Podcasts about ladies

If imposter syndrome had a baby with grief, it would be named Disenfranchised. After experiencing life, we've learned loss is as inevitable as love but not always treated with the same amount of understanding and care. Shoutout to therapy for teaching us there's a word to describe the feeling of trying to hold the overflowing buckets of reality and grief at the same time. THANKS SPONSORS- Take control of your finances and cancel unwanted subscriptions with Rocket Money at https://rocketmoney.com/ladiestangents or join now at https://RocketMoney.com/LADIES with promo code LADIES. Wake up with clearer skin, smoother hair, and cooler sleep—use code LADIESPOD for an extra 30% off at https://blissy.com/LADIESPOD. Get the Flamingo Starter Set for just $7 at https://www.shopflamingo.com/LADIES—includes the Original Razor, 5-blade cartridge, Foaming Shave Gel, and shower holder. Limited time offer; support our show by telling them we sent you. #ad Get 25% off Cowboy Colostrum with code LT at https://cowboycolostrum.com/lt. WE'RE GOING ON TOUR - https://www.ladiesandtangents.com/live-show WE'RE ON PATREON - patreon.com/ladiesandtangents  MERCH - https://ladiesandtangents.kingsroadmerch.com/ *NEW* SUBMIT YOUR STORIES - landtstories@gmail.com  FOLLOW ALONG WITH US ON SOCIAL MEDIA - @ladiesandtangents Learn more about your ad choices. Visit podcastchoices.com/adchoices

Hey HBs! We're back for part 2 of LADIES IN HATING by Alexandra Vasti! When we left you yesterday, these two beauties had just kissed for the first time and the very next morning they realized the housekeeper was missing and they were locked inside this haunted mansion. It's time to escape. That's where we're jumping back in! Lady Loves: Mel: a newly-documented sperm whale birth! The whole matriarchy showed up, 11 whale doulas, to help this mama and baby thrive! Also, only 6 species in nature go through menopause; humans and 5 species of whales, including sperm whales! Because they're meant to be the wisdom-keepers! Also, go follow Dr. Krystal M Toney for amazing nature facts/analysis and Dr. Rand Wilson for psychology/nature therapy content! Sabrina: hope. Because if history shows us anything, it's that people DO show up and fight for each other. Turns out, so do whales! BASICALLY people, at their core are good, and we can take a huge amount of hope from that. This Friday on PATREON, Sabrina and Mel are talking about the sapphic fantasy novella Blessed by the Cupid Distribution System by Robin Jo Margaret! It is so cute and cozy and hot y'all. Want to support the show? Rate and review us on your favorite podcast app! It super helps the algorithm connect us to new listeners.  Credits: Theme Music: Brittany Pfantz  Art: Author Kate Prior (her newest release MATED TO MY EX is out now!!)  Want to tell us a story, ask about advertising, or anything else? Email: heavingbosomspodcast (at) gmail  Follow our socials:  Instagram @heavingbosoms Tiktok @heaving_bosoms  Facebook group: the Heaving Bosoms Geriatric Friendship Cult The above contains affiliate links, which means that when purchasing through them, the podcast gets a small percentage without costing you a penny more. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this week's story time, Summer tells the story of the ancient mystics that chose to brick themselves in cells, until death do they part from their bricks. The most famous anchoress, Julian of Norwich, is widely considered the first published female author in the English language. She may also have been the first feminist cat lady. Tune in! The post Medieval Mystics Behind Bricks appeared first on Sheologians.

Hey HBs! We've got a sapphic historical for you! It's book 3 in the Belvoir Library series: LADIES IN HATING by (Queen) Alexandra Vasti! Georgiana is getting her HEA! Bonus Content: Sabrina issues an apology, tons of cultures (before white/western colonizing ruined everything) had places, names, legitimate roles, and GODS for queer people of all types. From Female Husbandry to the Aztec gods, queer and trans and two spirit people have always been here. In pacific island cultures, trans people were seen as amazing counselors because they could relate to both genders. Also, go follow @theconsciouslee and @thestorytimeguy! This Friday on PATREON, Sabrina and Mel are talking about the sapphic fantasy novella Blessed by the Cupid Distribution System by Robin Jo Margaret! It is so cute and cozy and hot y'all. Want to support the show? Rate and review us on your favorite podcast app! It super helps the algorithm connect us to new listeners.  Credits: Theme Music: Brittany Pfantz  Art: Author Kate Prior (her newest release MATED TO MY EX is out now!!)  Want to tell us a story, ask about advertising, or anything else? Email: heavingbosomspodcast (at) gmail  Follow our socials:  Instagram @heavingbosoms Tiktok @heaving_bosoms  Facebook group: the Heaving Bosoms Geriatric Friendship Cult The above contains affiliate links, which means that when purchasing through them, the podcast gets a small percentage without costing you a penny more. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Send us a text!Welcome to Bright Hearth, a podcast devoted to recovering the lost arts of homemaking and the productive Christian household with Brian and Lexy Sauvé. In this episode, Brian and Lexy take up five great listener questions.This episode's Headline Sponsor is: Indigo Sundries Soap Co. — Premium, handmade soaps without the seed oils or other nasty hormone disrupters. Visit Indigo Sundries Soap Co., and use code BRIGHTHEARTH for ten percent off your order!Check out Joe Garrisi at Backwards Planning Financial at https://backwardsplanningfinancial.com for all your financial planning needs!Experience the nostalgia of hand made wooden heirloom quality toys from Edwin's Heirlooms. https://www.edwinsheirlooms.com/Ladies, check out Home & Hearth's Cycle Support Tinctures. Visit https://shophomeandhearth.com/bright to claim your 15% off.French with Madame Lee offers Christian homeschool families a beautiful, living approach to learning French. Visit http://frenchwithmadamelee.com/hearth and use code HEARTH for 10% offBe sure to subscribe to the show, and leave us a 5-Star review wherever you get your podcasts! Buy an item from our Feed the Patriarchy line and support the show at the same time at briansauve.com/bright-hearth. Become a monthly patron at patreon.com/brighthearth and gain access to In the Kitchen, a special bonus show with each main episode! Support the show

Another hot summer week is in the books, and Dylan has spent it starting a rewatch of Real Housewives of Atlanta. He shares some favorite moments from season 1, along with a road trip down memory lane from season 4. Then, he unpacks the unfortunate news that Ladies of London is on pause… again. From there, Dylan recaps the return of Next Gen NYC, a pretty-good show that might be ready for a breakout second season. Between Ava's drama with Ariana and Gia, and Charlie's questionable life choices, there's a lot to look forward to. Later, Dylan debriefs what's been happening on In The City, and the performances on part one of the RHORI reunion.JD Go to the BravoByBetches YouTube page to watch full length episodes every Tuesday & Friday: Youtube.com/@BravoByBetches Learn more about your ad choices. Visit megaphone.fm/adchoices

Ladies and gentlemen, boys and girls… we've been talking to you for a full decade! That's right, we're looking back at 10 years of making fun of Jason Voorhees, bad vampire planners, Sudden Oatmeal Syndrome deadites, inventing skulls, exploding birds, walking fish toilets, and the bad boyfriends who ask, “Have you considered my penis?” All this, plus hot tub sex scenes, Mary Lou Maloney worship, death by dodgeball, robot fashion shoots, exploding slugs, and much, much more! Thank you one and all for being a part of this weird and wonderful journey. Don't worry… the Body Count will continue.    Part of the BLEAV Network.Get even more episodes exclusively on Patreon! Join Patrick's new newsletter SCREAM SHARE for weekly new/classic/and "free to watch" streaming horror picks, and join him for a virtual watch party on the 3rd Friday of every month!! Check out Gena's newsletter on Ghost!! Artwork by Josh Hollis: joshhollis.com Kill By Kill theme by Revenge Body. For the full-length version and more great music, head to revengebodymemphis.bandcamp.com today!Join the new Discord Server Convo here! Click here to visit our Dashery/TeePublic shop for killer merch! Join the conversation about any episode on the Facebook Group! Follow us on IG @killbykillpodcast!! Join us on Threads or even Bluesky Check out the films we've covered & what might come soon on Letterboxd! Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Most of the time, The Lutheran Ladies' Lounge exists exclusively in podcast format. But every once in a blue moon, KFUO Radio welcomes the Lutheran Ladies to its studio for an on-air broadcast.   In this repackaging of their recent 2026 Sharathon live broadcast, Rachel quizzes Sarah and Erin to find out what they know about famous Lutheran women, favorite Lutheran potluck dishes, and key ideas in Luther's Small Catechism.   But this is no ordinary edition of Rachel's Trivia Challenge — oh, no. This trivia comes with a (hilarious) AI twist ...  Resources referenced in this episode include:   Faithful Women of the Reformation - Lutheran Reformation  Ursula von Münsterberg - The Canadian Lutheran  Letter from Ursula von Münsterberg  Hot dish heaven – The Lutheran Witness  Correction: Throughout this episode, Rachel repeatedly (erroneously) refers to “Google Copilot.” The AI-enhanced search engine she actually used in her research was Microsoft Copilot.  Connect with the Lutheran Ladies on social media in The Lutheran Ladies' Lounge Facebook discussion group (facebook.com/groups/LutheranLadiesLounge) and on Instagram @lutheranladieslounge. Follow Sarah (@hymnnerd), Rachel (@rachbomberger), and Erin (@erinaltered) on Instagram! Sign up for the Lutheran Ladies' Lounge monthly e-newsletter here, and email the Ladies at lutheranladies@kfuo.org.

Approximate Timestamps (adjust by a few minutes due to ads) 03:47 - Ladies of London 08:23 - Summer House 19:46 - In The City 20:30 - Ads 25:00 - The Valley 32:39 - Below Deck Med 36:36 - RHOA 45:22 - Ads 49:52 - RHORI 1:08:28 - Outro Join our Patreon for more content! - ⁠patreon.com/Beyondtheblinds⁠ Follow us on Instagram - ⁠instagram.com/beyondtheblindspod⁠ Kelli on IG -⁠instagram.com/laguna_biotch/⁠ Troy on IG - ⁠Instagram.com/troyjeanspears⁠ Sponsors: Shopify:⁠⁠ ⁠⁠⁠⁠⁠shopify.com/blinds⁠⁠⁠⁠⁠⁠⁠ - start your $1 per month trial period today First Day: ⁠⁠⁠⁠⁠firstday.com⁠⁠⁠⁠⁠ and use code BLINDS to get up to 57% off and a free gift. ⁠⁠⁠⁠⁠⁠⁠⁠ Quince: ⁠⁠⁠⁠⁠⁠⁠Quince.com/BLINDS⁠⁠⁠⁠⁠⁠⁠ for free shipping and 365 day returns Whisker:  ⁠⁠⁠⁠⁠⁠⁠whisker.com/blinds⁠⁠⁠⁠⁠ ⁠⁠-Take an additional $50 off Whisker Litter-Robot bundles with code BLINDS Zenni Optical:  ⁠⁠⁠zenni.com/PODCAST⁠⁠⁠ and use code PODCAST15 for 15% off your first order Learn more about your ad choices. Visit megaphone.fm/adchoices

Ladies and gentlemen, welcome to another unfiltered night on Packernet After Dark. Fans are fired up as one caller drops a controversial bomb: the Packers themselves are partly responsible for all the Caleb Williams hype after that playoff choke and onside kick disaster. Ryan doesn't hold back, calling out the "luckiest streak in the world" and demanding the Packers embarrass Chicago early to shut it down for good. Plus, backup QB debates, tight end contract talk, and classic After Dark banter. Key Discussion Points Caleb Williams & Bears Talk: Garrett from Southern Illinois argues the Packers' collapse gave Chicago momentum they never had against Favre or Rodgers — Ryan fires back that it was a choking dog-crap Packers team that still dominated most of the game. Backup Quarterback Reality Check: A caller pushes for more discussion on Drones and McCord; Ryan explains why Tarod Taylor is locked in as the clear #2 with the others as developmental/practice squad guys until proven otherwise. Tight End Market & Kraft Extension: Bruce breaks down the new tight end deals (Pitts money) and what it means for Tucker Kraft in a heavy 12-personnel offense. Other Fan Calls: Non-padded practice value, Ben Johnson hot dog jokes, Micah Parsons injury timing, PFF grading quirks, and roasting NFL offseason "losers" lists that include the Packers. This episode is brought to you by PrizePicks! Use code PACKDADDY and visit https://prizepicks.onelink.me/LME0/PACKDADDY to get started with America's #1 fantasy sports app. Tell me your thoughts on this one — should the Packers put the Bears talk to bed immediately? Drop your hottest takes in the comments. New callers always go to the front of the line at 608-501-0718. To advertise on this podcast please email: ad-sales@libsyn.com Or go to: https://advertising.libsyn.com/packernetpodcast Support the Show & Explore My Projects Help keep the show growing and check out everything I'm building across the Packers and NFL world: Support: Patreon: www.patreon.com/pack_daddy Venmo: @Packernetpodcast CashApp: $packpod Projects: Grade NFL Players ➜ fanfocus-teamgrades.lovable.app Packers Hub ➜ packersgames.com Create NFL Draft Big Boards ➜ nfldraftgrades.com Watch Draft Prospects ➜ draftflix.com Screen Record ➜ pause-play-capture.lovable.app Global Economics Hub ➜ global-economic-insight-hub.lovable.app

Ladies and gentlemen, welcome to another unfiltered night on Packernet After Dark. Fans are fired up as one caller drops a controversial bomb: the Packers themselves are partly responsible for all the Caleb Williams hype after that playoff choke and onside kick disaster. Ryan doesn't hold back, calling out the "luckiest streak in the world" and demanding the Packers embarrass Chicago early to shut it down for good. Plus, backup QB debates, tight end contract talk, and classic After Dark banter. Key Discussion Points Caleb Williams & Bears Talk: Garrett from Southern Illinois argues the Packers' collapse gave Chicago momentum they never had against Favre or Rodgers — Ryan fires back that it was a choking dog-crap Packers team that still dominated most of the game. Backup Quarterback Reality Check: A caller pushes for more discussion on Drones and McCord; Ryan explains why Tarod Taylor is locked in as the clear #2 with the others as developmental/practice squad guys until proven otherwise. Tight End Market & Kraft Extension: Bruce breaks down the new tight end deals (Pitts money) and what it means for Tucker Kraft in a heavy 12-personnel offense. Other Fan Calls: Non-padded practice value, Ben Johnson hot dog jokes, Micah Parsons injury timing, PFF grading quirks, and roasting NFL offseason "losers" lists that include the Packers. This episode is brought to you by PrizePicks! Use code PACKDADDY and visit https://prizepicks.onelink.me/LME0/PACKDADDY to get started with America's #1 fantasy sports app. Tell me your thoughts on this one — should the Packers put the Bears talk to bed immediately? Drop your hottest takes in the comments. New callers always go to the front of the line at 608-501-0718. To advertise on this podcast please email: ad-sales@libsyn.com Or go to: https://advertising.libsyn.com/packernetpodcast Support the Show & Explore My Projects Help keep the show growing and check out everything I'm building across the Packers and NFL world: Support: Patreon: www.patreon.com/pack_daddy Venmo: @Packernetpodcast CashApp: $packpod Projects: Grade NFL Players ➜ fanfocus-teamgrades.lovable.app Packers Hub ➜ packersgames.com Create NFL Draft Big Boards ➜ nfldraftgrades.com Watch Draft Prospects ➜ draftflix.com Screen Record ➜ pause-play-capture.lovable.app Global Economics Hub ➜ global-economic-insight-hub.lovable.app

Zack and Maddy are back on the mic for a brand-new episode of It's About Bravo!They kick things off with That's My Opinion! (1:13), where they break down the trailer for Real Housewives Ultimate Girls Trip: Roaring 20s and discuss the news that Ladies of London has been put on pause.Then it's time for this week's recaps: 

Taylor Swift returned to Travis Kelce's Tight Ends & Friends celebration for a duet with Lainey Wilson. We have confirmed that George Kittle will be attending their wedding, but they have one rule. Whitney Houston's family responds to Oprah Winfrey, and they are not happy. Diana Russini has addressed the Mike Vrabel scandal with a New York Times reporter. Mike saw Toy Story 5 last night and we get his review. Lizzo's latest album is apparently a flop. Jenny Mollen, the begrudging mom-fluencer, needs to read the room. Bravo will not be bringing back the Ladies of London. We have the latest celebrity divorce drama, and Christina Ricci's custody battle is getting messy. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Bravo announced today that Ladies of London will not be renewed, and Britt has some big feelings about this.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Ladies, if you've ever wondered whether that gut feeling is intuition, anxiety, or something deeper, this episode is for you.  Krista sits down with spirit channel and medical intuitive Christine Lang for a fascinating conversation about learning to trust yourself, your inner knowing + the guidance that's available to you every day. This episode will leave you questioning everything you thought you knew about destiny, free will, manifestation, and love. Whether you're navigating a relationship, searching for clarity, or looking to deepen your spiritual practice, Christine offers practical tools to help you trust the path unfolding before you. We also talk about: The surprising signs you're ignoring from your spirit Soulmates, soul contracts, twin flames + karmic relationships Why some relationships are meant to teach, not last Childhood patterns that quietly shape your dating life How highly intuitive women can navigate relationships with confidence The role of destiny versus free will in love Signs you've outgrown a friendship or relationship Resources: Instagram: @Christinelang_intuitive YouTube: @Christinelang_intuitive Website: www.ChristineLang.org Sponsors: BetterHelp | This episode is brought to you by BetterHelp. You don't have to say yes to everything this summer. Find support in therapy. Sign up and get 10% off at https://BetterHelp.com/almost30. Naturium | Give your skin the affordable, luxurious glow up it deserves. Go to https://Naturium.com/ALMOST30 for 10% off your first purchase today. Ka'Chava | Go to https://www.kachava.com and use code ALMOST30 for 15% off your first order. Hero Bread | Hero Bread is offering 10% off your order. Go to https://hero.co and use code A30POD at checkout. The Absorption Company | Start taking supplements your body can actually absorb. Go to https://absorbmore.com and enter ALMOST30 at checkout for up to 35% off your first order.  To advertise on this podcast please email: partnerships@almost30.com. Learn More: Get your copy of Almost 30, A definitive guide to a life you love for the next decade and beyond. https://almost30.com/book Listen to Morning Microdose! A quick trip into higher consciousness - https://almost30.com/morning-microdose Watch on YouTube - https://youtube.com/Almost30Podcast Join our community - https://www.facebook.com/Almost30podcast/groups Follow: https://instagram.com/almost30podcast https://tiktok.com/@almost30podcast Podcast disclaimer can be found by visiting: almost30.com/disclaimer.  Learn more about your ad choices. Visit megaphone.fm/adchoices

It's a Parsons party of 4! We are in the *in between* of our birthdays and decided to celebrate another year around the sun with the guys that brighten our days. Patreon sent in questions and the four of us answered as many as possible. Even after years together, we all walked away from this learning something new- specifically what dog body we all have. THANKS SPONSORS- Sign up for your $1 per month trial today at https://shopify.com/ladies Download the Poshmark app and use code ladies when you sign up to get $10 off your first purchase, or shop now at https://poshmark.com/ladies for $10 off your first purchase. Go to https://naturessunshine.com and use code LADIES for 20% off your first order plus free shipping. Download the Reddit app today. WE'RE GOING ON TOUR - https://www.ladiesandtangents.com/live-show WE'RE ON PATREON - patreon.com/ladiesandtangents  MERCH - https://ladiesandtangents.kingsroadmerch.com/ *NEW* SUBMIT YOUR STORIES - landtstories@gmail.com  FOLLOW ALONG WITH US ON SOCIAL MEDIA - @ladiesandtangents Learn more about your ad choices. Visit podcastchoices.com/adchoices

In this edition of UBC Sermon Discussions, Jason Wing answers questions from his sermon from the Ladies and Gentlemen sermon series.

This week Joy tells the unbelievable true story of a man who survives something none of us can truly imagine. You've probably seen the viral photo of this man who was found, taken by the diver who found him. The diver was there to recover dead bodies; instead, Harrison Okeene was alive, and had been alive underwater for three whole days. What comes after this tale requires a suspension of disbelief but is one hundred percent true. Join us! The post What Scares Harrison Okeene? appeared first on Sheologians.

Happy National Cookie Dough Day!Ladies and gentlemen, what a Sunday, Happy Father's Day to all the GOAT Dads out there! Episode 408 is stuffed to the gills with USA! The World Cup is absolutely dominating the internet and USA soccer is right at the center of it with a shellacking of Australia, The Hurricanes had their Stanley Cup parade, the Home Run Derby is totally back with rule changes.As for golf, The U.S. Open took place this weekend on Long Island, New York at Shinnecock where Wyndham Clark does it again to win his 2nd major, with a wire to wire campaign fighting off Scottie and Sam Burns. The G.U.Y.S were MIA this weekend but we are back to ANOTHER one weak link in the Make the Cut Parlay!!We will still throw out some Hang The Banners, Shambles Meter, and talk Other Relevant Sports News. We've got it all, let's laugh!Look alive folks!Follow us on:HOF Bets: https://hof-bets.app.link/millygoats (Promo Code: MILLYGOATS)Twitter - https://www.twitter.com/MillyGoatsInstagram - https://www.instagram.com/TheMillyGoatsYouTube - https://www.youtube.com/@TheMillyGoatsTwitch - https://www.twitch.tv/TheMillyGoatsPodcastTikTok - https://www.tiktok.com/@TheMillyGoatsApple Pod - https://rb.gy/0meu1Spotify Pod - https://t.ly/ZUfObWeb - https://themillygoats.godaddysites.com/

Join Mrs Bri as she concludes this month's topic "The Sounds of a Ladies Meeting" and dives into "The Sound of Worship."

What was your weird bathroom bonding moment? Support the show and follow us here Twitter, Insta, Apple, Amazon, Spotify and the Edge! See omnystudio.com/listener for privacy information.

J.D. Vance wants to be the next president. He's trying to woo the majority of voters -- women. Funny way to do it though.

June 7th: This morning UBC continues on our with our mini series titled Ladies and Gentlemen discussing how biblical womanhood and manhood was perfectly promoted and practiced in the life and ministry of Jesus.

We go back a little bit and chat K-State women's soccer as 2nd year Head Coach Colleen Corbin & squad know their Big 12 opponents!

What is in the This Week in Science Podcast? This Week: The Underground, Climate Change Survey, Forever? Chemicals, Blood Thinning, Dead Whales, Zebra Finch, Scared Pregnant Mice, Contagious Fear, Sneaky Spiders, Knee Pain, Bird Brains, Gamer Critics, and Much More Science Smarts! Become a Patron! Check out the full unedited episode of our podcast on […] The post 17 June, 2026 – Episode 1063 – The Ladies Want Smarts appeared first on This Week in Science - The Kickass Science Podcast.

Earlier this week, The Wall Street Journal (in its article “Everyone in Trump's Cabinet Is Eating Sauerkraut”) reported without irony that “JD Vance, RFK Jr. and other officials swear by a diet of grass-fed meat and fermented foods.”   What better time for Erin to resume her multi-part series on “Fermented Fun” with an episode exploring everyone's favorite fermented baked goods: sourdough bread and all its many close cousins (sourdough pizza, sourdough pancakes, sourdough crackers, sourdough Dutch babies ... the list goes on ...)?   In this episode, the Ladies share their past and present experience with their “pet” sourdough starters and explore a few of the many uses for this versatile and nigh-on-miraculous ingredient.   Referenced in this episode:  Amish Friendship Bread Recipe, Starter Recipe & Gifting Printable  The Friendship Bread Project: Can Baking Promote Unity In A Divided World? (NPR) Erin's Sourdough Pizza Dough Calculator - Download the Excel sheet here Erin's Dutch Baby Pancake Recipe - Download the Word Recipe here Connect with the Lutheran Ladies on social media in The Lutheran Ladies' Lounge Facebook discussion group (facebook.com/groups/LutheranLadiesLounge) and on Instagram @lutheranladieslounge. Follow Sarah (@hymnnerd), Rachel (@rachbomberger), and Erin (@erinaltered) on Instagram! Sign up for the Lutheran Ladies' Lounge monthly e-newsletter here, and email the Ladies at lutheranladies@kfuo.org.

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Make sure to follow me on IG www.instagram.com/ellisaallen    Head to http://cozyearth.com/ELLISA and use my code ELLISA for an exclusive 20% off.

Internet personality Tana Mongeau joins Chelsea to talk about writing a new chapter for yourself, what happens when a party girl stops drinking, and her new podcast, Brand Safe. Then: A fresh nose job has a transwoman seeking celibacy. And the hunt for a threesome needs to move out of one caller’s own backyard. * Need some advice from Chelsea? Email us at DearChelseaPodcast@gmail.com * Executive Producer Catherine Law Edited & Engineered by Brad Dickert * * * The views and opinions expressed are solely those of the Podcast author, or individuals participating in the Podcast, and do not represent the opinions of iHeartMedia or its employees. This Podcast should not be used as medical advice, mental health advice, mental health counseling or therapy, or as imparting any health care recommendations at all. Individuals are advised to seek independent medical, counseling advice and/or therapy from a competent health care professional with respect to any medical condition, mental health issues, health inquiry or matter, including matters discussed on this Podcast. Guests and listeners should not rely on matters discussed in the Podcast and shall not act or shall refrain from acting based on information contained in the Podcast without first seeking independent medical advice. See omnystudio.com/listener for privacy information.

Internet personality Tana Mongeau joins Chelsea to talk about writing a new chapter for yourself, what happens when a party girl stops drinking, and her new podcast, Brand Safe. Then: A fresh nose job has a transwoman seeking celibacy. And the hunt for a threesome needs to move out of one caller’s own backyard. * Need some advice from Chelsea? Email us at DearChelseaPodcast@gmail.com * Executive Producer Catherine Law Edited & Engineered by Brad Dickert * * * The views and opinions expressed are solely those of the Podcast author, or individuals participating in the Podcast, and do not represent the opinions of iHeartMedia or its employees. This Podcast should not be used as medical advice, mental health advice, mental health counseling or therapy, or as imparting any health care recommendations at all. Individuals are advised to seek independent medical, counseling advice and/or therapy from a competent health care professional with respect to any medical condition, mental health issues, health inquiry or matter, including matters discussed on this Podcast. Guests and listeners should not rely on matters discussed in the Podcast and shall not act or shall refrain from acting based on information contained in the Podcast without first seeking independent medical advice. See omnystudio.com/listener for privacy information.

Re-releasing a Dental A-Team favorite… Ladies and gents, he's back. Dr. Dave Moghadam is again on the podcast, this time to talk with Kiera about quarterly team calibration. While there's no silver bullet A-to-Z cookbook for how to operate a practice, an outline certainly helps. Dr. Moghadam shares his outline for setting up the ideal quarterly calibration meeting: Start with the why (review practice's mission, vision, and values) Align over treatment, planning, and diagnosis Review what makes your practice stand out To keep things exciting each quarter, Kiera and Dr. Moghadam also chat about ways to shake up the meeting. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00) Hello, Dental A Team listeners. This is Kiera. And today we are bringing you something so special. I am so excited because this is one of our most popular episodes from the archives. Whether you're hearing this for the first time or catching it again, I am so excited because it's jam packed with a ton of takeaways that you can start using right now in your practice. We have released thousands, literally thousands of episodes. And I wanted to start bringing a few of these amazing episodes back for you. So I hope you enjoy. And as always, thanks for listening and I'll catch you next time.   on the Dental A Team podcast.   speaker-0 (00:32) and you guys, I am so jazzed to welcome back one of my favorite doctors, an office that we coach, and he just thinks outside the box.   This man is brilliant. He's grown a ton. I'm so proud of him. We've worked with him for quite a while. So welcome back to the show, Dr. Dave Moghadam. How are you?   speaker-1 (00:47) I'm doing wonderful Kiera. Thanks for having me. Super excited to be there.   speaker-0 (00:50) my gosh, absolutely. Well, when we were doing our last podcast, you were somebody that I just admire. One, you're a doctor. So you give a different perspective than I do. Two, you're brilliant. And three, you've got lots of cool topics that I'm excited to share. So I am Jazz. When we were on our last podcast, you came up with a few more. Today you just came up with another one. Guys, I will tease that one out. It's not today's podcast, but we will do it again. It's gonna be I T F U. So I hope you guys are excited for that.   I'm excited.   speaker-1 (01:17) That's the the closest I think I can get you to swearing.   speaker-0 (01:20) It   is the closest. but today we're gonna kind of dive into team quarterly calibration, which Dave, I will say, is probably one of my top doctors that thinks in systems, but not just thinks, actually executes. And you see massive growth and evolvement of your team. You were one of the offices who literally called me during COVID and said, Kiera, I'm gonna train my hygienist. What do you have on hygiene training? And I was like, Who are you? Fantastic. We have our hygiene training course. Like, here you go.   Try it out. We're beta testing right now anyway. But kind of let's take it away, Dave, on this team quarterly calibration because it's so needed. And I love that you've actually created a system around it that you've proven to be effective in your practices.   speaker-1 (01:59) Yeah, for sure. So I actually I I got the idea from another office that you work with that's in up upstate New York. Wonderful, amazing doctor. Really, I mean, really, really just drives home that aspect of really just thinking outside the box, having a crazy drive and really just executing. Really has a wonderful team in place there. Let's be real.   speaker-0 (02:20) He's   far away. Dave, you know he's far away. And I'm gonna say this like out loud because I know exactly who you're talking about. And I actually mentioned this to another doctor I was talking to today, and I said, let's be real. He's far away, and I visit him four times a year. Like we're talking opposite coast from me. And I said, and I truthfully do it because this man I think is such a brilliant leader, and I selfishly go to coach them to learn from him. So agreed, like just massive kudos want to bring this on. And you were mentioning he had a word document.   He's just brilliant and I'm so jazzed that you took some things that he did and spun it to your own. And I wanna point out, everybody listening, take what Dave's gonna share. He took it from somebody else. I don't think there's anything wrong in taking items, mimicking them, mirroring them, and recreating them for your practice. So please, please, please, like do exactly what Dave did. Take it and shout out to that office in New York. Thanks for paving the way for so many great ideas.   speaker-1 (03:14) Yeah, I mean, absolutely. I think that's the best thing. I think when we all go ahead and, you know, take take ideas and expand on them and share them back and forth, you know, things really kind of get going. I'm always happy to, you know, help help out others in in the same way. But at the end of the day, I've tried to explain to people that I've shared, you know, a lot of my systems, my processes, my my things with is just because it's it good for me doesn't mean that it's gonna be good for you. You have to do the work, not because I want you to not, you know.   reap the the rewards of this, but because it it has to fit for your office and it has there needs to be some some ownership, some authorship from from your team and how things work as well. So I mean taking the concepts and expanding on them and making your own is gonna be the key in, you know, anything that we're gonna talk about today or just in in general, really.   speaker-0 (04:00) Totally agree. And Dave, you just drove home a really, really good point because I don't think that there actually is a plug and play. I don't think you go to the store, buy a system, come back to your practice and say, Okay, let's put it in, put the batteries in, read the instructions. I genuinely think, like you said, it's a concept, it's an idea that then needs to be transformed into your own practice. And I think so many offices get frustrated that they don't see momentum because they literally try to say, like, well, this is what Dave did. So take it, move it into my practice and hope that it goes on autopilot.   But they don't realize the countless hours you put in to making this work for your practice. So I love, love, love. And I hope all you guys heard that because I'll give you guys systems all day long on this podcast. It's what we do. We come to your practices and do it. Bottom line is there's a reason we don't have an A to Z cookbook as a consulting company. I don't believe it works. I believe you have to customize it to your practice to get momentum.   speaker-1 (04:49) You   can have an you can have an outline because even even even with making this, I mean, spoiler alert, like I made this, but then you know, six months later, a year later, like, you know what? Like, we should probably do this like this. It's a never ending, it's a never ending thing. It's just the way that things go. And I don't mean that in a bad way. I mean it's it's one of those things as you you grow and you learn. And the other thing that we'll get to is as as your team becomes more comfortable and they start to go ahead and give   their input about things, that's when it really kind of, you know, starts to hit its straw.   speaker-0 (05:20) Right, right. I agree. So we've teased it up enough, guys. So we've got this awesome team quarterly calibration. So Dave, kinda take it away again, and like you said, this is this is as of today, but I promise you, give Dave six months to a year and it will look it will look different. It will be fine tuned again. so I'm excited. Take us away.   speaker-1 (05:40) Yeah, so I I think the first thing is like ever every office, you know, in starting to create, you know, why you're there, what you're doing, all that stuff. In in one way or another, you sit down and you and you figure out your mission, your vision, your core values, like all these key concepts in, you know, any business. And that was something that we did really early on, as I was actually five, five years ago, probably right about now when this podcast is gonna air. first thing I did is I sat down and we kind of all talked together about what   What are we going to do? Why are we going to do it? You know, why are we here? So kind of reviewing those key concepts. And we we kind of cycle through, you know, reviewing those things on a weekly basis, but it's a good time to kind of highlight that in the beginning. of like, well, why are we here? What are we actually trying to do? Why are we going to make the decisions that we make on a daily basis? So that's the first thing. The other thing is like, well, what are the practice philosophies? Like, how are we going to treat and plan? Why are we doing things in that way? You know, this kind of stems off of that. And then   you know, we move towards, you know, in discussing things with patients, what's the way we're going to do that? You know, so the key concepts I always kind of bring out is, you know, what do we see? You know, what's going to happen if it's if it's not treated? What are the best options that, you know, you we can give somebody? And, you know, why is that better than other options? You know, so these are always the key points that I I want in the back of, you know, our team's mind when we we're talking about situations and things that we see.   And then other than that, I mean, I think it's two other big, big topics here. You know, what conditions, you know, are we going to encounter? And you know, how are we going to discuss those things and what is treatment planning generally like? And then what makes our office special? You know, really highlighting those things, like talking about these concepts. So this is, even though it was only a few minutes that I just went through that, if we're going to really go through everything in detail here, I mean that's a it's it's a couple hours. and   I mean, the point I'll I'll I'll get to here is, you know, maybe the first, second, third time, great, but at the end of the day, sometimes it becomes a lot. So you have to kinda eventually figure out ways, well, how are we going to mix things up? Because if you're lucky enough to continue to have the same team there for a long time, you're all gonna be sitting there twiddling your thumbs, being like, Okay, like I get it, but you know what's going on.   speaker-0 (07:46) Yeah, no, you're exactly right. And I think that that's why a lot of people love us because we'll bring in and shake things up and add some excitement. Cause you're right, it can get monotonous and tedious. But that doesn't mean because it becomes monotonous and tedious that we shouldn't continue to do it. Just change how we're doing it, look for ways to innovate it, and make it even better. So if I broke that down, Dave, it sounds like we start with kind of the why. Why are we doing this? What are our core values? Let's assess that, make sure those are aligned because that's gonna be the   the launch pad, if you will, to the next level. Then it sounds like it was treatment, planning, how we're diagnosing things, making sure that's all aligned. And then the third piece would be on what makes us special, what makes us different, what's our wow factor, if you will. And those are kind of the three points. And please feel free to add in any gaps that I left out because I don't know your outline. So I'm I'm learning right along with the listeners, right?   speaker-1 (08:35) Yeah.   So I mean that that's the basics of it. The one thing that's kind of like a little bit misleading is like with the treatment plan and stuff like that. Like what I've done is kind of gone and I've gone off of that that doctor's kind of like general template and added more is like condition by condition. You know, so maybe like 10, 15, you know, things that you wanna list out. And you don't have to you're never gonna hit everything. You know, so you want to kind of get, you know, 80% of what we're you know, what are gonna encounter on a daily basis?   And I think the way to really think about this is the the concept that you guys really drive home very well is what would doctor do? Yep. That's kind of like this is like that on steroids. The problem is when you do that like this much, at a certain point it becomes kind of like hiring. So I think it's nice. We now we kind of quickly will go through some of this as a review, but I think a way that we could probably improve more is if let's say, you know, once a month or so I kind of just did a smattering of, you know, some examples like that to kind of just really freshen things up.   And a lot of times, you know, some of these things are like, yeah, these are the cool things that we're doing. But a lot of the pictures, a lot of the things that I share in this section is kind of like, hey, we thought it was going be like this, but guess what? It's like a bomb went off. Because I think it's very hard for somebody who's not, you know, in the the trenches in a sense, with a lot of these situations to really understand the extent which is actually helpful. Cause rather than, you know, let's say in in the the hygiene room, like   You know, when we're treatment planning, telling the patient, no problem, it's not going to be a big deal. We kind of say, you know, this is what it looks like in certain situations. We've seen things become like this, just you know, you know, so setting up that kind of worst case scenario, and that's like one of our and when we talk about like the philosophies that we talked about in the beginning, it's underpromise and over-delivered. Right. You know, we always want to talk about worst case scenario. We want to talk about the fact that, you know, in situations where we think that, you know,   further treatment like a root canal may be necessary. But that's that's a discussion even before an appointment is scheduled. Mm-hmm. That all has to be there. You know, it's nice to to to be positive and everything, but it's not nice when you you do that and then it's a it's a mess later.   speaker-0 (10:36) No, you're exactly right. And I, you know, my mind obviously went into system mode as you were talking. And I'm like, Dave, I got this great idea. take all your conditions and things that you look at, make them into twelve of them. Then every month on your quick check-in calibrations, you could have all twelve of those. So throughout the year you go through them and then each quarter you highlight maybe the three things you've gone over. That was my instant like, hey, this is how you could like keep it on a system on a regime.   or bring case studies every quarter that that you then would take because they've already learned for three months, then six months and n nine months and twelve months. but I I'm curious and I want to dive into the kind of nitty gritty of it. How do you set up these quarterly calibrations? Because I'm hearing like we want to talk about it, like you mentioned, like this treatment planning. It should be a discussion. but I also have watched and I know myself, I can sit and listen all day long.   But then when I'm asked to repeat or I'm asked to implement or I'm asked to talk about it, I go back to what I know. Even though I just heard it, I might catch one or two phrases. So do you role play it out? Is it more of a like C discussion and we all discuss how we're going to discuss like kind of walk me through what and do you do you block it out for a full day? Is this a one hour over lunch? Like, how does this kind of kind of look? I feel like I've got a general like outline of it, but then how do you actually execute on this?   speaker-1 (11:57) Yeah, so we'll so we'll we'll block out a a a couple hours, two or three hours, depending on you know the situation. Well, we and I've tried you know a bunch of different ways as far as like a lot of the things that you mentioned. I think the things that are that are most effective and most effective in general, which you know I used to do more so in the beginning, not so much right now, is really just kind of randomly like calling on people and kind of being like, Okay, like let's like this is the situation, like let's kind of talk it out. And it's a little uncomfortable at first, but it kind of, you know.   makes it really gets somebody involved in it. Now what I would do early on is kind of like pretend like you're you're the doctor. But what I've done to kind of mix it up a lot of times is kind of getting a couple of people involved where it's what it's fine. It's whatever their role is in the office, let's say in this situation, you know, sometimes we'll do that or we'll mix it up, but we try and go through the the different stages of let's say, you know, we found this as an emergency patient, let's say.   Yep. So you're gonna be the assistant, you're gonna be the doctor, and then you're gonna be the the front office person. You know what I'm saying? And kinda, you know, go through that step by step. So we can kind of work on the the workflow, like you know, the the basically the the timeline a patient would go would go through the office and everything in in that. So that is work well. Honestly, like as as I've done this longer and longer, sometimes it's just kinda like   It's like going through the motions and it's just kind of like, okay, you guys know this, let's go through this. And that really hasn't been so effective. So sometimes I'll kind of take a pause and I'll just even, you know, hop on you know, open dental and you know, think of like, okay, who have I seen like lately where this isn't just open up like the x-rays and kind of do examples like that. I think that's been a little bit more helpful. The hard thing is, I mean, it's you know, we're all busy. It takes a lot of time to try and go ahead and do all this stuff. But I think if I was able to get a little bit more   regimented in in mixing it up. But for the purposes of, you know, everybody listening, I think if you get a good, you know, outline together, you get things together, you know, this will afford you, you know, the ability to do this at least a couple of times and still be really effective. I blew the first handful of times I did it, even though it's like the same kind of thing, it's helpful and you you mix in some other stuff, but then it becomes kind of stale after a while. So you want to make sure you're bringing new examples or shaking things up or, you know, just kinda everybody kind of knows like, okay, yeah, we're gonna   calling you you randomly pay pay attention.   speaker-0 (14:14) Right. No, I love that. And it's funny that you said that because that's actually my trick in offices. People are always impressed that Kiera Dent can learn names very quickly in a practice. And I'm like, guys, the bottom line is the only reason, not the only, but one of the main driving reasons I learn names as soon as I go into a practice is one, people tend to like me a lot more if I remember their name. Two, I believe that if I'm gonna ask them to do something, I should at least know their name. And three is when I get to team meeting, you better believe I'm going to impress everyone and dazzle that I know your whole names.   But then I'm going to randomly call on every person and they're like, she now knows my name. So I think it's really wise. I was also thinking, Dave, it's fun to to hear your ideas and then also flip into consultant care mode too. And I'm like, gosh, like let's just take this and expand on it. some fun things for that excitement that making sure everyone's on their toes is you can actually like have them draw straws. So like here's the case study, everybody draws straws, and it's a doctor, it's a hygienist, it's a treatment coordinator and an assistant.   So they all have to draw straws and so it will if there's a natural excitement and terror and adrenaline rush real quick of here's the scenario, we're gonna role play this all the way through, draw straws of who's going to be who on this scenario. So then it's a constant shakeup. I also love the surprise and delight of asking people on the fly. But I really also love like and I was thinking like some way you could make this pretty simple for you quarterly is if you know that there's a a patient that that   you're working on that you're like, this would be a great example. Maybe have your assistant mark that appointment in red or something. So that way you are pulling those constantly, which I'm sure you're doing, but thinking of offices of like, how could you be building this up for the next month or two? Just highlight some appointments, bring those to the table, or I'll be honest, I just did a what would doctor do with a a practice the other day. ironically it's actually the same office we were talking about earlier. Funny, funny coincidence there.   But I just pulled up some FMXs on Google. Reason I did that was because sometimes if we know the patient, people get weird and they say, but that was Kiera and she's got a funny bite. And they have a thousand excuses versus just a FMX or just intraoral pictures maybe can help them see it. So Dave, it sounds like you guys I I love also hearing it's two to three hours, so that's helpful to know. Probably a couple case studies. Love the idea of different people role playing out different parts of that procedure.   And I will say   speaker-1 (16:34) Remember the so we didn't do straws when you kind of taught us this concept. Do you remember what we did?   speaker-0 (16:40) I I think I just like put like name tags on people. I don't I don't remember exactly   speaker-1 (16:45) So you got you ran out to what was it? Like I don't know, Michaels like some kind of Yeah. So we did that we did that one time too. I found them on Amazon and I got just to just to kind of mix things up. we basically got snowballs and you know, you people would kind of toss to the next person in the the line of the the patient experience. Yeah. Sometimes you just gotta do stuff like that to to to mix it up because otherwise, you know.   speaker-0 (16:51) Was it the snowballs? Yes.   Yeah, right.   speaker-1 (17:13) To sit there for more than like half an hour, yeah, everybody's either gonna fall asleep or you know, bang their heads against the wall.   speaker-0 (17:20) And I also think it's important, like another way I remember when I was in practice as an office manager, I got real sick of having to create all these because it like you said, it's a lot of time. But also if I'm always the teacher, how can I test my team's knowledge base? So also flipping the role and having some of them come of like, hey, here's here is the the piece of the treatment plan that we want to go through. So maybe it's root canals, maybe it's crowns, maybe it's implants, maybe it's on period.   And have somebody come with how they explain it to to also double check their knowledge base. So like set them up. Like you're gonna be presenting on this part, you're gonna be teaching this part. I think is also a really fun way to shake it up. But those snowballs, that was funny. It just happened to be what we found at the store. But guys, if you ever want a snowball that actually feels like a snowball, they're pretty it was actually pretty fun. I I do remember that actually.   speaker-1 (18:10) Pretty good. The ones that I found, not not so great.   speaker-0 (18:12) I think I actually found them, if you wanna know. Go scope in in Christmas time, holiday time. I think it was like Walgreens or like I think that that 'cause I had to just run to the store real fast and I was like, these look great. but I love that, Dave. I love that you're getting your team to I think the big piece that I'm hoping offices are taking away from this is there's consistency in calibration. And you have a set time. So every quarter   you know you're going to calibrate on some topic. We've got the why, why are we doing this? We've got the whole treatment plan and the procedures that we do in the practice, role-playing that out from start to finish. And then also you're doing the what makes us special. I really think that that cadence is brilliant. Even though it might feel routine and mundane, I might guess what working out is routine and mundane. But the long term effects of it when done consistently are health.   and wealth and growth and drive. And so yes, you've got to shake it up. Everybody gets into that workout like suck and it just becomes very boring and you don't want to go work out anymore. So you shake it up, you come up with new routines, you find different trainers, you find different ways to do it. But at the end of the day, you're still working out. Just like here at the end of the day, you're still calibrating. You're still training. So how does your team feel about this, Dave? Like do they, do they look forward to it? Do they say like, calibration? Like how does it tend to go?   That's my first question, then I've got a follow up to that one.   speaker-1 (19:32) Yeah, I don't know. I think I think it's hard to say. I think it's it's it's a mixed bag in a sense. You know, some people have been with me for a really   know a a lot at times with with stuff like that. I think it's nice to to kind of you know break up the schedule a little bit though because a lot of you know we do have our our weekly meetings, but still, you know, they're they're pretty short now. you know, given that we're not like we used to like eat while we were doing it. Now we kind of you know break that up, you know, based on our our protocols and everything like that. So it's like the shorter meetings. But it's nice to have a little bit more time in my mind then. but the other thing too that I that I wanted to to mention   is I think the way that I that look at things is is a is a little bit different now. So I think it makes it a little bit less in intimidating. I think when I kind of first started out with this, it was very much like, this is the script, like you gotta say it exactly like this. And I realized that that's insane, for lack of a better terms, because really at the at the end of the day, like the important thing in my mind is like the the the key concepts are there, that the points are coming across the right way, but it has to sound like Pira.   Right. You know what I'm saying? It has to sound like Dave. It has to sound like like an actual person. Like if it sounds like it just like a script, that like that defeats the purpose. The point of kind of us doing that is to have some uniformity in the concepts that are that are coming about. And so it builds trust with the patients. But if something sounds   phony, that's the opposite of it. So I've kind of gotten away from a little bit more of like you need to say this exact word like this to kind of like, you know, these these are like the concepts. And if somebody says things in like a way where it doesn't kind of, you know, do that, it's kind of like, hey, that that's great. Maybe, you know, this is like the point we're trying to get across, you know, next time try it like like this a little bit. but you know you you'd be surprised, just like with a lot of this stuff, you know, sometimes, you know, it really comes across super well the way somebody says something and it's completely   Unlike what we have written down, but it's the same idea. It just sounds like them.   speaker-0 (21:26) Totally. And I'm so glad you brought that up because again, I'm gonna tie back to why I don't believe in an A to Z cookbook. I believe in systems and processes, but I also believe in in change. Because yesterday I was interviewing a new consultant for Dental A Team and on our collection call protocol, she almost had the exact same style that we did. But she literally said, we we do a kind call. So we call the patient in a kind way. And I was like, my gosh, that's brilliant, because it just gave this whole new feel.   To a collections call versus like, I'm calling to collect money, and she called it a kind call. So to your point, you can actually find better verbiages, better ways when people do it their own way. But also don't be afraid to tell people if it comes across different because we don't hear ourselves. Dave, you're hearing me. I I can think and assume of how it's landing, but you're the one who's ultimately experiencing my words coming out. And so giving people feedback, some some some   I giggle because I've got some team members and like Kiera, I said it just like you, and I'm like, No. What I said was this. What you said is like that they're stupid and they're incompetent. Like that's how it came across. But they don't realize it. So I've even had certain team members record themselves. and then in a loving way, a very safe space where it's not judgmental, like playing it back. So sometimes even one on one, because that way they can actually hear themselves. So maybe even after calibration, you could spice it up this time, Dave, if you want.   have them role play these things and then have each person at least record themselves one time. you can have voice memos on your phone and have them actually listen back to see how it sounds because oftentimes like Dave, you and I actually chatted about how it sounded when you heard your podcast played back. You were like, I sound a lot different. I said, for my first like hundred and fifty, two hundred podcasts, I felt awkward. I still feel awkward, but it's becoming more normal. But we don't hear ourselves as much. So I think like that's also a piece to it of like   Giving people that autonomy, also some things of having them record themselves, I think can help because then it also helps show knowledge base. And selfishly, I'm also always thinking of systems that actually create a training bank for future employees because you've actually got great verbiage, great examples that you can plug in under those certain topics that future hires could actually hear. You could create a really awesome training bank that way as well.   speaker-1 (23:42) Yeah, I know for sure. That's one   speaker-0 (23:43) So fun. Dave, I love it. So guys, I would say try it out. Try Dave's model. but I I'm gonna ask real quick, give us like a quick synopsis of like going through the why. Like we dove a lot into the treatment, how to have the role play, all of that. How like what's that why part? Like, does that is it just like a quick quick synopsis of you kind of reinstating the vision, the core values, reminding people why we're here.   speaker-1 (24:05) Let me see. Hold on. Okay. So as far as as the why, I mean, we talked about mission, vision, core values, and we get to the philosophies of the practice. So the first thing is, you know, I we want to break down like what's what's our mission? So in our in our office, our mission is to exceed our patients' expectations. So, you know, what we've kind of talked about, well, what does that mean? You know, like how are we going to do that? We want to provide.   compassionate and practical dental care. That's the second part. So like what does that mean to everybody? We want to provide outstanding customer service. So once again, like, you know, what does that mean? How do we interact? Are we providing information up front? Are we staying on time and respecting people's time? What many amenities we're providing, you know, how are we doing follow-up? You know, all these things. And a lot of this is like, you know, we have it written out, but it's a little bit more of a discussion. And then the other thing too, our the last part of our our mission at our office is remaining at the forefront   Clinical advancement. So that's one of those things where when we first made this up, that was a big lie. I mean, everything was like analog paper, whatever. But you know, the then about, you know, a few months in, I got the itch and decided to to make some questionable financial decisions and just you know, go all in on everything because that's the way that I wanted to practice. So   speaker-0 (25:23) Yeah. I I   actually love that you broke that down. I love that you because sometimes as leaders when we build these visions, what we're envisioning is different than what our team actually does. So I love that you break it down like what does excellent customer service actually look like, feel like, what's the experience? Because then it becomes more tangible versus just words on a paper.   speaker-1 (25:42) Yeah. So that's that's the first chunk. The second chunk was what we talked about underpromise and overdeliver. You know, I think that's that's a big part of it. The third thing is what we kind of talked about of like, you know, how uniformity, you know, builds and maintains trust. And so there's that fine line of like, yeah, we want it to sound similar, but also not like it's cookie cutter and bake. Right. And then, you know, a couple other things. Like, I think pictures really helps or you know, pictures worth a thousand words. We want to take good pictures of what   we see so we can help explain something really well. And then the last chunk really is, you know, there are different types of of treatment. So there's stuff that's, you know, very important, more emergent, there's stuff that's preventative. And then, you know, the more elective, you know, cosmetic category of things. So we kind of talk about that. And that helps us, you know, figure out how do we want to, you know, prioritize everything. Sure. So that that's that's the the first big thing. And we dive into all that, you know, before we go into like the well how   speaker-0 (26:39) Yes. Which I actually think is really important. I'm I'm big on sequence matters and I love that you first go through who are we as a practice. Let's kind of give some tangibles on it because that actually can spur people to think differently of how they would explain treatment or explain how they're gonna talk to a patient on certain things, which I really, really love that you did that. So now looping all the way to the end, Dave, you said you also talk about what makes us special. So what does that look like on this calibration piece for you?   speaker-1 (27:05) So so basically this was another exercise we did at at some point. It was not one of the I didn't feel like if I just kind of sat there and I told people like, yeah, like this is why we're great, like that's that would be a big waste. Yeah. So I really we kind of we kind of sat down there and I said, like, let's just like get into it and you know, just call on everybody and say, Well, what do you think makes us stand out? You know, and we kind of just went through and and kind of really, you know.   speaker-0 (27:18) Sure.   speaker-1 (27:31) put together well, you know, what r what really sets us apart is as as an office. What are the things that we we try and do, you know? And as aside from that, even just some of the the basic stuff that a lot of offices have, even, but we want to make sure that we we're, you know, mentioning like, you know, like membership plan in in your office. Or if you do anything like, you know, like we do something that a lot of people do, like a whitening for life thing where it's basically they pay once and as long as they're coming regularly, you know, here you go. Right. You know, stuff like that. Just kind of like little things that, you know,   patients may may ask anybody in the office and be yeah, I don't know what that is. Like that that would be very like that would be not good.   speaker-0 (28:07) Yeah, absolutely. Well, because it's one of those things it's always funny. Offices, I I giggle a lot when offices tell me, Yeah, Kiera, I don't know what to do. Our patients, like, we do Invisalign in our practice, but they're still going to someone else. And I'm like, Because your patient doesn't know. Like, if they don't know all these things that you guys do, they will go somewhere else. They think you do their cleanings and you do their fillings. They don't realize that you do implants and ortho and sedation and Botox and all these other things. So I love that you   constantly remind your team of what makes your office special because in doing so, that's then what they're going to translate to the patients. It's like, I I heard a great quote that said, repetition is the mother of skill. And I love that because we can talk about it one time, but if we're constantly repeating it, like why do we get so good at our morning routines? Well, because we repeat it every single day, to where it's it's second nature for us. We don't even have to think about it. So I really love that you   You dive through the whole practice in a quick two to three hour thing. I love that it doesn't take all day. I love that it breaks out and shakes it up pre-scheduled out because this calibration is paramount. And I'm like, shoot, Dave, I'm like, I'm gonna go back and listen to this podcast. I'm gonna write these things down because I was thinking of consultant calibration. I have one once a month, but we don't go through the nitty-gritties of everything as consultant teams. And I've been watching as I've been doing client check-ins, that each consultant kind of has their own variance from office to office.   If we could start to bring those in, hear what the other people are saying, how they're saying it, similar to doctors, if doctors could hear how different doctors are diagnosing different ways that they're explaining treatment, it helps elevate your entire practice and patient experience. And I think at the end of the day, that's what this ultimately is all about. Because if your patient experience is awesome, coming from an awesome team experience, the whole practice is just going to elevate and everyone's going to feel much happier, less stressed and all around great. Cool.   speaker-1 (29:56) Yeah.   So I you know, all this stuff is is helpful. I mean the the the take home message is if it can't it can't get stale. So it always requires time and effort to to try and mix it up. And that's always hard to be able to do. But you know, you you you do what you can and and really at the end of the day, I mean, you know, the more you can do with this stuff, the better. The other thing that you were you were talking about, how our patients don't really know what we do and everything like that. I mean, I can't I can't preach that enough.   I mean, I think there are things that we can do way better to do that. simple thing that we did is we for a long time had like spear education videos looping in our waiting area. and it just really opened my eyes to the fact like sometimes like patient would come in and be like, I saw that video about that. Let's do that. my god, like this is like this is amazing, you know. So what we're what I'm working on right now is   We try and put together basically like a little little slideshow in the background that part of it will be kind of things as far as you know, some of the clinical things that we do. Part of it'll be like, you know, getting to know team members better. So like little fun facts, things like that, you know, other things that just like you know, somebody may see in the background and find interesting, you know, kind of like a little subliminal in a sense, but we want to try and find a balance where it's not like so in your face. But the important thing there is really.   People see this and they may not necessarily, you know, need the, you know, the the treatment or have the conditions that they see on the screen. But, you know, husband, wife, you know, mother, daughter, you know, who knows? And they may say, Hey, you know what? I saw this at at you know, my dentist, and the way that they do this looks pretty amazing. I've never like seen or heard of anything like that when they, you know, it seems like it was so much more involved. So that's that's a little project we have working on.   And it's a little project that I personally am not dealing with, which I'm very, very happy about. So we're slowly, slowly getting everybody to help.   speaker-0 (31:48) That's awesome. Well, and like you said, I think it's just an awareness piece. I think the more your patients can see it because the guys, I don't I don't need implants. Thankfully. my teeth are really straight. I hate my ding dang lateral number ten. If somebody wants to, you know, take me on as a patient, it just needs a quick rotation. That's all I need. but nobody ever asks me about it. But the   And Dave, I'm sure on Zoom right now is like looking in, like, here, let me see your tooth. but the bottom line is like it's an awareness piece, just because I don't need it as a patient. I am connected to a lot of friends and family. So if I hear it at work or I hear it with my family and they're like, I need somebody to do ortho. I'm like, my dentist does that. So again, it's just an awareness piece for your patients. So, Dave, so many pieces you pulled in here. I love going through the why, actually going through the pieces of your practice.   Then going into the tangibles of clinical, having case studies, examples, having people role play it out on different positions, and then going into what makes us special and reminding our practice of the things that we do offer. So it's a constant awareness and I love that you have this on a quarterly cadence. I think for all offices, I don't care how you do this, if it's once a year, if it's every four every three months, so four times a year, if you do it twice a year at retreats. I don't care, but I would strongly suggest each of you at least try to get this in. We're ending the year out. So I would say   At least w at a minimum one calibration. I would strongly suggest that four because again, repetition is the mother of skill that can really help out. So Dave, as always, brilliant podcast. Love learning from you. Love hearing the great things you're doing. It's been fun to watch you evolve as as a leader and as an owner and as a clinician over the years that I've known you. So thank you again for your time today. It was it was just awesome. I loved it.   Kiera Dent (33:24) Dental A Team listeners, I hope you loved revisiting this episode as much as I did. I hope that you found the nuggets, the pearls. You can see why we re-released this one because I truly want you to take away the best of the best of the best of the best. This episode truly hopefully sparked some new excitement, gave you some new ideas. I know sometimes when I go back and I look back on things that I've learned in the past, I'm able to re-implement because like that famous quote says, no man steps into the same river twice because neither he is the same man.   nor is the river the same. You are not the same as you were before, nor is your practice the same as it was before. Different things, different ideas, same principles. And I really want to highlight and hopefully you took today that sometimes all we need to do is simplify and put into place or to refine things that we've already been doing really, really well. If you love this episode, don't keep it to yourself, share it with a colleague or leave us a review and help more practices find the Dental A Team podcast. As always, thanks for listening and I'll catch you next time on the Dental A Team podcast.

This week JD Vance has been doing a lot of press; partly to sell the quote-unquote peace deal with Iran that he had a hand in brokering. But he's also on a book tour! Communion, out this week, is Vance's follow-up to his 2016 best seller hillbilly elegy.   Some of the excerpts being circulated are making their own headlines, like this one, quote; “One of the dumbest things I ever said came when I argued that ‘childless cat ladies' across the Democrat Party were running our country into the ground,”  He first made his cat lady quip when he was running for office in Ohio and it came up again when he was on the campaign trail with Donald Trump in 2024.  So while Vance is attempting to claw his way back into the good books with said women, we are taking this opportunity to rerun a fabulous conversation Brooke had in 2024 with Kathryn Hughes, author of the book Catland: Louis Wain and the Great Cat Mania. In it, she traces the many meanings ascribed to cats and their guardians, because cruelty to cats has a long tradition. Early on, Hughes described the notorious case in 1730 of the Great Cat Massacre in Paris. On the Media is supported by listeners like you. Support OTM by donating today (https://pledge.wnyc.org/support/otm). Follow our show on Instagram, Bluesky, TikTok and Facebook @onthemedia, and share your thoughts with us by emailing onthemedia@wnyc.org. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Does your front office feel overwhelmed? Kiera shares what the problem is 99% of the time, as well as how to clear up the confusion, and three tactics that bring about clarity and control very quickly. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Trasnscript: Kiera Dent- Dental A Team (00:00) Hello, Dental A Team listeners, this is Kiera. And today, I just wanted to talk about front office overwhelm. Like, dun, dun, dun, dun, dun. That's a real thing, it's a real deal. This happens all the time. And I just want you guys to be able to fix that quickly and easily. So today, we're here to wrap. We're here to have a good time. We're here to talk about the front desk overwhelm and how you can fix that and do it with a ton of ease. So.   If your front office feels overwhelmed, if you feel like they're overwhelmed, if you're ever scared to walk up there because you're like, my gosh, they're always stressed out. This is the episode for you and your front office team, because honestly, it's usually not that they have too much to do. It's that they're just, I call it front office soup. Then they're just all like, it's a bowl of spaghetti and we're all slurring and slopping and it's just a mess up there. But because we just have to figure out what matters and who does what.   And it usually, in front office team members, I hope you hear me loud and clear, I'm not being a jerk, I'm Kiera Dent from the block and I've sat in your shoes and I understand it and I've been in your shoes and I know this overwhelmed feeling. It's not usually a workload problem. Usually what it is, is it's a role clarity problem. 99.9 % of the time, if we clean that up and we like untangle the ball of spaghetti, everybody's super happy, everybody's clear and things start rocking and rolling. So.   Again, this is where we're at today. I wanted to just give a quick tactical podcast for you for that front desk overwhelm. And I want you to just know that like at Dental A Team , every single consultant on our team has been in your shoes. ⁓ I don't just say these words on the intro to the episode. We don't just understand you. We genuinely are you. We've been in your shoes. We've sat in your shoes. We've sat at the front office. We've taken the phone calls. We've had the schedule fall apart last minute. I've had the treatment plans not close. I've had doctor on my case saying, Kiera.   get the schedule full and I'm like, I don't really know what to do, okay? I've had that phone running a million miles a minute. We get it. It's chaotic up there, but it doesn't need to be chaos. And so when we have all that, how can we take the urgency away and help you focus on the important thing? And so this is gonna help us kind of figure out like, why do people get overwhelmed? How do get the confusion cleared up? And then what are three things that bring clarity and control very quickly? That's not gonna take months and months to get that stabilized, but to actually do it really quickly.   If you don't know us, hi, we're the Dental A Team. I'm Kiera Dent. Dent really is my last name. It took me three fiancees. You can ask me about that later. It's a real joke, but it's a real life. I love dentistry. I love helping people have their best lives. And I love the dentistry as the platform that brings us all together. I've been a dental assistant, a treatment coordinator, a scheduler, biller, an office manager, regional manager. have all my own practices. I took my first office from 500,000 to 2.4 million in nine months and opened a second location.   To say I've been around the block is not a lie. I have bought practices, I've sold practices, I've been parts of DSOs, I've been part of boutique practices, I've merged offices, you name it. I don't think that there's a single thing that I haven't done yet in dentistry, so try me. I'd love to meet somebody that I'm like, yep, never heard of that before. ⁓ And our job is to make dentistry fun again. Our job is to make you love your life again. Our job is to bring simple clarity. But as a business owner myself, I hated where I'd go to conferences and people would just talk.   to me and I have to go back and rally my team and I realized I'm gonna create a business that's gonna make your life easier. So we actually work with doctors and teams. We help doctors set the vision, where are we all going? And then we figure out your finances. Let's make sure you're profitable. And if you have tax aversion, like you're so scared of it. Not that you don't pay it, don't get me crazy on that, but that you're so scared because you feel like you're making money but you're always broke. We help offices actually like find the money, keep the money, make the money. Like let's have you be profitable.   And then the other part is how do we do system and team development together? I call that the yes model. You first vision, making sure you're taking care of E stands for earnings and profitability. S is systems and team development. Doing that yes, success model. So you can say yes to more in your life. Truly, truly. And teams freaking love us because guess what? We get this. We understand it. Doctors love us because we're magic magicians that can fix it with your team, but also help you be profitable. It's like.   Let's put a bow on all the beauty together. So let's talk about your front office because everything freaking feels like a priority. my gosh, I gotta answer the phone and check patients out. I gotta try and schedule all the doctors asking me questions. I gotta keep my doctor busy. I've got constant interruptions nonstop. As soon as feel like I get patients checked in, that hygiene team's bringing them right back out. It is nuts. And it's because we just don't have priorities hierarchied. And also we're not using time when we need to.   So when front office is jumping between five tasks and finishing none of them well, that's chaos. And so how can we actually make it to where things aren't as chaotic? Because yes, you're always gonna have interruptions. And I think for us to never feel like, I can never have interruptions, like that's not my perfect date. That's not real life. We signed up for an amazing job that's very busy up front. And I feel like my job in front office, I say like, I'm here for air traffic control. Like that's my job. And I'm gonna make sure every plane lands easily, AKA every patient has an appointment. I get them scheduled. We're gonna have calm.   Like I want to feel like JFK's airport. Like we're there. I just think about that airport and that air traffic control. I'm like, they have people flying in and out like mayhem or you can go to Atlanta or you can go to like any big city. Like think about that air traffic controller. And that's who like, I want to be at the front office. So front office team members, hopefully that's a good vision for you of, Hey, yes, we've got a million things going on, but we are laser focused on what's the most important thing. And so I love to give like, okay, number one, our scheduling person, what's their number one job? Their number one job is to make sure our schedule is filled to goal every single day.   That's your job. So hygiene and doctor like bada bing, bada boom, that's your role. You keep them on there and you do not leave the day until your schedule is full. Like I'm not having you go home like, well, I did my best. ⁓ Outcomes over activities. I am big on this. We own our role. We don't just do a job. We own that. So if I'm a scheduling guru, you better believe I'm going to have my hygiene schedule full, full. That doesn't mean perfect. It means full and productive. And I'm going to have my doctor schedule the goal.   treatment coordinators, your number one job is to have your doctor's hitting goal or exceeding goal every single day. Not a full schedule. I don't want all the white space filled in. But if my doctor needs to be hitting 5,500, you make it rain sister or gentlemen, you go figure out how to do it. You go look at your unscheduled treatment plans. I'm not gonna say you sit here and call 20 unscheduled treatment plans unless you're an office that's 7.5 million, then yes, maybe we'll put that as a job. But 99 % of the time, your job is to call as many as needed to get your schedule full, period.   So scheduling coordinators, it's to make sure we're running on time, hygiene's full. Sometimes I have doctor over there. Treatment coordinators, you're always responsible for getting doctors scheduled to go. Billers, 98 % collections, non-negotiable. We gotta have money in the bank, otherwise we're broke and we can't feed our team. And we've done the work, we need to collect the money. So from there, and then office managers, your job is to make sure profitability is there, KPIs are being hit, and the whole team is flourishing. So that's just like a very simple like.   Yeah, but Kiera who's first on phones first on phones is scheduler first person they're always on it unless you guys like no we want them to be concierge style we have a concierge then they're not first on phones but we have somebody who's first who's second who's third on phones so as that phone rings we've got it can you set up a phone tree so where if they've got billing questions it just goes to the billing line and the biller can help with that if you're like Kiera I only have two people in my front office fan freaking tastic we need to have dedicated power hour time so front office and scheduler usually does insurance verification too typically that's who's gonna do it   but sometimes my treatment coordinators, like they want to make sure that they get all their insurance verification done and they have maybe a bit more time than our schedulers do. So again, it's who's got the most amount of time and who's the best with bandwidth on that. That's how I'm gonna set it up. If you have a bill or a dedicated bill or they're gonna do insurance verification for you, insurance verification should take you two to four hours max. And I'm talking to max a day. If we're taking longer than that, we gotta figure out how to be a bit more efficient and I got great ways to do it, like lump them together. I got a ton of podcasts onto it.   but we've got to just make sure that each person, and I love end of day checklist where, and it's not we wait till the end of the day, it's we get this stuff done during the day, but by the end of the day, all this needs to be stamped, signed, delivered. So scheduler, you're responsible for hygiene, making sure it's full and up to par, possibly insurance verification, possibly doctor, depending upon your office. Treatment coordinator, non-negotiable doctor scheduled to go every single day. I'm talking if I'm working four days, three of my four have to be to go, period. And the first patient of the day,   Please, please, please, please, please do not leave me one that's unconfirmed. And you're like, well, it's full. If they're unconfirmed, they're not showing. Like I might get lucky, but don't do that. Make sure it's a guaranteed confirm. Move those patients off. I've got a ton of verbiage for getting patients off the schedule. So we're not sitting there with like, to me, those are like gap fillers. Like it makes us feel good, but it's not gonna actually, like that's not me owning. I know that patient's not gonna show up. I call and call and call until I get people.   So I start doing my confirmations at usually eight or nine in the morning. So I've got time and I do a 48 hour confirmation guarantee. So if they're not there, and then we started implementing with a lot of offices that if they don't call and confirm you, we are moving you off the schedule to open that space up because we do need confirmation you will be here. I have moved patients off the schedule. Yeah, I'm gonna have about five people mad at me, but guess what? It's gonna fix 95 % of my problems. I can handle those five upset patients with me. I can handle that. If someone comes in duplicative, I can handle that.   Ladies and gents in the front office, air traffic controllers, you're also word ninjas. And you gotta learn to word ninja your way through a lot of things. Words are free. You can handle those hard conversations, but what we can't handle is not having productive schedules to where doctors aren't making money, we're not making money, and we're gonna go under. We can't handle that, but I can handle one or two upset patients. But I can also set up expectations so they're not upset with me, because I don't want to get berated. That's no fun for anybody.   So clear ownership, who does what, what are the simple KPIs for each of them? Put that in place, have us track it. That just right there, hopefully cleaned up 90 % of your issues. Now everyone was like, yeah, but we all do it together. High five. I love that you have teamwork. Like genuinely love it. Teamwork though is that game where it's who's on first, what's on second, I don't know, is on third. it's like who, like what thought everybody was going to do it? Everybody thought nobody was going to do it. So then somebody picked it up, but then nobody respond like,   It's a mess. So I love that y'all help each other. We just have to know at the end of the day, who's the one who puts the button on it? Who's the one who puts the final bow on it? Yes, we can all help each other, but I need a clear owner of each specific thing. I need a clear owner of hygiene and getting them scheduled. I need a clear owner of insurance verification. I need a clear owner of doctor's production. I need a clear owner of collections. Like I need those clear buttoned, tidied, and I need a clear owner of who answers the phone first.   There are several others. I know that there's more and you're like, but what about this? What about this? Again, it's just playing this game and you guys can get sticky notes, write them all up, put them there. I have end of day checklist. I'm happy to share with people, but we've got to have roles are shared, but they've got to be owned. So like it's a clear owner. You can have help. I'm fine with that, but you have to own it and you've got to own those results. Again, it's outcomes over activity. I am so grateful you called 50 people, but if we don't have people on the books, you gotta call 51 or 52 or 53 or 54.   And when you own that and you know that, guess what? How do I become a killer treatment coordinator? Because I knew I had to put people on the schedule and I wasn't gonna call them all night long. I was like, I got a family, I wanna go home. But I knew that that was my responsibility and I owned that result. So when we have shared responsibility, it actually creates drop in responsibility. So clean it up, if everyone owns it, no one owns it. So we have clear owners. And then what we have from there is we just have set systems. So what is our system for doing scheduling?   What's our power hour? I put schedulers back there, I put insurance for everybody. Put them behind the door for two hours where they're not being disrupted. Unscheduled treatment plans. Give that treatment coordinator one hour of blocked time. Go make it rain, honey. Like call the patients, text the patients. We are focusing on highest level priority things. Look over your treatment tracker. Practice your verbiage. What are the things that aren't closing for you? Why? But we actually spend it. And so put the systems into place. What is it? Some people have like...   To me, these are slightly aggressive checklists, but if it works for you, it's not aggressive. It's like by 10 a.m., all confirmations need to be done. By 12, all insurance verification needs to be done. By two o'clock, all of the schedule is filled to capacity. And then we're scheduled two days out or whatever it is. You can have it where it's benchmarks like that so we don't get stuck and then it's like four o'clock. I'm like, where did our day go? Sometimes those mile markers really can help, but we have to have set systems, set processes that everybody's following and we all know it.   And that's going to help because this helps when we bring on new people. How do we schedule? How do we treatment plan? How do we follow up? Getting those protocols written so it's not just living in our head. If it's in our head, we're dead. We got to get it out. We got to have those systems and protocols written. so systems don't live in people. ⁓ Systems like we're not relying on people. We're relying on systems. So when I look at that, systems are on paper or in video form, not in memory. That then helps.   Like if there's just one person that's like, well, Sue's out. We had a Sue in one of my offices. I'm like, I don't know how to do the billing. I don't know how to collect the money. I don't know how to schedule patients. Sue did it all. But if Sue goes on vacation, the practice is donezo. Like you cannot be reliant on a Sue in your practice. We need to have systems. We need to have processes. Yes, I want clear owners. But if that owner's on vacation, which they should be like our marketer Eve, she just went, she's like, it was awesome. I disconnected for an entire week. Didn't check Slack.   I knew everything would be taken care of and I came back and she had like three Slack messages of things that were missed. That is truly a systematized organization. Yes, I'm having a little kudos moment. It just happened yesterday. So yes, it's a brag moment on our side. But I think about that. Like could your Sue, Alison, Kiera, Tiffanie, Jenny take off for two weeks and would you guys be okay? And if the answer is no, we gotta get those systems written and then we need to send them on vacation and test it and see how we survive.   because we've got to be able to have it. So the three things that will fix this very quickly is number one, we've got to get clear ownership and that's ownership, not just job descriptions. Ownership, who owns scheduling, who owns phones, who owns our collections, who owns our treatment plans, who owns our doctor schedule. Get those things and eliminate overlap. Everybody in the front office is going to feel 20 times better and then have it on KPIs where we're tracking it every single week so we can see the progress and make sure it's true ownership, not just checking boxes.   Number two is we have a priority framework for an office. So what is it? Because like I can have my checklist and I can know this. Number one is my KPI. But before my KPI, patient in front of me, always. Always, always the patient who's in front of me. Then it's my KPI, that's my number two. And then it's gonna be team needs. And then from there, always phone for me. Phone is pretty high up there. Like I say, it's patient in front of me, phone. And then it's gonna be my KPI.   So you can be like, well, that phone's ringing. Okay, great. So then I can throw it and be like patient in front of me, KPI phones. Phones are so valuable. And if we don't answer and take care of it, but let's get a phone tree because we don't need to answer every phone call. The phone calls I really need to answer are my new patients. That's what I need. Also stop letting cancellations happen on your voicemails. Save yourself some time. The dermatologist that I'm going to, no voicemail. Like literally it's not even there. I can't leave a voicemail. And I have to call during business hours, period.   Like that's just how it works. And if I want to get into them and you might be like, but I'm so nervous. I'm going to have patients that won't call. That's fine. But I leave a voicemail and I have it. And I say, don't accept any appointment changes via voicemail. Please call during business hours. I also do not accept them via text message. I make my patients, if they're going to break up with me or having a phone, a voice to voice conversation, you're not just able to text me. Like we don't break up via text here. You get to call me, have a conversation. And that's how I'm going to help save my time on that as well. Have a phone tree.   Make sure that it's really set. So you know it's patient, my KPI, phones, whatever your guys' thing is, but make that priority framework for you so everybody's following it, we all know. So that way we're not sitting here with this like built up resentment of like, duh, you should be fixing the schedule. When it's like, they're with a patient. Now, team members, I have that priority framework, but that doesn't mean I don't get to own my KPI. My number is my responsibility. And yes, I can sit here and chat all day long with my patient, because they're number one, but that doesn't mean that I don't get to own my number.   I'm responsible for owning, like own that thing, air traffic controllers. You can't just be like, well, my job is to like make sure the plans land, ⁓ treatment and schedules. And then be like, but like I got busy and we were chatting with the pilot. They're gonna crash. No, you can chat, but you need to still own your role, okay? And then number three is build simple, repeatable systems. So that way like Sue, Jenny, Sarah, Kiera, Tiff, anybody can go on vacation.   and we're not gonna drown and think, yes, we'll be tired and we'll be glad they're back. Like I missed Eve, I'm super happy she's back, but our company didn't go under without her. And that's how your team should be as well. So, front office overwhelm is usually not about the team, it's just about clarity and consistency. It's about roles and systems being clear and defined, so that way confidence can go up and stress can go down. And I know you might be like, this was such a like 20 minute podcast to clean up my whole front office. And I wanna say like, it really can be that easy.   I think that teams get in this, I think ego gets a little bit in the way of like, I've always been doing this. I think it's a little scary to shake up a role cause you're good at it. ⁓ But I think, not I think I know, if I have done this in 500 plus practices with our entire team, I know we can do it for you and your team too. And it's not a set, deadly team is not a set like, you have to do this. Like that's a cookie cutter. That was me like pressing my Christmas tree into the cookie. ⁓ You don't have to just be a Christmas tree or.   an ornament or a square or a triangle. It is what is best for your practice. We will share best practices, but ultimately this is your teen year practice. They live there, I don't live there. So let's make it a place that they're happy to live. Let's make it a place that you're clear. And then doctors is great for you. So if you need a scheduling issue, you go to Kiera. If you have a treatment plan issue and your day's not scheduled, the goal, you go to Sarah. If you have an issue with billing, you go to Monica. Like you just go to your correct people. So that will help you. So look at that, see it really does like.   clear front office creates a calm place. And ⁓ I just want to say that it's very doable. We do this all the time. think I'd say probably like 70 % of our consulting is on front office and just helping because it is a slush pond up there and it does get messy and we're all trying to help each other and we all have the same goals and desires, but it's on the execution of those goals and desires and how it's being done to create the simplicity or the chaos. So reach out. I'd love to help you out. Let's see if you're a great fit. Let's see if we can help you.   take the pieces, implement today, whether you reach out to Dental A Team to get help for your front office because they just don't know it. If your front office listens to this and you guys have a meeting and you divide it up and make your end of day checklist, whatever it is, but do something to go from that chaos to that calm. It is very doable. We do this all the time. I would say we are freaking experts at it. So reach out, Hello@TheDentalATeam.com. And as always, thanks for listening. I'll catch you next time on the Dental A Team podcast.  

We discover Dee's true Personality Quotient score at last, and along the way learn the triumphs and defeats, the epic highs and lows of middle school gin rummy tournaments.

LEWIS HAMILTON HAS DONE IT AND WON IN BARCELONA! Ladies and Gentleman welcome back to Pitstop, we've got an amazing episode for you today with Ferrari back on the top step in Formula 1 & George Russell CLOSING the gap on Kimi Antonelli with Mercedes's reliability issues.. Lots to speak about with a touch of WWE and a giant moth, we hope you all enjoy the episode and we will be back in a few days for our Austria predictions episode! Learn more about your ad choices. Visit podcastchoices.com/adchoices

Our Ladies Show is an uplifting sketch comedy series that explores inspirational topics with cast members Christin Jezak (Miracle at Manchester, Raising Hope, Jimmy KimmelLive!), Hillary Hawkins (Primal, Nick Jr.'s Play Along, Gulah, Gulah Island), and Sarah Hernandez (Nefarious, Unplanned, House of Payne). The series features 7-episodes with topics that resonate with women of all walks of life. Themes include: holdinggrudges, comparison, beauty, patience, gift giving, the importance of community, and dealing with anxiety. Links in Show: www.ourladiesshow.com https://youtu.be/2VdRHqUr4q4

Ladies and gentlemen, welcome to The Kevin Jackson Show—where the news doesn't just break, it gets body-slammed and asked if it wants to tap out. Democrats lost as last year's Easter eggs.No viable 2028 candidate. Midterms shaping up to be a bloodbath. And somewhere in the distance, you can hear consultants whispering, “Maybe we should've spent less time calling voters Nazis and more time, I don't know, finding someone normal.” I saw a poll that claims Democrats are 5 points ahead of Republicans for the midterms.PROVE IT![X] SB – Gavin NewsomDigging through years of random documents. How ‘bout Iran?Oil prices kissing $80 a barrel and your wallet feeling Publisher's Clearinghouse just showed up the pump with your CHECK!Speaking of messes, the fraud cleanup aisle is open for business.Folks are actually calling for Ilhan Omar to get deported. She got so heated about Brandon Gill's petition that she allegedly got in his face and let the profanity fly. Gill, cooler than the other side of the pillow, hit her with: “Do you kiss your brother with that mouth?” Legend. Down the barrel we go: Mohsen Mahdawi, the guy who helped lead those charming pro-Palestinian riots at Columbia, just got ordered deported back to Jordan. Turns out consequences are back on the menu. Meanwhile, over in Ireland, a man nearly got beheaded in Belfast. Leave it to our enlightened American leftists to show class. Rapper Azealia Banks looked at the victim, Stephen Ogilvie, and tweeted something like, “Sheeesh, this MF is so ugly I think the Sudanese guy did him a favor.” Does she kiss her brother with that mouth?And because nothing says “merit-based immigration” like fake credentials, India-born Sriram Krishnan—Senior Policy Advisor on Artificial Intelligence—is voluntarily bouncing after it turns out he bought his degree like it was a term paper on Craigslist. Entered on a visa, worked at Microsoft… now exiting stage left. Who could've seen this coming besides everyone with functioning eyes? See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The Women Of Atari - Pioneering ladies who forged a path in gaming! Join THE BRENT and Amigo Aaron as we take a deep dive into this interesting topic, and play an early title co-programmed by one of these talented females! This week on Atari Unlimited!

Ladies and gentlemen and whoever else is listening, welcome back to the show. CONTENT WARNING - The opinions of the host and our guests have not been sanitized or scientifically tested so please consume at your own risk. Forty percent. That's roughly how many once-active Latter-day Saints have quietly slipped out the back of the chapel over the past quarter century according to one of the most comprehensive studies ever conducted on Latter-day Saint disaffiliation, which surveyed more than 20,000 current and former members. It's the kind of statistic that turns Sunday dinners into minefields and makes "how's the family" a loaded question. A few days after his son entered MTC (Missionary Training Center), he'd gotten an unusually timed email from him. Before reading past the first paragraph, he knew that his son was coming home and that the church he'd raised him in was coming home with him. That's the moment that cracked open everything for he and his family. My guest is Jeff Strong, a former LDS (Mormon) bishop, mission president, BYU professor, and a man who spent thousands of hours turning his own family's "tectonic plate shift" into one of the most data-driven looks we have at why faithful Latter-day Saints walk away from the Church, in his book "Torn." He's not here to hand you a five-step plan to bring anyone back into the fold. In fact, the plan itself might be the problem. Jeff makes the case that what's missing in a lot of these conversations isn't more certainty or better answers, it's curiosity. Somewhere along the way we traded asking questions for managing outcomes, and a perfectly manicured lawn of matching blades of grass, he says, was never the goal. The mess is. So stick around, because by the end of this one, you may walk away wanting to make curiosity great again.  CONTACT JEFF Instagram - https://www.instagram.com/tornbyjeffstrong/ Facebook - https://www.facebook.com/jeff.strong.522678 BOOKS, WEBSITES AND RESOURCES Website - https://www.tornbyjeffstrong.com/ . . #TornBook #JeffStrong #FaithJourney #LeavingTheChurch #LDSFaith #CuriosityOverCertainty #FaithAndFamily #ParrishTheThoughtPodcast #MakeCuriosityGreatAgain #ChurchAndCulture #Mormons #ExMormons

Ladies, if you're worried about your timeline, fertility, or aging…there's no need to fear anymore.  In this episode, Lucy Goff, founder of LYMA, joins Krista to talk about having a baby at 49, rebuilding her life after a near-death experience, and creating one of the most talked-about wellness brands in the world.  It feels like sitting down with the smartest, coolest older sister who tells you to stop freaking out about your timeline. Lucy + Krista dive DEEP into fertility pressure, beauty standards, women reinventing themselves later in life, and the reality of building something massive from scratch. Lucy opens up about being told “no” over and over again + why women seriously need to stop acting like life ends at 30. We also talk about: Why women hold themselves back from going after what they want The science behind LYMA + how the laser actually works The difference between red light therapy vs. clinical-grade lasers Stress + sleep: how they impact your skin + nervous system Learning to trust your intuition even when everyone doubts you Why life doesn't end at 30—and might actually get better after it Resources: Use code Almost30 for 10% off the LYMA Laser at https://lyma.sjv.io/R0ZkAN. Instagram: @lymalife Lucy Goff Instagram: @lucygoff  Sponsors: Hero Bread | Hero Bread is offering 10% off your order. Go to https://hero.co and use code A30POD at checkout. The Absorption Company | Start taking supplements your body can actually absorb. Go to https://absorbmore.com and enter ALMOST30 at checkout for up to 35% off your first order.  BetterHelp | This episode is brought to you by BetterHelp. You don't have to say yes to everything this summer. Find support in therapy. Sign up and get 10% off at https://BetterHelp.com/almost30. Naturium | Give your skin the affordable, luxurious glow up it deserves. Go to https://Naturium.com/ALMOST30 for 10% off your first purchase today. Ka'Chava | Go to https://www.kachava.com and use code ALMOST30 for 15% off your first order. To advertise on this podcast please email: partnerships@almost30.com. Learn More: Get your copy of Almost 30, A definitive guide to a life you love for the next decade and beyond. https://almost30.com/book Listen to Morning Microdose! A quick trip into higher consciousness - https://almost30.com/morning-microdose Watch on YouTube - https://youtube.com/Almost30Podcast Join our community - https://www.facebook.com/Almost30podcast/groups Follow: https://instagram.com/almost30podcast https://tiktok.com/@almost30podcast Podcast disclaimer can be found by visiting: almost30.com/disclaimer.  Learn more about your ad choices. Visit megaphone.fm/adchoices

We look forward to this episode every year. As June babies, we're beyond honored to share the month with the entire LGBTQ+ rainbow! We're waving our pride flags high as we highlight some incredible stories that showcase how big love is and why it will always win! THANKS SPONSORS- Get your choice of free ribeye or top sirloins for a year or ground beef and bacon for a year, plus $20 off your first box and free shipping at https://ButcherBox.com/LADIES. Go to https://tryfirstleaf.com/ladies to sign up for 50% off your first box plus free shipping for a year. If you're struggling with OCD or unrelenting intrusive thoughts, NOCD can help. Book a free 15 minute call to get started: https://learn.nocd.com/LADIES If you're 21 or older, get 30% OFF your first order @IndaCloud with code LADIES at https://inda.shop/LADIES ! #indacloudpod WE'RE GOING ON TOUR - https://www.ladiesandtangents.com/live-show WE'RE ON PATREON - patreon.com/ladiesandtangents  MERCH - https://ladiesandtangents.kingsroadmerch.com/ *NEW* SUBMIT YOUR STORIES - landtstories@gmail.com  FOLLOW ALONG WITH US ON SOCIAL MEDIA - @ladiesandtangents Learn more about your ad choices. Visit podcastchoices.com/adchoices

Ladies, we are so excited to tell you about our new book alllll about middle school! We're also talking about our latest movie (and skincare) Obsessions. PRE-ORDER OUR BOOK HERE: https://shorturl.at/MngbiThank you to our Sponsor, Bioptimizers! Get 15% off at http://www.bioptimizers.com/imomsohard with code:IMOMSOHARDThank you to our Sponsor, First Day!Our listeners get up to 57% Off AND a Free Gift with code IMOMSOHARD at www.FirstDay.comGet our sponsor DISCOUNT CODES here!https://linkin.bio/imomsohardpodcastIf you are interested in advertising on this podcast email advertising@pionairepodcasting.comTo request #IMOMSOHARD to be on your Podcast, Radio Show, or TV Show, reach out to talent@pionairepodcasting.comFOLLOW US: Facebook: https://www.facebook.com/imomsohardInstagram: https://www.instagram.com/imomsohard/Twitter: https://twitter.com/imomsohardSEE US ON TOUR: https://www.imomsohard.com/WATCH OUR AMAZON PRIME SPECIAL: https://www.amazon.com/IMomSoHard-Live/dp/B07VBJ34DT

JD Vance stares down the abyss on "The View," and he handles it masterfully, and the SPLC is looking like a hate group rom-com.  Visit the Howie Carr Radio Network website to access columns, podcasts, and other exclusive content.

Jill Christman is a 2020 NEA Prose Fellow and the author of If This Were Fiction: A Love Story in Essays and two memoirs, Darkroom: A Family Exposure and Borrowed Babies: Apprenticing for Motherhood, and The Heart Folds Early: A Memoir. In today's episode, Jill and Annmarie discuss healthcare, heartaches, and how to make it through when the thing we fear most comes true.  Bookstore Spotlights: Barrett Bookstore – The oldest and largest independent bookstore in Fairfield County, Connecticut. Woman-founded in 1939 and woman-owned today, Barrett booksellers develop relationships with authors (hosting many events like our yearly Ladies of Summer panel), partnerships with local schools and libraries, and friendships with our loyal patrons. Visit Barrett in Darien, CT or at barrettbookstore.com. Newtonville Books – An independent bookstore located at 10 Langley Rd, in Newton, Massachusetts -- in the old stone building at the north corner of the triangle parking lot. Come for the books. Stay for the books. And learn more and shop online at newtonvillebooks.com. Titles by Jill Christman:  If This Were Fiction: A Love Story in Essays  Darkroom: A Family Exposure Borrowed Babies: Apprenticing for Motherhood The Heart Folds Early: A Memoir. Follow Jill Christman: Instagram: @jillchristmanwriter  Bluesky: @jillchristman.bsky.social Substack: @riverteethjill jillchristman.com **Writing Workshops:  If you liked this conversation and are interested in writing together, please consider the opportunities below.  For women interested in an online Saturday morning writing circle, you can sign up here.  Learn more about your ad choices. Visit megaphone.fm/adchoices

This week we interview author Mike Duran - a christian, who also writes scary stories?! - and ask him about Dracula, how to think about horror movies, and more. The post An Evening with Mike Duran appeared first on Sheologians.

Kerri covers the case of Raymond Edmunds, dubbed "Mr. Stinky" by a cheeky newspaper sub-editor. He was a convicted double murderer and serial rapist who terrorized Victoria, Australia for over two decades. Donna tells us about Eleanor Butler and Sarah Ponsonby, the Ladies of Llangollen. They were two upper-class Irish women determined to resist the fate of conventional marriage, so committed to their freedom that they disguised themselves as men and fled Ireland together in 1778. They settled into a Gothic home called Plas Newydd in North Wales, where their unconventional life together both scandalized and captivated everyone. This episode is sponsored by BetterHelp. Head to www.betterhelp.com/apc for 10% off. If you have any local true crime, local urban legend/lore, ghost stories.. we want them all!! We want to hear from YOU. Especially if you have any funny Ambien stories! Email us at aparanormalchicks@gmail.comJoin The Creepinati @ www.patreon.com/theAPCpodcast Edited by Caden Baughman at Guestroom Studio https://www.gstrmstudio.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Send us a text!Welcome to Bright Hearth, a podcast devoted to recovering the lost arts of homemaking and the productive Christian household with Brian and Lexy Sauvé. In this episode, Brian and Lexy continue a brand new series: "How to Ruin Your Life: A Woman's Guide to Home Demolition," with a look at one of the ways to tear your household down over your head... trying to be everything and do everything.Brian's new album, "Long Days, Short Years," dropped TODAY! Links to most streaming services can be found here.This episode's Headline Sponsor is: Indigo Sundries Soap Co. — Premium, handmade soaps without the seed oils or other nasty hormone disrupters. Visit Indigo Sundries Soap Co., and use code BRIGHTHEARTH for ten percent off your order!Check out Joe Garrisi at Backwards Planning Financial at https://backwardsplanningfinancial.com for all your financial planning needs!Experience the nostalgia of hand made wooden heirloom quality toys from Edwin's Heirlooms. https://www.edwinsheirlooms.com/Ladies, check out Home & Hearth's Cycle Support Tinctures. Visit https://shophomeandhearth.com/bright to claim your 15% off.French with Madame Lee offers Christian homeschool families a beautiful, living approach to learning French. Visit http://frenchwithmadamelee.com/hearth and use code HEARTH for 10% offBe sure to subscribe to the show, and leave us a 5-Star review wherever you get your podcasts! Buy an item from our Feed the Patriarchy line and support the show at the same time at briansauve.com/bright-hearth. Become a monthly patron at patreon.com/brighthearth and gain access to In the Kitchen, a special bonus show with each main episode! Support the show

Here’s what you missed this week on Two Ts in a Pod! See omnystudio.com/listener for privacy information.

Three red cards, five goals across two matches, and a goose wearing a Mexico shirt. Ladies and gents, we've got our World Cup back.Marcus, Pete & Vish discuss the opening games of the tournament, preceded by a bizarre collaboration between Andrea Bocelli and K-Pop Demon Hunters singer Ejae. Plus, Vish is baffled by the very concept of an axolotl, Marcus still gets his TVs from Comet, and "big swinging” Dick Advocaat gets his boys onboard a cranky school bus.Get your Ramble World Cup watch party tickets hereFind us on Bluesky, X, Instagram, TikTok and YouTube, and email us here: show@footballramble.com.Sign up to the Football Ramble Patreon for ad-free shows for just $5 per month: https://www.patreon.com/footballramble.***Please take the time to rate us on your podcast app. It means a great deal to the show and will make it easier for other potential listeners to find us. Thanks!*** The Football Ramble, the original and best football podcast. Brand new podcasts every single weekday throughout the Premier League season and every day throughout the 2026 FIFA World Cup.No cliches. No ex-pros like Peter Crouch or The Rest is Football. Just the funniest football conversation out there. Your guardian for the season, daily not weekly. Stick to the Ramble, totally. Hosted on Acast. See acast.com/privacy for more information.