Podcasts about company culture

This isn't a story about shortcuts. Brian's big break didn't come from an investor pitch; it was earned through years of hard work in a coffee shop. When his boss and future partner faced a crisis, Brian's loyalty and commitment proved more valuable than any business plan. He was offered a co-founder position not because of what he had or because of his entrepreneurship experience, but because of who he is - someone with high integrity and capable of bringing out the best in others when it matters most.That same principle is now the backbone of his restaurant, Bird Bird Biscuits, and its incredible company culture. In this episode, Ryan Atkinson and Brian dive deep into what it takes to build a team that genuinely cares. Brian shares his business leadership philosophy of "tending the garden"—nurturing his people while actively pruning bad habits—and gives a masterclass on creating a positive work environment that reduces turnover and drives success. Tune in for an honest conversation about servant leadership and how to build a business where your team is proud to show up.Takeaways:- Enter markets that are not saturated. Finding an underserved niche, like biscuit sandwiches in a taco-dominated city, provides a significant competitive advantage.- Live or die by focus and simplicity." Instead of offering a wide range of products, concentrate on perfecting one thing to build a strong reputation.- The most powerful marketing is a product and experience so good that customers become your biggest advocates through word-of-mouth.- Company culture starts at the top. Leaders must personally live the values they preach, as their actions set the true standard for the entire team.- View your culture as a garden that needs constant attention. You must actively nurture the good elements and "prune" the negative influences to keep it healthy.- Establish core values that are action-oriented (e.g., "Blow people's minds") rather than passive, single words, as this makes them more practical to implement daily.- The first and most important step in becoming a better leader is to work on yourself. Tend to your own "garden" of personal faults and opportunities for growth.- Trust is forged in adversity. Proving your loyalty and reliability during a crisis can build the foundation for a strong and lasting business partnership.- Don't rely on your own opinions. Create a system to test everything—from products to processes—and let customer feedback and data guide your decisions.- Be prepared to pivot. The forced change to a service-window model during COVID unexpectedly maximized their kitchen's potential and boosted revenue.- Integrity can be more valuable than capital. You can earn opportunities, like a business partnership with no buy-in, through demonstrated hard work and character.- Approach leadership with the philosophy that "we're all just walking each other home." Seeing your team and customers as fellow travelers on a shared journey fosters empathy and unity.Tags:  Business Growth, Entrepreneurship, Business Leadership, Company Culture, Data Driven Resources:Start Your Business Today: https://links.upflip.com/46F5nxJ Connect with Brian: https://www.instagram.com/birdbirdbiscuit/?hl=en

In this episode, Kristen Knapp interviews David Marasow, co-founder of Upscale Construction, a Connecticut-based firm specializing in adaptive reuse and large-scale commercial development. David shares his unconventional journey from property management in New York to managing 4,500 units in Connecticut, eventually transitioning into construction to pursue his passion for technical challenges. David breaks down the company's impressive efficiency—like completing a 12,000 sq ft office build in just 60 days—and the role of streamlined communication via WhatsApp. He emphasizes company culture rooted in autonomy, trust, and fast decision-making. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

This week on the Oakley Podcast, host Jeremy Kellett chats with Myers Buck & Jack Pinkerton, some of our dispatchers at Oakley Trucking. Myers and Jack share their journeys from shop work to dispatching, discussing the day-to-day challenges of managing drivers and loads, as well as the importance of communication, flexibility, and teamwork in the trucking industry. Listeners will gain insights into the human side of dispatching, the value of building strong relationships with drivers, and the critical role dispatchers play in ensuring both company and driver success. Key takeaways include the need for adaptability, clear communication, and understanding the unique challenges faced by both dispatchers and drivers. Don't miss this inside look at how dispatchers keep trucks on the road. Key topics in today's conversation include:Meet Myers and Jack: Backgrounds and How They Joined Oakley (1:03)First Impressions and Shop Experience (2:55)Transition to Dispatch: Learning the Ropes (7:26)Challenges of Dispatching and Building Relationships (9:23)A Day in the Life of a Dispatcher (12:15)Ensuring Drivers' Earnings and Settlement Checks (14:21)Regulatory Compliance and Administrative Duties (17:02)Building Personal Relationships with Drivers (21:04)Orientation and Understanding Driver Rules (24:22)Load Planning and Communication with Drivers (26:15)Customer Interaction and Cold Calling for Freight (29:17)Advice for Drivers: Flexibility and Communication (33:15)Company Culture and Camaraderie (34:53)Final Thoughts and Takeaways (36:41)Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website: podcast.bruceoakley.com.

On this episode, I had the pleasure of speaking with Alison Dixon, the Chief Customer Experience Officer at Portnox, a leader in zero-trust network access control. Alison's unique insights stem from her diverse background, which encompasses various roles in HR, sales enablement, and IT. As we dove into the conversation, Alison shared her journey of building a customer experience organization from the ground up at Portnox, emphasizing the importance of prioritizing customer relationships in a rapidly growing tech environment. Alison recounted her initial days at Portnox, which began as a small startup of about 20 employees. Soon after her arrival, she recognized the pressing need for deeper insights into customer accounts and interactions as the company scaled. Her prior experience as a fundraiser and in HR equipped her with a holistic approach to understanding customer psychology and needs. Through meticulous customer journey mapping, she established strategies that centred on enhancing the overall experience, detailing how each stage of customer interaction contributes to long-term loyalty and satisfaction. We delved into the often transactional mindset prevalent in many organizations, particularly those that prioritize immediate revenue over long-term relationships. Alison argued firmly for a shift towards valuing customer experiences, stating that a lack of focus on building connections could lead to lost opportunities, even for small clients who may evolve into significant partners over time. Her philosophy is clear: if companies establish authentic human connections with their customers, they stand to gain far more than transactional profits. Throughout our discussion, we touched on the high-stakes nature of cybersecurity and how this uniquely shapes customer experience. Alison highlighted the critical importance of maintaining accessibility and support for clients, given the potential risks associated with cybersecurity breaches. She emphasized that customers need confidence in their service providers and need to establish trust through transparent communication, even when addressing negative scenarios. As our conversation progressed, we explored the role of customer experience in product development and overall business strategy. Alison passionately conveyed that understanding customer feedback not only helps retain clients but also informs the direction of product innovation. This perspective has led her team to integrate CX insights into their roadmap, aligning organizational goals with customer expectations. Towards the latter part of the episode, we took a thought-provoking turn into the realm of artificial intelligence in customer experience. Alison expressed cautious optimism about AI's potential but was wary of its increasing deployment without a foundational human element. She underscored the value of genuine interactions and deep understanding through personal connections — a sentiment she has repeatedly validated through firsthand experiences with Portnox customers. In closing, Alison shared her belief that creating exceptional customer experiences is not the sole responsibility of one department but rather a collective effort throughout the entire organization. By fostering a culture that prioritizes customer care and connection, even the smallest companies can achieve remarkable growth. Overall, this episode offered valuable insights into the evolving landscape of customer experience within the cybersecurity industry, highlighting strategies that can lead to sustained success.   Alison's Contact Information: Website: https://www.portnox.com LinkedIn: @alison-dixon-msod   Tacey's Contact Information: Website: taceyatkinson.com All Socials: @TaceyAtkinson   Thank you for tuning in, and I look forward to having more valuable conversations together in the future. Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go, Create the Magic!

Episode six of the HR Focus podcast features insights from Anna Oliver, HR director (UK) for biopharmaceutical company AbbVie, who shares what she's learned from the organisation's cultural transformation journey.AbbVie has spent 11 of its 12-year existence on Great Place to Work UK's Best Workplaces™ List, so Oliver is well-placed to deliver top tips and best practice: from how to cultivate a robust workplace culture, to ensuring that your HR team keeps its fingers on the pulse.It all starts with culture, Oliver highlights, outlining how AbbVie supports and empowers its managers and staff. In this exclusive episode of HR Focus, Oliver explains:The importance of having key cultural pillars,How employee-led resource groups can bolster a positive culture,Why talent strategy is key, and more.Listen to the full podcast episode, wherever you source your podcasts.Many thanks to our sponsor Great Place To Work UK for this episode.

In this episode of the Startup Therapy Podcast, Ryan and Will discuss the challenges and dynamics of blending friendship and professionalism in startups. They delve into the potential pitfalls of treating your startup team like a family, the consequences on both founders and employees, and the importance of setting clear boundaries. They highlight shared experiences from their early careers and emphasize the need for empathy, respect, and a professional approach to lead effectively without compromising authority.Resources:Startup Therapy Podcast https://www.startups.com/community/startup-therapyWebsitehttps://www.startups.com/beginLinkedIn https://www.linkedin.com/company/startups-co/Join our Network of Top Founders Wil Schroterhttps://www.linkedin.com/in/wilschroter/Ryan Rutanhttps://www.linkedin.com/in/ryan-rutan/What to listen for:00:08 The Illusion of Startup as a Family00:55 Early Career and Peer Dynamics01:50 The Reality of Founder-Employee Relationships03:46 The Pitfalls of Treating Employees as Family05:54 Transparency in Startups: A Double-Edged Sword07:13 Shared Risk and Misinterpreted Bonds09:32 The Inevitable Strain on Relationships12:17 The Limits of Friendship in Startups16:18 The Evolution of Team Dynamics18:12 A Throwback to Early Company Culture18:31 The Impact of a New Hire19:19 Cultural Misalignment and Realization20:15 Adjusting Company Culture21:43 Balancing Professionalism and Empathy22:50 The Importance of Boundaries24:18 The Dangers of Forced Inclusivity28:24 Personal Experiences with Cultural Fit32:20 The Family vs. Professional Sports Team Metaphor36:42 Final Thoughts on Company Culture

We'd love to hear from you. What are your thoughts and questions?In this episode, Dr. Allen Lomax and Angelo Christian discuss the transformative power of understanding the psychology behind real estate financing. Angelo shares his personal journey from hardship to success, emphasizing the importance of building relationships in lending and the critical indicators for passive investing. They also explore current economic challenges, the significance of empowering clients, and the vision for a partner-owned company culture that fosters ownership and commitment among team members. The conversation concludes with insights on core values that drive enduring success in business.Main Points: Understanding a lender's mindset can transform investment evaluations.Finance is not just a transaction; it's about relationships.Building long-term client relationships can lead to significant business.Location and cap rates are critical for passive investors.Refinancing can be more beneficial than selling properties.Economic predictions are uncertain, but optimism is key.Empowering clients goes beyond financial transactions.Creating a partner-owned culture fosters commitment and loyalty.Extreme ownership is essential for team success.Core values guide the culture and operations of a successful business.Connect with Angelo Christian:angelo@chihomeloans.comloans@officialangelochristian.comwww.officialangelochristian.com/https://www.linkedin.com/in/angelochristian/https://www.facebook.com/OfficialAngeloChristian

JP Dinnell congratulates  @JockoPodcastOfficial  on episode 500 and tells the stories from his point of view. Plus in a Q&A he breaks down how to create a culture of Extreme Ownership. Get your free training from First In Nutrition: https://www.firstinnutrition.com/jppod More from JP Dinnell: https://www.jpdinnell.com/ Join the conversation on instagram JP Dinnell: http://instagram.com/jpdinnell/ Lucas Pinckard: https://www.instagram.com/lucaspinckard Bruiser Arms: https://www.instagram.com/bruiserarms Echelon Front: https://echelonfront.com/ Little Cattle Co: http://littlecattle.co On The Path Printing: https://www.instagram.com/onthepathprinting JP Dinnell is a former U.S. Navy SEAL and now a Leadership Instructor, Speaker and Strategic Advisor with Echelon Front, where he serves as Director of Experiential Leadership Training Programs. J.P. is also a pro team athlete and spokesperson for Origin Maine and Jocko Fuel, an American clothing and supplement company. J.P. has a signature Energy Drink flavor “Sour Apple Sniper” with Jocko Fuel. Jeremiah spent nearly a decade in the SEAL Teams with three combat deployments. Sent to the violent terrorist stronghold of Ar Ramadi, Iraq in 2006 with SEAL Team Three's Task Unit Bruiser, J.P. served as point man, machine gunner, and lead sniper for Delta Platoon opposite the American Sniper, Chris Kyle, who was in Charlie Platoon. For his leadership and courage under fire, JP was awarded a Silver Star, 2 Bronze Stars with Valor and the Army Commendation Medal with Valor helping Task Unit Bruiser to become the most highly decorated special operations unit of the Iraq War. He worked closely with SEAL Officers Jocko Willink, his Task Unit Commander, and Leif Babin, and was the driving force on many of the daring combat operations Jocko and Leif wrote about in Extreme Ownership. Upon his return, J.P. again worked directly for Jocko as a training instructor at Naval Special Warfare Group One Training Detachment, where he orchestrated realistic and challenging training scenarios for Special Operations Urban Combat training and Close Quarters Combat training to better prepare SEAL units for the real-world battlefield. He also served as a Combatives Instructor, Marksmanship Instructor and earned his Master Trainer Specialist qualification while helping Jocko rebuild and enhance these training programs into the highly effective platforms they are today. J.P. brings exceptional experience and frontline leadership perspective from the winning mindset and culture of Task Unit Bruiser.

Welcome to episode 289 of Grow Your Law Firm, hosted by Ken Hardison. In this episode, Ken is joined by Jason Melton, President of Regents Remote Services. Jason brings over two decades of experience in personal injury and wrongful death litigation as Co-Founder of Whittel & Melton, LLC, where his client-first approach has helped secure millions in recoveries. His passion for justice is matched by his strategic mindset—developing customized solutions for clients during their most vulnerable moments. As President and Co-Founder of Regents Remote Services, Jason is leading the charge in solving the legal industry's staffing challenges by helping firms build nearshoring teams in Mexico. From legal and operations support to marketing expertise, Regents provides highly qualified professionals who drive law firm growth. Jason is also an active member of professional organizations like the Florida Justice Association and a devoted family man. What you'll learn about in this episode:   1. Importance of Over-Communication:    - Clarity and connection are vital for remote workers    - Humanizing employees fosters trust and engagement 2. Structured Onboarding Process:    - Clear expectations from the start are crucial    - Training and support ensure understanding of roles 3. Virtual Engagement:    - Virtual gatherings foster belonging and accountability    - Prioritizing quality over cost boosts growth 4. Importance of Company Culture:    - Inclusive environments enhance productivity    - Personal connections foster team cohesion 5. Supervision Strategies:    - Regular check-ins and feedback sessions are essential    - Balancing autonomy and support is key to success Resources:  Website: www.regentsrs.com LinkedIn: linkedin.com/in/jason-melton Facebook: facebook.com/share/1E8auwEzjd/?mibextid=wwXIfr Twitter (X): x.com/jasonmeltonesq Additional Resources:    https://www.pilmma.org/aiworkshop https://www.pilmma.org/the-mastermind-effect https://www.pilmma.org/resources https://www.pilmma.org/mastermind

Is Uber's gamble on RoboTaxis a brilliant move, or the end of its asset-light magic? And what's really going on inside OpenAI as it races to dominate AI?Many founders assume hypergrowth companies are perfectly coordinated machines, but the reality is far messier. From billion-dollar GPU costs to chaotic product launches, there's a lot for entrepreneurs to learn from how these giants operate.Chris Saad and Yaniv Bernstein break down Uber's 20,000-car RoboTaxi deal with Lucid and Nuro, and delve into what it means for the future of ride-hailing. They also discuss OpenAI's new ChatGPT Agent, the company's internal culture, and why GPU costs might be the most important factor shaping the AI race.In this episode:Understand why Uber is moving away from its asset-light model to own RoboTaxisDiscover how Uber plans to compete with Waymo, Tesla, and other autonomous vehicle playersLearn the economics of hybrid fleets—and why surge pricing is still criticalUnpack OpenAI's confusing product lineup and what it reveals about their cultureEvaluate why GPU costs dominate OpenAI's strategic decisionsExplore the risks of AI agents acting autonomously—and why reliability is still a huge issueTake away lessons founders can apply when scaling teams and managing chaotic hypergrowthThe Pact Honor the Startup Podcast Pact! If you have listened to TSP and gotten value from it, please:Follow, rate, and review us in your listening appSubscribe to the TSP Mailing List to gain access to exclusive newsletter-only content and early access to information on upcoming episodes: https://thestartuppodcast.beehiiv.com/subscribe Secure your official TSP merchandise at https://shop.tsp.show/  Follow us here on YouTube for full-video episodes: https://www.youtube.com/channel/UCNjm1MTdjysRRV07fSf0yGg Give us a public shout-out on LinkedIn or anywhere you have a social media followingKey linksGet your question in for our next Q&A episode: https://forms.gle/NZzgNWVLiFmwvFA2A The Startup Podcast website: https://www.tsp.show/episodes/Learn more about Chris and YanivWork 1:1 with Chris: http://chrissaad.com/advisory/  Follow Chris on Linkedin: https://www.linkedin.com/in/chrissaad/  Follow Yaniv on Linkedin: https://www.linkedin.com/in/ybernstein/Producer: Justin McArthur https://www.linkedin.com/in/justin-mcarthurIntro Voice: Jeremiah Owyang https://web-strategist.com/

Ever considered a career in scaffolding? Most haven't, but Paul Napper is on a mission to change that perception. As the Head of Training and Education at NASC (National Access and Scaffolding Confederation), Paul joins Bill Banham on the HRchat Show to reveal how this overlooked industry offers diverse career pathways and impressive earning potential."There are people I know earning £100,000 a year," Paul explains, highlighting how advanced scaffolders, especially those working in specialized sectors like offshore platforms, can achieve significant financial success. But perhaps more surprising is the range of career options beyond the physical construction work. The industry needs designers, contract managers, health and safety specialists, trainers, and entrepreneurs – creating opportunities for individuals with varied skills and interests.The timing couldn't be better for exploring this field. With approximately 1,800 weekly vacancies in scaffolding across the UK, there's a genuine skills gap that needs filling. The NASC is actively working to bridge this gap through innovative approaches, including their "talent pack" with VR headsets that allow potential recruits to virtually experience scaffolding work, a talent portal connecting job seekers with employers, and partnerships with educational institutions to develop clear career pathways from entry-level positions through to university qualifications.What sets scaffolding apart is its global relevance. The UK leads worldwide in scaffolding standards through technical guidance documents like TG20 and TG30. Countries including Australia, Malaysia, Jersey, and even the United States are now looking to adopt these standards, creating international opportunities for UK-trained scaffolding professionals. As major projects like the new Universal Studios theme park in the UK and worldwide construction continue to drive demand, scaffolding represents not just a job, but a career with genuine security and advancement potential.Whether you're a school leaver, considering a career change, or simply curious about unexpected professional paths, Paul's insights reveal an industry that offers far more than meets the eye. Connect with him on LinkedIn or visit nasc.org.uk to explore how you might build a future in this dynamic field.Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

“The most important thing is making sure that you are not maliciously or negatively excluding things, people, elements, etc., because that's where you miss opportunities to make something wonderful and great.” – Delphia Howze Today's featured author is an award-winning leader, Inclusion Strategist, and CEO of D. Howze Solutions, LLC, Delphia Howze. Delphia and I had a fun on a bun chat about her first book, “Including You!: Leading Inclusion From Where You Are”, practical strategies for fostering inclusion, the nuances of DEI, and more!Key Things You'll Learn:How Delphia gained a passion for creating inclusive environmentsWhat inspired her to write her 1st bookWhat she learned about herself through the book writing processWhat setback helped Delphia create more successWhat people get wrong about DEIDelphia's Site: https://www.dhowzesolutions.com/Delphia's Book: https://a.co/d/insxThsThe opening track is titled, “North Wind and the Sun” by Trevin P. To listen to and download the full track, click the following link. https://compilationsforhumanity.bandcamp.com/track/north-wind-and-the-sunPlease support today's podcast to keep this content coming! CashApp: $DomBrightmonDonate on PayPal: @DBrightmonBuy Me a Coffee: https://www.buymeacoffee.com/dombrightmonGet Going North T-Shirts, Stickers, and More: https://www.teepublic.com/stores/dom-brightmonThe Going North Advancement Compass: https://a.co/d/bA9awotYou May Also Like…Ep. 420 – “The UPside of Failure” with Tiana Sanchez (@likearealboss): https://www.goingnorthpodcast.com/ep-420-the-upside-of-failure-with-tiana-sanchez-likearealboss/Ep. 713 – “Down Set Lead!” with Rod Bourn: https://www.goingnorthpodcast.com/ep-713-down-set-lead-with-rod-bourn/226 – “A Company Culture that Transforms” with Diana George (@ByGeorgeHR): https://www.goingnorthpodcast.com/226-a-company-culture-that-transforms-with-diana-george-bygeorgehr/Ep. 905 – Leadership Lessons From A Resourceful Human Results Professional with Brenda Neckvatal (@brendaleads): https://www.goingnorthpodcast.com/ep-905-leadership-lessons-from-a-resourceful-human-results-professional-with-brenda-neckvatal-b/Ep. 405 – “Leadership Lessons From The Pub” with Dr. Irvine Nugent (@irvinenugent): https://www.goingnorthpodcast.com/ep-405-leadership-lessons-from-the-pub-with-dr-irvine-nugent-irvinenugent/Ep. 571 – “A Powerful Culture Starts with You” with Dr. Shahrzad Nooravi (@shahrzadnooravi): https://www.goingnorthpodcast.com/ep-571-a-powerful-culture-starts-with-you-with-dr-shahrzad-nooravi-shahrzadnooravi/Ep. 562 – “You, Me, We” with Morag Barrett (@SkyeMorag): https://www.goingnorthpodcast.com/ep-562-you-me-we-with-morag-barrett-skyemorag/Ep. 502 – “A Leadership Development Strategy To Bond And Unite” With Amy P. Kelly (@AmyPKelly): https://www.goingnorthpodcast.com/ep-502-a-leadership-development-strategy-to-bond-and-unite-with-amy-p-kelly-amypkelly/Ep. 901 – How to Have Difficult Conversations in a Divided World with Justin Jones-Fosu (@iworkmeaningful): https://www.goingnorthpodcast.com/ep-901-how-to-have-difficult-conversations-in-a-divided-world-with-justin-jones-fosu-iworkmeani/Ep. 487 – “Black Indian” with Shonda Buchanan (@shondabuchanan): https://www.goingnorthpodcast.com/ep-487-black-indian-with-shonda-buchanan-shondabuchanan/Ep. 316 – “Ubuntu Leadership” with Dr. LaMarr Darnell Shields (@LaMarrDShields): https://www.goingnorthpodcast.com/ep-316-ubuntu-leadership-with-dr-lamarr-darnell-shields-lamarrdshields/Ep. 430 – “Being Brown in a Black and White World” with Annemarie Shrouder (@ashrouder): https://www.goingnorthpodcast.com/ep-430-being-brown-in-a-black-and-white-world-with-annemarie-shrouder-ashrouder/

In this episode of Workplace Stories, we sit down with Zane Zumbahlen, Chief People Officer at Wedgwood Veterinary Pharmacy, to explore how vulnerability in leadership can catalyze organizational change.With a 30-year career spanning IBM, CTCA, and global roles in Sweden and Japan, Zane shares candid stories that reveal the power of low-ego, high-confidence leadership. From active listening sessions that rebuilt trust among skeptical managers to structural programs that flipped the risk equation for women leaders, Zane's journey is a masterclass in how HR leaders can move from intention to impactful systems.His approach blends authenticity, experimentation, and a relentless drive to make things better, one conversation at a time.You will want to hear this episode if you are interested in...(00:00) Intro(04:21) How vulnerability accelerates trust and change.(12:45) The real-life risks of emotional leadership.(18:50) Driving systemic transformation from the HR seat.(22:33) A roadmap for active listening that leads to measurable action.(35:10) Building female leadership pipelines in risk-averse cultures.(47:52) Examples of HR-led innovation across global contexts.(56:15) Rethinking how credibility and compassion coexist in leadership.Resources & People Mentioned:Wedgwood Veterinary PharmacyAdam Grant on Personal Branding and TrustConnect with Zane Zumbahlen:LinkedIn: Zane ZumbahlenConnect With Red Thread ResearchWebsite: Red Thread ResearchOn LinkedInOn FacebookOn TwitterSubscribe to WORKPLACE STORIES

The days of mandatory office attendance are (mostly) behind us, but how do you maintain a vibrant workplace culture when your team is scattered across 15+ countries? In this conversation, Dessalen Wood, Chief People Officer at Syntax, reveals the company's innovative approach to workplace flexibility that's become their competitive advantage.Drawing from 25 years of experience across retail, entertainment, and technology sectors, Dessalen shares how Syntax transformed workplace flexibility from a pandemic necessity into a permanent, branded employee experience called "Global Flex." Unlike companies that offered remote work only to later withdraw it, Syntax made a public commitment they couldn't rescind, complete with company-wide town halls, dedicated branding, and clear guidelines addressing when, where, and in which country employees can work.The results speak volumes—Syntax recently earned Great Place to Work certification across all eligible countries with over 80% employee participation. Rather than mandating office attendance, they create meaningful in-person experiences that naturally draw employees in, resulting in growing participation rates year over year. As Wood explains, "The biggest buzzkill for an employee experience is the word 'mandatory'... The word trust and having experts and mandatory cannot be in the same sentence."Dessalen also unpacks the challenges of developing leaders in a global organization, emphasizing that leading across cultures requires far more adaptability than simply managing remote teams. At Syntax, over 50% of leaders manage team members in different countries, necessitating a leadership approach that respects cultural differences while maintaining core company values.Whether you're an HR professional seeking fresh approaches to remote work policies or a leader navigating global team dynamics, this conversation offers practical insights for creating authentic workplace cultures where flexibility enhances rather than diminishes employee engagement. Connect with Dessalen Wood on LinkedIn to continue the conversation about evolving workplace strategies for today's distributed workforce.Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

Bizzie Gold is the CEO and Founder of Break Method, a first-of-its-kind behavioral diagnostics system that uses data analytics to predict and reprogram patterns of thought and behavior with 98.3% accuracy. An industry disruptor to the core, Bizzie is revolutionizing the way mental health, addiction recovery, and human performance are approached. She has founded and scaled eight global brands, and Break Method with its brain pattern mapping technology that avoids confirmation bias in therapy, challenges the outdated financial and therapeutic models that keep clients trapped in endless cycles of dependency. She is also the author of the new book, “Your Brain is a Filthy Liar”.

On this episode of the Customers First Podcast, I have an insightful conversation with Ken Cox, President of River City Internet Group and the mind behind InLink.com—a platform dedicated to providing small businesses and solopreneurs with the essential tools needed for success. Ken passionately shares his journey from a challenging childhood to becoming a key player in the tech industry, illuminating how his early experiences shaped his approach to empowering entrepreneurs.    Ken discusses the disparities he observed in the business landscape, particularly regarding the resources available to larger corporations compared to small businesses. He emphasizes the importance of creating a level playing field through technology, allowing smaller entities to compete effectively. His mission with InLink.com is to simplify operations for small businesses by offering an all-in-one suite that includes a fully integrated CRM, office tools similar to Google Drive, and unparalleled support. We explore how these resources not only improve productivity but also enhance customer experiences by streamlining communication and marketing efforts.   Throughout our discussion, Ken highlights the transformative impact of artificial intelligence in the business realm. By implementing AI-driven solutions, Ken aims to alleviate common pain points faced by small business owners, ultimately allowing them to focus on what they do best—serving their customers.   We dive deeper into the functionalities that differentiate InLink.com from other software on the market, such as its commitment to user data privacy, integrated marketing capabilities, and ease of use for entrepreneurs who may be apprehensive about navigating digital tools.   As our conversation unfolds, Ken predicts a future where small businesses leverage both Web 2.0 and 3.0 technologies to expand their presence beyond local markets. He envisions a time when Main Street businesses can create a national brand identity through innovative products and online courses, ultimately doubling or even tripling their revenue streams. For those eager to implement cutting-edge solutions and build winning strategies for their businesses, this episode is a must-listen.   Kens' Contact Information: Website: https://kencox.com LinkedIn: @kencox YouTube: @ClicksBricksPodcast   Tacey's Contact Information: Website: taceyatkinson.com All Socials: @TaceyAtkinson   Thank you for tuning in, and I look forward to having more valuable conversations together in the future.   Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go, Create the Magic!

Why do some people grow while others stay stuck, despite having the same background, training, and opportunities? In this episode, Junior and Dr. Timothy R. Clark explore the critical but often overlooked factor: coachability. They break it down into two essential components: willingness and self-awareness, and explain how leaders can identify, develop, and leverage coachability to accelerate performance. Whether you're leading a team or developing your own skills, this conversation will challenge the way you think about growth, feedback, and potential.

In this episode of "The People Not Titles Podcast," host Steve Kaempf interviews Tracy Cagala, Director of Sales at Land Trust Title Services. Tracy shares her journey from a temp at Stewart Title to a sales leader, highlighting the importance of adaptability, interpersonal skills, and customer service in the evolving real estate industry. She discusses building trust, leveraging social media, and her vision for growth at Land Trust. Tracy also reveals her personal routines, love for pickleball, Costco, and Taylor Swift, offering listeners a glimpse into her professional philosophy and vibrant personality.Introduction and Guest Welcome (00:00:00) Tracy's Entry into Title Insurance (00:00:45) Early Career and Office Culture (00:02:22) Transition from Front Office to Closer (00:04:59) Skills for Success: PR, Psychology, and Observation (00:06:09) Teamwork and Mentorship in the Office (00:07:17) Listening Skills as an Extrovert (00:09:02) Challenges of Being a Closer (00:09:54) Surviving the Big Short and Industry Changes (00:12:42) Motivation to Move into Sales (00:13:29)Leveraging Experience for Sales Success (00:14:53) Adapting Sales Strategies Over Time (00:20:07) Building a Personal Brand (00:23:40) Decision to Join Land Trust Title Services (00:26:02) Company Culture and Feedback (00:28:07) Vision for Growth at Land Trust (00:31:07) Personal Routines and Staying Informed (00:32:48) Recreational Interests and Hobbies (00:35:27)Closing Remarks and Sign-Off (00:37:24) Full episodes available at www.peoplenottitles.comPeople, Not Titles podcast is hosted by Steve Kaempf and is dedicated to lifting up professionals in the real estate and business community. Our inspiration is to highlight success principles of our colleagues.Our Success Series covers principles of success to help your thrive!www.peoplenottitles.comIG - https://www.instagram.com/peoplenotti...FB - https://www.facebook.com/peoplenottitlesTwitter - https://twitter.com/sjkaempfSpotify - https://open.spotify.com/show/1uu5kTv...

Dave and Alicia Store, co-founders of DSNM, join the Evolve to Succeed podcast to trace their 25-year journey from a one-man, paper-based chart-correction service to an award-winning super-yacht-navigation technology company with 27 employees and 620 vessels under subscription. Dave candidly recounts the scrappy early years - dot-matrix printers, Pritt Stick, and fax machines - while Alicia explains how joining the firm (initially to cover maternity leave) professionalised its finances, people processes and long-term vision.   The couple unpack the pivotal moments that reshaped the business: realising captains would pay for a fully managed service; raising prices to signal quality; surviving the 2008 crash, COVID-19 and the Russia-Ukraine shock; and, most dramatically, self-funding and launching their proprietary software, Compass. Their complementary personalities - Dave the risk-taking visionary, Alicia the detail-driven operator - emerge as the engine behind DSNM's culture of obsessive customer service and constant product iteration.   They also share the realities of running a high-pressure, family-run company in a glamorous, yet unforgiving industry. Topics range from work-life integration with their young son Louis, to tight recruitment standards, to the pride (and responsibility) of winning two Queen's Awards and employing a close-knit team.   This episode of the Evolve to Succeed Podcast covers…   Find a pain-killer, not a vitamin. Early success came from doing the tedious chart-correction work crews hated. Price can signal value. Raising rates—rather than undercutting incumbents—attracted more super-yacht clients. Service DNA first, tech layer next. DSNM's core white-glove support never changed; software (Compass) scaled it. Complementary co-founders matter. Visionary risk (Dave) + operational diligence (Alicia) created balanced growth. Crisis = clarity. COVID and the Ukraine conflict forced the team to reassess purpose, costs and future bets. Culture of “no passengers.” Every hire must be a self-starting problem-solver; weak links show instantly in a small team. Bootstrapping builds resilience. Funding software internally preserved speed and ownership—crucial in a niche market. Work-life “blend” beats balance. Shared purpose, clear role boundaries, and intentional family time keep burnout at bay.   Chapters   00:00 Introduction to DSNM and Its Founders 06:50 The Evolution of Services and Software Development 12:04 Navigating Business Challenges and Financial Lessons 20:39 Balancing Growth with Company Culture 30:04 The Impact of COVID-19 on Business Strategy 38:18 Reflections on Success and Personal Growth 42:50 Family Dynamics and Work-Life Balance 48:53 Quickfire Questions and Final Thoughts  

COMPANY CULTURE: AI FIRST VS HUMAN CENTRED?   We know the right answer is 'both' but really - when push comes to shove - what is the driving principle in how you build your business? Two emerging philosophies are driving the decision making in companies - lets use Brainfood Live to figure out which one is going to be the right one when it comes your business   - What is AI First? - What is Human Centred? - What are the main points of both / either? - In what points do they overlap, and which points are they fundamentally in tension? - What can we learn from the companies that use these philosophies? - What difference does it make to TA decision making when operating under one of these principles? - AI First companies have been innovative but have also rolled back from experiments - what does this tell us? - How do we assess for technology when operating under either of these principles? - Can Human Centred by characterised by 'human-in-the-loop' / humans-always-in-the-loop decision making? - Which principle ultimately is best suited for which sector?   All this and more with Jessie Schofer,Founder (Stakkd), Anna Ott, VP of People (HV Capital), Carrie Brophy, Senior Director Talent Acquisition (Marriot International) & Sammi Abdoh, People Technology Manager (ARM)     We are on Friday 18th July, 2pm BST - follow the channel here (recommended) and save your spot for this demo by clicking on the green button.     Ep319 is sponsored by our friends Teamtailor   Great teams start with great hiring — and that's exactly what Teamtailor is built for.   Loved by companies like Happy Socks, OneFlow, Oatly, and Five Guys, Teamtailor is the all-in-one recruitment platform trusted by over 10,000 businesses and 150,000 recruiters worldwide.   It combines a powerful ATS with fully customizable, AI-powered tools to elevate your employer brand and deliver a standout candidate experience.   From career sites to collaboration workflows, Teamtailor helps talent teams move faster, work smarter, and create hiring journeys that people actually enjoy — candidates and hiring managers alike.   See how top teams are hiring better with Teamtailor: Experience the magic today!

Kelcey Lehrich is the Co-Founder and CEO of 365 Holdings, based in Akron, Ohio. 365 Holdings acquires and operates consumer products companies, with a focus on eCommerce and a goal of long-term ownership.In our conversation, Kelcey shares his path to entrepreneurship and his evolution from making his first acquisition to becoming a seasoned operator. He weaves in lessons from challenging ventures, unconventional acquisitions, and the earned wisdom of building durable businesses in the competitive world of e-commerce.We unpack how Kelcey thinks about demand creation versus demand capture, what it takes to build a resilient holding company, the tradeoffs between a centralized shared-services model and a decentralized structure, and how to create the best long-term home for brands. He also shares wisdom on what makes a company worth buying in the first place, lessons learned from organizing the HoldCo Conference — the un-conference of Micro Private Equity — here in Cleveland, and much more.Kelcey offers valuable insight for anyone exploring entrepreneurship through acquisition — or simply curious about how to thoughtfully scale something of quality over time. Please enjoy!00:00:00 - The Entrepreneurial Spirit Unlocked  00:05:32 - Navigating Early Entrepreneurial Ventures  00:08:28 - The Birth of 365 Holdings  00:11:18 - E-Commerce Evolution and Insights  00:14:36 - Acquisition Strategies and Lessons Learned  00:17:37 - Understanding Distressed M&A  00:20:13 - The Rise of Entrepreneurship Through Acquisition  00:35:33 - Evolving Business Strategies  00:38:30 - Defining Success in Business  00:39:46 - Core Values and Company Culture  00:40:58 - Raising the Quality Bar  00:42:59 - The HoldCo Conference  00:45:20 - The Mindset of a HoldCo Entrepreneur  00:47:01 - Incentives and Profit Sharing  00:49:30 - Inspirations and Aspirations  00:50:16 - The Future of E-Commerce  00:52:12 - Opportunistic Acquisitions  00:53:19 - Building in Northeast Ohio  00:55:00 - Hidden Gem-----LINKS:https://365-holdings.com/https://www.linkedin.com/in/kelceylehrich/-----SPONSOR:Roundstone InsuranceRoundstone Insurance is proud to sponsor Lay of The Land. Founder and CEO, Michael Schroeder, has committed full-year support for the podcast, recognizing its alignment with the company's passion for entrepreneurship, innovation, and community leadership.Headquartered in Rocky River, Ohio, Roundstone was founded in 2005 with a vision to deliver better healthcare outcomes at a more affordable cost. To bring that vision to life, the company pioneered the group medical captive model — a self-funded health insurance solution that provides small and mid-sized businesses with greater control and significant savings.Over the past two decades, Roundstone has grown rapidly, creating nearly 200 jobs in Northeast Ohio. The company works closely with employers and benefits advisors to navigate the complexities of commercial health insurance and build custom plans that prioritize employee well-being over shareholder returns. By focusing on aligned incentives and better health outcomes, Roundstone is helping businesses save thousands in Per Employee Per Year healthcare costs.Roundstone Insurance — Built for entrepreneurs. Backed by innovation. Committed to Cleveland.-----Stay up to date by signing up for Lay of The Land's weekly newsletter — sign up here.Past guests include Justin Bibb (Mayor of Cleveland), Pat Conway (Great Lakes Brewing), Steve Potash (OverDrive), Umberto P. Fedeli (The Fedeli Group), Lila Mills (Signal Cleveland), Stewart Kohl (The Riverside Company), Mitch Kroll (Findaway — Acquired by Spotify), and over 200 other Cleveland Entrepreneurs.Connect with Jeffrey Stern on LinkedIn — https://www.linkedin.com/in/jeffreypstern/Follow Lay of The Land on X @podlayofthelandhttps://www.jeffreys.page/

Your brain is your business's most valuable asset—so why aren't you training it?In this episode, I talk with Paola Telfer, founder of Sens.ai, about how she turned a personal brain injury into a mission to help entrepreneurs perform better mentally. We dig into the science of neurofeedback, how to stay sharp under pressure, and why brain optimization isn't a luxury—it's a necessity for high-stakes leadership.

In this episode of Machine Shop Mastery, I sat down with Barry Walter Jr., and I have to say—this one lit me up. Barry's a machine shop leader who brings heart, humility, and a whole lot of wisdom to the mic. From rebuilding a multi-generational business to designing a culture where “shit flows uphill” (his words!), Barry has transformed a plumbing parts OEM into an 8-figure, high-mix/low-volume powerhouse with 37 team members, 15 CNC lathes, and a customer service model that makes his buyers the heroes. What struck me most is how intentional Barry is—not just with his machines or his marketing, but with how he leads. From rigorous multi-stage hiring to monthly team celebrations to offering PTO in exchange for nonprofit volunteering, Barry's built a workplace that lives out its core values every single day. Family first. Serve others. Made in America matters. And yes—work should be fulfilling. We also dive into the financial roadblocks that nearly brought the company to its knees and how Barry led the turnaround through culture, cost discipline, and strategic pricing. You'll also hear how he's passing the torch to the next generation—with three of his kids now working in the business—and why he replaced third-party sales reps with his own son, who now makes 60+ customer visits per week across the western U.S. This episode is packed with lessons on leadership, lean operations, OEM manufacturing, and building a resilient business that people actually want to work for. I think you're going to love this conversation as much as I did.  You will want to hear this episode if you are interested in... (0:10) Grow your top and bottom-line with CLA (1:20) Barry's podcast obsession and love for the machining community (3:20) The origin story: From Navy machinist to garage startup (7:00?) Surviving multiple failed business partnerships before the family took over (9:34) Barry's journey from psych hospital worker to screw machine operator (10:51) Growing to 15 CNC lathes and 37 team members—still hiring (14:00) Taking over the business from his father in 2015 (18:33) Creating a workplace culture of trust, transparency, and ownership (21:00) What makes the culture at Barry E Walter Sr Co different (24:19) The financial reckoning: Working with EBITDA Growth Systems to level up operations (29:28) Building a national B2B customer base and using tech like HubSpot + MapMyCustomer (34:17) Stay tuned for Top Shops 2025 registration (35:28) Competitive edge: responsiveness, service, and American-made value (39:10) Impact of cultural change on employee retention and buy-in (41:09) Their 3-4 step hiring process, including “spousal interviews” and cultural fit (45:51) Final core value: Work should be fulfilling (48:09) In-house machinist training: from programming to tool grinding (55:22) Acquiring businesses to build their portfolio (1:00:18) The power of storytelling, shared values, and servant leadership (1:04:16) Recruit the right leaders for your shop with Hire MFG Leaders Resources & People Mentioned Top Shops 2025 The 3-Gun Show EntreLeadership Total Money Makeover EBITDA Growth Systems HubSpot MapMyCustomers ProKeep app Start with Why Connect with Barry Walter Jr.  Barry E. Walter Sr. Company Connect on LinkedIn Connect With Machine Shop Mastery The website LinkedIn YouTube Instagram Subscribe to Machine Shop Mastery on Apple, Spotify Audio Production and Show Notes by - PODCAST FAST TRACK

Three-time Olympic gold medalist Carrie Bates isn't just celebrating over a decade of sobriety—she's revolutionizing how workplaces approach addiction recovery. As Director of Strategic Growth and Advocacy at Caron Treatment Centers, Carrie brings a powerful dual perspective to the conversation on substance dependence in professional environments.Over 26 million Americans report struggling with addiction, with countless others suffering silently. Furthermore, 80% of people who abuse substances are employed. Yet stigma and fear of career consequences keep many from seeking help through their HR departments or employee assistance programs. This silence allows addiction to progress unchecked, affecting productivity, attendance, and overall culture.Caron Treatment Centers stands out in the recovery landscape through its focus on brain health and neuro-restorative care. Using advanced technology like PET scans, they examine blood flow and neural activity, often discovering that patients have been misdiagnosed with conditions like ADHD or bipolar disorder. This neurological approach treats addiction as a medical condition rather than a moral failing—a crucial distinction for workplace policies.In this discussion with Bill Banham, Carrie shares candidly about losing her career in sports marketing because of a lack of supportive recovery protocols. "There was no culture, no environment to which this was an acceptable conversation to have," she explains. This experience fuels her advocacy for HR policies that treat addiction with the same compassion as other medical conditions, including graduated return-to-work plans and appropriate accommodations.Corporate culture often unwittingly excludes those in recovery through alcohol-centered events like "Thirsty Thursdays" and "Wine Wednesdays." Carrie doesn't suggest eliminating these traditions but recommends including appealing non-alcoholic options so everyone feels "a part of, rather than apart from" these important social experiences. For executives and high-profile individuals, Caron's Ocean Drive program offers specialized treatment that balances recovery needs with limited work responsibilities, addressing a major barrier to seeking help.Ready to transform your workplace? Visit caron.org.com to learn more or connect with Carrie Bates on LinkedIn. Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

On this episode of the Customers First Podcast, I engage in an insightful conversation with Alexis Boyett, a dynamic entrepreneur whose career encompasses modelling, acting, and immersive experience design. As the founder of Company with Character and The Bippity Platform, Alexis embodies a vision rooted in connection, creativity, and empowerment, guiding individuals to forge deeper connections with themselves and one another. Our dialogue traverses her unique journey, starting from her early days in Los Angeles, where she sought validation through modelling and acting after overcoming past bullying experiences.    Alexis shares the transformative moment she realized the importance of authenticity while on set with A-list celebrities. Her engaging anecdotes showcase that even those in the limelight experience vulnerability and awkwardness, making them beautifully human. As she delves into the pivotal shift from pursuing fame to recognizing her true impact through character entertainment, Alexis highlights her discovery of professional princessing – an avenue that not only reignited her passion for performance but also instilled her with the profound realization of how storytelling can significantly shape children's lives.    Taking her experience to the next level, Alexis founded her nationwide company focused on character entertainment, integrating anti-bullying messages into her performances. However, the onset of the pandemic prompted her to reassess her path. After selling her company to her performers, she launched Bippity, the first business and personal development platform aimed at character entertainers. We explore her passion for bringing character entertainment into corporate spaces, as she introduces innovative offerings like the Holiday Cheer Calendar that evoke joy and creativity among teams.   We also discuss the nuances of entrepreneurship, particularly the challenges creative individuals often face in distinguishing their business from their own personal value. Alexis emphasizes the importance of viewing business as a creative expression rather than an extension of self-worth, allowing for growth and innovation without emotional entanglements. Through this lens, she offers poignant insights into maintaining alignment with one's values while navigating the complexities of building a sustainable business.   The culmination of our conversation reveals the essence of her work, encouraging individuals to embrace their authenticity and diminish the fear of failure. In closing, Alexis leaves us with a powerful reminder of the importance of making magic and believing in one's unique light. This episode is a deeper exploration of how creative entrepreneurship and personal authenticity can intersect, creating opportunities for connection and growth in both personal and professional spheres.   Alexis' Contact Information: Website: https://www.thecompanywithcharacter.com LinkedIn: https://www.linkedin.com/company/thecwc/ Instagram: @thebippityplatform   Tacey's Contact Information: Website: taceyatkinson.com All Socials: @TaceyAtkinson   Thank you for tuning in, and I look forward to having more valuable conversations together in the future.   Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go, Create the Magic!  

Discover the secret sauce to keeping customers forever! In this episode of the Ask Valor Masterminds podcast, we explore game-changing strategies for customer retention, building trust, and creating powerful connections with your community. Join us as we chat with Joshua Gunn and Aaron Peterson from A Advanced Services, who share how their focus on employee culture, exceptional branding, and purpose-driven marketing has transformed their business into a standout in one of the most competitive industries. From personalized employee benefits to community-focused initiatives, you'll learn how a people-first approach leads to lasting business success. In this video, you'll uncover: Practical tips for retaining loyal customers. The power of branding and its impact on customer trust.  How to foster a thriving workplace culture. Insights on navigating tough markets with innovative marketing strategies. Ready to take your business to the next level? Connect with us and start building a brand your customers will never forget CHAPTERS: 00:00 - Introducing Our Guests 04:25 - A-Advance Services Quote of the Day 06:12 - Treating Employees Like Family 10:48 - Employee Retention Strategies 18:16 - Celebrating Small Victories 24:00 - Dislike for Google Ads 28:33 - Community Engagement Initiatives 30:30 - Future Plans for A-Advance 31:13 - Proud Achievements at A-Advance 33:04 - Working with Valorous: Pros and Cons 3 5:50 - Contacting A-Advance We also dive into marketing and how having trust is key for a continued partnership. We talk about #googleads and how continued management is key to ensuring ads are genearying the right rsults. Whether you're a business owner, a manager, or simply interested in the dynamics of workplace culture, this episode offers a fresh perspective and concrete takeaways that you can apply to your own organization.

The future of workforce efficiency is skills-based, and organizations that fail to make this pivot risk being left behind. Shrikant Pattathil, President and CTO of Harbinger Group, joins Bill Banham to unpack why skill proficiency has become a critical metric for organizational success in today's hyper-personalized, hyper-automated workplace.Shrikant reveals that companies implementing skills-first approaches are seeing dramatic improvements, including 25% faster hiring processes. But the benefits extend far beyond recruitment, touching everything from internal mobility to workforce planning. The conversation explores the complex question of AI-driven job displacement, with Shrikant estimating that while 70-80% of employees can be upskilled for evolving roles, organizations must prepare for 20-25% of positions to undergo complete transformation.The episode takes a deep dive into the architecture of effective skills-first platforms, outlining six essential components including AI-driven skills graphs, gap analyzers, and personalization engines. Through real-world case studies, Shrikant demonstrates how these systems have transformed recruitment processes and leadership development programs. He emphasizes that building a skills ontology isn't a one-time project but an ongoing commitment requiring continuous adaptation to organizational needs.Shrikant Pattathil also provides practical guidance for HR leaders navigating the build-versus-partner decision when implementing skills platforms. He advocates for a strategic approach that balances custom development of core components with partnerships for standard functionalities. The conversation concludes with insights on incorporating contingent workers into skills frameworks and how centralized skills management serves as the ultimate insurance policy against future disruptions.Ready to transform how your organization approaches talent development and workforce planning? Subscribe to the HRchat Show for more conversations with innovators reshaping the world of work, visit hrgazette.com for additional resources on skills-first transformation and learn more about the services offered by Harbinger Group. Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

In this series of episodes on Our Agile Tales, we're getting radically honest about company culture with Lizzie Benton—culture coach, founder of Liberty Mind, and one of the most refreshingly candid voices in the world of modern work.Let's face it: “culture” has become a buzzword. It's often pitched as a magic bullet for success, but most organizations still struggle to define it—let alone get it right. In this series, Lizzie helps us move beyond the platitudes. She unpacks what culture actually is, why so many transformations fall flat, and what it really takes to build a workplace where both people and business can thrive.We'll explore the tools and mindsets that matter, and dig into the uncomfortable truths that often get overlooked.In this episode:In this episode of Our Agile Tales, we continue our conversation with Lizzie Benton, where she provides deep insights into the challenges and successes of self-management models, decentralizing decision-making, and rethinking roles and responsibilities within organizations. We explore practical frameworks like advice-based decision making, and discuss how even non-executive employees can catalyze cultural changes. Lizzie shares her expertise on the importance of starting small, experimenting with new practices, and the pivotal role of leadership in cultivating trust and vulnerability. In this episode we discuss diagnostic tools for assessing company culture, the significance of cultural fit in hiring, and how to integrate employee wellbeing into organizational practices. The conversation delves into common obstacles faced during culture change and the role of leadership in fostering an inclusive and vibrant workplace.00:00 Introduction02:11 Assessment Tools for Culture Change04:51 Spreading Successful Experiments06:52 Overcoming Obstacles in Culture Change09:54 The Role of Leaders in Shaping Culture16:00 Measuring Company Culture18:39 Hiring for Cultural Fit20:55 Diversity and Inclusion in the Workplace25:36 Impact of Culture on Wellbeing29:03 ConclusionAbout Lizzie Benton:Lizzie is a culture coach and the founder of Liberty Mind. She helps companies evolve beyond bureaucratic structures toward more human-centered, purpose-driven workplaces. She's worked across industries—from tech to charities to construction—always with a focus on unlocking human potential and helping teams co-create meaningful change.Her approach blends depth and practicality, rooted in progressive practices like self-management, Liberating Structures, and Teal principles. Lizzie is a certified Holacracy Practitioner, Semco Style Expert, and TuffLeadership coach. She's been named one of the top 30 millennials changing the world of work and has been featured in Forbes, The Metro, and The Financial Times.Visit us at https://www.ouragiletales.com/about

What does it take to lead through disruption, stay grounded in values, and still move boldly forward? In this powerful episode of the Shoe-In Show Footwear Leadership Series powered by OrthoLite, Josue Solano, CEO, BBC International and Chairman of FDRA, shares his remarkable leadership journey from his early days at Payless to guiding global footwear strategy today. Packed with insights on preserving company culture, forging meaningful partnerships, and making purpose-driven decisions, this conversation is essential listening for anyone navigating change in a fast-moving industry. With special guest: Josue Solano, CEO, BBC International and Chairman of FDRA Hosted by: Matt Priest and Andy Polk

When it comes to thriving in life and business, it's not just about what you do—it's about where you do it. In today's session with Ryan Frederick, we unpacked why your environment, community, health, and finances are all shaped by the places you choose—whether you're launching a company or planning your next chapter in life. The right place can fuel your happiness, connections, and success. Don't just plan your finances—plan your place. Take three minutes for a 'place check'—it could change the way you work and live!

Episode 94: Growing Up Your Business, Part 2 – The Strategic Power of PausingIn Part 2 of our Growing Up Your Business series, Patrick and Patsy dive into a bold but often overlooked strategy for growth: pausing on purpose.While the instinct to “push forward at all costs” feels natural in fast-moving companies, it can backfire when your foundation—leadership, structure, clarity, and process—isn't ready to support scale. This episode reframes the decision to pause growth not as failure, but as a strategic, courageous move that sets the stage for lasting success.Patrick shares a compelling story of a CEO who halted an aggressive growth plan after recognizing the team wasn't ready—an act that ultimately led to stronger, more sustainable results.You'll also learn about the Organizational Maturity Litmus Test, a practical tool to help leaders assess readiness for growth. If your organization is stuck in constant firefighting, relitigating decisions, or relying too heavily on top leadership, this episode is a must-listen.✅ Explore:Why pausing growth can accelerate long-term successCommon red flags that signal organizational immaturityHow to shift your mindset from chasing momentum to building itKey questions every leader should ask before scalingThis episode challenges senior leaders to take a hard look at where their organization stands—and what it takes to grow the right way.Follow us on Instagram: @thefrustratedceopodcast TikTok:   @TheFrustratedCEOPodcast  Contact us: info@thelyonsgroupconsulting.comWebsite: Frustrated CEOSocial: LinkedIn instagram: @thefrustratedceopodcast tiktok: @thefrustratedceopodcast

My guest today is Caryn Seidman-Becker. Caryn is the Chairman and CEO of Clear. She bought the company out of bankruptcy for $6 million in 2010 and built it into the identity platform millions use in airports and stadiums today. Her Wall Street background investing in Apple, Amazon, and Priceline taught her to recognize when products become platforms, which shaped her vision for Clear as the "definitive secure identity platform" far beyond travel. Caryn shares the gritty early days of literally hunting down hardware in airport storage facilities and rebuilding the entire business from scratch. She embodies an incredible "bias for action." We discuss turning around a business, scaling a platform, and why she believes your face will soon be your key to everything. Please enjoy my conversation with Caryn Seidman-Becker. For the full show notes, transcript, and links to mentioned content, check out the episode page⁠⁠⁠⁠ ⁠⁠⁠⁠here.⁠⁠⁠⁠⁠⁠⁠⁠ ----- This episode is brought to you by⁠⁠⁠⁠⁠⁠⁠⁠ Ramp⁠⁠⁠⁠⁠⁠⁠⁠. Ramp's mission is to help companies manage their spend in a way that reduces expenses and frees up time for teams to work on more valuable projects. Go to⁠⁠⁠⁠⁠⁠⁠⁠ Ramp.com/invest⁠⁠⁠⁠⁠⁠⁠⁠ to sign up for free and get a $250 welcome bonus. – This episode is brought to you by⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠Arcana⁠⁠. Arcana is the world's most advanced portfolio intelligence platform, trusted by institutional investors managing trillions in AUM — including market neutral, long-short, long-only, and capital allocators. Arcana enables portfolio managers, risk teams, analysts, and CIOs to drill into exposures and idio, construct optimal portfolios, and decompose performance at incredible granularity. Visit⁠ ⁠arcana.io⁠⁠ to request a demo and learn more. – This episode is brought to you by⁠⁠⁠⁠⁠⁠⁠⁠⁠ Ridgeline⁠⁠⁠⁠⁠⁠⁠⁠⁠. Ridgeline has built a complete, real-time, modern operating system for investment managers. It handles trading, portfolio management, compliance, customer reporting, and much more through an all-in-one real-time cloud platform. Head to⁠⁠⁠⁠⁠⁠⁠⁠⁠ ridgelineapps.com⁠⁠⁠⁠⁠⁠⁠⁠⁠ to learn more about the platform. ----- Editing and post-production work for this episode was provided by The Podcast Consultant (⁠⁠⁠⁠⁠⁠⁠⁠https://thepodcastconsultant.com⁠⁠⁠⁠⁠⁠⁠⁠). Show Notes: (00:00:00) Welcome to Invest Like the Best (00:05:43) The Vision for CLEAR (00:09:08) From Wall Street to CLEAR (00:13:42) The Origins of CLEAR (00:14:23) The Bankruptcy and Rebirth of Clear (00:34:41) Building the Business Model (00:47:46) The Future of Airport Innovation (00:48:33) Investing Insights and Strategies (00:52:17) The Importance of Free Cash Flow (00:55:26) Biometrics and Privacy Concerns (00:59:40) Expanding Clear's Vision (01:04:13) Personal Mission and Genetic Screening (01:12:28) Leadership and Company Culture (01:14:23) Future of Technology and Identity (01:25:38) The Kindest Thing Anyone's Ever Done For Caryn

On this episode of the Customers First Podcast, I had the pleasure of speaking with Al Kushner, a renowned thought leader and author known for his expertise in AI-driven personal branding strategies on LinkedIn. As the conversation unfolded, Al shared invaluable insights and practical tips aimed at helping professionals leverage the power of LinkedIn to build their brands and foster authentic relationships.  We began our dialogue by delving into Al's inspiration for his book, "The AI LinkedIn Advantage: Unleash the Power of AI and Dominate the Competition," where he identified a gap in the market that combines LinkedIn strategies with AI technology. Al discussed his fundamental belief that an optimized LinkedIn profile is crucial for establishing trust and attracting meaningful connections. As businesses increasingly turn to LinkedIn for relationship-building, Al provided strategies for how they can utilize their company pages effectively, emphasizing the importance of authenticity over aggressive marketing tactics. We discussed how companies can maintain a credible presence by offering valuable content and avoiding practices that lead to account restrictions, such as outsourcing personal page management. Al also explained how customer service can be transformed by using LinkedIn as a strategy hub. He highlighted the platform's ability to connect individuals directly with influencers and decision-makers through timely conversations tied to recent posts. This approach fosters a more engaging environment than traditional email outreach, which often ends up in spam folders. Throughout our conversation, Al reiterated that successful interactions on LinkedIn are about giving more than receiving, urging listeners to create value through their content and interactions. One of the standout strategies discussed was the creation of LinkedIn newsletters. Al explained that newsletters not only keep followers informed but also tap into LinkedIn's high authority, ensuring content reaches inboxes effectively. This strategy, combined with video content—which Al noted captures attention better than text—positions professionals and businesses alike for greater visibility and engagement on the platform. In the latter part of the episode, we touched on Al's special gift for listeners—a free e-book designed to optimize LinkedIn profiles, along with his upcoming book release, which includes valuable LinkedIn prompts. Al's genuine passion for supporting others in their professional journeys was evident as he encouraged listeners to reach out for further assistance. This episode is packed with actionable advice and profound insights to help listeners create exceptional personal brands and leverage LinkedIn's capabilities. Al's perspective promises to inspire and guide professionals across various industries, fostering meaningful connections and driving growth.   Al's Contact Information: Website: alkushnerspeaks.com LinkedIn: @al-kushner Link to Free E-Book: linkedvantage.com   Tacey's Contact Information: Website: taceyatkinson.com All Socials: @TaceyAtkinson   Thank you for tuning in, and I look forward to having more valuable conversations together in the future.   Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go, Create the Magic!

Coaching isn't about correcting—it's about creating conversations that actually lead to change. In this episode, Junior and Tim introduce the BIG Coaching Model—Behavior, Impact, and Guidance—a practical framework for leaders who want to move beyond surface-level feedback and build true accountability. They explore how to spark self-awareness, connect actions to outcomes, and guide without overreaching. This is the coaching blueprint for leaders who want to stop micromanaging and start empowering, one conversation at a time.

When your employees rarely see each other face-to-face, how do you build a strong company culture? Michelle from White Rhino Cleaning Company joins us to reveal the strategies that have helped her 56-employee commercial cleaning operation thrive for nearly three decades.Building culture in field-based businesses requires intentional design. Michelle walks us through White Rhino's approach, from their collaboratively developed core values (community, quality, excellence, equity, and integrity) to their comprehensive communication strategy. The monthly newsletter featuring employee spotlights, regular leadership gatherings, and annual appreciation events create connection points that overcome the isolation field employees often experience.What sets White Rhino apart is their commitment to professional development. Michelle explains how they've implemented DISC assessments to improve team dynamics, created specialized training for "live" versus "closed" cleaning environments, and developed protocols for handling unexpected situations. Her approach to giving feedback—using the "sandwich method" and emphasizing that corrections are "for the business, not personal"—demonstrates emotional intelligence that permeates the organization.The conversation offers practical takeaways for any service business owner, from leveraging free community resources like library meeting rooms to participating in local chambers of commerce. Michelle's insights on community involvement, including sponsoring holiday light displays and participating in local festivals, showcase how external engagement reinforces internal culture.Whether you're leading a commercial or residential cleaning operation, this episode provides a blueprint for creating a cohesive team that delivers consistent, high-quality service—even when team members rarely work in the same physical space. Learn how thoughtful leadership, clear communication, and strategic team building can transform your cleaning business culture.Send us a text It can be crowed when trying to figure out who you are going to learn from Erica Paynter is the brains behind My Virtual Bookkeeper, a bookkeeping firm for cleaning companies, and the creator of Clean Co. Cash Flow Academy and the Clean Co. Collective. She's on a mission to help cleaning business owners make sense of their numbers without boring them to tears! Erica's all about turning messy books into profit-packed powerhouses. support@myvbk.com Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. Support the showQuestions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgSee Shannon's latest courses: www.KleanFreaksUnversity.com

In today's episode of the Second in Command podcast, Cameron reveals a transformative approach to measuring and improving workplace culture—one that many businesses overlook despite its powerful potential: The employee Net Promoter Score. (NPS)You'll hear about a deceptively simple metric that goes beyond typical satisfaction scores, revealing the true pulse of a company's internal health. The conversation digs into why traditional methods often miss the mark and how a single question can unlock deep insights about employee sentiment, driving meaningful change without breaking the bank.Get a look behind the scenes of real companies that leveraged this tool to climb the ranks of the best workplaces nationwide, illustrating how culture can become a strategic advantage. From thoughtful ways to gather actionable feedback to surprising tactics that boost morale and loyalty, the discussion explores how cultivating happiness at work directly fuels productivity and profitability. Along the way, you'll discover how leaders can shift mindsets, set ambitious goals, and create a workplace where people genuinely want to stay—and thrive.Whether you're aiming to retain top talent, enhance teamwork, or simply understand what truly matters to your people, this conversation offers a roadmap to reimagine what a workplace can be.If you've enjoyed this episode of the Second in Command podcast, be sure to leave a review and subscribe today!Enjoy!In This Episode You'll Learn:How a simple one-question survey, the Net Promoter Score (NPS) can gather important feedback and improve company culture. (3:27)Why the process of gathering employee feedback is similar to writing a letter to Santa, as well as the importance of acting on that feedback. (4:33)Strategies for improving NPS, including setting ambitious goals and celebrating achievements. (10:59)The need to balance employee happiness with profitability, and why a high NPS can lead to increased revenue and profitability. (11:46)The impact of external competition and the importance of a strong company culture to retain employees. (12:27)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron's latest book – "Second in Command: Unleash the Power of Your COO"Get Cameron's online course – Invest In Your Leaders

Kristen is a DePaul College of Law graduate and currently works as the Owner of Lojewski Abuse and Injury Law. Since the age of 9, Kristen has had a burning desire to help others. Since that point, she was the second person in her family to graduate from College and the first to complete a graduate program. Her journey is one of a lifelong passion, bringing out just how much of a human endeavor the Law should and can be. Kristen and I started with her introduction to DePaul University College of Law, where, as a lover of school, she would excel in Law School. While she neither hated nor loved it, her experience was full of discovery. Coming in wanting to do family law because of her background, her perspective would be changed through her various internships and clerkships, showing the value of trying different sectors of the Law throughout Law School. We then moved to after Law School, where she would pursue work as a Trial attorney, and move to Florida, where she would encounter some bad experiences, speak on the importance of Company Culture, and then land herself at the Office of the State Attorney in Florida. Kristen would speak about the immense value of networking, talking, and finding those who are in the places you want to be, gaining their guidance, leading to massive success. Kristen would return to Milwaukee, showing her ability to pivot and try new experiences. Finally, Kristen and I would speak about the process of hanging her own shingle in the legal world, through Lojewski Abuse and Injury Law, which became some of the most fulfilling work she has done in her career. This episode with Kristen is a testament to being able to pivot in one's career when an itch for something new becomes apparent, as well as finding those lifelong mentors who can be a massive help and support system throughout any given career!Kristen's LinkedIn: https://www.linkedin.com/in/kristenlojewskiŁojewski Abuse and Injury Law: http://www.lojewskilaw.com/Be sure to check out the Official Sponsors for the Lawyers in the Making Podcast:Rhetoric - takes user briefs and motions and compares them against the text of opinions written by judges to identify ways to tailor their arguments to better persuade the judges handling their cases. Rhetoric's focus is on persuasion and helps users find new ways to improve their odds of success through more persuasive arguments. Find them here: userhetoric.comThe Law School Operating System™ Recorded Course - This course is for ambitious law students who want a proven, simple system to learn every topic in their classes to excel in class and on exams. Go to www.lisablasser.com, check out the student tab with course offerings, and use code LSOSNATE10 at checkout for 10% off Lisa's recorded course!Start LSAT - Founded by former guest and 21-year-old super-star, Alden Spratt, Start LSAT was built upon breaking down barriers, allowing anyone access to high-quality LSAT Prep. For $110 you get yourself the Start LSAT self-paced course, and using code LITM10 you get 10% off the self-paced course! Check out Alden and Start LSAT at startlsat.com and use code LITM10 for 10% off the self-paced course!Lawyers in the Making Podcast is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. Get full access to Lawyers in the Making Podcast at lawyersinthemaking.substack.com/subscribe

What if the key to lasting success isn't just about hiring the right people, but also about letting them go the right way? In this episode of The Greatness Machine, Darius chats with Robert Glazer, entrepreneur, bestselling author, and former CEO of Acceleration Partners, about building a culture of trust, transparency, and long-term relationships. Robert shares insights from his new book, “Rethinking Two Weeks' Notice: Changing The Way Employees Leave Companies For The Better,” and discusses how his company helps employees transition into roles that truly fit their strengths. He also highlights why open conversations, fair treatment, and positive departures can turn former employees into future clients. In this episode, Darius and Robert will discuss: (00:00) Introduction to Robert Glazer and His Work (02:59) The Evolution of Company Culture (06:20) Rethinking Employee Departures (10:57) The Changing Landscape of Employment (14:10) The Future of Remote Work (21:13) Transitioning Leadership in Business (25:25) Navigating Remote Work Challenges (30:02) Understanding Employee Engagement and Disengagement (35:13) Implementing Open Transition Programs (39:55) The Importance of Leaving Well Robert Glazer is the founder and Chairman of Acceleration Partners, a globally recognized partner marketing agency known for its award-winning company culture. A bestselling author, he has written “Elevate,” “Friday Forward,” and “How to Thrive in the Virtual Workplace,” along with his widely read Friday Forward newsletter. As a sought-after keynote speaker, Robert has appeared on the TEDx stage and hosts the Elevate Podcast. His insights have been featured in Harvard Business Review, Forbes, and Fast Company. Passionate about leadership and growth, he helps individuals and organizations reach their full potential. Sponsored by: Constant Contact: Try Constant Contact free for 30 days at constantcontact.com. IDEO U: Enroll today and get 15% off sitewide at ideou.com/greatness.  Indeed: Get a $75 sponsored job credit to boost your job's visibility at Indeed.com/DARIUS. Shopify: Sign up for a $1/month trial period at shopify.com/darius.  Connect with Robert: Website: https://robertglazer.com/ LinkedIn: https://www.linkedin.com/in/glazer  Twitter: https://x.com/robert_glazer  Instagram: https://www.instagram.com/robertglazer_/  Connect with Darius: Website: https://therealdarius.com/ Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/ Instagram: https://www.instagram.com/imthedarius/ YouTube: https://www.youtube.com/@Thegreatnessmachine  Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708 Write a review for The Greatness Machine using this link: https://ratethispodcast.com/spreadinggreatness.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Can investing in your employees' personal dreams actually improve performance and company culture?In this powerful episode of Titans of the Trades, Ryan Englin sits down with Collin Jewett, Dream Manager at The Annex Group, to talk about what it really means to care for your people. Collin shares how his role, focused solely on helping employees pursue their personal goals, is transforming team morale, engagement, and retention in the construction and property management space.They dive into the logistics of running a Dream Manager program, how to scale it, and why you don't need a big budget to start creating space for personal growth in your workplace.Whether you're in construction, the trades, or any people-first business, this episode will challenge you to rethink leadership.Episode Takeaways:[00:32] What is a Dream Manager and how does it fit in a construction company?[01:31] From engineer to employee advocate: Collin's journey into coaching and development.[05:09] How The Annex Group launched its Dream Manager program and how it actually works.[07:48] Why separating job performance from personal goals matters more than you think.[08:38] The first step any company can take to implement a Dream Manager mindset.[12:25] The simple metrics that show if your team is really growing.[15:03] What triggered leadership at The Annex Group to invest in this initiative.[17:38] Managing relationships with 130+ employees.[22:35] Why presence matters more than strategy.Connect With Collin:Website: https://www.theannexgrp.com/LinkedIn: https://www.linkedin.com/in/collinjewett/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

On this episode, I dive into an enlightening conversation with Ryan Rael, a certified customer experience strategist and founder of Tight Ship CX. We explore how businesses can elevate their customer experience by streamlining operations and optimizing customer journeys while leveraging the right technology.  Ryan details the importance of customer feedback and technology in shaping exceptional customer journeys. He emphasizes how the blend of innovation from small businesses and the structured processes of corporate environments can create powerful strategies for growth and improved customer loyalty. Throughout our discussion, Ryan highlights the importance of understanding the connections between operational efficiency and customer satisfaction, asserting that businesses often overlook the impact their internal processes have on customer experiences. We address the common misconceptions businesses have about customer experience being a cost center, and Ryan provides concrete strategies for shifting this perspective. By identifying quick wins—such as obtaining feedback through accessible tech or refining response times—business leaders can demonstrate the direct relationship between customer experience enhancements and revenue growth. Ryan emphasizes the need for organizations to move beyond a transactional mindset and to foster deeper, relationship-oriented customer interactions that underpin long-term loyalty. A crucial point is the role of effective communication in customer experience. Ryan advocates for closing the feedback loop with customers, explaining that it's essential not just to gather insights but also to inform customers about changes made as a result of their feedback. This creates a sense of respect and value in the customer relationship, enriching their overall experience with the brand. Ryan reveals the initial step he takes with new clients: conducting a customer experience audit, giving a comprehensive view of the customer journey, to highlight key areas for improvement. Utilizing this holistic evaluation, businesses can gain clarity on customer touchpoints and uncover opportunities for impactful changes. The episode is a treasure trove of practical strategies and insights for any business leader to create truly customer-centric cultures.   Ryan's Contact Information: Website: TightShip Cx LinkedIn: @ryan-rael-ccxp   Tacey's Contact Information: Website: taceyatkinson.com All Socials: @TaceyAtkinson   Thank you for tuning in, and I look forward to having more valuable conversations together in the future. Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go, Create the Magic!

What does real employee recognition look like, and why do so many leaders still get it wrong? In today's Leadership Spark, I explore how one emotional moment completely changed a leader's definition of what it means to acknowledge and value your people. We talk about the silent cost of unspoken appreciation, why recognition should never be a top-down policy, and how small, authentic gestures can create lasting cultural change. If you think saying “thank you” is optional, you'll change your mind after hearing this episode. ________________ This episode is sponsored by Workhuman: AI without purpose doesn't serve people. It's why many companies have tried, and few have succeeded. Workhuman is one of them. With the groundbreaking release of Human Intelligence, Workhuman combines AI with real recognition data to help leaders do right by their people, and their organization. It's how you spot burnout before it leads to turnover. Or discover hidden strengths before they're overlooked. It's how you build a culture that's not only productive—but sustainable. That's what future-ready leadership looks like. Learn more at Workhuman.com and see how Human Intelligence is helping the most forward-thinking companies lead with insight, empathy, and impact. ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Garry Ridge, Chairman Emeritus at WD-40 Company, a USA Today bestselling author, a recognized culture shifting keynote speaker, founder of The Learning Moment, and The Culture Coach, joins me on this episode. Known affectionately as “The Dean of Dumbassery,” Garry is known for helping leaders create workspaces where people feel valued and inspired.

What if the biggest threat to your culture was the language you use?As your firm scales, the way you talk about the people on your team can either create clarity or chaos. In this solo episode, I share a painful but powerful lesson I learned while building Triad Partners—from an underperforming team member we were too afraid to let go, to 100+ A-players aligned to a clear mission.You'll hear the exact mistake we made, why we had to course-correct fast, and how shifting a single word completely transformed how we hire, lead, and hold people accountable.If you're trying to scale your business without sacrificing your team's trust or performance, this episode is for you.3 of the biggest insights from Brad Johnson …#1.) Why “Family” Sends the Wrong MessageCalling your team a “family” feels inclusive, but it clouds expectations. It creates hesitation when tough decisions need to be made and sends mixed signals about what's acceptable. Replacing “family” with “team” gives you the clarity and confidence to lead with consistency.#2.) Families Blur Boundaries but Teams Require ThemIn a family, you show up no matter what, even when standards slip. But in business, that thinking weakens accountability. Teams work best when expectations are clear, responsibilities are defined, and everyone knows what it means to pull their weight.#3.) Belonging Should Be Earned, Not AssumedIn a family, you belong by default. On a team, you earn your spot by aligning with the mission. This mindset shift helps you attract the right people, foster buy-in, and build a culture where everyone's rowing in the same direction.SHOW NOTEShttps://bradleyjohnson.com/122FOLLOW BRAD JOHNSON ON SOCIALTwitterInstagramLinkedInFOLLOW DBDL ON SOCIAL:YouTubeTwitterInstagramLinkedInFacebookDISCLOSURE DBDL podcast episode conversations are intended to provide financial advisors with ideas, strategies, concepts and tools that could be incorporated into their business and their life. Financial professionals are responsible for ensuring implementation of anything discussed related to business is done so in accordance with any and all regulatory, compliance responsibilities and obligations.The Triad member statements reflect their own experience which may not be representative of all Triad Member experiences, and their appearances were not paid for.Triad Wealth Partners, LLC is an SEC Registered Investment Adviser. Please visit Triadwealthpartners.com for more information. Triad Wealth Partners, LLC and Triad Partners, LLC are affiliated companies. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

We made it—100 episodes of EventUp!Thank you for being part of this incredible journey. Whether you're a longtime listener or just discovering us, this special milestone episode is all about reflection, recognition, and reinspiration.Join host Amanda as we look back on unforgettable moments from the past 99 episodes—spotlighting the innovators, marketers, event leaders, and creative thinkers who've shaped the way we connect and engage through experience.Featured Audio Clip Highlights:59. The Power of Experiential Marketing – Melissa Cintrón-Muñoz60. Events from a Bird's Eye View – Elise Schoening55. What Makes an Event Go From Good to Great – Micaela Christophe54. Dodgers Foundation Unites L.A. through Events – Erin Edwards48. Find the Right Destination for Your Next Event – Virginie De Visscher52. The Ultimate Immersive Experience – Megan Pulver29. Bringing the Biggest Sporting Event to L.A. – Allison Citelli57. Unleash Your Marketing Magic – Jerry Shen56. Branding Unveiled – Lucy Cheng51. 2023 Marketing Trends – Christina Garnett22. Creating a Killer Brand – Kalika Yap61. Company Culture for IMPACT – Jaya Prasad44. The Magic is in the Data – Jonathan KazarianEventUp is brought to you by Innovate Marketing Group. An award-winning Corporate Event and Experiential Marketing Agency based in Los Angeles, California. Creating Nationwide Immersive Event Experiences to help brands connect with people. To learn more, click here⁠⁠.At Innovate Marketing Group, we've curated a collection of free resources designed to help you elevate your events and marketing efforts. Whether you're planning a company retreat or navigating the latest event trends, our tools, reports, and checklists are here to support your success and keep you at the forefront of innovation. Click here to learn more!Follow us!Find us on ⁠⁠LinkedIn, ⁠⁠⁠⁠EventUp Podcast, and ⁠⁠Instagram

In this conversation, Dylan Silver interviews Dan Ahlborn, a successful real estate investor and coach, who shares his journey from Wisconsin to Florida, discussing the challenges he faced, including self-limiting beliefs and the importance of networking. Dan emphasizes the significance of building a strong company culture and the value of mentorship in achieving success in real estate.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

In this conversation, Justin Neagle and Will Foret speak with Kami Farahmandpour and Chris Kottra from Building Technology Consultants, Inc. (BTC) about their experiences in the engineering industry, the founding of BTC, and the importance of company culture, leadership transitions, and quality in their work. They discuss the challenges of hiring in a niche market, the significance of training for autonomy, and the role of litigation in honing expertise. The conversation also touches on reflections and advice for future leaders in the industry.

How do you move from fear to purpose? Bestselling author and TikTok exec Michal Oshman shares how discovering her soul helped her overcome anxiety, perfectionism, and self-doubt. She opens up about parenting with intention, redefining success, and embracing the concept of bitul—spiritual humility—as a path to clarity and peace.Michal Oshman is the former Head of Company Culture, Diversity and Inclusion at TikTok Europe, and was formerly responsible for international leadership and team development at Facebook. Throughout her career, Michal has trained and coached hundreds of tech leaders. She served as an officer in the IDF, and has three university degrees in psychodynamic and systemic thinking, sociology, and anthropology. Michal lives with her husband and their children in London, UK. Find out more about Michal on michaloshman.com. Contact Michal at info@michaloshman.comTo inquire about sponsorship & advertising opportunities, please email us at info@humanandholy.comTo support our work, visit humanandholy.com/sponsor.Find us on Instagram @humanandholy & subscribe to our channel to stay up to date on all our upcoming conversations ✨Human & Holy podcast is available on all podcast streaming platforms. New episodes every Sunday & Wednesday on YouTube, Spotify, Apple Podcasts, and Google Podcasts.* * * * * * *TIMESTAMPS:00:00 – Intro: Fear, Purpose & Jewish Wisdom01:37 – Meet Michal Oshman05:10 – Fear vs. Anxiety09:00 – Discovering the Jewish Soul14:00 – You Are Here for a Reason18:00 – Parenting with Soul, Not Fear22:10 – Hashem as a Life Partner25:20 – The Holiness of Marriage29:20 – Confidence vs. Fear in the Workplace33:50 – Letting Go of Parental Perfection38:10 – Finding Purpose Through Life Phases44:45 – Discovering and Using Your Gifts48:00 – What Is Bitul?52:25 – Living for a Mission Greater Than the Self55:00 – The Power of Honest Friendship57:20 – You Are Needed

Have you ever wondered how to pull off a team retreat that's actually fun, productive, and builds real connection? After years of trial and error, I've finally found a rhythm that works. In this episode, I break down exactly how we designed our recent team retreat in Mexico City, what made it a success, and some of the biggest mistakes I've made in the past (think: go-karts and back injuries). Listen in as I walk through our retreat schedule—from soaking in cliffside hot springs and taking a taco tour to having deep team conversations about AI and productivity. I talk about why your primary focus should not be productivity (even if that's tough as a founder), why food tours are criminally underrated, and how one cocktail mixing class turned into the most memorable night of the trip. I'll also share how I prep both myself and the team before the retreat, who I think should get an invite, and why renting an Airbnb beats hotel conference rooms every time. You can find show notes and more information by clicking here: https://bit.ly/4ldEMfg Interested in our Private Community for 7-Figure Store Owners?  Learn more here.   Want to hear about new episodes and eCommerce news round-ups?  Subscribe via email.

In this conversation, Ismael Valdez discusses the significance of profitability, the impact of private equity on the industry, and the necessity of preparation for business growth. The discussion also touches on leadership, company culture, and the legacy that entrepreneurs leave for future generations. He emphasizes the importance of leading by example in parenting, the necessity of delegation in business, and the value of cultivating a high-performance team. He also touches on the challenges of navigating business growth, the drive for success, and the role of AI in enhancing customer service. Don't forget to register for Tommy's event, Freedom 2025! This is the event where Tommy's billion-dollar network will break down exactly how to accelerate your business and dominate your market in 2025. For more details visit freedomevent.com   00:00 The Journey to Success   03:01 Building a Winning Team   05:58 The Role of Competition in Business   08:54 Learning from Industry Leaders   12:05 The Importance of Profitability   15:01 Navigating Private Equity   17:49 The Impact of Private Equity on the Industry   20:58 Preparing for Business Growth   23:53 Leadership and Company Culture   26:57 Legacy and Future Generations   32:29 Parenting with Purpose   34:08 The Importance of Delegation   36:28 Cultivating a High-Performance Team   39:06 Learning from Mistakes   41:13 Navigating Business Growth   44:47 The Drive for Success   45:25 Market Expansion Strategies   48:20 The Role of AI in Home Services   52:23 Innovations in HVAC Technology  

On today's episode, Andy answers live call-in questions on how to handle hater comments as an ambitious teenager, how to trust yourself more than other people's opinions, and what steps to take to correct company culture when you have older employees who are set in their ways.