Podcasts about Old Post Office

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews Marya Propis about her career in retail brokerage, wholesale distribution, and executive leadership. Marya speaks of leaders who influenced her, how her leadership skills have changed in 30 years, and how emotional intelligence guides her as she helps young insurance professionals at RT Specialty. She also shares the importance of physical fitness and self-care in showing up at her best each day. Marya discusses the wholesale Excess and Surplus Lines marketplace in the U.S. She talks about her involvement in industry associations and the enthusiasm she has for helping students and new risk professionals. She shares information about the Spencer Educational Foundation's Funding Their Future 2026 Gala, where she will be one of two honorees. She serves as a Director of Distinction, acting as an ambassador for the Spencer Educational Foundation.   Listen for Marya's enthusiastic approach to persuasive leadership.   Key Takeaways: [:01] About RIMS and RIMScast. [:16] About this episode of RIMScast. We will be rejoined by our friend Marya Propis, President of Retail Distribution at RT Specialty and honoree at this year's Spencer's Funding Their Future Gala in New York City on September 17th. There is a lot to catch up on. But first… [:47] RIMS Virtual Workshops. The next RIMS-CRMP-FED Exam Prep with AFERM will be held on June 16th and 17th. The next RIMS-CRMP Exam Prep with PARIMA will be held virtually on July 21st and 22nd. Links to registration are in this episode's notes. [:58] We have a summertime webinar. On July 16th, Zurich will present "Too Hot to Ignore: Heat-Related Injuries and Workers' Compensation." Register at RIMS.org/webinars and via the link in this episode's show notes. [1:13] You can enroll now in the RIMS CRO Certificate Program in Advanced Enterprise Risk Management hosted by the famous James Lam. Beginning July 15th, workshops will be held bi-weekly from 11:00 a.m. to 3:00 p.m. Eastern Time. The registration link is in the show notes. [1:34] The RIMS ERM Conference 2026 will be held on November 19th and 20th in Columbus, Ohio. We want to hear from you. Submit a session proposal by June 19th to reach engaged practitioners, innovators, and leaders looking for guidance they can utilize right away. [1:52] Help define what's next for Enterprise Risk Management. Submit a session proposal by Friday, June 19th. Visit RIMS.org/ERM2026. [2:02] Folks, through the generosity of its industry partners, RIMS has launched The Foundation for Risk Management™, which provides scholarships for early-career professionals to attend RIMS events like RIMS Texas Regional Conference, RIMS Canada Conference, and RISKWORLD. [2:21] The Foundation also helps beneficiaries earn their RIMS-CRMP and fund research projects. To learn more or contribute to the Foundation, visit RIMS.org/FRM and visit the link in this episode's show notes. [2:36] RIMS is back on YouTube. Our handle is @RIMSOfficialChannel. We've got plenty of videos there, including RIMScast, RIMScast Canada video podcasts, and other informative and entertaining content from RIMS. Subscribe to the channel today! [2:56] On with the Show! Marya Propis is rejoining us on RIMScast. She is the President of Retail Distribution at RT Specialty, and she will be honored this year at the Spencer Funding their Future Gala at the Waldorf Astoria in New York City on September 17th. [3:17] We'll learn about Marya's career, her risk management philosophy, how her physical wellness fuels her progress as a risk and insurance professional, and why she feels it is critical to continue her support for women in the profession. We're going to have fun. Let's get to it! [3:39] Interview! Marya Propis, Welcome Back to RIMScast! [3:49] Since the last time Justin and Marya spoke, Marya has joined RT Specialty. She is coming up on her 6th anniversary with RT Specialty. It has been the most enjoyable and successful career chapter she has been fortunate to enjoy. [4:04] Marya says there are so many great things to talk about in terms of what's going on in the marketplace and at RT Specialty and how that pertains to Spencer. [4:20] Marya is President of Retail Distribution. She was promoted to that role several months ago. A dedicated group under her leadership is keeping a finger on the pulse of what's going on in the ultra-dynamic U.S. retail landscape. [4:47] They are always thinking of ways to be more client-centric, partner more fully with their retail clients, and think of all the places that their clients need RT to be as the top wholesale partner in the U.S. [5:08] Marya has six people on her team for a wholesaler that placed $32 billion of premium last year. But, actually, her team is the entirety of all the brokers and underwriters that work for RT Specialty. That's 1,500 people. [5:28] Marya's job is to make the brokers and underwriters who work for the team more successful every day. Her stakeholders are the market-facing, talented brokers and underwriters. They are her team. [5:46] Marya sets best practices and standards around compensation, conferences, and the way they engage. Client-centricity is very important, so Marya extends direction for it. [6:00] Marya explains how leadership style has evolved. In the first half of her career, it was all about command and control, from the top down. Telling everyone what to do has evolved positively. [6:19] Marya prides herself on having very good influence and leadership skills. She says people want to follow her direction. She had to learn a lot to go from telling people what to do to creating a path people want to follow. Being a command-and-control leader doesn't feel good. [7:00] Marya says that when we started talking about emotional intelligence as an important part of leadership, she realized she had it. She just hadn't been using it in any of her management or leadership roles. [7:11] It became more acceptable to use emotional intelligence to get your team aligned and get people thinking around the direction you need to go as a team or a firm. That's been very positive for Marya, but she couldn't flip that switch overnight. [7:30] Marya had to learn a lot to change her leadership style so people want to follow and feel that she is creating the right direction, so they can be more successful, not leading them down a path to doom and demise. [7:52] Marya says that an emphasis on emotional intelligence came hand in hand with the industry starting to pay attention to women in insurance and the lack of representation of female leadership in insurance. [8:09] Marya says that a decade ago the insurance industry started to be deliberate about realizing they didn't have many women in leadership and that there were obstacles in the industry to women being promoted and compensated at the same rate as their male colleagues. [8:31] Emotional intelligence came along with the recognition that women have a distinct and unique skill set. Emotional intelligence is a prevalent part of a woman's skill set. Women bring real value as leaders. The traits that come with that include emotional intelligence. [9:07] Justin says we have such a great group of rising risk professionals, particularly females, in the profession and the RIMScast listenership, so this is a great way to kick off this dialog.  [9:25] Marya says she has worked for a lot of great leaders. She was fortunate to work closely with many executives. You can watch a leader and learn a technique or a trait that you can add to the skill set you already have. Marya says she gets her best material from others. [10:14] Marya says Pat Ryan, who founded RT Specialty, is the absolute Superman of insurance. Any time she hears Pat Ryan talk, she leaves with a gem that she commits to do or think about, going forward. He uses an expression: "Do the right thing, because it's the right thing to do." [10:47] If you use that as a guiding principle for how you set your priorities and make decisions, based on what your retail clients need, then it's very obvious what you need to do. It has become a guiding principle for her in the way she makes decisions every day. [11:47] Marya says her scope of responsibility is just retail clients. Her colleague Leah Ohodnicki oversees carrier management. They talk all the time. There are so many of the same principles that they apply, just to different channels in the marketplace. [12:07] Marya has been a career salesperson. For her whole insurance career, she has sold stuff. She has sold capabilities and products. She sells and represents wholesale brokerage services. [12:27] Marya says no client is like another. You must see every client with fresh, objective eyes. Every client has something unique, or a competitive advantage, or something special about the way they've built their firm. Sometimes you have to look carefully to find it, but it's always there. [13:06] You have to be willing to put yourself in their shoes. How do they see the world? How is that retailer creating visibility and driving success? [13:26] Marya prides herself on being a student of who the retail client is and thinking about how to better frame partnership strategies to work with them as effectively as possible, rather than thinking about herself, RT Specialty, and all the stuff she can throw at any retail client. [13:48] In Marya's mind, the way to do it is to start by asking what they need. Where is the place that they will need RT Specialty to be more successful? Then she constructs an engagement approach around that. That's different from how she thought about it 20 years ago. [14:15] In any industry, Marya doesn't want to be a vendor. She wants to be a partner. There's a big difference in the way you have to think to be a trusted business partner. That's a very important part of Marya's personal and professional philosophy in creating partnerships. [15:13] Marya says she's very committed to the digital distribution model. It's been one of the more exciting and dynamic components of the retail channel. Marya doesn't use AI interchangeably with digital distribution. Digital distribution is where we sell things online. [15:41] Marya says AI is a technology enabler that helps us be more efficient in sales. RT Specialty has an online portal called RT Connector that has been trading E&S Specialty, Micro and Small Commercial P&C products for eight years on the digital distribution platform. [16:09] Marya says there's a newish type of retail agent in the U.S. marketplace called digital agencies. They want to trade as efficiently as possible. They want API connectivity. They're focused on a specific segment and industry, in terms of where they feel they can sell and trade. [16:31] Marya says even the way they acquire leads is very different than a traditional retail model. Marya says we're certainly not going to sell RT the same way to a digital agency as we do to a big Alpha house. They're very different. [16:51] Understand the model. Understand how that retail agent or broker is structured, and meet them where they are. With digital retail agents, it's a completely different type of retail partnership that they can build with them vs. other models they've worked successfully with. [17:18] Marya says our retail clients are always evolving and changing and buying lots of stuff, in mergers and acquisitions. They restructure. How they choose to go to market. How they're winning business. Marya loves all the learning that comes as the market and her clients evolve. [17:45] Marya says they're a wholesaler. Their digital platform will reflect the appetite and eligibility of the technology-enabled carriers that are represented on the RT Specialty platform as trading partners. [18:10] Marya says they have 130 talented binding authority teams across their U.S. platform. They know what their appetite is; they have the binding authority. That's human interaction. [18:28] Marya says RT Specialty mimics that same process with some of the same carrier partners by putting their product-specific appetite on their digital platform. [18:38] The same agent can either go to the RT binding authority underwriter or go through RT Connector. If it fits the appetite of the products on RT Connector, in five minutes, the agent can rate quote, bind, issue, e-deliver policies, surplus lines taxes, and finance premium. [19:02] Marya says she can ask agents how they want to trade the E&S specialty marketplace. There are a lot of paths they can follow that get them to the same place where they win. RT Specialty can put the right resources around that. [19:35] Marya says if a retail client brings a franchise opportunity to RT Specialty, if it's a franchise operation that's insured, RT Specialty will write it. They write lots of them in the U.S. Marya participates in risks her retail clients bring to RT. [19:52] Marya doesn't sell directly to franchises, but RT has a lot of franchises and programs in chains in their book of business. RT has the largest sports and entertainment practice in the wholesale segment in the U.S. It's a tough segment of the marketplace. [20:20] RT Specialty has invested a lot in terms of talent. RT Specialty owns the largest MGU in the marketplace. The sports are professional, amateur, and everything in between. It's a very successful market segment for RT Specialty. [20:41] Marya explains that an MGU is a Managing General Underwriter, which is different from an MGA (a Managing General Agency), which is different from a Program. Marya says this has been one of the fastest-growing segments of the specialty market in the United States. [21:09] Marya says you create a homogeneous appetite for a certain bulk of business, find a carrier partner, set up a Program, and open your storefront and either distribute through retailers or wholesalers. Some are direct-to-insureds [21:30] Managing General Underwriter means that we would create the appetite and the guidelines. Managing General Agent means that the carrier has already defined that, and they're allowing us to put a storefront in front of that. [21:54] That's different from some of the traditional carriers that RT Specialty works with, like Lexington Insurance Company or Westchester Insurance Company. Those are carriers. That is a different solution than when RT Specialty approaches an MGU on behalf of their retail client. [22:18] Marya says anytime you have a lot of people in one place at an event, there are lots of risks associated with that: gun violence, political violence, and means of evacuation response. We have seen that time and again. [22:43] When you have a lot of people congregating for a sporting event, a demonstration, a commemoration, or other event, it's gotten much riskier when you put a lot of humans in one place. That has made that segment of the marketplace much more challenging than ever. [23:10] Marya mentions boxing matches in Vegas or the number of active shooter incidents in Vegas. Marya believes the Excess and Surplus Lines market segment is the permanent home for high-hazard risks in the U.S. It's not an escape valve. [23:42] Marya says that in her lifetime, those types of risks will never swing back to the direct admitted standard carrier side. As a wholesale broker, RT Specialty is looking to partner with carriers that have the right type of appetite to support those risks. [23:59] RT Specialty builds products, so they own MGUs, MGAs, and Programs. They invest and build products when segments of the marketplace become very tough, so they have solutions available through their brokers and underwriters to write any risk in any class of business. [24:19] A Quick Break! There are so many other wonderful RIMS events coming up in 2026. The Annual Florida RIMS Educational Conference will be held from July 28th through August 1st at the lovely Ritz-Carlton in Naples, Florida. A link to the event is in this episode's show notes. [24:37] Register now for the Second Annual RIMS Texas Regional Conference, which will be held from August 10th through 12th at the Grand Hyatt on the San Antonio River Walk. [24:48] The 11th Annual Chicagoland Risk Forum will return to the Old Post Office on Thursday, September 24th, 2026, in Chicago. Visit ChicagolandRiskForum.org for more information. [24:59] The RIMS Western Regional Conference will be held from October 4th through the 7th in Seattle, Washington. Registration is open, and you can also submit a session. Visit RIMSWesternRegional.com and the link in this episode's show notes for more information. [25:16] Save the dates October 18th through the 21st. We will be in Quebec City to celebrate the 50th Live RIMS Canada Conference. Booth sales are already open. Earlybird registration is open now. [25:31] Visit RIMSCanadaConference.ca for more information. Also, remember to check out RIMS.org/Canada for our spinoff show, RIMScast Canada, hosted by National Conference Committee Chair, Aaron Lukoni. [25:45] The RIMS ERM Conference 2026 will be held on November 19th and 20th in Columbus, Ohio. The deadline for educational content submissions is Friday, June 19th. Get submissions in now. The link is in this episode's show notes. Registration opens in July. [26:08] Let's Return to Our Interview with Marya Propis! [26:32] Justin asks about Marya incorporating workouts into her life so she can perform better as a risk and insurance professional. Justin also feels that he has missed out if he has not exercised or worked out for a certain time each week. [27:03] Mary has 35 years in the business. She travels every week. She flies a lot. She is very focused on her wellness routine. She has been an athlete her whole life, so working out is important to her. So is self-care. [27:34] Having gone through menopause and figuring out what was going sideways, physically and mentally, Marya feels good about where she is today, in her commitment to herself, supplements she takes, and understanding healthy brain function and the effects of hormones. [28:09] Marya says we know hormones have a significant impact on our ability to function, both for men and women. Marya says her lifestyle is not perfect. She eats at restaurants 80% of the time, and entertaining clients involves alcohol. [28:40] Marya loves the relationship-building, social, and personal connection side of the business. She's not going to skip drinks or dinner with anyone. But it's a place where there can be a lot of pitfalls. She doesn't subscribe to an austerity lifestyle. But she has to pick her spots, now. [29:10] Marya says she can't be dragging on Thursday morning. She still has two big days ahead of her to deliver. Marya talks about sleep quality, not just how much you get, which gets tough when you're sleeping in different hotel rooms. [29:35] Marya says, This is the way it is with the career I have chosen, and I love. She has to be much more deliberate and mindful and remind herself that in June, she is traveling 18 days. On the days she's not traveling, she knows what to do for working out and for her wellness routine. [30:24] Marya says she is open and willing to learn. She is open to trying and learning new things. She believes in supplements and vitamins. She takes different ones now than she would have taken a decade ago. You have to be a student of that, like everything else in life. [30:43] Marya says The second you start to lose the desire to learn, what's next? It's not really fun when people's mindsets change. [30:54] Marya has been a Yoga practitioner for 30 years. She does Power Vinyasa in an infrared studio. Marya says the benefits of infrared are scientifically not debatable. She says infrared is great for joints, skin, and healthy brain functioning. It amped up her Yoga routine. [31:15] Marya does TRX bodyweight exercises. Most of the hotel gyms today have a TRX setup. She loves that, since she spends a lot of time in hotels and hotel gyms. Marya does circuit training. She works with heavy weights three times a week to maintain skeletal strength. [31:53] Marya says it sounds like a lot. As an athlete, when you have to perform and deliver, it's part of the way you have to think. It's how Marya thinks. She has to show up and be her best self when she's representing RT Specialty in the marketplace. [32:14] Marya has a lot of people relying on her to be crisp and present with a great level of energy. You can't do that if you're dragging all the time. [32:40] Marya grew up in Buffalo, New York, so she's a skier. It was the first sport for her family. She played tennis in high school and college. She ran track as a sprinter. Her favorite sport is Yoga. A couple of genres of Yoga have world competitions. Mary likes vigorous, athletic Yoga. [33:34] Another Quick Break! The Spencer Educational Foundation's Risk Manager on Campus application period is now open, and it will close on June 30th. Grant awardees, colleges, and universities are typically notified in September. [34:05] General Grant applications are open, and the application deadline is July 30th. Internship Grant applications open on August 15th and close on October 15th. [34:16] Links to each of these grants are in this episode's show notes. Visit SpencerEd.org for more information. [34:24] Let's Conclude Our Interview with One of the Two Honorees of the Spencer Educational Foundation's Funding Their Future Gala 2026, Marya Propis! [34:48] Justin asks about associations Marya is plugged into that support empowering women in the risk and insurance industry, such as APIW and WISE. [35:01] Marya represents RT Specialty on two boards. One is CIAB (The Council of Insurance Agents and Brokers), an international organization known for its regulatory and lobbying efforts. [35:25] Marya spent a week in London last month with CIAB. There is so much going on in the London marketplace. That has been a lot of fun and a place to continue to learn. [34:47] The second board is WSIA (Wholesale & Specialty Insurance Association), representing the wholesale specialty segment. There are specialty markets around the world, but the E&S lines market segment only exists in the United States. WSIA is a wonderful organization. [36:14] Marya says that what's great about both CIAB and WSIA is what they do to support young and developing insurance and risk management professionals. It's consistent with and complementary to the work, scope, and mission of the Spencer Educational Foundation. [36:32] Marya loves the way all of that comes together. Marya has been in the space developing, recruiting, and supporting emerging leaders and talent in the insurance and risk management marketplace for a long time. It's a space she loves to be in. [35:56] It all comes together nicely with Marya's board service and her commitments to foundations and causes. [37:10] Justin says the Spencer Funding Their Future Gala will be on Thursday, September 17th, at the world-famous Waldorf Astoria. Marya is one of the two honorees this year. Justin asks what this honor means to Marya. [37:35] Marya can't remember a time when she looked forward to something so much. First, she was surprised, and she feels really humbled. Marya had been a Spencer Board member and Chair of the Board, thinking about whom they would honor, every year for a decade. [38:05] It's really humbling to be considered, let alone this year, going back to the Waldorf Astoria. Marya remembers the Spencer Gala there, at which she spoke as Chair of the Fundraising Committee. [38:22] Marya just about passed out before going on stage, as she had never talked before so many people. She was hyperventilating. She didn't fall off the stage. She enjoyed herself a little bit. The Waldorf Astoria is one of the most storied hotels in the history of New York City. [39:06] Marya says Sierra Signorelli is the other honoree for the Gala. Sierra and Marya worked together early in their careers at AIG. They got a significant start to their careers then. They've known each other for a long time. Marya praises Sierra and is so happy to be doing this with her. [39:32] Justin notes that Sierra is the Zurich U.S. CEO and the Zurich Commercial Insurance CEO. Those are not easy titles to achieve. Zurich is a global insurance carrier. Marya admires Sierra's career trajectory and the leadership influence she has had on so many. [39:51] This is the first time there have been two female honorees in the history of the Spencer Gala. Marya says sharing that honor with Sierra, someone she knows, trusts, and respects so highly, makes it even more special and a night to look forward to. She can't wait! [40:17] Marya is now a Director of Distinction on the Spencer Board. Her RT Specialty colleague, Michael VanAcker, is on the Spencer Board today. Marya mentions that Pat Ryan was honored by Spencer at one of the first Galas. Tim Turner, RT Specialty CEO, introduced Pat that year. [40:53] RT Specialty has had a seat on the Spencer Board for years. Marya is a Director of Distinction as she is a former Board Chair. They ask her to be an advocate where Megan Miller needs her, and to be conversant on where Spencer continues to support and drive results. [41:18] Marya stays in touch and makes sure she knows what is going on with the programs and schools they are partnering with. Her role is to be informed, be an ambassador, and jump in at any place that Megan and the Spencer team would need her to influence, help, and support. [41:41] Marya spoke at the E&S Insurer conference. At the end of the conference, she brought Megan Miller in and introduced her to the writers' folks and asked if they could get a five-minute spotlight on Spencer next year. That is an example of where Marya can try to help. [42:15] Marya says Spencer scholars are so excited about their insurance career. There is nothing more infectious than their enthusiasm for the career path they have chosen. To talk to a young person who has their whole life in front of them is super energizing for Marya. [42:57] Marya says that when a young person wants to talk to her and spend time with her, she thinks it is great. Enthusiasm is infectious. [43:05] At the end of the day, Marya wants to leave the insurance industry in a much better place than it was when she came into the business. Spending time with young people who will be the leaders of our industry in the future, there's no better feeling. [43:30] Marya says that anything she can do to have influence, set an example, or help them think through something helps her to continue to feel wildly enthusiastic about her career. She loves when she gets to spend time with the young brokers and underwriters at RT Specialty. [43:52] Justin says that the scholarship recipients he has seen on stage at the Gala have been so impressive. They're in school, and they're so involved. They're a shining example of what we want the future of this profession to be. [44:10] Marya says that there was no way, when she was 22 years old, that she could have gotten up in front of a room of 800 people in her profession and spoken like that. She would never have been able to do that. Their ability to get up in front of that audience and talk is huge! [44:37] Marya is impressed by what they talk about, in terms of their careers, and what they've learned. [44:42] Marya is delighted that Spencer has basically kept the Gala format consistent. The focus is on the students and the benefits that Spencer funding drives for the industry. [44:56] It's a place where you can see real impact on real lives because of the fundraising dollars that the risk management and insurance industry has stepped up and invested. That's the focus. Then they have dinner. There are two honorees, and they wrap it up. [45:12] Marya loves that they have never complicated the program for Gala. It has kept the focus in the right place, which is what they are doing to fund the future leaders of the insurance and risk management industry. She's excited to meet the Spencer scholars who will speak at the Gala. [45:35] Marya says that lots of times the speakers bring their families. She says her Mom and Dad will be there. That will round out what's going to be a terrific and exciting evening. [45:47] Jason says, We look forward to seeing you there on September 17th at the Waldorf Astoria in New York City. Marya will be there with her old friend Sierra Signorelli. It's going to be a fantastic, tremendous time! The link to the Funding Their Future Gala is in this episode's notes. [46:08] Marya, we're very happy for you. Congratulations again! I can't wait to see you again in September. Marya looks forward to seeing Justin again and the team from RIMS, another long-standing, awesome, successful partnership between Spencer and RIMS. [46:27] Special thanks again to Marya Propis for rejoining us here on RIMScast! We congratulate her again in advance of her receiving the honor at the Spencer Educational Foundation's 2026 Funding Their Future Gala, which will be held on September 17th at the Waldorf Astoria in NYC. [46:47] Visit SpencerEd.org for more information and to purchase your ticket and for sponsorship opportunities. Join us next week, as we will be joined by Spencer Board Chair Johnell Holley. We will learn all about his career journey and risk philosophies. [47:03] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [47:32] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [47:50] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [48:08] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [48:24] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [48:37] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [48:49] Practice good risk management, stay safe, and thank you again for your continued support!   Links: Spencer Educational Foundation's 2026 Funding Their Future Gala | Sept. 17, 2026 RIMS ERM Conference 2026 | November 19‒20 in Columbus, Ohio | Session Submission Deadline: Friday, June 19 RIMS Canada Conference — Oct. 18‒21, 2026 | Quebec City | www.rimscanadaconference.ca | Advance Registration Open | Sponsorship Opportunities Available RIMScast on YouTube! Spencer Educational Foundation — Scholarships and Grants | Open Calls and Timelines. RIMS-CRO Certificate Program In Advanced Enterprise Risk Management | July‒Sept. 2026 Cohort | Led by James Lam | Register Now! 2026 Florida RIMS Educational Conference | July 28‒Aug. 1 | Register Now RIMS Texas Regional Conference 2026 | Aug. 10‒12 in San Antonio | Register Now! ChicagoLand Risk Forum | Sept. 24, 2026 RIMS Western Regional Conference — Oct. 4‒7, 2026 | Seattle, WA | Register Today and Submit an Educational Session! RIMS Risk Management Magazine | Contribute | Look for the Awards Edition in "Digital Issues"! RIMS Now RIMS-Certified Risk Management Professional (RIMS-CRMP) | Insights Video Series Featuring Joe Milan! RIMS, the Foundation for Risk Management The Strategic and Enterprise Risk Center RIMS Diversity Equity Inclusion Council RIMS-CRMP Stories RIMScast Canada — Episodes Now Live RISK PAC | RIMS Advocacy Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP Exam Prep with PARIMA | July 21‒22, 2026 Full RIMS-CRMP Prep Course Schedule See the full calendar of RIMS Virtual Workshops   Upcoming RIMS Webinars: RIMS.org/Webinars "Too Hot To Ignore: Heat-Related Injuries and Workers' Compensation" | July 16 | Presented by Zurich   Related RIMScast Episodes: "Spencer Day 2026 | The Future of Strategic Risk Management" "Risk Management Momentum with Tim Ryan" (2025 Spencer Honoree) "The Strengths of DE&I Initiatives with Lilian Vanvieldt-Gray of Alliant Insurance Services" (2024 Spencer Honoree) "RIMS Honor Roll Inductee Emily Buckley" "RIMS Rising Risk Professional Award Winner Tyler Vaughan"   Sponsored RIMScast Episodes: "48 Hours From a Storm: What to Do Before A Hurricane Strikes" (New!) | Sponsored by Global Risk Consultants, a TÜV SÜD Company "AI-Scale, Risk Ready: Engineering Controls for the New Data Center Boom" | Sponsored by Global Risk Consultants, a TÜV SÜD Company "Facing Into Risk: Navigating the New Risk Landscape" (New!) | Sponsored by AXA XL "Secondary Perils, Major Risks: The New Face of Weather-Related Challenges" | Sponsored by AXA XL "The ART of Risk: Rethinking Risk Through Insight, Design, and Innovation" | Sponsored by Alliant "Mastering ERM: Leveraging Internal and External Risk Factors" | Sponsored by Diligent "Cyberrisk: Preparing Beyond 2025" | Sponsored by Alliant "The New Reality of Risk Engineering: From Code Compliance to Resilience" | Sponsored by AXA XL "Change Management: AI's Role in Loss Control and Property Insurance" | Sponsored by Global Risk Consultants, a TÜV SÜD Company "Demystifying Multinational Fronting Insurance Programs" | Sponsored by Zurich "Understanding Third-Party Litigation Funding" | Sponsored by Zurich "What Risk Managers Can Learn From School Shootings" | Sponsored by Merrill Herzog "Simplifying the Challenges of OSHA Recordkeeping" | Sponsored by Medcor "How Insurance Builds Resilience Against An Active Assailant Attack" | Sponsored by Merrill Herzog "Third-Party and Cyber Risk Management Tips" | Sponsored by Alliant   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Manny Padilla!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Marya J. Propis, RT Specialty, President, Retail Distribution   Production and engineering provided by Podfly.  

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews François Beaume about the AMRAE 2026 RMIS Panorama available now and about the RISKWORLD 2026 session that François presented. Justin and François discuss ESG functional coverage. They discuss how François uses AI daily. They discuss the continuing increase in RMIS users, moving RIMS out of the niche tool category into an enterprise governance platform. They discuss the 2026 RMIS Panorama findings, the Panorama database, and how you can access it. Listen for insight into the 2026 RMIS Panorama and how your organization compares.   Key Takeaways: [:01] About RIMS and RIMScast. [:16] About this episode of RIMScast. We are delighted to welcome back to RIMScast AMRAE President François Beaume. He's here to discuss the findings of the 2026 AMRAE RMIS Panorama. We'll talk all about emerging trends. But first… [:48] RIMS Virtual Workshops. The next RIMS-CRMP-FED Exam Prep with AFERM will be held on June 16th and 17th. The next RIMS-CRMP Exam Prep with PARIMA will be held virtually on July 21st and 22nd. Links to registration are in this episode's notes. [1:06] You can enroll now in the RIMS CRO Certificate Program in Advanced Enterprise Risk Management hosted by the famous James Lam. Beginning July 15th, workshops will be held bi-weekly from 11:00 a.m. to 3:00 p.m. Eastern Time. The registration link is in the show notes. [1:27] The RIMS ERM Conference 2026 will be held on November 19th and 20th in Columbus, Ohio. We want to hear from you. Submit a session proposal by June 19th to reach engaged practitioners, innovators, and leaders looking for guidance they can utilize right away. [1:45] Help define what's next for Enterprise Risk Management. Submit a session proposal by Friday, June 19th. A link is in this episode's show notes. [1:53] Folks, through the generosity of industry partners, RIMS has launched The Foundation for Risk Management™, which provides scholarships for early-career professionals to attend RIMS events like the RIMS Texas Regional Conference, RIMS Canada Conference, and RISKWORLD. [2:11] The Foundation also helps beneficiaries earn their RIMS-CRMP and fund research projects. To learn more or contribute to the Foundation, visit RIMS.org/FRM and visit the link in this episode's show notes. [2:27] RIMS is back on YouTube. Our handle is @RIMSOfficialChannel. We've got plenty of videos there, including RIMScast, RIMScast Canada video podcasts, and other informative and entertaining content from RIMS. Subscribe to the channel today! [2:46] On with the Show! Our guest today is making his third appearance here on RIMScast. He is the Senior Vice President for Risks and Insurance at Sonepar, and he is the President of AMRAE, the Association for the Management of Risks and Insurance in Enterprises. [3:04] François Beaume is here to discuss the 2026 RMIS Panorama, published by AMRAE, in partnership with EY. Panorama is free and publicly available. [3:14] Panorama provides an in-depth look at the organizations and professionals who are using risk management information systems, how well they've adapted, and guidance for those seeking their first or newest framework. It's always great to speak with him. Let's get to it! [3:28] Interview! François Beaume, Welcome Back to RIMScast! [3:36] François has been Chairman at AMRAE for a year and will be for two more years. Because of his role at AMRAE, Justin wanted to have him on the show to speak about this year's RMIS Panorama. [4:04] Justin mentions a difference between last year's RMIS Panorama and this year's RMIS Panorama. Last year, AI felt like an emerging capability. This year's report shows a 20-point jump in planned or actual AI integration and an 8-point increase in functional coverage. [4:19] At the same time, people aren't always happy with AI. The satisfaction part is still a little bit behind. Justin asks, Are we entering a phase where expectations are outpacing execution? [4:32] François says, Yes, probably. AI has moved faster in CEOs' and leaders' minds than in the organization. Everyone wants the data, governance, and skills. Educating the workforce users takes time. The ambition was there, but the "plumbing" is catching up. [5:11] François says that is what is being reflected in the 2026 RMIS Panorama's deep dive on AI. [5:29] François says he uses AI all day long for various things. As a risk manager, he uses it to increase his efficiency and daily productivity. He thinks that is quite common. He says it's also what we need for faster and better analysis. [6:00] Daily analysis from an AI engine using trusted sources is much faster than manual analysis. Now he has the time to tighten it, understand it, and complement it. [6:44] SONEPAR is using it for their benefit and to better spread risk management principles throughout the organization through Helpdesk or Chatbot, allowing people who are less skilled in risk management or insurance to ask questions through the tools to get support. [7:05] Those tools answer almost 90% of the questions. The remaining questions go to the Risk Management team because they are in a gray area. SONEPAR is using AI more and more and is entering a phase where they are looking at automating some risk management processes. [7:33] François says he is looking at automating business partner assessments, a cumbersome and complex process that the Risk Management team is doing with multiple tools. [7:49] Now, they are trying to streamline it, still with humans making the decisions, based on an AI data set that will be faster and easier to produce and much more reliable. [8:24] Justin says one of the more surprising findings in the RMIS Panorama is that ESG Functional Coverage dropped by 15 points this year. François explains why he thinks this is the case. It's not ESG fatigue, but it's in the way companies are approaching ESG. [9:22] François says a lot of ESG features are moved out of risk management information systems into dedicated tools and sometimes into dedicated teams. In the beginning, some ESG features were encapsulated in Risk Management systems. [9:39] François says it's less and less the case, at least in the tools that are sold in Europe. In the U.S., it could be more mixed. Separating ESG from Risk Management is more linked to maturity and topical evolution, rather than fatigue or a decrease in the importance of ESG. [10:06] Justin says the report also suggests that functional coverage overall has stabilized, which Justin asks if that indicates a mature market. François speaks of maturity and breaks down the RMIS Panorama, made from three surveys: Vendors, Risk Managers, and Insurers. [10:43] Maturity is reflected by a mix of these studies. Almost 250 Risk Managers from 36 countries took the survey. They want smarter features, better insight, better connections, and better decisions. They want the tools RMIS is using to be part of the group's way of functioning. [11:27] François says this is not yet the case. The tools are a bit apart and not fully connected with the CRM and other tools. François says they are starting to change. The risk managers using these tools are expecting change to come in the next few years. [11:52] Justin asks if it's easier today for a startup to build from the ground up with their Risk Management Information System embedded in their processes, or for an established organization. François says today it's easier for both, but big groups are more complex. [12:39] A Quick Break! There are so many other wonderful RIMS events coming up in 2026. The 2026 Florida RIMS Educational Conference will be held from July 28th through August 1st at the lovely Ritz-Carlton in Naples, Florida. A link to the event is in this episode's show notes. [12:57] Register now for the Second Annual RIMS Texas Regional Conference, which will be held from August 10th through 12th at the Grand Hyatt on the San Antonio River Walk. [13:08] The 11th Annual Chicagoland Risk Forum will return to the Old Post Office on Thursday, September 24th, 2026, in Chicago. Visit ChicagolandRiskForum.org for more information. [13:18] The RIMS Western Regional Conference will be held from October 4th through the 7th in Seattle, Washington. Registration is open, and you can also submit a session. Visit RIMSWesternRegional.com and the link in this episode's show notes for more information. [13:35] Save the dates October 18th through the 21st. We will be in Quebec City to celebrate the 50th Live RIMS Canada Conference. Booth sales are already open. Advance registration will open on June 10th. [13:50] Visit RIMSCanadaConference.ca for more information. Also, remember to check out RIMS.org/Canada for our spinoff show, RIMScast Canada, hosted by National Conference Committee Chair, Aaron Lukoni. [14:04] The RIMS ERM Conference 2026 will be held on November 18th and 19th in Columbus, Ohio. The deadline for educational content submissions is Friday, June 19th. Get submissions in now. The link is in this episode's show notes. Registration opens in July. [14:27] Let's Return to Our Interview with François Beaume! [14:36] François Beaume presented at RISKWORLD 2026. You can check out the materials from his presentation on RIMS.org/ASC. You will have had to have registered for or attended RISKWORLD 2026 to check it out. We're here to continue the dialog. [15:12] François feels his session went well. There were 50 to 55 people gathered there to listen and take notes. For François, it was pleasant to do. [16:00] François says you have a feeling when you are connecting with an audience. You can see that they are following you, and the message is passing from you to them. [16:51] François says, If you are losing your audience, you can try to use humor. Sometimes you succeed. He tells of a session in a noisy room, where everybody, including himself, was provided with a helmet, to listen to like a podcast. He could not feel if they were getting the message or not. [17:47] When presenting, you try to hold the attention of the room. Justin says that sometimes he locks eyes with somebody who's listening and then talks to that person and hopes that others will pick up on that energy. [18:18] Justin says risk management is not the easiest topic to make exciting. You have to figure out ways to jazz it up a little bit. [18:31] François says if you are convinced that the topic is interesting, that conviction, at a certain point, will pass through the mic and go to the room. If you are not convinced, the public will feel it. Justin says, If you are not excited to present, the audience will not be captivated. [18:58] François notes that he is French and speaks English like a Frenchman, so he has to manage that. His message may not be phrased as the audience expects. The way an American would phrase it is not the way I am using it. Justin stresses listening better to different accents. [19:58] Justin says François is a very good presenter, and the RISKWORLD audience seemed engaged in his message. Justin says if one person walks away with something actionable, it was worthwhile. François says, "Mission accomplished!" [20:23] Another Quick Break! The Spencer Educational Foundation's Risk Manager on Campus application period is now open, and it will close on June 30th. Grant awardees, colleges, and universities are typically notified in September. [20:43] The Course Development Grant application deadline for Interval Number 2 will be on June 15th, 2026. Award notifications will be sent out in late July. [20:58] General Grant applications are open, and the application deadline is July 30th. Internship Grant applications open on August 15th and close on October 15th. [21:09] Links to each of these grants are in this episode's show notes. Visit SpencerEd.org for more information. [21:17] The Spencer 2026 Funding Their Future Gala will be held on Thursday, September 17th, from 6:30 to 10:00 p.m. at a different venue this year. It will be at the fabulous Waldorf Astoria in New York City. [21:32] Sponsorship opportunities and benefits are available now. A link to the Funding Their Future Gala is in this episode's show notes. [21:40] Next week's guest is the Funding Their Future Gala Honoree, Marya Propis! More Spencer celebrities and board members will be making appearances on RIMScast this summer, as well. [21:53] Let's Conclude Our Interview with François Beaume! [22:09] Justin says the Panorama notes an increase in organizations with more than 200 RMIS users. Does that signal that RMIS is becoming an enterprise-wide infrastructure, or is it still a niche tool for risk teams? [22:26] François says that this is really positive. A Risk Management Information System is not a niche risk tool anymore. It's becoming part of the company infrastructure. [22:44] Once you have hundreds of users, expectations explode, the momentum is there, and user patience drops. As the tool starts to become more massive and interconnected with other tools, you have to manage expectations. The scope of usage of these tools is widening. [23:16] You have not only niche risk usage, but you also have risk management, internal control, insurance, compliance, etc., that are managed inside the tool. The tool reaches all areas of development. The momentum is self-generating. [24:15] François says executive involvement in RMIS usage is positive. Executives want clarity from dashboards. They want to know what matters, why it matters, and what we can do next. They want the deep insight of the tool. They may not go into the tool, but will use the dashboard. [25:10] François speaks of the progress of the techniques of Risk Management Information Systems. Data mining, SaaS contracts, and AI usage have contributed to making RMIS easier to deploy, connect, and access in order to load data, analyze data, and extract data. [26:08] Now is a time of wider usage of Risk Management Information Systems; once they have been adopted, they are there for life, and then you have to make them evolve. [26:21] This means that we have more discussions inside the corporations on RMIS evolutions and replacement. Are we able to make it evolve on its own, or is it time to change? If yes, what kind of process can I depend on to contemplate and manage that change? [26:56] This is executive level. You have created expectations. You have provided dashboards and KPIs, and you have to manage the production. Once it's done, you need a different momentum to run the production and make it better and more accurate over time. It's not easy. [27:40] With their partner EY, AMRAE is finalizing the deployment of the 2026 Panorama Sessions. The French translation will be released by mid-June, and explanation sessions will be run with vendors, risk managers, insurers, and brokers. [28:05] François says AMRAE is already working on the 2027 Panorama, which will be ready for the next RISKWORLD session in New Orleans. [28:27] If someone wants to participate in the Panorama, they need to contact AMRAE. Risk managers will be contacted by the risk management association of the country where they operate. If you are a vendor, you can contact AMRAE. AMRAE contacts insurers and brokers. [29:35] Justin says if you wish to participate, reach out. Go through your risk association where you have membership, like RIMS, FIRMA, or IFRIMA. The confidential information collected helps educate the global risk community. This Panorama is very important for us. [30:08] François says that inside the Panorama, all the contact details are available. As part of the panel, you have access to an online data form. The Panorama has a PDF version, a snapshot of what's in the database. The full database is accessible to anyone. [30:27] François says that as a risk manager or a vendor, you can run your own analysis by filtering and sorting the Panorama database. [30:45] Justin says that's the nice thing about it: AMRAE has made it complimentary and is broadening the horizons of the global risk community by doing so. [30:57] Justin says, I do miss recording with you in person. So, next year, hopefully we get a chance to see each other and have some Cajun food, put the mic up, and eat some jambalaya and talk. It will be great. I want to thank you again, and you're welcome back any time. [31:17] Special thanks again to François Beaume for joining us here on RIMScast! We look forward to seeing him at a future RIMS event. You can visit AMRAE.fr to access the free and publicly available RMIS Panorama 2026. [31:34] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [32:03] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [32:21] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [32:39] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [32:55] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [33:09] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [33:21] Practice good risk management, stay safe, and thank you again for your continued support!   Links: RIMS ERM Conference 2026 | November 19‒20 in Columbus, Ohio | Session Submission Deadline: Friday, June 19 RIMS Canada Conference — Oct. 18‒21, 2026 | Quebec City | www.rimscanadaconference.ca | Registration Opens June 10 RIMScast on YouTube! Spencer Educational Foundation — Scholarships and Grants | Open Calls and Timelines. RIMS-CRO Certificate Program In Advanced Enterprise Risk Management | July‒Sept. 2026 Cohort | Led by James Lam | Register Now! 2026 Florida RIMS Educational Conference | July 28‒Aug. 1 | Register Now RIMS Texas Regional Conference 2026 | Aug. 10‒12 in San Antonio | Register Now! ChicagoLand Risk Forum | Sept. 24, 2026 RIMS Western Regional Conference — Oct. 4‒7, 2026 | Seattle, WA | Register Today and Submit an Educational Session! RIMS Risk Management Magazine | Contribute | Look for the Awards Edition in "Digital Issues"! RIMS Now RIMS-Certified Risk Management Professional (RIMS-CRMP) | Insights Video Series Featuring Joe Milan! RIMS, the Foundation for Risk Management The Strategic and Enterprise Risk Center RIMS Diversity Equity Inclusion Council RIMS-CRMP Stories RIMScast Canada — Episodes Now Live RISK PAC | RIMS Advocacy RISKWORLD 2026 Presentations Available via Attendee Service Center — www.RIMS.org/Asc - and via the RIMS Events App RMIS Panorama: https://www.amrae.fr/bibliotheque-de-amrae/2026-rmis-panorama Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP Exam Prep with PARIMA | July 21‒22, 2026 RIMS-CRMP-FED Exam Prep with AFERM | June 16‒17, 2026 Full RIMS-CRMP Prep Course Schedule See the full calendar of RIMS Virtual Workshops   Upcoming RIMS Webinars: RIMS.org/Webinars   Related RIMScast Episodes: "Strategy and Change with Ward Ching and Aaron Olson" "Live from RISKWORLD 2026!" "The Evolving Role of the Risk Analyst" "AI and the Future of Risk with Dan Chuparkoff" "Live from RISKWORLD 2025" "AI Risks and Compliance with Chris Maguire"   Sponsored RIMScast Episodes: "AI-Scale, Risk Ready: Engineering Controls for the New Data Center Boom" (New!) | Sponsored by Global Risk Consultants, a TÜV SÜD Company "Facing Into Risk: Navigating the New Risk Landscape" (New!) | Sponsored by AXA XL "Secondary Perils, Major Risks: The New Face of Weather-Related Challenges" | Sponsored by AXA XL "The ART of Risk: Rethinking Risk Through Insight, Design, and Innovation" | Sponsored by Alliant "Mastering ERM: Leveraging Internal and External Risk Factors" | Sponsored by Diligent "Cyberrisk: Preparing Beyond 2025" | Sponsored by Alliant "The New Reality of Risk Engineering: From Code Compliance to Resilience" | Sponsored by AXA XL 'Change Management: AI's Role in Loss Control and Property Insurance" | Sponsored by Global Risk Consultants, a TÜV SÜD Company "Demystifying Multinational Fronting Insurance Programs" | Sponsored by Zurich "Understanding Third-Party Litigation Funding" | Sponsored by Zurich "What Risk Managers Can Learn From School Shootings" | Sponsored by Merrill Herzog "Simplifying the Challenges of OSHA Recordkeeping" | Sponsored by Medcor "How Insurance Builds Resilience Against an Active Assailant Attack" | Sponsored by Merrill Herzog "Third-Party and Cyber Risk Management Tips" | Sponsored by Alliant   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Manny Padilla!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: François Beaume, SVP Risks and Insurance, Sonepar President of AMRAE   Production and engineering provided by Podfly.

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews Emily Buckley, Insurance Risk Manager at Specialized Bicycle Components. They discuss how, in her career, she arrived at risk management, from tossing T-shirts into the stands at Ball Stadium. They talk about her work leading risk at Kroenke Sports and Entertainment for years, and then joining Specialized Bicycle Components to become their Risk Management program and launch ERM for them. Emily talks about Specialized hiring the best people, including professional and Olympic athletes, to make the best product. Emily's purpose is to build the best Risk Management and ERM Program for them. Justin and Emily discuss how she feels about being named the RIMS 2026 Honor Roll Recipient. They discuss her involvement with the Rocky Mountain RIMS Chapter and her engagement in the ERM Engage Group. Listen for the excitement and energy Emily brings to the ERM Program at Specialized.   Key Takeaways: [:01] About RIMS and RIMScast. [:16] About this episode of RIMScast. We are so excited to welcome back to the show Emily Buckley of Specialized Bicycles. She was recently named to the RIMS Honor Roll at RISKWORLD, so we have lots to discuss regarding safety, career development, and ERM. But first… [:48] RIMS Virtual Workshops. The next RIMS-CRMP Exam Prep will be held on June 9th and 10th. The next RIMS-CRMP-FED Exam Prep with AFERM will be held on June 16th and 17th. Links to registration are in this episode's notes. [1:04] You can enroll now in the RIMS CRO Certificate Program in Advanced Enterprise Risk Management hosted by the famous James Lam. Beginning July 15th, workshops will be held bi-weekly from 11:00 a.m. to 3:00 p.m. Eastern Time. The registration link is in the show notes. [1:25] The RIMS ERM Conference 2026 will be held on November 19th and 20th in Columbus, Ohio. We want to hear from you. Submit a session proposal by June 19th that will reach engaged practitioners, innovators, and leaders looking for guidance they can utilize right away. [1:43] Help define what's next for Enterprise Risk Management. Submit a session proposal by Friday, June 19th. A link is in this episode's show notes. [1:51] Folks, RIMS is back on YouTube. Our handle is @RIMSOfficialChannel. We've got plenty of videos there, including RIMScast, RIMScast Canada video podcasts, and other informative and entertaining content from RIMS. Subscribe to the channel today! [2:10] On with the Show! Our guest today is one of the liveliest RIMS members I know! She is Emily Buckley, the Insurance Manager for Specialized Bicycle Components, a global performance brand. [2:23] Emily is the Vice President of the RIMS Rocky Mountain Chapter. At RISKWORLD 2026, Emily was named to the RIMS Honor Roll in 2026. Emily made her RIMScast debut in 2024 for National Bike Safety Month in Man, and we're recording in May again. [2:47] We'll have a lot of fun talking about bicycle safety and how Emily embeds safety into all aspects of risk management and the risk culture over at Specialized Bicycle Components. [2:59] Emily has had a remarkable career at Specialized. She is the company's first-ever dedicated risk manager. She has built a modern enterprise-ready risk and insurance function from the ground up, which we are going to talk about today. [3:12] We'll talk about her risk philosophies, her approach to polycrisis and supply chain risk management, and why her involvement in the RIMS Rocky Mountain Chapter has been so critical for her career. Let's get to it! [3:27] Interview! Emily Buckley, Welcome Back to RIMScast! [3:50] Emily says receiving the RIMS Honor Roll award seemed surreal. It was very cool to be onstage, be recognized, and have the village she had built around herself there supporting her. Everyone was so excited for her. It was one of the coolest things she had ever experienced. [4:27] Justin calls Emily the Risk Queen of Denver and the Greater Denver Area and says she has a lot of support behind her. She's "got heat!" [4:48] Justin is recording this episode during National Bicycle Safety Month. This is Emily's month. At Specialized Bicycle Components, every day is National Bicycle Safety Month! [5:19] Justin talks about safety being embedded into the manufacturing and shipping of bicycles. [5:34] Emily says every day, even when she is sleeping, safety is on her mind. [5:46] Specialized Bicycle Components has a Safety Team. Emily's broker has a Safety Specialist assigned to her account. Emily has connected those two teams. She is a liaison between them, and she works very closely with her Safety Team at Specialized Bicycle Components. [6:02] Emily has monthly meetings with groups at Specialized Bicycle Components to discuss safety initiatives. She says the Safety Team at Specialized does a phenomenal job. [6:26] Emily says Risk Management is a department of many hats. She tells people that if there is pushback on an initiative, I'll be the bad guy. Tell them, Sorry, Risk Management is making us do this. Sometimes that's a little bit easier to sell. [7:11] Emily has been practicing risk management for almost 15 years. She started at Kroenke Sports and Entertainment in Customer Interaction, including tossing T-shirts into the crowd for the Denver Nuggets. People wanted those shirts. [9:05] When Kroenke posted a job for a risk analyst, Emily applied, and Peggy Miller hired her. Emily talked about this in her past appearance on RIMScast. Peggy is the President of Rocky Mountain RIMS. Peggy taught Emily almost everything Emily knows about risk management. [9:34] Peggy took Emily under her wing. She taught Emily how to review contracts for risk management wording and insurance requirements. Emily could go to Peggy with any question, and Peggy would explain it. Emily says that Peggy is a phenomenal boss. [10:07] Emily found an opportunity at Specialized when it was time to spread her wings. She still calls Peggy from time to time for advice. Peggy is always willing to help. [10:34] Emily joined Specialized Bicycle Components and became the risk management department. She came in two or three months before they did their insurance renewal, so it was initiation by firehose. [10:53] It was a great opportunity to learn about the program. She was also educating them about what risk management does and how they should be running their program, and educating them about insurance requirements. [11:16] Emily says Specialized has an amazing executive team and ownership. They were so receptive to all the ideas Emily brought them. They also had a lot of creative ideas. As a risk manager, it was fun to come into that environment. [11:49] The risk department has not grown since Emily joined Specialized. [12:21] Emily started an ERM Program at Specialized. It takes a team, and it takes the right partners. Emily thinks every company will benefit from an ERM Program. Stepping into a manufacturing company very dependent on the supply chain, Emily saw that ERM was a must. [12:49] Emily worked with the right partners, did a couple of different tabletops, and hyper-focused on three or four ERM initiatives, for which she built the ERM foundation and the risk management foundation on top. Every project she works on goes back to those initiatives. [13:24] Emily says she is very fortunate to have the ear of the executive leadership. [13:32] One of the mantras at Specialized Bicycle Components is Innovate or Die. Emily has taken that to heart in Risk Management and ERM. Emily is constantly trying to find ways to make the ERM stronger and better, going back to those three or four initiatives. [13:51] Emily thinks outside the box. She has seen some products that don't completely fit Specialized, but by working with the service providers and saying she likes this product, but she needs it to do this, she has found some amazing service providers and partners to work with.  [14:24] As a risk manager, Emily lives in worst-case scenarios. Professionally and personally, she can never get away from worst-case scenarios. A good risk manager is always preparing for the worst-case scenario, always thinking, what is the absolute worst thing that could happen. [14:46] Emily says one of the hardest things is realizing that a lot of people don't live in that headspace. When she goes to teams and tells them the worst thing that can happen, they ask if she is OK. She insists that this worst-case scenario is something they need to think about. [15:12] That's where education comes in. We need to think about it. If this worst-case scenario happens, all of these ripple effects hit every portion of the company. [15:43] Emily says Specialized has been around so long, and with the leadership and experts they have in place, Emily is amazed every day at the team that Specialized has assembled. She says they are the best in their class. There are Olympic and professional athletes on the team. [16:43] A service provider noticed that Specialized Bicycle Components recruits the best people in the world. They want that experience so they can build a better product with better processes. [17:07] A Quick Break! There are so many other wonderful RIMS events coming up in 2026. The 2026 Florida RIMS Educational Conference will be held from July 28th through August 1st at the lovely Ritz-Carlton in Naples, Florida. A link to the event is in this episode's show notes. [17:27] Register now for the Second Annual RIMS Texas Regional Conference, which will be held from August 10th through 12th at the Grand Hyatt on the San Antonio River Walk. Advance rates are available through June 5th. [17:41] The 11th Annual Chicagoland Risk Forum will return to the Old Post Office on Thursday, September 24th, 2026, in Chicago. Visit ChicagolandRiskForum.org for more information. [17:51] The RIMS Western Regional Conference will be held from October 4th through the 7th in Seattle, Washington. Registration is open, and you can also submit a session. Visit RIMSWesternRegional.com and the link in this episode's show notes for more information. [18:08] Save the dates October 18th through the 21st. We will be in Quebec City to celebrate the 50th Live RIMS Canada Conference. Booth sales are already open. Early-bird registration will open in June. [18:22] Visit RIMSCanadaConference.ca for more information. Also, remember to check out RIMS.org/Canada for our spinoff show, RIMScast Canada, hosted by National Conference Committee Chair, Aaron Lukoni. [18:37] The RIMS ERM Conference 2026 will be held on November 18th and 19th in Columbus, Ohio. The deadline for educational content submissions is Friday, June 19th. Get submissions in now. The link is in this episode's show notes. We'll let you know when registration opens. [18:59] Let's Return to our Interview with RIMS 2026 Honor Roll Recipient Emily Buckley! [19:13] Justin speaks about the profile of Emily Buckley in the RIMS Risk Management Magazine Awards Edition. It mentions that Emily consolidated fragmented global insurance structures into a unified strategy across more than 30 countries. [19:38] Emily says, trying to get the insurance together at a global company was hard. A lot of people were autonomous, getting their own insurance and doing their own thing. In almost 15 years as a risk manager, Emily learned that insurance is very touchy for a lot of people. [20:23] Insurance costs a lot of money for something that you can't see. You're not using it unless something bad has happened. So it's a very sensitive subject for a lot of people. Emily says it's a job that won't ever really be done because there are so many different moving parts. [21:03] Emily says that in all the different countries we're in, every country has different insurance laws, different ways to buy and pay for insurance, and what kind of insurance you have to have. [21:13] Emily says in some countries, I have to have a locally placed general liability policy, but the property policy that I place on a global level will sit over that. In a different country, I have to have a locally placed general liability/property and a locally placed stock throughput. [21:31] For almost 40 different countries, you have to know which countries you have to have insurance in. That's when your broker becomes invaluable. [21:48] It's helpful to have a foreign team on your broker who are subject matter experts in placing locally placed policies. Emily says she would not be able to do that without the team at her broker, Brown & Brown.  [22:03] Emily talks about educating the people at your company: This is what we currently have, and this is what we need. We need it in almost 40 countries. These 20 are our top priority. You tier them down so you're not throwing everything at the wall. [22:27] You're formulating a plan, then educating and speaking with the people in your company. A lot of questions come up, not only about general liability, but also cyber, and directors & officers. [22:37] It's a sensitive subject that you have to take your time with. Build a relationship with those offices so that when something does happen, or they have a question, they come to you. [23:04] You will always be making connections with your offices, making sure they're happy with their insurance, they understand it, and they have a local contact. If something happens in Taiwan, they need a local contact who can answer questions and relay that to the global team. [24:12] Emily says that every year, there are two or three problem countries, from an insurance perspective, where the carrier or broker has thrown a curveball. Sometimes she has had to pull people out of the program and put them on their own. It's a constantly moving target. [25:13] Emily says at Kroenke, she and Peggy did a business continuity tabletop, where they sat down with all the different department heads at Ball Arena (Pepsi Center, then) and walked through scenarios. They presented a worst-case scenario tabletop with 30 people in the room. [25:52] Emily and Peggy also did a couple of cyber tabletop exercises. Emily stresses how important it is to do a cyber tabletop with your executive and leadership team. They're always amazed at how many different small issues and questions come up that they never thought of. [26:35] Emily says her leadership team at Specialized is fantastic. They've been very supportive. She can throw ideas at them, and they'll say, "Let's do it." [26:49] Justin says people receive these awards from RIMS not just for their achievements in risk management, but also for what they give back to the broader risk management community or their local chapters. [27:09] Justin says Emily is very involved in the RIMS Rocky Mountain Chapter and is a great Networker and is very plugged in. Justin says that if it weren't for Emily, he doesn't think he would have gotten Rich Lenkov from SERMA on the show this year. (Shout out to Rich!) [27:40] Emily says she started going to the Rocky Mountain RIMS Chapter when she was an analyst, working under Peggy Miller. She remembers walking into a Lunch and Learn. Going to Chapter meetings was very inspiring. She wanted to be that knowledgeable one day. [29:10] Emily says this industry is built on your connections to people and how you know people. She says we have the best people in our chapter. We're very involved with students and RRP. [29:24] Emily tells students in RRP, "Come to our meetings. If you don't know anybody, you know me. I will introduce you to everybody. This is where your career is going to take off. This is where you're going to be able to make steps and strides and really make connections." [30:11] Emily says she cannot say enough great things about Rocky Mountain RIMS. She thinks they have one of the best chapters in the U.S., because they have the best people. [30:24] Justin recalls that Ondrea Matthews with CoorsTek was on the show last year. She is in Rocky Mountain RIMS. Emily says Ondrea is one of the best people she knows. Justin says she had fascinating stories. A link to her RIMScast episode is in the show notes. [31:02] Emily says when she joined Specialized, she told them she's a Rocky Mountain RIMS board member, she speaks at conferences, and is a guest lecturer at CU Denver. They were super supportive. [31:47] Emily says Specialized wants to put the best product on the market, and Emily takes that into risk management and insurance. She wants to create the best risk program that she can. She wants to work with the best service providers that she can. [32:12] Another Quick Break! The Spencer Educational Foundation's Risk Manager on Campus application period is now open, and it will close on June 30th. Grant awardees, colleges, and universities are typically notified in September. [32:32] The Course Development Grant application deadline for Interval Number 2 will be on June 15th, 2026. Award notifications will be sent out in late July. [32:57] General Grant applications are open, and the application deadline is July 30th. Internship Grant applications open on August 15th and close on October 15th. [32:59] Links to each of these grants are in this episode's show notes. Visit SpencerEd.org for more information. [33:07] The Spencer 2026 Funding Their Future Gala will be held on Thursday, September 17th, from 6:30 to 10:00 p.m. at a different venue this year. It will be at the fabulous Waldorf Astoria in New York City. [33:23] Sponsorship opportunities and benefits are available now. A link to the Funding Their Future Gala is in this episode's show notes. [33:32] Be on the lookout for some of the honorees and Spencer Board members to join RIMScast in June and July. [33:41] Let's Conclude Our Interview with RIMS 2026 Honor Roll Recipient Emily Buckley! [33:48] Justin mentions the RIMS Strategic and Enterprise Risk Management Council. The RIMS ERM Engage Group is a member-only offshoot of SERMC for people to have candid dialogues. All RIMS members have exclusive access to the ERM Engage Group. Emily is a member. [34:38] Emily says the ERM Engage Group gets together monthly for an hour. Morgan O'Rourke, VP of Editorial at RIMS, leads it. Everyone brings issues, or Morgan will have a guest speaker. Emily says it's just such a great place to go and learn from industry peers with similar issues. [35:55] Emily is not trying to reinvent the wheel. If she can bring the problems she is dealing with to a group of professionals, ask how they have done it in the past, and get 10 or 20 ideas, it's amazing. [36:13] Emily recommends the movie, Project Hail Mary, which she calls amazing. [36:27] Justin talks about the monthly guest speaker, often from SERMC, who presents a topic and then engages the group in discussion. The Engage group lets the leaders see who the next ERM leaders are going to be through their participation. It's very interactive. [37:32] If you are a RIMS member, just check out the RIMS ERM Engage Group. Justin says Emily's involvement is above and beyond, not just for her job, but for RIMS, so he was not surprised she received the 2026 RIMS Honor Roll; it's well deserved. [38:18] Emily loves her job. She loves this industry.  [38:40] Emily admits her blood caffeine content was through the roof, preparing for the awards ceremony. Emily looked it up. She is the 43rd recipient of the Risk Management Honor Roll in 75 years of RIMS. She has the award in her window in her office. It is cool to be celebrated. [40:26] Emily says her award makes it into everything. After she got it, she carried it around with her. At lunch, it was sitting on the table. At dinner, it was sitting on the table. She carried it onto the plane with her. [41:22] In the profile about Emily, it talked about perseverance in mountain biking. Juston asks Emily for her inspiration for the next generation of risk professionals. [42:04] Emily's words: "Keep going. You're going to fail, and that's fine. It's part of the journey. Fail. Learn the lesson or lessons, but keep going. Always keep looking at the horizon, saying, OK, I'm going to get there. I'm going to get there, I'm going to get there. [42:21] "The absolute most important thing is, have fun on the way." Emily says she did a little dance on the awards stage, and some students told her they loved seeing her having fun with it. It made Emily's day for them to stop and tell her. "If you're not having fun, what's the point?" [43:21] Justin tells Emily, We look forward to more great things from you in the coming years. We thank you, and we congratulate you again. [45:33] Special thanks again to Emily Buckley of Specialized Bicycle Components for joining us here on RIMScast! Congratulations again to her for being named to the RIMS 2026 Honor Roll. More coverage is available in the RIMS Risk Management Magazine's Awards Edition. [43:27] Go to RMMAgazine.com and check out the digital issues section. We look forward to having Emily back again. [43:55] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [44:23] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [44:41] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [44:59] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [45:15] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [45:29] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [45:41] Practice good risk management, stay safe, and thank you again for your continued support!   Links: RIMS ERM Conference 2026 | November 19‒20 in Columbus, Ohio | Session Submission Deadline: Friday, June 19 RIMS Canada Conference — Oct. 18‒21, 2026 | Quebec City | www.rimscanadaconference.ca | Registration Opens in June RIMScast on YouTube! Spencer Educational Foundation — Scholarships and Grants | Open Calls and Timelines. RIMS-CRO Certificate Program In Advanced Enterprise Risk Management | July‒ Sept. 2026 Cohort | Led by James Lam | Register Now! 2026 Florida RIMS Educational Conference | July 28‒Aug. 1 | Register Now RIMS Texas Regional Conference 2026 | Aug. 10‒12 in San Antonio | Register Now! ChicagoLand Risk Forum | Sept. 24, 2026 RIMS Western Regional Conference — Oct. 4‒7, 2026 | Seattle, WA | Register Today and Submit an Educational Session! RIMS Risk Management Magazine | Contribute | Look for the Awards Edition in "Digital Issues"! RIMS Now RIMS-Certified Risk Management Professional (RIMS-CRMP) | Insights Video Series Featuring Joe Milan! The Strategic and Enterprise Risk Center RIMS Diversity Equity Inclusion Council RIMS-CRMP Stories RIMScast Canada — Episodes Now Live RISK PAC | RIMS Advocacy RISKWORLD 2026 Presentations Available via Attendee Service Center — www.RIMS.org/Asc - and via the RIMS Events App Press Release: "RIMS Risk Manager of the Year Award Goes to Prologis Head of Global Risk Jeff Bray, Honor Roll to Emily Buckley" Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP Exam Prep | June 9‒10 RIMS-CRMP-FED Exam Prep with AFERM | June 16‒17, 2026 Full RIMS-CRMP Prep Course Schedule See the full calendar of RIMS Virtual Workshops   Upcoming RIMS Webinars: RIMS.org/Webinars   Related RIMScast Episodes: "Live from RISKWORLD 2026!" "RIMS Risk Manager of the Year Jeff Bray" "RIMS Rising Risk Professional Award Winner Tyler Vaughan" "Sports, Spotlight, and Risk Leadership with Rich Lenkov, Founder and CEO of SERMA" "Supply and Bike Chains with Emily Buckley" (2024) "Absence Management with Ondrea Matthews"   Sponsored RIMScast Episodes: "AI-Scale, Risk Ready: Engineering Controls for the New Data Center Boom" (New!) | Sponsored by Global Risk Consultants, a TÜV SÜD Company "Facing Into Risk: Navigating the New Risk Landscape" (New!) | Sponsored by AXA XL "Secondary Perils, Major Risks: The New Face of Weather-Related Challenges" | Sponsored by AXA XL "The ART of Risk: Rethinking Risk Through Insight, Design, and Innovation" | Sponsored by Alliant "Mastering ERM: Leveraging Internal and External Risk Factors" | Sponsored by Diligent "Cyberrisk: Preparing Beyond 2025" | Sponsored by Alliant "The New Reality of Risk Engineering: From Code Compliance to Resilience" | Sponsored by AXA XL "Change Management: AI's Role in Loss Control and Property Insurance" | Sponsored by Global Risk Consultants, a TÜV SÜD Company "Demystifying Multinational Fronting Insurance Programs" | Sponsored by Zurich "Understanding Third-Party Litigation Funding" | Sponsored by Zurich "What Risk Managers Can Learn From School Shootings" | Sponsored by Merrill Herzog "Simplifying the Challenges of OSHA Recordkeeping" | Sponsored by Medcor "How Insurance Builds Resilience Against An Active Assailant Attack" | Sponsored by Merrill Herzog "Third-Party and Cyber Risk Management Tips" | Sponsored by Alliant   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Manny Padilla!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation!  

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews Ward Ching and Aaron Olson of Aon about their recent session at RISKWORLD 2026 and the book they co-authored, Strategy and Change: Finding Opportunity in Disruption Through Insight, Choice, and Risk. They discuss the dizzying, disruptive transformation in today's market, where conventional risk management frameworks, tools, and solutions have become increasingly ineffective. They explore technological innovation in terms of the new powers of next-generation microprocessors and the accompanying robustness of machine learning-based analytics. Aaron explains how he built an AI analysis agent over a weekend. Aaron and Ward discuss their book and how to use it to help you and your organization navigate disruption. Listen for insight on how to use disruption without being disrupted in the risk ecosystem.   Key Takeaways: [:01] About RIMS and RIMScast. [:16] About this episode of RIMScast. Our topic is strategy and change in a world full of innovation and disruption, and we will be joined by our guests, Aaron Olson and our friend Ward Ching of Aon, but first… [:45] RIMS Virtual Workshops. The next RIMS-CRMP Exam Prep will be held on June 9th and 10th. The next RIMS-CRMP-FED Exam Prep with AFERM will be held on June 16th and 17th. Links to registration are in this episode's notes. [1:01] Webinars. On May 28th, Zurich returns with "From Underwriting To Risk Management: What To Expect From The Growing Demand For Data Center Construction." Register for webinars at RIMS.org/Webinars or through the links in this episode's show notes. [1:17] Folks, RIMS is back on YouTube. Our handle is @RIMSOfficialChannel. We've got plenty of videos there, including RIMScast, RIMScast Canada video podcasts, and other informative and entertaining content from RIMS. Subscribe to the channel today! [1:36] On with the Show! Our guests today are, respectively, the Executive Vice President at Aon Corporation and a Managing Director at Aon Corporation. They are Aaron Olson, making his debut on RIMSCast, and our good friend Ward Ching, also a former RIMS-CRMP Commissioner. [1:52] They presented a session at RISKWORLD 2026, titled "Strategy and Change: Understanding Disruptive Innovation Through Insight, Choice and Risk." They recently published a book, Strategy and Change: Finding Opportunity in Disruption Through Insight, Choice, and Risk. [2:11] We will talk about the risk management practices, philosophies, and frameworks that went into the book and the session, what it took for Mr. Olson to build an AI agent, and how you can assess whether this is the sort of business decision for your organization. Let's get to it! [2:32] Interview! Aaron Olson and Ward Ching, Welcome to RIMScast! [3:12] Aaron says Ward and he work together at Aon, and they work with risk managers around the world. They also do some academic work. Ward, at USC, Marshall School of Business, and Aaron, at Northwestern, just outside Chicago. [3:25] Aaron says that for 20 years, he's been working as a member of the faculty there, part-time, teaching on the topic of the intersection of strategy and leadership. [3:38] About 10 years ago, Aaron did some research and published a book focused on the intersection of strategy and leadership. He looked at different companies and examples to learn how individuals lead strategy. [3:55] Ten years later, Aaron and Ward talked about it regarding the clients they work with and the challenges risk managers working in those organizations face. In the last 10 years, the world has gotten a lot more complicated and volatile, and is facing more and more risk. [4:16] Aaron and Ward decided to do some new work. This time, it's not strategy and leadership; it's strategy and disruptive change. [4:27] They looked at what lessons they could learn from COVID, from the supply chain, and from the unpredictable rising cost of doing business. What can we do about that? [4:42] How can companies be successful? How can risk managers be successful? What is the changing, evolving role of risk in the midst of that?  [4:53] Ward says one of the interesting things is that disruption has always been part of the economic environment. It is now a hyper-important part of economic decision-making in every industry vertical. [5:12] Ward's research in the disruptive innovation space started with a paper for RIMS that he did with Paul Walker several years ago on the issue of enterprise risk management tools and capabilities. Paul and Ward did the research, looking at all the tools. [5:38] Then February 2020 rolled around, and the world went completely dark. Everybody predicted that there was exposure to a pandemic, but nobody had any thought of how it would go from ranking number 25 or 50 on risk registers to number one, overnight. [6:14] Paul and Ward asked each other what was underneath this. Why did all of our tools fail? They found an interesting literature base around disruptive innovation. Ward says a lot, if not all, of our core disruptive events throughout history started with a technological innovation. [6:38] Aaron and Ward went further, looking at all the disruption in the marketplace now: new silicon chips, our speed toward AI, agentic AI, the things we can do now with data that we couldn't do or see five years ago. That's creating a very interesting, disruptive environment. [7:10] Disruption needs to be considered as part of the decision calculus for most organizations. Similarly, disruption is a new risk issue that has not been well understood, measured, or evaluated in the past. That's what Ward and Aaron were trying to look at. [7:30] In the book and at RISKWORLD, Ward and Aaron looked at it from several perspectives: How is disruption creating advantage? How is disruption creating new opportunities? How is it changing the way we think about risk, risk management, and risk mitigation? [7:58] Aaron says one of the things we uncovered as we got into this was that going back 10 years ago, on any given day, your average executive was maybe dealing with one crisis or issue coming at them. [8:14] Aaron says that today, an executive coming into the office or dialing in on Zoom is probably dealing with two or three simultaneous challenges, and that has a compounding effect. Technology is an accelerant and also an amplifier. [8:37] The combination of speed and severity means that organizations deal with an external environment that has multiple concurrent risks. Then you have internal execution risks, and they, too, are more complicated. [8:52] Take AI, as an externality, but also inside. All kinds of new risks are surfacing as AI is changing workflows, processes, and the nature of people's jobs and work. That is a level of complexity we have not had to deal with in most of our professional lifetimes. [9:12] Ward says most of the tools that we use to mitigate those risks are now obsolete. When you look at a heat map, it is point-specific. You look at various risks along a series of axes. These point-specific numbers or locations don't answer the question, "So what do you do?" [9:59] You understand where the risk might be, on a frequency, severity, or likelihood scale, but if you were the CFO, you would be asking, "What investment do I have to make to move something that's at an extraordinarily high, or even uninsurable space, into someplace more acceptable?" [10:18] Those comparative static tools don't give you enough information to make significant decisions, especially now that a problem may have adjacencies that impact a decision, so that needs to be broader in terms of its context and execution. A lot of those tools don't work now. [10:41] A Quick Break! There are so many other wonderful RIMS events coming up in 2026. The 2026 Florida RIMS Educational Conference will be held from July 28th through August 1st at the lovely Ritz-Carlton in Naples, Florida. A link to the event is in this episode's show notes. [11:02] Register now for the Second Annual RIMS Texas Regional Conference, which will be held from August 10th through 12th at the Grand Hyatt on the San Antonio River Walk. Advance rates are available through June 5th. [11:16] The 11th Annual Chicagoland Risk Forum will return to the Old Post Office on Thursday, September 24th, 2026, in Chicago. Visit ChicagolandRiskForum.org for more information. [11:29] The RIMS Western Regional Conference will be held from October 4th through the 7th in Seattle, Washington. Registration is open, and you can also submit a session. Visit RIMSWesternRegional.com and the link in this episode's show notes for more information. [11:46] Save the dates October 18th through the 21st. We will be in Quebec City to celebrate the 50th Live RIMS Canada Conference. Booth sales are already open. Early-bird registration will open in June. [12:01] Visit RIMSCanadaConference.ca for more information. Also, remember to check out RIMS.org/Canada for our spinoff show, RIMScast Canada, hosted by National Conference Committee Chair, Aaron Lukoni. [12:15] The RIMS ERM Conference 2026 will be held on November 18th and 19th in Columbus, Ohio. Details will follow on RIMS.org. [12:24] Let's Return to our Interview with Ward Ching and Aaron Olson! [12:33] Aaron built the strategy agent at Aon. Aaron shares how it was done. He was a one-man team on this project. Aaron tells about vibe coding. He took a routine that he and Ward have been doing for years, and he realized that an agent could do some of that work.  [13:36] Aaron and Ward have been working together for a couple of years. On the academic side, they wrote a book and codified some of the work they do with their clients. Aaron says they took a framework and turned it into a simple worksheet. [13:53] Aaron now uses that worksheet to prepare for clients. It's an analysis tool for what is going on in that client's industry, what key issues they need to deal with, and what insights, decisions, and risks Aaron will discuss with them. [14:09] As Aaron started to look at agents, he realized that he didn't have to do all that work himself. [14:16] Aaron uses ChatGPT. There's an ability within ChatGPT to create a Custom GPT. It asks you to follow a set of instructions. It isn't coding, just guidance. [14:36] Aaron wrote out his guidance, uploaded his worksheet, and constructed prompts. A prompt is a good question to ask. Aaron preloaded some good prompts to get an agent. [14:52] Aaron, Ward, and others use this agent, which they call the Strategy and Change Diagnostic. They input the client's name and problem, the type of conversation they want to have with the client, the situations they are focusing on, and the present disruptive changes. [15:16] Aaron asks the agent, "What are the things we should be focusing on?" It comes back with a lot of the work Aaron would have had to think through himself. It's pulling on the logic he taught it and pulling real-time, relevant financial information from the internet. [15:43] Aaron says it would have taken a team of people working for months to get the same result. We're living in a different world. [15:52] Ward says that Aaron can change the persona of the agent. The agent is looking at it from one point of view. It can look at it from a different point of view or a competing point of view. All of those will generate additional insights into what the client's issues might be. [15:14] Aaron built the Strategy and Change Diagnostic over a weekend and refined it by trying it out with some real situations. Aaron thinks this type of agent is in the future for all of us. [16:27] Ward says, Strategy and Change: Finding Opportunity in Disruption Through Insight, Choice, and Risk, and the recent RISKWORLD 2026 session, cover disruption and disruptive innovation in a clinical way, and case studies, new tools, and responsibilities that are coming out.  [16:54] Ward talks about the necessary skills. Many people in risk management are asking what skills and capabilities they need to be successful going forward. That's a big issue. What is the impact of AI? What is the impact on data analysis and on the types of things they need to do? [17:19] Risk professionals wonder if they should be coders, actuaries, or engineers. Ward says, the answer is yes. They need to be all of those, going forward. That's a big issue in question. [17:28] Justin says an editorial strategy shift at RIMS is that it's no longer just about identifying risk. It's how to leverage it to do your job better. It's what you need to know now to enable you to succeed later. It's not just about the "what." It's about the "why" and the "how." [17:52] Another Quick Break! The Spencer Educational Foundation's Risk Manager on Campus application period is now open, and it will close on June 30th. Grant awardees, colleges, and universities are typically notified in September. [18:14] The Course Development Grant application deadline for Interval Number 2 will be on June 15th, 2026. Award notifications will be sent out in late July. [18:27] General Grant applications are open, and the application deadline is July 30th. Internship Grant applications open on August 15th and close on October 15th. [18:39] Links to each of these grants are in this episode's show notes. Visit SpencerEd.org for more information. [18:48] The Spencer 2026 Funding Their Future Gala will be held on Thursday, September 17th, from 6:30 to 10:00 p.m. at a different venue this year. It will be at the fabulous Waldorf Astoria in New York City. [19:03] Sponsorship opportunities and benefits are available now. A link to the Funding Their Future Gala is in this episode's show notes. [19:12] Be on the lookout for some of the honorees and Spencer Board members to join RIMScast in June and July. [19:21] Let's Conclude Our Interview with Ward Ching and Aaron Olson!! [19:32] Aaron says this is the second book he has written and the first book he has written with Ward. They enjoyed the opportunity to bring together some things they had been doing in their respective professional backgrounds. [19:46] The book is an investigation into what is driving us to live in a world that's more complicated and faster-moving, where risk is different, and we need to work differently because of it. [20:01] They go into practical things with three different lenses on the issues we all face in a world of disruptive change. The lenses are insight, choice, and risk. They get to the practical aspects of what that means for us. [20:15] They address success in a world that's more complicated, is moving faster, and has a lot more volatility that's not going away. They use case examples. They look at real organizations. What happened to GE over the last decade? How did they navigate changes in their industry? [20:35] How did S&P Global evolve from a very different business a decade ago? They were McGraw-Hill, the publisher. These are real companies that have faced real challenges, and they've taken proactive approaches that have evolved the way they do business. [20:52] The book brings it down to individuals and how you lead through that kind of change. There are practical things and a few tools to use. [21:05] Ward adds that it points to some additional literature to think about. [21:09] Clayton Christensen at Harvard did a lot of interesting work associated with the innovator's dilemma, in which he was asking the question, "How do organizations that have been innovative throughout their lifespans, when they continue to be innovative, fail?" [21:28] Ward says it has to do with disruptive elements in the marketplace. It raises the question of how you, in risk management, can help the organization think slightly disruptively to help it push through the biases and barriers that might cause it to have difficulties going forward. [21:40] The issue of understanding disruptive innovation is part of the new toolkit that the next generation of risk professionals is going to have to have, sharpened up, with a strong acumen around, to help their organization succeed going forward. [22:09] Those are some of the more subtle elements of the book. It also talks about a risk ecosystem as opposed to separate distinct property and casualty, wealth, well-being, and more. [22:27] They're not in separate locations; they're in an ecosystem. The data is showing us how they interact with each other. New skills, new capabilities, and new perspectives are highlighted in the book. [22:44] Special thanks again to Aaron Olson and Ward Ching of Aon for joining us here on RIMScast! Remember to check out their book Strategy and Change: Finding Opportunity in Disruption Through Insight, Choice, and Risk. It is available worldwide right now. [22:57] If you are looking for the slides from their RISKWORLD 2026 presentation, open up the RIMS Events app and go to the Attendees Service Center. Also visit RIMS.org/ASC. Navigate over to their names, and you should find it. [23:13] Be sure to check out the links in this episode's show notes for the past appearances of our friend Ward Ching. [23:20] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [23:48] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [24:07] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [24:24] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [24:41] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [24:54] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [25:06] Practice good risk management, stay safe, and thank you again for your continued support!   Links: RIMS Canada Conference — Oct. 18‒21, 2026 | Quebec City | Registration Opens in June RIMScast on YouTube! Spencer Educational Foundation — Scholarships and Grants | Open Calls and Timelines. RIMS-CRO Certificate Program In Advanced Enterprise Risk Management | July‒Sept. 2026 Cohort | Led by James Lam 2026 Florida RIMS Educational Conference | July 28‒Aug. 1 | Register Now RIMS Texas Regional Conference 2026 | Aug. 10‒12 in San Antonio | Register Now! ChicagoLand Risk Forum | Sept. 24, 2026 RIMS Western Regional Conference — Oct. 4‒7, 2026 | Seattle, WA | Register Today and Submit an Educational Session! RIMS Risk Management magazine | Contribute RIMS Now RIMS-Certified Risk Management Professional (RIMS-CRMP) | Insights Video Series Featuring Joe Milan! The Strategic and Enterprise Risk Center RIMS Diversity Equity Inclusion Council RIMS-CRMP Stories RIMScast Canada — Episodes Now Live RISK PAC | RIMS Advocacy RISKWORLD 2026 Presentations Available via Attendee Service Center — www.RIMS.org/Asc — and via the RIMS Events App Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP Exam Prep | June 9‒10 RIMS-CRMP-FED Exam Prep with AFERM | June 16‒17, 2026 Full RIMS-CRMP Prep Course Schedule See the full calendar of RIMS Virtual Workshops   Upcoming RIMS Webinars: From Underwriting To Risk Management: What To Expect From The Growing Demand For Data Center Construction | May 28 | Presented by Zurich RIMS.org/Webinars   Related RIMScast Episodes: "Live from RISKWORLD 2026!" "RIMS Risk Manager of the Year Jeff Bray" "James Lam on ERM, Strategy, and the Modern CRO" "Rethinking the Impact of Disruption on ERM Tools and Processes with Ward Ching and Dr. Paul Walker" "Disruption and the Digital Age with Ward Ching"   Sponsored RIMScast Episodes: "AI-Scale, Risk Ready: Engineering Controls for the New Data Center Boom" (New!) | Sponsored by Global Risk Consultants, a TÜV SÜD Company "Facing Into Risk: Navigating the New Risk Landscape" (New!) | Sponsored by AXA XL "Secondary Perils, Major Risks: The New Face of Weather-Related Challenges" | Sponsored by AXA XL "The ART of Risk: Rethinking Risk Through Insight, Design, and Innovation" | Sponsored by Alliant "Mastering ERM: Leveraging Internal and External Risk Factors" | Sponsored by Diligent "Cyberrisk: Preparing Beyond 2025" | Sponsored by Alliant "The New Reality of Risk Engineering: From Code Compliance to Resilience" | Sponsored by AXA XL "Change Management: AI's Role in Loss Control and Property Insurance" | Sponsored by Global Risk Consultants, a TÜV SÜD Company "Demystifying Multinational Fronting Insurance Programs" | Sponsored by Zurich "Understanding Third-Party Litigation Funding" | Sponsored by Zurich "What Risk Managers Can Learn From School Shootings" | Sponsored by Merrill Herzog "Simplifying the Challenges of OSHA Recordkeeping" | Sponsored by Medcor "How Insurance Builds Resilience Against An Active Assailant Attack" | Sponsored by Merrill Herzog "Third-Party and Cyber Risk Management Tips" | Sponsored by Alliant   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Manny Padilla!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guests: Ward Ching, Managing Director, AON Adjunct Professor of Risk Management, Marshall School of Business, University of Southern California   Aaron Olson, EVP, Enterprise Client Group, Exec Sponsor, University Partnerships, AON Lecturer, Northwestern University   Production and engineering provided by Podfly.

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews Jennifer McNelly, CEO of the American Society of Safety Professionals, about her wide-ranging safety career, the ASSP publishing the first U.S.-Based standard on risk assessment and management, the ASSP's Standards-Based User Groups, and how safety practices are not about worker behavior but overall organization system safety improvement. Jennifer shares her excitement about National Safety Month and the upcoming Safety Conference + Expo 2026, from June 15th through 17th in Anaheim, California. Listen for inspiration on closing the safety gap in your organization.   Key Takeaways: [:01] About RIMS and RIMScast. [:16] About this episode of RIMScast. We are releasing this episode ahead of National Safety Month in June, and our special guest is Jennifer McNelly, the CEO of the American Society of Safety Professionals, but first… [:43] RIMS Virtual Workshops. The next RIMS-CRMP Exam Prep will be held on June 9th and 10th. The next RIMS-CRMP-FED Exam Prep with AFERM will be held on June 16th and 17th. Links to registration are in this episode's notes. [:58] Webinars. On May 21st, GRC returns to present "Is Your Fire Protection Strategy Outdated? Emerging Risks Are Changing the Rules." [1:10] On May 28th, Zurich returns with "From Underwriting To Risk Management: What To Expect From The Growing Demand For Data Center Construction." Register for webinars at RIMS.org/Webinars or through the links in this episode's show notes. [1:25] Folks, RIMS is back on YouTube. Our handle is @RIMSOfficialChannel. We've got plenty of videos there, including RIMScast, RIMScast Canada video podcasts, and other informative and entertaining content from RIMS. Subscribe to the channel today! [1:43] If you plan to submit a session for the RIMS Canada Conference 2026, today, the air date May 19th, is your last day to do so. Visit RIMS Canada to submit your session. We hope to see you in Quebec City, October 18th through the 21st. [2:02] On with the Show! June is approaching, and that means National Safety Month. That is also observed in several parts of the world. Who better to speak about safety than Jennifer McNelly, the CEO of The American Society of Safety Professionals (ASSP)? [2:20] Jennifer is an accomplished executive with more than 35 years of leadership experience in associations, government, and industry. She has been the Society's CEO since 2018, leading the global organization of more than 36,000 occupational, safety, and health professionals.  [2:36] Jennifer has some new risk management standards to discuss, under the safety umbrella. I also thought we would benefit from hearing her philosophies on safety and how the ASSP encourages its members to embed safety into their organization's culture. Let's get to it! [2:55] Interview! ASSP CEO, Jennifer McNelly, Welcome to RIMScast! [3:29] Jennifer McNelly and Gary LaBranche, CEO of RIMS, run into each other often at ASAE. They have talked about connecting. Jennifer is excited to be here on RIMScast to talk about collaboration, partnership, and keeping everybody safe at work. [4:04] Jennifer asks every safety professional she connects with, "Tell me your story." She says she is an amalgamation of many stories that have led her to be the CEO of ASSP. She started in the political world. She says you've got to build strong partnerships to move things forward. [4:26] That is the foundation of the mindset Jennifer brings to the ASSP. After politics, she spent time in the U.D. Department of Labor in the capacity of public-private partnerships. That's how you move things forward. [4:41] This was followed by a deep commitment to the people in this nation who make things through leadership at the Manufacturing Institute and Global Stages. All of Jennifer's career has been at the intersection of people and the world of work, and making the world a better place. [4:58] Jennifer says now she gets to do that with unbelievable honor for those who get up and run the world's economy every day, ensuring they get to go home as they were and better than when they walked in the door. [5:11] Jennifer says that's about economic contribution, keeping everybody safe, and the commitment and heart of every safety professional. Safety brought her in the door, with a very unique lens of how we need to work together to send everybody home. [5:32] Jennifer has been with ASSP for eight years, moving into her ninth year. She brings energy, passion, and connection to what ASSP is doing. She likes to think of herself as the catalyst for impact, to make workers' safety, health, and well-being an inherent right for everybody. [6:11] Jennifer says everyone's got a safety story. Often, the thing that hits the headline is the "Somebody did …" and there was a whole set of events. [6:23] Hence, today's conversation, anchored in the importance of risk identification, risk management, and integration into thinking every day by everyone. [6:33] It's not just one thing that starts it. It can be the mindset of someone who's had a bad morning and lost childcare for their family. It can be about a system in process. It can be about a bad piece of equipment. It can be a bunch of other things, but what we hear is the headline. [6:53] Jennifer says our goal is to unpack the story and get to the root cause and improve it, for everyone. [7:00] Jennifer says the ASSP has over 35,000 members globally. A lot of the membership is in the industrial space. They have partners in insurance, and those who service as well as those who produce. ASSP calls this the Safety Ecosystem. [7:26] Justin says RIMS sees that Enterprise Risk Management is leading the way for the future of the profession. Justin asks how Jennifer sees safety risk integrating more deeply into ERM frameworks. [7:42] Jennifer said in 2019, early in her career at ASSP, her pitch to the Board of Directors was for moving safety professionals and workers from basic compliance to a complete integration of human capital, total worker health, and principles like prevention through design. [8:10] Risk Enterprise Systems are critical to that objective. ASSP just released a new standard, "ANSI/ASSP Z310.1 Risk Management — Guidelines for Assessing and Managing Risk." [8:34] It's about management systems, operating in an organizational context, and creating and documenting a comprehensive approach. It's about stakeholder engagement, culture, and inclusivity. [8:49] It also has an important mindset: Change always happens. Therefore, it's about dynamic operations, not static operations; about how you use clear and available information to lead forward, and consider culture and human factors, always with continuous improvement. [9:11] Jennifer says we can't move forward without all those factors integrated into Enterprise Risk. [9:18] The ASSP's Z310.1 Committee is comprised of 28 organizations. ASSP plays an important role in the marketplace. Its logo is a shield, and its members are guardians of workplace safety. Every one of them is a workplace superhero. [10:05] Jennifer loves all superheroes because she loves the potential of hope that each one of us has that power. [10:12] One of the things that is unique about ASSP's market position is its global-based standards. It brings companies together around the table to flesh it out. It's not a single company. [10:34] Jennifer says injuries, serious incidents, and fatalities happen in an environment that's complex, dynamic, and always changing. By bringing together those who are doing the work, we gain consensus. [10:49] Justin says there is a link to the press release in this episode's show notes. The press release mentions how ANSI/ASSP Z310.0 builds off the ISO 31000 standard. There's a lot of value in it for RIMS members. Please check out the link in this episode's show notes. [11:17] Justin notes that ANSI comes with a lot of heft. The RIMS-CRMP is ANSI-accredited. RIMS is the only globally recognized risk management program through ANSI. [11:37] Jennifer says that early in her career, she sat on ANSI's 17024 PCAC, the group that approved those kinds of standards. She is a firm believer in business driving business outcomes. They know what works. [11:54] The workers doing the work and the business conducting the business know what works. Jennifer talks about cross connections and says we should be talking and doing more together. Each of us has a critical role. [12:42] A Quick Break! There are so many other wonderful RIMS events coming up in 2026. The 2026 Florida RIMS Educational Conference will be held from July 28th through August 1st at the lovely Ritz-Carlton in Naples, Florida. A link to the event is in this episode's show notes. [13:04] Register now for the Second Annual RIMS Texas Regional Conference, to be held from August 10th through 12th at the Grand Hyatt on the San Antonio River Walk. Advance rates are available through June 5th. [13:18] The 11th Annual Chicagoland Risk Forum will return to the Old Post Office on Thursday, September 24th, 2026, in Chicago. Visit ChicagolandRiskForum.org for more information. [13:31] The RIMS Western Regional Conference will be held from October 4th through the 7th in Seattle, Washington. Registration is open, and you can also submit a session. Visit RIMSWesternRegional.com and the link in this episode's show notes for more information. [13:49] Save the dates October 18th through the 21st. We will be in Quebec City to celebrate the 50th Live RIMS Canada Conference. Booth sales are already open. The call for educational sessions has been extended to May 19th, the air date of this episode. [14:06] Submit your session today. Early-bird registration will open in June. [14:12] Visit RIMSCanadaConference.ca for more information. Also, remember to check out RIMS.org/Canada for our spinoff show, RIMScast Canada, hosted by National Conference Committee Chair, Aaron Lukoni. [14:27] The RIMS ERM Conference 2026 will be held on November 18th and 19th in Columbus, Ohio. Details will follow on RIMS.org. [14:37] Let's Return to our Interview with ASSP CEO Jennifer McNelly! [14:44] Jennifer says standards bring consensus together, but members are asking how to use the standards and what to do with them. [15:03] Members want the playbook because they are busy, underresourced, and over-expected. They have a stressful work environment. The ASSP launched Standards-Based User Groups in January of this year. [15:20] The ASSP's partners collaboratively spend close to $7 million a year investing in keeping the standards updated. How do you move the standards to market? What do you do with them? There are hundreds of thousands of companies around the world that use the standards. [15:38] To somebody who is just starting that journey, it's a challenge. The ASSP's Standards-Based User Groups dig into the company's maturity, the maturity of the safety professional, and help them move one step further. [15:59] The point of Standards-Based User Groups (SBUGs) is to make the standards accessible. Jennifer says there are a couple of unique angles to the approach they are taking. [16:29] The ASSP's Standards-Based User Groups approach starts where serious incidents and fatalities happen, fall from heights and energy controls, two things where there is a lot of technical expertise in lock-out, tag-out, and fall prevention standards. [16:51] Jennifer says there is a disruption happening in business and in safety, the impact and influence of Big Data, AI, and analytics. The third SBUG is AI and Safety. Through technology partners, by integrating the Standards, it will level up what people have access to. [17:23] The ASSP's traditional routes are through the safety professionals. By putting Standards-Based User Groups in the hands of the reporting systems they have to use every day, that is scaling in a way that has never been done before. [18:06] The focus of the Standards-Based User Groups is scaling great knowledge in a framework denied by the industry. [18:16] Justin says it becomes a strategic risk management function. Jennifer says it is built into enterprise systems to drive action and make better decisions. [18:30] Another Quick Break! The Spencer Educational Foundation's Risk Manager on Campus application period is now open, and it will close on June 30th. Grant awardees, colleges, and universities are typically notified in September. [18:51] The Course Development Grant application deadline for Interval Number 2 will be on June 15th, 2026. Award notifications will be sent out in late July. [19:06] General Grant applications will open on May 1st, 2026, and the application deadline is July 30th. Internship Grant applications open on August 15th and close on October 15th. [19:18] Links to each of these grants are in this episode's show notes. Visit SpencerEd.org for more information. [19:27] Let's Conclude Our Interview with the American Society of Safety Professionals CEO Jennifer McNelly! [19:47] Justin points out that June is National Safety Month. Jennifer thinks every day is National Safety Day! National Safety Month puts a consistent spotlight on safety. She believes safety professionals need more celebration. [20:34] Jennifer loves to tell their stories. She is grateful to any safety professional and to anybody in the ecosystem listening today. Thank you for everything that you do. [20:48] June is coming, and we are not done. Jennifer often talks about the gap. She uses the roots of ASSP and the Triangle Shirtwaist Factory Fire as a real example that the gap is always going to exist. [21:12] Jennifer speaks of the Triangle Shirtwaist Factory Fire. It is the roots of the ASSP. There remains a building on the corner of NYU where about 149 individuals perished jumping out of windows because the doors were locked. It is the foundation and grounding of safety in the U.S. [21:36] Jennifer repeats that it is a real example of the gap. A couple of years ago, the ASSP Board of Directors went to the dedication of the building. Every year, Taps is played, and the ladder goes up, and it stops at the sixth floor. [21:49] You see the bunting and the gap between where we are today and where they were then. Someone next to Jennifer said, "But it needs to go higher!" That's the point. There is always a gap because business is dynamic and ever-changing. [22:06] Our responsibility as safety professionals and associations is to fill the gap and get ahead of it. With serious incidents and fatalities, the data has been flat for 10 years. Let's do something different. [22:23] Let's think about the principles of prevention through design and crack the C-Suite decision-making. Jennifer talks about safety as good governance. How safety succeeds is about the economic decision-making process. [22:44] Jennifer says it's got to be built into business in every way, shape, and form. Safety is never a moment or a one-and-done. It is a part of every part of business decision-making. [23:07] NIOSH does tremendous research on the future of work and how dynamic it is. Every year, Jennifer calls senior executives and talks through critical things. She does that because research says one thing and the ASSP membership says another. There's a gap. [23:28] Often, in that gap, Jennifer hears the term "research to practice." That leads back to the Standards-Based User Groups. What does the research say, what does the data say, and how do you scale it?  [23:42] There are several forces at play when looking at what's shaping the world of work. There's workforce instability; a fluidity that never existed before. It's one of the biggest emerging risks Jennifer sees. [24:02] Next is the fact that safety is not a metric. Then there's the pace of change and technology, and the influence of leadership. Jennifer believes that leadership happens in every role and function. How do we empower individual and corporate leadership? [25:15] If a company is doing minimal compliance with the law, data tells us that's not enough. Jennifer said a volunteer was excited to tell her they had removed cell phones from a site. But cell phones can be used to photograph risks you hadn't seen. [25:54] First, understand what problem you are trying to solve. Is it technology looking for a problem, or a problem looking for a solution that the technology enables? That's the approach ASSP is taking. [26:13] If we continue to have individuals die every year, falling from heights, how do we solve that through technology, because somewhere in that complex system, things are not where they need to be. That's a statement of forward motion. [26:39] Jennifer says she thinks there is a huge opportunity, but it needs to be ethically used, transparent, and clear what problem we are trying to solve. AI in safety isn't new. ASSP worked with MakUSafe AI for three years as they started studying technology advancements in safety. [27:04] Jennifer says wearables have been around "forever." They're a good practice. Someone has seen the problem and identified the solution, and our challenge is replication, application, and scale. ASSP is striving toward that and how technology can enable it. [27:24] Jennifer says guardrails are something we hear from membership all the time. Jennifer wants it to be done in a way that integrates it seamlessly, not a new shiny penny. Jennifer is very careful to make sure changes are made at every level. This isn't a blame-the-worker approach. [27:53] This isn't Big Brother is watching somebody in the workplace. This is about empowerment in an era of action. How does information become a learning opportunity to understand A + B + C + D? [28:18] Jennifer says when she thinks of behaviors and actions, she thinks of the C-Suite decision-making. [28:26] What does the Board of Directors governing an enterprise know and understand about the human capital management and decision-making on the capital investment side of safety in the workplace? [28:39] Justin notes registration is open for Safety 2026, held from June 15th through 17th in Anaheim. It's the 65th Annual Conference and Expo. Jennifer calls it a Safety Revival! For Safety members, coming together to learn, connect, and grow gives a unique sense of belonging. [29:19] Jennifer calls it a battery-filling, energizing, impact like no other. It's a great opportunity to see what is on the leading edge and solve problems. The Expo is not a sales pitch. Everybody on that floor has to have a reason and something to share with safety professionals. [29:45] Jennifer describes the 200 classes. There are over 700 program applicants each year. There's too much content and not enough time. There's top-notch technical content and the opportunity to connect with someone that you know you can call and get an answer from. [30:20] Jennifer's favorite thing is to run around, hear stories, and take selfies. It truly is a welcoming and impactful event. [30:32] Jennifer says she's the reason people stop the second they walk in the door. She reminds them why they're there. Last year, she wore an ASSP pickleball outfit to show it's about not just being together but also having fun. Sometimes we forget that connection and fun. [31:14] People are going to learn, but have a great time while you're doing it! Jennifer says she will see everybody onstage! Anaheim will be the place to be! [31:29] The link to the 65th Annual Conference and Expo for Safety 2026 is in this episode's show notes. Justin says it has been such a pleasure to connect with you, finally, and get the word out for National Safety Month. We're priming for National Safety Month. [32:07] Special thanks to ASSP CEO Jennifer McNelly for joining us here on RIMScast! There are lots of links in this episode's show notes. Visit ASSP.org for more information, as well as the Safety 2026 Conference at Safety.ASSP.org. [32:27] Also in this episode's show notes are the links to RIMS coverage of Worker Safety and prior coverage of National Safety Month. A lot of this information is evergreen, so I hope you'll check it out. [32:39] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [33:08] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [33:25] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [33:43] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [34:00] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [34:14] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [34:26] Practice good risk management, stay safe, and thank you again for your continued support!   Links: RIMS Canada Conference — Oct. 18‒21, 2026 | Quebec City | rimscanadaconference.ca | Submit Your Session by May 19! RIMScast on YouTube! Spencer Educational Foundation — Scholarships and Grants | Open Calls and Timelines. RIMS-CRO Certificate Program In Advanced Enterprise Risk Management | July‒Sept. 2026 Cohort | Led by James Lam 2026 Florida RIMS Educational Conference | July 28‒Aug. 1 | Register Now RIMS Texas Regional Conference 2026 | Aug. 10‒12 in San Antonio | Register Now! ChicagoLand Risk Forum | Sept. 24, 2026 RIMS Western Regional Conference — Oct. 4‒7, 2026 | Seattle, WA | Register Today and Submit an Educational Session! RIMS Risk Management Magazine | Contribute RIMS Now RIMS-Certified Risk Management Professional (RIMS-CRMP) | Insights Video Series Featuring Joe Milan! The Strategic and Enterprise Risk Center RIMS Diversity Equity Inclusion Council RIMS-CRMP Stories RIMScast Canada – Episodes Now Live RISK PAC | RIMS Advocacy www.assp.org | safety.assp.org | June 15‒17 "ASSP Publishes First U.S.-Based Standard on Risk Assessment and Management" Jennifer McNelly — ASSP Bio Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP Exam Prep | June 9‒10 RIMS-CRMP-FED Exam Prep with AFERM | June 16‒17, 2026 Full RIMS-CRMP Prep Course Schedule See the full calendar of RIMS Virtual Workshops Upcoming RIMS Webinars: "Is Your Fire Protection Strategy Outdated? Emerging Risks Are Changing the Rules" | May 21 | Presented by Global Risk Consultants "From Underwriting To Risk Management: What To Expect From The Growing Demand For Data Center Construction" | May 28 | Presented by Zurich RIMS.org/Webinars   Related RIMScast Episodes: "RIMS Risk Manager of the Year Jeff Bray" "Risk Leadership on the Construction Frontlines with Cynthia Garcia" "Rubber Meets Risk: Lessons from John Baldwin of Discount Tire" "Company Safety and RIMS Chapter Leadership with Tamieka Weeks" "Security Risks with William Sako" "Safety and Preparedness in 2024 with National Safety Council CEO Lorraine Martin" "Opioid Awareness and Workers Comp Risks with Raji Chadarevian of the NCCI"   Sponsored RIMScast Episodes: "AI-Scale, Risk Ready: Engineering Controls for the New Data Center Boom" (New!) | Sponsored by Global Risk Consultants, a TÜV SÜD Company "Facing Into Risk: Navigating the New Risk Landscape" (New!) | Sponsored by AXA XL "Secondary Perils, Major Risks: The New Face of Weather-Related Challenges" | Sponsored by AXA XL "The ART of Risk: Rethinking Risk Through Insight, Design, and Innovation" | Sponsored by Alliant "Mastering ERM: Leveraging Internal and External Risk Factors" | Sponsored by Diligent "Cyberrisk: Preparing Beyond 2025" | Sponsored by Alliant "The New Reality of Risk Engineering: From Code Compliance to Resilience" | Sponsored by AXA XL "Change Management: AI's Role in Loss Control and Property Insurance" | Sponsored by Global Risk Consultants, a TÜV SÜD Company "Demystifying Multinational Fronting Insurance Programs" | Sponsored by Zurich "Understanding Third-Party Litigation Funding" | Sponsored by Zurich "What Risk Managers Can Learn From School Shootings" | Sponsored by Merrill Herzog "Simplifying the Challenges of OSHA Recordkeeping" | Sponsored by Medcor "How Insurance Builds Resilience Against An Active Assailant Attack" | Sponsored by Merrill Herzog "Third-Party and Cyber Risk Management Tips" | Sponsored by Alliant   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Manny Padilla!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Jennifer McNelly, CEO, American Society of Safety Professionals   More from ASSP:   Standards-Based User Groups (SBUGs) News release: ASSP Announces Strategic Framework to Drive Safety Beyond Compliance; Avetta Collaboration Provides First Industry Proof Point Webpage: Standards-Based User Groups   AI white paper News release: ASSP Releases White Paper on AI and the Evolving Role of EHS Professionals White paper: AI and the Evolving Role of EHS Professionals.pdf   2026 Corporate Listening Tour report News release: ASSP Report Identifies Five Critical Themes Shaping the Future of Workplace Environmental Health and Safety Webpage (with 2026 report): ASSP Corporate Listening Tour   Production and engineering provided by Podfly.

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin takes the opportunity of RISKWORLD 2026 to interview on-site two session co-presenters, Sandy Avina and Angel Guerra, and a fellow podcast host, Joel Appelbaum. Sandy and Angel co-wrote a book, Riskfetti: Risk Management for the Rest of Us, which comes out on May 18th. They discuss their careers, how they came to team up to write, and why this book, now. Justin and Joel discuss Joel's career in risk, from underwriter to Chief Content Officer at the International Risk Management Institute (IRMI) and podcast host of The Edge of Risk. Listen for thought leadership on communicating risk to business professionals and translating complex risk research into media content.   Key Takeaways: [:01] About RIMS and RIMScast. [:14] About this episode of RIMScast. It was recorded live, on-site at RISKWORLD 2026, in Philadelphia. It's one of my favorite episodes of the year. We will be joined by a range of guests. But first… [:43] RIMS Virtual Workshops. The next RIMS-CRMP-FED Exam Prep Course will be on May 13th and 14th. The popular CBCP and RIMS-CRMP Exam Prep Bootcamp will be held from May 18th through the 21st. The next RIMS-CRMP Exam Prep Course will be held on June 9th and 10th. [1:02] Links to registration are in this episode's notes. [1:05] Webinars. On May 14th, Origami Risk will return with a new session, "Future-Proofing Your Risk Program: Keeping Pace with Scale, Complexity, and Visibility." [1:17] On May 21st, GRC returns to present "Is Your Fire Protection Strategy Outdated? Emerging Risks Are Changing the Rules." [1:27] On May 28th, Zurich returns with "From Underwriting To Risk Management: What To Expect From The Growing Demand For Data Center Construction." Register for webinars at RIMS.org/Webinars or through the links in this episode's show notes. [1:41] Folks, RIMS is back on YouTube. Our handle is @RIMSOfficialChannel. We've got plenty of videos there, including RIMScast, RIMScast Canada video podcasts, and other informative and entertaining content from RIMS. Subscribe to the channel today! [2:00] On with the Show! We are live on the exhibit floor at RISKWORLD 2026 at the Philadelphia Convention Center. There's a lot of great energy. That energy transferred from the stage to our booth! My first guests are from our LA RIMS Chapter, Sandy Avina and Angel Guerra. [2:23] Sandy and Angel co-presented the session on Tuesday, May 5th, "Between Truth and Trauma: Investigating the Invisible." RIMScast caught up with them right after they came off the stage to discuss the state of mental health claims and get a preview of their new book. [2:37] Sandy and Angel co-authored the book coming out on May 18th. It's called Riskfetti: Risk Management for the Rest of Us. We're going to have a lot of fun! Let's get to it! [2:44] Interview! Sandy Avina and Angel Guerra, Welcome to RIMScast! [2:58] Angel says this is her third RISKWORLD and she loves it! She last attended two years ago in San Diego. Sandy says this is her first time at RISKWORLD. She's trying to experience everything, and it's like trying to put ten pounds of sugar in a five-pound bag. She's getting there. [3:17] Sandy is The Riskfluencer on TikTok. [3:25] Angel has a business, Beauty and Beast in Business. [3:28] Together, Sandy and Angel make Riskfetti. [3:41] Angel started in the mailroom of SRS 20 years ago, moved through Claims, Operations Management, and Global Risk Management, and is now a VP at Arrowhead Evaluation, which does independent medical and risk consulting. [4:11] Angel's variety of experiences lets her see everything and gives her knowledge of risk management and the ability to manage a program well. [4:31] Right out of college, Sandy joined California's workers' compensation state fund as an adjuster. She loved it and started to learn other lines. She now works for California Schools JPA, a public risk pool supporting K-12 and community colleges. [4:54] Sandy leads the California Schools JPA claims program for property liability and workers' compensation. She loves it. [5:03] Sandy and Angel connected through LinkedIn. [5:25] Sandy and Angel presented a RISKWORLD session on developing the defense for psychological claims. Sandy says we're seeing the change in legislation for allowing mental-mental claims and not just physical-mental claims. [5:35] Dr. Ron Heredia was also on the panel. He spoke on how to crack defenses and properly investigate. There are red flags and also very truthful claims. As professionals, check your unconscious bias. Think about fact-finding without a specific agenda. [6:12] Justin points out that May is Mental Health Awareness Month in the U.S. Sandy partners wth Kind Souls Foundation, a non-profit that provides a warm, emotional support line for anybody with a work-displacing event. Sandy notes the struggles of the Sandwich Generation. [6:56] Angel says we see people are being a lot more open about mental health and self-care, but there's still a stigma to it. It's important to recognize that, not just in May, but throughout the year. [7:15] Justin mentions a guest from a couple of weeks ago who served in the Canadian military. He was very open about his Post-Traumatic Stress Disorder. They had a wonderful conversation about it. Justin doesn't want to bring it up if somebody doesn't want to talk about it. [7:40] Sandy says, when you have the conversations more often, and they're more open, people feel more comfortable bringing it up. [7:50] Sandy and Angel's session was "Between Truth and Trauma: Investigating the Invisible." Angel says a lot of people told them they were very happy with the session. They see increases in legislation that allow for more mental-mental claims, and it's a challenge to keep up. [8:11] Angel says having Dr. Ron Heredia with them gave a view of what it looks like from the employer's side. Are you investigating those claims, recognizing the importance of very clear documentation? If it's not in writing, it didn't happen. Have a doctor help with questions to ask. [8:43] Riskfetti: Risk Management for the Rest of Us is coming out on May 18th. Sandy says she and Angel both started in claims, and they found that a lot of employers they spoke to didn't know risk management. They didn't understand their coverage or insurance, or how it works. [9:12] Sandy says a lot of the education in the industry today is very academic and is meant for the risk managers. Employers are not going to go get their CPCU or take webinars on coverage or understanding endorsements. They assign someone else to do it. It's split in the organization. [9:35] Sandy says nobody is speaking to that audience from a layperson's perspective in a way they'll be receptive to. Sandy said we wanted to make that information accessible, so we created a book that is fun, engaging, and more accessible for business owners. [9:49] Angel says they used case studies, fun stories of claims they had managed or others had managed. It's very engaging. People say they've read the book and laughed. It's for HR Managers, Safety Managers, and CFOs, who don't understand insurance but have responsibility. [10:41] Angel's advice for beginning risk professionals: Find a community of individuals who are willing to support you and talk about the hard things and cheer you on when you're not sure if insurance or claims is where you want to be. It's not an easy industry, but a wonderful industry. [11:00] Sandy's advice for the young generation is to make content about this industry. If you are working in this industry, make your TikToks and post on socials. We need to hear from that generation. It democratizes the flow of information. They already do it for their personal life. [11:18] Sandy says, talk about your experience. I want to know what it's like for somebody coming into the industry right now. I know what it was like 23 years ago; I want to know what it's like now. That's the best way to get that information out there. We want to know those opinions. [11:40] Justin says, I love what you're doing. You've got a lot of great energy! Angel, Sandy, thank you so much for joining me on RIMScast. You were wonderful guests! I hope to see you again next year. [12:04] A Quick Break! There are so many other wonderful RIMS events coming up in 2026. The 2026 Florida RIMS Educational Conference will be held from July 28th through August 1st at the lovely Ritz-Carlton in Naples, Florida. A link to the event is in this episode's show notes. [12:25] Register now for the Second Annual RIMS Texas Regional Conference, to be held from August 10th through 12th at the Grand Hyatt on the San Antonio River Walk. Advance rates are available through June 5th. [12:39] The 11th Annual Chicagoland Risk Forum will return to the Old Post Office on Thursday, September 24th, 2026, in Chicago. Visit ChicagolandRiskForum.org for more information. [12:53] The RIMS Western Regional Conference will be held from October 4th through the 7th in Seattle, Washington. Registration is open, and you can also submit a session. Visit RIMSWesternRegional.com and the link in this episode's show notes for more information. [13:10] Save the dates October 18th through the 21st. We will be in Quebec City to celebrate the 50th Live RIMS Canada Conference. Booth sales are already open. The call for educational sessions has been extended to May 18th. Early-bird registration will open in June. [13:29] Visit RIMSCanadaConference.ca for more information. Also, remember to check out RIMS.org/Canada for our spinoff show, RIMScast Canada, hosted by National Conference Committee Chair, Aaron Lukoni. [13:44] The RIMS ERM Conference 2026 will be held on November 18th and 19th in Columbus, Ohio. Details will follow. [13:52] Our final guest is Joel Appelbaum, Executive Vice President and Chief Content Officer at IRMI, the International Risk Management Institute! Joel is the host of IRMI's podcast, The Edge of Risk. He was formerly a Chief Risk Officer. [14:10] We are going to talk all about our shared interests and the importance of risk management education, and some of the trends that are emerging, some that are overhyped, and what he's seeing on the risk landscape. Let's get to it! [14:23] Interview! Joel Appelbaum, Welcome to RIMScast! [14:28] Joel Appelbaum is the Executive Vice President and Chief Content Officer for IRMI. Joel says he is used to asking the questions; he says it will be really cool to be asked the questions. [14:47] Joel is the host of The Edge of Risk. When they launched, six years ago, the idea was to come up with more relevant content, quickly, by talking to leaders. In the last year, it has grown by 60%. There's a need for insurance podcasts. It's still growing. [15:24] Justin notes that Elise Farnham was a recent guest. Elise teaches for RIMS. Justin says insurance podcasts share the same space, and there's some natural crossover. Justin and Joel sat together the day before at the main stage keynote. [15:53] Justin asks Joel about his having been an Enterprise Chief Risk Officer, when Enterprise Chief Risk Officers first came into vogue. He felt there were not a lot of resources for being a good ECRM, after coming from an underwriting background with CPCU and IRMI. [16:22] It was a challenging time. Joel cites Adam Grant's theme of low ego but honestly trying to help. Joel remembers bringing up to his boss that IT could be a risk, and being yelled at by his boss for about an hour for yellow-flagging IT. [16:53] Joel loves where Enterprise Risk Management has gone. It's necessary to identify risks in a positive way and deal with them proactively. [17:06] Joel says when it started, it was a rough job. Asking people what keeps them up at night, and sharing that with the board regularly, people weren't ready for it. It's a necessary and important job, but Joel found it to be one of the most challenging, alone on an island. [17:30] Joel thinks everyone who's been an Enterprise Chief Risk Officer or Risk Officer will tell you they do it with very few resources. Joel is glad to have an organization like RIMS to help. [17:50] Joel says he was in a lot of positions that IRMI serves. He was a Product Officer, an Enterprise Chief Risk Officer, a Chief Underwriting Officer, and a Chief Actuary. He did a lot of great things with a lot of great people. None of that prepared him to be a Chief Content Officer. [18:17] Being a Chief Content Officer is about writing and deep research. Joel works with people who research all day. [18:29] Joel learned that there's a disconnect between deep research and understanding coverage and analysis well, and practical insights and thought leadership for how it works in the real world. Parsing it and putting it together, and communicating it is the challenge. [18:53] Joel says it was a bit bumpy coming in and changing the way that IRMI approached things. Joel speaks of his joy of working for Jack Gibson at IRMI. [19:15] Joel says trying to put all the research into writing, keeping it up to date, making it useful, and changing it from just research to practical insights was challenging. It's been a great challenge, and he loves it. [19:29] Joel says he loves being at IRMI and working with people in the industry every day, trying to understand what they need. [20:16] Joel says he struggled with translating research into print, CE courses, and conferences. That takes time, and they need to be updated with the times, as well. A podcast can be simple. Yesterday, Justin and Joel came up with six or seven relevant questions and were ready to go. [20:48] Joel says podcasts fill the gap for the on-demand, necessary knowledge somebody might be seeking on the go. Joel's 30-something children listen to podcasts in the car or while they're exercising. You don't have to sit. Joel likes to do 20- or 30-minute Edge of Risk podcasts. [21:35] Joel says you can cover a very specific, timely topic. It doesn't take the effort of doing a research project or writing a book. Getting it to print takes time. If something changes in war, terrorism, or cyber, you can have a new podcast out in a day. [21:54] Justin says he finds it very gratifying when a guest's words on RIMScast are cited in a white paper. Seeing a reference to something he has done is very gratifying. Joel agrees. [22:10] Joel feels like it's such an honor to meet with thought leaders in the industry, sit down with them, and ask them questions. Joel says he gets great knowledge, meeting them, and learning a little bit about them personally. [22:43] Joel says it's gratifying when young professionals come up to him saying they know him from the podcast. Justin mentions people hearing him talking in the halls at RISKWORLD or RIMS events and recognizing him as the RIMScast guy or the webinar host guy. [23:26] Joel says AI has been a little overhyped. We all need to understand how to use it, but it isn't going to provide all the answers. A guest on his podcast told him at RISKWORLD they're going all in on AI for learning. [23:55] Joel says he gets that AI can be a quick fit for the answer you need. It's the right tool for the right time, but all risk managers know you have to have a lot of tools in your tool kit. AI doesn't replace foundational knowledge. [24:16] Joel's MBA helped him understand the other disciplines in the organization, to know when he was getting good information or bad information, and how to talk the language. [24:35] Joel believes that RIMS certifications and IRMI certifications help risk managers and insurance professionals understand the foundational knowledge. Then they know if they're getting a good answer from the AI. [24:50] Joel says that AI is trained on the internet. The internet has some flaws. Joel predicts AI will hit a learning curve. You're not getting the latest and greatest insights from RIMS or IRMI just writing a white paper on a new topic. Are you getting your AI from a reliable data source? [25:25] Joel advocates for using AI on IRMI material. They have an AI agent in beta now. IRMI has ReferenceConnect for its customers. AI is a good tool, but it's overhyped as a solution for everything. It's not going to solve all the problems. [26:00] It's a great tool if you're using it to gather data. Joel went to a great session at RISKWORLD with LineSlip about bringing all your different brokers' information together so you can get real insights. AI is a great tool to be used at the right place, at the right time. [26:23] You can't have it write all your letters because it doesn't sound like you. [26:37] Justin says an issue that's top of mind for him is PFAS, forever chemicals, because we need water to live. The second our water supply is bad, we've got much bigger problems. [26:52] Joel says Marsh did a presentation at an IRMI conference talking about how widespread the PFAS problem is. It should be on everybody's risk radar. Joel has put more filters in all of his houses. [27:21] Justin says Third-Party Litigation Funding is an emerging risk for RIMS. Joel has also done several podcasts on that. Liberty Mutual likes to call it Legal System Abuse. They had a great podcast on it with The Edge of Risk. [28:04] Joel says the concerning aspects are inflated awards and nuclear verdicts. ISO has introduced a new endorsement on disclosing third-party litigation funding. We've always needed tort reform. Joel thought that as an Enterprise Risk Manager, 20 years ago. [28:39] Joel says if you look at how all the other countries do it, the United States has a problem. It's really important to solve it. Insurance is a fundamental backstop and assistance to business. If the problem continues, insurers may start declining. How do you find solutions? [29:10] Joel thinks one of the solutions is to determine the appropriate amount of an award. Does $200 million make up for something where $2 million would suffice? [29:33] Justin says that he and Joel met up at the keynote with Adam Grant. They both enjoyed the keynote. Adam Grant spoke of unpleasant truths we may not want to hear. There's a difference between being loyal and being honest. [30:26] Joel doesn't have a problem delivering the unpleasant truths, but it has not always been great for his career. Joel says that in a lot of big corporate organizations, people want their allies with them. A new Chief Officer comes in and brings loyal friends with him. [30:54] Four or five years of being coddled later, the officer is gone. Joel worked for CNA for four different CEOs. Joel learned that integrity matters. He says if you communicate out of frustration or anger, it comes across wrong. [31:35] Joel says what he loved about Adam Grant's message is that people need to deliver the truth in a way that is kind and fair, and not fake. The people who tell you what you want to hear and that you're the greatest ever are the people you need to "get rid of." [32:08] Joel tells people that the knife gets sharper against the steel. Joel wants somebody who's sharpening the skill. He has to work harder for it. That's who he likes to surround himself with. Joel has his "board of governors" he goes to for help as a sounding board. [32:58] Leaders who surround themselves with yes-people are not going to last long. Justin asks about the compliment sandwich. Joel likes it if it doesn't come off as fake. Ask AI what's a fair way to deliver this, a compassionate way to give feedback. AI can give unbiased feedback. [33:45] Justin shares an experience where he successfully used AI to shorten and change the tone of an angry email message before he sent it. He was very pleased with the result, and the response was "OK." Joel admits he has delivered a lot of career-shortening emails. [34:44] AI should be thought of as a sounding board. Justin thinks the students coming into the profession probably already do so. Joel says certain types he has worked with don't handle negative feedback well from their peers. AI might be the best way for them to respond. [35:25] Joel has been to about 10 RISKWORLDs. He says the vibe this year is awesome. He feels there's a lot more opportunity for small connections. He loves the smaller talks. The conversation pods are great. There's always lots to learn, interesting people, and friends. [36:07] I love what you do at IRMI. Thank you for joining our show, RIMScast! I think very highly of your show. We've had a lot of the same guests. You're wonderful, and I appreciate all of your support! [36:35] Thanks again to all of our guests here on this special episode of RIMScast, produced live on-site at RISKWORLD 2026. We look forward to seeing you all in New Orleans next year for RISKWORLD 2027! [36:47] Be sure to check out last week's episode of RIMScast, featuring Risk Manager of the Year, Jeff Bray of Prologis. [36:53] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [37:22] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [37:40] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [37:58] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [38:14] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [38:28] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [38:40] Practice good risk management, stay safe, and thank you again for your continued support!   Links: RISKWORLD Playlists:

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews the RIMS 2026 Risk Manager of the Year, Jeff Bray, about his award and his career at AMB, which merged with Prologis early in his career. Justin and Jeff discuss how risk management earns a strategic seat at the table, how Jeff revived the ERM Program at Prologis, tying it to the business model, and how cross-functional risk management works at Prologis today. Jeff speaks of resilience in the face of polycrisis and climate risk, and working on what he has control over while being aware of the rest. Jeff shares his excitement for developing the next generation of risk professionals and about the amazing opportunity the risk profession holds for them today. Listen for insight on ERM, resilience, and building relationships.   Key Takeaways: [:01] About RIMS and RIMScast. [:14] We hope you are listening to this episode of RIMScast while at RISKWORLD 2026, and we are gently reminding you to download the RIMS Events App to navigate the show successfully! [:29] About this episode of RIMScast. This is our annual Risk Manager of the Year episode. We are delighted to be joined by this year's honoree, Jeff Bray of Prologis. If you are listening to this on its release day of May 4th, you might see him onstage at RISKWORLD. But first… [:59] RIMS Virtual Workshops. The next RIMS-CRMP-FED Exam Prep Course will be on May 13th and 14th. The popular CBCP and RIMS-CRMP Exam Prep Bootcamp will be held from May 18th through the 21st. The next RIMS-CRMP Exam Prep Course will be held on June 9th and 10th. [1:19] Links to registration are in this episode's notes. [1:22] Webinars. On May 14th, Origami Risk will return with a new session, "Future-Proofing Your Risk Program: Keeping Pace with Scale, Complexity, and Visibility." [1:34] On May 21st, GRC returns to present "Is Your Fire Protection Strategy Outdated? Emerging Risks Are Changing the Rules." [1:43] On May 28th, Zurich returns with "From Underwriting To Risk Management: What To Expect From The Growing Demand For Data Center Construction." Register for webinars at RIMS.org/Webinars or through the links in this episode's show notes. [1:58] Folks, RIMS is back on YouTube. Our handle is @RIMSOfficialChannel. We've got plenty of videos there, including RIMScast, RIMScast Canada video podcasts, and other informative and entertaining content from RIMS. Subscribe to the channel today! [2:16] RISKWORLD 2026 is underway in Philadelphia, Pennsylvania! If you are here or on your way, be sure to download the RIMS Events App. It is free and publicly available. This will help you set your agenda and provide ample navigation through the Philadelphia Convention Center. [2:36] RIMS has also released its RISKWORLD Playlist, available through Apple Music and Spotify. Whether you want to get in the zone before RISKWORLD or relive the energy after it, these official RISKWORLD Playlists are available to keep the energy going. [2:53] Links are in this episode's show notes. [2:57] On with the Show! This is our special Risk Manager of the Year episode of RIMScast! This year's honoree is Jeff Bray. [3:08] Jeff is the Senior Vice President and Head of Global Risk Management at Prologis, a global leader in logistics real estate, with 1.3 billion square feet across 20 countries on four continents, and more than 6,500 customers focused on moving goods around the globe. [3:24] That is a lot of responsibility for one person, but don't worry, he's got a mighty team who shoulder it with him. [3:31] We're going to learn all about his work, the leaps and bounds he's made over the last 20 years, his involvement with the Spencer Educational Foundation, and what it takes to succeed in an increasingly uncertain world. We're going to have a lot of fun! Let's get to it! [3:46] Interview! RIMS 2026 Risk Manager of the Year, Jeff Bray, welcome to RIMScast! [4:07] Justin and Jeff met recently for his profile in RIMS Risk Management Magazine. [4:14] This episode is released on Day 1 of RISKWORLD. When people are listening to this, they might be seeing Jeff onstage accepting his award. Jeff says, first and foremost, he is looking forward to RISKWORLD; the award is a nice cherry on top. [4:37] Jeff is 20 years into his career, and he has only missed a few RISKWORLDs. [4:45] Jeff joined AMB Property Corporation in 2005, not knowing anything about risk management and knowing only environmental insurance, a few weeks before Hurricane Katrina. It was trial by fire. Then, Hurricane Rita and Hurricane Wilma hit. It was a transformational year. [5:34] There were two years in a row of serious hurricanes affecting the property insurance market. The challenges AMB had experienced transformed the way the insurance and risk management program has been run ever since. [6:02] AMB merged with Prologis a few years later, following a great financial crisis that occurred in June 2011. [6:32] Jeff says Prologis is an owner of logistics real estate. They don't operate any of the buildings. Jeff's purview is the 1.3 billion square feet of real estate in 20 countries, with around 60,000 assets. [6:47] Prologis has a couple of billion dollars a year of development activity. They have a renewable energy business and a digital infrastructure. [7:32] Jeff says it's critical to see properties first-hand. Warehouses are different in different countries, and seeing them helps solve problems when they arrive. Early on, he attended a captive owners conference in Bermuda, and meeting many peers accelerated his learning. [9:03] Through serving the business, Jeff built trust with senior leaders and the board. Jeff started by figuring out what people wanted or needed and helped them achieve it. He built strong relationships with every group; he's in lockstep with legal, finance, and business teams. [10:33] Jeff's risk team has seven members. He also has two members of the corporate security team. He has worked hard to grow the team as needed. He sees an opportunity with technology to scale the team's capabilities to focus on critical tasks. He's grateful for the team's efforts. [11:49] Risk management is centralized at Prologis. They operate as a consistent global program. Jeff is in San Francisco, with team members in the Bay Area, Denver, and one in Dallas. [12:45] Jeff says he takes advantage of every crisis and pays close attention to every near-miss. It's a reminder that this is why what we do is important. Sometimes it's all hands on deck. What can we do differently next time? [13:35] One big near-miss was a fire that arose from customer operations in a building, which didn't amount to much because the sprinklers operated properly. Jeff participates in Prologis's global safety board. They pay close attention to anything like a contractor injury. [14:06] June is National Safety Month. The Head of Safety of Prologis's Development Team plans Safety Month activities. Every project and team member will be involved. It sends a good message. They make it very clear to every contractor they hire that safety is paramount. [14:49] Justin says the leader of the ASSP will soon be a guest on RIMScast. Safety should be observed every month. Jeff says in the past, safety was something they focused more on when something happened, but now it's ingrained in the way they operate. It's not treated separately. [15:44] Jeff reestablished Prologis's ERM program. His ERM Committee is a sounding board with seven or eight global leads. The members are the Head of Internal Audit, the Head of Info Security, and others, who work closely across the risk register to ask, "What are we missing?" [17:14] The challenge in reactivating the ERM committee was getting the relevance right. For the first meeting or so, they brainstormed. Now it's operating at the right frequency with the right dynamic input. It will continue to evolve in every meeting. [17:55] They meet annually with the Audit Committee, and some years they meet with the Board of Directors. It evolves from the day-to-day Risk Register, working with the business teams. The Audit Committee and the Board are very invested in what the ERM Committee does. [18:34] ERM at Prologis is tied to what's relevant to the CFO, the Chief Legal Officer, and other stakeholders. With the CFO, it's tied to earnings per share and net operating income impact. Jeff is always looking at what the business is looking to accomplish and how ERM can support it. [19:17] A Quick Break! The 2026 Florida RIMS Educational Conference will be held from July 28th through August 1st at the lovely Ritz-Carlton in Naples, Florida. A link to the event is in this episode's show notes. [19:40] Register now for the Second Annual RIMS Texas Regional Conference, to be held from August 10th through 12th at the Grand Hyatt on the San Antonio River Walk. Advance rates are available through June 5th. [19:55] The 11th Annual Chicagoland Risk Forum will return to the Old Post Office on Thursday, September 24th, 2026, in Chicago. Visit ChicagolandRiskForum.org for more information. [20:08] The RIMS Western Regional Conference will be held from October 4th through the 7th in Seattle, Washington. Registration is open, and you can also submit a session. Visit RIMSWesternRegional.com and the link in this episode's show notes for more information. [20:26] Save the dates October 18th through the 21st. That is when the 50th Annual RIMS Canada Conference will be held in Quebec City. Booth sales are already open. The call for educational sessions is open through May 8th. Early-bird registration will open in June. [20:44] Visit RIMSCanadaConference.ca for more information. Also, remember to check out RIMS.org/Canada for our spinoff show, RIMScast Canada, hosted by National Conference Committee Chair, Aaron Lukoni. [20:59] Check RIMS.org for an announcement about the RIMS ERM Conference 2026. It will be up soon! [21:07] Let's Return to Our Interview with RIMS 2026 Risk Manager of the Year, Jeff Bray! [21:24] Justin asks what Jeff loves about RISKWORLD. Jeff loves the people, the interactions in the hallways, even when racing from session to session, and meeting to meeting. There's no better place to meet people and build meaningful relationships over the years. [21:45] Jeff says there's no better place to get apprised of what's coming up in the risk industry and reconnect with our most important relationships. [22:17] Jeff says RISKWORLD is a connection point where a group of risk professionals from around the country can get together. [22:31] Jeff's team members, the Head of Risk and the Head of Claims, have attended RISKWORLD for the last few years. [23:07] Justin asks about cross-functional risk management. Jeff says that he can't imagine a problem crossing their desk that Risk Management can solve solely by themselves, figure out, and move on. Generally, they will engage Legal, HR, and the Business Teams. [23:28] Jeff says that's hugely important to be able to solve problems effectively, and in a way that enables the business. [23:55] Jeff thinks the perspective on risk has changed over time. The needs have changed over time. At the beginning of his time at AMB and Prologis, there was a focus on insurance because they were expanding to new countries and standing up a global program. [24:17] Within 90 days, Hurricanes Katrina, Rita, and Wilma hit, and Jeff was learning about disaster recovery and response. He saw the teams in action and how it can be a competitive advantage if they can get their properties up and running quicker than someone else. [24:37] That's absolutely a competitive advantage to Prologis, and that's been in their DNA ever since. [24:53] Justin asks about Jeff's dashboard. It's a Claims dashboard, created by the Claims team, so Jeff can look at the Claims activity every day. [25:16] Jeff says Prologis retains a bunch of risk itself. It's Prologis's money. It concerns not only Jeff, but also the Finance Team and others. None of them likes surprises. Jeff manages it like a business, managing actual claims against the forecast. [25:53] Jeff says it's been phenomenal. He's asking for more dashboards! [26:08] Jeff discusses the impacts of technological innovation on his role. One of the biggest pieces was onboarding Archipelago, a tool to intake Statement of Value information and other property characteristics and deliver it to an insurance company in a reliable and verifiable way. [26:33] Jeff says during that period, they went through $40 to $50 billion of acquisitions, so Archipelago was a game-changer in a way that insurance companies couldn't believe. [26:48] Prologis would bring on a portfolio in September and was ready for its December renewals with the full Schedule of Values. Jeff says it was about, "What questions am I asking myself, and how do we solve for that?" [27:03] Jeff was looking beyond the Cap Modeling results to what other information he could get out of the data, from the newness of the assets, different specifications, and different protections in place, and quantifying that in a way that was meaningful for the insurers. [27:25] When Prologis onboarded Archipelago, there weren't any other systems available to do what was needed. They were developing something that hadn't been in place yet. Prologis was part of the development team. [27:43] Jeff says the Claims dashboard is driven by Origami, which has been an important partner of Prologis. [27:55] Prologis has always been focused on the combination of good data and leveraging technologies to interpret that data. That's been very important to Prologis. [28:15] Another Quick Break! The Spencer Educational Foundation's Risk Manager on Campus application period is now open, and it will close on June 30th. Grant awardees, colleges, and universities are typically notified in September. [28:42] The Course Development Grant application deadline for Interval Number 2 will be on June 15th, 2026. Award notifications will be sent out in late July. [28:57] General Grant applications will open on May 1st, 2026, and the application deadline is July 30th. Internship Grant applications open on August 15th and close on October 15th. [20:08] Links to each of these grants are in this episode's show notes. Visit SpencerEd.org for more information. [29:17] Let's Conclude Our Interview with RIMS 2026 Risk Manager of the Year, Jeff Bray! [29:43] Jeff says the younger risk professionals are absolutely more well-versed in technology. The challenge is not to let technology become more important than understanding the basics of the business. [30:00] Jeff says you still need to understand what that policy says and what the submission process looks like, so you can get the right outcomes out of the technology. Most of the folks Jeff works with are younger than he is. [30:21] Jeff says what they're doing with AI, dashboards, and other insights is super impressive. They balance that with learning the fundamentals. [30:47] In a new risk professional, Jeff looks first for curiosity and questions. When Jeff hit stagnant parts of his career, he had stopped asking questions, so today, he asks a lot of questions. Curiosity is key to investigating what's happening in the company to solve problems. [31:18] Jeff says connecting the dots is something he still works on today. We live in a complex world. There's generally not one threat or risk that operates in a silo. Risks are connected. Someone who can understand how different risks might be interconnected will be critical. [31:43] Jeff says that being hungry, learning, and striving to do more than the person who started next to you is more important than ever. [32:06] Jeff says polycrisis is an interesting term, and he fully believes in it. He spends a fair amount of time thinking about what he has control over and what he doesn't have control over. Jeff says Prologis doesn't let the polycrisis drive its strategy on a day-to-day basis. [32:45] Jeff says awareness is key, and knowing how you can respond as an organization. [33:02] On mitigation and navigation, Jeff says, it's like being on defense versus offense. Risk mitigation works if it's a very simple solution. Putting a floodwall in a building to prevent flooding is a great mitigation.  [33:15] Most risks are not that simple, and they require navigation. They require keeping options open and multiple solutions. Navigation lends itself to how risks evolve and how we respond to those risks. [33:40] Jeff says Prologis is an owner of 1.3 billion square feet of real estate, with two to three percent of the world's GDP flowing through its buildings. Supply chain resilience is key. Prologis focuses on climate risk, but Jeff wants to look at it from more of a resilience perspective. [34:04] Jeff's perspective is about what Prologis should be worrying about, and how that affects how they build a building and how they operate an asset. Climate risk is front-of-mind to this day for many of Prologis's investors. [34:17] Investors want to know what Porlogis is doing about things and how they are looking at exposures. So Prologis has always tried to be on the front end of that discussion with investors. The decisions Prologis makes just need to make good business sense. [34:41] As long as Prologis can communicate, this is a concern, and this is how it translates into a business impact or impacts performance. That remains key, and we are in an environment that is evolving in frequency and severity. It's something Prologis pays close attention to. [35:16] Solar panels are part of Prologis's sustainability goals. Thicker rooftops are needed. Solar panels affect how air conditioning is used and the temperature levels within a building. It affects how Prologis might construct the building to have a better working environment. [35:51] Jeff says it all ties together, which comes back to a more resilient and better-performing portfolio. [36:00] Justin asks about earthquake resilience for new construction. Prologis has a lot of property on the California coast and has been focused on earthquake risk for the life of the company, doing voluntary retro-fittings and seismic upgrades. [36:33] That's not to get reduced insurance premiums but to take steps to reduce interruptions that may occur for Prologis's customers' activities when an earthquake does arise. It's about taking Prologis's objectives and aligning them with the business, not to save premiums. [37:16] Jeff is very excited by the level of abilities he sees in college students. He was recently at Old Dominion for Risk Manager on Campus. This industry has an amazing amount of opportunity. Risk is at the crossroads of finance, operations, legal issues, and HR. [38:27] Jeff's words to students and aspiring risk professionals: "There's an incredible amount of opportunity. What risk strategy means today is very different than what it meant 15 years ago. It's a hidden gem of an industry, still today." [38:44] Justin congratulates Jeff on being named RIMS Risk Manager of the Year 2026. Nobody accomplishes anything by themselves. Is there anyone you want to thank? Jeff says thanking a whole host of folks might take its own podcast. [38:59] Jeff thanks his team across Risk, Resilience, and Claims, and the deep bench of external risk advisors, from broker placement to consulting, technology partnerships, and the insurers. He couldn't do this without all of those team members. He's very grateful for it all. [39:49] Justin says, I look forward to meeting you and seeing you up onstage and cheering you on. I hope we can continue to stay in touch because you've got so much knowledge to share with the global risk community, here through RIMScast. Thank you so much for your time! [40:16] Special thanks again to Jeff Bray, the 2026 RIMS Risk Leader of the Year. We are delighted for him and congratulate him once again. Be sure to check out last week's episode, featuring RIMS Rising Risk Professional, Tyler Vaughan. [40:32] In May, we intend to have Honor Roll Awardee, Emily Buckley, back on RIMScast. Check RIMS Risk Management Magazine for the Awards Digital Edition, which also features profiles on the Chapters of the Year and other special awards. More winners will be on RIMScast in 2026. [40:55] I hope everyone who's listening in Philadelphia at RISKWORLD is having a blast! Next week's episode will feature interviews recorded live while in Philadelphia. Let's relive the magic! [41:08] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [41:37] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [41:55] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [42:13] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [42:29] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [42:43] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [42:55] Practice good risk management, stay safe, and thank you again for your continued support!   Links: RISKWORLD Playlists:

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews RIMS 2026 Rising Risk Professional, Tyler Vaughan. Tyler explains the pizza-and-bonus-points incentive that got him to attend the risk management and insurance informational session in college, which launched his risk management career. Tyler shares what it was like beginning in the industry as COVID was shutting down offices. He encourages students not to seek a remote position, but a hybrid or office position, at least for the first couple of years of their careers, to grow knowledge and build a network. Tyler shares his feelings about winning the RIMS 2026 Rising Risk Professional Award and his hopes for the future of the risk industry. Listen for insight on building a risk management career, mentoring, and networking.   Key Takeaways: [:01] About RIMS and RIMScast. [:14] Public registration is open for RISKWORLD 2026, which will be held from May 3rd through 6th in Philadelphia. Visit RIMS.org/RISKWORLD to register. [:27] About this episode of RIMScast. Our guest today is the RIMS 2026 Rising Risk Professional, Tyler Vaughan. I'm looking forward to discussing with him about how he is setting a high bar for the next generation of risk professionals. But first… [:58] RIMS Virtual Workshops. The next RIMS-CRMP-FED Exam Prep Course will be on May 13th and 14th. The popular CBCP and RIMS-CRMP Exam Prep Bootcamp will be held from May 18th through the 21st. The next RIMS-CRMP Exam Prep Course will be held on June 9th and 10th. [1:18] Links to registration are in this episode's notes. [1:21] Webinars. On May 14th, Origami Risk will return with a new session, "Future-Proofing Your Risk Program: Keeping Pace with Scale, Complexity, and Visibility." [1:32] On May 28th, Zurich returns with "From Underwriting To Risk Management: What To Expect From The Growing Demand For Data Center Construction." Register for webinars at RIMS.org/Webinars or through the links in this episode's show notes. [1:47] Folks, RIMS is back on YouTube. Our handle is @RIMSOfficialChannel. We've got plenty of videos there, including RIMScast, RIMScast Canada video podcasts, and other informative and entertaining content from RIMS. Subscribe to the channel today! [2:05] This is a last call for registration for RISKWORLD 2026, from May 3rd through the 6th in Philadelphia! Our opening keynote is thought leader Adam Grant. Our closing keynote is NFL Hall-of-Famer and Emmy-award-winning broadcaster, Michael Strahan. [2:22] Visit RIMS.org/RISKWORLD to register. Connect, Cultivate, and Collaborate with 10,000 of your risk management peers. [2:32] RIMS has also released its RISKWORLD Playlist, available through Apple Music and Spotify. Whether you want to get in the zone before RISKWORLD or relive the energy after it, these official RISKWORLD Playlists are available to keep the energy going. [2:48] Links are in this episode's show notes. [2:52] On with the Show! Our guest today is the Global Risk Manager for Cook Group in Indiana. He is the RIMS Rising Risk Professional for 2026. We will be seeing him onstage receiving his award at RISKWORLD. It's Tyler Vaughan.  [3:11] Tyler has already made an impact on the risk profession and RIMS. We're going to learn about what it took to lead the Northeast Ohio Chapter to greatness, mentors who have lifted him, and how his RIMS participation has made him a more confident risk leader. Let's get to it! [3:31] Interview! 2026 RIMS Rising Risk Professional Tyler Vaughan, welcome to RIMScast! [3:48] Tyler says he appreciates being named the RIMS 2026 Rising Risk Professional. It's humbling and a bit surreal. [3:64] Tyer looks back to when he joined the industry in 2018 as an intern. He joined the Northeast Ohio RIMS Chapter. He didn't think risk management was a profession where you expect public recognition; most of it happens behind the scenes. [4:12] Tyler says in risk management, success often looks like nothing bad happened. Within different corporations, you're protecting against bad things happening. To have RIMS recognize Tyler as the RIMS 2026 Rising Risk Professional means a lot to him. He's very thankful for it. [4:37] Justin says there are several professions where the idea is that no news is good news. If you don't get any feedback, that means you're doing everything fine. Justin says an award like this, and all the RIMS awards, are nice and well-deserved. [5:19] Tyler tells how he became involved in risk management. He was studying corporate financial management at the University of Akron College of Business. The professor of a challenging course held an informational session on risk management and insurance. [5:58] Tyler wasn't interested until the professor announced pizza and bonus points. Tyler couldn't turn that down. The professor, Dr. Jill Bisco, comes from the industry. She had been on the carrier side for many years. She was one of Tyler's first mentors. He still talks to her. [6:17] At that informational session, Tyler learned of how much opportunity the risk management and insurance industry has. He signed up for more information that day. [6:26] Dr. Bisco talked about Gamma Iota Sigma, the collegiate actuarial science risk management business fraternity. Tyler signed up to be an officer. [6:39] Tyler went through the chartering ceremony the next semester, and then the University of Akron officially adopted a risk management insurance program, and Tyler was one of the first students to sign up for that path. [6:50] Pizza and bonus points are still relevant to college students. Tyler says, take advantage of those opportunities. You never know what might come from it. Tyler later organized sessions with food. He used Chick-fil-A when pizza didn't bring a good crowd. [7:24] The Risk Management and Insurance Program at the University of Akron had an event called Risky Business, where they brought in different industry professionals. [7:33] One of those industry professionals was Kristen Peed. Tyler was looking for an internship. Kristen was looking for her umbrella after the event, and Tyler took it to her and asked her name. Tyler says pizza, bonus points, and an umbrella got him where he is today. [8:08] Kristen had just come off the board of the Northeast Ohio Chapter. Justin says Kristen was on the RIMS board for years and is the RIMS Immediate Past President. [8:36] Kristen taught Tyler that risk management is about people. She balances technical expertise with emotional intelligence. Tyler learned from her that the best professionals are the ones who can translate complexity into clarity and build trust across the organization. [8:56] Tyler says, across the industry, it's all about relationships. Kristen taught him that early on. Kristen has had many interns, and they share a community, and she connects with each of them, so they have a network within a network. [9:13] Kristen taught Tyler that we're only as successful as those that we bring up in the industry as well. It's full-circle for Tyler, now being seven years out of college, and giving back to whom he gives now. Any time someone reaches out to Kristen, Kristen loops Tyler in. They talk weekly. [9:44] Throughout the steps Tyler has taken in his career, Kristen has been there. It means something to find that mentor with whom you really connect, whether it be through RIMS Mentor Match or local university mentors. [9:59] You may go through some that aren't an exact fit, and that's OK. Mentorship can't be forced. Look for that person that you want to learn from, build from, and find success from. [10:25] Tyler says he is far more comfortable in public speaking now because of his experiences with Kristen and his experiences in risk management than when he joined the profession. Tyler avoided taking a public speaking class that was offered in high school. He was not extroverted. [10:56] Tyler was somewhat shy going into college. In going to the risk management and insurance pizza and bonus points session, he was nervous to meet people. But it was the push to get out of his comfort zone. [11:14] Dr. Jill Bisco, Kristen Peed, and other mentors taught Tyler that pushing yourself outside of your comfort zone is where you grow as a professional and personally. Tyler has made not only industry connections but also some of his best friends by putting himself out there. [11:38] Public speaking still makes Tyler a little nervous. He says it's cool to look back and see how much he has grown as a professional by putting himself out there. [12:24] Tyler went to the University of Akron and then started on the carrier/underwriting side as an underwriter. He went through a graduate development program at Westfield Insurance, close to home. [12:43] Tyler learned small business underwriting at Westfield and moved to Zurich for middle market underwriting. From there, a mentor of his from Akron University, Kirk Gross of Safelite, came to Tyler with an entry-level opportunity as a Business Continuity Analyst. [13:14] From there, Tyler has grown to where he is today. After Safelite, Tyler was with Avery Dennison as an Insurance Risk Analyst. Now he is with Cook Group, which owns Cook Medical, in Indianapolis. [13:31] Tyler's focus has been depth and versatility. He wants to continue to strengthen his technical foundation. He's gaining exposure across many areas, being a risk manager at a large company in the medical space. [13:47] This exposure includes operational risk, governance, and resilience. It's about emerging risks and how much they've changed recently. In the long term, Tyler hopes to play a role in shaping how organizations integrate risk into strategic-level decision-making. [14:02] Tyler would love to lead a team, continue to mentor the younger professionals, and continue doing what he can for the profession, whether it's leadership or workforce development, and change what the future of this industry looks like. [14:23] Tyler has been sitting on the RIMS Rising Risk Professional Advisory Group for five years. He notes that it has changed a lot. It's an ever-evolving landscape that Tyler wants to contribute to, long-term. [14:43] Tyler says risk management and insurance has been a conservative-minded industry. He would like to see it having an inclusive mindset, moving forward, working in different types of teams, and taking on different types of risks. [14:55] Tyler says risk management is not just buying insurance, it's protecting against the unknown geopolitical environment, the macroeconomic environment, and cyber. When Tyler joined this industry seven years ago, it was totally different. It takes a proactive mindset. [16:22] A Quick Break! The 2026 Florida RIMS Educational Conference will be held from July 28th through August 1st at the lovely Ritz-Carlton in Naples, Florida. A link to the event is in this episode's show notes. [15:45] The 11th Annual Chicagoland Risk Forum will return to the Old Post Office on Thursday, September 24th, 2026, in Chicago. Visit ChicagolandRiskForum.org for more information. [15:59] The RIMS Western Regional Conference will be held from October 4th through the 7th in Seattle, Washington. Registration is open, and you can also submit a session. Visit RIMSWesternRegional.com and the link in this episode's show notes for more information. [16:16] Save the dates October 18th through the 21st. That is when the 50th Annual RIMS Canada Conference will be held in Quebec City. Booth sales are already open. The call for educational session proposals is open through May 8th. Early-bird registration will open in June. [16:35] Visit RIMSCanadaConference.ca for more information. Also, remember to check out RIMS.org/Canada for our spinoff show, RIMScast Canada, hosted by National Conference Committee Chair, Aaron Lukoni. [16:51] Let's Return to Our Interview with RIMS 2026 Rising Risk Professional Tyler Vaughan! [17:21] Tyler mentions some unknowns regarding the Middle East: supply chain risk, physical personnel risk, and cyber. Cyber was a new risk when Tyler joined the industry.  [17:41] Tyler did a course in college on the TJ Maxx data breach of the late 2000s. He thought that every company is protected against this now; we aren't going to see a data breach again. Everyone can see that's not the case. The unknowns of cyber keep Tyler interested. [18:40] Unknowns can slow things down. Geopolitical conflict potentially affects every business unit within the corporation: HR, Marketing, the supply chain, and procurement. For your company's success, you protect against disruption with insurance and strategic conversations. [19:24] Tyler entered the risk profession just as COVID was hitting. He says he joined Westfield and had training in a classroom before getting a desk. Then they were told that they were going to work from home for a couple of weeks. He never went back to the office at Westfield. [20:43] Tyler says working from home took self-motivation. In the first couple of months. Tyler didn't have the collaboration of meeting with underwriters, management, and leadership at the company that he needed to learn the profession. [21:16] Thinking back to his college time, Tyler says that for students, it must have been very different to excel in a remote environment. [21:56] Students often ask Tyler if he knows of any fully remote opportunities. Tyler was fully remote at Safelite. He needed personal interactions. He suggests a hybrid approach. In the early stages of a career, for learning, be in the office for a couple of years before going fully remote. [23:27] A hybrid approach is Tyler's favorite. Be strategic about the times when everyone is in the office versus remote. That's how Tyler looks at the future environment. [23:57] Another Quick Break! The Spencer Educational Foundation's Risk Manager on Campus application period is now open, and it will close on June 30th. Grant awardees, colleges, and universities are typically notified in September. [24:23] The Course Development Grant application deadline for Interval Number 2 will be on June 15th, 2026. Award notifications will be sent out in late July. [24:38] General Grant applications will open on May 1st, 2026, and the application deadline is July 30th. Internship Grant applications open on August 15th and close on October 15th. [24:50] Links to each of these grants are in this episode's show notes. Visit SpencerEd.org for more information. [24:58] Let's Conclude Our Interview with RIMS 2026 Rising Risk Professional Tyler Vaughan! [25:15] Tyler says he's excited to receive his award, but there's a lot of pressure to be on stage in front of the global risk community at RISKWORLD. What if he tripped? He was emailing Joshua Salter of RIMS. Joshua assured him they would walk him through it, don't even think about it. [25:35] Tyler says it's so cool to have that network behind him and the support he has had through his career thus far. He thinks receiving that award will be very full-circle. He can't wait to see future professionals win the award. He recalls his friend Megan Smalter winning it last year. [26:08] Tyler says it's different seeing your friends succeed. You find real value in that. He hopes his friends who attend RISKWORLD will apply next year. [27:26] Tyler says in-office exposure is important for preserving the risk knowledge from some of the seasoned professionals, so their techniques and wisdom are not lost when they retire. Take advantage of one-on-ones with other experienced professionals besides your direct leader. [27:46] Learn through documentation, informal mentoring, and collaborative problem-solving. Individuals who have been there longer than you are there to help you learn. They want to see you succeed. [27:58] Tyler suggests being proactive about how you reach out to individuals and to keep this knowledge in notes. Tyler started writing on a notepad. Now he uses a shared drive. If you move to a new opportunity, transfer your notes from your work computer to the people you leave. [28:37] Be strategic and meet as many professionals as you can. Introduce yourself. Tyler recently told students at a Spencer event to have their elevator speech ready. Know whom you want to talk to and take advantage of that. [29:08] Tyler is a judge on the Spencer Risk Challenge. There are very talented students coming from around the world to present. It's very interesting to hear the different ways they think about the case study. Tyler loves engaging with the students. [29:39] Tyler says that last year's team from South Africa came to support the South African team in the Top Eight this year. It's awesome that RIMS partners with Spencer on the Challenge. [30:07] Justin notes that Megan Miller of Spencer Educational Foundation has been on RIMScast speaking of the Spencer events lined up for RISKWORLD. [30:43] Tyler says to young risk professionals, don't be discouraged if you don't have it all figured out at first, whether it's the job or your path in the industry. There's no one correct way to go about this industry on the carrier side, risk management, or broker side. [31:08] It's what you make it. The opportunities are here, so you do not have to settle. If you're not in the right fit, you can explore your opportunities. If you need more knowledge, don't be afraid to ask questions. It means something to know that you're utilizing your resources to learn. [31:45] Invest in relationships. Your network is your net worth. It takes time and effort to build your brand and who knows you. Tyler says it's worth it in the long run, and you make some of your best friends. [32:19] Justin reminds us that Michael Strahan is the closing keynote at RISKWORLD. Tyler hopes to meet him backstage. Adam Grant is the opening keynote. Lots of other highly-regarded people will also present at RISKWORLD. [33:08] Tyler says the opening session is always a grand time where you will see everyone who will be attending. [33:15] Recently, Tyler worked with the Rising Risk Professional Advisory Group to create the Rising Risk Professional/Student Track. That will be uploaded to the RISKWORLD site and app. The group was strategic about the best sessions to suggest to students. Tyler will attend. [33:59] Tyler says the Student Networking Luncheon has grown since he attended as a student. That is an event for all the students to attend. Probably upwards of 120 people will attend. [34:22] It's a roundtable session where industry professionals will move from table to table to tell you their story in this industry and answer questions. If you're not able to attend some of the other sessions on the student track, attend this luncheon. [34:42] Justin says we've got links to that with the information in this episode's show notes. [34:55] Tyler, thank you so much for joining us! It's obviously a well-deserved award for you this year. I look forward to meeting you in person, in Philadelphia, and seeing you continue to do great things for the risk community! [35:14] Special thanks again to RIMS 2026 Rising Risk Professional Award Winner Tyler Vaughan for joining us here on RIMScast. We will eventually update this episode's show notes with a link to the Awards Edition of RIMS Risk Management Magazine. [35:31] Be sure to tune in next week, when we are joined by the RIMS 2026 Risk Manager of the Year. I don't know if I'm allowed to say who it is yet, but if you know, then you know. Subscribe to RIMScast through your favorite podcasting app so you don't miss one single episode! [35:52] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [36:21] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [36:38] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [36:56] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [37:13] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [37:26] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [37:39] Practice good risk management, stay safe, and thank you again for your continued support!   Links: RISKWORLD 2026 Registration — Open for exhibitors, members, and non-members! LAST CALL! RIMS on YouTube! Spencer Educational Foundation — Scholarships and Grants | Open Calls and Timelines. RIMS-CRO Certificate Program In Advanced Enterprise Risk Management | July‒Sept. 2026 Cohort | Led by James Lam 2026 Florida RIMS Educational Conference | July 28‒Aug. 1 | Register Now ChicagoLand Risk Forum | Sept. 24, 2026 RIMS Western Regional Conference — Oct. 4‒7, 2026 | Seattle, WA | Register Today and Submit an Educational Session! RIMS Canada Conference — Oct. 18‒21, 2026 | Quebec City | www.rimscanadaconference.ca | Submit Your Session by May 8! RIMS Risk Management Magazine | Contribute RIMS Now RIMS-Certified Risk Management Professional (RIMS-CRMP) | Insights Video Series Featuring Joe Milan! The Strategic and Enterprise Risk Center RIMS Diversity Equity Inclusion Council RIMS-CRMP Stories RIMScast Canada — Episodes Now Live RISK PAC | RIMS Advocacy Northeast Ohio RIMS Chapter (NEO RIMS) RISKWORLD Playlists:

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews Randy Nornes, the 2025 Harry and Dorothy Goodell Award Winner, about his career. They talk about uncertainty and a long-term approach to risk. Randy won the 2025 Goodell Award for his lifetime achievements. He is a problem solver. Randy advises risk professionals not to focus on what they did yesterday, but on what is happening today, and to stay current with risks such as AI and cyber risk. Randy talks about how staying with Aon for years has given him the latitude to look across the company and focus on the next risk. Listen for tips on laying the groundwork before the risks.   Key Takeaways: [:01] About RIMS and RIMScast. [:16] About this episode of RIMScast. Our guest is 2025 Goodell Award Winner Randy Nornes. We will learn all about his fascinating career and his risk philosophies. But first… [:42] RIMS Virtual Workshops. On March 10th and 11th, we have a two-day course led by John Button for the RIMS-CRMP Exam Prep. [:53] On March 17th and 18th, RIMS will align with AFERM for a two-day RIMS-CRMP-FED Exam Prep Course. [1:01] On March 4th and 5th, we have a virtual workshop, "Facilitating Risk-Based Decision Making", with Joe Milan. On April 15th, we have a virtual workshop covering "Emerging Risks", led by Joseph Mayo. [1:18] Register today and strengthen your risk knowledge. RIMS members always enjoy deep discounts on the virtual workshops. [1:26] Webinars. On March 6th, RIMS presents "Hard Hats & High Stakes: Women Leaders Shaping Construction Risk Management". We'll be joined by a Chief Risk Officer, an underwriter, and a broker. [1:40] They will explore their career paths, risk and safety philosophies, and lend some insight as to why this is the time for the next generation of leaders to rise. [1:51] For a quick preview, check out last week's episode with Cynthia Garcia. She is the Chief Risk Officer from Bernards, who will be joining us on that exciting panel. [2:00] On March 12th, Global Risk Consultants returns with "Don't Waste the Soft Market: Where to Reinvest Insurance Savings Before the Window Closes". Register for these and other webinars by visiting RIMS.org/webinars and the links in this episode's show notes. [2:20] On with the Show! Our guest today, Randy Nornes, is the 2025 Harry and Dorothy Goodel Award Winner. [2:29] Named after the first President of RIMS and his wife, the Harry and Dorothy Goodell Award honors an individual who has furthered the goals of risk management and the Society through outstanding service and lifetime achievement. [2:41] Randy Nornes exemplifies all that and more. He has been with Aon for 38-plus years. Currently, Randy is the Executive Vice President and Enterprise Client Partner for Technology, Media, and the Communications Industry. He has done some volunteer work, which we will talk about. [3:00] Randy has a fascinating career. We're going to learn about it as well as his leadership style, his risk philosophy, and how he is keeping Aon at the forefront of AI innovation. [3:09] [If you've been to RISKWORLD, you've seen Randy in the halls and the educational sessions. He has been an ever-present force there. And he is a highly-regarded member of the Chicago RIMS Chapter. Let's get to it! [3:23] Interview! 2025 Goodel Award Winner, Randy Nornes, welcome to RIMScast! [3:44] Randy is proud of that award. He wonders, after receiving a lifetime achievement award, what's next? Retirement? Should he write a book? [4:11] On the day of the award, Randy was backstage with Martha Stewart and had a chance to visit with her and discuss risk management. [4:21] Randy's wife and one of his sons were in the audience. When Martha Stewart came out and spoke, she referred to their conversation. Randy gained credibility at home that Martha Stewart listened to what he had to say! [4:52] Justin says that RISKWORLD 2025 was fantastic! Randy says he has probably attended three dozen RISKWORLD conferences. He says they get better and are different every time. You can see, decade by decade, what's important. [5:31] There is a wonderful profile on Randy Nornes, written by Russ Banham, in the special Awards edition of RIMS Risk Management Magazine. It is still available online. That's how Justin got to know Randy Nornes before this interview. [5:57] Randy always tries to link up with what the next big thing is. Since late 2025, Randy has been leading Aon's AI infrastructure efforts, from the financing of data centers, to the construction, to the development, to the operation, and to the energy attached to that.  [6:28] AI is the next big thing. Randy says that 40% of GDP is coming through the lens of building AI infrastructure. Aon has a big team for it, and that's what Randy does every day. He says it's massive, exciting, and relentless. [7:03] Randy says, Because it's coming so fast and furious, it's not something you have time to sit back and think about. He says we're seeing this thing evolve week by week. It's global. Risk management is at the center of making it all work. [7:27] Randy says there's a different lens depending on where you sit in the AI infrastructure world. Everyone is thinking about the risks of the construction, the operation, the access to power, and the climate. It's all melded into one thing. [7:48] Randy calls the Chicago RIMS Chapter big and vibrant. Chicago is unique in having representation from so many different industries. It's not highly concentrated. People have a lot of lenses to look at risks through. It makes for good conversations. [8:11] Justin notes that last year's Risk Manager of the Year, Jennifer Pack, was from Chicago. The Rising Star, Megan Smalter, was originally from Chicago. Randy has spent time on the West and East Coasts, and he finds the Chicago Chapter unique, with 25 different industries. [8:49] Justin gives a shout-out to Julie Bean, the 2024 Heart of RIMS Award Winner. Justin says Randy is in great company. The talent coming out of Chicago brings something special to RIMS. [9:27] Randy was going to be a banker. A banker manages risk around lending and projects. It's not a huge leap to get to the world of risk management from there. [9:44] In the 1980s, it was a turbulent time for banking. We had just come out of a tough inflationary period, with real estate bankruptcies and banks and savings and loans going under. His advisor told him not to go into banking. [10:18] Randy interviewed someone from Chubb. Chubb was scaling up a new product, Directors' and Officers' insurance. Randy was good at case studies in business school. Underwriting D&O insurance is a case study. Randy thought he could do that job. [10:54] Randy started at Chubb and ended where he is today. In 1987, Randy moved to Frank B. Hall, acquired by Aon in 1992. He was young and a good worker, so he was kept by the company. He says it was a trip working alongside Pat Ryan and learning the business at Chubb. [11:48] Pat Ryan took Randy and others under his wing. He is a great mentor. Randy credits him for access. Randy mentions other early supporters, Al Diamond and Skip Dunn. With Pat Ryan, Randy was always looking for the next big risk to come along or a new framework. [13:00] In the 1990s, governance, Sarbanes-Oxley, and enterprise risk frameworks came to the forefront, following bankruptcies of major companies that had appeared to be successful. [13:28] When enterprise risk became a thing, it needed frameworks. That led Randy to build one of the first enterprise-risk-focused teams to help companies think about it. This was before COSO. [13:55] Randy says a lot of the clients they dealt with in those early days were in industries where someone had already gone through some trauma, and they wanted to make sure they weren't next up. It was a lot of, "Hurry up and make sure we're OK!" [14:26] Randy says, in the 1990s, they were doing risk modeling. The reinsurance teams had risk models that ran on AS400 mainframe computers. They had to book computing time to run a scenario with a set of assumptions. They would run 10,000 simulations in a day. [14:55] If they wanted to change the assumptions, they had to book another time. [15:02] Now it's all on the laptop. The quality of data is significantly higher. They can do it in real time. Risk managers today may not recognize how lucky they are. [15:24] Randy says, We're always trying to decide what problem we're trying to solve for and what we know about that particular issue. The modeling is the entry point to know what to do or what matters. [16:10] Randy thinks risk is a terrible word. We risk professionals have a hard time communicating with people who aren't in our space when we use the word risk. Everyone has a different definition of risk. Randy says everyone can get on board with certainty and uncertainty. [16:34] Randy says, what we're doing with modeling is trying to understand what the distance between certainty and uncertainty looks like. Then, we have to decide what's comfortable and where our tolerance is. Then, decide what to do with the part that we want to get rid of. [16:48] That's at the core of risk management, and it hasn't changed in decades. The tools we have now have changed dramatically. [16:56] Justin cites Christy Kaufman from the profile article, who said that Randy is far more than a traditional broker; he is a thought partner and a problem-solver. Justin asks what allows Randy to move beyond transactional work into a strategic advisory mindset. [17:19] Randy says insurance is a complete waste of money, unless you can show how you're adding value. You can get there by showing this uncertainty spectrum and understanding it. [17:58] Randy says the mindset is, "I've parachuted in. What do we have going on?" If I did that today, I'd be looking at supply chain issues. It's amazing when you have that lens. Early on, he looked at a supply chain that was "perfect, end-to-end" on spreadsheets. [18:27] Everything was manually entered. Managers were judged on average inventory levels, and wanted to keep the levels as low as possible. To game the system, they ran inventory at the lowest level.  [18:57] They would raise the inventory at the end of the month to make it look like they were on target. It was not a real-time inventory. It looked like risk management was fine, but the chance of a stockout or a long-term impact was pretty great. [19:24] A Quick Break! RISKWORLD 2026 will be held from May 3rd through the 6th in Philadelphia, Pennsylvania. RISKWORLD attracts more than 10,000 risk professionals across the globe. It's time to Connect, Cultivate, and Collaborate with them. [19:43] Booth sales are open now. General registration and speaker registration are also open right now. Marketplace and hospitality badges will be available starting on March 3rd. Links are in this episode's show notes, and be sure to check out RIMS.org for more information. [20:02] Save the dates March 18th and 19th, 2026, for the RIMS Legislative Summit, which will be held in Washington, D.C.! Join us in Washington, D.C. for two days of Congressional meetings, networking, and advocating on behalf of the risk management community. [20:19] Visit RIMS.org/advocacy for more information and to register. Also, check out the prior episode of RIMScast, Episode 378, featuring RIMS General Counsel and Vice President of External Affairs, Mark Prysock, as we discuss the top priorities for RIMS in 2026 and beyond. [20:39] The Second Annual RIMS Texas Regional Conference will be held in San Antonio from August 10th through August 12th. [20:46] The call for submissions for educational sessions is open through March 18th. Check out the link in this episode's show notes and make a pitch! Hopefully, you get selected, and we'll see you in San Antonio! [20:59] Let's Return to Our Interview with 2025 Goodel Award Winner, Randy Nornes! [21:19] Justin asks how Randy delivers good or bad news to a high-level executive. Randy says he was gifted by his radio announcer father with a very calm demeanor. You're delivering what it is, based on some fact. Randy has had to deliver a lot of crazy facts over the years. [22:29] Early in his career, Randy had a financial institution client. They had some major issues. He was standing outside the boardroom, ready to go in to tell them whether they had insurance or not. They did not. He was on the phone with London, working out some coverage. [23:28] He got the message while he was in there that they had managed to land something for the client, so he could pivot. His colleagues said they couldn't believe how calm he had been, going in. [24:11] Randy says it's best to set the landscape with executives before extra risk is taken, showing alternatives and strategy, so if something happens, it was foreseen, you were just unlucky in that year. [24:53] If you hadn't done the front-end work and gotten everybody onboard to see why it was the right strategy, then the news of unanticipated issues gets a lot harder to deliver. [25:04] There's a lot of front-end work to do. To drop bad news on people without any prep is going to be a lot harder. Being transparent and on the same page, especially with finance people, makes communication easy. This flows up to the CFO and higher. Set the foundation. [25:51] Randy has 100s of people focused on data centers. They have analysts and use AI for some things. There are people from the financial institution vertical, construction, operations, cyber, AI, energy, and renewal. They gather together. It's multidisciplinary, under one umbrella. [27:05] Randy says his leadership style is collaborative. He tries to lift the whole team, orchestrating how it comes together. He lets them have the success they deserve. Randy is a strong proponent of mentorship. It's the secret to his success. [27:50] Randy has worked with some people for his entire career, as clients, colleagues, or competitors, and he stays connected with them. Hundreds of people fit that profile. [28:17] Another Quick Break! The Spencer Educational Foundation's Risk Manager on Campus application period will open on April 1st, 2026, and it will close on June 30th. Grant awardees, colleges, and universities are typically notified in September. [28:43] The Course Development Grant application deadline for Interval Number 2 will be on June 15th, 2026. Award notifications will be sent out in late July. [28:57] General Grant applications will open on May 1st, 2026, and the application deadline is July 30th. Internship Grant applications open on August 15th and close on October 15th. [29:10] Links to each of these grants are in this episode's show notes. Visit SpencerEd.org for more information. [29:18] Let's Conclude Our Interview with 2025 Goodel Award Winner, Randy Nornes. [29:39] Randy worked with Pat Ryan to lead the Risk Management and Financial Guarantee Team for Chicago's 2016 Summer Olympic bid. Randy says when Pat retired as CEO of Aon, he took on this project to head Chicago's Olympic bid. He invited Randy to the project. [30:19] In an Olympic Bid, the city has to sign a Host City Agreement that says they will take on the risks of delivering the Games. There's an effective financial guarantee. Globally, it is often done on a country level. That's not how it operates in the U.S. [30:43] Pat and Randy had to figure out how to de-risk the games so that what the city's guarantee would look like was limited because the team had built insurance and risk management. On the construction side, they had contractors take on risks. [31:03] They created a de-risking model. It was the first time anyone had done that for an Olympic Games. Chicago was not successful, but the work the team did on de-risking the Games became the model that a lot of Western cities took on for their Olympic bids. [32:03] Randy says you start with a line-item budget that the bid team puts out. A big part of it is the construction of venues, living spaces, technology, including massive broadcast bandwidth, tens of thousands of volunteers to transport and train, and secure. [32:35] Randy says they took the line-item budget and worked on each item separately, to create certainty and shrink the distance between certain and uncertain, so that when they put the umbrella guarantee on top of it, it touched a lot fewer things and had a lot more certainty. [33:01] The biggest thing the umbrella policy covered is delivering the Games on a certain date. No delays. All the costs are front-end. If, for some reason, the Games don't happen: terrorism, global war, or pandemic, you're stuck with all those front-end costs. It's the worst case. [33:39] The closer you get to the event, the more risk you have. Then you have the three or four weeks when you're delivering the Olympic Games and the Paralympic Games. [33:49] Randy says it was interesting. They did a white paper on it, "How to De-risk Games." It was done to encourage cities not to be afraid to host the Games. [34:19] Randy says, over the years, when cities in North America are bidding for Winter or Summer, they reach out, and Pat and Randy give them the template. San Francisco, LA, Boston, and Calgary all asked for it. [34:51] Most of the people on the Bid Committee were on the City level. It was Mayor Daley, his staff, and 50 aldermen. Randy says, We gave them lots of transparency into what we were doing. [35:16] Randy says they provided 1,200 pages of material, in 3-ring binders, for each of the aldermen. They also put all the text on discs to search electronically. Later, an alderman called Randy, angry because he couldn't listen to the disc in his car. Randy explained it to him. [3:24] Randy thinks a city should be thankful to host the Olympic Games. They make the city sparkle. The city gets a big influx of outside money. Chicago would have gotten a lot of Federal money. The transportation system would have been upgraded. It would make the city better. [36:49] Randy describes how London and Paris were improved by hosting the Olympic Games. If you're thinking of bidding, it's worth it. Randy wishes Chicago's bid had been successful. [37:33] Justin and Randy comment on the Milan Winter Olympics Opening and Closing Ceremonies. The next Winter Olympics will be on the French side of the Alps. [38:01] Justin says that Chicago is known for its colorful history of notorious characters. [38:45] Justin asks Randy about Project Six. Project Six came out of the Olympic Bid. Seeing corruption in the city government, Randy and a few committee members put together Project Six, referring to the six business leaders who partnered with Elliot Ness to go after Al Capone. [39:44] They set up Project Six as a nonprofit whistleblower organization so people could come to report corruption. They got hundreds of whistleblower tips. They published things and gave information on criminal activity to Federal prosecutors. [40:07] Some things were not criminal but unethical. When the Chicago Cubs were playing in the World Series, public officials paid face value for Cubs tickets instead of the market price. Project Six brought it to the ethics committee, and they changed that practice for tickets. [41:31] Randy says they did not make a lot of friends in public office. Project Six is closed. [41:47] Randy talks about angering a bunch of people in public office. They went after Project Six because they weren't getting whistleblower tips on Republicans. There might have been one Republican commissioner in Chicago. [42:20] Randy says some of the senior people they ruffled went after donors. So it was a better idea to shut it down. It ran for three and a half years. [42:41] Randy says the biggest frustration was how slow things move. It takes years for some convictions to go through. You would like justice to happen faster. Randy hopes that when high-profile people go to prison, others pause to consider. [43:59] Randy gives his advice on what separates a good risk manager or problem solver from a great one. He says not to get too focused on what you did yesterday. Every day, step back and ask, Am I still doing the right stuff? Am I focused on the right thing? [44:26] You have a fixed amount of money to spend to solve your risk problems. You're insuring your buildings for fire, but over time, you've engineered them to be fire-resistant. There is less risk. At the same time, you have AI, cyber risk, and new things that come in. [44:48] Is it better to direct money to solve cyber risk and take on more risk for property? Don't get hung up on what you did yesterday. Stepping back and staying on top of what's happening with the business has never been more important. [45:17] Businesses are transforming before our eyes, and AI is leading the transformation. Make sure you're interacting with your business to stay current on what the business is all about. [46:02] Randy says being at Aon a long time has given him a lot of latitude to do all the things he has done. He can look for new things, cut across the towers that exist and think about risk at the broadest level. [46:40] If you move company to company, you'll step into the new role, fix a few things, and move to the next company. You won't have the latitude to experiment with new things or ask what comes next. You're there because you're needed at that time. [47:07] Randy says, That can be comfortable. But don't get too comfortable and make sure you're staying current. [47:17] We really appreciate you joining us here on the show. I want to wish you congratulations again on the Goodel Award. It's a big honor here at RIMS, and you certainly deserve it. [47:27] I look forward to meeting you in Philadelphia, from May 3rd through the 6th at RISKWORLD! Thank you so much for joining us here on RIMScast, Randy! [47:40] Special thanks again to 2025 Goodel Award Winner, Randy Nornes, for joining us here on RIMSCast! A link to his profile in RIMS Risk Management Magazine's Awards Edition 2025 is in this episode's show notes. [47:57] He's one of our men in Chicago. Check out ChicagoRIMS.org. They have a live event coming up called "Nuclear Verdicts: Live Mock Trial for Evaluating Litigation Risk and Strategy"  at the Aon Center (Chicago), on March 11th. You might see Randy there! [48:14] We've got the Chicago RIMS Annual Golf Outing on September 21st, and the 11th Annual Chicagoland Risk Forum on September 24th at the Old Post Office in Chicago. They're one of our most active and vibrant chapters, so check out those events and visit ChicagoRIMS.org. [48:34] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [49:02] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [49:20] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [49:37] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [49:54] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [50:08] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [50:20] Practice good risk management, stay safe, and thank you again for your continuous support!   Links: RIMS Legislative Summit — March 18-19, 2026 on Capitol Hill, Washington, D.C. | Register now! RISKWORLD 2026 Registration — Open for exhibitors, members, and non-members! Reserve your booth at RISKWORLD 2026! Spencer Educational Foundation — Scholarships and Grants RIMS Texas Regional Conference 2026 Education Content Submission — Deadline March 18, 2026! RIMS-CRO Certificate Program In Advanced Enterprise Risk Management | April ‒ June 2026 Cohort | Led by James Lam RIMS Compensation Survey 2025 — Download Today RIMS Risk Management magazine | Contribute | Awards Edition 2025 RIMS Now RIMS-Certified Risk Management Professional (RIMS-CRMP) | Insights Video Series Featuring Joe Milan! The Strategic and Enterprise Risk Center RIMS Diversity Equity Inclusion Council RIMS-CRMP Story, featuring John Button RIMScast Canada — Episodes Now Live RISK PAC | RIMS Advocacy Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP Exam PrepMarch 10‒11 | April 21‒22 | June 9‒10 RIMS-CRMP-FED Exam Prep with AFERM | March 17‒18 Full RIMS-CRMP Prep Course Schedule See the full calendar of RIMS Virtual Workshops RIMS Virtual Workshop – Facilitating Risk-Based Decision Making | March 4‒5 | Register Now Risk Appetite Management | March 25‒26 Claims Management | April 7‒8 Emerging Risks | April 15 | Register Now! Upcoming RIMS Webinars: Hard Hats & High Stakes: Women Leaders Shaping Construction Risk Management | March 6 | Presented by RIMS Don't Waste the Soft Market: Where to Reinvest Insurance Savings Before the Window Closes | March 12 | Sponsored by Global Risk Consultants RIMS.org/Webinars   Related RIMScast Episodes: "Investing In Yourself with RIMS 2026 President Manny Padilla" "RIMS 2024 Goodell Award Winner Eamonn Cunningham"   Sponsored RIMScast Episodes: Secondary Perils, Major Risks: The New Face of Weather-Related Challenges | Sponsored by AXA XL (New!) "The ART of Risk: Rethinking Risk Through Insight, Design, and Innovation" | Sponsored by Alliant "Mastering ERM: Leveraging Internal and External Risk Factors" | Sponsored by Diligent "Cyberrisk: Preparing Beyond 2025" | Sponsored by Alliant "The New Reality of Risk Engineering: From Code Compliance to Resilience" | Sponsored by AXA XL "Change Management: AI's Role in Loss Control and Property Insurance" | Sponsored by Global Risk Consultants, a TÜV SÜD Company "Demystifying Multinational Fronting Insurance Programs" | Sponsored by Zurich "Understanding Third-Party Litigation Funding" | Sponsored by Zurich "What Risk Managers Can Learn From School Shootings" | Sponsored by Merrill Herzog "Simplifying the Challenges of OSHA Recordkeeping" | Sponsored by Medcor "How Insurance Builds Resilience Against An Active Assailant Attack" | Sponsored by Merrill Herzog "Third-Party and Cyber Risk Management Tips" | Sponsored by Alliant   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Manny Padilla!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Randy Nornes, at Aon   Production and engineering provided by Podfly.

Mayor Brandon Johnson issued an executive order directing police to investigate alleged crimes by federal agents. Crain's politics reporter Justin Laurence discusses with host Amy Guth.Plus: Gov. Pritzker draws a line on pensions ahead of tight budget, Chicago's Metropolitan Capital shut down in first U.S. bank failure of 2026, Old Post Office owner buys massive Loop office building and the city kicks off plans for 95th Street redevelopment project. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Crain's residential real estate reporter Dennis Rodkin and host Amy Guth discuss the latest news from the local housing market, including luxury home sales breaking an annual record with weeks still to go in 2025.Plus: Walgreens lists massive Old Post Office space for sublease, BDO claims it was impossible to detect alleged fraud at First Brands, owner of former Rainforest Cafe building facing foreclosure suit and Chicago lands another quantum computer maker. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Under a new city plan, downtown Chicago could more than double its population in the decades ahead. Crain's commercial real estate reporter Rachel Herzog discusses with host Amy Guth.Plus: Walgreens shuttering Old Post Office workspace, keeping Deerfield HQ; Illinois in the mix as Stellantis readies $10 billion U.S. reboot; developer pitches mid-rise building in northwest Fulton Market; and Chicago's largest accounting firms buck a national trend as layoffs sweep the industry. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Stedman Blower are the proud occupants of The Old Post Office in Liphook's village square, it's been in the families involved for decades. They have just celebrated a big anniversary. Damien Blower told Mark Simpson about the history of the building, their renovation of it, consultancy work around the Petersphere and efforts to protect the future of architecture with the Blower Foundation.See omnystudio.com/listener for privacy information.

With approval by the City Council, Chicago Fire FC's plan for a $750 million soccer stadium passed a major milestone. Crain's commercial real estate reporter Danny Ecker discusses with host Amy Guth.Plus: American loses bid to stop O'Hare gate shuffle, Pritzker forms panel to counter RFK Jr.'s autism data efforts, City Council OKs coach house legislation with restrictions and Old Post Office owner nearing deal for massive Loop office building. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews Dan Chuparkoff, the CEO and founder of Reinvention Labs, about his risk career, from an insight at age 17, leading at tech giants, to founding a startup to help organizations reinvent themselves with AI. Dan asserts that if you're not keeping up with AI, you're falling behind your industry. Dan previews his upcoming November 17th opening keynote address at the RIMS ERM Conference 2025 in Seattle, Washington.   Listen to learn more about AI, innovation, and staying ahead of the competition.   Key Takeaways: [:01] About RIMS and RIMScast. [:17] About this episode of RIMScast. We will be joined by the CEO of Reinvention Labs, Dan Chuparkoff. Dan will deliver the opening keynote at the RIMS ERM Conference 2025 on November 17th in Seattle, Washington.  [:47] We will get a glimpse into Dan's risk philosophies, when it comes to AI and innovation, and get a preview of his keynote. It's going to be a lot of fun! [:55] RIMS-CRMP Workshops! The next RIMS-CRMP-FED virtual workshop will be held on November 11th and 12th, and led by Joseph Mayo. Links to these courses can be found on the Certification Page of RIMS.org and through this episode's show notes. [1:16] RIMS Virtual Workshops! RIMS has launched a new course, “Intro to ERM for Senior Leaders.” It will be held again on November 4th and 5th and will be led by Elise Farnham. RIMS members enjoy deep discounts! [1:33] The full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's notes. [1:44] Several RIMS Webinars are being hosted this Fall. On September 18th, Origami Risk will present “Driving Better Incident and Claims Management with Data, Technology & Strategic Collaboration”. [1:57] On September 25th, we will have a special webinar, hosted by Merrill Herzog, about active shooter preparedness in 2025 and beyond. That session will be complimentary for members and nonmembers. So, be sure to put that on your calendar for 1:00 p.m. Eastern Time. [2:16] On October 9th, Global Risk Consultants 07returns to deliver “Natural Hazards: A Data-Driven Guide to Improving Resilience and Risk Financing Outcomes”. [2:25] On October 16th, Zurich returns to deliver “Jury Dynamics: How Juries Shape Today's Legal Landscape”. [2:33] On October 30th, Swiss Re will present “Parametric Insurance: Providing Financial Certainty in Uncertain Times”. [2:42] On November 6th, Hub will present “Geopolitical Whiplash — Building Resilient Global Risk Programs in an Unstable World”. Register at RIMS.org/Webinars. [2:54] On with the show! As you know, the RIMS ERM Conference 2025 will be held in Seattle, Washington, on November 17th and 18th. Our guest today will be kicking off the conference with his keynote, “AI and the Future of Risk Management.” [3:11] His name is Dan Chuparkoff, and he is the CEO and Founder of Reinvention Labs. He's going to talk to us all about innovation and how AI can enrich our risk management processes. This conversation today will be a preview of what he will bring to the stage in Seattle. [3:30] Be sure to visit the link in this episode's show notes to register. You can also visit RIMS.org/Events and click on the ERM banner. I had such a great time recording this interview, and I know you are going to love it. Let's get to it! [3:43] Interview! Dan Chuparkoff, welcome to RIMScast! [3:52] Dan is super excited for this conversation. He says he doesn't always get this chance before an event to dig into some of his thoughts about the event and the industry. [4:37] Dan had a meandering career. He worked for 32 years in technology. He worked for some massive organizations, a 100-year-old company, McKinsey, some new startups, more mature startups like Atlassian, and Google. [5:15] Working for major enterprises and new startups, Dan got exposure to risk management perspectives from both extremes. He built a blend of how he thinks about risk that mixes the best of both worlds. That has helped make him successful. He'll talk about that in his keynote. [5:44] Dan brings some things he learned from nimble startups about experimentation, and keeps his eye out for the pitfalls that are coming in the future, which the major enterprises had more risk awareness to avoid. [6:08] Dan worked alongside risk managers, who were the Chief Legal Officer, or even the CEO, to figure out when they were taking smart risks and when they needed to stop doing something they had started. [6:40] Dan learned of Enterprise Risk Management while working at a marketing services software development agency. They were building software for global enterprises. As they built software, the enterprise would have a review board evaluate it for quality and policy adherence. [7:09] From 2002 to 2010, Dan got real exposure to global risk management. He learned things like the risk philosophy of European countries and the European Union, as it differs from American risk philosophy.  [7:35] Dan notes that the risk management profession tunes you to be a systems thinker, not just a siloed thinker. You're not just thinking about what your team is doing, but you're thinking of the downstream ripple effects of every decision that you make. [7:53] As you become a leader in charge of more of the organization, systems thinking prepares you to understand the ripple effect of your decisions and think about how decisions need to be coordinated across the different streams of the organization. That makes you a great leader. [8:40] About 15 years into Dan's career, he realized there were some things he knew deeply and was really passionate about. When those things came up in meetings, he was outgoing. He stood up and marked on the whiteboard. [9:06] He had this passion, and he knew it would be helpful to share it. Before he started thinking about audiences and microphones, he started thinking about the content he was passionate about. That content was about people's ability to change and adapt to new technology. [9:29] Technology changes all the time. New technology is confusing and filled with risk. At some point, you have to get on that new bus, or the organizations in your industry will pass you by. Dan became excited about that. It became easier for him to talk in bigger groups. [9:54] One day, Dan found himself onstage at a Gartner conference in front of 800 people, and that was the beginning of a journey he says is now the best job in the world. [10:34] RIMS Events! On September 18th, the 10th Annual Chicagoland Risk Forum will be held at The Old Post Office in Chicago. Register at ChicagoRIMS.org. [10:49] On October 1st through the 3rd, the RIMS Western Regional Conference will be held in North San Jose at the Santa Clara Marriott. The agenda is live. It looks fantastic! Visit RIMSWesternRegional.com and register today! [11:06] RISKWORLD 2026 will be in Philadelphia, Pennsylvania, from May 3rd through the 6th. RIMS members can now lock in the 2025 rate for a full conference pass to RISKWORLD 2026 when registering by September 30th. [11:21] This also lets you enjoy earlier access to the RISKWORLD hotel block. Register by September 30th, and you will also be entered to win a $500 raffle. Do not miss out on this chance to plan and score some extra perks. [11:34] The members-only registration link is in this episode's show notes. If you are not yet a member, this is the time to join us. Visit RIMS.org/membership and build your network with us here at RIMS. [11:46] Let's Return to Our Interview with ERM Conference Keynote, Dan Chuparkoff!  [11:58] Justin asks how Dan's experience of building and leading teams at Google, McKinsey, and Atlassian, delivering software to billions, informs his current approach as the CEO of Reinvention Labs to helping organizations reinvent work with the power of AI. [12:15] Dan was an intern at an architecture firm when he was 17. One architect had AutoCAD, and all the others were drawing on paper. The architect with AutoCAD used copy-and-paste to accelerate his work. That changed the way Dan looked at technological change. [12:39] From the age of 17, Dan started looking for those copy-and-paste moments. He found them, over and over again. Spreadsheets improved our analysis. The internet improved our ability to look for information. AI improves our ability to juggle more data than before. [12:58] All those things were coming at a predictable cadence. It takes about five years for new technology to become part of the infrastructure. Dan realized that you have about five years to tackle something new before the next new thing comes at you. [13:21] People wait for the dust to settle. They don't start figuring out how to build this new thing into the way they work. You'll get passed by. You'll be working too slowly, and your customers will expect more of you. Or you'll do it too quickly, make mistakes, and create unnecessary risk. [13:44] Figuring out how to manage these five-year cycles of change became Dan's strength. [13:57] Dan will expound on his copy-and-paste moments in his November keynote. This was a preview. It was the moment that changed the way he thought about tools and technology, and their impact on the way we work. [14:23] Justin says Dan takes complex topics and makes them simple and useful for a non-technical audience. Dan says a lot of people are talking about AI now. [14:52] AI is an umbrella term that includes a lot of things. It's on the level of “math.” You don't say, “We're implementing math at work, right now.” Math is part of everything we do. [15:09] One of the things Dan helps people do is to start breaking AI down. Are we talking about a chat interface on top of our customer service knowledge base? Are we talking about a sophisticated AI image-recognition system to look at MRI scans? Those are different things. [15:29] They're both using AI, but as you're evaluating the risk of AI features, AI deployment, and AI use cases, it will be helpful to understand the difference between a chatbot, image recognition, and AI-based research. They all have different amounts of risk. [15:49] If you try to have a single AI policy that covers all those things, it will be challenging. That's how Dan helps to break it down. [16:14] Dan will have 60 minutes for his keynote. He will spend 45 minutes covering content he thinks is important for risk management professionals and about 15 minutes of open Q&A. He will also be around all day, if people want to talk to him in the hallway or at lunch. [16:44] Final Break! The Spencer Educational Foundation's goal to help build a talent pipeline of risk management and insurance professionals is achieved, in part, by its collaboration with risk management and insurance educators across the U.S. and Canada. [17:03] Since 1999, Spencer has awarded over $2.9 million to create more than 570 Risk Management Internships. The Internship Grants application process is now open through October 15th, 2025. [17:20] To be eligible, risk managers must be based in the U.S., Canada, or Bermuda. A link to the Internship Grants page is in this episode's show notes. You can always visit SpencerEd.org, as well. [17:33] Let's Conclude Our Interview with ERM Conference Opening Keynote, Dan Chuparkoff! [17:53] Dan says the fundamental and most important thing to remember is that AI shouldn't make your decisions for you. Ask AI for 10 things that you should do, and you decide which one of those things is the right thing. You have a lot of things in your head that AI doesn't know. [18:20] You have things you remember from your first job, the things you remember your mother telling you when you were nine. Those things influence your decisions, and AI doesn't know any of them. Always use AI as a recommendation and make your own decisions. [18:43] Dan almost always says to give him 10 of whatever he is looking for. Some answers are too conservative, some are too risky, and some can work. No one is good enough at prompt engineering to put all the context in. Dan asks for choices and picks the one that feels right. [19:43] Why is there a gap between crafting an AI policy and putting it into practice? Some people are creating policies with a different level of understanding of what AI is capable of doing and what it is not. Sometimes, policies are just early in their maturity. [20:17] Three years from now, it will be a better policy that understands some of the discrepancies a little bit more, and that gap will start to close. [20:25] Some people have policies, and their people are ignoring them. When ChatGPT came out in November 2022, students started using it for homework. It became a part of their lives. They didn't stop using it when they went to work, regardless of the company policy. [21:14] There's a shadow AI use at a lot of organizations. The more your AI policy is crowdsourced, and you're asking your people what they need, what they want, and what they're doing already, the better your policy will match what's happening in your organization. It evolves. [21:44] Dan adds that email is already susceptible to IP leakage, but because of user training and judgment, people in the organization know what data to keep out of the email system. With training, people will learn what data to keep out of the AI system. [22:48] The best add-on to email, according to Dan, is sending calendar invites. Justin says the best add-on is scheduled send. He loves how people think he sends an email at 5:01. Dan says an AI tool, Fixer, will draft a reply to every message you get, and you can send or edit it, or not. [24:00] Dan foresees AI-powered email things that will be life-changing. Justin says Google will already generate a message for you if it's something simple. [24:37] Dan says before every keynote, he tries to get a deep understanding of the audience and what they care about. He goes through their website, watches videos, reads blogs and articles, and listens to podcasts. All those things influence the research and the content he brings. [25:04] What Dan will do for his keynote is dig into the ways AI is changing the work that risk management professionals are doing now and how that will continue to change over the near term. [25:15] Dan won't talk about 20 years from now, but about six months to three years from now, what that's going to look like, so that people can start anticipating the future and building a safe, risk-controlled future that they're trying to build. [25:38] I'm looking forward to it. You've been a wonderful guest. You've piqued the interest of a lot of our audience, and we hope they'll make it out to Seattle on November 17th, when you kick off the conference for us. [25:56] Dan looks forward to hanging out with everybody in Seattle. His parting advice is to tell AI, “Give me one thing every Monday that I should learn about AI.” Every week, you'll be a little smarter about AI. You don't have to do the things, but they're little nudges along your AI journey. [26:30] Special thanks again to Dan Chuparkoff for joining us here on RIMScast. We are so excited for him to kick off the RIMS ERM Conference 2025 in Seattle, Washington, on November 17th. The registration link is in this episode's show notes, or visit the Events page of RIMS.org.  [26:50] We want to see you on November 17th and 18th. We will have more ERM Conference presenters on RIMScast in the next six weeks. Be sure to subscribe to RIMScast through your favorite podcasting app and catch all the risk management goodness! [27:05] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [27:34] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [27:52] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [28:10] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [28:26] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [28:41] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [28:53] Practice good risk management, stay safe, and thank you again for your continuous support!   Links: RIMS ERM Conference 2025 — Nov. 17‒18 Spencer Internship Program — Registration Open Through Oct. 15. 10th Annual Chicagoland Risk Forum — Sept. 18 | Registration open! RIMS Western Regional — Oct 1‒3 | Bay Area, California | Registration open! RISKWORLD 2026 — Members-only early registration through Sept 30! Spencer Educational Foundation 2025 Funding Their Future Gala — Sept. 18, 2025, in NYC! RIMS-Certified Risk Management Professional (RIMS-CRMP) The Strategic and Enterprise Risk Center RIMS-CRO Certificate in Advanced Enterprise Risk Management — Featuring Instructor James Lam! Next bi-weekly course begins Oct 9. RIMS Diversity Equity Inclusion Council RISK PAC | RIMS Advocacy | RIMS Legislative Summit SAVE THE DATE — March 18‒19, 2026 RIMS Risk Management magazine | Contribute RIMS Now RIMS Webinars: RIMS.org/Webinars “Driving Better Incident and Claims Management with Data, Technology & Strategic Collaboration” | Sept. 18 | Sponsored by Origami Risk “Active Shooter Preparedness” | Sept. 25 | Sponsored by Merrill Herzog | Complimentary for all “Natural Hazards: A Data-Driven Guide to Improving Resilience and Risk Financing Outcomes” | Oct. 9 | Sponsored by Global Risk Consultants “Jury Dynamics: How Juries Shape Today's Legal Landscape” | Oct. 16, 2025 | Sponsored by Zurich “Parametric Insurance: Providing Financial Certainty in Uncertain Times” | Oct. 30, 2025 | Sponsored by Swiss Re “Geopolitical Whiplash — Building Resilient Global Risk Programs in an Unstable World” | Nov. 6 | Sponsored by Hub   Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP-FED Exam Prep Virtual Workshop — November 11‒12 Full RIMS-CRMP Prep Course Schedule “Risk Appetite Management” | Oct 22‒23 | Instructor: Ken Baker “Intro to ERM for Senior Leaders” | Nov. 4‒5 | Instructor: Elise Farnham “Leveraging Data and Analytics for Continuous Risk Management (Part I)” | Dec 4. See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Tom Brandt on Growing Your Career and Organization with ERM” “Risk and Clarity with Huw Edwards, RIMS Texas Keynote” “James Lam on ERM, Strategy, and the Modern CRO” “AI Risks and Compliance with Chris Maguire” “Change Management and Strategy with Jay Kiew, RIMS Canada Conference 2024 Keynote” “(Re)Humanizing Leadership in Risk Management with Holly Ransom” “AI and Regulatory Risk Trends with Caroline Shleifer” “Live from the ERM Conference in Boston!” (2024)   Sponsored RIMScast Episodes: “The New Reality of Risk Engineering: From Code Compliance to Resilience” | Sponsored by AXA XL (New!) Change Management: AI's Role in Loss Control and Property Insurance | Sponsored by Global Risk Consultants, a TÜV SÜD Company Demystifying Multinational Fronting Insurance Programs | Sponsored by Zurich “Understanding Third-Party Litigation Funding” | Sponsored by Zurich “What Risk Managers Can Learn From School Shootings” | Sponsored by Merrill Herzog “Simplifying the Challenges of OSHA Recordkeeping” | Sponsored by Medcor “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Daniel Chuparkoff, CEO and Founder at Reinvention Labs   Production and engineering provided by Podfly.  

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews Manjit K. MInhas, Calgary-born entrepreneur, engineer, venture capitalist, and Co-founder and CEO at Minhas Brewery, Distillery, and Winery, from the age of 19. Manjit appears on Dragon's Den on the CBC and is a multiple entrepreneur. Justin and Manjit discuss her entrepreneurship journey, how she insists on risk professionals at the table from the beginning of any business, and what her risk philosophy is. Manjit shares thoughts on business resilience and her upcoming opening keynote at the RIMS Canada Conference 2025 on September 15th in Calgary. She offers a Q&A at the end of her keynote.   Listen to learn about startups, innovation, and having risk management at the decision table.   Key Takeaways: [:01] About RIMS and RIMScast. [:17] About this episode of RIMScast. Our guest is Manjit Minhas. You might know her from Dragon's Den in Canada. She's also the Co-founder and CEO of Minhas Brewing and Distilleries. [:45] We will get a sample of her keynote, which will kick off the RIMS Canada Conference 2025 in Calgary, on September 15th. We've got a really fun episode for you today! [:56] RIMS-CRMP Workshops! The next RIMS-CRMP-FED virtual workshop will be held on November 11th and 12th, and led by Joseph Mayo. Links to these courses can be found on the Certification Page of RIMS.org and through this episode's show notes. [1:16] RIMS Virtual Workshops! RIMS has launched a new course, “Intro to ERM for Senior Leaders.” It will be held again on November 4th and 5th and will be led by Elise Farnham. RIMS members enjoy deep discounts! [1:33] The full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's notes. [1:44] Several RIMS Webinars are being hosted this Fall. On September 18th, Origami Risk will present “Driving Better Incident and Claims Management with Data, Technology & Strategic Collaboration”. [1:56] On October 9th, Global Risk Consultants returns to deliver “Natural Hazards: A Data-Driven Guide to Improving Resilience and Risk Financing Outcomes”. [2:06] On October 16th, Zurich returns to deliver “Jury Dynamics: How Juries Shape Today's Legal Landscape”. [2:14] On October 30th, Swiss Re will present “Parametric Insurance: Providing Financial Certainty in Uncertain Times”. [2:23] On November 6th, Hub will present “Geopolitical Whiplash — Building Resilient Global Risk Programs in an Unstable World”. Register at RIMS.org/Webinars. [2:35] RISKWORLD 2026 will be in Philadelphia, Pennsylvania, from May 3rd through the 6th. RIMS members can now lock in the 2025 rate for a full conference pass to RISKWORLD 2026 when registering by September 30th. [2:49] This also lets you enjoy earlier access to the RISKWORLD hotel block. Register by September 30th, and you will also be entered to win a $500 raffle. Don't miss out on this chance to plan and score some extra perks. [3:02] The members-only registration link is in this episode's show notes. If you are not yet a member, this is the time to join us. Visit RIMS.org/membership and build your risk network with us here at RIMS. [3:17] On with the show! Our guest today is Manjit K. Minhas, a Calgary-born entrepreneur, engineer, and venture capitalist. [3:28] You know her from the Minhas Brewery, Distillery, and Winery, which has grown into a global empire, with over 90 brands sold across North America and 16 countries. [3:38] You also know her from CBC's Dragon's Den, which premieres its new season, featuring Manjit, in September 2025. Manjit will distill her risk philosophies on reliance and leadership today, here on RIMScast. I'm so excited to have her join us! Let's get to it! [4:01] Interview! Manjit K. Minhas, welcome to RIMScast! [411] Manjit loves risk professionals and loves working with them. She is very excited to speak to risk professionals from many industries at the RIMS Canada Conference 2025. [4:27] Manjit has worked with risk professionals in her companies and through the boards she sits on and the companies she advises or invests in. She sees a variety of talents and skills in risk professionals. They have a technical expertise and a strong foundation in methodologies. [5:01] Manjit says risk professionals identify not just the basic operational and financial risks but strategic risks and mitigation risks. There is so much M&A happening in every sector. Their technical expertise is very important. [5:22] Manjit explains, they are really good at data analysis and modeling, and making that data and a large volume of information into something that matters, that decision-makers can use to make great decisions, and think about the pros, the cons, and sometimes the blind spots. [5:57] The risk officers Manjit hires have her ear. She always likes them to be at the table. She wants their perspective beforehand rather than after. They are good at listening, taking it all in, succinctly communicating, and helping with stakeholder management. [6:18] Manjit believes that with their business acumen and their wealth of knowledge from so many parts of the business, risk managers should be at the table all the time. She wants their input from the outset. [6:42] Manjit believes that more business leaders with that viewpoint are coming up. It's a matter of how long you've been an entrepreneur or founder. Manjit has been an entrepreneur for 26 years. She and her brother started when she was 19. The drinking age in Canada is 18. [6:58] Manjit was studying engineering at the University of Calgary and came up with the idea of getting into the private label spirits business, and a couple of years later, the beer business. They started as a sales, marketing, and branding company, and then got into manufacturing. [7:16] It went step by step. It was not overnight, by any means. She just started young and has been at it for a long time. With that time comes experience, knowledge, and understanding that there are a lot of smarter people than she, that she needs to collect around the table. [7:34] At year four or five, she didn't have the same perspective she has now. Founders and entrepreneurs in early stages are still figuring it out and don't have the resources to have the same perspective as Manjit. As they gain self-awareness, they look to risk professionals. [8:14] As a 19-year-old, Manjit says she had no concept of risk. She didn't have money or a reputation at risk. Now, she has a lot more of those things, plus a list of a dozen more, that are at risk. A young person doesn't think they're risking anything other than time and energy. [8:48] Manjit thinks time definitely makes all of us a bit smarter.  [8:52] The risk professionals working for Manit work under the legal department. [9:42] Manjit talks about her risk professionals. As a business owner, you want to have the confidence that you have someone there identifying risks, assessing the impact, prioritizing risks, developing mitigation plans, and assigning responsibility. The list goes on. [10:18] In this day and age, things are changing so fast, from policy, regulation, and the labor environment. There's a long list of things that companies need to be aware of. They can't just close their eyes. They have to have a plan. [10:47] Manjit is an optimist. She wakes up thinking that where there is a challenge, there is an opportunity. She believes that when things are tough, there are a lot of problems to solve. That's when great businesses are born. Great entrepreneurs are good at solving and discovering. [11:29] RIMS Events! On September 18th, the 10th Annual Chicagoland Risk Forum will be held at The Old Post Office in Chicago. Register at ChicagoRIMS.org. [11:43] On October 1st through the 3rd, the RIMS Western Regional Conference will be held in North San Jose at the Santa Clara Marriott. The agenda is live. It looks fantastic! Visit RIMSWesternRegional.com and register today! [12:00] On November 17th and 18th, elevate your ERM Program and career at the RIMS ERM Conference 2025 in Seattle, Washington. Register now to save $110 and secure your spot at the ERM event of the year. [12:16] Canadian listeners, take note, that's just a little bit South of the border in British Columbia. That's a great way to extend your knowledge after the RIMS Canada Conference. Visit RIMS.org/ERM2025 to register. [12:31] Let's Return to Our Interview with RIMS Canada Conference 2025 Opening Keynote, Manjit K. Minhas!  [12:41] Minhas products include a beer for Trader Joe's, and a fair number of private-label, controlled-label, and white-label brands throughout North America, including food service. If you've had a beer-battered onion ring or French fry on the East Coast, you've had Minhas beer. [13:28] Minhas has a diverse business within the liquor industry. [13:37] Manjit discusses reputational risk. There is reputational risk in any consumer-facing business. She says, often, what separates you from the flurry of competitor advertising is taking some risks with your brand image. [14:15] She shares an example of making a decision early on that was to get noticed, but also to protect the Minhas brand. Marketing professionals are more forward-thinking, and risk professionals are more conservative. Manjit comes to a happy middle-ground decision. [15:40] Final Break! The Spencer Educational Foundation's goal to help build a talent pipeline of risk management and insurance professionals is achieved, in part, by its collaboration with risk management and insurance educators across the U.S. and Canada. [15:58] Since 1999, Spencer has awarded over $2.9 million to create more than 570 Risk Management Internships. The Internship Grants application process is now open through October 15th, 2025. [16:14] To be eligible, risk managers must be based in the U.S., Canada, or Bermuda. A link to the Internship Grants page is in this episode's show notes. You can always visit SpencerEd.org, as well. [16:28] Let's Conclude Our Interview with RIMS Canada Conference 2025 Opening Keynote, Manjit Minhas! [16:39] Manjit states that innovation is one of the fun parts of R&D. Manjit talks about different vodkas and beers. Innovation has a financial and reputational cost, and the cost of pushing away another product from retail shelves, for a variety of marketing reasons. [17:40] There are a lot of reasons you don't want to innovate and upset the apple cart. The risk professionals help by getting the metrics for the decision. When will you see if the risk is paying off? It's an art. There are a lot of people involved, so that leadership can make a decision. [18:33] Manjit says there are a lot of nerves in the launch phase of innovation, after being in business this long. It's different when you're new. Once it's out and Manjit sees the execution phase, that's when she gets excited. All of the pieces of the puzzle have come together. [19:18] When Manjit started the business, it was super cool to see her brand offered on the menu or in the bar. It still is, going to the grocery store with her daughter and seeing their craft sodas. Her daughter went up and turned the bottles so the logos were forward-facing. [19:40] It never gets old. Her brother is the same way. They send photos to each other all the time. They package 600 cans a minute at all their facilities. It's a big operation. But to Manjit and her brother, it's like it's still the two of them against the world. [20:29] It's the drive to keep winning that gets Manjit up every day. Minhas is the 9th largest brewery in North America. How are they to keep climbing that ladder and keep getting better, compared to themselves? [20:53] Some Minhas facilities in the States offer tours. But they have secrets they want to protect. It's a very competitive industry. [21:23] Manjit explains operational resilience and risk strategy in the light of supply chain disruptions and tariffs. It's something we all need to look at and not take for granted. Look at critical operations, people, facilities, technology, third-party dependencies, ownership, and more. [22:08] They look at every part of that as to how they can be resilient and be better than their competitor, and do it more efficiently, quicker, with faster adaptation, and recover when things don't go right. Everybody is a part of it. They're doing more scenario testing than ever before. [22:44] Minhas is looking at different impacts and how long they can get through them. What are the tolerance levels? Their culture is more transparent to both issues, where they are winning and where they are not. Manjit lists the many types of business resilience. [23:26] If your business is not looking at using technology and AI to your advantage, what are you doing? Resilience is more than the easy definition. [23:57] How does Manjit keep a consistent approach to risk across all her verticals? It's communication. Manjit doesn't think there is such a thing as too much communication. Ideas have to be shared. It has to be a collaborative space to understand everything that comes. [24:25] A lot of people know Manjit from Dragon's Den. She has been on for 10 years and just finished filming her 11th season, which is airing soon. She'll let people take selfies with her. [25:11] Some of what to expect from Manjit on September 15th, in Calgary: She'll talk about her story, lessons learned, mentorship, the courage, skills, and talents that have brought her success, and fun stories about leadership. [25:37] Manjit will give some advice on how to build confidence, self-awareness, negotiation, and lots of fun things. She will leave about 15 minutes for an open Q&A session. She always enjoys learning what people in the audience are wondering. It's fun! [26:08] We look forward to seeing you on September 15th, 9:00 a.m. In Calgary! It's been such a pleasure to meet you! Thank you for joining us on RIMScast! [26:44] Special thanks again to Manjit Minhas for joining us here on RIMScast! We are so excited for her to kick off RIMS Canada 2025 with her keynote on September 15th at 9:00 a.m. in Calgary. [27:00] Be sure to register today! This is the last call! Visit RIMSCanadaConference.ca for more information and to register! I've also got a link in today's show notes to the closing keynote interview, Amanda Lindhout. She was fantastic, as well. See her on September 17th. [27:20] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [27:49] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [28:07] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [28:25] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [28:41] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [28:55] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [29:07] Practice good risk management, stay safe, and thank you again for your continuous support!   Links: RIMS Canada 2025 — Sept. 14‒17 | Last week to register! RIMS ERM Conference 2025 — Nov. 17‒18 Spencer Internship Program — Registration Open Through Oct. 15. 10th Annual Chicagoland Risk Forum — Sept. 18 | Registration open! RIMS Western Regional — Oct 1‒3 | Bay Area, California | Registration open! RISKWORLD 2026 — Members-only early registration through Sept 30! Spencer Educational Foundation 2025 Funding Their Future Gala — Sept. 18, 2025, in NYC! RIMS-Certified Risk Management Professional (RIMS-CRMP) The Strategic and Enterprise Risk Center RIMS-CRO Certificate in Advanced Enterprise Risk Management — Featuring Instructor James Lam! Next bi-weekly course begins Oct 9. RIMS Diversity Equity Inclusion Council RISK PAC | RIMS Advocacy | RIMS Legislative Summit SAVE THE DATE — March 18‒19, 2026 RIMS Risk Management magazine | Contribute RIMS Now RIMS Webinars: RIMS.org/Webinars “Driving Better Incident and Claims Management with Data, Technology & Strategic Collaboration” | Sept. 18 | Sponsored by Origami Risk “Natural Hazards: A Data-Driven Guide to Improving Resilience and Risk Financing Outcomes” | Oct. 9 | Sponsored by Global Risk Consultants “Jury Dynamics: How Juries Shape Today's Legal Landscape” | Oct. 16, 2025 | Sponsored by Zurich “Parametric Insurance: Providing Financial Certainty in Uncertain Times” | Oct. 30, 2025 | Sponsored by Swiss Re “Geopolitical Whiplash — Building Resilient Global Risk Programs in an Unstable World” | Nov. 6 | Sponsored by Hub   Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP-FED Exam Prep Virtual Workshop — November 11‒12 Full RIMS-CRMP Prep Course Schedule “Intro to ERM for Senior Leaders” | Nov. 4‒5 | Instructor: Elise Farnham See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “On Resilience with Amanda Lindhout, RIMS Canada 2025 Closing Keynote” “Thoughts and IDEAs on Inclusivity with Michael Bach” (RIMS Canada 2025 Keynote, recorded in 2024) “Live From Vancouver! with Maryam Salmasi, Fred H. Bossons Award Winner 2024” “Exploring Risk in Extreme Environments with Kevin Vallely” “Change Management and Strategy with Jay Kiew, RIMS Canada Conference 2024 Keynote”   Sponsored RIMScast Episodes: “The New Reality of Risk Engineering: From Code Compliance to Resilience” | Sponsored by AXA XL (New!) “Change Management: AI's Role in Loss Control and Property Insurance” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Demystifying Multinational Fronting Insurance Programs” | Sponsored by Zurich “Understanding Third-Party Litigation Funding” | Sponsored by Zurich “What Risk Managers Can Learn From School Shootings” | Sponsored by Merrill Herzog “Simplifying the Challenges of OSHA Recordkeeping” | Sponsored by Medcor “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Manjit K. Minhas, Co-founder and CEO at Minhas Brewery, Distillery, and Winery Calgary-born entrepreneur, engineer, and venture capitalist   Production and engineering provided by Podfly.  

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   The Spencer Educational Foundation, a leading nonprofit organization to nurture the next generation of risk management and insurance professionals, will hold its annual Funding Their Future Gala in New York City on Thursday, September 18, 2025. This eagerly awaited event will occur at the renowned Cipriani 42nd Street, uniting industry leaders and supporters to acknowledge achievements in risk management and insurance.   This year's gala recognizes Tim Ryan, U.S. President at Lockton, for championing the next generation of talent and shaping the future of the risk management and insurance industry. Since being named U.S. President in 2024, Tim has been pivotal in positioning Lockton for the future. With over 30 years of industry experience, Tim brings a strategic and enduring approach to leadership. He is committed to fostering a culture of collaboration and excellence that carries Lockton's momentum forward. Tim's vision is to build on Lockton's strong foundation, guiding the company through evolving market demands while maintaining its reputation as the best place to work in insurance.   “Tim's commitment to attracting and developing top talent has been instrumental in Lockton's continued success and evolution as an industry leader,” stated Julie Gibson, Spencer board member and Chief Marketing Officer at Lockton.   In this episode, Justin interviews Tim Ryan on his career, his risk philosophy, his leadership vision on mentorship, and his recognition by the Spencer Educational Foundation.   Listen to learn about attracting top, rising talent to the risk management and insurance industry.   Key Takeaways: [:01] About RIMS and RIMScast. [:14] The call for educational content submissions for RISKWORLD 2026 is open through September 4th! A link is in this episode's show notes. [:28] About this episode of RIMScast. We will be joined by Tim Ryan. He is the U.S. President at Lockton and the honoree at this year's Spencer's Funding Their Future Gala on September 18th. We'll get his perspective on leadership and the future of risk management in just a moment. [1:00] RIMS-CRMP Workshops! The next RIMS-CRMP-FED virtual workshop will be held on November 11th and 12th, and led by Joseph Mayo. Links to these courses can be found on the Certification Page of RIMS.org and through this episode's show notes. [1:20] RIMS Virtual Workshops! RIMS has launched a new course, “Intro to ERM for Senior Leaders.” It will be held again on November 4th and 5th and will be led by Elise Farnham. RIMS members enjoy deep discounts! [1:37] The full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's notes. [1:48] The next RIMS Webinar will be held on September 4th and will be led by AXA XL. It is titled “Lockdown & Level Up: Turn Up Your Cyber Security Game Against Creative Cyber Criminals”. [2:01] On September 18th, Origami Risk will present “Driving Better Incident and Claims Management with Data, Technology & Strategic Collaboration”. [2:10] On October 9th, Global Risk Consultants returns to deliver “Natural Hazards: A Data-Driven Guide to Improving Resilience and Risk Financing Outcomes”. [2:19] On October 16th, Zurich returns to deliver “Jury Dynamics: How Juries Shape Today's Legal Landscape”. [2:28] On October 30th, Swiss Re will present “Parametric Insurance: Providing Financial Certainty in Uncertain Times”. [2:37] On November 6th, Hub will present “Geopolitical Whiplash — Building Resilient Global Risk Programs in an Unstable World”. Register at RIMS.org/Webinars. [2:49] RISKWORLD 2026 will be in Philadelphia, Pennsylvania, from May 3rd through the 6th. RIMS members can now lock in the 2025 rate for a full conference pass to RISKWORLD 2026 when registering by September 30th. [3:04] This also lets you enjoy earlier access to the RISKWORLD hotel block. Register by September 30th, and you will also be entered to win a $500 raffle. Don't miss out on this chance to plan and score some extra perks. [3:17] The members-only registration link is in this episode's show notes. If you are not yet a member, this is the time to join us. Visit RIMS.org/membership and build your risk network with us here at RIMS. [3:31] On with the show! On September 18th, 2025, the Spencer Educational Foundation will hold its annual Funding Their Future Gala in New York City at the renowned Cipriani 42nd Street. [3:44] This year's Gala recognizes Tim Ryan, U.S. President at Lockton, for championing the next generation of talent and shaping the future of risk management and insurance. [3:54] Tim Ryan is our guest today. He has over 30 years of industry experience. We're going to dive into his philosophies on leadership and what it takes for the next generation of risk professionals to be successful in the short and long term. Let's get to it! [4:11] Interview! Tim Ryan, welcome to RIMScast! [4:32] Tim Ryan is excited to be here today to talk about the Spencer Educational Foundation! He says it's an exceptional organization, doing important work. It's a unique organization that brings the entire industry together to rally around an issue that's important to us all. [4:52] Tim says the recognition is humbling and gratifying. It's nice to be recognized, but he doesn't view it as a personal achievement. He sees it as a reflection of the incredible work being done by Lockton and Associates throughout the country, more than it is of his individual efforts. [5:14] Tim says he is honored to be recognized, and he's proud to be part of a company that sees this as a priority. [5:26] Tim has been at Lockton for 20 years. Before Lockton, Tim worked on the carrier side for 10 years. Tim became the U.S. President at Lockton almost a year ago to the day.  [5:49] Tim's leadership style has changed over time, through the wisdom of maturity and a lot of trial and error. He started in the industry straight out of college. Working at a couple of different organizations exposed him to different leaders along the way. [6:10] Tim learned a few foundational lessons. First, leadership is rarely about title. People follow people, not the position. When Tim was first made a team leader, he was excited to be in charge. He promised himself he wouldn't make the same mistakes his managers had made. [6:37] He made the same mistakes. He started to realize that a leadership position isn't about you. Your job is to set the vision, align stakeholders, make sure there's clarity on roles and responsibilities, and create and foster an environment that allows people to be successful. [6:58] Tim's leadership style is about building teams with complementary skill sets. It's not about being the smartest person in the room; it's about making sure the room is filled with smart and motivated people. [7:08] Put the right people in the right place and trust them to get the job done. People want to believe in what they're doing and who they're doing it with. It's critical to bring together people with a diversity of thought and background. Bring a variety of different viewpoints to the table. [7:28] Tim believes it's critical to get to know your people. What motivates and drives them? What are their goals and aspirations? How do they like to absorb information? [7:55] Tim views it as his job to listen, to motivate, and to remove obstacles. It's about being authentic. Don't play the role, especially for first-time leaders. You have to be open and transparent, and true to yourself. [8:32] Tim says the role of the broker has changed with the world. If brokers did the same things they did 10 to 15 years ago, they would be at risk of being obsolete. [8:44] Fifteen years ago, there was no Instagram or TikTok. You were probably on MySpace, playing music on your iPod. Some of the emerging risks that are at the forefront of today's discussions range from autonomous vehicles to data centers to digital assets and currency. [9:04] The pace of change in the industry is fast, and it's only increasing. The constant emergence of new and evolving risks requires greater specialization and the use of data analytics to deliver deeper insights into our clients' businesses. [9:18] As you look ahead, you can start to see how AI is going to have a dramatic impact on how we do business in the not-too-distant future. [9:26] Despite these advances and changes, for a broker, one thing is unchanged. Clients want us to help them see around corners. They want us to help them understand what's coming next. They look to us to provide expertise and help make decisions. [9:46] Tim says our job is to be a fierce advocate for them, to be that trusted advisor. We need to know and understand their business, the industry they operate in, and the risks associated with it. We need to understand their risk tolerance and help them solve their business need. [10:04] Quick Break! The Spencer Educational Foundation's goal to help build a talent pipeline of risk management and insurance professionals is achieved, in part, by its collaboration with risk management and insurance educators across the U.S. and Canada. [10:26] Since 1999, Spencer has awarded over $2.9 million to create more than 570 Risk Management Internships. The Internship Grants application process is now open through October 15th, 2025. [10:43] To be eligible, risk managers must be based in the U.S., Canada, or Bermuda. A link to the Internship Grants page is in this episode's show notes. You can always visit SpencerEd.org, as well. [10:57] RIMS Events! On September 18th, the 10th Annual Chicagoland Risk Forum will be held at The Old Post Office in Chicago. Register at ChicagoRIMS.org. [11:11] On September 14th through the 17th, we will be in Calgary for the RIMS Canada Conference 2025. Visit RIMSCanadaConference.ca to register. [11:21] On October 1st through the 3rd, the RIMS Western Regional Conference will be held in North San Jose at the Santa Clara Marriott. The agenda is live. It looks fantastic! Visit RIMSWesternRegional.com and register today! [11:37] On November 17th and 18th, elevate your ERM Program and career at the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is live, and early rates are available until September 5th. Register now to save $110 and secure your spot at the ERM event of the year. [11:59] Canadian listeners, take note, that's just a little bit South of the border in British Columbia. That's a great way to extend your knowledge after the RIMS Canada Conference. Visit RIMS.org/ERM2025 to register. [12:14] At the top, Justin mentioned RISKWORLD 2026. Through September 4th, the RISKWORLD education content submission process is still open. [12:23] RIMS invites you to share your experiences, best practices, and innovative strategies that represent the global outlook of risk management. Send us your submission, and who knows? We might select you to speak at RISKWORLD 2026 in Philadelphia! The link is in the show notes. [12:41] Let's Return to Our Interview with Lockton U.S. President Tim Ryan!  [13:03] Tim Ryan talks about cultivating the next generation of risk and insurance professionals. His motivation comes from his story. It's all about paying it forward. He wouldn't be where he is today without the guidance and support of some great mentors throughout his career. [13:16] Tim's mentors had no reason to want to help him, but from early on, they decided to help him reach his potential. Tim started his career as a trainee at Fireman's Fund Insurance in a branch office North of New York City. [13:36] The office manager was incredible. He was generous with his time. He was never too busy to help or answer questions. He always found ways to give Tim opportunities in meetings, in projects, or with clients. [13:49] Opportunities that Tim probably wasn't ready for, but that were part of his developmental process. Tim is incredibly grateful for the impact this manager had on his career and his life. Almost 35 years later, Tim still thinks of him as a person that he tries to emulate. [14:12] Tim says, “ So, John Lience, if you're listening, thank you! It made a difference. Give me a call. I'd love to catch up.” [14:20] Justin is glad to hear the shoutout by name. It's a small world in risk management, and everybody knows each other. John may be listening. Tim agrees, for as big an industry as it is, it is definitely a very small world. [14:33] Tim continues, fast forward to today, this is something that we're passionate about because we see it as a strategic priority for the business. Lockton invests an incredible amount of time and money into the technical and professional development of all its associates. [14:53] It starts with the first-year analysts, many of whom came out of Lockton's intern program. Leaders have an obligation to grow and develop the next generation of talent. [15:04]  It's about creating a culture of continuous learning, one where people feel valued, included, and connected to the purpose of the work and the people that they work with. [15:14] What drives and motivates Tim is that shared sense of purpose that brings everyone together. [15:34] What must the sector do differently to attract, engage, and top rising talent? Tim says the industry has made progress, but we're still not where we need to be. We have to expand the talent pool by building stronger partnerships with different schools and organizations. [15:55] The Spencer Educational Foundation is already doing the work to engage more diverse communities. These relationships help us reach individuals who may not have considered a career in risk and insurance, but bring valuable perspectives and skills. [16:08] Tim continues, beyond sourcing talent, retention has to be a priority. It's great to get people into the industry, but can we keep them? That means investing in leadership development programs accessible to a broader audience, including underrepresented groups.  [16:22] It also means helping young talent understand their purpose and how they fit within the vision of the company they're working in. When people see a path for growth and feel connected to the purpose, they're more likely to stay and thrive. [16:35] Building that workforce that better reflects the communities and businesses we serve isn't just the right thing, but it also makes our industry stronger, it makes it more innovative, and it makes it better equipped to meet the evolving needs of our clients. [16:53] Tim has attended Spencer Educational Foundation's Funding Their Future Gala for years. He was there last year for Lilian Vanvieldt-Gray. She was great! The grant recipients also spoke. They were incredibly impressive. Lockton asked two of them for their numbers and resumes. [17:26] Justin comments that the event itself can be a networking and career advancement opportunity. Tim says it was great to hear from the recipients. It brings it back to what impact the Spencer Educational Foundation has. [17:50] Justin had a great time last year, and he looks forward to seeing Tim this year, on September 18th. The Spencer Educational Foundation supports students and educational programs across the risk and insurance professions. [18:14] Tim says most young people don't have any idea what a broad, vibrant, and dynamic industry this is. We have to do more to generate awareness and excitement about our industry. [18:23] Partnerships like the one with Spencer Educational Foundation are critical. They bring awareness and help us reach smart, young, talented individuals who might not otherwise consider a career in this field. The scholarship program is a big part of that. [18:35] Lockton has been involved in the Foundation since the early days. 20 years ago, they established the John T. Lockton Memorial Scholarship through the Spencer Scholarship Program. [18:47] Lockton continues to support that program, donating over $1 million in funding for about 200 scholarships. The program is just one of the many ways Spencer is driving awareness and engagement in the industry. [18:57] Tim praises the Spencer Educational Foundation for the great work they do with colleges and universities, helping build risk management programs, facilitating internships, and bringing new people into the industry through the scholarship program. [19:06] These partnerships are essential for the future of risk and insurance because they create pathways for students to discover the unique value the profession offers. Tim says many scholarship recipients are working at Lockton today, and they are excellent. [19:37] Tim shares advice to students or early career professionals discovering risk management. “Every year, I meet with our first-year analysts and interns, and I talk to them about this very subject.” [19:45] “We talk about how big the industry is and that there are so many opportunities and career paths available to them. But the backdrop of that conversation is about the pace of change and the importance of being a continuous learner.” [19:59] “You're going to have to reinvent yourself many times over the course of your career to stay relevant, so now, at this early stage of your career, is the time to invest in yourselves. Don't get caught up in worrying about the next promotion or the next step in your career.” [20:13] “Just be patient. You're going to have plenty of time for all that. All that's going to work itself out. Just focus on gaining new experience and knowledge, and figure out what you're good at. Don't just do things. Seek to understand why.” [20:27] “Look, you can have a job or you can have a career, and they're different. But that's ultimately going to be up to you. It's your responsibility. If you focus on what you're doing and do it well, your next job will likely come from someone you're impressing today.” [20:47] “Get out of your bubble, build relationships, network, and go meet with people. Make people want to invest in you.” [21:00] “If you take nothing else out of this conversation, try to remember these things: Be curious. Ask questions. Understand why you're doing things. Show up and be present. If you can do those things, you'll ultimately be successful.” [21:20] Special thanks to Tim Ryan of Lockton for joining us here on RIMScast! We look forward to seeing him on September 18th at the Spencer Funding Their Future Gala in New York City. Visit the link in this episode's show notes for tickets and SpencerEd.org for more information. [21:40] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [22:09] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [22:27] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [22:44] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [23:01] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [23:15] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [23:27] Practice good risk management, stay safe, and thank you again for your continuous support!   Links: RIMS ERM Conference 2025 — Nov. 17‒18 Spencer Educational Foundation 2025 Funding Their Future Gala — Sept. 18, 2025, in NYC! The call for RISKWORLD 2026 submissions is open through Sept 4. Spencer Internship Program — Registration Open Through Oct. 15. RIMS Canada 2025 — Sept. 14‒17 | Registration open! 10th Annual Chicagoland Risk Forum — Sept. 18 | Registration open! RIMS Western Regional — Oct 1‒3 | Bay Area, California | Registration open! RISKWORLD 2026 — Members-only early registration! Register through Sept 30! RIMS-Certified Risk Management Professional (RIMS-CRMP) The Strategic and Enterprise Risk Center RIMS-CRO Certificate in Advanced Enterprise Risk Management — Featuring Instructor James Lam! Next bi-weekly course begins Oct 9. RIMS Diversity Equity Inclusion Council RISK PAC | RIMS Advocacy | RIMS Legislative Summit SAVE THE DATE — March 18‒19, 2026 RIMS Risk Management magazine | Contribute RIMS Now “Tim Ryan to Receive Honor at Spencer Educational Foundation's 2025 Gala” RIMS Webinars: RIMS.org/Webinars “Lockdown & Level Up: Turn Up Your Cyber Security Game Against Creative Cyber Criminals” | Sept. 4, 2025 | Sponsored by AXA XL “Driving Better Incident and Claims Management with Data, Technology & Strategic Collaboration” | Sept. 18 | Sponsored by Origami Risk “Natural Hazards: A Data-Driven Guide to Improving Resilience and Risk Financing Outcomes” | Oct. 9 | Sponsored by Global Risk Consultants “Jury Dynamics: How Juries Shape Today's Legal Landscape” | Oct. 16, 2025 | Sponsored by Zurich “Parametric Insurance: Providing Financial Certainty in Uncertain Times” | Oct. 30, 2025 | Sponsored by Swiss Re “Geopolitical Whiplash — Building Resilient Global Risk Programs in an Unstable World” | Nov. 6 | Sponsored by Hub   Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP-FED Exam Prep Virtual Workshop — November 11‒12 Full RIMS-CRMP Prep Course Schedule Intro to ERM for Senior Leaders | Nov. 4‒5 | Instructor: Elise Farnham See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “The Strengths of DE&I Initiatives with Lilian Vanvieldt-Gray of Alliant Insurance Services”, Spencer Gala Honoree 2024   Sponsored RIMScast Episodes: “The New Reality of Risk Engineering: From Code Compliance to Resilience” | Sponsored by AXA XL (New!) “Change Management: AI's Role in Loss Control and Property Insurance” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Demystifying Multinational Fronting Insurance Programs” | Sponsored by Zurich “Understanding Third-Party Litigation Funding” | Sponsored by Zurich “What Risk Managers Can Learn From School Shootings” | Sponsored by Merrill Herzog “Simplifying the Challenges of OSHA Recordkeeping” | Sponsored by Medcor “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Tim Ryan, U.S. President, Lockton Spencer Educational Foundation Funding Their Future Gala's 2025 Honoree   Production and engineering provided by Podfly.  

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews Ondrea Matthews, Sr. Director, Risk Management & Benefits at CoorsTek. Ondrea is also on the board of RIMS. She will be presenting at the RIMS Western Regional on October 2, “Gone But Not Forgotten: Mastering Absence, Disability, and Risk Without Losing Your Sanity!” Justin and Ondrea cover her risk career, the history of CoorsTek, her risk philosophy, and her experiences on the RIMS Rocky Mountain Chapter Board and the RIMS Global Board. She suggests how risk managers can work with HR to bring value to the organization.   Listen to learn about Ondrea's upcoming presentation at the RIMS Western Regional Conference.   Key Takeaways: [:01] About RIMS and RIMScast. [:14] The call for educational content submissions for RISKWORLD 2026 is open through September 4th! A link is in this episode's show notes. [:28] About this episode of RIMScast. We will discuss HR risks with Ondrea Matthews, the Senior Director of Risk Management and Benefits at Coorstek. She is also a RIMS Board Director. She will share her risk perspective. [:55] RIMS-CRMP Workshops! The next Virtual RIMS-CRMP exam prep, co-hosted by Parima, will be held on September 2nd and 3rd. [1:06] The next RIMS-CRMP-FED virtual workshop will be held on November 11th and 12th, and led by Joseph Mayo. Links to these courses can be found on the Certification Page of RIMS.org and through this episode's show notes. [1:22] RIMS Virtual Workshops! RIMS has launched a new course, “Intro to ERM for Senior Leaders.” It will be held again on November 4th and 5th and will be led by Elise Farnham. RIMS members enjoy deep discounts! [1:39] The full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's notes. [1:50] The next RIMS Webinar will be held on September 4th and will be led by AXA XL. It is titled “Lockdown & Level Up: Turn Up Your Cyber Security Game Against Creative Cyber Criminals”. [2:03] On September 18th, Origami Risk will present “Driving Better Incident and Claims Management with Data, Technology & Strategic Collaboration”. [2:12] On October 30th, Swiss Re will present “Parametric Insurance: Providing Financial Certainty in Uncertain Times”. [2:20] On November 6th, Hub will present “Geopolitical Whiplash — Building Resilient Global Risk Programs in an Unstable World”. Register at RIMS.org/Webinars. [2:32] Mark your calendars for November 17th and 18th for the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is jam-packed with educational sessions that will resonate with risk practitioners in all stages of their careers. [2:53] See the full agenda at RIMS.org/ERM2025. [2:59] RISKWORLD 2026 will be in Philadelphia, Pennsylvania, from May 3rd through May 6th. RIMS members can now lock in the 2025 rate for a full conference pass to RISKWORLD 2026 when registering by September 30th. [3:14] This also lets you enjoy earlier access to the RISKWORLD hotel block. Register by September 30th, and you will also be entered to win a $500 raffle. Don't miss out on this chance to plan and score some extra perks. [3:26] The members-only registration link is in this episode's show notes. If you are not yet a member, this is the time to join us. Visit RIMS.org/membership and build your risk network with us here at RIMS. [3:41] On with the show! Our guest today is Ondrea Matthews. She is the Senior Director for Risk Management at CoorsTek. She is also a RIMS Board Director. On October 2nd, she will have a key role at the RIMS Western Regional Conference at the Santa Clara Marriott in California. [4:02] On the afternoon of October 2nd, she will be co-leading the session “Gone But Not Forgotten: Mastering Absence, Disability, and Risk Without Losing Your Sanity!” We're going to get a preview of that session, and she'll be speaking to us from experience. Let's get to it! [4:19] Interview! Ondrea Matthews, welcome to RIMScast! [4:25] As of January 2025, Ondrea is on the RIMS Board of Directors. Ondrea will be a presenter at the RIMS Western Regional Conference on October 2nd, partnering with ESIS, talking about Gone But Not Forgotten, touching on absence management. [5:04] Ondrea started as an engineering major. With an engineering degree, Ondrea moved from Michigan to Colorado and landed in claims. She was a Workers' Compensation claims adjuster and manager for about 11 years. She decided that claims was not where she wanted to be. [5:29] Eighteen years ago, Ondrea moved to CoorsTek as their Risk Manager. It's been great at CoorsTek with a lot of opportunities, from Risk Manager to her current role, Senior Director of Risk Management and Benefits. She oversees insurance. [5:59] CoorsTek has nothing to do with beer. Adolph Coors founded CoorsTek in 1910. He is also the Founder of Coors Brewing. He branched out into ceramics. CoorsTek is the leading global manufacturer of technical ceramics in the world. It's headquartered in Golden, Colorado. [5:36] Justin and Ondrea comment on the beauty of Golden, Colorado. Justin likes the Coors Brewery and recommends the tour. He says Coors Ceramics (CoorsTek) is a close second. Both Coors Brewing and CoorsTek are owned and managed by the Coors family. [7:08] CoorsTek has 30 facilities across 10 countries. Ondrea has visited the majority of the CoorsTek facilities and has built relationships with the local leadership teams in Finance, Human Resources, and Health and Safety. [7:34] CorsTek manufactures thousands of parts, but the processes and materials are fairly consistent. They have a very low claim volume. That allows the risk team to focus on streamlining renewals, process improvements, and communication flow. [7:48] They prioritize larger strategic initiatives in alignment wth their corporate vision. It's not challenging when they all come together for the same common purpose. [8:13] Ondrea's team includes Ondrea, with a full-time Risk Manager and a part-time Workers' Compensation Manager. It's a department of 2.5. The work ebbs and flows. Between renewals and with low claim volume, there is some downtime to work on projects and other initiatives. [8:36] CoorsTek is looking at further developing its fleet management and maintaining alignment with global partners. The size of the risk team is good for CoorsTek. [8:51] Ondrea prioritizes risks by the largest exposure. CoorsTek pays attention to what is most impactful and prioritizes the health and safety of its employees. That's through Workers' Compensation, Health and Safety Partnerships with the global EHS staff. [9:12] CoorsTek looks at its property exposures. Its property insurer has a robust Risk Engineering department. CoorsTek has a dedicated Property Protection Engineer. CoorsTek prioritizes people first, and then the balance sheet and the financials. [9:31] CoorsTek is a very innovative company. The teams are always bringing a new product or process to the table. They look for ways to protect the company's financials while still enabling growth; for ways to say yes to the business while making them aware of the risks and costs. [10:17] Ondrea explains how she oversees benefits. Benefits represent a large strategic risk and opportunity, as well as increased fiduciary responsibility. [10:39] Ondrea explains that changing a health care provider requires not just a detailed financial analysis but also assessing the risk related to employee engagement, comprehensive communication, access to care, and employees' emotional well-being. [11:00] It's a framework of risk identification, assessment, and response. [11:05] Ondrea monitors risks like medical inflation, pharmacy management shifts, compliance, and vendor performance, to continually reduce financial exposure to the company and employees, related to large losses, changes in prescription coverage, deductibles, and more. [11:24] CoorsTek works with partners, consultants, and local human resource teams on responses to support and clarify for its employees. [11:44] At CoorsTek, risk doesn't just belong to Ondrea and her team. Risk is addressed by every function, every day. CoorsTek has a wide expanse of expertise, and they've brought everyone together to support the company. [12:01] They have a global trade department, a supply chain, and a government affairs position, and they've kept on top of the tariffs for the organization, reporting on changes weekly or bi-weekly. CoorsTek's Health and Safety team is also global. They stay on top of regulations. [12:19] Ondrea appreciates the collaboration they all have at CoorsTek. It makes her job easier. When they say risk, it doesn't mean Ondrea and her team. Every department comes together to face all the new challenges they are seeing recently in the economy. It's in the KoorsTek culture. [12:57] Ondrea is fortunate to have access to CoorsTek's leadership. Most of the employees do. The CEOs have direct email lines, and any employee is welcome to reach out at any time. [13:24] In Ondrea's unique role, combining risk and benefits, she has the opportunity to join the Human Resources team and the Finance leadership teams, and she reports directly to the CFO for the family company. [13:40] The family has helped build and support mechanisms for communicating with leadership. They do skip-levels. Everybody feels respected as individuals. Ondrea joined the company when they had one global location, and the company was a lot smaller. [14:05] Ondrea has been able to grow with the company and see the evolution that has come with that growth. It's exciting to see all the innovation and all the ways that CoorsTek continues to contribute to the communities and the world. [14:23] Quick Break for RIMS Events! On September 18th, the 10th Annual Chicagoland Risk Forum will be held at The Old Post Office in Chicago. Register at ChicagoRIMS.org. [14:38] On October 1st through the 3rd, the RIMS Western Regional Conference will be held in North San Jose at the Santa Clara Marriott. The agenda is live. It looks fantastic! Visit RIMSWesternRegional.com and register today! [14:55] On November 17th and 18th, elevate your ERM Program and career at the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is live, and early rates are available until September 5th. Register now to save $110 and secure your spot at the ERM event of the year. [15:17] Canadian listeners, take note, that's just a little bit South of the border in British Columbia. That's a great way to extend your knowledge after the RIMS Canada Conference. Visit RIMS.org/ERM2025 to register. [15:32] At the top, Justin mentioned RISKWORLD 2026. Through September 4th, the RISKWORLD education content submission process is still open. [15:41] RIMS invites you to share your experiences, best practices, and innovative strategies that represent the global outlook of risk management. Send us your submission, and who knows? We might select you to speak at RISKWORLD 2026 in Philadelphia! The link is in the show notes. [15:59] Let's Return to My Interview with RIMS Board Director Ondrea Matthews!  [16:11] Ondrea is a member of the RIMS Rocky Mountain Chapter. Rocky Mountain Chapter members Emily Buckley, Emily Bloedel, and Neil Colclough have been guests on RIMScast. Ondrea joined about 18 years ago when she started at CoorsTek. She's glad she joined. [17:02] The RIMS Rocky Mountain Chapter has been amazing. It helped create a community for Ondrea. She joined, not knowing a lot about risk management. The chapter has been a source of support for her for her entire career. She wouldn't be where she is today without that community. [17:40] Ondrea joined the chapter board and has held a lot of board positions, including Past President, Community Service Chair, and Secretary. She finds her time with the chapter to be invaluable. She was excited that Neil Colclough won the Volunteer of the Year award. [18:07] It's exciting to see the energy that the current board has. [18:21] As of January of this year, Ondrea is a member of the Global RIMS Board. She loves her interactions with RIMS. She likes the camaraderie and impact that you have from serving on a board. [18:53] The opportunity to serve on the RIMS Global Board came up. It was an intense process to be nominated. She's learning a lot. She's surrounded by great leaders who have been on the board for a couple of years. She loves the energy Kristen Peed brings to the board. [19:46] RIMS emphasizes professional development, inclusivity, and innovation in risk management. Ondrea's passion is giving back to the community. She appreciates the inclusion that RIMS brings. It brings together people from every walk of life and level of risk management. [20:45] Ondrea feels that RIMS's culture is very inclusive. She was welcomed with open arms. She hopes that everyone else in the RIMS community is feeling welcomed and that we want their thoughts, ideas, and their participation. [21:03] Ondrea appreciates the inclusion around RIMS. Professional development and innovation go hand in hand. You need to educate to innovate. Risk managers need to stay ahead of innovation, bring ideas to the table, and not just solve problems as they are presented. [21:31] Ondrea talks about workforce well-being and risk management, and the risks of recruitment, retention, absenteeism, and presenteeism. These are not as easy to quantify as an actuarial analysis for future claims and IBNR projections. They rely on human behavior. [22:12] CoorsTek gathers data through annual engagement surveys and Great Places to Work surveys, and addresses those results with action items, identifying areas of risk to its human capital and employee well-being. [22:27] Ondrea thinks you need to look at employee well-being through a different lens than “How is everybody feeling today, and how are they reacting to surveys?” You need to look at them with respect to absenteeism. Why are employees not showing up? [22:56] What are you doing to improve their work-life balance or get them other supports that they may need in their lives so that they can be present at work? [23:07] A Final Break! The Spencer Educational Foundation's goal to help build a talent pipeline of risk management and insurance professionals is achieved, in part, by its collaboration with risk management and insurance educators across the U.S. and Canada. [23:27] Since 1999, Spencer has awarded over $2.9 million to create more than 570 Risk Management Internships. The Internship Grants application process is now open through October 15th, 2025. [23:43] To be eligible, risk managers must be based in the U.S., Canada, or Bermuda. A link to the Internship Grants page is in this episode's show notes. You can always visit SpencerEd.org, as well. [23:57] The Spencer 2025 Funding their Future Gala will be held on Thursday, September 18th, at the Cipriani 42nd Street in Manhattan, New York. This year's honoree is Tim Ryan, the U.S. President of Lockton, and we look forward to having Tim join us here on RIMScast very soon. [24:16] A link to the Gala is also in this episode's show notes. Buy a ticket, enjoy a great night in the city, and support the future of risk management. [24:24] Let's Conclude Our Interview with Ondrea Matthews! [24:31] Ondrea will be at the RIMS Western Regional Conference on October 2nd. She is very excited. This is her 3rd Western Regional Conference. She's kicking herself for not having gone all these years in the past. [24:50] Ondrea says the vibe there is one of connections. It's a lot smaller than RISKWORLD. The Western Regional Conference is a little more laid back. There's more time to create connections and have meaningful conversations. [25:16] It provides the opportunity to create a network with people who have the same challenges as you. There's a session on wildfires. Someone in another region may not have a wildfire exposure like they have in the Western Region. It brings people together. [25:46] Ondrea will have a session on October 2nd, “Gone But Not Forgotten: Mastering Absence, Disability, and Risk Without Losing Your Sanity!” She will co-present with Brett Wilson of ESIS, a Chubb company. [26:04] The session title is a mouthful! Ondrea says she is excited to present the topic with Brett. They are getting to know each other now. [26:35] Ondrea has sat on the planning committee for the Western Regional Conference for the last couple of years. Ondrea is the conference liaison for ESIS. ESIS wanted to present this topic, and they asked Ondrea if she knew anyone who would be able to speak on this with them. [27:05] As Ondrea was already familiar with the ESIS team and currently leads absence management within CoorsTek, it seemed that she would be a really good fit, so she will be co-presenting with ESIS. [27:20] Ondrea says there are so many changes in compliance and regulation regarding absence management that it is an organizational risk. It's not just an employee well-being risk, but it's also a compliance and financial risk. [27:39] The regulations change quickly. If you are a national company across the U.S., every state has its nuance. You have to know what every state is doing where you have employees, whether it's a virtual employee or hundreds of employees.  [28:02] Regulations can put your organization at significant risk for non-compliance. There's also a reputational risk that goes along with non-compliance. [28:24] The presentation will include tips and thoughts on avoiding the common pitfalls that organizations face in navigating these regulations. [28:37] Ondrea suggests helping risk leaders connect more with their Human Resource partners, create more value for them within the company, and create more value for the company. [28:53] Ondrea will give the audience time to ask questions and share stories. Ondrea says the best sessions are interactive. Presenters learn as much from an audience as they hope the audience is going to learn from them. [29:12] Each attendee has a unique mindset and situation. Sharing unique situations helps broaden everyone's overview of how to address and potentially help solve problems. [29:27] If you're going to attend, everybody bring your questions! Ondrea's very personable and easy to speak with. Even after the session, people come up to her. She will be at the Western Regional Conference for the entire time, hoping to get some good sessions in. [29:43] Ondrea says she is available anytime through LinkedIn or email. She is happy to connect. [30:09] Ondrea shares how empathetic communication can help defuse a risky or contentious employee absence situation. Keep in mind that when an employee is on leave, it's because they are going through a significant life event. We need to have ongoing communications with them. [30:30] People think that when an employee's not at work, they shouldn't talk to them or bother them. Ondrea says you need to continue to let your employees know they're a part of the organizational family still and that you care for them. [30:51] Empathy goes a really long way. Listening and active listening help, even if you don't have answers for what they're going through. Let them know that you are going to help them navigate this. [31:04] CoorsTek has a great internal team that helps manage, leads, and is the point for employee communication. CoorsTek outsources its leave management to distance itself from the regulatory environment and focus on the employee as a person. [31:30] Justin adds that it's that sort of perspective that you're going to get at the RIMS Western Regional Conference when you go to Ondrea's session on October 2nd, “Gone But Not Forgotten.” Do not forget to go and attend! Ondrea is looking forward to seeing everyone there! [31:52] Special thanks again to Ondrea Matthews of CoorsTek and the RIMS Board of Directors for joining us here at RIMScast. Remember to see her at the RIMS Western Regional Conference from October 1st through the 3rd. [32:06] Ondrea will deliver the session on October 2nd, “Gone But Not Forgotten: Mastering Absence, Disability, and Risk Without Losing Your Sanity!” The conference will be held at the lovely Santa Clara Marriott in California. [32:20] Register, attend, and tell Ondrea that you heard her first here on RIMScast! [32:27] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [32:55] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [33:13] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [33:31] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [33:47] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [34:01] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [34:13] Practice good risk management, stay safe, and thank you again for your continuous support!   Links: RIMS ERM Conference 2025 — Nov. 17‒18 The call for RISKWORLD 2026 submissions is open through Sept 4. RIMS Canada 2025 — Sept. 14‒17 | Registration open! 10th Annual Chicagoland Risk Forum — Sept. 18 | Registration open! RIMS Western Regional — Oct 1‒3 | Bay Area, California | Registration open! RISKWORLD 2026 — Members-only early registration! Register through Sept 30! RIMS-Certified Risk Management Professional (RIMS-CRMP) The Strategic and Enterprise Risk Center Spencer Educational Foundation 2025 Funding Their Future Gala — Sept. 18, 2025, in NYC! Spencer Internship Program — Registration Open Through Oct. 15. RIMS-CRO Certificate in Advanced Enterprise Risk Management — Featuring Instructor James Lam! Next bi-weekly course begins Oct 9. RIMS Diversity, Equity, & Inclusion Council RISK PAC | RIMS Advocacy | RIMS Legislative Summit SAVE THE DATE — March 18‒19, 2026 RIMS Risk Management magazine | Contribute RIMS Now www.coorstek.com RIMS Webinars: RIMS.org/Webinars Lockdown & Level Up: Turn Up Your Cyber Security Game Against Creative Cyber Criminals | Sept. 4, 2025 | Sponsored by AXA XL “Driving Better Incident and Claims Management with Data, Technology & Strategic Collaboration” | Sept. 18 | Sponsored by Origami Risk “Parametric Insurance: Providing Financial Certainty in Uncertain Times” | Oct. 30, 2025 | Sponsored by Swiss Re “Geopolitical Whiplash — Building Resilient Global Risk Programs in an Unstable World” | Nov. 6 | Sponsored by Hub   Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP Exam Prep Virtual Workshop — Sept 2‒3, 2025 | Presented by RIMS and PARIMA RIMS-CRMP-FED Exam Prep Virtual Workshop — November 11‒12 Full RIMS-CRMP Prep Course Schedule Intro to ERM for Senior Leaders | Nov. 4‒5 | Instructor: Elise Farnham See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Vendor Management with David Neikrug” “ERM, Retail, and Risk with Jeff Strege” “Supply and Bike Chains with Emily Buckley”   Sponsored RIMScast Episodes: “The New Reality of Risk Engineering: From Code Compliance to Resilience” | Sponsored by AXA XL (New!) “Change Management: AI's Role in Loss Control and Property Insurance” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Demystifying Multinational Fronting Insurance Programs” | Sponsored by Zurich “Understanding Third-Party Litigation Funding” | Sponsored by Zurich “What Risk Managers Can Learn From School Shootings” | Sponsored by Merrill Herzog “Simplifying the Challenges of OSHA Recordkeeping” | Sponsored by Medcor “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Ondrea Matthews, Sr. Director, Risk Management & Benefits, CoorsTek   Production and engineering provided by Podfly.  

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews David Neikrug, CEO at Optimatum Solutions, about managing vendors of employer-sponsored healthcare and a recent Optimatum Solutions report, “A Path Not Taken: Vendor Management in Employer-Sponsored Healthcare”. David explores with Justin the topic of applying risk management tools to HR programs and plans, an area that risk managers rarely visit. They touch on ways for risk managers to contribute at the table using the risk management skills and tools that they have applied to recognized risk areas for years.   Listen to learn about the benefits of managing benefit plan vendors.   Key Takeaways: [:01] About RIMS and RIMScast. [:17] About this episode of RIMScast. Our topic is vendor management. We will dive deeply with Optimatum Solutions CEO, David Neikrug. [:40] RIMS-CRMP Workshops! The next Virtual RIMS-CRMP exam prep, co-hosted by Parima, will be held on September 2nd and 3rd. [:50] The next RIMS-CRMP-FED virtual workshop will be held on November 11th and 12th, and led by Joseph Mayo. Links to these courses can be found on the Certification Page of RIMS.org and through this episode's show notes. [1:07] RIMS Virtual Workshops! RIMS has launched a new course, “Intro to ERM for Senior Leaders.” It will be held again on November 4th and 5th and will be led by Elise Farnham. RIMS members enjoy deep discounts! [1:24] The full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's notes. [1:35] The next RIMS Webinar will be held on September 4th and will be led by AXA XL. It is titled “Lockdown & Level Up: Turn Up Your Cyber Security Game Against Creative Cyber Criminals”. [1:48] On September 18th, Origami Risk will present “Driving Better Incident and Claims Management with Data, Technology & Strategic Collaboration”. [1:56] On October 30th, Swiss Re will present “Parametric Insurance: Providing Financial Certainty in Uncertain Times”. [2:05] On November 6th, Hub will present “Geopolitical Whiplash — Building Resilient Global Risk Programs in an Unstable World”. Register at RIMS.org/Webinars. [2:17] Mark your calendars for November 17th and 18th for the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is jam-packed with educational sessions that will resonate with risk practitioners in all stages of their careers. [2:38] See the full agenda at RIMS.org/ERM2025. [2:44] RISKWORLD 2026 will be in Philadelphia, Pennsylvania, from May 3rd through May 6th. RIMS members can now lock in the 2025 rate for a full conference pass to RISKWORLD 2026 when registering by September 30th. [2:58] This also lets you enjoy earlier access to the RISKWORLD hotel block. Register by September 30th, and you will also be entered to win a $500 raffle. Don't miss out on this chance to plan and score some extra perks. [3:11] The members-only registration link is in this episode's show notes. If you are not yet a member, this is the time to join us. Visit RIMS.org/membership and build your risk network with us here at RIMS. [3:26] On with the show! You wanted to hear about vendor management, and that's why I reached out to Optimatum Solutions CEO, David Neikrug, to discuss the findings in Optimatum's new report, “A Path Not Taken: Vendor Management in Employer-Sponsored Healthcare”. [3:50] It's got some fascinating insights, and I wanted to extend the dialogue beyond the PDF, so let's get started! [3:56] Interview! David Neikrug, welcome to RIMScast! [4:07] Justin hasn't covered vendor management much on RIMScast. Justin invited David on the show to talk about Optimatum's publicly available paper, “A Path Not Taken: Vendor Management in Employer-Sponsored Healthcare.” This speaks to a risk management audience. [4:28] There is a link in this episode's show notes. The average cost of healthcare in 2025 is pushing north of $25K total cost, per employee per year, and it's an outsourced function. It's a large amount of money. [5:08] HR generally doesn't have the traditional service level agreements (SLAs) or performance guarantees that are present in an IT services agreement. That's a major disconnect that leads to financial, operational, and risk issues that go unchecked. [5:44] Traditionally, we don't see risk managers getting involved in HR things like employer-sponsored healthcare. David encourages risk managers to take the tools and skills they know and apply them to HR and employer-sponsored healthcare and retirement plans. [6:23] David suggests risk managers should demand vendor transparency when it comes to fees, debits, and credits. David talks about pharmacy rebates, segregation, and how credits are captured and applied. [7:09] David says vendor harmonization can be applied vertically or horizontally. The vertical side is when a company has acquired several HR benefits and programs, and then merges them into one program. The value creation by doing that is immense. [7:56] David says horizontal harmonization applies to anybody who aggregates companies of various kinds, including family offices. Each company may have a disparate benefits plan. Bringing plans together can save hundreds to thousands of dollars per employee per year. [8:46] Those are the types of numbers Optimatum Solutions is seeing as the opportunity for a risk manager to focus on as a quantifiable value proposition of bringing 10 vendor programs into one aggregated program. [9:14] From a risk standpoint, you have a single source to manage across enterprises. [9:31] David often speaks using numbers to convey the point. He says risk managers have a wealth of information and know what they are doing. When it comes to opportunities to create value, HR is an area they're not thinking about. [10:25] David suggests surveying risk managers and asking what percentage of risk managers are focused on the HR side, employer-sponsored healthcare, and retirement plans. You'll see the opportunity is almost endless. [10:44] Quick Break for RIMS Events!  On September 18th, the 10th Annual Chicagoland Risk Forum will be held at The Old Post Office in Chicago. Register at ChicagoRIMS.org. [10:59] On October 1st through the 3rd, the RIMS Western Regional Conference will be held in North San Jose at the Santa Clara Marriott. The agenda is live. It looks fantastic! Visit RIMSWesternRegional.com and register today! [11:15] On November 17th and 18th, elevate your ERM Program and career at the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is live, and early rates are available until September 5th. Register now to save $110 and secure your spot at the ERM event of the year. [11:37] Canadian listeners, take note, that's just a little bit South of the border in British Columbia. That's a great way to extend your knowledge after the RIMS Canada Conference. Visit RIMS.org/ERM2025 to register. [11:52] At the top, Justin mentioned RISKWORLD 2026. Through September 4th, the RISKWORLD education content submission process is still open. [12:02] RIMS invites you to share your experiences, best practices, and innovative strategies that represent the global outlook of risk management. Send us your submission, and who knows? We might select you to speak at RISKWORLD 2026 in Philadelphia! The link is in the show notes. [12:20] Let's Return to My Interview with David Neikrug!  [12:42] David says the first thing to do is make sure risk managers have a seat at the table of employer-sponsored healthcare. They need to look at and understand all the terms and conditions of the contracts, looking for the low-hanging fruit. [12:55] Look for Service Level Agreements, Performance Guarantees, and Built-in Reconciliation Clauses for the vendor to provide a self-reconciliation of all the debits and credits from the plan year. Understand the contracts. [13:17] Second, make sure that you're a part of the team. Look at what you can do, bringing all the tools that you've acquired, dealing with the risk side over the years, and applying them to the HR benefits side. [13:54] For organizations of between 500 to 5,000 employees, there is ample opportunity. Those are going more unwatched than the larger organizations. The vendors aren't used to being held as accountable as they are for a Fortune 100. [14:21] David would say there isn't an organization that doesn't have an opportunity. It's a matter of focusing on it and bringing your expertise to the table to help your organization hold those vendors accountable, drive savings and performance, and create value. [14:59] David said Optimatum Solutions had a client that was a rapidly growing organization. They had acquired a company and decided to change the acquired company's vendor because they had been using a different vendor. [15:22] David mentions that Optimatum Solutions has a focus on improving or fixing relationships with vendors, versus running an RFP and finding a new vendor. It's better to fix a problem than to replace it. [15:40] Someone at the client company decided to move the pension plan business of the acquired company to a new provider. The plan was started in 1972, before the ERISA regulations on how pension plans are managed. The new vendor did no due diligence and took it over. [16:37] Within the first year, there was a claim by a retiree that the lump sum payment should have been 10 times what it was, stemming from one example in a plan document of how a benefit will be calculated. The company had to defend an $18 million potential claim. [17:11] It took three years to resolve. This taught the new vendor what the old vendor had been doing seamlessly for all those years. The former vendor knew how to deal with various situations, including payments to international employees. [17:49] The new vendor hadn't understood what they were acquiring. That led to a colossal mess. [18:10] It was an HR issue. They had a risk manager, but hadn't thought of having the risk manager at the table for this event. [18:20] A Final Break! The Spencer Educational Foundation's goal to help build a talent pipeline of risk management and insurance professionals is achieved, in part, by its collaboration with risk management and insurance educators across the U.S. and Canada. [18:40] Since 1999, Spencer has awarded over $2.9 million to create more than 570 Risk Management Internships. The Internship Grants application process is now open through October 15th, 2025. [18:56] To be eligible, risk managers must be based in the U.S., Canada, or Bermuda. A link to the Internship Grants page is in this episode's show notes. You can always visit SpencerEd.org, as well. [19:10] The Spencer 2025 Funding their Future Gala will be held on Thursday, September 18th, at the Cipriani 42nd Street in Manhattan, New York. This year's honoree is Tim Ryan, the U.S. President of Lockton, and we look forward to having Tim join us here on RIMScast very soon. [19:29] A link to the Gala is also in this episode's show notes. Buy a ticket, enjoy a great night in the city, and support the future of risk management. [19:38] Let's Return to the Conclusion of My Interview with Optimatum Solutions CEO, David Neikrug! [19:47] Behavioral and mental health are workforce concerns and reputational risks. David says the real number is productivity. If a factory has employees out for behavioral health issues, it has to replace those employees with temporary workers while still paying them. [20:43] The total cost of unmanaged behavioral health in a workforce is not just the behavioral health medical claims, pharmacy claims, or inpatient claims; it's also the lost working hours of those employees and the replacement costs of those employees. [21:15] That's a much larger number than just the surface of behavioral and mental health. Today, all health plans have strong behavioral programs. Organizations have Employee Assistance Programs (EAPs). [21:38] There are also point solutions adding a layer of a microbenefit on top of the program to ensure that employees are receiving the right care at the right time, in the right place.  [22:01] Organizations have the right tools. An employer will have all these programs, but they're disconnected. No one is bringing everyone to the table. [22:24] For a certain cost per employee per month, an EAP vendor will provide a given number of behavioral health visits. They will support the process within the traditional healthcare delivery system. Organizations can have point solutions for behavioral health. [23:00] Organizations can have these vendors at the table to understand what's going on at the organization. Are there RIFs? Are there acquisitions? Does the organization have seasonal issues driving stress? Is there an issue with the community where the organization is located? [23:20] Look at it holistically. Bring all these vendors to the table and discuss what's going on.  [23:30] In an unfortunate situation where employees are very stressed and have some sort of episode while at work, that's a material reputational risk, internally, and it may become an external issue. Most employers today have the vendors in place who can support them. [24:05] The steps are bringing the vendors to the table and managing them to ensure that they're aligned with the intended outcomes, and everyone's goal is aligned accordingly. [24:20] When you're discussing the organization with vendors, what about trade secrets, such as expansion and strategy? David says if you have the right vendor, they're about confidentiality. [24:46] If you're about to announce a Reduction in Force (RIF) or an acquisition, you will want your EAP in place to train managers to deal with employees who may be stressed. [26:01] David talks about AI risks. Ensure that when your employees are using any AI platform, you have thoroughly vetted the platforms you are allowing them to use to make sure that none of your proprietary or confidential information lands in public. [26:36] When using AI with confidential information, unless it's a closed system, you have a material risk of it being exposed. [27:02] AI is here for the future. It will change the face of every single profession. Justin assures that there will be no bots hosting or guesting on RIMScast! [27:35] David asks organizations, in the face of AI, What are you doing about it? How are you training and supporting your employees so that they can be part of the future, versus being a former employee who has been replaced due to AI? [27:54] In analytics, AI is simplifying delivery and crunching numbers like we've never seen before. These are incredible benefits for organizations in the future. [28:27] David thinks that you need internal tools to ensure that your employees are not divulging confidential information within public tools and that your vendors and their vendors are all aligned to apply the same rules for confidentiality. [29:12] David, you have been such a wonderful guest! I'm so glad that you were here to provide a little extra insight into the recent Optimatum Solutions paper, “A Path Not Taken: Vendor Management in Employer-Sponsored Healthcare”. A link is in this episode's show notes. [29:35] At the end of the paper is David's contact information. [29:53] Special thanks again to Optimatum Solutions CEO, David Neikrug, for joining us here on RIMScast. You can find the link to A Path Not Taken, the professional report, at OptimatumSolutions.com and in this episode's show notes. [30:11] I've also got links to RIMS coverage of vendor management in this episode's show notes. [30:17] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [30:45] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [31:03] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [31:21] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [31:37] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [31:52] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [32:04] Practice good risk management, stay safe, and thank you again for your continuous support!   Links: RIMS ERM Conference 2025 — Nov. 17‒18 The call for RISKWORLD 2026 submissions is now open! RIMS Canada 2025 — Sept. 14‒17 | Registration open! 10th Annual Chicagoland Risk Forum — Sept. 18 | Registration open! RIMS Western Regional — Oct 1‒3 | Bay Area, California | Registration open! RISKWORLD 2026 — Members-only early registration! Register through Sept 30! RIMS-Certified Risk Management Professional (RIMS-CRMP) The Strategic and Enterprise Risk Center Spencer Educational Foundation 2025 Funding Their Future Gala — Sept. 18, 2025, in NYC! Spencer Internship Program — Registration Open Through Oct. 15. RIMS-CRO Certificate in Advanced Enterprise Risk Management — Featuring Instructor James Lam! Next bi-weekly course begins Oct 9. RIMS Diversity Equity Inclusion Council RISK PAC | RIMS Advocacy | RIMS Legislative Summit SAVE THE DATE — March 18‒19, 2026 RIMS Risk Management magazine | Contribute RIMS Now Optimatum Professional Report: “A Path Not Taken: Vendor Management in Employer-Sponsored Healthcare” OptimatumSolutions.com RIMS Webinars: RIMS.org/Webinars “Lockdown & Level Up: Turn Up Your Cyber Security Game Against Creative Cyber Criminals” | Sept. 4, 2025 | Sponsored by AXA XL “Driving Better Incident and Claims Management with Data, Technology & Strategic Collaboration” | Sept. 18 | Sponsored by Origami Risk “Parametric Insurance: Providing Financial Certainty in Uncertain Times” | Oct. 30, 2025 | Sponsored by Swiss Re “Geopolitical Whiplash — Building Resilient Global Risk Programs in an Unstable World” | Nov. 6 | Sponsored by Hub   Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP Exam Prep Virtual Workshop — Sept 2‒3, 2025 | Presented by RIMS and PARIMA RIMS-CRMP-FED Exam Prep Virtual Workshop — November 11‒12 Full RIMS-CRMP Prep Course Schedule “Intro to ERM for Senior Leaders” | Nov. 4‒5 | Instructor: Elise Farnham See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “ERM, Retail, and Risk with Jeff Strege” “Supply and Bike Chains with Emily Buckley”   Sponsored RIMScast Episodes: “The New Reality of Risk Engineering: From Code Compliance to Resilience” | Sponsored by AXA XL (New!) “Change Management: AI's Role in Loss Control and Property Insurance” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Demystifying Multinational Fronting Insurance Programs” | Sponsored by Zurich “Understanding Third-Party Litigation Funding” | Sponsored by Zurich “What Risk Managers Can Learn From School Shootings” | Sponsored by Merrill Herzog “Simplifying the Challenges of OSHA Recordkeeping” | Sponsored by Medcor “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: David Neikrug, CEO at Optimatum Solutions LLC   Production and engineering provided by Podfly.  

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   The inaugural RIMS Texas Regional was held Aug. 4‒6 at the Henry B. Gonzalez Convention Center in San Antonio. Nearly 500 attendees filled the hall for the groundbreaking event, which united the Texas RIMS chapters and welcomed risk management professionals worldwide.   In this episode, Justin interviews Conference attendees Tiara Wallace, DFW RIMS Inclusivity Chair and Director of RISK Invesco US, Jason Turk,  Director of Operations for Bondy Law Group, and Founder of Swag for Schools, and Maximilian Glodde, Co-Founder and CEO of MEO Continuity. They discuss their experiences at the inaugural RIMS Texas Regional Conference, their risk management backgrounds, and their advice for risk managers today.   Listen to learn more about this inaugural annual RIMS Texas Regional event.   Key Takeaways: [:01] About RIMS and RIMScast. [:17] About this episode of RIMScast, recorded and produced live onsite at the RIMS Texas Regional Conference 2025 in San Antonio. We have three fascinating perspectives today. [:47] RIMS-CRMP Workshops! The next Virtual RIMS-CRMP exam prep, co-hosted by Parima, will be held on September 2nd and 3rd. [:58] The next RIMS-CRMP-FED virtual workshop will be held on November 11th and 12th, and led by Joseph Mayo. Links to these courses can be found on the Certification Page of RIMS.org and through this episode's show notes. [1:14] RIMS Virtual Workshops! RIMS has launched a new course, “Intro to ERM for Senior Leaders.” It will be held again on November 4th and 5th and will be led by Elise Farnham. RIMS members enjoy deep discounts! [1:32] The full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's notes. [1:43] The next RIMS Webinar will be held on September 4th and will be led by AXA XL. It is titled “Lockdown & Level Up: Turn Up Your Cyber Security Game Against Creative Cyber Criminals”. [1:56] On October 30th, Swiss Re will present “Parametric Insurance: Providing Financial Certainty in Uncertain Times”. [2:04] Mark your calendars for November 17th and 18th for the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is jam-packed with educational sessions that will resonate with risk practitioners in all stages of their careers. [2:25] See the full agenda at RIMS.org/ERM2025. Nominations are open for the RIMS Global ERM Award of Distinction 2025. The nomination deadline is Saturday, August 16th. The award is presented annually at the RIMS ERM Conference. There is a link in this episode's show notes. [2:52] If your organization's ERM program or one you know of deserves this recognition, we want to hear about it. Remember to send in that nomination form by August 16th. [3:03] RISKWORLD 2026 will be in Philadelphia, Pennsylvania, from May 3rd through May 6th. RIMS members can now lock in the 2025 rate for a full conference pass to RISKWORLD 2026 when registering by September 30th. [3:18] This also lets you enjoy earlier access to the RISKWORLD hotel block. Register by September 30th, and you will also be entered to win a $500 raffle. Don't miss out on this chance to plan and score some extra perks. [3:31] The members-only registration link is in this episode's show notes. If you are not yet a member, this is the time to join us. Visit RIMS.org/membership and build your risk network with us here at RIMS. [3:45] On with the show! The RIMS Texas Regional Conference 2025 was a smashing success, with nearly 500 attendees in the Henry B. González Convention Center in San Antonio! [3:58] Feedback has been wonderful, on everything from keynotes to educational sessions to networking opportunities. If you missed it this year, mark your calendar for August 10th through 12th, 2026. We will be back at the convention center in San Antonio next year. [4:14] Justin interviewed a few of the attendees, the first of whom is very well-known in the DFW RIMS Chapter. Tiara Wallace is a long-time DFW RIMS Chapter member, and she is also the Inclusivity Chair. [4:30] In her full-time job, Tiara is the Director of Risk Management for Invesco US. We're going to talk about construction risk in Texas and the power of inclusivity, and what it means for her and everyone at DFW RIMS. Let's get to it! [4:44] Interview! Tiara Wallace, welcome to RIMScast! [5:26] Tiara says it is amazing to see all four chapters come together with Global RIMS! It's been great meeting new folks, seeing new vendor partners, and meeting risk professionals from across the state of Texas. It's been a great event and a great turnout! [5:55] Tiara is part of the DFW RIMS Chapter and also sits on the Board for the Texas Regional as one of the contributors, to help bring together DFW's POV for the Texas Regional. [6:25] Tiara says we are stronger together, and it's been great to collaborate across the different chapters and meet folks she wouldn't ordinarily have met.  [6:44] Tiara is the Director of Risk Management for Invesco Real Estate. Invesco acquires real estate assets and develops and constructs new assets. Tiara handles the insurance for liability, property, environmental, claims management, and contract review. [7:07] Everything for risk management for a major property owner in Texas and across the U.S. [7:36] Tiara says that since the pandemic of 2020, Texas has seen an increase in folks flocking to DFW for the cost of living. That brought in more development, construction, and congestion on the roads. This required more labor and construction employees to build offices. [8:20] Tiara says there are issues in keeping up with the pace of people coming in. There is a labor shortage, and extreme weather with heat and flooding. For a couple of years, Texas had bad freezes that they were not prepared to handle. Justin says Texas faces unique exposures. [9:22] Tiara says, post-pandemic, we have supply chain issues. Some companies buy warehouses to store materials. Tiara worked for an owner-developer who had land and facilities to store materials. Manage great relationships with your vendors. Purchase locally. [9:53] Tiara looked at ways to shorten the pipeline so that when they had disruptions, they didn't delay projects. Invesco wanted to be able to continue construction so that folks would have a place to live, work, and play. [10:14] Tiara elaborates on partnerships and contract management. What does the contract say? What are we doing to protect not only ourselves but our vendor partners, to fulfill our fiduciary responsibility to continue to produce, build, and not go bankrupt? [11:37] Tiara thinks that safety takes a couple of things: first, your alignment and partnership with safety managers, even outside of your organization, to discuss challenges, and discussing claims history with teams on the ground to help them practice safety. [12:24] The second thing is to leverage your carriers' risk control/loss control department so they can come in and give you tools. [12:37] Typically, a risk manager is a team of one, so you have to be resourceful about whom you work with, and run it up to the organization to make sure they're aligned with it. [13:01] At Invesco, Tiara is in a team of three, and they partner with a larger risk management consulting group. Tiara has a risk analyst and a risk manager on her team, and they attack everything together. Tiara lays out the division of tasks between them. [13:44] Tiara is the Inclusivity Chair at RIMS DFW Chapter. It's a new role. They wanted to bridge the gap between ages, risk managers, carrier partners, and vendor partners. [14:34] They wanted everyone coming to a DFW RIMS event to know that they have a place where they feel they belong. They are a part of a community working together to advance the risk management and insurance industry within Dallas-Fort Worth. [15:20] Tiara says people have not taken a moment to pause and use a common-sense approach about inclusivity. We need to be intentional. Some of us are getting ready to exit our industry. We need to recruit people into it. [16:02] How are we making sure this industry will be around for the rest of our time? Insurance is an industry that touches everything. Inclusivity means everybody should be included in it. [16:54] Tiara is a transplant from Oklahoma City to Dallas. She knew few people here. When her boss asked her for risk management connections, she started with LinkedIn. She asked her broker, and they started a real estate council to help her with the questions she had. [18:53] Justin tells Tiara it has been inspiring to hear her story. He is glad she is doing so well and was able to join us on RIMScast live from the RIMS Texas Regional Conference 2025. Thank you, Tiara! [19:22] Quick Break for RIMS Events!  On September 18th, the 10th Annual Chicagoland Risk Forum will be held at The Old Post Office in Chicago. Register at ChicagoRIMS.org. [19:36] On October 1st through the 3rd, the RIMS Western Regional Conference will be held in North San Jose at the Santa Clara Marriott. The agenda is live. It looks fantastic! Visit RIMSWesternRegional.com and register today! [19:53] On November 17th and 18th, elevate your ERM Program and career at the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is live, and early rates are available until September 5th. Register now to save $110 and secure your spot at the ERM event of the year. [20:15] Canadian listeners, take note, that's just a little bit South of the border in British Columbia. That's a great way to extend your knowledge after the RIMS Canada Conference. Visit RIMS.org/ERM2025 to register. [20:30] On with the Show! Our next guest was highly visible at the RIMS Texas Regional. He is Jason Turk, the Founder and Project Coordinator of the charity program, Swag for Schools. He is also the Director of Operations for the Bondy Law Group in Encino, California. [20:50] Jason is the former Membership Director for DFW RIMS. We will discuss his fascinating risk career and work with risk managers. We will learn about how Swag for Schools emphasizes sustainability by redistributing conference giveaways and giving back to the local community. [21:16] Interview! Jason Turk, welcome to RIMScast! [21:22] If you've been to DFW RIMS events, you may remember the Swag for Schools booth, which is manned by former Membership Director for DFW RIMS, Jason Turk. Jason, welcome to RIMScast! [22:03] Jason joined the Marine Corps in the early '90s and got out in '97. He worked as a security guard at the Workers' Compensation Appeals Board in San Bernardino. From there, he did surveillance and investigations in Southern California and then returned home to Texas. [22:36] Jason went to work for an investigation company in Dallas and became involved with the DFW RIMS Chapter. He worked in claims, Medicare compliance, and medical canvassing, and he was a California workers' compensation claims adjuster in the Dallas office of Crum & Forster. [22:58] He has a well-rounded career in claims. He's been involved with the DFW RIMS chapter since the early 2000s. [23:06] Jason is the Director of Operations of the Bondy Law Group. They do California workers' compensation defense. Jason tracks performance and maintains smooth communication in operations throughout the firm and with its clients. [23:36] Jason's goal has been to build relationships with the risk managers. His job directly impacts their bottom line, their employees, and the culture they set within their companies. [23:48] In Jason's experience, the workers' compensation world in California is a litigious area. He tries to make a positive impact on those employers and maintain long-term relationships. Jason's LinkedIn page link is in this episode's show notes. [24:19] Swag for Schools was born from an experience Jason had at a conference in 2019. Exhibitors were leaving, a storm was coming, and they abandoned boxes of marketing materials in the hall. Jason thought there had to be something he could do with those items. [24:48] He thought of donating the items, saving the exhibitors' shipping costs and time, saving the materials from going to a landfill, and doing some good, providing items to school teachers. There are a lot of items that the school teachers would go and purchase on their own. [25:04] That gave Jason the idea in 2019 to create Swag for Schools. He ran pilot tests in California and Texas, and it was very successful. Then COVID-19 hit, and conferences came to a grinding halt. [25:24] When Jason returned to the industry and the Bondy Law Group, he reinvigorated the program. Now they're on the 10th or more conference since resuming the program. [25:47] As a charity program, not a 501(c)(3), and not a non-profit, Swag for Schools does not seek or accept monetary donations. As a pass-through program, they will accept gift cards. They facilitate the donation to a local school in the area of the conference. They don't ship. [26:07] They accept typical conference swag: pens, notepads, water bottles, towels, and hand sanitizer. Many of the schools that receive the swag also support battered women's shelters, adult education, and other programs. Items not needed for schools can help other folks. [26:43] The stress balls they use in arts and crafts. Koozies get turned into hand puppets. The teachers find a way to utilize these items. [27:04] Swag for Schools doesn't have an expectation from the exhibitors. The items cost the exhibitors. Often, they want to take them home. Last year, they filled half of a 26-foot box truck with donation items that went to a school's foundation that went to K-12 and adult education. [27:35] Swag for Schools doesn't discriminate on the items because schools will find a way to use them. Unless it's a shot glass or something sharp, Swag for Schools will take it. [27:56] The items donated at the RIMS Texas Regional 2025 Conference will be boxed up and taken to Woodrow Wilson Elementary School in San Antonio, about four miles away from the Conference Center. [28:18] Woodrow Wilson School will put the items in a school store where the teachers can pull the items they need without paying for them or accounting for them, as they are donations. Every little bit helps. You never know what use someone is going to have for these items. [29:02] It helps the teachers who don't have to buy things for their class, and it helps the exhibitors on their ESG goals, not putting swag in a landfill. [29:14] Jason, it has been such a pleasure to see you again. As a reminder to the listeners, a link to the Swag for Schools LinkedIn page is in this episode's show notes. Jason, thank you for doing such wonderful work for yourself and on behalf of the greater risk community. [29:53] A Final Break! The Spencer Educational Foundation's goal to help build a talent pipeline of risk management and insurance professionals is achieved, in part, by its collaboration with risk management and insurance educators across the U.S. and Canada. [30:12] Since 1999, Spencer has awarded over $2.9 million to create more than 570 Risk Management Internships. The Internship Grants application process will open on August 15th, 2025. It will close on October 15th. [30:32] To be eligible, risk managers must be based in the U.S., Canada, or Bermuda. A link to the Internship Grants page is in this episode's show notes. You can always visit SpencerEd.org, as well. [30:46] The Spencer 2025 Funding their Future Gala will be held on Thursday, September 18th, at the Cipriani 42nd Street in Manhattan, New York. This year's honoree is Tim Ryan, the U.S. President of Lockton, and we look forward to having Tim join us here on RIMScast very soon. [31:05] A link to the Gala is also in this episode's show notes. Buy a ticket, enjoy a great night in the city, and support the future of risk management. [31:14] Our next guest is the Co-Founder and CEO of MEO Continuity, a risk management software company that helps you optimize business disruption response. [31:25] His name is Maximilian Glodde, and we discuss risk management and why it was so important for him, as the Founder and CEO of a startup, to join RIMS. [31:43] Interview! Maximilian Glodde, welcome to RIMScast! [31:45] Maximilian has been in RIMS and the risk management space for 10 years. MEO Continuity is a relatively young startup of just over three years. [32:29] Maximilian believes the biggest challenge for a startup is getting your word out. They had early validation that we had something people found valuable. We had to stay disciplined about staying in our lane. The big challenge is getting your name out and staying focused. [32:51] Maximilian says there is a lot that comes with starting a company. He has a completely different appreciation for HR. You take it for granted. He gives HR a big shoutout for the policies and procedures you don't think about. [33:11] Once you grow past your founding team, HR becomes very important. You need to think about what people care about at work and what makes them happy. [33:37] When Maximilian and Justin met in Denver at the ERM Conference 2023, MEO Continuity was just Christopher Wegman and Maximilian Glodde. They now have a team of over 15. They've grown fast, and they have wonderful clients in all different industries. [34:24] Maximilian had come from a large carrier, and RIMS was an event the carrier sponsored. Maximilian got to see what RIMS was all about. He knew, when he came out with MEO Continuity, they needed to start the journey by attending RIMS conferences. [34:45] RIMS conferences are attended by a high caliber of companies, vendors, and prospects. The first conference where MEO Continuity exhibited was RISKWORLD 2024 in San Diego. That event was a huge success. MEO Continuity got their message out. [35:28] Since exhibiting at RISKWORLD 2024, MEO Continuity has streamlined their conference preparation process. Maximilian liked that the RIMS team was very responsive to their many questions and answered them quickly. They felt super supported for a successful event. [35:57] That support and success is why they came back to RISKWORLD 2025 in Chicago. MEO Continuity will exhibit at the RIMS Canada Conference 2025, from September 14th through 17th, and at the RIMS Western Regional from October 1st through 3rd. [36:22] MEO Continuity will also exhibit at the RIMS ERM Conference in Seattle, on November 17th and 18th, and will co-present a session on November 17th, “Are You Mapping Your Value Chain Backwards?” with Emily Buckley of Specialized Bicycle Components. [36:52] Maximilian believes the value chain mapping process lives at the core of the risk management process. It's very difficult to manage and mitigate risk if you don't understand what's important in your value chain. [37:27] MEO Continuity is a proponent of starting at the end of the value chain, with your customers and working your way backward toward raw materials. When you map backward, wherever you stop, up to that point, you get some decision-useful information. [37:49] That's what the presentation will be about. Maximilian and Emily have been working together on it. [38:14] Maximilian shares his advice for risk professionals considering starting a company. You have to be somewhat crazy! If Maximilan had known all the things that could go wrong, he likely would not have taken that leap. Don't look too far forward. It will scare you to death! [38:35] Don't be afraid to get your name out there. Attending these RIMS conferences was very valuable for MEO Continuity. Maximilian adds that conferences increase the conversations you have and how often you talk about your product. You improve your presentation quickly. [39:02] Presenting in person is invaluable. It is authentic. Go to conferences. People are open to supporting and having those conversations. [39:24] Maximilian Glodde, thank you so much for joining us here on RIMScast!  [39:30] Special thanks again to all of my guests, and to everyone who attended, sponsored, and exhibited at the RIMS Texas Regional Conference  2025. This inaugural event was fantastic! [39:44] Be sure to mark your calendars for the 2nd Annual RIMS Texas Regional Conference from August 10th through 12th, 2026, back here in San Antonio! Be sure to check out the RIMS.org/events page for more information. [40:02] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [40:31] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [40:49] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [41:07] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [41:23] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [41:37] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [41:49] Practice good risk management, stay safe, and thank you again for your continuous support!   Links: RIMS ERM Conference 2025 — Nov. 17‒18 | RIMS Global ERM Award of Distinction 2025 Nominations Open Through Aug. 16 RIMS Canada 2025 — Sept. 14‒17 | Registration open! 10th Annual Chicagoland Risk Forum — Sept. 18 | Registration open! RIMS Western Regional — Oct 1‒3 | Bay Area, California | Registration open! RISKWORLD 2026 — Members-only early registration! Register through Sept 30! RIMS-Certified Risk Management Professional (RIMS-CRMP) The Strategic and Enterprise Risk Center Spencer Educational Foundation 2025 Funding Their Future Gala — Sept. 18, 2025 in NYC! RIMS-CRO Certificate in Advanced Enterprise Risk Management — Featuring Instructor James Lam! Next bi-weekly course begins Oct 9. RIMS Diversity Equity Inclusion Council RISK PAC | RIMS Advocacy | RIMS Legislative Summit SAVE THE DATE — March 18‒19, 2026 RIMS Risk Management magazine | Contribute RIMS Now RIMS Webinars: RIMS.org/Webinars “Lockdown & Level Up: Turn Up Your Cyber Security Game Against Creative Cyber Criminals” | Sept. 4, 2025 | Sponsored by AXA XL “Parametric Insurance: Providing Financial Certainty in Uncertain Times” | Oct. 30, 2025 | Sponsored by Swiss Re   Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP Exam Prep Virtual Workshop — Sept 2‒3, 2025 | Presented by RIMS and PARIMA RIMS-CRMP-FED Exam Prep Virtual Workshop — November 11‒12 Full RIMS-CRMP Prep Course Schedule “Intro to ERM for Senior Leaders” | Nov. 4‒5 | Instructor: Elise Farnham See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Leadership Lessons with Major General (Ret.) Robert F. Whittle Jr., RIMS Texas Keynote” “Risk and Clarity with Huw Edwards, RIMS Texas Keynote” “ERM, Retail, and Risk with Jeff Strege” “Supply and Bike Chains with Emily Buckley”   Sponsored RIMScast Episodes: “The New Reality of Risk Engineering: From Code Compliance to Resilience” | Sponsored by AXA XL (New!) “Change Management: AI's Role in Loss Control and Property Insurance” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Demystifying Multinational Fronting Insurance Programs” | Sponsored by Zurich “Understanding Third-Party Litigation Funding” | Sponsored by Zurich “What Risk Managers Can Learn From School Shootings” | Sponsored by Merrill Herzog “Simplifying the Challenges of OSHA Recordkeeping” | Sponsored by Medcor “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guests: Tiara Wallace, DFW RIMS Inclusivity Chair, Director of RISK, Invesco US Jason Turk, Bondy Law Group, Director of Operations (California), Swag for Schools on LinkedIn Maximilian Glodde, CEO of MEO Continuity   Production and engineering provided by Podfly.  

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews Amanda Lindhout, RIMS Canada Keynote, bestselling author, and globally sought-after keynote speaker known for her powerful insights on resilience and transformation. Justin and Amanda discuss her 460 days in captivity in Somalia, the resilience she learned to develop in her darkest days, and the lessons she brings to the world on resilience and inner strength. They discuss Amanda's New York Times bestselling memoir, A House in the Sky, how hard but cathartic it was to write, and why she shared it with the world after writing it for her healing. She discusses her Complex Post-Traumatic Stress Disorder and how she evolved past being homebound for two years.   Amanda gives a preview of her message for the closing keynote of the RIMS Canada Conference 2025 and what the audience can expect to learn.   Listen to learn how you can strengthen your resilience through intention, presence, gratitude, and mindset.   Key Takeaways: [:01] About RIMS and RIMScast. [:14] The RIMS Canada Conference 2025 will be held from September 14th through the 17th in Calgary. Visit RIMSCanadaConference.ca to register. [:26] About this episode of RIMScast. Our guest today is the author of the New York Times bestselling book, A House in the Sky, and she will deliver a keynote address at the RIMS Canada Conference 2025 on September 17th. I'm talking about Amanda Lindhout. [:57] RIMS-CRMP Workshops! The next Virtual RIMS-CRMP exam prep, co-hosted by Parima, will be held on September 2nd and 3rd. [1:07] The next RIMS-CRMP-FED virtual workshop will be held on November 11th and 12th, and led by Joseph Mayo. Links to these courses can be found on the Certification Page of RIMS.org and through this episode's show notes. [1:23] The next RIMS Webinar will be held on September 4th and will be led by AXA XL. It is titled “Lockdown & Level Up: Turn Up Your Cyber Security Game Against Creative Cyber Criminals”. Register at RIMS.org/Webinars.  [1:38] RIMS Virtual Workshops! RIMS has launched a new course, “Intro to ERM for Senior Leaders.” This is a two-day course. The first two-day course will be held on August 12th and 13th and will be led by former RIMS President, Chris Mandel. [1:56] The course will be held again on November 4th and 5th and will be led by Elise Farnham. RIMS members enjoy deep discounts! [2:05] The full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's notes. [2:16] Mark your calendars for November 17th and 18th for the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is jam-packed with educational sessions that will resonate with risk practitioners in all stages of their careers. [2:37] See the full agenda at RIMS.org/ERM2025. Nominations are open for the RIMS Global ERM Award of Distinction 2025. The nomination deadline is Saturday, August 16th. The award is presented annually at the RIMS ERM Conference. There is a link in this episode's show notes. [3:02] If your organization's ERM program or one you know of deserves this recognition, we want to hear about it. Remember to send in that nomination form by August 16th. [3:14] RISKWORLD 2026 will be in Philadelphia, Pennsylvania, from May 3rd through May 6th. RIMS members can now lock in the 2025 rate for a full conference pass to RISKWORLD 2026 when registering by September 30th. [3:28] This also lets you enjoy earlier access to the RISKWORLD hotel block. Register by September 30th, and you will also be entered to win a $500 raffle. Don't miss out on this chance to plan and score some extra perks. [3:41] The members-only registration link is in this episode's show notes. If you are not yet a member, this is the time to join us. Visit RIMS.org/membership and build your risk network with us here at RIMS. [3:55] On with the show! Our guest today is the best-selling author of A House in the Sky. That's her memoir, which chronicles surviving 460 days in captivity in Somalia. [4:07] It is an intense read, in which she shares hard-earned wisdom that inspires individuals and organizations to grow through adversity. Her name is Amanda Lindhout, and she has delivered over 500 keynotes in 28 countries. [4:21] Amanda is a native of Sylvan Lake, in Alberta, Canada, between Edmonton and Calgary. We are delighted that she will be delivering the closing keynote for the RIMS Canada Conference 2025 in Calgary on September 17th. We will discuss resilience and get a preview of her keynote. [4:44] Interview! Amanda Lindhout, welcome to RIMScast! [5:02] Seeing that Amanda would be a guest on RIMScast, Justin read A House in the Sky. It's an intense read. Justin has never read anything like it before. It opened his eyes and took him to different places. Justin thanks Amanda for writing such a strong memoir. [5:38] It was a challenging memoir to write. It was about a five-year process after Amanda was released from 460 days in captivity. The writing was insular. She wasn't thinking about the audience who would eventually read the book. It was part of her healing process. [6:06] Amanda says when you go through anything difficult, it's imperative to give it a voice by writing about it or talking it through. Being a former journalist, writing about it came naturally to her. She wanted to write about it. She didn't rush it. She took her time with it. [6:26] There are some pretty intense chapters. She worked on an intense chapter for a lot of time, taking breaks to process what the writing process was provoking in her. It was cathartic. [7:04] Amanda says, for maintaining her sense of dignity, while violence is part of the story, it felt important not to be graphic about it, not for her future audience, but for herself and the way she was processing the experience. It was tied to her dignity around what had happened to her. [7:40] Justin suggests that the threat of violence is already there, and it doesn't serve Amanda well to go that graphic. She was writing it for herself, not thinking about others, but the time came when it went into the world and was a big success, a New York Times bestseller. [8:17] It's one of the top-selling Canadian memoirs ever written. There was not only an audience, but a big audience. That took a lot of adjusting for Amanda. It was a difficult time for her. The success came from a very challenging experience. [9:04] There was an adjustment period, where people knew about what happened when she was in the dark house, when she had chains on her ankles. She moved through that adjustment period relatively quickly because it brought out an incredible connection with others.  [9:32] Can people who haven't gone through 460 days in captivity relate to Amanda? The way it was written, people were able to link it back to difficult experiences in their lives. They felt a profound connection to Amanda. That was beautiful to her. [9:56] As Amanda moves through the world, people read about the most vulnerable days of her life, and they connect to her with care, compassion, and empathy. She is greeted with a lot of hugs. That connection is an important piece of healing for anybody. [10:16] Amanda has found that connection in droves, in a way that most people won't, because her story is public. Amanda says it's almost like people are overcome with this need to make contact with her. [10:39] Many years ago, when she was struggling with complex post-traumatic stress disorder, if a man came at her with kindness and a desire for connection, that could activate something in her. That never happens to her anymore. She welcomes that sense of connection with people. [11:03] Amanda has had to move through stages of comfort to get to where she is now. After a Q&A at the end of a keynote, Amanda will say, I welcome all the hugs, and people will line up to do that. [11:48] Amanda converted to Islam while she was held captive. That was a strategic move and a survival strategy. As a journalist, she had spent a lot of time in the Middle East and had a foundation of understanding of Islam. [12:17] The teenagers who had abducted them along the side of the road were radicalized. They were not practicing the version of Islam that the vast majority of people around the world are. [12:32] Amanda recognized that if they did this false conversion, that might work to humanize them to the captors. Justin reads a passage from the book. [12:47] “We made vows to accept Allah as our only God and Mohammed as his messenger. What I felt in that moment was not surrender, and it wasn't defiance. This was simply a chess move. An uncertain knight slid two squares ahead and one to the side.” (Justin's favorite line.) [13:04] “It was not a betrayal of faith, of mine, or Nigel's, or theirs. It was a way to feel less foreign, and in feeling less foreign, we could be less afraid. We were doing what it took to survive.” When Justin read that, he realized this was Phase 2 of the book. [14:02] Amanda notes that there was a lot of strategy in surviving those 460 days. That was one of their moves. [14:12] In the early days of their captivity, they tried to form connections with their captors by answering questions about life in the West. The captors weren't allowed to look at images of people or listen to music in their culture. [15:21] Amanda says it's a human impulse, in crisis, to build connections with adversaries when it's about life and death. It's also Amanda's nature as a journalist. Her world was about human connection and understanding others, those who had different cultures from hers. [15:50] Amanda has been to 92 countries. She has always been very interested in the stories of others. The landscape in which those boys grew up was so foreign to us in North America, and the privilege we have, which we don't even recognize. The youngest captor was 14. [16:31] The captors had grown up without school and a real value system or role models. They're radicalized in one of the poorest places on Earth, where people are dying of hunger. [16:46] Amanda tried to understand how they came to the conclusions they did about Amanda and the other captives. That helped her during her toughest moments when she could hardly fathom how human beings could behave like they did toward Amanda and the others. [17:06] They behaved like they had no conscience at all. Amanda says those teenagers were the teachers to her about the adage that hurt people hurt people. It doesn't excuse what they did. [17:26] When Amanda tried to reconcile how it could have been so bad, it was because they had a life that held death, disease, pain, and war, and that was their starting point. The way they treat others is a reflection of what is inside of them. That was important for Amanda to understand. [17:50] Toward the end of the book, Amanda describes a sort of out-of-body experience where she could see the trauma the boys lived through. Understanding the root cause doesn't excuse the behavior. [18:21 That insight came to Amanda from some of the most difficult days she had in captivity. She almost died. In the deepest part of her being, she knows that hurt people hurt people. That serves her in her life on the other side of captivity. [18:54] Every day, you see the headlines and ask how the world can be this messed up, and you try to make sense of it. Amanda was fortunate to have that lived experience. Something opened up inside of her where she has a sense of understanding in a way that many people do not.  [19:14] This never excuses the actions of anyone. She just has a profound understanding of how those actions can happen. [19:43] Justin asks if the massacre on October 7th, 2023, was a triggering event for Amanda. She says Definitely yes. Even seeing hostage-taking in the headlines creates an activation in her. Amanda has had to learn to navigate a world that has a lot of triggers. [20:17] Amanda was given the diagnosis of complex post-traumatic stress disorder (CPTSD) immediately upon her release from captivity. She has had to learn to navigate a world that is very provocative relative to her CPTSD. [20:38] Over the years, Amanda has learned to reframe things that are difficult for her. She has habits and a mindset she has chosen that help her. She committed to doing the things that move her toward healing and growth, and doing those things repeatedly, for many years. [21:16] Amanda is an example of what is possible. She was very active by October 7th, but it didn't linger. She knew what to do to bring herself back to center, to ground herself, and look around her reality. Even though terrible things happen, she can orient to what is working well. [21:37] Amanda focuses on what is in her immediate surroundings that feels good, while acknowledging that these difficult feelings are there. She knows that they will lessen. Even a couple of days later, she wasn't in the grip of October 7th. [21:57] Every time she feels activated, she turns toward it. She doesn't try to tuck it away in a back pocket. She gives it her full attention. By doing so, she dissipates the intensity of the trigger's energy. Justin believes everyone can learn from this approach to triggers. [22:25] Amanda's story and October 7th are big events that most people can't wrap their heads around. Yet, almost everyone is going to go through things that are different, that feel unbearable, and so overwhelming. The circumstances are different, but the feeling inside is not so different. [23:14] The skills and habits we're talking about today don't just relate to big headline events. They apply to the hard things we each go through every day and what they provoke in you. Amanda wants people to see themselves in this conversation. [23:35] That's the preview of Amanda's keynote at RIMS Canada. Amanda does a few different talks. She will give her resilience talk for the closing keynote at RIMS Canada. With her life experience, there are lots of things she could talk about. [23:50] These days, everyone is doing their best to get through these difficult times. What we can learn from each other about resilience matters a lot; almost more in 2025 than it ever has. [24:07] RIMS Events! On September 18th, the 10th Annual Chicagoland Risk Forum will be held at The Old Post Office in Chicago. Register at ChicagoRIMS.org. [24:23] On October 1st through the 3rd, the RIMS Western Regional Conference will be held in North San Jose at the Santa Clara Marriott. The agenda is live. It looks fantastic! Visit RIMSWesternRegional.com and register today! [24:39] On November 17th and 18th, elevate your ERM Program and career at the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is live, and early rates are available until September 5th. Register now to save $110 and secure your spot at the ERM event of the year. [25:01] Canadian listeners, take note, that's just a little bit South of the border in British Columbia. That's a great way to extend your knowledge after the RIMS Canada Conference. Visit RIMS.org/ERM2025 to register. [25:17] Let's Return to Our Interview with RIMS Canada Conference Keynote Amanda Lindhout!  [25:26] Understanding what resilience is is the first step in building it and accessing it. To Amanda Lindhout, resilience is an inner strength that helps a person navigate life's challenges with adaptability. It's not about navigating with hope and optimism. It's about adaptability. [26:27] We live in this ever-changing world. Day by day, what we have to face is different. Adaptability is so important. Amanda thinks that we are all born with resilience as part of our human blueprint, but most of us have not been taught how to utilize this inner resource. [26:55] Amanda thinks most people don't know how to access and utilize their resilience. Look at the statistics of poor mental health, burnout, and climbing suicide rates. It's pretty easy to see that most people don't feel like they can access their resilience. [27:16] Amanda sees resilience as inner strength. She compares it to outer strength, your physical strength. You do something again and again, and that builds muscle strength. Resilience is an inner quality, an inner resource. It also needs to be worked on to become strong. [27:57] While we're born with the ability to develop resilience, it has to be developed to be a usable skill. It takes focus to develop it. It takes intention. Most people are going to have to work at it a little to have a felt sense of their inner resilience. [28:27] In Amanda's experience, resilience is not a passive quality. It requires a choice. You have to choose to create habits that are going to support growing that inner strength. [28:46] Amanda's book talks a bit about her difficult childhood in an abusive home. People assume that gave her more resilience, but she says she had less resilience than the average person, going into her experience in Somalia, because of the difficult childhood that she had. [29:27] Much of how you see the world and can respond to challenges comes from your youngest years. If bad things happen around you and there's no adult to guide you through it to bounce back, you internalize that difficulty, and it feeds issues like depression and self-defeat. [30:03] Because of her difficult childhood, Amanda did not have a surplus of resilience, going into Somalia. But, in Somalia, Amanda discovered that, in the intense, life-or-death, trauma environment she was in, resilience was part of her blueprint. She had to learn to access it. [30:31] Amanda's first step was choosing to figure out how to access it. What gave her a sense of inner strength? What made her optimistic and hopeful? Amanda is a good example that it can be done, no matter how difficult things are. She searched daily to connect to resilience. [31:05] Despair was all around her, but there was something else there, too. She learned that two things can be true at the same time. Despair can be there, but she can, at the same time, learn to reach and grow her inner resilience. [31:33] Justin reads another passage from the book about what happens when you are alone and there are no distractions. In the month after Amanda and Nigel were separated, Amanda felt a new sort of energy. It felt physical and also not physical. [32:01] It worked for Amanda in a life-or-death situation, in a dark room, with chains on her ankles. Amanda promises that if you just say “yes” to life, no matter what comes, it opens you up to the possibility of connecting to that intrinsic, resilient part of yourself, no matter how faint. [32:43] Once you touch on it, even for a second, there are habits you can create that are going to strengthen that and make it easier to feel it. The despair may be there in the background, but you're simultaneously strengthening this other part of yourself that will carry you through. [33:01] Eventually, the despair will go away. Amanda's experience in captivity ended. It took a long time, but she came out of it. The resilient part of herself was the loudest part at that point. [33:17] Final Break! The Spencer Educational Foundation's goal to help build a talent pipeline of risk management and insurance professionals is achieved, in part, by its collaboration with risk management and insurance educators across the U.S. and Canada. [33:36] Since 1999, Spencer has awarded over $2.9 million to create more than 570 Risk Management Internships. The Internship Grants application process will open on August 15th, 2025. It will close on October 15th. [33:56] To be eligible, risk managers must be based in the U.S., Canada, or Bermuda. A link to the Internship Grants page is in this episode's show notes. You can always visit SpencerEd.org, as well. [34:10] The Spencer 2025 Funding their Future Gala will be held on Thursday, September 18th, at the Cipriani 42nd Street in Manhattan, New York. This year's honoree is Tim Ryan, the U.S. President of Lockton, and we look forward to having Tim join us here on RIMScast very soon. [34:29] A link to the Gala is also in this episode's show notes. Buy a ticket, enjoy a great night in the city, and support the future of risk management. [34:37] And Now, Let's Return to the Conclusion of My Interview with RIMS Canada Conference 2025 Keynote, Amanda Lindhout! [35:01] Amanda says she is so excited to be invited to connect with RIMS Canada! She has done a lot of keynotes around the world in something like 28 countries, sharing what she has learned. This is genuinely exciting to her. It's a room she wants to be in. [35:25] Amanda has a lot to share. Her resilience teachings come down to mastering four sequential pillars. The best time to grow the resilient streak inside of you is in the calm before the storm. Grow these qualities. When the crisis comes, you'll know how to access this. [36:18] The first pillar is Intention. Most people don't think daily about intention. Living an intentional life is so important for your mental health. For Amanda, in Somalia, and afterward, when she was struggling in the depths of PTSD, her intention was about healing. [37:01] Healing was far off on the horizon, initially, but that intention anchored everything else; all of the other actions she would take throughout the day. Is this decision in line with my intention, or is it not? [37:34] All day long, do I choose to feed the healthy parts of myself that will reorient me toward health, or do I choose the opposite? Do I choose to doomscroll on my phone and go into the dark pockets of the world, which only confirms my belief that the world is dangerous? [37:52] Or do I put my phone away and say I'm not going to go on social media today, I'm not feeling good today? I don't need to dive down that rabbit hole. [37:58] Instead, my intention to regain my health is going to guide me to consume inspiring podcasts, pick up an uplifting book, and have conversations with the people I can count on to lift me up. That overarching intention is really important. [38:21] You need to be clear and specific with yourself. What are the words of your intention? If you change your intention, then get clear about what your new intention is. It's not vague. [38:36] Then you want to cultivate your sense of Presence in your life. We are so distracted by our devices and screens. We may welcome the distraction to take us out of the moment because we have a very challenging, overwhelming world. [39:08] If you are not present in your life, you can't connect to your resilience. You can only connect to that optimism when you are in the present moment, not fearing the future or reliving the difficult past, but in the moment, orienting in your environment to what is working well. [39:40] In the present moment, choose to look around your life and say, OK, all these difficult things are happening, but there is always something to be grateful for. [39:54] Gratitude is the next pillar. Train yourself to become a grateful person by challenging yourself every day to look for things to be grateful for. With her husband, at the end of dinner, they both say something they're grateful for. Amanda started this in the worst times of captivity. [40:31] Amanda could immediately see the connection between gratitude and resilience. When you look for the good around you, you will begin to see more of it. In a dark room, chains around her ankles, Amanda could always find something to be grateful for. She could hear the birds. [41:04] You can always find things to be grateful for. It requires training your mind to look for it.  [41:11] The last pillar is Mindset. We don't have control over a lot of things. But we have complete control over our mindset, how we choose to engage with the world. In your dark days, you feel like everything is out of your control, but you always have control over your mindset. [41:43] You have control over what you orient to. Even during the worst part of her CPTSD journey, when Amanda was bedridden and homebound from overwhelm, for a couple of years after she returned home, that was when she began to go looking for her health. [43:05] Amanda had learned from Somalia that two things can be true at the same time. It was true that she had debilitating PTSD, and it was also true that there was still health in parts of her body. What she chooses to give her attention to will grow in influence over her life. [43:29] That is a choice that she has. She didn't have control in that moment over how the PTSD lived inside of her, but she had control over her orientation. What is she choosing to focus on, repeatedly? [43:45] In the dark house in Somalia, she couldn't take those chains off her ankles and leave, but she could choose to focus on things to be grateful for. This is extraordinary. You train yourself to think like this. People aren't born navigating challenges with this kind of mindset. [44:03] When you begin doing it again and again, as a practice, when difficult things come, you may wallow in it a little bit but then at a certain point, you remember, there is still choice: What can I orient to that feels good, that is uplifting, and that is healthy, even if it's a small thing? [44:23] Choose to put your attention there. That's not denying difficult things that are happening, or trying to bypass them. Recognize them as an important part of healing. Two things can be true at the same time. What you give your primary attention to will shape your reality. [44:50] Amanda's concluding words, “I feel so privileged to be able to connect with this room of people who are doing really important work. I know the work can come in many different forms, navigating all kinds of crises and risks in the world.” [45:07] “One final little piece of advice for this room of people: When you're helping someone go through a time of crisis, the most important thing you can do is to manage yourself; your nervous system.” [45:47] “That is the most effective way you can bring someone down out of a heightened state of fear and frustration. There can be a frantic quality when things are falling apart for people. The best thing you can do is be in the present moment and stay grounded.” [46:16] “There's a co-regulation that happens. Just being in that grounded state will help to de-escalate the situation and bring the other person into coherence. Coming back to your own regulation is always the best thing you can do for another person.” [46:51] Special thanks again to Amanda Lindhout for joining us here on RIMScast. To learn more about her, visit AmandaLindhout.com and check out her book, A House in the Sky. [47:02] It is an intense read, but it demonstrates her resilience and why she's going to be a great keynote for us here at the RIMS Canada Conference 2025. She'll be closing the RIMS Canada Conference 2025 on September 17th. Check it out and register at RIMSCanadaConference.ca. [47:22] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [47:50] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [48:08] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [48:26] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [48:42] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [48:56] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [49:09] Practice good risk management, stay safe, and thank you again for your continuous support!   Links: RIMS ERM Conference 2025 — Nov. 17‒18 | RIMS Global ERM Award of Distinction 2025 Nominations Open Through Aug. 16 RIMS Canada 2025 — Sept. 14‒17 | Registration open! 10th Annual Chicagoland Risk Forum — Sept. 18 | Registration open! RIMS Western Regional — Oct 1‒3 | Bay Area, California | Registration open! RISKWORLD 2026 — Members-only early registration! Register through Sept 30! RIMS-Certified Risk Management Professional (RIMS-CRMP) The Strategic and Enterprise Risk Center Spencer Educational Foundation 2025 Funding Their Future Gala — Sept. 18, 2025 in NYC! RIMS ERM Conference 2025 — Nov 17‒18 in Seattle! [Save the Date!] RIMS-CRO Certificate in Advanced Enterprise Risk Management — Featuring Instructor James Lam! Next bi-weekly course begins Oct 9. RIMS Diversity Equity Inclusion Council RISK PAC | RIMS Advocacy | RIMS Legislative Summit SAVE THE DATE — March 18‒19, 2026 RIMS Risk Management magazine | Contribute RIMS Now www.AmandaLindhout.com RIMS Webinars: RIMS.org/Webinars “Lockdown & Level Up: Turn Up Your Cyber Security Game Against Creative Cyber Criminals” | Sept. 4, 2025 | Sponsored by AXA XL   Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP Exam Prep Virtual Workshop — Sept 2-3, 2025 | Presented by RIMS and PARIMA RIMS-CRMP-FED Exam Prep Virtual Workshop — November 11‒12 Full RIMS-CRMP Prep Course Schedule “Intro to ERM for Senior Leaders” | Aug. 12‒13 | Instructor: Chris Mandel “Intro to ERM for Senior Leaders” | Nov. 4‒5 | Instructor: Elise Farnham See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Leadership Lessons with Major General (Ret.) Robert F. Whittle Jr., RIMS Texas Keynote” “Live From Vancouver! with Maryam Salmasi, Fred H. Bossons Award Winner 2024” “Exploring Risk in Extreme Environments with Kevin Vallely” “Thoughts and IDEAs on Inclusivity with Michael Bach” “Change Management and Strategy with Jay Kiew, RIMS Canada Conference 2024 Keynote”   Sponsored RIMScast Episodes: “The New Reality of Risk Engineering: From Code Compliance to Resilience” | Sponsored by AXA XL (New!) “Change Management: AI's Role in Loss Control and Property Insurance” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Demystifying Multinational Fronting Insurance Programs” | Sponsored by Zurich “Understanding Third-Party Litigation Funding” | Sponsored by Zurich “What Risk Managers Can Learn From School Shootings” | Sponsored by Merrill Herzog “Simplifying the Challenges of OSHA Recordkeeping” | Sponsored by Medcor “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Amanda Lindhout, Expert on Resilience & Extraordinary Mindset Author: A House In The Sky   Production and engineering provided by Podfly.  

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews Thomas Brandt, Chief Risk Officer of the Federal Retirement Thrift Investment Board (FRTIB) and one of the 2024 RIMS ERM Award of Distinction winners. Thomas shares some of his experiences at the IRS, where he won the 2021 RIMS ERM Award of Distinction, and how he moved from the IRS to join the FRTIB. Tom covers how he successfully integrated strategy and ERM at the FRTIB. He tells how the FRTIB moved from a high-level to a medium-level cyber risk posture, with improved Federal Information Security Modernization Act (FISMA) scores. Tom shares how the FRTIB  works with a managed services model in a way that's scalable and sustainable. Tom relates his views on risk culture and the portfolio view that a mature ERM program supports.   Listen to learn how to nominate your organization's ERM Program for the RIMS ERM  Award of Distinction.   Key Takeaways: [:01] About RIMS and RIMScast. [:14] RIMScast is a proud nominee of the 20th Annual People's Choice Podcast Awards. We are nominated in the category of Government and Organizations, and we would appreciate your support. [:26] Help us win that award by visiting PodcastAwards.com and the link in this episode's notes.  [:36] About this episode of RIMScast. We will be joined by Thomas Brandt, Chief Risk Officer of the Federal Retirement Thrift Investment Board and one of the 2024 RIMS ERM Award of Distinction winners. [1:05] RIMS-CRMP Workshops! The next Virtual RIMS-CRMP exam prep, co-hosted by Parima, will be held on September 2nd and 3rd. [1:17] The next RIMS-CRMP-FED virtual workshop will be held on November 11th and 12th, and led by Joseph Mayo. Links to these courses can be found on the Certification Page of RIMS.org and through this episode's show notes. [1:34] RIMS Virtual Workshops! On August 5th, we have a day-long course about “Emerging Risks.” [1:42] RIMS has launched a new course, “Intro to ERM for Senior Leaders.” This is a two-day course. The first two-day course will be held on August 12th and 13th and will be led by former RIMS President, Chris Mandel. [1:56] The course will be held again on November 4th and 5th and will be led by Elise Farnham. RIMS members enjoy deep discounts! [2:05] The full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's notes. [2:17] Mark your calendars for November 17th and 18th for the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is jam-packed with educational sessions that will resonate with risk practitioners at all stages of their careers. [2:38] See the full agenda at RIMS.org/ERM2025. Nominations are open for the RIMS Global ERM Award of Distinction 2025. The nomination deadline is Saturday, August 16th. The award is presented annually at the RIMS ERM Conference. There is a link in this episode's show notes. [3:05] If your organization's ERM program or one you know of deserves this recognition, we want to hear about it. Remember to send in that nomination form by August 16th. [3:16] RISKWORLD 2026 will be in Philadelphia, Pennsylvania, from May 3rd through May 6th. RIMS members can now lock in the 2025 rate for a full conference pass to RISKWORLD 2026 when registering by September 30th. [3:31] This also lets you enjoy earlier access to the RISKWORLD hotel block. Register by September 30th, and you will also be entered to win a $500 raffle. Don't miss out on this chance to plan and score some extra perks. [3:44] The members-only registration link is in this episode's show notes. If you are not yet a member, this is the time to join us. Visit RIMS.org/membership and build your risk network with us here at RIMS. [3:58] On with the show! Our guest today is one of the winners of the 2024 RIMS ERM Award of Distinction. He is also the Chief Risk Officer for the Federal Retirement Thrift Investment Board (FRTIB). [4:15] Tom Brandt is here to discuss ERM and how it has been a guiding light throughout his risk career, which includes several years at the IRS. He recently participated in the RIMS ERM Q&A Series, and we're going to extend the dialogue beyond those digital pages, so let's get to it. [4:35] Interview! Tom Brandt, welcome to RIMScast! [4:42] At long last, Tom Brandt is here on RIMScast! Tom is one of the members of the Strategic and Enterprise Risk Management Council and one of the recipients of the 2024 ERM Award of Distinction. There's so much to discuss when it comes to ERM! Tom loves ERM. [5:18] Tom was also a 2021 ERM Award of Distinction recipient for his work at the IRS, where he worked for about 27 years, for the last eight of which, he was their Chief Risk Officer. There, he got into the whole ERM space. [5:38] Then, in late 2021, an opportunity opened at the Federal Retirement Thrift Investment Board (FRTIB), and Tom took on the role of Chief Risk Officer. He enjoys the opportunity to work in a small organization with a different focus. [5:55] The FRTIB is sort of the 401(k) for federal employees and uniformed services. They have a singular mission around that plan. [6:13] Tom was brought into the FRTIB to integrate strategy and ERM. He stresses the importance of linking risk and strategy. When Tom started, the offices of Enterprise Planning and Enterprise Risk had just been brought together. [6:51] They were looking for the first Director of Planning and Risk/CRO. Tom applied and was selected for the role. Even though it's a small agency of 250, those functions had been siloed. [7:07] Tom's first area of focus was getting the staff to know each other and learn more about what each process entailed, and then working with the team to look at how to bring these processes together. [7:23] Tom says, when we're identifying risks and needing to mitigate risks, the next question is, where do we get the resources? When the process is not integrated into your planning and budgeting process, that becomes very challenging. [7:36] As we go through our annual planning process, we work with our business offices, and if they're risk owners, we talk about what risks they are managing or mitigating, and if there are related initiatives or resources needed. [7:51] That information gets captured in the annual plan and becomes an input to the budget process. We're not only raising the risks and talking about them, but also identifying initiatives and getting funding, support, and resources to manage and mitigate those risks. [8:16] Tom's risk group has seven or eight people. They also do internal controls, policies, and procedures. They are the agency's anti-fraud group. They do brand monitoring and run the third-party risk monitoring program. They do work beyond the enterprise risk component. [8:51] The FRTIB moved from a high-level to a medium-level cyber risk posture, which improved Federal Information Security Modernization Act (FISMA) scores. FISMA is an annual cybersecurity audit of federal organizations. [9:27] Years ago, the FRTIB was scoring in the 1s and 2s on most domains in this audit, out of a possible score of 5. That coincided with cybersecurity being one of the FRTIB's high risks. They needed to put in place better governance and protections. [9:53] Because cybersecurity had been one of the FRTIB's high risks, they require any of their enterprise risks that are medium high or higher to have a risk treatment plan. They work with their CISO and the cyber team to develop risk treatment plans each year. [10:08] The risk treatment plans identify resource needs and specific areas of focus. They use the FISMA domains, questions, and assessment criteria to keep in mind where they need to shore things up. [10:20] Justin clarifies that FISMA, the Federal Information Security Modernization Act, is a U.S. Federal law that requires federal agencies to develop a document and implement information security programs to protect government information. [10:36] Tom remarks that as a result of great work done by the CISO and the cyber team, the FRTIB scored a 5 in each domain on their 2024 FISMA audit. That moved the cybersecurity risk score down. It's still at a medium level because the threat landscape continues to evolve. [10:56] Threat actors are always out there, trying to stay one step ahead of you, so you have to stay on your game to get ahead of them. [11:15] The cyber threat is so significant that collectively, we all need to be working as hard as we can to maintain our defenses. Tom says the CISO community is working together to integrate the latest technology and developments and understand where the threat is. [11:49] The CISO community is staying on top of what's happening in the AI space to be able to share good practices across agencies and ensure that our posture government-wide is as strong as possible in detecting and preventing the cyber threat. [12:06] One of the strategic goals for FRTIB is the managed services model. Tom speaks about assessing and monitoring third-party and vendor risks in a way that's scalable and sustainable. [12:18] When Tom moved into his position, in December 2021, the agency was about six months away from implementing that managed services model for their record-keeping service. Record keeping is a huge part of the FRTIB's work. They have almost 7.5 million participants. [12:36] Managing participant transactions and keeping their information is a core responsibility for the agency. They were moving to a managed service model. [12:48] When you shift to that type of model, you don't give up accountability and responsibility for the program. You work with a provider. The Agency needed to look at what its mechanism for oversight was, to manage and understand third-party risk. [13:06] The Agency had some capabilities in place for vendor monitoring and supply chain risk management. Tom's area of focus was to build up the third-party risk management program. [13:18] Tom did a maturity assessment to compare what they were doing to good practices and look for opportunities to enhance their capabilities. He brought in some services from external providers to help with access to data about the performance of third-party services. [13:42] Quarterly, Tom reports to the FRTIB board on their top vendors, their overall operations, whether there are any risks he has concerns about, and if so, what is being done to address those risks. That has helped to put in place a strong third-party risk management program. [14:03] When Tom joined the FRTIB, his predecessor had already built a strong, mature ERM program. There was a repeatable process in place with a risk register and a risk profile. [14:22] The opportunity was in integrating risk with planning and looking at how to enhance the program and bring it to the next level of maturity and build out that third-party risk management monitoring capability.  [14:42] RIMS Events! The very first RIMS Texas Regional Conference will be held from August 4th through August 6th in San Antonio at the Henry B. González Convention Center. Public registration is open. The full conference agenda is live, so you can start planning. [15:00] Don't miss the post-conference workshop, the RIMS-CRMP Exam Prep course available on-site. This event is open to any RIMS chapter member. [15:10] If you are local to the area, you might consider becoming a RIMS member today so you can get all the benefits and begin networking with your new RIMS Texas peers. Visit RIMS.org/TexasRegional. [15:22] Just a month later, we will be up North for the RIMS Canada Conference 2025, which will be held from September 14th through the 17th in Calgary. Registration is open. Visit RIMSCanadaConference.ca and lock in those favorable rates. We look forward to seeing you! [15:41] On September 18th, the 10th Annual Chicagoland Risk Forum will be held at The Old Post Office in Chicago. Register at ChicagoRIMS.org. [15:52] Also on September 18th, the Spencer Educational Foundation will host the 2025 Funding Their Future Gala at the Cipriani 42nd Street. Visit SpencerEd.org. [16:03] On October 1st through the 3rd, the RIMS Western Regional Conference will be held in North San Jose at the Santa Clara Marriott. The agenda is live. It looks fantastic! Visit RIMSWesternRegional.com and register today! [16:20] Let's Return to My Interview with RIMS 2024 ERM Award of Distinction Winner, Tom Brandt! [16:37] Shortly after Tom won the 2021 ERM Award of Distinction, along with Melissa Reynard, for his work with the IRS, he left to go to the FRTIB. Tom talks about the switch. [16:57] Tom had a great career with the IRS. He had a range of different roles and responsibilities. For his last eight years with the IRS, he was the CRO. [17:23] Tom was ready to make a change. He learned about the opportunity at FRTIB to help them bring risk and strategy programs into one department. He was happy to be selected and see the value of having risk and strategy come together. [18:12] Tom was the second CRO at the IRS. In 2013, the IRS had a crisis, so they brought in a CRO from the GAO for about a year. Tom had been doing risk work in one of the business units of the IRS. He was chosen for the CRO position in 2014. [18:50] The IRS crisis in 2013 related to concerns about how the agency had been handling applications for tax-exempt status. It led to Congressional hearings and IRS leadership changes. [19:04] Before going to the FRTIB, Tom was contacted by a recruiter. Someone in the risk community knew of the position and suggested Tom for it. He's thankful he was contacted because it has turned out to be an excellent opportunity. [19:35] Through RIMS, Tom connects with public and private sector colleagues. He sees a lot of similarities. The public sector has been practicing ERM for just under a decade. [20:16] The most essential ingredient in ERM is leadership support. Tom has support at FRTIB from leadership and the Board. Without leadership support, ERM is a compliance exercise. If ERM is truly leveraged, it can add a lot of value. [20.42] Tom thinks we're seeing too many instances where organizations have not had robust risk programs and have had risk events that could have been prevented or had the impact lessened, had they had a risk program.  [21:02] Tom thinks the challenge in the public sector is that there isn't much room for government error. Anything that doesn't go according to plan tends to get attention. [21:22] That oversight creates an environment that tends to be more risk-averse. That's not the way we want to run our risk program, because we want to take advantage of the opportunity that risk prevents, but it's a factor of the environment we operate in. [21:44] Part of what led to the establishment of the IRS ERM program was the 2013 crisis and an after-event assessment of what went wrong. Bad news didn't make it to the top quickly enough. Information that leadership should have been made aware of didn't get there in time. [22:05] As a result, issues and problems were allowed to fester and go out of control. In the IRS, people took a lot of pride in fixing and solving their problems. Sometimes you don't have a lot of time to fix an issue before it goes sideways. [22:41] A real benefit from sharing information is that often you can find other parts of the organization that can help because they've experienced a similar type of issue. They might have additional resources. Ignoring or hiding the problem doesn't make it go away. [23:01] The key value of ERM is creating a culture where people are willing to speak up, information gets escalated quickly, and you're able to bring the right people and resources together to work collectively to manage and mitigate those risks. [23:15] At FRTIB, Tom focuses on creating an environment where people feel comfortable speaking about risk, where it's part of the regular way they operate. [23:32] Since starting in risk many years ago and working with his teams, Tom's approach has been doing risk with offices and not doing risk to offices. He wanted to meet them where they were, understand where they needed help, and nudge them, rather than drag them, along. [24:00] Tom says take time to understand the organization, the unique needs of each office, and work with them to help manage and mitigate a risk, versus trying to force something on them. [24:18] A Quick Plug! If you tuned in to the recent episode featuring James Lam, you will know he is hosting a new six-module workshop for us, the “RIMS-CRO Certificate in Advanced Enterprise Risk Management”. [24:33] The inaugural summer course is completely sold out! We are filled to the virtual capacity! Don't worry, in the Fall, the bi-weekly course will begin on October 9th. Registration closes on October 2nd. A link is in this episode's notes. Check it out and register today! [24:52] If you're getting inspired by Tom Brandt and his ERM Award of Distinction win, remember that nominations are now open for the ERM Award of Distinction 2025. Be sure to listen closely for the tips that he offers about what makes a strong nomination! [25:10] The link to the nomination form is in this episode's show notes. Good luck! [25:13] Let's Return to the Conclusion of My Interview with Tom Brandt! [25:18] Before becoming the CRO at the IRS, Tom was the Director of Planning and Research for the Large Business and International Division with responsibility for case selection, determining risk on corporate and international tax returns, and which ones should be selected for audit. [25:52] This was a compliance risk experience. That provided the stepping stone to take on a more strategic, operational view of risk within the division. When the broader CRO opportunity became available at the IRS, he was considered and ultimately selected for that position. [26:14] Tom's view of risk has evolved. Within a business unit, he focused on the day-to-day operational and compliance risk. He didn't take a view of the whole organization or what choices he made for his unit ight create risk for another part of the organization. [26:51] It's a real value for ERM to have a portfolio view of the most critical risks across the organization, and understanding how actions to address risks in one area could create or exacerbate a risk somewhere else. [27:08] Tom tells of reputational risk. Sometimes decisions don't factor in how they will be perceived. Tom helped people at the IRS understand reputational risk and the stakeholders they may need to engage to help them understand why particular decisions are made. [28:22] Tom shares advice for nominating an ERM Program for the ERM Award of Distinction. What are the results? What are the outcomes that the program accomplished that you can talk about? How did ERM help the organization? What value did it bring? [29:07] Take an example of something you can share, and explain how ERM was able to surface the risk and bring the right people together to help with that risk and help the organization. [29:24] It's critical to have letters of recommendation. At the IRS, Tom had two Deputy Commissioners write letters about what they saw as the value that ERM brought to the agency. [29:42] At FRTIB, Tom had letters from the Executive Director and a member of its Board, who had served for over a decade and had historical knowledge of how ERM had helped the Agency. [30:04] Tom notes that the process of going through the application is a great learning opportunity to reflect on accomplishments as well as areas of remaining opportunity. [30:17] If you are fortunate enough to be selected to receive recognition, it's a great way to recognize the team. Tom used the Awards to recognize his teams at the IRS and at FRTIB, who are the ones who make all of this possible. The recognition turns out to be great kudos for them. [30:41] You can learn more about Tom's achievements through the links on this episode's show notes, which feature his recent ERM Q&A from 2025. I've also included one with his former coworker from the IRS, Melissa Reynard, from 2022. [30:58] This should give you a great sense of not just the great work that Tom has done but also, what it takes to have your nomination seen and heard and get the recognition that you deserve. [31:13] Tom, it's been great getting to know you these past few years, and I look forward to seeing you in Seattle. Thank you for joining us here on RIMScast! [31:32] Special thanks again to Tom Brandt for joining us here on RIMScast. Be sure to check out the links in this episode's show notes for recent ERM Q&A interviews about his work with the FRTIB. [31:46] Tom is a recipient of the RIMS ERM Award of Distinction. The Call for Nominations is open through August 16th. Check this episode's show notes for the link and details. [32:00] The Awards will be presented at the RIMS ERM Conference 2025, November 17th and 18th in Seattle. A link to that event is also on this page. [32:08] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [32:36] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [32:54] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [33:12] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [33:29] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [33:43] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [33:50] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Links: 20th Annual People's Choice Podcast Awards! Vote for RIMScast (Gov't & Organizations) To vote for RIMScast, please sign up with your email, then select RIMScast on the pulldown under Government and Organizations. Thank you! RIMS ERM Conference 2025 — Nov. 17‒18 | RIMS Global ERM Award of Distinction 2025 Nominations Open Through Aug. 16 “Embedding ERM Into One of the World's Largest Retirement Programs.” — RIMS Interview with Tom Brandt (2025) RIMS Texas Regional 2025 — August 3‒5 | Registration open. RIMS-CRMP In-Person Workshop in Texas Aug. 6 & 7 RIMS Canada 2025 — Sept. 14‒17 | Registration open! 10th Annual Chicagoland Risk Forum — Sept. 18 | Registration open! RIMS Western Regional — Oct 1‒3 | Bay Area, California | Registration open! RISKWORLD 2026 — Members-only early registration! Register through Sept 30! RIMS-Certified Risk Management Professional (RIMS-CRMP) The Strategic and Enterprise Risk Center Spencer Educational Foundation 2025 Funding Their Future Gala — Sept. 18, 2025, in NYC! RIMS ERM Conference 2025 — Nov 17‒18 in Seattle! [Save the Date!] RIMS-CRO Certificate in Advanced Enterprise Risk Management — Featuring Instructor James Lam! Summer course sold out! | Next bi-weekly course begins Oct 9. RIMS Diversity Equity Inclusion Council RISK PAC | RIMS Advocacy | RIMS Legislative Summit SAVE THE DATE — March 18‒19, 2026 RIMS Risk Management magazine | Contribute RIMS Now RIMS Webinars: RIMS.org/Webinars   Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP Exam Prep Virtual Workshop — Sept 2‒3, 2025 | Presented by RIMS and PARIMA RIMS-CRMP-FED Exam Prep Virtual Workshop — November 11‒12 Full RIMS-CRMP Prep Course Schedule “Emerging Risks” | Aug 5 | Instructor: Joe Mayo “Intro to ERM for Senior Leaders” | Aug. 12‒13 | Instructor: Chris Mandel “Intro to ERM for Senior Leaders” | Nov. 4‒5 | Instructor: Elise Farnham See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Risk and Clarity with Huw Edwards, RIMS Texas Keynote” “James Lam on ERM, Strategy, and the Modern CRO” “ERM, Retail, and Risk with Jeff Strege” “Bigger Risks with the Texas State Office of Risk Management” | Sponsored By Hillwood “ERMotivation with Carrie Frandsen, RIMS-CRMP” “Live from the ERM Conference 2024 in Boston!” “Risk Quantification Through Value-Based Frameworks”   Sponsored RIMScast Episodes: “The New Reality of Risk Engineering: From Code Compliance to Resilience” | Sponsored by AXA XL (New!) “Change Management: AI's Role in Loss Control and Property Insurance” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Demystifying Multinational Fronting Insurance Programs” | Sponsored by Zurich “Understanding Third-Party Litigation Funding” | Sponsored by Zurich “What Risk Managers Can Learn From School Shootings” | Sponsored by Merrill Herzog “Simplifying the Challenges of OSHA Recordkeeping” | Sponsored by Medcor “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Thomas Brandt, Chief Risk Officer at the Federal Retirement Thrift Investment Board   Production and engineering provided by Podfly.  

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   Justin interviews Major General (Ret.) Robert F. Whittle, Jr., RIMS Texas Keynote speaker, about his experience as Deputy Commanding General of Operations for U.S. Army North, responsible for homeland defense and coordination with civil authorities, about his experience with the U.S. Army Corps of Engineers and its work in water resource management, and the lessons he can share for flood preparedness. Justin and Robert (Bob) discuss risk management training that engineers receive and how it applies to combat operations and domestic situations. Bob talks about building trust in different cultures. Finally, he shares some of what he will cover in his closing keynote on August 6th for the RIMS Texas Regional in San Antonio, Texas, from August 4th through 6th.   Listen to learn military lessons that apply to risk management in industry.   Key Takeaways: [:01] About RIMS and RIMScast. [:15] To our friends and RIMS members in Texas, it has been heartbreaking to witness the devastation caused by the floods in the Lone Star State. [:23] Your RIMS community extends its heartfelt thoughts and wishes for your health, safety, and well-being during this challenging time. [:30] The floods are a stark reminder of the critical role that risk professionals play in a crisis. The RIMS Hurricane and Storm Risk Management Resource Center offers several informative articles and resources about flood and storm preparedness and recovery. [:45] As you navigate through your recovery efforts, please know that you have the support of RIMS.  [:50] About this episode of RIMScast. Our guest today is Major General (Retired) Robert F. Whittle, Jr. He will be the closing keynote speaker at the RIMS Texas Regional Conference on August 6th. We will talk about his military career and flood risk and leadership. [1:23] RIMScast is a proud nominee of the 20th Annual People's Choice Podcast Awards. I'm hoping I can count on you to help us bring this win home! Vote by going to PodcastAwards.com and the link in this episode's notes.  [1:40] Sign up with your email, find RIMScast under Government and Organizations, and save your nomination. Every vote counts! Thank you so much for your support! [1:50] RIMS-CRMP Workshops! The next Virtual RIMS-CRMP exam prep, co-hosted by Parima, will be held on September 2nd and 3rd. [2:00] The next RIMS-CRMP-FED virtual workshop will be held on November 11th and 12th, in conjunction with George Mason University and led by Joseph Mayo. Links to these courses can be found on the Certification Page of RIMS.org and through this episode's show notes. [2:17] RIMS Virtual Workshops! We have a day-long course on July 24th, “Risk Taxonomy for Effective Risk Management.” On August 5th, we have a day-long course about “Emerging Risks.” [2:30] RIMS has launched a new course, “Intro to ERM for Senior Leaders.” This is a two-day course. The first two-day course will be held on August 12th and 13th and will be led by former RIMS President, Chris Mandel. [2:45] The course will be held again on November 4th and 5th and will be led by Elise Farnham. RIMS members enjoy deep discounts! [2:54] The full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's notes. [3:05] If you tuned in to the recent episode featuring James Lam, you will know he is hosting a new six-module workshop for us, the “RIMS-CRO Certificate in Advanced Enterprise Risk Management”. [3:19] The inaugural summer course is completely sold out! We are filled to the virtual capacity! Don't worry, in the Fall, the bi-weekly course will begin on October 9th. Registration closes on October 2nd. A link is in this episode's notes. Check it out and register today! [3:38] Mark your calendars for November 17th and 18th for the RIMS ERM Conference 2025 in Seattle, Washington. The Call for Nominations for the ERM Award of Distinction has been distributed. There is a link in this episode's show notes. The nomination deadline is August 16th. [3:59] If your organization's ERM program or one you know of has generated and retained value and led to the growth of your organization, consider nominating that ERM program and manager for the ERM Award of Distinction 2025. [4:13] RISKWORLD 2026 will be in Philadelphia, Pennsylvania, from May 3rd through May 6th. RIMS members can now lock in the 2025 rate for a full conference pass to RISKWORLD 2026 when registering by September 30th. [4:27] This also lets you enjoy earlier access to the RISKWORLD hotel block. Register by September 30th, and you will also be entered to win a $500 raffle. Don't miss out on this chance to plan and score some extra perks. [4:40] The members-only registration link is in this episode's show notes. If you are not yet a member, this is the time to register at RIMS.org/membership. [4:50] On with the show! Robert F. Whittle Jr. was a Major General of the U.S. Army. He retired in 2023 as the Deputy Commanding General of Operations for the U.S. Army North. He is also Senior Vice President and Chief of Staff to the CEO at USAA. [5:06] On August 6th, he will deliver the closing keynote at the RIMS Texas Regional, providing highlights from his 33 years in the Army, including years as the Commanding General of the U.S. Army Corps of Engineers Great Lakes and Ohio River Division. [5:20] I'm so glad he's here to provide a preview of his keynote and also discuss flood risk and leadership. Let's get to it! [5:28] Interview! Retired Major General Robert F. Whittle Jr., welcome to RIMScast! [5:35] Joining us now is one of the RIMS Texas Regional's keynotes, Major General (Retired) Bob Whittle. [5:46] Major General (Retired) Bob Whittle, Jr. asks Justin to call him Bob. [6:03] This is the inaugural Texas Regional event. Bob is excited about it. He loves Texas, and he knows people are coming from all over the country to attend. Justin adds that it's a big deal for the Texas chapters, which are some of the most active and voluminous RIMS chapters. [6:27] Bob's keynote will close out the Conference on August 6th.  [6:31] Today's discussion will be about flood risk and then about leadership. [6:47] Bob's bio is on the RIMS Texas Regional page. [6:52] Bob was Deputy Commanding General of Operations for the U.S. Army North, responsible for Homeland Defense and coordination with civil authorities. One major event occurred domestically while he was there. [7:17] That was the integration of 70,000 refugees from Afghanistan to the United States. When the U.S. left Afghanistan, a lot of interpreters, their families, and other key players were able to come to the United States. They needed help integrating into U.S. society with jobs and homes. [8:05] Bob says there was never an expectation that we would have to move 70,000 people here. We thought that Afghanistan would continue to move forward after we left, but it fell pretty rapidly. Some Afghan interpreters and officers who were under threat were brought to the U.S. [8:52] One of the challenges in any kind of operation like that is that it involves Federal, state, and local officials, and non-governmental organizations. Within the Federal side, we have FEMA, the State Department, and the Department of Defense. [9:14] These agencies worked together to build a framework and partner with the other authorities. The first risk is that politics or ego get in the way of accomplishing the mission. [9:28] The mitigation for that is trying to build relationships well ahead of the crisis, so people trust each other and can work together. They constantly emphasized the unity of the mission. [9:41] It's not unity of command, as there's no chain of command with all the partnerships, but there must be unity over the mission of resettling the Afghan refugees. [10:06] Justin asks if Bob is as easygoing as he seems. Bob says, you'd have to ask the people he worked with to get a solid understanding of who he is, versus how he self-reports. He says he is known for being cool, calm, and collected. When he needs to step it up, he can do it rapidly. [10:35] Bob found that projecting a calm personality helped him build trust. From years in the military, Bob learned that you succeed by making your peers successful. The more you help your peers, the more likely it is that you will earn a promotion or the assignment that you want. [11:37] Bob was in the Corps of Engineers for 33 years. He's a Licensed Professional Engineer in the State of Virginia. He led the U.S. Army Corps of Engineers Great Lakes and Ohio River Division. The civilian side of the Corps of Engineers deals with infrastructure. [12:13] Bob speaks of dam safety. The Corps of Engineers is responsible for the dams in Federal Navigation channels. They work through the inherent risks of the dams, making sure they have the right controls in place and testing to ensure that the controls are there. [12:42] There are so many other dams in the U.S. Some of them are private. While Bob was at the Great Lakes and Ohio River Division, two private dams failed in Michigan, the Edenville Dam and the Sanford Dam. The Corps went up there to assist and help determine the root cause. [13:07] It was a lesson in making sure you are doing all the right things from a risk perspective. Controls weren't in place. Some issues had been identified but not mitigated. The State of Michigan stepped in and worked with the private company to mitigate the issues. [13:35] The dams had failed, and there was a lot of flooding in that area. It was unexpected as it had not happened before. It was in May 2020, a month after COVID-19 started hitting. [13:53] When things happen, you have to look forward. The Corps of Engineers is key. If the Ohio River drops too low for barge traffic to go through, eventually, Nashville starts to have a lot of trouble with power. It's very important to keep the Corps of Engineers running. [14:15] During COVID-19, the Secretary of Defense stated, “I want everybody in the Defense Department to stop moving. Stay where you are.” Bob was the Acting Deputy of the Corps of Engineers then. He immediately communicated to the 37K in the Corps, Don't stop moving. [14:32] If the Army Corps of Engineers had stopped, it would have been a huge issue. There were repair shifts at work, making sure things were running. In Michigan, when those two dams failed, the Corps put their masks on and moved out to help solve issues. [15:03] The risk framework the Corps of Engineers uses for dam safety is similar to what Bob has seen in industry and similar to what the Army does, even at a small unit level. The Army has a risk document that they use for training or going into combat. [15:26] The Army's risk document covers inherent risk, the probability of an issue, mitigation and controls, residual risk, and what the impact would be. The controls are the most important thing. They help ensure a low probability of a huge issue. The risk document is simple, and it works. [16:17] On the topic of the tragic recent Texas floods, how should leaders be thinking about flood risk mitigation? Bob knows that everyone involved in the situation is doing the absolute best that they can. If you want to be prepared for any disaster, it starts with simple planning. [17:24] You have to look at what the disaster may be, what the probability of it may be, and if it does occur, the key things that will need to happen on the ground in response, the people who will need to be involved, the resources they will need, and the timing of those activities. [17:46] It's like deliberate project management. You have to make assumptions in the beginning about what will happen. The next thing is getting funding for the resources, the people, and the tasks that have to occur. [18:01] There's a lot of deliberate planning and, for any domestic emergency in the U.S., the planning has to be done at the Federal level, the State level, the local level, and with non-governmental organizations that will be involved.  [18:15] The first step is building relationships ahead of time. Step two is to have rehearsals. The rehearsals can be with a map and some key leaders on site. Rehearsals help to validate the planning you've done. [18:51] In a disaster, one of the first steps is to allocate resources. There were decisions about resources when COVID-19 hit all over the U.S. They couldn't just send money to one area. The Federal government, states, local governments, and NGOs decided how to allocate resources. [19:23] Bob points out that you can decide with no information or with 100% of the information. In an emergency, you don't have time to get 100% of the information out there, so you need to determine if you have enough information to make this decision and if you need to act now. [19:46] It's about risk. Do you take a chance? Risk is all about the probability of success. It's achieving an objective. [20:04] After the disaster is over, a lot of people evaluate those decisions and take two years to study whether the right decision was made. You've got to be in the shoes of the person making the decision, with the same timing, to understand how they did it and why. [20:24] You do want to review the decisions, to learn from them, but you have to know that these leaders are making decisions based on the time available and the necessity of moving things forward. [20:36] Plugs with Roma Rishi, Sr. Sales Executive, Origami Risk! Origami Risk is excited to be a sponsor at the RIMS Texas Regional Conference. Origami Risk will have a booth there to demonstrate their products. They will also speak at one of the sessions. [21:17] They will be talking with Roy Hock, the Director of Excess Insurance at Valero Energy, about leveraging technology to manage your captive. See Origami at its table, at its session, or both! [21:30] Origami Risk will be at the RIMS Texas Regional Conference from August 4th through August 6th. Origami Risk will also be at the tenth Chicagoland Risk Forum, on September 18th at the Old Post Office in Chicago. [21:44] Origami Risk will have a booth there, and Roma's colleague, Gina Rothweiler, is going to be speaking. Come find Origami Risk at the Chicagoland Risk Forum! [21:54] Registration is complimentary for members of risk management departments in the nearby area. A link to the registration page is in this episode's show notes. You can visit ChicagoRIMS.org as well. [22:15] On October 1st through the 3rd, Origami Risk will be in the Bay Area, California, for the RIMS Western Regional Conference. They will have a booth and will speak at a session with the Risk Manager of Sprouts about leveraging data and technology for proactive risk management. [22:44] Origami Risk will be at RIMS ERM, on November 17th and 18th in Seattle, Washington. That agenda is being built. Origami Risk will have a kiosk and hope to speak, too. [22:59] Origami Risk will have a presence at the 2025 Florida RIMS Educational Conference from July 29th through August 2nd. Connect with Roma's colleague Alex and Origami Risk there. [23:19] Roma, it's always great to see you and the Origami Risk team. Connect with Roma and Origami Risk online at LinkedIn and OrigamiRisk.com, in the Contact Us area on the website. [23:34] Let's Return to the Conclusion of My Interview with RIMS Texas Keynote Speaker Major General (Ret.) Robert F. Whittle Jr.! [23:44] What's the vibe at a Bob Whittle keynote? Bob focuses on the lessons he's learned over his career. A lot of the lessons are from mistakes that he has made, or vicariously from mistakes others have made. [24:00] Bob's goal is to make it humorous with some anecdotes; people remember anecdotes. He plans for an enjoyable session. Bob feels that when you're speaking to an audience, it's a hostage crisis. You owe it to them to entertain them a bit while providing valuable information. [24:34] Bob says it's not a hostage crisis if people are glad they went. [24:44] At the end of his keynote, Bob takes questions from the audience. He says it's the most enjoyable part because it's a free flow of information. [25:01] Bob has led troops in combat and peacekeeping missions across multiple continents. Bob says he learned a lot about cultural risk and adaptability in leadership. He says the Armed Forces learned a lot during that process, and the U.S. government did, as well. [25:22] After major combat operations in Iraq and Afghanistan and moving into a stability effort, Bob says they learned about human terrain, the culture of the people. The culture can vary from place to place and village to village. [25:58] An American isn't ever going to understand the cultures as well as the interpreters (many of whom had emigrated to the U.S. and had come back to interpret) and the NGOs in place. Have them help you learn the culture. [26:34] Bob talks about how these experiences shaped his strategies. He became more of an active listener to gain situational awareness. To develop a relationship with an Afghan officer, you visit him at least three times and have tea with them. [27:11] Bob speaks of vision. Afghanistan, for thousands of years, had not been a democracy. Are you going to make it a democracy in a year or even in one generation? You have to know the human terrain. What is the best governance for the people to make the country not a threat? [27:55] Within the culture, how do you make that as benign as possible and effective, the way that they like to do it? [28:17] Bob talks about decision-making under pressure. It is harder in some ways and easier in others than your regular decisions. You're not going to get to 100% of the information under pressure. [28:33] You have to accelerate the decision-making. The more you know about your environment and the probability of different things happening, the more comfortable you can be with that.  [28:50] A leader has to stay as cool, calm, and collected as possible in that environment. Everyone who works for you or with you, whom you want to influence, is looking to you for how they should feel. How bad is it? If you can keep that posture, they're going to perform better. [29:18] It's easier to do that when you're a leader because you know people are counting on you. If you focus on that, the cool calmness just comes. [29:31] Bob was Commandant of the U.S. Army Engineers School. Bob talks about preparing the next U.S. Army Engineers. The key is training. If you know your job well and you've trained as much as possible, then you'll be more apt to take the right actions and be cool and calm. [30:05] The Army does a great job of investing in training for its people. An Engineer Officer goes to Fort Leonard Wood, Missouri, for seven months right after they're commissioned. They come back, four years later, for a year. [30:19] They'll come back again as they get different promotions and constantly sharpen their edge. They are trained in every task that they're going to do, domestically in the U.S., or combat. [30:37] The training is repeated so the officers will gain good instincts and be able to take action without having to think long and hard about it; at the same time, being able to realize that every situation is different; How do they need to make this decision? [30:53] The U.S. Army Engineers School specifically teaches risk management. When the Army goes into a new nation for combat operations, they have to assess the bridges there. The bridges won't be in a U.S. database. A lot of the bridges are small. There may be many streams. [31:15] Bridges over streams may be small, and the Army has huge tanks. The Army has float bridges that they assemble in streams. The speed of the river and the types of banks affect how much material those bridges can handle. [31:51] They need engineers to go out there and evaluate the load classification for each bridge. When the Army went into Bosnia, they crossed the Sava River, which was in flood stage at the time. That takes a much longer bridge. It took a lot of ingenuity and more resources to cross. [32:34] When it comes to risk management, it's important to look at all the different controls. For bridges, one control is that one vehicle crosses at a time. You don't need three tanks on the bridge. Engineers need to decide if a float bridge can handle two tanks or limit it to one. [32:55] They could limit it to day crossing only, with people guiding the tank. There are all kinds of things to make sure they get right. [33:04] Justin looks forward to hearing more about Bob's experience on August 6th at 11:00 a.m. at the RIMS Texas Regional Conference 2025 in San Antonio. [33:17] Bob is a graduate with a Master's Degree in Environmental Engineering from the University of Texas at Austin, so a little Texas accent comes through. He loves Texas, and he got there as soon as he could. [34:23] Special thanks again to Retired Major General Bob Whittle for joining us here on RIMScast. Visit RIMS.org/TexasRegional to see the full agenda and register. I've got a link to the opening keynote's RIMScast episode. Huw Edwards joined us recently to discuss his address. [34:41] Huw will present “Your Insurance Policy for Success: Eight Mental Toughness Lessons I've Learned from Running 100 Miles through the Mountains.” Be sure to check that out. We look forward to seeing you August 4th through the 6th in San Antonio, Texas! [35:01] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [35:28] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [35:46] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [36:04] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [36:21] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [36:35] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [36:42] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Links: 20th Annual People's Choice Podcast Awards! Vote for RIMScast (Gov't & Organizations) To vote for RIMScast, please sign up with your email, then select RIMScast on the pulldown under Government and Organizations. Thank you! RIMS Risk Management Magazine 2025 Awards Edition RIMS Texas Regional 2025 — August 3‒5 | Registration open. RIMS-CRMP In-Person Workshop in Texas Aug. 6 & 7 RIMS 2025 Florida Educational Conference | July 31‒Aug 2 | Registration open. RIMS Canada 2025 — Sept. 14‒17 | Registration open! 10th Annual Chicagoland Risk Forum — Sept. 18 | Registration open! RIMS Western Regional — Oct 1‒3 | Bay Area, California | Registration open! RISKWORLD 2026 — Members-only early registration! Register through Sept 30! RIMS-Certified Risk Management Professional (RIMS-CRMP) The Strategic and Enterprise Risk Center Spencer Educational Foundation 2025 Funding Their Future Gala — Sept. 18, 2025 in NYC! Spencer Education Foundation — General Grants 2026 — Application Deadline July 30, 2025 RIMS ERM Conference 2025 — Nov 17‒18 in Seattle! [Save the Date!] RIMS-CRO Certificate in Advanced Enterprise Risk Management — Featuring Instructor James Lam! Summer course sold out! | Next bi-weekly course begins Oct 9. RIMS Diversity Equity Inclusion Council RISK PAC | RIMS Advocacy | RIMS Legislative Summit SAVE THE DATE — March 18‒19, 2026 RIMS Risk Management magazine | Contribute RIMS Now RIMS Rocky Mountain Chapter RIMS Webinars: RIMS.org/Webinars   Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP Exam Prep Virtual Workshop — Sept 2-3, 2025 | Presented by RIMS and PARIMA RIMS-CRMP-FED Exam Prep Virtual Workshop — November 11‒12 Full RIMS-CRMP Prep Course Schedule “Risk Taxonomy for Effective Risk Management” | July 24 | Instructor: Joe Mayo “Emerging Risks” | Aug 5 | Instructor: Joe Mayo “Intro to ERM for Senior Leaders” | Aug. 12‒13 | Instructor: Chris Mandel “Intro to ERM for Senior Leaders” | Nov. 4‒5 | Instructor: Elise Farnham See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Risk and Clarity with Huw Edwards, RIMS Texas Keynote” “James Lam on ERM, Strategy, and the Modern CRO” “ERM, Retail, and Risk with Jeff Strege” “Bigger Risks with the Texas State Office of Risk Management | Sponsored by Hillwood”   Sponsored RIMScast Episodes: “The New Reality of Risk Engineering: From Code Compliance to Resilience” | Sponsored by AXA XL (New!) “Change Management: AI's Role in Loss Control and Property Insurance” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Demystifying Multinational Fronting Insurance Programs” | Sponsored by Zurich “Understanding Third-Party Litigation Funding” | Sponsored by Zurich “What Risk Managers Can Learn From School Shootings” | Sponsored by Merrill Herzog “Simplifying the Challenges of OSHA Recordkeeping” | Sponsored by Medcor “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Major General (Retired) Robert F. Whittle, Jr., Senior Vice President and CEO, Chief of Staff at USAA   Production and engineering provided by Podfly.  

Nora O'Connor has been the Postmistress in Ballyduff in Kerry since 1984, after her family ran the post office there since the 1860s when the Penny Black was first introduced. This month, the doors have finally been closed for the last time.Nora joins Seán to discuss.Image: Google Maps

Nora O'Connor has been the Postmistress in Ballyduff in Kerry since 1984, after her family ran the post office there since the 1860s when the Penny Black was first introduced. This month, the doors have finally been closed for the last time.Nora joins Seán to discuss.Image: Google Maps

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   Justin interviews Neil Colclough, RIMS Rocky Mountain Chapter President and 2025 RIMS Volunteer of the Year Award Winner, about his career path, how his Royal Marines service time helped steer his risk management path, and why he moved to Colorado. Neil tells of his years of experience in risk management, his risk philosophy, his DE&I philosophy, and how he feels about volunteerism.   Listen to learn the benefits of making your risk management career more fulfilling through volunteering.   Key Takeaways: [:01] About RIMS and RIMScast. RIMScast is a proud nominee of the 20th Annual People's Choice Podcast Awards. We are nominated in the category of Government and Organizations, and we would appreciate your support. Help us win that award at PodcastAwards.com.  [:35] About this episode of RIMScast. Our guest today is the RIMS Volunteer of the Year Award winner, Neil Colclough. We will learn about his career and all the great work he has done for us at the RIMS Rocky Mountain Chapter. [1:05] RIMS-CRMP Workshops! The next Virtual RIMS-CRMP exam prep, co-hosted by Parima, will be held on September 2nd and 3rd. [1:17] The next RIMS-CRMP-FED virtual workshop will be led by Joseph Mayo on July 17th and 18th. Register by July 16th. Links to these courses can be found on the Certification Page of RIMS.org and through this episode's show notes. [1:34] RIMS Virtual Workshops! We have a day-long course on July 24th, “Risk Taxonomy for Effective Risk Management.” On August 5th, we have a day-long course about “Emerging Risks.” [1:47] We've launched a new course, “Intro to ERM for Senior Leaders.” This is a two-day course. The first two-day course will be held on August 12th and 13th and will be led by former RIMS President, Chris Mandel. [2:02] The course will be held again on November 4th and 5th and will be led by Elise Farnham. RIMS members enjoy deep discounts! [2:11] The full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's notes. [2:22] If you tuned in to the recent episode featuring James Lam, you will know he is hosting a new six-module workshop for us, the “RIMS-CRO Certificate in Advanced Enterprise Risk Management”. [2:36] The inaugural summer course is completely sold out! We are filled to the virtual capacity! Don't worry, in the Fall, the bi-weekly course will begin on October 9th. Registration closes on October 2nd. A link is in this episode's notes. Check it out and register today! [2:55] Mark your calendars for November 17th and 18th for the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is being built. Soon, we will distribute a Call for Nominations for the ERM Award of Distinction. I'll update this episode's show notes when that link is ready. [3:19] Think about your organization's ERM program or one you know of, and how it has generated value. We will have more on that in the coming weeks. [3:27] RISKWORLD 2026 will be in Philadelphia, Pennsylvania, from May 3rd through May 6th. RIMS members can now lock in the 2025 rate for a full conference pass to RISKWORLD 2026 when registering by September 30th. [3:41] This also lets you enjoy earlier access to the RISKWORLD hotel block. Register by September 30th, and you will also be entered to win a $500 raffle. Don't miss out on this chance to plan and score some extra perks. [3:54] The members-only registration link is in this episode's show notes. If you are not yet a member, this is the time to register at RIMS.org/membership. [4:04] On with the show! Our guest today is Neil Colclough. He has been President of the RIMS Rocky Mountain Chapter since 2023. In 2025, he was named the Volunteer of the Year. A link to his profile in the Awards Edition of RIMS Risk Management magazine is in the show notes. [4:24] Justin is stoked that Neil is joining us on RIMScast to discuss his well-deserved recognition and why he shares it with many other members of the RIMS Rocky Mountain Chapter. [4:37]  We're also going to learn about his military career and how that shaped his risk career and his enthusiasm for volunteerism. [4:45] Interview! Neil Colclough, welcome to RIMScast! [5:00] Neil is incredibly proud of the RIMS 2025 Volunteer of the Year Award. [5:16] Neil continues as the President of the RIMS Rocky Mountain Chapter until September. [5:39] Neil has been in Colorado for 27 years. He left behind family, friends, and a job he loved to move to the Colorado Rocky Mountains to take advantage of the lifestyle the area offers. He wanted to be a semi-ski bum. [6:25] Neil had to learn to ski in the military. He fell in love with the sport. He landed a job on Vail Mountain. He skied over 100 days a year for several years when he lived in Vail. [6:51] Neil is from Stoke-on-Trent, England. As a kid, he wanted to be a soldier. He joined the Royal Marines for six years and travelled the world. He saw communities outside of the resort areas. [8:10] Neil believes his risk management career grew out of his service. Public service is managing risk, considering what could go wrong at all times, and having a Plan B and C for those instances. It's also not being risk-averse. [8:33] His military service left him with the mindset that you can do anything, you just have to put the effort into doing it properly and give it your best shot. They all kept themselves incredibly fit. The risk of not being fit didn't just impact you; it impacted the guys you worked with. [9:17] Neil enjoyed the fitness routine in the military, going for morning runs with his closest friends. [9:34] If Neil hadn't moved to Colorado, he probably would have stayed home. He was focused on moving to the Rocky Mountains. He had been to the U.S. about 10 times before he moved. He moved in 1998. [11:11] Neil says he is of the generation who “fell into” the risk management industry, versus going to school for a risk management degree. He was dragged reluctantly into risk management. [11:28] Neil was asked four times to fill a new role in the corporate headquarters of Vail Resorts. He didn't want to leave Vail, but he liked the person hiring him, and the offer made sense, so he joined the corporate office and did not look back. RIMS membership came with that job. [11:58] At the time, Neil had no idea what RIMS was. He joined the Rocky Mountain Chapter in early 2008. He's been a member of the chapter since then. He attended programming and social events. He progressed in the chapter. [12:14] The operational experience he had gained in the military and from running the Security Team at Vail Mountain fed into the risk management function. It gives him a bit of a leg up when it comes to solving issues. His experience adds credibility with his internal clients today. [12:40] Neil's career has been a natural progression. He loves his job. He loves the people he does it for. It's like a hobby. He's genuinely interested in it. [13:00] Neil loves being in the RIMS Rocky Mountain Chapter as a whole. He joined the board in 2018 with Incoming President Peggy Miller and Past President Emily Bloedel. The board was a great group of people. They have great, respectful discussions. There's no negativity. [13:49] As long as Neil has been a member of the chapter, that has always been the case. He says the board feels proud to be part of the chapter and to have a positive impact.  [14:09] Justin mentions that Emily Bloedel was a RIMS Rising Star recently. Peggy Miller is with Kroenke Sports & Entertainment. Justin met Peggy at the RIMS ERM Conference in Denver. Neil ran the DEI education session at ERM, and he did a great job. [14:52] Neil says Emily Buckley is also on the board. They have a great pipeline of leadership to look forward to, and the future is super bright. [14:58] Justin mentions there's a lot of talent in Colorado. Emily Buckley was a guest on RIMScast last year for Specialized Bicycles on bicycle safety. Justin says, if you're a risk professional looking for a place to move, start with Colorado and look up Neil!  [15:33] DE&I is a passion for Neil. He's super connected to it. Justin and Neil discuss whether it's helpful to speak the words Diversity, Equity, & Inclusion for people who may be less committed. [16:53] You might lean on Inclusion a little more to help people understand that this is about making sure that everybody has the same opportunities. [17:22] Neil is the RIMS Volunteer of the Year. The award used to be called the Heart of RIMS Award, but was rebranded to be more specific. [17:57] Neil thinks that all RIMS chapters should have the succession of vice presidents and presidents built into their bylaws as the Rocky Mountain Chapter does. A lot of presidents have sat on boards for many years, and they struggle to recruit people to become board members. [18:22] Volunteerism takes effort. If you're taking an hour out of your day to do a podcast to talk about yourself, then you've got to make up that time somewhere else. If you're doing chapter work during business hours, you have to have an employer who supports what you're doing. [18:54] You have to have family behind you, that gets it. You can't just disregard your daily job duties in favor of volunteerism. [19:09] Neil says, encourage chances to have an intentional succession plan for chapter leadership. Encourage people early in their careers to serve on boards, become leaders of the chapter, and shape the future. [19:40] If you've just graduated from an RMI program and joined the workforce, you may not think you're qualified to lead on a chapter board. Neil says, we want to hear from the future of the industry so we who are in it can prioritize what is going to be meaningful after we've gone. [20:03] Reach out to younger people, let them know what a safe space it is, and give them the opportunity to serve. [20:12] RIMS Events! The 49th Annual Florida RIMS Educational Conference will be held again at the Ritz-Carlton in Naples, Florida, from July 29th through August 2nd. Visit Florida.RIMS.org for more information and to register. [20:30] The very first RIMS Texas Regional Conference will be held from August 4th through the 6th in San Antonio, Texas, at the Henry B. González Convention Center. Public Registration is open. The full conference agenda is now live. [20:46] Don't miss the post-conference workshop, the RIMS-CRMP Exam Prep Course, available on site. [20:52] This event is open to any RIMS Chapter member. If you are local to the area, you might consider becoming a RIMS member today so that you can get all the benefits and begin networking with your new RIMS Texas peers. Links are in this episode's show notes. [21:07] You can also visit the Events Page of RIMS.org for more information. We look forward to seeing you in Texas! [21:15] A month later, we will be up North for the RIMS Canada Conference 2025, from September 14th through the 17th in Calgary. Registration is open. Lock in those favorable rates; Visit RIMSCanadaConference.CA. We look forward to seeing you in Calgary! [21:34] On September 18th, the 10th Annual Chicagoland Risk Forum will be held at the Old Post Office in Chicago. Register at ChicagoRIMS.org. [21:44] Also on September 18th, the Spencer Educational Foundation will host the 2025 Funding Their Future Gala at the Cipriani 42nd Street. Visit SpencerEd.org. [21:57] On October 1st through the 3rd, the RIMS Western Regional Conference will be held in North San Jose at the Santa Clara Marriott. The agenda is live. It looks fantastic! Visit RIMSWesternRegional.com and register today. [22:12] Let's Return to My Interview with the RIMS 2025 Volunteer of the Year, Neil Colclough! [22:23] Neil joined Sage Hospitality Group in January 2025. He had spoken with his new boss about his role at the RIMS Rocky Mountain Chapter, and she was super supportive. [22:48] The whole company understands the importance of risk management. They see the value of having me remain involved with RIMS at the chapter and society level. It was an easy conversation to have. [23:18] Neil is over a total of seven people at Sage. He says this is rare except in well-established, large companies. This is Neil's first experience with anything that comes close to that. [23:56] Two of Neil's team have been with the company for over 30 years. Another has been with the company for 11 years. That speaks volumes to Neil about the company culture and the investment the company makes in risk management. It was a huge attraction to Neil. [24:18] Neil was previously with Inspirato, another hospitality group. It was high-end luxury travel where you would subscribe to a membership and get access to a portfolio of homes. One client was mad that they didn't inform them that it was hurricane season when they were traveling. [26:06] When Neil moved to Colorado, he went to a job fair for Vail Resorts in Denver. He was offered two jobs, one as a ski instructor and one with the Security Department, a seasonal job. [26:24] When Neil showed up for work on his first day of training for the Security Team, it was October 19, 1998, the day of the terrorist arson at the Two Elk Lodge, the largest act of eco-terrorism in North America at the time. [26:42] Neil's job went from being seasonal to year-round. The department grew. He was promoted a couple of times fairly quickly. He had never ridden a snowmobile, but they put him on it, and he rode 400 miles a week on a snowmobile. [27:12] With this experience, Neil understands the principles of emergency preparedness and response. He worked closely with the public sector in Vail and Eagle County. The local government and the ski resort have to work closely together to align in the same direction. [27:31] Neil says they did some good stuff over the years to mitigate potential risks. A wildland fire was a big concern. They did mass-casualty incident drills with Vail Ski Patrol and the town of Vail. [27:59] Neil lives east of Boulder. His office is in Denver. [28:34] Neil says the award is not just one person. It takes a village. It takes a lot of people who think like you and have the same heart to make good things happen. He's never volunteered at any event where he's walked away feeling down and thinking it was a waste of time. [29:00] A little can go a long way. If you're thinking about ways to volunteer in the risk and insurance industry, the local RIMS chapter is a great vehicle to do that. You can contact Neil, and he can introduce you to some people he has networked with around the country. [29:24] Volunteerism is so rewarding. It takes effort. You can't just go to meetings. You have to put pen to paper in between meetings to take action on what you say you're going to do. Neil battles constantly with the feeling that he's not fully delivering on what he should be. [29:45] You have to give yourself a little bit of grace when it comes to those times. People's capacity ebbs and flows. Surround yourself with people who can pick up the slack when you have to step into your day job a little bit more at certain times. [30:00] When you're juggling the balls, just don't drop the glass ones! Keep your responsibilities prioritized. [30:13] Neil talks of DE&I sponsorship, advocating for somebody who's not in the group. One way to do that is to ask if you can take a young professional along with you when you're invited somewhere as a risk professional. Request that someone be at a meeting who wasn't invited. [31:02] That can create opportunities and give that person experience. It's a simple act with a potentially massive impact. [31:15] Neil, it's been a real pleasure to speak with you again! I appreciate all your insight here. Congratulations again on being named the RIMS 2025 Volunteer of the Year. We've got a link for the RIMS Rocky Mountain Chapter in the notes. Locals, if you want to join, give Neil a shout! [31:37] Neil says, I'll get back to you eventually! There are about 200 professional members in the chapter through the Society, plus Chapter Associates and Student Members. There is a free membership for RIMS Affinity Partners, all of whom have been represented on RIMScast. [33:06] Justin mentions again the RIMS Western Regional Conference; register at RIMSWesternRegional.com. [33:17] Special thanks again to RIMS Rocky Mountain Chapter President and 2025 RIMS Volunteer of the Year Award Winner, Neil Colclough. We appreciate him making the time for us. A link to the special Awards Edition of RIMS Risk Management magazine is in the show notes. [33:35] Check out Neil's profile as well as the other 2025 RIMS Award Winners. A link to the RIMS Rocky Mountain Chapter site is in this episode's show notes. Check out all the great work they are doing. [33:48] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [34:16] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [34:35] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [34:52] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [35:08] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [35:23] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [35:30] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Links: 20th Annual People's Choice Podcast Awards! Vote for RIMScast (Gov't & Organizations)To vote for RIMScast, please sign up with your email, then select RIMScast on the pulldown under Government and Organizations. Thank you! RIMS Risk Management Magazine 2025 Awards Edition RIMS Texas Regional 2025 — August 3‒5 | Registration open. RIMS-CRMP In-Person Workshop in Texas Aug. 6 & 7 RIMS 2025 Florida Educational Conference | July 31‒Aug 2 | Registration open. RIMS Canada 2025 — Sept. 14‒17 | Registration open! 10th Annual Chicagoland Risk Forum — Sept. 18 | Registration open! RIMS Western Regional — Oct 1‒3 | Bay Area, California | Registration open! RISKWORLD 2026 — Members-only early registration! Register through Sept 30! RIMS-Certified Risk Management Professional (RIMS-CRMP) The Strategic and Enterprise Risk Center Spencer Educational Foundation 2025 Funding Their Future Gala — Sept. 18, 2025 in NYC! Spencer Education Foundation — General Grants 2026 — Application Deadline July 30, 2025 RIMS ERM Conference 2025 — Nov 17‒18 in Seattle! [Save the Date!] RIMS-CRO Certificate in Advanced Enterprise Risk Management — Featuring Instructor James Lam! Summer course sold out! | Next bi-weekly course begins Oct 9. RIMS Diversity Equity Inclusion Council RISK PAC | RIMS Advocacy | RIMS Legislative Summit SAVE THE DATE — March 18‒19, 2026 RIMS Risk Management magazine | Contribute RIMS Now RIMS Rocky Mountain Chapter RSVP for the RISK PAC Reception in Philadelphia | July 16, 2025 | Sofitel Philadelphia at Rittenhouse Square RIMS Webinars: RIMS.org/Webinars   Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP-FED Exam Prep Virtual Workshop — July 17‒18 RIMS-CRMP Exam Prep Virtual Workshop — Sept 2‒3, 2025 | Presented by RIMS and PARIMA Full RIMS-CRMP Prep Course Schedule “Risk Taxonomy for Effective Risk Management” | July 24 | Instructor: Joe Mayo “Emerging Risks” | Aug 5 | Instructor: Joe Mayo “Intro to ERM for Senior Leaders” | Aug. 12‒13 | Instructor: Chris Mandel “Intro to ERM for Senior Leaders” | Nov. 4‒5 | Instructor: Elise Farnham See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Mid-Year Update: RIMS Legislative and Risk Management News” “RIMS 2025 Rising Star Megan Smalter: Giving Yourself Grace” “Live from RISKWORLD 2025” “RIMS 2025 Risk Manager of the Year, Jennifer Pack” “Julie Bean, 2024 Heart of RIMS Award Winner”   Sponsored RIMScast Episodes: “The New Reality of Risk Engineering: From Code Compliance to Resilience” | Sponsored by AXA XL (New!) “Change Management: AI's Role in Loss Control and Property Insurance” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Demystifying Multinational Fronting Insurance Programs” | Sponsored by Zurich “Understanding Third-Party Litigation Funding” | Sponsored by Zurich “What Risk Managers Can Learn From School Shootings” | Sponsored by Merrill Herzog “Simplifying the Challenges of OSHA Recordkeeping” | Sponsored by Medcor “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Neil Colclough, Vice President of Risk, Compliance, and Audit, SAGE HOSPITALITY GROUP RIMS Rocky Mountain Chapter President   Production and engineering provided by Podfly.  

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   Justin interviews Huw Edwards, an entrepreneur, investor, and international speaker. Huw will kick off the RIMS Texas Regional Conference 2025 with his keynote speech. Huw covers the varied topics of leveraging his quantitative training in risk roles, his cybersecurity experience in the companies he helped develop, and even his extensive ultramarathon experience. Huw explores what entering the “pain cave” as an ultramarathon runner has taught him about life and risk management.   Huw believes that being AI-first will be a key factor in whether risk professionals will be promoted. He shares a preview of his keynote and his advice to risk professionals. Listen to learn about the role of quantitative analysis in entrepreneurship and risk management, and how risk management is evolving with AI tools.   Key Takeaways: [:01] About RIMS and RIMScast. [:17] About this episode of RIMScast. Our guest today is Huw Edwards, who will kick off the RIMS Regional Texas Conference 2025, which will be from August 4th through the 6th in San Antonio. [:44] Huw is a three-time business owner and an executive coach. We'll get a glimpse of his keynote today. [:51] RIMS-CRMP Workshops! The next Virtual RIMS-CRMP exam prep, co-hosted by Parima, will be held on September 2nd and 3rd. [1:02] The next RIMS-CRMP-FED virtual workshop will be led by Joseph Mayo on July 17th and 18th. Register by July 16th. Links to these courses can be found on the Certification Page of RIMS.org and through this episode's show notes. [1:20] RIMS Virtual Workshops! We have a day-long course on July 24th, “Risk Taxonomy for Effective Risk Management.” On August 5th, we have a day-long course about “Emerging Risks.” [1:32] We've launched a new course, “Intro to ERM for Senior Leaders.” This is a two-day course. The first two-day course will be held on August 12th and 13th and will be led by former RIMS President, Chris Mandel. [1:47] The course will be held again on November 4th and 5th and will be led by Elise Farnham. RIMS members enjoy deep discounts! [1:56] The full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's notes. [2:07] If you tuned in to the recent episode featuring James Lam, you will know he is hosting a new six-module workshop for us, the “RIMS-CRO Certificate in Advanced Enterprise Risk Management”. [2:21] The inaugural summer course is completely sold out! We are filled to the virtual capacity! Don't worry, in the Fall, the bi-weekly course will begin on October 9th. Registration closes on October 2nd. A link is in this episode's notes. Check it out and register today! [2:40] Mark your calendars for November 17th and 18th for the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is being built. Soon, we will distribute a Call for Nominations for the ERM Award of Distinction. I'll update this episode's show notes when that link is ready. [3:04] Think about your organization's ERM program or one you know of, and how it has generated value. We will have more on that in the coming weeks. [3:12] RISKWORLD 2026 will be in Philadelphia, Pennsylvania, from May 3rd through May 6th. RIMS members can now lock in the 2025 rate for a full conference pass to RISKWORLD 2026 when registering by September 30th. [3:26] This also lets you enjoy earlier access to the RISKWORLD hotel block. Register by September 30th, and you will also be entered to win a $500 raffle. Don't miss out on this chance to plan and score some extra perks. [3:39] The members-only registration link is in this episode's show notes. If you are not yet a member, this is the time to register at RIMS.org/membership. [3:49] On with the show! Our guest today is a Harvard- and Oxford-educated entrepreneur, investor, and international speaker. [3:57] On Tuesday, August 5th, he'll kick off the Inaugural RIMS Texas Regional Conference with his keynote, “Your Insurance Policy for Success: Eight Mental Toughness Lessons I've Learned from Running 100 Miles Through the Mountains.” [4:10] His name is Huw Edwards. He is the founder of multiple ventures, including Jungle Disk and CyberFortress. We're going to get a preview of his keynote and learn about his risk philosophies and risk journey. [4:21] Interview! Huw Edwards, welcome to RIMScast! [4:36] Huw is excited to be on RIMScast and to be opening the RIMS Texas Regional Conference in August. Justin loves going to Texas and is looking forward to the conference. [5:01] Huw comes from Wales. His accent comes from living in about 16 parts of the U.S. [5:55] Growing up, Huw was good with numbers. After college, being a mathematician, he landed a job with Goldman Sachs in a derivatives group. He helped big corporations manage their financial risks. [6:54] Huw tells about buying his first business. When he sold it, he didn't have the attachment of having founded it. He took it on a journey and then sold it to a private equity firm that joined it with several other companies to create a much bigger platform. [7:52] Huw is a “reluctant entrepreneur.” He was not a teenage businessman. He was good at school and at doing work. The first business he bought was a profitable going concern with existing customers. It was a business unit in a big company, stuck in a corner. [8:39] Huw saw it had wonderful economics and just had to be invested in. It had sticky customers. It was very profitable. It needed some love, care, and attention. That was Huw's easy transition into entrepreneurship. He bought the business in 2016. [9:00] In 2017, customers started asking where they could buy Bitcoin. Customers were asking about Bitcoin because they were victims of a ransomware attack that demanded Bitcoins to unlock their computers. Huw's company had backups of its clients' data. [10:00] This circumstance pulled the company into the world of cyber insurance. It was a new field. Huw's company served small businesses and helped them protect their data. Managing their clients' data, they realized they could do the job better. [10:53] Huw says two things connect him to the RIMS Texas Regional Conference. The Insurance Company, USAA, is in San Antonio. Another insurance company, Argo, was there for a time. In 2018, RISKWORLD was held in San Antonio. [11:30] In 2018, Huw and partners incubated an MGA within a large company. They showed up at RISKWORLD to do customer testing and exploration. Coming back to a RIMS conference as a keynote speaker is a full-circle journey for Huw. [12:11] Huw's company was CyberFortress. It was spun out from Jungle Disk, a larger company. Huw raised a bunch of VC money and swung for the fences, but didn't find a product market fit there. They had built a solution, looking for a problem. It was a character-building experience. [13:06] It gave Huw some great insight, working with the insurance company. They launched their insurance policy in Texas, backed by Markel. The challenge was that it wasn't well-positioned, and people didn't buy it. [13:29] Huw believes the greatest opportunity for risk managers in today's cybersecurity landscape is to understand that the big factor is human behavior. You can buy systems, but it comes down to the people running those systems. [13:52] The successful cyber insurance offerings and cybersecurity firms largely help, train, monitor, and guide behavior to avoid clients doing the dumb stuff. Don't click on dumb stuff. [14:14] Risk managers are now interested in AI. AI is just another very powerful tool that can give you a lot of leverage. You can't outsource responsibility to AI, but it can do a lot of things. You can leverage those things. [15:01] Companies are looking for employees who are AI-first. Your comfort with AI will be a deciding factor that separates the people who are promoted or kept on.  [16:12] Huw thinks risk managers get a bad rap. Huw worked for Bridgewater. When he took the job, he was given a lot of books on managing risk. He learned you're not trying to eliminate risk but trying to manage it. How do you take advantage of risk? How do you scale risk exposure? [16:59] How do you mitigate the catastrophic risk or existential risk that could kill, but be open to riding the waves of the lesser risks that could give great upsides? [17:18] Risk managers can be seen as Negative Nancy, saying no. But risk management can enable. [17:47] Huw will talk about his long-distance running. He is also a big Formula 1 fan. Formula 1 cars can go really fast. What makes the Formula 1 car go fast around the track is good brakes. Like brakes in a car, risk management can make something go faster, braking when needed. [18:55] Plugs with Roma Rishi, Sr. Sales Executive, Origami Risk! Origami Risk is excited to be a sponsor at the RIMS Texas Regional Conference. Origami Risk will have a booth there to demonstrate their products. They will also speak at one of the sessions. [19:35] They will be talking with Roy Hock, the Director of Excess Insurance at Valero Energy, about leveraging technology to manage your captive. See Origami at its table, at its session, or both! [19:48] Origami Risk will be at the RIMS Texas Regional Conference from August 4th through August 6th. Origami Risk will also be at the tenth Chicagoland Risk Forum, on September 18th at the Old Post Office in Chicago. [20:02] Origami Risk will have a booth there, and Roma's colleague, Gina Rothweiler, is going to be speaking. Come find Origami Risk at the Chicagoland Risk Forum! [20:10] Registration is complimentary for members of risk management departments in the nearby area. A link to the registration page is in this episode's show notes. You can visit ChicagoRIMS.org as well. [20:33] On October 1st through the 3rd, Origami Risk will be in the Bay Area, California, for the RIMS Western Regional Conference. They will have a booth and will speak at a session with the Risk Manager of Sprouts about leveraging data and technology for productive risk management. [21:02] Origami Risk will be at RIMS ERM, on November 17th and 18th in Seattle, Washington. That agenda is being built. Origami Risk will have a kiosk and hope to speak, too. [21:22] Origami Risk will have a presence at the 2025 Florida RIMS Educational Conference from July 29th through August 2nd. Connect with Roma's colleague Alex and Origami Risk there. [21:37] Roma, it's always great to see you and the Origami Risk team. [21:45] Connect with Roma and Origami Risk online at LinkedIn and OrigamiRisk.com, in the Contact Us area. [21:52] Let's Return to the Conclusion of My Interview with RIMS Texas Keynote Speaker Huw Edwards! [22:01] On Tuesday, August 5th, at 9:00 a.m., Huw Edwards will kick off the RIMS Texas Regional with his keynote address. He will talk about personal experiences, which include several ultramarathons.  [22:54] For Huw, it was the challenge and the uncertainty that drew him to ultramarathons. When you line up on the start line of a marathon, you might not know how well you'll do that day, but by and large, you know you'll finish. [23:40] Huw found himself drawn to these 100-mile races, in the mountains, going up and down, on trails, at altitude. It's an eating and hydration competition, and getting your electrolytes right. It's about managing the heat of the day and the cold of the night. [24:18] It's about your stomach going South, or rolling an ankle. You can have a belief on the start line that you will finish, but you don't know what's going to happen that day. It's a somewhat controlled, uncontrollable environment. It's less complex than risk management. [25:01] In risk management, you have hundreds of thousands or millions of human players and economic actors interacting. When you're running, you have yourself, knowing how hard you can push, but you don't know what the weather will bring. It's a microcosm of the game of life. [25:39] The lessons are huge. We somehow think we can control everything in life, or we try. In running this kind of distance, things just go wrong. You can't control everything, so how do you learn how to respond? That's what keeps Huw coming back to ultramarathons. [26:07] Justin sees the parallels with risk management; you're striving for greatness, but sometimes you have to settle for goodness. [26:27] You don't go all in from the start. You have to pace yourself. The races have a time cutoff. If you are too conservative, you won't get there. In risk management, if you try to mitigate all risk, you'll have to pay through the nose for insurance. It's a judgment call. [27:28] In ultramarathons, you navigate emotional highs and lows. No matter how you're feeling, good or bad, it won't last. When you're running great, enjoy it; it's not going to last. When you feel terrible, that will pass, too. [27:53] That's a glimpse of part of the keynote. Justin says it's great that Huw has risk experience and has been to RISKWORLD. [28:18] Huw has a theme, smiling on the outside, suffering on the inside. For a long time, he tried to put a brave face on things. It's OK to suffer at times, acknowledge it, and not paper over the cracks of your feelings. It's OK to be authentic. Huw will touch on that in the keynote. [28:54] Sometimes you learn a lot in those moments of suffering. Huw will talk about the pain cave. At some point in an ultramarathon, you enter the pain cave. This term was made famous by one of the greatest ultra runners, Courtney Dauwalter. [29:28] When Courtney Dauwalter talks about the pain cave, she says she used to try to push it off and delay the inevitable moment of going into the pain cave. But the whole point is to experience that edge. [29:48] So you welcome the pain cave. It was meant to hurt. What can we learn about it? [30:06] Huw will take questions at the end of his keynote. Everyone can go to the link in this episode's show notes for the registration page for the RIMS Texas Regional Conference. [30:18] Huw, it was such a pleasure to meet you! I can't wait to see you live on stage on August 5th. [30:29] Special thanks again to Huw Edwards for joining us here on RIMScast! He will be kicking off the RIMS Texas Regional Conference 2025. That's the Risk Management Roundup in San Antonio, Texas, from August 4th through August 6th. Huw will be there on August 5th. [30:48] Visit the Events page on RIMS.org and the link in this episode's show notes to register. [30:53] RIMS has negotiated a discounted rate at the Grand Hyatt San Antonio River Walk. The cutoff date for reservations is July 11th. So, register now and make those reservations! [31:06] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [31:34] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [31:52] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [32:10] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [32:26] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [32:40] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [32:48] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Links: RIMS Hurricane/Storm Risk Management Resource Center  RIMS Texas Regional 2025 — August 3‒5 | Registration open. RIMS-CRMP In-Person Workshop in Texas Aug. 6 & 7 RIMS 2025 Florida Educational Conference | July 31‒Aug 2 | Registration open. RIMS Canada 2025 — Sept. 14‒17 | Registration open! 10th Annual Chicagoland Risk Forum — Sept. 18 | Registration open! RIMS Western Regional — Oct 1‒3 | Bay Area, California | Registration open! RISKWORLD 2026 — Members-only early registration! Register through Sept 30! RIMS-Certified Risk Management Professional (RIMS-CRMP) The Strategic and Enterprise Risk Center Spencer Education Foundation — General Grants 2026 — Application Deadline July 30, 2025 RIMS ERM Conference 2025 — Nov 17‒18 in Seattle! [Save the Date!] RIMS-CRO Certificate in Advanced Enterprise Risk Management — Featuring Instructor James Lam! Summer course sold out! | Next bi-weekly course begins Oct 9. RIMS Diversity Equity Inclusion Council OrigamiRisk.com Huw Edwards — Career Clarity Coaching RISK PAC | RIMS Advocacy | RIMS Legislative Summit SAVE THE DATE — March 18‒19, 2026 RIMS Risk Management magazine | Contribute RIMS Now RIMS Webinars: RIMS.org/Webinars   Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP-FED Exam Prep Virtual Workshop — July 17‒18 RIMS-CRMP Exam Prep Virtual Workshop — Sept 2‒3, 2025 | Presented by RIMS and PARIMA Full RIMS-CRMP Prep Course Schedule “Risk Taxonomy for Effective Risk Management” | July 24 | Instructor: Joe Mayo “Emerging Risks” | Aug 5 | Instructor: Joe Mayo “Intro to ERM for Senior Leaders” | Aug. 12‒13 | Instructor: Chris Mandel “Intro to ERM for Senior Leaders” | Nov. 4‒5 | Instructor: Elise Farnham See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “James Lam on ERM, Strategy, and the Modern CRO” “ERM, Retail, and Risk with Jeff Strege” “Stacking Habits with Olympic Gold Medalist Jon Montgomery” “Financial Risk Management with Chris Willey of American Eagle FCU” “Applying ERM Theory with Elise Farnham” “Bigger Risks with the Texas State Office of Risk Management” | Sponsored By Hillwood “Exploring Risk in Extreme Environments with Kevin Vallely”   Sponsored RIMScast Episodes: “The New Reality of Risk Engineering: From Code Compliance to Resilience” | Sponsored by AXA XL (New!) “Change Management: AI's Role in Loss Control and Property Insurance” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Demystifying Multinational Fronting Insurance Programs” | Sponsored by Zurich “Understanding Third-Party Litigation Funding” | Sponsored by Zurich “What Risk Managers Can Learn From School Shootings” | Sponsored by Merrill Herzog “Simplifying the Challenges of OSHA Recordkeeping” | Sponsored by Medcor “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guests: Huw Edwards, Entrepreneur, investor, and international speaker Roma Rishi, Sr. Sales Executive, Origami Risk   Production and engineering provided by Podfly.  

Gov. Pritzker's numbers tell a mixed story of his record so far as he seeks a third term. Crain's reporter John Pletz discusses with host Amy Guth. Plus: Rivian cuts more than 100 salaried jobs in Normal, hospital staffer slams cuts at former Ascension hospitals as Illinois senators step up oversight, a jury awards nearly $60 million in trial over waste-hauling technology and a trading firm is poised to leave its troubled Loop tower home for the Old Post Office.

Happy Juneteenth!!!

Know a writer or someone who wants to be a writer? Then forward this post to them and invite them to listen to our writers podcast. Thank you!For Episode 220 of our award-winning podcast⁠, we were busy and we are tired.We started the week on Sunday, April 13 with the book signing at the Nevada State Museum. We got to meet new friends and sell them our books. We got to chat with our fellow independent writers. We got to enjoy a beautiful spring day in a place that has so many memories for us. A great day.During the week, we organized the release of Serving Salvation Book Two, the next book in the Salvation series. We're put the manuscript and cover on some of the platforms, and we put the manuscript on Book Sirens. (Please let us know if you want to be an ARC reader.) We'll be doing a cover reveal soon, along with the pre-sale.Also this week, we learned that the Las Vegas Clark County Library System purchased our book catalogue. They are making our ebooks available for checkout. This is the second public library in Nevada to purchase our catalog, and it's the largest system in the state. If you are a patron of the Churchill County Library or the Clark County Library, please enjoy our ebooks through your Libby app for free!On Saturday, we recorded the first six podcasts for the Nevada Authors Network (NAN) at the Sierra Arts Foundation (SAF) Deport Art Gallery and Bookstore in Sparks. It was an absolute joy to talk about writing one-on-one with our colleagues, all of whom are very articulate and passionate about their books. You are our people. We will begin releasing the NAN podcasts and videos beginning on Wednesday, May 7, and our first guest will be Tia Flores, SAF program director. Tune in!We're getting ready for Independent Bookstore Day on Saturday, April 26, because we have an independent bookstore. We are joining One More Chapter in their grand opening on the same day, along with many of our author colleagues, and doing a book signing. If you're in the area, stop by the Old Post Office next to the Pioneer Center in downtown Reno on Saturday, April 26 from 10:00am to 1:00pm. You'll get to meet us and a bunch of excellent writers as we support Independent Bookstores.You'll hear in the podcast that we believe in the Arts. We may have gotten carried away, but it's all good. You'll see. Check us out and let us know what you think. TIA! LYL!Our Website: ⁠www.carsonhume.com⁠Who We are: ⁠https://carsonhume.com/about/⁠Our Books: ⁠https://carsonhume.com/books-2/⁠Our bookstore: https://carsonhume.square.site/Our Business: ⁠https://twomoorebooks.com/⁠ ⁠please buy us coffee!⁠Note: Two Moore Books, LLC does not receive financial compensation for promoting third-party businesses and websites. We are speaking to our specific experiences. Your mileage may vary.

With dining out becoming more costly, more customers are saving restaurant outings for special occasions. Crain's restaurants reporter Ally Marotti talks with host Amy Guth about how some Chicago operators are taking steps to keep their establishments more accessible to diners.Plus: Johnson turns to City Council ally to run Park District, Old Post Office developer pivoting from nearby office project amid loan crunch, Chicago Women in Trades files lawsuit challenging Trump's anti-DEI orders, and Mag Mile Harry Potter-themed store sets opening date.

In the five years since the onset of COVID-19, some businesses have returned to what looks like a pre-pandemic "normal" — though not all. Crain's contributor Judith Crown talks with host Amy Guth about the pandemic's effects still weighing on Chicago in many ways. Plus: American Airlines makes a big move at O'Hare, large State Street retail property hits the market, highly vacant office building next to Old Post Office goes up for sale and Rivian reports big net loss in Q4 and issues sobering forecast.

Anyone who watched Law and Order know it isn't a good idea to let a defendant take the stand; yet, that happened last week in the never-ending Mike Madigan corruption trial. Alyssa texted John and told him to ignore all media so they can discuss it. She also explains the history of the recurring character of "The Old Post Office." We learn more about his upbringing and Lisa's dad. Show Notes: Niagara Foundation Chicago Sun-Times: Madigan's testimony changes ‘rules of the game,' and jurors may now hear his famous ‘bandits' comment Chicago Sun-Times: Madigan's son got $43,000 under deal feds call part of criminal enterprise: ‘Give Andrew somethin Chicago Sun-Times: Where Illinois lawmakers traveled around the world Chicago Sun-Times: Mike Madigan tells of father's alcoholism, Lisa's pain from her biological father — and a 'toxic' political relationship Chicago Sun-Times: USA v. Michael Madigan Chicago Tribune: Madigan testifies he ‘would not be involved in a quid pro quo' Chicago Tribune: ‘Did you ever trade your public office for private gain?': Ex-Speaker Madigan takes stand in own defense at landmark corruption trial Learn more about your ad choices. Visit megaphone.fm/adchoices

Steve Grzanich has the business news of the day with the Wintrust Business Minute. New York developer 601W, the owner of the Old Post Office in Chicago, reportedly has a purchase contract for the 30-story office building at 303 E. Wacker. Crain’s says the purchase price has not been disclosed but people familiar with the […]

With open enrollment underway, Illinois' insurance agency is in the midst of establishing a state-based health insurance exchange it says could help fill coverage gaps and lower plan costs. Crain's health care reporter Katherine Davis discusses with host Amy Guth.Plus: Vizient bulks up at Old Post Office while Uber shrinks, Portillo's appears to be heeding its activist investor's advice, AbbVie tumbles after new schizophrenia drug fails trials, Baxter cuts guidance on hurricane-related plant shutdown and a mixed-income apartment tower trades for $55 million in Lincoln Park.

Jonna Brewer spoke with voters at the Old Post Office in Bathurst.

#NewWorldReport:  ARGENTINA: For a Madrid in Buenos Aires Old Post Office. Joseph Humire @JMHumire @SecureFreeSoc. Ernesto Araujo, Former Foreign Minister Republic of Brazil. #NewWorldReportHumire https://www.reuters.com/markets/argentina-analysts-cut-2024-inflation-forecast-nearly-123-2024-09-05/ 1930 Argentina

PREVIEW: BUENOS AIRES: Colleague Ernesto Araújo, former FM of Brazil, explains the success of the Fora Madrid confab sponsored by the Spanish party Vox that this year was housed in the Old Post Office in Buenos Aires, with key speaker President Javier Milei.  1878 Post Office Buenos Aires

Former Chicago Alderman Ed Burke was sentenced to prison on corruption charges Monday. The judge gave the 80-year-old a two-year sentence and $2 million dollar fine. Federal prosecutors said Burke corruptly sought to steer tax-appeals work to his private law firm by pressuring developers of the Old Post Office, the owner of a Binny's Beverage Depot, and a Burger King in his district.

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   Justin Smulison interviews Julie Bean, 2024 Ron Judd Heart of RIMS Award Winner about her career in risk management, including how she ended up at seven companies in her first two years, and about her extensive involvement in RIMS Chapter committee leadership, chairing three committees and co-chairing a fourth committee at the same time. Her advice to new risk managers: Get involved in your RIMS Chapter, join committees, and build your network. Networking builds your career. Listen in for risk management insight and thoughts about being involved. Key Takeaways: [:01] About RIMS and RIMScast. [:15] About this episode of RIMScast, coming to you from RIMS Headquarters in New York. We will be joined by the Ron Judd Heart of RIMS Award winner for 2024, Julie Bean! [:37] First, let's talk about RIMS Virtual Workshops. The full calendar of virtual workshops is at RIMS.org/VirtualWorkshops. On June 11th and 12th, we've got Applying and Integrating ERM. Also on June 11th and 12th, we have Fundamentals of Insurance. On June 18th and 19th, we have Fundamentals of Risk Management. [:59] On July 9th and 10th, we have Managing Workers' Compensation. On July 23rd and 24th, we have Claims Management. Other dates for Fall and Winter are on the Virtual Workshops full calendar at RIMS.org/VirtualWorkshops. [1:16] Let me tell you about the new dedicated RIMScast episode that just went live, sponsored by Otoos, “Accident Prevention — The Winning Formula For Construction and Insurance”. I interviewed Dana Kfir, the Director of Customer Success at Otoos about how technology can improve safety on construction sites and how companies can use incentives to drive change. [1:46] The link to this dedicated episode is in this episode's show notes. It is complimentary for RIMS members and nonmembers. Go check it out! If you are interested in producing a similar special episode of RIMScast that features your organization and is tailored to meet the needs of your audience, reach out to us at Content@RIMS.org or Sales@RIMS.org. [2:12] The Ron Judd Heart of RIMS Award recognizes the volunteer contributions of a RIMS member who serves as a role model while keeping the chapter and the society vibrant and resilient, truly exemplifying the heart of RIMS. Julie Bean is best known as an omnipresent force in the RIMS Chicago Chapter. She is this year's recipient. [2:38] We saw her take to the stage in San Diego during RISKWORLD 2024. We had a chance to connect afterward and I'm so glad to present this interview where she will share some of her insight and knowledge on her work as a risk professional and her illustrious career, and what it took to balance being a RIMS chapter and a risk professional. [3:06] 2024 Ron Judd Heart of RIMS Award winner, Julie Bean, welcome to RIMScast! [3:38] Julie says it was an amazing feeling to receive the Ron Judd Heart of RIMS Award at RISKWORLD 2024. She worked for a month on her acceptance speech, but then the presenters told her there would not be time for remarks. She was just happy to walk across the stage with an enormous headshot behind her! The San Diego Convention Center has a huge stage. [4:49] Julie takes a moment to reflect on the award. When her chapter nominated her and she saw the letters of recommendation, she was touched. She had never felt she was going over and above; it's in her DNA to be part of the chapter, one of the largest next to New York. The chapter's energy is so exciting! Julie always felt it an honor to be a part of it. [5:46] Julie says, “Thank you to my incredible chapter and all of the risk professionals whom I've had the honor of meeting over these 20-something years. It was an honor to be there.” [6:15] Julie was a Marketing and English double major, with no risk or insurance classes. In the working world, she was expecting to go into marketing but worked in companies that either shut down or were bought by somebody else. In two years, she was at seven companies. Through all that, she learned about resilience in companies and within herself. [6:58] After her sixth company, Julie went to her headhunter to reinvent herself and find something else. That has helped her a lot in the risk management world because resilience is what it takes to protect the company and make it stronger. [7:30] Julie is at the Chamberlain Group; in July it will be 19 years. She joined at the level of the parent company, the Duchossois Group. It's a family-owned company. The Duchossois Group bought and sold several companies. Julie ended up at the Chamberlain Group once the other companies were divested. She has always been doing risk management for Chamberlain. [8:03] Chamberlain is the access solutions company with the garage door operators LiftMaster and Chamberlain and MyQ Technology. Julie has always been a department of one, so she has learned to surround herself with people who help her in her profession and help her company. [8:35] To work as a department of one, Julie created her path forward in a family business. The Duchossois Group gave her flexibility and autonomy in her role. She understood there was no vertical mobility. [10:17] Julie learned early that she needed to surround herself with a network of smart people. Her broker and professional networks are extensions of her department. [11:04] Julie is risk-averse. She looks for the worst thing that could happen and asks if they want to take that risk. There are upsides to taking risks. Her RIMS committee work allowed her to lead and taught her to delegate. Once you delegate, your committee is much stronger. [12:22] Julie tells about her RIMS journey. Dan Morris, a one-time RIMS chapter president, and Julie's boss at ServiceMaster, encouraged Julie to attend RIMS chapter meetings and serve on committees. In the Chicago Chapter, there are many opportunities because many things are going on. At one time, she was chairing three committees and co-chairing a fourth. [14:15] Julie is thankful that her boss at the time, Colleen O'Connor, found it valuable for Julie to spend time on committees because of the networking and the knowledge she gained from her involvement with RIMS. [14:49] Julie speaks of the benefits to her career she derives from networking. People she knows at RIMS are the most brilliant minds in the risk community and they are so willing to share their thoughts. When she has a problem, she asks for help and the answers come quickly. [17:09] For several years, Julie had a session at RIMS for family-owned privately-held companies. It was a closed session because, those who work in that environment have different, unique challenges than a large public Fortune 500 company. Julie says those sessions were incredible. She could always reach out to any of those peers to get good advice. [17:54] It's RIMS plug time! Webinars! On June 6th, Evident ID makes its RIMS Webinars debut with Uncovering Hidden Risks in Your Third-Party Risk Management Program. On June 13th, our friends at Riskonnect return to present Unlocking the Value of Business Continuity and Insurable Risk Management. [18:18] Our friends at TÜV SÜD GRC return on June 20th to present Sustainability Without the Sticker Shock: Save Green While Going Green. Register at RIMS.org/Webinars. Webinars are complimentary for RIMS members! [18:35] The RIMS ERM Conference 2024 will be held on November 18th and 19th in Boston, Massachusetts. The agenda will be announced soon, as will a call for submissions for the ERM Award of Distinction. I'll have that link up soon on an upcoming episode. [18:54] Review your organization's ERM program, and if you feel it was successful and you have the numbers and the data to back it up, compile that information and get ready to submit your ERM program for the ERM Award of Distinction. [19:09] The Spencer Educational Foundation's goal to help build a talent pipeline of risk management and insurance professionals is achieved, in part, through a collaboration with risk management and insurance educators across the United States and Canada. This also applies to not-for-profit entities. [19:29] If this description applies to you, you should apply for a Spencer General Grant. The application deadline is July 30th, 2024. General Grant awardees are typically notified at the end of October. [19:45] The Spencer 2024 Funding Their Future Gala will be held on Thursday, September 12th, 2024 at The Cipriani 42nd Street in New York City. Links are in this episode's show notes. [20:06] Back to the interview with the Ron Judd Heart of RIMS Award winner Julie Bean! [20:29] Julie is in Oakbrook, Illinois, where the Chamberlain Group resides. It's a suburb outside of Chicago. RIMS will be in Chicago for RISKWORLD 2025 in May 2025. In May, there's a good chance of having good weather in Chicago! Julie will most definitely be there! [22:20] Julie's biggest challenge over the years has been to show the value proposition of the risk management role. If it's done correctly, nobody notices you. You're not a profit center. What the role does is to protect the assets of the company; to ensure that anything is handled. What is the value of the claim not happening because you had good risk control? [22:58] What is the value of putting the correct insurance in place so that you're covered and protected when there are losses? Julie tries to encourage people in the organization to understand that risk is everybody's responsibility. The risk manager does not own risks. A risk manager gets involved with the other departments to understand the risks in the organization. [24:20] When Julie lost her first job for reasons beyond her control, she was shocked. She says you have to think about what you offer a company, not what companies are going to offer you. After the third and fourth job losses, she switched her mindset. In those experiences, she had learned what she didn't want to do: crunch numbers in spreadsheets with no human interaction. [25:16] The roles Julie enjoyed were solving problems and interacting with people; understanding the situation and figuring out how to fix it or make it better. No matter how good you feel about yourself when they hand you that box and send you out the door, it's not a happy place to be. [25:49] Have your network of peers and be involved with it. That's how you'll find your next job; that's how Julie found Duchossois, 19 years ago. Her peers told her, “Take a chance, you might like the culture.” [26:42] Julie explains the end of REBEX as ties were cut between the Milwaukee Wisconsin Chapter and the Chicago Chapter. Chicago RIMS Chapter joined forces with the Mid-Illinois RIMS Chapter to rebrand REBEX as Chicagoland Risk Forum and stay a regional conference. [27:45] The move carried a lot of risk but it was needed to revitalize the conference. Julie made many conference calls with chapter leaders. It almost didn't work but everyone on the committee was energized and determined to make it happen. When it did, Julie felt like she was walking into RISKWORLD. It was a definite success in the first year and it is a big moneymaker. [29:45] Julie talks about managing expectations. She does this from day to day in her job. That gets people to trust you. You can't always deliver good news but you can manage expectations and that gives credence to your role. [30:37] Julie's advice to the next generation of risk managers: “I would just say that what they get out of participation in RIMS will far outweigh any expectation they have, without question. The people are so willing to give of themselves. Get involved. Be the one in the room to raise your hand and say, ‘I think I want to be a part of that.' Start small. Take manageable bites.” [31:18] “As soon as they get in, I would guarantee that they will be hooked by the exuberance and the energy of the group.” [31:32] Julie, it has been such a pleasure to meet you. I look forward to seeing you next year at RISKWORLD 2025, for our 75th anniversary. It's a big deal; we're already planning for it. [31:46] A quick plug for the 2024 Chicagoland Risk Forum, hosted by the Chicago RIMS Chapter. It's the Ninth Annual Chicagoland Risk Forum, on September 19th, 2024. It's a big day; 8:00 a.m. to 7:00 pm. It's at The Old Post Office, an incredible venue with a rooftop bar. It's free for risk managers and staff! Please sign up and join us! A link to register is in this episode's show notes. [33:49] Julie, thank you so much for joining us here on RIMScast!  [33:52] Special thanks, once again, to Heart of RIMS Award winner Julie Bean, for joining us here today. There are so many great takeaways from her insight! Be sure to learn even more about her in the special Awards Edition of Risk Management magazine. The link is in this episode's show notes. [34:08] On September 19th, 2024, the RIMS Chicago Chapter Chicagoland Risk Forum 2024 will be held at The Old Post Office. Visit ChicagolandRiskForum.org for more information. Remember, it's free if you are a risk manager! [34:27] Let's continue with the plugs! The RIMS App is available to RIMS members exclusively. Go to the App Store and download the RIMS App with all sorts of RIMS resources and coverage. It's different from the RIMS Events App. Everyone loves the RIMS App! [35:01] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate! Contact pd@rims.org for more information. [35:45] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [36:03] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [36:19] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [36:40] Thank you for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Mentioned in this Episode: RISKWORLD 2025 will be in Chicago! May 4‒7 RIMS Risk Management Awards Edition 2024 (featuring Julie Bean) Chicagoland Risk Forum 2024 — Presented by RIMS Chicago Chapter — Sept. 19, 2024 RIMS DEI Council Spencer Educational Foundation — Grants Page — Apply Through July 30. RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS-CRMP Virtual Workshops RIMS Strategic & Enterprise Risk Center NEW FOR MEMBERS! RIMS Mobile App RISKWORLD 2024 Show Daily — May 6, May 7, May 8   RIMS Webinars: Uncovering Hidden Risks in Your Third-Party Risk Management Program | Sponsored by EVIDENT ID | June 6, 2024 Unlocking the Value of Business Continuity and Insurable Risk Management | Sponsored by Riskonnect | June 13, 2024 Sustainability Without the Sticker Shock: Save Green While Going Green | Sponsored by TÜV SÜD | June 20, 2024 RIMS.org/Webinars   Upcoming Virtual Workshops: See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “RIMS 2024 Goodell Award Winner Eamonn Cunningham” “RIMS 2024 Rising Star Chelsea Andrusiak” “RIMS 2024 Risk Manager of the Year, Steve Robles”   Sponsored RIMScast Episodes: “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos (New!) “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response “Cyberrisk Outlook 2023” | Sponsored by Alliant “Chemical Industry: How To Succeed Amid Emerging Risks and a Challenging Market” | Sponsored by TÜV SÜD “Insuring the Future of the Environment” | Sponsored by AXA XL “Insights into the Gig Economy and its Contractors” | Sponsored by Zurich “The Importance of Disaster Planning Relationships” | Sponsored by ServiceMaster   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS-CRMP Stories — New interview featuring RIMS Treasurer Manny Padilla! Spencer Educational Foundation Leveraging Insurance and Risk Management to Address Political Risk — RIMS Executive Report   RIMS Events, Education, and Services: RIMS Risk Maturity Model® RIMS Events App Apple | Google Play   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guests: Julie Bean, ARM, CRM, Head of Risk Management at Chamberlain Group Tweetables (Edited For Social Media Use): If you're the smartest person in the room, you need to find another room. — Julie Bean   For several years I had a session at RIMS for family-owned privately-held companies. It was a closed session because, those who work in that environment have very different, unique challenges than a large public Fortune 500 company. — Julie Bean   If risk management is done correctly, nobody notices you. You're not a profit center. You don't sell or manufacture anything. What the role does is to protect the assets of the company; to ensure that anything is handled. What is the value of the claim not happening? — Julie Bean   No matter how good you feel about yourself when they hand you that box and send you out the door, it's not a happy place to be. — Julie Bean  

Recently, the Superior Telegram released it's 27th episode of Archive Dive, which is a monthly history podcast where we “dive” into the archives of historic events, people and places in Superior and Douglas County.  For this month's episode, Telegram reporter Maria Lockwood and local historian and retired librarian Teddie Meronek  dig into the history of two of Superior's architectural siblings. The Broadway and the Palace theaters. Both the Broadway, which opened in 1912, and the Palace, which opened in 1917, were designed by brothers George and Cornelius Ward (C.W.) Rapp. The Palace stood until 2006 when it was raised by the city in the midst of a legal battle. The Broadway had a shorter shelf life. What did these sister spaces look like and what famous faces graced their stages? Maria and Teddie tackle those topics, as well as how the theaters were used; some of the local talents and attractions that performed there; the size and designs of the buildings; and they answer the question of if film legend Judy Garland ever performed in Superior. Plus, much more. You can find that episode at superiortelegram.com or wherever you also get this podcast. You can find addtional episodes here. In case you missed last month's episode, we are resharing it here. In March, Maria and Teddie discuessed how the old post office is Superior's best kept secret. Enjoy!

How often do you think about the Old Post Office in Chicago? We didn't think so. Soooo we thought about it for you! We tell you the tea on a Chicago  icon. Come learn with us!Support the showCheck out our new merch!! https://www.77flavorschi.com/shopAlso, catch Dario on the new season of Netflix's "High On the Hog" here!!If you have anything you'd like us to talk about on the podcast, food or history, please email us at ⁠media@77flavorschi.com⁠ WATCH US ON YOUTUBE ⁠HERE⁠! Visit our website ⁠https://www.77flavorschi.com⁠ Follow us on IG: 77 Flavors of Chicago ⁠@77flavorschi⁠ Dario ⁠@super_dario_bro⁠ Sara ⁠@TamarHindi.s

Sunday, January 14 in the Chicago area was, by all accounts, miserable. The windchill dipped well below zero and it was the kind of day where no one wanted to leave the warmth of their home. I had a rescheduled podcast interview planned for the afternoon; so, weather be damned, I was going to make the trip to the west suburbs to get it done. Unfortunately, my guest forgot about the rescheduled date (after he had to cancel the previous one due to weather). That left me cold and bitter with a car set up for a podcast interview. I didn't want to shut everything down and call it a day; instead, I called my friend Dr. Daryl Wilson of the Bollweevils, who happened to live 10 minutes from the interview location.   Discussed in our unplanned and impromptu chat: *Daryl's recent appearance on NBC-5 to talk about staying safe in the weather. *I got a battery-powered snowblower. *2023: Great year for the Bollweevils *The band is recording a new song this month! *Daryl's creative process *Screen time and youths *Influencer culture *Banana bread Car Con Carne is presented by Alex Ross Art. Visit Alex Ross on YouTube (@TheAlexRossArt) to keep up to date with one of the comics industry's most important and celebrated creators.   __   Car Con Carne is also sponsored by Easy Automation: easy-automation.net   Transform your living space with cutting-edge home automation. Experience seamless control over audio/video, lighting, climate, security, and more. Embrace the future of smart living – your home, your rules.   Get a quote by visiting Easy-automation.net, or call Dan at 630.730.3728   __   Nearly 1 in five kids in the US are battling a disease for which there is no cure. My friends at Bounce Children's Foundation have a fundraiser happening at the Telegram Lounge of the Old Post Office on February 9th.The event's going to help fund programs that enable more than 2400 chronically ill children, their siblings and parents. Food Guy Steve Dolinsky's emceeing the event… learn more about Bounce Children's Foundation at https://bouncechildrensfoundation.org/

Former President Trump's daughter Ivanka Trump testified in the civil fraud trial brought by the New York attorney general's office. Ivanka discussed her role in negotiating loans for Trump's purchase of Doral and the Old Post Office hotel project in Washington, DC. Former Manhattan Chief Assistant District Attorney Karen Friedman-Agnifilo tells Anderson Cooper whether she thinks Ivanka Trump's testimony helped or hurt the prosecution's case. Plus, the Israel Defense Forces says it has destroyed at least 130 Hamas tunnels since the start of the war. CNN Correspondent Jeremy Diamond joins AC360 from Tel Aviv, Israel for a look at the tunnel system that runs underneath Gaza. Learn more about your ad choices. Visit megaphone.fm/adchoices

On this day in legal history, November 9, 1970, the Supreme Court of the United States voted 6-3 in Massachusetts v. Laird not to hear the case of Massachusetts' anti-draft law. Massachusetts v. Laird was a landmark legal case that reached the United States Court of Appeals for the First Circuit and was not taken up by the Supreme Court, on this day in legal history. The case centered on the constitutionality of U.S. involvement in Cambodia during the Vietnam War without an official declaration of war from Congress. The Commonwealth of Massachusetts, along with other plaintiffs, including citizens and members of the military, challenged the executive authority, questioning whether President Nixon and his Secretary of Defense, Melvin Laird, had overstepped constitutional limits by ordering military operations in neutral Cambodia.This legal challenge was rooted in the broader context of the anti-war movement of the late 1960s and early 1970s, which had gained momentum following the widespread draft for the Vietnam War and the subsequent expansion of the conflict into neighboring countries. The plaintiffs contended that such military actions without congressional approval violated the War Powers Clause of the U.S. Constitution.The Nixon administration defended its actions by invoking the President's role as Commander in Chief, asserting the necessity of the Cambodian campaign to protect American troops and support the overall objectives in Vietnam. They argued that executive discretion in military affairs was essential for the conduct of foreign policy and national security.The case was significant for its implications regarding the separation of powers and the checks and balances system. The central issue was whether the President had the unilateral power to commit American forces to combat in foreign nations without a formal declaration of war by Congress.Ultimately, the First Circuit court decided in favor of Secretary Laird, upholding the administration's action. The court's ruling underscored the President's broad powers in foreign affairs and military operations, which became a subject of ongoing debate and eventually led to the passage of the War Powers Resolution in 1973. This legislation aimed to set boundaries on the President's authority to deploy U.S. forces without congressional consent.Massachusetts v. Laird remains a pivotal case in American legal and political history, reflecting the tensions between executive power and congressional authority, as well as the limitations on state power as against federal, and the efforts to define jurisdictional limits in times of war.Hogan Lovells has confirmed the acquisition of 28 partners from the recently dissolved law firm Stroock & Stroock & Lavan, including several former heads of practice groups. The announcement comes after Hogan Lovells indicated last month their intention to hire over 30 partners from Stroock, a move which preceded Stroock's decision to wind up operations after nearly a century and a half. Among the notable hires is Jeff Keitelman, Stroock's former co-managing partner and co-leader of its real estate practice. Other ex-Stroock leaders making the transition are Brian Diamond, Joseph Giminaro, Michael Kosmas, Christopher Doyle, Richard Madris, Jeffrey Uffner, and James Bernard, each a former head of various key practice areas ranging from real estate to tax certiorari, hospitality, corporate, infrastructure funds, tax, and general litigation. The majority of these partners, 23 in total, will bolster Hogan's corporate and finance practice, while the remaining five will enhance its disputes practice. Hogan Lovells CEO Miguel Zaldivar emphasized the strategic nature of this acquisition, aiming to strengthen their presence in key markets such as New York and attracting high-performing talent to the firm.Hogan Lovells Confirms 28 Partners Joining From Failed StroockDuring the civil fraud trial of the Trump Organization, evidence was presented showing Ivanka Trump's concerns about Donald Trump's wealth during a 2011 Florida golf course deal. She distanced herself from the company's valuation methods, stating she did not recall specific details about the financial statements. The New York Attorney General, Letitia James, is seeking over $250 million in penalties and potential control over Trump's properties, accusing the Trump family business of inflating asset values to mislead lenders and insurers. While Ivanka is not a defendant, her involvement in profitable deals, like the redevelopment of the Doral golf course and the Old Post Office, was highlighted. Contrastingly, her brothers and father are defendants, with her father admitting to inaccuracies in property valuations but denying their relevance to financial institutions. The trial featured Ivanka's composed testimony, differing from the defensive stance of her father and brother Eric. The judge's previous ruling found fraudulent practices within the organization, affecting Trump's property control, currently on appeal. This lawsuit is among four other criminal cases against Trump, who remains a strong contender for the 2024 Republican presidential nomination despite these legal challenges.Trump's daughter worried he was not wealthy enough, emails in NY fraud trial show | ReutersThe U.S. House Oversight Committee, under Republican leadership, has escalated its impeachment inquiry into President Joe Biden by subpoenaing his son, Hunter Biden, and brother, James Biden, for depositions. This move follows allegations that the Biden family profited from policy decisions made during Biden's vice presidency. Hunter Biden's lawyer has dismissed the subpoena as a political maneuver but stated Hunter is willing to address the matters with the Committee. A former associate, Devon Archer, claimed Hunter Biden sought to create an impression of access to his father, citing multiple instances of putting Biden on calls with foreign associates. The White House has branded the investigation a smear campaign, with press secretary Karine Jean-Pierre stating it has found no evidence against the president after a year. The inquiry has been backed by former President Donald Trump, who is also facing his own legal challenges. The Oversight Committee, which has previously obtained financial records of the Biden family, has conducted a public hearing and plans to issue more subpoenas and interview requests. Hunter Biden has acknowledged his past struggles with substance abuse and has not held a White House or campaign position. The possibility of the House impeaching President Biden remains uncertain, despite the narrow Republican majority and the support of Speaker Mike Johnson for the inquiry.US House Republicans subpoena Biden's son, brother to appear | ReutersA recent study has shown that while artificial intelligence, specifically GPT-4, can speed up legal writing tasks for law students, it does not necessarily improve the quality of their work. The study, conducted by law professors from the University of Minnesota and the University of Southern California, observed that law students with lower initial grades benefited more significantly from using AI than their higher-achieving peers. The study titled "Lawyering in The Age of Artificial Intelligence" suggests AI could become an essential tool for lawyers, akin to legal research databases. Sixty law students participated in the study, receiving training on GPT-4 before completing writing tasks with and without the technology. The only task that showed a statistical improvement with AI was contract drafting. However, the use of AI notably reduced the time taken to complete these tasks, with tasks like drafting a complaint being completed 32% faster. The study recommends that law schools prohibit AI in foundational courses and exams, as it disproportionately aids lower-performing students, but also advises the development of advanced courses to teach effective AI usage.AI improves legal writing speed, not quality - study | Reuters Get full access to Minimum Competence - Daily Legal News Podcast at www.minimumcomp.com/subscribe

Crain's reporter Danny Ecker talks with host Amy Guth about a flurry of suburban office-to-warehouse conversions and why some are being met with community pushback. Plus: Northern Trust quietly chopping 900 jobs, Old Post Office developer looks to defy a brutal market with a new project, Nestle reorganizes Fulton Market-based Vital Proteins and forecast reports back-to-school spending this year may break records.

House Dems Fight High Court Input In Trump Hotel Lease Suit - https://www.law360.com/articles/1573470AI-Generated Art Can't Be Protected By Copyright, Judge Told - https://www.law360.com/articles/1574453NJ Appeals Court Identifies Exception To Arbitration Case Law - https://www.law360.com/articles/1574242Ga. Judge Says Guarantors Owe $8.7M In Contract Case - https://www.law360.com/articles/1574126Thanks so much for listening to Minimum Competence. If you have any questions or story suggestions, find us on Mastodon on the esq.social instance. We also have a link aggregator in the fediverse, at links.esq.social, where some of our stories will be sourced from so feel free to sign up and submit there.We are especially interested in legal happenings from our listeners outside the United States. If you have an interesting case or story, consider recording a 30 second to 2 minute clip on your phone and sending it in. We'd love to run it. Contact information is in the show notes. Get full access to Minimum Competence - Daily Legal News Podcast at www.minimumcomp.com/subscribe

Lara MacMillan owns the old post office in Port Elgin.

Chicago's Old Post Office was once the largest post office in the world. Now it's home to 2.5 million square feet of office space, a food hall, a tenant lounge and more. But to make a place more than just real estate, it has to be activated with experiences. Tom Larance, Head of Experience Management at JLL, and Jamie Sowski, who manages marketing and events at the Old Post Office, explain how they made that happen.  James Cook is the director of retail research in the Americas for JLL. Subscribe: Apple Podcasts | Spotify | Google Podcasts Listen on the web: BuildingPlaces.show Leave a message on the podcast hotline. We may use it on an upcoming show. Call (602) 633-4061 Read more real estate research here.

Crain's residential real estate reporter Dennis Rodkin talks with host Amy Guth about local housing news, including how home prices have hit their 11th month of double-digit increases, even with weakness in the city. Plus: Citadel's Ken Griffin gives $5 million to help Miami prepare for disasters, fire at Rivian plant downstate under investigation, Old Post Office owner buys another suburban apartment building, and report indicates internal combustion engine sales peaked and soon the fleet will, too.

David Manilow is back for his weekly chat with host Amy Guth about the food service industry. This week, he shares highlights from his conversation with attorney David Silver about what to consider when opening mid- to high-end restaurants and how a few Chicago spots worked behind the scenes to open their doors. Plus: State officials urge vaccination and masking as cases and hospitalization rates climb, Old Post Office developer lands huge loan, U.S. sees record number of job-quitters in November and moving data indicates more residents left Illinois than most other states.

Crain's reporters Ally Marotti and Steve Daniels talk with host Amy Guth about Walgreens' cost cutting plans and State Farm's rates. Plus: New Buffalo cuts off new Airbnb-style rentals, health care firm inks big Old Post Office lease, Deere predicts record profit and RV rental company in talks with Rivian and Ford for EV order.

Visiting relatives during the end of the calendar year is tradition for millions of families. In this episode of Before You Go, hosts Nicole Franklin and Bryant Monteilh take listeners of their now weekly Los Angeles radio program on KBLA Talk 1580 to the South Side of Chicago. Aunt Pearlene and her daughter Menyoune always have entertaining catch-ups when Nicole calls. Why not have listeners tune in and grab some very important neighborhood history recorded from these first-person accounts? Hold on for a lot of laughs too. It's a family affair! And yes, our relative Aretha Franklin gets a shoutout as well!

Scott and Kevin discuss their 2018 investigation at the former Idaho Falls Federal Post Office and the woman who likes to hide the duct tape.

Billionaire casino mogul Neil Bluhm isn't showing his cards as to whether he'll submit a bid to develop a Chicago casino. Reporters A.D. Quig and Ally Marotti join a roundtable with host Amy Guth to discuss the gambling outlook for the city, Ulta's strategy to reach communities of color, and other news to start your week. Plus: Cisco to move to the Old Post Office, Gallagher in a multibillion-dollar deal with Willis, consumer sentiment in U.S. plunges to the lowest since 2011 and the city's population growth beats expert predictions.