Podcasts about company culture

Your competitors are already using AI. Don't get left behind. Weekly strategies used by PE Backed and Publicly Traded Companies →https://hi.switchy.io/U6H7S--In this episode, Ryan Staley and Brandon Taylor discuss the critical role of company culture in the context of AI-led transformations. They explore how to assess leadership and team dynamics, set expectations for change, and ensure cross-functional alignment. Brandon emphasizes the importance of a world-class culture, the need for personal alignment with company goals, and the use of scorecards to measure performance effectively.Chapters00:00 The Importance of Company Culture in AI Transformation02:51 Assessing Leadership and Team Dynamics05:56 Setting Expectations for Change and Growth09:04 Cross-Functional Alignment for Success11:50 Utilizing Scorecards for Performance Measurement

In this episode of Owned and Operated, we shift focus to a critical yet often overlooked pillar of business success: leadership development and management training. With insights from Amir of Snowball Industries, we dig into how identifying and nurturing potential leaders is foundational to scaling tier two and tier three service businesses.The discussion explores the evolution from technical expertise to soft skills as the driving force behind effective leadership. We unpack the core values that matter most—empathy, urgency, financial intelligence, and humility—and how they shape team culture, performance, and long-term growth. John and Amir also examine structured training programs, peer learning opportunities, and practical management tools that enable owners and operators to build sustainable, high-performance teams.For anyone acquiring or operating in remote and niche sectors like HVAC or turf installation, this conversation delivers actionable insight into creating a leadership framework that fuels operational excellence and employee retention.

On this episode of the Customers First Podcast, I welcome back Angie Robinson, a valued member of our Customers First family and a leadership development facilitator. Angie shares her rich background and journey from a successful corporate HR career to establishing her coaching business focused on empowering leaders through self-awareness and development. With over 25 years of experience in HR across various industries, Angie emphasizes her passion for people development and the importance of honing in on what brings joy and impactful results within organizations. We dive deep into Angie's insights on the pivotal role of self-awareness in effective leadership. As we explore the framework she introduced in previous episodes, we focus on her three keys to leadership magic: Character, Confidence, and Connection. Angie articulates how self-awareness serves as the foundation for these principles, allowing leaders to understand their strengths, weaknesses, and intrinsic impacts on their teams. The conversation shifts to the specifics of each key. First, Angie discusses Character as the core of self-awareness, underscoring the importance of understanding one's values, beliefs, and behaviours. She reflects on how this self-reflection can unveil blind spots and lead to intentional decisions that enhance leadership effectiveness. As we delve into Confidence, Angie challenges the misconception that seeking support for self-doubt equates to weakness. Instead, she advocates for a grounded trust in oneself despite uncertainties. She highlights the inner dialogues that can hinder our confidence, encouraging listeners to recognize and confront these limiting beliefs. Finally, we wrap up with Connection, which Angie emphasizes as a fundamental human need and a critical component of authentic leadership. She explains how meaningful relationships with ourselves and others foster trust and psychological safety in the workplace. By connecting deeply with both ourselves and our teams, we create an environment that promotes collaboration and shared growth. Angie concludes with a strong reminder of the importance of integrating these three keys into everyday leadership practice, suggesting that they're interconnected and reinforce one another. This episode not only expands on how to cultivate impactful leadership but also challenges listeners to reflect on their practices and commit to personal and professional growth. Tune in to gain actionable insights and hear Angie's unique perspective on creating a culture where leadership development thrives.   Angie's Contact Information: LinkedIn: @angiekrobinson Instagram: @angierobinsoncoaching Website: angie-robinson.com   Tacey's Contact Information: Website: taceyatkinson.com All Socials: @TaceyAtkinson   Thank you for tuning in, and I look forward to having more valuable conversations together in the future. Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go, Create the Magic!

On today's episode, Andy answers live call-in questions on how to handle hater comments as an ambitious teenager, how to trust yourself more than other people's opinions, and what steps to take to correct company culture when you have older employees who are set in their ways.

 Coming this Wednesday: Chris Dyer joins the Big Success Podcast to reveal the truth about company culture, trust, and the growing role of AI at work. In this powerful preview, you'll hear why transparency and human connection are more important than ever—and how leaders can adapt in a world shaped by remote teams and emerging tech. Don't miss this conversation with one of today's most trusted voices in workplace culture!About Brad SugarsInternationally known as one of the most influential entrepreneurs, Brad Sugars is a bestselling author, keynote speaker, and the #1 business coach in the world. Over the course of his 30-year career as an entrepreneur, Brad has become the CEO of 9+ companies and is the owner of the multimillion-dollar franchise ActionCOACH®. As a husband and father of five, Brad is equally as passionate about his family as he is about business. That's why, Brad is a strong advocate for building a business that works without you – so you can spend more time doing what really matters to you. Over the years of starting, scaling and selling many businesses, Brad has earned his fair share of scars. Being an entrepreneur is not an easy road. But if you can learn from those who have gone before you, it becomes a lot easier than going at it alone.Please click here to learn more about Brad Sugars: https://bradsugars.com/Learn the Fundamentals of Success for free:The Big Success Starter: https://results.bradsugars.com/thebigsuccess-starter

While most entrepreneurs are stuck in the hustle, David Henzel has built a portfolio of thriving companies that practically run without him, and he credits it all to one unexpected shift: choosing to lead with love, not fear. David has a portfolio of startups, including LTVplus, TaskDrive, Shortlist.io, 50saas, and his passion project, Managing Happiness. He has also had multiple exits, including MaxCDN. In this conversation, he opens up about automating himself out of daily operations, how he helps others define personal vision and values, and why empathy doesn't always come naturally, but can be cultivated. You'll also hear how his rare neurological condition (aphantasia) affects his memory and emotions, and how he's turned that into a leadership advantage. From hiring practices to product development to AI's role in modern teams, David shares a full-stack perspective on building aligned, purpose-driven companies. Tune in now!  — This episode is part of the 8FE (8-figure entrepreneur) series, where we talk to entrepreneurs who have already passed the million-dollar mark.  — Key Takeaways: 00:00 Intro 01:23 David's entrepreneurial journey and philosophy  03:03 Alignment and personal development  06:10 Delegation and trust in business  10:31 Balancing passion and financial success  12:03 Reflecting and adjusting in business  18:40 The role of AI in software development  20:38 Personal challenges and overcoming them  28:53 Maintaining business life on the road  34:34 Love Not Fear 38:44 Hiring and company culture  49:58 Lessons learned from mistakes  52:29 Advice for young entrepreneurs  54:32 Outro — Additional Resources:

This week, we are revisiting a conversation between Lightspeed partner Michael Mignano and Arvind Jain, the founder and CEO of Glean about the evolution of AI-assisted enterprise search.Arvind shares what insights helped to start Glean's journey in 2019, how the company leveraged transformer-based models early on, and how Glean developed the market for this product. They also talk about competition, the technical aspects of integrating Glean across SaaS platforms, and the monumental impact of ChatGPT on the industry. Episode Chapters(00:00) Introduction (01:15) Why Arvind Created Glean to Solve Enterprise Search Problems(03:50) Technical Foundations: Building Glean with Transformers(09:04) Product Market Fit and Early Challenges(12:16) The Impact of ChatGPT and Market Evolution(13:42) Glean's Architecture and Model Integration(17:58) The Future of AI in Enterprises(27:52) Leadership, Competition, and Company Culture(35:48) Reflections and Lessons from Rubrik to Glean(41:15) Lightning Round and Closing RemarksStay in touch:www.lsvp.comX: https://twitter.com/lightspeedvpLinkedIn: https://www.linkedin.com/company/lightspeed-venture-partners/Instagram: https://www.instagram.com/lightspeedventurepartners/Subscribe on your favorite podcast app: generativenow.coEmail: generativenow@lsvp.comThe content here does not constitute tax, legal, business or investment advice or an offer to provide such advice, should not be construed as advocating the purchase or sale of any security or investment or a recommendation of any company, and is not an offer, or solicitation of an offer, for the purchase or sale of any security or investment product. For more details please see lsvp.com/legal.

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In this episode of Medtech Talk, host Geoff Pardo and Eric Wichems, former CEO of Vertos Medical (recently acquired by Stryker), discuss the responsibilities of a CEO, why high accountability and transparency are important aspects of company culture, and how to hire the right person for the position—and how to determine if they can thrive in your company's culture. Wichems shares his background in engineering and how he found his way to Vertos, as well as his thoughts on the Stryker acquisition and the reasons behind it. Medtech Talk Links:  Cambridge Healthtech Institute   Medtech Talk  Gilde Healthcare   Vertos Medical: Vertos Medical Stryker: Stryker Interventional Spine 

It's time for some real talk with Morgan DeBaun. In this episode, Morgan DeBaun answers YOUR questions on everything from startup funding to navigating layoffs. Plus, she shares what's going on behind the scenes with her book launch, pregnancy news, and business shifts.   In this episode: 00:00 Introduction and Updates 00:15 Impact of Executive Orders on Business 00:59 AfroTech Community Growth 02:14 Book Tour and Reader Feedback 05:35 Exciting Personal News 09:47 Fundraising Tips for Startups 14:05 Finding Co-Founders and Team Members 18:24 First Hires and Business Growth 20:47 Work-Life Balance and Company Culture 26:30 Advice for Laid-Off Workers 31:16 Conclusion and Final Thoughts     In the episode, Morgan covers everything from navigating pregnancy and scaling AfroTech to reflections on her book, Rewrite Your Rules. She also answers audience-submitted questions, giving her opinions on VC funding in today's climate, building a team, balancing “soft life” with startup demands, and shifting through motherhood and entrepreneurship.   Whether you're building a business, pivoting careers, or just trying to figure it all out in this wild time, this episode is packed with clarity, honesty, and strategy. Tune in and don't forget to leave a rating and review!   Order Rewrite Your Rules: https://www.amazon.com/Rewrite-Your-Rules-Achieve-Freedom/dp/0593725050 Join the Newsletter for More Exclusive Content: https://worksmartprogram.ac-page.com/thejourneypodcast Make sure you are following Morgan's journey on TikTok: https://www.tiktok.com/@morgandebaun?_ Follow us on Instagram: https://instagram.com/thejourneybymdb Produced by MicMoguls.com

On this episode of the Customers First podcast, I have the pleasure of speaking with David Sauers, co-founder and CEO of Royal Restrooms, a company redefining the portable restroom industry. We delve into David's journey, exploring the pivotal moments that led him to transform what was once considered a functional necessity into an experience that enhances any event. With a focus on creating luxurious, climate-controlled restroom trailers adorned with stylish interiors, David's vision was shaped by a personal moment involving his children that highlighted the pressing need for an elevated restroom experience at events.   David candidly recounts the frustrations with traditional port-a-potties and how those experiences catalyzed innovation. Competitive advantages, such as climate control and aesthetics, swiftly turned Royal Restrooms' offerings from a niche product to an expectation at high-end events and weddings. He demonstrates a profound understanding of the importance of customer experience, emphasizing that the quality of restroom facilities can significantly affect guests' overall enjoyment and willingness to stay longer at events. David points out that their trailers have exceeded customer expectations, leading to lasting loyalty among their clientele.   Throughout the conversation, we explore the challenges of innovating within an industry that has long been dominated by outdated perceptions. David reflects on the monumental effort required to change mindsets and illuminate the potential for an improved event experience through superior restroom facilities. His insights remind us that every detail contributes to an event's ambiance, proving that even something as commonplace as a restroom can be a conversation starter.   We also touch on David's leadership philosophy and entrepreneurial vision, where he advocates for a willingness to embrace change and disruption as integral to business success. He articulates the importance of persistence and belief in one's vision, emphasizing that even no's from investors can lead to transformative pathways if one remains committed. His advice to fellow innovators—keep pushing forward, keep iterating, and always stay connected to your vision—resonates powerfully.   Tune in to discover how Royal Restrooms sets a new standard in customer experience within the event industry, and glean invaluable insights that can help elevate your organization.   David's Contact Information: Website: https://www.royalrestrooms.com LinkedIn: @DavidSauers Instagram: @davidsauersjr   Tacey's Contact Information: Website: taceyatkinson.com All Socials: @TaceyAtkinson    Thank you for tuning in, and I look forward to having more valuable conversations together in the future.   Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go, Create the Magic!

Dr. Beckett and Rich Klein delve into a wide-ranging discussion on type card collecting, early Beckett publications, and the intricacies of sports card cataloging. They recount stories from their careers, including the challenges of identifying type cards, integrating magazine cards into their guides, and reminiscing about their experiences at the National Sports Collectors Convention. The episode also highlights Beckett Media's early marketing strategies and the importance of fostering a team atmosphere through company lunches and offsite events.   00:37 Type Card Collecting Insights 02:24 Magazine Cards and Their Legitimacy 06:25 Beckett Employee Cards and National Shows 10:35 Company Culture and Events 15:54 Reflections on Remote Work and Leadership  

In this episode of Remodelers On The Rise, Kyle hits the floor at JobTread Connect in Dallas, TX for quick, candid conversations with some of the brightest minds in the remodeling industry. Hear fresh takes on marketing, leadership, job costing, team culture, and more — all in a fast-paced, behind-the-scenes format. Featuring voices from industry leaders, you won't want to miss this! ----- Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit RemodelersOnTheRise.com today and take your remodeling business to new heights! ----- Takeaways Understanding your numbers is crucial for success. Hard conversations are necessary for growth. Identify what makes your business unique. Core values can differentiate your business. Pre-construction efforts save time and resources. A strong company culture attracts and retains talent. Content marketing is vital for visibility. Continuous learning is essential for growth. Adapt to industry changes to stay relevant. Invest in your business to achieve long-term success. ----- Chapters 00:00 Understanding the Importance of Numbers 03:43 Creative Marketing Strategies 06:38 Core Values and Company Culture 09:47 The Role of Content in Business 12:55 Continuous Learning and Improvement 15:49 Evolving with Customer Needs

Jeannette examines the essential elements of creating a positive organisational culture, outlining 10 transformative steps to help listeners assess and cultivate the culture they desire. From defining core values and embedding culture into everyday practices to celebrating successes and fostering community, each point emphasises the importance of authenticity, purpose, and open communication Jeannette explains why: Establishing clear core values is essential as they set the foundation for the desired culture within an organisation. Values should reflect what you want to be known for and guide behaviours and decisions. Culture should be integrated into every aspect of the organisation, from recruitment and onboarding to product development and client interactions. Creating an environment where team members feel comfortable expressing themselves and providing feedback is crucial. Openness fosters creativity and ensures that everyone feels heard and valued. Recognising and celebrating both small and large achievements within the team helps to build morale and reinforces a positive culture. Simple acts of gratitude can have a significant impact. Subscribe to Brave Bold Brilliant for weekly wisdom on leadership, legacy, and living boldly. This episode is living proof that no matter where you’re starting from — or what life throws at you — it’s never too late to be brave, bold, and unlock your inner brilliant. Visit https://brave-bold-brilliant.com/ for free tools, guides and resources to help you take action now

In this episode of the SaaS Revolution Show, Alex Theuma sits down with Marcus Ryu - Co-founder of Guidewire and now a Partner at Battery Ventures - for an honest conversation about the highs, lows, and hard lessons of building and backing SaaS companies. Marcus shares how he went from pursuing a career in academia to leading a billion-dollar business, what it felt like to face years of rejection, and why he believes true founders don't chase easy wins — they lean into hard problems. He also talks candidly about the realities of being a CEO, the shift into venture capital, and whether AI is truly as transformative as it's hyped to be.Check out the other ways SaaStock is helping SaaS founders move their business forward: 

What makes a customer feel like they matter? In this powerhouse conversation, bestselling author and world-renowned customer experience consultant Dr. Joseph Michelli joins us to unpack the magic behind some of the most beloved brands in the world — from Ritz Carlton and Starbucks to Zappos, Mercedes-Benz, and more. Whether you're a business owner, team leader, or someone obsessed with elevating your client journey — this episode is your blueprint. This conversation isn't just about customer service — it's about legacy. The kind that turns clients into loyal fans and employees into brand ambassadors. If you've ever wondered what truly sets great businesses apart, you'll want to hit play on this one.  KEY TOPICS The “chocolate on the pillow” effect: How small, thoughtful details create unforgettable experiences Why not every customer is right — and how to know which feedback is worth your energy The art of designing a space and culture that your team and clients love What Chick-fil-A does that AI never could How to use brand rituals to stand out in a saturated market Why the future of business is deeply personal — not just digital  CHAPTERS 00:00 Welcome to the New Studio  02:26 Introducing Dr. Joseph Micelli  03:15 Implementing 'Carry the Bag' Concept  04:11 Signature Moments in Customer Experience  06:22 Balancing Consistency and Innovation  12:27 Understanding Target Customers and Aspirations  22:39 Challenges in Customer Perception  29:37 The Importance of Company Culture  30:26 Employee Feedback and Engagement  30:58 AI in Customer Experience   34:29 Human Touch vs. AI in Customer Service  37:45 Balancing Technology and Human Interaction  40:32 Personalized Customer Service  44:28 Effective Sales Techniques  54:29 Decision Making in Business  55:58 Conclusion and Key Takeaways  MENTIONED IN THIS EPISODE All Business is Personal: https://www.amazon.com/All-Business-Personal-Human-Centered-Technology-Powered/dp/1637746768   CONNECT WITH US www.decidedlypodcast.com  Join us on Instagram: www.instagram.com/decidedlypodcast  Join us on Facebook: https://www.facebook.com/decidedlypodcast  Shawn's Instagram: www.instagram.com/shawn_d_smith  Sanger's Instagram: www.instagram.com/sangersmith   MAKING A FINANCIAL DECISION? At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.  LEARN MORE www.decidedlywealth.com   SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode ata time!  CONNECT WITH DR. JOSEPH MICHELLI Website: https://www.josephmichelli.com/ Podcast: https://www.josephmichelli.com/podcast/ X: https://x.com/josephmichelli Facebook: https://www.facebook.com/TheMichelliExperience LinkedIn: https://www.linkedin.com/in/josephmichelli/  Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. 

Your company's biggest asset isn't your product—it's your people. In this episode of Millions Were Made, Jessica Marx and Chief Integration Strategist, Brooke Dumas, explore one of the most overlooked growth strategies for CEOs: building and motivating a high-performing team.They discuss how to hire the right talent for each phase of business growth, why job descriptions are often the silent business killer, and what truly motivates employees beyond just compensation. From incentive-based leadership to company culture strategy, this episode is packed with actionable insights on how to align your team with your vision, retain your top performers, and avoid costly hiring mistakes.Whether you're a startup founder or scaling toward eight figures and beyond, this conversation is a must-listen for business owners serious about sustainable growth, team accountability, and becoming a CEO who doesn't have to do it all alone.Highlights: (00:58) Why your team is your biggest asset as a CEO (01:57) How to motivate team members who just “check the box” (03:51) The problem with hiring corporate employees for startup roles (06:05) How unclear job descriptions sabotage team performance (09:17) The opportunity small businesses have that corporate can't match (10:50) What actually motivates people (it's not just money!) (12:07) How to tie compensation to personal goals and life milestones (13:34) Creating a culture of balance and preventing burnout (14:54) Why you need to “market” your compensation packages to your team (17:26) The power of a positive, high-performance company culture (19:58) How to run a team audit using the A, B, C method (22:18) Why keeping B and C players is hurting your best people (23:25) Comp strategy: how to invest in the right hires and outpace the competitionResources Mentioned:Episode #34: When To Coach & When To FireLearn more about the Business Performance AuditGrab the Business Planning BundleConnect with Jessica:Instagram: @millionsweremade and @thejessicamarxWebsite: Millions Were MadeApply to work with Jessica: Tailored Premier

Is it possible to build a thriving $40 million agency WITHOUT the soul-crushing burnout and toxic client drama that plagues the industry? How do you scale a service business while fiercely protecting your team's well-being and your own lifestyle?On this episode of The Freedom Framework Show, host Sam Silverman sits down with Matt Linder, Co-Founder of the highly successful D2C growth agency, Strand Marketing. Matt pulls back the curtain on his journey from chasing the traditional CMO dream to intentionally building a "No-Burnout" agency by making a radical, yet highly effective choice: firing bad (even profitable) clients.Discover Matt's playbook for sustainable scale and intentional leadership, including:► The eye-opening moment that led him to ditch the corporate ladder for entrepreneurship.► Why Strand Marketing is proudly bootstrapped and debt-averse, and how it aligns with their lifestyle goals.► The "No-PTSD Agency" philosophy: what it means and the non-negotiables for creating a healthy, high-performing culture (Hint: It involves not working with a**holes!).► Actionable strategies for customer acquisition for enterprise brands *outside* the typical Google & Facebook channels.► The mindset shift required to prioritize long-term sanity and team well-being over short-term toxic profits.► How to reverse-engineer your business to support the life you *actually* want to live.► Matt's advice for anyone looking to transition from a high-pressure corporate role to building their own version of freedom.This conversation is packed with candid insights for agency owners, service-based entrepreneurs, leaders aiming to build better cultures, and anyone who believes that success doesn't have to come at the cost of your sanity. Learn how to build a business that respects your time, your team, and your life.Find Matt Linder's agency at: https://strandmc.com/Learn more about building your own freedom at The Freedom Framework: https://freedomframework.co(Keywords: Agency Growth, No Burnout, Firing Clients, Company Culture, Entrepreneurship, Lifestyle Business, Scaling Business, Service Business, Leadership, W2 Escape, Corporate Escape, Sam Silverman, Matt Linder, Strand Marketing, D2C Marketing, Customer Acquisition, Bootstrapping, Work-Life Balance, Intentional Business, Business Strategy, Marketing Agency)

The workplace has fundamentally transformed, dramatically increasing the emotional demands on leaders at all levels. From managing virtual teams to navigating workforce polarization, today's leaders face unprecedented challenges that require a new set of emotional skills to thrive.Executive coach and leadership strategist Dina Denham-Smith joins Bob Goodwin to discuss her new book, "Emotionally Charged: How to Lead in the New World of Work," revealing how emotions serve as critical data for effective leadership. Drawing from over 25 years of experience coaching senior executives at companies like Adobe, Netflix, and Goldman Sachs, Dina breaks down the misconceptions that prevent leaders from harnessing the power of emotions in the workplace.Dina and Bob explore the powerful "beach ball" analogy that illustrates what happens when emotions are suppressed rather than processed appropriately. Dina explains how leaders navigate the "authenticity paradox" – being genuine enough to build trust while maintaining appropriate professional boundaries. She provides practical steps for developing emotional intelligence, from recognizing physical sensations that signal emotional responses to identifying specific emotions beyond simplistic categories.The conversation tackles the current leadership landscape, including how some high-profile CEOs are taking harder stances toward employees in today's tighter labor market. Dina offers compelling counterarguments, explaining why emotionally intelligent leadership remains crucial for long-term performance and engagement. We also discuss the opportunity AI presents to focus more deeply on the human aspects of leadership that technology cannot replicate.Whether you're struggling with burnout, managing team conflicts, or simply looking to enhance your leadership effectiveness, this episode offers science-backed insights and practical strategies to develop the emotional skills essential for today's complex workplace challenges. Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

About Jamie Henriod:Jamie Henriod is a seasoned people leader and company culture architect with over 20 years of experience shaping high-performing teams at Zappos.com and other innovative startups. A trusted advisor to CEOs and Boards of Directors, Jamie has led people strategy, organizational culture, and employee engagement programs that drive both business success and meaningful workplace connections. With a career rooted in both employee experience and customer service, she understands that a thriving workplace culture directly impacts customer satisfaction. A recognized thought leader and sought-after speaker, Jamie shares actionable insights on leadership, company culture, and the intersection of employee and customer experience. Her real-world advice inspires transformation through resilient teams, meaningful connections, and strong organizational values. In this episode, Dean Newlund and Jamie Henriod discuss:The relationship between internal company culture and external customer experienceLeadership's role in cultivating and modeling organizational valuesRecruitment and performance practices driven by core valuesPersonal connection and empathy in customer serviceThe ongoing evolution and challenges of maintaining a strong company culture Key Takeaways:Implement frontline training for all employees—regardless of seniority—so everyone understands the customer experience firsthand; even executives should spend time in direct customer service roles annually.Develop a structured core values review system that includes self-assessments, peer feedback, and manager evaluations tied to specific, behavior-based questions, then use these results for growth and recognition.Secure and protect cultural autonomy during mergers or acquisitions by clearly defining non-negotiables in the agreement, especially regarding internal processes and employee engagement practices.Reinforce your company values with action by making tough but necessary decisions, such as letting go of employees who consistently don't align—so the organization knows values are more than just words on a wall. "The most powerful recruiting tool Zappos ever had was our culture.” — Jamie Henriod Connect with Jamie Henriod:  Website: https://www.chptr.com/ & https://www.zappos.com/LinkedIn: https://www.linkedin.com/in/jnaughton/   See Dean's TedTalk “Why Business Needs Intuition” here: https://www.youtube.com/watch?v=EEq9IYvgV7I Connect with Dean:YouTube: https://www.youtube.com/channel/UCgqRK8GC8jBIFYPmECUCMkwWebsite: https://www.mfileadership.com/The Mission Statement E-Newsletter: https://www.mfileadership.com/blog/LinkedIn: https://www.linkedin.com/in/deannewlund/X (Twitter): https://twitter.com/deannewlundFacebook: https://www.facebook.com/MissionFacilitators/Email: dean.newlund@mfileadership.comPhone: 1-800-926-7370 Show notes by Podcastologist: Hanz Jimuel AlvarezAudio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.

On this episode of the Customers First Podcast, I engage in a deeply insightful conversation with Jaime Raul Zepeda, a Workplace Culture Architect and Executive Leader. Jaime brings a wealth of experience in enhancing employee engagement and cultivating high-performance environments. We delve into the connection between cultivating a people-first culture and driving business success, exploring how organizations can maximize their potential through strategic people-centric practices.   Jaime shares his journey into this field, sparked by a transformative reading of Dan Pink's "Drive." He emphasizes the importance of making work a fulfilling experience since we spend more time there than anywhere else. We discuss the domino effect of workplace culture on overall happiness and fulfillment, affecting employees and their subsequent interactions in their personal lives. Jaime's passion for fostering environments where people thrive radiates as he outlines his experiences at notable organizations like Great Place to Work and LinkedIn, which ultimately led to his current role in Best Companies Group.   We shift our focus to what a redesigned employee experience could look like. Jaime passionately advocates for a holistic view encompassing the triple bottom line: people, profit, and planet. He challenges leaders to remember that focusing solely on profit can lead to disengagement and high turnover rates. Instead, he asserts the importance of feeding the people within the organization to maintain engagement and commitment. Citing the importance of dignity and fairness, Jaime insists that leaders must prioritize their people's fulfillment to excel in business truly.   Throughout our conversation, we explored the misconception that employee happiness is synonymous with engagement. Jaime argues for a deeper understanding of growth and fulfillment, emphasizing that real challenges, rather than mere perks, lead to meaningful employee commitment. He invites leaders to invest thoughtfully in their people, fostering growth that stimulates pride and mastery rather than temporary satisfaction.   We further examine how organizations can cater to diverse employee motivations by distinguishing between those who seek rapid career advancement and those who prefer steady growth. Jaime explains the importance of personalized development paths tailored to the individual's desires and goals, reinforcing that genuine growth leads to a stronger organizational culture.   Jaime and I tackle the common pitfall of senior leaders focusing too heavily on top performers while neglecting the rest of their teams. He encourages a balanced approach to leadership that equally values all employees, asserting that fostering a culture conducive to everyone's development will fortify the organization against future challenges.   As we conclude, Jaime reminds us of the integral link between employee satisfaction and customer loyalty. He encourages leaders to actively engage with their teams to understand their needs and expectations better. Our discussion leaves listeners with a powerful reminder that adopting a people-first mentality is not just a feel-good approach but a strategic imperative leading to increased organizational success. Jaime's insights are invaluable for any leader looking to create a thriving workplace culture that sparks employee engagement and customer loyalty.   Jaime's Contact Information: LinkedIn: @jaimezepeda Website: https://jaimeraulzepeda.com   Tacey's Contact Information: Website: taceyatkinson.com All Socials: @TaceyAtkinson    Thank you for tuning in, and I look forward to having more valuable conversations together in the future. Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go, Create the Magic!

In this episode, I had the pleasure of sitting down with someone who brings an incredibly refreshing energy to the workplace conversation: Linda Cohen, aka the Kindness Catalyst. Linda's not only a professional speaker and consultant, but she's also the author of The Economy of Kindness, a book that I've personally loved.We dive into Linda's powerful story, how a personal loss sparked her journey to perform 1,000 mitzvahs (yep, good deeds!) and how that led to her mission to prove that kindness in business isn't just a “feel-good” idea, it's a competitive advantage.We talk about:Why kindness isn't soft—it's strategicReal-world stories of how compassion turned around employee engagementWhat “kindness burnout” is and how to avoid itThe difference between recognition and validationSimple ways leaders can weave kindness into everyday operationsIf you're in senior living, healthcare, or honestly any people-focused business, this episode is a must-listen. You'll walk away with actionable ways to foster a more connected, loyal, and productive team.

What makes an HR conference truly exceptional? According to veteran attendee Jackye Clayton, it's the willingness to tackle tough issues while maintaining a human-centered approach - precisely what sets Workhuman Live apart from the crowd.In this conversation with HRchat host Bill Banham, Jackye shares her enthusiasm for the upcoming Workhuman Live 2025 in Colorado. As a frequent attendee who ranks it among her top five HR conferences, Clayton offers unique insights into what makes this event special. Unlike conferences that create an artificial bubble of positivity, WorkHuman has consistently addressed challenging social movements like Me Too and responded to societal traumas such as the George Floyd murder. This authenticity reflects the event's commitment to making workplace practices genuinely human-centric.The 2025 lineup promises exceptional content from thought leaders across critical areas. Adam Grant will explore psychological safety and hidden potential—essential for organizations looking to maximize internal talent development. Kelly Jones and Carrie Driver tackle the timely topic of navigating uncertainty with clarity, while Trevor Noah brings his unique global perspective to a discussion about AI and social responsibility. This blend of practical frameworks, inspiring ideas, and real-world applications creates an unmatched learning opportunity for HR professionals, talent executives, and business leaders who believe in the power of human-centered workplaces.Whether you're focused on talent management, recognition programs, or inclusive leadership, WorkHuman Live offers insights that bridge theory and practice. Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

Yotam Segev is the co-founder and CEO of Cyera, one of the fastest-growing cybersecurity startups in the world. In this episode, he joins Logan to talk about scaling Cyera from 100 to 550 employees in under two years, what it takes to operate at that speed, and why going slow can actually be riskier. They cover lessons from a tough go-to-market year, the emotional conviction behind choosing data security, and how Yotam thinks about platform expansion, hiring, and staying close to customers. It's a candid look at the mindset and mechanics behind building an elite security company at breakneck pace.(00:00) Intro(01:23) Yotam's Journey in Cybersecurity(02:30) Scaling a Company with Core Values(05:02) Founding Cyera: From Military to Startup(07:59) Entering the Venture Ecosystem(18:19) Early Challenges and Lessons Learned(22:36) Achieving Product-Market Fit(33:01) Ambitious Goals and Rapid Growth(37:39) The Future of Cybersecurity(39:07) The Cybersecurity Paradigm Shift(39:47) Entrepreneurship and Innovation in Cybersecurity(40:25) The Cat and Mouse Game of Cybersecurity(42:47) Traits of Effective CISOs(43:55) Expanding the Cybersecurity Platform(52:36) The Role of AI in Cybersecurity(01:03:25) The Impact of the October 2023 Attack on Israel(01:08:27) Leadership and Company Culture at Cyera(01:12:33) Reflections on Success and Future Goals(01:21:37) Fundraising and Partnerships(01:26:07) Hiring and Company GrowthExecutive Producer: Rashad AssirProducer: Leah ClapperMixing and editing: Justin HrabovskyCheck out Unsupervised Learning, Redpoint's AI Podcast: https://www.youtube.com/@UCUl-s_Vp-Kkk_XVyDylNwLA

SummaryIn our latest episode of The Daily Groomer, I chat with Don Greene, co-owner of Rainbow Mobile Grooming. We talk about how they've built a happy, motivated team and why that's been key to their success. Don also shares how they're blending mobile grooming with pet wellness to offer something truly different. Tune in to hear how their values and fresh approach are driving real growth.Timestamps06:39 Mobile Pet Grooming Benefits10:14 Prioritizing Employee Well-being14:10 Maintaining Culture After Onboarding19:10 Employee Benefits and Compensation Boost24:12 Enhancing Pet Health Monitoring28:08 Pricing and Controlling Extra CostsStay connected with our guest speakers! Follow them on their social media Rainbow Grooming Company. For more grooming tips, insights, and stories, check out our website at ⁠⁠⁠⁠The Daily Groomer⁠⁠⁠⁠. Join the pack and be part of ⁠⁠⁠⁠⁠The Daily Groomer Community⁠⁠!

  On this episode of the Customers First Podcast, I had the privilege of speaking with Joshua Hart, an expert in conflict management and communication training. With nearly two decades of experience, Joshua has honed his skills in helping organizations navigate complex interpersonal dynamics. We explored the transformative journey that led him to specialize in conflict resolution, beginning with his early aspirations to become a marriage counsellor influenced by his family's background in ministry. However, he soon discovered that his true calling lay in helping groups and organizations tackle their communication challenges, leading him to pursue advanced education and certification in dispute resolution. Joshua shared some pivotal experiences from his career, including moments that sparked his passion for proactive conflict management. One key anecdote involved witnessing a heated confrontation between senior managers, highlighting the need for a better approach to communication and a framework for addressing conflict within organizations. This experience solidified his transition from radio, where he spent 14 years, to focus on conflict resolution," driving his motivation to develop communication strategies that foster understanding and resolution among divergent viewpoints. We delved into the significant changes that digital communication and social media have introduced to conflict dynamics. Joshua voiced concerns that the reliance on technology can diminish the human connection essential to effective conflict resolution. He emphasized that while digital tools can simplify searching for information, they cannot replicate the emotional intelligence that comes from face-to-face interaction. The conversation highlighted how understanding one's audience and recognizing different communication styles are vital for effective leadership, especially across generational divides in today's workplaces. Throughout our discussion, Joshua provided valuable insights into bridging generational gaps within teams by actively seeking feedback on preferred communication methods. He proposed actionable steps for leaders, including creating an open dialogue where team members can express their needs and frustrations and ensuring that multiple avenues for communication are available. The notion of being a "fire marshal" instead of a "firefighter" resonates throughout his philosophy; effectively preventing conflicts before they escalate is essential to fostering a productive workplace.  As we wrapped up the episode, Joshua shared his belief in authentic connections and is eager to continue helping individuals navigate their challenges. This episode offers a treasure trove of insights for leaders aiming to cultivate more effective collaborative environments, reinforcing that empathy and proactive engagement are crucial for organizational success.   Joshua's Contact Information: Website: joshuahartconsulting.com LinkedIn: @mrjoshuahart   Tacey's Contact Information: Website: taceyatkinson.com All Socials: @TaceyAtkinson  Thank you for tuning in, and I look forward to having more valuable conversations together in the future. Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go, Create the Magic!

In this episode, Aaron Davis shares how he turned a $2.3M wire fraud disaster into a launchpad for innovation, building one of the Southeast's top title operations. He dives into scaling through M&A, leading with culture, and using tech to stay ahead. Plus, hear how disaster relief became his unexpected calling, so tune in!   What you'll learn from this episode Why company culture is the foundation of sustainable growth Best practices for integrating M&A deals and maintaining team morale Real-world applications of AI in post-closing, cybersecurity, and marketing How independent title agents can stay competitive in a consolidating market Tech tools and automation strategies driving future efficiencies   Resources mentioned in this episode Florida Good Samaritan Dubbed 'Tampa Chainsaw Man' Helping Texans in Deep-Freeze Crisis SoftPro Select alanna.ai RealE Pythonic CertifID Grok   About Aaron DavisAaron is the entrepreneur whose vision and leadership propelled a single-office title agency (Hillsborough Title) into a meteoric growth trajectory, which transformed it into AMD Enterprises, one of the most successful settlement services firms in the nation. Aaron is a frequent speaker at title and mortgage industry conferences and seminars. He is also routinely published as a contributing author or expert source in numerous trade publications. He is a graduate of the University of Florida (BS/BA in Finance) and an alumnus of the prestigious Harvard Business School's three-year Owner/President Management leadership program. Aaron is also the proud father of two boys, Aiden and Jackson. In his spare time, he enjoys traveling, volunteering for several charitable organizations, taking downtime at the beach, Florida Gator athletics, and traveling.   Connect with Aaron Website: Florida Agency Network LinkedIn: Aaron Davis   Connect With UsLove what you're hearing? Don't miss an episode! Follow us on our social media channels and stay connected. Explore more on our website: www.alltechnational.com/podcast Stay updated with our newsletter: www.mochoumil.com Follow Mo on LinkedIn: Mo Choumil Stop waiting on underwriter emails or callbacks—TitleGPT.ai gives you instant, reliable answers to your title questions. Whether it's underwriting, compliance, or tricky closings, the information you need is just a click away. No more delays—work smarter, close faster. Try it now at www.TitleGPT.ai. Closing more deals starts with more appointments. At Alltech National Title, our inside sales team works behind the scenes to fill your pipeline, so you can focus on building relationships and closing business. No more cold calling—just real opportunities. Get started at AlltechNationalTitle.com. Extra hands without extra overhead—that's Safi Virtual. Our trained virtual assistants specialize in the title industry, handling admin work, client communication, and data entry so you can stay focused on closing deals. Scale smarter and work faster at SafiVirtual.com.

When I ask clients: What does success look like to you? I get a variety of responses. The two most popular are, 1) I want to move into the luxury market, and 2) I want to scale my business to include a team.We spend a lot of time on the podcast talking about how to move into the luxury market, but not nearly as much time exploring what it looks like to scale your business with the team.This week I bring in Taryn Blake, one of our clients who found wild success in all the places most people tend to struggle.In our conversation we cover:What motivated her to build a team in the first placeHow she kept quality standards at the forefront in her strategyThe roles in the company that she spends most of our time onHer version of a solid company cultureIf you've ever considered growing your team beyond just yourself, this is the perfect episode to see what it's like from somebody else's proven path.

Get the Growth Weekly Newsletter sent straight to your inbox and join 1000's of other high-performers on the road to self-mastery  - https://www.jjlaughlin.com/newsletterCulture can be your greatest asset—or your biggest liability. In this episode, I sit down with Chris Dyer, author of The Power of Company Culture, to unpack what makes or breaks a team's culture.Chris has led award-winning remote teams, scaled companies that landed on the Inc. 5000 list five times, and knows exactly how to build culture that lasts.If you lead people or want to—this is essential listening.What You'll Learn in This Episode:Why most cultures fail—and how to fix yoursThe 7 culture pillars that actually move the needleHow weekly feedback builds trust and performanceThe simplest way to make hybrid work… workWhy mistakes are your secret weapon for innovationIf you've ever wondered why your team isn't engaged—or why great people leave—this episode gives you the practical blueprint to turn it around.This episode was proudly sponsored by NZ Mortgages. You can contact them here - https://www.nzmortgages.co.nzLearn more about Chris here - https://chrisdyer.comCheck out Chris' books here- https://chrisdyer.com/resources/#booksConnect with Chris on LinkedIn here - https://www.linkedin.com/in/chrisdyer7/Connect with Chris on Instagram here - https://www.instagram.com/chrispdyer7/?hl=en-----Website: https://www.jjlaughlin.com YouTube: https://www.youtube.com/channel/UC6GETJbxpgulYcYc6QAKLHA Facebook: https://www.facebook.com/JamesLaughlinOfficial Instagram: https://www.instagram.com/jameslaughlinofficial/ Apple Podcast: https://podcasts.apple.com/nz/podcast/life-on-purpose-with-james-laughlin/id1547874035 Spotify: https://open.spotify.com/show/3WBElxcvhCHtJWBac3nOlF?si=hotcGzHVRACeAx4GvybVOQ LinkedIn: https://www.linkedin.com/in/jameslaughlincoaching/James Laughlin is a High Performance Leadership Coach, Former 7-Time World Champion, Host of the Lead On Purpose Podcast and an Executive Coach to high performers and leaders. James is based in Christchurch, New Zealand.Send me a personal text messageSupport the show

In this episode of Grow a Small Business, host Troy Trewin interviews Hayden Crack, founder of HC Electrical, shares his inspiring business journey. Starting as a one-man operation, he scaled his electrical contracting business from a £300k turnover to over £4M in just six years, growing his team to 13 full-time equivalents. Based in Hobart, Australia, HC Electrical specializes in residential, insurance, and commercial electrical work, as well as air conditioning and solar installations. Hayden emphasizes the value of delegation, cultivating a robust network, and nurturing team culture as key strategies for managing rapid growth. Other Resources: The Ultimate Recruitment Toolkit Online Short Course Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: What do you think is the hardest thing in growing a small business? According to Hayden Crack, the hardest thing in growing a small business is: "Wearing all the hats — knowing when to let go, when to hire, and balancing reactive versus proactive decisions. It's tough to get the timing right, especially when transitioning roles and responsibilities." What's your favorite business book that has helped you the most? Hayden Crack mentioned he's not a massive reader, but he does regularly read the Australian Financial Review and finds value in that. He hasn't read many business books but was recommended The E-Myth during the episode. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? Hayden Crack recommends a few valuable podcasts and learning resources for small business growth. He regularly listens to the Grow A Small Business Podcast for insights from fellow entrepreneurs, and enjoys 15 Minutes with the Boss by the Australian Financial Review for quick, impactful business tips. He also found the Lifestyle Tradie Podcast particularly inspiring, especially a story about a plumbing business that scaled to 17 team members and was eventually sold, highlighting the power of strong systems and minimal owner involvement. What tool or resource would you recommend to grow a small business? Hayden Crack recommends that the most important tool for growing a small business is yourself—specifically, your mindset and willingness to learn. He highlights the value of investing in personal development, building a strong network, and surrounding yourself with experts like a great accountant or digital strategist. For Hayden, continuous learning, listening to podcasts, and having a trusted support network are key resources that drive sustainable growth. As he puts it, “You are the biggest tool—that's why it's your business.” What advice would you give yourself on day one of starting out in business? Hayden Crack's advice to his day-one self would be: “Just keep going.” He emphasizes the power of visualizing where you want to be, setting clear goals, and believing in your own capability. Early in his journey, he didn't think he could achieve what he has today, so he'd remind himself that everything is achievable with determination and the right mindset. Believing in himself sooner would have made a big difference. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.   Quotable quotes from our special Grow A Small Business podcast guest:   You are the biggest tool—that's why it's your business. Invest in yourself and your network – Hayden Crack Delegating isn't just about trust—it's about growth. Let go and empower others to step up – Hayden Crack Success is not one big moment—it's made of small wins, proud teams, and time with the people you love – Hayden Crack    

Russ Mikowski, CEO of SurePeople and longtime revenue leader intech, never planned to become a CEO, until he was recruited to transform a 10-year-old company grappling with technical debt, a scattered ICP, and untapped potential. In this episode of Topline Spotlight, Russ opens up about the tough decisions he's made since taking the helm: rebuilding instead of refactoring, saying "no" to legacy customers, and doubling down on a focused go-to-market strategy for SurePeople's innovative psychometric assessment platform, Prism.You're invited! Join the free Topline Slack channel to connect with 600+ revenue leaders, share insights, and keep the conversation going beyond the podcast!Subscribe to the Topline Newsletter to get the latest industry developments and emerging go-to-market trends delivered to your inbox every Thursday.Tune into The Revenue Leadership Podcast with Kyle Norton every Wednesday. Kyle dives deep into the strategies and tactics that drive success for revenue leaders like Jason Lemkins of SaaStr, Stevie Case of Vanta, and Ron Gabrisko of Databricks.Key Moments:(00:00) Introduction to Topline Spotlight(03:00) Understanding SurePeople and Its Mission(05:51) Russ's Journey to CEO and Company History(08:55) Navigating Technical Debt and Product Development(12:01) Defining Ideal Customer Profile (ICP) and Market Focus(14:50) Company Culture and Communication Strategies(17:53) Inspiration and Leadership Philosophy

Looking to break through to your next revenue milestone or sharpen your firm's competitive edge? This episode is a must-listen for executive search leaders, owners, and directors ready to thrive—not just survive—in 2025.Key takeaways:AI as a Game-Changer: Hear how integrating AI thoughtfully (while keeping humans in the driver's seat) is reshaping the entire talent pipeline—without sacrificing the personal touch that defines executive search.Value Propositions & Client Relationships: Discover why revisiting your firm's unique value, saying “no” to bad business, and delivering genuine consultative partnership is critical to growth and differentiation.Metrics that Matter: Learn how top firms rely on clear ratios and KPIs to predict sustainable growth and quickly course-correct, ensuring consistent, high-quality performance across the board.Resilience & Adaptability: Get insider perspectives on operational pivots, team optimization, and bringing new talent into the business—especially during turbulent markets.Questions to ponder: Can AI ever fully replicate the intuition of a seasoned recruiter? What risks (or rewards) come from walking away from legacy clients or underperforming business models?Tune in for actionable strategies, candid war stories, and fresh perspectives to help your firm stand out—and scale up. Listen now!_________________About the Panelists:Todd Dawson began his professional career in law enforcement for 7 years and then nearly 7 years in insurance investigation prior to becoming a recruiting in 1985. Todd ran a successful insurance desk for 20 years and purchased the MRI franchise in 2002 from the office founder. During Todd's career with MRI, he was recognized as an MRI Regional winner 7 times, MRI National Account Executive of the Decade for the 90's, MRI CSAM of the Year in 1998 and MRI Lifetime Achievement Award in 2017. Todd's office was recognized as a Top 10 Office of the Year at MRI each of the office's last 2 years as an MRI franchise office. Todd is currently the Legal Practice Leader for WBP.Jen Meyer brings over 28 years of expertise in the search and recruitment industry. Before becoming a part of Govig & Associates, she served as the president and co-founder of North Coast ExecuSearch, Inc. for more than 13 years. Throughout her career, she has collaborated with a diverse array of organizations across various industries and scales, with notable focus on VP/C-Suite roles for firms under private equity ownership. Her impact has even propelled certain entities to double in size and achieve a revenue of over $1 billion. Recognized for her unwavering dedication and philanthropic endeavors, Jennifer is particularly esteemed for her role in mentoring top talents, nurturing their growth, and cultivating long-lasting business relationships that yield mutual benefits. Her resolute commitment to her profession and the industry ensures exceptional outcomes for all involved.Brian Kirlik is a forward-thinking talent strategist who believes the entire hiring system is fundamentally broken—on both the candidate and employer sides. Throughout his career, Brian has observed that while candidates lament the lengthy and frustrating application process, companies simultaneously complain of a weak talent pipeline. He sees this disconnect as both sides talking past each other, perpetuating the very problems they hope to solve. Determined to break the cycle, Brian is reshaping the way organizations and individuals approach hiring. He's a strong advocate for the transformative power of AI, believing it holds the key to connecting talent with opportunity on demand and in real time. But for Brian, the real solution lies at the intersection of innovation and empathy: boldly implementing AI while keeping the human element firmly in the driver's seat. He is committed to finding that balance, confident that with the right approach, both companies and candidates will benefit—and the future of work will be brighter for all._________________Tools mentioned in this episode:ChatGPT – Directly mentioned by Jen Meyer as one of the AI tools they use internally.Perplexity – Also specifically mentioned by Jen Meyer as a tool they use for research and summarization.Crelate – Mentioned as the team's ATS (Applicant Tracking System), with specific reference to “Crelate Co-Pilot,” their AI assistant for recruiters.LinkedIn – Referenced multiple times as a social platform for business development, recruiting, posting, and networking.Claude – Briefly mentioned by Kortney Harmon as a favorite AI platform especially for generating content and handling projects._________________Follow Jen on LinkedIn: https://www.linkedin.com/in/jmeyergovig/Follow Brian on LinkedIn: https://www.linkedin.com/in/briankirlik/Follow Todd on LinkedIn: https://www.linkedin.com/in/dawsontodd/Want to learn more about Crelate? Book a demo hereFollow Crelate on LinkedIn: https://www.linkedin.com/company/crelate/Subscribe to our newsletter: https://www.crelate.com/blog/full-desk-experience

In this episode of 10x Your Team, Camden and Otis McGregor are joined by Brett Hoogeveen, co-founder of BetterCulture, to discuss the intricacies of building a thriving company culture. Brett shares his insights from over a decade of experience working with leaders and organizations to create stronger, more energized workplace environments. The conversation covers the importance of aligning leadership with cultural values, the pitfalls of superficial perks, and the keys to fostering genuine engagement and happiness within teams. Whether you're leading a startup or a Fortune 500 company, Brett's practical advice will help you elevate your leadership and transform your company culture.More About Brett:Brett Hoogeveen is a trained engineer, former healthcare executive, startup investor, and the co-founder of BetterCulture: a prominent leadership development and technology firm with clients spanning from entrepreneurial startups to Fortune 500 companies.  In the past 10+ years, Brett has trained thousands of leaders and worked hands-on with hundreds of organizations and executive teams focused on creating stronger businesses through elevated leaders, stronger teams, and more energized workplace cultures.  An international speaker and Certified Speaking Professional (CSP®), Brett focuses on providing practical and actionable advice on leadership, company culture, and the ‘not-so-secret' secrets ofbecoming successful and happy.  Brett lives in Omaha, Nebraska with his wife and three delightfully spunky children. He loves jumping on his trampoline with his kids, is a self-proclaimed personal finance nerd, and believes that he might just be one of the ‘Top 10 Airzooka Marksmen' in the entire world.Chapter Titles and Times:Introduction to Brett Hoogeveen [00:00 - 05:00]Overview of Brett's background and expertiseIntroduction to the episode's themesThe Importance of Company Culture [05:01 - 15:00]Discussion on the impact of culture on business successCommon misconceptions about workplace perksAligning Leadership with Cultural Values [15:01 - 25:00]Strategies for leaders to embody and promote company valuesThe role of leadership in shaping cultureFostering Genuine Engagement [25:01 - 35:00]Tips for creating an energized and motivated workforceAvoiding the pitfalls of superficial engagement tacticsPractical Advice for Leaders [35:01 - 45:00]Brett's actionable tips for improving leadership and cultureInsights from Brett's experiences with diverse organizationsClosing Thoughts and Takeaways [45:01 - End]Final reflections from Brett and the hostsKey takeaways for leaders looking to enhance their company culture#10xYourTeam #CamAndOtis #BrettHoogeveen #BetterCulture #CompanyCultureMatters #LeadershipDevelopment #CultureDrivenSuccess #StrongerTeams #WorkplaceEngagement #AuthenticLeadership #ElevateYourTeam #FromStartupToFortune500 #CultureOverPerks #HappinessAtWork #LeadershipWithPurpose #ActionableLeadership #StrongerBusinesses #LeadershipThatInspires #EnergizedWorkplaces #LeadWithCulture Brett Hoogeveenhttps://www.linkedin.com/in/brett-hoogeveen/https://www.linkedin.com/company/betterculture/https://www.facebook.com/GetBetterCulturehttps://www.instagram.com/betterculture/https://betterculture.com/

Feeling overwhelmed at work? This conversation will open your eyes to a whole new approach to company culture and leadership. Discover how to lead with clarity, fight for better workplace environments, and keep your humanity intact. Join us as we dive deep into the wisdom of Tamesa Rogers, a powerhouse in tech who spent 25 years building global teams and shifting company cultures. You'll be amazed by her insights and empowered to make a difference in your own workplace. Stay tuned for the exclusive deep dive with Tamesa on our Patreon community. This is the conversation you didn't know you needed. In this episode, you will be able to: Cultivate a Positive Company Culture: Discover the secrets to fostering an uplifting and motivating work environment that drives success. Navigate Successful Career Pivots: Uncover the strategies to pivot your career path and achieve fulfillment in your professional life. Lead Global Teams Effectively: Master the art of leading international teams to maximize productivity and collaboration across borders. Foster Inclusive and Innovative Workplaces: Learn how to build a culture of inclusivity and innovation that fuels innovation and growth. Overcome Toxic Workplace Environments: Explore effective ways to address and resolve toxic work environments for a happier and more productive team. My special guest is Tamesa Rogers Tamesa Rogers is an experienced, results-oriented Chief People Officer with 25 years in the tech industry who is known for her deep expertise in organizational problem-solving, leading growth, and culture shift while building global teams. Most recently, Tamesa served as Chief People Officer at NETGEAR where she spent over 20 years with the company. As the company's first in-house Human Resources leader, she built the full HR organization from scratch, scaled the company from $300M to over $1B in revenue, and led numerous cultural and organizational transformations. Before joining NETGEAR, Tamesa served as an HR Manager at TriNet and HR Options. Tamesa is active with How Women Lead, HR Executive Exchange and is a proud member of Delta Sigma Theta Sorority, Inc. She holds an MS in Counseling from California State University, East Bay, and a BA in Communication Studies from the University of California, Santa Barbara. Tamesa is an avid yet mediocre golfer, traveler, and reader of non-fiction and human capital research. The key moments in this episode are: 00:00:02 - Introduction to the podcast 00:03:37 - Tamesa's Journey in HR 00:10:25 - HR's Role in Supporting Employees 00:13:43 - Aligning HR Strategies with Business Goals 00:14:45 - Evolving Tech and Pushback 00:15:53 - Business Strategy and Work Environment 00:18:53 - Psychological Safety and Workplace Productivity 00:21:14 - Building Inclusive Teams 00:26:07 - Leading Across Cultures 00:28:59 - The Importance of Company Culture 00:30:01 - Aligning Culture with Business Goals 00:32:14 - Clarity and Change in the Workplace 00:33:33 - Leading with Courage and Values 00:37:17 - Bringing Humanity into Leadership Share this episode with five friends who need to hear it, and then send it to your manager to have a conversation about it. Send this episode to your friend who's quietly quitting and to that person you know could really change a room if they just believe they're enough and their voice mattered. Subscribe to the podcast, leave a review, and share this episode with someone you think might need to hear it. Start with a free trial to join us at patreon.com/AWorldofDifference to check out exclusive episodes with our guests. Head to www.betterhelp.com/difference to get 10% off your first month of online therapy with BetterHelp. Know who you are and what your values are. If you are not comfortable doing that, it may be challenging for you to effectively do your job as a chief people officer. - Tamesa Rogers Learn more about your ad choices. Visit megaphone.fm/adchoices

On this episode of the Customers First Podcast, we delve into leadership with Jim Carlough, an accomplished business strategist and author of "The Six Pillars of Effective Leadership: A Roadmap to Success." Drawing upon over thirty years of professional experience, Mr. Carlough asserts that effective leaders are cultivated through deliberate practice and mentorship. He recounts his early leadership journey, which commenced with his election to public office following his collegiate education, emphasizing how a pivotal question from a city manager regarding integrity profoundly influenced his ethical framework for leadership.  Mr. Carlough underscores the critical role of mentorship, observing emerging leaders thrive with appropriate guidance, whereas those lacking such support will likely encounter challenges. In his book, he delineates the "Six Pillars of Effective Leadership," with integrity as the fundamental element. He further elaborates on the importance of compassion and empathy, highlighting leaders' need to support their team members actively. Additional traits such as focus, stability, and humour are also discussed, illustrating how these characteristics enhance team dynamics.  The episode culminates with reflections on assessing leadership effectiveness through indicators such as low employee turnover rates and high levels of commitment. Mr. Carlough advocates for ongoing engagement and mentorship, encouraging current and prospective leaders to invest in their personal development and that of their teams, thereby fostering an environment conducive to growth and success within their organizations.   Jim's Contact Information: Website: jimcarlough.com LinkedIn: @jimcarloughms Instagram: @jimcarloughmotivation Book Link: The Six Pillars of Effective Leadership   Tacey's Contact Information: Website: taceyatkinson.com All Socials: @TaceyAtkinson   Thank you for tuning in, and I look forward to having more valuable conversations together in the future. Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go, Create the Magic!

What if your instinct to control change is exactly what's breaking trust with your team? In this episode, we uncover the two most common failure patterns in change management: smuggling and muscling. These covert and coercive tactics might deliver short-term results—but at the cost of long-term commitment, culture, and credibility. If you're ready to stop managing change at your team and start leading it with them, this episode is for you.

Welcome back to another episode of the Elite Expert Insider podcast! Today, we're diving into the dynamic world of business leadership with Rich Tyson, founder of CEO Builders. With over 35 years of experience, Rich has transformed from globe-trotting executive to empowering local business leaders in Utah. His journey spans from his early days at Harvard Business School, through transformative roles at companies like Sherwin Williams and Avery Label, to his unique approach to CEO coaching. Rich's philosophy centers on asking the right questions and aligning personal and business purposes for true fulfillment. Learn More: https://ceobuilder.com

"You must be ready to burn yourself in your own flame. How can you rise anew if you have not first become ashes?" - Friedrich NietzscheIf you have been listening to this show for any length of time, you know we have a pretty sharp focus on company culture.  We've covered the subject up one side and down the other with guests, musings from our host, and even quotes relative to the subject.  One thing we have not done regularly is give specific ways to build a strong and cohesive culture in your company.  Today, that is all going to change as our very own Jay Doran discusses several ways to do just that.  We hope you enjoy this episode of The Culture Matters Podcast.

In this episode of the BulkLoads Podcast, guest Austin Hammen of AH Trucking shares the inspiring growth story from a small family operation to a 35-truck fleet. Austin discusses transitioning through dump, livestock, and hopper hauling, the value of in-house maintenance, and lessons in leadership after his father's passing—while offering honest insights on building culture, cost-saving strategies, and future expansion plans. Watch this episode on YouTube & Subscribe! https://youtu.be/T1uMLzYvSP Free Video Shoot From BulkLoads? https://links.bulkloads.com/widget/form/bfbbWKvA8xQZJKKYfc2Z   How can we pray for you? Email us: prayer@bulkloads.com Check out our companies!  BulkLoads - https://www.bulkloads.com/sign_up/create_account/?utm_source=youtube&utm_medium=audio&utm_campaign=podcast Insurance - https://www.bulkinsurancegroup.com/ Factoring - https://www.smartfreightfunding.com/  Transportation Management (TMS) - https://www.bulktms.com/ Permitting- https://www.bulkloads.com/tools/permitting/ Timestamp: 00:00 Family Business: From Dump to Cow Trucks 05:10 Balancing College and Truck Work 06:51 "Bulk TMS: Streamlining Freight Management" 12:53 "Heirloom Truck's Legacy" 13:32 Drone Surprise Snapshot 16:48 Delegating Tasks to Build Relationships 21:39 "Father's Health Challenges Remembered" 23:18 "Transition to Leadership and Mentorship" 27:31 Melvin Bowman's Impact on Truck Management 29:48 DIY Maintenance Saves Costs 34:09 Motor Restoration Project Update 38:37 No-Violation Inspection Reward Program 41:35 On-Site Fuel Tank Savings 45:26 Transition to Cummins Fleet 47:49 DPF Cleaning Takes Three Days 49:45 "Declining Requests Due to Liability" 54:08 "Managing Team Dynamics" 58:06 Future Family Business Hopes 59:03 Appreciation for Jared's Visit

Master the secrets of scaling your business through powerful culture transformation from Jim Tracy, who built multiple successful companies from scratch. Discover practical strategies to navigate generational differences, embrace productive risk-taking, and develop the character-driven leadership that takes organizations from startup to success.===============================================

In a world where teams are more distributed than ever, creating a strong company culture isn't just possible—it's essential. Beth Lachance shares how to build and sustain a thriving culture across remote teams by hiring for fit, training for skill, and leading with intention. From cultivating loyalty to fostering meaningful team connections, Beth offers real-world […] The post Building a Thriving Company Culture in the Remote Era, With Beth Lachance first appeared on Business Creators Radio Show with Adam Hommey.

Adam Frederico grew up in Utah, surrounded by entrepreneurial family members, including his father, Russell Frederico, the founder of what is now Frederico Outdoor Living. A BYU graduate from the Marriott School, Adam spent 8 years in Chicago working in corporate America, startups, and consulting. He later pursued an MBA from The University of Chicago Booth School of Business. It was during this experience that Adam decided to buy the family business and grow within the green industry. Adam aims to expand upon the 40-year legacy his father started. The company has been named to Lawn and Landscape Magazine's “Best Places to Work” list multiple times, had projects featured in the Utah Valley Parade of Homes, and has won four “Best Landscaping Awards.”SHOW SUMMARY In this episode of the Disruptive Successor Podcast, host Jonathan Goldhill talks with Adam Frederico, a next-generation leader who took over his family's landscape business, Frederico Outdoor Living. Adam shares his journey from corporate America to entrepreneurship, his experience implementing the Entrepreneurial Operating System (EOS), and the challenges and successes in transitioning and growing the family business. With insights on leadership, culture, and maintaining family harmony, this episode provides valuable lessons for anyone involved in a family business or considering a significant business transformation.KEY TAKEAWAYSTransitioning from Corporate to Family Business: Adam shares his personal journey from working in corporate America to taking over his family's landscape business, Frederico Outdoor Living.Implementing EOS for Growth: Adam discusses how he successfully implemented the Entrepreneurial Operating System (EOS) to streamline operations, align his team, and drive business growth.Leadership and Family Harmony: Key insights into the challenges of leading a family business, maintaining family harmony, and creating a balanced leadership culture that fosters success.Overcoming Challenges in Business Succession: Adam highlights the unique obstacles of transitioning leadership in a family business, and how he navigated those challenges to ensure continuity and growth.Lessons for Next-Gen Leaders: Valuable advice for the next generation of leaders in family businesses, emphasizing the importance of leadership, culture, and strategic vision.Creating a Strong Company Culture: Adam explains how fostering a positive company culture has been instrumental in driving both employee satisfaction and business success.Advice for Family Business Owners: Practical lessons on how to sustain and grow a family business while preserving the legacy of previous generations.QUOTES"Entrepreneurship for me was taking something that was existing and making it better.""What differentiates a company is the process... It's how we deliver that client experience.""People don't care how much you know until they know how much you care.""It's not just about catching a vision and talking about growth, it needs to be a co-created vision.""When those [one-on-ones] are consistent and really thoughtful, we are doing very well because the team feels aligned.""The green industry is a bit slow to adopt newer management practices... but it's important to connect with employees on a personal level."Connect and learn more about Adam Frederico and his company:Adam's LinkedIn:https://www.linkedin.com/in/adamfrederico/Adam's Company: Frederico Outdoor Living: https://www.linkedin.com/company/frederico-outdoor-living/If you enjoyed today's episode, please subscribe, review, and share with a friend who would benefit from the message. If you're interested in picking up a copy of Jonathan Goldhill's book, Disruptive Successor, go to the website at www.DisruptiveSuccessor.com

Today, Todd sits with workplace culture expert Chris Dyer to break down what it takes to become a top-tier employer. Chris shares practical strategies for transforming company culture—from asking the right questions in employee interviews to running meetings that actually get results. They dive into the habits and systems that drive high-performing teams, boost retention, and create workplaces people are excited to be part of. Pillars of Wealth Creation 1. Focus on self-manifesting 2. Focus on what is working 3. Structure around partnerships or networks Recommended Book 1. How to Win Friends and Influence People By Dale Carnegie 2. The Art of Gathering By Priya Parker 3. The Power of Company Culture By Chris Dyer Chris Dyer is a global thought leader on company culture, leadership, and remote work. A former CEO of a top-ranked workplace and five-time Inc. 5000 company, Chris now helps organizations improve performance through culture. He's the best-selling author of The Power of Company Culture and Remote Work, and was named the #1 Leadership Speaker on Culture by Inc. Magazine. Through his 7 Pillar Strategy, Chris guides teams to boost communication, productivity, and results. You can connect with Chris by visiting https://chrisdyer.com/ Welcome to Pillars of Wealth Creation, where we talk about building financial freedom with a special focus on business and Real Estate. Follow along as Todd Dexheimer interviews top entrepreneurs, investors, advisers, and coaches. YouTube: www.youtube.com/c/PillarsOfWealthCreation Interested in coaching? Schedule a call with Todd at www.coachwithdex.com Listen to the audio version on your favorite podcast host: SoundCloud: https://soundcloud.com/user-650270376 Apple Podcasts: https://podcasts.apple.com/.../pillars-of.../id1296372835... Google Podcasts: https://podcasts.google.com/.../aHR0cHM6Ly9mZWVkcy5zb3VuZ... iHeart Radio: https://www.iheart.com/.../pillars-of-wealth-creation.../ CastBox: https://castbox.fm/.../Pillars-Of-Wealth-Creation... Spotify: https://open.spotify.com/show/0FmGSJe9fzSOhQiFROc2O0 Pandora: https://pandora.app.link/YUP21NxF3kb Amazon/Audible: https://music.amazon.com/.../f6cf3e11-3ffa-450b-ac8c...

Forget what you've been told about what's driving division, disengagement, and dysfunction. It's not woke and DEI. It's not remote work. It's not Gen Z or political affiliations. According to Dr. Zach Mercurio, it's something far more primal: the deep, unmet need to matter. In this gut-punch of an episode, Zach and host Ira S Wolfe rip into why belonging programs fall flat, expose the myth about soft skills, and reveal why making someone feel seen isn't a nice-to-have—it's survival. You'll never look at leadership, work, or human connection the same way again. Perks don't create a vibrant culture. They're distractions from the fact no one feels like they belong. Ping-pong tables and catered lunches won't fix your toxic culture. Start with making people feel like they matter.  If you give a damn about your people—this is required listening. Order the book: The Power of Mattering (https://www.zachmercurio.com/the-power-of-mattering/) Download "Mattering" resources: https://www.zachmercurio.com/mattering/ Connect with Zach: https://www.linkedin.com/in/zachmercurio/

On this episode, we chat with Mark Shaw, a customer experience expert with a rich background in enhancing interactions across sectors like theme parks and hotels. Mark's journey from hospitality enthusiast to customer experience leader reveals his passion for creating joyful moments.  He distinguishes between customer service and customer experience, emphasizing the latter as a holistic approach encompassing every brand interaction. Mark believes fostering brand loyalty hinges on understanding the physical environment, emotional engagement, and meaningful interactions.  Leadership plays a pivotal role in shaping customer experience, and Mark shares how top executives must champion customer-centric strategies. He provides examples of how consistent messaging can unify teams and enhance employee morale through authentic recognition.  Mark stresses the importance of hiring the right talent and maintaining team standards. He offers a six-pillar framework for success, highlighting the need for clear purpose and inspired leadership. He draws on his experience transforming a struggling theme park into a top-rated destination.  To wrap up, Mark discusses his upcoming book, "The Real CEO," which aims to redefine leadership as a role focused on customer experience. Tune in for valuable insights on elevating customer interactions and driving business success!   Mark's Contact Information: Website: It's a Shaw Thing LinkedIn: @MarkShaw   Tacey's Contact Information: Website: taceyatkinson.com Socials: @TaceyAtkinson   Thank you for tuning in, and I look forward to having more valuable conversations together in the future. Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go, Create the Magic!  

How This Studio Owner 3X'd Revenue and Built a Team That Scales Hosted by Mike Arce, CEO of Loud Rumor In this episode, Mike Arce sits down with Caitlin Bovée, a studio owner in Ontario who scaled her business from $40K/month to over $160K/month—and opened a new location along the way. They break down the mindset shifts, operational systems, and leadership habits that transformed her business, without relying on gimmicks or shortcuts. You'll learn: – What Caitlin changed in her sales process to go from “no system” to 80–90% conversion – How her team uses monthly optimization meetings to evolve with consumer behavior – Why having a lead gen specialist (and no referral system) still works when the product is dialed in – How focusing on leadership development—not just strategy—was the biggest unlock Whether you're stuck at $50K/month or building toward your first $1M year, this episode will challenge how you think about growth—and help you focus on what actually drives results.

Pat Wadors, CHRO at Intuitive, joined us on The Modern People Leader. We talked about how to find and amplify the golden nuggets of your culture, the three layers of a great employee experience, why you need to “touch the elephant”, and what kids' stories can teach us about leadership.---- 

On today's episode, Andy answers your live call-in questions on how to plan for future success as a young and ambitious entrepreneur, how to know when it's the right time to take a risk, and how to control the culture of your company when you lose a key employee.

On today's episode, Andy answers your live call-in questions on how to achieve your ambitious goals when you're just starting out as a 20 year old, how to take out time for yourself without feeling guilty about it, and how to create great culture in your company when you are a young team leader with older employees working under you.