Podcasts about Dale Carnegie

About the Guest:Jose Garcia is the President of Alberici Constructors, one of the top construction firms in the U.S. He's a West Point, Stanford, and MIT graduate, a passionate advocate for mentorship, and the founder of Strong to Serve, a nonprofit supporting orphans in Nicaragua.His story is one of bold choices, deep character, and a relentless pursuit of excellence.What You Will Learn:Why adversity can be the foundation for leadershipHow feedback, when given with care, unlocks growthWhy self-awareness is the #1 predictor of leadership successHow Dale Carnegie's principles shaped a servant leaderThe power of mindset in building culture and thriving teamsJoin us for this inspiring conversation about grit, growth, and the kind of leadership that leaves a legacy. Whether you're leading a team, mentoring others, or climbing your own mountain, this episode will help you take command—one step, one breath at a time. Please rate and review this Episode!We'd love to hear from you! Leaving a review helps us ensure we deliver content that resonates with you. Your feedback can inspire others to join our Take Command: A Dale Carnegie Podcast community & benefit from the leadership insights we share.

For many high achievers, outward success often doesn't lead to true fulfillment, especially when decision-making isn't guided by a strong sense of purpose. Robert Glazer believes the key to overcoming this challenge is aligning your actions with your core values. Without this alignment, even the most successful can feel lost or directionless. This insight inspired his new book, The Compass Within. In this episode, Robert returns to reveal how clarifying your values can transform your mindset, drive authentic leadership, and empower purposeful decision-making for lasting fulfillment. In this episode, Hala and Robert will discuss: (00:00) Introduction (02:10) The Compass Within: Understanding Core Values (07:48) Aligning Values with Purpose and Leadership (13:13) Why High Achievers Struggle with Fulfillment (17:45) Six Questions to Discover Your Core Values (22:27) The True North Test: Values in Decision-Making (32:38) Aligning Personal and Company Values for Success (37:44) Values-Based Leadership and Company Culture (44:52) The Power of Authentic Networking and Relationships Robert Glazer is a serial entrepreneur, award-winning executive, and founder and chairman of the board at Acceleration Partners, a global leader in partnership marketing. He is a bestselling author, and his latest book, The Compass Within, helps readers uncover their core values for better decision-making, strategic planning, and purposeful leadership. Robert also hosts the Elevate Podcast, where he interviews world-class performers. Sponsored By: Indeed - Get a $75 sponsored job credit to boost your job's visibility at Indeed.com/PROFITING  Shopify - Start your $1/month trial at Shopify.com/profiting.  Mercury streamlines your banking and finances in one place. Learn more at mercury.com/profiting. Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC. Quo - Get 20% off your first 6 months at Quo.com/PROFITING  Revolve - Head to REVOLVE.com/PROFITING and take 15% off your first order with code PROFITING  Framer- Go to Framer.com and use code PROFITING to launch your site for free.  Merit Beauty - Go to meritbeauty.com to get your free signature makeup bag with your first order.  Pipedrive - Get a 30-day free trial at pipedrive.com/profiting  Airbnb - Find yourself a cohost at airbnb.com/host  Resources Mentioned: Robert's Book, The Compass Within: geni.us/values   Robert's Core Values Course: robertglazer.com/compass-yap/ Robert's Website: robertglazer.com Robert's Six Questions: robertglazer.com/six  YAP E270 with Robert Glazer: youngandprofiting.co/WinningCulture  Never Eat Alone by Keith Ferrazzi: bit.ly/_NeverEatAlone  From Strength to Strength by Arthur Brooks: bit.ly/-Strength2Strength  How to Win Friends and Influence People by Dale Carnegie: bit.ly/-WinFriends  Active Deals - youngandprofiting.com/deals  Key YAP Links Reviews - ratethispodcast.com/yap YouTube - youtube.com/c/YoungandProfiting Newsletter - youngandprofiting.co/newsletter  LinkedIn - linkedin.com/in/htaha/ Instagram - instagram.com/yapwithhala/ Social + Podcast Services: yapmedia.com Transcripts - youngandprofiting.com/episodes-new  Entrepreneurship, Entrepreneurship Podcast, Business, Business Podcast, Self Improvement, Self-Improvement, Personal Development, Starting a Business, Strategy, Investing, Sales, Selling, Psychology, Productivity, Entrepreneurs, AI, Artificial Intelligence, Technology, Marketing, Negotiation, Money, Finance, Side Hustle, Startup, Mental Health, Career, Leadership, Mindset, Health, Growth Mindset, Time Management, Goal Setting, Problem Solving, Leadership Skills, Team Building.

Today's wisdom comes from How to Develop Self-Confidence & Influence People by Public Speaking by Dale Carnegie.   If you're loving Heroic Wisdom Daily, be sure to subscribe to the emails at heroic.us/wisdom-daily.   And… Imagine unlocking access to the distilled wisdom form 700+ of the greatest books ever written.   That's what Heroic Premium offers: Unlimited access to every Philosopher's Note. Daily inspiration and actionable tools to optimize your energy, work, and love. Personalized coaching features to help you stay consistent and focused   Upgrade to Heroic Premium →   Know someone who'd love this? Share Heroic Wisdom Daily with them, and let's grow together in 2025!   Share Heroic Wisdom Daily →

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Live like Dale Carnegie, neg like Calvin Coolidge.Where to find us: Our PatreonOur merch!Peter's newsletterPeter's other podcast, 5-4Mike's other podcast, Maintenance PhaseSources:Self-help Messiah: Dale Carnegie and Success in Modern AmericaThe Positive ThinkersAge of industrial violence 1910-1915 : the activities and findings of the United States commission on industrial relationsRepresentation and Rebellion: The Rockefeller Plan at the Colorado Fuel and Iron Company, 1914–1942 Dale Carnegie and the Problem of SincerityNew York Times review from 1937Thanks to Mindseye for our theme song!

2025晨鐘課－每天，都是新的起點 以歷史智慧滋養生活，點亮2025每一天！ 借鑑過去，活在當下，展望未來！ 粵語廣播網站 (時兆出版社授權錄製) https://soundcloud.com/mediahk Podcast@靈修廣播站 10月1日 起名 美名勝過大財；恩寵強如金銀。 箴言 22：1   名字遠比我們所想的更有意義。戴爾．卡內基（Dale Carnegie）認為，「對一個人來說，自己的名字是所有話語中最動聽、最重要的聲音。」但事實上，有人喜歡自己的名字，有些人卻很嫌惡，甚至想改名。因此，在為子女、新公司，甚至新教會選擇名字時，應當慎而重之。 早期守安息日的復臨信徒們不太願意為他們的新教派起名。1860年之前，他們一直自稱為「小群」（路12：32），末時的「餘民」（啟12：17）， 「相信安息日和恩門關閉的信徒」，「守上帝誡命和耶穌真道的上帝特選之子民」（啟14：12），「上帝守約的子民」，「守安息日─永生上帝之印記的教會」，以及「非拉鐵非教會」（啟3：7–13）。但對於特定名稱，信徒們從未達成共識。 但當復臨信徒決定依照密西根州的法律成立出版機構時，他們必須有一個正式的名稱。1860年10月1日，在密西根州戰溪舉行的總會會議上，與會者圍繞著「上帝的教會」和「基督復臨安息日會」兩個名稱展開討論。考慮到第一個名字太過籠統和冒昧，大會最終決定：「我們稱自己為基督復臨安息日會。」 1861年，懷愛倫表示：「『基督復臨安息日會』這個名稱，把我們信仰中真正的特色表現在人前，使那些求問真道的人感悟。這名稱也像主的箭筒中的一枝利箭，要紮傷那干犯上帝律法之人的心，引他們悔改歸向上帝，並信仰我們的主耶穌基督。」 在世界許多地方，復臨信徒以其作為誠實可靠之基督徒而聞名。作為這一教派的教友，我們也繼承了它的名字。那麼，我們做了什麼來維護它在我們鄰居、同事、同學和朋友中的好名聲呢？請記住，有很多人會透過我們的行為來評價這個教會。 #媒體佈道部 #港澳區會 #聲音書 #時兆出版社 #每天，都是新的起點 #本書由時兆出版社授權刊載

The future of work is unfolding faster than anyone expected, and leaders are scrambling to keep up. In this special Best of the Quarter episode, we revisit two standout conversations that tackle the future of work from very different, yet complementary angles. Charlotte Eaton, Chief People Officer at Arm, shares how the company is rolling out AI tools to thousands of employees, the cultural shifts required to keep pace with rapid technological change, and the risks of outsourcing human thinking to machines. Joe Hart, President and CEO of Dale Carnegie, explores why timeless human skills like empathy, trust, and confidence are more vital than ever, especially as younger generations enter the workforce and AI reshapes how we work. Together, these episodes reveal that the future of work isn't about choosing between people or technology—it's about how leaders bring both together. ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Today's wisdom comes from How to Stop Worrying and Start Living by Dale Carnegie.   If you're loving Heroic Wisdom Daily, be sure to subscribe to the emails at heroic.us/wisdom-daily.   And… Imagine unlocking access to the distilled wisdom form 700+ of the greatest books ever written.   That's what Heroic Premium offers: Unlimited access to every Philosopher's Note. Daily inspiration and actionable tools to optimize your energy, work, and love. Personalized coaching features to help you stay consistent and focused   Upgrade to Heroic Premium →   Know someone who'd love this? Share Heroic Wisdom Daily with them, and let's grow together in 2025!   Share Heroic Wisdom Daily →

Ever wonder what separates a struggling inspector from a thriving business owner? Spoiler: it's rarely about technical knowledge.We've identified a consistent pattern—where most professionals fall short isn't in understanding building systems, but in mastering the crucial soft skills that drive business success. In this candid conversation, I reveal the five books that transformed my approach to home inspection and business ownership, and continue to serve as my go-to resources during morning routines and office days.From Robert Greene's "Laws of Human Nature," which has saved me countless headaches by teaching me to observe client behavior objectively, to Sun Tzu's surprisingly relevant "Art of War" with its business strategy gems like "let your competitor make the opening," these recommendations address the skills gap that technical training never covers. I share how Dale Carnegie's classic people skills manual dramatically improved my inspection delivery, why Jacob Goldstein's financial literacy primer should be required reading for every business owner, and how Robert Cialdini's psychology insights have helped me communicate more effectively with anxious clients.These aren't trendy self-help titles—they're practical, skill-building resources that have directly contributed to better client experiences, smoother inspections, and ultimately, a more profitable business. Whether you're a seasoned inspector or just starting out, implementing these principles could be the difference between merely surviving and truly thriving in this competitive industry. What morning routine or "office day" practice has most improved your inspection business?Check out our home inspection app at www.inspectortoolbelt.comNeed a home inspection website? See samples of our website at www.inspectortoolbelt.com/home-inspection-websites*The views and opinions expressed in this podcast, and the guests on it, do not necessarily reflect the views and opinions of Inspector Toolbelt and its associates.

 Nine proven strategies executives and professionals in Japan and worldwide can use to master public speaking and influence with confidence Why do business professionals need presentation guidelines? Most of us stumble into public speaking without training. We focus on doing our jobs, not plotting a public speaking career path. Yet as careers advance, presentations to colleagues, clients, or stakeholders become unavoidable. Executives at firms like Hitachi, SoftBank, or Mitsubishi know that persuasive communication directly affects career progress and credibility. Without guidelines, many professionals waste decades avoiding public speaking. The good news? It's never too late to learn. By following proven principles, anyone can become a confident communicator capable of inspiring audiences and strengthening personal brands. Mini-Summary: Public speaking is not optional in business careers. Guidelines accelerate confidence and credibility, ensuring leaders don't miss opportunities. Should you use notes during a presentation? Yes, brief notes are acceptable. Smart presenters use them as navigation aids, either on the podium or discreetly placed behind the audience. Audiences don't penalise speakers for glancing at notes—they care about clarity and delivery. The real mistake is trying to memorise everything, which creates unnecessary stress. Professionals at companies like Goldman Sachs or Deloitte often carry structured notes to ensure flow without losing authenticity. The key is to avoid reading word-for-word and instead speak naturally to main points. Mini-Summary: Notes provide direction and reduce stress. Reading word-for-word damages authenticity, but reference notes enhance confidence. Why is reading or memorising speeches ineffective? Reading entire speeches is disengaging. Audiences quickly tune out when delivery sounds like a monotone recitation. Memorising 30 minutes of text is equally flawed—it strains memory and removes spontaneity. Modern leaders need flexibility, not rigid scripts. Instead, professionals should memorise key ideas, not sentences. Political leaders and CEOs alike rely on talking points, not full manuscripts, to stay natural and adaptable. In Japan, executives trained in Dale Carnegie programs learn to communicate with presence, not performance. Mini-Summary: Reading or memorising word-for-word suffocates engagement. Focus on key points to remain natural, flexible, and credible. How can evidence strengthen your presentation? Audiences are sceptical of sweeping statements. Without proof, leaders risk credibility damage. Evidence—statistics, expert testimony, and case studies—adds authority. A claim like “our industry is growing” has little weight unless supported with 2025 market research or benchmarks from firms like PwC or Bain & Company. In Japan's cautious corporate culture, data-backed arguments are particularly vital. Numbers, trends, and customer case studies reinforce trust, especially during Q&A sessions where credibility is tested. Mini-Summary: Evidence turns opinion into authority. Leaders should support claims with facts, statistics, and expert sources to maintain credibility. Why is rehearsal so important? Practice transforms delivery. Presenting to trusted colleagues provides feedback and confidence. But avoid asking vague questions like “What do you think?” Instead, request specifics: “What was strong?” and “How can it improve?” This reframes feedback into constructive insight. At global firms, leaders often rehearse in front of teams or communication coaches before critical investor calls or town halls. Japanese executives, known for precision, benefit greatly from structured rehearsal before presenting to boards or government stakeholders. Mini-Summary: Rehearsal reduces anxiety and strengthens delivery. Ask targeted questions to turn feedback into actionable improvement. Do you always need visual aids? Not necessarily. Slides are valuable only if they add clarity. Overloaded decks weaken impact, but visuals with people, trends, or key figures make content memorable. A simple chart highlighting one data point can be more persuasive than 20 dense slides. Visuals also act as navigation, allowing presenters to recall main points naturally. At firms like Apple or Tesla, minimalist visuals emphasise storytelling over clutter—an approach business leaders worldwide can adopt. Mini-Summary: Visual aids should clarify, not confuse. Use them sparingly to highlight key ideas and support storytelling. How should professionals control nerves before speaking? Nervous energy—“butterflies”—is natural. The solution is physical and mental preparation. Deep, slow breathing lowers heart rate and calms the body. Some professionals walk briskly backstage to burn excess energy, while others use pep talks to raise intensity. Finding a personal ritual is key. Research in workplace psychology shows that controlled breathing and physical grounding improve focus. Japanese executives presenting at high-stakes shareholder meetings often use discreet breathing exercises before stepping on stage. Mini-Summary: Anxiety is natural. Breathing, movement, and mental preparation channel nerves into productive energy. Why should you never imitate other speakers? Authenticity wins. Copying others produces inauthentic delivery and limits growth. Instead, leaders should develop their own voice through practice and feedback. Life is too short to be a poor copy of someone else. Famous communicators like Steve Jobs or Sheryl Sandberg became iconic not by imitation but by honing unique, authentic styles. The same is true in Japan: executives respected for leadership presence stand out because they are genuine. Mini-Summary: Don't copy others. Develop a natural, authentic style that reflects your personality and strengths. Conclusion: How do guidelines transform your presentation career? Public speaking is not an optional skill—it defines leadership impact. By applying nine guidelines—using notes, avoiding reading, focusing on key points, backing claims with evidence, knowing more than you say, rehearsing, using visuals wisely, controlling nerves, and being authentic—professionals protect and elevate their personal brands. Key Takeaways: Notes guide, but don't read word-for-word. Memorise ideas, not sentences. Use evidence to back claims and build authority. Rehearse with feedback for confidence. Visuals should enhance, not clutter. Control nerves with breathing and energy rituals. Authenticity beats imitation every time. Leaders at all levels should take action now: seek training, rehearse deliberately, and present with authenticity. Don't waste years avoiding public speaking. The sooner you embrace it, the faster your leadership brand grows. About the Author Dr. Greg Story, Ph.D. in Japanese Decision-Making, is President of Dale Carnegie Tokyo Training and Adjunct Professor at Griffith University. He is a two-time winner of the Dale Carnegie “One Carnegie Award” (2018, 2021) and recipient of the Griffith University Business School Outstanding Alumnus Award (2012). As a Dale Carnegie Master Trainer, Greg is certified to deliver globally across all leadership, communication, sales, and presentation programs, including Leadership Training for Results. He has written several books, including three best-sellers — Japan Business Mastery, Japan Sales Mastery, and Japan Presentations Mastery — along with Japan Leadership Mastery and How to Stop Wasting Money on Training. His works have been translated into Japanese, including Za Eigyō (ザ営業), Purezen no Tatsujin (プレゼンの達人), Torēningu de Okane o Muda ni Suru no wa Yamemashō (トレーニングでお金を無駄にするのはやめましょう), and Gendaiban “Hito o Ugokasu” Rīdā (現代版「人を動かす」リーダー). Greg also publishes daily business insights on LinkedIn, Facebook, and Twitter, and hosts six weekly podcasts. On YouTube, he produces The Cutting Edge Japan Business Show, Japan Business Mastery, and Japan's Top Business Interviews, widely followed by executives seeking success strategies in Japan.

Let’s get motivated on this Sunday! Amy and T.J. give you their quotes of the week to get your week started with inspiration.See omnystudio.com/listener for privacy information.

Let’s get motivated on this Sunday! Amy and T.J. give you their quotes of the week to get your week started with inspiration.See omnystudio.com/listener for privacy information.

Let’s get motivated on this Sunday! Amy and T.J. give you their quotes of the week to get your week started with inspiration.See omnystudio.com/listener for privacy information.

Let’s get motivated on this Sunday! Amy and T.J. give you their quotes of the week to get your week started with inspiration.See omnystudio.com/listener for privacy information.

Neste episódio especial em parceria com a Dale Carnegie Brasil, conversamos com Osmar Cunha, sócio-diretor da ELO Soluções Agrícolas. Ele compartilha sua jornada empreendedora, superando desafios para construir um negócio de sucesso na armazenagem de grãos e pós-colheita no agronegócio do Centro-Oeste. Osmar revela como o desenvolvimento pessoal e os ensinamentos da Dale Carnegie aprimoraram sua liderança, comunicação e engajamento da equipe, transformando crises em oportunidades. Discutimos valores, agilidade e a visão da ELO para expandir a armazenagem de grãos, beneficiando o produtor rural. Uma conversa essencial sobre empreendedorismo, gestão e autoconhecimento no setor agrícola. PARCEIRO DESTE EPISÓDIO Este episódio foi trazido até você pela Dale Carnegie Brasil! Transforme sua carreira e seus resultados com a Dale Carnegie! Há mais de 100 anos, desenvolvemos líderes confiantes, comunicadores poderosos e profissionais de sucesso. Nossos treinamentos comprovados impulsionam seu desempenho e o de sua equipe. Descubra o poder do seu potencial! Dale Carnegie: construindo o sucesso de vidas e negócios há mais de 100 anos. Site: https://dalecarnegiebrasil.com/Instagram: https://www.instagram.com/dalecarnegiebrasil/LinkedIn: https://www.linkedin.com/company/dalecarnegiebrasilYouTube: https://www.youtube.com/@dalecarnegiebrasil INTERAJA COM O AGRO RESENHAInstagram: instagram.com/agroresenhaTwitter: x.com/agroresenhaFacebook: facebook.com/agroresenhaYouTube: youtube.com/agroresenhaCanal do Telegram: https://t.me/agroresenhaCanal do WhatsApp: https://bit.ly/zap-arp-01 E-MAILSe você tem alguma sugestão de pauta, reclamação ou dúvida, envie um e-mail para contato@agroresenha.com.br FICHA TÉCNICAApresentação: Paulo OzakiProdução: Agro ResenhaConvidado: Osmar Cunha e Adriano CoserEdição: Senhor A - https://editorsenhor-a.com.brSee omnystudio.com/listener for privacy information.

Dynamic leaders get results. They are resourceful, relentless, and often admired for their energy. But their very drive can hide a fatal weakness: poor listening. In Japan, where leaders must push hard against resistance to get things done, the risk of steamrolling staff and clients is even higher. The result is lost opportunities, frustrated teams, and organisations where only the boss's voice is heard. Real leadership is not just about vision and energy—it's about creating space for others to contribute. That begins with listening. Why do dynamic leaders struggle with listening? Ambitious leaders are trained to act decisively. In meetings, they often dominate the airspace with passion and ideas, leaving little room for others. This urgency is magnified in Japan, where leaders battle entrenched bureaucracy and cultural resistance to change. Over time, the habit of “push, push, push” becomes ingrained. The cost? Missed signals. Clients drop hints. Staff offer clues. But if no one listens, those opportunities vanish. Mini-summary: Energetic leaders often talk too much, missing signals from clients and staff that could unlock opportunities. How is poor listening especially damaging in Japan? Japan's business culture prizes harmony and subtlety. Signals are rarely delivered bluntly; they come in hints, pauses, and indirect language. Leaders who don't listen carefully fail to catch these cues. Staff then disengage, and clients feel misunderstood. Over time, organisations develop a culture where employees stop contributing because they expect the boss to decide everything. This “player-manager” dynamic is already widespread in Japan, reinforcing silence instead of dialogue. Mini-summary: In Japan's subtle communication culture, poor listening destroys trust and creates passive, disengaged teams. What's the link between sales and leadership listening? In sales, we say “selling isn't telling.” The same applies to leadership. Leaders are always selling—whether it's vision, culture, or strategy. But when they dominate every discussion, they don't persuade; they bulldoze. People may nod along, but as the saying goes, “A man convinced against his will is of the same conviction still.” Leaders who mistake compliance for commitment are fooling themselves. True persuasion requires dialogue, mutual respect, and listening. Mini-summary: Leadership is persuasion, and persuasion requires listening—not monologues. How can leaders build trust by listening consistently? Listening isn't a one-off event. Staff need to see leaders ask questions repeatedly before they believe their voices matter. And when employees share ideas, the leader's reaction determines future engagement. Dismissing contributions slams the door shut. Encouraging them opens it wider. Over time, consistent listening creates psychological safety—a culture where employees feel their opinions are valued. In Japan, this consistency is crucial to break the habit of waiting silently for the boss to decide everything. Mini-summary: Consistent listening, encouragement, and respect build trust and transform passive staff into active contributors. What practical steps can leaders take to improve listening? The first step is to slow down. Stop filling the silence. Ask thoughtful questions, then resist the urge to jump in with solutions. Use eye contact and silence to show attention. Acknowledge contributions without immediate judgment. Leaders should also check their own self-awareness. Are they dominating meetings? Are staff shutting down? Like in sales training, practice matters: role-playing, coaching, and feedback can sharpen listening skills. Dale Carnegie's leadership programs in Tokyo focus specifically on these habits, helping leaders replace monologues with real dialogue. Mini-summary: Slow down, ask, listen, and encourage—habits that can be strengthened with deliberate practice and training. What balance must leaders strike between drive and inclusiveness? Drive alone moves projects forward, but it doesn't build commitment. Listening alone creates harmony, but without direction results stall. Effective leaders balance both. They empower rather than overpower. They multiply their own energy by combining it with the insights of others. In Japan, where projects demand persistence, this balance is especially vital. Leaders who only push create passive order-takers. Leaders who also listen create allies—staff who feel engaged and clients who feel understood. Mini-summary: Great leaders balance dynamism with inclusiveness, gaining allies instead of silent resisters. The silent killer of leadership is poor listening. In Japan and globally, too many dynamic leaders undermine themselves by talking more than they listen. The fix is deceptively simple: ask questions, listen consistently, and encourage contributions. Listening doesn't weaken leadership—it strengthens it. It builds trust, loyalty, and cooperation. In 2025, with businesses under pressure to innovate and retain talent, leaders who cultivate listening will stand apart. They won't just drive results—they'll inspire commitment.

Neste episódio especial em parceria com a Dale Carnegie Brasil, conversamos com Osmar Cunha, sócio-diretor da ELO Soluções Agrícolas. Ele compartilha sua jornada empreendedora, superando desafios para construir um negócio de sucesso na armazenagem de grãos e pós-colheita no agronegócio do Centro-Oeste. Osmar revela como o desenvolvimento pessoal e os ensinamentos da Dale Carnegie aprimoraram sua liderança, comunicação e engajamento da equipe, transformando crises em oportunidades. Discutimos valores, agilidade e a visão da ELO para expandir a armazenagem de grãos, beneficiando o produtor rural. Uma conversa essencial sobre empreendedorismo, gestão e autoconhecimento no setor agrícola. PARCEIRO DESTE EPISÓDIO Este episódio foi trazido até você pela Dale Carnegie Brasil! Transforme sua carreira e seus resultados com a Dale Carnegie! Há mais de 100 anos, desenvolvemos líderes confiantes, comunicadores poderosos e profissionais de sucesso. Nossos treinamentos comprovados impulsionam seu desempenho e o de sua equipe. Descubra o poder do seu potencial! Dale Carnegie: construindo o sucesso de vidas e negócios há mais de 100 anos. Site: https://dalecarnegiebrasil.com/Instagram: https://www.instagram.com/dalecarnegiebrasil/LinkedIn: https://www.linkedin.com/company/dalecarnegiebrasilYouTube: https://www.youtube.com/@dalecarnegiebrasil INTERAJA COM O AGRO RESENHAInstagram: instagram.com/agroresenhaTwitter: x.com/agroresenhaFacebook: facebook.com/agroresenhaYouTube: youtube.com/agroresenhaCanal do Telegram: https://t.me/agroresenhaCanal do WhatsApp: https://bit.ly/zap-arp-01 E-MAILSe você tem alguma sugestão de pauta, reclamação ou dúvida, envie um e-mail para contato@agroresenha.com.br FICHA TÉCNICAApresentação: Paulo OzakiProdução: Agro ResenhaConvidado: Osmar Cunha e Adriano CoserEdição: Senhor A - https://editorsenhor-a.com.brSee omnystudio.com/listener for privacy information.

About the Guest:Adam von Gootkin was raised by a single mother and learned early on that humility and hustle go hand in hand. He built his first distillery from scratch, learned the liquor business by trial and error, and eventually launched Highclere Castle Gin a brand rooted in heritage, elegance, and authenticity.He's a passionate storyteller, a bold risk-taker, and a firm believer in building brands that outlive their founders. His journey is a masterclass in purpose-driven entrepreneurship.What You Will Learn:How early challenges can fuel bold leadershipWhy fear and procrastination are often two sides of the same coinHow Dale Carnegie's principles shaped Adam's fearless mindsetThe power of storytelling in building trust and influenceWhy authenticity and enthusiasm are essential leadership traitsJoin us for this inspiring conversation with Adam von Gootkin about dreaming big, acting boldly, and staying true to your values. Whether you're launching a brand, leading a team, or just trying to get out of your comfort zone, this episode will leave you energized and ready to take command. Please rate and review this Episode!We'd love to hear from you! Leaving a review helps us ensure we deliver content that resonates with you. Your feedback can inspire others to join our Take Command: A Dale Carnegie Podcast community & benefit from the leadership insights we share.

**INSPIRATION INJECTION!**  It's time to ignite your inner spark and embrace self-belief! Remember, your unique purpose is to achieve amazingthings that can impact the world around you! Together, let's unlock our potential and create a brighter future! Join us for an uplifting journey of motivation and growth on

Nicole Handy is a chemical engineer turned real estate powerhouse and co-owner of Braden Real Estate Group. After more than a decade in corporate America, she transitioned into full-time real estate, where she has become one of Houston's top-producing agents. Today she leads a brokerage of 75 agents across Houston and Dallas while investing in residential and commercial real estate, building generational wealth, and mentoring the next wave of agents.     Make sure to download our free guide, 7 Questions Every Passive Investor Should Ask, here.     Key Takeaways Nicole leveraged her corporate income to build her real estate business before transitioning full-time. Real estate investing runs deep in her family, shaping her views on generational wealth and long-term ownership. Building a personal brand through consistency and education has helped her stand out in a competitive market. Even during downturns, she has achieved her best years by focusing on adding value and solving client needs. Scaling from agent to brokerage owner requires documented systems and processes.     Topics From Corporate Engineer to Real Estate Entrepreneur Nicole's early real estate exposure through her grandparents' investments. Buying her first property out of college and realizing the power of appreciation. Using corporate income as a foundation before leaving to grow her brokerage. Building a Personal Brand Established her presence through consistent education and social media. Focused on being the most valuable resource to her audience, not just following trends. Braden Real Estate Group is rooted in excellence, values, and polished presentation. Navigating Market Shifts 62% of agents may have exited in 2023, but Nicole had her best year. Positioned herself as a trusted expert during slower markets. Duplexes in Houston are currently trading at discounts, providing investor opportunities. Giving Back Through Nonprofits Active supporter of Move-In Day Mafia, a nonprofit helping foster children transition into college. Provides dorm essentials, monthly care packages, and mentorship to set students up for success.    

Why leadership requires sensing and feeling, not just knowing, in 2025 Managers often prioritise what they “know,” while leaders rely more on what they “sense” and “feel.” This distinction, popularised by executive coach Marcel Danne, is more than semantics—it highlights a profound difference in mindset. As of 2025, with Japan navigating demographic challenges, digital disruption, and global uncertainty, the ability to sense and adapt has become more critical than simply knowing facts. What's the difference between managers and leaders in decision-making? Managers tend to focus on knowing first—building confidence through data, self-education, and sheer hard work. Leaders, however, prioritise sensing first—tuning into people, context, and emotions before deciding. In practice, this means managers often bulldoze forward with certainty, while leaders pause to feel and reflect before acting. In Japan, this distinction matters. Hierarchical firms often elevate those who “know,” but the complexity of 2025 requires leaders who can sense subtle shifts in markets, teams, and cultures. Mini-Summary: Managers lead with knowledge; leaders lead with sensing. In 2025 Japan, sensing is critical for navigating complexity. Why are managers often so confident in their own answers? Managers often rely on personal effort: self-education, long hours, and relentless execution. This creates confidence, even ego, but often without much self-awareness. Many managers assume the path is clear because they've worked hard to “know” it. This overconfidence mirrors Western corporate cultures where rugged individualism is prized. But in Japan, such confidence can clash with collaborative norms. A “my way or the highway” mindset alienates teams, undermining innovation and engagement. Mini-Summary: Managerial confidence stems from effort and ego, but without self-awareness, it risks alienating teams—especially in Japan. Why do Japanese firms prioritise questions over answers? Japanese business culture values asking the right questions more than having immediate answers. To a Western-trained manager, this seems counterintuitive, but it ensures decisions reflect collective wisdom. Leaders in Japan often pause to ask: Are we even solving the right problem? This contrasts with the West, where speed and decisiveness are praised. In 2025, Japanese organisations that blend both—rigorous questioning plus timely execution—are best positioned for global competition. Mini-Summary: In Japan, leaders prioritise asking the right questions before jumping to answers, ensuring collective wisdom shapes decisions. How do feelings reshape leadership effectiveness? Managers often dismiss emotions as distractions. Leaders, however, integrate feelings into decision-making. Dale Carnegie's Human Relations Principles emphasise empathy, appreciation, and understanding as essential leadership skills. Leaders who sense how people feel can adjust tone, timing, and messaging. In 2025, with hybrid work and employee burnout prevalent, emotional intelligence is more critical than ever. Companies like Hitachi and Sony are embedding empathy into leadership development to retain talent and drive innovation. Mini-Summary: Feelings, once ignored by managers, are now essential for leaders managing hybrid workforces and avoiding burnout. Can leaders evolve from “knowing” to “sensing”? Yes. Leaders can shift by gradually reordering their priorities. Many, like myself, began as managers focused on knowing and execution. Over time, through feedback and reflection, feelings and sensing moved to the forefront. For example, Dale Carnegie training encourages leaders to practice empathy, appreciation, and active listening. These skills shift behaviour from control to collaboration. Even small changes—like pausing before responding—signal growth. Mini-Summary: Leaders can evolve from knowing-first to sensing-first through training, reflection, and small behavioural changes. What should leaders do today to balance sensing and knowing? In 2025, leaders must balance data with empathy. This means: Asking the right questions before chasing answers. Listening actively to signals from teams and markets. Using knowledge as a foundation but not the driver. Modelling humility and curiosity in decision-making. Executives at firms like Toyota and Rakuten illustrate this blend, combining rigorous data with people-first leadership. Leaders who fail to evolve remain stuck in outdated managerial mindsets. Mini-Summary: Leaders must balance sensing and knowing by listening, questioning, and modelling humility—skills critical in 2025 Japan. Conclusion The difference between managers and leaders lies in order of priority: managers know first, leaders sense first. In Japan's complex 2025 environment, sensing, feeling, and questioning matter more than simply knowing. Leadership is a journey of self-discovery—moving from rugged individualism to collaborative sensing. The challenge for executives today is clear: are you still managing by knowing, or are you leading by sensing? About the Author Dr. Greg Story, Ph.D. in Japanese Decision-Making, is President of Dale Carnegie Tokyo Training and Adjunct Professor at Griffith University. He is a two-time winner of the Dale Carnegie “One Carnegie Award” (2018, 2021) and recipient of the Griffith University Business School Outstanding Alumnus Award (2012). As a Dale Carnegie Master Trainer, Greg is certified to deliver globally across all leadership, communication, sales, and presentation programs, including Leadership Training for Results. He has written several books, including three best-sellers — Japan Business Mastery, Japan Sales Mastery, and Japan Presentations Mastery — along with Japan Leadership Mastery and How to Stop Wasting Money on Training. His works have also been translated into Japanese, including Za Eigyō (ザ営業), Purezen no Tatsujin (プレゼンの達人), Torēningu de Okane o Muda ni Suru no wa Yamemashō (トレーニングでお金を無駄にするのはやめましょう), and Gendaiban “Hito o Ugokasu” Rīdā (現代版「人を動かす」リーダー). In addition to his books, Greg publishes daily blogs on LinkedIn, Facebook, and Twitter, offering practical insights on leadership, communication, and Japanese business culture. He is also the host of six weekly podcasts, including The Leadership Japan Series, The Sales Japan Series, The Presentations Japan Series, Japan Business Mastery, and Japan's Top Business Interviews. On YouTube, he produces three weekly shows — The Cutting Edge Japan Business Show, Japan Business Mastery, and Japan's Top Business Interviews — which have become leading resources for executives seeking strategies for success in Japan.

Why Western sales revolutions haven't reshaped Japanese selling practices Sales gurus often argue that “sales has changed.” They introduce new frameworks—SPIN Selling, Consultative Selling, Challenger Selling—that dominate Western business schools and corporate training. But in Japan, sales methods look surprisingly similar to how they did decades ago. Why hasn't Japan embraced these waves of change? Let's break it down. Why has Japan resisted Western sales revolutions? Japan's business culture is defined by consensus decision-making. Unlike in the US, where one buyer may have authority to sign a deal, Japanese firms typically rely on group approval. Aggressive closing techniques—“100 ways to overcome objections”—don't resonate in a context where no single buyer holds final power. When a salesperson meets a Japanese executive, even the president, decisions are often delegated downward for due diligence. The result? What looks like a top-level entry point becomes just the beginning of a long bottom-up approval process. Mini-Summary: Western-style “hard closes” fail in Japan because decisions are made through collective consensus, not individual authority. Who really decides in Japanese sales negotiations? Salespeople often assume they're negotiating with the decision-maker. In Japan, that's rarely the case. The person in front of you is usually an influencer, not the final authority. They gather information and share it with unseen stakeholders—division heads, section chiefs, back-office teams—who never meet the salesperson directly. This creates the sensation of “fighting invisible ninjas.” You prepare to persuade one buyer, but in reality, you must equip your contact to persuade a network of hidden decision-makers. Mini-Summary: In Japan, sales success depends on influencing unseen stakeholders through the buyer's internal champion. How do Japanese buyers expect salespeople to behave? Unlike Western buyers who are open to consultative approaches, Japanese buyers often expect a pitch. When salespeople arrive, they are typically asked to explain features and price. This isn't necessarily because they don't value needs analysis, but because decades of feature-focused selling have conditioned buyers to expect the “pitch-first” style. Even in 2021, many Japanese sales meetings begin with a features dump, not diagnostic questions. As one veteran trainer notes, Dale Carnegie's 1939 sales model of asking questions before proposing solutions remains largely ignored in Japan today. Mini-Summary: Japanese buyers have been trained by decades of salespeople to expect a feature-and-price pitch, making consultative selling harder to implement. What problems arise from pitching before asking questions? Pitching before discovery creates major risks. If you don't know the buyer's actual needs, you can't know which features matter most. Worse, buyers may dismiss your solution as irrelevant or commoditised. Globally, best practice is clear: ask questions, uncover pain points, align benefits, provide proof, then close. Yet in Japan, many salespeople still rush to pitch, skipping diagnostic discovery altogether. This keeps Japanese sales culture stuck in the “dark ages” compared to markets like the US or Europe, where consultative and challenger methods are standard. Mini-Summary: Pitching without discovery weakens sales effectiveness and prevents alignment with buyer needs, but remains common in Japan. How can sales teams in Japan modernise their approach? The roadmap is simple but powerful: Ask permission to ask questions. Diagnose needs thoroughly. Identify the best-fit solution. Present that solution clearly. Handle hesitations and objections. Ask for the order. This structure modernises Japanese sales while respecting cultural norms. It avoids “pushing” while still providing a disciplined process for uncovering and addressing client needs. Executives at global firms like Toyota, Sony, and Mitsubishi increasingly expect this approach, especially when dealing with multinational partners. Mini-Summary: A structured consultative process—diagnose, propose, resolve—aligns global best practice with Japanese cultural norms. What should leaders do to drive change in Japan's sales culture? Leaders must train salespeople to abandon outdated pitching habits and embrace consultative questioning. This requires coaching, reinforcement, and role-modelling from the top. Japanese firms that continue with pitch-driven sales risk falling behind global competitors. By contrast, firms that shift to questioning-based sales processes build trust faster, uncover hidden opportunities, and shorten approval cycles. The future of sales in Japan depends on whether leaders push for transformation or let tradition slow them down. Mini-Summary: Leaders must drive the shift from pitch-first to consultative sales or risk being left behind in a globalising market. Conclusion Japan hasn't embraced the sales revolutions of the West because its business culture is consensus-driven, pitch-conditioned, and tradition-bound. But the future demands change. The companies that modernise sales processes—by asking permission, diagnosing needs, and presenting tailored solutions—will outpace those stuck in pitch-first habits. Leaders have a choice: keep Japan's sales culture in the past, or bring it decisively into the 21st century. About the Author Dr. Greg Story, Ph.D. in Japanese Decision-Making, is President of Dale Carnegie Tokyo Training and Adjunct Professor at Griffith University. He is a two-time winner of the Dale Carnegie “One Carnegie Award” (2018, 2021) and recipient of the Griffith University Business School Outstanding Alumnus Award (2012). As a Dale Carnegie Master Trainer, Greg is certified to deliver globally across all leadership, communication, sales, and presentation programs, including Leadership Training for Results. He has written several books, including three best-sellers — Japan Business Mastery, Japan Sales Mastery, and Japan Presentations Mastery — along with Japan Leadership Mastery and How to Stop Wasting Money on Training. His works have also been translated into Japanese, including Za Eigyō (ザ営業), Purezen no Tatsujin (プレゼンの達人), Torēningu de Okane o Muda ni Suru no wa Yamemashō (トレーニングでお金を無駄にするのはやめましょう), and Gendaiban “Hito o Ugokasu” Rīdā (現代版「人を動かす」リーダー). In addition to his books, Greg publishes daily blogs on LinkedIn, Facebook, and Twitter, offering practical insights on leadership, communication, and Japanese business culture. He is also the host of six weekly podcasts, including The Leadership Japan Series, The Sales Japan Series, The Presentations Japan Series, Japan Business Mastery, and Japan's Top Business Interviews. On YouTube, he produces three weekly shows — The Cutting Edge Japan Business Show, Japan Business Mastery, and Japan's Top Business Interviews — which have become leading resources for executives seeking strategies for success in Japan.

Artificial Intelligence and the End of Human Connection Why AI companions, generative AI, and virtual “friends” risk replacing the skills that define humanity Artificial intelligence has rapidly evolved from early chatbots like Microsoft's XiaoIce to today's generative AI systems such as OpenAI's ChatGPT, Inflection's Pi, Replika, and Anthropic's Claude. Unlike the rule-based bots of 2021, these tools simulate empathy, companionship, and even intimacy. Millions of users globally now spend hours in “conversations” with AI companions that promise to be better listeners than human beings. This is not science fiction — it's already happening in 2025. And while the technology is astonishing, the implications are dangerous. By outsourcing empathy and connection to machines, we risk losing the core skills — listening, genuine curiosity, and human empathy — that hold families, businesses, and even entire civilisations together. Is AI companionship replacing human empathy? Yes — at least in practice. Generative AI is increasingly designed to meet emotional as well as informational needs. Replika, for example, markets itself as an “AI friend who is always there.” In Japan, where loneliness has become a public health issue, young professionals are turning to AI companions for attention they feel is missing from their workplace and personal lives. The problem is that AI empathy is simulated, not felt. Algorithms generate patterns of sympathetic language but cannot experience human care. Believing that an AI “understands” us is a comforting illusion — but one that erodes our ability to seek and sustain authentic relationships. Mini-Summary: AI companions simulate empathy convincingly, but they cannot replace authentic human care. Overreliance on machine “friends” risks hollowing out human empathy. Why are AI companions so attractive after the pandemic? The rise of AI companions is tied to loneliness and isolation in the post-COVID era. Remote work in the US, Japan, and Europe disconnected people from daily office conversations. Hybrid workplaces made interactions more transactional. Many now feel “connected but alone” despite using Zoom, Teams, LINE, and WhatsApp. AI steps into this vacuum. ChatGPT or Pi will never check their phone mid-conversation. They give us undivided “attention” and immediate responses. For those starved of recognition, this feels irresistible. Yet the comfort is artificial. True human connection is unpredictable, messy, and demanding — but it is also what makes it meaningful. Mini-Summary: Pandemic-driven isolation created demand for “perfect listeners.” AI meets that demand, but only with simulation, not sincerity. Have humans lost the skill of listening? One reason AI feels so compelling is that human listening is in decline. In boardrooms, executives multitask during meetings. Friends split attention between conversation and social media. Parents scroll while their children talk. Listening — the foundation of trust — is being treated as optional. AI thrives in this context. A Replika or Claude “chat partner” never interrupts, creating the illusion of deep attention. But the more we outsource listening to AI, the less we practise it ourselves. In Japan's consensus-driven culture, poor listening weakens harmony. In Western markets, it undermines trust in teams and leadership credibility. Mini-Summary: Declining human listening creates demand for AI's simulated attentiveness, accelerating erosion of the skill across cultures. Why is it easier to chat with AI than with people? AI interactions feel simpler because they strip away complexity. Text exchanges with AI resemble messaging with a friend, but without risk. Messages can be edited before sending. Tone of voice, body language, and subtle cues don't need interpretation. Younger generations, already conditioned to prefer text over speech, are especially drawn to AI chat partners. But convenience carries a hidden cost: weakening social skills. If leaders, employees, or students practise conversations only with AI, they will find real interactions — with clients, colleagues, or family — increasingly difficult and draining. Mini-Summary: Talking to AI is easier because it avoids human complexity, but long-term reliance undermines social and professional communication skills. What is missing from today's human relationships? We are more digitally connected than ever. With Slack, Teams, LINE, WhatsApp, and WeChat, humans can contact each other instantly. Yet connectivity does not equal connection. What's missing is emotional depth: attention, empathy, validation. AI is engineered to simulate these needs endlessly. But a machine cannot feel sincerity. It cannot truly recognise your worth. The danger is that people mistake artificial validation for real human recognition, leaving them emotionally unfulfilled while thinking they are connected. Mini-Summary: Today's deficit is not connectivity but emotional depth — something only genuine human relationships can provide. How can leaders and professionals protect authentic connection? The solution is not banning AI, but doubling down on human skills. Dale Carnegie's timeless principles are more critical in 2025 than in 1936: Be a good listener. Give people full attention. Encourage them to talk about themselves. Become genuinely interested in others. Authentic curiosity builds trust across cultures and markets. Make the other person feel important — sincerely. Recognition must be real, not simulated. For executives at firms like Toyota, Rakuten, or Amazon Japan, this is not abstract advice. In a hybrid workplace, leaders who practise deep listening and genuine recognition will build stronger, more resilient teams than those who lean on technology to do the emotional labour. Mini-Summary: Executives must actively practise timeless human skills to counterbalance AI's seductive but empty simulations of connection. What is at stake if we rely too heavily on AI? Civilisation itself. Societies are held together by empathy, listening, and trust. If these skills atrophy, replaced by simulations, we risk becoming efficient but emotionally hollow. Japan, where social cohesion depends on mutual obligation, and Western economies, where contracts depend on trust, both stand to lose. This is not speculative science fiction — it's already visible in rising dependence on AI companions. The more we rely on AI for emotional fulfilment, the less capable we become of providing it for each other. Mini-Summary: Overreliance on AI companions threatens the very foundation of civilisation: empathy, trust, and authentic relationships. Conclusion Artificial intelligence will only grow more persuasive, with generative systems marketed as better friends, mentors, or partners. But we cannot outsource empathy and listening to machines without profound consequences. Civilisation depends on the skills only humans can provide. Leaders, professionals, and citizens alike must resist the illusion of AI intimacy and recommit to the timeless practices of genuine listening, interest, and recognition. Only then can we ensure technology supports — rather than replaces — what makes us fully human.

My guest today is Liz Haberberger President of Dale Carnegie Training of St. Louis & Kansas City. Liz's story is a testament to the power of embracing change and pursuing one's passion. Starting as a fourth-grade teacher, Liz found herself at a crossroads, unsure of her future. Her journey took a transformative turn when she stumbled into the world of Dale Carnegie, where she discovered her true calling. Liz's path was not without its challenges. Initially hesitant to take on the role of a business owner, she eventually embraced the opportunity, driven by a desire to shape her own destiny. Her leadership style, rooted in positivity and resilience, has been instrumental in her success. Liz's mantra, "If it's not fun, I'm not doing it," reflects her commitment to finding joy in every endeavor. Today, Liz leads with a focus on growth, both for herself and her team. Her story is a reminder that sometimes the most unexpected paths lead to the most fulfilling destinations. Episode Minutes: Minute 5: From Teaching to Business Ownership Minute 12: Embracing Change and Overcoming Minute 20: Building Positive and Fun Work To find out more about my work, please visit www.danawilliamsco.com LinkedIn Instagram Email: hello@danawilliamsco.com The Strengths Journal™ is the only Gallup-certified, purpose-driven daily planner that helps you actively use your strengths to plan your days. Get Your copy here

What do you do when life feels too heavy and quitting seems easier than pushing through? In this episode, Sam Hind sits down with Phebe Trotman—former professional soccer player, entrepreneur, and author of the Never Quit on a Bad Day series. Phebe’s journey is one of resilience and determination, shaped by both triumphs and setbacks. She opens up about the real struggles behind her success and the mindset shifts that helped her keep moving forward when life felt overwhelming. Through her stories, Phebe offers practical strategies for staying the course when challenges threaten to derail you. She reminds us that setbacks aren’t the end of the road, but opportunities to grow stronger, and that true success comes from implementing what we learn, not just hearing it. Tune in to gain encouragement, gather strategies to face your own obstacles, and walk away inspired to keep going—no matter what comes your way. We’ll be talking about: ➡ [0:00] Introduction: Never quit on a bad day, on a personal level… ➡ [2:33] Early reflections on resilience and growth ➡ [3:26] Imagining a day full of adventure ➡ [4:23] Sharing the craziest adventure experience ➡ [6:02] Never Quit On A Bad Day book series ➡ [10:15] Lessons from challenges in sport and business ➡ [14:20] A runner analogy ➡ [21:24] Tips from Phebe to give it a bit more ➡ [25:00] Helping others achieve the same success and building confidence ➡ [30:27] Keeping grounded and looking after ourselves ➡ [35:56] Maintaining balance ➡ [41:57] Finding ways to be grateful in your life ➡ [43:21] Phebe’s recommended book ➡ [43:32] Phebe’s favourite superpower ➡ [44:08] Phebe’s Favourite quote ➡ [44:21] Advice Phebe would give her past self ➡ [46:17] Check out Phebe Trotman’s website and socials ➡ [44:30] Closing encouragement and inspiration Resources Recommended Book: ➡ How to Win Friends and Influence People by Dale Carnegie: https://bit.ly/3J0gYgU ➡ Never Quit of A Bad Day by Phebe Trotman: https://bit.ly/3H7A5VQ Quotes: ➡ Never quit on a bad day, on a powerful day, on a day when you’ve decided it’s not for you - Phebe Trotman ➡ Champions are made and the choices that we make - Phebe Trotman ➡ It’s not quitting, it’s transitioning - John Maxwell ➡ Life begins at the end of your comfort zone - Neale Donald Walsch About our guest: Phebe Trotman is an award-winning entrepreneur, Hall of Fame athlete, and bestselling author of Never Quit on a Bad Day™: Inspiring Stories of Resilience book series. A dynamic speaker, coach, and mentor, Phebe is dedicated to helping individuals and teams reach their highest potential through intentional action and a growth-focused mindset.Phebe has excelled in both athletics and business, winning six national soccer championships across levels including U19, NAIA, W-League, Premier, and Masters (x2). She has also earned top honors such as W-League Player of the Year, NAIA Women’s Soccer Player of the Year, two-time First Team All-American, and Simon Fraser University’s Female Athlete of the Year. In business, Phebe quickly rose to the top, earning accolades such as Global Distributor of the Year, Global Trainer of the Year, and Top International Customer Sponsor. She has been featured in Success From Home, Networking Times, the #1 podcast MLM Nation, and the book The Four Year Career for Women. Phebe equips individuals and teams with both the practical tools and the champion's mindset needed to overcome challenges and succeed. She is passionate about empowering others to celebrate their wins, set and accomplish their goals, build resilience, and create a life they love. Connect with Phebe Trotman: ➡ Phebe Trotman’s Facebook: https://www.facebook.com/phebeJOYtrotman/ ➡ Phebe Trotman’s Instagram: https://www.instagram.com/trotmanphebe/?hl=en ➡ Phebe Trotman’s LinkedIn: ttps://www.linkedin.com/in/phebetrotman/?originalSubdomain=ca Connect with Never Quit On A Bad Day: Website: https://neverquitonabadday.com/ Facebook: https://facebook.com/NeverQuitOnABadDay Instagram: https://www.instagram.com/NeverQuitOnABadDay Youtube: https://www.youtube.com/@NeverQuitonaBadDay Connect with Direct Selling Accelerator: ➡ Visit our website: https://www.auxano.global/ ➡ Subscribe to Youtube: https://www.youtube.com/c/DirectSellingAccelerator ➡ Follow us on Instagram: https://www.instagram.com/auxanomarketing/ ➡ Follow us on Facebook: https://www.facebook.com/auxanomarketing/ ➡ Email us at communnity_manager@auxano.global If you have any podcast suggestions or things you’d like to learn about specifically, please send us an email at the address above. And if you liked this episode, please don’t forget to subscribe, tune in, and share this podcast. Are you ready to join the Auxano Family to get live weekly training, support and the latest proven posting strategies to get leads and sales right now - find out more here https://go.auxano.global/welcome See omnystudio.com/listener for privacy information.

About the Guest:Rashmi Airan was a high-achieving attorney, Columbia Law graduate, and entrepreneur when a real estate transaction scandal changed everything. After serving time in federal prison, she chose to own her story and use it to help others. Today, she's a global speaker, ethics consultant, and advocate for personal transformation. Rashmi's work is rooted in the principles she learned as a Dale Carnegie graduate at age 16—and the resilience she inherited from her immigrant parents.What You Will Learn:How achievement can mask deeper insecuritiesWhy listening to your inner voice is critical—even when it's inconvenientWhat it means to take radical ownership of your mistakesHow to build a support system that lifts you and holds you accountableWhy surrendering control can lead to personal evolutionJoin us for this deeply personal and powerful conversation with Rashmi Airan. Whether you're facing a challenge or simply want to lead with more authenticity, this episode will inspire you to take command of your life—and rise through whatever comes your way. Please rate and review this Episode!We'd love to hear from you! Leaving a review helps us ensure we deliver content that resonates with you. Your feedback can inspire others to join our Take Command: A Dale Carnegie Podcast community & benefit from the leadership insights we share.

My guest for Episode #324 of the My Favorite Mistake podcast is Trevor Schade. Episode page with video, transcript, and more Trevor began his career as a Lean Six Sigma Black Belt with a strong background in coding and process improvement. He consulted on business efficiency and outsourcing before shifting into real estate in 2008. After earning his license, he quickly built a top-performing team of 26 agents with zero turnover over five years. By leveraging a virtual admin team in the Philippines and innovative automation, Trevor's group generated over a million dollars in commissions. In late 2023, Trevor stepped away from leading that large team to focus on investing, advising, and teaching. Today, he speaks on topics including negotiation, time freedom, and real estate strategy, and he has launched Life Wealth courses to help others pursue similar goals. In this episode, Trevor shares his favorite mistake: jumping into a multi-level marketing business at age 19. The venture wasn't financially successful, but it transformed his mindset. For the first time, Trevor developed a daily reading habit that exposed him to classics like Dale Carnegie's How to Win Friends and Influence People and Robert Kiyosaki's Rich Dad, Poor Dad. Those books gave him a foundation in psychology, leadership, and long-term thinking that continues to influence his work. We also explore: How lessons from Nebraska football and martial arts shaped Trevor's resilience What Lean Six Sigma taught him about efficiency, quality, and leadership Why he focused on psychological safety and belonging to keep his team intact How he used outsourcing and automation to scale without burnout The importance of setting trajectories instead of rigid goals in business and life Trevor's story is a reminder that sometimes the most unprofitable ventures provide the richest education — if we're willing to learn from them. Questions and Topics: What's your favorite mistake? How did joining a multi-level marketing company at 19 shape your growth, even if it wasn't financially successful? Did you ever think about leaving earlier, and was staying too long its own mistake? What lessons did you take from Nebraska football and sports about resilience and bouncing back? How did you first get into Lean Six Sigma and continuous improvement work? In what ways did Lean and coding skills help you scale your real estate business? What did you learn about leadership from running a 26-agent team with zero turnover? How did you create a culture of psychological safety and belonging for your team? Why do you emphasize inspiring people instead of “beating them over the head with metrics”? What role have outsourcing and automation played in your business success? You've said you set trajectories instead of rigid goals — what does that mean in practice? Looking back, how do you connect these mistakes and lessons to your current focus on investing, advising, and teaching?

Ever played the party game Green Glass Door? The rules keep changing, and the fun comes from watching people struggle to figure them out. Your career works the same way. The skills that made you successful early on—working hard, delivering results, and being dependable—will only take you so far. At some point, you cross The Edge, an invisible line where the rules shift.On the other side of The Edge, winning isn't about technical proficiency anymore. It's about relational savvy—your ability to make decisions, navigate diplomacy, and get things done through others. In this episode, Adam unpacks the two games of a career, why the transition is so confusing, and how to avoid getting stuck playing by the wrong rules.Drawing on timeless wisdom from Dale Carnegie, you'll learn practical ways to bring calm, energy, and influence into your leadership. If you've ever wondered why working harder isn't working anymore, this conversation will show you how to play (and win) the new game.

Cory Holen is a seasoned staffing and search consultant with nearly 14 years of experience at Preference Employment Solutions in Fargo, North Dakota, where he leads the Professional Search Division and plays a key role on the leadership team. A proud University of Jamestown (ND) graduate and former Jimmies football player, Holen brings the discipline, competitiveness, and team-first mindset he developed as a student-athlete into his career helping businesses find and grow great talent.Passionate about connecting people with opportunities, Holen thrives on understanding what makes organizations tick and helping candidates step into roles where they can truly succeed. He's a Certified Search Consultant through the American Staffing Association, DiSC certified, and a Dale Carnegie–trained leader who's always looking for ways to keep learning and improving.Outside of work, Holen is a dedicated husband and dad who loves coaching, mentoring, and supporting his two sports-loving sons, Kason and Brooks. He's also active in the Fargo/Moorhead community, serving as Workforce Readiness Director for FMHRA and contributing to The Chamber's Business Training Committee. Known for his energy, integrity, and genuine care for others, Cory brings both expertise and heart to everything he does. More on Cory here: Our Team - Preference Employment Solutions

In this deeply personal solo episode of Great Practice, Great Life, host Steve Riley opens his heart to honor the memory of his father, Donald C. Riley. What unfolds is not just a tribute, but a vulnerable reflection on the man who shaped him through stories, lessons, and quiet acts of courage. While growing up, Steve's home was filled with fables told by his father. Yet these weren't just stories. They were lessons that last. Donald's career as an FBI agent gave him no shortage of experiences. However, it was his gift for storytelling that left the deepest impression. From the Jake Leg story to the tale of Pete Rose, his words carried wisdom, teaching Steve (and now all of us) what resilience, integrity, and perseverance really mean. As Steve reflects, we hear more than just anecdotes, we feel the weight of his father's choices. Donald lived a life that constantly balanced risk with purpose. His bold run for sheriff, his dedicated career as a private investigator, and his unwavering commitment to family reveal a man who chose courage over comfort, time and time again. Because of that, his stories became lessons passed down from father to son and now shared with us. For Steve, these lessons aren't abstract. Instead, they shaped how he leads, how he lives, and how he shows up for others. By sharing them, he invites us to do the same: to take risks, to embrace failure as a teacher, to cherish our relationships, to honor our commitments, and to build a life rooted in gratitude. This episode isn't polished or distant. On the contrary, it's real. It's emotional. It's an invitation to reflect on your own stories. Think of the people who've shaped you, and the legacy you want to leave. When you listen, you'll discover timeless wisdom and you'll be reminded to make today count. Ask yourself: What are you committed to? What are you grateful for today? In this episode, you will hear: Tribute to Donald C. Riley, a seasoned FBI agent Storytelling as a tool for imparting life lessons and shaping personal and professional growth Personal anecdotes like the Jake leg story and Pete Rose narrative for teaching discipline and perseverance Lessons in courage, failure, and taking risks illustrated through Steve's father's career transitions Emphasis on the impact of small, consistent actions and nurturing relationships Lifelong learning and the influence of Dale Carnegie's principles on his father's life and family legacy  Subscribe & Review Never miss an episode. Subscribe on Apple Podcasts, Spotify, or YouTube. ⭐Like what you hear? A quick review helps more people find the show.⭐ Supporting Resources: Donald Riley Obituary: obits.lohmanfuneralhomes.com/obituary/donald-riley Steve Riley, Shareholder, Practice Advisor, and Attorney: atticusadvantage.com/team/steve-riley How to Win Friends & Influence People by Dale Carnegie: www.amazon.com/How-Win-Friends-Influence-People/dp/0671027034 Episode 124: A Deep Dive into How to Win Friends & Influence People: atticusadvantage.com/podcast/how-to-win-friends-influence-people-doug-burnetti My Great Life Focus: atticusadvantage.com/books/my-great-life-focus If there's a topic you would like us to cover on an upcoming episode, please email us at steve.riley@atticusadvantage.com. Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com Let them know we sent you.

Most of the important things in the world have been accomplished by people who have kept on trying when there seemed to be no help at all. ~Dale Carnegie Check out John Lee Dumas' award winning Podcast Entrepreneurs on Fire on your favorite podcast directory. For world class free courses and resources to help you on your Entrepreneurial journey visit EOFire.com

Failure can be fascinating - especially when it teaches you how to actually succeed!In this episode of the LinkedIn Riches Podcast, I share a raw story about a sales call that went completely off the rails.You'll hear how a simple (and avoidable!) mistake cost me the deal, and the surprising way AI became my best sales coach afterward.Whether you're a Small Business Owner, Consultant, or Business Coach, this breakdown will help you understand why some LinkedIn leads close into 6-figure clients while others stall or disappear - and how you can avoid making the same mistake I did!WHAT YOU'LL DISCOVER: 

Develop success from failures. Discouragement and failure are two of the surest stepping stones to success. ~Dale Carnegie Check out John Lee Dumas' award winning Podcast Entrepreneurs on Fire on your favorite podcast directory. For world class free courses and resources to help you on your Entrepreneurial journey visit EOFire.com

Neste episódio especial em parceria com a Dale Carnegie Brasil, conversamos com Rogério Rufino, co-proprietário da Soyagro Insumos e Serviços, que compartilhou como sua profunda vivência no agronegócio, desde a infância no campo até o sucesso como empreendedor em Mato Grosso do Sul, foi moldada por um forte foco em desenvolvimento pessoal e profissional. Descubra as lições valiosas sobre ética, relacionamento interpessoal, gestão de equipe e a aplicação prática dos treinamentos da Dale Carnegie que o ajudaram a construir uma carreira sólida e a prosperar no desafiador mercado agro. Uma história de resiliência, visão e o poder das conexões autênticas para o sucesso em vendas e na vida. PARCEIRO DESTE EPISÓDIO Este episódio foi trazido até você pela Dale Carnegie Brasil! Transforme sua carreira e seus resultados com a Dale Carnegie! Há mais de 100 anos, desenvolvemos líderes confiantes, comunicadores poderosos e profissionais de sucesso. Nossos treinamentos comprovados impulsionam seu desempenho e o de sua equipe. Descubra o poder do seu potencial! Dale Carnegie: construindo o sucesso de vidas e negócios há mais de 100 anos. Site: https://dalecarnegiebrasil.com/Instagram: https://www.instagram.com/dalecarnegiebrasil/LinkedIn: https://www.linkedin.com/company/dalecarnegiebrasilYouTube: https://www.youtube.com/@dalecarnegiebrasil INTERAJA COM O AGRO RESENHAInstagram: instagram.com/agroresenhaTwitter: x.com/agroresenhaFacebook: facebook.com/agroresenhaYouTube: youtube.com/agroresenhaCanal do Telegram: https://t.me/agroresenhaCanal do WhatsApp: https://bit.ly/zap-arp-01 E-MAILSe você tem alguma sugestão de pauta, reclamação ou dúvida, envie um e-mail para contato@agroresenha.com.br FICHA TÉCNICAApresentação: Paulo OzakiProdução: Agro ResenhaConvidado: Rogério Rufino e Taiguara OnishiEdição: Senhor A - https://editorsenhor-a.com.brSee omnystudio.com/listener for privacy information.

What if the key to building lasting business relationships wasn't about selling harder, but about genuinely understanding others' perspectives?   In this conversation, Alina Trigub joins Angel to share practical strategies for connecting with people, raising capital, and navigating compliance in real estate syndications. Drawing from Dale Carnegie's timeless principles, Alina explains why empathy, sincerity, and genuine rapport are essential for success. She also breaks down key SEC regulations, including the differences between 506(b) and 506(c) exemptions, and how to avoid costly compliance mistakes.   [00:01 - 03:50] The Power of Positive Interaction How avoiding confrontation keeps conversations flowing in a positive direction. Why making people say “yes” early in a conversation builds rapport. The significance of seeing situations from another person's perspective.   [03:51 - 06:40] Rapport-Building in Action How remembering small personal details, like children's names, strengthens connections. Why sincerity in your smile matters more than you think. The importance of authentic listening to make people feel valued.   [06:41 - 09:31] Practice and Personalization How repeated practice reduces fear and builds confidence. Why you should focus on the strategies that resonate most with you. The importance of implementing a few effective techniques rather than forcing all of them.   [09:32 - 13:01] Compliance and the Rules of Raising Capital What the differences are between 506(b) and 506(c) exemptions. Why understanding “preexisting relationships” is critical for 506(b) offerings. The need to avoid compensation tied directly to capital raised.   [13:02 - 17:11] Finding the Right Fit with Investors How matching investor needs with your offering is like finding the perfect pair of shoes. Why a “no” today doesn't mean “no” forever. The importance of staying connected for future opportunities.   Connect with Alina:   https://www.linkedin.com/in/alinatrigub/   Key Quotes:   “The best way to be successful in anything you do is to understand the other person's point of view.” - Alina Trigub   “Just because they're not the buyer today doesn't mean they won't be the buyer next month.” - Angel Williams     Visit sponsorcloud.io/contact today and unlock $2,000 of free services exclusively for REI Rocks community members! Get automated syndication and investor relationship management tools to save time and money. Mention your part of the REI Rocks community for exclusive offers. Help make affordable, low-cost education summits possible. Check out Sponsor Cloud today!

How can identifying your ideal audience and building genuine relationships transform the way you raise capital?   In this episode, Alina Trigub talks about the art of finding and connecting with your ideal investors. Alina explains why creating a detailed audience profile is the foundation for successful capital raising and how authentic, relationship-driven conversations outperform hard selling. She shares practical ways to identify prospects in everyday settings, turn casual interactions into opportunities, and leverage past career skills in real estate investing. The discussion also draws from timeless relationship principles inspired by Dale Carnegie, offering listeners actionable strategies to deepen trust and credibility with potential investors.     [00:01 - 04:30] Defining Your Ideal Investor Avatar How identifying your audience early makes capital raising easier. Why everyday interactions in familiar environments are ideal for finding investors. The significance of asking open-ended “what” and “why” questions to understand investor needs.   [04:31 - 08:52] Relationship-First Approach to Capital Why trust and rapport often matter more than pitching returns. How to build investor relationships like nurturing a family connection. The need to overcome lack of experience by partnering with seasoned professionals.   [08:53 - 12:00] Leveraging Past Career Skills in Real Estate How skills from previous industries can be repurposed for real estate investing. Why clear communication is vital for explaining complex deals in simple terms. The importance of viewing all past experiences as assets for building credibility.   [12:01 - 16:27] Building Credibility Through Experience How shared backgrounds and personal stories can connect with investors. Why long-term experience, even in different areas of real estate, holds weight. The significance of surrounding yourself with a capable, complementary team.   [16:28 - 20:15] Timeless Relationship Principles for Investors How Dale Carnegie's “How to Win Friends and Influence People” applies to capital raising. Why listening, remembering names, and showing genuine interest strengthen trust. The need to focus on others' priorities to create meaningful, lasting connections.       Connect with Alina:   https://www.linkedin.com/in/alinatrigub/       Key Quotes:   “Think of your day-to-day environment. That's where you'll find people who already know, like, and trust you — your ideal investors.” - Alina Trigub   “When you lack a track record, borrow one by partnering with someone experienced. You're offering them and their credibility.” - Alina Trigub       Visit sponsorcloud.io/contact today and unlock $2,000 of free services exclusively for REI Rocks community members! Get automated syndication and investor relationship management tools to save time and money. Mention your part of the REI Rocks community for exclusive offers. Help make affordable, low-cost education summits possible. Check out Sponsor Cloud today!

Merle Heckman, a Dale Carnegie master trainer and safety podcaster, joins us to discuss how safety pros can take advantage of professional development offerings, networking opportunities and more at the 2025 NSC Safety Congress & Expo, set for Sept. 12-18 in Denver. We also review content from the August issue of Safety+Health.

Merle Heckman, a Dale Carnegie master trainer and safety podcaster, joins us to discuss how safety pros can take advantage of professional development offerings, networking opportunities and more at the 2025 NSC Safety Congress & Expo, set for Sept. 12-18 in Denver. We also review content from the August issue of Safety+Health.

My friendship with Nina has got to be the most unique way I've ever made a friend. You gotta listen to the story and see what happened and why I was a bum or at least looked like one. Nina is pretty awesome and leads retreats, coaches, empowers women, and used to live in a bus. She also has a pet mini horse. And her husband is a firefighter. I hope all this has piqued your interest.   Find Nina at https://www.mysticweightloss.com/  Instagram at https://www.instagram.com/enlightenedwellness.us/    Things mentioned in the show: Chris Guillebeau. We met at his inaugural World Domination Summit in Portland OR. https://amzn.to/3IJCkyU  How to Win Friends and Influence People by Dale Carnegie- https://amzn.to/3GR0IhF  How to Do the Work by Dr. Nicole LePerla- https://amzn.to/4maG0Z2  Paul Saladino's The Carnivore Code- https://amzn.to/4fa2GGz    ---   Click here to change your life- http://eepurl.com/gy5T3T   Hit me up for a one-on-one brainstorming session- https://militaryimagesproject.com/products/brainstorming-session-1-hour    Sign up for the Tip Sheet for tons of income opportunities- https://drdavea6500c.clickfunnels.com/sales-pagekwe3so96    Check out the sweet Hyper X mic I'm using. https://amzn.to/41AF4px    Check out Dr. Dave's Streams of Income at: www.drdavidpowers.com   www.instagram.com/drdavidpowers  www.youtube.com/@streamsofincomebydrdave  --- Join the Streams of Income community at www.facebook.com/groups/streamsofincomedream  --- Check out Passive Income Engines to find your own Streams of Income at www.SelfCoachYourself.com --- Check out my best-selling books: Rapid Skill Development 101- https://amzn.to/3J0oDJ0 Streams of Income with Ryan Reger- https://amzn.to/3SDhDHg Strangest Secret Challenge- https://amzn.to/3xiJmVO --- This page contains affiliate links. This means that if you click a link and buy one of the products on this page, I may receive a commission (at no extra cost to you!) This doesn't affect our opinions or our reviews. Everything we do is to benefit you as the reader, so all of our reviews are as honest and unbiased as possible. --- #passiveincome #sidehustle #cryptocurrency #richlife

Matt Britton has been on the front lines of cultural and technological change for over two decades. He's the founder and CEO of Suzy, a leading consumer intelligence platform that helps top companies make real-time decisions driven by human insights. Matt is also the author of Generation AI and a sought-after speaker known for his bold ideas and data-backed foresight.With a deep understanding of Gen Z and millennial consumers, Matt has helped Fortune 500 companies—from Pepsi to Microsoft—navigate everything from social media shifts to brand reinvention. His mission? To help businesses close the gap between what consumers want and what companies deliver.What You Will Learn:Why Gen Z values community and co-creation over traditional advertisingHow companies can build trust by being transparent, responsive, and realWhy staying static is the biggest risk a brand can takeThe key difference between data and insight—and why that mattersHow to foster a culture of innovation inside large organizationsJoin us for this future-focused conversation with one of the leading voices in consumer trends and innovation. Matt Britton doesn't sugarcoat the challenges, but he also doesn't believe in standing still. If you want to understand where your audience is headed—and how to meet them there—this episode is a must-listen. Please rate and review this Episode!We'd love to hear from you! Leaving a review helps us ensure we deliver content that resonates with you. Your feedback can inspire others to join our Take Command: A Dale Carnegie Podcast community & benefit from the leadership insights we share.

Why are so many employees entering the workforce unsure of themselves, lacking confidence, and not quite ready to thrive? And with AI automating more tasks by the day, what should leaders actually be focusing on to future-proof their people? The world is flooded with information at the speed of light, yet starved of real connection and human skills. So how do we bridge the growing gap between soft skills and hard results? In this episode, Joe Hart, President and CEO of Dale Carnegie, joins us to unpack how to future-proof your workforce by re-centering on timeless human principles like empathy, trust, and communication. We explore why emotional and social intelligence, not technical expertise, will define leadership success in an AI-powered world. You'll learn how to better understand and lead across generations by shifting from judgment to curiosity, why building confidence and connection should be at the heart of your talent strategy, and why real growth starts with personal responsibility. Plus, we dive into how leaders can prepare Gen Z to be job-ready through more confidence-building and less criticism, and how to balance high-tech tools with high-touch leadership.   ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

“When you're wrong, admit quickly and emphatically.” Dale Carnegie's sagewisdom remains as powerful today, as when he uttered them 90 years ago.Humility is an endearing human trait that is dissolving away in modern business.How about going a little “old school” to show customers you own your mistakes?Your buyers will reward your honesty and humility. Why? Because you are notblame-shifting like other vendors!Support the show

“If you want to gather honey don't kick over the bee hive.” – Dale Carnegie. In this episode we talk about exactly that - kicking the beehive. We will also continue on from last weeks episode, "Shtuff Happens Seek Higher Ground" where we talked about what seeking higher ground looks like--because as Ralph Waldo Emerson says, “If you would lift me up, you've got to be on higher ground.” The song we used for the intro was "Are You Happy" by Primitive Radio Gods. The ending song was "Make Someone Happy" by Jimmy Durante. We don't own any rights, but we love the songs! Contact usLinktree: www.Linktr.ee/HappyLifeStudiosEmail: Podcast@HappyLife.StudioYo Stevo Hotline: (425) 200-HAYS (4297)Webpage: www.HappyLife.lol YouTube: www.YouTube.com/StevoHaysLinkedin: www.linkedin.com/in/steve-hays-b6b1186b/TikTok: www.tiktok.com/@happylifestudiosFacebook: www.Facebook.com/HappyLifeStudios Instagram: www.Instagram.com/HappyLife_Studios Twitter: www.x.com/stevehays If you would like to help us spread the HappyPayPal: www.PayPal.me/StevoHaysCash App: $HappyLifeStudiosZelle: StevoHays@gmail.comVenmo: @StevoHaysBuy Me A Coffee: buymeacoffee.com/HappyLifeStudioCheck: Pls contact for details at stevohays@gmail.com

In today's episode, Dr. Killeen dives into one of the simplest but most powerful tools for connection—using someone's first name. Whether you're speaking with a patient, a teammate, or a family member, intentionally saying their name a few times can make a big impact. Inspired by a classic Dale Carnegie quote, this episode is a reminder that small gestures of respect and attention often carry the biggest weight. Try it today—and watch your connections grow stronger.To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.

“Manager and leader”? What's the difference. During my conversation this time with Scott Hanton, our guest, we will discuss this very point along with many other fascinating and interesting subjects. As Scott tells us at the beginning of this episode he grew up asking “why” about most anything you can think of. He always was a “why” asker. As he tells it, unlike many children who grow out of the phase of asking “why” he did not. He still asks “why” to this very day.   At the age of 13 Scott decided that he wanted to be a chemist. He tells us how this decision came about and why he has always stayed with it. Scott received his bachelor's degree in Chemistry from Michigan State and his PHD from the University of Wisconsin. Again, why he changed schools for his PHD work is an interesting story. As you will see, Scott tells stories in a unique and quite articulate way.   After his university days were over Scott went to work, yes as a chemist. He tells us about this and how after 20 years with one company how and why he moved to another company and somewhat out of constant lab work into some of the management, business and leadership side of a second company. He stayed there for ten years and was laid off during the pandemic. Scott then found employment as the editorial director of Lab Management Magazine where he got to bring his love of teaching to the forefront of his work.   My hour with Scott gives us all many insights into management, leadership and how to combine the two to create a strong teaming environment. I believe you will find Scott's thoughts extremely poignant and helpful in everything that you do.     About the Guest:   Scott Hanton is the Editorial Director of Lab Manager. He spent 30 years as a research chemist, lab manager, and business leader at Air Products and Intertek. Scott thrives on the challenges of problem-solving. He enjoys research, investigation, and collaboration. Scott is a people-centric, servant leader. He is motivated by developing environments where people can grow and succeed, and crafting roles for people that take advantage of their strengths.   Scott earned a BS in chemistry from Michigan State University and a PhD in physical chemistry from the University of Wisconsin-Madison. He is an active member of the American Chemical Society (ACS), the American Society of Mass Spectrometry (ASMS), and the Association of Lab Managers (ALMA). As a scientist Scott values curiosity, innovation, progress, and delivery of results. Scott has always been motivated by questions beginning with why. Studying physical chemistry in graduate school offered the opportunity to hone answers to these questions. As a professional scientist, Scott worked in analytical chemistry specializing in MALDI mass spectrometry and polymer characterization.   At Scott married his high school sweetheart, and they have one son. Scott is motivated by excellence, happiness, and kindness. He most enjoys helping people and solving problems. Away from work, Scott enjoys working outside in the yard, playing strategy games, and participating in different discussion groups.   Scott values having a growth mindset and is a life-long learner. He strives to learn something new everyday and from everyone. One of the great parts of being a trained research scientist is that failure really isn't part of his vocabulary. He experiments and either experiences success or learns something new. He values both individual and organizational learning.   Scott's current role at Lab Manager encompasses three major responsibilities: ·      Writing articles and giving presentations to share his experience with lab managers. ·      Driving the creation and growth of the Lab Manager Academy (https://labmanageracademy.com/) that currently contains three certificate programs: lab management, lab safety management, and lab quality management. ·      Helping people through his knowledge of science, scientists, management, and leadership. He is very happy sharing the accumulated wisdom of his experiences as a researcher, lab supervisor, and lab manager. Each article posted on Lab Manager addresses a decision that a lab manager needs to make. Lab management is full of decision-making, so helping people make better, faster, more complete decisions is very satisfying. Ways to connect with Scott:   https://www.linkedin.com/in/scott-hanton/   About the Host:   Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog.   Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards.   https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/   accessiBe Links https://accessibe.com/ https://www.youtube.com/c/accessiBe https://www.linkedin.com/company/accessibe/mycompany/ https://www.facebook.com/accessibe/       Thanks for listening!   Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below!   Subscribe to the podcast   If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset .   Leave us an Apple Podcasts review   Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.       Transcription Notes:   Michael Hingson ** 00:00 Access Cast and accessiBe Initiative presents Unstoppable Mindset. The podcast where inclusion, diversity and the unexpected meet. Hi, I'm Michael Hingson, Chief Vision Officer for accessiBe and the author of the number one New York Times bestselling book, Thunder dog, the story of a blind man, his guide dog and the triumph of trust. Thanks for joining me on my podcast as we explore our own blinding fears of inclusion unacceptance and our resistance to change. We will discover the idea that no matter the situation, or the people we encounter, our own fears, and prejudices often are our strongest barriers to moving forward. The unstoppable mindset podcast is sponsored by accessiBe, that's a c c e s s i capital B e. Visit www.accessibe.com to learn how you can make your website accessible for persons with disabilities. And to help make the internet fully inclusive by the year 2025. Glad you dropped by we're happy to meet you and to have you here with us.   Michael Hingson ** 01:20 Well, welcome to another episode of unstoppable mindset where inclusion diversity and the unexpected meet, and mostly we get to deal with the unexpected, as opposed to inclusion or diversity. But that's okay, because unexpected is what makes life fun, and our guest today, Scott Hanton, will definitely be able to talk about that. Scott has been a research chemist. He comes from the chemistry world, so he and I in the past have compared notes, because, of course, I come from the physics world, and I love to tell people that the most important thing I learned about physics was that, unlike Doc Brown, although I do know how to build a bomb, unlike Doc Brown from Back to the Future, I'm not dumb enough to try to go steal fissionable material from a terrorist group to build the bomb. So, you know, I suppose that's a value, value lesson somewhere. But anyway, I am really glad that you're all here with us today, and we have lots to talk about. Scott, as I said, was in chemistry and research chemist, and now is the editorial supervisor and other things for a magazine called lab manager, and we will talk about that as well. So Scott, welcome to unstoppable mindset. We're glad   Scott Hanton ** 02:38 you're here. Thank you for having me. I'm excited to have this conversation with you today.   Michael Hingson ** 02:43 Well, I think it'll be a lot of fun, and looking forward to it. Now, you're in Michigan, right?   Scott Hanton ** 02:48 That's right. I live in South Lyon, Michigan,   Michael Hingson ** 02:51 ah, what's the weather back there today?   Scott Hanton ** 02:55 It's probably about 55 degrees and cloudy   Michael Hingson ** 02:58 here today. Well, it's still fairly sunny here, and we're actually, according to my iPhone, at 71 so it was up around 80 earlier in the week, but weather changes are still going to bring some cold for a while   Scott Hanton ** 03:15 in here in Michigan, I visited a customer earlier this week, and I drove by about 1000 orange barrels on the highway, which means it's spring, because there's only two seasons in Michigan, winter and construction.   Michael Hingson ** 03:29 There you go. Yeah, I know. I went to the University of California, Irvine, UCI. And if you ask somebody who doesn't know that UCI stands for University of California at Irvine. If you ask them what UCI stands for, they'll tell you, under construction indefinitely. Sounds right? Yeah. Well, it's been doing it ever since I was there a long time ago, and they they continue to grow. Now we're up to like 32,000 fresh, or excuse me, undergraduates at the university. And when I was there, there were 2700 students. So it's grown a little. That's   Scott Hanton ** 04:05 a lot of change. I'm used to big universities. I'm a graduate of both Michigan State and the University of Wisconsin. So these are big places.   Michael Hingson ** 04:13 Wow, yeah. So you're used to it. I really enjoyed it when it was a small campus. I'm glad I went there, and that was one of the reasons that caused me to go there, was because I knew I could probably get a little bit more visibility with instructors, and that would be helpful for me to get information when they didn't describe things well in class. And it generally worked out pretty well. So I can't complain a lot. Perfect. Glad it worked well for you, it did. Well, why don't you start, if you would, by telling us kind of about the early Scott growing up and all that sort of stuff.   Scott Hanton ** 04:49 I grew up in Michigan, in a town called Saginaw. I was blessed with a family that loved me and that, you know, I was raised in a very. Supportive environment. But young Scott asked, Why about everything you know, the way kids do? Yeah, right. And my mom would tell you that when I was a kid, why was my most favorite word? And most kids outgrow that. I never did, yeah, so Me neither. I still ask why all the time. It's still my most favorite word, and it caused me to want to go explore the sciences, because what I found, as I learned about science, was that I could get answers to why questions better in science than in other places.   Michael Hingson ** 05:34 Yeah, makes sense. So what kinds of questions did you ask about why? Well, I asked   Scott Hanton ** 05:43 all kinds of questions about why, like, why are we having that for dinner? Or, why is my bedtime so early? Those questions didn't have good answers, at least from my perspective, right? But I also asked questions like, why is grass green, and why is the sky blue? And studying physical chemistry at Michigan State answered those questions. And so   Michael Hingson ** 06:03 how early did you learn about Rayleigh scattering? But that's you know?   Scott Hanton ** 06:07 Well, I learned the basic concepts from a really important teacher in my life, Mr. Leeson was my seventh grade science teacher, and what I learned from him is that I could ask questions that weren't pertinent to what he was lecturing about, and that taught me a lot about the fact that science was a lot bigger than what we got in the curriculum or in the classroom. And so Mr. Leeson was a really important person in my development, and showed me that there was that science was a lot bigger than I thought it was as a student, but I didn't really learn about rally scattering until I got to college.   Michael Hingson ** 06:43 But at the same time, it sounds like he was willing to allow you to grow and and learn, which so many people aren't willing to do. They're too impatient.   Scott Hanton ** 06:58 He was a first year teacher the year I had him so he hadn't become cynical yet. So it was great to just be able to stay after class and ask him a question, or put my hand up in class and ask him a question. He also did a whole series of demonstrations that were fabulous and made the science come to life in a way that reading about it doesn't stir the imagination. Yeah,   Michael Hingson ** 07:23 I had teachers that did that too. I remember very well my freshman general science teacher in high school, Mr. Dills, and one day, and he loved to do kind of unique things, just to push the boundaries of students a little bit. He came in one day and he said, I got a pop quiz for everybody, which doesn't help me, because the pop quiz was in print, but he handed it out. And then he took me to the back of the room, and he said, You're not going to really be able to do this quiz. Let me tell you why. And he said, Oh, and one thing he said is, just be sure you follow all the instructions and you'll be fine on the test to everybody. He brought me back to the back of the room. He says, Well, here's the deal. He says, if people really read the instructions, what they'll do is they'll read the instruction that says, Read all the questions before you start answering, and if you get to the last question, it says answer only the first question, which is what is your name and and sure enough, of course, people didn't read the instructions. And he said, so I wouldn't be able to really deal with you with that one, with that whole thing, just because it wouldn't work well. And I said, I understand, but he loved to make students think, and I learned so much about the whole concept of realizing the need to observe and be observant in all that you do. And it was lessons like that from him that really helped a lot with that. For me,   Scott Hanton ** 08:48 I had a high school chemistry teacher named Mrs. Schultz, and the first experiment that we did in her class, in the first week of classes, was she wanted us to document all of the observations that we could make about a burning candle. And I was a hot shot student. Thought I, you know, owned the world, and I was going to ace this test. And, you know, I had maybe a dozen observations about a burning candle, and thought I had done a great job describing it, until she started sharing her list, and she probably had 80 observations about a burning candle, and it taught me the power of observation and the need to talk about the details of those observations and to be specific about what the observations were. And that experiment seems simple, light a candle and tell me what you see. Yeah, but that lesson has carried on with me now for more than approaching 50 years.   Michael Hingson ** 09:47 Let's see, as I recall, if you light a candle, what the center of the flame is actually pretty cool compared to the outside. It's more hollow. Now I wouldn't be able to easily tell that, because. Is my my process for observing doesn't really use eyesight to do that, so I I'm sure there are other technologies today that I could use to get more of that information. But   Scott Hanton ** 10:12 I'm also sure that that experiment could be re crafted so that it wasn't so visual, yeah, right, that there could be tactile experiments to tell me about observations or or audible experiments about observation, where you would excel in ways that I would suffer because I'm so visually dominant. The   Michael Hingson ** 10:33 issue, though, is that today, there's a lot more technology to do that than there was when I was in school and you were in school, but yeah, I think there is a lot available. There's a company called Independence Science, which is actually owned and run by Dr Cary sapollo. And Carrie is blind, and he is a blind chemist, and he wanted to help develop products for blind people to be able to deal with laboratory work. So he actually worked with a company that was, well, it's now Vernier education systems. They make a product called LabQuest with something like 80 different kinds of probes that you can attach to it, and the LabQuest will will provide visual interpretations of whatever the probes are showing carry, and independent science took that product and made it talk, so that There is now a Talking LabQuest. And the reality is that all those probes became usable because the LabQuest became accessible to be able to do that, and they put a lot of other things into it too. So it's more than just as a talking device, a lab device. It's got a periodic table in it. It's got a lot of other kinds of things that they just put in it as well. But it's really pretty cool because it now makes science a whole lot more accessible. I'm going to have to think about the different kinds of probes and how one could use that to look at a candle. I think that'd be kind of fun.   Scott Hanton ** 12:15 And it's just awesome to hear that there's innovation and space to make science more available to everybody. Yeah,   Michael Hingson ** 12:23 the real problem that we face is the one that we mostly always have faced, which is societal attitudes, as opposed to really being or not being able to do the experiments, is people think we can't, and that's the barrier that we always, usually have to overcome.   Scott Hanton ** 12:39 What I find in my time as a coach, mentor, supervisor, is that if somebody believes they can't do it, they can't do it. Yeah. And so it's often about overcoming their own mental limitations, the limitations that they've placed on themselves,   Michael Hingson ** 12:56 and that's right, or unfortunately, the limitations that other people place on us, and we, all too often and weigh too much, buy into those limitations. So it's it is something that we, especially in the sciences, should recognize that we shouldn't be doing so much of. I know that when I was at UC Irvine as a graduate student, I learned once that there was a letter in my file that a professor wrote. Fortunately, I never had him as a professor, but it and I was in my master's program at the time in physics, and this guy put a letter in my file saying that no blind person could ever absorb the material to get an advanced degree in physics at the University. Just put that in there, which is so unfortunate, because the real thing that is demonstrated there is a prejudice that no scientist should ever have.   Scott Hanton ** 13:51 I'm hopeful that as you graduated, there was a retraction letter in your file as well,   Michael Hingson ** 13:57 not that I ever heard, but yeah. Well, I'd already gotten my bachelor's degree, but yeah. But you know, things happen, but it is a it is a societal thing, and society all too often creates limitations, and sometimes we don't find them right away, but it is one of the big issues that, in general, we have to deal with. And on all too often, society does some pretty strange things because it doesn't understand what science is all about. I know when we were dealing with covid, when it all started, leaving the conspiracy theorists out of it. One of the things that I learned was that we have all these discussions about AI, if you will. But AI was one of the primary mechanisms that helped to develop the mRNA vaccines that are now still the primary things that we use to get vaccinated against covid, because they the artificial intelligence. I'm not sure how artificial. It is, but was able to craft what became the vaccine in a few days. And scientists acknowledged, if they had to do it totally on their own, it would take years to have done what AI did in a few days.   Scott Hanton ** 15:13 The AI technology is amazing and powerful, but it's not new. No, I met a person who shared her story about AI investigations and talked about what she was doing in this field 30 years ago. Yeah, in her master's work. And you know, I knew it wasn't brand new, but I didn't really realize how deep its roots went until I talked to her.   Michael Hingson ** 15:37 I worked as my first jobs out of college with Ray Kurzweil, who, of course, nowadays, is well known for the singularity and so on. But back then, he developed the first reading machine that blind people could use to read printed material. And one of the things that he put into that machine was the ability, as it scanned more material, to learn and better recognize the material. And so he was doing machine learning back in the 1970s   Scott Hanton ** 16:07 right? And all of this is, you know, as Newton said on the shoulders of giants, right, right? He said it a bit cynically, but it's still true that we all in science, we are learning from each other. We're learning from the broader community, and we're integrating that knowledge as we tackle the challenges that we are exploring.   Michael Hingson ** 16:27 So what got you to go into chemistry when you went into college?   Scott Hanton ** 16:33 That's a good question. So when I was 13 years old, I went on a youth a church group youth trip to another city, and so they split us up, and there were three of us from our group that stayed overnight in a host family. And at dinner that night, the father worked in a pharmaceutical company, and he talked about the work he was doing, and what he was doing was really synthetic chemistry around small molecule drug discovery. And for me, it was absolutely fascinating. I was thrilled at that information. I didn't know any scientists growing up, I had no adult input other than teachers about science, and I can remember going back home and my parents asking me how the trip went. And it's like, it's fantastic. I'm going to be a chemist. And they both looked at me like, what is that? How do you make money from it? How do you get that? My dad was a banker. My mom was a school teacher. They had no scientific background, but that that one conversation, such serendipity, right? One conversation when I was 13 years old, and I came home and said, I'm going to be a chemist, and I've never really deviated from that path. Did you have other siblings? Younger brother and another younger sister?   Michael Hingson ** 17:54 Okay? Did they go into science by any remote chance?   Scott Hanton ** 17:58 Not at all. So they were both seventh grade teachers for more than 30 years. So my brother taught math and English, and my sister teaches social studies.   Michael Hingson ** 18:10 Well, there you go. But that is also important. I actually wanted to teach physics, but jobs and other things and circumstances took me in different directions, but I think the reality is that I ended up going into sales. And what I realized, and it was partly because of a Dale Carnegie sales course I took, but I realized that good sales people are really teachers, because they're really teaching people about products or about things, and they're also sharp enough to recognize what their products might or might not do to help a customer. But that, again, not everyone does that, but so I figure I still was teaching, and today, being a public speaker, traveling the world, talking, of course, about teamwork and other things, it's still all about teaching.   Scott Hanton ** 18:57 I think I've always been a teacher, and if you talk to my coworkers along the way, I enjoy helping people. I enjoy sharing my knowledge. There's always been a teacher inside but only in this job as the editorial director at lab manager have I really been able to do it directly. So we've developed what we call the lab manager Academy, and I create e learning courses to help lab managers be more successful, and it's been a passion project for me, and it's been a load of fun.   Michael Hingson ** 19:30 And it doesn't get better than that. It's always great when it's a load of fun, yes,   Scott Hanton ** 19:35 well, so you left college and you got a bachelor's and a master's degree, right? No masters for me, that step you went right to the old PhD, yeah. So I went straight. I went graduated from Michigan State. So Michigan State was on terms back in those days. So graduated in June, got married in July, moved to Wisconsin in August. To graduate school at the end of August at the University of Wisconsin. Okay? And my second year as a graduate student, my professor asked me, Do you want to stop and complete a master's? And I said, Wait, tell me about this word stop. And he said, Well, you'd have to finish the Master's requirements and write a thesis, and that's going to take some time. And I said, Do I have to and he said, No, and I don't recommend it. Just keep going forward and finish your PhD. So that's   Michael Hingson ** 20:30 and what does your wife do?   Scott Hanton ** 20:33 So my wife also is in the graduate program at the University of Wisconsin, and she decided that a master's degree was the right answer for her, because she didn't want to be a PhD scientist in XYZ narrow band of science. She wanted to be a master of chemistry. Okay, and so we took different paths through graduate school, but each of us took the path that worked best for us, and each pass has great value, so we're both happy with the choices that we made,   Michael Hingson ** 21:06 and complement each other and also give you, still lots of great things to talk about over dinner.   Scott Hanton ** 21:12 Absolutely. And she took that master's degree, went into the pharmaceutical industry and largely behaved as a librarian in her first part of her career, she wasn't called a librarian, but what she really did was a lot of information integrating, and then moved into the Library Group, and was a corporate librarian for a long time, and then a community librarian. So that path worked brilliantly for her. She also has a Masters of Library Science. So I have one PhD. She has two Master's degree. I have one bachelor's degree. She has two bachelor's degree.   Michael Hingson ** 21:50 Oh, so you can have interesting discussions about who really progressed further,   21:54 absolutely.   Michael Hingson ** 21:57 Well, that's, that's, that's cute, though. Well, I I got my bachelor's and master's. My wife, who I didn't meet until years later, wanted to be a librarian, but she ended up getting a a Master's at USC in so in sociology and and ended up getting a teaching credential and going into teaching, and taught for 10 years, and then she decided she wanted to do something different, and became a travel agent, which she had a lot of fun with. That is different, it is, but she enjoyed it, and along the way, then we got married. It was a great marriage. She was in a wheelchair her whole life. So she read, I pushed, worked out well, complimentary skills, absolutely, which is the way, way it ought to be, you know, and we had a lot of fun with it. Unfortunately, she passed now two and a half years ago, but as I tell people, we were married 40 years, and I'm sure she's monitoring me from somewhere, and if I misbehave, I'm going to hear about it, so I try to just behave. Sounds like good advice. Yeah, probably certainly the safe way to go. But we, we, we had lots of neat discussions, and our our activities and our expertise did, in a lot of ways, complement each other, so it was a lot of fun. And as I said, she went to USC. I enjoyed listening to USC football because I thought that that particular college team had the best announcers in the business, least when when I was studying in Southern California, and then when we got married, we learned the the day we got married, the wedding was supposed to start at four, and it didn't start till later because people weren't showing up for the wedding. And we learned that everybody was sitting out in their cars waiting for the end of the USC Notre Dame game. And we knew that God was on our side when we learned that SC beat the snot out of Notre Dame. So there you go. Yeah. Yeah. Oh gosh, the rivalries we face. So what did you do after college?   Scott Hanton ** 24:09 So did my PhD at the University of Wisconsin. And one of the nice things, a fringe benefit of going to a big, important program to do your PhD, is that recruiters come to you. And so I was able to do 40 different, four, zero, 40 different interviews on campus without leaving Madison. And one of those interviews was with a company called Air Products. And that worked out, and they hired me. And so we moved to Allentown, Pennsylvania to go to work. I went to work at Air Products and and Helen found a role in the pharmaceutical industry at Merck. And so we did that for a long time. I was initially a research expert, a PhD expert doing lasers and materials and analytical stuff. And over the years. I progressed up the ladder from researcher to supervisor to what did we call it, group head to Section Manager, to operations manager, and ultimately to General Manager.   Michael Hingson ** 25:13 Well, at least being in Allentown, you were close to a Cracker Barrel restaurant. Yes, that is true. That was the closest to one to where we lived in New Jersey, so we visited it several times. That's how I know   Scott Hanton ** 25:26 about it. Maybe we were there at the same time. Michael, maybe this isn't our first. It's   Michael Hingson ** 25:31 very possible. But we enjoyed Cracker Barrel and enjoyed touring around Pennsylvania. So I should have asked, What prompted you to go to the University of Wisconsin to do your your graduate work, as opposed to staying in Michigan. So   Scott Hanton ** 25:47 my advisor at Michigan State, our advisor at Michigan State, told us, here's the top five schools, graduate programs in chemistry, apply to them all. Go to the one you get into. And so I got into three. Helen got into two. The one that was the same was Wisconsin. So that's where we went, yeah?   Michael Hingson ** 26:09 Well, then no better logic and argument than that.   Scott Hanton ** 26:14 It was a great Madison. Wisconsin is a beautiful city. It one of the things I really liked about the chemistry program there then, and it's still true now, is how well the faculty get along together so many collaborative projects and just friendliness throughout the hallways. And yes, they are all competing at some level for grant support, but they get along so well, and that makes it for a very strong community,   Michael Hingson ** 26:41 and it probably also means that oftentimes someone who's applying for something can enlist support from other people who are willing to help.   Scott Hanton ** 26:50 And as a graduate student, it meant that I had more than one professor that I could go to my advisor. There was a whole group of advisors who ran joint group meetings and would give us advice about our work or our writing or our approach, or just because we needed a pep talk, because completing a PhD is hard. Yeah, right, so that community was really important to me, and it's something I took away that when I started my industrial career, I had seen the value of community, and I wanted to build stronger communities wherever I went, yeah.   Michael Hingson ** 27:26 So what does a company, does air products do   Scott Hanton ** 27:31 that's sort of in the name, right? They're an industrial gas company. Got some of their big, biggest products are taking air and separating it into its components of nitrogen, oxygen, oxygen, argon, whatever, right? But at that time, they also had a chemicals business and a semiconductor business, or electronics business. So there was a lot of chemistry going on, although a lot of my work colleagues were chemical engineers who were working on the gasses side of the business, we had significant number of chemistry, sorts material science, sorts of people who are working on the chemicals side. Now, over time, Air Products divested those businesses, and now it's much more of a true industrial gas company. But I had the opportunity to work in an integrated science company that did all sorts of things.   Michael Hingson ** 28:23 Yeah, and as as we know, certainly a little helium never hurt anyone.   Scott Hanton ** 28:30 No little helium, you know, raises people's spirits, it   Michael Hingson ** 28:34 does and their voices, it does. I I've visited helium tanks many times at UC Irvine when they had liquid helium, which was certainly a challenge because of how cold it had to be. But occasionally we would open a valve and little cold but useful helium gas would escape   Scott Hanton ** 28:56 very cold. Please be safe. Cryogens are are dangerous materials, and we gotta make sure we handle them with due respect.   Michael Hingson ** 29:05 Yeah, well, we, we all did and and didn't take too many chances. So it worked out pretty well. So you stayed in Allentown and you stayed with Air Products for how long   Scott Hanton ** 29:19 I was in Air Products for 20 years. So the analytical group that I was part of, we were about 92 or 93 people when I joined the company, when I just left after earning my PhD. After 20 years, that group was down to about 35 just progressive series of decisions that made the department smaller, and as the Department got smaller and smaller, we were worried about our abilities to sustain our work. And so a dear friend and a key colleague, Paula McDaniel, and I, worked to try to see what other kind of opportunities there were. Yeah. And so we reached out to a contract research organization called Intertech to see if they would be interested in maybe acquiring our analytical department. And when we called them, and by the way, we called them before we talked to our boss about it, she forgave us later, but when we called the guy on the end of the phone said, Wait a minute, let me get your file. And it's like, what you have a file on Air Products, analytical, really? Why? Well, it turned out that they had a file, and that they had an active Merger and Acquisition Group, and they wanted an integrated analytical department on the east coast of the US. And so we engaged in negotiation, and ultimately this analytical department was sold by Air Products to Intertech. So on Friday, we're a little cog in a giant engine of an global, international company, and our funding comes from Vice Presidents. And on Monday, we're a standalone business of 35 people, we need to write quotes in order to make money. So it was an enormous challenge to transition from a service organization to a business. But oh my goodness, did we learn a lot,   Michael Hingson ** 31:13 certainly a major paradigm shift,   Scott Hanton ** 31:18 and I was lucky that I lost the coin flip, and Paula won, and she said, I want to be business development director. And I said, thank God. So she went off to be the key salesperson, and Paula was utterly brilliant as a technical salesperson, and I became the operations manager, which allowed me to keep my hands dirty with the science and to work with the scientists and to build a system and a community that allowed us to be successful in a CRO world.   Michael Hingson ** 31:49 So at that time, when you became part, part of them, the new company, were you or the standalone business? Were you working in lab? Still yourself?   Scott Hanton ** 32:01 Yes. So I had the title Operations Manager and all of the scientific staff reported into me, but I was still the technical expert in some mass spectrometry techniques, particularly MALDI and also tough Sims, and so I still had hands on lab responsibility that I needed to deliver. And over time, I was able to train some people to take some of those responsibilities off. But when the weight of the world was particularly heavy, the place for me to go was in the lab and do some experiments.   Michael Hingson ** 32:34 Yeah, still so important to be able to keep your hand in into to know and understand. I know I had that same sort of need being the manager of an office and oftentimes working with other people who were the engineers, coming from a little bit of a technical background as well. I worked to always make sure I knew all I could about the products that I was dealing with and selling, and my sales people who worked for me constantly asked, How come, you know, all this stuff, and we don't then, my response always was, did you read the product bulletin that came out last week? Or have you kept up on the product bulletins? Because it's all right there, whether I actually physically repaired products or not, I knew how to do it. And so many times when I was involved in working with some of our engineers, I remember a few times our field support people, and we were working out of New Jersey, and then in New York at the time, in the World Trade Center, we had some customers up at Lockheed Martin, up in Syria, Rochester, I think it was. And the guys would go up, and then they'd call me on the phone, and we'd talk about it, and between us, we came up with some bright ideas. And I remember one day, all of a sudden, I get this phone call, and these guys are just bouncing off the walls, because whatever it was that was going on between them and me, we figured it out, and they put it in play and made it work, and they were all just as happy as clams at high tide, which is the way it ought to   Scott Hanton ** 34:13 be. It's great to work in a team that finds success. The longer I was in technical management, the more I enjoyed the success of the team. It didn't need to be my success anymore that helping the scientists be successful in their roles was truly satisfying,   Michael Hingson ** 34:33 and that helped you, by definition, be more successful in your role.   Scott Hanton ** 34:36 And no question, it could be seen as a selfish byproduct, but the fact is that it still felt really good.   Michael Hingson ** 34:43 Yeah, I hear you, because I know for me, I never thought about it as I've got to be successful. It's we've got problems to solve. Let's do it together. And I always told people that we're a team. And I have told every salesperson. I ever hired. I'm not here to boss you around. You've convinced me that you should be able to sell our products, and sometimes I found that they couldn't. But I said my job is to work with you to figure out how I can enhance what you do, and what skills do I bring to add value to you, because we've got to work together, and the people who understood that and who got it were always the most successful people that I ever had in my teams.   Scott Hanton ** 35:30 One of the things I strive to do as a leader of any organization is to understand the key strengths of the people on the team and to try to craft their roles in such a way that they spend the majority of their time executing their strengths. Yeah. I've also discovered that when I truly investigate poor performance, there's often a correlation between poor performance and people working in their weaknesses. Yeah, and if we can shift those jobs, change those roles, make change happen so that people can work more often in their strengths, then good things happen.   Michael Hingson ** 36:07 And if you can bring some of your skills into the mix and augment what they do, so much the better.   Scott Hanton ** 36:16 Yeah, because I'm just another member of the team, my role is different, but I need to also apply my strengths to the problems and be wary of my weaknesses, because as the leader of the organization, my words carried undue weight. Yeah, and if, if I was speaking or acting in a space where I was weak, people would still do what I said, because I had the most authority, and that was just a lose, lose proposition   Michael Hingson ** 36:43 by any standard. And and when you, when you operated to everyone's strengths, it always was a win. Yep, which is so cool. So you went to Intertech, and how long were you there?   Scott Hanton ** 36:57 I was at Intertech for 10 years, and work I can if you know, for any listeners out there who work in the CRO world, it is a tough business. It is a grind working in that business, yeah? So it was a lot of long hours and testy customers and shortages of materials and equipment that was a hard a hard a hard road to plow,   Michael Hingson ** 37:22 yeah, yeah, it gets to be frustrating. Sometimes it's what you got to do, but it still gets to be frustrating gets to be a challenge. The best part   Scott Hanton ** 37:32 for me was I had a great team. We had senior and junior scientists. They were good people. They worked hard. They fundamentally, they cared about the outcomes. And so it was a great group of people to work with. But the contract lab business is a tough business. Yeah, so when covid came, you know, the pandemic settles in, all the restrictions are coming upon us. I was tasked as the General Manager of the business with setting up all the protocols, you know, how are we going to meet the number of people this basing the masks, you know, how could we work with and we were essential as a lab, so we had to keep doing what we were doing. And it took me about a week to figure non stop work to figure out what our protocols were going to be, and the moment I turned them into my boss, then I got laid off. So what you want to do in a time of crisis is you want to let go of the the general manager, the safety manager, the quality manager and the Chief Scientist, because those are four people that you don't need during times of stress or challenge or crisis. On the plus side for me, getting laid off was a bad hour. It hurt my pride, but after an hour, I realized that all the things that I'd been stressing about for years trying to run this business were no longer my problem. Yeah, and I found that it was a tremendous weight lifted off my shoulders to not feel responsible for every problem and challenge that that business had.   Michael Hingson ** 39:14 And that's always a good blessing when you when you figure that out and don't worry about the the issues anymore. That's a good thing. It was certainly   Scott Hanton ** 39:25 good for me. Yeah, so I'm not going to recommend that people go get laid off. No world to get fired. But one problem that I had is because Paula and I worked to create that business, I sort of behaved like an owner, but was treated like an employee. And my recommendation to people is, remember, you're an employee, find some personal boundaries that protect you from the stress of the business, because you're not going to be rewarded or treated like an owner.   Michael Hingson ** 39:58 Yeah, because you're not because. Or not.   Scott Hanton ** 40:01 So I got laid off. It was in the height of the pandemic. So, you know, I'm too busy of a human being to sort of sit in a rocking chair and watch the birds fly by. That's not my style or my speed. So I started a consulting business, and that was a lot of fun. I really enjoyed doing the consulting work, but I learned something really important about myself, and that's that while I can sell and I can be an effective salesperson, I don't like selling, and as a company of one, when I didn't sell, I didn't make any money, yeah, and so I needed to figure out something else to do, because I really hated selling, and I wasn't doing it. I was procrastinating, and that made the business be unpredictable and very choppy   Michael Hingson ** 40:51 in that company of one, that guy who was working for you wasn't really doing all that you wanted.   Scott Hanton ** 40:56 Exactly the Yeah, you know me as the founder, was giving me as the salesman, a poor performance review was not meeting objectives. So I had a long time volunteer relationship with lab manager magazine. I had been writing articles for them and speaking for them in webinars and in conferences for a long time, probably more than 10 years, I would say, and they asked me as a consultant to produce a a to a proposal to create the lab manager Academy. So the the founder and owner of the the company, the lab X Media Group, you really saw the value of an academy, and they needed it done. They needed it done. They couldn't figure it out themselves. So I wrote the proposal. I had a good idea of how to do it, but I was new to consulting, and I struggled with, how do I get paid for this? And I had four ideas, but I didn't like them, so I slept on it, and in the morning I had a fifth, which said, hire me full time. I sent in the proposal. An hour later, I had a phone call. A week later, I had a job, so that worked out fantastic. And I've really enjoyed my time at lab manager magazine. Great people, fun work. It's really interesting to me to be valued for what I know rather than for what I can do. Yeah,   Michael Hingson ** 42:23 the two relate. But still, it does need to be more about what you know, what you really bring, as opposed to what you can do, because what you can do in general probably is an offshoot of what you know.   Scott Hanton ** 42:38 So this gives me the opportunity to help lots of people. So on the outside of the company, I'm writing articles, creating courses, giving talks to help lab managers. Because I was a lab manager for a long time, yeah, over 20 years, and I know what those challenges are. I know how hard that job is, and I know how many decisions lab managers need to make, and it's wonderful to be able to share my experience and help them, and I am motivated to help them. So was it hard? Oh, go ahead, on the inside, I'm literally an internal subject matter expert, and so I can coach and teach and help my colleagues with what's the science? What do lab managers really think? How do we pitch this so that it resonates with lab managers, and I think that helps make all of our products better and more successful.   Michael Hingson ** 43:31 So was it hard? Well, I guess best way to put it is that, was it really hard to switch from being a scientist to being a lab manager and then going into being a subject matter expert and really out of the laboratory. So   Scott Hanton ** 43:48 people ask me all the time, Scott, don't you miss being in the lab and doing experiments? And my answer is, I miss being in the lab. And I do miss being in the lab. You know, on very stressful days at Intertech, I'd go in the lab and I'd do an experiment, yeah, because it was fun, and I had more control over the how the experiment was run and what I would learn from it than I did running a business. But the flip side of that is, I do experiments all the time. What I learned as the general manager of a business was the scientific method works. Let's data hypothesis. Let's figure out how to test it. Let's gather data, and let's see if the hypothesis stands or falls. And we ran a business that way, I think, pretty successfully. And even now, in in media and publishing, we still run experiments all the time. And it's kind of funny that most of my editorial colleagues that I work with, they think my favorite word is experiment. My favorite word is still why, but we talk all the time now about doing experiments, and that was a new thing for them, but now we can do continual improvement more in a more dedicated way, and we do it a lot faster. Yeah,   Michael Hingson ** 45:00 yeah. So what's the hardest thing you think about being a lab manager?   Scott Hanton ** 45:06 I think the hardest thing about let me answer that with two. I'm not going to be able to narrow it down to one, so I'll give you two. The first one is you transform, maybe one day to the next, from really being in control of your science and working with whether it's animals or rocks or electrons or chemicals, whatever you're working with, having a great degree of knowledge and a lot of control, and the next day, you're hurting cats. And so it's about that transition from having control over your destiny to influencing people to get the work done, and working with people instead of working with experiments, that's really hard. The second is, as a lab manager, there's endless decisions, and so combating decision fatigue is a big deal, and everybody in the lab depends upon you for the decisions you make. And it's not that every decision has to be perfect, you know, that's just a different failure mode if you try to make perfect decisions, but every decision needs to be made promptly. And as a scientist, I could always make more data in order to make a better decision, but as a lab manager, I would often only have maybe 40 or 50% of the data I wanted, and a decision had to be made. And getting comfortable making decisions in the face of uncertainty is really hard.   Michael Hingson ** 46:29 So certainly, being a lab manager or Well, dealing with managers in the way we're talking about it here, has to be very stressful. How do you how do you cope with the stress?   Scott Hanton ** 46:42 So I think ways to cope with the stress successfully is, first of all, you've got to take care of yourself. You know, we've all flown on airplanes, and what is the safety person in the aisle or on the video? Do oxygen masks will fall from the ceiling, and what do we do with them? We put them on before we help somebody else, right? We all know that. But in the workplace, especially as a manager, it's hard to remember that as we care for our team and try and take care of our team, there might not be enough time or energy or capacity left to take care of ourselves, but if we don't fill that gas tank every day doing something, then we can't help our team. And so one way to deal with the stress is to make sure that you take care of yourself. So   Michael Hingson ** 47:28 what do you do? How do you deal with that? So   Scott Hanton ** 47:31 for me, ways that I can reinvigorate is one. I like being outside and get my hands dirty. So I'm not really a gardener, but I call myself a yard dinner. So I grow grass and I grow flowers, and I trim trees, and I want to go outside, and I want to see immediate return on my effort, and I want it to be better than when I started. And it's good if I have to clean from under my fingernails when I'm doing it. Another thing I like to do is I play all kinds of games I'm happy to play, sorry, with little kids, or I'll play complicated strategy games with people who want to sit at a table for three or four hours at a time. Yeah? And that allows my brain to spin and to work but on something completely different. Yeah. And another thing that's been important for me, especially when I was a lab manager is to be involved in youth coaching, so I coached kids soccer and basketball and baseball teams, and it's just beautiful to be out there on a field with a ball, with kids. And you know, the worries of the world just aren't there. The kids don't know anything about them. And it's fun to work with the ones who are really good, but it's equally fun to work with the ones who have never seen the ball before, and to help them do even the most basic things. And that kind of giving back and paying it forward, that sort of stuff fills my tank.   Michael Hingson ** 48:51 Yeah, I empathize a lot with with that. For me, I like to read. I've never been much of a gardener, but I also collect, as I mentioned before, old radio shows, and I do that because I'm fascinated by the history and all the things I learned from what people did in the 2030s, 40s and 50s, being on radio, much Less getting the opportunity to learn about the technical aspects of how they did it, because today it's so different in terms of how one edits, how one processes and deals with sounds and so on, but it's but it's fun to do something just totally different than way maybe what your normal Job would be, and and I do love to interact with with people. I love to play games, too. I don't get to do nearly as much of it as I'd like, but playing games is, is a lot of fun,   Scott Hanton ** 49:52 and I agree, and it it's fun, it's diverting, it's it helps me get into a flow so that I'm focused on. Me on one thing, and I have no idea how much time has gone by, and I don't really care. You know, people who play games with me might question this. I don't really care if I win or lose. Certainly I want to win, but it's more important to me that I play well, and if somebody plays better, good for   Michael Hingson ** 50:14 them, great. You'll learn from it. Exactly. Do you play   Scott Hanton ** 50:18 chess? I have played chess. I've played a lot of chess. What I've learned with chess is that I'm not an excellent I'm a good player, but not an excellent player. And when I run into excellent players, they will beat me without even breaking a sweat.   Michael Hingson ** 50:34 And again, in theory, you learn something from that.   Scott Hanton ** 50:37 What I found is that I don't really want to work that hard and yeah. And so by adding an element of chance or probability to the game, the people who focus on chess, where there are known answers and known situations, they get thrown off by the uncertainty of the of the flip the card or roll the dice. And my brain loves that uncertainty, so I tend to thrive. Maybe it's from my time in the lab with elements of uncertainty, where the chess players wilt under elements of uncertainty, and it's again, it's back to our strengths, right? That's something that I'm good at, so I'm gonna go do it. I've   Michael Hingson ** 51:20 always loved Trivial Pursuit. That's always been a fun game that I enjoy playing. I   Scott Hanton ** 51:25 do love Trivial Pursuit. I watch Jeopardy regularly. A funny story, when we moved into our new house in Pennsylvania, it was a great neighborhood. Loved the neighbors there. When we first moved in, they invited my wife and I to a game night. Excellent. We love games. We're going to play Trivial Pursuit. Awesome like Trivial Pursuit. We're going to play as couples. Bad idea, right? Let's play boys against the girls, or, let's say, random draws. No, we're playing as couples. Okay, so we played as couples. Helen and I won every game by a large margin. We were never invited back for game night. Yeah, invited back for lots of other things, but not game night.   Michael Hingson ** 52:06 One of the things that, and I've talked about it with people on this podcast before, is that all too often, when somebody reads a question from a trivial pursuit card, an answer pops in your head, then you went, Oh, that was too easy. That can't be the right answer. So you think about it, and you answer with something else, but invariably, that first answer was always the correct answer.   Scott Hanton ** 52:32 Yes, I'm I have learned to trust my intuition. Yeah. I learned, as a research scientist, that especially in talking to some of my peers, who are very dogmatic, very step by step scientists. And they lay out the 20 steps to that they felt would be successful. And they would do one at a time, one through 20. And that made them happy for me, I do one and two, and then I'd predict where that data led me, and I do experiment number seven, and if it worked, I'm off to eight. And so I they would do what, one step at a time, one to 20, and I'd sort of do 127, 1420, yeah. And that I learned that that intuition was powerful and valuable, and I've learned to trust it. And in my lab career, it served me really well. But also as a manager, it has served me well to trust my intuition, and at least to listen to it. And if I need to analyze it, I can do that, but I'm going to listen to it,   Michael Hingson ** 53:31 and that's the important thing, because invariably, it's going to give you useful information, and it may be telling you not what to do, but still trusting it and listening to it is so important, I've found that a lot over the years,   Scott Hanton ** 53:47 Malcolm Gladwell wrote a book called Blink, where he talks about the power of the subconscious, and his claim is that the subconscious is 100,000 times smarter than our conscious brain, and I think when we are trusting our intuition, we're tapping into that super computer that's in our skulls. If you want to learn more, read blank. It's a great story.   Michael Hingson ** 54:10 I hear you. I agree. How can people learn to be better leaders and managers?   Scott Hanton ** 54:18 So I think it's there's really three normal ways that people do this. One is the power of experiment, right? And I did plenty of that, and I made tons of errors. It's painful. It's irritating, trial and error, but I used to tell people at Intertech that I was the general manager because I'd made the most mistakes, which gave me the most opportunity to learn. It was also partly because a lot of my peers wanted nothing to do with the job. You know, they wanted to be scientists. Another way is we, we get coached and mentored by people around us, and that is awesome if you have good supervisors, and it's tragic if you have bad supervisors, because you don't know any better and you take for granted. That the way it's been done is the way it needs to be done, and that prevents us from being generative leaders and questioning the status quo. So there's problems there, too. And I had both good and bad supervisors during my career. I had some awful, toxic human beings who were my supervisors, who did damage to me, and then I had some brilliant, caring, empathetic people who raised me up and helped me become the leader that I am today. So it's a bit of a crap shoot. The third way is go out and learn it from somebody who's done it right, and that's why we generated the lab manager Academy to try to codify all the mistakes I made and what are the learnings from them? And when I'm talking with learners who are in the program, it's we have a huge positive result feedback on our courses. And what I talk to people about who take our courses is I'm glad you appreciate what we've put together here. That makes me feel good. I'm glad it's helping you. But when these are my mistakes and the answers to my mistakes, when you make mistakes, you need to in the future, go make some courses and teach people what the lessons were from your mistakes and pay it forward. Yeah. So I recommend getting some training.   Michael Hingson ** 56:17 What's the difference between management and leadership?   Scott Hanton ** 56:21 I particularly love a quote from Peter Drucker. So Peter Drucker was a professor in California. You may have heard of him before.   Michael Hingson ** 56:29 I have. I never had the opportunity to meet him, but I read.   Scott Hanton ** 56:34 I didn't either material. I've read his books, and I think he is an insightful human being, yes. So the quote goes like this, management is doing things right. Leadership is doing the right things. So as a technical manager, there's a bunch of things we have to get right. We have to get safety right. We have to get quality right. There's an accuracy and precision that we need to get right for our outcomes and our results. Those are management tasks, but leadership is about doing the right things. And the interesting thing about that definition is it doesn't require a title or a role or any level of authority. So anyone can be a leader if you're consistently doing the right things, you are exhibiting leadership, and that could be from the person sweeping the floors or the person approving the budget, or anyone in between.   Michael Hingson ** 57:33 Yeah, I've heard that quote from him before, and absolutely agree with it. It makes a whole lot of sense.   Scott Hanton ** 57:41 Other definitions that I've seen trying to distinguish management and leadership tend to use the words manage and lead, and I don't like definitions that include the words that they're trying to define. They become circular at some level. This one, I think, is clear about it, what its intention is, and for me, it has worked through my career, and so the separation is valuable. I have authority. I'm the manager. I have accountability to get some stuff right, but anyone can lead, and everyone can lead, and the organization works so much better when it's full of leaders   Michael Hingson ** 58:21 and leaders who are willing to recognize when they bring something to the table, or if someone else can add value in ways that they can't, to be willing to let the other individual take the leadership position for a while.   Scott Hanton ** 58:40 Absolutely, and you know that really comes down to building an environment and a culture that's supportive. And so Amy Edmondson has written extensively on the importance of psychological safety, and that psychological safety hinges on what you just said, right? If the guy who sweeps the floor has an observation about the organization. Do they feel safe to go tell the person in charge that this observation, and if they feel safe, and if that leader is sufficiently vulnerable and humble to listen with curiosity about that observation, then everybody benefits, yeah, and the more safe everyone feels. We think about emotion. Emotional safety is they anyone can bring their best self to work, and psychological safety is they can contribute their ideas and observations with no threat of retaliation, then we have an environment where we're going to get the best out of everybody, yeah,   Michael Hingson ** 59:46 which is the way it it really ought to be. And all too often we don't necessarily see it, but that is the way it ought   Scott Hanton ** 59:53 to be. Too many people are worried about credit, or, I don't know, worried about things that I don't see. Yeah, and they waste human potential, right? They they don't open their doors to hire anybody. They they judge people based on what they look like instead of who they are, or they box people in into roles, and don't let them flourish and Excel. And whenever you're doing those kinds of things, you're wasting human potential. And businesses, science and business are too hard to waste human potential. We need to take advantage of everything that people are willing to give. Yeah,   Michael Hingson ** 1:00:33 we've been doing this for quite a while already today. So I'm going to ask as a kind of a last question, what, what advice do you want to leave for people to think about going forward in their lives and in their careers?   Scott Hanton ** 1:00:48 So I was participating in a LinkedIn chat today where a professor was asking the question, what sort of advice would you wish you got when you were 21 Okay, so it was an interesting thread, and there was one contributor to the thread who said something I thought was particularly valuable. And she said, attitude matters. Attitude matters. We can't control what happens to us, but we can control how we deal with it and how we respond, right? And so I think if we can hold our attitude as our accountability, and we can direct our strengths and our talents to applying them against the challenges that the business or the science or the lab or the community faces, and we can go in with some positive attitude and positive desire for for change and improvement, and we can be vulnerable and humble enough to accept other people's ideas and to interact through discussion and healthy debate. Then everything's better. I also like Kelleher his quote he was the co founder of Southwest Airlines, and he said, when you're hiring, hire for attitude, train for skill. Attitude is so important. So I think, understand your attitude. Bring the attitude you want, the attitude you value, the attitude that's that's parallel to your core values. And then communicate to others about their attitude and how it's working or not working for them.   Michael Hingson ** 1:02:31 And hopefully, if they have a positive or good enough attitude, they will take that into consideration and grow because of it absolutely   Scott Hanton ** 1:02:41 gives everybody the chance to be the best they can be.   Michael Hingson ** 1:02:47 Well, Scott, this has been wonderful. If people want to reach out to you, how can they do that?   Scott Hanton ** 1:02:51 So LinkedIn is great. I've provided Michael my LinkedIn connection. So I would love to have people connect to me on LinkedIn or email. S Hanson at lab manager.com love to have interactions with the folks out there.   Michael Hingson ** 1:03:08 Well, I want to thank you for spending so much time. We'll have to do more of this.   Scott Hanton ** 1:03:13 Michael, I really enjoyed it. This was a fun conversation. It was stimulating. You asked good questio

In this episode of The Russell Brunson Show, I dive into one of my favorite lost books of marketing: Showmanship in Business by Kenneth Goode and Zenon Kaufman. It's out of print, almost impossible to find, and yet it's filled with some of the most powerful principles I've ever studied when it comes to getting attention and making your message stick. This book was endorsed by Dale Carnegie and breaks down how to turn your product, offer, or brand into something truly memorable. I walk through the four pillars the authors teach, and how I've used these exact ideas in my own business to boost show-up rates, get people to share what I'm doing, and create real moments that matter. Key Highlights: The four pillars of business showmanship: Attract, Emphasize, Emotionalize, and Create Action How Tim Shields created theatrical experiences to sell photography training online The story of my “Dan Kennedy pilgrimage” and why it changed everything for one of our webinars Why a good message alone isn't enough… You need a performance around it How adding intention and drama can 10x the impact of your marketing, even without a big budget This book is a reminder that people don't just buy offers, they buy experiences. The best marketers aren't just teachers… They're performers. And when you wrap your content in a little showmanship, everything changes. If you've ever felt like your message is getting lost in the noise, this episode will show you how to make it unforgettable. Get Russell's book notes here: ⁠⁠⁠http://russellbrunson.com/notes ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://sellingonline.com/podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://clickfunnels.com/podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Special thanks to our sponsors: NordVPN: EXCLUSIVE NordVPN Deal ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://nordvpn.com/secrets⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Try it risk-free now with a 30-day money-back guarantee! Northwest Registered Agent: Go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠northwestregisteredagent.com/russell⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ to start your business with Northwest Registered Agent. LinkedIn Marketing Solutions: Get a $100 credit on your next campaign at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn.com/CLICKS⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Rocket Money: Cancel unwanted subscriptions and reach your financial goals faster at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠RocketMoney.com/RUSSELL⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Indeed: Get a $75 sponsored job credit to boost your job's visibility at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Indeed.com/clicks Learn more about your ad choices. Visit megaphone.fm/adchoices

About the Guest:John Venhuizen leads Ace Hardware, a company with a proud 101-year history, built on the trust and hard work of thousands of local owners. With over 6,000 stores worldwide — nearly all independently owned — John believes that this combination of local entrepreneurship and global support is the secret sauce that keeps Ace strong and relevant.He's a leader who values character, humility, and grit — the kind of qualities that get tested daily when you're trying to solve problems and move a big organization forward. John's perspective is both inspiring and grounded, reminding us that leadership is about service and connection as much as strategy and results.What You Will Learn:Why real leadership is about rolling up your sleeves and tackling problemsHow local ownership creates a powerful bond with communities and customersThe importance of putting faith, family, and character before work — and why that matters for long-term successHow AI is a tool to empower people, not replace themWhy a servant heart and human connection will always be a business's greatest advantageJoin us for this heartfelt conversation with John Venhuizen and discover what it really takes to lead with purpose in a complex, fast-moving world. If you want to lead better and build something that lasts, this episode will give you plenty to think about — and put into action. Please rate and review this Episode!We'd love to hear from you! Leaving a review helps us ensure we deliver content that resonates with you. Your feedback can inspire others to join our Take Command: A Dale Carnegie Podcast community & benefit from the leadership insights we share.

Watch & Subscribe on YouTubeAre you struggling to grow your business while maintaining a healthy work-life balance? Discover how to achieve both financial success and personal freedom with expert insights from Mike Abramowitz.Mike Abramowitz, a business coach and co-founder of Better Than Rich, shares his journey from selling Cutco knives to helping hundreds of business owners streamline their operations and reclaim their time. With a background in direct sales and a passion for personal growth, Mike offers valuable lessons on building systems, maximizing referrals, and achieving what he calls "3x freedom" - time, money, and location.In this episode, Mike delves into the mindset shifts and practical strategies that can transform a struggling business into a thriving enterprise. He emphasizes the importance of delegation, leveraging technology, and focusing on high-value activities to scale your business without sacrificing your personal life.Additionally, Mike discusses the power of referrals, the common pitfalls of home service businesses, and the true meaning of being "rich" beyond just financial wealth. His insights on emotional clarity and presence provide a holistic approach to success that goes beyond traditional business metrics.If you're ready to take your business to the next level while reclaiming your time and freedom, don't miss this enlightening conversation with Mike Abramowitz on the Wealthy Wellthy podcast.Key Takeaways5:43 Reframing sales as influence and skill13:46 The mindset difference in successful salespeople19:59 Mike's background as youngest of eight25:43 Money journey from debt to accredited investor33:20 Working hard on the right things40:26 Common problems for home service businesses46:37 Defining "better than rich" as 3x freedomMemorable Quotes"All sales means is influence. And people might say, what's the difference between influence and manipulation? It's intent. Manipulation is for my own self interest. Influence is for the other person's self interest.""My mess is my message. And that really stuck with me big time. I was like, what can I do to turn this valley and this pain of my twenties and turn it into some sort of gift?""We need to work hard, but we need to make sure that we're working hard at the right things. That's essentially what Andrew helped me with - what are the things that somebody else can do?"Resources MentionedHow to Win Friends and Influence People by Dale Carnegie - https://www.amazon.com/How-Win-Friends-Influence-People/dp/0671027034The 7 Habits of Highly Effective People by Stephen Covey - https://www.amazon.com/Habits-Highly-Effective-People-Powerful/dp/0743269519Connect with KrisstinaWebsite - https://wealthywellthy.life/Instagram - https://www.instagram.com/krisstinawiseYouTube - https://www.youtube.com/@krisstinawiseKrisstina's Book, Falling For Money - https://www.amazon.com/dp/0692560904/

Unlock the Power of Persuasion: Discover "The Elephant Persuasion Principle" Podcast! Ever wondered how to influence people effortlessly, build unbreakable trust, and close deals like a pro? Imagine having a memory as sharp as an elephant's—never forgetting a name, a face, or a crucial detail that seals the connection. Recall like an elephant and watch your relationships soar! Elephants aren't just massive; they're memory masters! With brains weighing a whopping 5 kg (11 lbs - they excel at recall for survival and social bonds. Think about Lakshmi, the elephant in India who, after years of abuse, retaliated against her tormentor in June 2024. It's a stark reminder: elephants remember pain, loyalty, and everything in between. Now, apply that to your life - remember names like an elephant and you'll persuade like never before! Why is remembering names a game-changing people skill? It shows respect and genuine interest, sparking trust and rapport. In business, it supercharges networking and leadership. Socially, it cements friendships and nails first impressions. A 2016 Journal of Social Psychology study proves it: using someone's name boosts your warmth and competence, making you instantly more likable. It's not just polite; it's persuasive 101! But what's happening in your brain? When you hear your name, your attention spikes (like "Great job, Sarah!"), the amygdala lights up with emotion, and the prefrontal cortex evaluates the feel-good factor. It personalizes interactions, validates feelings, and follows social norms that make folks like you more.  Here are two simple techniques: 1. Repeat and Use the Name Immediately: Say "Nice to meet you, Sarah!" and weave it in again: "So, Sarah, what's your story?" Repetition builds brain pathways, shifting names from your short-term memory to long-term recall. Example: At a networking bash, greet John with "John, awesome to connect - what's your passion, John?" Boom - name locked in! 2. Associate with a Visual Image: Link the name to a wild picture. For Rose, envision a Rose coming out of her ear. Your brain loves visuals, leveraging the hippocampus for recall.  Want more insights into recalling names, increasing recall and 4 other techniques to instantly connect to anyone. Tune into The Elephant Principle Of Persuasion Podcast. Whether you're in sales, leadership, or just want to ace social scenes, this podcast turns you into a persuasion powerhouse. Persuade With Power Kurt Mortensen PS Influence University Special More Info Buy Now

Part 1 How to Stop Worrying and Start Living by Dale Carnegie SummarySummary of "How to Stop Worrying and Start Living" by Dale CarnegieDale Carnegie's book, "How to Stop Worrying and Start Living," offers practical advice for overcoming worry and leading a more fulfilling life. First published in 1948, it remains a classic self-help guide. Below are the main themes and principles presented in the book:Understanding Worry Carnegie begins by explaining that worry is mainly a mental habit that can disrupt our lives. He emphasizes that worrying about the past or the future is futile. Instead, he encourages readers to focus on the present moment and not let negative feelings dominate.Techniques to Stop Worrying Carnegie shares several techniques to stop worrying, including:Ask Yourself, "What is the worst that can happen?" By confronting your fears head-on, you can often see that the worst outcomes are not as dire as they appear.Focus on Solutions, Not Problems. Concentrate on what you can do to improve your situation rather than dwelling on what you cannot change.Live in Day-tight Compartments. This means focusing only on today, not letting past concerns or future anxieties permeate your thoughts.The Importance of Action Carnegie emphasizes that taking action toward a goal or solution can help alleviate worries. He encourages readers to engage in activities that keep them productive and engaged rather than letting thoughts of worry overwhelm them.The Power of Acceptance Accepting what you cannot change is crucial. Carnegie advises that acknowledging the reality of the situation can free you from constant anxiety. He suggests developing resilience by accepting life's challenges and moving forward with a positive mindset.Building Relationships and Seeking Support Having strong relationships can mitigate feelings of worry. Carnegie advocates for seeking support from friends and loved ones, which can provide comfort and perspective when feeling anxious.Practical Advice and Real-Life Examples The book is filled with anecdotes and stories of individuals who have successfully applied Carnegie's principles to overcome their worries. This makes the advice relatable and practical.Daily Habits for Reducing Worry Carnegie outlines daily habits to reduce worry, such as engaging in physical activity, maintaining a healthy lifestyle, and cultivating gratitude. These habits contribute to a positive mental state that helps combat anxiety. Conclusion In conclusion, "How to Stop Worrying and Start Living" provides timeless strategies for managing worry and improving overall well-being. Carnegie's emphasis on action, acceptance, and positive thinking equips readers with the tools they need to lead a more fulfilling life without the burden of constant worry.Part 2 How to Stop Worrying and Start Living AuthorAuthor: Dale Carnegie Dale Carnegie was an American writer and lecturer known for his self-improvement, interpersonal skills, and sales training courses. He was born on November 24, 1888, in Maryville, Missouri, and died on November 1, 1955. Carnegie is perhaps best known for his ability to teach individuals how to effectively communicate and relate to others in both personal and professional settings.Book Release: How to Stop Worrying and Start Living Dale Carnegie published "How to Stop Worrying and Start Living" in 1948. This book became one of his most popular works, offering practical advice and techniques aimed at reducing anxiety and living a more fulfilling life.Other Notable Books by Dale Carnegie: How to Win Friends and Influence People (1936) This is Carnegie's most famous book and a classic in the self-help genre. It provides timeless principles for effective communication and building...