Podcasts about Marriott

This week we are cover the big Marriott American Express welcome bonuses that are back in the market, American Express to ALL Accor Live Limitless transfers going live, and Air Canada un-bundling premium fares with new Premium Economy and Business Basic fares. All this and more in our weekly loyalty rewards and credit card newscast.

Investigative journalists Mandy Matney and ⁠Liz Farrell have some questions about a Spartanburg County Police report… made by none other than Debbie Barbier… When Greg Parker's attorney Deborah Barbier told Spartanburg police she'd been “harassed” in a hotel lobby the morning of Mandy's contempt hearing on June 22, 2026, the department did something our team has never seen done so thoroughly for a harassment complaint made by a woman: it investigated.  Multiple officers. Multiple weeks. Untold public monies. Search warrants signed by magistrate judges with no explanation of what probable cause existed — including a search of Mandy's Marriott room records and private guest information divulged over the phone. Hours of surveillance footage later, police could not locate the confrontation Barbier described, and the case is now listed as "inactive". We're revisiting what South Carolina's harassment statute actually says, and ask why protected first amendment activities keep getting recast as crimes… and why behavior matching the statute is disregarded.  Then we relook at McClatchy reporter John Monk's coverage of Mandy's contempt proceedings through the prism of his 44 year old son's federal indictment on child sexual abuse material charges — to which Monk Jr. has pleaded not guilty. We have questions… Let's Dive In…

Watch Us On YouTube! Announcing a new, ongoing benefit for annual subscribers of our Slack community. Annual subscribers receive a free Points Path Alerts subscription OR a 30% discount on Points Path Pro. This week Ed is joined by Clint Henderson from The Points Guy for a deep dive into some of the best premium-cabin award opportunities still available—and why flexibility is becoming more important than ever. Clint shares several recent bookings that include American's new Philadelphia-Prague route, Cathay Pacific's new Seattle-Hong Kong service, Starlux business class, and Japan Airlines First Class, along with the strategies that made each redemption possible. The conversation also explores why holding a United credit card is becoming increasingly valuable, with cardholders gaining access to dramatically better award pricing than non-cardholders. Later, Ed discusses Bilt's latest Rent Day promotion featuring a status match with Accor Live Limitless, explains why he found significant value from Accor Platinum status in Europe, and closes with a candid discussion about Hyatt's growing list of hotels that no longer accept Suite Upgrade Awards—and why that trend is becoming concerning for Hyatt loyalists. Get hydrated like Ed in Vegas with Nuun If you enjoy the podcast, I hope you'll take a moment to leave us a rating. That helps us grow our audience! If you're looking for a way to support the show, we'd love to have you join us in our Travel Slack Community.  Join me and other travel experts for informative conversations about the travel world, the best ways to use your miles and points, Zoom happy hours and exciting giveaways. Monthly access Annual access Personal consultation plus annual access We have witty, funny, sarcastic discussions about travel, for members only. My fellow travel experts are available to answer your questions and we host video chats multiple times per month. Follow Us! Instagram: https://www.instagram.com/milestogopodcast/ TikTok: https://www.tiktok.com/@milestogopodcast Ed Pizza: https://www.instagram.com/pizzainmotion/ Richard Kerr: https://www.instagram.com/kerrpoints/ ✈️ What We Cover in This Episode ✈️ Outstanding premium-cabin award bookings American's new Philadelphia–Prague route Cathay Pacific's Seattle–Hong Kong launch Starlux Business Class Japan Airlines First Class Why new route announcements create award opportunities ✈️ Finding award availability Alaska Mileage Plan sweet spots Positioning flights Acting quickly when inventory appears Tools for tracking award space ✈️ United credit card perks Exclusive cardholder award pricing Quest Card benefits Why United's strategy differs from Delta's Is this the future of airline loyalty? ✈️ Points Path Flex Alerts Monitoring every flight on a route Finding hard-to-book awards Slack Community member benefits ✈️ Bilt's Accor status match Matching Bilt Gold and Platinum Benefits of Accor Platinum status Early check-in, late checkout and upgrades Why Europe and Asia travelers should pay attention ✈️ Award pricing inflation Premium cabin pricing Domestic versus international value Why overseas awards remain one of the best uses of miles ✈️ Hyatt's expanding Suite Upgrade Award exclusions More than 100 excluded hotels Hyatt Regency Anchorage joins the list Why Hyatt loyalists are becoming concerned Is Hyatt drifting toward Marriott's model? ⏱️ Episode 447 Timestamps 0:49 – Clint Henderson joins the show 5:23 – Incredible premium-cabin award bookings and new route opportunities 11:43 – Slack Community updates and Points Path Flex Alerts 14:00 – Bilt's new Accor Live Limitless status match 16:50 – Why United credit cards unlock better award pricing 21:41 – Award pricing inflation and where the best value still exists 23:15 – Hyatt's growing Suite Upgrade Award exclusion list 27:36 – Wrapping up and future travel plans  

It's amazing how useful illusion is for surviving in a cave, and staggering how destructive it is to our lives. The Buddha saw this 2500 years ago. Modern science sees it more clearly than ever.In this episode I did not even get into the Fundamental Attribution Error or the vast suite of cognitive biases and logical fallacies to which we are prone.But we are not doomed to live like this!SOURCESYes, I read these!Brickman, Coates & Janoff-Bulman (1978), J. Personality & Social Psychology 36.Gilbert, Stumbling on Happiness (2006) Gazzaniga & LeDoux, The Integrated Mind (1978).Kurzban, Why Everyone (Else) Is a Hypocrite: Evolution and the Modular Mind (2010)Wright, Why Buddhism Is True (2017) Fadiman & Gruber, Your Symphony of Selves (2020) Hunt, Marx, Lipson & Young (2018), J. Social & Clinical Psychology 37.Allcott, Braghieri, Eichmeyer & Gentzkow (2020), American Economic Review 110(3).Scitovsky, The Joyless Economy (1976).Wrigley & Schofield, The Population History of England 1541–1871 (1981)Killingsworth & Gilbert (2010), Science 330.Kasser, The High Price of Materialism (2002).Einstein–Born correspondence (1926); Bohr–Einstein debate.McGilchrist, The Master and His Emissary (2009); McGilchrist Substack, Apr 2026 (Kastner 2024 paper).Mercier & Sperber, "Why Do Humans Reason?" (2011), Behavioral and Brain Sciences.Haidt, The Righteous Mind (2012) Trivers, The Folly of Fools (2011)Kahan, "Ideology, Motivated Reasoning, and Cognitive Reflection" (2012)Dunbar, Grooming, Gossip, and the Evolution of Language (1996); Dunbar, Duncan & Marriott (1997).Hardin & Higgins (1996); Higgins & Rholes (1978); Echterhoff, Higgins & Levine (2009), Perspectives on Psychological ScienceKopietz et al. (2010), Social CognitionFestinger, When Prophecy Fails (1956).Plato, Apology 38a5–6; Republic Book VII (514a–520a) Hosted on Acast. See acast.com/privacy for more information.

If you want detailed show notes, visit Substack at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠travelstories.substack.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠/You can also leave me a message on⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Anchor⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, or shoot me an email at⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ TravelFrick@gmail.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.As I always say, travel safe, stay safe, and thanks for listening.

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Wyndham Hotels & Resorts just knocked Marriott International out of the #1 spot in U.S. News & World Report's 2026 hotel rewards rankings — and the reason comes down to something travelers are clearly reacting to: devaluation. I talked with senior travel editor Elizabeth Von Tersch about this year's rewards rankings, plus a brand new list for road warriors. A few numbers worth knowing: Wyndham held onto its category-based point system while Marriott's dynamic pricing model saw a 20% devaluation. Plus, Sonesta International Hotels cracked the top five for the first time — and it earns guests free nights almost twice as fast as some of the bigger names. On the business travel side, Marriott and Hilton go head to head for the top two spots, and the deciding factor isn't the one you'd expect. We also dig into why hotel loyalty programs are starting to look a lot more like airline programs — and what that means for how you earn your next free night. Full rankings and methodology here: https://travel.usnews.com/rankings/travel-rewards/?src=usn_pr Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Most commercial kitchens have no clear picture of what they are throwing away, when, or why.In this episode of HappyPorch Radio, Barry O'Kane speaks with Anastasia Dellis, CEO of Orbisk, a platform that uses AI and computer vision to make food waste visible in commercial kitchens. The Orbi monitor sits above a waste bin, captures every item discarded, recognises over 800 ingredients, and feeds it all into a dashboard that tells chefs, GMs, CFOs, and sustainability teams what is happening and what to change first.Anastasia's path to Orbisk runs through two decades of scaling businesses, from Africa's largest retailer to Gorillas, one of Europe's fastest-growing startups in quick commerce. She describes recognising the intersection of her professional experience with a personal connection to food scarcity she grew up with in South Africa.What comes through most clearly is her conviction that kitchen technology only works at scale if it demands nothing of the people using it. No training, no buttons, no extra steps. That principle, which Orbisk calls "No Pause Dispose," is not an afterthought; it is the product.✨ In this episode:Anastasia explains how the Orbi monitor works: above the bin computer vision that captures every discard automatically, with no interaction from kitchen staffHow different stakeholders use the same data differently: a CFO sees margin gains, a chef sees ingredient-level waste patterns, and a sustainability team sees carbon metrics pulled into their auditing environmentAnastasia's path from growing up in her father's shop in South Africa to corporate retail to scaling Gorillas across nine markets, and how she found purpose alignment at OrbiskWhy mission alignment matters for the team and investors, even when customers buy purely on the business caseHow Orbisk's AI culinary assistant goes beyond dashboards to offer production, recipe, and training changes tailored to a hotel brand's standardsThe longer-term vision: moving from waste monitoring into forecasting and purchasing to become the intelligence layer inside every kitchen

Travel's biggest companies are trading loyalty members directly with each other as Google's dominance over customer acquisition breaks down, three hotel giants launched debit cards in the UK and only the UK, and a legendary Tokyo hotel just reopened after a 19-month renovation. On today's Skift Daily Briefing, Sarah Dandashy breaks down why loyalty programs are becoming the primary customer acquisition channel in travel, what the UK hotel debit card trend reveals about the limits of credit card economics outside the U.S., and whether Park Hyatt Tokyo's renovation got one of the world's great hotels right. Articles Referenced: Honorable Mention: @AskAConcierge on IGTravel Customer Acquisition Is Moving Into Private TreatiesHilton, Marriott, and IHG Have All Launched UK Debit Cards. Here's Why.Returning to Park Hyatt Tokyo: How a Great Hotel Survives a Renovation Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ Threads: https://www.threads.net/@skiftnews Bluesky: https://bsky.app/profile/skiftnews.bsky.social X: https://twitter.com/skift Subscribe to @SkiftNews and never miss an update from the travel industry.

Watch Us On YouTube! Announcing a new, ongoing benefit for annual subscribers of our Slack community. Annual subscribers receive a free Points Path Alerts subscription OR a 30% discount on Points Path Pro. Severe weather created another difficult weekend for travelers, and Richard opens the episode with the story of getting his sister home after JetBlue canceled her flight and could not offer another option for several days. The solution involved a train to Baltimore, a Southwest flight and a reminder of why keeping points available for emergencies can be so valuable. Ed then reviews his family's stay at the MGM Skylofts in Las Vegas, including the spacious two-bedroom accommodations, the aging room features and his lingering question about what guests are actually supposed to ask a hotel butler to do. He and Richard compare Skylofts with Aria Sky Suites and consider whether the additional luxury benefits justify the much higher price. The conversation shifts to the complicated Marriott–MGM relationship. Ed explains why MGM Gold status and direct booking can sometimes beat booking through Marriott, especially when resort fees and restaurant spending are considered. Richard also discovers an especially poor Marriott points redemption: nearly 17,000 points to avoid paying a $30 base room rate while still owing the resort fee. Later, the guys debate the best travel movies ever made, discuss whether Boeing should once again be allowed to certify its own aircraft, answer a listener question about choosing a Tokyo hotel for a short visit and examine why domestic award travel has become so painful for families. Get hydrated like Ed in Vegas with Nuun If you enjoy the podcast, I hope you'll take a moment to leave us a rating. That helps us grow our audience! If you're looking for a way to support the show, we'd love to have you join us in our Travel Slack Community.  Join me and other travel experts for informative conversations about the travel world, the best ways to use your miles and points, Zoom happy hours and exciting giveaways. Monthly access Annual access Personal consultation plus annual access We have witty, funny, sarcastic discussions about travel, for members only. My fellow travel experts are available to answer your questions and we host video chats multiple times per month. Follow Us! Instagram: https://www.instagram.com/milestogopodcast/ TikTok: https://www.tiktok.com/@milestogopodcast Ed Pizza: https://www.instagram.com/pizzainmotion/ Richard Kerr: https://www.instagram.com/kerrpoints/ ✈️ What We Cover in This Episode ✈️ Weather disruptions and emergency travel planning A canceled JetBlue flight Taking the train to BWI for a Southwest alternative Why points provide an important travel safety net ✈️ Ed's MGM Skylofts experience The two-bedroom layout Butler service and luxury-hotel benefits Skylofts versus Aria Sky Suites Whether the premium price makes sense ✈️ The Marriott–MGM partnership Booking through Marriott versus MGM Resort fees on Marriott award stays Why MGM Gold can make direct booking more attractive Missing Marriott credit for restaurant charges ✈️ Chase Sapphire Preferred's 100,000-point offer Why Richard applied again Rebuilding a transferable-points balance Marriott points versus Ultimate Rewards ✈️ The best travel movies Up in the Air Flight The Terminal Planes, Trains and Automobiles Back to the Future Catch Me If You Can ✈️ Boeing and FAA oversight Boeing regaining some aircraft-certification authority Whether Boeing can adequately oversee itself Increasing financial penalties for safety violations ✈️ Choosing a Tokyo hotel for a short trip Park Hyatt Tokyo versus Grand Hyatt Tokyo Why location may matter more than luxury Staying near a convenient subway station ✈️ Marriott and Japan Airlines A new JAL status-match opportunity Potential benefits for Marriott elites Rumors of JAL becoming a Citi transfer partner ✈️ The rising cost of domestic award travel Expensive flights for families Shrinking partner-award opportunities Why domestic points strategies are disappearing ⏱️ Episode 446 Timestamps 0:48 – Weather cancellations and getting Richard's sister home 2:28 – Ed reviews the MGM Skylofts 6:45 – Marriott points, resort fees and MGM booking strategy 11:26 – Chase Sapphire Preferred's 100,000-point offer 15:11 – Debating the best travel movies ever 21:58 – Boeing regains aircraft-certification authority 26:08 – Slack Community and Points Path benefits 27:35 – Where to stay during a short Tokyo visit 29:39 – Marriott's JAL status match and transfer-partner rumors 31:41 – Why domestic award travel is getting so expensive

Tune in to the latest Social Success Series Podcast episode featuring special guest and Social Media Manager at Remington Hospitality, Anneleise McEvoy!  Anneleise joins the podcast to talk all things social media for Remington Hospitality as well as hotels in general and how they can not only improve but maximize their social presence online to drive bookings to their properties.  Cassady Quintana: Welcome to the Social Success Podcast, where we have conversations with top hospitality professionals about successful digital marketing strategies, emerging trends, and how to connect with today’s travelers. I’m your host, Cassady Quintana. Hello, everyone, and welcome to another episode of the Social Success Podcast. I am your host, Cassady Quintana. Super excited for today’s episode today. I have Anneleise McEvoy, social media manager at Remington Hospitality. Anneleise, thank you so much for joining me. Anneleise McEvoy: Absolutely. So first of all, thank you so much for having me. Cassady Quintana: Absolutely. I’m super excited you’re here. Obviously, we’ve talked a little bit before this episode, so I’ve gotten to know you some and especially from your LinkedIn presence, but for our listeners who may not be familiar with you or Remington Hospitality, could you give us a little bit of background about how you got to where you are today? Anneleise McEvoy: Absolutely. So I’ve always loved social media marketing. I’ve been passionate about it ever since college, and it was a career path that I always wanted. I started out in college being super involved with clubs and internships where I did social media. So in 2020 when I graduated, I moved to Dallas to pursue, pursue a career in social media marketing at a food and beverage, a food and beverage marketing agency that’s top year in Dallas. I started out as a social media specialist, went all the way up to a senior account executive. So I worked there for three years, and then at my three-point mark, I was like, “How can I mix one of my hobbies, which is traveling, into my career?” And so I was scrolling through LinkedIn, one day and came across a job posting at Remington Hospitality, reached out to my now boss, Alexis, and she told me about this aw- awesome opportunity that she was building a in – house social media agency for their portfolio of hotels. And so the rest is history. I am a social media manager at Remington, like you said. And one week is different than every… Every day is different, is what I’m trying to say. I might be in Key West learning about a hundred-year hotel or making content on a private beach, or I might be closer to Dallas where I’m based now in Fort Worth, marketing a trendy girl dinner experience on their rooftop. So that’s what I love about social media. Every property has its story and I get to help tell that story through social media. Cassady Quintana: Absolutely. And I’m glad you mentioned the different locations, because that kind of leads me into my next question. You know, at Remington, you guys have properties that span across very different markets, like you said. Something in Key West not going to resonate with someone that’s looking at a hotel in Texas. So when you guys are kind of building those strategies, how do you make sure that it feels unique to each property but still staying, you know, efficient as a corporate social team? Anneleise McEvoy: For sure, for sure. So one thing I always say, you can’t market a property that you’ve never experienced. And I’m sure that that’s true in every industry. I knew, I know that it was true in the food and beverage industry too. So before I build a social media strategy, I want to walk the property. I want to eat at the restaurant. I want to meet the team and experience it like a guest. So that’s where you discover the little things that make the hotel memorable, the experience. So that’s the first thing. I wanna visit the hotel like a guest. And then I pair that with the brand standards. So for example, if you’re a Marriott, a Moxie should feel completely different than an autograph collection. Every hotel should have a personality, but in that personality, we’re working in the brand standard. So at the end of the day, hotels don’t sell rooms. It’s all about the experience. We’re selling experiences. So social media’s job, every content creator’s co – that come into the property, our job is to create a place where someone wants to book before they even book. So that aesthetic feed is where they picture themselves experiencing. Cassady Quintana: Oh, I absolutely love that. And it’s, it’s interesting because when we think probably when you first started in social media or even when we were in college, social media was a completely different thing than it is now. We’ve seen all these updates and especially in this new age of AI, things are changing. So do you and what you’ve noticed with your job, like, how has social media changed, you know, even from two to three years ago and how has that changed your day-to-day role with what you’re doing at Remington? Anneleise McEvoy: Honestly, everything. Like six years ago, social media landscape changes literally every single day. I feel like I open Instagram and there’s a new update. Like last week, you can scroll through an Instagram carousel, I’m sure you’ve probably seen, and you don’t have to pick one caption. You can caption each photo now. So just things like that. There’s just always another update that content creator social media managers have to publicize out to the property teams as well. But I actually think that’s one of the most exciting parts of social media because it’s ever-changing and we can… There’s always something new to learn. And then on top of every algorithm that’s changing, I think the biggest thing that’s changed in the social media industry is influencer marketing. Because when I started six years ago, I would give an influencer a pizza and beer and they would post five inseed posts about it. And they would post it all on their stories and tag us and even do weekly posts. And I just gave them a pizza and beer. And now creators understand the val- value that they provide and are asking for paid collaborations, which I don’t think is a bad thing because we’re getting more of that quality content. But the challenge there is finding a partnership that works for both parties because for everyone watching, you probably know that hospitality budgets aren’t as big as people think. So even the marketing budget. So I think it’s about negotiating with influencers and giving them what they need as well as what we need. And then the last part of that question I think that’s changed is, of course, AI. I think I have a pretty strong opinion on it on the marketing landscape. I think there’s a right way to use AI. And a lazy way to use AI. So of course, when you’re scrolling your LinkedIn or any social media platform, you see captions with those M marks and you assume that they’re a AI-generated caption, but I think marketers should use it to enhance their ideas. Right. In my career, I found that all marketers have creativity. So it’s just an enhancement. Make a good idea great and AI is not here to replace creativity, I would say. Cassady Quintana: I definitely think it’s, can be used as a vehicle, like you said, to enhance the skills you already have. And even just to, like, bounce ideas. I know I use AI a lot of times, like, “Hey, I have this post idea. You know, what do you think about it? ” Or, you know, asking AI to just clean up my copy a little bit or, you know, helping me along the way. And we’ll talk a little bit more about AI further down. But since you mentioned influencers, I did wanna ask you about that because you do work closely with influencers. So from your point of view, like you said, not, not every influencer is a match and not every influencer is gonna deliver what you want them to deliver. And a lot of the times when hospitality professionals think about influencers, they just want someone with a lot of followers, right? They just want the big numbers, but there has to be alignment. So for you, and when you guys are working with influencers, kind of what separates a good partnership from someone, you know, that maybe not f – maybe doesn’t fit that well? And how do you guys go about finding those influencers? Anneleise McEvoy: For sure. I think what you just said, people think about the follower count and just look about at follower count. It’s all about the vetting process upfront. So you’re looking at engagement rate. I’d rather work with someone with a higher engagement rate, a smaller audience, and people that are connecting with their followers, and you can see that that’s genuine than someone that has over a million followers and doesn’t have a connected audience. And I find that their content is more authentic anyways. One of my favorite success stories, actually happened the other week. He did have a lot of followers, but it’s not even about his content. It was the creator. We always, after creator partnership, we always ask what we could have done better or how their story went. And it was a creator telling us he brought his whole family, extended family, and he already booked a trip for Thanksgiving with his family again, because they loved the experience so much. So that’s when influencer marketing, influencer relationships become more than just the content. It creates future guests because they’re gonna keep coming back. And if they’re passionate about the property, you know that you have an ongoing partnerships. I think that’s super important to create those ongoing partnerships as well. Cassady Quintana: I love that you said that because when you were talking about that, it makes me think of the parallel of just hospitality in general and how hotels treat their guests because, you know, you guys hired this influencer to come create content and share his story about his stay there. Yeah. And in turn, he wants to come back. That’s the same exact thing in the same way that hotels should treat their guests too, because they’re kind of like micro-influencers in a way. Like they’re telling their friends and family if their stay was good, they’re gonna post about on social media if their stay was good. So I love that there’s that parallel there. And a lot of times, influencers can be expensive. I think we all know that, especially in this age. Yes. Like they’re making enough money to live off of it, but there are those micro-influencers that do still have dedicated audiences. So I think it’s important not to, you know, just look them over because they may not have the biggest numbers that you’ve ever seen. But kind of along those lines, I wanna talk about, you know, content that hotels can post because I talk a lot about on my webinars and other podcasts about content that’s evergreen or things that can work across the board. So is there any kind of content that you guys do at Remington that you see that works well no matter where the property is located? Like just some type of evergreen content that you see that works really well? Anneleise McEvoy: For sure. And I think, again, this works for across the board for every industry because I found this in the food and beverage industry as well. But two things that always perform best, pets and people. So if you’re a pet-friendly hotel and you’re not posting that dog, you’re missing an opportunity and it helps that I am, I have a golden retriever. So every day, that’s one of my favorite parts of my job. I do community management as well as content creation. And so every day I get to go on the hotel social media and scour the comments, send the DMs everything and I love to repost pet content as it comes in. But also my favorite type of content is, highlighting people behind the performance. So, whether it’s a chef, a bartender, a housekeeper. Remington, actually, our motto is driven by people powered by performance. And social media is one of the best ways to bring that to life. I actually have a story about that at one of our Key West properties. It’s been around for maybe 20, 25 years, but we have a bartender that works there that she has worked there the whole entire time. Every time I post a photo of her, I’m not kidding you, I get 250 organic comments commenting about her, their experience with her. A story about her, how she makes the best drinks, how they’re booking the hotel because of her. And when I go to lifestyle photo shoots and see her, she explains that the guests are her friends. Yeah. She’s traveled the world with some of the guests. So it’s always about highlighting the people behind the performance and behind the scenes as well. And people like seeing that connection. They don’t like just seeing the evergreen. So I think posting people is a way to do that. Cassady Quintana: And in a way, I feel like that is evergreen. You know, she, you just said she’s worked there the entire time, like – Yes. And people love her. So, you know, keep posting. I love that because I have that same kind of relationship with some hotels that I regularly go to with my family, like bartenders or – Yes. You know, general managers, things like that. And that makes, like you said earlier, like, we’re booking an ex – an experience and not just somewhere to sleep, right? So having that comfortability with people that work at the property just makes it better. And social media, we work in, like, the, the most feel-good industry. Our social media to reflect that, you know, it’s, like, it’s the most exciting industry to me because it is changing every day. There’s something new to talk about. People are always wanting to travel. Cassady Quintana: People love to travel. Like, it should be fun content to kind of match that. But kind of on, you know, the other side of social media marketing and some things that can scare hoteliers is, like, that paid social strategy. So for you guys at Remington, do you have a paid ad strategy? And if you do, what is your, you know, attack to figuring out, okay, we’re gona put some money behind this post, or we’re gonna keep this one organic. Is there a strategy there, and what does that look like for you guys? Anneleise McEvoy: There’s a strategy. I think that’s one of the things that has changed in the social media marketing world since six years ago as well. I think s – all social is pay to play. Yeah. So you need an organic strategy and you need to layer in a paid strategy. So paid social for me always starts with one question. If a hotel asks, “Hey, I would love to market a seasonal activation or I’d love to market, let’s say, Easter Brunch, Father’s Day brunch, 4th of July, what’s the business goal? What… Who do you want to see? Start with that one question. What’s the business goal?” And we just invest in where paid can reach the right visibility and right audience, and support the business results that we created in that strategy. So always start with that one question. Cassady Quintana: I love that. I think that’s a great way to go at it because it helps hoteliers that may be doing their own social media for their hotel. Like, okay, I do, I know what my goal is for this post. So if you already have that in mind, that’s a great way to kind of look at your strategy and understand which ones should be organic and which ones should be having that ad spend behind it. Definitely. We kind of mentioned this earlier that, you know, authentic, feel good, sh – posting your people. You know, we’re seeing a lot of… Instagram has honestly flipped a little bit. When it first came out, it was very, like, post your best photo with the best filter. Yes. You want that perfect shot. But now it’s like, that we don’t want that anymore. We don’t want polished photos on Instagram. We want authentic. We want real. So I know I’m sure you guys have a lot of user-generated content. I’m sure you have great photos of the property. So how do you balance that of, you know, we do wanna show what the property looks like, but we also wanna show the authentic everyday scene of the hotel. So what’s that balance like of UGC, of user-generated content, photos and videos you guys have taken? How do you kind of balance that together? Anneleise McEvoy: Like you said, I don’t think it’s an either/or conversation. I think you need to have both. Professional lifestyle photography and videography is our evergreen content. Right. I think the cool thing about Remington when I came on, hotels did understand that they needed lifestyle photography and videography. So we’ve gotten to do a lot of lifestyle shoots and create social media campaigns that are evergreen. And throughout the year, kind of with our lifestyle photo shoots, we also ask the property, “Hey, do you have any events that are gonna be coming up since we’re in July for 4th of July?” And ask them from there if they want some professional photography. But basically, that lifestyle evergreen content is the foundation of what we post. So I have, I would say 80% of our content calendars are that professional use po – more polished look that you were talking about. But I think that you’re right. I don’t think that we’ve moved away from the aesthetic feed to people want to visualize themselves in the feed. How am I gonna experience that rooftop bar? How am I gonna swim at the pool and get drinks brought to me type of thing? So that’s where we layer creator partnerships. And usually with our creator partnerships, we request one reel to be part of their deliverables where we can do a collaboration post where we share that engagement. It goes on both pages. And then UGC, user-generated content is an interesting conversation because obviously you don’t wanna post every single post that you’re tagged in. Right. So our process, we vet, at the beginning of the month what we would like to post. And then you have to be careful about permissions. So we always ask if we can po- post before posting it, but layering that in as the last one to make the page more authentic. And I think, I mean, to conclude, the best hotel pages balance both. Cassady Quintana: Absolutely. I totally agree. And you guys, you know, you’re managing multiple properties social media so obviously you can’t be at the property every day capturing that content in real time. And a lot of hoteliers and people that work at hotels, like, we’re, we’re hands off with social media because Remington is doing that for us. So is there, you know, how do you kind of get that buy-in from them, you know, if there is something going on at their property, like, “Hey, can you please get some photos, like, so we can in turn post this on social media?” ‘Cause I know, you know, it, it can be hard to get them to, to want to do that, right? It’s like the last thing on their mind because they’ve already given that to you guys. So is there a way to create that buy-in without, like, making it seem like we’re just asking them for more and more and more? Anneleise McEvoy: Scary. I mean, as you’re scrolling your own social media, I know that, I would be daunted by creating a reel of the activation I just told the marketing team. Right. So I don’t expect any hoteler or a director of sales and marketing to become a content creator. I start all of my social media calls like that. I expect one thing for them to be passionate about the thing that they want to market. Yeah. Passionate about the idea that they had to bring to me. And let’s give an example of maybe we have a rooftop market, farmer’s market experience. So when you’re talking about passion with that idea, I can make it come to life. Not everyone has to be a content creator, but you can create a social media champion on property. So designate one social media champion and I hop on a call with them. They’re usually very excited to capture the content. And then we make it easy with ideas and tell them how to get the best lighting, give them guidance on the best, the best clips and tell them that you don’t need to mute the clips. We’ll put on the music later. Right. It’s just about guidance and encouragement. But basically having one social media champion and having that passion is all you need. Cassady Quintana: Oh, I love that. And I think most hotels can find at least one employee that would be happy to do it, right? A happy to take those photos. And I’m sure they love their own social media, so why not, you know, do it for the hotel too? I would be that person for sure. I would love to, I would love to just go around properties and, you know, shoot content for them. Anneleise McEvoy: People even even raise their hand and say, “Hey, I wanna do this. ” And those are the best kind of people because you know that they’re, they’re really passionate about it. Cassady Quintana: And I’m sure it makes your life easier because you don’t even have to worry about finding that person, right? They’ve already made themselves know. So I’m sure that’s really helpful. And it’s cool to hear your guys’ process because, you know, when you work with a management group or you’re working with, you know, an agency like Travel Media Group to do your social media, it’s almost like sometimes it can be hard, I think, for hoteliers to fully be hands-off or, you know, there’s that kind of balance you have to have of, like, I’m passionate about it. I want people to see our hotel’s personality, but I’m also trusting someone else to make that come to life. So I think having that relationship with them and making sure that they understand, like, you want to bring their vision to life, right? So this is kind of an off-script question, but do you have trouble, like, do they have trouble coming up with ideas? Like, how does that balance work if you guys presenting ideas versus them saying, “This is what we wanna talk about this month?” Anneleise McEvoy: Like you said, I think two types of hotels. Some hotels come with me with 25 ideas, “Hey, can we post about National Lollipop Day?” Yeah. And I kinda have to reign them in and say, “Hey, let’s look at the brand standards and go back to our social media strategy. And I’d love to post about these five things that you brought up because, it’s in the area.” For example, the example that comes to mind is a DC hotel last year had, was close to the zoo, and they had pandas that were just born, and they wanted to post about it. And I was like, “That was kinda random, but we can make it a thing.” Right. They wanted to make it a whole activation. So they do come up with ideas. It’s all about balance in that relationship and being able to say, “No, that really doesn’t fit the brand voice,” versus, “Hey, yeah, let’s, let’s make that an idea.” So I have hotels that bring me ideas. We talk to the hotels at least once a month to present our ideas, whether that’s a local idea, what I just said about a panda being – Right. Born and it’s a, it’s a big piece of news. Or it’s more like National Wine and Cheese Day, “Hey, you should hop on this and we should get some local cheeses to come out and enhance your already done hot happy hour.” Yeah. So kind of both, both ways. We present ideas, sometimes they present ideas, but I like both. Cassady Quintana: That’s best of both worlds right there, have a little bit combo, because that allows you to still have your creative side too. So, okay, kind of shifting back, I know we touched on AI a little bit, but is there any AI tools, or workflows that you guys have utilized, you know, into your social media process? And how do you think AI is gona kind of fit into social media as we continue to move forward? Anneleise McEvoy: I actually think AI has made creativity in the marketing world more important, not less. Audiences know, like I said earlier, when something doesn’t feel authentic. And AI is not taking everyone’s jobs, as everyone’s saying. Hospitality is about people and the best stories still come from real guests, real employees, and real experiences. So they’re leaving those reviews. They’re leaving the comments. And I think we’re the liaison between the comments in the hotel. So for example, like I said about community management, we do community management every day, and I look at comments and reviews. I have one specific hotel that has been open, the same one as the bartender one, has been around for about 25 years, and people are repeat guests. Right. And they, they comment all the time, “Hey, I have 25 days till my vacation. I’m celebrating my wedding anniversary.” And so we could do an AI response back to that, but I like to send via email that comment to the hotel team and work with them on a special amenity that we can give someone because some of the comments I see, they’ve gotten married there, et cetera. So creating those real experiences that AI hasn’t. But yes, we do use AI. I think it’s just as enhancements. I don’t think that in the social media world, you should put your whole content calendar in there and use all of the captions, the cookie cutter captions that it comes out with. And then I think really interesting, the newest thing about AI that I’ve seen is AI influencers. And so I’ve seen a couple, of those and I think it just all goes back to being authentic. And some of those employees that you’re seeing in the AI influencers are not real places that these repeat guests are used to. So I think it’s a good thing and you can use it for lazy ways, like I keep saying. But just enhancements to already ideas. We put in different activations that we’ve though of and it’s came out with even better ideas. So yes, we do use AI. Cassady Quintana: Yeah. I mean, I think you kind of have to these days. It’s, it’s everywhere. And so if you’re not utilizing it, you know, you, you might as well be utilizing it in some way to help, help enhance your strategy or just to bounce ideas off. But I’m, I’m glad you mentioned that about, you know, employees that don’t actually exist. And I haven’t seen that influencer thing. I’m gonna have to check that out after this, but it’s, that’s kind of scary, actually, like, when you think about it. It is. ‘Cause that stuff looks so real. And if… Imagine you saw that. Imagine that you saw an em – an employee at the hotel and then you get there and then you never see them. And it’s like, it can be hard to make sure, like, okay, do I believe this or not? Anneleise McEvoy: Like you said, I mean, different… AI is just improving every day as you know. Right. And different generations look at that differently. And if an older generation looks at that AI influencer and they’re like, “Whoa, we wanna go there and we wanna experience this view and the view isn’t – Right. Like it is, then it’s not real.” So – Yeah. Cassady Quintana: Yeah. Yeah. It can definitely have a negative effect too. And we might even see, you know, negative comments, negative reviews about, you know, I saw this image on their social media and this is not what it looks like because maybe they used AI. And it’s like – Yes. A very fine line there. And we see it too with responding to reviews, and like you mentioned, responding to comments too, how it’s pretty easy to tell if something was just AI generated, but if you can take those comments and respond back to them like a real person and then like you said later on, they come to visit and you remembered that and you did something special for them, I think that’s awesome. And we can’t lose that humanity aspect of hospitality. And I don’t think we will. Like I think at the – Me. The base of hospitality is people and that’s what makes a hotel stay special is the people behind it. ‘Cause at the end of the day – Yeah. It’s just a building. It may be the most beautiful resort ever, but if the staff is not nice and they don’t have a good experience with them, like, overall, it’s not a great time. So look – I agree. I appreciate your insight on those. So before we wrap up, I like to do these, like, rapid fire questions. Okay. So I’m gonna give you questions and, like, first thing that comes to your mind, all right? Okay. Perfect. So what is one hotel social media trend you think is overused or overrated? Anneleise McEvoy: Lots of trends. I mean, I think we live in an era of pop culture. And not every brand needs to participate in every single trend. So we live in an era of all these trendy TV shows, award shows, the Super Bowl, all of these things. And sometimes saying no to a trend is having a strong brand voice. Yeah. And it’s not all cookie. So I would just say don’t hop on all of the memes just because they’re trendy. Cassady Quintana: Yeah. It’s like, I don’t know if you saw during the World Cup, the Levi Stadium had to cover, you know, their logo with the white cloth and all these brands are doing all of a sudden. And it’s like, it’s, that’s not what the, you know, that’s not why it blew up. Or the same thing with the – No. The couple that just climbed the Empire State Building with the flag, and now people are putting their stuff on the flag. Everywhere. It’s everywhere. It’s like, okay, guys. And I get it. I get why people are doing it because they want, they want that viral moment. But anyways, I digress. So, okay. Favorite hotel brand or property to follow on social media that’s not Remington? Anneleise McEvoy: I have three. So I would say, I mean, I’m in social media, but I’m also on social media doom scoo – scrolling a lot. So my local one would be Dallas Hotel Swexen. I think it’s a boutique hotel and they have a really cool aesthetic feed that w – like I was talking about lots of professional shots. So taking inspo from there. Why I started in s – hotels, I love LOEs. The story of the Plaza. So I love looking at the Plaza Hotel in New York and they have a great dog-friendly program. They get robes and room service for dogs. It’s just, it’s great to watch. And then the Lafayette in San Diego, I think it was recently transformed from a motel actually. I think it’s an independent, but they have a lot of great programming for food and beverage and pools and everything. And so I like looking at what events they have going on. Cassady Quintana: All right. There you heard it first, listeners. If you need social content inspiration, definitely go check those out. I’ll be checking those out after this too. Okay. what’s your favorite Remington campaign or post that you’ve done or that you’ve been a part of? Anneleise McEvoy: It’s actually happening right now. So Laconcia Key West is turning 100 this year. Nice. And I love it because, we layered so many different marketing strategies into the campaign. So we had a lifestyle photo and video shoot. And the video shoot was focused on reels where it compares vintage to now time. Actually, every week in July we are releasing, a different video. So that’s been fun. And then we had a couple weeks ago, we teased a social media giveaway. So they were established in 1926. So we teased this giveaway and we were giving away five lucky people, $19.26 a night rates. And so if they commented at the certain time that we posted, first five got this and of course we had blackout dates app, et cetera. But since we tease it, we got about 200 comments in the first minute. And so we had to be on the first five commenters and that was really fun. And they’re all staying in 2026. So it’s been a really fun 100-year campaign. That’s awesome. Cassady Quintana: Yeah. I wish I would’ve known about that. I would’ve tried to enter. Yes. Yeah, that’s awesome. I, I love that kind of stuff too, because that, I don’t know, that just adds another layer of personality beyond this day because it, it shows that you really care about that relationship with guests and wanting to do that kind of stuff. Also, 100 years is, is impressive on its own. Okay. What, what’s one piece of advice you’d give to a hotel that’s trying to grow its social presence? Maybe they’re just starting out. Anneleise McEvoy: I would say create those experiences. I would say if you have a ho- hotel happy hour and it’s just in a hotel bar and maybe you’ll Your branding is European. You make a European happy hour with a viral Aperol Spritz that people are going to take pictures of. Maybe it comes out in a cart. Maybe you train people to say a special word when they get this Apparel Spritz. It’s all about experiences on social now because that’s what you get, that’s when you get your user generated content. So it just makes sense. So create those experiences. Cassady Quintana: Love it. All right. Well, before we wrap up, I like to ask everybody, you know, kind of looking ahead to 2026, I can’t believe we’re already more than halfway through the year. It’s crazy. But what are some social marketing trends you’re seeing right now that hoteliers and other social media managers should pay attention to? Anneleise McEvoy: I think it’s actually going back to what hospitality means. I know we’ve talked a lot about people and experiences and everyone is talking about all of these trends, but it’s actually just saying, “Hey, we’re in the hospitality industry. Travelers are looking for not just a place to stay anymore. They’re not just putting their head on the pillow. They’re looking for a place where they can experience everything. They can walk to everything. They have all, they have a navigator at the front desk telling them what the closest d- destination spots. They’re curating that itinerary for them so they have to do no work. Our job as marketers, social media managers, content creators is to translate those experiences into content that makes someone think, “Hey, I wanna go there.” And then you can layer in all of the trends that people are talking about. But it’s really those, “Hey, I wanna go there,” moments that get you those bookings. Cassady Quintana: Yeah, for sure. Well, you’ve had great advice all this entire episode. I appreciate you taking time out of your day to do this. For our listeners, is there anywhere they can find you, connect with you, or Remington? Anneleise McEvoy: Yes, we have social media. Remington Hospitality is our handle on TikTok and Instagram and LinkedIn, so go follow them. And for me, Anneleise McEvoy on LinkedIn is great. Cassady Quintana: All right. Perfect. Well, Anneleise, thank you so much for joining me today. I had a blast talking to you and thank you everybody for listening to this episode and we will see you next time on the Social Success Series. Anneleise McEvoy: Thank you. Cassady Quintana: Be sure to subscribe wherever you get your podcast so you don’t miss an episode. The Social Success Podcast is produced by Travel Media Group. Our editor is Brandon Bell with cover art by Bary Gordon. I am your host, Cassady Quintana, and we hope you enjoyed this episode.

What does it really take to renovate a hotel while keeping guests happy, protecting reviews, and maximizing owner returns?In this episode, David Millili and Steve Carran sit down with Tom Kelley, CEO & President of Digney Holding Companies, to explore the business of hotel renovations, capital planning, and hospitality development. Drawing on decades of experience spanning architecture, Marriott, commercial real estate, and hotel construction, Tom shares practical insights into how owners can make smarter renovation decisions in today's rapidly evolving hospitality market.From navigating brand conversions and Property Improvement Plans (PIPs) to managing rising construction costs, tariffs, and supply chain volatility, Tom explains why successful hotel projects start with careful planning, financial discipline, and a relentless focus on the guest experience. He also discusses how owners can avoid costly over-investments, balance design with ROI, and execute renovations in occupied hotels with minimal disruption.Whether you're a hotel owner, operator, developer, investor, architect, or hospitality professional, this conversation offers valuable strategies for protecting asset value while creating exceptional guest experiences.In this episode, you'll learn: How to plan successful hotel renovations and brand conversions  Why due diligence should come before design decisions  The importance of aligning capital expenditures with long-term investment strategy  How hospitality design continues to evolve with changing guest expectations Watch the FULL EPISODE on YouTube: https://youtu.be/cxipY_2xW9ILinks:Tom on LinkedIn: https://www.linkedin.com/in/tom-kelley-84bba2aa/ Digney-York Associates: https://digneyyork.com/ For full show notes head to: https://themodernhotelier.com/episode/311Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

About Christian Giordano: Christian's LinkedIn profile: linkedin.com/in/cdgiordano Website manciniduffy.com (Company) theantiarchitect.com (Personal) Christian's Bio: Christian Giordano is President and Co-Owner of Mancini, a110-year-old national design firm, and the host of The Anti-Architect Podcast.  A trailblazer in the architecture and design space, Christian is redefining the industry by integrating cutting-edge technology and entrepreneurial thinking into a traditionally slow-to-evolve field.  Christian's journey includes studying under the iconic Frank Gehry at UCLA, an experience that profoundly influenced his groundbreaking approach to design and leadership.  As a visionary in the field, Christian treats his century-old firm like a startup, drawing inspiration from the forward-thinking companies Mancini works with, such as Google, Peloton, Disney, and Netflix. His work explores how emerging technologies - AI, automation, and immersive digital tools - are transforming the built world.  Beyond pioneering innovation in design, Christian is dedicated to mentoring the next generation, inspiring them to push the boundaries of what's possible in architecture and technology. SHOW INTRO: "...Today, EPISODE 90… I talk with Christian Giordano President and Co-Owner of Mancini who is also the host of The Anti-Architect Podcast – an intriguing name for a pod especially one hosted by an architect and leader of an architecture firm.  The interesting thing about the podcast title, is that I think it aptly describes Christian's personal take on the practice of architecture and leading a group of creative souls into a new future paradigm one and where technology and social media is reshaping engagement in a corporate workplace and the output of their creative endeavors in the built environment. We'll get into all of that in a minute but first a few thoughts…" *                     *                          *                          * ABOUT DAVID KEPRON: LinkedIn Profile: linkedin.com/in/david-kepron-9a1582b Websites:  https://www.davidkepron.com    (personal website) vmsd.com/taxonomy/term/8645  (Blog) Email: david.kepron@NXTLVLexperiencedesign.com Personal Instagram: https://www.instagram.com/davidkepron/ NXTLVL Instagram: https://www.instagram.com/nxtlvl_experience_design/ Bio: David Kepron is a multifaceted creative professional with a deep curiosity to understand ‘why', ‘what's now' and ‘what's next'. He brings together his background as an architect, artist, educator, author, podcast host and builder to the making of meaningful and empathically-focused, community-centric customer connections at brand experience places around the globe.  David is the Retail Studio Principle at Little Diversified Architectural Consulting (Little) and a former VP - Global Design Strategies at Marriott International. While at Marriott, his focus was on the creation of compelling customer experiences within Marriott's “Premium Distinctive” segment which included: Westin, Renaissance, Le Meridien, Autograph Collection, Tribute Portfolio, Design Hotels and Gaylord hotels.  In 2020 Kepron founded NXTLVL Experience Design, a strategy and design consultancy, where he combines his multidisciplinary approach to the creation of relevant brand engagements with his passion for social and cultural anthropology, neuroscience and emerging digital technologies.  As a frequently requested international speaker at corporate events and international conferences focusing on CX, digital transformation, retail, hospitality, emerging technology, David shares his expertise on subjects ranging from consumer behaviors and trends, brain science and buying behavior, store design and visual merchandising, hotel design and strategy as well as creativity and innovation. In his talks, David shares visionary ideas on how brand strategy, brain science and emerging technologies are changing guest expectations about relationships they want to have with brands and how companies can remain relevant in a digitally enabled marketplace.  David currently shares his experience and insight on various industry boards including: VMSD magazine's Editorial Advisory Board, the Interactive Customer Experience Association, Sign Research Foundation's Program Committee as well as the Center For Retail Transformation at George Mason University. He has held teaching positions at New York's Fashion Institute of Technology (F.I.T.), the Department of Architecture & Interior Design of Drexel University in Philadelphia, the Laboratory Institute of Merchandising (L.I.M.) in New York, the International Academy of Merchandising and Design in Montreal and he served as the Director of the Visual Merchandising Department at LaSalle International Fashion School (L.I.F.S.) in Singapore.   In 2014 Kepron published his first book titled: “Retail (r)Evolution: Why Creating Right-Brain Stores Will Shape the Future of Shopping in a Digitally Driven World” and he is currently working on his second book to be published soon.  I caught up with Bryan at the SHOP Marketplace event in Charlotte and chatted about his focus on shaping what comes next in digital signage and experiential design.   The NXTLVL Experience Design podcast is presented by VMSD magazine and Smartwork Media. It is hosted and executive produced by David Kepron. Our original music and audio production is by Kano Sound.  The content of this podcast is copywrite to David Kepron and NXTLVL Experience Design. Any publication or rebroadcast of the content is prohibited without the expressed written consent of David Kepron and NXTLVL Experience Design. Make sure to tune in for more NXTLVL “Dialogues on DATA: Design Architecture Technology and the Arts” wherever you find your favorite podcasts and make sure to visit vmsd.com and look for the tab for the NXTLVL Experience Design podcast there too. The NXTLVL Experience Design podcast is presented by VMSD magazine and Smartwork Media. It is hosted and executive produced by David Kepron. Our original music and audio production is by Kano Sound. The content of this podcast is copywrite to David Kepron and NXTLVL Experience Design. Any publication or rebroadcast of the content is prohibited without the expressed written consent of David Kepron and NXTLVL Experience Design.Make sure to tune in for more NXTLVL “Dialogues on DATA: Design Architecture Technology and the Arts” wherever you find your favorite podcasts and make sure to visit vmsd.com and look for the tab for the NXTLVL Experience Design podcast there too.

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In today's episode, we'll talk about how Wells Fargo shut down Greg's checking account, we'll ask "Did Marriott devalue again?", and we'll look at the many ways to turn hotel status into airline status.Giant Mailbag(01:12) - Rick shares a note about Bilt Cash at WalgreensCard News(04:25) - Chase Freedom Flex® dropping foreign transaction fees, but also losing cell protectionCrazy Thing(06:22) - Capital One Shopping: 95% back at Instacart (new members)Awards, Points, and More(12:05) - Rove adds QantasRead more about Rove adding Qantas as a transfer partner here(13:30) - Choice points on sale through July 20(14:21) - Greg's Wells Fargo shutdownLearn more about Greg's Wells Fargo shutdown here(24:58) - Nick's Sapphire Reserve® Exclusive Tables Blunders(31:07) - FHR Las Vegas observances(35:10) - Marriott devaluation... or not?Read Stephen's thoughts about the supposed devaluation here(37:43) - How to apply Marriott free night certs to upgraded roomsLearn more about this hereMain Event: Turn hotel status into airline status(42:29) - First up: New Airline + Hotel partnerships(42:58) - Read more about the Hyatt / Aeroplan partnership here(53:00) - Read more about Marriott and Japan Airlines here: https://frequentmiler.com/marriott-japan-airlines-launch-deeper-partnership-earn-bonus-points-get-status-match-earn-status-points-more/(1:01:00) - Key hotel/airline match-ups (and other hotel/airline tie-ups)...(1:16:35) - Special topic: Airline hotel portalsSubscribe and FollowVisit https://frequentmiler.com/subscribe/ to get updated on in-depth points and miles content like this, and don't forget to like and follow us on social media.Music Credit – “Ocean Deep” by Annie YoderMentioned in this episode:Frequent Miler's Best Offers Pagehttps://frequentmiler.com/best-credit-card-offers/Check out all of our other travel podcasts from around the worldThis podcast is part of Voyascape, a podcast network that brings together the world's best travel podcasts. You can find all of our podcasts from around the world at Voyascape.com. If you are interested in advertising or sponsored content on any of our shows you can find out more at the link below.Voyascape Podcast Network

The Award Travel 101 crew kicked off Episode 181 by discussing one of the week's hottest travel deals: Norse Atlantic's $118 one-way fare from Orlando to London Gatwick. While the price grabbed plenty of attention, the hosts reminded listeners to look beyond the headline fare, noting Norse's low-cost model means extra fees for amenities that many travelers expect. They also covered several major developments in the points and miles world, including American Airlines quietly increasing award prices on certain Japan Airlines partner flights, an enhanced World of Hyatt credit card welcome offer, a wave of valuable Amex Offers for hotels and travel, and Marriott's latest award pricing increase. Angie and Cameron also shared updates on their own points-earning progress and upcoming travel plans, including schedule changes, hotel decisions, and new credit card bonuses.The main discussion centered on whether booking hotels directly with points is still the best strategy as hotel loyalty programs continue to devalue their currencies. Using real-world examples from Marriott, Hilton, and Hyatt, the hosts compared direct award bookings against Chase Travel, Capital One Travel, Citi Travel, and American Express Travel. In many cases, travel portals—especially when paired with annual travel credits, Points Boost, Fine Hotels + Resorts, or The Edit benefits—required significantly fewer transferable points than booking directly, particularly for Marriott and Hilton stays. Hyatt remained the notable exception, where transferring Chase Ultimate Rewards to Hyatt often continued to provide the strongest value. The episode concluded by encouraging listeners to think beyond traditional award bookings, weigh elite benefits and earnings when comparing options, and wrapped up with a practical international travel tip: always pay in the local currency when using a credit card abroad and avoid Euronet ATMs, which typically offer poor exchange rates.Episode Links:American Partner awards increaseHyatt personal card increased offerAmex Hotel OffersMarriott award rates are increasingWhere to Find UsThe Award Travel 101 Facebook Community.To book time with our team, check out Award Travel 1-on-1.You can also email us at 101@award.travelBuy your Award Travel 101 Merch hereReserve tickets to our Late Summer 2026 Meetup in Milwaukee now. award.travel/mke2026Our partner CardPointers helps us get the most from our cards. Signup today at https://cardpointers.com/at101 for a 30% discount on annual and lifetime subscriptions! Lastly, we appreciate your support of the AT101 Podcast/Community when you signup for your next card!Technical note: Some user experience difficulty streaming the podcast while connected to a VPN. If you have difficulty, disconnect from your VPN.  

Bonvoy is the program we love... to hate. Having said that, we'd be lying if we said there were no redeeming features of this program. In this episode, we'll talk about the pros and cons of the Marriott Bonvoy program.(00:58) - Pros(06:53) - Cons(11:50) - See our resource (or "matrix") for determining which Marriott card you may be eligible for hereSubscribe and FollowVisit https://frequentmiler.com/subscribe/ to get updated on in-depth points and miles content like this, and don't forget to like and follow us on social media.Music Credit – “Ocean Deep” by Annie YoderMentioned in this episode:Visit FrequentMiler.com Did you know that Frequent Miller is also a website? At frequentMiller.com, you'll find all the latest deals, news about points, miles, and rewarding credit cards, the single best, Best Credit Cards page on the web, guides to all popular rewards programs, and many other terrific resources. If you'd like to get our posts sent to your email, go to frequentMiller.com/subscribe and sign up for free. https://frequentmiler.com/subscribe/Check out all of our other travel podcasts from around the worldThis podcast is part of Voyascape, a podcast network that brings together the world's best travel podcasts. You can find all of our podcasts from around the world at Voyascape.com. If you are interested in advertising or sponsored content on any of our shows you can find out more at the link below.Voyascape Podcast Network

Brendan Wallace is the Founder, CEO & CIO of Fifth Wall, the largest investment firm focused on technology for the built environment, with ~$3B in capital, the firm is driving the growth of nearly 170 companies, backing category-defining PropTech leaders such as Opendoor, Procore, Blend, Hippo, and Bilt Rewards. It's supported by ~115 of the world's largest real estate owner-operators including CBRE, Hilton, Hines, Marriott, Public Storage, Related, and Starwood. Before Fifth Wall, Brendan was at Goldman Sachs and Blackstone, and he co-founded Identified (sold to Workday) and Cabify. In this episode of Summation, Brendan and Auren discuss:How remote work protected mediocrity for yearsThe data center land grab: powered land, 2037 grid connections, and bring-your-own-solarHow land is the most stable asset on earth and there's still no way to buy an index of itWhy "capital-intensive businesses are bad for venture" is no longer trueYou can find Auren Hoffman on X at @auren and Brendan Wallace on X at @BrendanFWallace

Eddie Wilson welcomes back Sean Fernando of Connecticon to discuss their 23rd annual event that spans 4 days July 16-19 at the Marriott in Hartford.

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Welcome to the Charismatic Leader Podcast. In this episode, Brett McDermott sits down with Alain Hunkins, leadership expert and author who has spent nearly three decades inside companies like Microsoft and Marriott. Alain reveals why the very skills that get you promoted often become the ones that hold you back—and how leaders must shift from “doing” to truly leading.Together, Brett and Alain explore the facilitative mindset—leading as a facilitator-in-chief rather than a commander-in-chief. Alain shares how his theater background shaped his approach to leadership, why connection is the bedrock of influence, and how communication and collaboration separate leaders people follow from leaders people simply tolerate. He offers practical tools like giving the big picture up front, “asking for a receipt” to confirm understanding, and creating environments of safety, energy, ownership, and purpose.This episode is packed with actionable insights for leaders who want to move beyond command-and-control and build teams that thrive.Key Takeaways:Why leaders must shift from doing to leadingThe difference between facilitator-in-chief vs. commander-in-chiefHow theater teaches leaders to focus on impact, not intentionPractical communication tools: big picture first and asking for a receiptFour human needs that drive collaboration: safety, energy, ownership, and purposeWhy people aren't your greatest resource—they are your company

Christian Boucousis (@christianbooboucousis) was the youngest ever Royal Australian Air Force Pilot, earning the call sign "Boo" which has become his personal brand. His business Afterburner brings together a high-performing team of fighter pilots to teach businesses how they can leverage the power of the fighter pilot mindset. They've transformed performance at 3,500+ companies like Google, Pfizer, Microsoft, Apple, Nike, American Express, IBM, & Marriott, just to name a few. They've worked with 17 NFL teams, helping two win Super Bowls, including the record-breaking Super Bowl XLVI, when the New York Giants became the first team in history to reach the Super Bowl with a negative point differential (394 scored vs. 400 against). Boo has been featured on national outlets like The Today Show, New York Times, & Fox Business, and is the author of The Afterburner Advantage and upcoming Flawless Leadership. In our conversation today, we discuss how the fighter pilot mindset allows you to communicate better and how the key to leadership is doing what's right, not worrying about who is right.  Connect: https://callmeboo.com/ https://www.linkedin.com/in/christian-boo-boucousis/ CAPTAIN: THE ATHLETE'S GUIDE TO BEING AN EXCEPTIONAL TEAM LEADER is now live on Amazon!  CLICK HERE TO ORDER We are constantly asked "where have all the leaders gone?" Now more than ever, it is up to schools, clubs and coaches to develop our leaders, and this new book is a perfect guide to train and develop them. It is filled with stories of champion team captains on the professional and college level, Hall of Fame coaches, and more, and is a masterclass on leadership. Your athletes will learn from leaders such as Carles Puyol Abby Wambach, Tim Duncan, Shane Battier, Richie McCaw, Carla Overbeck and Simone Biles. It will help your athletes understand the qualities needed to lead, the responsibilities they must accept, and the most common challenges they will face. The chapters are short and sweet and have discussion questions so that your leaders can work through them together and set your team up for great success. The book also comes with a  FREE downloadable 10-session curriculum so you can guide your team or the leaders in your school or club through the entire book.  FOR ORDERS OF 10 OR MORE, WE OFFER A $5 PER BOOK DISCOUNT. EMAIL John@ChangingTheGameProject.com to place your order. BOOK A SPEAKER: Interested in having John or one of our speaking team present to your school, club or coaching event, either in person or virtually? Looking for leadership training for your student athletes, a coach development workshop or parent education? We are still booking Fall 2026 events, please email us to set up an introductory call John@ChangingTheGameProject.com PUT IN YOUR BULK BOOK ORDERS FOR OUR BESTSELLING BOOKS, AND JOIN 2026 CHAMPIONSHIP TEAMS FROM SYRACUSE MENS LAX, UNC AND NAVY WOMENS LAX, AND MORE! These are just the most recent championship teams using THE CHAMPION TEAMMATE book with their athletes and support teams. Many of these coaches are also getting THE CHAMPION SPORTS PARENT so their team parents can be part of a successful culture. Schools and clubs are using EVERY MOMENT MATTERS for staff development and book clubs. Are you?  We have been fulfilling numerous bulk orders for some of the top high school and collegiate sports programs in the country, will your team be next? Click here to visit John's author page on Amazon Click here to visit Jerry's author page on Amazon Please email John@ChangingTheGameProject.com if you want discounted pricing on 10 or more books on any of our books. Thanks everyone. This week's podcast is brought to you by our friends at Sprocket Sports.  Sprocket Sports is a software platform for youth sports clubs.  Yeah, there are a lot of these systems out there, but Sprocket provides the full enchilada. They give you all the cool front-end stuff to make your club look good– like websites, communication tools and marketing tools – AND all the back-end transactions and services to run your business better so you can focus on what really matters – your players and your teams. Sprocket is built for those clubs looking to thrive, not just survive, in the competitive world of youth sports clubs.  So if you've been looking for a true business partner – not just another app – check them out today at https://sprocketsports.me/CTG.

Hey Revitalized Womanhood listeners! I'm so excited to share today's episode with you. In this powerful conversation, we sit down with Sara Johnson, whose life is a testament to resilience, faith, and transformation. Diagnosed with premature menopause at just 12 years old, Sara's journey through infertility, multiple surgeries, and a rare medical condition reshaped everything she thought her life would be. Born in Utah and raised in Virginia and Alaska, Sara built a career in hospitality and sales, holding leadership roles with Marriott and iconic venues like the Lion House and Joseph Smith Memorial Building. Today, she lives in St. George, Utah with her husband Mike, their three miracle children, and their dog Buck. In this episode, Sara shares how she moved through loss, uncertainty, and identity shifts and how those experiences led her to redefine success, purpose, and self-worth. Her story is a reminder that even in life's hardest seasons, something meaningful is being built within you. This conversation will inspire you to shift your mindset, lean into community, and trust your own unfolding story. Tune in now because your story is a gift, and it's time to live like her now. Connect with the Revitalized Womanhood online! https://revitalizedwomanhood.com/ Join other like-minded women in the Revitalized Sisterhood online community today!  https://revitalizedwomanhood.mn.co/feed Follow Revitalized Womanhood online! https://www.instagram.com/revitalizedwomanhood/

Airbnb nearly doubled Marriott's World Cup marketing reach at a fraction of the cost, airlines are buying concert venue naming rights and turning them into loyalty real estate, and extended-stay hotels are having their best demand run in four years with supply thinning fast. On today's Skift Daily Briefing, Sarah Dandashy breaks down why Airbnb's focused World Cup bet is a masterclass in what targeted spending can do against a much bigger budget, how British Airways and Delta are turning theaters and concert halls into year-round loyalty platforms, and why extended-stay hotels may be the least glamorous but most attractive investment opportunity in hospitality heading into 2027. Articles Referenced: Honorable Mention: @AskAConcierge on IGMarriott Outspends Rivals on TV but Airbnb Owns the World CupAirlines Are Turning Live Entertainment Into a Loyalty StrategyExtended Stay Demand Hits a Four-Year High as Supply Pipeline Thins Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ Threads: https://www.threads.net/@skiftnews Bluesky: https://bsky.app/profile/skiftnews.bsky.social X: https://twitter.com/skift Subscribe to @SkiftNews and never miss an update from the travel industry.

Hello and Welcome to the DX Corner for your weekly Dose of DX. I'm Bill, AJ8B.Registration is now open for W9DXCC 2026, with admission prices staying the same. The 73rd convention will take place September 11–12 at the Marriott in Naperville, Illinois, featuring Friday DX and contesting sessions, Saturday speakers, exhibits, QSL card checking, and an evening reception and banquet. More details and the developing program are available on the convention website.The following DX information comes from Bernie, W3UR, editor of the DailyDX, the WeeklyDX, and the How's DX column in QST. If you would like a free 2-week trial of the DailyDX, your only source of real-time DX information, just drop me a note at thedxmentor@gmail.comHere are some operations in the near future.9N- Nepal - DL4XT is planning an October DXpedition to Nepal, operating under the callsign 9N7XT. The operation will cover multiple HF bands with a mix ofvoice, digital, and CW activity. He will be active on SSB, CW and FT8 on 160, 80, 40, 20, 17, 15, 12 and 10M. For antennas he'll be using 10–20m 1/4-wave vertical with radials; 40m delta loop; 80/160m EFHW. QSOs will beuploaded at least once daily on Club Log. QSL via QRZ.com, LoTW, anddirect via OQRS on Club Log.{Marathon Alert} BY – China - During the 2026 IARU HF World Championship, which is July 11 and 12, members of the Chinese Radio Amateurs Club will be operating HQ stations B8HQ and B9HQ from ITU Zone 43 and giving out the CRAC multiplier.{Marathon Alert} HS – Thailand - Radio Amateur Society of Thailand (RAST) will compete in the IARU HF World Championship on July 11–12, using the E2HQ callsign from Muak Lek District in Saraburi Province, about 150 km north of Bangkok. A team of operators will participate, and RAST will also hold a meeting at the contest location during the weekend.VP5 - Turks and Caicos Islands - G0VJG will be active from North Caicos (NA-002), July 17–30, operating VP5G from a beach location for 14 days. Nobby will use an inverted V and HF9V, a 6-element 6M Yagi, and a Juma PA 1000 amplifier. During the IOTA Contest he will operate single op. Activity will include SSB, CW, and FT4/FT8. QSL via M0OXO.Here are operations that are currently ongoing.{Marathon Alert} JT – Mongolia - The QO-100 Club says that R9LR, Vlad, QO-100 DX Club #362, is QRV from Mongolia, callsign JT0LR, on CW, SSB and the FT modes. He is attempting to activate different grids every day.{Marathon Alert} JD1/O – Ogasawara – Kou, JP1IHD, will again be on from Chichijima, as JD1BQP, until July 11. He will upload the log to LoTW and Club Log, or you may QSL direct to his home QTH in Japan.{Marathon Alert} SV – Greece - VK2IR, Tommy, continues on Paros Island, Greece, EU-067 until August 1. He says he is in “vacation mode,” all bands 80-6, with his Greek callsign, SV0XBF/8.{Marathon Alert} 8R – Guyana - 8R1TM, operated by PY1SAD, Aldir, is QRV from Guyana until July 26. The operation is planned across 160 meters through 6 meters, including CW, SSB, digital modes, and satellite activity. On weekdays his expected activity from 23:00 UTC to 03:00 UTC on 6–160 meters using CW, SSB, digital modes, and satellites. And during weekends he will have Full-time activity planned on 6–160 meters using CW, SSB, digital modes, and satellite operation.This week, the DX Mentor Podcast features a discussion with John, K9EL. John will give up all the details of how he became a member of the 3000-point club in the ARRL Challenge. We learned quite a bit listening to John. Check it out and let me know what you think.If you have questions or need information, just drop me a note at thedxmentor@gmail.comUntil next week, this is Bill, AJ8B saying 73 and thanks to my XYL Karen for her love and support. I Hope to hear you in the pileups! Have a great DX week!

What happens when your dreamy, romantic France trip suddenly turns into a European heat wave survival mission? In this episode of Kelsey Unpacked, I'm sharing the real-time pivots we're making before our kid-free getaway to Paris and Chablis — from confirming air conditioning at our tiny French chateau to rethinking my cute wine country outfits, packing electrolytes, and asking ChatGPT to heat-proof our itinerary. Don't worry, we are STILL going… but the trip may involve a little less frolicking through vineyards and a little more “where is the nearest AC?”Buy Me A Coffee: https://buymeacoffee.com/kelseygravesFollow me on Instagram: https://www.instagram.com/kelsey_gravesFollow me on TikTok: https://www.tiktok.com/@mskelseygravesJoin us in the Trip Tales Podcast Community Facebook Group: https://www.facebook.com/groups/1323687329158879Mentioned in this episode:- Château de la Resle- Château de la Resle was a Mr. & Mrs. Smith property in the Hyatt Hotel portfolio, and recently changed to a Design Hotel in the Marriott portfolio- Check your hotels for air-conditioning in Europe!- New EU EES (EU Entry/Exit System) at airports

Host: Danny Bader Guest: Tom Tabler In this episode Danny sits down with Tom Tabler. Tom built a career that spanned over 36 years in the hotel business, eventually working his way up to important leadership positions at Marriott. Sit back & enjoy this conversation between Danny and one of his dearest friends (some would even say brothers) Tom Tabler. In this episode Danny and Tom discuss: Leadership. Building a long-lasting career. Mentorship. Faith. Tom Tabler's: FaceBook X (Twitter) Bio Available on Apple Podcasts, Spotify, & other major podcast platforms.

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In this episode of the 17 County Podcast, we sit down with Kishan Chaudhari, the 23-year-old entrepreneur behind York's new Fairfield by Marriott Inn & Suites, to hear the inspiring story of how hard work, family values, and a vision for the future led him to one of York County's most significant recent development projects. Kishan shares what it was like growing up in a family immersed in the hospitality industry, why he chose entrepreneurship over a traditional college path, and how his parents' guidance gave him the confidence to lead the construction and opening of his first hotel. We also discuss why York stood out as the right place to invest, the importance of partnerships in economic development, and how quality hospitality plays a vital role in supporting business growth and attracting visitors to rural communities. If you're interested in entrepreneurship, leadership, economic development, or the stories of the people investing in the future of York County, this is an episode you won't want to miss.

Today, I am joined by Vegan Mindset Coach, Anita Marriott. Anita is a veterinarian and sustainability professional turned vegan mindset coach. She helps clients in 4 big ways, coaching them through Vystopia, helping them develop effective communication skills, providing mindset and emotional support, and finding alignment in their purpose. To connect with Anita:Visit her website: https://theveganmindsetcoach.com/Follow her on Instagram: https://www.instagram.com/theveganmindsetcoach/Join Anita's private Facebook group - Unstoppable Vegans: https://www.facebook.com/groups/unstoppablevegansMentioned in this episode:Clare Mann on DYBTH: https://www.didyoubringthehummus.com/podcast/episode/27781bbc/episode-125-vystopia-with-clare-mannMelanie Joy - Carnism: https://www.melaniejoy.org/To connect with me:Follow me on Facebook and Instagram @didyoubringthehummusDYBTH merch now available! Check out the shop here: https://did-you-bring-the-hummus.myspreadshop.comFor more info on my Public Speaking 101 program: ⁠https://www.didyoubringthehummus.com/publicspeakingforactivists⁠Contact me here or send me an email at info@didyoubringthehummus.comSign up for meditation sessions hereSign up for The Vegan Voyage, to sponsor the podcast, book meditations packages, or sign up for my Public Speaking program hereJoin my Podcast Fan Facebook Group: https://www.facebook.com/groups/didyoubringthehummus/To be a guest on the podcast: https://www.didyoubringthehummus.com/beaguest©2026 Kimberly Winters - Did You Bring the Hummus LLCTheme Song ©2020 JP Winters ⁠@musicbyjpw⁠

Whenever there's a big wall, there's always a window somewhere — you've just got to find it.

What if your next customer isn't a person, but an AI agent acting on their behalf? And what if that agent is evaluating your brand on a purely logical, data-driven basis, completely devoid of the emotional hooks your marketing has always relied on?Agility requires not just adapting to changing customer behaviors, but also redefining who—or what—our customer even is. It demands that we build operational and strategic frameworks that can cater to both human emotional drivers and the cold, hard logic of machines.Today, we are at Forrester CX in New York City, and we're going to talk about a fundamental shift in the customer journey: the rise of the AI agent as an influential, and in some cases, decision-making persona. This isn't just about using AI in our marketing; it's about marketing to AI. We'll explore what it means when our brand's message needs to be optimized not just for human perception, but for machine interpretation and evaluation.To help me discuss this topic, I'd like to welcome Chuck Gahun, Principal Analyst at Forrester. About Chuck Gahun Chuck is a leader in Forrester's Digital Business & Strategy practice serving business and digital executives. His research coverage includes content management systems (CMSes), product information management (PIM) systems, and commerce services and strategy for B2B and B2C companies. Chuck helps executives design strategies that deliver customer and business value by partnering with technology vendors and services providers. Chuck has 20 years of experience in content and commerce. He specializes in digital strategy, experience design, and technology initiatives in CMSes, e-commerce systems, digital asset management (DAM) systems, PIM systems, digital experience platforms (DXPs), and several others. He has led strategy and implementations for brands like Goldman Sachs, Blue Cross Blue Shield, Hilti, Marriott, AARP, and the Centers for Disease Control. Prior to joining Forrester, Chuck was a managing director and partner at Shift7 Digital (a Merkle company) and held senior management positions at ZS Medullan and Publicis Sapient. Chuck holds a BA in government and international politics and an MS in technology management from George Mason University. Chuck Gahun on LinkedIn: https://www.linkedin.com/in/chuckgahun/ ---------- Resources ---------- Forrester: https://www.forrester.com We're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Learn more: https://advertalize.com/r/491818c79fb1873fThe most influential minds in software, AI, and engineering leadership will be at WeAreDevelopers World Congress North America, September 23-25 in San Jose. Learn more: https://aglbrnd.co/r/60a7299222a7bcf1 Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

Subscribe to This Week in Hospitality wherever you get you podcasts: Spotify - https://open.spotify.com/show/5oPExA0txHMjEI5Ye13IUy Apple Podcasts - https://podcasts.apple.com/us/podcast/this-week-in-hospitality/id1849637233 Youtube - https://www.youtube.com/@ThisWeekinHospitality   Sean O'Neill of Skift joins the roundtable this week for a conversation that cuts straight to the fault lines running through the hotel industry right now — distribution versus identity, brand proliferation versus brand meaning, and the wellness promise versus wellness delivery. The panel leads with Pali Society's decision to bring its 16-property California portfolio into Marriott's Design Hotels ecosystem — the single largest addition in the program's history. Edwin draws the line everyone in the independent space is afraid to say out loud: using Marriott as a marketing channel is smart; slowly operating for Marriott guests instead of your own is how you lose the thing that made you worth joining in the first place. Scott is blunter: "Every owner in the world loves independence until they have empty rooms." From there, Sean's own Hilton story lands on the table. Hilton's new CDO is signaling five or six organic brands are coming — and a trademark filing, locked domain, and placeholder social accounts are already pointing toward a lifestyle concept called "Tortoise." The group debates whether the major brand groups, Hilton included, are actually delivering on their supposed superpower. Sean's take: in an AI-discovery world, the question isn't how many brands you have — it's whether any of them mean anything. The conversation gets sharper on wellness — a category where nearly everyone claims the space and very few actually own it. Ben makes the obvious argument: if Oura can sync with fitness apps, why can't Canyon Ranch pull your health data? Edwin adds the counterweight — the freedom to do nothing is the next frontier that nobody's building for. Plus: Soho House gets called out for failing to remember Edwin's green tea order after ten years, Scott's Venice discovery about a pool built in feet instead of meters, and Zach's verdict on San Antonio as the most underrated hotel market in America.   This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary. If you're an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at https://www.journey.com/alliance   Key Topics & Timestamps 00:00 — Intro 38:13 — Story #1: Palisociety Joins Marriott's Design Hotels 49:52 — Story #2: Hilton's New Brand Factory 01:01:51 — Spice of the Week   Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/ Instagram: https://www.instagram.com/behindthestays/   Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/   Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/ Instagram: https://www.instagram.com/iambenwolff/   Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinckramer/ Instagram: https://www.instagram.com/edwinkramer/

What separates investors who scale from those who stay stuck? In this episode of the Abundance Mindset Podcast (Abundance Thursdays), Vinney Chopra and co-host Gualter Amarelo break down one wealth-building principle that's behind every deal Vinney has ever closed: accept what can't be changed — then create an advantage.   Vinney walks through the real numbers on his Columbus, Ohio hotel: bought for around $11M, undergoing a $25M renovation, converting from a Hilton into a full-service Marriott, and expanding from 195 doors to 230 keys — with a projected exit near $70M. You'll also hear how he turned 1,000 unused lockers into revenue-producing meeting rooms, refinanced his way out of a variable-rate apartment deal in Knoxville, and survived the COVID gut-punch when occupancy on a brand-new hotel fell from 87.5% to 25% overnight.   If you're a real estate investor, capital raiser, or aspiring syndicator trying to build wealth in a high interest rate environment, this conversation is a masterclass in solution-focused thinking. As Vinney says: whenever there's a big wall, there's always a window somewhere — you've got to find the window.   ⏱️ TIMESTAMPS 00:00 – "There's Always a Window": The Mindset Behind Every Deal 00:35 – The Columbus Hotel: A $25M Renovation Into a Full-Service Marriott 01:20 – Accept What Can't Be Changed → 195 Doors Become 230 Keys 02:15 – Estimating a $70M Exit (+ Accredited Investor Disclaimer) 03:00 – What a 506(c) Offering Actually Means for You 03:40 – 1,000 Lockers Into Meeting Rooms: Finding Hidden Revenue 04:25 – The Knoxville Apartment & the Variable-Rate Problem 05:00 – Refinancing the Wall Into a Window 06:00 – Why a HIGH Interest Rate Market Works in Your Favor 07:50 – The Hilton-to-Marriott Flag Change & Marriott "War Rooms" 08:40 – Control the Controllables 09:10 – The Banker Call That Saved $60K Now + $60K Every Year 11:00 – The Exit Plan: Sell, Go Passive, Manage the Managers 13:50 – Hospitality Roars Back + the New Tampa Acquisition 15:00 – Finding an Operator Who Isn't Stretched Too Thin 16:00 – No Capital or No Experience? Partner & Create an Advantage 18:30 – The COVID Gut-Punch: A Hotel Bought December 31, 2019 19:20 – From 25% Occupancy to a $6M → $12M Win 20:30 – Build a Mind That Hunts for Solutions 21:20 – FREE Books & Resources (the "Keep More" Tax Guide) 23:00 – Vinney's Closing Message  

Amadeus thinks it has a fix for the AI search problem quietly breaking airline economics, Marriott makes its first move into branded apartment rentals, and U.S. News just ranked America's best meeting cities and somehow put Miami dead last. On today's Skift Daily Briefing, Sarah Dandashy breaks down why airlines risk losing the distribution battle all over again if they don't solve their AI visibility problem fast, what Marriott's W Apartments play signals about where branded hospitality is heading next, and why the meetings industry isn't buying Miami's last-place finish. Articles Referenced: Honorable Mention: @AskAConcierge on IGAmadeus Has an Answer for AI's Infinite Search ProblemMarriott to Brand Apartment Rentals — W Hotels to Add Branded Rental Units in 2027U.S. News & World Report's Inaugural Meeting Destination Rankings: Here's How Cities Stacked Up Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ Threads: https://www.threads.net/@skiftnews Bluesky: https://bsky.app/profile/skiftnews.bsky.social X: https://twitter.com/skift Subscribe to @SkiftNews and never miss an update from the travel industry.

On this week's Good Morning Hospitality, A Skift Podcast: Hotels Edition, Sarah Dandashy and Steve Turk break down a week where hotel brands are redefining what they actually are. The conversation opens with Hyatt's lifestyle chief, Amar Lalvani, making the case that the smartest brand strategy is sorting guests by taste rather than price point — and showing what that discipline looks like in practice, including killing a high-profile Miami project because the developer wouldn't listen. From there, Sarah and Steve dig into Marriott International's move into branded apartment rentals under the W Hotels flag, a genuinely new direction for a business that already commands 30% premiums over unbranded properties. They also unpack what week one of FIFA World Cup 2026™ - Canada, Mexico and the United States data actually tells hotel operators, with RevPAR up 24% to 133% across host markets but occupancy down in six of nine cities. And they close with Carnival Cruise Line's Q2 earnings, which posted record revenue while trimming its outlook, and with what the Middle East conflict tells operators about building geopolitical risk into forward-booking strategy. This episode is presented by ⁠⁠⁠⁠⁠Cloudbeds⁠⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠Bilt⁠⁠⁠⁠⁠. Visit ⁠⁠⁠⁠⁠cloudbeds.com/gmh⁠⁠⁠⁠⁠ to learn more. And for hotels with restaurants and restaurant owners, Bilt Hospitality is finally here. Go to ⁠⁠⁠⁠⁠joinbilt.com/gmh⁠⁠⁠⁠⁠ to learn more. And if you're leaving direct bookings on the table, StayFi turns your wifi into a guest relationship engine. Visit ⁠⁠⁠⁠https://stayfi.com/goodmorninghospitality/⁠⁠⁠⁠ to learn more.

Minneapolis and St. Paul surprised us in the best way! From iconic landmarks and scenic riverfront walks to incredible local food, rooftop cocktails, and hidden gems, we packed a lot into 48 hours in the Twin Cities. Join us in this episode  as we take you along on a Minneapolis food tour, explore historic milling ruins, visit famous attractions like the Minneapolis Sculpture Garden and Minnehaha Falls, and uncover some of the best restaurants, bars, and cultural experiences the city has to offer.Minneapolis Travel Tips:Pack layers because Minneapolis weather can change quicklyBrowse the Meet Minneapolis website, it is so helpful with tips, recommendations of food, hotels, activities, and trip planning. Here are two articles that had great recommendations: 150 Things to do in Minneapolis10 Essential Things To Do on Your First Visit to MinneapolisStay at Hotel Emery, part of Marriott's Autograph Collection. Hotel Emery has a Spyhouse Coffee in the lobby and Giulia, their signature restaurant onsite! If Emery is fully booked, consider staying at Tru By Hilton or Hyatt Centric  Things to Do in Minneapolis & St Paul:Experience Don't skip the Mill District, which combines history, architecture, and riverfront viewStart your trip with a guided Minneapolis Riverwalk Food Tour by Experience The Twin Cities  to learn the city's history and layoutNorseman Distillery - delicious cocktails from first legal distillery in Minneapolis since prohibition

What if one of the most important health crises affecting men today wasn't being caused by aging, but by the environment we live in? In this eye-opening solo episode, Darin Olien investigates the alarming decline in testosterone levels, fertility, and reproductive health among men worldwide. Drawing on decades of research, epidemiological studies, environmental science, endocrinology, and public health data, Darin examines the growing evidence connecting endocrine-disrupting chemicals, microplastics, sleep deprivation, chronic stress, poor lifestyle habits, and environmental toxins to declining testosterone levels across generations. From BPA, phthalates, atrazine, PFAS, and microplastics to sleep quality, circadian rhythms, cholesterol metabolism, cortisol regulation, and natural testosterone-supporting strategies, this episode explores what may be one of the most underreported public health issues of our time—and what men can do to take control of their health today.     What You'll Learn Why testosterone levels have been declining for decades The startling research on global sperm count decline How endocrine-disrupting chemicals interfere with hormone production Why BPA and phthalates may disrupt testosterone synthesis The role of atrazine, PFAS, and environmental toxins How chronic stress diverts resources away from testosterone production Why sleep may be the most important testosterone intervention The connection between cholesterol and hormone production How microplastics are being found throughout the human body The surprising relationship between statins and testosterone levels Natural lifestyle strategies that support healthy hormone production Practical steps to reduce environmental exposure and improve health     Chapters 00:00:00 – Welcome to SuperLife 00:00:33 – Sponsor: Fatty15 and cellular health 00:04:17 – The testosterone collapse explained 00:04:51 – Testosterone levels have been declining for decades 00:06:03 – Global sperm count decline and accelerating trends 00:07:02 – Why treating symptoms misses the root cause 00:07:27 – The hidden public health crisis 00:08:03 – Why low testosterone isn't just about aging 00:09:12 – Why hormone health affects longevity 00:09:53 – Low testosterone and increased mortality risk 00:10:35 – Testosterone's role in metabolism and cardiovascular health 00:11:27 – Endocrine-disrupting chemicals and hormone disruption 00:12:44 – BPA and its effects on testosterone production 00:13:59 – Phthalates and their impact on hormone pathways 00:16:00 – Glyphosate, atrazine, and pesticide exposure 00:17:07 – PFAS and reproductive health concerns 00:17:55 – Environmental toxins and population-wide effects 00:18:11 – Sponsor: Shakeology 00:20:02 – Cholesterol and hormone production 00:20:53 – Chronic stress and cortisol dominance 00:21:45 – Actionable solutions begin 00:21:56 – Why sleep is essential for testosterone production 00:23:07 – How sleep deprivation rapidly lowers testosterone 00:23:21 – Light pollution and circadian disruption 00:23:41 – Foods and nutrients needed for hormone health 00:24:23 – Microplastics and testicular tissue 00:24:53 – Statins and unintended hormonal consequences 00:25:39 – A practical testosterone sovereignty protocol 00:25:48 – Water filtration and reducing toxic exposure 00:26:13 – Eliminating plastics and fragrance chemicals 00:26:35 – Why organic food matters 00:26:45 – Sunlight and vitamin D 00:27:05 – Magnesium, omega-3s, and iodine 00:27:26 – Pine pollen and natural androgen support 00:28:01 – Tongkat Ali and ashwagandha 00:28:48 – Strength training and lifestyle interventions 00:29:10 – Habits that naturally support testosterone 00:29:27 – Darin's approach to healthy aging 00:29:37 – Plants, herbs, and common sense 00:29:51 – Reclaiming your health and sovereignty 00:30:00 – Final thoughts and closing message     Thank You to Our Sponsors Fatty15: Get an additional 15% off their 90-day subscription Starter Kit by going to fatty15.com/DARIN and using code DARIN at checkout. Shakeology: Get 15% off with code DARINO1BODI at Shakeology.com.     Join the SuperLife Patreon: This is where Darin now shares the deeper work: - weekly voice notes - ingredient trackers - wellness challenges - extended conversations - community accountability - sovereignty practices Join now for only $7.49/month at https://patreon.com/darinolien     Find More from Darin Olien: Website: darinolien.com Instagram: @darinolien Book: Fatal Conveniences Platform & Products: superlife.com New Show: Roadmap to Happiness     Key Takeaway "The testosterone crisis may be about far more than aging. It may be a reflection of the modern environment itself—one increasingly saturated with endocrine-disrupting chemicals, chronic stress, poor sleep, circadian disruption, and toxic exposures. While many of these forces feel outside our control, the encouraging reality is that many of the most powerful interventions remain accessible: improving sleep, reducing toxic load, eating whole foods, getting sunlight, managing stress, exercising regularly, and reclaiming responsibility for our health. The goal isn't fear. The goal is awareness—and action."     Bibliography/Sources: The Decline — Primary Research Levine, H., Jørgensen, N., Martino-Andrade, A., et al. (2022). Temporal trends in sperm count: A systematic review and meta-regression analysis of samples collected globally in the 20th and 21st centuries. Human Reproduction Update, 29(2), 157–176. https://doi.org/10.1093/humupd/dmac035 Lokeshwar, S. D., Patel, P., Fantus, R. J., et al. (2021). Decline in testosterone levels in men aged 15–40: Results from the National Health and Nutrition Examination Survey (NHANES), 1999–2016. World Journal of Urology, 39(2), 447–452. https://doi.org/10.1007/s00345-020-03227-1 Spital Clinic. (2026, March). Declining testosterone levels by generation. https://www.spitalclinic.com Travison, T. G., Araujo, A. B., O'Donnell, A. B., Kupelian, V., & McKinlay, J. B. (2007). A population-level decline in serum testosterone levels in American men. The Journal of Clinical Endocrinology & Metabolism, 92(1), 196–202. https://doi.org/10.1210/jc.2006-1375 Low Testosterone — Mortality & Disease Risk Muraleedharan, V., Marsh, H., Kapoor, D., Channer, K. S., & Jones, T. H. (2013). Testosterone deficiency is associated with increased risk of mortality and testosterone replacement improves survival in men with type 2 diabetes. European Journal of Endocrinology, 169(6), 725–733. https://doi.org/10.1530/EJE-13-0321 Shores, M. M., et al. (2006). Low testosterone associated with increased all-cause and cardiovascular mortality. Archives of Internal Medicine, 166(15), 1660–1665. https://jamanetwork.com/journals/jamainternalmedicine/fullarticle/410754 Yeap, B. B., Marriott, R. J., Dwivedi, G., et al. (2024). Associations of testosterone and related hormones with all-cause and cardiovascular mortality and incident cardiovascular disease in men. Annals of Internal Medicine. https://doi.org/10.7326/M23-2781 Endocrine Disrupting Chemicals Associations between endocrine-disrupting chemical exposure and fertility outcomes: A decade of human epidemiological evidence. (2024). PubMed Central (PMC12299029). https://pmc.ncbi.nlm.nih.gov/articles/PMC12299029/ Hayes, T. B., Haston, K., Tsui, M., et al. (2002). Herbicides: Feminization of male frogs in the wild. Nature, 419, 895–896. https://doi.org/10.1038/419895a Mechanisms of testicular disruption from exposure to BPA and phthalates. (2020). Journal of Clinical Medicine, 9(2), 471. https://pmc.ncbi.nlm.nih.gov/articles/PMC7074154/ Meeker, J. D., Calafat, A. M., & Hauser, R. (2014). Urinary phthalate metabolites and their biotransformation products: Predictors and temporal variability among men and women. Journal of Exposure Science & Environmental Epidemiology. https://www.sciencedaily.com/releases/2014/08/140814124330.htm Zhao, Q., et al. (2023). Male reproductive toxicity of microplastics: Head and tail of the sperm. Science of the Total Environment, 872, 162181. https://doi.org/10.1016/j.scitotenv.2023.162181 Zhong, B., et al. (2024). Mixed EDC exposure associated with reductions in testosterone and free androgen index. Scientific Reports. https://doi.org/10.1038/s41598-024-76972-z Cortisol, Stress & the HPG Axis Bielohuby, M., et al. (2012). Swiss military cadets prolonged stress study. Psychoneuroendocrinology. Preprints.org. (2025). Sleep deprivation: A modifiable cause. https://doi.org/10.20944/preprints202505.0580.v1 SiPhox Health. (n.d.). Summary of Journal of Clinical Endocrinology & Metabolism data. https://www.siphoxhealth.com Viau, V. (2002). Functional cross-talk between the hypothalamic-pituitary-gonadal and -adrenal axes. Journal of Neuroendocrinology, 14(6), 506–513. https://doi.org/10.1046/j.1365-2826.2002.00798.x Sleep & Testosterone Leproult, R., & Van Cauter, E. (2011). Effect of 1 week of sleep restriction on testosterone levels in young healthy men. JAMA, 305(21), 2173–2174. https://jamanetwork.com/journals/jama/fullarticle/1029127 Reiter, R. J., et al. (2021). Melatonin and male reproductive health: Relationship to oxidative stress, mitochondrial function, and Leydig cell protection. Endocrine. Tan, D. X., Hardeland, R., Manchester, L. C., et al. (2023). Melatonin as a pleiotropic antioxidant hormone. Journal of Pineal Research. Nutrition — Zinc, Vitamin D, Cholesterol Corona, G., et al. (2010). Statin therapy and testosterone levels in men: A systematic review. The Journal of Sexual Medicine. Daniell, H. W. (2002). Hypogonadism in men consuming sustained-action oral opioids. The Journal of Pain, 3(5), 377–384. https://doi.org/10.1054/jpai.2002.126790 Pilz, S., Frisch, S., Koertke, H., et al. (2011). Effect of vitamin D supplementation on testosterone levels in men. Hormone and Metabolic Research, 43(3), 223–225. https://doi.org/10.1055/s-0030-1269854 Prasad, A. S., Mantzoros, C. S., Beck, F. W., Hess, J. W., & Brewer, G. J. (1996). Zinc status and serum testosterone levels of healthy adults. Nutrition, 12(5), 344–348. https://doi.org/10.1016/S0899-9007(96)80058-X Natural Testosterone Support — Botanical Evidence Pine pollen impacts testosterone-related symptoms in men. (2024). ACMCR Case Reports, 14(5), 1–9. Chinnappan, S. M., George, A., et al. (2021). Effect of Eurycoma longifolia standardised extract Physta on testosterone levels in ageing males: A randomised, double-blind, placebo-controlled multicentre study. Food & Nutrition Research, 65. https://doi.org/10.29219/fnr.v65.5647 Lazarev, A., & Bezuglov, E. (2021). Testosterone boosters intake in athletes: Current evidence and further directions. Endocrines, 2(2), 109–120. https://doi.org/10.3390/endocrines2020011 Leisegang, K., et al. (2022). Eurycoma longifolia (Tongkat Ali) improves serum total testosterone in men. Food & Nutrition Research. https://pubmed.ncbi.nlm.nih.gov/36013514/ Leitão, A. E., et al. (2021). 6-month double-blind RCT: Eurycoma longifolia 200mg + concurrent training. Maturitas. https://doi.org/10.1016/j.maturitas.2020.10.005 Lopresti, A. L., Smith, S. J., et al. (2019). An investigation into the stress-relieving and pharmacological actions of an ashwagandha extract. Medicine, 98(37), e17186. https://doi.org/10.1097/MD.0000000000017186 Pandit, S., Biswas, S., Jana, U., De, R. K., Mukhopadhyay, S. C., & Biswas, T. K. (2016). Clinical evaluation of purified shilajit on testosterone levels in healthy volunteers. Andrologia, 48(5), 570–575. https://doi.org/10.1111/and.12482 Saden-Krehula, M., Tajic, M., & Kolbah, D. (1971). Testosterone, epitestosterone and androstenedione in the pollen of Scotch pine Pinus sylvestris L. Experientia, 27(1), 108–109. https://doi.org/10.1007/BF02137731 Wankhede, S., Langade, D., Joshi, K., et al. (2015). Examining the effect of Withania somnifera supplementation on muscle strength and recovery: A randomized controlled trial. Journal of the International Society of Sports Nutrition, 12, 43. https://doi.org/10.1186/s12970-015-0104-9

About Thomas: Thomas' LinkedIn profile: linkedin.com/in/thomas-dijkman Website: qanda.nl (Company), https://www.ebeltoftgroup.com  Phone: +31652656347 (Work) Email: tdijkman@qanda.nl Thomas' Bio: Thomas Dijkman is a Senior Retail Consultant at Q&A Retail, a Netherlands-based retail consultancy. He is Co-chair of the “Young Ebeltoft” initiative, a global collective of next-generation retail thinkers within the Ebeltoft Group.  Thomas specializes in translating insights, market expertise, and creativity into practical solutions that help leading retailers adapt and thrive in a fast-changing retail environment. He has worked with retailers such as SPAR, Action, Nexeye, and A.S. Watson, advising on strategy, positioning, consumer engagement, and store and format optimization.  With a no-nonsense, data-driven approach, he supports retailers in strengthening their concepts and improving performance across channels. Through his focus on generational insights, Thomas helps retailers better understand what young consumers want and how to turn those insights into action. SHOW INTRO: Today, EPISODE 89… I talk with Thomas Dijkman a Gen Z researcher, which is to say that he is part of Gen Z at 28 years old, who was a speaker at Euroshop 2026. Thomas and the company he work with called Q&A Retail, had just published research on Gen Alpha, which was chock full of insights on this emerging generation of global consumers. We'll get into all of that in a minute but first a few thoughts… *                     *                          *                          * ABOUT DAVID KEPRON: LinkedIn Profile: linkedin.com/in/david-kepron-9a1582b Websites:  https://www.davidkepron.com    (personal website) vmsd.com/taxonomy/term/8645  (Blog) Email: david.kepron@NXTLVLexperiencedesign.com Personal Instagram: https://www.instagram.com/davidkepron/ NXTLVL Instagram: https://www.instagram.com/nxtlvl_experience_design/ Bio: David Kepron is a multifaceted creative professional with a deep curiosity to understand ‘why', ‘what's now' and ‘what's next'. He brings together his background as an architect, artist, educator, author, podcast host and builder to the making of meaningful and empathically-focused, community-centric customer connections at brand experience places around the globe.  David is a former VP - Global Design Strategies at Marriott International. While at Marriott, his focus was on the creation of compelling customer experiences within Marriott's “Premium Distinctive” segment which included: Westin, Renaissance, Le Meridien, Autograph Collection, Tribute Portfolio, Design Hotels and Gaylord hotels.  In 2020 Kepron founded NXTLVL Experience Design, a strategy and design consultancy, where he combines his multidisciplinary approach to the creation of relevant brand engagements with his passion for social and cultural anthropology, neuroscience and emerging digital technologies.  As a frequently requested international speaker at corporate events and international conferences focusing on CX, digital transformation, retail, hospitality, emerging technology, David shares his expertise on subjects ranging from consumer behaviors and trends, brain science and buying behavior, store design and visual merchandising, hotel design and strategy as well as creativity and innovation. In his talks, David shares visionary ideas on how brand strategy, brain science and emerging technologies are changing guest expectations about relationships they want to have with brands and how companies can remain relevant in a digitally enabled marketplace.  David currently shares his experience and insight on various industry boards including: VMSD magazine's Editorial Advisory Board, the Interactive Customer Experience Association, Sign Research Foundation's Program Committee as well as the Center For Retail Transformation at George Mason University. He has held teaching positions at New York's Fashion Institute of Technology (F.I.T.), the Department of Architecture & Interior Design of Drexel University in Philadelphia, the Laboratory Institute of Merchandising (L.I.M.) in New York, the International Academy of Merchandising and Design in Montreal and he served as the Director of the Visual Merchandising Department at LaSalle International Fashion School (L.I.F.S.) in Singapore.   In 2014 Kepron published his first book titled: “Retail (r)Evolution: Why Creating Right-Brain Stores Will Shape the Future of Shopping in a Digitally Driven World” and he is currently working on his second book to be published soon.  I caught up with Bryan at the SHOP Marketplace event in Charlotte and chatted about his focus on shaping what comes next in digital signage and experiential design.   The NXTLVL Experience Design podcast is presented by VMSD magazine and Smartwork Media. It is hosted and executive produced by David Kepron. Our original music and audio production is by Kano Sound. The content of this podcast is copywrite to David Kepron and NXTLVL Experience Design. Any publication or rebroadcast of the content is prohibited without the expressed written consent of David Kepron and NXTLVL Experience Design.Make sure to tune in for more NXTLVL “Dialogues on DATA: Design Architecture Technology and the Arts” wherever you find your favorite podcasts and make sure to visit vmsd.com and look for the tab for the NXTLVL Experience Design podcast there too.

Subscribe to This Week in Hospitality wherever you get you podcasts: Spotify - https://open.spotify.com/show/5oPExA0txHMjEI5Ye13IUy Apple Podcasts - https://podcasts.apple.com/us/podcast/this-week-in-hospitality/id1849637233 Youtube - https://www.youtube.com/@ThisWeekinHospitality   This week opens in full TWIH chaos: Zach and Scott are somehow a mile apart in San Antonio and still not together, Ben is on the Connecticut shore debuting smarter-looking glasses, and Edwin is back in Barcelona sweating through a muted AC situation. Then the guys get into the real stories moving hospitality. CoStar and Tourism Economics upgrade 2026 RevPAR forecasts, but the panel is skeptical. Luxury keeps pulling away, select service is stuck below inflation, and Ben argues the real problem is product-market fit: too many boring midscale hotels charging more without giving guests a reason to care. Edwin warns that the rush into luxury could create a wave of copy-paste properties that look expensive but mean nothing. Scott lands the bigger question: are we measuring industry health while ignoring the health of the guest experience? From there, Marriott hits 10,000 properties with the JW Marriott Ranthambore in India — and the milestone becomes a debate about scale, owner trust, Bonvoy economics, and whether loyalty programs are quietly becoming financial institutions. Edwin points to owners pushing for a bigger slice of Marriott's credit-card and loyalty revenue, while Ben argues younger hoteliers may not see the same value in flags that previous generations did. The crew digs into whether AI, better data, and a more independent-minded generation of owners could start cracking the big-brand moat. In What's in Your DMs, Ben is seeing a wave of narrative-driven independent hotel projects, Scott hears from a travel advisor whose clients are bringing AI-generated itineraries for human validation, Edwin is getting flooded by designers looking for work, and Zach admits he built a Claude agent to help find better podcast guests. Finally, Edwin breaks down Amsterdam's tourist-tax fight, where the city is pushing toward a 20% tax by 2030 and hotel leaders are moving from dialogue to lawsuits. The group debates overtourism, whether cities want visitor revenue without visitor relationships, and why Europe is starting to feel materially more expensive for travelers. Spice of the Week closes with World Cup infrastructure chaos in Miami, six-hour stadium commutes, and Ben's Messi doppelgänger moment. This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary. If you're an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at https://www.journey.com/alliance   Key Topics & Timestamps 00:00 — Intro 06:51 — Story #1: CoStar's Hotel Forecast Reversal 24:00 — Story #2: Marriott Hits 10,000 Hotels 46:50 — What's In Your DMs: AI Travel Planning & Independent Hotel Momentum 1:00:13 — Story #3: Amsterdam's Tourist Tax Revolt 1:11:22 — Spice of the Week   Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/ Instagram: https://www.instagram.com/behindthestays/   Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/   Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/ Instagram: https://www.instagram.com/iambenwolff/   Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinckramer/ Instagram: https://www.instagram.com/edwinkramer/

Peter Frampton, for goodness sake! Part of our lives at Word In Your Ear since we were teenagers. Played guitar on national telly when he was 14. Joined the Herd at 16 and Humble Pie two years later. Had the biggest-selling album in American history in 1976 and now releasing his first new record in 16 years. From his home in Nashville, he looks back here – with great modesty, humour and affection - at how he adjusted to such mountainous success and to “when it all came crashing down” while throwing in a winning impression of George Harrison. This too … … the Herd pursued by screaming girls across Streatham Ice Rink … when “the Face of 1968” (Frampton) joined “the Face of 1967” (Marriott) … recording with George, Ringo, Billy Preston, Steve Stills and Phil Spector (aged 20) - “where the hell am I and how did I get here?” … “I'd fallen off the radar and Bowie gave me the biggest gift anyone could give me” … the petrifying success of Frampton Comes Alive! - “I felt I'd be like a Rubik's Cube, here today, gone tomorrow” … the Scout Club gig (aged 12) that lit the fuse and playing Ready Steady Go! when he was 14 (same show as the Stones) … when his father met Mick Jagger … making the doomed Sgt Pepper film with the Bee Gees … working with Sheryl Crow who'd had a poster of him when she was 14 … and revisiting his childhood home in Beckenham. Order ‘Carry The Light' here: https://www.frampton.com/Help us to keep The Longest Continuous Conversation In Rock'n'Roll going: https://www.patreon.com/wordinyourear Hosted on Acast. See acast.com/privacy for more information.

Peter Frampton, for goodness sake! Part of our lives at Word In Your Ear since we were teenagers. Played guitar on national telly when he was 14. Joined the Herd at 16 and Humble Pie two years later. Had the biggest-selling album in American history in 1976 and now releasing his first new record in 16 years. From his home in Nashville, he looks back here – with great modesty, humour and affection - at how he adjusted to such mountainous success and to “when it all came crashing down” while throwing in a winning impression of George Harrison. This too … … the Herd pursued by screaming girls across Streatham Ice Rink … when “the Face of 1968” (Frampton) joined “the Face of 1967” (Marriott) … recording with George, Ringo, Billy Preston, Steve Stills and Phil Spector (aged 20) - “where the hell am I and how did I get here?” … “I'd fallen off the radar and Bowie gave me the biggest gift anyone could give me” … the petrifying success of Frampton Comes Alive! - “I felt I'd be like a Rubik's Cube, here today, gone tomorrow” … the Scout Club gig (aged 12) that lit the fuse and playing Ready Steady Go! when he was 14 (same show as the Stones) … when his father met Mick Jagger … making the doomed Sgt Pepper film with the Bee Gees … working with Sheryl Crow who'd had a poster of him when she was 14 … and revisiting his childhood home in Beckenham. Order ‘Carry The Light' here: https://www.frampton.com/Help us to keep The Longest Continuous Conversation In Rock'n'Roll going: https://www.patreon.com/wordinyourear Hosted on Acast. See acast.com/privacy for more information.

Get 50% off Cardpointers+ - Track cards, automatically load Chase & Amex Offers + a lot more. Lock-in lifetime membership at half off. (affiliate) https://milestomemories.com/go/cardpointers/  Shawn's Capital One Shopping referral - https://capitaloneshopping.com/r/424785a3-c3f2-4b84-a077-f724abcd89ff It was a wild week in the points world. An email to Chase Ink Plus cardholders made it look like 5X on office supplies was getting axed, the internet panicked, and we called it as a likely mistake before Chase confirmed it was just human error. We also break down the Paze spend 10 dollars get 10 dollars promo that people abused so hard with New Egg gift cards that Chase started shutting down options in a single day, and the new Amex Resy credit changes coming August 1 that may or may not be a big deal. Then we get into the meatier stuff: a great One Mile at a Time piece on hotel owners pushing Marriott for a bigger cut, why that means points will likely cost all of us more, and Ben's editorial on whether miles and points is even fun anymore. Plus a Capital One Shopping shout out and why those targeted offers are worth a look.  Episode Guide: 0:00 - Intro: The Great Office Supply 5X Scare of 2026 1:37 - Chase Ink Plus 5X Email: Mistake or Devaluation? 3:55 - The Paze Promo That Got Abused (and Nerfed) 6:54 - Amex Resy Credit Changes Coming August 1 10:14 - Capital One Shopping: Don't Sleep on the Offers 12:09 - Hotel Owners vs Marriott: Why Points Will Cost More 17:01 - Is Miles and Points Even Fun Anymore? 20:08 - Better Earning vs Worse Availability 22:20 - Going Mainstream Killed the Simplicity 24:55 - Social Media Killed the Loophole 26:52 - A Tip of the Cap to Lucky and Wrap-Up ✈️ Track your travel credit cards for free

The Social Success Series is back with a brand new episode featuring a very special guest and hospitality's no-nonsense voice, Mr. Scott Eddy!  Scott Eddy joins the podcast to give audiences his perspective and insights on where the future of hospitality is headed, social media growth in hospitality, and how AI technology is the biggest innovation that the industry has ever seen. If you are looking to stay ahead of the hospitality technology curve by getting the latest hospitality information, tune in to the episode. Cassady Quintana: Welcome to the Social Success Podcast, where we have conversations with top hospitality professionals about successful digital marketing strategies, emerging trends, and how to connect with today’s travelers. I’m your host, Cassady Quintana. Hello everyone, and welcome to another episode of the Social Success series. My name is Cassady Quintana and I am the brand ambassador here at Travel Media Group. And today we have an awesome guest. I am super excited, a hospitality influencer, celebrity to me. Super excited to have the no nonsense voice of hospitality. Mr. Scott Eddy, thank you so much for joining me. Scott Eddy: Thanks so much for having me, man. Cassady Quintana: Yeah, super excited. So, right now you’re in Spain. We talked a little bit about that, but for people that may be a little bit unfamiliar with you and your history, talk us through how you got involved in hospitality and how you got to where you are today. Scott Eddy: Yeah, so I actually didn’t come from a hospitality at all. I came from investment banking, which I think gives me a very different lens of the world. So I look at hospitality through psychology, positioning, ROI, branding human behavior before I even look at aesthetics, which actually means nothing. after my banking career ended, I went to Thailand on a two week trip, and after four days I called my mom. I was like, I’m never coming home. I love this place. And I ended up living in Bangkok for 11 years. So I went over there in 99, several years before social media came out. So for the next four or five years, I basically just partied my butt off all over Asia, made a lot of friends and just getting acclimated with the region. ’cause it was just, it’s like a different world over there. So then social media came out and I started the first digital agency in Asia, and we were the biggest for five years. And all my clients were hotels. So my very first client in this industry was the first Aman property on earth. Aman…, which was in Phuket. And that really taught me the whole quiet, luxury, luxury persona. Like that whole thing. It really like it was like a, like a, like a weight in my brain that is still there today. It’s really, really stuck with me and a lot of things that I learned from that project. Really, I use it every day. Cassady Quintana: Yeah. No, that’s awesome. I feel like a lot of the people I talk to and we talk to here, it’s kind of a similar story. They fall into hospitality, they don’t realize, and it happened to me too, like I was working just in normal social media marketing before I got into hospitality. And that’s kind of how it happens for a lot of people. So you live in hotels, you’re traveling constantly. A lot of people would only dream of that. I wish I could do something like that. So for you, at what point did you realize, like, this wasn’t travel anymore, but you could kind of turn that into your brand and a business for yourself? Scott Eddy: So, okay, so as I was doing the agency, and again, I just hired really smart people that worked at advertising agencies. And just watched them. But during that time, that’s when social media first came out. And I’m very early on every platform. I was probably first 2000 people on Twitter. And Twitter was it back then. So that’s actually where I built my brand. And I was the first American expat in every Asian country to have a million followers on Twitter, which back then got me headline news, which got me speaking gigs, which got me consulting gigs. So after a while, all my business was coming through my social media. And again, this is back when there was no term influencer, there was no term personal brand. There was no, that might have been a thing, but it wasn’t a thing. So eventually I just decided to sell the agency because it just made no sense to me to have a brick and mortar office paying 37 full-time employees when the clients are coming through my phone or my computer. Like, it just didn’t make sense. So I sold it and started traveling around. In total did 11 years in Thailand, one year in Philippines, one year in Sri Lanka, four years in Spain, one year in Portugal, and one year in London. And then I came back to the US in 2015, thereabouts. And that is when I literally blew up because that is when real budgets were starting to be applied to social media marketing. And I was approached by a PR agency as soon as I came back to be the travel host for the first video, for the first travel show that was gonna be a lifetime. And it was like a Anthony Bourdain type show. It was called Video Globetrotter. So that solidified me in the U.S. Then I just started doing just huge campaigns with F1, with Air New Zealand, with like, all these big brands. I was a brand ambassador for Lexus for two years. I mean, it was, it was very, very cool. But when I, before I came back to the States when I was in Europe, I was just looking at like what was gonna happen when I went back to the States and I was like, well, I don’t want to get a lease and like have like a normal life. I haven’t had a life for a very long time. So I ended up selling everything that I own while I was in Europe and even now. So I was born in Michigan, but I was grow, I grew up in Fort Lauderdale since I was little. I used to only have a storage unit in South Florida. So I used South Florida as a base in between all my trips. But I’m there two, three days. Like, I was just there this past weekend. I went to F1 and then I came to Europe right away. That’s awesome. So, yeah, I mean, it just happened. When did it happen? Who knows? But it just, I’ve been in the trenches of hospitality marketing for 17 years, since day one of social media. Not that we were doing social media strategies on day one. Back then it was like websites and SEO and graphic design. Remember when people paid for that? Cassady Quintana: Yeah. Scott Eddy: So the services side is very different now. But it’s fun. But it’s fun and hospitality, like it’s the greatest people in the world. Cassady Quintana: I couldn’t agree more. I mean, how could you not be happy with being able to travel to all these places and meet new people and stay in different hotels and you’ve experienced, a wide range of different hotels. So when you think back of all these places you’ve stayed at, for you what makes a memorable stay versus one that’s kind of forgettable? Scott Eddy: And I’ve had both. The difference is emotional impact. That’s it. Most luxury hotels today are physically beautiful. And emotionally empty. The industry has been become obsessed with that whole polished and everything else. But forget humanity. Guests don’t remember the sink design or the way the lobby looked. They remember how your people made them feel. And I’ll give you a perfect example, and this is not to put them down, but I just left Tulsa. I was there for eight days. I mean, you’re talking about Tulsa, Oklahoma. Like it’s not New York City, it’s not Paris, it’s not Hong Kong, it’s Tulsa. And I was at the Marriott there. And again, this is not a ultra luxury property, I’m telling you right now, I stay over 300 nights in hotels and have done so for the more than eight, nine years. This was the best employees, the best staff that I’ve ever met in my life, ever. And I’ve lived in Asia for 13 years. And Asia has, I mean, the best of the best. But I mean, it, it was crazy. Like the finance lady coming out and she’s like smiling and laughing with the staff. Have you ever seen finance person smile? Like that’s where the creativity goes to die. That’s the person who’s telling me, no, no, no, we don’t have the money for this. Like, it was unbelievable like every day I was just like pinching myself. I’m like, is this real? It was just, it was really crazy that the best experience that I’ve had ever in hospitality just happened. Cassady Quintana: Oh, that’s awesome. And I feel like this is something that a lot of hotels should be posting about on social media because I always say like, your hotel and the way it looks is part of the experience, but what makes it memorable or what makes it terrible for people is how the service was. So, and that can be hard to translate online. So when you are looking at a hotel, social media page for you, like what makes something make you gravitate towards it and wanna engage with it, rather than it being a promotional or sale. Like how can hotels translate that inhuman experience and how awesome their staff is and how awesome their staff makes you feel to social media so that potential guests can feel that through the phone? Scott Eddy: I mean, first off,I browse through social media profiles of hotels every day. I mean, I’m, I’m talking dozens and it’s, it’s honestly most of it just makes me wanna throw. It is ridiculous. We are in the most feel good, fuzzy warm feeling industry in the world. And they can’t stop taking these gorgeous pictures of rooms and dead pictures of an empty swimming pool. And like, it’s unbelievable. Most hotels, social media feels like it was approved by seven people in a boardroom and a legal department. That’s the problem. Everything is safe, polished, filtered, and emotionally flat human beings connect with people, not corporate perfection. When are you gonna wake up? Like, I don’t understand. It’s 2026. It’s almost as if they don’t have a calendar. Like show it, show the chef, show the bartender, show the housekeeper, show them, show humor. I mean, like, it’s crazy. Cassady Quintana: And I think that’s the thing, like when Instagram first came out, it was that opposite, right? We need the perfect photo, we need the perfect shot. We have to use the perfect filter. And now it’s, it’s kind of gone to the opposite. And maybe this is with AI becoming so pertinent in all of these things, but people want to see that real moment. Because it’s hard to imagine yourself in a perfect photo of a hotel room. Like, I wanna see someone enjoying their coffee, or like you said at the pool, things like that. So obviously you’ve followed this since it’s started and it’s changed. We’ve seen new trends. We’ve seen Instagram change its algorithm completely. So beyond that human emotion, is there anything else that you think hoteliers are still getting wrong in 2026 with their social media? Scott Eddy: I mean, the biggest mistake hotels are still making is thinking that content is the strategy. Content is not the strategy. Content is the vehicle. Emotional relevance is the strategy. Anybody can create content. Now, do you have a phone? You can create content, you have AI, it can create content. So the value is no longer in simply producing the content. The value is in perspective, storytelling, culture, trust, leadership, and emotional connection. That is the number one. Most hotels still have no clear voice online. What I love to ask hotels. I love to say, what is your brand personality? They don’t know how to answer. Like, how do you not know that there’s no founder visibility, there’s no staff involvement, there’s no community building. God help you if you can find a GM. They’re heading in the office. There’s no understanding of platform psychology. I was talking to a guy who is part of a group of a hotel group, and they own 11-17, they owned a bunch of hotels. And I asked him about one of the properties. So before we hopped on the call, I went on every platform to see where they are, how active they are. That way I have the ammunition. We get on the phone and I ask him, what about X, Y, Z property? I couldn’t find them on TikTok. Why aren’t they, oh, I don’t like TikTok. That wasn’t a question. Cassady Quintana: Right. Scott Eddy: And then, with me, I dive deeper. I’m like, why don’t you like it? kids dancing. Come on. That’s the way it started. I said, the average, the average age demographic that’s most active right now is 38 to 57. Luxury brands are killing it on TikTok. I love when people say can’t sell luxury on social media. What? These are the people that aren’t on their phones. Right. Come on, man. Cassady Quintana: No, and I love that you mentioned that because especially TikTok, it had that, that image, especially in 2020 of just being that platform where people dance. But it goes beyond that now because we’re starting to see integrations with, Booking.com on TikTok and Expedia on Instagram. Like, there the conversation of is important is long gone. Now it’s, why are you not on this? It’s kind of almost weird and embarrassing if you’re not on social media. Like, what do you mean you’re not on social media? ’cause that is, and especially my, I’m older, gen Z, but as these new demographics start to have buying power, this is where we’re searching. Likeand it, and like you said, TikTok is now that age group of 30 to 50. Like those are the people with the most buying power. So what do you mean, like that it, and it’s hard to get people to see that sometimes because when they have that preconceived notion of what social media is, to try and get them to a point of believing in it is tough. But I mean, the proof is in the pudding. We can show them how important that is. So kind of in that same world, I mean we’re seeing a lot of influencers in hospitality now. And we actually, I did an exercise last week where I was searching, hotels and the most viral videos and most of them came from influencers. So where do you see the value with influencers in hotels and maybe where do you see that continue to go? Scott Eddy: The problem with the whole influencer space, and I hate that word so much. Just because influencers ruined, just like marketers ruin the term marketing. Influencers have ruined the term influencers. I mean, it’s just such a egotistical. Ridiculous word. It’s just such a saturated market. So much so that I don’t even work in South Florida and I rarely work in Florida. And if I can avoid it, I rarely work in the U.S. I’d much rather work overseas. South Florida, it’s like all the big cities are just saturated. So, I mean, of course in between all my trips I get offered to do a million free things and I’m like, bro, I’ve been building my brand for 17 years. Like I’m not in the intern stage right now. Like, I already built my brand. I don’t, I don’t need your $20 meal for Instagram posts. I appreciate it though. But I mean, most hotels, they still evaluate influencers completely wrong. They obsess over follower accounts instead of trust and audience alignment. I can’t tell you how many times, so if somebody doesn’t know me, they don’t follow me on LinkedIn or a lot of other platforms and they just look from the outside looking in and they just see a big audience. So the first thing they’re gonna say, okay, this guy’s an influencer. Which I don’t mind. I still being an influencer, I hate it. But doing that is still a lot of what I do. Because yes, I travel with a video guy. They’re get and a photographer, one of the top photographers in hospitality by the way. And they both arrive here on Friday and we’re going on a cruise. So I do travel with a video guy and we do long form storytelling. We do a lot of things and we do complete photo shoots and this and that, but they always want my distribution. So like, I would never run away from that because I have a very good audience. I’m deep in the wine world. I’m deep in the finance world. I mean, my audience spends, so I know creators with massive audiences that couldn’t drive a booking if their life depended on it. Meanwhile, smaller niche creators, which strong trusts absolutely crush it because their audience actually listens to them. Listen, it’s the micro influencers that are killing it right now. Their engagement rates are in the teens, people like me, people with over a million followers, generally if you have a anywhere from one to 3% engagement rate, you’re killing it. I get very high engagement. So I mean, I just figured it out two days ago because I’m launching a new website and new media kit and whatnot. I just did my media kit or my engagement rate on Instagram so far in 2026 and I’m at 6.5%. Oh, that’s awesome. I mean, that’s like top tier, right? For somebody in my space. But I mean, most macro, most big, I think they call ’em mega like over one, two, 3 million. You’re lucky if you get one to 2%, but the numbers still work out to somebody who has 20,000 who’s getting an 11% engagement rate. Things like that. So, I mean, hotels need to stop treating creators like vending machines. Here’s a free room now, make us viral. It’s not a strategy. I can’t tell you how many hotels tell me that they want to go viral if I can help them. And I, and I asked them, I’m like, what is getting going viral gonna do for you? And they can’t answer going viral 90% of the time, does nothing. My photographer that I traveled with, he did a hyperlapse video on a river cruise that we were on of like a locks opening up and closing. It was very cool. I think it got like 12 or 15 million. I’ve never even gotten those numbers. I mean, he’s still sitting, like, he didn’t gain a hundred thousand followers. He didn’t get 10,000 brands commenting oor wanting to work with him. Viral does nothing without a proper strategy attached to it. What I mean? So the, the problem is these brands, they don’t do the research. I can’t tell you how many times I get reached out to and they’re like, Hey, we want you to do this campaign. And I’m like, this is not even my niche. Oh, sorry. It was a copy and paste email. Well, no kidding. Of course. It was like, it just, listen, over the next few years, creators are gonna evolve into, and they already are full blown media companies, production, distribution, consulting, storytelling, community building, all of it. The creator economy, let me tell you, and I’d much rather call it that than influencer space. It’s becoming one of the most powerful engines in hospitality because the bigger AI gets, and listen, a lot of these companies will go to the wayside. But AI, the technology is here. The bigger AI gets, the more valuable humans are gonna be. Cassady Quintana: Absolutely. We, we say that all the time, especially because AI is gonna fuel the tech. But at the heart of hospitality is the people and it will always be the people. And you can’t replace that people to people emotion. And like you said earlier in this episode about how that’s what you remember the most right. Is how the staff made you feel. And AI will never be able to do that. So I’m glad you brought up AI because we are seeing that start to shape the traveler journey. Like I mentioned with the integrations with Expedia and Instagram and their AI agents that are building these itineraries. So where do you think AI and social media and hospitality are headed now and in probably the next couple of years? Scott Eddy: I honestly think that most of the hospitality industry still underestimates how massive this shift is. This is bigger than social media. This is big tech, bigger than mobile phones, bigger than websites. AI is fundamentally changing how humans make decisions, right? We’re moving from search behavior to recommendation behavior. And that changes everything. Your website is no longer the front door to your brain. AI is becoming the front door. Yeah. Travelers are increasingly asking ai what hotel fits their personality, what cruise line matches their lifestyle, where they should go for a specific emotional experience. Yeah. So now your digital footprint matters more than any more than ever. Consistency matters more than ever. The brands that survive this next era are gonna be the brands that feel the most human, have the clearest voice and create the strongest emotional connection online, generic corporate garbage. You’re done. Cassady Quintana: Yeah. Yeah. And I mean, and we’re already in the middle of that. I feel like we know a lot of us, we don’t necessarily know how big AI is gonna be and where we’ll be this time next year. I mean, I bet in just a few weeks we could be having this conversation again and it would be something new. So course it’s definitely always changing and I recommend everyone that’s listening to this episode to follow you because this is the kind of stuff that you’re talking about and you’re following and it’s, it’s super important. Hotels are busy and a lot of the time they don’t have the time to do the research. So if they can find people like you to get that information from, it’s extremely helpful because it’s, it’s changing every single day. So if you can stay up to date and understand it and what’s going on and how you need to adjust your social strategy and your marketing strategy as a whole, you’re gonna be ahead of the pack. And so with that, thank you for all that awesome information. I kind of wanna shift gears to get to know you a little bit more Sure. With some rapid fire questions. So first thing that comes to mind that you can think of. So favorite hotel you’ve ever stayed in? Scott Eddy: I have a couple, but let’s say Kuda Duke in Maldives. Cassady Quintana: Alright. I love that. Scott Eddy: It’s insane. Insane. Cassady Quintana: Okay. And then what do you think is the most underrated destination right now? Scott Eddy: Right now? Sri Lanka. I lived in Colombo for a year. It’s seriously underrated. I think it’s, I mean, and it’s already bubbling, right? But I think it’s just gonna explode soon. Cassady Quintana: Is there a best time of year to visit there? Scott Eddy: Just like, you’re in Orlando, right? Cassady Quintana: Yeah, I’m in Orlando. Scott Eddy: So, so just like us, winter time is their high season just like Florida. Cassady Quintana: Okay. Noted. Perfect. Okay. Do you have any travel habits that you swear by? Scott Eddy: Yeah. I, and this is a life habit. I mean, just ’cause my whole life is travel, but I wake up super early every day and I’m up for the sunrise and I go for sunrise walks. If you ever follow, especially my Instagram stories, I’d post sunrise almost every day. I think there’s no better way to start the day. I think it’s impossible to have a bad day when you start the day like that. Cassady Quintana: Right. That’s why they recommend you get 10 minutes of sunlight every morning. Right. There’s, there’s something to that. So definitely everyone follows Scott’s Instagram so you can get that morning motivation for your walks. Okay. One hotel that is crushing social media right now, or one that you’ve seen recently that you loved? Scott Eddy: Wow. That is a great question. Wow. That’s a good question. . You can, there’s a lot out there you can tell. I didn’t really go over your notes, . Cassady Quintana: That’s okay. Scott Eddy: I never do. ’cause that’s like the, that’s when you get the raw answers? Cassady Quintana: Exactly. And then you overthink it. Scott Eddy: Let’s go back to that. Let me think about that for a couple minutes. Cassady Quintana: Okay, perfect. Well that was the last rapid fire question I had. So maybe people just need to follow you and find out later.. Scott Eddy: But let’s talk about brands as a whole. So like, I love, I love fun luxury and I guess they would call them luxury lifestyle or whatever, but I love the one hotels. Okay. All over. I really love, so if you really follow, I used to be, I used to do a lot of work with Ritz Carlton pre pandemic and now they’re just garbage. But horse, the guy who co-founded it started Capella. Capella Hotels is really cool, really fun. It’s just, I like brands that don’t take themselves too seriously. I mean, I hate the whole corporate stuffy stuff. And listen, I’m titanium bonvoy, like I stay in Marriott properties all over the world. Just so I can hit that status. Right. It’s easy because they’re large, they’re boring. The marketing is, I mean it’s, it’s so vanilla, it’s so beige. It’s so like, like it’s forgettable in 10 seconds. Never used to be, and it’s interesting. I remember when W first came out when they were Starwood. W was awesome. I mean fun, great, great, great. Like the marketing was like, just so off the chart and now they just look like any other hotel. Cassady Quintana: Which is so interesting. ’cause social media is like the place to be crazy and be fun because there are really no rules. And like why wouldn’t you be, especially if you were that at one time and your competitors are doing that. Why? I wanna, I wanna know like what the logic is behind that. Like are they trying to keep an image or? Scott Eddy: No? Well, well the ones that are that fly a big flag like Marriott and Hilton and that, they always hide behind, oh, well I can’t do that. ’cause of brain guidelines. Right? So you can’t show fun. Of course you can, right? They just hide behind the rule book and everything takes 15 approvals. So by the time you do have a good idea and you want to execute it, it’s gone. Cassady Quintana: It’s too late. The trend is over. Scott Eddy: It’s about speed. Cassady Quintana: Absolutely. Yeah. Well, I’ll definitely go check out those brand Instagram pages. ’cause that’s the kind of stuff I like to look at. I mean, that’s what makes me as a traveler, I don’t really have much brand loyalty. So I like to do research and look at their Instagram pages and social media, and I’m gonna pick the one that looks the most fun to me. So super important. Okay. Well as we wrap up, Scott, I’m so excited we had this conversation, but for anybody that’s listening, what are you up to next? Where can they find you? You have any campaigns or exciting things coming up? Scott Eddy: I mean, I’m pretty much, I mean, you’re all of this month I’m going, so the, the the top vacation club company and now they’re transforming into just hotels. Nice. But, it’s called Ante in Mexico. So they just launched their ultra luxury cruise line here in the med couple weeks ago. And we’re going out there to film and, and to shoot. That’s the cruise we’re joining on Saturday. And then I’m spending the last two weeks this month in Rome. And then next month I, I’m going to Ellie Miami the first week of June. And then I go to Sicily to speak at a conference. And yeah, so I’m going nonstop and at the same time I’m doing a whole rebrand. So in the next few days I’m launching new website, new logo, new everything. So it’s fun. Cassady Quintana: Well, perfect. By the time this episode comes out, you’ll have your full rebrand. Scott Eddy: There you go. Cassady Quintana: So when people listen to this and they find you, you’ll be ready. So, perfect. Well, I’m excited to, to watch your travels and of course I’m connected with you on LinkedIn and love to see everything that you’re up to. I’ll make sure to follow your Instagram too so I can get that morning inspiration for my Sunrise walks. But thank you so much for taking a little bit of your time out of your day. I know you’re super busy with travel and things going on, so I really appreciate it and I know our listeners do. So thanks for joining me. Scott Eddy: Thanks for having me, man. Cassady Quintana: All right, cool. Well, thank you everybody for listening to another episode of the Social Success Series, and we’ll see you next time. Be sure to subscribe wherever you get your podcast so you don’t miss an episode. The Social Success Podcast is produced by Travel Media Group. Our editor is Brandon Bell with Cover Art by Bary Gordon. I’m your host Cassady Quintana, and we hope you enjoyed this episode.

The perk trap is costing organizations thousands while leaving teams burned out. Yolanda Fraction, author of the book Joyful Workplaces, joins us to share how leaders can move past surface-level culture and design systems that deliver both joy and results. What You'll Learn in This Episode Why multi-billion dollar corporate perks like unlimited PTO and cold brew fail to fix the root causes of team burnout The critical operational shift from viewing talent development as a cost center to treating it as a core business driver What it means to lead as a steward of people rather than a controller, and how that impacts daily management decisions How to utilize tactical self-leadership tools like the Johari Window and 360-degree feedback to expose your own leadership blind spots Why corporate culture is never a kickoff project and how to accurately diagnose your workplace using the culture iceberg Episode Chapters (00:00) Intro (00:33) The Reality of the Perk Trap (03:15) Designing Systems for Joy and Performance (05:48) Shifting From Controller to Steward of People (08:53) The True Human Cost of Broken Systems (13:51) Using Self Leadership to Drive Team Clarity (19:01) Uncovering Blind Spots and Reflective Leadership (21:20) Diagnosing Culture Beyond the Surface (25:31) A Brand That Makes Yolanda Smile (27:38) Where to Connect with Yolanda Fraction About Yolanda Fraction Yolanda Fraction, M.Ed., is an organizational development consultant, leadership advisor, and corporate trainer with more than two decades of experience helping executives build healthier, high performing workplaces. Currently pursuing her PhD in industrial organizational psychology, Yolanda holds a graduate degree in adult and organizational learning, bringing a deeply practical and human centered approach to talent management across corporate, nonprofit, academic, and government sectors. She is the author of Joyful Workplaces: How People and Systems Create Energy, Resilience, and Results, and she hosts the Teamwork Sandbox podcast, where she explores the direct ways leaders influence and shape modern organizational culture. What Brand Has Made Yolanda Smile Recently? Yolanda shared a powerful story about Marriott that perfectly illustrated care beyond measure. While managing a hectic work travel schedule and undergoing IVF treatments, she arrived well before check-in at a Marriott property needing a safe place to store her temperature-sensitive medications. Instead of sticking strictly to standard front desk policy, an empathetic employee stepped up, securely stored the medication in a staff refrigerator, and personally ensured it safely reached her room later. For Yolanda, this moment of going above and beyond proved that a culture of genuine care is truly embedded within the Marriott brand. Resources & Links Connect with Yolanda on LinkedIn. Learn more about Yolanda Fraction and her work at her website. Listen & Support the Show Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I'll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices

Subscribe to This Week in Hospitality wherever you get you podcasts: Spotify - https://open.spotify.com/show/5oPExA0txHMjEI5Ye13IUy Apple Podcasts - https://podcasts.apple.com/us/podcast/this-week-in-hospitality/id1849637233 Youtube - https://www.youtube.com/@ThisWeekinHospitality   Two of the biggest casino operators in the world became takeover targets in the same week — and the squad has thoughts. Barry Diller's People Inc. just offered $18 billion to take MGM Resorts private, days after Fertitta agreed to buy Caesars. MGM's own CFO didn't argue the company was fairly valued — he argued investors aren't doing the work. Ben, Scott, and Edwin debate whether public markets are simply too lazy to underwrite experience-driven hospitality, and what the next-generation casino actually looks like. Then: the deal that almost rewrote the industry. On a recent podcast, Airbnb's former Chief Strategy Officer Chip Conley revealed that Marriott and Airbnb spent six months negotiating a major partnership in 2016 — including talk of earning and burning Bonvoy points on Airbnb stays — before Marriott's owners killed it. Was it the most expensive "no" in hospitality history? Plus: Zach got access to Odesia, the AI travel search platform from Sonder's co-founder that just landed $6M from Sequoia — and it's the best AI trip-planning experience he's seen, full stop. And a new survey of 2,000 travelers reveals what premium guests will actually pay more for: quiet rooms, verified sustainability, and tech that connects rather than dazzles. Spoiler — it's a home-field advantage for independents. Spice of the Week covers a sandwich shop that turned away revenue over a tiny dog, why full hotels fool owners into thinking their marketing works, the OTA-fee budget shell game, and Zach's big announcement: Journey's new strategic partnership with Cloudbeds. This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary. If you're an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at https://www.journey.com/alliance   Key Topics & Timestamps 00:00 — Intro 05:08 — Story #1: MGM's Take-Private Bid and the Value of Live Experience 16:31 — Story #2: Marriott and Airbnb's Partnership That Never Happened 33:43 — Story #3: Travelers Will Pay More for Quiet, Calm, and Credibility 44:54 — Spice of the Week   Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/ Instagram: https://www.instagram.com/behindthestays/   Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/   Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/ Instagram: https://www.instagram.com/iambenwolff/   Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinckramer/ Instagram: https://www.instagram.com/edwinkramer/

Robert is five days away from retirement, and after decades in high-stress telecom and cybersecurity roles, hundreds of flights, and more than six years spent living in Marriott hotels, he's finally choosing something he's never had enough of: time.In this episode, we explore what it really looks like to retire at 52 after a career built on mission-critical work, nonstop travel, and round-the-clock responsibility. Robert shares how moving to a Montana horse property shifted his priorities, why stress caught up faster than he expected, and the exact moment he realized he didn't need to wait until 70 to make work optional.You'll hear how he evaluated his finances using simple “back-of-the-napkin math,” how his superhero brokerage account bridges the gap until traditional retirement ages, and why recreational employment (like growing his woodworking YouTube channel, Rusted Nut Workshop) is the perfect next chapter. We also talk about identity, marriage, health, estate planning, and the emotional process of telling your company you're done.--The statements provided are from individuals who are not clients of Root Financial Partners, LLC. These individuals were not compensated for their comments, and their views do not necessarily reflect those of Root Financial Partners, LLC. The information shared is for informational purposes only and should not be considered a recommendation or testimonial regarding advisory services.Advisory services are offered through Root Financial Partners, LLC, an SEC-registered investment adviser. This content is intended for informational and educational purposes only and should not be considered personalized investment, tax, or legal advice. Viewing this content does not create an advisory relationship. We do not provide tax preparation or legal services. Always consult an investment, tax or legal professional regarding your specific situation.The strategies, case studies, and examples discussed may not be suitable for everyone. They are hypothetical and for illustrative and educational purposes only. They do not reflect actual client results and are not guarantees of future performance. All investments involve risk, including the potential loss of principal.Comments reflect the views of individual users and do not necessarily represent the views of Root Financial. They are not verified, may not be accurate, and should not be considered testimonials or endorsementsParticipation in the Retirement Planning Academy or Early Retirement Academy does not create an advisory relationship with Root Financial. These programs are educational in nature and are not a substitute for personalized financial advice. Advisory services are offered only under a written agreement with Root Financial.Create Your Custom Early Retirement Strategy HereGet access to the same software I use for my clients and join the Early Retirement Academy hereAri Taublieb, CFP ®, MBA  is the Chief Growth Officer of Root Financial Partners and a Fiduciary Financial Planner specializing in helping clients retire early with confidence.

In today's episode, Greg shares the story of how Citi shut down his accounts and what's next for him. (What will he do without his beloved Prestige card?) Read more about Greg's situation with Cit here.Giant Mailbag(01:06) - Russel discusses how Barclays American Airlines card is not a way back to Citi(02:57) - Flyguy talks about also being shutdown by Citi for paying the bill from multiple checking accounts in a single cycleBonvoyed(04:53) - American Airlines blocking close-in domestic award availability to partners here(07:58) - Alaska Airlines: Increased partner award fees & no points or status points on saver fares here(13:36) - What are Hilton points worth? Find out here(21:00) - Hyatt reasonable redemption value previewAwards, Points, and More(23:26) - Vacations by Marriott here(28:42) - World of Hyatt to launch early access bookings for elites and cardholders June 30th.(30:01) - Credit card referral offers(32:53) - Learning to love Instacart credits hereMain Event: Life after Citi(37:25) - Greg's shutdown storyRead more about Greg's situation with Cit here(52:12) - There was a brief window to transfer points(58:40) - Globe Card (from Aviator Silver) opened shortly after shutdown(1:03:41) - What's lost and what to do about it(1:07:51) - Citi's unique transfer partners(1:11:42) - AA status: Will pursue AK status instead(1:14:38) - Priority Pass restaurants: US Bank Altitude Connect(1:16:58) - Grocery(1:23:44) - DiningSubscribe and FollowVisit https://frequentmiler.com/subscribe/ to get updated on in-depth points and miles content like this, and don't forget to like and follow us on social media.Music Credit – “Ocean Deep” by Annie YoderMentioned in this episode:Frequent Miler Beginner's Guidehttps://frequentmiler.com/start-here/Check out all of our other travel podcasts from around the worldThis podcast is part of Voyascape, a podcast network that brings together the world's best travel podcasts. You can find all of our podcasts from around the world at Voyascape.com. If you are interested in advertising or sponsored content on any of our shows you can find out more at the link below.Voyascape Podcast Network

It's Ticked Off Tuesday and Jared is complaining with YOU about