Podcasts about customer relationships

How do you lead customer experience in an industry most people overlook? This week on The Modern Customer Podcast, Suzie Dieth, Chief Experience Officer at NRG, shares how her team is reshaping the way 7.5 million customers experience energy. She explains how NRG blends smart home tech, AI, and cross-functional teamwork to create personalized, proactive experiences that build trust, even in a space customers rarely think about. Key topics in this episode:  ✅ Making customer experience visible in a behind-the-scenes industry  ✅ A hub-and-spoke model for company-wide CX ownership  ✅ Using AI to support agents and solve complex issues   ✅ Leading cultural transformation post-acquisition 

In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Alex Genov, the Head of Customer Research and Marketing Insights at Zappos. Join them as they discuss the importance of customer insights and empathy in creating remarkable products and services, and explore misconceptions about data reliance, channel optimization, and hospitality. Alex also touches on the role of emotions in customer experiences and the challenges and opportunities of delivering excellent customer service in the digital realm.

If you're considering being an entrepreneur in freight, you must listen to this episode to better understand the realities of running a startup business!   Here's What to Learn From This Episode: Entrepreneurship Realities: The harsh truths of entrepreneurship; cautions against glorification and the need for thorough understanding before leaving stable employment. Entrepreneurs often risk starting with zero revenue/customers. Cash Flow Challenges: Cash flow as the leading cause of business failure; aspiring entrepreneurs should save aggressively beforehand. Financial strain including depleting savings and retirement accounts, and the importance of working with a CPA for financial planning. Networking: Networking and relationship building; participation in local business groups to build connections. Being strategic in networking and branding oneself can open up opportunities, reinforcing the idea that relationships are critical for success.  

“It's not just about moving from PBX to VoIP anymore. It's about delivering tools customers can't live without.” – Spencer Lee, CEO, Telin In this episode of Technology Reseller News, publisher Doug Green sits down with Spencer Lee, CEO of Telin, for an in-depth discussion on how Telin is redefining value for MSPs, resellers, and partners through its expanding App Store ecosystem. Founded in 1991 and now operating across Canada, the U.S., and Australia, Telin has long focused on providing its partners with best-of-breed unified communications solutions. But as customer demands have shifted beyond price and call quality, Telin has responded with a new mission: help partners reduce churn by delivering fast, integrated, and highly relevant services through its curated App Store. Lee explains how customer retention is no longer about lowering costs—it's about delivering the right integrations and tools, from CRMs to AI-enabled scheduling systems. Drawing on insights from a network of over 1,000 resellers, Telin has identified the true drivers of churn and is proactively adding pre-vetted applications to address them. Recent integrations include solutions like ServiceTitan and Zenoti, along with proprietary analytics dashboards and wallboards. Whether internally developed or brought in from mature third-party providers, all App Store offerings meet Telin's standards for performance, compliance, and usability. The result: resellers gain instant access to industry-specific solutions that can help them pivot into new verticals with confidence and speed. “We want our partners to focus on what they do best—delivering excellent customer service,” said Lee. “We'll take care of the backend, integrations, and infrastructure.” Lee also shares how Telin's App Store strategy reflects a broader trend across the UC and CC landscape: moving beyond voice to value. The tools now define the offering, not just the phone system. Partners who deliver integrated, business-advancing solutions—rather than just voice savings—can command better margins and enjoy deeper customer loyalty. To learn more about Telin and its App Store, visit: https://telin.com.

HighlightsGoogle Cloud's AI Revolution and Customer Success (00:10)Renner talks about how, for Google Cloud, delivering great outcomes for customers must come before achieving returns. Efforts are underway to push brainpower and expertise directly to customers, while simplifying the sales process by infusing more industry-specific knowledge. Customers are focused on realizing tangible business outcomes with AI.Google Cloud's Ecosystem and Partner Ecosystem (02:02)Google Cloud is the fastest-growing company in the Cloud Wars, achieving $12 billion in revenue last quarter. A sharp focus on business outcomes, paired with a robust ecosystem of expertise, is credited for this success. Renner discusses Google Cloud's partner ecosystem development under Kevin Ichhpurani, president, global partner ecosystem. Growth across the partner ecosystem, including SIs, ISVs, and boutique functional experts, remains a key driver of momentum.Customer Success and Innovation at Google Cloud Next (03:46)Innovation and customer success were on full display at Google Cloud Next in Las Vegas, with major product launches and enthusiastic customer testimonials. Marking his two-year anniversary, Renner reflects on how AI has accelerated customer success' evolution. The volume of customer stories and advocacy is proof of exceptionally high engagement. Many customers have already moved beyond experimentation into full production.Customer Mindset and Business Outcomes (06:09)Today's customers are reimagining what's possible through AI, marking a profound shift in mindset. Renner talks about the eagerness and commitment of Google's engineering and consulting teams to work side-by-side with customers. As customers become more sophisticated, they are increasingly focused on identifying business impact and making strategic investments. A collaborative and creative problem-solving approach is central to how Google Cloud delivers value.Budget Shifts and Business Engagement (07:37)AI adoption is driving a major shift in spending away from traditional IT control toward broader enterprise engagement. Renner notes that while business engagement has always been important, AI has accelerated the breakdown of old barriers across industries. Teams are approaching go-to-market strategies more mindfully. Verticalization and deep industry focus have become essential in driving business outcomes.Ecosystem Growth and Customer Demand (11:17)Google Cloud's ecosystem continues to expand, with ISVs and SIs playing an increasingly critical role. Renner points to partnerships with Salesforce, ServiceNow, and others as key to expanding Google Cloud's reach, building credibility, and scaling to meet growing customer demand. The expansion of regional SIs is equally important, ensuring global customer needs are met effectively.Google Cloud's Growth and Market Position (13:23)Renner attributes Google Cloud's leadership as the fastest-growing company in the Cloud Wars to its focus on customer business outcomes. This strategy has fueled new customer acquisition, a growing sales backlog, and sustained high demand. AI is transforming how Google Cloud engages with customers, driving growth across every product line and deepening its market position.Leadership and Team Enabling (15:35)Under the leadership of CEO Thomas Kurian, Google Cloud has made extraordinary strides in customer success and growth. Renner praises Kurian's passion, energy, and clarity of vision. A major focus remains on providing field teams with the right assets, tools, and alignment to be successful. The addition of new talent to oversee the customer experience journey, reflects Google Cloud's commitment to strengthening its leadership bench.Final Thoughts and Future Plans (18:32)Renner shares his appreciation for the opportunity to reflect on Google Cloud's strategic focus and achievements. The interview closes with a reaffirmation of the AI revolution's significance and Google Cloud's central role in shaping the future of business innovation. The outlook is positive.Google Cloud's central role in shaping the future of business innovation. The outlook is positive. This episode is sponsored by Google Cloud.---The content displayed on the platform is the intellectual property of Acceleration Economy. You may reuse, republish, or reprint such content with attribution: Content by cloudwars.comAll information posted is informational purposes. Should you decide to act upon any information on this website, you do so at your own risk. While the information on this platform has been verified to the best of our abilities, we cannot guarantee that there are no mistakes or errors.We reserve the right to change this policy at any given time.  

Today, Jared Ross of eCarrierCheck is back on the show to give more valuable insights on how freight brokers can stand out and build a successful book of business in the market!   Here's What to Learn From This Episode: Sales Success Rooted in Relationships: Focus on controllable actions; consistently engage in sales calls. Genuine relationships remain critical for small/mid-sized brokerages despite technology. Operational excellence and understanding shipper pain points are vital for strong partnerships. Niche Market Targeting: Brokers should dominate niche or secondary markets instead of just major cities. Preparedness before cold calls (company research, qualifying questions) boosts effectiveness, with persistence essential for reaching decision-makers. Value-Driven Approach: Transition from commodity-based to value-driven conversations helps brokers stand out. Providing real-time market intelligence (spot vs. contract rates) builds trust with shippers and strengthens expertise.   About Jared Ross CEO, eCarrierCheck.com Jared is the visionary leader behind eCarrierCheck.com, bringing years of expertise in logistics and technology to the table. His passion for innovation and streamlining operations has been the driving force behind the platform's development. With a strong background in freight brokering and a commitment to helping brokers and carriers succeed, Jared is focused on building tools that enable the logistics industry to grow and thrive. Under his leadership, eCarrierCheck is empowering businesses to move beyond load boards and discover new opportunities.   Connect with Jared Website: https://ecarriercheck.com/  Company LinkedIn: https://www.linkedin.com/company/ecarriercheck-com/  Jared's LinkedIn: https://www.linkedin.com/in/jared-ross-31b0282a/  Nate's LinkedIn: https://www.linkedin.com/in/nate-marquez-82b444224/  

Cold to Connected: Making Your Email Marketing MeaningfulB2B Marketing Excellence & AI Podcast with Donna PetersonAre your emails building real relationships—or just filling inboxes?In this episode, I share how to create meaningful connections through email marketing that actually resonate with your audience. I'll walk you through why industry-specific lists from trusted publishers make all the difference, and how segmenting those lists can lead to better engagement.You'll hear how I use AI tools like ChatGPT to craft personalized, value-focused messages that speak directly to the recipient's needs—not just their job titles. Plus, we'll talk about list maintenance, branding consistency, and simple nurturing strategies that build trust and make life easier for your sales team.Whether you're just getting started or looking to refine your current efforts, this episode is full of practical tips to help you create emails people actually want to read.Timestamps:• 00:00 – Welcome: The Real Purpose Behind Your Emails• 00:52 – Why Industry-Specific Lists Matter So Much• 02:45 – Segmenting for Relevance and Respect• 05:04 – How AI Can Help Personalize (Without Sounding Robotic)• 06:47 – Messaging That Builds Trust and Adds Value• 08:26 – Using Industry Knowledge to Cut Through the Noise• 10:43 – Quick Recap: What You Can Start Doing Today• 15:10 – Final Thoughts & A Gentle Challenge

Episode 245: What happens when digital transformation becomes table stakes—and customer relationships become the real differentiator? Eduardo Roma, Global Head of Customer Experience Transformation at Bain, believes companies that spent years optimizing transactions and digitizing every interaction are now unprepared for what matters most: becoming more humanized. The human element is now critical, and efficiency can't be mistaken for real connection. Eduardo outlines three forces reshaping customer experience: Digital is now table stakes, customer power has surged to new heights, and predictive, data-driven relationships are setting brands apart.  Too many organizations still equate digitization with progress while missing what actually builds loyalty: emotional relevance, early engagement, and personalized support that evolves alongside customer needs. Learn how leading firms are using data to build trust, earn loyalty, and deliver meaningful value—especially in the earliest moments of the customer relationship. And discover how to make customer engagement a true driver of growth. Guest: Eduardo Roma, Partner, Bain & Company, Global Head of Customer Experience Transformation Host: Rob Markey, Partner, Bain & Company Give us feedback: Customer Confidential Podcast Feedback Send us a note: Contact Rob Topics Covered: 00:30 – Why customer experience is at an inflection point 01:00 – Digital experiences are now table stakes 02:00 – Generative AI and the shift in customer power 03:10 – Moving from reactive to proactive experience management 05:00 – The limits of digitization when every app feels the same 07:00 – Personalization that creates value, not just sells more 08:30 – The problem with local optimization in product teams 11:15 – Digital capture vs. earning engagement 14:00 – Humanizing experiences with data and behavioral science 17:00 – Creating customer value creation plans 20:00 – How new challengers are forcing incumbents to rethink CX 21:30 – Predictive, proactive engagement and relationship signals 24:00 – Why CX professionals must speak the language of value Notable Quotes: “Now that [companies] have digitized experiences, they really need to humanize those experiences through data. And what I mean by that is how to make interactions with customers much more meaningful, much more relevant, [and] much more personalized in a way that those interactions build enduring relationships with customers.” “There are way too many degrees of separation of people who understand the customers and where some of the decisions are being made. It is important for organizations to be aware of those blind spots and to close those gaps.” “The whole idea of just focusing on the experience, we need to move people beyond that. Move to relationships, to stop and think where we are on this experience pointing in time. We need a more holistic view.”  ”Now, customers are much more in control. That is [a] transformation of organizations, when they think about the reach and relevance of the relationship they have with customers.” Additional Resources: Transforming Customer Experience with AI: A Guide to Sustainable Growth (A webinar by Eduardo Roma, Rob Markey, and Phil Sager) Eduardo Roma on Three Changes on Customer Engagement (Video located on Eduardo's profile page)

Building genuine connections is the key to "selling from the heart," a strategy that transcends mere transactions and fosters lasting relationships in today's challenging trust landscape. In this episode, Larry Levine, author of "Selling from the Heart" and "Selling in a Post-Trust World," joins us to explore how authenticity fuels successful sales. Larry, with his extensive experience in the office technology channel, discusses shifting from product-focused approaches to relationship-centered interactions, emphasizing that everyone, especially in competitive markets, is essentially in the people business. We delve into actionable methods for establishing trust rapidly, connecting genuinely with clients at all levels, and transforming existing relationships into powerful growth drivers. Whether you're a seasoned sales professional or just beginning, Larry's insights will guide you in enhancing your people skills and achieving sustained success through heart-centered selling.

Child psychiatrist and entrepreneur Marissa Caudill discusses her article, "How a customer relationship management tool (CRM) can help physicians regain control and beat burnout." She argues that a significant driver of physician burnout is the lack of control within systems that prioritize metrics and administrative tasks over meaningful patient connections, leaving doctors feeling overwhelmed and disconnected. Marissa proposes that physicians can regain control and find more joy by implementing their own systems, specifically highlighting the power of customer relationship management (CRM) tools. She explains how a HIPAA-compliant CRM allows physicians to automate communication (like newsletters, check-ins, scheduling), enhance patient relationships, manage educational content, and ethically market their services—reframing marketing as connection—all while freeing up time. Marissa shares her transformative experience using a CRM with AI features in her parent coaching practice, enabling greater impact and easier communication. Ultimately, she contends that such tools help physicians focus on patient care, build financially stable practices potentially beyond insurance constraints, and reconnect with their original purpose. Our presenting sponsor is Microsoft Dragon Copilot. Microsoft Dragon Copilot, your AI assistant for clinical workflow, is transforming how clinicians work. Now you can streamline and customize documentation, surface information right at the point of care, and automate tasks with just a click. Part of Microsoft Cloud for Healthcare, Dragon Copilot offers an extensible AI workspace and a single, integrated platform to help unlock new levels of efficiency. Plus, it's backed by a proven track record and decades of clinical expertise—and it's built on a foundation of trust. It's time to ease your administrative burdens and stay focused on what matters most with Dragon Copilot, your AI assistant for clinical workflow. VISIT SPONSOR → https://aka.ms/kevinmd SUBSCRIBE TO THE PODCAST → https://www.kevinmd.com/podcast RECOMMENDED BY KEVINMD → https://www.kevinmd.com/recommended

This is a huge week around here. I've just announced the release of my new book, Digital Reset: Driving Marketing and Customer Acquisition Beyond Big Tech. Which, yay, and all.… The post Digital Reset: Build Customer Relationships Big Tech—and AI—Can't Touch (Thinks Out Loud 458) appeared first on Tim Peter & Associates.

Today we are breaking down Ecolab, a global sustainability leader offering water, hygiene, and infection prevention solutions that protect people & the resources vital to life. As of this recording, Ecolab has a $66 billion market cap and protects over 36% of the world's packaged food supply and over 44% of the global milk supply. My guest is Todd Wenning, founder of KNA Capital Management, who has a knack for finding interesting businesses. We get into Ecolab's very on-brand origin story, how the business kept that core focus throughout its history, and how it became one of two vendors that any US McDonald's must work with. Please enjoy this Breakdown on Ecolab. Subscribe to Colossus Review For the full show notes, transcript, and links to the best content to learn more, check out the episode page here. —- This episode is brought to you by Octus, formerly Reorg, is the essential credit intelligence and data provider for nearly 40,000 professionals across the world's leading buy side firms, investment banks, law firms and advisory firms. By surrounding unparalleled human expertise with embedded AI technology, data and workflow tools, Octus unlocks powerful truths that fuel decisive action in financial markets. Visit octus.com to learn how rigorously verified intelligence is delivered at speed to create a complete picture across the entire credit lifecycle.  —- Business Breakdowns is a property of Colossus, LLC. For more episodes of Business Breakdowns, visit joincolossus.com/episodes. Editing and post-production work for this episode was provided by The Podcast Consultant (https://thepodcastconsultant.com). Show Notes (00:00:00) Welcome to Business Breakdowns (00:03:24) Founding Story and Early Innovations (00:04:52) Ecolab's Modern Business Segments (00:06:10) Chemical Foundations and Major Acquisitions (00:07:05) Sustainability and Solid Chemical Solutions (00:08:36) Market Opportunities and Challenges (00:10:09) The Nalco Acquisition and Water Solutions (00:15:40) Customer Relationships and Sales Strategy (00:20:29) Economic Sensitivity and Resilience (00:22:34) Financial Performance and Growth Projections (00:24:34) Capital Allocation and M&A Strategy (00:25:58) Competitive Landscape and Market Position (00:28:20) Future Growth Drivers and Water Focus (00:37:18) Valuation and Investor Considerations (00:40:18) Lessons from Breaking Down Ecolab

Subscribe to DTC Newsletter - https://dtcnews.link/signupIn this episode of the DTC Podcast, we sit down with Adil Wali, CPO at Klaviyo, to break down the future of consumer marketing and why Klaviyo is launching a new category: B2C CRM. Adil, a former ecommerce entrepreneur, shares his unique perspective on how brands can shift from chasing transactions to nurturing high-LTV customer relationships using first-party data, smarter segmentation, and product-led retention tools.We cover the key insights from Klaviyo's new “Future of Consumer Marketing” report, talk about why repeat customers are more important than ever, and dive deep into how marketers can drive loyalty without relying on constant discounting.Key Takeaways:Why B2C CRM is the missing layer in modern DTC marketingHow brands can use first-party data to fuel loyalty loopsThe strategic pivot from acquisition-heavy tactics to retention-first thinkingTactics for building long-term customer value without eroding marginsHow Klaviyo's roadmap is evolving to meet the biggest challenges DTC brands faceTopics Covered:Adil's journey from ecommerce founder to CPO at KlaviyoThe core idea behind B2C CRM and why it's built for DTC brandsThe shift in consumer behavior from transactional to relationship-drivenActionable ways to drive retention and build repeat customersWhat Klaviyo is building next to support this new marketing realityWhether you're a growth marketer, brand operator, or founder, this episode gives you a playbook for building stronger, longer-lasting customer relationships in a world where CAC is rising and loyalty is everything.Timestamps:00:00 - Why Klaviyo is a data company at its core02:05 - Adil Wali's journey from ModCloth to Meta to Klaviyo06:10 - What B2C CRM really means and why it matters now09:15 - The convergence of marketing, service, and analytics13:00 - Building long-term customer relationships with data16:30 - Loyalty beyond discounts: What brands are missing19:20 - How Klaviyo helps brands tackle rising CAC22:30 - Real-world wins: Klaviyo success stories from top brandsHashtags:#DTCMarketing #KlaviyoCRM #EcommerceStrategy #CustomerLoyalty #B2CMarketing #ShopTalk2025 #MarketingPodcast #RetentionMarketing #EmailMarketing #AdilWali #DirectToConsumer Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Send us a text In this high-impact episode of the Customer Success Playbook, hosts Kevin Metzger and Roman Trebon welcome Mary Schmid, MBA, a communication and leadership expert with a passion for rewiring how we listen. Mary reveals how to shift from surface-level exchanges to trust-building dialogues by embracing her "Conversational Edge" framework. Rather than defaulting to advice-giving, Mary urges professionals to pause and lean into connection-first listening. With a foundation in neuroscience, she explains how we unconsciously drop out of conversations every 12 to 18 seconds—and how to stay tuned in. If you think you're a good listener, this episode might surprise you.Detailed Analysis: This episode flips the script on what it means to be a "trusted advisor." Mary Schmid argues that client relationships are often eroded by a focus on proving expertise instead of demonstrating care. Using brain science as a guide, she introduces the idea that effective listening triggers the brain's trust response. Listeners are walked through a conversational sequence that begins with understanding the situation, moves into exploring the client's thoughts and emotions, and culminates in assessing the impact. The goal? Helping clients feel heard, not herded.Mary deftly explains how traditional expertise-driven dialogue creates power imbalances, pushing clients into defensive, disengaged states. In contrast, her approach taps into the oxytocin-powered trust circuit by creating psychological safety. The episode offers practical examples and humorous insights—including Kevin getting called out for zoning out every few seconds (we're looking at you, Kevin).For business leaders and customer success professionals, Mary provides a vital reminder: real influence stems from emotional connection, not intellectual superiority. When you guide a client into collaborative discovery, rather than corner them with solutions, you spark engagement and build lasting loyalty.Her parting wisdom? Respect begins with listening to connect, not correct.Now you can interact with us directly by leaving a voice message at https://www.speakpipe.com/CustomerSuccessPlaybookCheck out https://funnelstory.ai/ for more details about Funnelstory. You can also check out our full video review of the product on YouTube at https://youtu.be/4jChYZBVz2Y.Please Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

Insurance Customer Relationship Management Plans: Boost Client Satisfaction!

In this episode of the Revenue Builders Podcast, hosts John McMahon and John Kaplan are joined by John Rowell, co-founder of Pinned Golf, about his transition from a successful career in enterprise sales to entrepreneurship. Rowell shares his invaluable experiences from working at EMC Dell Technologies and Lacework, highlighting the importance of process and preparation. He discusses how these skills translated into building a thriving startup, explains the significance of defining an ideal customer profile, and offers insights into the challenges and rewards of making the leap to start his own company. The episode also delves into Pinned Golf's innovative products, the dynamics of working with friends, and strategies for effective sales and management in both B2B and B2C environments.ADDITIONAL RESOURCESVisit Pinned Golf! Check out their products here: https://pinnedgolf.com/Connect with John Rowell:https://www.linkedin.com/in/johnerowell/Download the CRO Strategy Checklist: https://hubs.li/Q03f8LmX0Read Force Management's Guide to Increasing Company Valuation: https://hubs.li/Q038n0jT0Enjoying the podcast? Sign up to receive new episodes straight to your inbox: https://hubs.li/Q02R10xN0HERE ARE SOME KEY SECTIONS TO CHECK OUT[00:01:39] John Rowell's Career Journey at EMC and Lacework[00:05:21] Advice for BDRs and SDRs: Building Confidence and Authenticity[00:07:37] The Importance of Pre-Call Preparation[00:15:01] Process Equals Speed: Lessons from Lacework[00:19:23] Transitioning to Entrepreneurship: Founding Pinned Golf[00:25:19] Developing and Marketing Pinned Golf Products[00:31:36] The Caddy: Revolutionizing Golf Technology[00:34:17] Pre-Order and Market Gap[00:35:46] Finding the Ideal Customer Profile (ICP)[00:38:26] Distribution Strategies[00:41:14] Entrepreneurial Journey and Challenges[00:46:56] Manufacturing and Role Segregation[00:48:30] Partnership Dynamics and Decision Making[00:57:50] Sales and Growth Mindset[01:04:53] Product Customization and Corporate GiftsHIGHLIGHT QUOTES"Process equals speed.""If you're not prepared, you'll figure it out after the call, but then it's too late.""The best way, the best connection you can make is to give that person space to be able to articulate what their challenges or problems are.""If you can get the channel really working for you and selling on your behalf, you can touch so many more people.""You can have three guys in a boat, but if only one's rowing, it's definitely not gonna work."

Episode: Balancing AI and Human Connection in B2B MarketingIn this episode of the B2B Marketing Excellence Podcast, I'm diving into a topic that's close to my heart — how we can embrace AI while still preserving the human touch that builds strong, lasting business relationships.At World Innovators, our family-run agency has spent the last 44 years helping B2B companies reach the right audience through strategic marketing rooted in trust, personalization, and genuine care. Today, AI is offering incredible tools to support those efforts — but it's how we use them that matters most.In this episode, I share real stories (including a powerful post-conference message I received) and practical ways to use AI as a supportive partner — not a substitute. Whether it's using AI for note-taking, preparing for outreach, or personalizing communication, I walk through how to make these tools work for your brand while keeping your values front and center.Let's talk about how to build deeper, more meaningful connections — with a little help from technology, and a lot of heart.⏱️ Episode Breakdown:• 00:00 – Introduction: Balancing AI and Human Connection• 00:13 – The Legacy of Building Relationships• 00:53 – Leveraging AI Without Losing the Human Touch• 02:05 – Real-Life Experiences and Insights• 02:57 – The Role of AI in Enhancing Relationships• 05:47 – Practical Applications of AI in Business• 08:40 – The Human Element in AI-Assisted Communication• 12:31 – AI as a Support System, Not a Substitute• 16:25 – Conclusion: Embracing AI for Deeper ConnectionsAt World Innovators, we believe B2B marketing should be about building relationships, not just generating clicks. For 44 years, we've helped industrial and executive education brands find the right people through trusted media sources, curated email lists, and strategic outreach.

In this episode, let's hear Nicole Hunt's remarkable career transition from nursing to becoming a freight broker in a male-dominated industry with minimal training! Nicole emphasizes the pivotal role of communication in customer service, the significance of self-motivation and confidence in sales, and the value of honesty, reputation in building trust with clients, and understanding customer needs!   Connect with Nicole Email: nhunt@spi3pl.com  LinkedIn: https://www.linkedin.com/in/nicole-hunt-444033152/  

Episode Title:Analyze Transcripts with AI: Enhancing Communication and RelationshipsEpisode Description:In this episode of the B2B Marketing Excellence and AI podcast, I explore how companies can unlock the hidden value in transcripts from everyday conversations — whether they're from internal meetings, sales calls, or interviews.I'll walk you through how AI tools like ChatGPT can help you analyze transcripts to uncover communication styles, tone preferences, and the subtle cues that can transform how you connect with your audience. It's not about replacing human interaction — it's about enhancing it so your messages land more effectively and your relationships grow stronger.I'll also share a real-world example from my conversation with Matthew McClosky, where we discussed how understanding a person's preferred communication approach can make all the difference in building trust and driving results.Whether you're a team of one or managing a growing sales or marketing department, this episode will give you practical ideas you can implement right away — even if you never work with us. Because at World Innovators, we care most about helping companies build meaningful relationships that lead to long-term success.Timestamps:• 00:00 – Welcome to B2B Marketing Excellence and AI• 00:18 – The Hidden Value in Transcripts• 00:50 – Real-World Note-Taking Tools and Use Cases• 03:06 – How AI Can Identify Communication Styles• 06:00 – Using Insights to Deepen Relationships• 08:15 – Practical Takeaways from My Experience• 11:08 – Final Thoughts and How to Get StartedLet's Keep the Conversation Going-If this episode sparked any ideas for your own sales or marketing efforts, I'd love to hear from you. Whether you're looking to improve your messaging, understand your audience better, or simply explore how AI can save your team time — I'm here to help.Feel free to reach out directly:

Designing Effortless Customer Experiences  Shep interviews Jason Ten-Pow, CEO of bespokeCX, president of ONR, and author of UNBREAKABLE: A Proven Process for Building Unbreakable Relationships with Customers. He talks about the State of CX Research, highlighting how brands can excel by creating tailored, effortless, and professional customer experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What makes an "unbreakable" customer relationship, and how can companies achieve it?  What are the key components of a tailored customer experience strategy?  How does digital transformation impact customer experience?  What common mistakes do businesses make in providing effortless customer experiences?  How can proactive communication improve customer satisfaction?  Top Takeaways:    Businesses that prioritize professionalism in their interactions gain a threefold advantage over their competitors. Being professional is about more than just being polite. It's about being knowledgeable, reliable, and meeting customer expectations.     Companies that excel in creating low-effort experiences are four times more likely to outperform their competitors. Make it easy for customers to navigate and interact with your brand, whether online or in person.     Customers have high expectations, not just from your direct competitors, but from every interaction they have with any brand. Companies must consistently deliver what customers expect to stand out, providing reliable and consistent service.     Digital interactions are often the first point of contact between a customer and a brand. Companies must design these platforms with the customer in mind. They need to be intuitive, easy to navigate, and filled with up-to-date information.     One of the biggest challenges customers face when it comes to having a convenient experience is channel jumping or switching between different modes of communication. There should be continuity across channels where customers can transition from one service channel to another without losing their place in the conversation and having to repeat themselves.     Be proactive in communication, especially during service disruptions. Customers appreciate when businesses reach out with information, including updates before they even have to ask.    Plus, Shep and Jason discuss how different customers have varying expectations based on their demographics and preferences, and why brands must understand these differences and tailor how they engage with them accordingly. Tune in!  Quote:   "Because many customer experiences are now digital, you're not just competing with others in your industry. You're up against companies that are the gold standard, like Amazon. To build unbreakable relationships, you must meet and exceed those high expectations."    About:    Jason Ten-Pow is a research, consulting, and customer experience expert. He is the CEO of bespokeCX, president of ONR, and author of UNBREAKABLE: A Proven Process for Building Unbreakable Relationships with Customers.      Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Today's episode features Nate Ramsden of Barco Trucking to discuss the intricacies of specialized heavy haul transportation and his 23 years of experience in the industry! Nate explains the importance of meticulous planning and site surveys to ensure seamless operations for oversized deliveries, the dynamic market conditions affecting the specialized hauling industry, the impact of stringent insurance and customer standards, and the value of focusing on quality over quantity in customer engagement!   About Nate Ramsden Nate is the outside sales and field supervisor for Barco Trucking, and he has 23 years of experience in the specialized transport and heavy haul world. He's passionate about the heavy haul and specialized transport industry, and is always looking to further Barco Trucking's capabilities and show their clients what they can do for their next project. Outside of work, you'll find him on their small ranch in Texas, either on a horse or out at the rifle range sharpening his skills. He loves discussing topics that impact the industry and what the future has in store for the specialized trucking world, from data centers to electrification, and how it might impact their day-to-day operations.    Connect with Nate Website: https://barcoheavyhaul.com/  Email: btruckingsales@gmail.com  

**In this insightful video, Dr. Lisa Faast reveals the best approach to hiring in a pharmacy. She explains why it's crucial to start with non-licensed positions, such as cashiers and clerks, who play a key role in daily operations and patient interactions. Lisa highlights how hiring skilled, well-compensated clerks can strengthen patient relationships and improve the pharmacy's overall experience.** **Show Notes:** 1. **Hiring Strategies for Pharmacies** [0:00] 2. **The Importance of Leverage ** [2:41] 3. **Hiring Cashiers First ** [3:30] 4. **Building a Pharmacy Team** [5:52] 5. **Patient Interaction and Customer Relationships** [7:03] 6. **Hiring Technicians and Pharmacists** [10:06] 7. **Maximizing Efficiency and ROI ** [13:46] 8. **Building a Pharmacy as a CEO** [14:00] 9. **Challenges and Solutions in Hiring** [16:55] 10. **Conclusion and Call to Action** [17:13] **Websites Mentioned: https://diversifyrx.com/weekly-awesomeness-newsletter/ https://www.drlisafaast.com/ ----- #### **Becoming a Badass Pharmacy Owner Podcast is a Proud to be Apart of the Pharmacy Podcast Network**

In this episode of the Revenue Builders Podcast, hosts John McMahon and John Kaplan are joined by Frederik Maris, the Chief Revenue Officer at Atoss Software SE. Frederik shares his extensive experience in B2B sales leadership, offering insights on recruiting top talent, the importance of early career learning, and the critical role of first-line managers. The discussion delves into qualities to look for in sales reps, the significance of qualifying prospects, and how to instill a culture of continuous learning and accountability within sales teams. Frederik underscores the need for conscious competence in sales and leadership, and the value of self-awareness and emotional intelligence in driving success. This episode is packed with actionable advice for current and aspiring sales leaders.ADDITIONAL RESOURCESLearn more about Frederik Maris:https://www.linkedin.com/in/frederikmaris/Read Force Management's Guide to Increasing Company Valuation: https://hubs.li/Q038n0jT0Enjoying the podcast? Sign up to receive new episodes straight to your inbox: https://hubs.li/Q02R10xN0HERE ARE SOME KEY SECTIONS TO CHECK OUT[00:02:26] Early Lessons in Sales: Learning and Networking[00:03:48] The Importance of Qualification in Sales[00:04:39] Becoming Consciously Competent[00:06:13] Building a Strong Network and Recognizing Special Opportunities[00:08:32] The Key to Sales Success: Understanding Pain and Champions[00:09:43] Effective Discovery Process in Sales[00:12:22] The Role of CRO in Aligning Company and Sales Strategy[00:23:02] Knowledge, Skills, and Culture in Sales Organizations[00:33:36] Scaling Challenges in Sales Leadership[00:33:50] The Importance of First Deals[00:34:00] Understanding the Sales Cycle[00:34:15] Conscious Competence in Sales[00:34:39] The Role of Sales Managers[00:34:50] The Science Behind Sales[00:37:15] Champion Building and Sales Science[00:40:13] Recruiting Top Performing Reps[00:41:50] Qualities of Successful Salespeople[00:44:22] Testing for Emotional Intelligence[00:54:42] Why Sales Reps Fail[00:58:13] Accountability in Sales Leadership[01:02:20] The Journey of Sales SuccessHIGHLIGHT QUOTES[00:04:00] "It's incredibly important to qualify everything, from deals to recruits, and even why you are at the company."[00:09:25] "The more you understand the pain points, the better you can build a champion."[00:12:13] "Sales reps need to earn the right to ask questions by being well-prepared and differentiating themselves from others."[00:37:22] "If you don't understand the science behind what you're doing, you can't teach others or replicate success."[00:39:29] "Strong first-line managers who can coach and develop their teams are essential for scaling any sales organization."

How do you build customer relationships? Julie Rotuno is a self-proclaimed “packaging nerd” with a mission to help businesses see packaging as an extension of their brand. Whether it's a boutique startup or an established retailer, she believes that packaging is an emotional and strategic component of the customer experience. From the iconic Tiffany's blue box to the luxurious presentation of a Victoria's Secret bag, she educates businesses on how thoughtful packaging choices can elevate their brand perception and customer loyalty. With a keen eye for trends, a commitment to sustainability, and a deep understanding of consumer behavior, Julie continues to drive Mid-Atlantic Packaging forward while inspiring others to think outside the box—literally and figuratively. In episode 553 of the Fraternity Foodie Podcast (I called it 552 by accident), we find out why Julie selected the University of Delaware, how teaching initially went for her, how she started working for Mid-Atlantic Packaging, how she knew when it was time to shift the business, what is sustainable packaging, how to create customer responses with your packaging, how to build customer relationships, and advice for future entrepreneurs. Enjoy!

Andrew Morris, the founder of Sam's Caribbean Marketplace, a business that has become a cultural landmark since its humble beginnings in 1993. Andrew's journey is a true testament to perseverance, innovation, and the power of dreaming big.In 1979, Andrew arrived in New York from Jamaica with just $50 and a vision for a better life. After building a career in publishing and earning an MBA from Columbia, he took a bold leap of faith—leaving a stable job to venture into an industry he knew nothing about. What started as a small family-run grocery store named in honor of his late father-in-law, has now grown into a thriving business that serves customers across 100 miles with same-day delivery of Caribbean groceries and meals powered by cutting-edge AI technology.From baking 70,000 patties a year in a $200 oven to revolutionizing delivery services, Andrew and his family have created something truly special. Tune in to hear his incredible story of entrepreneurship, community-building, and embracing the future while staying rooted in culture.SHOW SUMMARY In this episode of Disruptive Successor, host Jonathan Goldhill interviews Andrew Morris, the founder of Sam's Caribbean Marketplace. Andrew shares the inspiring story of how he emigrated from Jamaica to New York with just $50 and built a successful Caribbean food superstore and cultural landmark. He discusses the challenges and triumphs of running a family business, from overcoming initial skepticism to leveraging technology for growth. The conversation delves into the importance of community support, cultural preservation, and adapting to market changes. Andrew also touches on the significance of family involvement in the business and his vision for future growth through online sales and innovative delivery services. The episode provides valuable insights for entrepreneurs, especially those looking to build and sustain a legacy in the family business.KEY TAKEAWAYSEntrepreneurial Journey: Andrew Morris emigrated from Jamaica to New York with just $50 and built Sam's Caribbean Marketplace into a successful cultural and business landmark.Family Business Challenges & Triumphs: He shares lessons learned from navigating skepticism and growing a family-run business.Leveraging Technology: Andrew highlights how adopting technology has played a key role in scaling the business.Community & Cultural Impact: The importance of community support and preserving Caribbean culture has been central to the marketplace's success.Adapting to Market Changes: Andrew discusses how staying agile and adapting to evolving market demands has sustained the business over time.Future Growth Vision: He outlines plans to expand through online sales and innovative delivery services.Insights for Entrepreneurs: The episode offers practical advice for entrepreneurs aiming to build and sustain a family legacy in business.QUOTES"We couldn't have done it without wonderful employees... we've had some really good people and some terrific customers.""We're really community-oriented... we just love our customers. We love our employees and we thank them all."We've been around for 31, going on 32 years... we've experienced setbacks along the way, but we've never looked back.""I probably could have done without the MBA, but it helped with the mindset."Connect and learn more about Andrew Morris.If you enjoyed today's episode, please subscribe, review, and share with a friend who would benefit from the message. If you're interested in picking up a copy of Jonathan Goldhill's book, Disruptive Successor, go to the website at www.DisruptiveSuccessor.com

➡️ Join 321,000 people who read my free weekly newsletter: https://newsletter.scottdclary.com➡️ Like The Podcast? Leave A Rating: https://ratethispodcast.com/successstoryJim McCann is the founder and executive chairman of 1-800-Flowers.com, a company he grew from a single flower shop in 1976 into a multi-billion-dollar business. Under his leadership, the company became a pioneer in e-commerce and direct-to-consumer floral delivery, generating over $2 billion in annual revenue and serving millions of customers worldwide. McCann also expanded the brand through strategic acquisitions, including Harry & David, Cheryl's Cookies, and The Popcorn Factory. A best-selling author and entrepreneur, he is known for his focus on customer relationships, innovation, and leveraging technology to transform the gifting industry. ➡️ Show Linkshttps://www.x.com/jim1800flowers/   https://www.linkedin.com/in/jim1800flowers/ ➡️ Bookshttps://www.amazon.com/Lodestar-Tapping-Historic-Pillars-Success/dp/1637632738 ➡️ Podcast SponsorsHubspot - https://hubspot.com/  Lingoda - https://try.lingoda.com/successstory (Code: scott25)Vanta - https://www.vanta.com/scottFederated Computer - https://www.federated.computerCornbread Hemp - https://cornbreadhemp.com/success (Code: Success)Create Like The Greats Podcast - https://podcasts.apple.com/lu/podcast/create-like-the-greats/id1653650073FreshBooks - https://www.freshbooks.com/pricing-offer/Bank On Yourself - https://www.bankonyourself.com/scottStash - https://get.stash.com/successstoryNetSuite — https://netsuite.com/scottclary/Indeed - https://indeed.com/clary ➡️ Talking Points00:00 - Intro05:34 - Did Jim Know 1-800-Flowers Would Be Huge?07:52 - Fixing the Biggest Flower Shop Problem11:09 - Jim's Entrepreneurial Roots16:48 - Leading & Scaling a Successful Company21:06 - Jim's Boldest Move at 1-800-Flowers24:12 - The Success Pillars from Lodestar33:29 - The Power of Words35:06 - Sponsor Break37:44 - Jim's Best Self-Improvement Habit42:59 - The #1 Success Principle from Lodestar47:25 - How Jim Stayed Optimistic50:14 - Game-Changing Lessons from Jim's Career55:43 - Sponsor Break57:57 - AI: The Good & The Bad1:03:10 - Jim's Journey & the Story of Smile Farms1:10:58 - Building a Non-Profit That Works1:17:39 - Why Work Is More Than Just a Paycheck1:24:52 - Jim's Life Lesson for His Kids

Get ready as we unlock the secrets of modern utility customer relationships with exclusive insights from Chartwell's 2024 Residential Consumer Survey. Steve Waters, Director of Councils, and Casey Collins, Senior Research Analyst at Chartwell Inc., reveal how utilities can transform customer insights into meaningful action that builds authentic relationships. Explore the diverse needs of your customer base – from young professionals to established households – and understand how their financial realities shape energy choices. Learn what drives customer trust and loyalty across different demographics, and why personalized engagement matters more than ever. Join us for a practical discussion on ways to strengthen customer relationships and position your utility for future success in an evolving energy marketplace.

261. In this episode Brien Gearin speaks with Apolonio (Apps) Garcia of Health Guard Risk Management Software Healthguardsecurity.com on how he went from serving in the Navy to growing a successful SaaS business helping hospitals around the country and their patients stay safe! (Original Air Date - 8/3/23) What we discuss with Apps: + Introduction + Welcome to the Millionaire University Podcast + Sharing Personal Feelings and Vision for Millionaire University + The Journey of Building the Millionaire University Team + Brian's First Interview Experience + Interview with Apollonia Aps Garcia + Apps's Journey from Navy to Entrepreneurship + The Importance of Customer Relationships in Business + Transition from IT to Healthcare Risk Management + The Journey of Building HealthGuard's Software + The Role of AI in Risk Management + Closing Remarks and Future Plans For more information go to MillionaireUniversity.com To get access to our FREE Business Training course go to MillionaireUniversity.com/training. And follow us on: Instagram Facebook Tik Tok Youtube Twitter To get exclusive offers mentioned in this episode and to support the show, visit millionaireuniversity.com/sponsors. Want to hear from more incredible entrepreneurs? Check out all of our interviews here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Join our host, Deepak Sharma, for a thought-provoking conversation with Guy Nirpaz, Founder and CEO of Perspective AI. Explore Guy's insights on AI's role in customer relationships, balancing efficiency with human connection, and the concept of customer clarity in a digital-first world. Learn how AI can help businesses scale engagement, enhance trust, and drive value, rather than simply automate interactions.Discover actionable strategies for customer success at scale, leveraging AI to bridge gaps, break silos, and optimize relationships. Gain inspiration from Guy's journey in customer success and his vision for AI-driven transformation in business. An essential listen for digital leaders and innovators looking to shape the future of AI-driven trust and customer relationships.

Welcome to the Empower Her Business Accelerator podcast! I'm your host, Phillipa Channer, and I'm so excited to have you here. This podcast is all about helping women entrepreneurs grow their businesses with smart marketing strategies, strong customer relationships, and powerful personal branding. One of the best ways to stand out in today's crowded market is by creating personalized experiences for your customers at every touchpoint. The EmpowerHer program is designed to help you do just that—building deep, meaningful connections that drive loyalty and retention. In this episode, we're diving into the importance of personalizing customer experiences at every touchpoint. Personalization isn't just a buzzword—it's a powerful tool that builds trust, strengthens relationships, and encourages repeat business. I'm sharing five key ways to make every customer feel valued and understood, from tailored recommendations to celebrating special milestones. Tune in to learn actionable strategies to enhance customer relationships and foster long-term loyalty! Timestamps: (00:00) Welcome & Intro (00:45) Why personalization matters (02:00) Personalizing communication from the start (03:00) Offering tailored product or service recommendations (04:00) Sending personalized follow-ups and thank-yous (05:00) Using data to anticipate customer needs (06:00) Celebrating milestones and special occasions (07:00) Closing thoughts & EmpowerHer program Special Announcements & Links: Free 30-Hour EmpowerHer Discovery Session: https://channerconsultingllc.hbportal.co/schedule/660da85649ef86002d1790d3 Subscribe for marketing strategies and business growth tips. Connect with us: LinkedIn: https://www.linkedin.com/company/channer-consulting-llc Facebook: https://www.facebook.com/channerconsulting/ Instagram: https://www.instagram.com/channerconsulting/ Get in touch: info@channer-consulting.com

How can building genuine customer relationships improve your marketing strategy?In this episode of The Hard Corps Marketing Show, I sat down with Wendy Lieber, CEO & Co-Founder of Content Bacon. Wendy brings her expertise in helping businesses shift from focusing solely on lead generation to fostering deeper, more meaningful connections with their customers. She shares key strategies for creating human-centered content and building long-term relationships.Wendy explains why simply pushing for more leads isn't enough. She discusses the importance of understanding the customer journey and why appreciating your existing clients is just as crucial as attracting new ones. Wendy also dives into the value of adding personal touches, such as handwritten notes and gifts, and how mastering the basics can lead to more effective marketing.In this episode, we cover:Why building authentic relationships is key to long-term successHow understanding the customer journey can enhance your marketing approachThe power of thoughtful, human-centered contentThe impact of personal touches like handwritten notes and giftsThe dangers of over-relying on automation in client interactionsIf you're ready to take a more authentic, relationship-driven approach to marketing, this episode is full of tips that you won't want to miss!

Welcome to the EmpowerHer Business Accelerator channel where you will find practical tips and guidance on building a thriving business with confidence! Each week, you'll learn actionable strategies, mindset shifts, and the inspiration you need to step into your power as a CEO. In this episode, Philippa Channer explores the importance of fostering customer loyalty and retention in the digital space. With so many options available, businesses must take intentional steps to build trust and keep customers engaged. Philippa shares five key strategies to create a seamless customer experience, maintain engagement, and encourage repeat business. Timestamps: (00:00) Welcome and Introduction (01:00) Why Loyalty & Retention Matter in a Digital World (02:00) 5 Strategies for Digital Loyalty & Retention Create a seamless online experience Engage consistently on social media Offer exclusive benefits for loyalty Provide valuable and personalized content Ask for and act on feedback (07:00) Final Thoughts and Next Week's Topic Preview Special Announcements & Links: Free 30-Hour EmpowerHer Discovery Session: https://channerconsultingllc.hbportal.co/schedule/660da85649ef86002d1790d3 Subscribe for regular content on marketing strategy and customer relationships. Connect with us: LinkedIn: https://www.linkedin.com/company/channer-consulting-llc Facebook: https://www.facebook.com/channerconsulting/ Instagram: https://www.instagram.com/channerconsulting/ Get in touch: info@channer-consulting.com

Michelle is joined again by sōsh team member Maggie Golden to talk about how brands can build strong relationships with customers. They also discuss breaking up with bad marketing tactics—things businesses should ditch this year to do better for the customer relationship. Customers are like your Valentine's Day dates. You've gotta wine them and dine them to pique their interests. But to win their hearts and form long-term relationships, you'll have to work to form meaningful connections with them. Happy Valentine's Day!If you enjoy Social Soup, make sure to subscribe, share, and rate the show.Connect with Michelle on LinkedIn: ⁠linkedin.com/in/michelledattilio⁠ Connect with Maggie on LinkedIn:linkedin.com/in/maggiegoldenmkeLearn more about sōsh! Visit our website and reach out at:⁠getsosh.com ⁠  We'll cook you a fresh batch again next Friday!

Welcome to a landmark episode of the eCom Ops Podcast. We've curated a special mix featuring four visionary leaders in the eCommerce space. Each guest brings a wealth of knowledge and experience, shedding light on critical aspects of the industry. This episode is a treasure trove of insights, from innovative sales strategies and B2B sales enablement to the intricacies of customer loyalty and the nuances of subscription models.

In this episode with Brandon Bay, key discussions center around business development and technology integration within the transportation industry! Brandon talks about his company's impressive company growth, emphasizes the challenges of acquiring new customers amid a competitive freight market, alongside the importance of maintaining strong customer relationships, the technologies they're utilizing for tracking quotes and enhancing operational efficiency, and the future role of AI in the industry as a powerful complement to human relationships rather than a replacement!   About Brandon Bay As the Executive Vice President at Logistics Group International, Inc., I lead the company's strategic direction and technology efforts. With over 4.5 years of experience in this role, and growing from 12-42 Million. I have successfully navigated the complex logistics industry, leveraging my skills in customer relationship management (CRM), team building, and relationship building. I am also a certified transportation broker, demonstrating my expertise in the field. In addition to my professional responsibilities, I co-hosted a podcast called "Hold My Beer: We're Talking Freight," where we discussed various topics related to freight and logistics. This experience not only enhanced my communication skills but also allowed me to connect with a diverse range of professionals in the industry. I am passionate about delivering exceptional service and solutions to our clients, and I am always eager to learn new skills and technologies to stay ahead in the ever-evolving logistics landscape.   Connect with Brandon Website: https://www.lgiinc.com/  Personal LinkedIn: https://www.linkedin.com/in/brandonsbay/  Company LinkedIn: https://www.linkedin.com/company/lgiinc/  

Get ready for the busy season at your shop with Shop Boss and see a 20% increase in your ARO! Learn more HEREIn this episode of The Gearbox Podcast, Jimmy Purdy and Mike Allen talk about adaptability in today's industry. Mike shares why he offers free diag and gets into the constant balance between maintaining quality service and achieving growth. Listen to Mike Allen's new podcast "Confessions of a Shop Owner" HERE00:00 Rural Store to Automotive Career04:13 College Dropout Party Life07:59 "Anomaly and Natural Selection in Business"10:33 Assessing Growth and Contentment14:32 Diagnostic Compensation Unchanged19:10 Two Possible Conversation Outcomes20:34 Owner Operators' Confidence Struggle23:10 Value of Paid Coaching vs. Free Info28:29 Scaling Business Challenges30:19 Overvalued Small Business Reality Check34:25 Cash Flow and Cars Debate36:49 Technician's Emotional Roller Coaster40:03 Scaling Challenges and Service Quality43:19 Customer Relations Impact Warranty Perception46:00 Evening Party Plans

Send us a textIn this episode of the Living the Dream podcast, host Curveball welcomes seasoned leader Colby Varley, Vice President and co-owner of Advanced Transportation Services (ATS). Colby shares his journey from growing up in Salinas, California, to leading a successful refrigerated transportation company. He discusses the complexities of logistics in the perishable food industry, the importance of service over cost, and how hands-on experience shaped his career. Join us as we explore the ins and outs of refrigerated freight and the future of ATS!

In this episode, you'll hear an in-depth discussion about the nuances of LTL freight with Keith Farnsworth! Keith covers several industry trends, such as the population shift to the southern U.S., the push for simpler pricing models, the significance of customer retention, transparency, and authenticity in business relations, and the advantage of having confidence in sales for business expansion.   About Keith Farnsworth Keith Farnsworth is the Vice President of Sales at CrossCountry Freight Solutions (CCFS), the fastest-growing LTL carrier. With over 20 years of experience in the LTL industry, Keith has spent time in all key areas, including Sales, Pricing, Operations, Technology, Marketing, and Brokerage. His comprehensive expertise drives strategic leadership, revenue growth, and innovative sales strategies, inspiring teams to exceed expectations. Keith is also dedicated to advancing CCFS's asset-based logistics solutions and proprietary supply chain technology.   Connect with Keith Website: https://ccfs.com/  LinkedIn: https://www.linkedin.com/in/keith-farnsworth-21b23835/  

Welcome to the Empower Her Business Accelerator podcast! I'm your host, Phillipa Channer. Through this podcast, we aim to empower female entrepreneurs to build thriving businesses with practical strategies and tools. One way to take your journey to the next level is by joining the EmpowerHer program, which offers tailored support in either a group setting or one-on-one sessions. Schedule a strategic session with me to see how it can help you grow your business. You'll find the link in the show notes. Today, we're kicking off a new series all about customer relationships. In this episode, we'll explore how to build strong customer relationships right from the very first interaction. Whether you're starting out or aiming to improve your existing customer engagement strategies, this episode is packed with actionable insights to help you establish trust, foster loyalty, and create a solid foundation for long-term success. Episode Summary Building strong customer relationships from day one is crucial for securing long-term loyalty and driving repeat business. This episode covers: The importance of positive first impressions. Five actionable steps to cultivate trust and satisfaction from the start. Crafting a welcoming onboarding experience. Being responsive and proactive with communication. Creating personalized customer interactions. Exceeding customer expectations with delightful surprises. Staying consistent and reliable in all touchpoints. Timestamps (00:00) Intro to EmpowerHer program and today's topic (01:00) Why early customer relationships matter (02:00) Step 1: Create a welcoming onboarding experience (03:00) Step 2: Be responsive and proactive (04:00) Step 3: Create a personalized experience (05:00) Step 4: Exceed expectations (06:00) Step 5: Stay consistent and reliable (07:00) Closing thoughts and next week's preview Outro Thank you for joining me today! Next week, we'll dive into how to turn first-time customers into repeat clients—an essential strategy for sustainable growth. If you'd like to strengthen your customer relationships or explore how the EmpowerHer program can support your business goals, schedule a strategic session with me. The link is in the show notes! Special Announcements/Links Free 30-Hour EmpowerHer Discovery Session: https://channerconsultingllc.hbportal.co/schedule/660da85649ef86002d1790d3 Subscribe for regular content on developing a solid marketing plan, marketing strategy, and marketing tips. Connect with us: LinkedIn: https://www.linkedin.com/company/channer-consulting-llc Facebook: https://www.facebook.com/channerconsulting/ Instagram: https://www.instagram.com/channerconsulting/ Get in touch: info@channer-consulting.com

How can past experiences in different careers shape and accelerate success in real estate? In this episode of the Real Estate Excellence Podcast, Tracy Hayes sits down with Samantha Fisher. Samantha Fisher grew up in Northeast Florida where she received a bachelor's degree in Elementary Education from The University of North Florida.  Early on, Samantha discovered a love for helping others reach their true potential. She spent 17 years teaching Kindergarten where she built amazing relationships with children and families.  Her true passion emerged when she became a realtor – helping others with selling their home or finding their dream home.  She has a charismatic approach to helping others and prides herself on building relationships with her clients, being a good listener, putting her client's needs first, prompt communication and full transparency.  Samantha is passionate about Northeast Florida and is ready to help you with all your real estate needs! Samantha shares how she transitioned from teaching to real estate, the moment that sparked her career change, and the skills she brought with her from the classroom. She discusses the importance of building relationships, mastering market knowledge, and taking immediate action. Whether you're a new agent looking for guidance or a seasoned professional seeking inspiration, Samantha's story is a testament to the power of confidence and hard work in the real estate industry. Enjoyed Samantha's journey? Share this episode with someone considering a career change into real estate!   Highlights 00:00 – 10:44 The Power of Confidence and Taking Action in Real Estate Why confidence is essential for client trust and closing deals. Overcoming self-doubt and projecting authority in the market. The moment Samantha decided to transition from teaching to real estate. Taking immediate action: Enrolling in courses, passing the exam, and getting licensed. How quick execution helped her gain momentum and early success. 10:45 – 15:09 Mastering Market Knowledge and Becoming an Expert Learning comps, property values, and pricing strategies. Understanding neighborhood differences and local market trends. Leveraging MLS and property appraiser tools for in-depth research. Continual education to stay ahead of competitors. The importance of positioning yourself as a market expert. 15:10 – 23:54 Building a Strong Client Base Through Relationships and Networking Using past relationships from teaching to generate leads. Expanding her network through referrals, social media, and community events. The power of word-of-mouth marketing and client trust. Converting rental inquiries into long-term buyers. Staying connected through consistent outreach and client appreciation. 23:55 – 34:14 Leveraging Open Houses and Buyer Engagement Strategies Using open houses to gain experience and build confidence. Learning to handle buyer objections and refine her sales pitch. The impact of hosting consistently and engaging potential clients. Educating buyers on new industry changes, including broker agreements. Adapting to the shifting real estate landscape with transparency and ethics. 34:15 – 39:49 Overcoming Challenges and Handling Difficult Clients Dealing with indecisive sellers and challenging negotiations. How patience and adaptability help navigate tough situations. Managing emotions and expectations in high-stakes transactions. Using humor and resilience to stay motivated. Lessons learned from handling unexpected roadblocks. 39:50 – 01:14:49 Maintaining a 24/7 Real Estate Career While Avoiding Burnout How real estate differs from a traditional 9-to-5 job. Setting boundaries while remaining available for clients. Creating efficient systems for workflow and time management. Converting short-term rentals into long-term investments. The value of client appreciation and maintaining lifelong relationships. Conclusion.   Quotes: "You have to be confident. If you don't believe in what you're saying, neither will your clients." – Samantha Fisher "I knew I needed something more, and I took action right away. That was the difference." – Samantha Fisher "Every transaction is different. You have to be willing to adapt, learn, and problem-solve on the fly." – Samantha Fisher "It's not just about selling houses; it's about relationships. People need to trust you before they work with you." – Samantha Fisher   To contact Samantha Fisher, learn more about her business, and make her a part of your network, make sure to follow her on Website and Instagram. Website: https://pvclubrealty.com/samantha-fisher/ Instagram: https://www.instagram.com/samantha.fisher.realtor/ If you want to build your business and become more discoverable online, Streamlined Media has you covered. Check out how they can help you build an evergreen revenue generator all powered by content creation!   SUBSCRIBE & LEAVE A 5-STAR REVIEW as we discuss real estate excellence with the best of the best. #RealEstateExcellence #SamanthaFisher #ConfidenceInRealEstate #NewAgentTips #RealtorLife #MarketMastery #Networking #RealEstateGrit #ClientRelationships #FloridaRealtor #TopProducer #CareerChange #RealEstateMarketing #OpenHouse #SocialMediaForRealtors #SalesStrategies #RealEstateTraining #BuyersAndSellers #RealEstateGrowth #LuxuryRealEstate

Today on The Win Rate Podcast, Andy welcomes Keith Peiris, Co-Founder and CEO of Tome, to discuss the rapidly evolving landscape of sales technology, particularly the role of AI in enhancing the sales processes. They emphasize the importance of human creativity in sales, the need to reframe the sales process to focus on helping buyers make decisions, and the significance of understanding customer needs. They also touch on the metrics that matter in sales, the shift in buyer-seller dynamics, and the future of sales technology.Host Andy Paul is the expert on modern B2B selling and author of three best-selling, award-winning sales books, including his latest Sell Without Selling Out. Visit andypaul.com to subscribe to his newsletter for even more strategies and tips to accelerate your win rate.Takeaways:AI can help identify patterns in sales processes.Sales is fundamentally a creative act that requires human involvement.The focus should shift from selling more to helping buyers make decisions.Win rates are the most important metric for sales effectiveness.Sales technology has often missed the opportunity to enhance buyer experiences.Building relationships and understanding customers is crucial for sales success.Sales strategies need to adapt to the changing dynamics of buyer-seller interactions.Effective sales processes should prioritize creativity and problem-solving.The future of sales technology lies in open-ended, flexible tools.Time spent with customers compounds into greater sales opportunities.

Welcome to another week of sharing insights with industry experts. Today, we've got Jon Cooper of SPI Logistics with his extensive journey in the transportation business! Jon highlights the advantages of SPI Logistics for agents, effective business development strategies, relationship-building, customer appreciation in driving growth, recognizing rejection as part of the sales process, and the value of continuous improvement and learning in achieving success!  

Welcome to episode #968 of Six Pixels of Separation - The ThinkersOne Podcast. Mehak Gandhi, co-author of Triple Fit Strategy - How To Build Lasting Customer Relationships And Boost Growth (along with Christoph Senn), is the Head of Research at Valuecreator in Switzerland, where she designs and implements B2B growth accelerator programs and next-generation sales strategies. With extensive experience conducting research and training for global giants like Allianz, Maersk, Konica Minolta, and Schneider Electric, Mehak has developed a reputation for merging data-driven insights with actionable strategies that drive sustainable growth. In our conversation, Mehak outlined the transformative potential of the Triple Fit Strategy, a framework designed to move beyond transactional buyer-seller dynamics toward deep, collaborative partnerships that create exponential value (which includes over 10,000 case studies). Drawing on decades of research and her work with companies like Microsoft, Coca-Cola, and GE, Mehak emphasizes the importance of aligning planning, execution, and resources to foster mutual growth. She shared powerful insights into how businesses can operationalize collaboration, simplify complex relationships, and engage customers early to drive innovation and new revenue streams. We also explored the critical balance between human decision-making and AI in optimizing these strategies, alongside the legal and operational challenges of fostering trust and data sharing in supplier-customer partnerships. Mehak's passion for helping businesses adopt a 360° customer-centric approach is evident as she shares examples of companies unlocking millions of dollars in opportunities through collaboration. If you've ever wondered how to future-proof your sales processes while building lasting partnerships, this episode is a must-listen. Enjoy the conversation! Running time: 59:35. Hello from beautiful Montreal. Listen and subscribe over at Apple Podcasts. Listen and subscribe over at Spotify. Please visit and leave comments on the blog - Six Pixels of Separation. Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook. Check out ThinkersOne. or you can connect on LinkedIn. ...or on Twitter. Here is my conversation with Mehak Gandhi. Triple Fit Strategy - How To Build Lasting Customer Relationships And Boost Growth. Valuecreator. Follow Mehak on LinkedIn. This week's music: David Usher 'St. Lawrence River'. Chapters: (00:00) - Introduction to Mehak Gandhi and Triple Fit Strategy. (02:50) - The Importance of Customer Centricity. (06:01) - Aligning Business Strategies for Mutual Growth. (08:57) - Navigating Supplier-Customer Relationships. (12:13) - Sustainability and Long-Term Partnerships. (15:06) - The Role of Collaboration in Business. (17:48) - Innovating Through Customer Engagement. (20:52) - Operationalizing the Triple Fit Strategy. (23:53) - The Complexity of Legal and Data Sharing. (27:01) - The Future of Business Relationships. (30:09) - The Role of Human Decision-Making in AI. (32:27) - Visionaries and Market Disruption. (35:20) - Building Relationships in Business. (37:49) - Navigating Procurement Challenges. (40:26) - Transitioning from Transactional to Collaborative Relationships. (42:04) - The Service vs. Product Paradigm. (45:13) - Unlocking Value through Service Innovation. (46:47) - Sustaining Partnerships Over Time. (48:29) - Managing Change in Business Relationships. (52:31) - Growth in an Uncertain Economy.

Curious about how a CRM system can revolutionise your small business? In this episode, I chat with CRM expert Freda Ma, who demystifies customer relationship management systems, sharing practical tips to boost efficiency and improve customer interactions. Tune in to discover how the right CRM can simplify your marketing, nurture relationships, and free up your time for the things that matter most.

From the slopes to the screen, Lena Niedzielin's marketing journey is anything but predictable. Growing up skiing in New England, Lena never imagined she'd be managing an indoor ski facility in London. But as the manager of Skieasy, she's traded her skis for spreadsheets and discovered a passion for connecting people with winter sports, all year round.However, marketing an indoor ski center presents unique challenges. How do you reach an audience that may not even know your business exists? On this episode of Be A Marketer, Lena shares her secrets to success, including her innovative use of Constant Contact to build customer relationships and drive off-season sales. “It's a huge challenge to find one specific strategy that would work for all our customers,” Lena explains, highlighting the need for targeted marketing.Tune in to discover how Lena leverages email marketing, community engagement, and local events to grow her contact list and keep skiers coming back for more, even when the sun is shining. On this episode, Lena and host Dave Charest, Director of Small Business Success at Constant Contact, unpack practical tips for data-driven decision-making, crafting engaging newsletters, and maximizing your marketing ROI.Additional Resources:Getting started with the Automation Path BuilderCustomer Feedback: How to Get It and How to Use ItPersonalized Emails: Boost Customer Connection with Tailored StrategiesHow to Use Surveys on Social MediaMeet Today's Guest: Lena Niedzielin of Skieasy⛷️ What she does: Lena Niedzielin is the manager of Skieasy, an indoor ski facility at Duke Meadows in West London. Passionate about skiing and connecting people with winter sports, Lena leverages her marketing skills to grow the business and overcome the challenges of promoting a niche market. She is a Constant Contact customer.

In this episode of Tech Sales Insights, Randy Seidl is joined by Steve Hershkowitz, the CRO of Rimini Street, to discuss the importance of building a committed culture in sales teams. Sponsored by Sandler, this conversation delves into the crucial role of sales training, the value of face-to-face meetings, and the challenges of leading a sales-driven transformation in a service-oriented company. Steve shares insights into his extensive industry experience, the significance of genuine relationships, and his goals for net new logo acquisitions. The episode also highlights tools like Clary and Zoom Info, alongside strategies such as Challenger Selling and the importance of continuous learning and training. Peppered with personal anecdotes and professional wisdom, this episode offers valuable lessons for sales leaders aiming to drive growth and accountability in their teams.KEY TAKEAWAYSCommit Culture: Emphasis on a commitment-driven sales culture where performance and accountability are prioritized.Sales Strategy: The importance of research, relationship-building, and face-to-face interactions in large-scale sales.Training & Development: Role of tailored sales training and development programs in equipping the sales team with essential skills.Tools & Technology: Utilization of advanced sales tools like Clary and ZoomInfo for data-driven insights and effective lead generation.Executive Support: Strong leadership support and cohesive executive team collaboration are crucial for achieving growth targets.Hiring Philosophy: Focus on hiring experienced individuals with a strong network and a proven track record in sales.QUOTES"Hope is not a strategy.""My goal is to make the AI tool inaccurate to the good.""If you don't enable your people, you can't hold them accountable to be successful.""We have to suit up, show up, and present our solution.""It's about profitable revenue growth, not just growth."Find out more about Steve Hershkowitz through the link/s below:https://www.linkedin.com/in/steve-hersh/This episode is sponsored by Sandler. Sandler is a world leader in innovative sales, leadership, and management training. For more than 50 years, Sandler has taught its distinctive, non-traditional selling system and highly effective sales training methodology, which has helped salespeople and sales managers take charge of the process.

AI is a game-changing power tool for marketers, as transformative in business today as the web was decades ago. Is your marketing organization ready? Jeff Fleischman, Chief Marketing Officer at Altimetrik, shares how AI is unlocking a new era of strategic marketing leadership and uncovering opportunities no human could see. Drawing on his experience leading major digital transformations, Jeff shares lessons on strategic planning, building marketing credibility, measuring ROI, and fostering team growth.

In this episode of Tech Sales Insights, Randy Seidl is joined by Dave Donatelli, CEO of Riverbed. They discuss go-to-market best practices from a CEO's perspective and delve into Dave's extensive career across various technology companies, including EMC, HP, and Oracle. Sponsored by ZoomInfo, the episode also touches upon sales strategies, leadership, and the importance of building strong relationships and delivering consistent value. Additionally, personal anecdotes and career advice underscore the importance of perseverance, focus, and ethical leadership in the tech sales industry.KEY TAKEAWAYSImportance of Relentless Customer Focus: Dave emphasized the critical need for maintaining strong customer relationships and how showing up consistently can make a significant difference.Value of Simplifying Sales Processes: Having straightforward and achievable comp plans can drive better sales performance.Impact of Organizational Changes: Dave's experience shows the importance of focusing on fewer accounts for deeper engagement and better results. Consistency and pushing through initial resistance are crucial.Leveraging Analytics: The role of sales ops and tools like Clary to provide actionable insights and guide decision-making was stressed.Career Growth Tips: Delivering consistent results in your current role is the gateway to more significant opportunities. Self-assessment and honesty about one's performance are key.Power of Long-term Relationships: Building and maintaining relationships over the years is invaluable both personally and professionally.QUOTES"Do an incredibly good job at the job you have. That gives you the right to the next job.""If you execute well all the time, then you free up all these selling hours because one of the customers is happy with what you've done, which gives you the right to then sell them the next thing.""Focus always wins in the end.""Your best performing reps, the really smart ones, figure it out early and they go do it. And everybody else literally, it takes at least six months, half a year is a long time, sometimes nine months."Find out more about Dave Donatelli through the link/s below:https://www.linkedin.com/in/david-donatelli-29854825b/This episode is sponsored by ZoomInfo, the GTM Platform sponsor of the Sales Community. ZoomInfo is the go-to-market platform that helps businesses find, acquire and grow their customers. Businesses use ZoomInfo data and platform to increase efficiency, align sales and marketing teams, and consolidate technology stacks.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network David Boyd discusses the critical importance of call handling and customer communication, offering valuable insights on setting clear expectations and fostering a supportive training environment. Learn how modern technology can elevate customer service interactions, boost conversion rates, and drive sales growth. Plus, gain practical tips for introducing call analysis to your service advisors for measurable improvements. David Boyd, Inbound INC.  Show Notes Watch Full Video Episode Institute Summit, February 6th-8th, 2025, in Amelia Island, Florida: https://www.wearetheinstitute.com/summit Call Handling Process (00:02:14) Continuous Education vs. Training (00:04:25) Understanding Customer Communication (00:05:38) Conversion Rates and Call Handling (00:07:42) Complacency in Communication (00:09:10) Sentiment Analysis (00:09:37) Predictive Indicators (00:11:16) Coaching Service Advisors (00:12:42) Using Transcripts for Review (00:14:33) Talk Time Metrics (00:15:51) The Importance of Asking for Sales (00:20:08) Encouraging Customer Engagement (00:20:27) Shifting Mindsets to 'Say Yes' (00:21:09) Client Advocate Concept (00:22:25) Utilizing Coaching and Training (00:24:08) Time Efficiency in Call Coaching (00:25:05) First Impressions Matter (00:28:16) Impact of Communication on Sales Growth (00:29:36) Digital Communication Platforms (00:31:02) Business Continuity Planning (00:32:39) Technology's Role in Customer Relationships (00:34:31) Understanding Call Handling Expectations (00:35:42) Emotional Overtones in Feedback (00:36:39) Creating Training Opportunities (00:36:56) Defining Success in Call Handling (00:37:32) ...

In this episode, I sit down with branding legend David Brier for a conversation packed with insights that will transform the way you think about your brand. We dive into the art of differentiation, why it's better to be different than “better,” and how brands can move from just being famous to leaving a lasting legacy. David shares how brands can create transformation, build meaningful customer relationships, and avoid the all-too-common traps that keep businesses stuck in mediocrity. This is your roadmap to breaking free of boredom, standing out, and building a brand that truly matters.Here's what we're going to dive into…How to stand out by focusing on transformation, not just transactions.Why you don't have to settle for “better”—be unapologetically different.Why you could think beyond trends—timeless values create lasting brands.Why retention beats acquisition—focus on serving your existing customers.Ways to ditch industry clichés—stand out by challenging the status quo.Want more of David's branding brilliance? Follow him on Instagram, check out his books Brand Intervention and Rich Brand Poor Brand on Amazon, and explore his work at risingabovethenoise.com. Let's elevate your brand to new heights!–We weren't meant to do this alone… Whether it be business, relationships, or life. This is why this is an invitation for you…to join us inside the Relationships Beat Algorithms Alliance!!!Click here for a summary of the Alliance because if you're coming here into the show notes, there's a good chance you already know! ;)—We've made it easy to see George's top 10 book recommendations! Click here to find George's top 10 recommended books for mindset, customer journey, and relationships. —Questions or comments about the episode? I'd love to hear from you! Send me a DM over on Instagram @itsgeorgebryant or pop on over to our free Facebook community, Relationship Beat Algorithms. —Links not showing? Hop on over to our podcast blog, mindofgeorge.com/podcast for all the links from the show notes.—What do we talk about in this episode?00:13 The Essence of Branding01:01 Meet the Branding Expert01:11 Passion vs. Differentiation01:38 Types of Businesses01:56 The Fluidity of Brands02:17 Defining Sales, Marketing, and Branding02:53 Welcome to the Show03:08 David's Branding Journey03:58 The Importance of Differentiation04:26 Understanding Your Audience11:14 The Art of Differentiation27:45 Rich Brand vs. Poor Brand36:56 Navigating Integration and Building Community37:09 Practitioner, Professional, and Genius Explained38:05 Apple's Genius Approach to Product Design39:28 Creating Value Beyond the Product41:13 The Importance of Rebranding41:37 Apple vs. Android: A Branding Case Study42:39 Evolving with Your Brand43:55 Fluidity in Branding44:37 Building Brands on Timeless Values48:05 The Power of Differentiation51:26 Common Branding Mistakes57:08 The Good Words and Bad Words Exercise