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Cold brew only is not a normal thing for a coffee bar. It takes deep dedication, innovation, and focus to drive that concept and offer customers out of the ordinary that they both remember AND love. For ten years now our guest has been blazing a trail for cold brew lovers to experience a fun, hospitable, pure, and deliciously crafted cold brew menu. Today we will be talking to Stephanie Jones, Founder of Mrs. Jones Cold Brew in Pensacola, FL Mrs. Jones Cold brew is a brick and mortar cafe that specializes in high end bottled cold brew with a full menu of flights, specials, flavors, a build your own concept, and classics, all with just cold brew. No espresso machine in sight. What started as an idea in her kitchen, grew to farmers markets, and not 3 years into her own cafe, Stephanie Jones is sitting down with us to tell the story of here humble beginnings, lessons learned, and the secrets to serving customers cold brew with genuine warmth. Stephanie is also a 3x Key Holder Coaching Group cohort member! So I have been blessed to see this businesses recent growth. Here community has raved about her and her team for years and I am thrilled to get her on the show to tell her story and show us what is possible with cold brew and a dream. Consulting to help you and your coffee business thrive. Book a free call now: https://calendly.com/chrisdeferio/30min Related episodes: 430 : Embracing "Unreasonable Hospitality" w/ Will Guidara | Thank You NYC + The Welcome Conference SHIFT BREAK! The Trend of Backwards Hospitality SHIFT BREAK! The Trend of Backwards Hospitality 469: Unremarkable Hospitality and Cafe Terroir SPONSORS! "Your Brand Cafe" for all your Cups, Sleeves printing and much more! The worlds best plant based beverages! The Barista Series!
Jon Buehler spent 32 years with the Modesto Police Department, including more than 20 years as a homicide detective investigating murders and some of the most disturbing cases of his career. In this episode of Locked In with Ian Bick, Jon takes us inside the cases the public never heard about — what he saw at crime scenes, how detectives actually build a murder case, the details that never made the news or came out in court, and what more than two decades of investigating homicide does to the person behind the badge. He also shares his firsthand experience working the Scott Peterson case, one of the most widely followed murder investigations and trials in American history. _____________________________________________ Thank you to HIMS & CASH APP for sponsoring this episode: Hims: Ready to reach your goals? Visit https://www.hims.com/lockedin to get a personalized, affordable plan that gets you. _____________________________________________ Cash App: Download Cash App Today: https://click.cash.app/ui6m/6pao71et #CashAppPod Cash App is a financial services platform, not a bank. Banking services provided by Cash App's bank partner(s). Prepaid debit cards issued by Sutton Bank, Member FDIC. Cash App Visa® Debit Flex Cards issued by Sutton Bank, Member FDIC, and The Bancorp Bank, N.A., pursuant to a license from Visa U.S.A. Inc. See terms and conditions for the Sutton prepaid card, Sutton debit flex card, and Bancorp debit flex card. Cash App Green features, Savings, Direct deposit, Round ups, Overdraft coverage and Discounts provided by Cash App, a Block, Inc. brand. Visit cash.app/legal/podcast for full disclosures. _____________________________________________ Connect with Jon Buehler: https://www.linkedin.com/in/jon-buehler-64871821 _____________________________________________ Become an EXCLUSIVE Locked In: After Hours Member & recieve a FREE merch box: https://lockedin.supportingcast.fm/ _____________________________________________ Hosted, Executive Produced & Edited By Ian Bick: https://ianbick.com/ _____________________________________________ Timestamps: 00:00 Meet John Buehler 00:43 Growing Up in a Cop Family 02:44 Choosing Law Enforcement 04:33 Understanding Modesto 05:55 The Shooting at the Stoplight 10:56 Crime Scene Diagrams and Mentorship 14:19 Becoming a Detective 15:15 The Elusive Sports Memorabilia Thief 26:36 Transferred to Homicide Unit 27:39 The Ice Chest Murder 38:18 Interview Techniques and the Bank Robber 44:56 When Confessions Are Hard 55:03 A Case That Still Haunts 57:46 Interviewing a Suspect 01:00:20 The Disappearance of Shanti 01:05:00 Delivering Death Notifications 01:14:32 Role in the Scott Peterson Case 01:22:23 Peterson Case Resurgance 01:23:15 Thoughts on Crime Documentaries 01:25:03 The Hammer Murder 01:30:56 An Unrelated Case Unfolds 01:39:00 Making Sense of Senseless Acts 01:43:33 Unsolved Cases and Cold Cases 01:47:29 Life After Homicide 01:49:10 Consulting and Media Commentary 01:53:20 Travel and Other Agencies 01:57:40 The Unforgettable David Case 02:02:38 Final Lessons and Reflections _____________________________________________ To advertise on the show, contact sales@advertisecast.com or visit https://advertising.libsyn.com/LockedInWithIanBicka
We love extremes. Novel services, events, specials, and stunts to catapult us into the consciousness of our customers seem to be what we favor and are fixated on. After all, it proves that we are different, better, and that we care about people and quality!...right? Not exactly. Just like Settling the Table before it, Wil Guidara's great book, Unreasonable Hospitality has been making the rounds in the coffee sphere. Many draw inspiration from this book and it helps them make their shops better. Others I have seen take the idea of "unreasonable" and jump over the basics directly into extreme and novel one off efforts or give into the compulsion to reinvent vs refine who they are and what they do. This I feel is a mistake. Today we will be talking about why we need to start with and more successfully maintain reasonable hospitality in order to naturally bring about the kind of moments we can later say were unreasonable, but fit with who we are, vs efforts that we slap on to our shops that are flailing in the basics. Consulting to help you and your coffee business thrive. Book a free call now: https://calendly.com/chrisdeferio/30min Related episodes: 430 : Embracing "Unreasonable Hospitality" w/ Will Guidara | Thank You NYC + The Welcome Conference SHIFT BREAK! The Trend of Backwards Hospitality SHIFT BREAK! The Trend of Backwards Hospitality 469: Unremarkable Hospitality and Cafe Terroir SPONSORS! "Your Brand Cafe" for all your Cups, Sleeves printing and much more! The worlds best plant based beverages! The Barista Series!
Dr. Christopher Winter has been involved with sleep medicine and sleep research since 1993. Currently he is the owner of Charlottesville Neurology and Sleep Medicine clinic and CNSM Consulting. He is the author of The Sleep Solution: Why Your Sleep is Broken and How to Fix It as well as The Rested Child: Why Your Tired, Wired or Irritable Child May Have a Sleep Disorder – and How to Help. In addition to working with numerous professional sports organizations to help their athletes optimize sleep (including the reigning World Series champion Los Angeles Dodgers and NBA Champion Oklahoma City Thunder), he is the host of the podcast Sleep Unplugged with Dr. Chris Winter which has consistently ranked as one of the most popular medical podcasts in the country. SHOWNOTES:
A battery only earns its keep when it can connect to the grid and get to work. What does it take to turn better battery technology into a viable energy project?In episode 373 of the Clean Power Hour, Tim Montague speaks with Dr. Simon Engelke, founder of Battery Associates and Battery MBA and host of the Battery Insiders podcast. They explore the technology, economics, and expertise needed to scale storage across the grid, transportation, and emerging industries.Drawing on his Cambridge PhD in lithium-ion batteries and his work advising and training industry professionals, Simon explains why chemistry is only part of the story. Utilization, manufacturing scale, maintenance, investor confidence, and grid access all shape whether a battery project succeeds.Tim and Simon discuss:• Stationary storage and mobility: where Simon sees demand growing and how vehicle-to-grid programs can put parked EV batteries to work• Battery technology explained: LFP and NMC cathodes, silicon anodes, sodium-ion batteries, and what changes when the electrolyte becomes solid• Manufacturing scale: why increasing production can drive battery costs down through learning and process improvements• Vanadium flow batteries: Tim raises G&W Electric's experience, while Simon discusses pump and seal failures he has encountered and the challenge of proving a bankable business case• Project economics: why cycling, utilization, operating reliability, and a track record matter to developers and investors• Interconnection bottlenecks: Simon describes investors in Germany ready to deploy batteries that cannot yet connect, leaving assets idle while they continue to age• U.S. manufacturing: Simon's view that repurposing automotive battery factories could temporarily expand stationary storage supply, with EV demand changing that equation• New applications: how data centers, drones, humanoid robots, and electric aviation are expanding the conversation beyond solar and EVs• Battery careers: why engineers, solar professionals, business leaders, and people from other disciplines need to understand the full battery value chain• Inside Battery MBA: a 12-week online program built around live industry experts, office hours, and collaborative case studies, with group enrollment options for employersSimon also shares a Battery MBA case study exploring how a data center battery could serve both as backup power and as storage for an island grid. His message to professionals: start with the skills you enjoy using, then look for where they can contribute to the battery industry.For solar, storage, and microgrid professionals, this conversation connects battery innovation with the practical decisions behind project deployment, workforce development, and long-term business strategy.Learn more about Simon Engelke:Dr. Simon Engelke | LinkedIn Battery Associates | Training, Consulting & Insights BatteryMBA | CPD-Accredited Battery Course All Battery Insiders podcast episodes Support the showConnect with Tim Clean Power Hour Clean Power Hour on YouTubeTim on TwitterTim on LinkedIn Email tim@cleanpowerhour.com Review Clean Power Hour on Apple PodcastsThe Clean Power Hour is produced by the Clean Power Consulting Group and created by Tim Montague. Contact us by email: CleanPowerHour@gmail.comCorporate sponsors who share our mission to speed the energy transition are invited to check out https://www.cleanpowerhour.com/support/The Clean Power Hour is brought to you by CPS America, maker of North America's number one 3-phase string inverter, with over 6GW shipped in the US. With a focus on commercial and utility-scale solar and energy storage, the company partners with customers to provide unparalleled performance and service. The CPS America product lineup includes 3-phase string inverters from 25kW to 275kW, exceptional data communication and controls, and energy storage solutions designed for seamless integration with CPS America systems. Learn more at www.chintpowersystems.com
In episode 272, Coffey talks with Amie Fox about inclusive recruitment as a skills-first strategy — and why getting disability inclusion right across the hiring lifecycle unlocks better outcomes for all types of diverse talent. – HRSOUTHWEST October 11-13, 2026 – Good Morning, HR listeners can use the promo code 2026-CoffeyGMHR-100 to save $100 on an HRSouthwest full conference registration at https://hrsouthwest.com!------------------------------------------------------------------------------------------------------------------------------------------------ They discuss inclusive recruitment defined as removing intentional and unintentional barriers so the best-skilled candidate can move through the process without obstruction; honest, specific job descriptions that reflect actual role requirements rather than aspirational proxies and that allow unqualified candidates to self-select out; disability as the inclusion starting point — with the disability community twice as likely to be unemployed as non-disabled peers despite being frequently over-educated; the average $300 cost of a reasonable accommodation in the US and available government funding through state and county workforce boards to offset it; skills-based hiring as the most equitable screening approach because it focuses on demonstrable job-relevant competencies rather than credential proxies; AI and assistive technology as equalizers for candidates and employees with disabilities, enabling participation and independence in ways previously unavailable; designing the application process intentionally — including accessibility of job postings, assessments, and office environments — to remove barriers before the interview stage; how to handle disability disclosure in interviews, ask practical accessibility questions, and kick the elephant out of the room without legal risk; the medical model versus social model of disability and why moving past fear of offense is the key to unlocking genuine inclusion conversations; and onboarding as the most critical retention tool — including pre-start communication, 90-day planning, accommodations setup before day one, and maintaining connection so new hires know where the bathroom is. Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for three quarters of a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.ABOUT OUR GUEST Amie Fox is the Founder of A Fox Consulting, a trainer and keynote speaker who helps founders, HR and operations leaders in growing organisations build practical people systems that improve employee engagement, manager confidence, and business performance. She moved into this work after a portfolio career across communications, training, fundraising, corporate responsibility, and operations exposed her to how differently people experience workplaces. A key turning point was struggling to find early employment as a visually impaired woman, which shaped her understanding of hidden barriers, workplace design, and the importance of systems that help people perform at their best. Her credibility is grounded in recent and current roles: she set up A Fox Consulting, serves as a non-executive director at Vision Ireland, and has held senior CSR and operations roles at organisations including SCOPE Eyecare & Healthcare. Through her consulting, communications, fundraising, and inclusion work, she has contributed to projects with organisations such as McDonald's, Telefonica, Deloitte, Novartis, Abbott, Newstalk, and John Sisk & Sons. Amie's work is built around the employee life cycle as the foundation for better people performance. She supports leaders and managers through coaching, training, and mentoring designed to maximise employee engagement and performance across each stage of that life cycle. Her book Mind the Blind Spot: Decision to Done and her FoxBuzz framework are practical manifestations of her central thesis: when people feel good, they perform at their best — but that idea only becomes useful when translated into clear routines, structures, and systems that work in boardrooms and in daily operations. Amie can be reached at:Website: www.afox.ieLinkedIn: https://www.linkedin.com/in/amie-fox-a3420333/Instagram: https://www.instagram.com/consultingafox/YouTube: https://www.youtube.com/@AFoxConsulting ABOUT MIKE COFFEY Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative (https://www.imperativeinfo.com/), a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business. Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening (https://pfcinformation.com/) brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association. Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast (https://goodmorninghr.com/), where each week he talks to business leaders about bringing people together to create value for all stakeholders. Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year. Mike serves as a board member of a number of organizations, including the Texas State Council (https://texasshrm.org/), where he serves Texas' 30 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County (https://workforcesolutions.net/); the Texas Association of Business (https://txbiz.org/); and the Fort Worth Chamber of Commerce (https://www.fortworthchamber.com/), where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week. Mike and his very patient wife of 29 years are empty nesters in Fort Worth. LEARNING OBJECTIVES • Define inclusive recruitment as a skills-first, barrier-removal process and apply a five-stage framework — advertising reach, accessible information, application design, interview structure, and onboarding — to identify gaps in an existing hiring process. • Explain why disability inclusion serves as a foundation for broader inclusive hiring, and describe how accommodati...
In this episode, Mike Flynn joins Liam to break down how companies are moving from AI experimentation to measurable business value. Mike has spent more than 20 years in consulting, including nearly a decade at EY, nine years at PwC, and now leads the technology sector for EY's consulting business. They discuss why businesses need to redesign workflows around AI instead of simply adding AI to existing processes, how EY's "Design for Zero" approach works, and why AI agents are changing the economics of software. Mike also explains the real costs behind AI agents, what enterprises want from AI vendors, how AI is reshaping consulting, and why EY is investing in forward-deployed engineering. Key Topics Covered Moving from AI experiments to measurable ROI EY's "Design for Zero" approach to AI-first workflows Why per-seat software budgets break with AI agents The real cost of an AI agent task What enterprises want from AI vendors How AI is changing consulting and forward-deployed engineering Episode Timestamps 00:00 - Introduction and Mike's path from the Air Force to EY and PwC 01:58 - What Mike's role at EY looks like today 03:57 - Why point solutions create "trapped work" 04:29 - From AI experiments to end-to-end transformation 07:47 - Where AI-first redesign is working today 10:00 - Why AI is breaking the per-seat software model 13:01 - The real costs behind running an AI agent 16:00 - Measuring AI spend versus business value 18:28 - How much work will AI actually take over? 20:52 - Why companies need more granular AI cost controls 25:53 - Building automated control loops for AI 31:21 - Experimenting with enterprise AI tools at scale 36:02 - Why enterprise AI adoption moves slower than personal AI 39:37 - CIOs shift from adoption to process redesign 41:29 - What enterprises want from AI vendors 45:24 - Consulting versus AI deployment at EY 46:36 - Why AI may create more consulting work, not less 49:00 - EY's forward-deployed engineering strategy 52:16 - The two qualities Mike looks for when hiring 55:33 - Why Mike does what he does Where to find Mike: LinkedIn - https://www.linkedin.com/in/michaelbernardflynn/ EY - https://www.ey.com/ Partner Links Upgrade your AI toolkit: https://www.theaireport.ai/ai-executive-pass Subscribe to our free newsletter: https://newsletter.theaireport.ai/subscribe Join the community: https://community.theaireport.ai/checkout/the-ai-report-welcome-gift?coupon_code=WRTH Learn more about your ad choices. Visit megaphone.fm/adchoices
As the United States officially ends its military mission in Iraq after 23 years, we're left wondering: what does this mean for the country's future? This episode of our podcast takes a closer look at the complexities of the situation with a unique perspective from a seasoned expert.The conversation delves into the intricacies of the U.S. military presence in Iraq, the role of Central Command, and the impact of the Iran conflict on the region. Our guest, a retired U.S. Air Force Colonel with extensive experience in the Middle East, shares his insights on the current state of Iraq and the lessons learned from the past. From the legacy of the Iraq War to the current tensions with Iran, this episode offers a nuanced understanding of the complex dynamics at play.One of the key takeaways from this conversation is the importance of understanding the delicate balance of power in Iraq, where Shia, Sunni, and Kurdish populations coexist. The Colonel also highlights the significance of the U.S. military presence in the region, which is not just about combat operations, but also about building relationships and ensuring interoperability with local forces. Additionally, he discusses the impact of the Iran conflict on the region and the lessons learned from the past, including the importance of a slow and deliberate withdrawal.If you're interested in gaining a deeper understanding of the complexities of the Middle East and the implications of the U.S. military presence in Iraq, tune in to this episode to hear the Colonel's expert analysis and insights.See omnystudio.com/listener for privacy information.
WWW.ADVENTUREFREAKSSS.COM Find your Ideal Destination Here: https://adventurefreaksss.com/ideal-destination-finder/ ================================= How to work with me: =================================
Samantha French is a proud Aboriginal and Torres Strait Islander entrepreneur and the founder of Blak Pearl Coaching & Consulting. In this episode, we explore her story, how she empowers First Nations women through culturally grounded coaching and mentoring, helping women build confidence as well as empowering women through leadership by stepping into their full potential.
Dans ce nouvel épisode de Consulting Insider, Arnaud Caldichoury reçoit Francois Soubien, CEO de Talan, pour décrypter les mutations profondes du conseil, des ESN et des sociétés de services à l'heure de l'intelligence artificielle.De son parcours dans la supply chain à la direction de Talan, Francois Soubien partage sa vision d'un marché du conseil profondément transformé par l'IA, où l'impact, l'expertise et la capacité d'exécution deviennent centraux.Au fil de l'échange, il revient sur les nouveaux leviers de différenciation des cabinets : hybridation entre conseil et technologie, passage à l'échelle des cas d'usage IA, mesure du ROI et évolution des compétences.Au programme dans cet épisode :Pourquoi seulement une minorité d'entreprises mesure réellement le ROI de ses initiatives IA, et pourquoi cette mesure devient indispensable.La manière dont Talan fait monter ses équipes en compétences sur l'IA générative et l'IA agentique, notamment à travers une académie interne dédiée.L'évolution des attentes clients, qui recherchent désormais des partenaires capables d'aller de la stratégie jusqu'à l'industrialisation des solutions.Comment l'IA transforme les modèles de pricing, en poussant les sociétés de services vers davantage de forfaitisation et de modèles fondés sur l'impact.La nécessité de repenser la formation des juniors pour les exposer plus rapidement au client, développer leur esprit critique et accélérer leur progression.Cet épisode s'adresse aux leaders du conseil, de l'audit et des ESN qui cherchent à diriger leurs transformations avec une approche plus stratégique des compétences, de l'IA et de la performance.Bonne écoute !Hébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.
337 / Are you feeling uncertain about the state of the publishing industry and what it takes to thrive as an author right now? We share our thoughts about industry shifts, adapting to change, and the power of gratitude in difficult times.Why gratitude is so helpful when the industry changesAdapting when sales and strategies stop workingFocusing on and serving your existing readersGiving yourself permission to get outside incomeReframing success and letting go of self-imposed pressure✨ This week's sponsor is Vellum: http://tryvellum.com/wish
How Alex Chausovsky's journey to America shaped a career helping businesses navigate uncertainty Every episode of Distribution Talk begins with the guest's origin story. Alex Chausovsky's origin story IS this episode. As president of 3DM Consulting, Alex distills his impressive knowledge of the geopolitical climate into strategic business advice. While he would've no doubt succeeded anywhere in the world, it's Alex's trajectory from Kyiv, Ukraine, to the United States that informs his life's work: helping businesses mitigate risk and thrive in times of market uncertainty. CONNECT WITH JASON LinkedIn CONNECT WITH ALEX LinkedIn 3DM Consulting *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals. This episode was edited by The Creative Impostor Studios Special thanks to our sponsors for this episode: Moblico, INxSQL, and Profit2.
We're back for the 6th annual Clays 4 Cancer, a charity fundraising event for cancer research, hosted by HRP's South Carolina office. This year is our largest event yet, with over 100 shooters! Join HRP's Shaun Malin and Tom Simmons as they explore the event. You'll hear from participants and organizers alike. Let's get out there! A reminder that our Play Hard segment is also available in video form! Watch that on our YouTube Channel. Make sure you subscribe, give us a review & check us out on social media!YouTubeLinkedInInstagramTwitterFacebookWebsite
Text us your thoughts on the episode or the show!What is the best way to move from an in-house Marketing Operations role into consulting without immediately giving up the stability of your full-time job?In this episode of the Society of Marketing Technology Consulting Podcast, Courtney Makara and Grant Gregorian sit down with Alden Dale of Inverta to explore his journey from in-house Marketing Operations to moonlighting as a consultant, running his own independent practice, and eventually joining a larger agency. Alden shares how his interest in marketing technology began when he built his own automated email tool before discovering Eloqua, and how growing his Marketo expertise eventually created opportunities to take on consulting projects during nights and weekends.In this episode, we discuss:How Alden discovered Marketing Operations through Eloqua and marketing automationStarting a consulting side business while maintaining a full-time jobWhy getting your employer's permission before moonlighting can be importantHow Alden incorporated his ability to consult on the side into negotiations for his next roleManaging client expectations when you are only available during evenings and weekendsThe tradeoff between limited availability and more competitive freelance pricingHow Marketo user groups, industry events, and professional relationships generated consulting opportunitiesFor MarTech and Marketing Operations professionals considering freelancing, moonlighting, independent consulting, or agency life, this episode offers a practical look at the different paths available and the tradeoffs that come with each.If you enjoyed the episode, subscribe and rate the SMTC Podcast, and join the Society of Marketing Technology Consulting community through MarketingOps.com.Episode Brought to You By MO Pros The #1 Community for Marketing Operations ProfessionalsSupport the show
In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis is joined by Suzanne Strausser, VP of Operations at Core Business Solutions, to explore how remote and hybrid work impact ISO 9001 quality management systems. They discuss the need for more intentional communication, stronger documentation and version control, and more, that help keep employees connected to their QMS information. The conversation also examines how remote work can improve process visibility, preserve organizational knowledge, expand participation and more, regardless of where employees are working. Helpful Resources: How is ISO 9001 Implemented?: https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
Vereinbare jetzt dein kostenloses Erstgespräch: www.andreasbaulig.de/termin In dieser Episode von Die Coaching-Revolution hört ihr einen Vortrag von KI-Experten Jousef Murad, zum Thema: wie du sinnvolle KI-Use-Cases in deinem Unternehmen findest und priorisierst, statt dich von Shiny Objects auf LinkedIn ablenken zu lassen. Andreas Baulig & Markus Baulig zeigen dir, wie du dich als einer DER Nr.1 Experten in deiner Branche positionieren kannst und hohe Preise ab 2.000 Euro (und mehr) für deine Angebote & Dienstleistungen abrufen kannst. Als Coaches, Berater und Experten automatisiert Kunden im Internet gewinnen. Wie du Online Marketing nutzen kannst, um deine Produkte und Dienstleistungen erfolgreich zu verkaufen.
The following article of the Oil & Gas industry is: “2026: A Defining Year for PEMEX, Mexico Oil Production” by Fernando Cruz Galvan, Director, Energy and Board Member, Kannbal Consulting (AA2682)
Consulting: missingpersonsconsulting.com On this episode, Ed analyzes the Oklahoma disappearances of Rickey Kutej and Rodger Osborn, he gives his insight into the Amy Hillyard case, Ed wonders why John Walsh is doing a certain commercial, and he covers a bunch of other stuff including . . . his trivia break. #missingperson #truecrime #podcast #Youtube #amyhillyard #johnwalsh Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
If you've ever felt confused or guilty when reaching for formula, or you found yourself anxiously googling, "How do I combo feed without ruining my milk supply?" this episode is for you. Dr. Hope Lima, IBCLC, RDN and nutrition researcher, joins Steph to break down what actually matters when it comes to infant feeding. We're covering how to choose an infant formula based on ingredients instead of brand marketing, what combo feeding does (and doesn't) do to milk supply, how to tell normal formula adjustment from a real intolerance, and when it's time to call your provider about feeding concerns. If you've been stuck between "breastfeed only" and "just use formula," this conversation gives you a lot more room to breathe. Topics Covered In This Episode: Using Internal Family Systems for feeding decisions Medical and anatomical reasons to switch to formula #1 tip for parents who are dual feeding Tummy trouble: normal adjustment vs. a real problem How to know if your milk supply has actually dropped What to look for when choosing a formula Show Notes: Sign up here for Hope's Mailing list Follow @hopefeedsfamilies or @feedingfamilieseducation on Instagram For continuing education for professionals visit feeding-families.com/education Sign up for the IFC course hereClick here to learn more about Dr. Elana Roumell's Doctor Mom Membership, a membership designed for moms who want to be their child's number one health advocate! Click here to explore Steph Greunke, RD's Mindset and Metabolism Substack, nuanced discussions on fat loss and behavior change for women. Watch this episode on our Youtube channel @medschoolformoms Listen to today's episode on our website Dr. Hope Lima (she/her) is a nutrition and lactation educator and clinician who wants to help raise the bar for how we care for clients in the field of maternal and child health. She is trained as a nutrition researcher, an International Board Certified Lactation Consultant (IBCLC), and a Registered Dietitian Nutritionist (RDN). Hope has advanced training in pediatric food allergies, metabolism, and utilizing an Internal Family Systems-informed counseling approach to support families. Hope has experience in curriculum development, program planning and research methods as a professor in a university-level dietetics department. Hope also has experience in clinical counseling through her private practice, Hope Feeds Families, based in Rock Hill, SC. She uses these experiences to provide meaningful, engaging learning experiences for professionals in the fields of nutrition, dietetics, and lactation. Hope founded Feeding Families Education and Consulting in 2023 with a vision of changing the way that we train clinicians and raising the bar for continuing education. When she is not working on her professional endeavors, Hope can be found playing with her 3 dogs, hiking in national parks with her husband, or riding roller coasters with her step-kids. This Episode's Sponsors Discover for yourself why Needed is trusted by 15,000+ women's health practitioners, including Dr. Elana and Steph. Needed supports optimal health and nourishment throughout the Motherspan--from preconception through perimenopause. Enjoy their range of practitioner-formulated, third-party tested supplements and get 20% off with code DOCTORMOM. Visit thisisneeded.com Active Skin Repair is a must-have for everyone to keep themselves and their families healthy and clean. Keep a bottle in the car to spray your face after removing your mask, a bottle in your medicine cabinet to replace your toxic first aid products, and one in your outdoor pack for whatever life throws at you. Use code DOCTORMOM to receive 20% off your order + free shipping (with $50 minimum purchase). Visit BLDGActive.com to order. INTRODUCE YOURSELF to Steph and Dr. Elana on Instagram. They can't wait to meet you! @stephgreunke @drelanaroumell Please remember that the views and ideas presented on this podcast are for informational purposes only. All information presented on this podcast is for informational purposes and not intended to serve as a substitute for the consultation, diagnosis, and/or medical treatment of a healthcare provider. Consult with your healthcare provider before starting any diet, supplement regimen, or to determine the appropriateness of the information shared on this podcast, or if you have any questions regarding your treatment plan.
Send us Fan MailAt 18, Blake Erickson led 200 missionaries in Peru. He came home, went commission-only door-to-door, and finished in the top 0.01% of first-year reps. Then he built and led an organization of 300 to 400 salespeople. He was a millionaire at 24.Then in 2024 he sold his companies and his real estate portfolio, and stepped away from his own podcast, to go all-in on one thing.That one thing is Scaling.com, co-founded with Dr. Benjamin Hardy. It went from zero to $10 million in its first eight months. Blake and Ben also co-wrote the New York Times bestseller The Science of Scaling, and their firm now advises more than 500 companies doing anywhere from $500,000 to $10 billion a year.In this conversation, Josh and Blake get into:• The Science of Scaling and why most growth advice misses the point• Frame, Floor, Focus: the three principles behind the framework• Why a 10X goal is a psychological tool, not a fantasy• The three laws of scaling: a complex system cannot scale, a divided team cannot scale, and you cannot serve two masters• Why so many owners mistake activity for growth, and how to tell if you're the ceiling in your own business• What the mission field and door-to-door sales taught Blake about leading people• The 2024 decision to sell everything and go all-in• Building world-class teams, and the hard talent decisions that unlock growth• Faith, family, and why no one has ever been inspired by somebody playing smallIf you're a founder who has grown the business as far as your own effort can take it, this one is for you.
There are two ways to build backwards. One starts with the answer you actually want and works its way toward the plumbing. The other starts with the plumbing and hopes the answer is in there somewhere. Consulting has historically been awfully fond of option two. AI makes that harder to defend. When you can get something working in front of the business early, there's no particularly good reason to disappear into the infrastructure for six months first. Give people something they can see. Something they can use. Something they can tell you is wrong. Then fix it while fixing it is still easy. Better yet, let what you learn change what you build next. Rob and Justin start with AI and eventually wander into the hazards of building in the dark, the value of building in plain sight, and a particularly useful new term: "Byzantine Consulting." It's a conversation about working backward from the answer instead of forward from the infrastructure. Because if nobody can react to what you've built yet, there's a decent chance you haven't built the important part. Also in this Episode: Rob's Substack
Send me a text message and get your questions answered on the podcast! I'd love to hear from you! You can be brilliant at consulting and still feel like your business is dragging you down, and a lot of the time it comes from one habit we rarely question: rebuilding everything to prove we're “really” experts. In this episode I'm walking through the real difference between customizing your offer and constantly recreating your work, and why over-customization eventually turns into a capacity ceiling. We dig into what clients are actually paying for in a world where information is everywhere and how to expand capacity, protect your time, and grow revenue while keeping your expertise at the center.If this hits home, subscribe, share the episode with a friend, and leave a five-star review on Apple Podcasts or Spotify. What part of your delivery are you ready to productize first? Tune back in for future episodes on this topic.Let's Stay Connected!Connect with me on LinkedIn: https://www.linkedin.com/in/drangelinadavis/Don't Forget!If this episode resonated with you:SubscribeLeave a reviewShare it with another brilliant woman who needs to hear this. I'd really appreciate it!
How do students get from undergraduate degree to internship, to first job, into a top MBA program – and beyond? Today's guest went from an IIT into consulting, Wharton MBA and then BCG.Covering all that matters in Business Education: https://poetsandquants.com/
En el debate han participado: Antonio Ruiz-Falcó, CEO de Pue Control; Julio Lema, Cloud Sales de A1 Digital; Salvador Folgado, Head of Cloud & Modern Infrastructure en Atos Iberia; Nuria Rodríguez, Directora de Consulting services & Business Development de Kynegos; y Javier de la Cruz, Head of Cloud and Edge de Capgemini.
Der Büchermacher Folge 361 Wie Verlage Bücher machen, Teil 299: Ralf Plenz – Kosten und Risiken eines Bücherlagers
Mary Sullivan, co-founder of Sweet but Fearless, talks with Sharitta Marshall, founder of Visionary Development Consulting, about how leaders can use AI as a tool to strengthen, not replace, their skills, judgment, and experience. AI may be powerful, but it isn't smarter than you. The real opportunity comes from understanding how AI is changing your industry, influencing your everyday life, and where it can best support your decision-making process. Sharitta encourages leaders to think of AI like a vehicle: it can help move you forward, but where you end up depends on where you're going, what you're trying to accomplish, and how intentionally you use it. This conversation is a practical reminder that effective leadership in an AI-driven world isn't about having all the answers, it's about asking better questions and knowing when technology can help you make smarter, more informed decisions. ABOUT SHARITTA MARSHALL: LinkedIn – Sharitta Marshall Website – Visionary Development Consulting Book – "The Unwritten Rules Are Meant to Be Broken: Breaking Barriers, Thriving in Corporate Spaces, and Redefining Success as a Black Leader" ABOUT SWEET BUT FEARLESS: Website - Sweet but Fearless LinkedIn - Sweet but Fearless
Today, I'm joined by Kate Ryder, founder & CEO of Maven Clinic. The largest virtual provider for women's and family health, Maven Clinic covers 28M members and 2.5K+ employers across fertility, maternity, pediatrics, and menopause benefits. In this episode, we discuss building at the intersection of clinical quality and technology. We also cover: Using AI to triage care Maven's direct-to-consumer expansion How consumer demand is driving the women's health category Subscribe to the podcast → insider.fitt.co/podcast Subscribe to our newsletter → insider.fitt.co/subscribe Follow us on LinkedIn → linkedin.com/company/fittinsider Maven's Website: www.mavenclinic.com Instagram: https://www.instagram.com/mavenclinic/ The Fitt Insider Podcast is brought to you by EGYM. Visit EGYM.com to learn more about its smart fitness ecosystem for fitness and health facilities. Fitt Talent: https://talent.fitt.co/ Consulting: https://consulting.fitt.co/ Investments: https://capital.fitt.co/ Chapters: (00:00) Introduction (01:21) Kate background and Maven overview (04:04) Broadening from pregnancy to full care (05:46) Following members, not predicting needs (09:18) Data as product and personalization (10:41) Quantifying health outcomes (11:14) Maven Assistant philosophy (12:00) AI's role in healthcare (15:49) Patient trust and behavior change (17:28) Building with AI at organizational level (19:38) Why DTC expansion now (22:36) Women's health as just health (26:21) Employer contracts and risk models (27:47) Long-term roadmap vision (28:20) Staying at intersection of care and tech (30:28) Peptides and evidence-based approach (32:13) Where to find Maven (32:45) Conclusion
Have you ever felt like you should be further along, more certain, or better at something by now? Sometimes the pressure to have it figured out doesn't come from what we actually want—it comes from a story about who we think we're supposed to be. In this conversation, Danielle sits down with therapist, minister, speaker, and founder of Owens Counseling and Consulting, Rev. Hazel Owens, MDiv., LMFT, to talk about what happens when we stop treating expertise like a finish line. Together, they explore perfectionism, curiosity, fear, alignment, authenticity, and the surprising freedom of becoming a beginner again. Hazel shares why she intentionally remains a student of her work, how she decides which opportunities actually belong to her, and why she's learned to turn every anxious "what if?" into an "even if." This is a conversation about owning what you know without pretending you know everything—and learning to recognize when the person you're trying hardest not to disappoint is costing you your relationship with yourself. In This Episode Why becoming more experienced doesn't have to mean becoming more certain—and how staying curious can make us better at what we do. How perfectionism can become an attempt to outrun rejection, abandonment, or the fear that we aren't enough. Why Hazel asks "Who said that?" whenever she hears herself—or a client—say, "I should be…" How to distinguish a genuinely good opportunity from something that is actually aligned with you. Why turning "What if?" into "Even if…" can help you move toward something meaningful without waiting for fear to disappear. Hazel describes her commitment to remaining a student throughout her career and the openness it has created in her work and opportunities. Three Things to Take With You 1. A good thing doesn't have to be your thing. Hazel has learned to ask whether an opportunity is actually aligned with who she is and the mission of her life—not simply whether it looks impressive from the outside. Because when something isn't aligned, she notices herself beginning to perform rather than genuinely show up. And as Hazel puts it: "Just because it's a good thing doesn't mean it's my thing." You added something I love just as much: some of the best things in your life haven't required you to convince yourself that you wanted them. Sometimes all that internal persuading is information. 2. Pay attention to the word "should." When Hazel hears: I should be further along. I should be doing this. I should have figured this out. Her response is: "To who? Who said that?" Because sometimes the standard we're working so hard to meet doesn't actually belong to us. And trying to earn belonging by meeting somebody else's expectations can quietly become a form of self-betrayal. 3. You don't have to eliminate fear before you move. Before Hazel left a career she loved and returned to school, she had plenty of fears and what ifs. Instead of waiting for those fears to disappear, she began answering them: What if I don't have enough money? Even if I don't have enough money… Eventually, she asked herself an even bigger question: "If I removed every single fear—if every fear was gone—would I still do this?" The answer helped her separate what she wanted from what she was afraid of. Any time I find myself or even one of my clients say, 'Well, I should be,' my question is always, 'To who? Who said that?'" — Hazel Owens Pull-Over-the-Car Insight In trying so hard to avoid someone else rejecting or abandoning us, we can end up abandoning ourselves. That connection emerges when you recognize that the perfectionistic part of you may be trying to "outrun or prevent abandonment," and Hazel connects it to the ways we align ourselves with expectations that put us at risk of our own self-betrayal. The Heart of This Conversation Maybe becoming really good at something doesn't mean you finally arrive at a place where there is nothing left to learn. Maybe expertise and curiosity can sit beside each other. You can own your experience. You can say, "I know something about this." And still leave room for another person to teach you something, for an experience to challenge what you thought you understood, for your faith or perspective to deepen or change—or simply for the possibility that there is more here to learn. And perhaps the people who help us most aren't always the people who convince us to trust them. Sometimes they're the people who create enough safety, curiosity, and space that we can finally hear ourselves more clearly. And maybe we leave trusting ourselves a little bit more. A Note From Danielle One of my favorite things about Hazel is that she knows things—and she owns what she knows—without behaving as though knowing something means she's finished learning. She describes herself as "a student of the work that I am becoming an expert in." That feels increasingly rare in a world that rewards certainty, hot takes, expertise, and having an answer ready before the question has finished being asked. Maybe we don't have to choose between confidence and curiosity. Maybe we can become more skilled, more experienced, and more grounded in what we know while still making room to fumble, play, change our minds, and become beginners again. As Hazel says, the last thing she wants is to feel like she has fully arrived. My response? "Yes, because then you're done." Always becoming. About Rev. Hazel Owens, MDiv., LMFT Rev. Hazel Owens is a licensed marriage and family therapist, licensed and ordained minister, speaker, and founder of Owens Counseling and Consulting. Her work includes emotional safety, relationships, faith and mental health, culturally responsive care, and helping people build trust and connection. Hazel also serves as a clinical supervisor for practicum interns at Christian Theological Seminary, the same therapy program where she once trained as a student—a role she says continually gives her opportunities to learn again herself. Connect with Rev. Hazel Owens, MDiv., LMFT Learn more about Hazel's work in therapy, speaking, emotional safety, relationships, faith and mental health: Website: https://www.hazelowens.com/ Instagram: https://www.instagram.com/_hazelowens/ LinkedIn: https://www.linkedin.com/in/hazel-owens-mdiv-lmft-04ab2546/ YouTube: https://www.youtube.com/@HazelOwens About Don't Cut Your Own Bangs Don't Cut Your Own Bangs is a therapy-informed podcast for high-functioning humans with big feelings who want to understand themselves a little better—without turning self-improvement into another full-time job. Hosted by therapist, speaker, and storyteller Danielle Ireland, conversations blend emotional insight, storytelling, curiosity, and practical shifts designed to help you feel it, understand it, and do something different. Listen + Connect Website: https://danielleireland.com YouTube: https://www.youtube.com/@DontCutYourOwnBangs Instagram: https://www.instagram.com/dontcutyourownbangs The Treasured Journal: https://danielleireland.com/journal Wrestling a Walrus: https://danielleireland.com/wrestling-a-walrus Spotify: https://open.spotify.com/show/0VFZulonTvaa2HIPyJa4Tq Apple Podcasts: https://podcasts.apple.com/us/podcast/dont-cut-your-own-bangs/id1427579922 20-Second Spotify / Apple CTA If something in this conversation made you think of someone who is learning, growing, figuring out what they know—or maybe needs a little permission not to have everything figured out yet—send this episode their way. And if Don't Cut Your Own Bangs has become a place that helps you understand yourself a little better, follow the show and leave a rating or review. It helps more high-functioning humans with big feelings find us.
What happens when being "successful" in private practice starts to look a lot like burnout? In this episode, Gordon talks with James Marland about the three traps that can keep therapists stuck in one-on-one work: the clock trap, calendar trap, and couch trap. They unpack why being fully booked isn't always the same as being free, and how tying your income, time, and impact entirely to client hours can eventually become exhausting. James also shares practical ways therapists can begin thinking beyond traditional one-on-one work through workshops, courses, trainings, and other resources that allow their expertise to reach more people. The conversation covers protecting your calendar, testing new ideas without a huge upfront investment, and using the knowledge you already have in a way that creates more flexibility and impact. If you've ever felt like your schedule is running your life—or wondered how to grow without simply adding more clients—this episode offers a different way to think about success in private practice. Resources Mentioned In This Episode Subscribe to YouTube Watch on YouTube Use the promo code "GORDON" to get 2 months of Therapy Notes free Consulting with Gordon The PsychCraft Network Follow us on Instagram Meet James Marland James Marland helps therapists expand their impact beyond one-on-one clinical work by creating additional income streams through workshops, courses, and other scalable resources. He is the host of the Scaling Therapist podcast and works with therapists to turn their expertise into practical offerings that can reach more people without adding more hours to their schedules. Through Course Creation Studio, James also helps with the strategy and behind-the-scenes tech needed to launch and run workshops and courses. Email James: james@coursecreationstudio.com Website LinkedIn Scaling Therapist Podcast
Annett hat 20 Jahre Markenstrategie-Erfahrung in eine KI programmiert, die erste Brand-Strategin im deutschsprachigen Raum. Ihr Produkt steht kurz vorm Beta-Launch, doch ihr Ziel klingt fast unrealistisch: 20 zahlende Kunden in nur 2 Wochen. In der heutigen Folge lernst du, warum Positionierung für B2B-Berater der am meisten unterschätzte Wachstumshebel ist und wie man aus 20 Jahren Expertenwissen ein skalierbares KI-Produkt mit echter Marktnachfrage baut.➡️ Bewirb dich auf eine kostenfreie 1:1 Scaling-Session: https://funnels.leadersmedia.de/scaling-session/➡️ Arbeite mit mir: https://funnels.leadersmedia.de/mentoring/?utm=youtubeIn dieser Live-Session sprechen wir darüber, wie Annett den Schritt vom klassischen Consulting zur KI-Gründerin gewagt hat, warum ihre KI-Beraterin auf Consulting-Niveau arbeiten soll statt einfacher Prompts, und wie sie ihr Produkt gegen die naheliegendste Frage verteidigt: Warum nicht einfach ChatGPT? Danach gehen wir ihrem größten Engpass auf den Grund: fehlende Vertriebserfahrung, ein viel zu ambitionierter Launch-Zeitplan und die Frage, ob 20 Jahre Expertise ohne einen einzigen eigenen Verkaufsabschluss überhaupt reichen, um am Markt zu bestehen.Ich bin Robert Heineke von Leaders Media und wir machen B2B-Unternehmen skalierbar. In diesem Format berate ich Unternehmer, Berater und Agenturinhaber live zu Angebot, Positionierung und Vertrieb, direkt und ohne Skript.KAPITEL:0:00 Intro0:43 Ihr Produkt: eine KI-Version von ihr selbst8:38 Warum 400€ schwerer verkauft als 8.000€19:33 Ihr Ziel: 20 Kunden in 2 Wochen28:14 Besser als ChatGPT?44:57 Keine Erfahrung im VerkaufenUnsere aktuellen Case Studies und Testimonials: https://www.leadersmedia.deMelde dich gerne bei Fragen unter: https://www.linkedin.com/in/robert-heineke
Christine Peterson, Owner of Christine Peterson Consulting, discusses her roles in technology. During our conversation, Christine mentioned Texas Library Association, ALA/Core and Handbell Musicians of America.
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AI is forcing consulting firms to rethink what clients are really paying for. In this conversation, originally recorded for The Leaders in Consulting Podcast, Olly Purnell, Managing Partner and Co-Founder of Q5, joins Kantata's Sarah Edwards to explore how AI is reshaping the traditional consulting model, why specialist expertise is becoming more valuable, and how services firms need to evolve across talent, pricing, delivery, and growth.In this episode, they discuss:Why AI is disrupting the traditional consulting modelThe shift from generalist consulting to specialist expertiseHow delivery is moving toward shorter, higher-value engagementsWhy the future workforce needs both human judgment and AI fluencyHow pricing, culture, and growth strategies need to evolveTo learn more about Leaders in Consulting, the exclusive hub for like-minded consultancy leaders visit their website: https://www.leadersinconsulting.com/ Hosted on Acast. See acast.com/privacy for more information.
Consulting services: https://missingpersonsconsulting.com/ Alysha Krsangi Hanin was a 24 year old from Miami Beach, FL. She was originally from New Zealand and she had a son. In the early morning of January 6, 2002, Alysha left her hotel, telling a male friend that was going to get something to eat. Alysha never returned. She was never seen again. Website: https://findingalysha.com/ Charley Project: https://charleyproject.org/case/alysha-krsangi-hanin NAMUS: https://www.namus.gov/MissingPersons/Case#/19635?nav I f you have any information concerning the disappearance of Alysha Hanin, please contact the Miami Beach Police Department at (305) 673-7925. Join this channel to get access to perks: https://www.youtube.com/channel/UCz4bh2ppqACeF7BdKw_93eA/join --Unfound plays on Spotify, iTunes, Stitcher, Instagram, Twitter, Podbean, Deezer, Google Play and many other podcast platforms. --on Monday nights at 9pm ET, please join us on the Unfound Podcast Channel for the Unfound Live Show. All of you can talk with me and I can answer your questions. --Contribute to Unfound at Patreon.com/unfoundpodcast. You can also contribute at Paypal: paypal.me/unfoundpodcast --email address: unfoundpodcast@gmail.com --the website: https://theunfoundpodcast.com/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
As a dentist, you can present the best treatment plan—and still lose case acceptance if your team “translates” it differently after you leave the room. In this episode, Kirk Behrendt sits down with Debra Engelhardt-Nash, educator and founder of the Nash Institute for Dental Learning, to unpack what's really being said in the operatory when you're not there.You'll learn how belief systems and “wallet biopsies” derail care, how to position assistants as clinical endorsers (not counterpoints), and how to train communication so patients hear one consistent message. Listen to Episode 1028 of The Best Practices Show!Main Takeaways:Team members can unintentionally undermine treatment when they assume patients can't afford or won't value ideal care.A simple reset is asking the assistant, “If this were your mouth, what would you rather have?” and aligning the recommendation accordingly.The assistant's role is to create a “perception of quality” even when the doctor is not present.Standing physically with (not across from) the doctor signals unity and increases patient confidence in the plan.Too many treatment options create confusion, and a confused mind often defaults to “no.”Doctors should delegate parts of the explanation intentionally so assistants can reinforce the why, answer questions, and help the patient process fees.Communication must be trained and rehearsed; it won't improve by osmosis after a course, study club, or podcast.Episode Chapters:00:00 Intro01:11 Meet Debra Nash02:10 Rural Practice Dilemma04:41 If It Were Your Mouth06:24 Wallet Biopsies06:32 Dermatology Delegation Story10:09 Moment of Truth After Doctor Leaves10:36 Standing With The Doctor12:03 Jargon And Too Many Choices15:53 Training Without Scripts17:43 Team as Patient Advocates18:10 Veneers Parade of Shades18:46 Investing in Staff Smiles20:08 Retention and Loyalty Boost20:41 Empathy vs Sympathy23:57 Stop Apologizing for Care25:37 Recall Value and Exams26:23 Quality Without Doctor27:53 Train Communication Skills28:55 Programs and Contact Info30:47 Final Takeaways and WrapGuest Bio/Guest Resources:Debra Engelhardt-Nash has been in dentistry since 1985 as a consultant, trainer, author and speaker. She has presented workshops nationally and internationally for numerous associations and study clubs. She is a repeat presenter for organizations including Chicago Dental Society Midwinter Meeting, the Yankee Dental Meeting, The Swedish Academy of Cosmetic Dentistry, and the Greater New York Dental Meeting. Debra has also appeared on several podcasts and webinars and authored several articles for dental publications.Debra served three terms as the President of the Academy of Dental Management Consultants who presented her their Lifetime Achievement Award as well as the Charles Kidd Meritorious Service Award. She is the Immediate Past President of the Academy for Private Practice Dentistry. She has been repeatedly recognized as a Leader in Consulting and Education by Dentistry Today and has been listed as top 25 Women in Dentistry. Debra is also the recipient of the Gordon Christensen Lecturer Recognition Award.Together with her husband, Dr. Ross Nash, Debra is the co-founder of the Nash Institute for Dental Learning – a post graduate training center in cosmetic and esthetic techniques and dental business administration training.Guest resources mentioned:Nash Institute for Dental Learning: https://www.thenashinstitute.com/Debra Engelhardt-Nash: https://debraengelhardtnash.com/Text Debra: 704-904-3459More Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
In episode 271, Coffey talks with Mallory Herrin about recent workplace news stories involving AI note-takers, executive accountability, sex discrimination, and performance feedback.–HRSOUTHWEST October 11-13, 2026 –Good Morning, HR listeners can use the promo code 2026-CoffeyGMHR-100 to save $100 on an HRSouthwest full conference registration at https://hrsouthwest.com! ____________________________________They discuss how an AI meeting transcript became evidence in a gender discrimination lawsuit; why vague termination explanations invite employees to assume discriminatory intent; the admissibility and reliability of AI-generated transcripts in litigation; the board ouster of Better.com CEO Vishal Garg after $1.5 billion in losses; why leader behavior and judgment are legitimate, quantifiable performance criteria; an Arkansas hospital's loss in a sex discrimination case brought by a male surgical tech barred from deliveries; why bona fide occupational qualification defenses rarely survive inconsistent application; how third-party referral sources pressure employers into unlawful employment decisions; survey data showing 43% of managers entered employee names, performance details, or PII into public AI tools; the difference between consumer AI accounts and enterprise agreements with zero data retention; why AI chat logs are discoverable in employment litigation; the need for written AI policies, training, and HR support; why subjective feedback like "executive presence" fails employees; and why continuous real-time coaching beats annual performance reviews.For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here https://goodmorninghr.com/EP271Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.About our Guest:Mallory Herrin is an experienced human resources consultant and industry recognized thought leader, serving as HerrinHR's CEO and Principal HR Consultant. She is a frequent speaker at HR conferences and the author of Intentional HR: A Revolution in Strategic Thinking.With over 20 years of HR experience, she holds certifications from both HRCI and SHRM. She is also the recipient of DallasHR's 2024 HR Executive of the Year Award - Small Company, and the 2025 Best Places to Work HR Impact award.Mallory is also the co-host of the fast-growing podcast 'Breakthrough with Mallory and Julie'.Mallory can be reached at: https://herrinhr.com/https://www.linkedin.com/in/malloryherrin/About Mike Coffey:Mike Coffey is an entrepreneur, licensed private investigator, HR consultant, and registered yoga teacher.In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make better people decisions.Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, hundreds more private estates, family offices, and personal service agencies.Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association.Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 30 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee.Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week.Mike and his very patient wife of 29 years are empty nesters in Fort Worth.Learning Objectives:1. Evaluate the legal and evidentiary risks created by AI note-takers and meeting transcription tools in employment conversations.2. Distinguish between subjective personality-based feedback and objective, actionable performance criteria that hold up under scrutiny.3. Develop written AI use policies that protect confidential employee data and address the discoverability of chat records.
Adrian Ellis speaks with cultural strategist Jorge Pinto about a career spent creating the conditions for culture to thrive – and what decades of cultural investment in the Gulf can teach us about moving from buildings to institutions, ecosystems and human capacity.[TRANSCRIPT]External LinksEuropean Commission – Culture and CreativityDepartment of Culture and Tourism – Abu DhabiSaadiyat Cultural DistrictZayed National MuseumGuggenheim Abu DhabiSharjah Art FoundationGuggenheim Museum BilbaoAbout our GuestJorge Pinto is a senior cultural advisor and strategist whose career spans cultural policy, strategy, institutional development, and the creative economy across Europe and the Middle East. Trained in economics and management, he began his career at PwC before moving into cultural policy at the European Commission. He has since worked across government, consulting, and major cultural development programmes, bringing together experience in policy, cultural infrastructure, institutional development, and capacity building. +
Your employees don't experience your organization through its mission statement. They experience it through their leaders. In Episode 272 of the Customer Service Revolution, Denise Thompson talks with Dave Murray, Vice President of Consulting at The DiJulius Group, about the connection between employee experience, leadership and customer experience. Dave shares lessons from his work with PSECU, including why managers must reinforce CX standards after training, how better one-on-ones can change employee relationships, why organizations should examine turnover by department and how recognition from frontline leaders influences engagement. The bigger message: customer experience and employee experience cannot operate independently. The employee experience your company creates eventually becomes the customer experience your customers receive.
Developing complex Software as a Medical Device (SaMD) can quickly become challenging.Requirements, software architecture, dependencies, risk management, verification, regulatory evidence, and cross-functional collaboration all need to work together.But what happens when individual software components appear to work correctly while the complete end-to-end workflow reveals something different?In this episode of the Easy Medical Device Podcast, Monir El Azzouzi welcomes Shreya Sridhar from Medtronic to explore vertical slicing for complex regulated software products.Rather than looking at a system only through individual components or technical layers, vertical slicing provides a way to examine functionality end-to-end.In this episode, we discuss:
Our episode today features Mindfulness and Well-Being in Law Committee members Robye Margolius (director of wellbeing at Arnold & Porter) and Jordana Confino (founder and CEO of JC Coaching and Consulting). They discuss social wellbeing as a powerful but overlooked dimension of lawyer wellbeing, defined as having meaningful, supportive relationships and a sense of connection and contribution. Robye and Jordana outline research linking social support to happiness, life satisfaction, reduced depression and anxiety, and improved physical health, and cite workplace findings that belonging boosts performance and retention. The conversation explores barriers in legal culture such as time pressure, transactional interactions, invulnerability norms, autonomy needs, and perfectionism, plus the effects of billable-hour incentives, hybrid work, phones, and AI on connection and mentorship. Robye and Jordana offer practical individual strategies (micro-connections, recurring touchpoints, presence, boundaries) and organizational actions (leadership modeling, rituals, mentorship, monitoring workload, recognition), and highlight City Bar committees, events, and the Lawyers Assistance Program as connection resources. Want to take a first step to improving your sense of social well-being? Join the Mindfulness and Well-Being in Law Committee on October 1 for a Japanese Tea Gathering. Go to nycbar.org/events to learn more and to register. 02:02 Defining Connection 04:30 Science of Flourishing 08:45 Why Connection Feels Hard 09:14 Sandcastle Trust Building 14:29 Billable Hour Reality 19:10 Culture and Perfectionism 25:30 Support Changes Perception 28:46 AI and Human Skills 32:47 Practical Connection Habits 35:27 Micro Moments and Weak Ties 38:14 Match Your Social Battery 39:10 Small Discomfort Wins 43:00 Low Hanging Outreach 44:25 Phone Free Presence 51:27 Boundaries and Capacity 54:06 Culture Change Levers 01:02:02 Managers Shape Safety 01:06:09 Bar Associations as Third Places 01:10:43 One Small Action
Peter Miscovich is Global Future of Work and AI Transformation Americas Consulting Leader at JLL. He explores how AI is reshaping the future of work, leadership, and workplaces. Drawing on three decades of office design and workplace transformation, Peter traces the shift from headquarters-centred work to distributed, hybrid, and AI-enabled models. He discusses employee autonomy, flexibility, and intentional in-person connection. Peter describes the disciplined decisions AI adoption demands and why adaptive thinking, emotional resilience and a more human approach are needed. He explains the elevated importance of systems thinking, cross-functional leadership, and emotional resilience as human-AI work and workforces evolve. KEY TAKEAWAYS [01:27] Peter combines engineering studies with love of the humanities as his guiding principles. [02:38] Interior workplace design in New York leads Peter to consider missing human needs. [04:35] Early corporate offices reflect militaristic organisational models which are highly structured. [05:25] New designs with the 'action office' then desktop computers begin changing workplaces. [06:22] More collaboration starts to transform offices, with 'alternative' workplaces. [07:19] Consulting lets Peter combine workplace design, technology, and organizational advice. [08:48] Laptops, hoteling, and shared spaces give some firms new ways to work. [09:41] Early alternative workplaces require repeated experimentation, learning, and perseverance. [10:46] Workplace transformation is first ego and brand driven as financial services firms compete. [12:14] Mobile devices, WiFi and Silicon Valley campuses in the 2010s reshape workplace expectations. [12:59] Pandemic conditions show CEOs remote working possibilities while many tensions continue. [15:24] Workplace strategies are still in play, influenced by leaders' personal and emotional experiences. [16:18] Peter's clients are already planning for workforces and workplaces in 2030 and beyond. [18:27] The future of work is a marathon with accelerated dynamism that hinders long-term plans. [19:41] Leaders need adaptability agility, and emotional resilience to work through uncertainty. [20:45] Effective teams can accept ambiguity and develop answers together as conditions change. [22:49] Return to office pushes follow earlier cycles of enthusiasm and retreat from hybrid work. [23:42] Close working relationships can develop digitally, in-person frequency needs exploring. [24:30] People value autonomy, flexibility, and meaningful opportunities to engage in person. [26:22] Managing AI at scale requires changes in leadership, behaviour, and operations. [27:10] The internet's impact took 10 years. AI is advancing faster than human adoption capacity. [28:28] Legacy processes and tech make effective AI adoption a trial and error learning process. [29:00] Leaders need disciplined safeguards and realistic expectations about AI's benefits. [30:05] AI's convergence with robotics and other technologies brings opportunities and challenges. [32:06] More progressed (20% of JLL clients) organizations invest in both talent and technology. [33:00] One high performing client's executives have combined upskilling employees and deploying AI agents widely. [33:25] Inconsistent data, outdated systems, and insufficient training hold other organizations back. [34:22] Cheaper, more pervasive AI could ease organizational problems or make them worse. [35:44] Effective AI integration depends on aligned leadership, investment, processes, and governance. [37:00] Strong technology literacy helps leaders and employees align and participate in change. [38:44] HR, IT, real estate, and business leaders increasingly need to work together. [39:52] Leaders across functions need broader skills as their responsibilities increasingly overlap. [40:49] Peter sees financial, operational, and administrative leadership responsibilities converging. [41:11] The human element grows more important as workplace technology advances. [42:40] Peter's meditation practice supports the resilience and wellbeing he considers essential. [43:34] Peter urges organizations to develop adaptive leadership and systems thinking. [44:00] Technology symbiosis to discover technology's strengths to support human creativity and performance. [45:35] Conversation and debate help people explore and update their ideas and opinions. RESOURCES Peter Miscovich on LinkedIn JLL's website JLL's Future of Work Survey 2026 QUOTES "At a basic human level, people appreciate autonomy and flexibility. They want intentional engagement that's meaningful. I think that construct is still being developed." "With all the technology advanced, the human element is probably more important today than ever." "You have to sit with the complexity, be comfortable with the uncertainty, and be comfortable with ambiguity. You have to understand that I don't have the answer, but maybe together we can figure out an answer for the moment. That takes an adaptive mindset." "The challenge today is that technology is advancing faster than human adoption capacity can manage the adoption of it." "We also have to take away the hype that AI is going to transform a business in three months or that it can do everything and solve every human and business problem that ever existed. How do we manage it? It will take time and it will take discipline." Focus on technology symbiosis means "working with technology in the most constructive and productive way for human performance…understanding what AI can do well and what it cannot do well, then working with those capabilities and hopefully uplifting our own."
336 / How can selecting the right verbs and a creative approach to language set your writing apart? Pulitzer Prize-winning critic and author Sarah L. Kaufman shares her passion for verbs, practical tips for vivid writing, and the grammar lessons she wishes every author embraced.The power and artistry of verbs in storytellingHow verb choices have evolved from Shakespeare to Hemingway to todayThe pitfalls of adverbs and “fancy” verbsTips for using active vs. passive voiceMetaphors, deep POV, and making your language memorable✨ This week's sponsor is Vellum: www.tryvellum.com/wish
What if ethics and compliance weren't something we bolted onto organizations but something built into how the organization actually works? In this episode of Great Women in Compliance, Dr. Hemma R. Lomax talks with Sharon Seivert, Founder and CEO of Core Coaching & Consulting and creator of the SIX POWERS® framework, about organizational health, human agency, and building integrity from the inside out. For Sharon, the work is deeply personal. She shares how the loss of her brother John in a workplace accident shaped her commitment to healthier systems and raises a question at the heart of the conversation: when something goes wrong, do we focus only on the individual event, or do we allow what happened to teach the system? Sharon and Hemma explore what becomes possible when organizations are treated as living systems capable of learning, adapting, and recovering, and why ethics and compliance professionals should not have to do that work alone. Highlights include: Sharon's personal connection to ethics, compliance, and workplace safety The SIX POWERS® framework: Core, Vision, Mission, Interactions, Structure, and Synergy Why purpose and principles can act as an organizational “tuning fork” The difference between individual responsibility and systemic responsibility Finding and using your own “hub of power” The hidden costs of ethical compromise Why near misses should teach the system, not simply disappear into a case file Building organizations with enough “wobble” to adapt, recover, and evolve Why, ultimately, together we can do hard things well Further reading from A Thinking Game Sharon Seivert: Powering the Future: A Six Powers Roadmap & Compass. Evolve Organizations. Activate Leaders. Ignite Purpose. Available on Amazon This conversation also helped inspire Hemma's latest A Thinking Game article, “A Community of Many Splendid Torches,” which explores what becomes possible when individual acts of courage, care, and participation are understood as part of a larger human system. A Thinking Game on LinkedIn A Thinking Game on Substack Bio Sharon Seivert is the Founder and CEO of Core Coaching & Consulting, LLC, where she works at the intersection of leadership, systems thinking, and organizational health. A former CEO in healthcare and business consulting, Sharon brings decades of experience helping leaders, teams, and organizations navigate complex change. She has written multiple books on her signature SIX POWERS® framework, a holistic approach that strengthens leadership and organizational health from the inside out. Her work brings together purpose, strategy, relationships, and systems thinking to help individuals and organizations become more integrated, resilient, and capable of lasting transformation. Sharon is also a leadership coach, business consultant, and speaker, working with organizations ranging from startups to Fortune 500 companies and with a global community committed to healthier ways of living and leading.
On this episode of the FINOS Open Source in Finance Podcast, host Grizz Griswold sits down with Nichola Hammerton, Head of Architecture at Deutsche Bank, in Canary Wharf, London. Nichola shares her unique career trajectory—from studying chemistry and co-founding a tech consulting firm to restructuring the British Red Cross and leading large-scale capital markets transformations. She details how Deutsche Bank is embedding "control by design" into its enterprise AI architecture platforms, navigating the interplay between legacy mainframes and cutting-edge AI agents, and why cross-industry open-source collaboration on projects like FINOS Fluxnova is essential for solving shared industry challenges.
Text us your thoughts on the episode or the show!What does consulting teach you that working in-house cannot, and when does it make sense to leave agency life and return to an internal Marketing Operations role?In this episode of the Society of Marketing Technology Consulting Podcast, Courtney Makara and Grant Gregorian sit down with Mike Rizzo of WeWork to talk about his journey from in-house Marketing Operations to consulting at Digital Pi, then back into an internal enterprise role.Mike shares why agency life appealed to him in the first place, how working across different clients and projects changed his confidence as a consultant, and why realizing that consultants do not need to know every answer was such an important lesson. He also reflects on the skills he developed through consulting, from project management and stakeholder communication to emotional intelligence and relationship building.In this episode, we discuss:Why Mike moved from an in-house Marketing Operations role into agency consulting The initial hesitation he felt about calling himself a consultant Why consultants do not need to know every answer to provide value How agency support helped Mike build confidence in client-facing situations What working across multiple clients taught him about common Marketing Operations challenges How consulting improved his project management, communication, and people skills Why emotional intelligence matters as much as technical expertise The difference between building a system for a client and owning that system long termMike also explains why his time in consulting became a career-changing experience. Working with different clients, teams, and business problems gave him a broader perspective that he later carried back into an internal role.For Marketing Operations professionals deciding between agency consulting, independent consulting, and in-house work, this episode offers a practical look at the benefits and tradeoffs of each path, and how moving between them can help build a stronger, more versatile career.If you enjoyed the episode, subscribe and rate the SMTC Podcast, and join the Society of Marketing Technology Consulting community through MarketingOps.com.Episode Brought to You By MO Pros The #1 Community for Marketing Operations ProfessionalsSupport the show
Send us Fan MailCam Tolman spent seven years running a home services company in Houston before he ever touched tech. Then he got his MBA, joined Podium, and became the number two rep out of 120 — with a 22-month streak of 100%+ attainment. He climbed to VP of Business Development, Director of Sales at Scorpion, and CRO at Mia Share, where he drove 120% revenue growth and pushed SaaS ACV up 800%. Four-time Presidents Club. Million-dollar closer.And he refused to call himself a salesperson the entire time.In June of 2025, Cam walked away from the CRO chair to build PitchDown — a framework for founders, engineers, product teams, and everyone else whose title doesn't say sales but whose job absolutely is. His tagline: “The best decisions aren't sold. They're discovered.”In this conversation, Josh sits down with Cam to dig into:• The one-word question from his first sales manager that changed his career (asked five times in a row)• Why the word “salesperson” costs the person who wears it — and why he refused it even at the top of the leaderboard• The PitchDown Method: ignorance, awareness, acknowledgment, acceptance, action — and where most conversations actually get stuck• Why customers agree with you… then do nothing• “Pitch down, not up” — the difference between educating a buyer to reality and pushing product features• The doctor / Ferrari analogy for how expert questions move people from ignorance to action• The 2024 decision to walk away from the CRO chair and go all-in on PitchDown• How founders sell the vision — and why “I can't find good people” is almost always a mirror problem• Why he's been fired from multiple CRO chairs for putting customers first — and why he'll fight that one to the deathIf you're a founder, an engineer, an operator, or anyone whose job is really sales even though your title doesn't say so, this one is for you.
What does it really take to go from selling your first car at 19 years old to leading an entire dealership as General Manager? In this episode of the Millionaire Car Salesman Podcast, Sean V. Bradley sits down with John Landosca, the new General Manager of Patriot Chevrolet in Warminster, Pennsylvania, for a powerful conversation about leadership, growth, culture, and what it takes to succeed in an automotive industry that never stops changing. "I teach everybody in my store, everybody. You treat my detailer with the same respect you treat me because if you can't respect him, you don't respect me." - John Landosca John opens up about his journey through the business, the lessons that shaped his leadership style, and why respect has become one of the most important foundations of his approach to both employees and customers. "I speak to every employee in my store every day. Training's paramount." - John Landosca The conversation also dives into the realities of running a modern dealership, including evolving customer expectations, the growing role of technology and AI, the need for continuous training, and why strong mentorship can completely change the trajectory of an automotive career. "Capture them. Once you capture and earn, the business is easy." - John Landosca This episode goes beyond titles and promotions. It is about becoming the kind of leader people want to follow, building a dealership culture that people want to be part of, and staying adaptable enough to keep winning as the industry changes around you. If you are a salesperson who wants to move into management, a manager working toward the GM seat, or a dealership leader focused on building a stronger team and culture, this is a conversation you do not want to miss. Key Takeaways: ✅ Respect and Culture: Success in a dealership heavily relies on fostering a culture of mutual respect and collaboration among team members and with customers. ✅ Continuous Development: Ongoing training and development are pivotal. Dealerships must adapt their strategies to incorporate the latest technology, including AI, to stay competitive. ✅ Customer-Centric Approach: The emphasis should always be on transparency and customer service to earn long-term loyalty and repeat business. ✅ Mentorship's Impact: Having the right mentor can significantly influence a professional's trajectory, enabling them to grow into leadership roles and impart wisdom to others. ✅ Evolving Industry: Automotive sales are undergoing rapid changes, requiring a fresh approach to customer interaction, marketing, and sales process management. About John Landosca John Landosca, a veteran in the automotive industry, has spent nearly 30 years honing his skills from the ground up. Starting in the business at just 19, John quickly became known as a sales powerhouse, once selling over 40 cars in a month and making six figures in his first year. As the new General Manager at Patriot Chevrolet in Warminster, Pennsylvania, John continues to leverage his extensive experience to foster growth and leadership within his team. Known for his focus on respect, collaboration, and development, John has a reputation for transforming dealerships into successful, customer-centric operations. Unlocking Automotive Sales Success: Insights from a Master Car Salesman The automotive industry is in a constant state of flux. As technology evolves and consumer expectations shift, dealerships need to adapt to maintain their edge. In this enlightening discussion, Sean V. Bradley, a renowned figure in automotive sales, and John Landosca, a seasoned general manager with nearly three decades in the industry, unravel the secrets to succeeding in this competitive field. Their insights offer a roadmap for developing people, refining processes, and harnessing technology to foster exceptional dealership performance. Key Takeaways Respect and culture drive success: A dealership's success hinges on respect and a cohesive culture that starts from the top down. Training is an ongoing necessity: Continuous training and professional development are crucial for evolving in the fast-paced automotive landscape. Adaptability to technological advances is vital: Keeping up with digital transformations and AI can significantly enhance customer engagement and sales outcomes. Developing a Winning Culture: Respect as the Cornerstone In the automotive sales world, creating a culture where every team member is valued is paramount. As John Landosca puts it, "You treat my detailer with the same respect you treat me." This ethos underscores the importance of respect in crafting a thriving work environment that extends its benefits to the customer experience. John emphasizes that a productive sales environment starts with mutual respect among employees, which then translates into respectful and attentive customer service. John's philosophy emanates from his background and the diverse cultural exposure he had: "If I was at my friend's house, didn't matter the culture, I respected it and learned from it." He advocates for a corporate culture that values everyone's contribution, ensuring that both employees and customers feel acknowledged and respected. Establishing this kind of culture helps in achieving long-term employee satisfaction and sustainable dealership success. Commitment to Continuous Training: The Foundation for Excellence Success in the automotive industry parallels preparation, particularly in training and development. As Landosca notes, training is not a one-time event but a continuous journey: "Training is not something you did, it's something you do." The phrase underscores the necessity of regular training sessions that keep employees updated with the latest industry practices and technological advances. Incorporating AI and role-playing tools into training regimes has changed the game. Sean highlights the significance of role-playing, sharing a case study where four outsourced BDC agents in the Philippines sold 78 units by utilizing AI role-playing tools. The strategy focused on practicing communication skills before engaging with actual clients, which is pivotal in mastering customer interactions and increasing sales conversions. As the dealership landscape changes with digital transformations, the ability to adapt, learn, and apply new skills remains an indispensable asset. Embracing Technological Transformation: The Role of AI and Digital Tools The advancement of technology, particularly AI, has redefined customer interaction protocols and lead management in car dealerships. Today's customers demand seamless, efficient, and informative interactions, and technology can be a powerful enabler in meeting these expectations. Sean discusses how AI tools can simulate real-life sales scenarios, offering an innovative way to train salespeople to handle customer queries effectively. Sean shares an example of how these tools are being incorporated at a high level: "The AI role-playing… it takes the fear out of the person, embarrassment, even myself. They're not embarrassing; they get, you know, no one's around. It's just a computer." The integration of such tools can not only enhance employee skills but also streamline customer interactions, making the sales process more efficient and personalized. The discourse on technological integration doesn't stop at AI. By utilizing CRM effectively, dealerships can keep track of customer preferences, streamline sales processes, and provide tailored services. The technology and strategies that once seemed pioneering are now becoming industry standards. Thus, embracing these digital transformations isn't just beneficial—it's essential for survival and growth in the automotive industry. Bridging Respect, Training, and Technology for Revolutionary Retail In their conversation, Sean V. Bradley and John Landosca exemplify what it takes to succeed in the ever-evolving automotive industry: cultivating respect within the dealership, committing to continuous training, and embracing technology. Together, these elements create a foundation for outstanding customer service and thriving sales performance. As John reflects on his journey, he underscores the importance of evolving constantly and seeking mentorship, which has led to his success and the success of those he's mentored. The trio of respect, continuous training, and embracing technological innovation forms the cornerstone of a thriving automotive dealership. Together, they empower sales teams to generate leads, delight customers, and ensure long-term profitability. Though the automotive landscape may be challenging, those willing to integrate these allies into their strategic playbook are primed not just to survive, but to excel. Resources + Our Proud Sponsors: ➼ Podium: The AI Platform Powering the Modern Dealership. From instant lead response to seamless test drive scheduling, Podium's AI Employee Jerry works 24/7 to turn every lead into a conversion, so your team can focus on closing. Trusted by thousands of dealerships nationwide and proudly featured on the Millionaire Car Salesman Podcast. Learn how Podium can help you sell more cars, book more service appointments, and grow your dealership. Discover how Podium's innovative AI technology can unlock unparalleled efficiency and drive your dealership's sales to new heights. Visit www.podium.com/mcs to learn more! ➼ The Millionaire Car Salesman Facebook Group: Join the #1 Automotive Sales Mastermind Facebook Group with over 29,000 automotive professionals worldwide. The Millionaire Car Salesman Facebook Group is the go-to community for car salespeople, BDC agents, sales managers, general managers, and dealer principals looking to increase performance, income, and leadership skills. Inside the group, members collaborate daily on automotive sales strategies, lead handling, phone scripts, closing techniques, CRM best practices, dealership leadership, and accountability systems. Learn directly from top automotive trainers, industry mentors, and high-performing sales leaders who are actively winning in today's market. If you're serious about growing your automotive career, increasing car sales, and building long-term success, join The Millionaire Car Salesman Facebook Group today! ➼ Dealer Synergy: Dealer Synergy is the automotive industry's #1 Sales Training, Consulting, and Accountability Firm, with over 20 years of proven dealership success nationwide. We specialize in helping car dealerships increase sales, improve processes, and build high-performing Sales, Internet, and BDC departments from the ground up. Our expertise includes automotive phone scripts, rebuttals, CRM action plans, lead handling strategies, BDC workflows, Internet sales processes, management training, and accountability systems. Dealer Synergy partners directly with dealership leadership to align people, process, and technology, ensuring consistent results and scalable growth. From independent dealers to large dealer groups and OEM partnerships, Dealer Synergy delivers measurable performance improvements, stronger teams, and sustainable profitability. ➼ Bradley On Demand: Bradley On Demand is the automotive industry's most advanced interactive training, tracking, testing, and certification platform for car dealerships — built to develop top-performing teams across Sales, Internet Sales, BDC, CRM, Phone Skills, Leadership, and Management. In addition to LIVE virtual automotive training classes and a library of 9,000+ on-demand dealership training modules, Bradley On Demand now includes AI Phone Roleplaying and Coaching to help salespeople and BDC agents practice real dealership conversations before they ever get on the phone with customers. This AI-powered roleplay technology strengthens phone scripts, objection handling, appointment setting, lead follow-up, and closing skills, while providing measurable coaching feedback for continuous improvement. Bradley On Demand empowers dealerships to train faster, coach smarter, improve call performance, increase closing ratios, and sell more cars more profitably — all through structured, trackable, modern automotive training.
Today, I'm joined by Nicolas Beaupré, founder & CEO of Mateína. A yerba mate energy drink, Mateína grew from a bootstrapped passion project to an Andrew Huberman-backed beverage brand. In this episode, we discuss the product backstory and growth roadmap. We also cover: Evolving from loose-leaf to RTD Partnering with Dr. Andrew Huberman Remote team and field marketing strategy Subscribe to the podcast → insider.fitt.co/podcast Subscribe to our newsletter → insider.fitt.co/subscribe Follow us on LinkedIn → linkedin.com/company/fittinsider Mateína's Website: www.drinkmateina.com Instagram: https://www.instagram.com/mateina/ Contact: nicolas@drinkmateina.com The Fitt Insider Podcast is brought to you by EGYM. Visit EGYM.com to learn more about its smart fitness ecosystem for fitness and health facilities. Fitt Talent: https://talent.fitt.co/ Consulting: https://consulting.fitt.co/ Investments: https://capital.fitt.co/ Chapters: (00:00) Introduction (00:22) Nicolas's background (01:45) Argentina trip (04:00) Passion becomes side project (05:00) Initial Shopify store (07:30) Loose-leaf era (08:45) Year of learning beverage industry (09:30) First ready-to-drink launch (10:45) Tiny and Dr. Huberman partnership (12:30) US launch and zero-sugar request (15:30) Competition validation (19:15) Partnership structure (20:30) Organic growth roadmap (23:00) Team size and remote dynamics (25:00) Field marketing strategy (30:30) Clean energy positioning (34:30) Where to find Mateína (35:45) Conclusion
EPISODE SUMMARY In this episode of the Work at Home Rockstar podcast, Tim Melanson sits down with Patrick Van Der Burght, owner of Ethical Persuasion Training and Consulting and a certified coach and licensed trainer with the Cialdini Institute. Patrick helps professionals become more persuasive in their communication using the science of human decision-making, as taught by his business partner, Dr. Robert Cialdini — without ever tipping into manipulation. Patrick opens up about his own early struggles as a scuba diving equipment sales rep in Australia, where a product failure that wasn't even his fault got him laughed out of retailers' stores. Rather than giving up, he applied Cialdini's principles and became a market leader within 18 months. From there, he and Tim dig into why owning your mistakes builds more trust than deflecting blame, how Patrick delegates his business using virtual assistants and subcontractors, and why businesses should always be upfront when a customer is talking to an AI bot instead of a real person. The conversation then moves into the heart of Patrick's expertise: the seven principles of persuasion — reciprocity, liking, unity, social proof, authority, consistency, and scarcity — along with practical, work-from-home-friendly tips like choosing more persuasive communication channels over email and fixing your video call background to build instant credibility. Whether you're just starting out or looking to sharpen how you communicate with clients, this episode is packed with usable, ethical strategies. WHO IS PATRICK VAN DER BURGHT? Before 2000, Patrick was a sales rep covering a large part of Australia selling scuba diving equipment to retailers. Frustrated with how much time and effort selling was taking without wanting to lie or cheat to get results, he discovered the work of Dr. Robert Cialdini and has been passionate about teaching it ever since. With Dr. Cialdini's permission, Patrick has been teaching this science to professionals since 2000. In 2023, he was invited to become a Founding Member of the Cialdini Institute and was the first Cialdini Certified Professional and Coach accepted into the Cialdini Institute Licensed Trainer program. Patrick is based in Melbourne, Australia, and runs his business with the help of about five virtual assistants, including a personal assistant, a podcast editor, social media help, and web developers. He teaches an eight-week Ethical Persuasion course and hosts his own podcast, Ethical Persuasion Unlocked. He's also the author of the book How to Hear YES More Often. Outside of business, Patrick is a motorcycle rider who enjoys Bon Jovi and 1940s-era music like The Andrews Sisters. CONNECT WITH PATRICK VAN DER BURGHT Website: https://ethicalpersuasion.com.au/ Podcast (Ethical Persuasion Unlocked): https://ethicalpersuasion.com.au/podcast/ Free E-Book & 7-Day Influence Challenge: https://ethicalpersuasion.com.au/free-influence-persuasion/ Book (How to Hear YES More Often): https://yesmoreoften.com/ Profile: https://patrickvanderburght.com YouTube: https://www.youtube.com/@ethicalpersuasion LinkedIn: https://www.linkedin.com/in/patrick-van-der-burght/ Facebook: https://www.facebook.com/ethicalpersuasion/ Instagram: https://www.instagram.com/ethical_persuasion/ TikTok: https://www.tiktok.com/@ethicalpersuasion X (Twitter): https://x.com/yesmoreoften HOST CONTACT DETAILS Website: https://workathomerockstar.com Facebook: https://www.facebook.com/workathomerockstar Instagram: https://www.instagram.com/workathomerockstar LinkedIn: https://www.linkedin.com/in/timmelanson YouTube: https://www.youtube.com/@WorkAtHomeRockStarPodcast Twitter/X: https://twitter.com/workathomestar Email: tim@workathomerockstar.com TIMESTAMPS 00:00 Meet Patrick Van Der Burght 01:13 Sales Without Swindling 02:01 Scuba Sales Breakthrough 06:49 Owning Mistakes Builds Trust 08:33 Delegating With Contractors 12:57 Ethical AI Assistants 18:34 Persuasion Science Basics 22:20 Ethics Versus Manipulation 26:59 Bad Sales Tactics Exposed 30:12 Most Persuasive Channels 32:28 Email Versus Video 34:03 Video Background Credibility 36:15 Virtual Background Debate 38:15 Networking And Courses 39:59 Why Persuasion Matters 42:21 Seven Principles Overview 42:49 Reciprocity And Liking 46:22 Unity And Social Proof 49:17 Authority And Consistency 54:23 Scarcity And Loss Framing 58:31 Resources And Farewell DISCLAIMERS Results May Vary Patrick shares real outcomes from his own business and research he references, but every business is different. Treat these stories and numbers as inspiration, not a guarantee. Not Legal or Financial Advice This episode touches on hiring, contractors, and business practices in Patrick's own experience. It's not legal or financial advice — check with a professional for guidance specific to your situation and location. Educational, Not Exhaustive The persuasion principles discussed are covered at a high level for education and entertainment. For a deeper dive, Patrick's own training programs and Dr. Cialdini's work are great next steps.