Podcasts about COO

I'm honored to sit down with my long-time friend, Matt Williams. Matt's favorite verse is Galatians 2:20, which says, “I have been crucified with Christ and I no longer live, but Christ lives in me.” That verse really captures Matt's heart and his story—a journey from striving to surrender, from self-effort to Spirit-led living. Today, we're going to talk about success and failure, and what it truly means to walk with God in Christ.Aren't you glad we're not defined by our past? Matt and I have both lived enough life to know that we all have stories—some we'd like to rewrite and others that show just how faithful God really is. Romans reminds us that all have sinned and fallen short of the glory of God, but the beauty of the gospel is that our story doesn't end there. We're not chasing perfection; we're pursuing progress. Hebrews 12:1-2 reminds us to fix our eyes on Jesus, the author and perfecter of our faith. That's exactly what Matt has learned to do—through triumphs, trials, and everything in between.I still remember getting a call from Matt one night around 9:30, maybe six years ago. That conversation marked the beginning of a deeper friendship, one built on honesty, grace, and the shared desire to let Christ shape our stories. Matt grew up with incredible parents who modeled love, hard work, and perseverance. But like all of us, he's had his share of ups and downs—times of success and moments of failure, from real estate wins to personal struggles, from being a police officer to becoming a loan officer, and now serving as a COO and public speaker. Through it all, Matt has discovered that pain is often the great teacher—and that God's mercy truly is new every morning.We're also going to have a little fun today. If you know Matt, you know he loves deer hunting. I can already hear him saying, “Call the taxidermist!”—a phrase that means more than just bagging a buck; it's about celebrating victories, large or small. But beyond the hunts and highlights, Matt's story is about how God rescued him. Like the prodigal son, he once roamed aimlessly, but found his way home through grace. He's learned how to raise his kids with humility, to embrace his failures as lessons, and to live for Christ—not by following rules, but by following relationship.Matt Williams is a man who's walked through pain, learned from it, and turned it into purpose. From regret to redemption, from brokenness to leadership, his life reminds us that no matter where the wheels fell off, God can rebuild the story for His glory. Today, we'll talk legacy—what it means to finish well, love deeply, and live like Galatians 2:20 is true. So grab your coffee, settle in, and let's dive into an honest, hopeful conversation about faith, failure, and the freedom we find in Christ._ _ _For more stories like this, go to: https://www.youtube.com/@BuddyJamesPuckettIf you or someone you know want to be on the podcast, please reach out to me on Instagram @conversationswithbuddy or text me at 503-851-8031. _ _ _About Buddy Puckett:Buddy Puckett has been in the mortgage and finance space and mentoring men for over 25 years.  A mentoring opportunity all started when he first began in the mortgage industry in 1998, when he began to mentor a younger guy who happened to be married.  This person was not making great choices and it was sadly affecting his marriage.  We all are 1 decision away from something really dumb, so accountability became something Buddy knew he needed as well.  Buddy's wife, Shawn, suggested he start a podcast in 2022 to share the stories of people who have struggled,failed, overcame by realizing the life of love, joy and peace is only available through a relationship with Jesus Christ! “Jesus said to him, 'I am the way, and the truth and the life; no one comes to the Father except through Me'.” John 14:6Buddy Puckett -NMLS #270057 - OR, WA, AZGuild Mortgage Company NMLS #3274 | Equal Housing Opportunity

In this Fan Favorite episode of the Second in Command Podcast, Cameron Herold speaks with Anna Collins, President and COO of Bulletproof, the globally recognized brand behind Bulletproof Coffee, supplements, and biohacking products designed to help people perform better, think faster, and live healthier lives. She is also a Board Member of Ladies Who Launch.Before joining Bulletproof, Anna led multi-billion-dollar businesses at Amazon, Microsoft, and CVS Health, bringing a data-driven, operational mindset to every stage of growth. In this conversation, she reveals how she helped Bulletproof evolve from a niche “biohacker” brand into a household name—streamlining operations, tightening focus, and scaling omnichannel distribution without losing its visionary edge.Anna also shares her leadership principles, from managing a founder with 100 ideas a day to running metrics-driven weekly business reviews that keep innovation grounded in reality. Her insights bridge the gap between entrepreneurial chaos and corporate discipline, showing how great COOs turn vision into execution.Timestamped Highlights[00:00:00] – Cameron introduces this episode as one of the most downloaded in show history.[00:01:14] – Anna's career journey: from Microsoft and Amazon to joining Bulletproof.[00:03:52] – Why she left Amazon Prime for a mission-driven brand.[00:05:36] – What convinced her Bulletproof wasn't just a fad—but a real performance enhancer.[00:06:23] – Partnering with Dave Asprey: defining roles between visionary and operator.[00:07:18] – The challenge of narrowing focus when everything looks like a good idea.[00:08:54] – Bringing Amazon's frameworks—tenets, principles, and data mechanisms—into Bulletproof.[00:10:07] – How structure helped Dave trust the team and delegate.[00:10:26] – Shutting down international markets and cutting SKUs to simplify growth.[00:11:59] – Expanding into Amazon marketplace and corporate distribution channels.[00:13:28] – Convincing the founder to “grow beyond the core biohacker.”[00:17:00] – Managing an idea-rich founder without stifling creativity.[00:18:37] – Anna's leadership philosophy: define reality, create possibility, say thank you.[00:21:00] – Rebuilding Bulletproof's vision, mission, and values for clarity and culture.[00:24:20] – Weekly Business Reviews: the data-driven rhythm behind execution.[00:30:32] – How Anna divides her focus across key stakeholders—customers, team, and growth.[00:36:35] – Simplifying the Bulletproof brand for mainstream accessibility.[00:38:00] – Where she struggles as a leader—and the balance between speed and empathy.[00:42:33] – The advice she'd give her 21-year-old self: don't take it all so seriously.About the GuestAnna Collins is the President and COO of Bulletproof overseeing strategy, operations, and omnichannel growth for the globally recognized biohacking brand. Previously, she led billion-dollar initiatives at Amazon, where she managed global Prime membership programs, and at Microsoft, where she built the search advertising business from concept to $1.6B in revenue. She is also a Board Member of Ladies Who Launch.A Harvard MBA and transformational leader, Anna specializes in building scalable systems that bridge creative vision with operational discipline. At Bulletproof, she's helped expand the company from its core biohacker audience to a broader wellness market—making human optimization accessible to everyone.

Rob sits down with a powerhouse panel made up of Spears Group's Founder, Jonathan Spears, and its COO, Maria Coukoulis, both of whom are also co-founders of MyOps AI, and Larry Kendall, the author of Ninja Selling, to discuss a pivotal moment in every successful real estate agent's career. Together, this all-star team tackles the critical crossroads agents face: whether to continue as a solo producer or to build a high-performing real estate team.   This conversation goes deep into the nuts and bolts of scaling a real estate business from the ground up. The group explores Jonathan's transition from a driven solo agent doing $70 million in volume to the leader of a billion-dollar team, highlighting the operational challenges and mindset shifts required for success. They discuss the common pitfalls of team building, the necessity of creating documented systems and processes, and how a strong, clearly defined culture is the engine for sustainable growth. This episode provides an enlightening and informative case-study on how to turn a real estate practice into a true business, unlocking not just financial success but personal freedom and fulfillment. Episode Highlights: The critical crossroads every agent faces: staying solo versus building a team. Shifting your mindset from running a practice to owning a true business. The power of documented, repeatable systems for driving consistency and success. Why a strong culture - and getting the right people in the right seats - is non-negotiable for growth. Avoiding the "alligator pond" mistake: teaching agents to hunt versus simply feeding them leads. How mastering operations unlocks massive growth, eliminates waste, and creates personal freedom. Unlocking team potential by trusting each member to operate in their area of genius. Leveraging AI and technology to solve operational bottlenecks and give your team their time back. Key Takeaways: "We are not an anomaly… you can have this for yourself. You just have to be consistent with it, and you have to have those processes to carry you." "If you're an agent out there that's worried about an AI, oh my gosh, it's going to steal everything. Get curious instead of fearful." "A good system will work regardless of the market you're in. It's the documented process that will give you predictable results regardless of the market." "True success is when you're able to come alongside people, and out of that collaboration is birthed a greater product than either of you could create on your own." "People do not refer Jonathan Spears… They refer his process." "Build your goals into your calendar. Build your goals into that system and process. That way your daily executions, those daily movements, allow you to move towards them, not away from them." Links: Website: https://ninjaselling.com/ninja-podcast/ Email: TSW@NinjaSelling.com  Phone: 1-800-254-1650  Podcast Facebook Group: http://www.facebook.com/groups/TheNinjaSellingPodcast Facebook: http://www.facebook.com/NinjaSelling  Instagram: https://www.instagram.com/ninjasellingofficial/# LinkedIn: https://www.linkedin.com/company/ninjaselling  Upcoming Public Ninja Installations: https://NinjaSelling.com/events/list/?tribe_eventcategory%5B0%5D=183&tribe__ecp_custom_2%5B0%5D=Public  Ninja Coaching: http://www.NinjaSelling.com/course/ninja-coaching/ Spears Group: https://spearsgroupfl.com/ MyOps AI: https://myops.ai/#home Larry Kendall: https://www.linkedin.com/in/larry-kendall-1078b61/  

Beneath the endless prairie sky, where tradition meets cutting-edge technology, a new kind of leader is redefining what it means to grow. Cassandra Morari, COO of Rack Petroleum, isn't just cultivating crops; she's cultivating confidence in the future of farming.In this episode of Clarity Generates Confidence, host Gary Mottershead sits down with Cassandra to explore how she's blending family legacy, innovation, and people-first leadership to transform uncertainty into growth. From GPS-guided tractors to a culture rooted in authenticity, Cassandra shares how clarity, like good soil, is the foundation for lasting success.Also, don't miss What a Farmer Wants You to Know About Food by Dennis Bulani — a fourth-generation Saskatchewan farmer and founder of The Rack — offering an honest, insightful look into modern agriculture and the people who make it possible. Available on Amazon.

Could we see more conservatives cross the floor? Guest: Alex Marland, professor, Acadia University dept. of politics Clint Mahlman in studio to talk retail crime and new legislation Guest: Clint Mahlman, president and COO of London Drugs, co founder of Save our Streets A new study examines the dangers of youth vaping Guest: Annie Smith, Executive Director McCreary Centre Society Is the Cowichan Tribe Ruling Damaging Reconciliation? Guest: Adam Olsen, former Green party MLA and member of and lead negotiator for the Tsartlip Nation How will the budget affect Seniors? Guest: Dan Levitt, BC Seniors Advocate BC doctors lead innovative project to correct false penicillin allergy diagnoses Guest: Dr. Tiffany Wong, Pediatric Allergist at BC Children's Hospital and Clinical Associate Professor at the University of British Columbia Learn more about your ad choices. Visit megaphone.fm/adchoices

Hablamos con Roberto Díez-Martínez, su COO, Chief Operations Officer

Join us for an exciting episode of The Edge of Show, live from Token2049 in Singapore! In this episode, we dive deep into the evolving landscape of cryptocurrency and blockchain technology with Yat Siu, the chairman of Animoca Brands.We discuss the current regulatory climate and how it has opened new doors for tokenization, particularly in real-world assets (RWAs). We also explore the implications of hyperinflation in various countries and how cryptocurrencies serve as a hedge against economic instability.Later, we welcome Alok K Sinha, co-founder and chief ecosystem officer of Pazalabs, who shares the innovative work they are doing in real estate tokenization. Discover how they are revolutionizing the mortgage process and creating opportunities for global investors through blockchain technology.Finally, Keith Kim, COO of Nextbase, talks about the MapleStory Universe project and the integration of Web 3.0 elements into gaming. Learn about the potential of stablecoins in gaming and the shift towards mobile gaming experiences.Don't miss this insightful discussion on the future of finance, technology, and gaming!Support us through our Sponsors! ☕

In this episode of the Power Producers Podcast, host David Carothers sits down with Toby Hung, co-founder and COO of 1Fort, to discuss the practical application of AI in commercial insurance agencies. Toby shares his background on both the carrier and tech sides, explaining why he co-founded 1Fort to bridge the gap between insurance and technology. The conversation centers on how AI can automate the most time-consuming, non-revenue-generating tasks—like the submission-to-bind process—allowing agencies to 10x their revenue without 10x their headcount. They also explore why AI is the "great equalizer" for small and mid-sized agencies. Key Highlights: The All-in-One AI Solution Toby Hung addresses the frustration agents feel after buying multiple "point solutions" that overpromise and under-deliver. He details 1Fort's all-in-one approach, which uses AI to automate the entire commercial submission process—from extracting data and entering it into carrier portals to generating high-quality, white-labeled client proposals, coverage comparisons, and marketing summaries. AI as the "Great Equalizer" The conversation highlights how AI levels the playing field, enabling small and mid-sized agencies to compete directly with 100-pound gorillas. By using AI, smaller, hungrier agencies can achieve the same level of output, accuracy, and speed as their largest competitors, who are often backed by massive resources. Solving Agency Turnover and Burnout Toby explains that AI is a powerful tool for employee retention. By automating the manual, repetitive tasks that lead to burnout (like spending nine hours a week on submissions), agencies can empower their staff to do more meaningful, high-value work. It also helps attract younger talent (Gen Z, millennials) who expect modern technology in the workplace. Bridging the Tech and Insurance Gap Coming from both the carrier side at AIA and working in big tech, Toby explains that insurance people and tech people often "don't speak the same language." 1Fort was built with agency feedback to be an accessible tool that integrates directly into existing workflows, rather than being another complex piece of software that requires hours of training. Connect with: David Carothers LinkedIn Toby Hung LinkedIn Kyle Houck LinkedIn Visit Websites: Power Producer Base Camp 1Fort Killing Commercial Crushing Content Power Producers Podcast Policytee The Dirty 130 The Extra 2 Minutes

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Would you say your agency is truly profitable? Take a closer look and assess its structure, systems, and tools through the lens of business maturity. You may find you're still in the chaos stage, in need of structure and vision. Running an agency often starts with passion and talent, but keeping it running smoothly takes systems, leadership, and a strong operational backbone. This operational maturity doesn't happen overnight. As today's featured guest knows well, it's a process of reflection, restructuring, and relentless improvement. Harv Nagra is the Head of Brand Communications at Scoro and host of The Handbook: The Operations Podcast, where he explores how agencies and consultancies build scalable, profitable operations. As someone who has spent his career at the intersection of creativity, consultancy, and operations, he'll discuss the key stages of agency growth, the pitfalls of immature operations, and the leadership mindset required to scale sustainably. In this episode, we'll discuss: Understanding the agency maturity model. Evolving your agency from chaos to clarity. Growing your leadership to create framework. Data and the path to predictability. Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources E2M Solutions: Today's episode of the Smart Agency Masterclass is sponsored by E2M Solutions, a web design, and development agency that has provided white-label services for the past 10 years to agencies all over the world. Check out e2msolutions.com/smartagency and get 10% off for the first three months of service. Why Most Agency Founders Aren't Natural Operators Harv has been in the agency space for most of his career, working in marketing and design, and, although he currently works as Brand Communicator for Scoro, he keeps his finger on the pulse of the industry via his podcast The Handbook, where he talks to owners about running great agencies and consultancies. After speaking with so many founders, Harv is aware that operations is often the blind spot for first-time agency owners. They were very good at delivering a service and ended up being an "accidental founder". People start agencies because they're great at marketing, design, or development, not because they planned to manage P&Ls or build operational frameworks. As a result, growth often outpaces structure, and operations fall behind. Early on, these agencies prioritize sales and survival, just trying to land enough business to stay afloat. But as Harv emphasizes, there's a point where founders must transition from doing great work to running a great business. Without operational clarity, even the most talented teams end up winging it, leading to burnout, inefficiency, and missed profit. Understanding the Agency Maturity Model One of Harv's biggest turning points came when his COO introduced him to the concept of a business maturity model. It was an eye-opener. He thought the agency was doing fine, until the framework revealed gaps he didn't even know existed. It showed him that agencies, like people, evolve through stages, from chaotic startups to structured, data-driven organizations. The models vary, but there are usually 5 stages: 1. People challenges 2. process challenges 3. Data and metrics 4. Technology and tools 5. Growth strategy The early stage is where chaos reigns. Processes are tribal, training is informal ("just learn from whoever you sit next to"), and there is no consistent way of working. As the business grows, pockets of best practices emerge, but without unified systems or documentation. The most mature agencies reach a level where processes are standardized, data is reliable, and leaders can make decisions based on insights rather than gut feelings. Unfortunately, only a small percentage of agencies ever get there. From Chaos to Clarity: Building Operational Maturity When Harv stepped into an operations role, his agency was stuck between chaos and maturity. Multiple entities were working in silos with inconsistent tools and workflows. Financial reporting was messy, and onboarding was informal. Everything began to change when they hired a finance director who helped formalize budgeting and systemize financial operations. Together, they redefined how projects were quoted, tracked, and managed, bringing consistency and visibility that had been missing for years. It's a common growing pain for agencies that scale faster than their systems. As Jason recalls, before implementing time tracking, he believed all clients were profitable. The data told a different story: 60% of projects were actually losing money. That realization forced him to fix pricing, reposition the agency, and rethink sales and operations from the ground up. The Leadership Shift: From Fighting Fires to Frameworks Many agency owners reach a ceiling because they're still running their business as they did in the early days. As he moved up the ladder, Harv and his team tried to get the agency's leadership team to realize they were spread too thin, with each senior leader juggling multiple internal roles alongside client work. Once leadership saw the problem, the real work began; creating clarity, documenting systems, and assigning accountability. The key here was clarity, so Harv and this finance director documented everything from budgeting to time tracking, to reporting and resourcing. It was a huge leap in maturity and it consolidated when the founders brought an interim COO who audited operations, restructured the organization, and helped senior leaders focus on strategic leadership instead of firefighting. Finally, there was a clear understanding of where the agency is going, who it serves, and how it operates. Without that, leaders end up managing chaos rather than building growth. Data, Tools, and the Path to Predictability As Harv's agency matured, the next challenge was data and technology. Their systems were outdated, and reporting was cumbersome. Upgrading their tech stack allowed them to collaborate across borders, manage multiple entities, and gain visibility into key metrics like capacity and revenue forecasting. This shift toward being data-driven enabled proactive decision-making instead of reactive problem-solving. Alongside technology, restructuring played a key role. The agency had to make tough decisions about team composition, ensuring the right people were in the right seats. As Harv put it, "Just because someone's been there from the beginning doesn't mean they're the right fit for the next phase." It's a difficult but necessary mindset for sustainable growth. Letting Go — The Hardest Step in Agency Maturity For founders,  growth means letting go. Letting go of old habits, outdated systems, and sometimes even long-time team members. Many owners treat their agency like a baby, and it's a mistake. When leaders cling too tightly, they become the bottleneck. True maturity happens when they can trust the team, delegate decisions, and focus on leading rather than managing. As Harv summarized, agencies should think of themselves less like families and more like sports teams where each player has a role, and the lineup changes as the game evolves. The goal isn't comfort, it's performance. That's what separates agencies that evolve from those that plateau. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.

On today's episode, we sit down with legendary Chef Christopher Gross and hospitality visionary Bill Nassikas as they explore the intersection of cuisine, creativity, and guest experience. From Michelin-level kitchens to world-class resorts, they share stories from decades at the top of the culinary and hospitality industries—along with candid conversations with chefs, winemakers, and entrepreneurs redefining what it means to serve. Insight, humor, and behind-the-scenes wisdom—straight from two masters of their craft. Website: https://wrigleymansion.com/christophers westroc.com  Instagram: christophersatwrigley   BACK STORY The president and COO of Westroc Hospitality since its founding, William J. Nassikas boasts decades of successful national and international experience in the hospitality industry. Like CEO Scott Lyon, William gained early exposure to his career path as the son of hotelier James A. Nassikas, founder of the Stanford Court Hotel in San Francisco. Prior to joining Westroc, William served as senior vice president of operations at Grand Bay Resorts, joining that organization as part of the merger-acquisition of Carefree Resorts. There, he was responsible for all accommodations, restaurant, spa, golf, and other guest service operations for properties including The Boulders Resort, The Buttes in Tempe, The Peaks at Telluride, Carmel Valley Ranch, The Lodge at Ventana Canyon, The Grand Bay Miami, and the famed Golden Door Spa. Among his many achievements, William was instrumental in the conception and development of Deer Valley Resort in Utah. He gained invaluable experience through executive management positions within Hyatt Hotels, as well as training throughout Europe, including the famed Restaurant Girardet in Switzerland. A graduate of Cornell University's Hotel School, William earned a Diplome Finale des Etudes from Ecole Hoteliere de la Societe Suisse des Hoteliers in Switzerland. His numerous honors include "Hotelier of the Year" by The Chaine des Rotisseurs, being inducted into The Arizona Republic's Arizona Culinary Hall of Fame, the Ivy Award from Restaurant & Institutions magazine, the CSX Award of Excellence, nomination for the Scottsdale Museum of Contemporary Art's Contemporary Catalyst Award, the 2006 Industry Leadership Award from Arizona Hospitality Industry Professionals, and AZLTA's 2019 Hotelier of the Year award. William fulfills a commitment to give back to the hospitality industry, helping train future professionals as a visiting lecturer to the Inaugural Master of Real Estate Development Class at Arizona State University, Cornell University's Hotel School, and University of New Hampshire's hospitality management program. He also serves on various boards, including the Royal St. Corporation, AZLTA and The Mission B1 Foundation.   Based in Phoenix, AZ, Christopher Gross is a James Beard Foundation Award-winning chef who has been recognized among the best in the United States. Famed for its modern twists on classic French fare, Christopher's at Wrigley Mansion earned a 2022 James Beard Outstanding Chef nomination. It was rated 18/20 by Gayot Guide which named it Best French Restaurant, Best 10 Restaurant Wine Lists, Best 10 Restaurants with a View, and Best Romantic Restaurants. In its five-star review, Arizona Republic called the restaurant "Phoenix's most innovative, enticing dining experience for its exclusive tasting-menu experience where the chefs also serve each dish." Named to the Scottsdale Culinary Hall of Fame, Chef Christopher has also been honored by Food & Wine magazine's "America's 10 Best New Chefs," was the first chef in Arizona to be honored with the Robert Mondavi Culinary Award of Excellence and also created the nationwide "Flavors" fundraiser for the American Liver Association.     SUBSCRIBE TO ICONIC HOUR If you enjoyed today's podcast, I'd be so appreciative if you'd take two minutes to subscribe, rate and review ICONIC HOUR. It makes a huge difference for our growth. Thanks so much!   ICONIC LIFE MAGAZINE  Stay in touch with ICONIC LIFE magazine. We invite you to join our digital VIP list and SUBSCRIBE!   JOIN OUR ICONIC COMMUNITY Website: iconiclife.com Instagram: @iconiclifemag Facebook: Iconic Life YouTube: ICONIC LIFE   FOLLOW RENEE DEE Instagram: @iconicreneedee LinkedIn: Renee Dee   Thanks for being a part of our community to Live Beautifully.  

Why do most entrepreneurs fail? It's not about the ideas, it's all about execution. In this inspiring conversation, Isabelle Guarino dives into the truth about entrepreneurship with special guest Paisley Coxsey, a seasoned fractional COO and founder of Fractional Wave. If you're a young boss struggling with scaling your business or feeling stuck in execution, this episode is packed with practical advice and success strategies to help you break through.Paisley shares her unique experiences betting on herself, scaling businesses without a roadmap, and helping business owners make tough calls to achieve real growth. Discover how fractional leaders are redefining business strategy for small companies, why embracing uncomfortable change is essential, and how to know when it's time to transition from part-time solutions to full-time leadership. It's a powerful lesson in navigating the highs and lows of the business journey, proving that your youth is your power.Stay tuned for actionable insights, financial literacy tips, and motivational moments designed to empower young entrepreneurs like you. Don't forget to like, share, and follow us on Instagram and TikTok, and subscribe here for more episodes of Young Boss. Let's build the business and life you deserve!#integratorrole #fractionalcoo #businessexecutionstrategies #entrepreneurshipchallenges #businessexecutionfailuresCHAPTERS:00:00 - Intro01:10 - Paisley Coxy's Journey to Fractional COO02:45 - Ideal Clients for Fractional COOs04:26 - Fractional Executives: The New Hot Trend06:07 - Essential Fractional Roles for Businesses07:11 - Determining the Right Amount of Fractional Support08:29 - Paisley's Future Plans for Fractional Wave11:36 - Decision-Making Challenges for Multiple Businesses13:18 - Marketing Strategies to Attract Clients16:33 - EOS Model: Integrator vs. Visionary18:56 - Transitioning from Integrator to Visionary Role21:21 - Challenges of Being a Solopreneur22:44 - Strategies for Staying Focused and Productive26:30 - Common Mistakes Business Owners Make27:24 - Myths About Integrators in Business29:37 - How to Connect with Paisley30:00 - Final Words of Wisdom30:30 - OUTROSubscribe to Young Boss with Isabelle Guarino wherever you get your podcasts, and be sure to like, share and follow on Instagram and TikTok.And remember, youth is your power.

When Erik Wissig recalls his early years as a founder, one moment still stands out. The team had met its growth goals and earned their bonuses—but the company's cash flow hadn't caught up. “You need the cash to make those payments,” he tells us. That hard-won lesson reshaped how Wissig approached finance from that day forward: plan ahead, balance ambition with liquidity, and bring the wider leadership team into that awareness.Before that turning point, Wissig had spent a decade in investment banking, advising hundreds of middle-market companies on transactions. Eventually, the advisor wanted to build. In 2013, he co-founded Hixme to give employers a new way to fund individual health insurance—an idea born from the Affordable Care Act's reshaping of the market. When regulatory realities slowed progress, Wissig stayed the course. Hixme's platform and team were acquired by SureCo in 2020, where he now serves as CFO and COO.At SureCo, Wissig's banking discipline meets an operator's pragmatism. He focuses on two levers—raising revenue per customer and scaling efficiencies—and on hiring into his weaknesses, surrounding himself with strong CPAs. His leadership style mirrors his philosophy on failure: persistence is progress. “If the game is still being played, then you haven't failed,” he tells us.Twelve years into his pursuit of the ICHRA model, Wissig remains motivated by one conviction: lasting change in healthcare begins by putting individuals—not institutions—at the center of the system.

On today's sponsored episode, Editor in Chief Sarah Wheeler talks with Andrew Bough, COO of Class Valuation, about the evolution of AMCs in serving lenders and what the future looks like for valuation. Related to this episode: Class Valuation ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠HousingWire | YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠More info about HousingWire⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Enjoy the episode! The HousingWire Daily podcast brings the full picture of the most compelling stories in the housing market reported across HousingWire. Each morning, listen to editor in chief Sarah Wheeler talk to leading industry voices and get a deeper look behind the scenes of the top mortgage and real estate. Learn more about your ad choices. Visit megaphone.fm/adchoices

Send Kevin a Text MessageIn this engaging episode of Don't Kill the Messenger, host Kevin Goetz interviews his business associate, Bob Levin, about his remarkable journey from Sears catalog copywriter to President of Worldwide Marketing at Disney, Sony Pictures, and MGM, before joining Kevin at Screen Engine in the role of President and COO. Listen in as these two industry veterans share marketing insights and discuss their upcoming book, How to Score in Hollywood (Simon & Schuster, November 11th), which reveals the hidden formula behind a movie's profitability — showing how audience understanding drives smarter decisions from greenlight to release.Disney's Renaissance Era (09:00) Bob recounts joining Disney just as Eisner and Katzenberg were revitalizing the studio, leading marketing during 17 consecutive hits, including Down and Out in Beverly Hills, The Lion King, and Pretty Woman.Marketing Philosophy (15:51) "Good marketing is both instinct and data," Bob explains, describing his pioneering approach of creating targeted messaging for different audience segments at Disney's animation division.Pretty Woman & Marketing Triumphs (19:33) Bob reveals how he helped to transform Pretty Woman from a potentially dark R-rated film into a celebration of female empowerment, even suggesting the iconic title to replace the original "3000".The Screen Engine Years (34:40) After leading marketing at three major studios, Bob joined Screen Engine, helping to build their research business, which started in Kevin's living room, into an industry powerhouse that expanded beyond film into other industries.How to Score in Hollywood (42:48) Bob discusses their upcoming book, which examines how movies get greenlit, applying the principle that "every movie if made and marketed for the right price should make money.”Understanding Audience Response (47:42) Levy notes that audiences aren't "wrong" when they dislike something; they're simply reacting honestly. Bob learned that viewers fundamentally seek characters with whom they can identify.The Attention Economy (48:54) Rather than thinking in terms of being in "the movie business," Levin suggests viewing entertainment as part of "the attention economy" where respecting the audience and telling great stories remains paramount.If you enjoyed this episode, please leave us a review and share. We look forward to bringing you more behind-the-scenes revelations next time on Don't Kill the Messenger.Host: Kevin GoetzGuest: Bob LevinProducer: Kari CampanoWriters: Kevin Goetz, Darlene Hayman, and Kari CampanoAudio Engineer: Gary Forbes (DG Entertainment)For more information about Bob Levin:Simon and Schuster:https://www.simonandschuster.com/authors/Bob-Levin/240343657LinkedIn: https://www.linkedin.com/in/robert-levin-843797125/IMDB: For more information about Kevin Goetz:- Website: www.KevinGoetz360.com- Audienceology Book: https://www.simonandschuster.com/books/Audience-ology/Kevin-Goetz/9781982186678- How to Score in Hollywood: https://www.amazon.com/How-Score-Hollywood-Secrets-Business/dp/198218986X/- Facebook, X, Instagram, TikTok, YouTube, Substack: @KevinGoetz360- LinkedIn @Kevin Goetz- Screen Engine/ASI Website: www.ScreenEngineASI.com

Tony chats with Mel Faxon, Co-Founder & COO at Hey Mirza, they are basically Turbotax for government benefits. Her Mirza is focused on helping lower income people connect with the variety of programs they might qualify for, from their home, in their native language.Mel Faxon: https://www.linkedin.com/in/melanie-faxon/Hey Mirza: https://heymirza.com/Video Version: https://youtu.be/dg3rZFa-cW4

Tri Beginner's Luck is officially back, and we're kicking off the new season with an absolute must-listen: Ed Chang, COO and co-founder of performance gear brand, Varlo!   This  conversation is about massive career shifts, unexpected race-day challenges, and the true meaning of community in endurance sports.   Imagine leaving the high-stress world of being a high-powered litigation attorney to lead a start-up sports apparel brand. Ed shares his candid experience and the moment he realized his career needed to align with his passion. How did his early involvement with triathlons and nonprofits directly lead to co-founding Varlo, a brand built on empowering athletes?   Ed's triathlon journey is as real as it gets. He recounts a disappointing DNF in his first sprint race and later battling severe open water swim panic attacks. But he didn't quit. Instead, he developed a radical, on-the-spot technique to regain control in the dark water. What did he have to do to stay calm and keep going? Tune in for this remarkable moment of mental fortitude.   Beyond his personal races, Ed's mission is about building safe spaces for all athletes. Learn how his work as Board Chair of the Rails to Trails Conservancy transforms old railways into safe, flat surfaces for everyone to train on. Plus, Ed drops some critical, beginner-focused wisdom every triathlete needs.   This episode is packed with inspiration, practical advice, and a compelling look at how your passion for sport can define your life's purpose.   Press play and join us,  your next breakthrough might just be one listen away.   Let's Tri this!

In this episode, host Melissa Franks tackles a topic she's never covered before: how to create an annual budget that actually works for you. Whether you're a five-figure startup or a nine-figure company, Melissa breaks down why every business needs a budget and why it's not the restrictive tool you think it is.Drawing from her own experience managing $180 million in annual spend as a COO, Melissa shares the exact framework she uses with clients to build clarity, confidence, and control into their financial plans.You'll learn:Why budgets are a decision-making tool, not a limitation.How to categorize your spend using her four-part classification method: recurring, one-time, not needed, and invest more.The steps to build a monthly expense budget using historical data.How to plan for staffing changes and forecast projected revenue using trends and seasonality.The importance of assessing profit margin and adjusting expenses or revenue targets to stay in line with your goals.Why you must include discretionary spending and contingency planning—and how to do it without sabotaging your profitability.Melissa wraps up with her signature perspective: a good budget isn't about saying no to spending it's about saying yes to what matters most.If you've ever avoided budgeting because it felt too rigid, too complex, or just plain boring, this episode will change your mind and your approach.

In this episode, I sit down with Rob Greer — exited founder, former COO of Rove Pest Control, and best-selling co-author of Empathy and Understanding in Business with FBI negotiator Chris Voss. Connect with Guest: Rob Greer Linkedin: https://www.linkedin.com/in/greer-rob-a448095/ Free Stuff: Free Courses: https://www.danielkarim.com/freestuff Books Tips: https://www.danielkarim.com/great-books Podcast: https://www.danielkarim.com/podcast Deal Diary for CEO´s: https://www.danielkarim.com/deal-diary Future Blueprint Template: https://www.danielkarim.com/authoring/the-future-blueprint Stoic Leadership Secrets: www.danielkarim.com/authoring/home-therapist-the-anti-anxiety-program. SPONSORS: To support this podcast, check out our sponsors & get discounts: (Looking for new mission aligned sponsor) Contact Daniel Email: comms@alexandrian.ai

 When the work that once defined you no longer fits, what comes next?In this heartfelt conversation, strategist and executive coach Kelsi Kriitmaa, PhD joins Melissa to explore what it means to embody change, especially for those in the social-impact and humanitarian worlds. Together, they talk about:Living your values through different seasons of life and careerThe difference between having to pivot and wanting toHow to reframe a “career gap” into a story of growthFinding community and accountability when work feels uncertainWhy sustainable leadership matters more than ever in 2025Whether you're navigating a career transition, feeling unmoored by sector-wide changes, or simply wondering what's next, this episode reminds you: you're allowed to change, and you don't have to do it alone.Today's GuestKelsi Kriitmaa, PhD is a strategic advisor, executive coach, and former Chief Operating Officer who helps social-impact leaders and organizations work, lead, and grow, sustainably. After more than ten years living and working across humanitarian emergencies in Africa, the Middle East, and Asia, she moved to Geneva and joined the leadership of a social-impact consulting firm, later serving as COO. With 20+ years spanning multilateral institutions, non-profits, foundations, CSR teams, and mission-driven companies, Kelsi blends sharp strategy with a human-centered lens. She supports leaders and teams on organizational strategy and transitions, and coaches mid- to senior-level professionals and consultants on values-aligned careers and portfolio paths. Kelsi holds a BA in Psychology, an MPH, a PhD in Epidemiology, a CSR certificate, and accredited coaching credentials. She's been featured in Forbes, Devex, and The Bloom.You'll LearnHow to test the question: Do I have to pivot, or do I want to?A values-first way to navigate career seasons (and why “having it all” is a myth of timing).The “panic → pause → plan” sequence for layoffs and funding shocks.How to reframe résumé gaps with honesty, clarity, and credibility.Why portfolio careers (multiple revenue streams, multiple identities) are rising in social impact.A simple Top-10 targeting method for focused job search.How to network without feeling salesy, and why “give before you get” works.Accountability pods and co-working rhythms that create momentum.Sustainable leadership trends: psychological safety, realistic workloads, and localized decision-making.First steps if consulting might be for you (and signs it isn't).Key Quotes by Kelsi “We're not one identity. We're allowed to change, and our careers should change with us.” “Change doesn't mean starting over; it means realigning.” “Quality over quantity: ten intentional targets beat a hundred blind applications.”Resources & MentionsKelsi's website: https://www.kriitmaa.com/ Kelsi's take on LinkedIn: The good, bad and ugly: https://www.youtube.com/Kelsi's Group Coaching Programs (including wait list for January 2026 programs): https://www.kriitmaa.com/group-coaching  Devex: https://www.devex.com/ The Bloom: https://readtobloom.com/ Dr. Rebecca Dempster, trained on Internal Family Systems (IFS) - https://resileo.net/   “The Power Pause: How to Plan a Career Break After Kids—and Come Back Stronger Than Ever” by Neha Ruch - link“Toxic Grit: How to Have It All and (Actually) Love What You Have” by Amanda Goetz - linkShow Editor Ziada Abeid is a communications consultant with over a decade of experience spanning media relations, PR, marketing, fundraising, and digital media strategy. She specializes in crafting compelling narratives and data-driven campaigns that amplify brand visibility and engagement. To learn more, visit: linkedin.com/in/ziadaabeid

On this episode of Inside Content, Jonathan Nickell, COO at 3Vision is joined by Ruth Berry, President of Global Partnerships and Zoo55 at ITV Studios. They explore the major macro trends reshaping the industry—from audience fragmentation to the growing shift towards digital-first content—and how ITV is meeting these challenges with innovation and scale. Ruth also shares insights into the rise of Zoo55, ITV's rapidly growing D2C powerhouse, and offers a candid look at the evolving landscape of content licensing, co-productions, and the cautious optimism emerging across the global market. Stay in the content world loop

We explore the evolving landscape of Islamic investment management in Pakistan—from shifting asset allocation trends to the rise of mutual funds, ETFs, and REITs. What progress has been made in product innovation and investor access, and how effectively has Islamic asset management been positioned? Join us as we assess the next steps needed to scale Islamic investment and wealth management solutions across the country.Moderator:Rukhsana Narejo, Chief Treasury and Alternate Investments, Raqami IslamicPanelists:Imtiaz Gadar, Chief Executive, Al Meezan Investment Management LimitedNadir Rahman, CEO, Faysal FundsTariq Naseem, Head of Islamic Finance Department, Securities and Exchange Commission of PakistanTariq Sultan, Chief Business Development Officer and COO, Mahaana Wealth

新番組：今日キャリ｜ 働く自分に、少し納得したい夜▼番組概要：この番組は、ゲストが抱える「仕事」や「キャリア」の悩みに耳を傾け、対話を通して、明日からほんの少し自分に優しくなれたり、納得して一日を終えられたり、そんなきっかけをお届けするラジオです。仕事帰り、寝る前に自分のキャリアに納得して終えたいと感じる方に参考になる様々なキャリア模様を聴くことができます。毎週水曜日17時配信。こちらから聴けますSpotify：https://open.spotify.com/show/5lLzC0rJ6mPrdkvJpUUERV?si=9ce2274cbabb476eApplePodcasts：https://podcasts.apple.com/us/podcast/%E4%BB%8A%E6%97%A5%E3%82%AD%E3%83%A3%E3%83%AA-%E5%83%8D%E3%81%8F%E8%87%AA%E5%88%86%E3%81%AB-%E5%B0%91%E3%81%97%E7%B4%8D%E5%BE%97%E3%81%97%E3%81%9F%E3%81%84%E5%A4%9C/id1849835804▼MC：長山 広大（ナガヤマ コウダイ / 株式会社BOX 代表取締役）⁠@nagayama_BOX⁠大学卒業後、私立校へ英語科教諭として入職。株式会社リクルートを経て、2021年にSEVENRICH GROUPへ入社。採用支援事業部（株式会社BOXの前身）の一員としてキャリア支援 / 採用支援に従事し、同年に新人賞を獲得。2023年の株式会社BOXへの法人化に合わせて事業責任者に就任。2024年に執行役員COO、2025年1月に共同代表CEO、2025年7月より代表取締役。SEVENRICH GROUP 経営企画室 グループHR統括を兼任。▼タレントークMC：佐野 貴（たかちん／株式会社TALENT 代表取締役）⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/takachiiiiii3⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠東海大学政治経済学部卒。ECコンサルタント・フリマアプリの担当を務めM&Aした後独立。 2018年に株式会社リオンを設立し、経営者や専門家を対象としたタレントマーケティング事業を創出。2020年にCOTENに参画し、新規事業創出を担当した後に、社員全員の才能を最大化させることに責任を持つ役割（CGO）兼 取締役などを歴任した後、退任。2023年に株式会社リオンを株式会社TALENTに社名変更。心理学者とともに人々の「才能」についての研究を行い、その成果をもとに、人材開発事業を展開。同時に才能コーチングプログラムを開発し400名以上に実施し、起業家の事業創出プロデュースも手がける。好きなことは、猫と新しい体験と人との出会い。▼感想ポスト：X（旧：Twitter）には「#タレントーク」をつけて投稿ください。▼参考URL：株式会社TALENT 公式サイト⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://talent-inc.jp/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Building a Security Culture: Insights from CIT In this episode of 'Our Tech for Business' podcast, Nate, the Director of Cybersecurity, and Todd, the COO and CISO, dive into the importance of building a robust security culture within organizations. They discuss the significance of integrating security into company culture, the challenges faced when implementing security measures, and the disconnect between business leaders and employees regarding cybersecurity. With practical advice for non-tech leaders and employees, they share insights on how to transition from mere compliance to a committed security culture. Tune in to learn how to foster security awareness and commitment across all levels of your organization.00:00 Introduction to Building a Security Culture00:29 The Importance of Security Culture01:12 Challenges in Implementing Security Measures03:09 Misconceptions About Cybersecurity04:53 Evolving Security Practices at CIT09:51 Empowering Non-Security Professionals14:13 Engaging in the Security Process14:43 IT Leaders and Executive Buy-In15:03 Translating Business Needs to Security15:13 Driving Security in Non-Tech Leaders15:38 Advocates for Security16:00 Creating a Safe Feedback Environment16:17 Transitioning from Compliance to Commitment16:56 The Role of Business in Security18:41 The Importance of Compliance19:25 Culture Change in Organizations20:30 Practical Steps for Non-IT People23:19 Outsourcing Security Services27:03 Communication and Culture28:17 Final Thoughts and Conclusion

Are property portals just for leads, or can they help you win more listings? Richard Hayes, COO of Zoopla, shares how UK estate agents can use portals strategically to grow their business. From understanding lead types to boosting brand visibility, he explains how tools like Prospect Plus and targeted marketing can turn impressions into instructions, helping agents convert leads into listings and increase fees. Practical tips and insider insights for smarter portal use.

In this episode, Matt Raymond, COO of Bowtie Solutions, joins Erick Jauregui to share how dealerships can modernize their service BDCs without sacrificing quality or breaking the budget. Matt explains why his team defines AI as “Actual Individuals,” and how the right balance of people and automation can transform a call center from a cost center into a profit driver.They discuss how customer expectations have evolved, why dealers need to track the right performance metrics, and how outsourcing can fill process gaps while keeping operations scalable. Matt also shares real results, including how one dealership captured 67 missed calls and turned 47 of them into appointments within two days.The conversation wraps with three simple takeaways: if you can't manage it, outsource it; know your numbers and compare results; and stay focused on what your team does best.

Gillian is joined by Sean Corbett, Director of SYS Mortgages Limerick and Paddy Stronge, former COO of Bank of Ireland Corporate Banking and Executive Chairman of Philos IT, to discuss RTE's "Trackers VS The Banks". Hosted on Acast. See acast.com/privacy for more information.

In this episode of the Second in Command Podcast, guest host Sivana Brewer sits down with Daniel Quinonez, Chief Operating Officer of the Plumbing-Heating-Cooling Contractors Association (PHCC) — one of the oldest trade associations in the United States, founded nearly 140 years ago.Daniel shares how this long-standing organization is transforming to meet the modern era while honoring its heritage. From training apprentices who go on to run multimillion-dollar companies, to integrating AI and new tech tools into the trades, the PHCC is proving that innovation and tradition can coexist.He also opens up about leadership lessons from his own journey, from mopping floors at his father's bar to leading a national $30M organization, and how his personal mantra, “Be nice,” has shaped his management style, his culture, and his success.If you lead a legacy business, manage a growing team, or want to understand how blue-collar industries are embracing technology, this episode offers both inspiration and strategy.Timestamped Highlights[00:01:00] – The PHCC's 140-year history and why plumbing is a pillar of public health.[00:02:40] – How the industry came together to standardize clean water systems in the 1920s.[00:03:44] – What PHCC offers its members today: education, licensing, and community.[00:05:08] – From one truck to $10M: stories of self-made contractors in the trades.[00:06:14] – Why nearly every successful owner started as a hands-on apprentice.[00:08:00] – How AI is transforming the trades and why it's an ally, not a threat.[00:09:34] – Changing perceptions: convincing parents that the trades are a smart career path.[00:10:39] – The rise of entrepreneurship and financial freedom in plumbing and HVAC.[00:11:42] – Daniel's own career path from government and lobbying to COO.[00:13:57] – Becoming the first COO in PHCC's 140-year history.[00:15:25] – Helping a century-old organization modernize its operations and systems.[00:17:03] – Growing membership and education as PHCC's two strategic pillars.[00:18:55] – The PHCC Online Academy: 15,000 students and counting.[00:21:00] – The challenge of evolving legacy culture and systems in long-standing institutions.[00:22:30] – Why more contractors are creating COO roles for succession planning.[00:25:17] – Family businesses, private equity, and the changing face of ownership.[00:27:56] – Daniel's leadership mantra: “Be nice.”[00:33:38] – Balancing kindness with accountability and setting measurable goals.[00:35:00] – Building buy-in and bringing staff along during organizational change.[00:39:00] – Teaching business finance and leadership to new COOs in the trades.[00:43:36] – Daniel's excitement for PHCC Connect 2024 and the next generation of apprentices.Resources & MentionsPHCC – Plumbing-Heating-Cooling Contractors AssociationPHCC Academy – Online education and apprenticeship trainingQuality Service Contractors (PHCC Program) – Business coaching for contractorsFederated Insurance – PHCC partner for business succession planningSkillsUSA & WorldSkills Competitions – Annual events supporting young tradespeopleAbout the GuestDaniel Quinonez is...

If your guests keep telling you your place is too cheap, this episode is for you.This week on the Hosting Hotline, Sarah is joined by COO and revenue management expert Colleen Prochaska to unpack one of the trickiest parts of hosting—pricing your short-term rental.They break down:How to know if your property is truly “doing well” (spoiler: five-star reviews don't pay the bills)The difference between feeling successful and being profitableHow to use dynamic pricing tools like PriceLabs the right wayWhy pricing is never “set it and forget it,” and how to make data-driven tweaks that keep you ahead of the marketWhether you're new to hosting or a seasoned pro, this conversation will help you rethink your pricing strategy so you can stop leaving money on the table and start running your property like a real business.Tune in to learn how to confidently charge what your space is worth.Resources mentioned: PriceLabs – Dynamic pricing software that automatically adjusts your rates based on real-time demand. Mentioned in this episode:Lodgify | Use code TFV20

What happens when you take manufacturing efficiency principles and apply them to an industry built on human care? Most leaders would say it's impossible. Alen, COO of Cedars-Sinai Medical Network, proved them wrong. In this episode, Alen reveals how he's using Lean methodology to standardize processes across one of the nation's leading healthcare systems—without turning patients into numbers or doctors into robots. What You'll Learn: The Lean Healthcare Paradox How Cedars-Sinai Medical Network reduces waste and inefficiency while maintaining deeply personalized patient care. Alen breaks down the systems that allow standardization and customization to coexist. The Resistance Turnaround Alen shares a powerful story about implementing a change that employees initially hated. Instead of pushing harder, he did something counterintuitive—he listened. What happened next transformed not just the process, but the culture around change itself. The CEO Who Changed Everything Learn about the former CEO who mentored Alen and demonstrated that even in massive organizations, leaders can make genuine personal connections. This isn't soft skills fluff—it's a systematic approach to building trust at scale. Listening Rounds That Actually Work Alen reveals his system for staying connected with frontline employees across dozens of clinics. He doesn't just visit randomly—he tracks connections to ensure every employee feels seen. This simple metric has profound implications for engagement and retention. When Feedback Changes the Plan Most leaders say they're open to feedback, but few have systems to actually capture and act on it. Alen walks through a specific example where frontline staff feedback completely changed his implementation approach—and why that made the system stronger. Perfect For: Healthcare leaders struggling to balance efficiency with patient careCOOs and operations executives implementing change in large organizationsBusiness owners who want to bring Lean principles to service-based businessesLeaders who've faced employee resistance and need a better approachAnyone building systems in industries where "the human element" can't be sacrificed Key Quotes: "The frontline staff knew something we didn't. Our job wasn't to convince them we were right. Our job was to listen until we understood what they were seeing." "You can't mandate connection. But you can build systems that make it more likely to happen—and measure whether it's actually happening." Why This Episode Matters: If you've ever thought "systems and processes will make us too rigid" or "our industry is different—we can't standardize," this conversation will challenge everything you believe about the relationship between efficiency and humanity. Alen proves that the right systems don't constrain care—they create the space for it to flourish. Listen now to discover how one of America's leading medical networks eliminates waste, engages employees, and delivers world-class care—all at the same time. Episode Length: 45 minutes Guest: Alen Voskanian, COO of Cedars-Sinai Medical Network Host: Karl Staib, Systematic Leader Want to build systems that improve the customer experience without losing your company's soul? This is the episode you've been waiting for. Learn more about Alen Voskanian over at Reclaiming the Joy of Medicine. You can also connect with him on LinkedIn. You can check out his book (link to Amazon). You can get the Magnetic Systems Method (and other systems guides) to find issues before they become expensive problems As always, if you have any questions or want to submit an amazing guest for the podcast, just reach out to me on the Systematic Leader website, and I'll do my best to get them on. If you enjoy the interview, please take 30 seconds to rate the Systematic Leader podcast on your favorite platform. Thanks!

Survival isn't just for dystopian dramas. The best B2B marketing strategies demand experimentation, curiosity, and the ability to outlast weaker ideas.That's the lesson of Squid Game, the global phenomenon where only the strongest contestants made it through each round. In this episode, we explore its marketing parallels with the help of our special guest Scott Leatherman, Chief Marketing Officer at Aviatrix.Together, we uncover what B2B marketers can learn from gamifying campaigns to pull audiences in, running multiple “Squid Games” to see which campaigns win, and staying relentlessly curious by listening to what customers really say.About our guest, Scott LeathermanScott Leatherman is an award-winning full-stack marketing and operations executive with 25+ years of leadership and business management experience. Scott is currently the Chief Marketing Officer at Aviatrix. Prior to joining Aviatrix, he was the CMO at Veritone, an AI platform company. Scott served as COO at SAP Labs US for 5 years. Scott was a Global Vice President of Marketing and was a founding member of the SAP HANA go-to-market team that disrupted the database market and built a billion-dollar business in less than three years. Also during Scott's tenure at SAP he was part of the Strategic Account Sales Team and created new channel programs to reduce shelfware and support new solution adoption. Prior to SAP, Scott held senior marketing and business development roles at several startups.Scott was recognized by the Silicon Valley Business Journal for his lifelong commitment to helping his local community with the 2018 Individual Community Champion Award. Both at work and in his personal life, Scott is focused on helping communities reduce food insecurities, supporting underserved children, funding cancer research and Native American educational programs.What B2B Companies Can Learn From Squid Game:Gamify campaigns to move your audience. Marketing works best when it pulls people in emotionally, just like Squid Game. Scott explains, “Anytime you want to move an audience together, gamifying it so that they have an emotional pull on the winner is gonna make you successful.” By creating campaigns that feel participatory, competitive, or playful, brands can inspire curiosity and investment from their audience. It's not just messaging—it's making people feel like they have a stake in the outcome.Run “Squid Games” for your campaigns. Rather than guessing which message will resonate, Scott's team tested multiple campaign “games” at once. “We invested over 500 engagements…we had 74 one-on-one engagements…to narrow it down to what we have as eight campaigns in the Squid Games.” Each campaign has a top, middle, and bottom funnel component, and their performance is tracked side by side. Scott explains, “The gamification of Squid Games is working in our B2B marketing approach…we rolled it out to the company as Squid Games…and it's been really fun to have engineers across the world leaning in on what they think is gonna move the audience fastest.” The lesson: treat campaigns like contestants. Test widely, kill off the weak performers quickly, and double down on what wins.Stay curious and listen to your audience. One of Scott's biggest lessons is that marketers often assume they know what works—but data and customer feedback may prove otherwise. He notes, “It really comes back to just what are your customers saying about you? And what are your prospects saying about you?…That listening exercise, while it sounds remedial and 101, it gets lost on a lot of us ‘cause we're all running so fast.” Just like in Squid Game, survival depends on paying close attention and adapting quickly. In B2B marketing, curiosity and active listening turn campaigns into insights, and insights into growth.Quote“The gamification of Squid Games is working in our B2B marketing approach…we rolled it out to the company as Squid Games…and it's been really fun to have engineers across the world leaning in on what they think is gonna move the audience fastest.”Time Stamps[00:55] Meet Scott Leatherman, Chief Marketing Officer at Aviatrix[01:32] Why Squid Game?[03:08] Behind-the-Scenes of Squid Game[14:18] AI in Marketing[17:33] B2B Marketing Takeaways from Squid Game[42:39] AI Integration and Brand Evolution[46:46] Final Thoughts and TakeawaysLinksConnect with Scott on LinkedInLearn more about AviatrixAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both nonfiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today's episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Head of Production). Remarkable was produced this week by Jess Avellino, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this Bright Spots in Healthcare episode, host Eric Glazer sits down with three leaders reshaping one of healthcare's most overlooked — yet mission-critical — functions: provider credentialing. Credentialing is the quiet infrastructure of trust in healthcare. When it's done right, patients get timely access to high-quality care, providers get paid faster, and health plans stay compliant. When it fails, backlogs grow, compliance risk skyrockets, provider satisfaction plummets, and member access suffers. Joining Eric for this discussion: Sandra Clarke, Former CFO & COO, Blue Shield of California Brett Dooies, Head of Product, Verifiable Janan Dave, VP of Operations, Verifiable Together, they explore how AI and automation are transforming credentialing from a slow, manual compliance task into a strategic capability that improves efficiency, trust, and network readiness. In this episode, you'll learn: Why credentialing sits at the intersection of compliance, provider experience, and member access How legacy processes, staffing limits, and messy data create hidden risk, and why backlogs can grow like quicksand Practical ways health plans are applying AI to reduce verification time, speed onboarding, and triage high-risk cases Why the most successful plans treat credentialing as infrastructure, not paperwork Key metrics to track when modernizing credentialing, including turnaround time, backlog clearance, audit readiness, and provider experience What to automate first,  and why humans still play a critical oversight role Bright Spots include: 97% automated verification in seconds across millions of records monthly New staffing and automation models that increase speed without compromising compliance Real-world examples where AI prevented risk exposure and accelerated network growth Leadership lessons in adopting AI responsibly and avoiding the "lift-and-shift" trap   This conversation offers payer leaders a real-world playbook to modernize credentialing and strengthen the foundation of your healthcare organization. Panelist Bios: Sandra Clarke is a healthcare executive and board advisor with over 25 years of experience leading finance, operations, and large-scale transformation across payer, provider, and life sciences organizations. As former CFO and COO of Blue Shield of California, she oversaw $25B in annual revenue and spearheaded initiatives delivering $700M in annualized savings while reimagining the company's pharmacy care model. Clarke has also held senior leadership roles at Daiichi Sankyo and Philips Healthcare and serves on multiple healthcare boards. She holds degrees from MIT, Bentley University, and Seton Hall University School of Law. Janan Dave is the VP of Operations at Verifiable, a start-up offering software and services solutions for healthcare organizations to ease the challenges surrounding provider network management. Janan has a background in public health and health policy, and has spent the last decade helping scale operations at various healthcare startups. She is passionate about building smart solutions to reduce waste in the healthcare system, and promote better care especially for the aging population, family caregivers, and women. Janan studied public health at the University of Pennsylvania, and lives in Brooklyn, NY. Brett Dooies is the Head of Product at Verifiable, where he leads the development of AI-powered solutions to simplify healthcare credentialing and monitoring. With a decade of experience building enterprise software, he specializes in applying advanced AI and analytics to enhance the customer experience and deliver transformative solutions. Drawing on his background in modernizing banking software, Brett is dedicated to creating products that drive operational excellence, uphold regulatory compliance, and improve data accuracy for Verifiable's partners, helping them scale with confidence in a complex ecosystem. Resources: MIT Sloan "Internet of AI Agents: State of AI in Business 2025" report finds that although over 80 % of organizations have piloted generative AI tools, only around 5 % have achieved meaningful business transformation—a gap dubbed the "GenAI Divide". It highlights that the primary barrier isn't model technology or regulation, but rather the failure of AI systems to integrate deeply into workflows, learn from feedback, and scale beyond the pilot stage. https://mlq.ai/media/quarterly_decks/v0.1_State_of_AI_in_Business_2025_Report.pdf Thank you to our Episode Partner, Verifiable: Verifiable is a credentialing and network monitoring platform built to help healthcare organizations optimize operations with error-free, fast verifications and to stay compliant with ease. Backed by their in-house NCQA certified credentialing team that bring a combined 60+ years of experience, Verifiable's innovation supports managing trusted networks at scale through 97% verification automation in seconds with millions processing each month. Verifiable works with leading healthcare organizations such as Humana Dental, Zelis, Talkspace, Headway, Empower Pharmacy, and many others.   Learn more about them at https://verifiable.com/ Want to go deeper or schedule a briefing with Verifiable? Email hkrish@brightspotsventures.com and we'll coordinate time with the Verifiable team to discuss how their approach can help your plan reduce costs, accelerate onboarding, and strengthen network integrity. About Bright Spots Ventures: Bright Spots Ventures is a healthcare strategy and engagement company that creates content, communities, and connections to accelerate innovation.   We help healthcare leaders discover what's working, and how to scale it. By bringing together health plan, hospital, and solution leaders, we facilitate the exchange of ideas that lead to measurable impact. Through our podcast, executive councils, private events, and go-to-market strategy work, we surface and amplify the "bright spots" in healthcare, proven innovations others can learn from and replicate. At our core, we exist to create trusted relationships that make real progress possible. Visit our website at www.brightspotsinhealthcare.com.  

In this episode, Jimmy Dascani, Senior Director of Healthcare Administrator Relations at Arthrex, and Jonathan Kling, RN, COO of Naples Comprehensive Health discuss how strategic partnerships, cutting-edge technology, and a focus on quality are transforming ambulatory surgery centers into high-performing, patient-centered facilities built for the future of healthcare.This episode is sponsored by Arthrex.

In this episode, Jimmy Dascani, Senior Director of Healthcare Administrator Relations at Arthrex, and Jonathan Kling, RN, COO of Naples Comprehensive Health discuss how strategic partnerships, cutting-edge technology, and a focus on quality are transforming ambulatory surgery centers into high-performing, patient-centered facilities built for the future of healthcare.This episode is sponsored by Arthrex.

Implentio automates workflows between e-commerce merchants and their third-party logistics providers, starting with invoice reconciliation. The platform tackles a problem every scaled e-commerce brand faces: thousands of rows of billing data in CSVs paired with six-figure invoices that nobody has time to validate. In this episode of Category Visionaries, I sat down with Jason Bang, Chief Product Officer and Co-Founder of Implentio, to explore how two decades running operations—from analyst to COO—led him to build what operations teams have never had: tools as sophisticated as what marketing has been using for years. Topics Discussed: The margin erosion hidden in 3PL invoicing and why operations teams can't afford to audit complex billing  Founder-led growth in tight-knit industry networks where everyone goes to the same trade shows  Partnership GTM with fractional CFOs, software providers, and 3PLs themselves  Building a personal brand as an anti-social-media operations leader  Why operations teams are creative problem solvers trapped in spreadsheets  The roadmap toward AI-powered operational intelligence that eliminates manual data work GTM Lessons For B2B Founders: Industry networks unlock faster GTM than traditional outbound: Implentio's first customers came from Jason's 20-year operations network—direct texts to brand founders, warm intros to ops teams, relationships from the same trade shows and conferences. His approach eliminated typical B2B sales cycles by going straight to decision makers who already trusted him. For founders with deep industry tenure, exhausting warm networks before building cold outbound infrastructure delivers conversion velocity and cycle time advantages that justify founder time investment despite limited scale. Partner with companies who own your ICP's budget allocation: Implentio partnered with fractional CFOs who control purchasing decisions and immediately understand ROI. Jason explained their appeal: "They see the numbers, they understand the numbers. So I show them an ROI and they're like, boom, no brainer." The framework: identify which third parties influence or control budget decisions in your category, then build rev-share referral programs. Mapping your buyer's external advisors and service providers can shortcut enterprise sales cycles. Turn industry incumbents into distribution partners by solving their client problems: Despite addressing 3PL billing issues, Implentio positioned 3PLs as partners rather than adversaries. Jason's philosophy: "I'm not a 3PL adversary. I actually love 3PLs. I think they serve an important need." Implentio offers 3PLs a value-add service for their merchant clients while gaining direct customer access. The framework works when you solve what incumbents are contractually responsible for but operationally struggle to deliver, without competing for their core revenue. Pre-qualify partnership ROI using your own customer economics: Implentio learned that partner enthusiasm doesn't correlate with lead quality. Jason's example: "That $50 million brand might have $1,000 AOV. And so the number of transactions and shipments they're doing, there's just not enough there for there to be a good ROI on our solution." Implentio now evaluates partner customer lists against specific transaction volume thresholds before investing in relationships. Document minimum viable customer criteria and require partners to verify their portfolio meets those thresholds to prevent pipeline pollution. Subject matter expertise scales through teaching, not content production: Jason built Implentio's founder brand despite having no Instagram, Facebook, or TikTok, using one principle: "Knowledge is only good if you transfer it and you pass it on." He prioritizes teaching operations concepts over polished content, measuring success by whether someone learns something valuable regardless of conversion. His insight: "If I can teach somebody something, that's a win for me. Even if they don't sign up for my platform." Sophisticated buyers assess expertise through insight depth, not posting frequency. Wedge entry with acute universal pain, then expand horizontally: Jason's long-term vision is "COO in a box"—comprehensive operational intelligence spanning supply chain, fulfillment, and customer service. But Implentio launched with 3PL invoice reconciliation because every scaled e-commerce brand outsources fulfillment and struggles with billing validation. The wedge criteria: universal problem (every target customer has it), acute pain (directly impacts margin), and immediate ROI (quantifiable savings exceed platform cost). Once embedded in the finance workflow, Implentio can expand into adjacent operational data problems without re-selling the value of centralized ops intelligence. // Sponsors: Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. www.FrontLines.io The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe. www.GlobalTalent.co // Don't Miss: New Podcast Series — How I Hire Senior GTM leaders share the tactical hiring frameworks they use to build winning revenue teams. Hosted by Andy Mowat, who scaled 4 unicorns from $10M to $100M+ ARR and launched Whispered to help executives find their next role. Subscribe here: https://open.spotify.com/show/53yCHlPfLSMFimtv0riPyM

Join host Peter Argondizzo with special guests Kimberly Miller, COO at Argo Translation, and Mike Van Norman, Production Manager at Argo Translation, as they address the common misconception that AI is replacing translators. Learn how AI is expanding opportunities, why human oversight remains critical for quality control, and practical advice for translators to adapt their workflows and increase productivity in an AI-enhanced industry.

BACK BY POPULAR DEMAND!!This week, we're revisiting Jerry's exclusive sneak peek into the can't-miss sessions from the upcoming APTA Private Practice 2025 Annual Conference.Get ready for a power-packed lineup featuring three consecutive interviews with the thought leaders and innovators headlining Wednesday's schedule.Jerry sits down with:- Lindsey and Rich Kenny of Kenny & Associates Physical Therapy, who will demystify the world of AI in a hands-on workshop designed for clinic owners.- Paul Singh, CEO of Strata PT, who will break down the "Moneyball" tactics tech startups use to grow profit and prepare for a successful exit.- Stephen Rapposelli and Matt Phifer, CEO and COO of Stretchplex, who reveal the exact strategies they used to add a staggering $900,000 in cash-based services to their physical therapy practice.Tune in to get fired up for the conference and walk away with immediate, actionable insights you can apply to your own practice.Key Takeaways:• AI is accessible now: Learn why you don't need to be a tech expert to leverage Generative AI for immediate administrative efficiency and how to become a literate consumer of this powerful technology.• Think like a tech startup: Discover how the foundational principles of scaling a successful tech company directly apply to growing a profitable and exit-ready PT practice.• Unlock massive revenue streams: See how to seamlessly integrate cash-based services like fitness and assisted stretching into your existing practice, dramatically increasing patient lifetime value and top-line revenue.• Learn from real-world mistakes: Gain from the hard-earned lessons and scars of those who have successfully built these services, so you can avoid common pitfalls and accelerate your own success.This episode is your ultimate guide to maximizing your experience at the PPS 2025 Conference. If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

The hardest part of transformation is knowing what to let go of.Dan O'Connell, now leading Front as CEO and formerly on the board at Dialpad, joins Joubin Mirzadegan to explore the delicate balance between legacy and innovation as he leads a decade old company through the AI revolution.He also reflects on why courage and control can coexist in leadership, and what it means to “make decisions that give you energy.”Guest: Dan O'Connell, CEO of Front​Connect with Dan O'ConnellXLinkedIn​Connect with JoubinXLinkedInEmail: grit@kleinerperkins.com​Learn more about Kleiner Perkins

In this episode, Steven is joined by author and COO of Ritholz Wealth Management, Nick Maggiulli. In addition to sharing all about his new book, the Wealth Ladder, Nick dives into the details of how Ritholz added tax preparation 4 years ago and the journey they've been on since. Listen to the end as Nick and Steven share examples of how integrating tax services is about more than simply hiring or acquiring. https://zurl.co/VREtU

What if the secret to thriving in wedding planning isn't just about serving clients—it's about finding your people?In this episode, we're pulling back the curtain on one of the most powerful (and underrated) relationships in the wedding industry: the planner-to-planner friendship that actually saves your business—and your sanity.Joining the COO of the CWP Society, Krisy Thomas, are Certified Wedding Planners Hailey Beard and Amanda Borrero, who met at CWP Society Certification conference,  and built something rare: a genuine alliance where they assist on each other's weddings, exchange honest feedback, and serve as each other's emergency backup when chaos strikes. You'll discover:Why having an "in case of emergency" planner with actual access and authority protects your couples (and your reputation)The phone calls that happen after hard weddings, and why that permission to rest matters more than you thinkTheir refreshingly direct take on "community over competition": there are more couples than any of us can serve, and not every couple is your coupleFeeling stuck, new, or shut out of your local scene? They share the playbook: send the DM, show up to open houses, ask for introductions, keep showing up. And if your market feels closed? Go global—your planner bestie might be three states away.Ready to find your people? Join the CWP Society—the world's leading certification program and largest community of certified wedding professionals—where education meets real connection, so you never have to carry the load alone. Visit cwpsociety.com to become certified today! www.cwpsociety.com | info@cwpsociety.com | IG: @cwpsociety | FB: @cwpsociety

Are you sitting on a pile of expensive, underused software that is supposed to make business easier but it doesn't. Pam Duffy, COO and co-founder of Powerhouse Consulting Group helps you take stock of all of the technology platforms you are using and the one simple question you must ask of each platform. Free P&L Statement and Balance Sheet https://tinyurl.com/2rjd6wxu Ruth King Twitter - @RuthKing LinkedIn - https://www.linkedin.com/in/ruthking1/   Podcast Produced by Nick Uttam

Dennis Kozak is the CEO of Ivanti, a leading enterprise IT and security company generating over $1 billion in annual revenue and serving more than 40,000 customers. He previously served as Ivanti's COO after holding senior leadership roles at Avaya. Earlier in his career, Dennis spent nearly 23 years at CA Software (now Broadcom), where he led global partnership sales and services teams. He holds a BS in Accounting from St. Joseph's University in Long Island.In this conversation, we discuss:Dennis's leadership journey from CA Technologies and Avaya to becoming CEO of Ivanti, and what prepared him to lead a billion-dollar IT security companyWhy convergence between cybersecurity and IT operations is accelerating, and how Ivanti is positioning itself at the center of that shiftThe impact of generative AI on IT support, including how Ivanti is building AI agents to handle routine tickets and empower human techniciansHow organizations can reduce cyber risk by closing visibility gaps and simplifying their tech stackThe challenges of securing distributed workforces in a hybrid world, and why automation is critical to stay ahead of threatsWhy Dennis believes the future of enterprise IT is about blending user experience with security, not choosing between themResources:Subscribe to the AI & The Future of Work NewsletterConnect with Dennis on LinkedInAI fun fact articleOn How to Reimagine Fan Experiences and Digital Transformation.

Ever feel like your gut tells you one thing, but the numbers tell you another—and you're not sure which to trust as a CEO? If you've ever felt overwhelmed by financial reports, hesitant to ask "basic" money questions, or unsure how your cash flow can look great on paper but tight in practice, this episode is for you. You'll hear how understanding your company's finances at a deeper level can help you make smarter, faster decisions—without needing to become an accountant. In this conversation with financial leader Pam Meissner, you'll learn how to: Simplify financial statements so you actually use them to lead, not fear them. Build cash flow confidence by spotting problems before they become crises. Turn financial data into clear, actionable strategies for growth. Listen now to discover how trusting your gut and mastering your numbers can transform the way you lead your business. Check out: [07:45] – Pam shares her bold early-career leap from Pricewaterhouse to privatization work in post–Cold War Poland, setting the tone for her "say yes to risk" philosophy. [26:20] – A powerful exchange on why CEOs shouldn't be afraid to admit they don't fully understand the balance sheet—and how asking the right questions can transform financial confidence. [48:10] – Jim and Pam break down practical, real-world cash flow forecasting tips, including how to spot "bad money" and avoid the traps that quietly sink growing businesses. About Pam Meissner Pam Meissner is a seasoned financial and operational leader with experience as CFO, COO, and CEO across multiple industries. She's helped scale companies to billion-dollar valuations by turning complex financial data into clear, actionable strategies for growth. With a global outlook shaped by extensive travel and cultural immersion, Pam champions adaptability, innovation, and diverse thinking in leadership. Her career is marked by resilience—recently widowed after 30 years of marriage, she continues to lead with purpose and strength. She's also a proud mother: her son, who has autism, recently graduated from college, and her daughter runs marathons to raise funds for autism research.

* Why did Brian Kelly fail at LSU? * Bank On It, financial insights you can count on with Jason Shields, the COO of Gulf Coast Bank & Trust

Bank On It, financial insights you can count on with Jason Shields, the COO of Gulf Coast Bank & Trust

Historian and author Peter Cozzens to discuss his new book, “Deadwood, Gold, Guns and Greed in the American West” Then, President and COO of Goldman Sachs, John Waldron talks about the 10,000 Small Businesses Program. And, KPCW General Manager Juliana Allely explains the importance of donating to KPCW during Live PC Give PC on Nov. 7.

What does cybersecurity look like beyond Earth's atmosphere? That's the question at the heart of this conversation with Kristiina Omri, Vice President of Special Programs at CybExer Technologies, and Aare Reintam, the company's COO. We met in Tallinn on the eve of the Software Defined Space Conference to explore how Estonia, in collaboration with the European Space Agency, is helping define the future of space cybersecurity through the world's first Space Cyber Range. The story begins unexpectedly—with a childhood memory of marmalade in a tube, the same kind sent to Soviet astronauts in orbit. For Aare Reintam, that small detail became the first spark of fascination with space, one that decades later evolved into CybExer's partnership with ESA. Together they've created a digital testing environment where satellites, ground stations, and communication protocols can be stress-tested for cyber resilience long before launch.  It's a bold move in an era when satellites underpin everything from GPS and precision farming to air travel and climate observation, yet often rely on decades-old technology vulnerable to attack. Kristiina Omri explains how the Space Cyber Range replicates real-world missions, allowing engineers and analysts to train under simulated attack conditions that feel indistinguishable from their actual control systems. The range combines the precision of digital twins with the competitive intensity of cyber exercises, preparing teams for threats that can ripple from orbit to everyday life on Earth. The conversation covers everything from the growing space-debris crisis to the global shortage of cybersecurity professionals, and the urgent need to blend space engineering with cyber education. We also discuss the deeper strategic implications. What happens when quantum computing enters the battlefield? How should Europe prepare for the convergence of cyber and kinetic threats in orbit? And what lessons can be learned from Estonia's leadership in NATO cyber defense as it extends that expertise to the stars? By the end of the discussion, one theme stands out clearly: the future of cybersecurity is no longer confined to our planet. From digital twins to orbital trust networks, CybExer Technologies and the European Space Agency are proving that the next frontier for cyber readiness lies in space itself.

We are in a culture where it seems success is about being in the spotlight. Everyone must be a content creator. Everyone must become a known personality. Everyone must grow a platform, be on stage, and perform. But I don't find this strategy tenable or reasonable. Not for everyone. I feel we are treating business like baseball and telling everyone they must be the pitcher. Baseball works because of the value of the entire team, not just one position. So I'm bringing back a conversation with Tim Schurrer. Tim spent a decade working as COO with renowned spiritual author and now business leader, Donald Miller, who I've had on this podcast multiple times. Tim helped launch Storybrand and then Business Made Simple, with Don, and while Don had the spotlight, Tim ran the business and built and led the team that made it all possible. Before that Tim worked at TOMS as well as Apple Inc.. Tim authored a book titled, The Secret Society of Success: Stop Chasing The Spotlight And Learn To Enjoy Your Work [And Life] Again. He hosts the Build a Winning Team podcast, where he offers listeners actionable advice as he interviews some of the top leaders in business. We talk about the far greater opportunity for success and fulfillment, outside the spotlight and off the stage. Find Tim at buildawinningteam.com/ Sign up for your $1/month trial period at shopify.com/kevin Go to shipstation.com and use code KEVIN to start your free trial. Learn more about your ad choices. Visit megaphone.fm/adchoices

Dominic “DJ” Mazza walks through how a third-generation New Jersey scrap and demo outfit became one of the region's most diversified recycling platforms—spanning transfer stations, a single-stream MRF, mulch & bagging, roll-off and commercial collection, scrap, concrete, and more. The Blue-Collar Twins dig into capital intensity, acquisitions (Liberty/Bull), building a professional management layer, and why process, cost accounting, and tech are DJ's real superpowers. You'll hear: How a Big Four CPA ditched fluorescent auditor rooms to scale the family business with cousin Jimmy.The “feed your own transfer station” move: launching roll-off & commercial collection to control inbound.Building a state-of-the-art single-stream MRF and a Scotts mulch bagging line—plus what they'd do differently.Buying right: Liberty & Bull, when to keep local brands, and bringing in an A-player COO from Waste Management.Valuation reality in waste/recycling, why the industry is capital- and compliance-heavy, and where DJ's building next. Show links: From Gym Teachers to Service Leaders: The Julio Twins' Story | Last Bite Mosquito, Viking Pest https://youtu.be/DAYxtzhswxs From PE Teachers to Pest Control Owners: The Julio Twins Share Their POTOMAC Experience https://youtu.be/HAx9noqsqTo https://www.linkedin.com/in/paulgiannamore www.potomaccompany.com https://bluecollartwins.com Produced by: www.verbell.ltd Timestamps 00:00 – Cold open: capital-intensive ops, team size, and early acquisitions (Liberty/Bull) 00:49 – Intros; first waste/recycling guest on the Buzz 01:32 – BU → Deloitte CPA years; why auditing felt like “double-checking” not building 02:36 – Back to the family business; the 1964 roots and grandfather's original operation 05:12 – The cousins' plan: DJ + Jimmy begin shaping the next chapter 07:24 – From local scrap to regional platform; footprint across New Jersey and greater Philly 07:46 – Exiting demolition to focus: redeploying time/capital into scalable lines 09:15 – “Feed the transfer station”: launching roll-off with a truck and ten cans 10:32 – New bagging plant: producing Scotts mulch for Home Depot/Lowe's in the Northeast 11:17 – Inside the single-stream MRF: optical sorters, PET capture, and why the facility's different 12:59 – Why processing costs are high; plant capex and how the permit strategy started (cardboard → full stream) 15:08 – Touring plants, picking vendors, and what they'd change in hindsight 15:41 – Size, scope, and staying privately owned; leading a 250-person team 18:45 – Property bets from the '80s and how real estate underpins growth 25:22 – Business lines roll-call: transfer stations, MRF, mulch/topsoil, scrap, concrete, tires, roll-off & commercial routes 27:17 – Open to the public; marketing mix and in-house director driving search & demand 31:20 – M&A integration: DJ runs diligence/legal, Jimmy runs deal sourcing; adding a seasoned COO 32:47 – Valuation talk, regulatory moat, and why scaling takes management depth 35:24 – Planning horizon, pivots, and what it takes to double again 38:03 – Hours & throughput: accepting to 5pm, processing to 10pm; hiring/keeping A-players

Listen in as we talk tech, AI, and data as a tool in the fight for immigrant rights.In this episode, I'm joined by Bartlomiej Skorupa, Co-Founder & COO of Mobile Pathways, a tech nonprofit using AI and mobile data tools to support immigrants navigating the U.S. court system.Bartlomiej's story - from fleeing communism in Poland, to burning out in corporate America, to almost losing his vision in Madagascar, and eventually building a mission-led tech platform - is proof that purpose and impact are not linear. They're shaped through life experience and our values.Together, we unpack:

In this powerful episode of the Second in Command Podcast, co-host Sivana Brewer sits down with Brittany Dunn, COO and co-founder of Safe House Project, a national nonprofit dedicated to eradicating human trafficking in the United States.Brittany shares the remarkable story of how she and her co-founder built Safe House Project from an idea into a nationwide movement, launching a full organization in just 90 days while balancing motherhood, military life, and a mission to save lives.She discusses how her background in international business and M&A shaped her operational mindset, and how she's using corporate systems to solve one of the world's most complex humanitarian challenges. From developing Simply Report, a tech platform helping identify trafficking cases, to fostering a trauma-informed team culture, Brittany offers a masterclass in leadership under pressure, emotional resilience, and purpose-driven innovation.Timestamped Highlights[00:01:00] – Brittany shares the mission behind Safe House Project and how it began.[00:02:15] – Only 100 safe house beds existed for 300,000 trafficked kids—why resources were so scarce.[00:04:26] – How two military spouses built a national nonprofit in 90 days.[00:06:01] – Why they launched nationally instead of locally (and how it changed everything).[00:08:00] – A day in the life: policy, survivor support, sting operations, and leadership.[00:10:20] – The corporate skills that transferred and the ones that didn't.[00:12:17] – Balancing strategy with empathy: why people aren't “projects.”[00:13:01] – Hiring survivors to co-create programs that work in real life.[00:15:27] – The emotional weight of leading in trauma-informed work.[00:17:14] – Launching Simply Report, a new tech platform for anonymous trafficking tips.[00:19:00] – The behavioral algorithm behind Simply Report and how it works.[00:21:17] – The power of partnerships and why Brittany took every call early on.[00:22:41] – Preventing burnout: clarity, communication, and individualized care.[00:25:37] – Inside her relationship with her co-founder and how they model healthy conflict.[00:29:23] – Building a culture of trust, ownership, and open dialogue (“Cuss and Discuss”).[00:34:05] – How Safe House Project hires intentionally and why cultural fit matters most.[00:36:10] – The art of letting go: why firing fast protects mission and morale.[00:37:30] – A recent setback and how the team turned disappointment into innovation.[00:40:18] – Choosing integrity over comfort: giving back salaries during COVID to keep promises.[00:42:01] – Daily rhythms that keep Brittany grounded in hard seasons.[00:43:23] – The next big challenge: state-level adoption of Simply Report.[00:44:13] – A hopeful look ahead: documentary, podcast, and shifting public awareness.Resources & MentionsSafe House ProjectSimply Report App (iOS & Android) – Anonymous reporting tool for human...