Podcasts about company culture

Ping Identity Founder & CEO, Andre Durand, explains that in a 10-10 culture, “the how matters as much as the what.” Over time, through his experience as a multi-time founder, he has come to resonate with one simple cultural north star that he refers to as “10-10” to strike a balance between performance and attitude. In this Beyond the Deal minisode, Andre Durand sits down with Thoma Bravo's Orlando Bravo and Chip Virnig to discuss some of the pivotal moments that shaped his journey as an entrepreneur and what guides his leadership style today. For more information on Thoma Bravo's Behind the Deal, visit https://www.thomabravo.com/behindthedeal Learn more about Thoma Bravo: https://www.thomabravo.com/ Visit Ping's website: https://www.pingidentity.com/en.html To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

In this episode of The Steward Chair, Steve Carse, Co-founder and CEO of King of Pops, shares his journey of building a joyful, community-driven business from a popsicle stand into an iconic Atlanta brand. He explores how intentional culture, community stewardship, and long-term thinking drive meaningful, sustainable growth. We discuss navigating the balance between fun and responsibility, maintaining culture through growth, and creating impact beyond profit, providing actionable takeaways for leaders committed to stewardship, integrity, and impact. Key Takeaways Intentional culture-building: How creating space for joy, fun, and community can fuel a purpose-driven business. Stewardship through scaling: Lessons learned in maintaining culture and stakeholder relationships while growing King of Pops into a multi-city brand. Balancing joy and responsibility: How to lead a business that brings happiness to customers and meaning to employees, while being accountable to the broader community. Resources Mentioned Visit King of Pops official website Follow King of Pops on Instagram X/Twitter LinkedIn Follow Steve Carse on LinkedIn Join the ConversationThe Steward Chair is about equipping and inspiring business leaders to build organizations that stand the test of time. If this episode resonated with you, share your biggest takeaway and tag us on LinkedIn: Chat With Leaders Media https://www.linkedin.com/company/chatwithleaders/ End of the Line Productions https://www.linkedin.com/company/end-of-the-line-productions/ Elevate your podcast, company meeting, or industry event strategies to better engage stakeholders and drive meaningful growth! Visit ChatWithLeaders.com to learn more about how we can help.See omnystudio.com/listener for privacy information.

How Smart Founders Get 5–100× Higher Business Exit Value John Ratliff On The Homefront Unlock the insider strategies behind maximizing your business exit — beyond just EBITDA multiples. In this in-depth Home Front interview, John Ratliff walks us through: Why most business owners sell for less than they deserve How to build with the ideal buyer persona in mind Structuring deals that attract “must‑have” buyers and unlock premium valuation Avoiding common exit mistakes (e.g., unprepared financials, single bidder, structure pitfalls) Culture-first leadership: treating frontline staff as your most important asset “Dream On” program insights: boosting morale, reducing turnover, and saving $ M Speaking your bold future into existence (strategic aim & painted picture) The power of community and masterminds for founder growth Perfect for founders, CEOs, and business changemakers serious about maximizing their exit and taking their company (and culture) to the next level. ⭐ Subscribe for more founder exit strategies & culture-first leadership insights. John Ratliff on LinkedIn Align5 

How Smart Founders Get 5–100× Higher Business Exit Value John Ratliff On The Homefront Unlock the insider strategies behind maximizing your business exit — beyond just EBITDA multiples. In this in-depth Home Front interview, John Ratliff walks us through: Why most business owners sell for less than they deserve How to build with the ideal buyer persona in mind Structuring deals that attract “must‑have” buyers and unlock premium valuation Avoiding common exit mistakes (e.g., unprepared financials, single bidder, structure pitfalls) Culture-first leadership: treating frontline staff as your most important asset “Dream On” program insights: boosting morale, reducing turnover, and saving $ M Speaking your bold future into existence (strategic aim & painted picture) The power of community and masterminds for founder growth Perfect for founders, CEOs, and business changemakers serious about maximizing their exit and taking their company (and culture) to the next level. ⭐ Subscribe for more founder exit strategies & culture-first leadership insights. John Ratliff on LinkedIn Align5 

In this episode of the LeaderFactor Podcast, Junior and Dr. Tim Clark dive into the critical role alignment plays in team and organizational performance. They explore the two essential types of alignment—cognitive (shared understanding) and affective (emotional commitment)—and explain why both are necessary for achieving meaningful, sustainable results. You'll learn how to avoid common pitfalls, maintain alignment over time, and use five powerful questions to ensure your team is on the same page and fully committed. 

On this episode of The Association Podcast, industry veteran Ray Van Hilt, VP of Strategy at Yoko Co, joins the show to discuss UX strategies, effective content strategy, and the vital intersection between marketing and IT. Ray shares personal anecdotes from his career journey, such as working for Ringling Brothers and his experience within the association industry. The conversation dives into the importance of a user-centric approach to web design, the evolving role of AI in content strategy, and ways to foster a strong, inclusive company culture.

The following article of the Talent industry is: “How to Foster a Company Culture of Pride and Belonging” by  Geny Oceguera Rojas, Head of Human Resources, Samsung Electronics Mexico. (AA1543)

In this episode, Nick & Tyler talk to Paul Johnson about why builder education is key to improving craftsmanship and raising the bar across the industry. Paul shares how his work with VELUX goes far beyond selling products — focusing instead on training, leadership, and building long-term relationships with tradespeople. From the role of manufacturer education to creating new opportunities for builders to grow their businesses, this conversation is packed with insights on leadership, innovation, and elevating the craft.   Show Notes: Velux's Market Share and Installation Importance (0:00) Paul Johnson's Career Journey and Entrepreneurial Influence (14:24) Velux's Training Academy and Installer Engagement (16:06) The Importance of Skylights in Home Building (38:36) Unique Skylight Installations (40:15) Current and Favorite Projects (1:06:48) Career Path and Company Culture (1:08:48) Partnership and Training Opportunities (1:20:43) VIdeo Version https://youtu.be/5LLSwFnrVYg   Partners:  Andersen Windows Buildertrend Velux Harnish Workwear  Use code H1025 and get 10% off their H-label gear   The Modern Craftsman: linktr.ee/moderncraftsmanpodcast Find Our Hosts:  Nick Schiffer  Tyler Grace  Podcast Produced By: Motif Media  

Katherine Robinette is the Owner and President of Keystone and Raven.   In this episode of Specified Growth Podcast, Katherine talks about her background in both theater and marketing, and how they've helped her in her current position. She also discusses building trusted relationships with your clients, her tips to taking the slog out of work and having a strong company culture, putting together effective change management teams, and more. Don't miss this episode of Specified Growth Podcast!     Please reach out if you have any feedback or questions. Enjoy!    Twitter: @TatsuyaNakagawa Instagram: @tats_talks LinkedIn: Tatsuya Nakagawa  YouTube: Tats Talks www.tatstalk.com www.castagra.com Learn more about your ad choices. Visit megaphone.fm/adchoices

SummaryIn this episode, Jack Clabby and Kayley Melton discuss their conversation with Reginald Andre, a cybersecurity expert and CEO of ARK Solvers. They explore themes of mentorship, the evolution of cybersecurity businesses, the impact of AI, team culture, and community engagement. Andre shares his journey from aspiring English teacher to successful entrepreneur, emphasizing the importance of mentorship and personal growth in the cybersecurity field. In this engaging conversation, the speakers delve into the importance of mentorship, innovative teaching methods, and the role of AI in personal and professional development. They share personal anecdotes about mentoring students and children, emphasizing hands-on learning and real-world applications. The discussion also touches on the fun and insightful lifestyle polygraph segment, where the guest answers quirky questions that reveal his personality and approach to challenges.TakeawaysAndre is a natural mentor who emphasizes actionable advice.The importance of building a fantasy board of directors.Reginald's journey from CompUSA to CEO of ARK Solvers.The shift from IT to cybersecurity in business.AI's growing role in cybersecurity and business efficiency.Hiring based on personality and cultural fit over technical skills.Encouraging a culture of learning from mistakes.The impact of community engagement on personal growth.The significance of mentorship in shaping careers.Raising awareness on critical social issues like human trafficking. Mentorship can significantly impact a student's career trajectory.Hands-on learning is more effective than traditional lectures.Building a resume starts with taking initiative in school activities.AI can serve as a valuable tool for decision-making and mentorship.Creating a community around learning can enhance educational experiences.Students should actively seek internships and opportunities before graduation.Innovative teaching methods can fill gaps in traditional education systems.Personal anecdotes can illustrate the effectiveness of mentorship.Engaging with technology early can lead to better career prospects.Networking and building relationships are crucial for professional growth.TitlesMentorship in Cybersecurity: Lessons from Reginald AndreThe Evolution of Cybersecurity: From IT to AIBuilding a Strong Team Culture in CybersecurityCommunity Engagement: Making a Difference Beyond BusinessSound Bites"Andre is such a natural mentor.""I built my fantasy board of directors.""I had to pivot my business.""AI is not going to take your job.""I always leave him with something.""He was actually building his resume.""Everything has to be hands-on.""I would do Too Fast Too Furious.""You'd be tasked with AI education."Chapters00:00 Introduction to Cybersecurity Mentorship01:56 The Journey of Reginald Andre05:58 From IT to Cybersecurity: A Business Evolution11:55 The Impact of AI on Cybersecurity17:52 Building a Strong Team Culture22:05 Community Engagement and Personal Growth27:39 Mentorship and Impact30:21 Innovative Teaching Approaches34:04 Lifestyle Polygraph: Fun and Insightful Questions

Naylor shares a portion of Marvin Salcido's presentation about how important company culture is and how to create it in your business. Marvin's Full talk Free download here! Thanks for Listening! EVENTS: YouTube Rally 2025 Free Registration 2025 LCR Summit Louisville KY Tickets ON SALE NOW! 2025 Equip Expo 50% off Registration with code LCR PODCAST SPONSOR: Click here for Toro Offer! RESOURCES: Proper Watering Templates Route Density System Download the 5 Costly Mistakes In Business Here! Click this link for Toro Horizon 360 info *THANK YOU TO THE TORO COMPANY FOR SPONSORING THE LCR MEDIA PODCAST  

Title: The Culture Shift: Rebuilding Workplace Well-Being Before It's Too LateHost: Allison Dunn, Business Coach & Founder of Deliberate DirectionsTopics Covered:Why Monday dread is a red flag for cultureThe “silent crisis” behind burnout, disengagement, and quiet quittingA coaching story of a founder on the brink—and what it revealsGallup data and global trends showing we're missing the markThree actionable culture-first leadership moves:Measure what actually matters with energy auditsMake mental health operational—not optionalTie purpose to performance through meaningful storytellingThe Deliberate Leader's Compass: Are you building a place that truly works?Quotes to Share:“Culture doesn't live in data—it lives in dialogue.”“A paycheck doesn't build culture. A ping doesn't replace presence.”“If your workplace feels tired—it's not just the workload. It's the why load.”Resources:Want to explore your company's cultural compass? Book a complimentary strategy session.Subscribe to the podcast for more episodes on intentional leadership.Share this episode with a leader who needs to hear it.

My guest today is John Zito. John is the Co-President of Apollo Global Management. He shares how they've quietly built one of the most important financial institutions of our time, originating over $250 billion annually. John's thesis on the convergence of private and public markets - and Apollo's positioning to capture 100% of client portfolios rather than just alternatives allocations - offers a fascinating glimpse into where institutional investing is heading. We discuss the cultural and strategic elements that drive John, Apollo's merger with Athene, the idea of artistry at scale, and the evolution of capital markets. Please enjoy my conversation with John Zito.  For the full show notes, transcript, and links to mentioned content, check out the episode page⁠⁠⁠ here.⁠⁠⁠ ----- This episode is brought to you by⁠⁠⁠ Ramp⁠⁠⁠. Ramp's mission is to help companies manage their spend in a way that reduces expenses and frees up time for teams to work on more valuable projects. Go to⁠⁠⁠ Ramp.com/invest⁠⁠⁠ to sign up for free and get a $250 welcome bonus. – This episode is brought to you by⁠⁠⁠⁠ Ridgeline⁠⁠⁠⁠. Ridgeline has built a complete, real-time, modern operating system for investment managers. It handles trading, portfolio management, compliance, customer reporting, and much more through an all-in-one real-time cloud platform. Head to⁠⁠⁠⁠ ridgelineapps.com⁠⁠⁠⁠ to learn more about the platform. –  This episode is brought to you by⁠⁠⁠ AlphaSense⁠⁠⁠. AlphaSense has completely transformed the research process with cutting-edge AI technology and a vast collection of top-tier, reliable business content. Invest Like the Best listeners can get a free trial now at⁠⁠⁠ Alpha-Sense.com/Invest⁠⁠⁠ and experience firsthand how AlphaSense and Tegus help you make smarter decisions faster. ----- Editing and post-production work for this episode was provided by The Podcast Consultant (⁠⁠⁠https://thepodcastconsultant.com⁠⁠⁠). Show Notes: (00:00:00) Welcome to Invest Like the Best (00:05:55) The Rise of Apollo and Credit Markets (00:08:05) Innovations in Asset Management (00:11:42) The Role of the US in Global Capital Markets (00:15:26) The Future of Asset Management and Investment Strategies (00:21:03) The Impact of Interest Rates on Investment (00:25:27) Apollo's Business Model and Growth (00:25:17) The Changing Landscape of Private Markets (00:46:03) Apollo's Culture and Vision (00:47:54) The Importance of Company Culture (00:52:52) The Future of Private and Public Markets (00:57:50) Building a Great Origination Platform (01:02:03) Exciting Deals and Personal Stories (01:14:47) The Role of AI and Future Opportunities (01:22:16) Maintaining Company Culture Amidst Change (01:24:06) The Kindest Thing Anyone Has Ever Done For John

“They all hate you.” That's what a young David Bishop heard from his regional manager, and it turned his view of leadership on its head. If you've ever questioned your leadership style or wondered why your team isn't as aligned as they could be, this episode is packed with insights that will shift how you think about growth. David Bishop is a top executive coach to leaders at companies like Netflix, Google, and Amazon. Before that, he ran two global media giants as President of Sony Pictures and MGM Home Entertainment.  Leading Through People, Not Just Performance David unpacks the personal stories and pivotal moments that shaped his leadership—from managing a record store to launching game-changing products like DVD and Blu-ray. He explains why creating a culture of engagement isn't just good ethics, it's smart business. When people feel safe, aligned, and invested, performance and profit follow. Why Culture Can't Be Left to Chance You'll learn why engagement surveys aren't just for HR, and how David helps leadership teams turn feedback into real behavioral shifts. He breaks down his process for aligning teams, measuring values, and moving founders from “do-it-all” mode into strategic leadership. If you're building something bigger than yourself, this episode offers a playbook for doing it with more clarity, alignment, and impact. Enjoy this episode with David Bishop... Soundbytes 08:18 - 08:38 “I learned that if you have people who are really invigorated to come to work and they feel they can do that in a psychologically safe environment, and they can contribute, then profits go up.” 11:36 - 12:13 “It's important to have the distinction of having a happy workplace versus an engaged workplace… People can come in and be with their friends and be happy, but not be productive. But what I look for in a culture, in a team, is high levels of engagement. Where people spring out of bed in the morning and really feel that they are working for a common purpose.” 35:01 - 35:18 “It's not just about the product or the services that you're selling, or about the consumers. Of course the end user is really important, but people often look over the culture.” Quotes “If you want to change a culture, measure it.” “My approach to leading people was always about creating an environment of high engagement.” Links mentioned in this episode: From Our Guest Website: https://thedavidbishopgroup.com/  Connect with David Bishop on LinkedIn: https://www.linkedin.com/in/thedavidbishopgroup/  Connect with brandiD Download our free guide to learn 16 crucial website updates that attract more leads and convert visitors into clients: https://thebrandid.com/website-tweaks/ Ready to elevate your digital presence with a powerful brand or website?  Contact us here: https://thebrandid.com/contact-form/

On this episode of the Customers First podcast, I'm joined once again by Amy Kehs, a seasoned brand strategist and communication expert focused on enhancing the visitor experience in museums. With over two decades of experience in public relations, Amy has developed a deep understanding of how to foster meaningful connections between institutions and their audiences, particularly in the wake of the disruptions caused by the pandemic. In our discussion, Amy introduces her recently published ebook, "Building Connection in a Noisy World," which serves as a practical guide for museums striving to improve visitor engagement and retention. The book offers actionable insights and strategies to encourage repeat visits and cultivate lasting community relationships. Amy emphasizes the importance of seeing visitors not merely as one-time attendees but as potential lifelong advocates who will return and share their experiences with friends and family. We explore the concept of museums becoming community hubs, where they can forge strong connections with visitors. Through engaging anecdotes, such as the loyalty fostered by a favourite restaurant and the 'Cheers' effect, Amy illustrates how consistent, welcoming experiences can create a sense of belonging. She encourages institutions to embrace local partnerships and community events, creating traditions that invite people back again and again. A significant portion of our conversation revolves around the necessity of clear and consistent storytelling. Amy stresses that museums must clearly articulate their unique missions and values so that visitors understand their significance beyond the walls of the institution. This clarity not only makes their messaging more memorable but also drives engagement and fosters advocacy. Moreover, our dialogue highlights the critical role of the visitor experience—how the journey begins long before anyone walks through the doors. Amy outlines the need for a meticulously crafted digital presence as the first touchpoint, setting the stage for an impactful in-person experience. From effective signage to follow-up communications, she underscores the importance of every aspect of interaction in shaping visitor perceptions and fostering loyalty. As we wrap up, Amy imparts valuable advice to museums and businesses alike: building relationships doesn't require a hefty budget; it involves a commitment to community engagement and clear communication. Her book is described as not merely a textbook but a living resource filled with real-life applications that can be utilized to nurture relationships and enhance the overall customer experience, no matter the industry. Amy's Contact Information: Website: www.amykehs.com LinkedIn:  @amy-kehs-communications E-Book: https://www.lovemymuseum.com/ebook   Tacey's Contact Information: Website: taceyatkinson.com All Socials: @TaceyAtkinson   Thank you for tuning in, and I look forward to having more valuable conversations together in the future. Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go, Create the Magic!

Esteemed Colleague Meredith wrote in with a question about celebrating milestones at work.  Let's discuss! I'm celebrating a milestone at work today with my exec - his new book pubilshes today!  You can find out more at leanlearningbook.com while we kick back and enjoy the day.   I always love to hear from you: askanassistant.com Book a 1:1 with me: jesslindgren.com/coaching Lay your comments, questions, thoughts, and concerns on me.  Have an awesome week!  xo Jess Want a note from me and my IBM Selectric II typewriter?  Write to me here and I'll type back soon: Jess Lindgren 4465 E Genesee Street STE 114 Syracuse, NY 13214

Hitting the 150-employee mark can feel like your business is about to break. Don't wait for chaos! In this crucial follow-up to our previous episode, Andrea Fredrickson and Michelle Hill provide actionable strategies to proactively navigate the growing pains of scaling your company beyond the 100-200 employee range.   Discover how intentionally codifying your company culture, redesigning your organizational structure and processes, and clearly defining roles and responsibilities can prevent things from falling through the cracks. Learn why empowering your leaders and building their capacity is essential for sustainable growth.    This episode offers a roadmap to move from reactive firefighting to a smoother, more controlled expansion, ensuring your business thrives instead of breaks.   Takeaways   Companies often struggle at 150 employees due to lack of systems. Proactive measures can ease the transition during growth. Culture defines how work gets done in an organization. Clear behaviors and values are essential for a strong culture. Organizational structure must evolve with company size. Roles and responsibilities need to be clearly defined. Decision-making authority should be delegated appropriately. Leadership capacity must be built within the organization. Effective communication processes are crucial for larger teams. Implementing structured processes can prevent future headaches.   For more resources on developing leadership skills visit us at Revela. Where we've helped hundreds of executives lead productive teams and thriving organizations.   This podcast is produced by Two Brothers Creative.  

In this new series of episodes on Our Agile Tales, we're getting radically honest about company culture with Lizzie Benton—culture coach, founder of Liberty Mind, and one of the most refreshingly candid voices in the world of modern work.Let's face it: “culture” has become a buzzword. It's often pitched as a magic bullet for success, but most organizations still struggle to define it—let alone get it right. In this series, Lizzie helps us move beyond the platitudes. She unpacks what culture actually is, why so many transformations fall flat, and what it really takes to build a workplace where both people and business can thrive.We'll explore the tools and mindsets that matter, and dig into the uncomfortable truths that often get overlooked.In this episode:In this episode, we delve into company culture and the essence of creating better workplaces with Lizzie Benton, a culture coach and founder of Liberty Mind. Lizzie shares her insights on moving beyond bureaucratic structures to build more human-centered, purpose-driven workplaces. The conversation touches on the success of Scandinavian countries in workplace happiness, the importance of trust, the pitfalls of traditional performance management, and the benefits of dynamic re-teaming. Lizzie also emphasizes the necessity of clear purpose, the treatment of people as adults, complexity consciousness, psychological safety, and participative decision-making in building progressive organizations.00:00 Introduction02:01 Exploring Scandinavian Work Culture05:56 The DNA of Progressive Organizations11:57 The Importance of Wholeness at Work15:34 Humanizing Performance Management19:53 The Future of Fluid Organizations23:24 Democratizing Decision Making27:02 Conclusion About Lizzie Benton:Lizzie is a culture coach and the founder of Liberty Mind. She helps companies evolve beyond bureaucratic structures toward more human-centered, purpose-driven workplaces. She's worked across industries—from tech to charities to construction—always with a focus on unlocking human potential and helping teams co-create meaningful change.Her approach blends depth and practicality, rooted in progressive practices like self-management, Liberating Structures, and Teal principles. Lizzie is a certified Holacracy Practitioner, Semco Style Expert, and TuffLeadership coach. She's been named one of the top 30 millennials changing the world of work and has been featured in Forbes, The Metro, and The Financial Times.Visit us at https://www.ouragiletales.com/about

Episode 93.  What's an agency business and what do you do after building one to 100 people and then selling? Retire?In this episode of the Lifetime at Work podcast, host Greg Martin interviews John Ghiorso, founder of Orca Pacific, an Amazon media agency, which he successfully built and sold. John shares his journey from an accidental agency owner to a seasoned entrepreneur now setting up a venture studio model to launch multiple niche-focused marketing agencies. Key topics include the dynamics of running and scaling agencies, the importance of aligning company values, the impact of AI on agency businesses, and strategies for hiring and retaining top talent.00:00 Introduction to the Podcast and Guest00:23 John's Agency Journey01:30 Understanding the Agency Business03:12 Starting and Scaling an Agency05:28 Retirement and New Ventures08:10 Hiring and Retaining Talent12:32 Company Culture and Values19:12 Deciding to Sell the Business22:09 Personal and Market-Based Reasons for Selling23:01 Navigating the Competitive Landscape of Amazon Agencies24:41 The Impact of COVID-19 on Business Strategy25:27 The Acquisition Process and Choosing the Right Partner26:49 Life After Acquisition: Working with Media Monks29:11 Reflections on Entrepreneurship and Leadership31:23 Advice for Aspiring Agency Professionals34:32 The Future of Agencies in an AI-Driven World43:31 Key Traits for Successful Agency Leaders46:56 Resources and Final Thoughts

In this episode of Grow a Small Business, host Troy Trewin interviews John Abrams, founder of South Mountain Company, shared his remarkable journey from launching a small six-person architectural construction firm in 1973 to growing it into a thriving 40-employee solar business generating $20 million in annual revenue. A strong advocate for employee ownership, Abrams highlighted the advantages of worker cooperatives and Employee Stock Ownership Plans (ESOPs), emphasizing their positive impact on productivity and employee retention. In his new book, From Founder to Future: A Business Roadmap to Impact, Longevity, and Employee Ownership, John Abrams explores the critical topic of succession planning for aging business owners, offering insights on preserving company values, fostering effective communication, and achieving a sustainable work-life balance. He also reflected on navigating challenges like the 2008 financial crisis and underscored the importance of community engagement in building a resilient and purpose-driven business. Other Resources: Companies We Keep: Employee Ownership and the Business of Community and Place, 2nd Edition by John Abrams The Company We Keep: Reinventing Small Business for People, Community, and Place by John Abrams Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: What do you think is the hardest thing in growing a small business? According to John Abrams, the hardest thing in growing a small business is getting everyone aligned behind a single mission—what he describes as “getting all the wood behind a single arrow”—while also maintaining core values in the face of numerous external temptations. He emphasizes that as a business grows, staying true to its founding principles becomes increasingly difficult, yet it's essential for long-term success and integrity. What's your favorite business book that has helped you the most? John Abrams' favorite business book that has helped him the most is Managing Transitions by William Bridges. He values it for its insights on how to effectively move from one stage of business to another, emphasizing that it offers guidance on navigating all kinds of changes within a company. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? John Abrams recommends several alternative sources of learning rather than traditional business media. He highlights The Ink and The Contrarian as valuable platforms, along with communicator Anat Shenker-Osorio for her insights on messaging and influence. While not all are strictly business-focused, he finds them powerful for understanding communication, leadership, and societal context—all of which he sees as essential to growing a meaningful small business. What tool or resource would you recommend to grow a small business? John Abrams recommends strong communication tools—both written and spoken—as the most important resource for growing a small business. He believes that clear, effective communication is the key to building relationships, aligning teams, and driving a business forward successfully. What advice would you give yourself on day one of starting out in business? John Abrams would advise himself on day one of starting out in business to recognize that it's going to be an incredible ride, to enjoy every minute of it, and to stay conscious and aware of how he builds relationships with people, as they are the true key to success. He reflects that in his early years, he focused too much on product quality and not enough on the importance of people, which he later realized is what small business is really about. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.     Quotable quotes from our special Grow A Small Business podcast guest: When people are truly part of something, they give it everything they've got – John Abrams Growth is overrated and often the cause of trouble rather than triumph – John Abrams Communication is the key to small business — writing, speaking, and being transparent – John Abrams  

Rick Smith (CEO, Axon) joined Logan to share the 30-year journey of building a nearly $50B public company behind the TASER, police body cameras, and now AI-powered tools like Draft One. He talks about taking Axon public in the early 2000s, navigating intense public scrutiny, and evolving from a controversial hardware startup into a software and AI pioneer. Rick also reflects on leadership lessons, regulatory battles, and his long-term mission to make the bullet obsolete. It's a candid and compelling conversation with one of the most unconventional founders in tech. (00:00) Intro (01:31) Axon: Reducing Violence Through Technology (02:12) The Evolution of Axon: From Taser to Body Cameras (04:56) Challenges and Triumphs: Going Public and Beyond (07:17) The Impact of Ferguson and the Rise of Body Cameras (11:16) Navigating Cultural and Business Shifts (17:04) The Role of AI and Future Innovations (25:26) The Taser: Technology and Purpose (34:17) Making the Bullet Obsolete: Future of Law Enforcement (37:10) Consumer Market Evolution (37:59) Proving Taser's Viability (40:17) Targeting Gun Owners (41:45) Taser-Related Deaths and Media Perception (48:07) Employee Taser Experience (50:59) Impact of Body Cameras (52:43) AI Innovations in Law Enforcement (56:15) Challenges in Product Development (01:04:27) Regulatory Hurdles (01:11:31) Leadership and Company Culture (01:14:58) Future Vision for Axon Executive Producer: Rashad Assir Producer: Leah Clapper Mixing and editing: Justin Hrabovsky Check out Unsupervised Learning, Redpoint's AI Podcast: https://www.youtube.com/@UCUl-s_Vp-Kkk_XVyDylNwLA

In this episode of the Drop In CEO podcast Ben Yost, the newly appointed CEO of Yost Foods Inc. discusses the importance of family values in the business, and how Yost Foods addresses client needs with agile, customized solutions. Ben shares insights on maintaining a strong company culture, managing a family business, and the company's commitment to community service. Episode Highlights: 02:00 Ben Yost's Journey in the Family Business 05:52 The Origin Story of Yost Foods 09:22 Navigating Challenges and Celebrating Successes 15:48 The Importance of Company Culture and Community Service Ben Yost is the General Manager of Yost Foods, where he leads with an accountability-driven leadership style. Focusing on empowering his team, he prioritizes ability and accountability over previous experience or education. Ben’s leadership philosophy emphasizes pushing decisions as far down as possible while maintaining clear expectations. His commitment to a team-oriented approach has shaped Yost Foods' culture, where collaboration, not individual stardom, drives success. With a focus on community impact and service-minded values, Ben is dedicated to ensuring the company's growth while honoring its legacy. Balancing family, business, and personal growth, he continues to reflect on his journey and leadership choices. Connect with Ben Yost: Company Website: www.yostfoods.com Ben’s Linkedin: https://www.linkedin.com/in/ben-yost-58015232/ For More Insights from The Drop In CEO:

From Train Tracks and Enterprise to Production Scheduling!Sound Bites:"I hit a cow with a train." - Nick Buchel"We always find a way in the end." - Nick Buchel"Life is what you make it." - Alec Smasal"If you're not changing, you're not really living." - Alec SmasalWe talk day-to-day, lead times, organized chaos, 911s, talking with QBs, 1 million+ board feet, change and many other topics. This was a fun one!Chapters:00:00 - Introduction and Backgrounds03:07 - Career Transitions and Experiences06:10 - Production Scheduling Dynamics09:10 - Automation and Changes in Production11:51 - Teamwork and Collaboration15:04 - Handling Challenges and 911 Situations18:11 - QB Interaction21:08 - Company Culture and Community23:59 - Final Thoughts and Billboards

Your competitors are already using AI. Don't get left behind. Weekly strategies used by PE Backed and Publicly Traded Companies →https://hi.switchy.io/U6H7S--In this episode, Ryan Staley and Brandon Taylor discuss the critical role of company culture in the context of AI-led transformations. They explore how to assess leadership and team dynamics, set expectations for change, and ensure cross-functional alignment. Brandon emphasizes the importance of a world-class culture, the need for personal alignment with company goals, and the use of scorecards to measure performance effectively.Chapters00:00 The Importance of Company Culture in AI Transformation02:51 Assessing Leadership and Team Dynamics05:56 Setting Expectations for Change and Growth09:04 Cross-Functional Alignment for Success11:50 Utilizing Scorecards for Performance Measurement

Chat With Leaders Podcast is now The Steward Chair. The Steward Chair is a podcast that explores leadership as stewardship—the responsibility of guiding organizations, people, and industries with integrity, long-term thinking, and a commitment to doing good while doing well. Through deep, candid conversations with high-level business leaders, we unpack the challenges, decisions, and strategies that define values-driven leadership. This is a space for leaders who recognize that success is about more than personal achievement; it’s about leaving a lasting, positive impact on their organizations and communities. Each episode provides real-world insights on how to navigate business challenges while maintaining ethical integrity, long-term sustainability, and a legacy-driven mindset. This show is a collaboration between Chat With Leaders Media and End of the Line Productions. Learn more at https://chatwithleaders.com/ and https://www.eotlproductions.com/.See omnystudio.com/listener for privacy information.

In this episode of The Steward Chair, Gabrielle Mills, President and Founder of Sourced., shares her journey of leading with intentionality and empathy, exploring how faith, values-based leadership, and strategic delegation drive meaningful, long-term success. We discuss how fractional teams can empower small businesses, the evolving role of a founder-turned-CEO, and the balance between personal stewardship and business leadership, providing actionable takeaways for leaders committed to stewardship, integrity, and impact. Key Takeaways The power of delegation and fractional leadership to scale with integrity The personal and spiritual convictions that shaped Gabrielle’s entrepreneurial path Why focusing on people before profit builds stronger, sustainable businesses Resources Mentioned Visit https://www.getsourced.me/ Follow Gabrielle on LinkedIn https://www.linkedin.com/in/gabriellemills Recommended reading: The E-Myth Revisited by Michael E. Gerber Join the ConversationThe Steward Chair is about equipping and inspiring business leaders to build organizations that stand the test of time. If this episode resonated with you, share your biggest takeaway and tag us on LinkedIn https://www.linkedin.com/company/chatwithleaders/ and https://www.linkedin.com/company/end-of-the-line-productions/. Elevate your podcast, company meeting, or industry event strategies to better engage stakeholders and drive meaningful growth! Visit ChatWithLeaders.com to learn more about how we can help.See omnystudio.com/listener for privacy information.

In this episode of the Big Success Podcast, Chris Dyer breaks down the real drivers of company culture and why transparency, trust, and human connection matter more than ever in the age of AI. Drawing on his "Seven Pillars of Culture," Chris shares candid lessons from his own leadership journey, including the moment he realized he was the problem. Whether you lead a remote team or run a fast-growing business, this conversation is packed with actionable insights on building cultures that perform without burning people out.Get out of the day-to-day grind. Learn how to build a business that works without you in 30X Business, designed for real results by one of the world's top business coaches. Join 30x Business here. https://store.bradsugars.com/products/30x-business About Chris Dyer:Chris Dyer is a renowned leadership speaker, author, and workplace culture expert known for helping companies unlock performance through radical transparency and trust. A former CEO who turned his own missteps into a playbook for culture change, Chris now helps organizations thrive by focusing on what makes them humanLearn more about Chris: https://chrisdyer.com/About Brad SugarsInternationally known as one of the most influential entrepreneurs, Brad Sugars is a bestselling author, keynote speaker, and the #1 business coach in the world. Over the course of his 30-year career as an entrepreneur, Brad has become the CEO of 9+ companies and is the owner of the multimillion-dollar franchise ActionCOACH®. As a husband and father of five, Brad is equally as passionate about his family as he is about business. That's why, Brad is a strong advocate for building a business that works without you – so you can spend more time doing what really matters to you. Over the years of starting, scaling and selling many businesses, Brad has earned his fair share of scars. Being an entrepreneur is not an easy road. But if you can learn from those who have gone before you, it becomes a lot easier than going at it alone.Please click here to learn more about Brad Sugars: https://bradsugars.com/Learn the Fundamentals of Success for free:The Big Success Starter: https://results.bradsugars.com/thebigsuccess-starter

In this episode of Owned and Operated, we shift focus to a critical yet often overlooked pillar of business success: leadership development and management training. With insights from Amir of Snowball Industries, we dig into how identifying and nurturing potential leaders is foundational to scaling tier two and tier three service businesses.The discussion explores the evolution from technical expertise to soft skills as the driving force behind effective leadership. We unpack the core values that matter most—empathy, urgency, financial intelligence, and humility—and how they shape team culture, performance, and long-term growth. John and Amir also examine structured training programs, peer learning opportunities, and practical management tools that enable owners and operators to build sustainable, high-performance teams.For anyone acquiring or operating in remote and niche sectors like HVAC or turf installation, this conversation delivers actionable insight into creating a leadership framework that fuels operational excellence and employee retention.

On this episode of the Customers First Podcast, I welcome back Angie Robinson, a valued member of our Customers First family and a leadership development facilitator. Angie shares her rich background and journey from a successful corporate HR career to establishing her coaching business focused on empowering leaders through self-awareness and development. With over 25 years of experience in HR across various industries, Angie emphasizes her passion for people development and the importance of honing in on what brings joy and impactful results within organizations. We dive deep into Angie's insights on the pivotal role of self-awareness in effective leadership. As we explore the framework she introduced in previous episodes, we focus on her three keys to leadership magic: Character, Confidence, and Connection. Angie articulates how self-awareness serves as the foundation for these principles, allowing leaders to understand their strengths, weaknesses, and intrinsic impacts on their teams. The conversation shifts to the specifics of each key. First, Angie discusses Character as the core of self-awareness, underscoring the importance of understanding one's values, beliefs, and behaviours. She reflects on how this self-reflection can unveil blind spots and lead to intentional decisions that enhance leadership effectiveness. As we delve into Confidence, Angie challenges the misconception that seeking support for self-doubt equates to weakness. Instead, she advocates for a grounded trust in oneself despite uncertainties. She highlights the inner dialogues that can hinder our confidence, encouraging listeners to recognize and confront these limiting beliefs. Finally, we wrap up with Connection, which Angie emphasizes as a fundamental human need and a critical component of authentic leadership. She explains how meaningful relationships with ourselves and others foster trust and psychological safety in the workplace. By connecting deeply with both ourselves and our teams, we create an environment that promotes collaboration and shared growth. Angie concludes with a strong reminder of the importance of integrating these three keys into everyday leadership practice, suggesting that they're interconnected and reinforce one another. This episode not only expands on how to cultivate impactful leadership but also challenges listeners to reflect on their practices and commit to personal and professional growth. Tune in to gain actionable insights and hear Angie's unique perspective on creating a culture where leadership development thrives.   Angie's Contact Information: LinkedIn: @angiekrobinson Instagram: @angierobinsoncoaching Website: angie-robinson.com   Tacey's Contact Information: Website: taceyatkinson.com All Socials: @TaceyAtkinson   Thank you for tuning in, and I look forward to having more valuable conversations together in the future. Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go, Create the Magic!

This episode is a recording of our recent live webinar on the Coaching & Accountability Matrix.In this session, we break down how to drive performance and accountability while building trust through effective coaching. If you missed it live, here's your chance to catch the full replay.

In this special transition episode of Trends from the Trenches, Ari Berman, CEO of BioTeam, takes the mic as the new host of the Trends from the Trenches podcast and speaks with founding host Stan Gloss, co-founder of BioTeam. During their conversation, they cover Stan's journey as an entrepreneur, including the valuable lessons learned along the way, words of wisdom for people on similar paths, and what he is most proud of during his time at the company. Stan also discusses the impact dyslexia has had on his career and life and his new areas of research.Links from this episode:  Bio-IT World BioTeam Bio-IT World Europe African Centers of Excellence in Bioinformatics and Data-Intensive Sciences: Building The Technology Foundations For Global Growth   Trends from the Trenches boiler: Bio-IT World's Trends from the Trenches podcast delivers your insider's look at the science, technology, and executive trends driving the life sciences through conversations with industry leaders. BioTeam co-founder Stan Gloss brings years of industry experience in science, data, and technology to conversations exploring what is driving data and discovery, and what's coming next.

Show Website: https://mspbusinessschool.com/ Guest Name: Joel Cahill LinkedIn page: https://www.linkedin.com/in/joel-cahill/ Company: INFIMA Security Website: https://infimasec.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ In this engaging episode of MSP Business School, hosted by Brian Doyle, listeners are introduced to Joel Cahill, co-founder of Infima, a cybersecurity company grounded in behavioral science. With Brian navigating through a scratchy voice due to Connecticut's pollen season, the discussion takes a dive into Joel's transition from a high-paced Wall Street career to steering a company aimed at refining security awareness training. This career leap was not just a change of industry but also a melding of unique backgrounds with Joel's trading insights meeting his co-founder's cybersecurity prowess from his time working with the Department of Defense. The conversation unpacks the application of behavioral science in both finance and cybersecurity, revealing insights into why people often react impulsively to potential phishing threats and how proper training can counteract these tendencies. Joel elucidates on the creation of Infima's automated security training solutions, shedding light on how these solutions reduce the strain on MSPs while empowering employees to become vigilant cyber defenders. This process doesn't just bolster cybersecurity but significantly adds value for MSPs looking to deepen their impact and effectiveness within their clientele. Key Takeaways: Behavioral Science in Cybersecurity: Joel explains the crossover of behavioral science principles from his trading experience to enhancing security awareness training. System 1 and System 2 Thinking: The episode dives into Kahneman's concept of System 1 and System 2 thinking and its relevance to cybersecurity training, particularly in phishing awareness. Company Culture and Cyber Awareness: Encouragement of a supportive company culture where employees are empowered to report mistakes promptly to mitigate cyber risks. Fully Automated Security Solutions: Infima's innovative approach to providing an automated and fully managed security awareness training platform for MSPs. The Value of Communication: Stressing the importance of MSPs effectively communicating with clients to bring value through understanding and overcoming cybersecurity challenges. Sponsor vCIOToolbox: https://vciotoolbox.com

On today's episode, Andy answers live call-in questions on how to handle hater comments as an ambitious teenager, how to trust yourself more than other people's opinions, and what steps to take to correct company culture when you have older employees who are set in their ways.

 Coming this Wednesday: Chris Dyer joins the Big Success Podcast to reveal the truth about company culture, trust, and the growing role of AI at work. In this powerful preview, you'll hear why transparency and human connection are more important than ever—and how leaders can adapt in a world shaped by remote teams and emerging tech. Don't miss this conversation with one of today's most trusted voices in workplace culture!About Brad SugarsInternationally known as one of the most influential entrepreneurs, Brad Sugars is a bestselling author, keynote speaker, and the #1 business coach in the world. Over the course of his 30-year career as an entrepreneur, Brad has become the CEO of 9+ companies and is the owner of the multimillion-dollar franchise ActionCOACH®. As a husband and father of five, Brad is equally as passionate about his family as he is about business. That's why, Brad is a strong advocate for building a business that works without you – so you can spend more time doing what really matters to you. Over the years of starting, scaling and selling many businesses, Brad has earned his fair share of scars. Being an entrepreneur is not an easy road. But if you can learn from those who have gone before you, it becomes a lot easier than going at it alone.Please click here to learn more about Brad Sugars: https://bradsugars.com/Learn the Fundamentals of Success for free:The Big Success Starter: https://results.bradsugars.com/thebigsuccess-starter

While most entrepreneurs are stuck in the hustle, David Henzel has built a portfolio of thriving companies that practically run without him, and he credits it all to one unexpected shift: choosing to lead with love, not fear. David has a portfolio of startups, including LTVplus, TaskDrive, Shortlist.io, 50saas, and his passion project, Managing Happiness. He has also had multiple exits, including MaxCDN. In this conversation, he opens up about automating himself out of daily operations, how he helps others define personal vision and values, and why empathy doesn't always come naturally, but can be cultivated. You'll also hear how his rare neurological condition (aphantasia) affects his memory and emotions, and how he's turned that into a leadership advantage. From hiring practices to product development to AI's role in modern teams, David shares a full-stack perspective on building aligned, purpose-driven companies. Tune in now!  — This episode is part of the 8FE (8-figure entrepreneur) series, where we talk to entrepreneurs who have already passed the million-dollar mark.  — Key Takeaways: 00:00 Intro 01:23 David's entrepreneurial journey and philosophy  03:03 Alignment and personal development  06:10 Delegation and trust in business  10:31 Balancing passion and financial success  12:03 Reflecting and adjusting in business  18:40 The role of AI in software development  20:38 Personal challenges and overcoming them  28:53 Maintaining business life on the road  34:34 Love Not Fear 38:44 Hiring and company culture  49:58 Lessons learned from mistakes  52:29 Advice for young entrepreneurs  54:32 Outro — Additional Resources:

This week, we are revisiting a conversation between Lightspeed partner Michael Mignano and Arvind Jain, the founder and CEO of Glean about the evolution of AI-assisted enterprise search.Arvind shares what insights helped to start Glean's journey in 2019, how the company leveraged transformer-based models early on, and how Glean developed the market for this product. They also talk about competition, the technical aspects of integrating Glean across SaaS platforms, and the monumental impact of ChatGPT on the industry. Episode Chapters(00:00) Introduction (01:15) Why Arvind Created Glean to Solve Enterprise Search Problems(03:50) Technical Foundations: Building Glean with Transformers(09:04) Product Market Fit and Early Challenges(12:16) The Impact of ChatGPT and Market Evolution(13:42) Glean's Architecture and Model Integration(17:58) The Future of AI in Enterprises(27:52) Leadership, Competition, and Company Culture(35:48) Reflections and Lessons from Rubrik to Glean(41:15) Lightning Round and Closing RemarksStay in touch:www.lsvp.comX: https://twitter.com/lightspeedvpLinkedIn: https://www.linkedin.com/company/lightspeed-venture-partners/Instagram: https://www.instagram.com/lightspeedventurepartners/Subscribe on your favorite podcast app: generativenow.coEmail: generativenow@lsvp.comThe content here does not constitute tax, legal, business or investment advice or an offer to provide such advice, should not be construed as advocating the purchase or sale of any security or investment or a recommendation of any company, and is not an offer, or solicitation of an offer, for the purchase or sale of any security or investment product. For more details please see lsvp.com/legal.

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In this episode of Medtech Talk, host Geoff Pardo and Eric Wichems, former CEO of Vertos Medical (recently acquired by Stryker), discuss the responsibilities of a CEO, why high accountability and transparency are important aspects of company culture, and how to hire the right person for the position—and how to determine if they can thrive in your company's culture. Wichems shares his background in engineering and how he found his way to Vertos, as well as his thoughts on the Stryker acquisition and the reasons behind it. Medtech Talk Links:  Cambridge Healthtech Institute   Medtech Talk  Gilde Healthcare   Vertos Medical: Vertos Medical Stryker: Stryker Interventional Spine 

This week, Carl welcomes Ken Rusk, an accomplished author, entrepreneur, and podcast host. The conversation delves into Ken's inspiring journey from a ditch-digging job to becoming a successful business owner, as well as his charitable efforts and personal experiences, including his daughter's battle with cancer. Ken shares how these experiences shaped his perspectives on life, business, and the importance of giving back, emphasizing the value of practical skills and hands-on work in today's society.  Ken also speaks about his best-selling book, Blue Collar Cash, which offers insights into building a successful and fulfilling life through blue-collar work. He discusses the significance of creating a positive company culture and empowering employees, touching on his new book that aims to guide business owners in attracting and retaining dedicated workers. The episode provides valuable takeaways on leadership, motivation, and the broader impacts of generosity and gratitude in both your personal and professional life.   Connect with Ken: Website Podcast Book LinkedIn Instagram Facebook X   Connect with Carl: Instagram Facebook LinkedIn YouTube Website   Produced by: Social Chameleon

It's time for some real talk with Morgan DeBaun. In this episode, Morgan DeBaun answers YOUR questions on everything from startup funding to navigating layoffs. Plus, she shares what's going on behind the scenes with her book launch, pregnancy news, and business shifts.   In this episode: 00:00 Introduction and Updates 00:15 Impact of Executive Orders on Business 00:59 AfroTech Community Growth 02:14 Book Tour and Reader Feedback 05:35 Exciting Personal News 09:47 Fundraising Tips for Startups 14:05 Finding Co-Founders and Team Members 18:24 First Hires and Business Growth 20:47 Work-Life Balance and Company Culture 26:30 Advice for Laid-Off Workers 31:16 Conclusion and Final Thoughts     In the episode, Morgan covers everything from navigating pregnancy and scaling AfroTech to reflections on her book, Rewrite Your Rules. She also answers audience-submitted questions, giving her opinions on VC funding in today's climate, building a team, balancing “soft life” with startup demands, and shifting through motherhood and entrepreneurship.   Whether you're building a business, pivoting careers, or just trying to figure it all out in this wild time, this episode is packed with clarity, honesty, and strategy. Tune in and don't forget to leave a rating and review!   Order Rewrite Your Rules: https://www.amazon.com/Rewrite-Your-Rules-Achieve-Freedom/dp/0593725050 Join the Newsletter for More Exclusive Content: https://worksmartprogram.ac-page.com/thejourneypodcast Make sure you are following Morgan's journey on TikTok: https://www.tiktok.com/@morgandebaun?_ Follow us on Instagram: https://instagram.com/thejourneybymdb Produced by MicMoguls.com

On this episode of the Customers First podcast, I have the pleasure of speaking with David Sauers, co-founder and CEO of Royal Restrooms, a company redefining the portable restroom industry. We delve into David's journey, exploring the pivotal moments that led him to transform what was once considered a functional necessity into an experience that enhances any event. With a focus on creating luxurious, climate-controlled restroom trailers adorned with stylish interiors, David's vision was shaped by a personal moment involving his children that highlighted the pressing need for an elevated restroom experience at events.   David candidly recounts the frustrations with traditional port-a-potties and how those experiences catalyzed innovation. Competitive advantages, such as climate control and aesthetics, swiftly turned Royal Restrooms' offerings from a niche product to an expectation at high-end events and weddings. He demonstrates a profound understanding of the importance of customer experience, emphasizing that the quality of restroom facilities can significantly affect guests' overall enjoyment and willingness to stay longer at events. David points out that their trailers have exceeded customer expectations, leading to lasting loyalty among their clientele.   Throughout the conversation, we explore the challenges of innovating within an industry that has long been dominated by outdated perceptions. David reflects on the monumental effort required to change mindsets and illuminate the potential for an improved event experience through superior restroom facilities. His insights remind us that every detail contributes to an event's ambiance, proving that even something as commonplace as a restroom can be a conversation starter.   We also touch on David's leadership philosophy and entrepreneurial vision, where he advocates for a willingness to embrace change and disruption as integral to business success. He articulates the importance of persistence and belief in one's vision, emphasizing that even no's from investors can lead to transformative pathways if one remains committed. His advice to fellow innovators—keep pushing forward, keep iterating, and always stay connected to your vision—resonates powerfully.   Tune in to discover how Royal Restrooms sets a new standard in customer experience within the event industry, and glean invaluable insights that can help elevate your organization.   David's Contact Information: Website: https://www.royalrestrooms.com LinkedIn: @DavidSauers Instagram: @davidsauersjr   Tacey's Contact Information: Website: taceyatkinson.com All Socials: @TaceyAtkinson    Thank you for tuning in, and I look forward to having more valuable conversations together in the future.   Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go, Create the Magic!

Dr. Beckett and Rich Klein delve into a wide-ranging discussion on type card collecting, early Beckett publications, and the intricacies of sports card cataloging. They recount stories from their careers, including the challenges of identifying type cards, integrating magazine cards into their guides, and reminiscing about their experiences at the National Sports Collectors Convention. The episode also highlights Beckett Media's early marketing strategies and the importance of fostering a team atmosphere through company lunches and offsite events.   00:37 Type Card Collecting Insights 02:24 Magazine Cards and Their Legitimacy 06:25 Beckett Employee Cards and National Shows 10:35 Company Culture and Events 15:54 Reflections on Remote Work and Leadership  

In this episode of Remodelers On The Rise, Kyle hits the floor at JobTread Connect in Dallas, TX for quick, candid conversations with some of the brightest minds in the remodeling industry. Hear fresh takes on marketing, leadership, job costing, team culture, and more — all in a fast-paced, behind-the-scenes format. Featuring voices from industry leaders, you won't want to miss this! ----- Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit RemodelersOnTheRise.com today and take your remodeling business to new heights! ----- Takeaways Understanding your numbers is crucial for success. Hard conversations are necessary for growth. Identify what makes your business unique. Core values can differentiate your business. Pre-construction efforts save time and resources. A strong company culture attracts and retains talent. Content marketing is vital for visibility. Continuous learning is essential for growth. Adapt to industry changes to stay relevant. Invest in your business to achieve long-term success. ----- Chapters 00:00 Understanding the Importance of Numbers 03:43 Creative Marketing Strategies 06:38 Core Values and Company Culture 09:47 The Role of Content in Business 12:55 Continuous Learning and Improvement 15:49 Evolving with Customer Needs

Jeannette examines the essential elements of creating a positive organisational culture, outlining 10 transformative steps to help listeners assess and cultivate the culture they desire. From defining core values and embedding culture into everyday practices to celebrating successes and fostering community, each point emphasises the importance of authenticity, purpose, and open communication Jeannette explains why: Establishing clear core values is essential as they set the foundation for the desired culture within an organisation. Values should reflect what you want to be known for and guide behaviours and decisions. Culture should be integrated into every aspect of the organisation, from recruitment and onboarding to product development and client interactions. Creating an environment where team members feel comfortable expressing themselves and providing feedback is crucial. Openness fosters creativity and ensures that everyone feels heard and valued. Recognising and celebrating both small and large achievements within the team helps to build morale and reinforces a positive culture. Simple acts of gratitude can have a significant impact. Subscribe to Brave Bold Brilliant for weekly wisdom on leadership, legacy, and living boldly. This episode is living proof that no matter where you’re starting from — or what life throws at you — it’s never too late to be brave, bold, and unlock your inner brilliant. Visit https://brave-bold-brilliant.com/ for free tools, guides and resources to help you take action now

In this episode of the SaaS Revolution Show, Alex Theuma sits down with Marcus Ryu - Co-founder of Guidewire and now a Partner at Battery Ventures - for an honest conversation about the highs, lows, and hard lessons of building and backing SaaS companies. Marcus shares how he went from pursuing a career in academia to leading a billion-dollar business, what it felt like to face years of rejection, and why he believes true founders don't chase easy wins — they lean into hard problems. He also talks candidly about the realities of being a CEO, the shift into venture capital, and whether AI is truly as transformative as it's hyped to be.Check out the other ways SaaStock is helping SaaS founders move their business forward: 

What makes a customer feel like they matter? In this powerhouse conversation, bestselling author and world-renowned customer experience consultant Dr. Joseph Michelli joins us to unpack the magic behind some of the most beloved brands in the world — from Ritz Carlton and Starbucks to Zappos, Mercedes-Benz, and more. Whether you're a business owner, team leader, or someone obsessed with elevating your client journey — this episode is your blueprint. This conversation isn't just about customer service — it's about legacy. The kind that turns clients into loyal fans and employees into brand ambassadors. If you've ever wondered what truly sets great businesses apart, you'll want to hit play on this one.  KEY TOPICS The “chocolate on the pillow” effect: How small, thoughtful details create unforgettable experiences Why not every customer is right — and how to know which feedback is worth your energy The art of designing a space and culture that your team and clients love What Chick-fil-A does that AI never could How to use brand rituals to stand out in a saturated market Why the future of business is deeply personal — not just digital  CHAPTERS 00:00 Welcome to the New Studio  02:26 Introducing Dr. Joseph Micelli  03:15 Implementing 'Carry the Bag' Concept  04:11 Signature Moments in Customer Experience  06:22 Balancing Consistency and Innovation  12:27 Understanding Target Customers and Aspirations  22:39 Challenges in Customer Perception  29:37 The Importance of Company Culture  30:26 Employee Feedback and Engagement  30:58 AI in Customer Experience   34:29 Human Touch vs. AI in Customer Service  37:45 Balancing Technology and Human Interaction  40:32 Personalized Customer Service  44:28 Effective Sales Techniques  54:29 Decision Making in Business  55:58 Conclusion and Key Takeaways  MENTIONED IN THIS EPISODE All Business is Personal: https://www.amazon.com/All-Business-Personal-Human-Centered-Technology-Powered/dp/1637746768   CONNECT WITH US www.decidedlypodcast.com  Join us on Instagram: www.instagram.com/decidedlypodcast  Join us on Facebook: https://www.facebook.com/decidedlypodcast  Shawn's Instagram: www.instagram.com/shawn_d_smith  Sanger's Instagram: www.instagram.com/sangersmith   MAKING A FINANCIAL DECISION? At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.  LEARN MORE www.decidedlywealth.com   SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode ata time!  CONNECT WITH DR. JOSEPH MICHELLI Website: https://www.josephmichelli.com/ Podcast: https://www.josephmichelli.com/podcast/ X: https://x.com/josephmichelli Facebook: https://www.facebook.com/TheMichelliExperience LinkedIn: https://www.linkedin.com/in/josephmichelli/  Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. 

Your company's biggest asset isn't your product—it's your people. In this episode of Millions Were Made, Jessica Marx and Chief Integration Strategist, Brooke Dumas, explore one of the most overlooked growth strategies for CEOs: building and motivating a high-performing team.They discuss how to hire the right talent for each phase of business growth, why job descriptions are often the silent business killer, and what truly motivates employees beyond just compensation. From incentive-based leadership to company culture strategy, this episode is packed with actionable insights on how to align your team with your vision, retain your top performers, and avoid costly hiring mistakes.Whether you're a startup founder or scaling toward eight figures and beyond, this conversation is a must-listen for business owners serious about sustainable growth, team accountability, and becoming a CEO who doesn't have to do it all alone.Highlights: (00:58) Why your team is your biggest asset as a CEO (01:57) How to motivate team members who just “check the box” (03:51) The problem with hiring corporate employees for startup roles (06:05) How unclear job descriptions sabotage team performance (09:17) The opportunity small businesses have that corporate can't match (10:50) What actually motivates people (it's not just money!) (12:07) How to tie compensation to personal goals and life milestones (13:34) Creating a culture of balance and preventing burnout (14:54) Why you need to “market” your compensation packages to your team (17:26) The power of a positive, high-performance company culture (19:58) How to run a team audit using the A, B, C method (22:18) Why keeping B and C players is hurting your best people (23:25) Comp strategy: how to invest in the right hires and outpace the competitionResources Mentioned:Episode #34: When To Coach & When To FireLearn more about the Business Performance AuditGrab the Business Planning BundleConnect with Jessica:Instagram: @millionsweremade and @thejessicamarxWebsite: Millions Were MadeApply to work with Jessica: Tailored Premier

About Jamie Henriod:Jamie Henriod is a seasoned people leader and company culture architect with over 20 years of experience shaping high-performing teams at Zappos.com and other innovative startups. A trusted advisor to CEOs and Boards of Directors, Jamie has led people strategy, organizational culture, and employee engagement programs that drive both business success and meaningful workplace connections. With a career rooted in both employee experience and customer service, she understands that a thriving workplace culture directly impacts customer satisfaction. A recognized thought leader and sought-after speaker, Jamie shares actionable insights on leadership, company culture, and the intersection of employee and customer experience. Her real-world advice inspires transformation through resilient teams, meaningful connections, and strong organizational values. In this episode, Dean Newlund and Jamie Henriod discuss:The relationship between internal company culture and external customer experienceLeadership's role in cultivating and modeling organizational valuesRecruitment and performance practices driven by core valuesPersonal connection and empathy in customer serviceThe ongoing evolution and challenges of maintaining a strong company culture Key Takeaways:Implement frontline training for all employees—regardless of seniority—so everyone understands the customer experience firsthand; even executives should spend time in direct customer service roles annually.Develop a structured core values review system that includes self-assessments, peer feedback, and manager evaluations tied to specific, behavior-based questions, then use these results for growth and recognition.Secure and protect cultural autonomy during mergers or acquisitions by clearly defining non-negotiables in the agreement, especially regarding internal processes and employee engagement practices.Reinforce your company values with action by making tough but necessary decisions, such as letting go of employees who consistently don't align—so the organization knows values are more than just words on a wall. "The most powerful recruiting tool Zappos ever had was our culture.” — Jamie Henriod Connect with Jamie Henriod:  Website: https://www.chptr.com/ & https://www.zappos.com/LinkedIn: https://www.linkedin.com/in/jnaughton/   See Dean's TedTalk “Why Business Needs Intuition” here: https://www.youtube.com/watch?v=EEq9IYvgV7I Connect with Dean:YouTube: https://www.youtube.com/channel/UCgqRK8GC8jBIFYPmECUCMkwWebsite: https://www.mfileadership.com/The Mission Statement E-Newsletter: https://www.mfileadership.com/blog/LinkedIn: https://www.linkedin.com/in/deannewlund/X (Twitter): https://twitter.com/deannewlundFacebook: https://www.facebook.com/MissionFacilitators/Email: dean.newlund@mfileadership.comPhone: 1-800-926-7370 Show notes by Podcastologist: Hanz Jimuel AlvarezAudio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.

On this episode of the Customers First Podcast, I engage in a deeply insightful conversation with Jaime Raul Zepeda, a Workplace Culture Architect and Executive Leader. Jaime brings a wealth of experience in enhancing employee engagement and cultivating high-performance environments. We delve into the connection between cultivating a people-first culture and driving business success, exploring how organizations can maximize their potential through strategic people-centric practices.   Jaime shares his journey into this field, sparked by a transformative reading of Dan Pink's "Drive." He emphasizes the importance of making work a fulfilling experience since we spend more time there than anywhere else. We discuss the domino effect of workplace culture on overall happiness and fulfillment, affecting employees and their subsequent interactions in their personal lives. Jaime's passion for fostering environments where people thrive radiates as he outlines his experiences at notable organizations like Great Place to Work and LinkedIn, which ultimately led to his current role in Best Companies Group.   We shift our focus to what a redesigned employee experience could look like. Jaime passionately advocates for a holistic view encompassing the triple bottom line: people, profit, and planet. He challenges leaders to remember that focusing solely on profit can lead to disengagement and high turnover rates. Instead, he asserts the importance of feeding the people within the organization to maintain engagement and commitment. Citing the importance of dignity and fairness, Jaime insists that leaders must prioritize their people's fulfillment to excel in business truly.   Throughout our conversation, we explored the misconception that employee happiness is synonymous with engagement. Jaime argues for a deeper understanding of growth and fulfillment, emphasizing that real challenges, rather than mere perks, lead to meaningful employee commitment. He invites leaders to invest thoughtfully in their people, fostering growth that stimulates pride and mastery rather than temporary satisfaction.   We further examine how organizations can cater to diverse employee motivations by distinguishing between those who seek rapid career advancement and those who prefer steady growth. Jaime explains the importance of personalized development paths tailored to the individual's desires and goals, reinforcing that genuine growth leads to a stronger organizational culture.   Jaime and I tackle the common pitfall of senior leaders focusing too heavily on top performers while neglecting the rest of their teams. He encourages a balanced approach to leadership that equally values all employees, asserting that fostering a culture conducive to everyone's development will fortify the organization against future challenges.   As we conclude, Jaime reminds us of the integral link between employee satisfaction and customer loyalty. He encourages leaders to actively engage with their teams to understand their needs and expectations better. Our discussion leaves listeners with a powerful reminder that adopting a people-first mentality is not just a feel-good approach but a strategic imperative leading to increased organizational success. Jaime's insights are invaluable for any leader looking to create a thriving workplace culture that sparks employee engagement and customer loyalty.   Jaime's Contact Information: LinkedIn: @jaimezepeda Website: https://jaimeraulzepeda.com   Tacey's Contact Information: Website: taceyatkinson.com All Socials: @TaceyAtkinson    Thank you for tuning in, and I look forward to having more valuable conversations together in the future. Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go, Create the Magic!

Yotam Segev is the co-founder and CEO of Cyera, one of the fastest-growing cybersecurity startups in the world. In this episode, he joins Logan to talk about scaling Cyera from 100 to 550 employees in under two years, what it takes to operate at that speed, and why going slow can actually be riskier. They cover lessons from a tough go-to-market year, the emotional conviction behind choosing data security, and how Yotam thinks about platform expansion, hiring, and staying close to customers. It's a candid look at the mindset and mechanics behind building an elite security company at breakneck pace.(00:00) Intro(01:23) Yotam's Journey in Cybersecurity(02:30) Scaling a Company with Core Values(05:02) Founding Cyera: From Military to Startup(07:59) Entering the Venture Ecosystem(18:19) Early Challenges and Lessons Learned(22:36) Achieving Product-Market Fit(33:01) Ambitious Goals and Rapid Growth(37:39) The Future of Cybersecurity(39:07) The Cybersecurity Paradigm Shift(39:47) Entrepreneurship and Innovation in Cybersecurity(40:25) The Cat and Mouse Game of Cybersecurity(42:47) Traits of Effective CISOs(43:55) Expanding the Cybersecurity Platform(52:36) The Role of AI in Cybersecurity(01:03:25) The Impact of the October 2023 Attack on Israel(01:08:27) Leadership and Company Culture at Cyera(01:12:33) Reflections on Success and Future Goals(01:21:37) Fundraising and Partnerships(01:26:07) Hiring and Company GrowthExecutive Producer: Rashad AssirProducer: Leah ClapperMixing and editing: Justin HrabovskyCheck out Unsupervised Learning, Redpoint's AI Podcast: https://www.youtube.com/@UCUl-s_Vp-Kkk_XVyDylNwLA