Podcasts about touchpoints

Leading Into 2026: Executive Pastor Insights Momentum is real. So is the pressure. This free report draws from the largest dedicated survey of Executive Pastors ever, revealing what leaders are actually facing as they prepare for 2026. Why staff health is the #1 pressure point Where churches feel hopeful — and stretched thin What worked in 2025 and is worth repeating Clear decision filters for the year ahead Download the Full Report Free PDF • Built for Executive Pastors • Instant access Welcome back to another episode of the unSeminary podcast. We’re wrapping up our conversations with executive pastors from prevailing churches to unpack what leaders like you shared in the National Executive Pastor Survey. Today we're joined by Shayla McCormick, executive leader at Coastal Community Church in Florida. Coastal is a rapidly growing multisite church with three locations, consistently ranking among the fastest-growing churches in the country. Shayla serves alongside her husband and brings deep operational insight shaped by leading a large church with a remarkably lean staff. In this conversation, Shayla helps unpack one of the most pressing themes from the survey: how churches hire—and why so many find themselves hiring the same roles over and over again. She challenges leaders to rethink staffing through the lens of multiplication rather than pressure relief. Why churches keep hiring the same roles. // According to the survey, churches continue to prioritize familiar roles—especially NextGen and support positions—even as ministry contexts change. Shayla believes this pattern often comes from reactive hiring. When attendance grows, volunteers feel stretched, systems strain, and leaders feel pain. The quickest solution is to hire someone to relieve pressure. But Shayla cautions that hiring to relieve pain is different from hiring to build capacity. When churches skip the discernment step—asking what this season truly requires—they repeat the same staffing patterns without addressing root issues. Relieving pressure vs. building capacity. // Shayla draws a sharp distinction between doers and equippers. Doers add short-term relief by completing tasks, while equippers multiply long-term impact by developing others. Coastal intentionally prioritizes hiring equippers—even when that means living with short-term discomfort. Her leadership philosophy flows directly from Ephesians 4 – the role of leaders is to equip the saints for the work of the ministry. The courage to make the “big ask.” // Shayla challenges the assumption that busy or successful people won't serve. Too often, leaders say no for people before ever asking. At Coastal, high-capacity professionals—business owners, executives, retirees—serve in everything from parking to finance. The key is matching people's gifts with meaningful responsibility and inviting them with confidence. A radically lean staff model. // Coastal averages around 5,000 in weekly attendance with just 25 staff members, an unusually low ratio. This isn't accidental—it's strategic. Shayla explains that Coastal has built a high-capacity volunteer culture where unpaid leaders carry real responsibility. Staff members exist to equip and empower those leaders. This approach requires more upfront investment in training and coaching, but it produces sustainable growth without constant hiring. The risk of overstaffing. // Overstaffing creates more than financial strain. Shayla warns that it can lead to lazy culture, misaligned expectations, and long-term instability. Churches that staff heavily during growth seasons often face painful decisions when momentum slows. Without a strong culture of equipping, ministries become staff-dependent rather than leader-driven. Shayla encourages leaders to steward today with foresight—preparing for future seasons, not just current demand. When hiring is the right move. // While Coastal resists reactive hiring, Shayla is clear that hiring still matters. For example, Coastal recently decided to add staff in Kids Ministry—not because volunteers were failing, but because the kids pastor needed freedom to focus on strategy, family connection, and leader development. The new role removes task-based pressure while also serving as a developmental pipeline for future campus launches. The goal isn't to replace volunteers—it's to free equippers to multiply more leaders. Mission over position. // As Coastal grows, Shayla emphasizes a culture of mission over position. Roles evolve as the church evolves. Using metaphors like scaffolding and rotating tires, she reminds leaders that some roles exist for a season—and that rotation is necessary for long-term health. Leaders regularly ask: Who are you developing? Who's next? This mindset ensures the church can grow without being dependent on specific individuals. Starting points for stretched teams. // For leaders feeling perpetually tired despite added staff, Shayla offers simple coaching: eliminate work God never asked you to do, clarify expectations, and require every leader to develop others. Growth doesn't come from adding people—it comes from multiplying leaders. To learn more about Coastal Community Church, visit coastalcommunity.tv or follow @coastalchurch on Instagram. You can also connect with Shayla at @shaylamccormick. Watch the full episode below: Thank You for Tuning In! There are a lot of podcasts you could be tuning into today, but you chose unSeminary, and I'm grateful for that. If you enjoyed today's show, please share it by using the social media buttons you see at the left hand side of this page. Also, kindly consider taking the 60-seconds it takes to leave an honest review and rating for the podcast on iTunes, they're extremely helpful when it comes to the ranking of the show and you can bet that I read every single one of them personally! Thank You to This Episode’s Sponsor: TouchPoint As your church reaches more people, one of the biggest challenges is making sure no one slips through the cracks along the way.TouchPoint Church Management Software is an all-in-one ecosystem built for churches that want to elevate discipleship by providing clear data, strong engagement tools, and dependable workflows that scale as you grow. TouchPoint is trusted by some of the fastest-growing and largest churches in the country because it helps teams stay aligned, understand who they're reaching, and make confident ministry decisions week after week. If you've been wondering whether your current system can carry your next season of growth, it may be time to explore what TouchPoint can do for you. You can evaluate TouchPoint during a free, no-pressure one-hour demo at TouchPointSoftware.com/demo. Episode Transcript Rich Birch — Hey friends, welcome to the unSeminary podcast. So glad that you have decided to tune in. We are in the middle of these special episodes—I’ve been loving these—around really responding to your survey. We did a National Executive Pastor Survey. It’s the largest survey I can say that I’m aware of, of this, where we get out and talk to executive pastors across the country and really ask them, how’s it going in their church? What are they feeling? What are they learning? To really take a litmus test of where things are at. Rich Birch — And then what we’re doing is pulling in some incredible… leaders to help you wrestle through with some of the findings. And I’m excited, privileged, really, to have Shayla McCormick with us today. She’s with an incredible church called Coastal Community Church, a multi-site church with, if I’m counting correctly, three locations in Florida. It started in September 2009, not that long ago, and they’ve repeatedly been one of the fastest growing churches in the country. She serves with her husband at this church, and this is an incredible church. You should be following along with Shayla and with the church. Welcome to the show. So glad you’re here.Shayla McCormick — Thank you so much, Rich. I’m glad to be back and excited just to, you know, share with everybody just some insights and things that that I’ve learned along the way too.Rich Birch — Nice. This is yeah super fun to have you on again. And you should go back and listen to back episode that Shayla was on was one of our best of last year. Super helpful. So you’re going to want to lean in on that.Rich Birch — Now, when I saw some of the results from the survey, friends, I’m letting you behind the curtain. We looked at a couple different you know things and I sent them out to these friends and I said, hey, you pick whichever one you want. And I was really hoping that you would pick this one because I really think that you’ve got just so much to offer to this. So let’s, I’m going to unpack this a little bit. Shayla McCormick — Yeah.Rich Birch — So one of the questions we asked was, ah you know, there’s all these different roles that people are hiring. And for years, in fact, I actually thought about maybe not doing this question this year, because basically the order is pretty similar that people come back every year. But what we’ve seen from 2023 to 2024 is that particularly support roles, this idea of support roles that churches are out looking for those has grown significantly, 12 percentage points in those three years. Other roles like NextGen remain consistently at the top. You know, Outreach ranks the lowest at like 9 to 12 percent, which breaks my heart as a former outreach pastor. I was like, ah, people are not thinking about those things. Rich Birch — So today what I want to do is unpack this idea around what are who are we hiring for? What difference does it make? We know as an executive pastor listening in, I know that many of you are are kicking off this year thinking about, hmm, who should we be hiring? What should that look like? And really this tension that we all face with you know, being understaffed and overstaffed. How does all that work together? So I’m really looking forward to having your input on it.Rich Birch — Why do you think churches continue to hire for essentially the same roles as we see year in, year out, Shayla, why do we see that? Even as ministry changes, it’s like we find ourselves having the same conversation. Where are the kids ministry people? Where are the support roles people? Shayla McCormick — Yeah. Rich Birch — Why do we find ourselves in these same conversations?Shayla McCormick — Yeah, honestly, I think a lot of times as church leaders, like we repeat roles because we haven’t we haven’t really honestly just kind of stopped long enough to really go, what does this season actually require? Rich Birch — That’s good.Shayla McCormick — I think a lot of times what we do is we hire to almost relieve pressure but not really build capacity. And so I think we repeat roles because like kids ministry, right? That’s always a place where you have growth, you have kids, you have to staff a lot of volunteers. It’s a lot of administrative work. And, you know, sometimes I think we can tend to go, Hey, I want to relieve pressure on this. And so we end up trying to to put somebody in a seat and then we end up over hiring. And a lot of, a lot of us hire when it hurts, right? When, okay, attendance is growing, volunteers are tired, systems are breaking, A leader is overwhelmed.Shayla McCormick — And we end up, I think, making these desperation hires rather than hiring to actually build capacity… Rich Birch — Oh, that’s good. That’s good. Shayla McCormick — …so that we can continue to grow. And so I think a lot of times our mindset kind of subtly shifts from, I mean, Ephesians 4, right? You equip the saints for the work of the ministry. And it sometimes our mindset shifts from equipping the saints to to almost replacing the staff role or the saints role with a staff member.Shayla McCormick — And it can tend to just, you can be overstaffed. And then that puts pressure financially and all, you know, like so much, but we just continue to repeat the process. Because again, we hired to relieve pressure instead of build capacity and we’re not really sitting… Rich Birch — Yeah, I would love to unpack that. Shayla McCormick — Yeah. Rich Birch — I think there’s so much there. So how are you discerning or how, you know, if a church calls you up and is asking you discern really between those two, like, Hey, I’ve got maybe I’ve got an operational problem. I’m trying to relieve pressure using the language you do. You were saying versus like building capacity for the future, which inherently sounds like to me, if I’m choosing to build capacity, I’m going to live with some pain in the short term is what I hear in that. Help me discern what that, what that looks like. How how do you work that out at, you know, at, at Coastal?Shayla McCormick — Yeah, I think we we are always looking for equippers, for multipliers. We ask the question very consistently, is this a doer or is this a leader? And not that doers are bad. Doers can actually, they can help you add capacity because it relieves the stress or the pain on a leader, right? Because you have somebody doing stuff, but equipers actually, they multiply. And so when I’m a growing church, if I continue to hire doers, then I’m just like, I’m solving a temporary so solution essentially, or a temporary problem, because at some point those things are going to go away.Rich Birch — Right.Shayla McCormick — But what, what the approach that we’ve taken is the Ephesians 4, you know, you equip the saints for the work of the ministries. And I think a lot of, lot of the times we actually neglect almost our volunteer base. And we lean heavily on our volunteers, our, We average probably 5,000 in weekend attendance, and we have about 25 staff members. And that is not a lot of staff for…Rich Birch — That’s insane. That to me, that is… Friends, I hope you heard that. So that’s like one to 200 or something like that. It’s it’s that’s all it’s Shayla McCormick — I don’t even know. It’s low.Rich Birch — Yeah, it’s very low. It’s very low. Yes.Shayla McCormick — But we have a very, very, very high value in equipping our volunteers. Because there are people in our church that want to, they want to do. Rich Birch — Right. Shayla McCormick — They might be the doers that can help build capacity in a way that can help lift responsibility off people. We have people that come in that like, they’re like on staff, but they don’t get paid just because they want to come and they want to serve. Rich Birch — Yes.Shayla McCormick — And a lot of times I think we actually, say no for people because, oh, I don’t want to ask somebody to do another thing. But they’re like begging, use my gifts, use my talents. But we’re saying no for them. And then we’re going and hiring for these positions when it’s something that we could actually give away…Rich Birch — Yes, yes. Shayla McCormick — …and equip the saints for the work of the ministry. Rich Birch — Yes.Shayla McCormick — And for instance, in our kids’ ministry, we average at one of our locations probably about between 500 and 600 kids on the weekend. And I have one full-time staff member for that position right now.Rich Birch — Wow. Wow. Yeah.Shayla McCormick — And now we are getting ready to hire an additional person. But she has done a phenomenal job at building high-capacity leaders that are volunteers… Rich Birch — That’s good. Shayla McCormick — …that want to give their time and their energy and their resources and their passion. But I think for so many churches, we just we say no for people… Rich Birch — Yeah, 100%. Shayla McCormick — …and then we end up hiring something that we could give away in a volunteer capacity. Now that is harder on us… Rich Birch — Right. Shayla McCormick — …because you have to you know you have to teach and equip and you know pick things up, but…Rich Birch — Yeah, it’s it’s longer term. It’s it’s not it’s not a quick and easy. Shayla McCormick — Right. Rich Birch — So I want to come back to the big ask in a second. Shayla McCormick — Okay. Rich Birch — But I want I want to play a bit of the devil’s advocate. Shayla McCormick — Yes. Rich Birch — So I was having this conversation with a church leader recently, and we were looking at their staff, like their just total staffing. And we were actually having this conversation between, I was asking them like, hey, what how many of these people would you say are Ephesians 4 type people, equippers, people who are… Shayla McCormick — Yeah. Rich Birch — And then how many of these would be doers? Because every staff team has some doers on it. Like you have some percentage of them.Shayla McCormick — Yes, 100%.Rich Birch — When you, shooting from the hip of those 25, what do you think your ratio is on your team of equippers to doers? Because this is what this leader said to me. They were like, because I was kind of pushing them. I was like, I think you need to have less of these doers on your team. Like we’ve got to, we got to get not, I said, we’d have to get rid of them, but we got to grow some of these leaders up to become more multipliers.Shayla McCormick — Yep.Rich Birch — And they were like, well, but those people, they release my multiplying type people to do the work that they need to do. And I was like, yes, but if we don’t watch this ratio very quickly, we’ll we’ll end up with a bunch of doers on our team. So what would the ratio look like for you on your team? How do you think about those issues? Unpack that for me.Shayla McCormick — Yeah, I would I would say it’s maybe like a, I would say it’s maybe 10% that are, that are…Rich Birch — Right. Wow. Yeah. A couple, two or three, maybe four at the most kind of thing.Shayla McCormick — Yes, exactly, that are that are not the ones that I’m expecting. And even even them, I expect to go out and multiply as well. It’s it’s it’s part of our part of our conversations.Rich Birch — Yeah.Shayla McCormick — But it’s a very low percentage because for me, it again, it goes back to, those are things that I can equip other people to do… Rich Birch — Yes. Shayla McCormick — …that I can give ministry away. And…Rich Birch — Okay. So yeah, let’s talk about the big ask. Shayla McCormick — Okay. Rich Birch — So I hear this all the time from church leaders across the country and they’ll this is, this is how the conversation goes. They’re like, yeah, yeah. But you don’t know, like people in our part of the country, they’re very busy. Shayla McCormick — Yeah.Rich Birch — And like the people at our church, they’re kind of like a big deal. And like, they got a lot going on in their life. And like, This is true. You guys are in like the greater Fort Lauderdale area. This is a very, you are not like some backwoods, you know, place and you’re doing the big ask.Rich Birch — You’re saying, hey, you used it, which is you said like, hey, basically we’re saying, could you work part time for us in this area?Shayla McCormick — Yeah.Rich Birch — Have a huge amount of responsibility. How do you keep the big ask in front of people? How, how what’s that look like? Unpack that for us.Shayla McCormick — I mean, something that we talk about on our staff very frequently is, because it’s so natural to say, oh, they’re too busy, especially high capacity people. What I’ve what I’ve realized is is just a side note, but like, single moms are the most high-capacity people. They are the busiest people juggling the most things. But there are best people to come in and serve and do and all of that.Rich Birch — Right.Shayla McCormick — But they’re busy. Rich Birch — Right. Shayla McCormick — And so just because someone seems busy or successful or, you know, whatever barrier that you put in your brain, like, I think the reality is is we say no for them before we even ask.Rich Birch — 100%. 100%.Shayla McCormick — And so the conversations on our team always look like, are you saying no for them? Make the ask anyways. And a lot of times they’re like, oh my gosh, they said yes. I mean, I have people that run million, billion dollar companies serving in my parking team. You know, it’s like…Rich Birch — Right.Shayla McCormick — It’s, yeah, I mean, I you have people that are retired, very successful, business leaders that are coming in and volunteering to you know do finance things. Like it’s finding what are what are they great at and giving them purpose in it.Rich Birch — Yes, yes.Shayla McCormick — And not just saying no for them because I think they’re successful or they’re too busy.Rich Birch — How much of that is, because I would totally agree, how much of that is like, like what I hear you saying, it’s like a mindset issue for us as leaders. Shayla McCormick — Yes. Rich Birch — Like, hey, we can’t, even when we ask someone, we can say no before them in that question, right? We can be like, I don’t know if you could, well, you know, you’re real busy and I’m not sure blah blah, blah. And that kind of lets them off the hook before we even. So part of it is a mindset, but then part of it has to be like a structural thing, the way you’re structuring the roles. How do those two interact with each other?Shayla McCormick — Ask the question one more time.Rich Birch — So part of it is like our mindset are the, the, when we approach people, we’re asking them in a way that, you know, is casting vision for like, Hey, this is a huge opportunity to push the kingdom forward. But then also a part of it, I would assume is like the way we’re structuring the roles so that it it feels like, no, like we’re, we’re kind of, it is a big ask. Like, it’s like, we’re giving them enough responsibility and all that sort of thing. How do those interact with each other when you’re asking someone, when you’re making a big ask like that?Shayla McCormick — I mean, I think most of what I’m talking, what I’m referring to is a little bit more in the the doer space or the operational space.Rich Birch — Yep. Yep. Okay, good. Yep.Shayla McCormick — So it’s structuring things based on almost task or, you know, responsibility that can be repeated consistently and come in and just, you know, like get it done, so that I don’t have to, again, go back to hiring somebody to do these tasks to take this off of this staff member’s plate to increase their capacity. I’m basically giving those tasks and responsibilities to a volunteer. And I think a lot of times what’s scary to me is people, us, you know, churches, their first response to problem in every situation is to hire. Rich Birch — Yeah, right.Shayla McCormick — And I think if that’s your first response, you’re going to get in, trouble you’re going to get in big trouble.Rich Birch — Yeah, yeah.Shayla McCormick — And you’re going end up overstaffed because you, you staffed in seasons where attendance was growing or something again, to relieve that pressure…Rich Birch — Yes. Yeah, that’s good.Shayla McCormick — …not thinking multiplication. And if every solution is to hire, I don’t think the church has a staffing problem. actually think they probably have a discipleship problem. And like…Rich Birch — Oh, that’s good. That’s good. Shayla McCormick — …and an equipping problem because the goal is to multiply apply leaders faster so that your church grows.Rich Birch — Yeah, yeah, that’s good.Shayla McCormick — And so if we’re not thinking multiplication and equipping, then you know I think we’re gonna get to a place where, again, we’re we’re overstaffing and we’re hiring for the same things because we haven’t learned to equip and empower and train up.Rich Birch — Yeah, that’s good. Let’s double click on that. Shayla McCormick — Yeah.Rich Birch — What risks? So overstaffing, why is that a risk? What’s the there’s obviously a financial risk there. Are there other risks that you see there that emerge when a church consistently staffs for doers or execution rather than you know invest in you know equipping and raising up the people in their church? What will be some other risks you see in that?Shayla McCormick — Yeah, I think if you’re, if you, I’m trying to figure out how to frame this. If you’re not thinking multiplication, you’re going to, you’re going to hit a point in your church where like everything isn’t always up and to the right.Rich Birch — Right. Yes. True.Shayla McCormick — And so it’s not that I’m planning for failure or the difficulty, but I’m also trying to steward what has been entrusted to me, and some of that requires foresight and wisdom… Rich Birch — Yep. Shayla McCormick — …even in my planning and my budgeting. And so if one season I’m staffing something in growth, the next season might not look the same. And I’ve because I haven’t diligently given, again, Ephesians 4, given ministry away, my role, pastor’s roles, you know, like, is to equip the saints for the work of the ministry. Rich Birch — Yep.Shayla McCormick — And if I haven’t done those things properly, then I think I’m going to get a hit a season where then I’m letting staff go. Rich Birch — Right.Shayla McCormick — And, you know, or honestly, culture has become lazy because everybody doesn’t have enough to to do. And so there’s tensions and frustrations and, you know, like, and it starts you start to get a culture, I think, where you say, well, we’ll just hire for that. We’ll just hire for that. We’ll just hire for that. Instead of, okay, who’s next? Are you always developing? Like, what volunteer have you asked to do that? Have you given ministry away? And start asking our staff questions. If they’re coming to you and saying, hey, i need ah I need this role and I need this role and I need this role, the question back should be, well, who have you been developing?Rich Birch — Right.Shayla McCormick — You know, what ministry have you given away? Some of those things that just kind of push back on the solution is not always to hire somebody. Rich Birch — Right. Shayla McCormick — But what responsibility have you taken in development of people?Rich Birch — Yeah, that’s good. in the In the kids ministry area, you had referenced this earlier, you know, a campus with 500 kids and one staff, which again is is, I know there’s lots of executive pastors that are listening in that are like, what? That’s crazy. But you are, ah you have decided to add a staff member there. What was it that kind of clicked over to say, okay, yeah, we are going to add someone. And and what are what is that role that you’re adding? And how do you continue to ensure that we’re, you know, that we keep this focus as we look to the future?Shayla McCormick — For us, my kid’s pastor is obviously very high capacity, you know, and she is a multiplier. And her greatest use of her time for me is connecting with those families, is creating opportunities for them to connect, and hiring another person is going to free her up to connect more with families on the weekends, and to spend more of her time being strategic.Shayla McCormick — And so she needs to duplicate another her on the weekends that can make sure they’re facilitating volunteers and they’re making sure people are encouraged and that teams are built and that people are showing up and schedules are being done. And it’s it’s high people, but it’s also task and responsibility that comes off of her plate that frees her up to um do the thing that she’s great at.Rich Birch — Yeah, that’s fantastic.Shayla McCormick — And obviously, she’s given all that stuff away in this season, but now we’re also using that as a developmental role to potentially be a kids director at another location when we launch a location.Rich Birch — Right. Yeah. There will be more, hopefully more coastal locations in the future… Shayla McCormick — Yes. Rich Birch — …and you need to you know raise those people up now you have the ability to do that. This is one way, you know, to do that as well.Shayla McCormick — Yep. Yep. Right.Rich Birch — So put yourself in a, a, say a friend calls executive pastor calls and they’re in this kind of this topic. They feel like, man, my team is perpetually stretched.Rich Birch — We, we added a bunch of staff last year and, it just didn’t help. You know, it’s like we find it sure we’re starting out the new year here and our headcount is up, but people are as tired. They’re as burnt out as they’ve ever been. And it feels disproportionate. It feels like, oh, man, like I don’t this things are not getting better. What are they missing? What what are what’s the how would you coach them? Maybe some first steps that you would kind of help them to think about what they should be doing on this front.Shayla McCormick — So I think maybe first and foremost, I might ask what what work are you doing that really God never asked you to do, first of all? I think we, we, add a lot of things that aren’t probably the best use of people’s times. And so where have we added things that we didn’t need to add that aren’t adding value… Rich Birch — That’s good. Shayla McCormick — …that can, number one, lift something off of our team that maybe they don’t just, you know, doesn’t add value. Rich Birch — That’s good.Shayla McCormick — And so that would probably be one of the first places I would start. It was like what are what are you working on that God hasn’t asked you to do?Rich Birch — Yeah, what can we streamline? What do we need to pull back? Yeah, yeah.Shayla McCormick — Exactly. And then…Rich Birch — That’s good.Shayla McCormick — …secondarily, I think I would really focus on leaning into, and this is what we’ve done in in many seasons, is we’ve leaned into two things. Number one is starting to ask our team, like, hey, who’s who’s around you that you’re developing? I need you to pick three people, you know, and just start pouring into them. I know this this isn’t a, I know this doesn’t lift the load, necessarily in the moment, but I think it can help lift it for the future. So it’s like, hey, how am I teaching my staff to look for other leaders and developing those leaders? And the other question just went away from my mind.Rich Birch — Well, that’s a great one, though. This even it’s the idea of who are the two or three people that you’re developing, that’s a powerful idea. Because I think there’s think particularly if you’re a church that’s caught in this treadmill, um there probably are people in your orbit. There are there are volunteers that would be looking for more to do to look. But but oftentimes our team, we just they don’t see those people. They don’t because we haven’t challenged them to see those people.Shayla McCormick — It’s it’s it’s honestly a question that’s a regular part of all of our teams one-on-ones… Rich Birch — That’s cool. Shayla McCormick — …that one of the questions is, who’s next? Like you should always be replacing yourself. Rich Birch — Yeah, yeah. Who’s next? Yeah, that’s good.Shayla McCormick — And that is just a continual pipeline of people and it’s teaching them to see other people and develop people. And they know that when I come to this meeting with my leader, I need to be telling them what I did, who I’m investing in, you know, what that looks like. So that there’s like a pipeline of leadership.Shayla McCormick — And I even, like with with my own assistant, I’ll say this, she’s like, Shayla, how do I do that? It’s like I’m, she’s right, a doer, you know, she’s my assistant. But I said, honestly, the the way that there’s so much that you can give away, you can build volunteer teams to execute gift baskets when a, you know… Rich Birch — Yep. Shayla McCormick — Like there are things that we just have to teach people to start giving away… Rich Birch — Right. Shayla McCormick — …and equipping other people to do.Rich Birch — Yeah, that’s so good.Shayla McCormick — And I think it’s why I don’t I don’t use like being a large church with a small staff as like a bragging thing because I I don’t think that that’s necessarily healthy long term.Rich Birch — Yes. Shayla McCormick — But I think that it’s very strategic in how we have built a volunteer culture that is very high capacity and shows up and gets it done because we simply just haven’t said no… Rich Birch — Yep. Shayla McCormick — …and we’ve always looked for somebody else to come up underneath us.Rich Birch — Yeah, that’s good. I know for for me in seasons when I led in fast-growing churches… Shayla McCormick — Yeah. Rich Birch — …churches that were deemed as some of the fastest growing churches in the country, I would say to my… Now, I sat in a different seat than you were because I was never like a founding team member. Well, that’s not actually not true. That’s not actually not true. I was in one church. But but I always tried to hold my role with open hands, even with my team. Shayla McCormick — Yes. Rich Birch — I would say, listen, the the people that I don’t I don’t want to get in the way of the mission, the mission is bigger than my job and my role.Shayla McCormick — Yes.Rich Birch — And there might come a season when the ministry will outpace me and I need to be willing to step aside.Shayla McCormick — Yep. Yes.Rich Birch — And that whenever I said that, there was always like, it freaked people out a little bit. They were like, oh my goodness, what are you saying? What are you saying? But I do think that those people that got us here may not necessarily be those people that will get us there. I’d love to hear your thoughts on that. And and this does not apply to any of the 25 people currently employed at Coastal Church, but help us understand…Shayla McCormick — Hey, we’ve had this conversation with all of them, so it could apply to them.Rich Birch — Oh good. Okay. Okay, good. I Okay, good. I didn’t want to you know have people listen to it at your church and be like, oh my goodness. But help me understand how you think about that as a leader, because I think that’s a real dynamic in this area.Shayla McCormick — Yeah, there’s there’s two two things, two almost analogies that that I’ll give you. One was when we were a smaller church, we were a growing church, we were a church plant, and somebody gave us some some great advice. And they said, listen, the people you start with are not going to be the people you finish with, and that’s not a bad thing. That that happens. Rich Birch — Yep.Shayla McCormick — And they said, when you are building something, there’s a phase of that building that requires scaffolding. Rich Birch — Yep. Shayla McCormick — And scaffolding serves a purpose in that season to build the structure and the walls and and all of the things, but there is a point where that scaffolding has to come down… Rich Birch — Yeah. Shayla McCormick — …in order for you to utilize that building or that space effectively. Rich Birch — Yep. Shayla McCormick — And I think sometimes that’s people in a way. Like they serve a purpose for a season, but it’s not like, it’s not like oh, now they can’t serve in any capacity or any way. It’s just that the role that they played for that season was very important. But it looks different in the next season. And we have to be okay with that if we want to continue to grow.Shayla McCormick — As we’ve grown, there was actually people probably know the name Charlotte Gambill. Charlotte Gambill has invested a lot in our team and in in our church. And she came in and did a ah session with us. And one of the things that she talked with us about is like, if you think about a a vehicle, right? And that vehicle is there to get you to the destination of where you’re going. And that vehicle has tires. And those tires have to be rotated.Rich Birch — Right, oh, that’s good.Shayla McCormick — And as a team member, you are like a tire. And what you are doing is getting that vehicle to the proper destination. But if you don’t allow yourself to be rotated, then there’s going to be a problem in getting that vehicle to the location. Rich Birch — That’s good.Shayla McCormick — And so language that we use is this is mission over position. Rich Birch — Oh, that’s good.Shayla McCormick — And your position may change. Your position may rotate. But this is not about your position, this is about your mission. And if you’re not here because of the mission, then you’re gonna be fixated on your position.Shayla McCormick — And so our team knows that. We we talk about that very frequently, like, hey, remember this is mission over position. And we’re gonna we’re gonna rotate the tire today.Rich Birch — Yep.Shayla McCormick — But this is because this is for the mission, not because of your position. Rich Birch — Yeah.Shayla McCormick — And so we just consistently have those conversations. And if we if we don’t rotate those things, And if there’s something that’s worn out and we don’t change it, it’s going to affect the mission of where that organization is going.Rich Birch — Yeah, it’s so true.Shayla McCormick — Yeah.Rich Birch — That’s good. That’s, that’s worth the price of admission right there. I think, you know, I think so many of us, um you know, people who are listening in their church leaders, they love people. They want to see them take steps towards Jesus. And, you know, we hold onto people too long or we, or we, you know, we always believe the best. We’re like, no, they’re going to get there. They’re going to get there.Rich Birch — But what would you say to a leader? You know, Give us some courage to say, hey, maybe there’s a team member we need to rotate, either find a different seat on the bus, or it might be we we need to move them off this year. Like we need to get them on a performance improvement plan and do the like, hey, you’re not leaving today, but it’s like, this has got a change. You’ve got a shift from being a doer to being an equipper. And we’re going to work on this for the next three months. But we need to see, we actually actually need to see progress on this. Give us some courage to do that. Talk us through that. If that’s the if that’s the leader that’s listening in today.Shayla McCormick — I mean, I think first of all, if you’re sensing that and you’re feeling that, you need to start having some very honest conversations. I think Proverbs is very clear when it says, bind mercy and truth around your neck. Like, we can have those truthful conversations while still being merciful. And, you know, if if you’re not clear with people, then there’s just, then there’s there’s going to be hurt, there’s going to be bitterness, there’s going to be all of those things. And so if you can just even start the conversation, if you’ve been frustrated for a long time but you haven’t said anything, honestly, it’s your fault. Rich Birch — Right. Yes. Shayla McCormick — Because you’ve allowed it for so long. Rich Birch — Right. Shayla McCormick — And now that’s that’s you’ve allowed behavior to continue. So the first step I think is just giving yourself freedom to have a mercy and truth conversation, right? Of just going, hey, like I know your your heart is here I know you have vision for this organization, but there’s just some things that need to adjust. Rich Birch — Right.Shayla McCormick — And so we’re going to bring some clarity to those things that need to adjust.Rich Birch — That’s good.Shayla McCormick — And you have those conversations and then, hey, let’s check in a month from now and just here’s some action steps for you to do. And it just gives framework for like, okay, now if they’re not doing those things, you’re just like, you know, hey, do you, we asked the question, do you get it? Do you want it? And do you have the capacity to do it? Rich Birch — That’s good.Shayla McCormick — If they have, if they get it and they want it, but they don’t have the capacity, they have to change their seat, you know.Rich Birch — Yeah, that’s good.Shayla McCormick — And so for me, I think it’s really starting off with the clarifying conversation… Rich Birch — Yeah. Shayla McCormick — …if you haven’t had that. Rich Birch — Yeah, that’s good. Shayla McCormick — And in that clarifying conversation leads to either an off-ramp or an adjustment of seat.Rich Birch — Yeah. Yeah, that’s so good. I know that there are people who are listening in who that you know, like, hey, I’ve got to make a change. I have this staff member, team member that’s got to make a change. We can’t do this for another year. And even that idea of sitting down, having a you know, a truthful, but merciful conversation and doing exactly what Shayla said there. Let’s have the conversation and then document it. Shayla McCormick — Yes.Rich Birch — Here’s exactly what we talked about. Here are the three or four things that we need to see progress in the next month on. And we love you dearly, but in a month, we’re going to come back and actually ask you on that. My experience has been when you have that…Shayla McCormick — And even…Rich Birch — Yeah, go ahead.Shayla McCormick — …even asking at the end of that, like, hey, do you have any questions? Or even repeat back to me what you heard… Rich Birch — Right. Shayla McCormick — …because I want to understand how you’re receiving the information that I just gave you, because it can help you even go a little bit deeper in shaping that.Rich Birch — Clarify it. Yeah, that’s so good. Well, this has been a great conversation. Question that’s not really, it’s just kind of a broader question… Shayla McCormick — OK. Rich Birch — …about this coming year. What are the what are the questions that are kicking around in your head for this year as you look to 2026 as we come to kind of close today’s episode? What are you thinking about? Might be around this. It might be around other stuff. What are you thinking about this year?Shayla McCormick — Ooh, I was actually talking to my husband about this. We’re getting ready to go into a leadership team meeting, and the thing that’s just been sitting in my head, and this is so probably counterintuitive to large church, but it’s how can I grow smaller?Rich Birch — That’s good.Shayla McCormick — And so I’m just trying to think how can we be more intentional as we grow to make a large church feel small? And then I’m also thinking, are we building a church that can grow without us? So how, you know, is it only because of us that things are happening? Or how are we, again, ah equipping people that if we weren’t here, it would continue on? Rich Birch — I love that.Shayla McCormick — So how do I grow smaller? And would this survive without us?Rich Birch — Wow, those are two super profound questions. And they are so totally related to what we’re talking about today. Both of those, you’re only going to get to it feeling smaller. You know, that is that is the great irony of a growing church. I’ve said that to many. I didn’t I wasn’t as eloquent as you were there, but one of the, the interesting kind of tensions is when you become a church of 5,000, 10,000, 15,000, you get around those circles. Those churches are asking the, how do we be more intimate? How do we, um you know, we, okay. So we figured out how to gather crowds and, but how do we go beyond that? Right. How do we, how do we now, you know, really drive into deeper, more intimate conversations? I love that. And yes.Shayla McCormick — Systems just complicate things. Rich Birch — Yes. Shayla McCormick — So it’s like, how do you how do you simplify? I really appreciate you, appreciate your leadership and all that you’re doing and how you helped us today. And if people want to track with you or with the church, where do we want to send them online?Shayla McCormick — Yeah, they can follow our church on Instagram. It’s at Coastal Church or visit our website, coastalcommunity.tv. I’m not super active on Instagram, but you can follow me if you want to @shaylamccormick.Rich Birch — That’s great. Shayla, I really appreciate you being here today. And thanks so much for helping us out as we kick off 2026.Shayla McCormick — Of course. Thanks so much, Rich.

What You'll Learn: The second half dives deeper into the people side of continuous improvement. Dave explains how Nemawashi and intentional conversations help build alignment, trust, and momentum. Listeners learn why asking thoughtful questions—like “who else should we talk to?”—can naturally expand buy-in and lead to better decisions. The episode wraps with reflections on leadership, learning, and staying connected within the Lean community.Key Takeaways:How Nemawashi helps build buy-in naturallyWhy asking “who else should we talk to?” strengthens decisions and alignmentHuman, Pet, and Animal Nutrition Company: WebsiteClick Here for Dave Kippen's LinkedInLean Solutions Website

Monica Rich Kosann is an internationally recognized fine jewelry brand based in New York. Rooted in the idea that every woman has a story to tell, the collection encompasses lockets, rings, necklaces, bracelets, and earrings that inspire and empower the wearer. The eponymous label was founded in 2004 by Designer and Chief Creative Officer Monica Rich Kosann–member of the Council of Fashion Designers of America–as an extension of her passion for fine art photography and storytelling. She runs the company with her husband Rod, who serves as CEO.A Certified B Corporation working to meet the highest standards of quality and excellence, Monica Rich Kosann crafts sustainable heritage pieces that are made ethically and responsibly. The brand is sold in over 120 retailers across the country, has three free standing stores - two in New York and one at Somerset Collection in Troy, a shop at Bergdorf Goodman and a robust direct-to-consumer business. Designed using 18K Yellow Gold and Sterling Silver, Monica Rich Kosann designs precious gemstones and diamonds to ensure quality that lasts from generation-to-generation as modern heirlooms. A favorite with celebrities, Monica Rich Kosann pieces have been worn by incredible women throughout the years including Kelly Clarkson, Allison Williams, Sarah Jessica Parker and Gisele Bundchen.In This Conversation We Discuss: [00:00] Intro[00:37] Sponsor: Taboola[01:54] Inspiring growth through authentic vision[06:58] Persisting through early business rejection[10:11] Building momentum through supportive communities[11:10] Sponsor: Next Insurance[12:41] Diversifying channels to reach more customers[16:32] Callouts[16:42]  Enhancing products through storytelling[21:00] Strengthening brands through right partnerships [24:02] Sponsor: Electric Eye[25:10] Building dedicated teams that enjoy their craft[26:19] Focusing business principles around your “Why”[28:02] Finding your unique approach and sticking with itResources:Subscribe to Honest Ecommerce on Youtube youtube.com/c/HonestEcommerce?sub_confirmation=1Lockets, fine jewelry, and luxury gifts monicarichkosann.comFollow Monica Rich Kosann linkedin.com/company/monica-rich-kosannFollow Rod Kosann linkedin.com/in/rodkosannReach your best audience at the lowest cost! discover.taboola.com/honest  Easy, affordable coverage that grows with your business www.nextinsurance.com/honest  Schedule an intro call with one of our experts electriceye.io/connect  If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

In this episode of The Association Insights Podcast, host Colleen Gallagher sits down with Katy Doss, Founder & CEO of Script Marketing, for a practical conversation on the marketing basics associations can't afford to skip—especially as attention gets harder to earn and teams are stretched thin.While Katy's work centers on marketing for outdoor service businesses, her approach translates directly to association challenges: building trust, staying visible without overdoing it, and creating consistent member engagement that actually drives action.

The ministry is your process of sharing God with people at the point of their need. That grows out of the concept that we were just talking about your good works glorify God. Broadcast #6972To help support this podcast, please visit walkwiththeking.org/donate and select "Podcast" from the dropdown menuA transcript of this broadcast is available on our website here. To hear more from Bob Cook, you can find Walk With The King on Facebook or Instagram.

Amy Weisenbach, CMO of The New York Times, recalls some crucial advice she received early in her career: "Don't come to me and say, how do I do this? Come to me and say, here's the problem. Here's what I think I should do. What do you think?" After cutting her teeth at companies like Jim Beam and Unilever — where she helped build one of the most provocative brands of the early 2000s, Axe Body Spray — Amy now leads marketing at one of the world's most storied media companies. Along the way, she's learned that the best brands understand everything communicates, from a Memorial Day sale to a Super Bowl spot. Today on Building Better CMOs, Amy talks with MMA Global CEO Greg Stuart about the hard-won journey from 2 million to 12 million subscribers, why the Times' leadership chose to invest in journalism when others were cutting, and the "Truth Is Worth It" campaign that made journalists proud of their marketing team for the first time. They also discuss the secret to hiring performance marketers who care about brand, as well as the value of trusted, human-reported journalism in an age of AI-generated content. ⁠⁠⁠Full transcript⁠⁠⁠ This episode was produced and edited by Eric Johnson from ⁠⁠⁠LightningPod⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠Follow Building Better CMOs in your podcast app⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠Rate and review the podcast⁠⁠ ⁠⁠ ⁠⁠⁠⁠⁠⁠Amy's LinkedIn⁠⁠⁠⁠⁠⁠ ⁠⁠Greg's LinkedIn

The Referable Client Experience with Stacey Brown Randall   Most business owners say they want more referrals. Very few are actually drowning in them. The default strategy is to do good work, hope people notice, and maybe ask for introductions when things get slow. In this episode of Profit Answer Man, I sit down again with referral expert and author Stacey Brown Randall to talk about why that approach does not work and how to build a truly referrable client experience.   Stacey has spent years helping small business owners generate referrals without asking, without incentives, and without feeling manipulative. Her new book, The Referrable Client Experience, dives into how your day to day client journey can become your most powerful referral engine.   In This Episode, You'll Learn: Referrals, Introductions, and Word-of-Mouth Are Not the Same Thing. One of the first big shifts Stacey brings is simply defining our terms. A referral happens when a referral source connects you directly to a prospect, clearly identifies a need, and positions you as the solution. An introduction is just a connection. There is no identified need. Word-of-mouth buzz is when someone talks about you or gives out your name, but you are never actually connected. Most business owners lump all three together. The problem is that only one of them consistently leads to new clients. If all you are getting is introductions and vague "I mentioned you to someone" comments, you are not really running a referral strategy. Your Small Size Is Your Superpower. When we talk about "client experience," most people picture big company initiatives, software, and dashboards. Stacey defines client experience more simply as how your client feels while they work with you. That is where small business wins. You can: Make clients feel seen and remembered, Adjust quickly when something is off, Add personal, human touches that big companies could never scale, If you want to go from a good client experience to a referrable one, you have to understand the emotions you are creating along the way and be intentional about them. The Science Behind Why Referrals Happen. Referrals are not magic. Stacey frames them through three lenses: What happens in the brain of the referral source. When someone makes a great referral, "feel good" chemicals fire in their brain. They get to be the hero who solved a problem for someone they care about. It is about them helping the prospect, not about you. The psychology of trust. Referral sources do not need to know every credential or detail about you. What matters is that they trust you as a person and do not forget you. That trust is nurtured by consistent, human touch points, not by dumping your resume on them. Behavioral economics. Instead of manipulating reciprocity, Stacey focuses on the positive side: using surprise, delight, and variety in your touch points so people remember you and feel connected to you. Gifts, Touch Points, and What Actually Lands. Gifts can be powerful but they are often used poorly. Stacey's guidance: A gift should not be tied directly to a single referral, or you train people to expect a payout each time. For each referral source, build a plan of five to seven touch points over the year that happen whether or not referrals come in. Use gifts sparingly, and make them meaningful, humorous, or heartfelt enough to be memorable. If it took you two seconds to choose and send, it probably will not stand out. For actual referrals as they happen, Stacey recommends something simple and powerful: a handwritten thank you note. Be Strategic, Not "Spray and Pray". When owners want more referrals, they often default to more networking. More coffee dates, more events, more people. Stacey calls out the problem with this "spray and pray" approach. Instead, she encourages business owners to: Identify their ideal referral sources by asking, "Who regularly sees my ideal client before I do?" Focus on building real relationships with those few instead of trying to convert every person in the room. Accept that it is a numbers game, but a strategic one: you may meet a hundred people and end up with three or four true referral partners.   Key Takeaway: Referrals are not a mystery reserved for the lucky few. They are the predictable result of a client experience that makes people feel seen, cared for, and confident enough to put their reputation on the line for you. When you understand the science behind referrals and build a simple plan around your best referral sources, you can stop chasing cold leads and start welcoming more ideal clients who already trust you.   Bio: Stacey Brown Randall is the author of the new book, The Referable Client Experience, and the multiple award-winning book, Generating Business Referrals Without Asking. She is also the host of the Roadmap to Referrals podcast. Stacey teaches business owners how to generate referrals naturally…without manipulating, incentivizing, or even asking. She has been featured in national publications like Entrepreneur magazine, Investor Business Daily, Forbes, and more. She received her Master's in Organizational Communication and is married with three kids.   Links: Websites: https://staceybrownrandall.com/ https://referableclientexperience.com/ Social Media: www.linkedin.com/in/staceybrandall https://www.instagram.com/staceybrownrandall/ https://www.facebook.com/StaceyBrownRandall https://www.youtube.com/@referralswithoutasking   Conclusion: Referrals don't come from luck, pressure, or clever tactics—they come from the way your clients and referral sources feel throughout their experience with you. Stacey's insights remind us that when you create a journey rooted in trust, care, and thoughtful connection, referrals become a natural byproduct—not a struggle. By understanding the science behind why people refer and building a simple, intentional plan around your best referral sources, you can replace unpredictable lead generation with a reliable, relationship-driven system that grows your business sustainably and profitably.   #ProfitAnswerMan #SmallBusinessGrowth #Referrals #ClientExperience #BusinessProfit #CashFlow #TrustedAdvisor #BusinessStrategy   Watch the full episode on YouTube: https://www.youtube.com/@profitanswerman Sign up to be notified when the next cohort of the Profit First Experience Course is available! Profit First Toolkit: https://lp.profitcomesfirst.com/landing-page-page  Relay Bank (affiliate link): https://relayfi.com/?referralcode=profitcomesfirst Profit Answer Man Facebook group: https://www.facebook.com/groups/profitanswerman/ My podcast about living a richer more meaningful life: http://richersoul.com/ Music provided by Junan from Junan Podcast Any financial advice is for educational purposes only and you should consult with an expert for your specific needs.

Why Physical Touchpoints Are Beating Funnels at Customer Retention EP331 of Profit With A Plan Podcast Released Date: December 16, 2025   Guest:  Mark Stern, founder and CEO of Custom Box Agency Host: Marcia Riner, Business Growth Strategist, Infinite Profit®  

In this episode of The Sustainable Hospitality Podcast, host Kathy Sue McGuire sits down with Tammy Pahel, Vice President of Spa & Wellness Operations, and Executive Chef Christopher Robinson of Carillon Miami Wellness Resort. Together, they unpack what it truly means to operate a wellness-focused resort—far beyond a traditional spa offering. The conversation explores how Carillon integrates wellness across food, movement, sleep, technology, and guest experience. From regenerative sourcing and personalized nutrition to AI-driven sleep systems and touchless wellness technologies, Tammy and Chef Chris share practical insights into building a holistic, evidence-based wellness ecosystem that benefits guests, staff, and the bottom line. ⸻

Ese Executive Search - Was unterscheidet einen strukturierten Mitarbeiterlebenszyklus von einer wirklich erlebbaren Employee Journey? Und warum ist genau diese Perspektive heute entscheidend, um Mitarbeitende langfristig zu binden? In dieser Folge spreche ich mit Hans-Heinz Wisotzky, Geschäftsführender Gesellschafter und Co-Autor des Buchs „Die perfekte Employee Journey und Experience“. Gemeinsam tauchen wir ein in die wichtigsten Stationen der Employee Journey – von Recruiting bis Offboarding – und diskutieren, wie Unternehmen durch bewusste Touchpoints, New Work und messbare Maßnahmen echte Zufriedenheit und Performance schaffen können.Werbepartner der Folge: beyobie Datenchaos im HR-Team? beyobie bringt Klarheit.Wenn es einen Frust hinter Datenanalysen im HR gibt, dann ist es dieser: zu viel Aufwand, zu wenig Aussagekraft. Mit beyobie verbindet ihr ganz einfach eure HR-Systeme und verwandelt eure HR-Daten im Handumdrehen in starke Argumente fürs Management – ganz ohne Excel-Marathon. 

The 2025 MacVoices Holiday Gift Guide #6 kicks off with a lively mix of community banter and practical tech recommendations by Bart Busschots, Kirschen Seah, Mike Burke, and Chuck Joiner. Picks include a rechargeable wallet tracker, travel-friendly guided tour apps, sustainable coffee gear, foldable keyboards, a compact control surface, a powerful dictation tool, and pro-level video-switching software, each reflecting the interests of the panel members. (Part 1)  MacVoices is supported by CleanMyMac from MacPaw. Get Tidy Today! Try 7 days free and use my code MACVOICES20 for 20% off at clnmy.com/MACVOICES. Show Notes: Chapters: [0:00] Gift Guide introduction [0:32] Panel welcome and format overview [1:55] Meeting the guests and holiday camaraderie [4:42] First pick: Chipolo rechargeable wallet card [7:40] Second pick: GuideAlong offline narrated travel tours [11:27] Third pick: OXO Quick Brew coffee device [18:26] Fourth pick: ProtoArc foldable Bluetooth keyboard [21:05] Sponsor message: CleanMyMac holiday edition [23:00] Fifth pick: Stream Deck Neo compact controller [25:55] Sixth pick: MacWhisper dictation and transcription [30:20] Seventh pick: Thule bike rack engineering [34:20] Eighth pick: Switcher Studio iPad-based video switching [38:39] Closing and support information Links: Kirschen Seah Chipolo CARD - Rechargeable wallet tracker card, Bluetooth tracker, item locator, passport finder compatible with Apple Find My or Find Hub https://amzn.to/44YRvMT Elgato Stream Deck Neo – 8 Customizable Keys, 2 Touch Points https://amzn.to/4oLtNuN RoadID Apple Watch ID https://www.roadid.com/products/apple-sidekick-stainless-sport-id Optional IDProfile https://idprofile.com AirFly SE from 12South https://amzn.to/44PutrL Mike Burke: GuideAlong http://guidealong.com MacWhisper Pro https://apps.apple.com/us/app/whisper-transcription/id1668083311 "The Holding It Together" Bundle Gaffers Tape (2" x 30 Yards) Strong Hold, Easy to Rip, Residue-Free Professional Grade Floor Tape for Electrical Cords, Matte Finish Non Reflective, Weather Resistant https://amzn.to/48N5Xc1 BongoTies Original Bongo Ties A5-01 - 10 Pack ~ Professional cable ties made of natural rubber and bamboo https://amzn.to/44hxLUA Paracord Planet 550lb Paracord – 7 Strand Type III Tactical Parachute Cord https://amzn.to/3XMKbjA SOOOEC 100 Pack Reusable Zip Ties Assorted Sizes 6+8+10+12 Inch https://amzn.to/3XK5l1U Peak Design Tech Pouch https://amzn.to/3KB1Ho4 Bart Busschots: OXO Brew Rapid Brewer - Portable Coffee Maker https://amzn.to/3MssIKQ OXO Good Grips Silicone Reusable Bags – 4 Piece Lunch Set https://amzn.to/48Q72A2 Thule EuroWay G2 920 Bike Rack for car https://amzn.to/4aAUxKT Peak Design Roller Pro Carry-On https://amzn.to/3MybICR Lego Star Trek: U.S.S. Enterprise NCC-1701-D  https://www.lego.com/en-us/product/star-trek-u-s-s-enterprise-ncc-1701-d-10356 Brick Popper - World's Fastest Separator Tool - Efficient Remover for Kids and Adults https://amzn.to/4ac82Rj Chuck Joiner: ProtoArc Foldable Bluetooth Keyboard, XK01 Folding Wireless Portable Keyboard with Numeric Keypad, Full-Size Travel Keyboards for iPad Tablet Smartphone Laptop https://amzn.to/4oMWgjU Switcher Studio https://www.switcherstudio.com OWC 2TB Express 1M2 40Gb/s Portable NVMe SSD USB4 (Thunderbolt Compatible/USB-C) Ultra Fast External SSD Drive https://amzn.to/4aFqFNv Lexar 2TB ES5 Magnetic External SSD, Up to 2000MB/s, Compatible w/MagSafe https://amzn.to/3XKz1Mo Guests: Mike Burke is a corporate technical trainer and automation enthusiast who specializes in creating structured systems that blend productivity techniques with practical technology solutions. Drawing on his background as a former high school science teacher, Mike brings a methodical, educational approach to complex technical concepts. Through his blog and YouTube channel, he shares insights on macOS automation technologies including Keyboard Maestro, AppleScript, and shell scripting. Mike is passionate about the concept of "digital mise en place" — creating thoughtfully organized digital environments that eliminate friction and support creative work. When not exploring new automation techniques, Mike can be found documenting his family's quest to visit all U.S. National Parks. His web site is TheMikeBurke.com.   By day, Bart Busschots is a Linux sysadmin, cyber security expert, and Perl programmer, as well  a keen amateur photographer when ever he gets the time. Bart hosts and produces the Let's Talk podcast series - a monthly Apple show that takes a big-picture look at the last month in Apple news, and a monthly photography show focusing on the art and craft of photography. Every second week Bart is the guest for the Chit Chat Across the Pond segment on Allison Sheridan's NosillaCast. You can get links to everything Bart gets up including a link to his photography and his personal blog. Kirschen Seah's background is Computer Sciences with interests in Software Engineering, User Experience, and Mac OS X / iPhone OS development. She started programming with BASIC in 1978 on an Apple ][ and have over 30 years of experience in the field. Kirschen worked on OPENSTEP (precursor to Mac OS X Cocoa) graphical prototyping applications initially when she joined Rockwell Collins (now Collins Aerospace) in 1999, and was a Senior Principal Systems Engineer in the Flight Management Systems department focussed on the user interface for pilot interaction. Prior to joining Rockwell Collins Kirschen worked at Acuity (formerly ichat) developing interactive user interfaces for live chat customer service agents. Now retired, there's now more time to share technical insights on her blog, develop useful scripts (Python, shell), and write Shortcuts. Kirschen is really motivated to share her experience to help fellow software practitioners develop better skills – be that in good design, implementation, or computer science fundamentals. Find her at FreeRangeCoder.com. Support:      Become a MacVoices Patron on Patreon      http://patreon.com/macvoices      Enjoy this episode? Make a one-time donation with PayPal Connect:      Web:      http://macvoices.com      Twitter:      http://www.twitter.com/chuckjoiner      http://www.twitter.com/macvoices      Mastodon:      https://mastodon.cloud/@chuckjoiner      Facebook:      http://www.facebook.com/chuck.joiner      MacVoices Page on Facebook:      http://www.facebook.com/macvoices/      MacVoices Group on Facebook:      http://www.facebook.com/groups/macvoice      LinkedIn:      https://www.linkedin.com/in/chuckjoiner/      Instagram:      https://www.instagram.com/chuckjoiner/ Subscribe:      Audio in iTunes      Video in iTunes      Subscribe manually via iTunes or any podcatcher:      Audio: http://www.macvoices.com/rss/macvoicesrss      Video: http://www.macvoices.com/rss/macvoicesvideorss

Cómo pasar de "te dejó en visto" a "reunion agendada"En este episodio me acompaña mi amigo desde España, David Navas, uno de los mayores expertos en prospección B2B y cofundador de Outbounders. Y nos fuimos directo a un tema que a todos los vendedores nos duele: cómo hacer un seguimiento efectivo durante la etapa de prospección, antes de que exista propuesta, antes de que exista interés… cuando todavía estamos peleando por esa primera reunión.David rompe con la idea de que la prospección es “mandar mensajes y esperar suerte”. No.La prospección es un proceso, una cadencia bien pensada, con Touch Points que aportan valor, multicanal, y con una lógica que muchos vendedores nunca han usado. Aquí hablamos de:Cómo iniciar siempre con un “toque suave” (LinkedIn o email) sin pedir nada.Qué hacer cuando el prospecto no responde después de varios intentos.Qué tipo de mensajes funcionan mejor según el canal.Cómo diseñar una cadencia multicanal (LinkedIn + email + llamada + video) que realmente convierte.Por qué tu tono y tu actitud valen más que tu script.El famoso “correo de fuego”, el último mensaje de una cadencia que aumenta entre 10% y 20% las respuestas.Qué hacer con respuestas “neutras” como el típico: “Gracias”.Además, David comparte tácticas súper prácticas:cómo romper patrones en llamadas, cómo hacer personalización real sin perder tiempo, cómo aprovechar social proof en video mensajes y cómo evitar parecer un call center desesperado.Terminamos con un cierre muy humano donde él comparte su filosofía de vida: equilibrio, curiosidad y aprender siempre algo nuevo.Si te interesa mejorar tu prospección, este episodio es de escucha obligatoria.

In dieser Episode diskutieren Patrick und Joerg das zentrale Konzept des Involvements und warum es für Kaufentscheidungen, Markenführung und gerade auch digitale Touchpoints so entscheidend ist. Sie beleuchten, wie Usability, Kommunikation und digitale Nutzererfahrung die Wahrnehmung von Angeboten prägen – und weshalb Unternehmen viel zu oft an ihren Kunden vorbeientwickeln. Die beiden sprechen zudem über die Entwicklung von Speichermedien, Herausforderungen der Automatisierung sowie die Angst vieler Kunden beim Online-Kauf, besonders von Pflanzen im Online-Webshop. Es zeigt sich, dass Involvement ist ein mächtiges Konstrukt aus der Konsumentenpsychologie, das immer noch unterschätzt wird.  

Crocs and ZMS turn inspiration into impact - fusing cultural pulse, bold storytelling, and live moments at our Brand Experience Hub. Dive in with Yann Le Bozec, Group VP & Head of Marketing at Crocs, as he reveals how entertainment-led campaigns spark true connections and scale brand love. The most recent example he brings: Their collaboration with The Elevator Boys.

In dieser Adventskalender-Episode zeigt Uwe Berndt (mainblick) klar und datenbasiert, warum getrennte Abteilungen nicht nur ineffizient, sondern 2026 ein echtes Geschäftsrisiko darstellen. Kunden erwarten heute konsistente Erlebnisse über alle Touchpoints hinweg — doch viele Unternehmen scheitern genau daran. Was das für Kommunikation, Marke und Wachstum bedeutet, erklärt Uwe in seiner steilen, aber präzise belegten These.

In dieser Episode spreche ich über eine der größten Lügen im Online Marketing: dass du „mehr Content brauchst, um mehr zu verkaufen". Bullshit. 2025 kaufen Menschen nicht mehr, weil sie deine Reels hübsch finden. Sie kaufen, weil sie dich fühlen. Weil sie deine Energie spüren. Weil sie deine Klarheit erleben. Weil sie dir vertrauen. Und genau das passiert nicht in 5-Sekunden-Reels oder perfekt designten Karussells. Es passiert im Instagram Live — dem meist unterschätzten Format auf der gesamten Plattform. In dieser Episode erfährst du: ✨ warum Instagram Lives 20x mehr Vertrauen aufbauen als herkömmlicher Content ✨ wie Live-Content automatisch deine Community qualifiziert ✨ weshalb Menschen nach einem Live das Gefühl haben, dich „zu kennen" ✨ wie du mit einem einzigen Live mehrere Touchpoints abdeckst ✨ wie du durch Micro-Commitment-Verhalten schneller Verkäufe kreierst ✨ und warum echte Sichtbarkeit nicht durch Performance entsteht, sondern durch Präsenz Wenn du das Gefühl hast, viel zu posten — aber wenig Resonanz zu bekommen, dann wird diese Episode dir wie ein Lichtschalter vorkommen. Instagram wird plötzlich Sinn machen. Deine Sichtbarkeit wird tiefer. Deine Community wird echter. Und Verkaufen fühlt sich plötzlich nicht mehr schwer an. Diese Folge ist für dich, wenn du Instagram Marketing 2026 neu verstehen willst: – organische Sichtbarkeit – Vertrauen & Bonding – Community-Aufbau – Personal Branding – Content, der verkauft – emotionales Marketing – authentische Leaderinnen-Energie   Wenn du ernsthaft sichtbar werden willst — nicht lauter, sondern echter. Dann ist UNTAMED der Raum für dich. In UNTAMED lernst du, wie du deine Stimme findest, deine Wahrheit sprichst und eine Personal Brand erschaffst, die Menschen nicht nur erreicht — sondern tief berührt. Lass uns schnacken → Kennenlerncall   Let's stay connected: Instagram: sabine.spallek Mehr über meine Arbeit: beuntamed.de

Marketing im Kopf - ein Podcast von Luis BinderIn dieser Folge wird über verschiedene Unternehmen gesprochen, da Markennamen genannt werden, handelt es sich um UNBEZAHLTE WERBUNG!In dieser Folge: In der heutigen Podcastfolge von Marketing im Kopf geht's darum, warum die Betriebsform im Einzelhandel die Grundlage für jede Marketingentscheidung ist. Wir schauen uns an, wie sich Formate unterscheiden, welche Trends den Lebensmitteleinzelhandel verändern und warum Merkmale wie Sortiment, Preisniveau oder Servicegrad bestimmen, wie Kundinnen und Kunden ein Geschäft wahrnehmen. Außerdem werfen wir einen Blick darauf, wie moderne Formate entstehen und warum sich Marketing ständig anpassen muss. mitredet. Vom Techniker bis zum Management.____________________________________________Marketing-News der Woche:Black Friday zwingt Marken zu schlaueren Media-StrategienNeue Nielsen-Daten zeigen: Die Bruttowerbespendings rund um den Black Friday liegen unter Vorjahr, während TKPs steigen und Rabattwerbung an Effizienz verliert. Viele Marken verlagern digitale Werbung auf andere November-Tage und testen differenziertere Marketing-Strategien.Deutsche haben genug von RabattschlachtenLaut einer YouGov-Studie kennen fast alle in Deutschland den Black Friday, aber nur 13 Prozent planen sicher einen Einkauf, ein Drittel ist unentschlossen. Also weniger „Alles muss raus“, mehr klare Mehrwerte, Service und Customer Experience in Social Media und digitaler Werbung.Instagram pusht Video-Editing und Competitive InsightsInstagram rollt neue Editing-Tools für Reels und ein Analytics-Update mit Competitive-Insights aus. Social-Media-Teams können Videos direkt in der App verfeinern, Benchmarks gegen Wettbewerber ziehen und datengetriebene Content-Strategien ohne zusätzliche Tools aufsetzen.In-Chat-Shopping: E-Commerce rückt in die KonversationIn-Chat-Shopping und KI-Produktempfehlungen verlagern sich beim Kaufprozesse direkt in Chats und KI-Suchen wie ChatGPT. Messenger, Service-Chats und conversational Commerce werden zu wichtigen Touchpoints im digitalen Marketing.____________________________________________Vernetz dich gerne auf LinkedIn: ⁠https://www.linkedin.com/in/luisbinder/⁠ Instagram: https://www.instagram.com/marketingimkopf/Du hast Fragen, Anregungen oder Ideen? Melde dich unter: marketingimkopf@gmail.com Die Website zum Podcast findest du hier. [⁠⁠⁠https://bit.ly/2WN7tH5⁠⁠⁠]

Motivation wird oft mit guter Laune verwechselt. Im B2B-Vertrieb, besonders wenn Technik und Beratung im Spiel sind, zählt angeblich das Datenblatt – und dann bleibt der Auftrag trotzdem aus. Wir kennen das flaue Gefühl, wenn es zäh läuft und die Pipeline stillsteht. Haben wir uns das schon einmal gefragt: Warum bewegen Fakten allein so selten? Ein klarer Rahmen, kleine Siege und ein ehrlicher Blick auf die eigene Energie bringen uns wieder in Bewegung. Nicht nur zuhören, sondern mitreden? Dann komm in unsere Community Vertrieb&Verkauf: https://stephanheinrich.co/skool  Motivation ist kein Zufall: Sie entsteht aus Sinn, klarer Richtung und dem nächsten machbaren Schritt. Wenn es hakt, Tempo reduzieren: 10-Minuten-Regel, eine Mikro-Aufgabe starten, Impuls erzeugen. Aktivitätsziele definieren (Anrufe, Gespräche, Angebote) statt sich am Endergebnis festzufahren. Reibung senken: Checklisten, Vorlagen, CRM-Snippets, feste Zeitblöcke ohne Ablenkung. Energie managen wie ein Projekt: Schlaf, Bewegung, Fokusfenster – kleine Routinen schlagen Willenskraft. Emotionen nutzen: Ein kurzer Win-Report nach jedem Kundengespräch festigt Momentum. Aus dem Alltag: Ein Team aus Ingenieur-Consultants steigerte Termine durch fünf klare Touchpoints und eine wöchentliche Verbindlichkeitsrunde. Motivation im Business: https://stephanheinrich.com/vertriebspsychologie/motivation/

Rückblick aus Hamburg: Warum du deine Praxisübergabe schon Jahre vor dem Verkauf mit Marketing vorbereiten musst! Wir starten in die nächste Runde und blicken zurück auf ein mega spannendes Event in Hamburg, zu dem wir von Divium eingeladen wurden. Wir durften dort vor einem spannenden Publikum einen Vortrag zum Thema Praxismarketing bei der Übergabe halten. In dieser Episode holen wir dich ab und teilen die wichtigsten Learnings des Tages! Du erfährst, warum die optimale Vorbereitung deiner Praxis auf einen Verkauf nicht nur Monate, sondern Jahre im Voraus beginnen muss. Wir sprechen über die notwendige digitale Basis (Website, Social Media, Google Business Profil) als klaren Wertfaktor für potenzielle Nachfolger. Außerdem diskutieren wir, vor welcher Weichenstellung du als abgebende Praxis stehst: Soll die Praxis eine spezialisierte Marke bleiben und damit eine spitze Zielgruppe von Übernehmenden anziehen, oder ist es sinnvoll, die Ausrichtung zu öffnen, um für eine größere Zahl von Nachfolgern attraktiv zu sein? Egal, welchen Weg du wählst – frühzeitige, bewusste Entscheidungen sind Unternehmertum in Reinkultur!. Die wichtigsten Erkenntnisse in kurzen Schlagzeilen - Frühzeitig planen: Alle Experten auf dem Divium-Seminar waren sich einig: Eine erfolgreiche Praxisübergabe muss strategisch und idealerweise Jahre im Voraus geplant werden. Selbst steuerliche Aspekte können schon zehn Jahre vor dem eigentlichen Zeitpunkt Vorbereitung erfordern. - Die Website ist dein Aushängeschild für Nachfolger: Für jüngere Zahnärzte ist eine funktionale, moderne Website (inklusive SEO und Online-Terminvergabe) absoluter Standard und der erste Touchpoint, um sich einen Eindruck zu verschaffen. Ein digitaler Auftritt ist die Basis für eine tolle Wertsteigerung deiner Praxis. - Zeige Authentizität durch Social Media: Social Media wird oft unterschätzt oder stiefmütterlich behandelt, liefert aber potenzielle Nachfolgerinnen authentischere Einblicke in das Team, die Atmosphäre und die Arbeitgebermarke, als es gestellte Fotos können. Wer eine gut aufgebaute Social-Media-Sichtbarkeit in der Region übergibt, hat einen entscheidenden Vorteil. - Dein Google Business Profil (GBP) muss professionell gepflegt werden: Das GBP ist das Standortschaufenster deiner Praxis und bleibt meist auch nach der Übergabe bestehen, deshalb ist aktive Datenpflege, saubere Benennung und vor allem das Management von Bewertungen (Reputation) essentiell. Wenn du Bewertungen aktiv einholst, stellst du sicher, dass die Menschen nicht nur aktiv werden, wenn sie sich beschweren möchten. - Schaffe klare Verhältnisse bei den Zugängen: Der höchste Wert ist der Besitz der digitalen Assets: Stelle sicher, dass dir die URL, die Internetseite, alle Werbe- und Social-Media-Konten gehören und du die Zugangsdaten in Händen hältst. Du musst deinem Nachfolger ein professionell aufgestelltes Unternehmen verkaufen können. Du möchtest mehr über die Veranstaltung erfahren? Wenn du dich dazu auch mal aktiv informieren möchtest, schau nach, wann der liebe Alex Schmidt von Divium und sein Team eine solche Veranstaltung wieder anbieten – es lohnt sich für jedes Alter. Link in den Shownotes. Hier findest Du die Shownotes / Links zur heutigen Episode: Die Internetseite der Zahnarztpraxis – immer zuerst mobil optimiert > https://parsmedia.info/die-internetseite-der-zahnarztpraxis-immer-zuerst-mobil-optimiert-75/ Der Social-Media-Booster für die Zahnarztpraxis – mit Franzi+Adrian > https://parsmedia.info/der-social-media-booster-fuer-die-zahnarztpraxis-mit-franziadrian-114/ DIWIUM > https://diwium.de/ Kontakt zu Patrick und Klaus: - [Patrick > LinkedIn](https://www.linkedin.com/in/patrick-neumann-3bb03b128) - patrick.neumann@parsmedia.info - [Klaus > LinkedIn](https://www.linkedin.com/in/klausschenkmann) - klaus.schenkmann@parsmedia.info - Telefonat mit Klaus: [Buche gerne einen Termin](https://doodle.com/bp/klausschenkmann/

Willkommen im nerdcafe – dem Podcast für alle, die mehr aus ihrer WordPress-Website machen wollen! Heute zu Gast ist Verena Bender. Verena ist Beraterin für Personal Brands und hilft dir dabei, mit deiner Expertise wahrgenommen zu werden. Sie ist überzeugt: Personal Branding ist keine Modeerscheinung, sondern betrifft jeden von uns. Egal ob es um Kund*innen, Chefs oder das eigene Netzwerk geht. Verena und ich kennen uns (natürlich - bei dem Thema) von LinkedIn - wo ich auch angefangen habe meine Personal Brand zu entwickeln und stets dran zu arbeiten. Außerdem durfte ich auch schon in ihrem Podcast vorbei schauen und zu WordPress und Websites sprechen. Heute freu ich mich, dass sie da ist und vielleicht auch was zu meiner Personal Brand sagen kann. Wir haben deswegen heute gesprochen über: Personal Branding, ab wann ist eine Person eine Brand? Warum ist das so wichtig, auf welchen Plattformen spielt sich das ab? Was soll ich posten und warum ist es so wichtig, zwischen persönlichem und privaten zu unterscheiden? Außerdem über Twitter, Netzwerke, LinkedIn und darüber, wie ihre Kund*innen sie finden. Was ist das nerdcafe? Im nerdcafe Podcast dreht sich alles um WordPress, Webdesign, Hosting, Content-Management-Systeme und die großen Fragen rund ums Web. Du bekommst praxisnahe Tipps zu Sicherheit, Backups, SEO und Social Media – perfekt für alle, die ein eigenes Webprojekt starten oder verbessern möchten.

Ein herzliches willkommen zu einer neuen Episode des Digital Product Talks! Heute zu Gast ist Michael Melcher, Vice President Innovation & Touchpoints bei NürnbergMesse.

The expiration of the Cybersecurity Information Sharing Act (CISA) on September 30, 2025, has resulted in a notable decline in U.S. cyber defense capabilities, with a reported drop of over 70% in the sharing of threat indicators. This lapse has created a legal and operational vacuum, leading to increased delays in alert dissemination and a rise in cyber threats, particularly in critical sectors such as healthcare and energy. Federal agencies and private companies are now hesitant to report incidents without the liability protections that CISA previously provided, resulting in a fragmented response to cyber threats.In response to the growing concerns over cybersecurity, the U.S. Congress has included a provision in the federal government shutdown legislation to extend CISA through the end of January 2026. This extension is crucial for facilitating the sharing of threat data between businesses and government agencies. Meanwhile, the Cybersecurity and Resilience Bill introduced in the UK mandates that medium and large IT management and cybersecurity service providers comply with minimum security standards, reflecting a shift towards greater accountability in protecting critical infrastructure.Additionally, Microsoft and 1Password are advancing passwordless technology, with Microsoft enabling the syncing of passkeys across devices and 1Password integrating a new native Passkeys plugin API for Windows 11. These developments aim to enhance user convenience and security, signaling a shift away from traditional password reliance. EasyDMARC has also launched Touchpoint, an AI-driven sales enablement tool for MSPs, while Enable has introduced a cyber warranty program offering financial protection for cyber incidents.For MSPs and IT service leaders, these developments underscore the importance of adapting to evolving cybersecurity regulations and technologies. The expiration of CISA highlights the need for private networks and MSPs to fill the intelligence gap left by government agencies. As compliance requirements tighten in the UK and the U.S., MSPs that can navigate these changes and assist clients in maintaining security and compliance will find significant opportunities in a rapidly changing landscape. Three things to know today00:00 U.S. Cyber Defense Falters as CISA Act Expires, Threat Sharing Plummets 70% Amid Budget Cuts04:35 Compliance Crossroads: New EU, UK, and U.S. Rules Reshape Data Protection and Cybersecurity for MSPs09:42 Vendors Push Simpler, Smarter Security: Microsoft Syncs Passkeys, N-able Adds Cyber Warranty, EasyDMARC Targets MSP Sales This is the Business of Tech.     Supported by:  https://getflexpoint.com/msp-radio/https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship

This episode of Sell With Authority is part of our special series exploring one of the most vital dynamics inside every agency's sales process: trust and distrust. You've been hearing from agency leaders who are leaning into this issue head-on. These conversations are not only timely — they're also forming the research foundation for my next book, The Trust Architecture, and a new series of Field Guides we'll be sharing with our community. As we've seen time and again from our work alongside agency owners and their teams — trust, or the lack of it, is often the biggest obstacle to having a sales pipeline that feels like a steady stream of right-fit prospects flowing into your agency. Which makes today's conversation a perfect fit for this series. Our special guest expert is Jerry Gennaria, President and CEO of TOKY. Jerry brings more than 30 years of experience helping professional service firms tell their story more effectively, build stronger businesses, and reach their full potential. He's also the host of The Intangible Brand podcast — where he explores what brand really means beyond the surface-level tactics. Here's why Jerry's perspective matters so much for this series… In a recent LinkedIn post, he made an incredibly sharp observation — when Southwest Airlines cut away the very things customers loved most about their experience, it wasn't just a rebrand. A brand isn't just graphics or identity — it's about who you are internally and how customers experience you externally. When you change that alignment — you break trust. That ties directly to what we saw in the 2025 Edelman Trust Barometer — when trust erodes, grievance and frustration take over — but when trust grows, optimism and loyalty follow. That's exactly the kind of work Jerry and his team at TOKY do every day — helping clients align their brand and their actions so that trust is reinforced at every single touchpoint. When your agency's brand and your actions are aligned — trust isn't an abstract idea. It's felt — in every interaction, every proposal, every conversation. When trust is felt at every touchpoint — selling more of what you do stops being about persuasion — and starts being about consistency. That's why we wanted Jerry's perspective to be part of this series. When I say we — I mean Hannah Roth, our Director of Strategy and Mad Scientist, is here with me for this conversation to bring her data-driven perspective into this discussion with Jerry — because when you combine brand alignment with real-world strategy — that's when trust becomes measurable and scalable. What you will learn in this episode:  How to make prospects feel seen — and why that matters for conversion Jerry's "brand is a promise delivered" philosophy for agencies The art and science of pushing back — and how it earns deep respect from right-fit clients Why authentic storytelling aligned with your brand delivers exponential results Ways to boldly show your expertise without being self-aggrandizing Why trust is not built in the big gestures Resources: Website: toky.com LinkedIn Personal: https://www.linkedin.com/in/gennaria/ The Intangible Brand: https://www.linkedin.com/company/the-intangible-brand/ TOKY: https://www.linkedin.com/company/toky-branding/ The Intangible Brand Podcast: www.theintangiblebrand.com

What if your podcast could power your marketing, client education, and sales conversations? In today's episode, I'm talking to service-based business owners who are ready to treat their podcast like a business asset, not just a hobby. I'm breaking down the main phases of your client journey and how your podcast can impact each touchpoint along the way. Clocking In with Haylee Gaffin is produced by Gaffin Creative, a podcast production company for creative entrepreneurs. Learn more about our services at Gaffincreative.com, plus you'll also find resources, show notes, and more for the Clocking In Podcast.Find It Quickly: Main phases of your client journey (1:07)Your podcast in marketing (1:31)Your podcast in the sales process (3:34)Your podcast in the client experience (7:58)Your podcast in retention and referrals (11:00)Review the Transcript: https://share.descript.com/view/FrIEEoLrogWConnect with Haylee:Gaffin Creative: gaffincreative.comInstagram: instagram.com/hayleegaffin Hosted on Acast. See acast.com/privacy for more information.

The Trial of Evocation, Part IFour of the massive elementals battle for glory and prizes – but the reward for last-place is death. Royale Theme: “Wizard Disco” by Louie Zong: https://louiezong.bandcamp.com/album/wizard-discoOriginal Music by Griffin McElroyAdditional Music in this Episode:  "Unforeseen Consequences (Remastered)" by Techthiest: https://techtheist.ru; "Simple Song" by Jar of Flies: https://jaroffliesofficial.bandcamp.com/; "Touchpoint" by Jason Shaw: https://audionautix.com/; and "Redemption" by Scott Holmes Music: https://scottholmesmusic.com/.Border Angels: https://www.borderangels.org/

On this episode of Game Makers, we explore three critical topics: how Delta Force's mobile revenue soared past PUBG's by 75% , why the "Take-Two Mafia" thesis is a myth centered on the wrong company , and a powerful framework for fixing your recruiting process by treating candidates like customers.In this episode, you will learn:MACRO: How Delta Force's monetization and LiveOps strategy led to a 6x revenue spike, and what its 97% revenue concentration in China means for Western studios.ALPHA: Why the popular "Take-Two Mafia" thesis is flawed and how the timeline points to Peak Games, not its publisher, as the true source of a mobile gaming "mafia effect".GAME DEV: How to apply the "Customer Journey and Touchpoints" concept from Tony Fadell's book Build to your candidates to create a recruiting process that attracts and wins 10x talent.Episode Timestamps:(02:20) Macro: Delta Force vs. PUBG Mobile Analysis (11:40) Alpha: Debunking the Take-Two "Mafia Effect" (22:30) Game Dev: Optimizing the Candidate Journey For charts and a full transcript, subscribe to our newsletter at: https://www.gamemakers.com/ Follow Game Makers and subscribe for more insights into the business and craft of making games.

"Sprache ist mehr als nur der Inhalt Deiner Webseite - sie hat die Macht, ein Gefühl zu vermitteln. Die Art wie Du mit Dir selbst sprichst, bestimmt darüber was Du dir selbst zutraust." Wenn Du Deine Selbstständigkeit wachsen lassen möchtest, ist Deine Sprache der direkte Schritt, das was Du als Vision von Dir im Kopf hast, in die Realität umzusetzen. Sprache ist überall - in jedem Social Media Post, jeder E-Mail, jedem Gespräch und auch in der Art, wie Du mit Dir selbst sprichst. In dieser Folge teile ich 5 Geheimnisse für eine hochwertige Markensprache mit Dir, damit Du einen bleibenden Eindruck hinterlässt, der vermittelt: Das hier ist Dein Geld wert. Themen: • Warum Sprache über Deine Preise entscheidet • Sprache ist überall: Von der Webseite bis zum Selbstgespräch • Die 5 Geheimnisse für eine hochwertige Markensprache • Brand Story entwickeln: Deine Geschichte in Deinen Worten • Brand Personality definieren: Dein charakteristischer Ton • Brand-Wörterbuch erstellen: Positive Begriffe vs. No-Go-Wörter • Konsistenz über alle Touchpoints schaffen • Klarheit in der Sprache: Klare Nische, klares Problem • Warum "Ich mache alles" Amateur signalisiert • Sprache als Weg, neue Glaubenssätze zu leben • Der Unterschied zwischen austauschbar und unvergesslich Wenn Dir diese Episode gefallen hat, abonniere meinen Podcast, hinterlasse soooo gerne eine Bewertung und teile ihn mit deinen Freundinnen. Besuche FEMschool für weitere Ressourcen und folge uns auf Instagram für tägliche Inspirationen und Tipps [@FEMschool](https://www.instagram.com/femschool). You can do it! • Verkaufe Dein Produkt mit Instagram in 30 Tagen mit [Easy Insta Sales](https://shop.femschool.de/easy-insta-sales) • Dein [Reichweite-Komplettpaket](https://shop.femschool.de/5000-insta-follower) für Selbstständige Frauen • Bleibe motiviert – jeden Tag: [Abonniere unseren Newsletter](https://go.femschool.de/newsletter) • Folge uns auf Instagram: [@FEMschool](https://www.instagram.com/femschool) [Impressum](https://femschool.de/impressum/)

The promise of technology is efficiency, but the core of community building still lies in authentic human connection. The current nonprofit sector finds it hard to balance automation with meaningful touchpoints that foster trust, vulnerability, and genuine relationships. This conversation explores the intersection of community and technology, emphasizing how nonprofit organizations can avoid over-engineering relationships, understand the ebb and flow of engagement, and harness the power of simple but personal gestures.  Tasha Van Vlack is the CEO of Community Hives, a global peer-connection platform that helps organizations to strengthen their communities, whether through technology, strategy, or hands-on consulting. With a passion for bringing people together and with the belief that right connections can change everything, Tasha's diving headfirst into scaling relational tech and dreaming up what's next for human-first connection tools. She sits down with Mallory to talk about how nonprofits can leverage modern technologies not to replace but to support authentic communities by blending automation with personal touchpoints.  In this episode, you will be able to: - Learn how to balance automation with authentic human touchpoints. - Learn the importance of embracing the natural ebb and flow of engagement. - Discover how simple but personal gestures can have an enormous impact on relationships. - Learn why vulnerability, flexibility, and active participation is essential in building trust.  Get all the resources from today's episode here.  Support for this show is brought to you by Practivated. Practivated delivers AI-powered donor conversation simulations that let fundraisers practice in a private, judgment‑free space—building confidence, refining messaging, and improving outcomes before the real conversation even begins. Developed by fundraising experts with real‑time coaching at its core, it's the smart way to walk into every donor interaction calm, prepared, and ready to connect. Learn more at practivated.com Connect with me:  Instagram: https://www.instagram.com/_malloryerickson/ Facebook: https://www.facebook.com/whatthefundraising YouTube: https://www.youtube.com/@malloryerickson7946 LinkedIn: https://www.linkedin.com/mallory-erickson-bressler/ Website: malloryerickson.com/podcast Loved this episode? Leave us a review and rating here: https://podcasts.apple.com/us/podcast/what-the-fundraising/id1575421652 If you haven't already, please visit our new What the Fundraising community forum. Check it out and join the conversation at this link. If you're looking to raise more from the right funders, then you'll want to check out my Power Partners Formula, a step-by-step approach to identifying the optimal partners for your organization. This free masterclass offers a great starting point.

How well do you know your ideal customers? Is this something you put the necessary time and attention into? A recent visit at Virgin Hotels in Nashville reminded me just how important this is and how far you can go to surprise and delight as I found lube and a vibrator at the bottom of their nightstand.  We'll talk through how this applies to your business, retention and referrals, and why we should be friends if you feel the same way.   Time Stamps:   (0:10) The Backstory (2:30) Knowing Your Customer (4:12) The Parent Letter (4:43) The Touch Points (6:10) Retention and Referrals ----------

In dieser Folge des Marketing Transformation Podcasts spricht Erik Siekmann mit Bastian Siebers, CEO von Flaconi, und Julia Piep, Head of CRM bei Flaconi. Flaconi ist eines der führenden E-Commerce-Unternehmen im Beauty-Bereich – stark wachsend, profitabel und in den letzten Jahren zunehmend international aktiv. Unter dem Motto „Beauty in your Pocket“ verfolgt Flaconi eine mobile- und social-first Strategie. Im Gespräch geht es um die zentrale Rolle von Kundenbindung und CRM für Wachstum und Profitabilität. Das CRM-Team ist in den letzten Jahren von 3 auf 15 Mitarbeiter angewachsen und setzt auf Maßnahmen wie Automatisierung, Segmentierung und Gamification. Weitere Themen des Gesprächs sind: • Wie KI-basierte Segmentierung Newsletter-Kampagnen personalisiert und die Relevanz steigert • Welche Rolle Lifecycle-Kampagnen für Wiederkäufe und langfristige Kundenbindung spielen • Wie Automatisierungen Prozesse effizienter machen und Touchpoints entlang der Customer Journey optimieren • Warum Gamification-Elemente wie Gewinnspiele, Wettbewerbe und Belohnungssysteme das Engagement erhöhen • Wie Flaconi durch kontinuierlichen Austausch mit anderen Unternehmen und Konferenzen neue Impulse erhält und diese schnell umsetzt • Welche organisatorischen und technologischen Voraussetzungen geschaffen werden müssen, um CRM erfolgreich zu skalieren Über Bastian Siebers & Julia Piep Bastian Siebers ist seit 2022 CEO von Flaconi und treibt die strategische Weiterentwicklung des Unternehmens mit Fokus auf internationales Wachstum, Profitabilität und Kundenzentrierung voran. Er verfügt über langjährige Erfahrung in der Führung von E-Commerce- und Digitalunternehmen und gilt als ausgewiesener Experte für Transformation und Skalierung. Julia Piep leitet als Head of CRM das stark gewachsene CRM-Team von Flaconi. Mit ihrem datengetriebenen Ansatz verantwortet sie die Konzeption und Umsetzung von Retention-Maßnahmen, Segmentierungen und Lifecycle-Programmen und gilt als Expertin für kundenzentrierte CRM-Innovationen. Der Marketing Transformation Podcast wird produziert von TLDR Studios.

Your branding isn't just your logo or your website—it's every single interaction a customer has with your business. From your voicemail greeting to the shirt you wear on the job, small details shape how customers perceive you. In this episode, we'll cover the overlooked touchpoints that can either build trust—or cost you the job—and how dialing them in can help your lawn care or landscaping business stand out, get found, and win more work. Important Links: https://www.brandedbull.com/  https://www.instagram.com/brandedbull/ https://www.facebook.com/brandedbullinc

Families are writing universities directly to ask if it's safe to send their children to the United States. Institutions are also facing longer visa backlogs and growing competition from abroad. In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Dr. Roger Douglas, Dean for International Programs and Development at St. Martin's University, about how leaders can strengthen international enrollment pipelines, improve retention, and protect graduate research capacity. Topics Covered: The 23-touchpoint recruitment model that keeps students and families engaged until they commit How graduate applicants often choose the first institution to deliver admissions and aid Families' growing concerns about campus safety and how institutions can respond Why outcome-driven marketing and peer-to-peer outreach build more trust than traditional tactics The effect of shrinking U.S. research funding on graduate student pipelines Retention strategies such as host family placements, faculty check-ins, and cultural immersion Three Key Takeaways for Leadership: Presidents and trustees should engage directly with international students to understand barriers and improve the climate. Retention investments—host families, advising, and cultural programming—are as critical as recruitment for revenue stability. Boards must integrate international enrollment into institutional strategy, requiring documented plans, outcome-based marketing, and active policy advocacy. Recommended For:  Presidents, trustees, enrollment leaders, and academic administrators responsible for sustaining institutional revenue, research, and reputation through international education. Read the transcript: https://changinghighered.com/international-student-recruiting-in-higher-education/ #HigherEducation #InternationalStudentRecruiting  #HigherEducationPodcast   

https://verhandlungs-bootcamp.com/Im zweiten Teil geht es darum, wie du deine Pipeline dauerhaft füllst, mit Social Proof Vertrauen aufbaust und Abschlussgespräche so führst, dass der Kunde am liebsten sofort unterschreibt – und gleich den nächsten Auftrag mitnimmt.In dieser Folge erfährst du:1. Nachfrage erzeugen, bevor du sie brauchstMarketing ist keine Feuerwehr – sondern tägliche kleine Funken.3 Touchpoints pro Woche halten dich im Kopf der Zielgruppe präsent.Wer nicht unter Druck akquirieren muss, verhandelt souveräner.2. Verknappung & Social Proof nutzenEchte Knappheit („nur 2 Plätze frei“) erzeugt Handlungsdruck – Fake-Knappheit zerstört Glaubwürdigkeit.Social Proof: Kundenstimmen, Fallstudien, Presse.3. Abschlussgespräche führen – und Upsells & Cross-Sells platzierenNach dem Auftrag ist vor dem Auftrag, so machst du das Abschlussgespräch zum Start für eine langfristige So hilfst du deinem Kunden noch erfolgreicher zu werden und gleichzeitig deinen Umsatz zu erhöhen.Du willst souverän verhandeln und gleichzeitig ausgebucht sein?Dann lass uns sprechen:

Windermere Coaching Minute Podcast - Show NotesHost: Erin WrightWindermere Coaching Minute PodcastGuest: Christina Griffith19-year licensed real estate professionalSpecializes in Washington County area of Portland suburbs (Beaverton, Hillsboro)Same Windermere office throughout entire careerFocus: First-time sellers and relocation clientsChristina GriffithEmail: christinagriffith@windermere.comInstagram: @csgriffithFacebook: Christina GriffithMarket: West Portland suburb areaConnect with Windermere:Path Calls: Every Thursday at 10:00 AM (for Windermere agents)Show Contact: fanning@windermere.comWrote handwritten notes to everyone she knew announcing her real estate careerVolunteered for open houses that experienced agents didn't want to holdParticipated in community events (including borrowing her broker's dog for farmer's market networking!)Lesson: Old-school relationship building still works todayAfter 18 years, realized she was rushing between work and home responsibilitiesWanted to grow but felt overwhelmed by existing workloadSolution: Invested in professional coaching for 4 months to create structureStruggled with analysis paralysis and perfectionismWanted everything "perfect" before implementingBreakthrough: "Done is better than perfect" mindset shiftProfessional Collateral:Comprehensive buyer's and seller's guidesProfessional listing presentationsUsed Canva templates as starting pointsImpact: Built instant credibility, especially in competitive relocation scenariosMarketing System (36+ Touch Points):12 monthly postcards6 bi-monthly "item of value" postcards12 e-newsletters4 pop-bys2 client eventsPhone calls, text messages, coffee meetingsTools Used: Reminder Media (postcards), Boomerang (item of value), Cloze CRMOrganization Systems:Detailed checklists for consistent client experienceScorecard system for daily business activitiesCalendar blocking for specific tasksComprehensive spreadsheet tracking client interactionsChristina shared how a random reconnection with a past client (who kept shipping packages to her old address) led to discovering major life changes and resulted in 4 transactions worth over $4 million in sales. This reinforced the critical importance of consistent follow-up systems.Podcasts:Ninja Selling PodcastWindermere Podcasts (2 different ones)Life at 10 TenthsMillionaire Real Estate AgentPath Calls (Windermere agents)Tools & Services:Close CRMReminder Media (postcards)Boomerang (item of value postcards)Canva (design templates)"Done is better than perfect.""Every client is precious and every client is important, and every client that you handle with grace and they walk away being satisfied means you're just that more likely to get a referral from them.""You really can't grow alone... You need to get support from somebody to push you forward. Or you're always going to be focusing on something that is maybe easy to do, but not the thing that will move you forward."Start Small: If not ready for professional coaching, begin with quality real estate podcastsCreate Professional Collateral: Develop buyer's and seller's guides using templatesImplement Checklists: Ensure consistent client experience across all transactionsBuild a Follow-Up System: Track all client interactions and schedule regular touchpointsGet Accountability: Find a coach, accountability partner, or managing broker for supportFocus on Lead Generation: Once systems are in place, prioritize meeting new peopleChristina's journey from a successful but overwhelmed agent to a systematized professional demonstrates that even experienced agents can benefit from stepping back, creating structure, and investing in professional development. Her transformation shows that the right systems don't just organize your business—they free you up to focus on what really matters: building relationships and growing your client base.

This is how I keep client relations equal and visible. Learn how to balance your time and energy more effectively. #ThePitch #INICIVOX #VirtualMentorship

Your weekly dose of information that keeps you up to date on the latest developments in the field of technology designed to assist people with disabilities and special needs. Special Guest: Vicki Mayo – Founder and CEO – The Touchpoint Solution Website: ilovetouchpoint.com Discount code – assist For more about Bridging Apps: www.bridgingapps.org —————————— If […]

Happy Summer Forged Fans and Welcome back to the Forged Ingold Podcast! In today's episode, Alec talks about how we all fall in and out of faith throughout time. How does he try to get closer to God? Alec finds touch points. What does that look like for someone new in faith? Or what about for those deep in faith looking to get closer? This episode details the times of thriving and surviving. Dive right in.If you like the show please subscribe and leave a 5 star rating - that and texting it to a friend are the easiest ways you can help us grow. Follow the podcast on Instagram: @ForgedIngold and email the show at forgedingoldpodcast@gmail.comAlec Ingold is an author, speaker, philanthropist, and professional football player. Learn more at alecingold.com

Guest None today; just me reflecting on recent events. Summary In this episode, I recount my recent fly fishing trip to Alaska, reflecting on how various organizations shaped my experience. Delta Airlines impressed him with personalized service and proactive rebooking. In contrast, an overpriced and unwelcoming airport hotel in Detroit left a negative impression. The Bear Trail Lodge in Alaska, however, stood out for its commitment to guest experience, environmental consciousness, and celebration of local culture, reinforcing the idea that a brand is defined by a series of customer touch points, not just its primary service. Key Points: A successful vacation, and by extension, a positive organizational experience, depends on mindset, handling unexpected issues, and interactions with external organizations. Organizations like Delta Airlines and the Bear Trail Lodge demonstrate an understanding that their overall brand and reputation are built upon numerous customer touch points, not just their core service. Personalized service, attention to detail (like a handwritten note or addressing customers by name), and embodying a brand's values contribute significantly to customer loyalty and satisfaction.

Navigating Industry Volatility: How Insurance Agents Can Thrive in a Changing Medicare LandscapeThe latest episode of the Insurance Business Babes podcast brings together host Kathe Kline, co-host Joanna Wyckoff, and industry powerhouse Neil Reich for an honest discussion of the current turbulence in the Medicare insurance world. With plan exits, shrinking commissions, regulatory uncertainties, and unprecedented price hikes, agents must now adapt, diversify, and deepen relationships to stay successful.Industry Upheaval: What's Changing in Medicare AdvantageAccording to guest Neil Reich, the past year has brought volatility unlike anything he's seen in his 27-year career. Major Medicare Advantage carriers like Humana and Aetna have pulled out of some markets due to soaring medical loss ratios, leaving consumers scrambling for alternatives and further concentrating business among remaining giants like United. Commission structures are shifting, and the legal landscape is uncertain, with the Department of Justice and new CMS rules causing ongoing anxiety about the future of FMOs (Field Marketing Organizations).Diversification Is EssentialNeil isn't deterred by the disruption—instead, he emphasizes the need for insurance agents to diversify their offerings. His new agency, Care Connect Advisors, has quickly added Medicare Supplement plans, Index Universal Life, final expense, hospital indemnity (with popular guaranteed-issue options for ages 64-70), cancer, dental, and even annuities to the product mix. This mirrors Kathe and Joanna's advice that now, more than ever, agents should be “multi-product” — cross-selling to better serve clients and protect their own earnings in the face of shrinking Medicare Advantage opportunities.Relationship Building and Technology: The Agent's GoldmineStaying connected to clients is a major theme. The podcast highlights how agents are successfully blending manual outreach (calls and texts to educate and cross-sell) with automation (drip campaigns, retention videos, and CRM tools). Touchpoints aren't just for selling—they reinforce trust, increase retention, and open natural conversations about needs like hospital indemnity or annuities.The Path Ahead: AI, FMOs, and the Advisor MindsetWhile regulators mull the impact of overrides and marketing practices, agents are also looking to the future with AI poised to disrupt the sales process. Still, both Neil and the hosts remain optimistic: FMOs like Spark are evolving, offering powerful tech and support. The key message? Agents must evolve from “order takers” to true advisors—guiding clients comprehensively through industry changes and personalized solutions.In summary, claim your power as an agent by diversifying your product line, leveraging smart tech, nurturing relationships, and embracing your advisory role. In a shifting Medicare world, these strategies are more essential—and more rewarding—than ever.This episode is sponsored by ⁠CertifiedMedicareAgents.com⁠. Use the coupon code BABES2024 for a free lifetime BRONZE membership.

July 2025 marks the 100th anniversary of the Scopes Trial – a trial that exposed profound divisions in America over religion, education, and public morality. This was a legal case in Dayton, Tennessee, where high school teacher John Scopes was prosecuted for teaching evolution, violating the state's Butler Act. The Butler Act was a 1925 Tennessee law that prohibited public school teachers from teaching any theory that denied the biblical account of human creation, specifically targeting the teaching of evolution. But believe it or not, this entire trial was orchestrated. Local leaders had the teacher volunteer to be charged as a publicity stunt to boost the town's economy and gain national attention. But it soon gained far more attention than anyone expected, as it touch a nerve on the national clash between an increasingly secular scientific establishment and religious fundamentalists. Battle lines were drawn in the courtroom. Clarence Darrow, a renowned agnostic lawyer and advocate for civil liberties, defended Scopes, while William Jennings Bryan, a prominent Christian populist, three-time presidential candidate, and anti-evolution crusader, prosecuted, highlighting their contrasting worldviews. The trial became a media sensation due to its clash of science versus religion, drawing hundreds of reporters, radio broadcasts, and public fascination with the dramatic courtroom exchanges, particularly Darrow’s cross-examination of Bryan. To discuss the legacy of the case is today’s guest, Brenda Wineapple, author of “Keeping the Faith: God, Democracy, and the Trial that Riveted America.”See omnystudio.com/listener for privacy information.

Jacob Kleinman Phillips is one student of the No BS Master program who I've been delighted to watch grow and blossom over the last few years. He is a shining example of our community in the way that he shows up full of energy, open and ready to share his wins, his challenges, to ask questions, and to support others. I am so excited for you to hear his story.Jacob is the founder of Touchpoint, a branding studio helping purpose-driven businesses and nonprofits turn their mission into a movement. Known for his strategic clarity and human-first approach. He blends storytelling with design to craft brands that don't just look good, they move people.Tune into this episode to hear:How Jacob's own commitment to giving back shows up in the work that he does and fuels his businessThe client experience that taught Jacob to lean in to his niche and good client fitsHow the LP interview has allowed him to incorporate unexpected, highly impactful details that perfectly align with clientsWhat dressing up in a chicken suit taught JacobJacob's “aha” moment about the difference between a commodity and a transformationLearn more about Jacob Kleinman Phillips:Touchpoint DesignInstagram: @jacob.kleinmanphillipsResources:FREE GUIDE - Goodbye GenericNo BS Agencies MasteryThe Price to Freedom Calculator™No BS LaunchpadNo BS Agency Owners Free Facebook GroupStart reading the first chapter of my bookPiasilva.com

Our next podcast takeover episode is with the amazing Jeni Bukolt from GSD with Jeni. We discuss the biggest mistakes business owners make when it comes to referrals and how to shift your mindset to see results. We also touch on protecting your mindset as an entrepreneur, the importance of building authentic relationships, and overcoming self-sabotage. Resources and links mentioned in this episode can be found on the show notes page at http://www.staceybrownrandall.com/370

On this episode of Coffee with a Journalist, we're joined by Nicole Silberstein, editor in chief at Retail TouchPoints. She shares how she keeps a zeroed-out inbox, what makes a pitch actually stand out, and how she and her team sift through nonstop retail news to find the stories worth telling. We get into the nitty-gritty of PR pitches, sourcing experts who aren't just selling something, and why a subject line can make or break your shot. Nicole also walks us through her day—from breaking news to podcast prep—and reflects on how AI is reshaping the newsroom. If you've ever wondered how to get on a journalist's radar (and stay there), you'll want to hear this one.

The customer journey is the backbone of any small business. Today, we're mapping out and enhancing every interaction to drive loyalty and growth for YOUR business.

What if every step of your patient's journey—not just your care—felt extraordinary? In this episode, Michael sits down with Santosh Patel for a deep dive into building a practice where being obsessed with patient experience is the rule, not the exception. From the very first online interaction to the moment patients step out the door, you'll discover how reputation and practice growth thrive when you exceed expectations at every touchpoint.Together, Michael and Santosh uncover the real-world challenges that often separate intention from impact, such as misaligned messaging, outdated office systems, and the disconnect between online presence and in-person encounters. You'll hear practical strategies for transforming first impressions, converting inquiries into appointments, leveraging technology, and instilling a team-wide obsession with patient experience. Drawing on examples from world-class brands and healthcare innovators, this conversation provides a blueprint for building—or reinventing—a truly patient-centered practice from the ground up.What You'll Learn in This Episode:The hidden gaps in patient experience that could be costing your practice trust and growthHow to seamlessly align your website, ads, and in-office experience for a unified brandProven methods for converting patient inquiries into booked appointmentsWhy empathetic communication and confident call handling lead to higher conversionsThe impact of role-playing and staff training for delivering consistent excellenceThe most important KPIs for measuring true patient satisfaction—not just reviewsTips for designing a patient-focused culture from scratch, borrowing lessons from top hospitality and service brandsAction steps to ensure every team member—from front desk to clinical—is invested in the patient journeyInsights into upcoming industry events and resources for ongoing learningHit play now to discover practical steps for creating a practice patients rave about—and a team that takes pride in every interaction.‍Sponsors:‍CareStack: Modern, Secure, Cloud-Based Dental Software for Growing Your Practice! With state-of-the-art features including Online Appointments, Integrated Payments, Text Reminders and more. Click the link here for a special offer: thedentalmarketer.lpages.co/carestack‍Guest: Santosh PatelBusiness Name: Complete Specialty SolutionsCheck out Santosh's Media:‍Website: completespecialty.comWebsite: subscribili.comLinkedIn: linkedin.com/in/santosh-patel-8849a013CareStack Inner Circle Event‍Download the Patient-Obsessed Practice Blueprint for FREE today! (A step-by-step guide to implement everything Santosh talked about today.)‍Host: Michael AriasJoin my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Love the Podcast? Let Us Know How We're Doing on Apple Podcasts!

What is a Micro-Dose of Mindfulness? We often think mindfulness has to mean 20 minutes on a cushion, a silent retreat, or a full yoga class. But Ayurveda and yogic wisdom remind us that it's not about how long you practice — it's about how often you return to presence. Where to connect with Andrea Website: https://andreaclaassen.com/ Instagram: https://instagram.com/seasonalandrea Perimenopause Support Quiz: https://quiz.tryinteract.com/#/681d3069f79fde0015c88d8c Wise Woman Reset: https://andreaclaassen.com/wisewomanreset Andrea Claassen Bio Andrea Claassen is an Ayurvedic Wellness Counselor, RYT 500 hour yoga teacher, and personal trainer who has been in the wellness space since 2007. She specializes in cyclical living. Her mission is to help women learn how to slow down, tune in and connect to their inner wisdom. The three pillars she focuses on are movement, mindfulness & mother nature through an Ayurvedic lens. You can hear more from Andrea on her Peaceful Power Podcast where she aims to deliver actionable takeaways for you to live a more holistic lifestyle. Connect with Andrea on her website at www.andreaclaassen.com

Discover what makes the Disney customer experience world-class in this exclusive conversation with keynote speaker Danny Snow.In this episode, Danny—whose career is deeply rooted in Disney's magic—breaks down how any company can craft unforgettable moments just like Disney does. Whether you're a business owner, manager, entrepreneur, or team leader, you'll learn how to elevate your customer service game and create lasting impressions.We explore the Disney experience customer service model and why Disney continues to dominate in customer experience innovation. Danny dives into behind-the-scenes strategies used at Disney World, shedding light on the mindset of a true customer service expert. He shares how the Disney customer service approach can be taught, scaled, and applied to any organization through Disney customer service training and real-life examples.Learn how to:Wow customers at every touchpointCreate magical moments that drive brand loyalty through customer experienceEngage employees with purpose, inspired by employee engagement lessons from DisneyStand out with Disney-inspired business strategiesTransform routine tasks into moments of delight using customer touchpoint optimizationIf you're searching for how Disney creates magical experiences and how that translates into actionable business tactics, Danny offers the insights you need. As a customer experience keynote speaker, he outlines practical frameworks for training employees for service excellence and creating wow customer moments that keep customers coming back.Whether you're in hospitality, retail, healthcare, or tech—this episode provides the blueprint to make your brand unforgettable through a customer-first approach.0:00 – Introduction to Danny Snow1:00 – Growing up inside Disney culture2:15 – What makes Disney's customer experience so iconic4:10 – Touchpoints that create magical moments6:00 – Turning long lines into part of the experience8:00 – Innovating beyond nostalgia at Disney10:00 – Competing on experience vs price12:00 – Advice vs. transaction: building emotional loyalty14:00 – Healthcare & hospitality lessons from Disney16:00 – How to train employees for engagement17:30 – Where to connect with Danny SnowTo check out the YouTube (video podcast), visit: https://www.youtube.com/@drchrisloomdphdDisclaimer: Not advice. Educational purposes only. Not an endorsement for or against. Results not vetted. Views of the guests do not represent those of the host or show.  Click here to join PodMatch (the "AirBNB" of Podcasting): https://www.joinpodmatch.com/drchrisloomdphdWe couldn't do it without the support of our listeners. To help support the show:CashApp- https://cash.app/$drchrisloomdphdVenmo- https://account.venmo.com/u/Chris-Loo-4Spotify- https://podcasters.spotify.com/pod/show/christopher-loo/supportBuy Me a Coffee- https://www.buymeacoffee.com/chrisJxClick here to schedule a 1-on-1 private coaching call: https://www.drchrisloomdphd.com/book-onlineClick here to check out our bookstore, e-courses, and workshops: https://www.drchrisloomdphd.com/shopClick here to purchase my books on Amazon: https://amzn.to/2PaQn4pFor audiobooks, visit: https://www.audible.com/author/Christopher-H-Loo-MD-PhD/B07WFKBG1FFollow our YouTube channel: https://www.youtube.com/chL1357Follow us on Twitter: https://www.twitter.com/drchrisloomdphdFollow us on Instagram: https://www.instagram.com/thereal_drchrislooFollow our Blog: https://www.drchrisloomdphd.com/blogFollow the podcast on Spotify: https://open.spotify.com/show/3NkM6US7cjsiAYTBjWGdx6?si=1da9d0a17be14d18Subscribe to our LinkedIn newsletter: https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=6992935013231071233Subscribe to our email list: https://financial-freedom-podcast-with-dr-loo.kit.com/Thank you to all of our sponsors and advertisers that help support the show!Financial Freedom for Physicians, Copyright 2025