Podcasts about CRM

In this episode of Head, Heart, and Boots, Brandon and I sit down with Alejandro to unpack what ten years inside one of the toughest jiu jitsu cultures in the country can teach us about leadership, loyalty, and personal growth. We dig into how a broken season in his life led him to a mentor who changed everything, why the Daisy Fresh laundromat became a proving ground for world class competitors, and how the same principles that shape great fighters also shape great teams. Hope you enjoy Chris Why You Should Listen [00:02:36] How one mentor's belief and availability created lifelong loyalty and a culture people wanted to be part of [00:11:03] What living and training in an old laundromat taught fighters about discipline, discomfort, and eliminating excuses [00:21:00] The long, unglamorous process behind becoming a world class grappler and why consistency beats talent over time [00:25:39] How wrestling and jiu jitsu build confidence, emotional control, and character in kids and adults alike [00:36:05] How Alejandro revived a dead high school program by applying the same leadership principles that shaped him on the mat Did you know... Only 30% of businesses listed for sale actually find a buyer? Even more striking, just 10% of those sell for the price their owners anticipated or higher, meaning only 3% of all business owners achieve their desired sale price. By focusing on understanding and enhancing your enterprise value, you can significantly boost your chances of joining that successful 3%. Business Health & Value Assessment Start Assessment Know Your Enterprise Value. See Your Potential Gaps. Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes: A Lite Valuation Of Your Business Your Value Multiplier Per Your Industry Health Assessment Per Our PYB Methodology Business Value & Growth Roadmap Tailored For You Value Acceleration Strategies Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling This isn't a paid plug. It's real talk from the front lines. If you've ever thought, “How do I get a VP-level sales leader or even a sales team without hiring full-time?” Floodlight has the answer. Fractional Sales Leadership They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed. Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.More at floodlightgrp.com/sales Commercial Sales MasterCourse A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs. Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.Details at floodlightgrp.com/courses Tailored Consulting & Coaching Floodlight's Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors. These aren't “life coaches.” They're former restoration owners who've lived the chaos and know how to scale out of it.Explore more at floodlightgrp.com Live Training, Tools & Strategic Partnerships Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth. Bonus: They've vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.See all partnerships at floodlightgrp.com/partners Why it matters for you as a listener You don't need to figure this stuff out alone. If you're serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter. And you get it from industry insiders. People who've sat in your chair, survived the fires, and built systems that actually work.

In this episode of the Rainmaker Podcast, host Gui Costin welcomes Karl Engelmann, co-founder and COO of Sarmaya Partners, to share the story behind the firm's rapid emergence and his philosophy on sales, leadership, and entrepreneurship. With over three decades of experience in financial services, Karl offers listeners a rare, behind-the-scenes look into launching an asset management firm and the strategic thinking driving its success.Karl begins by tracing his unconventional career path, from aspiring journalist to accomplished sales leader. His communication skills and passion for storytelling laid the foundation for a career that spanned roles at Angel Oak Capital, Cambiar Investors, and AIM/INVESCO. These experiences culminated in the co-founding of Sarmaya Partners, where Karl saw the opportunity to build a firm aligned with his vision and values.The conversation dives deep into Sarmaya's unique investment strategy, which centers around a thematic belief in a new commodity super cycle. Rather than chase overcrowded markets, Karl and his partner Wasif identified a return to tangible assets like gold, silver, and copper as the next long-term trend. After initially structuring the firm as an LP, they pivoted to launching an actively managed ETF in January 2024 to better serve a broader investor base.Karl shares Sarmaya's go-to-market strategy and how they've grown from two founders to a six-person team, carefully hiring seasoned professionals with deep industry relationships. He emphasizes the power of focus, targeting RIAs, family offices, and mid-sized broker-dealers—segments often overlooked by larger firms but open to differentiated strategies. A major theme throughout is the importance of relationships over transactions, and Karl's approach is deeply rooted in decades of trust and credibility built across the industry.Sales process and infrastructure also play a key role in the discussion. Karl highlights the importance of having a clean, well-maintained CRM as the central nervous system of the firm's sales efforts. Partnering with Dakota has helped Sarmaya stay agile and organized in an environment where client rosters and firm dynamics are constantly shifting.The episode also explores Karl's leadership style, which blends high accountability with trust and autonomy. He believes in empowering experienced salespeople to execute without micromanagement, while maintaining clarity through communication and shared goals. His mantra—"take the bit out of the mouth and let them run"—underscores his belief in hiring the right people and giving them room to perform.As the episode closes, Karl speaks candidly about the biggest challenge facing Sarmaya: growing assets under management. Yet his energy is unwavering. With a strong product, clear strategy, and relentless optimism, Karl's approach to sales and leadership provides an inspiring blueprint for anyone building a firm from the ground up. This episode is a masterclass in execution, resilience, and the long game of relationship-driven sales.Tired of chasing outdated leads? Book a demo to see how Dakota Marketplace simplifies your fundraising process with accurate, up-to-date investor data. 

Neste terceiro episódio da série sobre “Produtividade Lenta em Vendas no Agro”, Cesar Franzon e Marco Lopes mergulham no tema pipeline de vendas como base da organização e previsibilidade comercial. O papo acontece em um cenário rural de Mato Grosso, trazendo exemplos práticos de aplicação dessa metodologia e como ela transforma a rotina dos vendedores. Marco e Cesar destacam que um pipeline bem estruturado não é ferramenta de controle, mas de autogestão e clareza. Eles compartilham cases reais — inclusive um que aumentou as vendas em 65% em seis meses — e mostram que o segredo está em alinhar CRM, cultura e ritmo sustentável de trabalho. A conversa também aborda a mudança de mentalidade necessária: líderes devem estimular autonomia, reconhecer talentos e conectar cada pessoa ao seu propósito. Com isso, as equipes ganham engajamento, previsibilidade e qualidade de vida — pilares da produtividade lenta. No fim, fica claro que vender bem é sobre ritmo, processo e propósito, e não sobre fazer mais. O sucesso vem quando a equipe participa da construção, aprende a se autogerir e entende o que realmente precisa ser feito para gerar resultados consistentes no longo prazo. REALIZAÇÃO GRV Agribusiness: https://www.instagram.com/grvagribusiness/Metrika Pecuária Inteligente: https://www.instagram.com/metrika_pecuaria/Produtividade Lenta: https://www.instagram.com/produtividade_lenta/ FICHA TÉCNICAApresentação: Paulo OzakiConvidados: Cesar Franzon e Marco LopesProdução: Agro ResenhaSee omnystudio.com/listener for privacy information.

Die Gerüchteküche hat schon ordentlich gebrodelt, aber nun ist es raus: Das österreichische KI-Startup fonio.ai gibt bekannt, dass es in einer neuen Finanzierungsrunde 3 Millionen Euro eingesammelt hat. Unter anderem kommt mit Sequoia Scout einer der ganz großen Namen im VC-Business an Bord. Die Wachstumspläne sind nun enorm, und über alle dem schweben große Fragen in Sachen KI-Souveränität in Europa und AI-Blase.Über all das sprechen wir heute im Podcast mit Mitgründer und CEO Daniel Keinrath. Die Themen:

Neste terceiro episódio da série sobre “Produtividade Lenta em Vendas no Agro”, Cesar Franzon e Marco Lopes mergulham no tema pipeline de vendas como base da organização e previsibilidade comercial. O papo acontece em um cenário rural de Mato Grosso, trazendo exemplos práticos de aplicação dessa metodologia e como ela transforma a rotina dos vendedores. Marco e Cesar destacam que um pipeline bem estruturado não é ferramenta de controle, mas de autogestão e clareza. Eles compartilham cases reais — inclusive um que aumentou as vendas em 65% em seis meses — e mostram que o segredo está em alinhar CRM, cultura e ritmo sustentável de trabalho. A conversa também aborda a mudança de mentalidade necessária: líderes devem estimular autonomia, reconhecer talentos e conectar cada pessoa ao seu propósito. Com isso, as equipes ganham engajamento, previsibilidade e qualidade de vida — pilares da produtividade lenta. No fim, fica claro que vender bem é sobre ritmo, processo e propósito, e não sobre fazer mais. O sucesso vem quando a equipe participa da construção, aprende a se autogerir e entende o que realmente precisa ser feito para gerar resultados consistentes no longo prazo. REALIZAÇÃO GRV Agribusiness: https://www.instagram.com/grvagribusiness/Metrika Pecuária Inteligente: https://www.instagram.com/metrika_pecuaria/Produtividade Lenta: https://www.instagram.com/produtividade_lenta/ FICHA TÉCNICAApresentação: Paulo OzakiConvidados: Cesar Franzon e Marco LopesProdução: Agro ResenhaSee omnystudio.com/listener for privacy information.

Your habits either amplify your potential or slowly drain it. In today's episode, Jennifer and I talk about stress resilience, sleep, gut health, and the nutrition frameworks that help you feel grounded, clear, and fully capable. Jennifer breaks down why cortisol isn't the enemy, how to know when HIIT training is helping versus hurting, and the “Two Weeks Out” method that keeps you looking and feeling incredible without extreme dieting. Tune in to learn the routines that help high-achieving women feel incredible from the inside out. Check out our Sponsors: SKIMS - I finally tried SKIMS and I get all the hype. Shop SKIMS Fits Everybody collection at SKIMS.com and let them know we sent you in the dropdown after checkout. Brevo - the all-in-one marketing and CRM platform designed to help you connect with customers and grow your business. Get started for free today - go to www.brevo.com/happy Blinds.com - Blinds.com makes it easy to get the designer look without the showroom markups. Get an exclusive $50 off when you spend $500 or more with code EARN at checkout. Shopify - Try the ecommerce platform I trust for Glōci, Sign up for your $1/month trial period at Shopify.com/happy Northwest Registered Agent - protect your privacy, build your brand and get your complete business identity in just 10 clicks and 10 minutes! Visit https://www.northwestregisteredagent.com/earnfree Headway - the #1 daily growth app that delivers key insights from the world's best non fiction books in bite sized 15 minute reads and audio. Save 25% off when you go to  makeheadway.com/happy. HIGHLIGHTS 00:00 The four things to do immediately after waking to set your hormones and energy for the day. 06:30 The essential evening routine that protects your sleep and nervous system. 12:15 How caffeine timing influences anxiety, cortisol, and sleep. 19:00 Why your environment makes or breaks your habits and your health. 25:45 The identity shift that happens when you stop negotiating with yourself. 30:00 How poor habits block your intuition, creativity, and connection. 36:00 The “Two Weeks Out” protocol for photoshoots and events. 42:00 The health habits that make you more resilient to business risks. 46:30 Why looking healthy affects who invests in you. 49:30 How walking regulates cortisol, mood, and mindset. 54:00 What happens when you do HIIT training every day? 58:30 How reducing intense workouts can actually make some women leaner. 01:01:15 How under-eating (especially fats) shows up on your skin and speeds up aging. 01:08:15 Advice on choosing the right supplements (what to look for & what to avoid). 01:12:15 How do you get collagen peptide? RESOURCES Learn more about Jennifer Hanway HERE Join the Audacity Challenge HERE! Join the most supportive mastermind on the internet HERE! Check out our FREE 90-Day Business Blueprint HERE! Listen to my free SECRET PODCASTS SERIES - Operation: Rekindle This B*tch Get glōci HERE Use code: HAPPY at checkout for 25% off! FOLLOW Follow me: @loriharder Follow glōci: @getgloci Follow Jennifer: @jenniferhanway

Key Highlights from the Episode:0:00 – Introduction0:44 – Future-proofing your CRM and architecting for scalability2:23 – Why most CRMs fail when firms grow5:08 – AI in CRMs: more than just dashboards10:34 – Inside “Elite Genie” and how it supports advisors11:48 – Why your CRM is really a data warehouse14:05 – Integration-first architecture for efficiency and scale25:19 – Data hygiene: the foundation of advisor valuations33:15 – Overcoming skepticism around AI adoption38:08 – A roadmap to future-proofing your tech stackResources:Elite Consulting Partners | Financial Advisor Transitions: https://eliteconsultingpartners.comElite Marketing Concepts | Marketing Services for Financial Advisors: https://elitemarketingconcepts.comElite Advisor Successions | Advisor Mergers and Acquisitions: https://eliteadvisorsuccessions.comJEDI Database Solutions | Data Intelligence for Advisors: https://jedidatabasesolutions.comListen to more Advisor Talk episodes: https://eliteconsultingpartners.com/podcasts/Follow us on LinkedIn: https://linkedin.com/company/eliteconsultingpartners

Carlos Marcelin —Mr. CRM— abre la caja fuerte de su mundo: el negocio del lujo, la psicología de la negociación y los secretos que sostienen una industria donde el tiempo vale más que el metal que lo encierra. Entre relojes falsos, piezas robadas, restauraciones milimétricas y clientes que buscan trato VIP, surge la verdadera historia: la de un cubano que construyó un imperio combinando disciplina, intuición y un respeto absoluto por su oficio. Familia, equipo, migración, identidad… todo se entrelaza con el tic-tac de una vida dedicada a medir el tiempo. Un viaje simbólico por el valor oculto que cada reloj carga: historia, riesgo, ego y legado.

Send us a textWhen evaluating the top 10 large-company CRMs in 2025, it's essential to ground the discussion in how we define this segment: organizations with more than 5,000 employees and over $1 billion in annual revenue, representing the true enterprise tier. Unlike startups, small businesses, or even mid-sized firms, large enterprises operate with global scale, complex geographic footprints, and deeply layered organizational structures that demand far more from their CRM systems. Their priorities include advanced territory and quota management, multi-layered sales and service planning, global data consolidation, and strict compliance with regulations across multiple jurisdictions. As a result, CRMs designed for this tier aren't simply expanded versions of mid-market solutions—they are built with entirely different architectural assumptions, offering deeper configurability, stronger governance controls, more sophisticated integration frameworks, and data models engineered to support highly interconnected business units operating across regions, languages, currencies, and regulatory environments.In this episode, our host Sam Gupta discusses the top 10 Large Non-Profit CRMs in 2025. He also discusses several variables that influence the rankings of these Large Non-Profit CRMs. Finally, he shares the pros and cons of each CRM system.Video: https://www.youtube.com/watch?v=FFtzoHQiqfgRead: https://www.elevatiq.com/post/top-non-profit-crms/Questions for Panelists?

Show Notes: Rod Neuenschwander, author of From Crisis to Clarity and co-founder of GIFT.OLOGY, recounts his early days with John Ruhlin, their initial plan to buy companies, and their first turnaround experience. He also talks about the formation of Ruhlin Group and their transition to GIFT.OLOGY, focusing on corporate gifting. The Transition of Ruhlin Partners Rod talks about the development of Ruhlin Partners, a firm that helped companies through crises, and how it was the foundation for a new book project. He discusses John Ruhlin's sudden death and his immediate need to reconstitute the firm. He explains his initial struggle with gifting, his team's expertise, and the overall support from his team.  Fulfilling a Promise and a Framework for Turnarounds The conversation turns to the idea of writing a book to fulfill a promise to John and provide a framework for turnarounds. He shares how John had been the top lead generator and how his crucial role in the firm left a large space to be filled. He explains the evolution of GIFT.OLOGY's philosophy and the development of the Beyond GIFT.OLOGY program.  The Focus of GIFT.OLOGY Rod explains what GIFT.OLOGY is, how it works, and how it differentiates from other firms that play in this field.  The focus is on personalized, non-promotional gifts to build relationships. He talks about the importance of reaching clients on a personal level and being present to clients' inner circles. He expands upon the acceleration of their platform and training program after John's passing, and how he managed the transition. A Relationship Operating System The interview moves on to the introduction of the Relationship Operating System to support leaders in building relationships, and Rod explains the components of the Relationship Operating System, including help identify, help  connect, help equip, help track, help celebrate, and help scale.  He talks about demonstrations of value, clarity conversations, and meaningful touchpoints through gifting. He also shares details about the development of a CRM plugin to support the training and execution of the Relationship Operating System and goes on to give a step-by-step explanation of the system. The Design of Connection Rod gives a detailed example of a client engagement, including the design of a connection plan, demonstration of value, how you communicate who you serve and how you serve,  and gifting campaigns. He explains the  role of GIFT.OLOGY in supporting leaders in their relationship-building efforts, and shares a detailed example of a client engagement, including the design of a connection plan and gifting campaigns.  A Framework for Companies in Crisis Rod explains how he uses  the same framework for GIFT.OLOGY as he does for other companies in crisis. He identifies the four types of crises: chronic underperformance, broken mirror, slow leak, and fire. Rod details the one-page recovery plan: clear purpose statement, go-forward operating plan, financial plan, and team plan. And he emphasizes the importance of moving fast with the plan and learning along the way. The Success of From Crisis to Clarity  Rod talks about his book and his satisfaction with the feedback received for From Crisis to Clarity. He explains that the book's focus is on providing a simple framework for founders to navigate crises. He shares how the editing process was precise to ensure the book is concise and valuable for its target audience, and he shares his thoughts on the ongoing support and growth of GIFT.OLOGY despite the challenges faced. Timestamps: 04:05: The Impact of losing his business partner and friend. 09:53: GIFT.OLOGY's Unique Approach to Corporate Gifting  11:47: The Relationship Operating System and Client Engagement 20:48: Rod's Framework for Crisis Recovery  28:44: The Success of From Crisis to Clarity Links: LinkedIn: https://www.linkedin.com/in/rod-neuenschwander/ From Crisis to Clarity: https://fromcrisistoclarity.com/ GIFT.OLOGY Group: https://giftologygroup.com/ This episode on Umbrex: https://umbrex.com/?post_type=unleashed&p=213008&preview_id=213008&preview_nonce=0bc155d1c5&_thumbnail_id=-1&preview=true Unleashed is produced by Umbrex, which has a mission of connecting independent management consultants with one another, creating opportunities for members to meet, build relationships, and share lessons learned. Learn more at www.umbrex.com. *AI generated timestamps and show notes.  

This week, we sit down with Seth Smith, founder of the rapidly growing lab software company Greatlab.io (https://www.greatlab.io/), and Ryan Alexander from Vitality Dental Arts (https://www.vitalitydentalarts.com/), who's been living the GreatLab life since May and has plenty to say about it. Seth shares the long, winding road from e-commerce to dentistry, to clear aligners, to scanners, and finally to building what he hopes becomes the most modern, integrated, and speed-driven LMS in the industry. He talks workflow obsession, eliminating downloads, killing paper dockets, listening to lab pain points, and why he's visited over 100 labs (and keeps going). Ryan brings the real-world perspective from a 100-tech lab that went through multiple LMS transitions before landing on GreatLab. He explains how their booking teams shrank, inbound calls dropped by 50%, audits disappeared, and technicians suddenly found computers they “didn't have” once the system made their jobs easier. From the CRM that kills phone tag to ScanHub pulling every scanner into one feed, Ryan breaks down exactly what changed on the bench, in customer service, and across production. We also dig into bad scans (yes, 20% of them), doctor communication, automatic file routing, task automation, shipping integrations, data migration fears, and why some labs should not switch systems unless they're truly ready to modernize. If you've ever wondered what a cloud-based, automation-heavy, lab-built-from-the-ground-up LMS looks like—or why another lab described GreatLab as “a Ferrari while everyone else is a Civic”—this episode lays it all out. Learn more or request a demo: greatlab.io Find them in Vegas at NADL Visions (https://www.nadl.org/nadl-vision-21) and in Chicago at Lab Day (https://lmtmag.com/lmtlabday)! Happy Holidays from Ivoclar! As the year comes to a close, all of us at Ivoclar want to extend our heartfelt gratitude to the incredible Voices From the Bench community. Thank you for your partnership, your trust, and the support you've shown throughout the year. From our Ivoclar family to yours, we wish you a joyful, healthy, and safe holiday season. May your days be merry, your nights be bright, and your smiles shine like freshly fallen snow. Ho, ho, ho — Happy Holidays from Ivoclar! Elvis and Barb are gearing up for their chat with the HyperDent Dude himself, Jordan Greenberg from FOLLOW-ME! Technology (https://www.follow-me-tech.com/). At LabFest, Elvis found out that every hyperDENT (https://www.follow-me-tech.com/hyperdent/) license comes with Template Editor Lite — a built-in feature that lets you make safe, customized tweaks to your milling strategies. Whether you want to prioritize surface quality or speed, this tool gives you the control to fine-tune your results while FOLLOW-ME! keeps everything validated and reliable. Because in the end, us lab techs love to tinker — and hyperDENT makes it easy to choose your own CAM-venture. Special Guests: Ryan Alexander and Seth Smith.

Why you should listenGemma shares how she turned a £7 million stack of paper inquiries into a thriving HubSpot consultancy—proof that seeing inefficiency others ignore can become your biggest opportunity.Understand why narrowing your focus during uncertainty can accelerate growth faster than diversifying.Discover how building a culture focused on psychological safety helped HubGem become one of the world's happiest workplaces—and why that's their competitive advantage against bigger agencies.How do you compete with bigger agencies when you can't match their salaries? In this episode, I sit down with Gemma Price, founder of HubGem, who built a 20-person HubSpot consultancy focused exclusively on the education sector. Gemma shares the moment she discovered millions of pounds worth of leads sitting in a colleague's bottom drawer on paper, and how that frustration sparked her entrepreneurial journey. We dive into why she resisted the urge to diversify during COVID, the change management principles that make tech adoption actually stick, and how prioritizing human connection over perks created a culture that retains talent. Plus, Gemma's take on where AI meets CRM and why the future belongs to those who don't sacrifice humanity for efficiency.About Gemma PriceGemma Price is an entrepreneur and award-winning CEO recognised for building one of the world's happiest workplaces. She scaled HubGem to become a Top 3% global HubSpot partner by vertically specialising in education and leading with a culture-first approach. Gemma helps founders harness AI, experience the power of intuitive psychology coaching, and embrace human-centred leadership to build scalable businesses without the burnout.Resources and LinksHubgem.co.uk Gemma's LinkedIn profile642 - Stop Being a Platform Expert - Why Business Growth Advisors Win in the AI Era with Sarah McDevittWhy Culture Is the Real Competitive Advantage in the AI EraPrevious episode: 651 - Platform-Agnostic Consulting: Why SaaS Partners Are Making the Switch to AI with Leandra NisbetCheck out more episodes of the Paul Higgins PodcastSubscribe to our YouTube channel: @PaulHigginsMentoringJoin our newsletterSuggested resourcesGemma offers transformational 1:1 and group Intuitive Psychology Coaching and also consults with leaders on building happier workplaces. Learn more about the different ways you can work with Gemma at Intuitive.co

In this episode of Front Cover: A Rough Notes Podcast on the Agency Intelligence Podcast Network, Jason Cass sits down with Mark Rodgers, Founder of Trailstone Insurance, the agency featured on the December 2025 front cover of Rough Notes Magazine.  Key Topics: Mark's reaction to being selected for the Rough Notes Magazine front cover  Trailstone's growth from a small agency to a large operation after shifting strategy in 2017–2018 Building automation in 2019 and writing more than 50 million in new personal lines premium Moving from purchased leads to strong inbound through social media, YouTube, and referral partners A sales process centered on homeowner targeting, education, and retention systems Operating fully inside HubSpot for AMS, CRM, communication, and workflow management Leveraging offshore teams, automation, and Traction accountability charts to support scale and culture Reach out to: Mark Rodgers Jason Cass Visit Website: Trailstone Insurance Rough Notes Magazine Produced by PodSquad.fm

Send us a textWhat happens when a steel dealer, a pandemic, and a 3D configurator collide? We bring on IdeaRoom co-founder and CEO, Dan Van Orden, to unpack how builders and dealers moved from paper quotes to mobile-first design that turns curiosity into committed buyers. Dan shares the scrappy origin story—from woodworking plans to full-blown configurators for sheds, carports, post-frame, and red iron—and why the real breakthrough wasn't just 3D visuals, but cleaner processes and smarter pricing logic that reduce errors.We talk through the moments that changed the game: remote screen-shares that closed sales in minutes, branded estimates that land in a customer's inbox before the call ends, and a mobile experience that finally feels natural on a phone. Dan explains Boost, IdeaRoom's streamlined UI that lifts lead conversion without disrupting sales teams, plus the growing set of self-serve tools that let dealers update base and component pricing fast. If steel costs or tariffs force changes, you adjust the rules, keep the guardrails, and keep selling.This conversation leans into the operational side too—onboarding that now takes weeks, not months; support that solves quick wins in minutes; and the power of webhooks and CRM integrations to pass clean specs through your pipeline. We share how TVs in the showroom, live co-design with customers, and clear option rules build trust and speed up approvals. The big takeaway: a customer-facing 3D configurator isn't a gadget; it's your most persuasive salesperson, available on every device, at every hour.If you care about digital sales, steel buildings, sheds, carports, or post-frame marketing, you'll walk away with practical moves to modernize how you sell—without losing the relationships that drive this industry. Subscribe, share this with a builder who still quotes by PDF, and tell us: what's the next bottleneck you want us to break down?For more information or to know more about the Shed Geek Podcast visit us at our website.Would you like to receive our weekly newsletter?  Sign up here.Follow us on Twitter, Instagram, Facebook, or YouTube at the handle @shedgeekpodcast.To be a guest on the Shed Geek Podcast visit our website and fill out the "Contact Us" form.To suggest show topics or ask questions you want answered email us at info@shedgeek.com.This episodes Sponsors:Studio Sponsor: J Money LLC

Episode Title: Say Goodbye to Stress with These Calming Rain SoundsDescription:In this episode, we dive into the soothing world of rain sounds and how they can help you let go of stress and find inner peace. Discover the science behind why rain sounds are so calming and practical ways to use them in your daily routine for relaxation, better focus, and restful sleep. Whether you're dealing with a busy day or winding down at night, these gentle rain sounds might be just what you need to restore calm and balance.Take a moment for yourself today—press play, breathe deeply, and let the soft patter of rain wash away your worries.Join us next time as we continue exploring simple ways to bring calm into your life.DISCLAIMER

Episode Title: The Most Relaxing Rain Sounds That Actually Help You SleepDescription:In this episode of Thunderstorm: Sleep and Relax in the Rain, immerse yourself in the calming rhythm of the most soothing rain sounds designed to help you drift off to a restful sleep. Whether you've had a long day or just need a peaceful break, these gentle raindrops create the perfect atmosphere for relaxation and tranquility. Let the steady, natural soundscape wash away your stress and quiet your mind, guiding you gently into deep rest.Close your eyes and imagine yourself wrapped in a cozy space, listening as rain taps softly on leaves and windows. This episode is crafted to support your sleep routine or simply offer a moment of calm whenever you need it.Allow the peaceful rain sounds to become your lullaby tonight.DISCLAIMER

Have you ever felt like your client workflow is running you instead of the other way around? In this episode, I'm taking you behind the scenes to show you what it really means to have a streamlined workflow from the first inquiry to the final offboarding. I share the exact systems, touchpoints, and mindset shifts that will help you move from reactive chaos to intentional, seamless processes—so you can focus more on serving your clients and less on scrambling behind the scenes.We'll dig into how to simplify your communication, create automations that still feel personal, and build workflows that save you hours while elevating your client experience. Whether you're using a CRM, spreadsheet, or just sticky notes, you'll learn how to map out every step of your client journey so you can deliver excellence—without the overwhelm.I would love to connect on Facebook: https://www.facebook.com/JenTaylorConsulting/ & Instagram: https://www.instagram.com/jentaylorconsulting/!Resources Mentioned:Book a Business Audit - https://bit.ly/OperationalAuditShow notes available at: https://jentaylorconsulting.com/design-your-wedding-business-podcast/

In Part 2, Dualta brings Bullhorn's Gary Cordery into the conversation alongside ReferRec's Dave Cahill to talk about what scaling really looks like when you get your tech right.They get into founder-led agencies thinking like tech companies, the post COVID push to do more with less, and what it means when one Bullhorn client is running 185 live automations and winning back hundreds of consultant hours. Gary breaks down Bullhorn's Amplify AI, enriching old databases so you are not held hostage by LinkedIn spend, while Dave shares what he is seeing on the ground as agencies try to build lean, CRM first businesses.Part 1 was mindset. Part 2 is systems.Tune in to rethink your tech stack, your LinkedIn bill, and how you use the data you already own.

Neste episódio do Vamos de Vendas, exploramos o que significa construir uma carreira com propósito, visão de longo prazo e verdadeiro impacto dentro de uma única organização. Recebemos Herminio Gastaldi, Diretor de Mercado da Senior Sistemas, que compartilha aprendizados de uma jornada de 25 anos liderando a evolução comercial de uma das maiores empresas de tecnologia do Brasil.A conversa mergulha nas transformações do mercado de trabalho, na alta rotatividade em vendas e no que ainda torna possível manter talentos por décadas quando existe liderança com legado. Herminio revela os fatores que o fizeram recusar propostas e continuar na mesma empresa por tanto tempo, e como a construção de times sólidos passa por cultura, rituais e desenvolvimento humano, e não apenas por metas de curto prazo.Discutimos ainda como os líderes de hoje podem recrutar, formar e reter talentos num ambiente onde tudo parece efêmero. Herminio compartilha os critérios que mais pesam na hora de contratar e como ele enxerga a diferença entre ambição saudável e carreiras com “pinga-pinga” de empresas.O episódio também aborda o papel das lideranças que inspiram, os aprendizados com os erros e até casos em que a saída de um colaborador foi a melhor decisão para sua evolução profissional. Ao final, Hermínio traz tendências em tecnologia de RH e inteligência de dados para apoiar líderes comerciais em decisões mais humanas e estratégicas.Uma verdadeira aula de consistência, visão sistêmica e legado na liderança comercial.

Qual a importância do Profissional de Marketing Digital para uma estratégia de CRM ?Assista a integra desta minha entrevista em nosso canal do youtube.. Esta e outras centenas de debates riquíssimos. https://youtube.com/live/JutAkRF2U8k @rodrigogadelha #atendimentoaocliente #experienciadocliente #inovação #customerexperience #callcenter #crm #ciênciadedados #satisfaçãodocliente #jornadadocliente #consumidor #ouvidoria #marketing #empreendedorismo #vendas #sucessodoocliente #rh #peopleanalytics

Ever wondered why your CRM system isn't delivering the results you expected? In this conversation with Jason Kramer, founder and CEO of Cultivize, Cam and Otis explore the often-overlooked human element of customer relationship management."Software does not solve any problem at all," Jason explains, cutting through the tech hype. "It's the people that are understanding how to use the software." This refreshing perspective sets the tone for a conversation that dives deep into the real challenges businesses face when trying to connect marketing efforts with sales results.From unpacking the difference between "first touch" and "last touch" attribution (a critical distinction when measuring marketing effectiveness) to explaining why most businesses struggle with lead nurturing, Jason offers practical insights drawn from his 20+ years of experience working with brands like Virgin Atlantic Airways and Johnnie Walker.What makes this episode particularly valuable is Jason's approach to CRM implementation. Rather than forcing businesses to change their processes to fit a system, he emphasizes understanding their current workflow first: "We're not trying to change the way you do things and make you do something different. We're just trying to improve what you're doing." Whether you're struggling with marketing attribution, sales-marketing alignment, or simply want to get more value from your CRM investment, this conversation offers a refreshingly human-centered approach to technology.More About Jason:Jason Kramer is the founder and CEO of Cultivize, a consulting firm specializing in lead nurturing strategies and “Done for you” custom CRM implementation. With over 20 years of experience in marketing and business development, Jason has worked with renowned brands like Virgin Atlantic Airways and Johnnie Walker. He began his career as a designer, later establishing a boutique agency where he helped launch numerous small businesses. In 2018, Jason founded Cultivize to empower organizations by connecting customer data with marketing campaigns and sales activities, helping them convert leads into loyal customers. His team focuses on improving collaboration between sales and marketing, identifying warm leads, and optimizing the sales process. Jason is passionate about helping businesses grow through strategic solutions that streamline the customer journey. He lives in New York with his wife, two children, and two dogs, enjoying family time and boating on the Hudson River when he's not driving client success.#10xyourteam #CRM #MarketingStrategy #SalesAndMarketing #LeadNurturing #CustomerJourney #BusinessGrowth #MarketingTips #SalesTips #DigitalMarketing #BusinessLeadership #tribeandpurposeChapter Times and Titles:From Designer to CRM Expert [00:00 - 10:00]Introduction to Jason Kramer and CultivizeThe journey from design to lead nurturingWhy most businesses struggle with CRM implementationThe Attribution Challenge [10:01 - 20:00]First touch vs. last touch attribution explained"Does everyone buy a car anyway? Do we know it's from the ad?"Measuring what actually works in marketing"Software Doesn't Solve Problems, People Do" [20:01 - 30:00]The human element of technology implementationCommon CRM misconceptionsWhy most systems fail to deliver resultsBuilding Systems That Work [30:01 - 40:00]Understanding current processes before implementing solutionsThe importance of management buy-inAdapting technology to people, not people to technologyCreating Custom CRM Solutions [40:01 - 50:00]"We're not trying to change the way you do things"The process of developing tailored systemsBalancing structure with flexibilityConnecting with Cultivize [50:01 - End]Jason's approach to client relationshipsHow to learn more about lead nurturing strategiesF

Episode Title: Relaxing Rain Sounds Guide Me Gently into Restful SleepDescription:In this episode, we invite you to unwind as the soothing sounds of rain gently guide you into a deep, restful sleep. Discover how the natural rhythm of rainfall can help ease your mind, reduce stress, and create the perfect environment for relaxation. We also share tips on how to use rain sounds effectively in your nightly routine to enhance sleep quality and wake up feeling refreshed.Take a moment tonight to let the calming patter of rain wash away the day's tension. Embrace these peaceful sounds and allow yourself the gift of tranquility.Join us next time as we continue exploring simple ways to bring calm and relaxation into your everyday life.DISCLAIMER

Episode Title: This Relaxing Rain Soundscape Will Help You Unwind After Any DayDescription:In this episode, immerse yourself in the soothing sounds of a gentle rain shower designed to help you unwind and release the stress of your day. We explore how rain soundscapes can create a peaceful atmosphere, perfect for relaxation, meditation, or simply drifting off to sleep. Discover ways to incorporate these calming sounds into your daily routine to enhance mental clarity and emotional balance.Take a few moments just for yourself—let the rhythmic patter of rain wash away tension and bring you a sense of calm no matter how busy life gets.Join us next time as we continue to share calming sound experiences to support your journey toward relaxation and peace.DISCLAIMER

Episode Title: Thunderstorm Noises Soothe Me When I Feel Overwhelmed or AnxiousDescription:In this episode, we share how the calming sounds of thunderstorms can help ease feelings of overwhelm and anxiety. Discover how these natural rhythms create a peaceful atmosphere that promotes relaxation and mental balance. We also explore simple ways to use thunderstorm sounds in your daily self-care routine to find moments of calm amidst life's chaos.Remember to pause and breathe deeply, allowing the soothing sounds of nature to guide you back to a place of tranquility whenever stress starts to build.Join us next time as we continue exploring ways to nurture peace and relaxation in everyday life.DISCLAIMER

A série Talks Estadão Mídia & Mkt traz as trajetórias, desafios e inovações na voz das lideranças da comunicação e do marketing. A primeira temporada é dedicada as mulheres de impacto – profissionais que estão transformando o mercado e redefinindo o futuro dessa indústria. Neste episódio, Nathalia Garcia, diretora de marketing, CRM e vendas digitais do Bradesco, fala sobre a colaboração da inteligência artificial nas transações e sua importância para a jornada no sistema financeiro.See omnystudio.com/listener for privacy information.

In this episode of The Digital Executive, host Brian Thomas sits down with Maksim Ovsyannikov, a veteran enterprise product leader with over 25 years of experience shaping productivity solutions across supply chain, HR, marketing automation, customer success, and CRM. Now leading product and design at SugarCRM, Maksim shares how his diverse background led him to focus on redefining CRM for the AI-native era.Maksim breaks down why traditional CRMs fail sellers, how SugarCRM's “precision selling” framework addresses the gap, and the four critical components that enable AI to transform seller productivity: delivering better leads, identifying risks, improving preparedness, and empowering coaching. He also unpacks the difference between augmentation AI and generative AI—and why the real risk isn't AI taking jobs, but humans losing jobs to those who master AI.Looking ahead, Maksim predicts that nearly all enterprise software will soon be built around AI-driven workflows that deliver outcomes, not just dashboards. He explains how conversational and agentic AI will reshape seller experiences, enabling more intuitive, human-like interactions and dramatically higher productivity.A forward-looking conversation for anyone interested in the future of CRM, sales technology, and AI-driven enterprise software.If you liked what you heard today, please leave us a review - Apple or Spotify.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "The Roofer Show," host Dave Sullivan interviews Jon Starry, owner of Steadfast Roofing in Tampa Bay, FL. Jon shares his journey from IT to roofing, highlighting the company's rapid growth, the importance of in-house crews for consistent quality, and leveraging technology like CRM systems and virtual assistants. He discusses effective lead generation, job costing, and building a strong company culture. Jon also offers practical advice on cash flow management, sales incentives, and continuous learning, providing valuable insights for contractors aiming to grow and improve their roofing businesses. Tune in to hear more!What you'll hear in this episode:Transition from IT to the roofing industryImportance of customer service in business growthLead generation strategies and techniquesBuilding a strong online presence and utilizing SEOSignificance of having a robust CRM systemManaging cash flow and financial planningTracking key performance indicators (KPIs) for marketing effectivenessCreating a positive company culture to retain talentImplementing effective project management and communication strategiesEmphasizing quality control and consistency in work standardsResources:Steadfast RoofingConnect with Dave!Text Dave: (510) 612-1450Free Strategy CallWant to grow a more profitable roofing business? Book a free strategy call with Dave here → davesullivan.as.me/free-strategy-callFree ResourceDownload your FREE 1-Page Business Plan for Roofing Contractors → theroofershow.com/planWatch on YouTubeSubscribe for weekly tips and full episodes → @DaveSullivanRooferShowTrusted & Vetted SponsorsRuby Receptionists – US-based professionals who answer your phones live, leave a great first impression, and tee up the sale. Get $150 off your first month → theroofercoach.com/ruby.ProLine – Automate your follow-up and close more jobs with text, email, and CRM integration. Try it FREE + save 50% off your first month with code DAVE50 → useproline.com.SMA Support – Roofing-specific virtual assistants who know the business. Free up your time by outsourcing admin, marketing, and customer service tasks → smasupport.us.

"He could build that system once, and he could ship it 2, 3, and 4 times. That is the value of not only systems and processes, but that's the value of stepping back for a second, getting above the business, thinking like an architect."In this episode, Bradley breaks down a powerful concept: build once, ship twice. It's not just a catchy phrase—it's the difference between running around like a chicken with your head cut off and actually designing systems that work for you over and over again.Through a real client conversation about marketing dollars and lead follow-up, Bradley reveals why most business owners are sitting on thousands of dollars worth of untapped opportunity. The problem? They're so focused on the next thing that they've completely forgotten about the leads they've already purchased.If you're feeling the cash flow squeeze heading into 2026, this episode is your wake-up call. You'll learn how to leverage what you already have instead of constantly chasing what's next.Action StepsIf this episode resonated with you, here's what to do:Take inventory. Go into your CRM right now and calculate how many leads you've purchased over the last 30 days, 90 days, or even the last year. You might be shocked at what you find. Choose your path. Are you going to keep telling your team to "work harder" without giving them a system? Or are you going to take a few hours to actually design the follow-up process? Think like an architect. Grab a pen and paper (think in ink), go to a coffee shop if you need to, and design the 12-month follow-up system you actually want in your business. What would you want that process to look like? Build it once. Create the system now so you can use it over and over again—not just for this batch of leads, but for every batch that comes through in the months and years ahead. Get above the business. As you head into 2026, start thinking in terms of systems. How can you make things simple? How can you make them systematic? And then, how can you scale them? Plan for a Great 2026A great year starts with a plan—and it starts when you put yourself in the right environment with other business owners trying to do the exact same thing.Join us for the 2026 Annual Planning Workshop—a completely free event where you'll design your business blueprint for the year ahead.Register here: blueprintOS.com/assets (scroll to the middle of the page)This is our fourth year hosting the Annual Planning Workshop, and it's going to be our best one yet.Referenced EpisodeLooking for more on this concept? Check out the episode: Make It Simple, Make It a System, Then Scale (released several weeks prior to this episode).Register for The 2026 Annual Planning Workshop: https://annual.blueprintos.comAs we approach the end of 2025, it's time to start thinking about annual planning for 2026. In this solo episode, Bradley Hamner shares his proven framework for creating an annual plan that actually works. Whether you had a killer year in 2025 or you're ready to completely flip the script, this episode will give you the tools and insights you need to set yourself up for success in 2026.When: Tuesday, December 2nd, 2025 at 10:00 AM Central...

Laurent Kretz reçoit Julien Azzi, Head of Digital du Ritz Paris, cette maison qui fait rêver le monde entier depuis 1898. Pendant plus d'un siècle, le Ritz a posé les standards de l'hospitalité. Mais comment une institution de cette ampleur aborde-t-elle aujourd'hui un virage digital accéléré ? Julien raconte comment le Ritz, bien que reconnu mondialement, reste une PME qui joue dans la cour des grands : entre les attentes du marché, les clients exigeants et les offres multiples à coordonner, il dévoile les défis qu'ils ont rencontrés : rattraper 10 à 15 ans de digitalisation en quelques années seulement. Au programme00:00:00 - Introduction00:06:20 - Le Ritz comme institution et référence mondiale du luxe00:14:20 - Une grande marque avec une organisation de PME00:21:15 - Le virage digital00:36:07 - Multiplication des outils métiers dans l'hôtellerie00:36:30 - Refonte complète : UX unifiée et structure headless00:44:03 - Innovation : la homepage immersive “24h au Ritz”00:49:40 - CRM : structuration et unification des données01:09:13 - What's next : enjeux du Ritz pour 2026Et quelques dernières infos à vous partager :Suivez Le Panier sur Instagram @lepanier.podcast !Inscrivez- vous à la newsletter sur lepanier.io pour cartonner en e-comm !Écoutez les épisodes sur Apple Podcasts, Spotify ou encore Podcast AddictHébergé par Audiomeans. Visitez audiomeans.fr/politique-de-confidentialite pour plus d'informations.

Episode Title: Relaxing Rain and Thunder Ambience for SleepDescription:In this episode, we immerse you in the soothing sounds of gentle rain and distant thunder designed to help you unwind and drift into a peaceful sleep. Experience how these natural ambiences can ease your mind, reduce stress, and create the perfect atmosphere for rest. Whether you're winding down after a long day or seeking calm during the night, let the rhythmic patter of rain and soft rumble of thunder guide you to tranquility.Take a moment for yourself each night by tuning in to these calming sounds — small pauses like these can have a big impact on your overall well-being.Join us next time as we continue exploring simple ways to bring calm and relaxation into your everyday life.DISCLAIMER

Episode Title: Peaceful Rain Sounds for Meditation and SleepDescription:In this episode, we dive into the soothing world of rain sounds and their powerful ability to promote relaxation, meditation, and restful sleep. Discover how the gentle patter of rain can help calm your mind, reduce stress, and create a peaceful atmosphere wherever you are. We also share tips on how to use rain sounds effectively in your daily self-care routine to enhance focus, mindfulness, and deep rest.Take a moment to breathe deeply and let the calming rhythm of rain wash over you—it's a simple yet effective way to find peace amidst the busyness of life.Join us next time as we continue exploring more ways to bring calm and balance into your everyday life.DISCLAIMER

Last week, I shared a post on Instagram about Rich Girl Rules for Networking, and the response was wild. The shares and comments all confirmed this is what you're craving as you look ahead to 2026. In this episode, I break down the 6 strategic rules I've used to scale far beyond seven figures. I'm sharing why you can't outgrow your network with your current mindset, and how buying access to the right rooms instantly rewires your risk tolerance, confidence, and speed. Get ready to stop waiting for permission and start positioning yourself like the woman your next level requires. Check out our Sponsors: SKIMS - I finally tried SKIMS and I get all the hype. Shop SKIMS Fits Everybody collection at SKIMS.com and let them know we sent you in the dropdown after checkout. Brevo - the all-in-one marketing and CRM platform designed to help you connect with customers and grow your business. Get started for free today - go to www.brevo.com/happy Blinds.com - Blinds.com makes it easy to get the designer look without the showroom markups. Get an exclusive $50 off when you spend $500 or more with code EARN at checkout. Shopify - Try the ecommerce platform I trust for Glōci, Sign up for your $1/month trial period at Shopify.com/happy Northwest Registered Agent - protect your privacy, build your brand and get your complete business identity in just 10 clicks and 10 minutes! Visit https://www.northwestregisteredagent.com/earnfree Headway - the #1 daily growth app that delivers key insights from the world's best non fiction books in bite sized 15 minute reads and audio. Save 25% off when you go to  makeheadway.com/happy. HIGHLIGHTS Why Rich Girl networking is different at the seven-figure level. Proximity is the portal to your next level. Why your conversations determine your capacity. How mentorship collapses years into months. Why proximity creates probability instantly. How seven-figure women invest before the result shows up. RESOURCES Join the Audacity Challenge HERE! Join the most supportive mastermind on the internet HERE! Check out our FREE 90-Day Business Blueprint HERE! Listen to my free SECRET PODCASTS SERIES - Operation: Rekindle This B*tch Get glōci HERE Use code: HAPPY at checkout for 25% off! FOLLOW Follow me: @loriharder Follow glōci: @getgloci

Get the full playbook (60 minute video masterclass) 100% free right here: https://www.pipedrive.com/en/30mpc-masterclass --- Deal velocity is a huge driver of win rates, which is why Armand and I partnered with the easy and effective CRM, Pipedrive, to film a 60 minute video masterclass that covers all of the different ways that you can drive velocity in each individual stage of your sales process. Literally, from opening call all the way to contract review, we documented our favorite tactics in this Pipedrive and 30MPC masterclass, which you can get for free right here: https://www.pipedrive.com/en/30mpc-masterclass --- Most reps think progress = meetings. Discovery, demo, proposal…❌ In this video, we break down why traditional sales stages like "Discovery → Demo → Power" are actually slowing your deals down — and what top AEs do instead to accelerate pipeline velocity. Learn the stage-based mindset, how to combine exit criteria, and stop wasting time with meetings that don't move the deal forward. ✅ You'll walk away knowing: * The 5 critical sales stages — and what *actually* matters in each * Why meeting ≠ progress (and what to track instead) * How to combine sales stages to close faster

The automated "Great job, team!" email blasted to 47 people at 4:37 PM on a Friday isn't authentic appreciation. Neither is the generic gift basket ordered by someone in HR who's never met your top performer, or the corporate recognition program where nobody actually feels valued. These things look like recognition, but your people know the truth: leadership is outsourcing one of the most human tasks—seeing the people who show up every day and make things happen. And your teams feel the disconnect. As Jeb Blount Jr. recently said on the Sales Gravy Podcast: "Don't make your appreciation to customers, to your team, to yourself a completely outsourced behavior. It will be cheap, and everyone will know it." Authentic appreciation can't be delegated to your human resources team or automated through your CRM. And that's exactly why it works. Where Sales Leaders Go Wrong with Recognition Most sales leaders fall into one of two camps. Camp one believes they don't have time for appreciation because they're focused on results. The numbers are what matter. Recognition is soft skills territory—nice to have, but not essential. Camp two wants to show appreciation but defaults to the path of least resistance. They sign the company card. Approve the budget for the year-end gift. Forward the congratulatory email from the VP. Box checked. Both camps are missing what actually moves people. Recognition that matters requires you to see the work that often goes unseen. It demands that you pause long enough to notice not just the outcome, but the effort behind it. That's not something you can outsource. Why Small Moments Compound Into Big Results There's a concept in professional development about making 1% improvements every single day. Over 365 days, those tiny adjustments compound into exponential growth. Authentic appreciation works the same way. You don't need a massive recognition program. You don't need elaborate gestures or expensive rewards. You need consistency in the small moments that tell your team: I see you, and what you are doing matters. Consider the sales rep who stays late to prep for tomorrow's presentation. The account manager who defuses a client issue before it reaches your desk. The teammate who mentors the new hire without being asked. These moments happen every day, and most leaders miss them entirely because they're scanning for the big wins. But your team isn't just looking for recognition when they close the monster deal. They're looking for it on Tuesday afternoon when they're grinding through their 50th prospecting call. They're looking for it when they've had a brutal week and still show up ready to perform. Small acts of authentic appreciation in these moments build trust faster than any annual award ceremony ever will. 3 Elements of Authentic Appreciation Authentic appreciation has three non-negotiable elements. Specific means recognizing exactly what someone did and why it mattered. Not "great work on that account," but "the way you handled that objection about pricing showed real creativity—you reframed value instead of dropping price, and that's exactly the approach we need more of." Timely means you don't wait for the quarterly review or the annual celebration. You recognize the effort when it happens, while it's still fresh and meaningful. Personal means you deliver it in a way that resonates with that individual. Some people want public recognition. Others prefer a quiet conversation. Some treasure a handwritten note. Others just want to hear it directly from you in the moment. Here's what this looks like in real leadership: One sales leader makes it a practice to handwrite notes to team members. Not emails. Not Slack messages. Actual pen-on-paper notes. Some are two sentences. Some are three paragraphs. But everyone is specific to something that person did and why it mattered to the team. Is it efficient? No. Does it scale? Not really. But those notes end up on office walls, in desk drawers, and tucked into planners. Years later, people still have them. That's the difference between authentic and outsourced. Integrate Authentic Appreciation Into How You Already Work Most sales leaders know they should show more appreciation. They feel guilty about it. They add it to their to-do list. And then the day gets away from them. The problem is treating appreciation as an extra task instead of integrating it into what you're already doing. You're already having one-on-ones. Reviewing deals. Walking the floor or jumping on calls. The question isn't whether you have time—it's whether you're paying attention in those moments. When reviewing pipeline, don't just look at the numbers. Notice the effort. "I see you've been hitting activity goals consistently for six weeks straight. That discipline is setting you up for a strong Q1." When someone sends an update email, reply with more than “thanks.” Take 30 seconds to acknowledge what they did: "This breakdown made my job easier. I didn't have to dig for answers. That kind of communication makes our team more efficient." These aren't grand gestures. They're small moments of paying attention and responding like a human being who notices when people do good work. Building a Culture Where Authentic Appreciation Flows Both Ways The best team cultures don't just flow from leader to team member; they flow in every direction. When you model authentic appreciation, your team starts doing it for each other. They notice the work that happens behind the scenes. They start going the extra mile. The culture shifts from everyone waiting for the leader's approval to everyone building each other up. One practice that works: create space in team meetings for peer recognition. Not forced or formal—just an open moment where anyone can call out something they appreciated from a teammate that week. Keep it optional. Keep it genuine. You'll be surprised how quickly it becomes part of your team's rhythm. Additionally, most high performers are terrible at acknowledging their own progress. They hit a goal and immediately move to the next one without pausing to appreciate what they just accomplished. In coaching sessions, start by asking: “What's a win from this week?” Make them say it out loud. Make them acknowledge their own growth. That internal recognition builds resilience and momentum that external praise alone can't create. What Happens When You Get This Right When you stop outsourcing appreciation and start building it into your leadership, everything shifts. Retention improves. People stay where they feel seen and valued. They leave when they feel invisible. Team energy changes. Appreciated people bring more to the table. They take ownership. They go the extra mile because they want to. Difficult conversations get easier. When someone knows you genuinely care about their success, they're more open to feedback and coaching. Culture becomes magnetic. Top performers want to work on teams where their contributions matter. They can feel the difference between authentic and transactional leadership from a mile away. Take Action This Week Stop waiting for the perfect appreciation program or the right company initiative. Start with what you can control right now. This week: Write one handwritten note to someone on your team. Be specific about what they did and why it mattered. In your next one-on-one, ask “What's a win from this week?” and let them acknowledge their own progress. Catch someone doing something right—however small—and tell them in the moment. End your next team meeting with clear recognition for one person. Not generic praise, tell them exactly what you noticed and why it mattered. This month: Create a recognition moment in every team meeting. Make it specific, not generic. Ask yourself: What recognition do I wish I were receiving? Then give that to someone else. When reviewing pipeline or performance, comment on the effort, not just the outcome. Stop Outsourcing What Should Be Human The work you do as a sales leader matters. The people on your team matter. And the small moments where you choose to show up and recognize their effort—those matter most of all. Your team isn't waiting for the next corporate initiative or the annual awards ceremony. They're waiting for you to notice. They're waiting for you to care enough to say something about the work they're doing right now. Stop outsourcing what should be human. Lead with authentic appreciation today, and watch your team thrive.  Want to turn recognition into motivation that sticks? Our Sales Gravy University course, 4 Keys to Keeping Your Sales Team Motivated When Everything Hits the Fan, gives you the proven framework to transform appreciation into performance. Learn how to build a sales culture where people feel seen, valued, and driven — even in hard times.

In this episode, Keith Kalfas breaks down the five essential elements every business owner must understand and master to grow a profitable landscaping or home-service business. Pulling insights from James Clear's Atomic Habits, business mentors like Bob Proctor and Brandon Vaughn, and his own decade-plus of entrepreneurial experience, Keith gives a clear roadmap to leveling up your business—starting with YOU.     "When you take yourself and your business absolutely serious, that's when your customers take you serious—like a tuning fork."– Keith Kalfas   Topics Covered: YOU – The Foundation of Your Business Your business can only be as strong as the person running it. Keith shares why prioritizing your health, mindset, sleep, schedule, and spiritual foundation is the first step to success. "Put the oxygen mask on yourself first." Your Market Understanding your market is essential—even if it feels saturated. Competition is a sign of demand. Show up consistently, take yourself seriously, and you'll rise into the top 10% faster than you think. Learn how value perception helps you charge more and serve better. Your Marketing Marketing is simply promising a specific result to the marketplace. From social media and door hangers to branding and CRM messages, Keith explains how to build a marketing engine that attracts customers nonstop. When you fall in love with marketing, you'll never run out of business. Your People Stop doing everything yourself. Keith breaks down the importance of building a team, leveraging technology, and eliminating exhausting "context switching." He also shares how tools like Jobber's AI receptionist can handle calls and admin work so you can focus on growth. Your Systems Systems are how you reach your goals—consistently and predictably. Keith explains the MAPS framework (Marketing, Administration, Production, Sales) and the difference between: Soft systems: communication methods, workflows Hard systems: equipment, tools, physical infrastructures Learn how systems thinking works, why it creates business synergy, and how even major companies like Coca-Cola run on these principles.     I ONLY do this once a year. Get 15 years of my systems, training, courses, and coaching for 93% OFF.

Today I'm joined by President & Dealer Principal at Alpha One Automotive. We break down his jump from a corporate career into dealership ownership, and why social media became one of his strongest tools for credibility and recruiting. Michael also shares why acquiring rooftops is tougher than ever, how rural stores operate differently from metro dealerships, and what it takes to build a culture that actually performs. His perspective on customer segmentation, profitability expectations, and growth models gives dealers a clear look at the realities of operating in today's market. This episode is brought to you by: 1. Foureyes - Foureyes fixes what's underneath —by connecting CRM, inventory, website, and DMS data so it's clean, connected, and flowing. Then all the stuff you've been stacking on top? It finally works. Collect, connect, and put your data to work – visit @ http://www.foureyes.io to learn more 2. AFSA - Get Revv'd Up for the Ultimate Vehicle Finance Event of 2026 February 3rd to 5th, 2026 | Bellagio Hotel, Las Vegas, Nevada. The vehicle finance industry is evolving at breakneck speed. Are you ready to accelerate ahead of the competition? Join hundreds of industry leaders, innovators, and decision-makers at the 2026 American Financial Services Association Vehicle Finance Conference & Expo—the must-attend event where cutting-edge insights, powerful connections, and game-changing strategies converge under one roof. World-Class Keynote speakers who inspire action, and sessions that put vehicle finance insights into overdrive. Secure your spot today @ http://vf-conference.afsaonline.org - The 2026 AFSA Vehicle Finance Conference & Expo – Where the Leaders in Vehicle Finance Accelerate to Success.⁠⁠⁠⁠ 3. CDG Circles - A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit @ https://cdgcircles.com to learn more. Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ https://cdgcircles.com Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Fix your dealership's social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ For industry vendors: Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Topics: 00:21 How did Michael enter the auto industry? 01:28 Transitioning to dealership ownership how? 05:03 How social media drives professional growth? 08:49 Biggest challenge in rural dealerships? 17:27 Leadership's role in community impact? 24:21 Are rural dealerships still viable? 25:12 Best growth model for rural stores? 27:55 Transitioning to exotic cars: why? 37:48 Future plans for the business? Car Dealership Guy Socials: X ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠x.com/GuyDealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ TikTok ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠tiktok.com/@guydealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠linkedin.com/company/cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Threads ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Everything else ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Text Kristen your thoughts or feedback about the showIt's Thanksgiving week — the season of gratitude, chaos, & calendars that somehow manage to fill themselves.If you've ever said, “I can't use an online scheduler… my schedule's always changing!” or “I don't want to be boxed in!” — this one's for you.I'm busting the biggest myths about online scheduling & showing you how a scheduling link doesn't take away your freedom — it protects it.Spoiler alert: an online scheduler can help you set clear boundaries, avoid double-booking, & give clients an easier way to connect — all while saving you hours each week.If you've been hesitant to share your calendar, you'll leave this episode ready to set one up — and finally feel like your schedule is working for you, not against you.*** If you're a 17hats user, I've got a quick way to help you stress less. Take my free, 2-minute “How Many Hats?” Quiz to see how you're using 17hats today — and get a few simple tips to make it even more powerful. ✨ It's like a mini clarity check for your business — short, simple, and surprisingly therapeutic.

How to Optimize Your PPC Campaigns for Maximum Impact Every Pay-Per-Click campaign has symptoms. While some are mild, others can be critical. With the B2B marketing environment becoming more competitive and as budgets continue to shrink, ensuring your PPC campaigns are well thought out and “healthy” is imperative. So how can B2B marketing teams ensure they run high-performing PPC campaigns? That's why we're talking to Serge Nguele (Founder, Your PPC Doctor), who shares proven strategies and expert insights on how to optimize your PPC campaigns for maximum impact. During our conversation, Serge emphasized the value of understanding PPC as a tool to test market assumptions and validate messaging. He also highlighted common pitfalls that B2B marketers should avoid such as launching campaigns without a clear strategy, relying on poor or incomplete tracking, and generic ad copy that doesn't resonate. He advised that teams must fix their tracking, define what business success looks like, segment audiences with intention, and relentlessly test to discover what drives conversions. Serge stressed the importance of having a comprehensive, full-funnel approach to maximize the potential of PPC campaigns through Google and Microsoft ads. He also shared his “no excuses, no complaints, no self-pity” philosophy to illustrate the mindset required to drive stronger results and leverage the true potential of PPC. https://youtu.be/oSmgdh2Jfgw Topics discussed in episode: [2:13] The importance of PPC in B2B marketing [4:49] Some common misconceptions and pitfalls in PPC [15:04] How B2B marketers can avoid major PPC pitfalls [23:11] Practical steps to optimize PPC campaigns for predictable results Fix your tracking Define success in business terms Segment your audience in a smart way Differentiate messaging based on audience's stage in the funnel Testing relentlessly [29:22] How AI is reshaping PPC and what B2B marketers must prepare for Companies and links mentioned: Serge Nguele on LinkedIn Your PPC Doctor Transcript Christian Klepp  00:01 Every pay per click campaign has symptoms. Some are mild, while others are critical. With the marketing landscape becoming more competitive and budgets shrinking, ensuring your PPC (Pay-Per-Click) campaigns are well thought out and healthy is imperative. So how can marketing teams ensure they optimize their PPC campaigns for maximum impact? Welcome to this episode of the B2B Marketers in a Mission podcast, and I’m your host, Christian Klepp. Today, I’ll be talking to Serge Nguele, who will be answering this question. He’s the founder at your PPC doctor who specializes in implementing PPC solutions for companies. Tune in to find out more about what this B2B marketers mission is. Okay, and here we go. Mr. Serge Nguele, welcome to the show.  Serge Nguele  00:49 Thank you for having me, Christian. How are you today? Christian Klepp  00:52 I’m great, and I’m really looking forward to this conversation, because I’ll be honest with you, I was looking through the archive of all the past episodes, and I have to say nobody has been on the show that is going to talk about this topic, so this is the first time. Serge Nguele  01:05 Oh, yeah, good to hear. We’ll try to bring some value to all the millions of you know listener out there. Christian Klepp  01:13 Absolutely, absolutely. So let’s dive in, because I think this is going to be an interesting topic. And I don’t know about you, perhaps you run across this many times, but in my space and in my network, the moment people hear pay per click or PPC, they get a little bit like, I don’t know. Oh, I’m not sure. And this is part of the reason, a big part of the reason why I’ve asked somebody like yourself to come on the show. It’s to take the ickiness out of this topic and get them to understand why it’s important, right? So let’s dive into the first question. Okay, so Serge, you’re on a mission to listen. I love this one. Listen, diagnose and prescribe the right paperclip solutions for B2B companies. So for this conversation, let’s focus on the topic of how to optimize your PPC campaigns for maximum impact. So I’m going to kick off this conversation with the following question, what is it about PPC that you wish more people understood? Serge Nguele  02:16 Yeah, thanks. Yeah. Thanks, Christian for your question, and to quickly touch on what you’ve said about PPC. That’s the story of my life. You know, when people are asking, what do you do? And I will say, Pay Per Click, I will start explaining, you know, and they will just nod, and I will be like, not quite sure they got it, but you know, the quick way would be just to tell them, whenever you search for anything online, you go on Google or whichever search engine. And we’ll touch on it, there is not only Google, you know, when we when it comes to PPC, you type your keyword, and you will see a lot of links coming and the one with a little ad, which means advertising that’s pay per click. Ah, they would say, Yeah, that’s fine. Serge Nguele  03:03 But to come to your question when it’s come to PPC, really, what I wish most marketers are understanding is that PPC, which stands for pay per click, and it’s pay per click, because whenever you type a keyword and you click on the link coming there is someone paying the advertiser, not usually the user. That’s why it’s pay per click. And what is good to I wish many people you know understood about it is that PPC it’s about buying time to test your market assumptions. Because, yeah, all of us, all the businesses, it’s really happening, not when you have the click, but it’s after the click. What’s happening there. So when done right? PPC is the fastest, one of the fastest way I know of to validate the messaging, your offer, your positioning, and I wish more marketers understood that PPC is in a silo. It’s a feedback engine, really, and when you use it to inform your market, product fit your sales messaging, or even your customer experiences. It really goes beyond clicks, and that’s where you get the magic out of PPC. Christian Klepp  04:30 Yeah, that’s a really good way of putting it. Serge, and thanks for sharing that. We’re going to touch on this, I think even more later on. But like just you know, from a very top level perspective. Why do you think a lot of people feel, even marketers, feel that PPC is a waste of marketing investment? Serge Nguele  04:49 Yes, with this one, if I’m taking from advertiser, let’s say you Christian, you are, you know, a business person, the way. Well. Yeah, when it’s coming to PPC, it’s fair to talk more about Google, because, yeah, Google is having 90% of the market. So we will say Google, but Google is not the world. PPC has rules here a bit later. So let’s say what Google has done over the year is to really make it easy for pretty much anyone on the planet to be in a position to choose a few keyword enter the credit card, and in a matter of minutes, they would have another running showing up to people. So that’s the easy part, but that’s not doing PPC, and what is happening out of it, soon enough, they will realize, Okay, we are having a lot of clicks, but not what we are expecting, which means sales, or whatever is that is making their bottom line. And a lot of client I would be seeing advertiser. It will be after that phase where they found them themselves, you know, out of pocket of 100, if not 1000s, of click. And they will all, all of them. They will come like, PPC doesn’t work. And I would say, yeah, it’s normal for it not to work, if you because it’s a job, you know, I’m not here to defend, you know, my job, but, yeah, it’s taking time to be a PPC expert. So really, for me, starting from the beginning, where people are doing what they are not meant to do is not like me. You know, tomorrow I won’t be going out there and say I’m a podcast host. You know, that will be an insult on, you know, all the learning you went through, you know, to be where you are. So for me, that’s really the key problem. So basically, it’s, yeah, it’s a West because a lot of unqualified people, and I’m saying this, you know, respectfully, are just, you know, wasting budget, essentially. Christian Klepp  07:16 Yeah, so what I’m hearing you say is, like part of it is certainly a lack of expertise. The other one is also, perhaps even a lack of strategy, and we’re going to talk about that later on in the conversation, but that is a great segue to the next question about key pitfalls that you think B2B marketers should avoid when it comes to PPC. So what are those key pitfalls, and what should they be doing instead? Serge Nguele  07:38 Yes, and this will be complementing my answer, because, yeah, I focus it on advertiser directly. But let’s say when PPC experts are doing are running campaigns for their clients. So this is to this question to as mainly PPC has said, it’s one of the quickest way to really generate clicks out there. That’s fine, but that just the beginning, but even before getting there. So it’s the strategy beforehand, because, yeah, it’s quite easy to set the keyword, generate click and realize the website is not ready. The offer is not what it was supposed to be, and it’s bringing us, you know, to really plan before even starting creating your first campaign. That means the strategy. What is your product? Are you understanding your market? What’s your positioning your competition. What are you bringing to the market? So that’s the strategy. Once you clear with it, it will make it easy for you to say, Okay, I’m understanding the market. This is my offer. This is what I’m bringing, different, you know, in the market space. And now this is the strategy, the approach I’m going to use to reach out to those people. Where are those people? Even, you know, searching for the product or service I’m going to promote online. Because, yeah, when we say PPC, it’s a full funnel.  Serge Nguele  09:16 If we take Google, for example, people will be having multiple touch point to see your product. Yeah, I’ve been talking more about keywords, but there is a lot more than that. And if I ask you, how are you searching online? You are not only typing keyword, but you are self advertising because you’ve given some information about who you are, and search engine and marketing platform are having those information about you, your age, your job, how much you earn, all of those inside are what would be part of the strategy, how you approach market.  Serge Nguele  10:01 Now, once that is done properly, and let’s say the companies, company is already running it’s how are you measuring success? And there it will be all the vanity metrics. So okay, it’s good to have impression clicks, but what about the bottom line? Because, yeah, if you are investing, who says investment? Expect a return out of that investment? So if you measure only how many people are clicking on your website, that’s you are missing the point. So question would be, how many are converting whatever is that you know you define as a conversion.  Serge Nguele  10:44 Now, another part would be how you set your campaign. I said, how easy Google could, you know, make it to create a PPC campaign, they have also a lot of automatic function that have. This is not the point. I’m not here, you know, to do a very cheap Google bashing. But, I mean, yeah, this platform are having, well, I will say polite, just insane, you know, feature making it just kind of waste of budget, you know, where you’ll have the keyword targeting the, you know, network you shouldn’t be, you know, advertising on to sell it. So do setting and also aligning to the sales objective. So those are, you know, a few ways. So I said quite a lot. To bring it more into structure, I would say, first of all, it’s strategy before even, you know, thinking of creating the campaign. You have your strategy, and then once your company are there, I said, but yeah, I would keep on repeating it, the clicking, just the beginning of it. So what are you measuring? So having, you know, real matrix, not vanity metrics like click, CTR  (Click-Through Rate) and then setting your campaigns. A lot of advertisers are on set and forget, you know, not doing anything. And guess what? It wouldn’t work, you know, because you have to optimize continuously and then align with business goals. Christian Klepp  12:33 Absolutely, absolutely no. I’ve been writing furiously as you’re talking, but like what I’m hearing you say, and I think it’s absolutely right but people tend to forget that PPC, and in fact, a lot of these other initiatives, they’re all part of an ecosystem, right? And it’s all you all. You have to think about it like, Okay, so where is this going to go? Because the, as you rightfully said, the click is just the beginning. When they click, where are they going? Where are they going to land? Is it going to be a landing page? Is it going to be an ad? And after they’ve scanned the content on that said page or that ad, what do you want them to do? So what’s the call to action? Where are you going to funnel them from there after that? What’s the follow through? So it almost seems to me like this has to all be mapped out. It doesn’t just stop with PPC, right? Serge Nguele  13:21 Yes, and even there quickly, before you asked your other question, yeah, sorry to interrupt. I will say it’s all tied to the strategy, because, yeah, could be a lot of things. You know, you can use PPC because you want to test something on your website. You can use PPC because you want to complement what you are doing with your organic traffic strategy. Most recently, I had, I was referred a prospective client, and they came to me saying, we are doing well on our organic search. Now we want to bring PPC to complement all of that and expand. So, yeah, you know, all of those things are part of the strategy. So, and it will be different if you are coming because you want to test something on your landing page that’s been, for example, your main metrics. To go back to what I’ve said, clicks. Your clicks wouldn’t be a vanity matrix, because you really want people you know to come there and you know, validate whatever you want on the landing page. Whereas, if you are there to generate leads, probably you want, you know, content yourself only with clicks. You will want people you know to fill your lead form. You know. Christian Klepp  14:43 Absolutely, absolutely so sales you’ve tried. You’ve touched on this already, but like, let’s expand on it further. So what do you think are the main causes of underperforming paid search campaigns? So from your experience, what do you think the real underlying problems are, and I suppose one of them is a lack of strategy. Certainly.  Serge Nguele  15:04 Yeah, it’s starting from there. Christian, yeah, you said it a lack of strategy. But okay, let us assume you are there, you know, you are getting clicks. So there one of the main cause of on the performing campaign, I would say it’s that whenever I audit account, a lot of them are just flying kind of blind. That means the tracking is even, you know, wrong. This is something I should start with it, you know. But he has a good case to, you know, talk about it. It’s, yeah, when you have the campaign, so you need to make sure you track every single click. Otherwise, how would you even know what is performing? So this is the main cause of underperforming campaigns. For me, it’s weight tracking and measurement, and that’s mean, if you can’t trust your data, you can’t optimize and at this point, because, yeah, you have business people listening to this an important part, an important one, you know, a lot of people are not advertising. It’s also the invalid traffic. You have a lot of, you know, especially now with AI and all boats, you know, we have are there. And this there is a staggering, you know, number of invalid traffic so, and this is, you know, a proper study, so in certain vertical more than 20% of click received are all invalid. So that’s mean, if you factor that to properly understand that mean whatever you are receiving, 20% of those clicks are wrong. So that’s mean you’re working with wrong data. That’s mean everything that would follow after that are just, you know, assumption based on 20% of you know wrong information. So this is an important one.  Serge Nguele  17:09 And I would say, has advertiser, and this is something, for example, yeah, I don’t want to oversell, but what we do in which your PPC doctor. Those are things I’m putting in place to really be working with, in value, traffic, you know, company. There are a few out there, but yeah, I’m working with lunio, for example, which is our partner. So those I would recommend, not necessarily, you know, but you find whoever you want to work with, but this is really important to make sure you are receiving, you know, the right information, so weak tracking and measurement and then ignoring the funnel in the process. So you know when, again as I was saying, depending on what you want to achieve, you will have different goals, and you will be optimizing your campaign differently regarding what you want to achieve. So a lot of campaign are only targeting bottom up funnel intent, but you know, and they will be missing all the other funnels. So yeah, to develop quickly about the funnel. So yeah, roughly, we would have the awareness and then, so that’s mean people are just discovering they want something. So they want to know what their options are out there into that phase, and then they would have the consideration where, okay, then they are quite definite about what they want. Now they are starting making, you know, their decision. And then it will be the conversion phase, where they are in a position to decide and buy, essentially.  Serge Nguele  19:04 So when you set your campaign, you have to, you know, be considerate of all those phases, because they are someone who is in their awareness phase, they will just be there to consider their options. They won’t be buying. And you need to factor that so that your campaign, your strategy that’s tied back to strategy that’s mean, okay, you will plan your campaign to spend a certain amount, or invest a certain amount to reach people in their awareness phase, and then another amount to bring them to consider, and another one in consideration. And when you tie that to the wall ecosystem, we said, PPC is just a fraction of you know your the world, the world marketing ecosystem. So that’s mean, okay, awareness. How are you going to you? Know, once they click and you have that information, are you following up with an email, you know, to just keep them alive and making sure when, when they are in a position to convert if they see your ad, take that decision, you know.  Serge Nguele  20:14 And then the third one, it’s generic ad copies all we’ve said so people, when they are considering they won’t be in the same, you know, set of mind, like when they are just there to discover, or when they want to buy. So you need also, you know, with your messaging, to differentiate all those phases people in the awareness you want them to to know you are there. They might even be coming, you know, online already having their assumption some, some of their preferred planned. You know, so if you come into that moment, your message should be to tell them we are here. We could be an option for you when they are there to consider your message. Need to be different and so on, when they are ready to, you know, to convert. And even there could be, you know, remarketing as well, you know, because they, if they already know about you, you won’t come again with the same message. You need to try something different. It could be, if you have a discount, or whatever, you know, could bring value. So a lot to say, Yeah, but here to to summarize, I know, yeah, I said quite a lot. But to summarize, you know, the main thing would be, really the tracking and measurement you need to track. If you don’t track your flying blind, then consider the funnel. So at which stage people are which micro moment? Are they there because they want to know? Are they there because they want to buy? Are they, you know, all those the funnel, and the third one would be having a differentiated ad copy to match all of that. Christian Klepp  21:58 Fantastic, fantastic. You did say a lot, but I think it was very important, because I what you’re, what you were explaining was you were expanding on, not just again, it’s, I think for me, it’s also beyond the PPC, because it’s understanding the buyer’s journey. First of all, who the buyers are, and what stage of the journey that you’re at. I think you mentioned at least three times, from what I from what I can remember, are they… No, no. And I think it’s important, because are they in the Discover stage where they haven’t, you know, they’re just looking around for us to see what the options are, or are they at the stage where they’re already bought in and they’re and they’re ready to buy two completely different motivations, different messaging, different copy, is required, right? And if people are using this, I would just call it like the one size fits all approach, right? That’s a recipe for failure, right?  Serge Nguele  22:52 Exactly, exactly.  Christian Klepp  22:53 Okay, fantastic. Moving on to the next question. So break it down for us here. How can you know based on everything that you’ve said, How can marketers optimize their PPC campaign. So what are the steps? What are the key components that need to be in that process to make this successful? Serge Nguele  23:11 So at this point, yeah, we’ll assume they had their strategies, right? So yeah, the first one would be, fix your tracking to make sure you are tracking the right things, and that’s been making sure your GFO (General Marketing Automation), which used to be Google Analytics, is there to or if you’re using Adobe, but GFO is the most common one, making sure your CRM (Customer Relationship Management) integration is also right. I didn’t touch on it, but offline data are also important to really get the best out of your of your optimization, because, yeah, that’s mean, you are taking information from real your real customer, your real buyer, and when you feed the system with those information, offline information, it helping you get the best out of what you are currently doing.  Serge Nguele  24:09 Then the second step would be defining success in business terms. I mentioned earlier, vanity metrics. But yes, really, what is that? What does success means to you as a business person you know not only clicks you know, so that’s mean making sure you have your return on your ad spend right, and even tied it to the profit, because their return on ad spend would not even be considering, you know, all the other aspects. So really, are you profitable or no? And once you consider all of that, it will help you properly optimize the campaign and make them work.  Serge Nguele  24:56 Then the third step would be segment your audience smartly. This is touching on what we’ve said that’s been differentiator, who are decision maker, who are influencer, who are researcher, that they won’t be having the same impact, and if we identify them properly, that will also help you allocate the budget accordingly and have more efficiency on that part. I will take an example, one of our clients. When analyzing their channels, we found that on meta, they were having the highest cost per acquisition. However, when looking at the lifetime value of those clients, those were the most relevant. So that’s mean it wasn’t a problem to allocate more budget there, because we knew that’s where they are making more money if you don’t have that you know segmentation, you might just be saying, Okay, we have a cost per acquisition, which is one of the metrics. You could say cost per acquisition is too high there, but without having the offline information about the lifetime value, you will be missing the point. You could cut out, you know, that channel where, really, you know, it’s where you are getting the most value, and then it will be the differentiation on the messaging.  Serge Nguele  24:56 So build a creative, creative and message that speaks directly to the pinpoint so. And this is, again, you know, understanding your audience, really, if you know, if you understand them, that means you will talk their language. And then the fifth one I would add, there would be test, test and test relentlessly. Again. You counting probably this is the 10th time I would say the click. Click is just the beginning. So that’s been once you have the click, what can I do from that point? You know, understanding your client, testing a few different, you know, different aspect of your messaging, on your landing pages. That how you know, really, and that’s why, coming back to where we started, yeah, a lot of advertiser, when they will be coming, they would not have the time to do all of this, because it’s a full time job, you know, to be testing different aspects, you know, for a few weeks to have to validate one hypothesis. If you are a business person, your job would not certainly be, you know, doing that, and that’s why it’s a recipe for failure. When you know business people start trying to do what is not their job. And even here, you could see, even has a marketer, there are a lot of steps, you know, to be taken. And all of us, you know, digital marketer, we are not necessarily taking those. Christian Klepp  24:56 Fantastic, fantastic. Okay, so I’ve written this down. Let me just quickly recap for the audience, yeah. So the first one you said is fix your tracking, so GFO for Google Analytics, with the CRM integration that should also be right, defining success in business terms. I think that’s an extremely important one. Like, why are we doing this right? Like, what’s the objective here? Right?  Serge Nguele  24:56 Yeah. Christian Klepp  24:56 Segmenting your audience smartly, back to what you were saying earlier. Like, at what stage are they at? Right? How many, how many different groups, especially in B2B, right? How many different groups are we targeting? Differentiation in terms of messaging. I think that’s another big miss with a lot of these campaigns, right? That the messaging is just too generic, or perhaps they’re just using whatever ChatGPT gave them. And Testing, testing, which leads me to another question, Serge, because I’m pretty sure it’s impacted your area of expertise as well. And we are in 2025, at the time of this recording. But AI, how has AI impacted PPC, and where do you see this going? Like, how can AI help or hurt? PPC. Serge Nguele  25:42 Yeah, that’s a good one, you know. And I didn’t have it this issue added. I was like, okay, Christian is, you know, just uncommon. Not asking anything about AI. I was surprised. No this. So there we go, yeah, AI is, you know, it’s a part of our lives, all of us, and now it’s starting from the beginning. So, why so? So the question I’m asking myself is, you know, why do I, why do I even need AI, you know, for because, yeah, guess what, if it’s just, you know, to be following the  trend, it will be just noise, more than anything. However, coming to PPC, AI has been in PPC for a long while, even, you know, long before ChatGPT. We have more and more, you know, smart bidding, all those AI influence, but I remember when I started PPC 16 years back, not making me look younger. But yeah, don’t worry. I’m 25. Christian Klepp  26:06 For those that are listening, you know, they’re only listening to the audio version. I mean, Serge is a young looking guy. Serge Nguele  26:06 There you go. Yeah, yeah. I would say PPC used to be manual, you know, where you could freely influence but AI now and automation are part of the question to answer in a very simple, you know, term to your question about AI, it’s, yeah, AI is there. It’s a tool like any other tools, and it’s what you do with that tool that really matters. And also it what I’m what I’m trying to avoid it, you know, being, yeah, being lazy, as you mentioned, you know, when talking about the ad copy differentiation and people just getting what they are, you know, receiving from ChatGPT, yeah, the question is, using it as a tool, which means it could be doing a lot of stuff, you know, calculation, pulling together information, all those things that are boring, you know, let’s use the word, you know, I can say otherwise. So AI would be doing that and freeing us, you know, space to be strategizing, doing all you know, the steps we mentioned, understanding our market, the competition, segmenting, differentiating, you know, our messages, putting together the strategy. Because, yeah, AI won’t be able to do that, at least not properly.  Serge Nguele  26:06 So yeah, that’s for me. You know, how, how I’m, yeah, you know, positioning, you know, ourselves with AI, but yeah, we are using it definitely, you know, to make our life easier, not the other one, not to replace us. And actually, this, this one, yeah, I was at the conference last week in Manchester, and that was, you know, the very topic, and also a personal experience. It was my birthday last week, and so when there we had Ed Sheeran, you know, the singer, you probably know, we had his impersonator, you know, who came at the event. Now, at a personal level, I’m just one of those guys who can walk past any celebrity, you know, art. So I went for my selfie, and I was pretty much convinced, you know, that it was the real one, because I went, had a chat, told him it was my birthday. Oh, so he sung me, you know, a happy birthday, which I was pleased to publish. Like, okay, I had the real Ed Sheeran, you know, singing me happy birthday. But it turned out, you know, it was a fake one. So coming back to AI, one of the I had an academic who was discussing on that topic, and he said one of the main competency we need in the future with AI would be for expert to really be expert to drive AI and, you know, tell it when it’s wrong or right. And that was a, you know, perfect example, you know, with that HR experience. Christian Klepp  26:06 Absolutely, absolutely and belated Happy Birthday, by the way. And so I did see the post, and I looked closely at the picture, and I’m like, Yeah, that’s not the real guy. Serge Nguele  26:06 You were, right? And the thing is, I didn’t have a lot of people, you know, coming to say it looks like for a lot of people, you know, I wasn’t scummed, you know, on my own. Christian Klepp  26:06 Fantastic, fantastic. Okay, so we get to the next question, which I call the soapbox question, what is the status quo in your area of expertise? So, PPC, that you passionately disagree with and why? Serge Nguele  26:06 Okay, yeah, one of those we already touched on it. For me, it’s PPC, it’s set it and forget it. And a lot of campaigns auditing just that way, so you could see people, they just, you know, created the campaign. And they are expecting the system, you know, to turn it magically, you know, positively. So, yeah, that’s, I disagree. So you know, when I mentioned that the step to go, the very last one was, you know, to test, test and test. So, yeah, this is where the real magic is happening. You know, within PPC, when we testing. So if we set and forget, we won’t be able to really see what works. And at this point, I would also, you know, blink, the diversification, you know, Google is 90% of the PPC ecosystem. That’s fine. However, it’s not the world, the entire ecosystem. And on this one, we have just the second search engine, you know, in the world, Microsoft Art, which is getting ignored, sorry. And so with that, I would just use metaphor to say, if PPC, it’s a brain, and our brain is having two hemisphere, Google will be the left one, and then Microsoft will be the, you know, the right one. And I’m seeing a lot of PPC or advertiser just running on one hemisphere. So if you have one hemisphere, you will never know, you might even be successful on Google, but it will never be complete. You know, once you have a functioning PPC brand where you have Google’s running, and then Microsoft, who is coming, and the way is working, because it’s two different search engine would be coming incrementally to what you are achieving on Google. So that’s really where, you know you have the magic of, you know, the full potential of your PPC. Christian Klepp  26:06 Absolutely, absolutely. And you know it was, it goes back to what you were saying earlier on the conversation. It’s a set it and forget it. It’s also a very dangerous mindset, and it could lead to, it could lead also to a tremendous waste of money if you don’t know what you’re doing. Serge Nguele  26:06 Yeah, exactly. Which is some time for when business owner are managing the Google ad that just, that’s just naturally happens, because, yeah, it’s not their job, you know, they are focused on, you know, running their business, doing what they are good at. So they will be like, Okay, we have some PPC running, and that just, you know, was for everyone. Christian Klepp  26:06 Absolutely, absolutely, okay. Here comes the bonus question, which I kind of like, I hinted at it already previously. But you know, the rumor, the rumor on LinkedIn, is that you’re a runner, and I’ve seen some, I’ve seen some videos of you running, and you’ve clearly, like, participated in some marathons and the like. So my question to you, Serge, is like, what is it? What is it about running that you’ve learned that you’ve applied in your professional life? Serge Nguele  26:06 Oh, yeah, that’s a profound one. Okay, so yeah? Well, I would say yeah, the rumor on LinkedIn is right, yeah, running is an important part of my life, and even exercising, it’s an important part of my life. I’m coming from a football background, and most gradually, I went into running, and past six years, I’ve been more of a runner participating to that, I participated to three marathons, so Paris, Eden trail and London this year, and most recently completed a half marathon the Royal Park one in London. So with with running, long distance running, remind me just the way life is. So life is a marathon. So it’s not a, you know, it’s not a sprint, and which is running it. You know, if, when you get that mindset, a marathon, a marathon doesn’t mean you are going the distance that’s in you, that means you need to really well, I will bring it back a bit to the PPC. So we need to strategize if you are to cover 42 kilometers while it is becoming serious. So you need to make sure you really manage, you know, time your effort, you have a proper strategy, because you can just, you know, wake up and say, Okay, I will cover 42k you will be, you know, really going into trouble. So strategizing and then planning and that will be influencing, you know, even your worth living, because, yeah, how you rest, how you recover, how you eat, and so, yeah.  Serge Nguele  39:59 And then it’s also pushing you to the limit. That’s mean your mindset, which is actually the most important you know when doing this, because to run a marathon, it will be, yeah, a bit about you need to turn that for sure, but it will be about going beyond the physical battle, and at that point it will be more what you have in your mindset. Or no, do you believe you can do it? Or no, you know, are you fighting to keep on going when your body is saying, Okay, I can’t take it anymore. So and all of those things, when you bring them back to to normal life is just, you know, on a daily basis, your business person, you know, we have up and down. You will have no client, you know, sometime. So how are you behaving? You know, with when all those things are happening. And in between the running, I also developed my proper tools, one of them being what I call my three nose philosophies, which I’m happy to share with our listeners here, could be helping. It’s working for me. And yeah, I’m sure if you guys are testing it, it will be working. So the first, no, it’s no excuses. That’s been whatever you set yourself to do. You just go for it. You don’t find excuses. So it’s a respect you give to yourself. The second, no, it’s no complaint. Life is, you know, life is throwing us a lot of stuff. Not only is, you know, chocolate, if I can say but yeah, you have to face it. When is there? If you complain, it won’t change anything. So that’s mean not complaining set you to finding the solution. And the third one is no self pity. You can still say, Okay, I was born in wherever it is, this or that, that won’t change anything. The question it’s, are you willing to consider that however, whatever your condition is not what defines you, it’s what you do you know next that will be the important step. So yeah, my train of philosophy, Sophie would be the bonus for our listener, Christian Klepp  42:31 No excuses, no complaints and no self pity. So not only is sales a PPC expert, but he’s also a philosopher, no, but it’s awesome. Awesome. I love it. But, Serge, this has been such a great conversation. Thank you so much for coming on and for sharing your expertise and your experience and your running advice with the listeners, and quick introduction to yourself and how people out there can get in touch with you. And I did notice, you know, there were a couple of hints in the conversation. There were a lot of, like, medical terms floating around. What’s the story there? Serge Nguele  43:06 The story so, yeah. Quick Intro about me, yeah, I’m search your PPC doctor. I’m called the PPC doctor in the industry, I do quite a lot of public speaking in the digital marketing space. I’m George award at the search award in the UK, globally and at international level. I have 16 years experience in PPC, and I run my agency called your PPC doctor, if people want to be in touch with me, they can type my name online. I’m quite active on LinkedIn, so Serge Nguele, you will find me, yeah, wearing, you know, something with this PPC doctor. This is the branding. And to your question, why your PPC doctor? So there is a real story there. I’m a former Med student. So I studied medicine to become a proper doctor, but for some reason, I will spell spare the details. I pivoted into marketing and specialize into digital and PPC. So when I was creating my agency, the name was natural, your PPC doctor, which is also a real way of doing stuff. I don’t call the client. I still call, you know, my patients, and I’m having the doctor mindset within your PPC, where we really listen and then we listen, then we diagnose, prescribe, and from the prescription, we follow up with care. So yeah, that’s the doctor mindset at your PPC Doctor. Serge Nguele  43:52 Fantastic, fantastic. The only thing you don’t do is tell people to breathe in, breathe out and cough for me, please. Serge Nguele  43:58 Not yet.  Christian Klepp  43:58 Not yet, fantastic, fantastic. So once again, thank you so much for your time. Take care, stay safe and talk to you soon.  Serge Nguele  45:09 Okay, yes. Thanks Christian, thanks for having me.  Christian Klepp  45:12 Thanks. Okay. Bye, for now.  Serge Nguele  45:13 Yeah. Bye.

SUMMARY: The episode focuses on how business owners and operators should approach the holiday season with intention instead of following the crowd. With ad costs peaking in Q4 and noise from major brands and big influencers flooding the market, the hosts outline smarter alternatives to paid advertising. They discuss tapping into existing warm audiences through referral programs, joint ventures, and organic promotions. The conversation emphasizes leaning into gratitude to stay top-of-mind, using handwritten notes or quick video messages to reconnect authentically. They also highlight the value of holiday-season discounts and bundles for internal audiences instead of broad ad pushes. For leaders not prioritizing year-end sales, the episode shifts toward operational cleanup—cutting unused vendors, consolidating tech, reducing subscription bloat, and tackling internal projects like CRM migrations or system overhauls. The message: Q4 should either be a strategic revenue push using creativity instead of ad spend, or a cleanup and prep season that positions the team to sprint into Q1 with clarity and momentum.   Minute by Minute: 00:00 Holiday Business Planning 05:42 Creative Client Acquisition Strategies 11:26 Maximizing Customer Engagement 15:40 Operational Efficiency for the New Year

Episode Title: Gentle Rain Sounds for Meditation and RelaxationDescription:In this episode, we immerse ourselves in the soothing sounds of gentle rain, perfect for meditation and relaxation. Discover how the subtle rhythm of rainfall can help quiet your mind, reduce stress, and create a peaceful atmosphere wherever you are. We also share tips on using rain sounds to enhance your mindfulness practice and improve sleep quality.Take a moment for yourself today—let the calming patter of rain guide you to a place of stillness and comfort.Stay tuned for our next episode as we continue to explore simple ways to bring calm into your everyday life.DISCLAIMER

Episode Title: ASMR Rain Sounds with Personal Care for SleepDescription:Welcome to this relaxing episode of "Thunderstorm: Sleep and Relax in the Rain," where gentle ASMR rain sounds blend with soothing personal care moments to help you drift into peaceful sleep. Imagine soft raindrops tapping rhythmically on leaves while a calm voice guides you through comforting self-care rituals — from gentle scalp massages to mindful breathing. This calming combination invites you to let go of stress and tension, creating a serene space perfect for unwinding after a long day.As the rain softly falls, feel yourself being nurtured and cared for, as if wrapped in a cozy blanket of sound and attention. Whether you're struggling with sleeplessness or simply want to relax deeply, this episode offers a quiet escape to restore your mind and body.Let the peaceful rain and tender personal care guide you toward restful sleep and renewed calm.DISCLAIMER

Welcome to The K9PT Academy podcast, the only podcast in veterinary rehabilitation & physical therapy that focuses on helping business owners and entrepreneurs build and scale a profitable and successful canine rehabilitation business! As we continue preparing for 2026, today's episode dives into one of the most overlooked—and most powerful—skills a rehabpreneur can develop: finding the unasked question.Because too often we stay stuck, overwhelmed, or spinning our wheels not because we don't have answers… but because we're asking the wrong questions. In this episode, we explore how to use Thinking Time, strategic reflection, and better question-framing to unlock clarity, reduce overwhelm, and move your business forward with confidence. Listen to the full episode as we discuss:

Your energy is the foundation of everything you create, yet most high-achieving women are unknowingly sabotaging it. In this episode, I sit down with celebrity nutrition expert Jennifer Hanway to talk about the overlooked health habits that directly influence your confidence, mood, productivity, and ability to think bigger. She shares the habits high achievers prioritize, the biggest mistakes most women make with their health, and how small tweaks can radically improve your mood, confidence, and performance. Get ready to learn the strategies to feel vibrant and show up bigger in your life and business, and look better while doing it. Check out our Sponsors: SKIMS - I finally tried SKIMS and I get all the hype. Shop SKIMS Fits Everybody collection at SKIMS.com and let them know we sent you in the dropdown after checkout. Brevo - the all-in-one marketing and CRM platform designed to help you connect with customers and grow your business. Get started for free today - go to www.brevo.com/happy Blinds.com - Blinds.com makes it easy to get the designer look without the showroom markups. Get an exclusive $50 off when you spend $500 or more with code EARN at checkout. Shopify - Try the ecommerce platform I trust for Glōci, Sign up for your $1/month trial period at Shopify.com/happy Northwest Registered Agent - protect your privacy, build your brand and get your complete business identity in just 10 clicks and 10 minutes! Visit https://www.northwestregisteredagent.com/earnfree Headway - the #1 daily growth app that delivers key insights from the world's best non fiction books in bite sized 15 minute reads and audio. Save 25% off when you go to  makeheadway.com/happy. HIGHLIGHTS 00:00 Meet Jennifer Hanway, Nutritionist for Women 40+. 07:30 Where do you start when a new client comes to you? 12:15 How your gut health impacts anxiety, mood, skin, hormones, and productivity. 19:00 How people in long-living cultures can drink daily. 24:45 Ways to adjust sugar and alcohol without feeling deprived. 29:00 The 5 to Fail & 5 to Full framework to upgrade your daily nutrition. 34:30 Plant vs. animal protein, whey, and vegan protein powders. 38:00 Are amino acids pointless or powerful? 40:15 Why women over 40 should rethink fasted workouts. 42:45 The most underrated tool in high performance. RESOURCES Learn more about Jennifer Hanway HERE Join the Audacity Challenge HERE! Join the most supportive mastermind on the internet HERE! Check out our FREE 90-Day Business Blueprint HERE! Listen to my free SECRET PODCASTS SERIES - Operation: Rekindle This B*tch Get glōci HERE Use code: HAPPY at checkout for 25% off! FOLLOW Follow me: @loriharder Follow glōci: @getgloci Follow Jennifer: @jenniferhanway

Most investors think the thing holding them back is marketing, leads, or systems.But after three years of struggling, grinding, and doing everything “right,” I finally realized the truth…The biggest shift in my wholesaling business didn't come from a new strategy — it came from fixing what was happening in my mind.That shift took me from starting the year with a $250,000 loss…to closing more deals than ever…to hitting my first $1,000,000 year in real estate.And nothing changed in my marketing.Nothing changed in my CRM.Nothing changed in my scripts.The only thing that changed was me.In this video, I break down the exact mindset shift that unlocked everything — the same shift that took my business out of survival mode and into massive momentum.If your deals come in waves, if opportunities dry up, or if you keep getting stuck in the same cycles… this is probably the missing piece.What you'll learn in this video:✅ Why your deals only show up after something finally goes right✅ How your emotional state affects your ability to find and close opportunities✅ The mindset trap most wholesalers don't even know they're in✅ How to practice “extreme gratitude” (not the fake surface-level stuff)✅ Why challenges are actually gifts preparing you for bigger deals✅ The simple exercise that rewires your brain for clarity, confidence, and consistencyDo this next:If you want to find out exactly what's holding your real estate business back — whether it's mindset, marketing, sales, or your list strategy — take the free PWM Scorecard below.It shows your bottleneck in under 3 minutes and tells you exactly what to work on next.

Julie Deems shares strategies to navigate the holidays with healthy boundaries that honor your needs and values while fostering meaningful connections.Episode Highlights:Define your holiday priorities.Protect your emotional energy.Release guilt and embrace joy.Learn more about the latest tool for dynamic professionals in the self-improvement industry, LyfQuest. A mobile CRM platform that's uniquely made for you!Learn more at: https://lyfquest.io/Instagram:USW Podcast ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@uswkokomo⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Kalena James ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@yesitskalenajames⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Julie Deem ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@indymompreneur⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠--------------------------------------------------USW Kokomo ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Production by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠The Business Podcast Editor⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Today I'm focusing on gratitude, but with a twist—looking at the behind-the-scenes systems that help my website and business run smoothly. From automations that save time to tools that streamline client onboarding, systems can make all the difference between chaos and efficiency.  YOU WILL LEARN:  Why a great website is more than just design and copy—it's about the systems working behind the scenes.  The role a CRM plays in automating client inquiries, proposals, contracts, and payments.  Why integrating email marketing with your website helps build and nurture relationships with potential clients.  How tracking tools like Google Analytics and Hotjar provide actionable insights into your website's performance.  How Zapier ties everything together by automating processes and connecting your favorite tools.  No matter how great your website looks, the systems supporting it are what really make it function like a business tool. Tune in to get ideas for making your website your biggest and most impactful business asset.

It's Chris's birthday, and this episode gets deep and surprisingly emotional. We talk about the lessons that only your 30s and 40s can teach you, what you shed, what you tolerate less, and what finally becomes clear. Chris shares what last year taught him (including what his stroke changed for the better), why expectations are the #1 thing that keep us unhappy, and how wisdom, community, and clarity shift with age. We dive into what people in their late 30s or 40s need to know if they feel “behind,” how to curate a healthy community, why friendships are a part-time job, and why happiness is always found in pursuit.  Check out our Sponsors: SKIMS - I finally tried SKIMS and I get all the hype. Shop SKIMS Fits Everybody collection at SKIMS.com and let them know we sent you in the dropdown after checkout. Brevo - the all-in-one marketing and CRM platform designed to help you connect with customers and grow your business. Get started for free today - go to www.brevo.com/happy Blinds.com - Blinds.com makes it easy to get the designer look without the showroom markups. Get an exclusive $50 off when you spend $500 or more with code EARN at checkout. Shopify - Try the ecommerce platform I trust for Glōci, Sign up for your $1/month trial period at Shopify.com/happy Northwest Registered Agent - protect your privacy, build your brand and get your complete business identity in just 10 clicks and 10 minutes! Visit https://www.northwestregisteredagent.com/earnfree Headway - the #1 daily growth app that delivers key insights from the world's best non fiction books in bite sized 15 minute reads and audio. Save 25% off when you go to  makeheadway.com/happy. HIGHLIGHTS Chris's reflections on turning 48. How a stroke changed Chris's brain and his behavior for the better. What getting older actually gives you (hint: it's better than youth). Two pieces of advice for anyone feeling lost in their late 30s or 40s. How Chris intentionally builds and maintains deep friendships. What Chris is proudest of this year and what almost broke him. The “Rule of Thirds” for curating the right business community. RESOURCES Black Friday Sale: 80% off Strategy Sessions + 50% off MCM – DM us the word DEAL on Instagram Try the new Glōci Glow & Debloat flavors HERE Apply for our Elite Entrepreneur Mastermind HERE Get on the waitlist for MCM Mastermind HERE Join the Audacity Challenge HERE! Check out our FREE 90-Day Business Blueprint HERE! Listen to my free SECRET PODCASTS SERIES - Operation: Rekindle This B*tch Get glōci HERE Use code: HAPPY at checkout for 25% off! FOLLOW Follow me: @loriharder Follow glōci: @getgloci Follow Chris: @chriswharder

So many of us say we don't have shame, but it's hiding in the way we apologize, over-explain, and say yes when we want to say no. In this episode, I am joined by author, podcaster, and event host Shoshanna Raven, to talk about the internal limits that silently sabotage women's dreams, how shame silently runs your life in the background and how vulnerability can completely set you free. Shoshana shares the story of her herpes diagnosis, the spiral of self-abandonment that followed, and how telling the truth (first in private and then publicly) became the catalyst for her entire Living Brave movement. Get ready to step into the version of you who no longer hides. Check out our Sponsors: SKIMS - I finally tried SKIMS and I get all the hype. Shop SKIMS Fits Everybody collection at SKIMS.com and let them know we sent you in the dropdown after checkout. Brevo - the all-in-one marketing and CRM platform designed to help you connect with customers and grow your business. Get started for free today - go to www.brevo.com/happy Blinds.com - Blinds.com makes it easy to get the designer look without the showroom markups. Get an exclusive $50 off when you spend $500 or more with code EARN at checkout. Shopify - Try the ecommerce platform I trust for Glōci, Sign up for your $1/month trial period at Shopify.com/happy Northwest Registered Agent - protect your privacy, build your brand and get your complete business identity in just 10 clicks and 10 minutes! Visit https://www.northwestregisteredagent.com/earnfree Headway - the #1 daily growth app that delivers key insights from the world's best non fiction books in bite sized 15 minute reads and audio. Save 25% off when you go to  makeheadway.com/happy. HIGHLIGHTS 00:00 How shame silently shapes women's behavior. 06:30 What's the difference between confidence and bravery? 10:45 The shame that steals your genius. 16:15 How telling the truth sets you free. 24:30 How to safely start telling the truth. 29:15 Why people follow you when they see you under pressure. 32:00 The energetic shift that opens infinite possibilities. 40:00 Beginner energy is your biggest advantage. 45:30 Why you can't win while fighting yourself. 47:30 How to build a brand that mirrors the woman you're becoming. 54:30 The tools you need to break your upper limits. RESOURCES Grab your copy of Shoshanna's book The Limit Does Not Exist HERE Learn more about Shoshanna Raven HERE Join the Audacity Challenge HERE! Join the most supportive mastermind on the internet HERE! Check out our FREE 90-Day Business Blueprint HERE! Listen to my free SECRET PODCASTS SERIES - Operation: Rekindle This B*tch Get glōci HERE Use code: HAPPY at checkout for 25% off! FOLLOW Follow me: @loriharder Follow glōci: @getgloci Follow Shoshanna: @shoshanna_raven

How do you go from hustling solo to running a scalable real estate business? In this Stay Paid Q&A, Luke Acree, Josh Stike, and Acree Brothers Realty take live calls from agents across the country to discuss how to build systems, track performance, and stay consistent in an unpredictable market. From picking the right CRM to turning Zillow leads into long-term clients, this episode breaks down what separates agents who survive from those who scale.