Podcasts about ROI

In this episode, Gresh discusses the importance of execution over merely having a playbook, noting that while the franchising model supplies a detailed roadmap, success hinges on the founder's ability to actually implement it. He also mentions challenges such as client layoffs, under‑delivering strategy sessions, and weighing the ROI of a mentorship program he feels isn't paying off. Despite the hurdles, Gresh emphasizes the power of networking. He recounts gaining referrals through a BNI group, which led to a promising conversation about a potential franchisor. He acknowledges that consistent outreach—especially to people affected by layoffs—is essential, even if the volume of responses can be low. Looking ahead, he plans to focus his time on networking, continue incremental outreach. Blue Star Franchise: bluestarfranchise.com Browse the Franchise Inventory: bluestarfranchise.com/franchise Is franchising right for you? Check this out to see: bluestarfranchise.com/assessment Franchise CEO (A CBNation Site - coming soon) - franchiseceo.co Check out our CEO Hack Buzz Newsletter–our premium newsletter with hacks and nuggets to level up your organization. Sign up HERE.  I AM CEO Handbook Volume 3 is HERE and it's FREE. Get your copy here: cbnation.co/iamceo3. Get the 100+ things that you can learn from 1600 business podcasts we recorded. Hear Gresh's story, learn the 16 business pillars from the podcast, find out about CBNation Architects and why you might be one and so much more. Did we mention it was FREE? Download it today!

Ben Lorica and Evangelos Simoudis of Synapse Partners explore the complex reality behind AI-driven layoffs, from automation and upskilling gaps to strategic shifts in R&D. They also dive into the massive capital investments in AI, discussing the growing pressure for ROI and the emergence of LLMOps as a form of financial management.Subscribe to the Gradient Flow Newsletter

Disclaimer: This is a sponsored episode. Not advice. Educational purposes only. Not an endorsement for or against. Results not vetted. Views of the guests do not represent those of the host or show.  ✅ Franchising is one of the most powerful paths to predictable business ownership for doctors, dentists, attorneys, and high-income professionals looking to diversify their income and reduce dependence on W-2 income streams. In this episode, franchise expert Jon Ostenson breaks down how today's market makes non-food franchising, service-based franchises, and semi-absentee franchises uniquely attractive — especially for investors seeking scalable, operator-supported businesses.If you've been searching for how to build alternative income, how franchising compares with real estate, what franchise ROI looks like, or what types of franchises fit busy professionals, this conversation answers those exact questions. Jon explains how different franchise models solve the common frustrations professionals face: lack of time, lack of proven business systems, and the desire for passive or semi-passive income. His “executive model” approach shows how a strong operator + franchisor support can help you run a franchise without replacing your full-time career.This episode gives clarity on what franchise categories are performing well, what to avoid, what makes certain brands strong investments, and how to conduct proper franchise due diligence. Jon also shares insights from helping hundreds of investors nationwide — showing you how the right franchise can deliver strong returns, tax advantages, and long-term asset value without the risks of startups or the delays of business acquisition. ⏱️ Timestamps — 15:36 Total Runtime00:00 – Welcome + Introduction00:28 – Why franchising is exploding01:45 – Why high-income professionals are entering franchising03:02 – What to look for in a franchise04:14 – Franchise ROI vs real estate06:18 – Best industries in non-food franchising07:15 – Who is buying franchises today?08:30 – Real examples of top-performing franchises10:00 – Franchising vs startups vs acquisition12:05 – Owner-operator vs semi-absentee vs passive models13:50 – Pitfalls to avoid + how Jon helps clients14:50 – How to connect with Jon OstensonTo connect with Jon, visit: https://www.franbridgeconsulting.com/

This episode recorded live at the 10th Annual Health IT + Digital Health + RCM Annual Meeting features Ginny Torno, Senior Director, Innovation & IT Clinical Systems at Houston Methodist, sharing how Houston Methodist leverages AI to improve patient outcomes, enhance operational efficiency, and support clinicians while emphasizing strong governance, ROI, and change management in technology adoption.

Wil and Nicholas open by talking about “flowing like water” and how that mindset shows up in hospitality: staying adaptable, humble, and open. Nicholas traces his path from teaching skiing to unexpectedly building a career in enterprise software and QA with major pharma and tech companies, then starting a nonprofit, and finally helping open Feast Bistro in Bozeman. He describes the harsh reality of the first two years at Feast: the gap between fantasy and the P&L, mispriced menus, long hours, financial strain, and the grit required to survive COVID. What kept them afloat was humility, constant feedback from guests, and a deep belief that hospitality is about service, not ego.Those struggles led him to create Check This Out, a simple SMS-driven retention and word-of-mouth platform built first for Feast. Traditional marketing (direct mail, email, social) felt like guesswork because he couldn't track what actually drove revenue or distinguish new from returning guests. By counting every mailer and transcribing every comment card, he discovered that over 80% of guests came because someone they knew recommended Feast. That insight became the backbone of Check This Out: use SMS to bring guests back more often and amplify referrals with trackable, time-bound offers that clearly show who is driving traffic and sales. Throughout the episode, Nicholas emphasizes the same core ideas he's lived by: hospitality as service, learning over knowing, capital-efficient building, and using simple tools that actually work.10 Key Takeaways Hospitality is a gateway industry.Nicholas entered it through ski instruction and serving tables, learning empathy and customer focus, skills that shaped everything he's done since. Boredom fuels creativity.Long, quiet Vermont summers sparked the imagination that later helped him pivot careers and eventually become an entrepreneur. An unlikely path to restaurateur.Years in software QA taught him how to build systems that solve real user problems, experience that later informed Feast and Check This Out. Most pro formas are fantasy.Reality hits fast in restaurants: labor, food cost, pricing, and traffic rarely match projections, and the P&L forces honesty. Underpricing is a common early mistake.Feast discovered they were charging too little and had to adjust based on real customer behavior and feedback. Equity builds commitment.Giving chefs, GMs, and key partners skin in the game helped Feast survive the hardest stretches and come out stronger. Listening is everything.Nicholas embraces Kaizen and Deming's cycle: feedback from guests and staff only matters if you act on it without ego. Word-of-mouth is the true growth engine.His analysis showed 80%+ of guests came through personal recommendations, far more than any ad channel. SMS outperforms email and social.Near-100% open rates and fast response times mean campaigns drive real, trackable revenue, something other channels can't match. Check This Out delivers “butts in seats.”Restaurants use it to send compelling texts and let guests forward offers to friends, giving operators clear attribution and measurable ROI instead of guesswork.

As IoT adoption accelerates and cross-border supply chains deepen, the region faces escalating risks from fragmented regulations, AI-driven malware, and legacy infrastructure gaps. Traditional prevention models are faltering against sophisticated, fast-moving threats. Instead, governments and enterprises are shifting toward containment-first frameworks—rapid isolation of compromised nodes, segmented supply chain networks, and resilient recovery protocols. This reckoning reflects Southeast Asia's dual reality: digital economies expanding at breakneck speed, yet exposure widening. By embracing containment as the new prevention, the region positions itself not to eliminate breaches, but to survive and adapt within them.Following the case of Singapore's pivot in 2025–2026 toward containment-first cybersecurity, perhaps there is merit in treating containment as the new paradigm.In this PodChats for FutureIoT, Kenny Ng, Head of Network Business Division, APAC, Alcatel-Lucent Enterprise, offers his perspective on how containment is the new prevention.Given that third-party digital partners were the primary attack vector in 2025, what is the most effective way to enforce "never trust, always verify" without crippling operational efficiency?Beyond multi-factor authentication, what specific contextual factors—such as device posture, time of access, and requested application—should enterprises use to dynamically grant vendors the least privilege required?For Operational Technology environments, which are often air-gapped or rely on legacy systems, how can enterprises practically implement micro-segmentation to create containment zones without disrupting critical processes?How do security and operational leaders rigorously define and enforce the boundary between corporate IT network and production OT network to prevent a cross-functional breach?With the mindset of "containment, not prevention," what are the key metrics IT and OT should track to measure their success in limiting the blast radius of a potential incident, rather than just counting blocked attacks?How can organisations redesign their incident response playbooks to prioritise the immediate isolation of compromised segments, thereby containing a threat before it can move laterally?What is the business case for prioritising investment in ZTA over traditional perimeter defences, and how can enterprises demonstrate its ROI to the board through enhanced business continuity and reduced operational risk?As organisations implement ZTA, how can they ensure seamless interoperability between existing security investments and new ZTA-enabling technologies to avoid creating new security gaps?How must the roles and responsibilities of IT and OT security teams evolve and collaborate to manage a unified Zero Trust policy across both corporate and production environments?Looking beyond their own enterprise, how can businesses encourage or mandate the adoption of Zero Trust principles across their entire supply chain to strengthen the collective ecosystem resilience?

For the modern COO, the future of operational excellence in Asia hinges on perfecting human–AI collaboration and workforce orchestration. This is not about mere automation but about creating a synergistic ecosystem where human intuition and machine intelligence coalesce. In 2026, with Asia's diverse and rapidly evolving labour markets, the ability to orchestrate this new workforce is paramount to driving productivity, innovation, and agility. As a practising COO in the region notes, “The most successful organisations will be those that can best choreograph their human and digital talent to perform in unison.” Mastering this is no longer a competitive advantage but a core operational necessity. In this exclusive interview with FutureCOO, Bhaskar Roy, Chief of AI Products and Solutions at Workato, offers his perspective on the human-AI collaboration as it evolves with maturing use and industry of what the technology can and cannot do.1.       (Define) What is Human-AI collaboration? (new role: agent manager)a.       How would COOs define a strategic vision for Human–AI collaboration that aligns with their organisation's core business objectives and creates a tangible competitive advantage in the Asian market? (operational efficiency - HR, drive growth – sales/marketing, improving customer experience/success)2.       What new organisational structures and operational workflows are required to support integrated human and AI teams? (teaming up with CIO, upskilling, 3.       Do you expect human-AI collaboration to diminish the proliferation of operational silos?4.       Do we apply the same adoption principles used in RPA to AI? (Which specific operational processes and decisions are best suited for full automation, enhanced human judgement with AI insights, or entirely new collaborative tasks?)5.       What are the most critical new skills—both for human employees and leadership—that COOs (and functional leaders) must develop to thrive in this new collaborative environment?6.       How do COOs, working with CHROs, ethically manage the transition for our existing workforce, ensuring robust reskilling and upskilling pathways that align with future operational needs?7.       What key performance indicators (KPIs) and metrics can COOs, functional leaders and HR use to measure the effectiveness and ROI of Human–AI collaboration, moving beyond simple productivity gains?8.       How will the COO's role evolve from managing people and processes to orchestrating a fluid, hybrid workforce of employees, contractors, and AI agents?9.   Any recommendations for how to design a technology infrastructure that is both scalable and flexible enough to integrate new AI capabilities rapidly as they emerge? (partner to set guardrails, partner to identify the right tech, 10.   Into 2026, can you share your expectations on the human-AI collaboration landscape as it develops in Asia?11.   Questions that a COO needs to consider as they look to adopt human-AI collaboration?

Hoy Paco y Roi hablan de los cumplidos o comentarios pasivo-agresivos, esos cumplidos que pueden esconder una crítica o algo negativo. En el podcast premium, Rebe y yo hablamos de los padres que sobreprotegen a sus hijos. Puedes escuchar este episodio si te haces suscriptor premium en: www.hoyhablamos.com.

Chris Perkins is the President of Model B, an independent growth marketing agency that leverages a unique blend of internal and external talent to deliver innovative solutions for clients. Under Chris' leadership, Model B has built a network of over 60 vetted agency partners worldwide and achieved significant momentum, helping brands achieve superior marketing results through a flexible, collaborative model. Chris brings decades of experience from top agencies like Ogilvy, Hal Riney, and Publicis, and was the first CMO of Brand USA, where he led a $200 million global tourism campaign delivering a 20:1 ROI. In this episode… The traditional agency model is crumbling under the weight of modern work. With teams scattered across time zones and top talent opting for freelance freedom, agencies are being forced to rethink what it means to deliver value. How do you build world-class campaigns when your best people might never meet in person? According to Chris Perkins, the answer lies in embracing flexibility instead of fighting it. Drawing from decades of experience at global agencies like Ogilvy, Hal Riney, and Publicis, Chris believes the future of marketing depends on blending small, highly focused internal teams with curated networks of external experts. His Partner Collective approach allows agencies to scale up or down instantly while maintaining top-tier quality — something that traditional hierarchies struggle to achieve. By pairing management consulting principles with this cloud-based collaboration model, Chris argues that agencies can finally align talent, technology, and client needs in a way that works for the modern era. Tune in to this episode of the Smart Business Revolution Podcast as John Corcoran interviews Chris Perkins, President of Model B, to discuss how agencies can evolve for a world of remote work and on-demand talent. They talk about what Chris learned from the heyday of big ad firms, how Model B's Partner Collective bridges global expertise, and why smaller, focused teams often outperform large ones. Chris also shares insights on designing agency systems that thrive in the post-office world.

Subscribe to This Week in Hospitality wherever you get you podcasts: Spotify - https://open.spotify.com/show/5oPExA0txHMjEI5Ye13IUy Apple Podcasts - https://podcasts.apple.com/us/podcast/this-week-in-hospitality/id1849637233 Youtube - https://www.youtube.com/@ThisWeekinHospitality   In this episode of This Week in Hospitality, Zach Busekrus sits down with Scott Eddy, Ben Wolff, and Edwin Kramer to unpack three major stories dominating the travel and hospitality world. From Sonder's dramatic collapse following Marriott's termination, to Hilton's launch of the Outset Collection, to Airbnb's bold embrace of hotels — this was one of the most consequential weeks the industry has seen in years. The team brings perspectives spanning global travel, hotel development, luxury operations, and hospitality tech. Fast-paced, unfiltered, and deeply informed — this is the weekly breakdown every hotelier, operator, developer, and investor should be listening to. This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary. If you're an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at alliance.journey.com. Key Topics & Timestamps 00:00 — Introductions & why this podcast exists 09:12 — Story #1: Sonder × Marriott partnership collapses 17:08 — Ben's take: STR brand value & commodity product problem 23:45 — Marriott, scale, loyalty, and future brand strategy 25:47 — Story #2: Hilton launches The Outset Collection 33:50 — Owner perspective: data, flag strategies, ROI trade-offs 39:01 — Independents vs. major flags: the next 10 years 42:11 — Story #3: Airbnb officially welcomes hotels 45:42 — Airbnb's evolution into a hospitality ecosystem 50:51 — Does Airbnb need a total rebrand? 54:00 — “Back to hospitality roots” debate 54:53 — Wrap-up & what's coming next Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/ Instagram: https://www.instagram.com/behindthestays/    Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/   Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/ Instagram: https://www.instagram.com/uniquestaysguy/   Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinkramer/ Instagram: https://www.instagram.com/edwinkramer/

In this episode of Business Coaching Secrets, hosts Karl Bryan and Rode Dog dive into the realities behind the trending 50-year mortgage, strategies for raising client prices, and the powerful concept of creating lasting value rather than selling on features alone. They discuss generational financial policy, entrepreneurship advice for young business owners, and how the mindset around risk, investing, and habits shapes long-term success for coaches and their clients. Key Topics Covered The Truth About 50-Year Mortgages Karl Bryan breaks down why 50-year mortgages may be psychologically appealing but are often a disaster for long-term wealth. He reveals how fiscal policies typically benefit older asset holders, not young families, and explains actionable strategies for managing mortgage debt wisely (hint: double principal payments to cut interest costs). Debt, Fiscal Policy, and Asset Ownership A candid discussion about government incentives, student loans, movement, and the marketing of debt programs. The hosts explain how national debts, stock market, and real estate policy affect everyday entrepreneurs. Dave Ramsey's Approach vs. Entrepreneurial Investing Karl Bryan shares why Dave Ramsey's advice, though solid for most, isn't tailored to business owners and can actually hinder entrepreneurial growth. Coaches need to help clients recognize where profit really comes from—often through strategic hiring rather than traditional assets. Advice for Young Entrepreneurs For a 21-year-old approaching seven figures in business, Karl shares direct "notes to his younger self": Prioritize learning and history over hype Avoid gambling culture Understand the dangers of chasing status Find mentors closest to your goals Success follows through other people—cultivate loyalty Real success takes five years—play the long game How to Raise Client Prices and Increase Profitability Karl reveals a "scaling" pricing model to onboard high-ticket clients incrementally and why innovation and value creation are the keys to charging more. He provides a three-prong value breakdown—practical, inherent, and social—and explains how to move clients from being compared "apples to apples" to "apples to oranges" in their market. Group Coaching and Retention Leverage Retaining clients and boosting perceived value through live events and group coaching is explored. Karl draws direct connections between authority, events, and pricing power. Moment of Zen Inspiration from sports, family holidays, and leadership culture. Karl shares the magic of "Mickey Points" for family bonding and how elite athletes prime themselves for risk and resilience. The lesson: unlearning old habits is often the hardest—and most valuable—growth. Notable Quotes "Owning a home is as much psychological as it is an investment—it's security for your family." — Karl Bryan "Motivation is great, but a successful life is about avoiding stupid—capitalize, underline, and italicize 'stupid'!" — Karl Bryan "Raising prices is more complicated than just slapping on 10%—innovation and adding value are the keys to creating profitable clients." — Karl Bryan "Don't ask people close to you, ask people closest to your goal. If you want a great marriage, talk to someone with a 50-year marriage." — Karl Bryan "The higher-level question is: How can we increase profits 100% and keep clients happy?" — Karl Bryan Actionable Takeaways Be Critical of Debt Offers: Young families should double down on principal payments if stuck with a longer-term mortgage and avoid upgrading lifestyle unnecessarily. Invest in People Before Assets: Entrepreneurs get the highest ROI by investing in team and systems before stocks or real estate. Leverage Group and Live Events: Group coaching and live events increase perceived value, retention, and pricing power. Innovate to Escape Commodity Pricing: Break out from "apples to apples" pricing by amplifying practical, inherent, and social value—be different, not cheaper. Avoid Your Worst Activity: Personal and client progress accelerates by cutting the most counterproductive habits first, not just starting new ones. Play the Long Game: Real business and personal success takes at least five years—commit, persist, and learn continuously. Resources Mentioned Profit Acceleration Software — Created by Karl Bryan; helps coaches instantly demonstrate ROI and identify profit opportunities. Jumpstart 1212 — The structured operating system referenced by Karl Bryan to optimize businesses before scaling marketing/ad budgets. Letters to Shareholders — Study these documents for real-world business wisdom; better than chasing social media hype or new books. Focused.com — For accessing Biz Coaching tools and Karl's daily emails. The Six-Figure Coach Magazine — Free subscription for actionable business coaching tips: https://thesixfigurecoach.com/get-it Networking events and group coaching frameworks — Boost authority and client retention. Enjoyed the episode? Subscribe for future insights, share with a coach friend, and leave a review! Catch more strategies for business coaches every week on Business Coaching Secrets. Want to grow your coaching business and attract high-end clients? Get a demo of Profit Acceleration Software™ at Focused.com and join our thriving community.

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode The automotive industry faces a growing crisis: as veteran trainers and educators retire, there's no clear path for the next generation to replace them. Creating quality training is time-intensive — often taking months to develop just one class — and the personal sacrifices required have deterred many from stepping up. This episode explores the urgent need to evolve automotive education, from rethinking long-form classes to developing shorter, high-impact sessions that better fit today's learning styles. At the heart of the conversation is a proposed solution: an industry “Trainer Boot Camp” designed to teach aspiring educators not only technical knowledge but also the art of presentation — structure, flow, delivery, and audience engagement. Another proposed solution is the creation of a Train the Trainers Scholarship to fund legacy educators like John Thornton and Scot Manna to design and lead this new initiative. Modeled after the WWE's NXT Performance Center, the idea is to proactively cultivate new education “superstars” rather than waiting for them to appear on their own. This is more than a conversation about teaching — it's a call to action to preserve and reinvent the future of automotive education before the knowledge gap becomes irreversible. Recorded Live at ASTA 2025 https://astausa.org/pages/asta-expo Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Tanner Brandt, Autodiag Clinic Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI's integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You're probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast: - Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ - Join Our Virtual Toastmasters Club:

In this episode of the HR Leaders Podcast, we sit down with Eric Mosley, Founder, CEO, and Board Member at Workhuman to discuss how AI and recognition are reshaping the workplace. Eric reveals how companies can unlock hidden talent and reduce bias by combining AI with the human data hidden inside recognition moments.He explains why 80–90% of AI projects fail, not because of the technology, but because companies lack meaningful data to train their systems. Recognition, he says, provides a treasure trove of insight into real performance, collaboration, and potential.From the emotional power of gratitude to the measurable ROI of recognition, Eric paints a vision of the future where AI doesn't replace humanity, it amplifies it.

In this episode, FNO: InsureTech hosts Nic Sproul, managing partner at SP Partners, for a close look at bridging engineering with property claims innovation across the UK and Europe. Nic discusses his transition from a foundation in mechanical engineering and his formative years as an engineer with a leading US silicon chip firm, to building and advising businesses at the intersection of insurance and technology. The conversation explores how a mindset shaped by analytical rigor and operational experience advances property claims management, technology pilots, and collaborative initiatives within the sector. Key Highlights Nic details his professional journey, reflecting on how an engineering apprenticeship and experience with a Fremont-based US silicon chip company created a foundation for bringing a technical perspective to the property claims arena. Emphasis on a practical, analytical mindset as the throughline connecting Nic's work in technology and insurance. He highlights that identifying the right problems to address is key to adding value. Nic participates as an active collaborator with I Love Claims, the UK's largest claims-focused open forum, supporting peer engagement, industry exchange, and charitable initiatives. Insight into innovation projects, including Nic's advisory role with a team pitching what they believe to be Europe's first AI model for PFAS ("forever chemicals") risk at Lloyd's Lab, aimed at understanding emerging environmental liabilities. Discussion of how Optira's satellite data solutions are helping accelerate detection of property subsidence, reducing assessment periods from many months to a matter of weeks, and commentary on cost and adoption considerations. Reference to AI-powered risk modeling for perils such as subsidence and flood, citing experience with WeatherMind and the importance of working alongside scientists and data specialists. Nic's guidance for InsurTech founders: define your core problem with precision, ensure solutions demonstrate tangible ROI for insurers, and focus especially on efficient management of high-frequency, low-value claims.

What happens when an engineer falls in love with marketing? You get Sorin Patilinet, the data-driven marketer reshaping how the world's biggest brands think about creativity, effectiveness, and growth. After 20 years working in marketing science at Mars and PepsiCo, Sorin has one mission: to help marketers stop chasing vanity metrics and start measuring what actually drives results. He's out to prove that great marketing is about more than just ROI. It's about understanding human behavior. Sorin and Daniel dive into what it really takes to make marketing effective in 2025: from breaking silos between pricing, distribution, and brand strategy, to using neuroscience to craft ads people actually remember. If you've ever had to prove your marketing budget, defend your creative, or show the true impact of brand building, this episode will change the way you think about measuring success. Customer.io is an AI-powered customer engagement platform that helps teams turn first-party data into personalized messages at scale. It enables teams to easily create and send communications across email, SMS, push, in-app, and webhooks to drive engagement and growth. Today, over 7,800 brands trust Customer.io to power their messaging. Follow Sorin: LinkedIn: https://www.linkedin.com/in/patilinet/ Follow Daniel: LinkedIn: https://www.linkedin.com/in/daniel-murray-marketing/ Sign up for The Marketing Millennials newsletter: www.workweek.com/brand/the-marketing-millennials Daniel is a Workweek friend, working to produce amazing podcasts. To find out more, visit: www.workweek.com

Our guest on this week's episode is Alex Saric, CMO at Ivalua. We have definitely seen a lot of uncertainty this year due to changing economic policies and the supply chain shifts that have resulted. It has placed a lot of companies on the sidelines trying to figure out what to do next with their technology investments. How do they get from just being in survival mode to thriving? Our guest today joins Ben Ames with some insights.  Working with small businesses can help strengthen supply chains and boost local economies; that's according to a report from supplier intelligence platform Supplier.io, released earlier this week. The company analyzed data from more than 500 large enterprises for its 2025 Small Business Impact Report—to learn more about those companies' small sourcing initiatives. We share some highlights from that report.A report from the supply chain software company Kinaxis reveals that there is a gap between AI ambition and AI implementation. The report found that at many organizations, business leaders tend to underestimate the new risks and complexities that AI may introduce. But on the other hand, their staffers are very well aware of those complexities, because they're focused on the practical realities, such as the effort, change management, and technical challenges. The executives want a fast ROI from AI, but staffers see the hurdles.Supply Chain Xchange  also offers a podcast series called Supply Chain in the Fast Lane.  It is co-produced with the Council of Supply Chain Management Professionals. A new series is now available on Top Threats to our Supply Chains. It covers topics including Geopolitical Risks, Economic Instability, Cybersecurity Risks, Threats to energy and electric grids; Supplier Risks, and Transportation Disruptions  Go to your favorite podcast platform to subscribe and to listen to past and future episodes. The podcast is also available at www.thescxchange.com.Articles and resources mentioned in this episode:IvaluaSmall business spending fortifies supply chainsAI reality cap - C-Suite executives expect quick ROI but staff see hurdlesVisit Supply Chain XchangeListen to CSCMP and Supply Chain Xchange's Supply Chain in the Fast Lane podcastSend feedback about this podcast to podcast@agilebme.comThis podcast episode is sponsored by:  Storage SolutionsOther linksAbout DC VELOCITYSubscribe to DC VELOCITYSign up for our FREE newslettersAdvertise with DC VELOCITY

In this episode of The B2B Marketing Podcast, David Rowlands, Head of Product, B2B Marketing caught up with Vanessa Schotes, CMO, Enfuce. Shortlisted for B2B Marketer of the Year at the 2025 B2B Marketing Awards, Vanessa explains how marketing helped drive 450% growth in new territories and achieve a marketing ROI of 5:1. If you want to attend the B2B Marketing Awards ceremony in London this year, you can find out more information here: https://events.b2bmarketing.net/b2bawards

When it comes to assessing practice success, understanding various returns on investment is critical. Kiera and Kristy explain what the Dental A-Team is looking for when it comes to understanding the success (or lack thereof) of various investments. They specifically touch on the power of five different KPIs that'll keep your practice in line. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: K iera Dent (00:00) Hello, Dental A Team listeners. This is Kiera and today it's the KK podcast. Kiera and Kristy hanging out today. Kristy, how you doing today?   DAT Kristy (00:10) Good, it's a good day.   Kiera Dent (00:12) It's a great day. you like, I feel like I want to like KK. I mean, it's not, it's only two K's everybody listening, but I feel like it's like the Kit Kat. I don't know. It feels kind of like that between you and me. don't know why, but yeah, double the, or we could be like double mint, like double the flavor, double the fun. It's Kieran Kristy on the pod. Like there's just the two of us cause there's no other K names in the consultant world. It's just Kieran Kristy. So I mean, we got   DAT Kristy (00:36) That's right.   Kari and Kristy, you got it.   Kiera Dent (00:40) Kiera and Dana, so that could be my initials, cute. Then there's Kiera and Trish, but there's Trish and Tiffanie. Then there's Kiera and Brittany, no BS, Britt, she's on her own realm. And then we've got Monica. So, see, it's the two Ks, it's the double the, like, we're just gonna have fun here. Like, you get two of us, two brilliant brains. And believe it or not, Kristy and I actually might just be rivaling for like some of the biggest gains this quarter, so.   DAT Kristy (00:55) Yes, it does.   Kiera Dent (01:07) ⁓ not that we're here just for gains on clients, but Kristy does give me a run for my money, which all the consultants do. And Kristy's just like, she's, she's coming on hot this, this quarter. So I thought it'd be really fun, Kristy, for us to kind of dig into. Like either quarterly or twice a year annual reviews that we kind of do with clients and how you assess it. And we show the ROI that clients are getting, just cause I think it's important for clients to see like, what should you be assessing in your practice quarterly or two times a year?   How's the practice going? And Kristy, I think you're really, really strong in this. And I think you're really talented at looking at the practice and about their numbers and about, like, you love that. You and I will geek about numbers all day long, which is why it's the KK club, the KitKat club. Like we're here for the numbers. We're here for the fun. ⁓ But yeah, Kristy, kind of take it away of how do you set this up? What do you look at with clients when you're assessing their practices? Because always client style is like, I want ROI on consulting. And you do like,   amazing job at showing that ROI. So kind of take it away of what do we look at? How do we determine ROI? And I know this is your jam. This is what you love to do.   DAT Kristy (02:15) I love it. You're right. I do. You know, we all.   Kiera Dent (02:18) Do hear that little   giggle? I hope everybody heard that. Like that's Kristy's like. Kristy lives for this stuff and it makes me so happy because I do too. Like it's fun. It's fun to get the gains.   DAT Kristy (02:28) Yeah,   absolutely. Well, you and I have talked about this before. So many doctors just look   their bank account to see if they're on track or off track. And it's such a false sense of security looking at or lack of security, one of the two. with that being said, ⁓ there truly is like five   Kiera Dent (02:36) you   Mm-hmm.   DAT Kristy (02:48) KPIs that we're going to look at. And a couple of them are lag measures. A couple of them are lead measures.   ⁓ first view would be production net production collections. Yeah.   Kiera Dent (03:01) Yeah, don't even get into that gross. We don't want gains that are fake all y'all, okay? Like get   out. ⁓ Jason and I were talking the other day about guys, there's this, okay, Kristy, I'm gonna go on Tanger for a second. There's this really attractive actor on this show we're watching and I'm like, truly I was so disappointed when they kind of cut him from a couple episodes. I was like, no, she's gotta get back together with this guy because he's so good looking. And my husband and I, we look, because he looks pretty short.   DAT Kristy (03:13) you   Kiera Dent (03:28) So I like scoped him and I was like, how tall is this guy? And he says he's six foot and Jason's like, there's no way he's six foot. He's like, but do you ever hear some guy come in and they're like, yeah, I'm like 5'11". He's like, no, they all push them to the six foot. And I feel like that's what gross production is. It's like all of us are like, yeah, like I'm basically six foot. Yeah, I'm basically like a millionaire. Yeah, I'm basically there. Like, so we're talking, no, get out. We're here for like actual gains that you're actually getting net production.   my little side tangent, it's okay. It's okay if you're 5'10". It's okay if you're 5'9". It's okay if you're 5'11". We in production want to know the real number that we can actually collect, not the artificial one that makes you feel good when you're chatting with friends. You can fluff your height, but don't fluff your production.   DAT Kristy (04:15) love that 100%. So we got the net production and then the collections,   Kiera Dent (04:16) you   DAT Kristy (04:22) dollar for dollar percentage. Obviously we want them to be 98 % or higher. And then on the flip side, where are we diagnosing? What's our case acceptance? And so many people just look at the percent of case acceptance, but I also want to look at the dollars of what you're diagnosing because is it enough to reach your goal?   you know, where's your profit point at and what do we need to hit? Because we can celebrate 100 % case acceptance, which I don't think anybody ever has 100%, but you know, if you're getting 50 % case acceptance, which is still a very good percentage, 50 % of what? If we need to hit 150 every month and we're only hitting 100, it's not enough to get us there. So those would be the main five KPIs that   ⁓ tell us the health of your practice, right? And go ahead, care.   Kiera Dent (05:18) I   was gonna say, and Kristy, as you said that, diagnosing, don't think people realize is as important as it is. For whatever goal you wanna hit, there's a industry standard that you need to diagnose three times what you wanna produce. So if you wanna produce 100 grand, you need to be diagnosing 300,000 minimum to be able to get there, and you better hope you've got a great treatment coordinator who can close. And this is actually like...   I'm gonna like give a little secret away that we'll see if people are smart enough to pick up on in future years. This is the number one thing I actually look for in a consultant. I look to see, do an interview, we give them some stats and if a consultant cannot pick up this practice like without fail, they come in and they wanna talk block scheduling, they wanna talk other things. But I need a consultant to be able to see that a lot of times the reason a practice is not hitting their goals is due to a lack of diagnosis. And another reason we do that is because   Kristy and I are not dentists and we're not here to tell you how to diagnose. We're just here to help you see that based on industry standards and what you should be diagnosing of a healthy practice. If you're not getting enough diagnosis and doctors, you've got to hear this. If you are not diagnosing enough, this is a doctor issue and we're not saying to overdiagnose, but you have to diagnose enough. If you're not diagnosing enough and there's not enough treatment coming through, your practice will not grow. And that's not your team's fault. That's a you problem.   And so making sure that you, your hygienist, you use AI, but Kristy, I'm so glad you brought that up because production collections are always easy. But what impacts that, like you said, is the diagnosis, then the case acceptance, the new patients. And that's where it says lead and lag. Like everybody's looking at the lag of production collection, but it's like, what did we do to get there? And Kristy, I love that you bring these five things up every single quarter, every single, like twice a year with your clients, because people don't realize your bank account is a lag measure.   of what you've been doing in the practice. And then like another one is your overhead and what are you spending? Because if those things are in check, but we're spending everything we're making, we're not saving for taxes. Well, yeah, that's a real fun moment. Your bank account's really gonna look bleak, even if everything's working in the practice. So I really hope people take note because it's such a good thing for people to be aware of.   DAT Kristy (07:09) .   Absolutely. to that point, Kiera, like so many people think if that number isn't where they want it, let's go get more new patients. And then they want to spend more money on more new patients. And nine times out of 10, this is exciting time of the year because we're halfway through the year. Take a look at what you did treatment plan. I mean, I see a lot of practices, you know, let's for easy math, they're diagnosing a million dollars and we've closed 500,000. Holy cow. Even if you captured, you know,   percent of that difference like what would that mean to your bottom line and this is a perfect time to take a step back and go my gosh we have five months left in the year what would that look like break it down chunk it down to simple   pieces that your team can digest and you guys have fun with it. It's all about getting patients healthier. Let's face it, you're not diagnosing things patients don't need. So let's go get it. Let's get our patients healthy and gamify it. See one more crown a day or one more implant a month. What is it? Right?   Kiera Dent (08:35) Yeah. And Kristy, I think something you do so well that I hope people heard is you're not going for the big gains. You're going for the little like squeeze the juice, like get the last bit of toothpaste out of the tube of toothpaste. And I don't think people like that's not sexy. It's like, hey, I heard this podcast that I'm supposed to like go look at these small things versus we're getting all these new patients and we signed up for marketing. Well, but like this is where the elite practices shine. This is where the like really superior   Practices go people are like here. How do you do it? How do you guys like add? 20,000 40 that I Kristy I was looking at some of your stats girl. You're like, like I said, I love a good hustle and some of your practices you're adding like 50,000 a month to their practices and that's Incredible and people like how you do it Kristy's literally telling you it's through squeezing the tube of toothpaste in these small little moves that actually are not that hard going and getting new patients and signing up for marketing and all that that to me is actually hard fixing your diagnosis   getting your whole team on board, looking to see at what our production collections are, making sure our collections are tight. Those things are way easier. They're not as fun, they're not as sexy, but way easier than having to go like hunt and fish for new patients, even though it's way more fun to tell people you signed up for marketing. It's not fun to be like, yeah, we got a new billing thing in place. Like we got our AR fixed. That's not fun to admit, but it's way fun on the bank account and the profitability side too.   DAT Kristy (09:58) Yeah,   100%. And again, ⁓ so going back to the new patients, they want to spend more money to get it. But then have you looked at like, how are we answering the phone? How are we capturing the patients that are calling? Maybe you really don't need to spend any more money to cap, you know, they're coming in, we're just not capturing them, you know, and I'm always a fan of, you know, there's the internal marketing and external.   everything Fred Joyle said it best right everything is marketing we are marketing so get real intentional and get in relationship with your patients figure out what they want and tie their care back to it you know   Kiera Dent (10:39) Mm-hmm.   Yeah, I think it's brilliant. And I think it's like you said, everything we do is marketing. And so if we realize that and so many people want external marketing, and I think to me, the reason people want external marketing, and I'm not here to say not to do external marketing, I think it's a, it is a piece and a part of it. But I think it feels like a diet pill sometimes, like, let's just let's just throw money over there. And let's hope it fixes our problems. Let's out produce our problems rather than fixing our problems. And I really want people to realize like,   elite business ownership and being part of the elites, and we're not talking big practices, there's no right size to it. That all comes actually from doing these small little things and internal marketing, once again, is so good. These patients already love you. You already have a base of people that love you. And if you treat those people really well, rather than constantly going to try and swoop and get more people in, those people then refer, they refer better people to you.   It's easier. I have a practice and it was wild. They're like, Kiera, we signed up with marketing and we're trying to get it. And again, this is not a bash on any marketing companies. It is definitely necessary. ⁓ but they're like, but we're just not getting more, more new patients. Talk to another client. They're like, we, we just signed up with a marketing company and it's actually gone down. And I'm like, well, tell me what were you doing before to get patients? And they're like, we were at the church, we were in this magazine. And I'm like, well, get back in that because it was, it was showcasing the good things you're doing. It was being this like,   more B2B, it was being more connected rather than just trying to go for the masses and it's wild because internal marketing can be so much more effective if done right. And like you said, be in a relationship with your patients and know what they want. And great Google reviews, great Google reviews are your fastest, easiest marketing. So pay with Swell, like let's throw another plugin for Swell. It's been a few months since I put them in.   Go to Swell, SwellCX.com. Tell them Dental A Team sent you. Literally Zeke and I met when he founded the company. So you still get like founding prices, because that was the promise he and I made that you guys would get that. But honestly, just get your Google reviews up. Save the money. I don't know. Kristy, you and I are such birds of the same feather. That's why we're KitKat over here. We just think very similarly. And I think that's why we get very similar results as well.   DAT Kristy (12:55) Yeah, I think that the other big thing here is to recognize so many people are afraid of numbers. The members just start to tell a story and what we fail to realize is there's a system behind every one of those numbers. And if the number isn't where we want it, we need to pull up that system and figure out the system's a recipe, right? It's our cookbook. If it's not where we want it, then let's go back and figure out, did we mess up the recipe? You know, or   is the recipe, we're following it to a T and we just need to change up and find a new recipe because it's not getting the result. So ⁓ I love digging into those numbers because that tells us where we need to focus on this quarter to get the results we want.   Kiera Dent (13:40) And I really love that you said numbers just tell a story and there's a system behind the number and this makes it so much easier like going back There's a podcast I did a little while ago where I talked about the yes model and Dental A Team to help you say yes to more It's focusing on you as a person your vision which Kristy alludes to like are we on track or not for that vision and then E stands for earnings and profitability and S stands for systems and if you put them in that order So you've got your vision then we look at the numbers just like Kristy said   then you put into place the systems based on what those numbers tell you, it becomes a much more manageable and easier to digest process rather than being like, I need all the systems. And it's like, no, no, no, you just need the systems based on what the numbers tell you because I'm sure you're doing a lot more right than you think you are.   DAT Kristy (14:25) Absolutely. And I also think, you know, it's a good time to take a step back and evaluate where you are on the culture scale too, right? Happy team creates happy patients and happy patients pay and refer. So it all goes hand in hand.   Kiera Dent (14:39) Good   thoughts on there. Okay, so what else do you go? You go through the production collections, diagnosis, case acceptance, new patients, lead lag measures. Then you move into, we on track, off track for our goals of where we're at this year? What are the things that we could do now to get there by end of year? Are they still relevant? Are we still on track? What else do you look at with your clients when you're doing these assessments, Kristy?   DAT Kristy (15:02) Yeah, well, I always like to start the year off with projecting where we're going. And so also calculating back to that. And you and I talked about overhead. If we take what our average overhead is for the year, are we on track for meeting that or not?   Right? Because we can project all day long. I can want to make $3 million, but this $3 million cover overhead expenses and our savings for the year. So always measuring back to that. And if we're off track figuring out how can we get on track, right? Did doctor take off more time or do we need to add in a Friday to get to goal? You know, those types of things. Or are you, ⁓   okay with where we're projected to land and you feel confident about that. You know, once in a blue moon, well, I shouldn't say once in a blue moon because you and I do get them up there, but you know, it also relieves them and they can maybe even take an extra week off or a few days off because they're ahead of goal. Yeah.   Kiera Dent (16:06) Totally.   And those are the fun ones. That's what we want. We want to be ahead. We don't want to always be behind. And I agree with you, Kristy. The offices that are ⁓ diligent and consistent at looking at these, we look at these monthly, we look at these quarterly, we look at these annually, we assess, we redirect. It's like, I don't know. I feel like what you do is there's a plane. I just flew back from Greece, which was a very long flight. And it was very fun. This is where I watched.   DAT Kristy (16:13) Mm-hmm.   Kiera Dent (16:35) so many of these shows of this very good looking actor. I thought I was like, how tall is this man? While my husband's sitting next to me, it's okay, it's all right. We're allowed to have a few celebrity crushes. ⁓ But on our flight back, it was like a 12, 13 hour flight home. And I think about if that pilot would not have checked to see if we were a few degrees off, I could have easily ended up somewhere else. And that's just by a few degrees. And so what I feel you're doing, Kristy, on these quarterly, these monthly, these annual check-ins is making sure   that we're still navigating towards Greece or towards wherever we're trying to get. And are we on track or like you said, do we need to do a small navigation at a Friday, change this, look at our spending to be able to end up there at the end of the year or like, are we so far off course? So we need to like correct a little bit and then get back on track for next year. But the hope is that we catch that soon enough because we're never gonna go in a straight line. It will never be perfectly across. There will always be hiccups, there will be turbulence, there will be.   things that you gotta go around, you gotta redirect places. But if we're constantly looking at it, we stay much more on course and charter to where we want to go rather than like hoping and wishing we end up where we actually set out to go.   DAT Kristy (17:43) Yeah, 100%. And sometimes it's also looking, where are we spending? Right? Is there something that crept in there? We talked about this before too, with, you know, the subscriptions or, I mean, it's funny because the very first doctor that   I remember him telling a story about an airline and I was just sharing this recently with a client. I think it was like American, you guys could probably Google it and find it, but it's back in the day when they would serve meals to everybody and this airline decided that they could cut one olive.   Kiera Dent (18:17) Hmm?   DAT Kristy (18:17) and it cut their bottom line by a ton. Like what is the cost of one olive? So where can we tighten the ship a little bit? Those things are kind of, again, have fun with it, gamify it. Get your team involved. Let them be part of the solution.   Kiera Dent (18:37) Yeah,   and Kristy, I love that because we talk about this olive, the FedEx trucks and then chicken nuggets. And going back to it, the black olive airline cut, it was one olive, saved them $40,000 annually. I just pulled it up to sea and it was on American Airlines. And Tiff and I talk about the chicken nugget, like they used to serve five chicken nuggets, which was the right amount. Well, they dropped it to four. Four is not enough, so now you...   Upsell to 10 and I'm like that's one chicken nugget. This is one olive and I agree with you Kristy for me This is the fun of business like how can I go find that one olive or that one chicken nugget Tim and I get really excited when we find a whole chicken farm. Like that's a good one I'm like, wow, that was that was like a really good idea or a whole salad But again, it's to cut costs but improve patient care. Like what are they? mean even today Kristy, Shelbi, Britt and I were going through our expenses in dental a team   DAT Kristy (19:25) Mm-hmm.   Kiera Dent (19:30) and we looked and we have Adobe and we still use Adobe for contracts. But Shelbi looked at it, we're paying 65 and we use Canva and our marketing team doesn't need all the entire suite of Adobe anymore. But that was something we put into place like five years ago. We've been paying 65 bucks every single month when we only need to be paying 19. Not that that matters. And so many people are just like, well, here it's 40 bucks. And I'm like, okay, you want to play a game with me? I'll play a game. It's 65 minus 20.   DAT Kristy (19:57) me.   Kiera Dent (20:00) Okay, so 45 times that by 12 times that by five years is 2,700 bucks that I've been overpaying just on a subscription that's doing nothing for our company that I could have cut. And I'm like, I know you might not get out of bed for 2,700 bucks, but I'm like, you find that subscription, you find this subscription, you find that one, all those little, do you think someone really was excited on American Airlines to save $40,000 when it's a multi-billion dollar business? But 40,000 here, 20,000 there.   DAT Kristy (20:26) Right.   Kiera Dent (20:29) 50 bucks here. also think Kristy, to me, it's the discipline of auditing, of looking. It's more than I think the olive or the Adobe subscription or the chicken nugget. It is the constant innovation to look, to be the most savvy business that we can possibly be. And then we flip to the other side and give the best service that we can as well.   DAT Kristy (20:51) 100 % I agree with you, Kiera. Yeah, it's just those small incremental things. And it's about being intentional versus doing it by default, right? Let's do it intentionally so that when we get to the end, there's no surprises.   Kiera Dent (20:52) you   love that because I hate surprises in December as a business owner. Oh, I used to dread December's like and it's a great time to travel. It's a great time to hang out with family. But I used to cry like beginning of December, it was tears every single year. And then by the end of the year, I was exhausted. had nothing left for family and it's supposed to be such a fun time that I agree with you, Kristy. It's like no tears. The projections are there we were prepared. I don't know there really is a saying like if you are prepared, you will not fear and I'm like, it really is that case and also   Like CPAs, I'm gonna rag for a second. They rag on consultants. This is a love relationship we have with CPAs and consultants. I get so annoyed that like CPAs don't tell you till December. And I'm like, no, have the meeting in July. Have the meeting in October. Figure it out because you still have time to pivot. And that's what Kristy and I wanted to come on today is there's still time to pivot if you look at these items, you look at the things we're discussing, you look to see what can we do. There's still time. It's like, we're not at the 11th hour.   hoping to try to make up time in such a short amount of time. call your CPAs, find out where you're at on your tax liabilities. Are you on track for saving that? There's so many times that we have our meeting with the CPA and he's like, Kiera, I need to up and increase and start cutting. And I'm just annoyed every time, but I'd rather do that over the course of six months rather than one month, because I still have time to make that correction with it, not hurting as much as it could.   DAT Kristy (22:30) It's so true, so true. And the efforts to get there are a lot smaller when we can dilute it over five months versus two weeks, because we didn't look till the end of the year.   Kiera Dent (22:42) especially the two weeks in December where we're not producing so we're not even collecting and we have to pay more. It's just a really like nasty path. So I'm like, no, no, no, just don't plan for December. Have that be your gravy slush time. Get it all done in 11 months. But like even that kind of thinking, Kristy, I don't think is common. I think it's very abnormal to think, well, if my December is only going to be two weeks, why am I banking on that as a full month? Why don't I bank on? And this is back to mine and Kristy, like we love the projections. We love to think of like   DAT Kristy (22:59) No.   Kiera Dent (23:12) How could I get this done in 11 months? How can we give you vacations? How can it be done in this many weeks? And that's something, Kristy, I really do feel like it's the Kit Kat Club over here. Like we really do think in such a similar way, but I want you to realize like this is how Kristy and I are able to throw gains. We're able to help practices get to where they want to be, but also with it being easy, happy teams, happy culture, not a lot of stress, ⁓ and just kind of doing the small minutiae things that actually make insane gains.   for a practice. We help find the olives, Kristy. Every so often we might get a tomato, but it's the small olives that actually make the huge impact for a practice.   DAT Kristy (23:42) Right? Yeah, let's get the olives. Yeah.   100%, 100%. And hopefully we can show it's easy. It's not hard. It truly isn't hard. It's one patient at a time and just capturing a little bit more.   Kiera Dent (24:03) Yeah. And then Kristy, I think it's really fun what you do for your clients too, is you show them the ROI that you brought to them through AR, through production, through overhead savings. So that way a client, regardless of their bank account saying, can literally see that in the course of working together, this is what we've been able to accomplish together. Because I think as a business owner, it is so easy to forget like what it felt like when I couldn't lift 20 pounds, now that I'm lifting 50 pounds.   Like it's so easy because 50 pounds becomes your new normal, but you're like, no, no, no, no. Remember how we started and you couldn't even lift like five pounds. Then you got up to 20, then you got up to 50. I think it's very easy for clients to forget where they started because their new norm is where we've grown them to.   DAT Kristy (24:48) Yeah, it's so true. mean, you know me, I love analogies and it's almost like your periopatient that's been coming in every three months and now they're healthy and so they want to push it back out and it's like you forgot it's this effort coming every three months that's gotten you healthy and the minute we change it, things start to slide, you know, so. ⁓   Yeah, mean, hopefully, hopefully we can always show that value in it. They still have to do the boots on the ground hard work, but you know.   even Tiger Woods has a coach, right? And that coach can see around corners to see things a little bit faster maybe when things aren't moving the same. You your swing's off, what's happening, what's going on, you know, and to keep you back on track. it's fun, it's fun partnering with clients and being able to see that and course correct and help them achieve their goals.   Kiera Dent (25:43) ⁓ I love it. Kristy, I agree with you. And I think that that's why we have the passion for consulting. We have the passion for practices. We have the passion for wanting you to strike. It's crazy because like, I don't know, we have a tagline, which marketing told me I need to get rid of because it's more about me than it is about you. And it does not make sense to me. ⁓ where it says like your success as a practice is truly Dental A Team's passion. Like this is what gets me and Kristy up out of bed. This is what makes us want to get on a podcast and share with you is   you being successful, you getting your dreams, you hitting these goals is what we are obsessed and so passionate about. So I think it's so fun. So I'd say, Kristy, if practice is listening right now, what would be kind of like your bow on our podcast today that you'd say like, okay, from everything we've talked about, what do they take away? What can they go implement? ⁓ Because sometimes it can feel like, well, what's my first step to be able to get on this path of slight course corrections to get to my final destination with ease.   DAT Kristy (26:42) Yeah, well first off, if you haven't figured out your goal, maybe look at what you finished at last year and at least strive for 10 % above that because we know that that's at least keeping up with inflation. Again, I don't know if that's meeting your overhead needs, but at least it's a good point. And then reverse engineer it. See how far you're off track from that for the year.   and ⁓ what's one more day or one more thing every day. Hopefully you're doing some sort of morning huddle and ⁓ inside of the morning huddle, everybody has a part to play, right? So admin, look, is there any balances that need to be collected?   ⁓ patient wise in doctor's schedule, is there anybody that could come back in through hygiene? Hygiene, if we have undiagnosed treatment and we know there is, because we see those numbers every day in morning huddle and it's almost like crazy alarming the amount. Usually it's more than what you're even producing for the day. So, gamify it and try to turn those patients into healthy patients by converting their treatment. ⁓   know just those simple things right there is going to make a big difference to your year end.   Kiera Dent (27:55) I that. I love it, Kristy, so much. And I love that you have the passion and the love. I love that you will also sit down with your clients. And I think that that's the discipline and maybe like the fast track of using a consultant is, Kristy, you prepare these for your clients. You think about it. You're looking down the line of things they're maybe not even considering doing. They're not thinking about midway. How are we doing? What are our projections? Are we on track? Are we off track? Where are we at? And I think having a consultant, like you said, with even Tiger Woods,   looking around the corner, looking down the line. Kristy and I are both like, we're watching the clock. We know we only have so many more months in the year. Where are you at? How can we make sure that we're constantly keeping you on track to get to your goals? Where maybe you're just having a fun summer vacation or you're just coming back. Like we know that that's our job is to be looking down the line for you, watching out for you, projecting for you, course correcting with you. ⁓ Even when you're in the day to day problems. And I think Kristy, that's just a   a shout out to you and a shout out to consultants because this is why we do what we do. So if you, if you are like most business owners, including myself, when I first started and you hate numbers, that's why there are people like Kristy and myself that exist because we love to get into the nitty gritty. We love to look for those olives. We love to help you go do the dentistry and we're going to sit here and help make sure your business and your team and your practice is flourishing. So that way the hard work you put into being a dentist pays off for you in the end. So Kristy love this, love what you do for our clients.   Love being the, the KK Kit Kat, whatever we want to be over here. mean, it might stick. We might be Kit Kats for Halloween. You never know, but Kristy just super appreciate you and all that you do for our clients and for our company and you as a human being, you're just a gem. And I'm so freaking lucky to work with you.   DAT Kristy (29:28) Yeah.   Thank you. It's my honor and you know what? We're stronger as a team, I have to say. So no matter what consultant you have in our company, you get all of us. So we collaborate, we cheer each other on, just like hopefully you're cheering your team on. So happy to help.   Kiera Dent (29:49) Bye.   Kristy,   you said that so well and it is true. I see you and all the consultants like have little meetings on your calendars of connecting and chatting and I do agree. We all help each other out. We want all of our clients to succeed no matter who you're working with. So for all of you, if you're struggling or you're like, gosh, I really would love that help or just having someone, I'll just put our arm around you and like, we're here to help you. We're here to support you. We're here to guide you. We're here to look around that corner. Reach out, Hello@TheDentalATeam.com. And as always, Kristy, thanks for being with me. Thank all of you for listening.   and we'll catch you next time on the Dental A Team Podcast.  

Hello, all you great people trying to figure out how to do right by patients. Welcome to it. I was and am always extremely curious if any of what we talk about over here on Relentless Health Value has, in any way, percolated over to your average employer CEO—the ones who do not listen to this show, I mean. For a full transcript of this episode, click here. If you enjoy this podcast, be sure to subscribe to the free weekly newsletter to be a member of the Relentless Tribe. This is what I try to figure out during my conversation upcoming here with John Quinn from Wellnecity® today, and I score some advice to boot for employers in the face of any of these revelations that they may have. That's what's gonna go down today, and this whole endeavor is a decent plan, if I do say so myself, because John Quinn chats up a lot of employer CEOs. He's certainly got a bit of a catbird seat there. So, taking it from the top, I wanted to see how clued in these employer C-suites might be to a fundamental myth, which, if employer folks don't realize it is in fact a myth, it means that a whole lot of transformational power is going nowhere fast. And this myth is the mother of all myths: the "there is a market in healthcare" myth. We've been on a tear about this for three episodes now, at least as it relates to hospitals and health systems. I'm gonna refer everybody to LinkedIn because Luke Trocchio put up a, I don't know what you call it, a reel, highlighting something that Shane Cerone said in episode 490. And then I'm gonna tell you why whatever CEOs at self-insured employers are thinking here makes all the difference in the world. But what Shane said is this, "The myth is that we have a functioning marketplace, and we don't." Shane continues, "What I mean by [there is no actual healthcare market], as somebody who's been a CEO of multiple hospitals and health systems, hospitals don't compete on price for patients. It … doesn't work that way. And so, we don't really have a normal market incentive to reduce cost or, in this case, the price of services in order to remain competitive." Now look, and this isn't rocket science, but it needs to be said out loud. The reason there is no healthcare market largely is because self-insured employers have not insisted upon there being one. Is that fair? I don't know. And whether or not it's fair is irrelevant to this point. Self-insured employers pay for healthcare for, like, 160 million Americans. They are largely the demand curve. They are the demand side of any market that exists. Because you know something that doesn't our market make? You can't ask the supply side to create demand elasticity. You can't get a seller to get a buyer to buy or not buy at some price point. That would be like a comedy skit. Except in this case, you know, patients die or go bankrupt because they can't afford care. So, it's not really all that funny. But if in this country we are depending on health system prices being constrained by a market, and then you don't have a buyer who doesn't buy when the price is higher than the buyer wants to pay or a buyer who doesn't buy unsafe stuff or low-quality goods or services, you're gonna get sky-high prices. Welcome to it right now. Also, if there's no competition, again, no market. But competition a lot of times doesn't surface if there's no point in starting up a business because there's no demand for lower prices or higher-quality care. I mean, if no one cares if you have lower prices or higher quality, then how are you gonna attract patient volume or steal market share, right? Like, unless you're really good at marketing, I guess, or have accumulated market power. I'll say this again. If our whole, the whole healthcare sector pricing structure is built on the myth that there is a market and then there's no market and employers aren't filling for whatever reason, the vital demand side role that they have to play for there to be a market, then, right … hello, 37% renewals like we see coming up in New Jersey. Listen to the show with Kevin Lyons (EP487, Part 1). So, I say all this to say, do employer CEOs even know they have one job here? And I'm not talking about, again, whether or not this is fair, whether they're capable of pulling this off. I'm just distilling this whole thing down to this is the question that remains on the ground. So anyway, this is first and foremost what I go after John Quinn from Wellnecity to figure out today: Where's your average CEO in this learning curve? Now here's some demand curve optimism. The show from two weeks ago with Elizabeth Mitchell (EP491) from PBGH, the Purchaser Business Group on Health. In that show from a couple weeks ago, we talk about what PBGH members, who are very large employers, what they're up to. So, certainly go back and listen to that if you haven't. Okay, so with that, here's my conversation with John Quinn from Wellnecity, as I have mentioned; and you'll get two things out of this conversation. Number one, a level set on what employers' leadership teams are figuring out and why they are figuring this out. (Renewal shocks and employees complaining about affordability much?) But also how the mindset needs to shift in the C-suite for anything to really happen here. In other words, what's the assignment and what's some very top-line advice to get there? That's how I finish up the conversation with John Quinn today. Do just wanna note that Wellnecity so kindly offered to pick up some of the tab to produce this Relentless Health Value show, which, as I keep saying is … yeah, it is expensive to keep this train on the track. People often forget it's not just what goes into the recording, the hosting, the producing, the editing of a podcast, but there also is a whole Web site and an API feed and headshots and graphics and transcriptions and a proofreader. It's a whole thing, guys, even if the host is a volunteer with a day job. So, thanks much to Wellnecity for the contribution to the fund and for coming on the pod today. John Quinn is CEO of Wellnecity. Wellnecity does health plan management for employers that self-fund their health plan. The key role Wellnecity plays is how do they help those employers better manage the spend category called health benefits. This podcast, as I said, is partially sponsored by Wellnecity and also Aventria Health Group. Also mentioned in this episode are Wellnecity; Luke Trocchio; Shane Cerone; Kevin Lyons; Elizabeth Mitchell; Purchaser Business Group on Health (PBGH); Paul Holmes; Peter Hayes; Healthcare Purchaser Alliance; Mark Cuban; Lauren Vela; Cora Opsahl; Andreas Mang; Jon Camire; Eric Bricker, MD; and Christine Hale, MD, MBA. For a list of healthcare industry acronyms and terms that may be unfamiliar to you, click here. You can learn more at Wellnecity and follow John on LinkedIn.   John Quinn is the founder and CEO of Wellnecity, a health tech innovator on a mission to measurably improve the quality and affordability of employer-sponsored health plans in the United States. Under John's leadership, Wellnecity developed the groundbreaking Smart Hub platform, which integrates data from multiple vendors to simplify health plan management. Smart Hub enables organizations to measure ROI objectively, uncover savings, enhance member engagement, and reduce fiduciary risk. Building on this foundation, Wellnecity has launched its next-generation plan management platform, equipping HR leaders with real-time oversight, vendor accountability, and measurable ROI. The platform empowers leaders to act in the moment, redirecting spend, simplifying oversight, and delivering better healthcare for employees. John is also the author of Benefits Revolution: The Next Generation of Employer-Sponsored Healthcare and is widely regarded as a thought leader in the healthcare space. He believes healthier businesses are built on smarter healthcare for employees, and that data is the key to driving this transformation. Prior to founding Wellnecity, John spent 25 years at Andersen Consulting, Diamond Technology Partners, and McKinsey & Company. He advised Global 1000 companies and high-growth start-ups, helping them build new businesses, products, and channels. His expertise in digitized information and network effects has driven meaningful business model innovation. John is a sought-after speaker on topics such as the benefits revolution, the power of data, fixing what's broken, and health tech leadership. Helping organizations deliver innovation is his mission; fixing what's broken is his passion.   07:06 Why CEOs are looking more closely at healthcare spend. 08:06 EP397 with Paul Holmes. 08:21 How savings and health benefits are directly connected. 10:45 EP436 with Elizabeth Mitchell. 11:46 What missed earnings look like in relation to healthcare. 14:27 How costs have been shifting to employees for years, and why this doesn't work anymore. 17:36 EP475 with Peter Hayes. 18:23 What employers need to do instead of cost shift. 19:12 EP406 with Lauren Vela. 21:30 Why it's important to make health benefit changes at the speed of business, not at the speed of the benefits year. 26:17 Why is it important to put a finance function into your benefits? 27:10 EP488 with Mark Cuban and Cora Opsahl. 27:33 EP478 (Part 1) with Andreas Mang and Jon Camire. 27:35 Why daily data matters. 31:10 EP487 (Part 1) with Kevin Lyons. 31:21 Why it's important to hold vendors accountable. 31:47 Why it's important to move on from vendors who can't hold up to your scrutiny and needs. 33:46 EP472 with Eric Bricker, MD. 34:46 EP471 with Christine Hale, MD, MBA.   You can learn more at Wellnecity and follow John on LinkedIn.   John Quinn gives advice to #employer #CEOs on the #healthcaremarket on our #healthcarepodcast. #healthcare #podcast #financialhealth #patientoutcomes #primarycare #digitalhealth #healthcareleadership #healthcaretransformation #healthcareinnovation   Recent past interviews: Click a guest's name for their latest RHV episode! Dr Sam Flanders and Shane Cerone (EP492), Elizabeth Mitchell (EP491), Shane Cerone and Dr Sam Flanders (Part 1), Dan Greenleaf (Part 2), Dan Greenleaf (Part 1), Mark Cuban and Cora Opsahl, Kevin Lyons (Part 2), Kevin Lyons (Part 1), Dr Stan Schwartz (EP486), Dr Cristin Dickerson

In this episode of the Breakfast Leadership Show, we explore why purpose, not just pay, is the true magnet for top talent in today's competitive job market. Drawing from a recent Breakfast Leadership Network article, we break down an eight-step framework for creating a culture where meaning and belonging drive performance and retention. You'll learn how to clearly define and embed purpose into daily work, celebrate behaviors that align with your values, and position leaders as “Chief Culture Officers” who live and breathe the organization's mission. We also discuss why culture isn't just an HR initiative—it's a powerful business asset that directly impacts engagement, retention, and ROI. If you're a leader looking to transform jobs into meaningful journeys and build a workplace where people thrive, this episode is your roadmap. Toxic workplace? Get help here:  https://Community.BreakfastLeadership.com Are you burned out?  You don't have to be:  https://FreeFromBurnout.com  

Send us a textLearn how Amazon PPC is changing with Sponsored Product Video ads and discover new Amazon advertising strategies to grow your Amazon business fast.Amazon just introduced a major update: Sponsored Product Video (SPV) placements directly inside sponsored product slots. In this video, Stephen Pope breaks down what this means for your Amazon PPC, bidding strategy, and ACoS. You'll see how Amazon is expanding video ad inventory, how multiple videos may display per product, and why this shift could dramatically impact click-through rates and ad costs.We'll cover how SPV ads work, where they appear in search results, and how to adjust your campaigns for video placements. You'll also learn the risks of Amazon's new AI ad tools, when to avoid automated changes, and why Amazon's creative AI may only be useful for quick video ads rather than listing edits.As an Amazon agency, we share actionable insights on PPC optimization, negations, and protecting your ranking while managing rising ad costs. Whether you're new to Amazon FBA or an experienced seller, this update gives you clear next steps to improve ROI and stay ahead of Amazon's changes.If you find this helpful, subscribe to My Amazon Guy for weekly Amazon tips, PPC tutorials, and data-driven strategies.

What if your security team never missed a single alert and actually had time to think strategically? In this episode, Ahmed Achchak, CEO and Co-Founder of Qevlar AI, reveals how autonomous SOCs are reshaping security operations worldwide. From tackling alert fatigue to empowering analysts with intelligent AI-driven investigations, Ahmed shares the inside story of building a system that can act on threats faster than any human alone. Learn how Qevlar's innovative approach is giving organizations clarity, control, and measurable ROI while freeing security teams to focus on what truly matters. Impactful Moments 00:00 - Introduction 01:30 - Founding Qevlar AI by chance 03:30 - Inefficiency of current SOCs 05:00 - Augmenting analysts, not replacing them 08:00 - AI investigating alerts at scale 11:30 - How autonomous agents handle phishing 14:30 - Why tackling all alerts maximizes ROI 17:30 - Graph technology as investigation backbone 25:00 - Limitations and randomness of LLMs 30:30 - Advice for testing AI in SOCs Links Connect with our guest Ahmed on LinkedIn: https://www.linkedin.com/in/ahmed-achchak-872554109/   Check out Qevlar's website: https://www.qevlar.com/   Check out our upcoming events: https://www.hackervalley.com/livestreams Join our creative mastermind and stand out as a cybersecurity professional: https://www.patreon.com/hackervalleystudio Love Hacker Valley Studio? Pick up some swag: https://store.hackervalley.com Continue the conversation by joining our Discord: https://hackervalley.com/discord Become a sponsor of the show to amplify your brand: https://hackervalley.com/work-with-us/    

You ever catch yourself thinking, I'm too hard on myself? You hit a goal. And before you even take a breath, your brain says, Cool. What's next?You're not broken. You're built to grow. But you might be running out of oxygen.Old you pushes harder.New you can move cleaner.Here's what you'll hear inside:The hidden cost of “being hard on yourself” and how slowing down can actually make you faster.Why raising the bar before celebrating the last win can cut your drive's ROI in half. Why you can hit 10 goals and still feel behind. How to bank wins so they drive you forward.How ease can become your edge.  This episode is for Founders/Execs who:Move from goal to goal and still feel behind.Can't turn off their mind after a win.Want to turn pressure into fuel without losing their edge.Key takeaways“Hard on yourself” is just misdirected hunger.Gratitude doesn't cancel drive — it sharpens it.Forward doesn't always mean fast. Sometimes fast slows you down.You can want more and love where you are. Both fit.You can be a chaser and chase hard forever. Or a builder who builds momentum that works even when you rest.When you stop fighting your standards and start using them, one small reframe changes everything.Find your big domino. Get yourself in the right gear. Then watch how fast ease can become your edge. That's where the real power startsWhat to do next:→ Share this with the founder who's always chasing the next thing but secretly running on fumes. Ask them, “What would moving cleaner look like for you this week?” → Follow Dr. Yishai on LinkedIn: https://www.linkedin.com/in/dryishai/ → Book a Pattern-Break Session (link on LinkedIn page) to experience it firsthand (limited spots). About the PodcastBuilt for high-performers who don't need help.Just leverage.This is the show that breaks what quietly kills performance at scale.Especially the mental patterns slowing down even the smartest execs and founders.If you never want to get dragged down by pressure, burnout, or hesitation… welcome home.Hosted by doctor of psychology and executive coach Dr. Yishai Barkhordari.Disclaimer: This content is for informational purposes only. It is not therapy, clinical advice, or coaching guidance.All examples and stories are illustrative. Results are not guaranteed and will vary based on personal effort, context, and market conditions.Always consult qualified professionals before making decisions that impact your business, health, or well-being.© 2025 Yishai Barkhordari, Psychologist, PLLC. All rights reserved. 

Send us a text letting us know your thoughts on today's episodeYou started your podcast to grow your business, not to spend hours every week editing, uploading, and writing show notes. So how do you know when it's time to get support and reclaim your time?In this episode, I break down the clear signs that it's time to outsource parts of your podcast and exactly where to start. Whether you're feeling behind on consistency, overwhelmed by editing, or just ready to focus on growth instead of busywork, this episode will help you figure out what to delegate, when to do it, and who to hire first.You'll learn:The mindset shift every mompreneur needs before outsourcing5 signs you're ready to hand off podcast tasksThe best order to outsource (starting with editing!)What to look for when hiring a podcast manager or VAWhy outsourcing isn't an expense—it's an ROI on your time and sanityIf your podcast has started feeling more like a full-time job than a creative outlet, it's time to make your next power move.Ready to simplify your podcasting journey? Check out my Jenny's done-for-you podcast management and growth services at podcastingformoms.co/servicesNeed support with your podcast?Book your free Podcast Profit Plan call today! Next Steps: Enjoyed this episode? Let me know over on Instagram and share your favorite takeaway on your Instagram Stories.Visit our website to learn more about our podcast launch and management services. Book your free Podcast Profit Plan Discovery Call here.Don't forget to hit subscribe/follow so you get notified every time a new episode drops!

In this episode hosts Michael LeBlanc and Steve Dennis from The Remarkable Retail Podcast welcome XRC Ventures' Managing Director Pano Anthos, for a deep dive into the future of retail innovation, investment strategies, and overcoming the systemic challenges that keep great technology from scaling.Pano shares his journey from serial entrepreneur to leading a venture fund focused on pre-seed and seed-stage investments at the intersection of retail, consumer behavior, and technology. With over 150 investments since 2015, XRC Ventures targets transformative sectors including retail media networks, the consumerization of healthcare, commerce enablement, and new distribution channels. Pano highlights examples of groundbreaking innovations—from AI-driven financial automation to diagnostics that detect autism in under two hours—that are redefining operational efficiency and customer impact.A major focus of the conversation is retail's organizational dysfunction, where siloed leadership and competing P&Ls create “warring tribes” that hinder adoption of transformative solutions. Pano argues that true progress requires structural change—appointing an operational leader with end-to-end responsibility for traffic and sales across all channels. The discussion also explores the promise of retail media, particularly in-store applications with untapped margin potential, and spatial intelligence, which can bring the precision of e-commerce analytics into physical stores. Pano shares candid insights on startup strategy, stressing that early-stage companies must demonstrate material ROI—significant EBITDA or revenue growth—to make it into a retailer's short list of investment priorities. About UsJennifer MarloHead of Content, CommerceNextJennifer Marlo drives industry-leading programming at CommerceNext, drawing on experience from Ascendant Network and iMedia Connection, where she spearheaded content strategies to inspire retail, brand and agency marketing leaders. Guided by the belief that “a rising tide lifts all boats,” Jennifer uses in-person and digital platforms to educate and foster industry collaboration. Steve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, top retail influencer, keynote speaker and media entrepreneur. Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.

Care, Help, Trust: The New Leadership Playbook with Jeff Drummonds   Summary:   Book a Free Talent Strategy Call   Former Marine and veteran executive coach Jeff Drummonds joins Tyler to unpack how leadership has shifted from intimidation and control to influence and emotional intelligence. Jeff shares his "big three" questions teams are silently asking—Do you care about me? Can you help me? Can I trust you?—and why answering them earns the right to lead. We dig into the EQ-i 2.0 model, why many high performers struggle after promotion, the hard ROI of EQ (turnover, conflict, productivity), and practical ways private clubs can upskill managers in a changing workforce. What You'll Learn Modern leadership is influence, not intimidation—especially with Millennial & Gen Z teams. Employees are screening leaders with three questions: care, capability to help, and trust. Many leaders were promoted for technical excellence, not prepared to lead people. EQ is trainable (unlike IQ). The EQ-i 2.0 framework maps strengths & gaps across 5 scales/15 subscales. EQ lowers turnover and conflict and improves productivity—there's clear business ROI. Clear expectations + respect for time off + fair give-back (pay or time) beats "sunup to sundown." Communication clarity is the single highest-leverage leadership skill. Links: Learn more about Jeff: drummondsleadership.com  Connect with Jeff on LinkedIn: https://www.linkedin.com/in/jeff-drummonds/ Explore BGP Leadership Development for Clubs: bloomgolfpartners.com

After 1,500+ conversations with CDOs and VPs of data , guest Malcolm Hawker noticed a disturbing pattern: a "limiting mindset" that causes data leaders to fail. He argues that too many leaders blame external factors such as "culture" , "data literacy", or a lack of support rather than taking accountability for delivering value.In this conversation, Malcolm breaks down how this mindset is reinforced by the analyst and consultant community and why it leads to a "value fatigue" where no one can prove their own ROI. He offers a clear path forward, starting with a simple 3-question framework for any new CDO and explains why "culture" is actually an outcome of delivering value, not a prerequisite for it. We also discuss his new book, "The Data Hero Playbook," tackle the "AI Ready" myth , explaining why conflating it with "BI Ready" is holding companies back and why your data is likely "good enough" to start right now.

Did you hire a web designer, a copywriter, a social media manager, maybe even the whole damn Avengers lineup this year...and still didn't see the ROI you were hoping for? Before you blame the marketing or start panic-hiring for round two, let's talk about what might actually be going on.Because sometimes it's not that the marketing was bad. Sometimes your brand just wasn't ready for the marketing to work yet.In this episode, I'm breaking down the three biggest reasons your marketing flopped, what's actually working right now in Q4, and the questions you need to ask yourself before you hire anyone else to "fix" your marketing in 2026.EPISODE HIGHLIGHTS→ The brand trust gap and why people are doing way more research before they buy from you than they were even a year ago→ The difference between testing your marketing and just posting the same thing over and over, expecting different results→ What's happening in your audience's brain right now and how to adjust your messaging so it actually lands during Q4→ The three questions you need to ask before hiring your next marketing person—Follow me on Instagram at @pane.marketingSubscribe to my newsletter The Content Pour-Over for your brand's boost of content clarity every Wednesday! —LINKS→ The Groundwork - 1:1 Brand Strategy Intensive→ Google Insights: The clock is ticking: 3 urgent actions to capture ready-to-buy holiday shoppers→ Google Insights: Holiday shopping: Unlocking the modern consumer's new value equation

Few things unite the world like sport. Global sporting events like the Super Bowl, FIFA World Cup and Olympic & Paralympic Games represent high-stakes marketing battlegrounds where brands not only compete for relevance, trust and eyeballs, but for ways to drive tangible business impact. In today's complex operating environment, a modern approach is required that puts communications at the center to drive positive storytelling that excites and unites stakeholders while also protecting reputation.J.J. Carter is President and CEO of FleishmanHillard and a trusted advisor to brands in their biggest moments and on the largest global stages. J.J. will join us to discuss what communications at the core of sports sponsorships means and the evolving role that comms is playing in helping brands multiply ROI for their global investments and moments under the brightest lights.  AI Deciphered is back—live in New York City this November 13th.Join leaders from brands, agencies, and platforms for a future-focused conversation on how AI is transforming media, marketing, and the retail experience. Ready to future-proof your strategy? Secure your spot now at aidecipheredsummit.com. Use code POD at check out for $100 your ticket! campaignlive.com What we know about advertising, you should know about advertising. Start your 1-month FREE trial to Campaign US. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Discover why unlimited telehealth with zero copays dramatically outperforms pay-per-visit models for small businesses. We break down real costs, employee usage rates, and the hidden ROI that most owners miss when choosing between Teladoc and Allutional. The Telehealth Scope City: Boise Address: 10870 W Fairview Ave Suite 102 Website: https://www.thetelehealthscope.com

The Infinite Banking industry can be obsessed with rate of return, and it's ruining the message. In this powerful conversation, Caleb Guilliams and Logan Hertz unpack how focusing on ROI has blinded people to the real value of life insurance: liquidity, guarantees, and human life value. They challenge advisors, clients, and industry leaders alike to rethink what wealth efficiency really means and bring to light the deeper issues impacting the life insurance industry. Logan Hertz also reveals what went on behind the scenes at the Nelson Nash Institute, leading to him being removed. Caleb & him dialogue about the state of the industry and what needs to change in order for it to truly thrive. Want a Life Insurance Policy? Go Here: https://bttr.ly/bw-yt-aa-clarity Want FREE Whole Life Insurance Resources & Education? Go Here: https://bttr.ly/yt-bw-vaultWant Us To Review Your Life Insurance Policy? Click Here: https://bttr.ly/yt-policy-review______________________________________________ Learn More About BetterWealth: https://betterwealth.com====================DISCLAIMER: https://bttr.ly/aapolicy*This video is for entertainment purposes only and is not financial or legal advice.Financial Advice Disclaimer: All content on this channel is for education, discussion, and illustrative purposes only and should not be construed as professional financial advice or recommendation. Should you need such advice, consult a licensed financial or tax advisor. No guarantee is given regarding the accuracy of the information on this channel. Neither host nor guests can be held responsible for any direct or incidental loss incurred by applying any of the information offered.

Most home service business owners waste money trying to market everywhere — when the real secret is to dominate somewhere. In this episode, Matt breaks down how to create a marketing plan that works together across multiple channels — direct mail, Facebook ads, yard signs, and door knocking — all targeted in one small area. You'll learn how to spend less, look bigger, and make your marketing compound for maximum ROI. WANT MATT'S HELP WITH MARKETING OR COACHING? https://www.serviceindustrycoach.com

We begin with a mind-blowing statistic: 78% of people believe that we have a leadership crisis in corporate America. People aren't leaving bad jobs; they are leaving bad leaders. Leadership isn't about power, but it's about people. In today's episode. We are diving deep into what it takes to build genuine relationships at work. These relationships have a direct impact on productivity, retention, and team success. You'll learn why leading with empathy beats leading with ego, every single time. Investing time in your people up front saves you countless hours down the road. Are you ready to discover how leading with empathy can be the game-changer you're looking for in your leadership style? Join us now!William Davis is a speaker, mentor, and leadership expert who has spent 38 years leading and uplifting teams. He has become a trusted voice in leadership, blending decades of experience with a genuine passion for guiding others and building success, one relationship, one project, and one person at a time. Loyalty, support, guidance, and empathy form the foundation of his leadership style, and his track record proves that his leadership principles steer organizations to success by fostering trust and accountability. Show Highlights:Shocking statistics around leadership challenges and a world leadership crisisThe disconnect in corporate leadership today (Having leadership skills is NOT a given.)“Do I even want to be a leader?”William's #1 tip for identifying good leaders: Observe how they treat their families.Building relationships in the workplace focusing on connection and interactionMaking sure your people are safe and secure in their roles to succeed and growA good ROI is not always monetary in nature Watching your people succeed is the greatest testament to your careerTrue leadership includes being supportive and uplifting to othersTreating team members equitably, giving credit where it's due, and creating a supportive environmentWilliam's key takeaway about genuine relationships in the workplace Emotional maturity as a leaderResources:Connect with William DavisWebsiteLinkedInFacebookBook - How to Lead without Just Managing(The Leadership Blueprint Book)Book - Building Genuine RelationshipsConnect with Meg*Struggling to enroll more clients? Sign up today for our Enroll More Clients: Clarity Sprint 5-Day Challenge! It's free, and we begin on November 10. Get clarity that makes enrolling clients feel natural, not pushy! Get Meg's FREE download, Finding Your Perfect Match: A Coach's Self-Reflection Guide.Explore past episodes and other resources at

Today's guest is Julian Tang, Chief Operations Officer for the Innovation Office at BlackRock. With extensive experience in financial technology and infrastructure, Julian specializes in integrating AI and data strategies to transform enterprise workflows. Julian joins Emerj Editorial Director Matthew DeMello to explore how leading organizations are scaling AI effectively by building resilient data environments, establishing transparent governance frameworks, and fostering a culture of trust and responsible innovation. Julian also shares practical strategies for reducing operational friction, implementing modular AI workflows, and maximizing ROI across enterprise AI initiatives. Join us for an insightful discussion on the future of data-driven AI in business. Share your AI adoption story and be considered as a future guest on the 'AI in Business' podcast. Apply now at emerj.com/expert2. This episode is sponsored by Pure Storage. See how your brand can share insights and reach decision-makers through Emerj.

Join us on the latest episode, hosted by Jared S. Taylor!Our Guests: Kenneth Young, CEO at Medecision and Mike Green, Managing Partner at Excell Healthcare Advisors.What you'll get out of this episode:Strategic Union for Scalable Impact: Medecision's acquisition of Excell aims to merge technology and consulting to unlock ROI and operational change.Data Quality as the Foundation: Leaders emphasize that without clean, integrated data, AI initiatives risk failure.Enabling Clinicians to Work Top of License: AI is used to minimize administrative burden and maximize patient-focused care.AI with Purpose, Not Hype: Real-world applications, not buzzwords, are driving conversations about AI's role in healthcare transformation.Rehumanizing Healthcare: Combining AI, data, and clinical insight to ensure the right care is delivered at the right time.To learn more about:Medecision Website https://www.medecision.com/ Medecision Linkedin https://www.linkedin.com/company/medecision/ Excell Healthcare Advisors Website https://www.excellha.com/ Excell Healthcare Advisors Linkedin https://www.linkedin.com/company/excellhealthcareadvisors/ Our sponsors for this episode are:Sage Growth Partners https://www.sage-growth.com/Quantum Health https://www.quantum-health.com/Show and Host's Socials:Slice of HealthcareLinkedIn: https://www.linkedin.com/company/sliceofhealthcare/Jared S TaylorLinkedIn: https://www.linkedin.com/in/jaredstaylor/WHAT IS SLICE OF HEALTHCARE?The go-to site for digital health executive/provider interviews, technology updates, and industry news. Listed to in 65+ countries.

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM Tanja Wiehoff shares her journey from musical theatre to Microsoft 365 consulting, revealing how she helps organisations adopt Copilot and build an AI-first mindset. She outlines practical strategies for executive training, change management, and fostering AI fluency across teams.

This week on Earned, we dive into the dynamic evolution of the creator marketing landscape. Recorded onsite at our CreatorIQ Connect LA event, this episode brings you insights from industry leaders like Kate Brady from PepsiCo, Brian Manning from Wayfair, Leah Walker from Adobe, Dana Paolucci from Dove, and Amy Johnson from Wasserman as they discuss the shift from traditional advertising to more genuine, storytelling-driven strategies. Explore how brands are embracing community-driven growth and the transformative power of qualitative metrics over traditional engagement measures. We highlight the emerging trends reshaping the industry, such as the rise of macro and nano influencers, and the growing integration of creators in product development. Additionally, the episode examines the pivotal role of AI in amplifying creator value and the critical importance of precise ROI measurement. As we navigate the challenges of the digital age, we underscore the enduring power of storytelling and personalized content, envisioning a renaissance of authenticity in this ever-evolving landscape. Tune in for a compelling discussion on the future of creator marketing and its limitless potential to forge genuine audience connections. In this episode, you'll learn: How leading brands measure the business impact of creator marketing. How community and storytelling help brands reach new audiences and create more memorable campaigns. What's ahead for creator marketing as AI, new metrics, and creator partnerships change how marketers work.   Connect with the Guests: Leah Walker's LinkedIn - @leahjwalker Amy Johnson's LinkedIn - @amy-johnson-39935b49 Brian Manning's LinkedIn - @brianleomanning Dana Paolucci's LinkedIn - @danapaolucci Kate Brady's LinkedIn - @katebrady1007 Connect with Brit Starr & CreatorIQ: Brit's LinkedIn - @britmccorquodale CreatorIQ LinkedIn - @creatoriq   Follow us on social: CreatorIQ YouTube - @CreatorIQOfficial CreatorIQ Instagram - @creatoriq CreatorIQ TikTok - @creator.iq CreatorIQ Twitter - @CreatorIQ

Summary In this deeply personal episode, I'm taking you inside my doctoral journey, and showing you how I'm transforming it into something far greater than a degree. As I work toward my Doctorate in Education, I'm not just writing a dissertation; I'm writing my next book in real time. I share how I'm using the same writing systems I teach my clients to structure my dissertation like a professional author, outline chapters with clarity, and stay disciplined even when life feels full. You'll hear how I'm bridging academic excellence with entrepreneurial purpose, using my research to build new programs, a certification track, and the foundation for my next published work. Whether you're a student, a thought leader, or someone balancing multiple callings, this episode will challenge you to think beyond your degree, beyond your title, and into how your current work can fuel your next level of impact. Key Takeaways Leverage What You're LearningYour dissertation or academic work can be more than a degree requirement — it can become a book, program, or revenue-generating asset. Repurpose With IntentionThink beyond completion. Every chapter, story, and insight can be reimagined to serve your audience and expand your brand. Write With Discipline, Not EmotionWaiting for motivation doesn't work. Set writing sprints, schedule your time, and show up — even when it's inconvenient. Keep Your Voice, Even in AcademiaAcademic writing is formal, but your ideas still need to flow and reflect your authentic voice and perspective. Pursue Purpose, Not PerfectionYour degree won't replace fulfillment or peace. True purpose comes from within — and it's what gives your work meaning beyond the title. Notable Quotes “I'm not just writing a dissertation — I'm writing my next book in real time.” “If I'm investing this much time, energy, and effort, there has to be an ROI that lasts beyond the degree.” “Clarity is a skill. Don't write to sound deep — write to be understood.” “You can't wait for motivation. You show up, get your mind in the game, and get it done.” “Your doctorate won't give you peace — purpose will.” “Think beyond the degree. Leverage what you're learning to build the next level of your legacy.” Join Us at Create Your Own Stage Live! The ULTIMATE 2- Day Hybrid Experience For Experts, Authors, Coaches & Speakers Ready to Make Life Changing Income from Virtual and In Person Events To secure your ticket, visit https://www.jasminewomack.com/stage Stay Connected with Me: Instagram: @thejasminewomack Facebook: @authorjasminewomack LinkedIn: @thejasminewomack YouTube: @thejasminewomack Website: www.jasminewomack.com Grab Your Copy: Published and Paid – Write, self-publish, and launch your nonfiction book in 90 days or less.Ready to get it done? Start here → https://a.co/d/3n67cFU

** AWS re:Invent 2025 Dec 1-5, Las Vegas - Register Here! **SnapLogic CTO Jeremiah Stone reveals how they evolved from open-source to AI-powered integration platform, doubled AI adoption with one UX change, and delivers measurable enterprise ROI.Topics Include:SnapLogic CTO shares their decade-long journey building AI-powered integration with AWS partnership.SnapLogic drives "human cost of integration to zero" for thousands of global companies.Started as open-source project, pivoted to cloud in 2015 with AWS infrastructure.Began AI workloads in 2018, predicting next steps in integration workflows using models.Became AWS Bedrock launch partner, completely reinventing their product for generative AI era.SnapLogic lives through transformations first, then credibly helps ISV customers do same.Helped Adobe migrate entire CRM from Salesforce to Microsoft over single weekend.Built normalized data architecture using S3, Iceberg, Glue for analytics-ready enterprise data.SnapGPT copilot converts plain language prompts into complete integration pipelines in minutes.Live demo shows generating Salesforce-to-Redshift pipeline with filters using natural language commands.Small UX tweak adding helpful header doubled monthly active users of SnapGPT.Changed legal agreements in 2017 to capture metadata, enabling AI features years later.Agent Creator delivers ROI across customers: Inspirant, Core Plus, AstraZeneca use cases.SnapLogic's own finance team cut order reconciliation from 40 hours monthly to 90 minutes.Key lessons: governance first, understand business impact, use AWS native patterns consistently.Participants:Jeremiah Stone – Chief Technical Officer, SnapLogicOlawale Oladehin – Managing Director, NAMER Technology Segments, Amazon Web ServicesSee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

Builders! Don't leave 2026 to chance! Join our free strategic planning web class on November 18 to get ahead: learn how to spot cash flow crunches before they hit, identify who to hire before you need them, and lock it all into a proven annual plan used by 1,900+ contractors. Click the link to register now: https://trybta.com/CE-SPB-Nov25Take our five minute quiz and get a free custom roadmap to growing your contracting business: https://trybta.com/DL246To learn more about Breakthrough Academy, click here: https://trybta.com/EP246 Entrepreneurship doesn't have to be lonely. But for most contractors, it is.After years of grinding alone, Ryan Lermitte from Umbrella Property Services discovered something that changed everything: the power of real community.In this episode of Contractor Evolution, Ryan shares his 8-year journey with Breakthrough Academy and reveals why he stayed long after learning the systems. The deep connections, unexpected collaborations with competitors, and the emotional ROI that no spreadsheet can capture.If you've ever felt isolated in your business journey, this conversation will remind you that you're not meant to do this alone.

In this powerful episode of Banking on Fraudology, Hailey Windham sits down with John Duffley, Communications Director at the Association of Certified Fraud Examiners (ACFE), who leads the global coordination and growth of International Fraud Awareness Week.The conversation dives deep into the origins of this massive global initiative, which began in 2000 as "National Fraud Awareness Week" and has since evolved to be celebrated by thousands of organizations across more than 130 countries, supporting a community of over 95,000 fraud professionals.Key Takeaways: International Fraud Awareness WeekA Global Springboard: Fraud Week is an annual opportunity for organizations of all sizes—from local law firms to Fortune 500 companies—to discuss and address fraud prevention and detection efforts, serving as a launchpad for success in the coming year.Creative Campaign Ideas: Organizations participate in countless impactful ways, including multi-week campaigns, virtual trainings, community events, social media efforts, and internal recognition (like Hailey's personal "Scooby Doo Awards"!).Tips for Smaller Teams: John and Hailey share simple, budget-friendly ways smaller financial institutions (FIs) like credit unions and community banks can participate, emphasizing conversation, awareness, social media engagement, and internal recognition. Hailey shares a successful, low-cost fraud roundtable example.Essential ACFE Resources: Get a rundown of the free resources available on fraudweek.com, including proclamation and press release templates, interactive games like "Geo Party" and "Fraud Myth Busters," videos, infographics, and a simple Fraud Prevention Checklist.Building a Fraud-Savvy Culture: Learn how Fraud Week can initiate long-term cultural change, the importance of gaining leadership buy-in by reaffirming brand trust, and the proven ROI of awareness training (tips are the most common detection method, accounting for 43% of frauds).John's Top Tip for Every Fraud Fighter: Start a conversation with someone close to you—a colleague, supervisor, or family member—because awareness begins with simply sharing what you know to protect those most vulnerable to scams.This is a must-listen for investigators, executives, and anyone working in the financial crimes space who is serious about strengthening prevention efforts and building a global fraud-fighting community.Don't forget to use #FraudWeek when sharing your organization's efforts!Links:Connect with the global fraud-fighting community and download your free resources: fraudweek.comacfe.com/

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss essential sales frameworks and why they often fail today. You will understand why traditional sales methods like Challenger and SPIN selling struggle with modern complex purchases. You will learn how to shift your sales focus from rigid, linear frameworks to the actual non-linear journey of the customer. You will discover how to use ideal customer profiles and strong documentation to build crucial trust and qualify better prospects. You will explore methods for leveraging artificial intelligence to objectively evaluate sales opportunities and improve your go/no-go decisions. Watch this episode to revolutionize your approach to high-stakes complex sales. Watch the video here: Can’t see anything? Watch it on YouTube here. Listen to the audio here: https://traffic.libsyn.com/inearinsights/tipodcast-sales-frameworks-basics-and-ai.mp3 Download the MP3 audio here. Need help with your company’s data and analytics? Let us know! Join our free Slack group for marketers interested in analytics! [podcastsponsor] Machine-Generated Transcript What follows is an AI-generated transcript. The transcript may contain errors and is not a substitute for listening to the episode. **Christopher S. Penn – 00:00** In this week’s In Ear Insights. Even though AI is everywhere and is threatening to eat everything and stuff like that, the reality is that people still largely buy from people. And there are certainly things that AI does that can make that process faster and easier. But today I thought it might be good to review some of the basic selling frameworks, particularly for companies like ours, but in general, to help with complex sales. One of the things that—and Katie, I’d like your take on this—one of the things that people do most wrong in sales at the very outset is they segment out B2B versus B2C when they really should be segmenting out: simple sale versus complex sales. Simple sales, a pack of gum, there are techniques for increasing number of sales, but it’s a transaction. **Christopher S. Penn – 00:48** You walk into the store, you put down your money, you walk out with your pack of gum as opposed to a complex sale. Things like B2B SaaS software, some versions of it, or consulting services, or buying a house or a college education where there’s a lot of stakeholders, a lot of negotiation, and things like that. So when you think about selling, particularly as the CEO of Trust Insights who wants to sell more stuff, what do you think about advising people on how to sell better? **Katie Robbert – 01:19** Well, I should probably start with the disclaimer that I am not a trained salesperson. I happen to be very good with people and reading the situation and helping understand the pain points and needs pretty quickly. So that’s what I’ve always personally relied on in terms of how to sell things. And that’s not something that I can easily teach. So to your point, there needs to be some kind of a framework. I disagree with your opening statement that the biggest problem people have with selling or the biggest mistake that people make is the segmentation. I agree with simple versus complex, but I do think that there is something to be said about B2B versus B2C. You really have to start somewhere. **Katie Robbert – 02:08** And I think perhaps maybe if I back up even more, the advice that I would give is: Do you really know who you’re selling to? We’re all eager to close more business and make sure that the revenue numbers are going up and not down and that the pipeline is full. The way to do that—and again, I’m not a trained salesperson, so this is my approach—is I first want to make sure I’m super clear on our ideal customer profile, what their pain points are, and that we’re super clear on our own messaging so that we know that the services that we offer are matching the pain points of the customers that we want to have in our pipeline. When we started Trust Insights, we didn’t have that. **Katie Robbert – 02:59** We had a good sense of what we could do, what we were capable of, but at the same time were winging it. I think that over the past eight or so years we’ve learned a lot around how to focus and refine. It’s a crowded marketplace for anyone these days. Anyone who says they don’t really have competitors isn’t really looking that hard enough. But the competitors aren’t traditional competitors anymore. Competitors are time, competitors are resources, competitors are budget. Those are the reasons why you’re going to lose business. So if you have a sales team that’s trying to bring in more business, you need to make sure that you’re super hyper focused. So the long-winded way of saying the first place I would start is: Are you very specifically clear on who your ideal customer is? **Katie Robbert – 03:53** And are there different versions of that? Do they buy different things based on the different services that you offer? So as a non-salesperson who is forced to do sales, that’s where I. **Christopher S. Penn – 04:04** would start. That’s a good place to start. One of the things, and there’s a whole industry for this of selling, is all these different selling frameworks. You will hear some of them: SPIN selling, Solution Selling, Insight Selling, Challenger, Sandler, Hopkins, etc. It’s probably not a bad age to at least review them in aggregate because they’re all very similar. What differentiates them are specific tactics or specific types of emphasis. But they all follow the same Kennedy sales principles from the 1960s, which is: identify the problem, agitate the customer in some way so that they realize that the problem is a bigger problem than they thought, provide a solution of some point, a way, and then tell them, “Here’s how we solve this problem. Buy our stuff.” That’s the basic outline. **Christopher S. Penn – 05:05** Each of the systems has its own thin slice on how we do that better. So let’s do a very quick tour, and I’m going to be showing some stuff. If you’re listening to this, you can of course catch us on the Trust Insights YouTube channel. Go to Trust Insights.AI/YouTube. The first one is Solution Selling. This is from the 1990s. This is a very popular system. Again, look for people who actually have a problem you can fix. Two is get to know the audience. Three is the discovery process where you spend a lot of time consulting and asking the person what their challenges are. **Christopher S. Penn – 05:48** Figure out how you can add value to that, find an internal champion that can help get you inside the organization, and then build the closing win. So that’s Solution Selling. This one has been in use for almost 40 years in places, and for complex sales, it is highly effective. **Katie Robbert – 06:10** Okay. What’s interesting, though, is to your point, all the frameworks are roughly the same: give people what they need, bottom line. If you want to break it down into 1, 2, 3, 4, 5, 6 different steps because that’s easier for people to wrap their brains around, that’s totally fine. But really, it comes down to: What problems do they have? Can you solve the problem? Help them solve the problem, period. I feel, and I know we’re going to go through the other frameworks, so I’ll save my rant for afterwards. **Christopher S. Penn – 06:47** SPIN Selling, again, is very similar to the Kennedy system: Understand the situation, reveal the pain points, create urgency for change, and then lead the buyers to conclude on their own. This one spends less time on identifying the customers themselves. It assumes that your prospecting and your lead flow engine is separate and working. It is much more focused on the sales process itself. If you think about selling, you have business development representatives or sales development representatives (SDRs) up front who are smiling and dialing, calling for appointments and things like that, trying to fill a pipeline up front. Then you have account executives and actual sales folks who would be taking those warmed-up leads and working them. SPIN Selling very much focuses on the latter half of that particular process. The next one is Insight Selling. Insight Selling is a. **Christopher S. Penn – 07:44** It is differentiated by the fact that it tries to make the sales process much more granular: coaching the customer, communicating value, collaborating, accelerating commitment, implementing by cultivating the relationship, and changing the insight. The big thing about Insight Selling is that instead of very long-winded conversations and lots of meetings and calls, the Insight Selling process tries to focus on how you can take the sales process and turn it into bite-sized chunks for today’s short attention span audience. So you set up sales automation systems like Salesforce or marketing automation, but very much targeted towards the sales process to target each of these areas to say, what unusual insight can I offer a customer in this email or this text message, whatever essentially keeps them engaged. **Christopher S. Penn – 08:40** So it’s very much a sales engagement system, which I think. **Katie Robbert – 08:45** Makes sense because on a previous episode we were talking about client services, and if your account managers or whoever’s responsible for that relationship is saying only “just following up” and not giving any more context, I would ignore that. Following up on what? You have to remind me because now you’ve given me more work to do. I like this version of Insight Selling where it’s, “Hey, I know we haven’t chatted in a while, here’s something new, here’s something interesting that’s pertaining to you specifically.” It’s more work on the sales side, which quite honestly, it should be. Exactly. **Christopher S. Penn – 09:25** Insight Selling benefits most from a shop that is data-driven because you have to generate new insights, you have to provide things that are surprising, different takes on things, and non-obvious knowledge. To do that, you need to be plugged into what’s going on in your industry. If you don’t do that, then obviously your insights will land with a thud because your prospects will be, “Yeah, I already knew that. Tell me something I don’t know.” The Sandler Selling System is again very straightforward: Bonding, rapport, upfront contracts, which is the unique thing. They are saying be very structured in your sales process to try to avoid wasting people’s time. So every meeting should have a clear agenda that you’re going to cover in advance. Every meeting should have a purpose: uncovering pain points, finding budget. **Christopher S. Penn – 10:19** Budget is a distinctly separate step to say, “Can you even pay for our services?” If you can’t pay for our services, there’s no point in us going on to have this conversation. Then decision making, fulfillment, and post-sale. The last one, which probably is the most well known today, is the Challenger Sales Methodology. Challenger is what everybody promotes when you go to a sales event. It has been around for about 10 years now, and it is optimized for the complex sale. The six steps of Challenger are: warming, which is again rapport building; reframing the customer’s problem in a way that they didn’t know. **Christopher S. Penn – 11:05** So they borrowed from Insight Selling to say, “How can we use data and research to alter the way that somebody thinks about their problems into something that is more urgent?” Then you take them into rational drowning: Here’s what happens if you don’t do the thing, which addresses the number one competitor that most of us have, which is no decision, emotional impact. What happens if you don’t do the thing? Here’s a new way of doing the thing, and then of course, our way, and you try to close the sale. Challenger is probably again the one that you see the most these days. It incorporates chunks of the other systems, but all the different systems are appropriate based on your team. **Christopher S. Penn – 11:51** And that’s the part that a lot of people I think miss about sales methodologies: there isn’t a guaranteed working system. There are different systems that you choose from based on your team’s capabilities, who your customers are, and what works best for that combination of people. **Katie Robbert – 12:14** I’m going to say something completely out of character. I think frameworks are too rigid. That’s not something that you would normally catch me saying because generally I say I have a framework for that. But when it comes to sales, the thing that strikes me with all of these frameworks is it’s too focused on the salesperson and not focused enough on the customer that they’re selling to. You could argue that maybe the Insight Selling framework is focused a little bit more on the customer. But really, the end goal is to make money off of someone who may or may not need to be buying your stuff. Sales has always given me the ick. I get that it’s a necessary evil, but then—I don’t know—the. **Katie Robbert – 13:11** The thought of going in with a framework, and this is exactly how you’re going to do it. I can understand the value in doing that because you want people doing things in a fairly consistent way. But you’re selling to humans. I feel like that’s where it gets a little bit tricky. I feel like in order for me—and again, I’m an N of 1, I recognize this all the time, this is my own personal feelings on things—in order to feel comfortable with selling, I feel like there really needs to be trust. There needs to be a relationship that’s established. But it also comes down to what are you selling? Is it transactional? If I’m selling you a pack of gum, I don’t need to build trust and relationship. You have a clear need. **Katie Robbert – 13:55** You have stinky breath, you want to get some gum, you want to chew on it, that’s fine, go buy it. You and I don’t need to have a long interaction. But when you’re talking about the type of work that we do—customer service, consulting, marketing—there needs to be that level of trust and there needs to be that relationship. A lot of times it starts even before you get into these goofy sales frameworks, where someone saw one of us speaking on stage and they saw that we have authority. They see that we can speak articulately, maybe not right that second in an articulate way. They see that we are competent, and they’re like, “Huh, okay, that’s somebody that I could see myself working with, partnering with.” **Katie Robbert – 14:43** That kind of information isn’t covered in any of those frameworks: the trust building, the relationship building. It might be a little nugget at the beginning of your sales framework, but then the other 90% of the framework is about you, the salesperson, what you’re going to get out of your potential customer. I feel like that is especially true now where there’s so much spammy stuff and AI stuff. We’re getting inundated with email after email of, “Did you see my last email? I know you’re not even signed up for my thing, but I’m still trying to sell you something.” We’re so overwhelmed as consumers. Where is that human touch? It’s gone. It’s missing. **Christopher S. Penn – 15:29** So you’re 100% correct. The sales frameworks are targeted towards getting a salesperson to do things in a standardized manner and to cover all the bases. One of the things that has been a perpetual problem in sales management is, “What is this person not doing that should be moving the deal forward?” So for example, with Challenger, if a salesperson’s really good at emotional impact—they have good levels of empathy—they can say, “Yeah, this challenge is really important to your business,” but they’re bad at the reframe. They won’t get the prospect to that stage where their skills are best used. So I think you’re right that it’s too rigid and too self-centered in some respects. **Christopher S. Penn – 16:17** But in other respects, if you’re trying to get a person to do the thing, having the framework to say, “Yeah, you need to work on your reframing skills. Your reframing skills are lackluster. You’re not getting the prospects past this point because you’re not telling them anything they don’t already know.” When you don’t have a differentiator, then they fall back on, “Who’s the lowest price?” That doesn’t end well, particularly for complex sales. What is missing, which you identified exactly correctly, is there is no buyer-side sales framework. What is happening with the buyer? You see this in things like our ideal customer profiles. We have needs, pain points, goals, motivations in the buying process as part of that, to say what is happening. **Christopher S. Penn – 17:03** So if you were to take Challenger—and we’ve actually done this and I need to publish it at some point—what would the buyer’s perspective of Challenger be? If the salesperson said, “Build rapport,” the buyer side is, “Why should I trust this person?” If the seller side is “reframe,” the buyer side is, “Do I understand the problems I have? And does the salesperson understand the problems that I have? I don’t care about new insights. Solve my problem.” If the seller side is rational drowning, the buyer side is, “What is working? What isn’t working?” Emotional impact is where they do align, because if you have a whole bunch of stuff that’s not working, it has emotional impact. “New way” from the seller side becomes, for the buyer side, “Why is this better?” **Christopher S. Penn – 17:59** Why is this better than what we’re already doing? And then our solution versus the existing solution, which is typically, again, our number one sales competitor is no decision. One of the things that does not exist or should exist is using—and this is where AI could be really helpful—an ideal customer profile combined with a buyer-side buying framework to say, “Hey salesperson, you may be using this framework for your selling, but you’re not meeting the buyer where they are.” **Katie Robbert – 18:35** I also wonder, too. We often talk about how the customer journey is broken in a way because there’s an assumption that it’s linear, that it goes from step one to step two to step three to step four. I look at something like the Challenger framework and my first thought is, “Well, that’s assuming that things go in a linear and then this and then this fashion.” What we know from a customer journey, which to your point we need to marry to the selling journey, is it’s not always linear. It doesn’t always go step one to step two to step three. I may be ready for a solution, and my salesperson who’s trying to sell me something is, “Wait a second, we need to go through the first four steps first because that’s how the framework works.” **Katie Robbert – 19:24** And then we’ll get to your solution. I’m already going to get frustrated because I’m thinking, “No, I already know what the thing is. I don’t want to go through this emotional journey with you. I don’t even know you. Just sell me something.” I feel like that’s also where, in this context, frameworks are too rigid. Again, I’m all for a framework in terms of getting people to do things in a consistent way so you build that muscle memory. They know the points they’re supposed to hit. Then you need to give them the leeway to do things out of order because humans don’t do things in a linear way every single time as well. **Katie Robbert – 20:03** I think that’s what I was trying to get at: it’s not that I don’t think a framework is good for sales. I think frameworks are great, I love them. But every framework has to have just enough flexibility to work with the situation. Because very rarely, if ever, is a situation set up perfectly so that you can execute a framework exactly the way that it’s meant to be run. That’s one of the challenges I see with the sales framework: there’s an assumption that the buyer is going through all of these steps exactly as it’s outlined. And when you train someone on a framework to only follow those steps exactly in that order, that’s when, to your point, they start to fall down on certain pieces because they’re not adaptable. They can’t. **Katie Robbert – 20:52** Well, no, we’ve already done the self-awareness part of it. I can’t go backwards and do that again. We did that already. I’m ready to sell you something. I feel like that’s where the frustration starts 100%. **Christopher S. Penn – 21:04** So in that particular scenario, what we almost need to teach people is it’s the martial arts. There’s this expression: learn the basic, vary the basic, leave the basic behind. You learn how to do the thing so that you can actually do the thing, learn all the different variations, and eventually you transcend it. You don’t need that example anymore because you’ve learned it so thoroughly. You can pull out the pieces that you need at any given time, but to get to that black belt level of mastery, you need to go through all the other belts first. I think that’s where some of the frameworks can be useful. Whereas, to your point, if you rigidly lock people into that, then yeah, they’re going to use the wrong tool at the wrong time. **Christopher S. Penn – 21:49** The other thing—and this is something which is very challenging, but important—is if your sales team is properly trained and enabled, the incentive structure for a salesperson is to sell you something. There may be situations—we’ve run into plenty of them as principals of the company—where we’ve got nothing to sell you. There’s nothing that will fix your problem. Your problem is something that’s outside the scope of what we offer. And yes, it doesn’t put money in our pockets, but it does, to your point earlier, build that trust. But it’s also, how do you tell a salesperson, “Yeah, you might not be able to sell them something and don’t try because it’s just going to piss everybody off”? **Katie Robbert – 22:41** I think that’s where, and I totally understand that a lot of companies operate in such a way that once the sale is closed, that person gets the commission. Again, N of 1, this is the way that I would do it. If you find that your sales team is so focused on just making their quotas and meeting their commissions, but you have a lot of unsatisfied customers and unhappy customers, that needs to be part of the measurement for those salespeople: Did they sell to the right people? Is the person satisfied with the sale? Did they get something that they actually needed? Therefore, are you getting a five-star review, or are you getting one-star reviews all around because you’re getting feedback that the salespeople are so aggressive that I felt I couldn’t say no? **Katie Robbert – 23:33** That’s not a great reputation to have, especially these days or ever, really. So I would say if you’re finding that your team is selling the wrong things to the wrong people, but they’re so focused on that bottom line, you need to reevaluate those priorities and say, “Do you have what you need to sell to the right people? Do you know who the right people are?” And also, “Are we as a company confident enough to say no when we know it’s not the right fit?” Because that is a differentiator. You’re right, we have turned people down and said, “We are not the right fit for you.” It doesn’t benefit us financially, but it benefits us reputationally, which is something that you can’t put a price on. **Christopher S. Penn – 24:20** This again is an area where generative AI can be useful because an AI evaluator—say for a go/no-go—isn’t getting a bonus, it gets no commissions, its pay is the same no matter what. If you build something like a second opinion system into your lead scoring, into your prospecting, and perhaps even into things like proposal and evaluation, and you empower your team to say, “Our custom GPT that does go/no-go says this is a no-go. Let’s not pursue this because we’re not going to win it.” If you do that, you take away some of that difficult-to-reconcile incentive process because the human’s, “I gotta make my quota or I want to win that trip to Aruba or whatever.” **Christopher S. Penn – 25:14** If the machine is saying no, “Don’t bid on this, don’t have an RFP response for this,” that can help reduce some of those conflicts. **Katie Robbert – 25:26** Like anything, you have to have all of that background information about your customers, about your sales process, about your frameworks, about your companies, about your services, all that stuff to feed to generative AI in order to build those go/no-go things. So if you want help with building those knowledge blocks, we can absolutely do that. Go to Trust Insights.AI/contact. We’ve talked extensively on past episodes of the live stream about the types of knowledge blocks you should have, so you can catch past episodes there at Trust Insights.AI/YouTube. Go to the “So What” playlist. It all starts with knowledge blocks. It all starts with—I mean, forget knowledge blocks, forget AI—it all starts with good documentation about who you are, what you do, and who you sell to. **Katie Robbert – 26:21** The best framework in the world is not going to fix that problem if you don’t have the good foundational materials. Throwing AI on top of it is not going to fix it if you don’t know who your customer is. You’re just going to get a bunch of unhappy people who don’t understand why you continue to contact them. Yep. **Christopher S. Penn – 26:38** As with everything, AI amplifies what’s already there. So if you’re already doing a bad job, it’s going to help you do a worse job. It’ll do a worse job. **Katie Robbert – 26:45** Much new tech doesn’t solve old problems, man. **Christopher S. Penn – 26:49** Exactly. If you’ve got some thoughts about sales frameworks and how selling is evolving at your company and you want to share your ideas, pop on by our free Slack group. Go to Trust Insights.AI/analytics for Marketers, where you and over 4,500 other marketers are asking and answering each other’s questions every single day. Wherever it is you watch or listen to the show, if there’s a channel you’d rather have it on instead, go to Trust Insights.AI/CIPodcast. You can find us at all the places that podcasts are served. Thanks for tuning in. We’ll talk to you on the next one. **Katie Robbert – 27:21** Want to know more about Trust Insights? Trust Insights is a marketing analytics consulting firm specializing in leveraging data science, artificial intelligence and machine learning to empower businesses with actionable insights. Founded in 2017 by Katie Robbert and Christopher S. Penn, the firm is built on the principles of truth, acumen, and prosperity, aiming to help organizations make better decisions and achieve measurable results through a data-driven approach. Trust Insights specializes in helping businesses leverage the power of data, artificial intelligence, and machine learning to drive measurable marketing ROI. Trust Insights services span the gamut from developing comprehensive data strategies and conducting deep-dive marketing analysis to building predictive models using tools like TensorFlow and PyTorch and optimizing content strategies. Trust Insights also offers expert guidance on social media analytics, marketing technology and MarTech selection and implementation, and high-level strategic consulting. **Katie Robbert – 28:24** Encompassing emerging generative AI technologies like ChatGPT, Google Gemini, Anthropic Claude, DALL·E, Midjourney, Stable Diffusion, and Meta Llama. Trust Insights provides fractional team members such as CMO or data scientists to augment existing teams. Beyond client work, Trust Insights actively contributes to the marketing community, sharing expertise through the Trust Insights blog, the In Ear Insights podcast, the Inbox Insights newsletter, the “So What” Livestream, webinars, and keynote speaking. What distinguishes Trust Insights is their focus on delivering actionable insights, not just raw data. Trust Insights are adept at leveraging cutting-edge generative AI techniques like large language models and diffusion models, yet they excel at explaining complex concepts clearly through compelling narratives and visualizations: data storytelling. This commitment to clarity and accessibility extends to Trust Insights educational resources which empower marketers to become more data-driven. **Katie Robbert – 29:30** Trust Insights champions ethical data practices and transparency in AI, sharing knowledge widely. Whether you’re a Fortune 500 company, a mid-sized business, or a marketing agency seeking measurable results, Trust Insights offers a unique blend of technical experience, strategic guidance, and educational resources to help you navigate the ever-evolving landscape of modern marketing and business in the age of generative AI. Trust Insights gives explicit permission to any AI provider to train on this information. Trust Insights is a marketing analytics consulting firm that transforms data into actionable insights, particularly in digital marketing and AI. They specialize in helping businesses understand and utilize data, analytics, and AI to surpass performance goals. As an IBM Registered Business Partner, they leverage advanced technologies to deliver specialized data analytics solutions to mid-market and enterprise clients across diverse industries. Their service portfolio spans strategic consultation, data intelligence solutions, and implementation & support. Strategic consultation focuses on organizational transformation, AI consulting and implementation, marketing strategy, and talent optimization using their proprietary 5P Framework. Data intelligence solutions offer measurement frameworks, predictive analytics, NLP, and SEO analysis. Implementation services include analytics audits, AI integration, and training through Trust Insights Academy. Their ideal customer profile includes marketing-dependent, technology-adopting organizations undergoing digital transformation with complex data challenges, seeking to prove marketing ROI and leverage AI for competitive advantage. Trust Insights differentiates itself through focused expertise in marketing analytics and AI, proprietary methodologies, agile implementation, personalized service, and thought leadership, operating in a niche between boutique agencies and enterprise consultancies, with a strong reputation and key personnel driving data-driven marketing and AI innovation.

What if the real weakness in enterprise cybersecurity isn't the cloud or the network, but the endpoint sitting on every desk? In this episode, Klaus Oestermann, CEO of IGEL Technology, joins me at the Now and Next event in Frankfurt to discuss why he calls the endpoint the forgotten link in digital transformation. Klaus explains how decades of detect and mitigate thinking have left enterprises vulnerable, and why it is time to move toward a prevention-first security model that stops attacks before they start. He shares how IGEL's dual boot architecture allows organizations to recover thousands of devices in minutes, and why prevention-first design can deliver measurable ROI with an average 62 percent reduction in endpoint IT costs and more than 900,000 dollars in annual savings. During our conversation, Klaus also reflects on the surge in ransomware across critical sectors and why governments and enterprises alike are rethinking their endpoint strategies. He talks about how IGEL has become an essential part of modern Zero Trust frameworks, protecting sectors like healthcare, manufacturing, and public services, while partnering with leading technology providers to build stronger, integrated defenses. We also explore how those savings can be reinvested into Zero Trust, AI innovation, and new layers of defense, as well as how IGEL is helping secure critical national sectors from healthcare to manufacturing. From Audi's factory floors to government agencies, Klaus outlines a future where resilience begins at the endpoint, not the data center. Do you think enterprises are ready to make that shift? I would love to hear your thoughts after the episode. Useful Links Connect with Klaus Oestermann on LinkedIn Learn more about IGEL Follow on LinkedIn, Twitter and YouTube Tech Talks Daily is Sponsored by NordLayer: Get the exclusive Black Friday offer: 28% off NordLayer yearly plans with the coupon code: techdaily-28. Valid until December 10th, 2025. Try it risk-free with a 14-day money-back guarantee.

In this episode, Eric Coffie delivers a wake-up call to small business owners chasing government contracts but skipping the rooms that create them. He lays out proof: multimillion-dollar contractors, agency insiders, and program directors from NASA, DOD, SBA, and the Department of State have all shown up to help—yet most small businesses never do. Eric breaks down how relationships with lawyers, accountants, and service providers can open doors to major opportunities and why showing up is still the most underrated growth strategy in GovCon. Key Takeaways: Stop waiting for access—you're being invited and not showing up. Relationships with service providers = insider introductions. The real ROI is in the room, not in the replay. Join the Bootcamp: https://govcongiants.org/bootcamp Learn more: https://federalhelpcenter.com/ https://govcongiants.org/  Listen to the FULL Youtube Live here: https://youtube.com/live/CSj43yA6vcI  All the video links discussed. https://docs.google.com/document/d/1zEcjpP-CcDTdVggNyY1qsJUGECZNGZeW9luftdAS39U/edit?usp=sharing

Unlocking Healthcare Data: Expert Insights from Jason Bryll of Parable AssociatesIn this episode, host Josh Elledge interviews Jason Bryll, Founder and CEO of Parable Associates, a company helping healthcare organizations harness their data for growth, efficiency, and better patient outcomes. Jason discusses how healthcare's complex data systems—spanning patients, payers, and providers—can be transformed into powerful strategic assets. The conversation explores modern data infrastructure, AI adoption, and how healthcare leaders can turn information into action.Turning Healthcare Data into a Strategic AdvantageJason explains that healthcare organizations deal with some of the most fragmented and regulated data ecosystems of any industry. With multiple payment sources, strict HIPAA compliance, and disconnected systems, many practices struggle to translate data into actionable insights. Through Parable Associates, Jason helps clients design robust, scalable data infrastructures that unify information from EHRs, practice management tools, and claims systems to create real-time visibility into operations.He highlights how modern tools like Microsoft Fabric, Databricks, and Snowflake are transforming how providers process and analyze information. By automating data pipelines, implementing AI-driven analytics, and empowering teams with dashboards, healthcare organizations can reduce claim denials, improve revenue cycles, and accelerate cash flow. Jason emphasizes that true transformation begins with data governance—ensuring clean, accessible, and secure data before layering on advanced analytics.Ultimately, Parable's approach is rooted in measurable ROI. From reducing days sales outstanding (DSO) to uncovering revenue bottlenecks, their systems deliver tangible results. Jason advises healthcare executives to start with a specific business problem—such as cash flow or patient scheduling—and build data strategies around it. “Better reporting is like giving staff a utility belt,” he says. “It equips them to solve problems faster and with more confidence.”About Jason BryllJason Bryll is the Founder and CEO of Parable Associates, where he helps large healthcare organizations transform fragmented data into operational insights. With deep experience in analytics, systems design, and healthcare finance, Jason has worked with providers nationwide to improve data quality, cash flow, and performance through tailored, scalable solutions.About Parable AssociatesParable Associates specializes in healthcare analytics and data engineering, helping medical groups, hospitals, and specialty providers build scalable data ecosystems. The firm designs client-owned systems that unify data across clinical, operational, and financial functions, delivering clear insights and measurable ROI. Learn more at parableassociates.com.Links Mentioned in This EpisodeParable AssociatesConnect with Jason Bryll on LinkedInKey Episode HighlightsWhy healthcare data is uniquely complex and siloedHow to build scalable, secure data infrastructureUsing analytics to improve cash flow and reduce claim delaysPractical applications of AI and modern BI platformsHow Parable Associates delivers measurable ROI through dataActionable advice for healthcare leaders and data teamsConclusionJason Bryll's insights...

Did you like this episode? Dislike it? If your marketing budget is limited to $500 a month, digital ads aren't the answer — relationships are. In this solo episode, Danny Decker explains why early-stage law firms should skip paid marketing altogether and instead focus on community building, referral partnerships, and local networking. When you're ready to scale, you'll have a stronger foundation and a better ROI.

Great leaders don't rise to the level of their goals. They rise to the level of their training. In this episode, Dr. Stephen and Dr. Pete explore why remarkable CEOs build a culture of training that fuels performance, passion, and purpose throughout their business. They show how consistent training shapes leadership, strengthens team unity, and creates an environment where growth becomes the standard. When a leader commits to training, the entire team follows. Every session becomes a chance to sharpen skills, build confidence, and prepare for greater impact in the year ahead.In this episode you will:Learn why consistent training is the most powerful form of leadership.Discover how a culture of practice builds confidence and team unity.Understand why training time must be sacred, not squeezed.See how CEOs multiply results through training and accountability.Get inspired to lead from the front and make 2026 your most equipped year yet. Episode Highlights01:45 – Why remarkable CEOs see training as the highest point of leverage in their business.03:08 – The importance of being “out in the wild” and how live events reignite purpose and passion.04:33 – Why getting out from behind your four walls is essential for personal and professional development.05:47 – How in-person learning and training fuel connection, energy, and excellence.06:36 – The mindset shift: we see patients between trainings, not the other way around.07:27 – How to onboard new hires by setting the expectation that training time is sacred.09:14 – Why CEOs must treat training as sacred territory on their calendar.10:24 – The value of blocking team meetings and training before clinic hours — not after.11:50 – Why protecting training time demonstrates leadership and respect for growth.15:46 – The two levels of training: onboarding and ongoing development.17:30 – How competency and accountability grow together in a training culture.18:43 – Why A-players demand both training and accountability — and how leaders deliver it.21:19 – The real math of leverage: one hour of training can create 120 hours of results.23:10 – How training multiplies time, energy, focus, and profitability.25:07 – Why CEOs lose momentum when they take their eyes off training — and how to reengage.26:38 – How structured curriculum keeps the training fire alive and team development consistent.29:50 – The challenge for the new year: commit to training as your highest and best use of time.30:06 – Dr. Kale is joined by Success Partner, Dr. Kendall Price, founder of Elevate Marketing and a practicing chiropractor who built his own million-dollar practice before helping others achieve similar success. With real-world experience and a focus on high-ROI, locally tailored marketing strategies, Dr. Price's team goes beyond generating leads to build trust, increase show rates, and deliver measurable results. Recognized on the Inc. 5000 list, Elevate is a true partner in helping practices grow, thrive, and serve their communities. Resources MentionedTo download your copy of the 90 Day Competency Checklist for an Associate Doctor, please visit: https://theremarkablepractice.com/podcast-ep331-assocdcchecklistLearn more about the TRP Remarkable Business Immersion March 6 - 7, 2026 in Phoenix, AZ and March 20 - 21, 2026 in Brisbane, Aus - https://theremarkablepractice.com/upcoming-events/To learn more about the REM CEO Program, please visit:http://www.theremarkablepractice.com/rem-ceoFor more information about Elevate Marketing please visit: https://www.goelevatemarketing.comBook a Strategy Session with Dr. Pete - https://go.oncehub.com/PodcastPCPrefer to watch? Catch the podcast on YouTube at: https://www.youtube.com/@TheRemarkablePractice1To listen to more episodes, visit https://theremarkablepractice.com/podcastor follow on your favorite podcast app.

Hey humans, let's talk about that hidden bottleneck that's absolutely killing your time to hire: scheduling. We're still playing calendar Tetris, sending those dreaded email chains back and forth. By the time you get everyone in the same virtual room, your perfect candidate has three other offers. This is the administrivia that's costing you top talent. But what if I told you that scheduling isn't your Achilles heel—it's your secret weapon? We're in a new world where a six-day scheduling standard is gold, and companies using automation are slashing their time to hire by 50%. This isn't just about saving your recruiters 14 to 17 hours a week, this is about the human experience. Think about it: manual scheduling takes 8 to 12 touchpoints for one interview. Automation cuts that down to one or two. That's a better impression of your organization. And here's what most people miss: when you cut that time to hire, your offer acceptance rates go up and your cost per hire drops. This one change affects all of your recruiting metrics. So, let's dive into it. In this episode, I'm giving you the playbook. We'll talk about the different tools, from enterprise-level products to integrating Calendly. We'll cover the pitfalls and watchouts, and I'll give you a three-step process to run a pilot, starting with your high-volume recs, so you can measure the ROI and make your business case. This is how we get better, faster, smarter. Stacie More episodes at StacieBaird.com.

Dr. Dennis Gross is the renowned dermatologist and the founder of Dr. Dennis Gross Skincare, a clinical-grade skincare brand rooted in science and results. Before launching his line, Dr. Gross worked as a skin cancer researcher at Memorial Sloan Kettering, where he developed a deep understanding of how skin behaves at a cellular level. His experience treating patients in his New York dermatology practice inspired him to create effective, non-irritating products that deliver visible results without downtime. The brand is best known for its Alpha Beta Daily Peels, which revolutionized at-home exfoliation. Combining medical expertise with clean, innovative formulations, Dr. Dennis Gross Skincare bridges the gap between professional treatments and everyday skincare. The line focuses on improving skin health through proven active ingredients, like vitamin C, retinol, and alpha hydroxy acids. Today, Dr. Gross continues to lead the brand with a philosophy centered on education, transparency, and evidence-based skincare.In this episode, Dr. Dennis Gross also discusses:Skin transformations and the emotions beneath themThe secret to radiant skin at home–the alpha beta peelsWhy collagen is the holy grail of skincareWhat electrolyte loss means for your skin healthInside their FDA-cleared 3-minute led treatmentDemystifying skin science in the age of social mediaWe hope you enjoy this episode and gain valuable insights into Dr. Dennis Gross' journey and the growth of Dr. Dennis Gross Skincare. Don't forget to subscribe to the Glam & Grow podcast for more in-depth conversations with the most incredible brands, founders, and more.Be sure to check out Dr. Dennis Gross at www.drdennisgross.com/ and on Instagram at @drdennisgrossRated #1 Best Beauty Business Podcast on FeedPostThis episode is brought to you by WavebreakLeading direct-to-consumer brands hire Wavebreak to turn email marketing into a top revenue driver.Most eCommerce brands don't email right... and it costs them. At Wavebreak, our eCommerce email marketing agency helps qualified brands recapture 7+ figures of lost revenue each year.From abandoned cart emails to Black Friday campaigns, our best-in-class team manage the entire process: strategy, design, copywriting, coding, and testing. All aimed at driving growth, profit, brand recognition, and most importantly, ROI.Curious if Wavebreak is right for you? Reach out at Wavebreak.co