Podcasts about Saas

AGENDA: ​​00:00 – Marc Benioff vs Snowflake, Databricks & Palantir: Who Wins the Data Cloud War? 05:10 – Does Benioff Feel The Need to Buy AI Talent Like Zuck Is? 09:00 – What Salesforce has Learned From Palantir on Forward Deployed Engineers? 18:00 – Will SaaS apps disappear in an AI world? Why Satya is Chatting S*** 23:40 – Are SDRs really screwed by AI… or just evolving? 26:10 – Benioff on Who Wins: OpenAI or Anthropic? 30:00 – Nat Friedman reports to Alex Wang: Genius move or career downgrade? 34:00 – Anthropic's $10B round: Have we hit peak AI hype? 47:00 – Klarna's wild ride: From $45B to $6B to IPO at $15B 55:00 – Inside a16z's seed machine: 72 bets vs Sequoia's 27 57:45 – Martìn Casado: Is consensus investing dangerous—or the only game? 01:05:00 – The big lesson: consensus, contrarian, and why investing is harder than ever  

Telmo Silva is the Founder and CEO of ClicData, a cloud-based SaaS business intelligence platform that helps companies connect, visualize, and share their data. Bringing over 25 years of technology and business process improvement experience, he has held leadership roles such as General Manager and Executive VP at Skura Europe, as well as CRM Architect at Boehringer Ingelheim. Under his ownership, ClicData has expanded to serve users across 40 countries, managing thousands of daily dashboards and datasets. Telmo holds a bachelor's degree in applied science in engineering from the University of Toronto. In this episode… Many businesses struggle to unify scattered data from multiple sources into a single, reliable system for analysis. Traditional business intelligence tools are often expensive, complex, and slow to deliver meaningful results, leaving small and medium-sized companies, in particular, at a disadvantage. How can organizations of all sizes access the same level of powerful, actionable insights that larger enterprises enjoy without breaking the bank? Telmo Silva, a technology and business intelligence expert, shares how he approached this challenge by creating an easy-to-use, scalable platform designed to democratize data access. He discusses starting with a niche market, leveraging a freemium model to attract early users, and then evolving features based on customer needs. Telmo emphasizes strategies such as prioritizing simple, effective dashboards, tailoring pricing to customer data usage, and encouraging creative applications across industries to maximize value while controlling costs. In this episode of the Inspired Insider Podcast, Dr. Jeremy Weisz interviews Telmo Silva, CEO of ClicData, about building an accessible and versatile business intelligence platform. Telmo discusses scaling from a niche focus to a global user base, creative and unexpected use cases for the technology, and lessons learned from transitioning away from freemium. He also delves into inbound growth strategies, pricing models, and navigating a successful acquisition.

What happens when a software startup becomes a full-service, AI-powered architecture firm?This week on Practice Disrupted, Evelyn Lee is joined by Patrick Chopson, Co-Founder and Chief Product Officer of Cove Architecture (formerly Cove Tool). What began as a mission to provide architects with performance analysis tools has evolved into Cove Architecture, the first AI-driven practice reimagining how buildings are conceived, coordinated, and delivered.Patrick shares the story of Cove's evolution, from its roots as a SaaS platform to its pivot into consultancy, and now into a full-service design studio backed by over $36 million in venture funding. Their debut project, a multifamily complex in Atlanta's West End, was designed in just 15 days, demonstrating how AI can accelerate timelines by 60%, improve cost accuracy, and cut iteration expenses nearly in half.Beyond efficiency, Patrick envisions AI as a force for design excellence. By offloading code checks, zoning analysis, and cost modeling, architects are freed to focus on creativity, meaning, and beauty. He reflects on how Cove integrates human expertise with machine intelligence, how AI supports senior architects in elevating design, and why training and mentorship must adapt in this new era.The conversation also touches on the business model of architecture: how venture capital is reshaping practice, what “AI-powered but human-centered” really means, and how these tools might democratize design for firms of all sizes.“Being AI-powered doesn't mean removing the human from the process. It means empowering the expert architect to do what they do best: elevate design, mentor the next generation, and create lasting impact.” - Patrick ChopsonThis episode concludes with a reflection on the future of practice: from profitability and scale to sustainability and mentorship. Patrick challenges architects to see AI not as a threat, but as an opportunity to design more bespoke, more sustainable, and more beautiful buildings, and to build a profession that is more resilient for generations to come.Guest:Patrick Chopson, AIA is Co-Founder and Chief Product Officer of Cove Architecture. With a background in mechanical engineering, high-performance building design, and sustainability consulting, Patrick has over 20 years of experience advancing tools that merge technology with design excellence. At Cove Architecture, he leads the charge in creating an AI-powered, human-centered model of practice.Is This Episode for You?This episode is for you if:✅ You're curious about how AI is transforming architectural practice✅ You want to learn how venture-backed firms are reshaping the field✅ You're navigating mentorship and training in an AI-powered environment✅ You believe architecture must evolve to deliver sustainable, bespoke designWhat have you done to take action lately? Share your reflections with us on social and join the conversation.

Abhinav Asthana is the co-founder and CEO of Postman, the world's leading API collaboration platform used by millions of developers and thousands of companies. What began as a personal itch, a simple Chrome extension Abhinav built to make his own API work easier, became a global phenomenon within weeks. In this episode, we discuss: Making the leap from India to Silicon Valley The moment Abhinav realized Postman could win His principles behind building for developers and non-developers alike The early monetization experiments that led to their SaaS model The value of progressive complexity in product design How community building became a powerful growth lever And much more… References: Abhijit Kane: https://www.linkedin.com/in/abhijitkane/ Adobe: https://www.adobe.com/ Ankit Sobti: https://www.linkedin.com/in/ankit-sobti/ Figma: https://www.figma.com/ Kong Inc.: https://konghq.com/ National University of Singapore: https://nus.edu.sg/ Postman: https://www.postman.com/ Ram Gupta: : https://www.linkedin.com/in/ram-gupta-39b9711/ Slack: https://slack.com/ Stripe: https://stripe.com/ Stewart Butterfield: https://www.linkedin.com/in/butterfield/ Yahoo: http://yahoo.com/ Where to find Abhinav: LinkedIn: https://www.linkedin.com/in/abhinavasthana/ Twitter/X: https://x.com/a85 Where to find Brett: LinkedIn: https://www.linkedin.com/in/brett-berson-9986094/ Twitter/X: https://twitter.com/brettberson Where to find First Round Capital: Website: https://firstround.com/ First Round Review: https://review.firstround.com/ Twitter/X: https://twitter.com/firstround YouTube: https://www.youtube.com/@FirstRoundCapital This podcast on all platforms: https://review.firstround.com/podcast Timestamps: (01:18) Why early computer access changed everything (03:39) The first taste of the entrepreneurial bug (09:58) Building BITS360 in college (11:14) Curating entrepreneurial taste (15:49) The ventures that didn't make it (20:53) The problems that preceded Postman (29:56) How Postman's team was formed (34:01) Why clear roles prevent chaos (34:50) Scrappy startup life in the early days (36:26) Postman's path to monetization (39:59) Building a truly collaborative platform (43:00) Navigating market and customer needs (46:02) Cracking the go-to-market code (49:39) Bridging the developer-enterprise divide (54:43) The open-source dilemma

This week, I sat down with my good friend Michael Bair, founder of Bair Consulting, to unpack what really separates good CX in B2B from the DTC playbook, and why both worlds have a lot to learn from each other.We cover B2B SaaS, enterprise customer success, DTC retention, and why too many brands still treat CX like an afterthought. Michael gets real about why B2B companies ignore brand at their own risk, what DTC can steal from SaaS (hint: product obsession), how subscription churn compares to six-figure SaaS contracts, the rise and overhype of AI in CX, and why empathy and product knowledge will always be the secret sauce of customer success.If you're leading a CX team, building SaaS, or trying to scale a consumer brand, this episode is packed with hard-won insights from two people who've lived on both sides of the table.Listen now for the truth about B2B vs DTC CX, retention that actually works, and what “fractional” really means when you're in the trenches with founders.

The latest guest on The PR Week podcast is Aaron Kwittken, founder and CEO of PRophet Global. The former founder and chairman of KWT Global discussed building PRophet, Stagwell's AI-powered SaaS platform, the evolving landscape of PR and communications with the integration of AI and the importance of brand safety in influencer marketing.Kwittken also gave his thoughts on the biggest marketing and communications news of the week, including brand reactions to Taylor Swift and Travis Kelce's engagement, Cracker Barrel's decision to return to its original branding following backlash, Beth Cleveland succeeding Andy Pray as CEO of Praytell, Crumbl Cookie's CEO's decision to come out and this week's Gen Zeitgeist column.  AI Deciphered is back—live in New York City this November 13th.Join leaders from brands, agencies, and platforms for a future-focused conversation on how AI is transforming media, marketing, and the retail experience. Ready to future-proof your strategy? Secure your spot now at aidecipheredsummit.com. Use code POD at check out for $100 your ticket! Follow us: @PRWeekUSReceive the latest industry news, insights, and special reports. Start Your Free 1-Month Trial Subscription To PRWeek

In this episode of SaaS Fuel, host Jeff Mains sits down with serial entrepreneur and strategic executive Josh Sizemore, a powerhouse in building and scaling consumer brands in retail, CPG, wellness, and ecommerce. Drawing from decades of experience (including billion-dollar brands and innovative startups), Josh reveals the realities of taking niche health products to household names—without losing your brand's soul or becoming just another “me-too” in a crowded market.The conversation uncovers the art and science of brand storytelling, making the leap from DTC to retail, the power of deep versus wide expansion, the importance of authentic leadership, and how to avoid the pitfalls of solo decision-making and delegation. Josh gets candid about his journey launching a premium water brand, the value of grit in founder storytelling, navigating retail growth, keys to scaling SaaS marketplaces, and the ever-present challenge of knowing when to sell or double down.Whether you're a SaaS founder, a CPG upstart, or growing any high-integrity brand, this episode is loaded with actionable insights on leading powerfully, communicating clearly, and building market momentum that lasts.Key Takeaways00:00 AI, Innovation, and Mindset Shift06:35 Boost Product Sales with Sampling07:38 Slow and Steady Market Expansion11:24 Effective Virtual Communication Tools16:24 Water Donation and Distribution Initiative18:24 "Authentic Storytelling in Branding"23:00 "Original New York Salsa Success"27:00 Entrepreneurship Patience and Resilience30:05 High-End Retail Venture Story32:49 Founders' Delegation Challenges35:48 Instincts and Delegation39:31 Entrepreneurial Journeys in InnovationTweetable QuotesIf a distributor wants you but the retailers don't want you, then they're not going to bring you in. If a retailer wants you and then, but you don't have distribution to that retailer, well how are you going to get there? So it's gotta all kind of work in synchronous, you know, together and kind of synchronize itself up." - Josh Sizemore"you have to just stick to the play of slow and steady until you, you know, until you have the, the capital and the resources to hire 100 people or whatever to get to those stores." - Josh Sizemore"when you're not communicating directly to somebody, you have to be super, like, aware of, okay, does this text sound kind of even killed or is it over the top, or is it underwhelming when you send those communications through virtually?" - Josh Sizemore"just make sure that whoever it is is authentic. They're coming from a perspective of grit and grind." - Josh SizemoreScaling with Integrity: "Delegation isn't just about survival, it's about enabling real growth." - Jeff MainsAI and the Future of Work: "Documenting current processes is the first step to any meaningful innovation." - Jeff Mains"It's not strategy, not charisma, it's not even luck. It's relationships, specifically four of them." - Jeff Mains"It's really refreshing to be able to turn that over to somebody like that. They can just take it and run with it and make it so much better than even we thought it could be." - Jeff MainsSaaS Leadership LessonsDon't Rush Retail: Go Deep Before WideEarly retail wins are tempting, but focus on dominating a few stores at a time before expanding. Depth beats spread.Grit and Authenticity Beat Flashy MarketingShare real founder stories and struggles; people spot authenticity and reward it.Test Relentlessly and Leverage DataWhether it's email...

This week's episode comes live from SaaStock USA 2025. Join special guests Greg Head (Practical Founders) and Josh Turley (CEO, RTA) as they discuss the story of transforming RTA from a 1970s COBOL-based business into a thriving SaaS company with a $100M valuation. Josh shares: - Why a fanatical focus on culture and clarity fueled RTA's growth. - The challenges of replatforming legacy software (and migrating customers.) - How narrowing their niche to government fleets led to 95% retention & 120% NRR. - Lessons from bootstrapping, using debt strategically, and closing a growth equity round. Guest links: LinkedIn - https://www.linkedin.com/in/josh-turley/ Website: https://rtafleet.com/       Check out the other ways SaaStock is helping SaaS founders move their business forward: 

Stéphan bootstrapped AODocs to $55M in revenue and 250 employees without taking a dime of VC money—while competing directly with venture-backed competitors. Starting as a services company in 2012, he spotted the cloud migration wave early and built document management for enterprises moving to Google Workspace. In this episode, Stéphan breaks down why doubling every two years beats hypergrowth, how to win enterprise deals with zero funding, and why touching business-critical documents means year-long sales cycles but 10-year retention. This is the anti-Silicon Valley playbook that actually works.Why You Should Listen:Why the founder must personally close every single deal in 0 to 1How doubling every 2 years (not every year) creates a more stable businessThe brutal reality of enterprise POCs: doing it for free before getting paidWhy you can't have both fast customer acquisition and high retentionHow being French/European became an advantage against US competitors KeywordsAODocs, bootstrapping, Stéphan Donzé, enterprise sales, document management, SaaS, Google Workspace, cloud migration, product market fit, B2B00:00:00 Intro00:01:12 Bootstrapping vs VC backed00:03:44 From services to SaaS00:19:08 Landing the first customer 00:20:47 Why they turned down VC money00:25:32 The 997 grind—four days on-site with customers every week00:35:21 Why you can't have fast sales and high retention00:40:33 Product-market fitSend me a message to let me know what you think!

On today's episode of LaunchPod AI, we're talking with Joel Polanco, Senior Hardware Product Manager at Intel's Edge Computing Group. He's led dozens of enterprise AI edge deployments and knows exactly what it takes to run AI models locally at scale. In this episode, we discuss: Why AI at the edge will cause a whole new wave of disruption across multiple industries Why moving AI to the edge slashes costs and levels up customer experience And real-world examples of edge AI deployments Joel has seen - from IT assistants to agents that restock store shelves from a single photo Links LinkedIn: https://www.linkedin.com/in/jpolanco/ Intel: https://www.intel.com/content/www/us/en/homepage.html Joel's PM articles on the LogRocket blog: https://blog.logrocket.com/author/joelpolanco/ Chapters 00:00 Introduction 03:32 Retail Applications of Edge AI 04:57 Cost and Implementation Considerations 06:18 Real-World Use Cases and Challenges 12:00 Future of AI and Edge Computing 30:42 Practical Advice for Product Executives 33:46 Conclusion Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPodPodcast)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guest: Joel Polanco.

When operations break down, growth stalls — and for most companies, the warning signs creep in long before anyone notices. Tammara Carr, founder of Audacity Management, has seen it all: from Fortune 50 boardrooms to fast-moving SaaS startups. With a Master's in Project Management, top-tier Agile and Six Sigma certifications, and experience leading multimillion-dollar initiatives, she's the go-to expert for turning operational chaos into a well-oiled growth engine. In this episode, she shares: The early red flags that your operations are holding you back The most common scaling mistakes mid-sized companies make — and how to avoid them How to prioritize business shifts without grinding everything to a halt One system or mindset shift that works just as well for scrappy teams as it does for corporate giants If you're a founder, COO, or team leader feeling buried under moving parts, this conversation will show you how to build systems that not only sustain your business, but help it scale with clarity and confidence. Connect with Tammara: www.audacitymgmt.com www.carrandcompass.com/ IG: @carrandcompass www.pinterest.com/carrandcompass/ www.linkedin.com/company/audacity-management/ Audacity Management Initiative Strategizer | Prioritize what will drive the most value and change for your business: https://audacitymgmt.com/value_disruption Audacity Management Operational Health Check | Pinpoint your biggest areas for operational improvement: https://audacitymgmt.com/operational_check Audacity Management Composite Case Study | See proven approaches for tackling business challenges: https://audacitymgmt.com/case_study-293872 Iconic business leaders all have their own unique genius. Take this quick 10 question quiz to uncover your specific CEO style advantage: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cubicletoceo.co/quiz⁠⁠⁠⁠⁠⁠⁠⁠⁠ If you enjoyed today's episode, please: Post a screenshot & key takeaway on your IG story and tag me ⁠⁠⁠⁠⁠⁠⁠⁠⁠@missellenyin⁠⁠⁠⁠⁠⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠⁠⁠⁠⁠@cubicletoceo⁠⁠⁠⁠⁠⁠⁠⁠⁠ so we can repost you. Leave a positive review or rating at ⁠⁠⁠⁠⁠⁠⁠⁠⁠www.ratethispodcast.com/cubicletoceo⁠⁠⁠⁠⁠⁠ ⁠⁠⁠Subscribe for new episodes every Monday. Learn more about your ad choices. Visit megaphone.fm/adchoices

Note: In this episode, Greg is interviewed by Matt and Liz Raad for the Digital Investor Show podcast. We're sharing the interview here so that you don't miss out on the useful M&A insights that Greg shares.Enjoy! Here's why 2025 is Creating Unprecedented Opportunities for Online Business Buyers… Where are the biggest opportunities in buying and selling online businesses right now? In this interview, Matt sits down with Greg Elfrink, head of marketing at Empire Flippers who's helped create over 100 millionaires, to share what's working, what's changed, and how to buy profitable online businesses in 2025.Greg reveals million-dollar lessons, stories, and actionable strategies for both beginners and experienced website investors. If you want to hear how to buy smart with Empire Flippers, listen to this episode. You Will Learn: How the current market reality is presenting online investors with hidden opportunities. How strategic buyers can negotiate deals in today's market. How to renovate & improve monetisation from traditional affiliate sites. Why it's important to diversify your online business traffic. Where to buy and sell smaller online businesses safely. What your next steps are for investing in today's market. Mentions: Empire Flippers Podcasts Empire Flippers Marketplace Create an Empire Flippers account Subscribe to our weekly newsletter Original Digital Investors podcast eBusiness Institute Sit back, grab a coffee, and learn new ways to grow your wealth and income with online assets.

Wed, 27 Aug 2025 16:00:00 GMT http://relay.fm/clockwise/620 http://relay.fm/clockwise/620 Onions‽ 620 Mikah Sargent and Jason Snell The tech we have in our vehicles, the dependable tech that just works and what might make us replace it, how often we upgrade our phones or computers and why, and which social platforms we use — including where we heard about Taylor Swift's engagement. The tech we have in our vehicles, the dependable tech that just works and what might make us replace it, how often we upgrade our phones or computers and why, and which social platforms we use — including where we heard about Taylor Swift's engagement. clean 1799 The tech we have in our vehicles, the dependable tech that just works and what might make us replace it, how often we upgrade our phones or computers and why, and which social platforms we use — including where we heard about Taylor Swift's engagement. This episode of Clockwise is sponsored by: Steamclock: We make great apps. Design and development, from demos to details. 1Password: Discover SaaS applications, automate lifecycle management, and optimize SaaS spend. Guest Starring: Kathy Campbell and Christopher Phin Links and Show Notes: Support Clockwise with a Relay Membership

SaaStr 817: What Happens When AI Kills Your SaaS Growth? Live Q&A with SaaStr CEO and Founder Jason Lemkin In this Q&A session from SaaStr Annual, Jason Lemkin delivers hard truths about how AI is reshaping the entire SaaS landscape. No sugarcoating, no feel-good platitudes - just the brutal reality of what's happening to B2B companies right now. What You'll Learn: Why 80% of B2B investors now only do AI deals (and what that means for traditional SaaS) The real reason $100M revenue companies are suddenly hitting growth walls Why VCs have shifted from seeking billion-dollar to trillion-dollar outcomes How the "triple-triple-double-double" growth model died in 18 months Why you need to go multi-product by $10M revenue (not $100M) The downward death spiral killing SaaS companies that aren't adapting Specific tactics for surviving when your go-to-market playbook stops working Key Moments: A founder admits he's "terrified" of AI - Jason's response will surprise you Why vertical SaaS is becoming the only "safe haven" The harsh math on fundraising when you're not AI-first How brand marketing is changing as search moves from Google to ChatGPT Why working "twice as hard and four times smarter" isn't optional anymore Raw Founder Questions Answered: "How do I fundraise when I'm not AI-first?" "Is triple-double-double still attractive to investors?" "Should my sales team experiment with AI?" "How many resources should we devote to becoming AI-first?" This isn't your typical conference recap. It's 90 minutes of unvarnished insights from founders in the trenches, dealing with the AI disruption in real-time. Jason doesn't hold back on what's working, what's broken, and what you need to do differently starting tomorrow. Perfect for: SaaS founders, revenue leaders, and anyone trying to navigate the AI transformation of B2B software. ------------------   Hey everybody, SaaStr AI's next stop takes us to London on December 2nd and 3rd!   It's Christmas with SaaStr and 2,000 of the best SaaS and AI leaders.    The biggest names will be there. The best networking.    Early adopter tickets are selling faster than we expected. So don't wait. With only 5 months until the event, we expect this year's SaaStr London event to sell out to capacity.    Use my code jason20pod for exclusive savings. Get your tickets now at podcast.saastrlondon.com or use code jason20pod at checkout.   SaaStr AI London – where SaaS Meets AI in London. See you there. --------------------------------------------------- Hey everybody, SaaStr Annual will be back in May of 2026.  The world's largest SaaS + AI gathering for executives. Just this May we hosted: 10,000 attendees with 68% VP-level and above, 36% CEOs and founders and a growing 25% were AI-first professionals. This is the very best of the best S-tier attendees and decision makers that come to SaaStr each year.  But here's the reality, folks: the longer you wait, the higher ticket prices can get. Early bird tickets are available now, but once they're gone, you'll pay hundreds more so don't wait. Lock in your spot today. Use my code JASON100 for exclusive savings. Get your tickets at podcast.saastrannual.com or use code JASON100 at checkout.  SaaStr Annual 2026. We'll see you there.     

Wed, 27 Aug 2025 16:00:00 GMT http://relay.fm/clockwise/620 http://relay.fm/clockwise/620 Mikah Sargent and Jason Snell The tech we have in our vehicles, the dependable tech that just works and what might make us replace it, how often we upgrade our phones or computers and why, and which social platforms we use — including where we heard about Taylor Swift's engagement. The tech we have in our vehicles, the dependable tech that just works and what might make us replace it, how often we upgrade our phones or computers and why, and which social platforms we use — including where we heard about Taylor Swift's engagement. clean 1799 The tech we have in our vehicles, the dependable tech that just works and what might make us replace it, how often we upgrade our phones or computers and why, and which social platforms we use — including where we heard about Taylor Swift's engagement. This episode of Clockwise is sponsored by: Steamclock: We make great apps. Design and development, from demos to details. 1Password: Discover SaaS applications, automate lifecycle management, and optimize SaaS spend. Guest Starring: Kathy Campbell and Christopher Phin Links and Show Notes: Support Clockwise with a Relay Membership

Hey CX Nation,In this week's episode of The CXChronicles Podcast #264, we welcomed Mika Yamamoto, Chief Customer and Marketing Officer at Freshworks based in San Mateo, CA. Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Their enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Their people-first approach to AI eliminates friction, making employees more effective and organizations more productive.Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.In this episode, Mika and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that her team at Freshworks think through on a daily basis to build world class customer experiences.**Episode #264 Highlight Reel:**1. The power of reflection & attention to the customer journey you're building 2. Enhancing customer experience through employee engagement  3. Building your playbook on tech-stack efficiency and utilization 4. Breaking down silos to build world-class customer & employee experiences 5. Investing in "Voice of Customer" (VOC) & "Voice of Employee" (VOE) Click here to learn more about Mika YamamotoClick here to learn more about FreshworksHuge thanks to Mika for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & customer success space into the future.For our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of the "CX Nation". You know what would be even better?Go tell one of your friends or teammates about CXC's custom content,  strategic partner solutions (Hubspot, Intercom, & Freshworks to name a few) & On-Demand services & invite them to join the CX Nation, a community of nearly 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's best CX-driven companies? We recently launched CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building the pillars upon an AI-powered foundation for the future. Huge thanks for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Working Smarter is back for season two! Starting September 3, we're going beyond the hype and headlines to bring you stories about real people using AI to do more of what they love about their jobs. From the F1 track to the kitchen—and even the bottom of a lake—learn how new tools are helping creatives, makers, visionaries, and their teams think big, move faster, and focus on the work that matters most.~ ~ ~Working Smarter is brought to you by Dropbox Dash—the AI universal search and knowledge management tool from Dropbox. Learn more at workingsmarter.ai/dashYou can listen to more episodes of Working Smarter on Apple Podcasts, Spotify, YouTube Music, Amazon Music, or wherever you get your podcasts. To read more stories and past interviews, visit workingsmarter.aiThis show would not be possible without the talented team at Cosmic Standard: producer Dominic Girard, sound engineer Aja Simpson, technical director Jacob Winik, and executive producer Eliza Smith. Special thanks to our illustrators Justin Tran and Fanny Luor, marketing consultant Meggan Ellingboe, and editorial support from Catie Keck. Our theme song was composed by Doug Stuart. Working Smarter is hosted by Matthew Braga. Thanks for listening!

In this episode of The Product Experience, Randy Silver and Lily Smith sit down with Katja Forbes, Executive Director at Standard Chartered Bank, design leader, and lecturer, to explore the fast-approaching world of machine customers.Katja shares why businesses must prepare for a future where AI agents, autonomous vehicles, and procurement bots act as customers, and what this means for product managers, designers, and organisations.Key takeawaysMachine customers are here already. From booking services for Tesla cars to procurement bots closing contracts, AI-driven commerce is no longer hypothetical.APIs are necessary but insufficient. Businesses need to think beyond plumbing and address trust, compliance, and customer experience for non-human agents.Signal clarity matters. Organisations must make their value propositions machine-readable to remain competitive.Trust will be quantified. Compliance signals, ESG proof, uptime guarantees, and reliability ratings will replace human gut instinct.New roles will emerge. Trust analysts and human–machine hybrid coordinators will be critical in shaping future interactions.Ethics cannot be ignored. Without careful design, agentic commerce could amplify consumerism and poor societal outcomes.Practical first step. Even small businesses can prepare by structuring their product and service data into machine-readable formats.Product managers must adapt. The skill to manage ambiguity, think systemically, and anticipate unintended consequences will be central to success.Featured Links: Follow Katja on LinkedIn | Katja's website | Sign-up for pre sale access to Katja's forthcoming book 'The CX Evolutionist'Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

A story about finding freedom by solving problems others ignored—on purpose.For SaaS founders tired of feature bloat—and wondering if serving fewer people better might be the smarter path to freedom.Most SaaS companies fail because they try to please everyone.They fail because they spread themselves across every platform, every feature request, every shiny opportunity.Samy Dindane, CEO of Hypefury, took a different path.He spotted a gap nobody else cared about—Twitter thread scheduling—and built a prototype in three days. Instead of raising money or hiring fast, he chose freedom through focus.And this inspired me to invite Samy to my podcast. We explore how deliberate constraints create stronger businesses. Samy shares hard-won insights about platform dependence, community-driven development, and knowing when to say no. You'll discover why his users became product owners and how charging more actually made customers happier.We also zoom in on two of the 10 traits that define remarkable software companies: – They acknowledge they can't please everyone – They master the art of curiositySamy's story is proof that sustainable freedom comes from saying no to good opportunities—not just bad ones.Here's one of Samy's quotes that captures his philosophy:"Whatever time you spend on something, you don't spend on something else. So whatever time you're going to try to build something crazy for another platform, it's the time you're not spending improving."By listening to this episode, you'll learn: Why power users matter more than market sizeWhat happens when the platform you depend on demands $500K yearly When adding features becomes a liability Why your best product managers pay you monthlyFor more information about the guest from this week: Guest: Samy Dindane, CEO HypefuryWebsite: hypefury.comWant to dig deeper into the 10 traits of remarkable SaaS companies? Get my book The Remarkable Effect at valueinspiration.com/book Or sign up for Espresso with Ton at valueinspiration.com/daily - a 2-minute daily email to sharpen your thinking and strategy.

Overtime CEO Dan Porter talks with TITV Host Akash Pasricha about the future of sports media and why Gen Z will never watch live games on TV. We also talk with Altimeter Capital's Jamin Ball about software valuations and the rise of "quasi-public" companies , and The Information's Kevin McLaughlin about the AI data storage boom and NVIDIA's 80-year bet on VAST Data.Articles discussed on this episode: TITV airs on YouTube, X and LinkedIn at 10AM PT / 1PM ET. Or check us out wherever you get your podcasts.Subscribe to The Information: https://www.theinformation.com/subscribe_hSign up for the AI Agenda newsletter: https://www.theinformation.com/features/ai-agenda

In this episode, we're joined by Lukas Saari, CEO and Co-Founder of Tandem Health, the AI-driven platform transforming how clinicians and healthcare teams work together to deliver better patient outcomes. By combining customer obsession with advanced automation, Tandem Health empowers providers to streamline workflows, reduce administrative burden, and keep the human touch at the center of care. We spoke with Lukas about how AI is reshaping one of the most traditional industries and how Tandem Health has built trust with customers by deeply understanding their real-world pain points. Here are some of the key questions we address: How do you build trust with customers in industries where credibility and experience matter most? Why should commercial and product teams include people who've actually lived their customers' pain points? How does every new onboarding experience fuel product innovation? What role does deep customer understanding play in deciding where to take the product next? Why must SaaS founders think in terms of “jobs to be done” rather than features, and how does that mindset unlock customer value?

My guest today is Joe Liemandt. Joe is the Principal at Alpha School and the founder of Triliogy Software and ESW Capital. He became the youngest member of the Forbes 400 in the 1990s before vanishing from public view for two decades—only to emerge with a $1 billion bet that he can make kids learn 10x faster using AI. Joe has built an AI tutoring system so effective that students at his Alpha School literally beg not to take summer breaks, achieving 2x learning outcomes in just 2 hours with standardized test results that compete with the best of them. We dive deep into why this could be the most valuable product he's ever built, his contrarian thesis that traditional SaaS is facing AI-driven obsolescence, and how his experience buying 100+ software companies prepared him for this moonshot in a trillion-dollar market that hasn't innovated in 200 years.  For investors, this is a masterclass in deploying patient capital to rebuild broken systems from first principles, with insights on everything from regulatory moats to the intersection of AI and human psychology. As your excited skeptic, I push hard on the technology readiness, parental adoption hurdles, and whether this audacious vision can actually scale to a billion kids. Additionally, in a Colossus Profile released last week, our editor-in-chief Jeremy Stern reported, for the first time, Joe as the product guy behind Alpha School in a can't miss piece of writing. And now please enjoy my conversation with Joe Liemandt.  Joe Liemandt's Colossus Profile by Jeremy Stern. For the full show notes, transcript, and links to mentioned content, check out the episode page ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠.⁠⁠⁠⁠⁠⁠⁠⁠ ----- This episode is brought to you by⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Ramp⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Ramp's mission is to help companies manage their spend in a way that reduces expenses and frees up time for teams to work on more valuable projects. Go to⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Ramp.com/invest⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ to sign up for free and get a $250 welcome bonus. – This episode is brought to you by⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Ridgeline⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Ridgeline has built a complete, real-time, modern operating system for investment managers. It handles trading, portfolio management, compliance, customer reporting, and much more through an all-in-one real-time cloud platform. Head to⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ridgelineapps.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ to learn more about the platform. – This episode is brought to you by⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ AlphaSense⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. AlphaSense has completely transformed the research process with cutting-edge AI technology and a vast collection of top-tier, reliable business content. Invest Like the Best listeners can get a free trial now at⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Alpha-Sense.com/Invest⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and experience firsthand how AlphaSense and Tegus help you make smarter decisions faster. ----- Editing and post-production work for this episode was provided by The Podcast Consultant (⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://thepodcastconsultant.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠). Show Notes: (00:00:00) Welcome to Invest Like the Best(00:06:08) How Alpha School Is Revolutionizing Learning(00:12:47) Personalized Tutoring with AI(00:19:59) Measuring the Impossible: 2x Learning Outcomes(00:25:39) All Educational Content Is Obsolete(00:35:51) Motivating Students: The Key to Success(00:42:06) Life Skills Workshops: Real-World Lessons(00:47:47) The Key to Happiness: High Standards(00:52:33) The Role of Guides and Coaches(00:58:22) Feedback Loops and AI in Education(01:04:20) The AI-Powered Classroom Experience(01:18:06) From Self-Doubt to Limitless Learning(01:28:20) Challenges in Public School Systems(01:41:56) Gamified Learning and Technology(01:49:46) From Trilogy to Trillion-Dollar Markets(01:55:05) Why Software Companies Fail(02:01:21) Trilogy University(02:10:39) Lessons from Mentors(02:17:25) Pushing Limits and Finding Passion(02:27:12) Joe's Kindest Thing

Patrick Stiles is the CEO of Vidalytics, a video hosting and analytics platform that helps marketers convert cold clicks into paying customers through conversion-optimized tools and world-class analytics. Under his leadership, Vidalytics has powered videos responsible for over $3 billion in sales and is trusted by top direct response marketers and eight-, nine-, and even 10-figure brands, such as Primal Labs, V Shred, iClosed, and Frank Kern.  Patrick's entrepreneurial journey is anything but conventional — overcoming expulsion from school, addiction, and time in jail before building multiple eight-figure businesses. With a unique perspective shaped by both adversity and success, he brings a data-driven and innovative approach to video marketing and business growth. In this episode… Many businesses struggle to convert cold traffic into paying customers, often losing potential buyers due to poor video engagement, weak calls to action, or a lack of actionable data. Without clear insights into audience behavior, marketers risk wasting ad spend on underperforming creatives. How can companies use video more effectively to drive measurable sales and long-term customer relationships? Patrick Stiles, an expert in video marketing and direct response strategy, shares how to address these challenges by leveraging detailed viewer data from Vidalytics, optimizing hooks and leads, and strategically placing calls to action. He explains how segmenting data by device, traffic source, and engagement patterns can reveal high-converting behaviors. Patrick also recommends testing multiple video versions, adding interactive elements, and aligning messaging closely with audience pain points to improve conversion rates and customer acquisition efficiency. In this episode of the Inspired Insider Podcast, Jeremy Weisz interviews Patrick Stiles, Founder and CEO of Vidalytics, about mastering video marketing for conversions. Patrick discusses using Vidalytics to identify drop-off points, designing engaging video openings, and tailoring calls to action for different audiences. He also shares insights on overcoming early business struggles, creating interactive features, and building resilience through personal challenges.

⬥GUEST⬥Andy Ellis, Legendary CISO [https://howtociso.com] | On LinkedIn: https://www.linkedin.com/in/csoandy/⬥HOST⬥Host: Sean Martin, Co-Founder at ITSPmagazine and Host of Redefining CyberSecurity Podcast | On LinkedIn: https://www.linkedin.com/in/imsmartin/ | Website: https://www.seanmartin.com⬥EPISODE NOTES⬥In this episode of Redefining CyberSecurity, host Sean Martin speaks with Andy Ellis, former CSO at Akamai and current independent advisor, about the shifting expectations of security leadership in today's SaaS-powered, AI-enabled business environment.Andy highlights that many organizations—especially mid-sized startups—struggle not because they lack resources, but because they don't know how to contextualize what security means to their business goals. Often, security professionals aren't equipped to communicate with executives or boards in a way that builds shared understanding. That's where advisors like Andy step in: not to provide a playbook, but to help translate and align.One of the core ideas discussed is the reframing of security as an enabler rather than a gatekeeper. With businesses built almost entirely on SaaS platforms and outsourced operations, IT and security should no longer be siloed. Andy encourages security teams to “own the stack”—not just protect it—by integrating IT management, vendor oversight, and security into a single discipline.The conversation also explores how AI and automation empower employees at every level to “vibe code” their own solutions, shifting innovation away from centralized control. This democratization of tech raises new opportunities—and risks—that security teams must support, not resist. Success comes from guiding, not gatekeeping.Andy shares practical ways CISOs can build influence, including a deceptively simple yet powerful technique: ask every stakeholder what security practice they hate the most and what critical practice is missing. These questions uncover quick wins that earn political capital—critical fuel for driving long-term transformation.From his “First 91 Days” guide for CISOs to his book 1% Leadership, Andy offers not just theory but actionable frameworks for influencing culture, improving retention, and measuring success in ways that matter.Whether you're a CISO, a founder, or an aspiring security leader, this episode will challenge how you think about the role security plays in business—and what it means to lead from the middle.⬥SPONSORS⬥LevelBlue: https://itspm.ag/attcybersecurity-3jdk3ThreatLocker: https://itspm.ag/threatlocker-r974⬥RESOURCES⬥Inspiring Post: https://www.linkedin.com/posts/csoandy_how-to-ciso-the-first-91-days-ugcPost-7330619155353632768-BXQT/Book: “How to CISO: The First 91-Day Guide” by Andy Ellis — https://howtociso.com/library/first-91-days-guide/Book: “1% Leadership: Master the Small Daily Habits that Build Exceptional Teams” — https://www.amazon.com/1-Leadership-Daily-Habits-Exceptional/dp/B0BSV7T2KZ⬥ADDITIONAL INFORMATION⬥✨ More Redefining CyberSecurity Podcast: 

In this episode, Jacob sits down with Peter Deng, General Partner at Felicis and former Product Leader at OpenAI, Facebook, and Uber. Peter shares his insider perspective on building ChatGPT Enterprise in just seven weeks and leading voice mode development at OpenAI. The conversation covers everything from why traditional SaaS pricing models are broken for AI products to how evals became the new product specs, the "AI under your fingernails" test for founding teams, and why current agents are massively overhyped.They also explore how consumer AI will fragment across multiple winners rather than consolidate into a single super app, the coming integration between ChatGPT and apps like Uber, and why voice AI will unlock entirely new categories of applications. Plus, insights on the changing dynamics between foundation models and startups, and what it really takes to build defensible AI companies. It's a comprehensive look at AI product strategy from someone who's been at the center of the industry's biggest breakthroughs. (0:00) Intro(1:17) AI Business Models and Pricing Strategies(7:48) Product Development in AI Companies(18:36) The Role of Product Managers in AI(23:06) Voice Interaction and AI(26:43) AI in Education(30:39) Consumer and Enterprise Adoption of AI(33:36) The Impact of AI on Salaries and HR(40:37) The Role of Unique Data in AI Development(49:03) Challenges and Strategies for AI Companies(52:58) The Future of AI and Its Impact on Society(57:31) Reflections on OpenAI(58:38) Quickfire With your co-hosts: @jacobeffron - Partner at Redpoint, Former PM Flatiron Health @patrickachase - Partner at Redpoint, Former ML Engineer LinkedIn @ericabrescia - Former COO Github, Founder Bitnami (acq'd by VMWare) @jordan_segall - Partner at Redpoint

Tue, 26 Aug 2025 15:30:00 GMT http://relay.fm/focused/237 http://relay.fm/focused/237 David Sparks and Mike Schmitz Max Roberts is a podcaster, video editor, and technical writer who joins us to talk about using AI in the writing process, video games, and the importance of staying curious. Max Roberts is a podcaster, video editor, and technical writer who joins us to talk about using AI in the writing process, video games, and the importance of staying curious. clean 5025 Max Roberts is a podcaster, video editor, and technical writer who joins us to talk about using AI in the writing process, video games, and the importance of staying curious. This episode of Focused is sponsored by: Incogni: Take your personal data back with Incogni! Use code FOCUSED with this link and get 60% off an annual plan. Zocdoc: Find the right doctor, right now with Zocdoc. Sign up for free. Indeed: Join more than 3.5 million businesses worldwide using Indeed to hire great talent fast. 1Password: Discover SaaS applications, automate lifecycle management, and optimize SaaS spend. Guest Starring: Max Roberts Links and Show Notes: Deep Focus: Extended ad-free episodes with bonus deep dive content. Point of Curvature Max Frequency Max Roberts Video Essays Max's Podcasts Obsidian Field Guide (Plus Edition) Practical PKM Hybrid Cohort Google NotebookLM ChatGPT Grammarly Claude Lex.page ‎Singin' In the Bathtub by John Lithgow How to ADHD by Jessica McCabe How to ADHD | YouTube Failing at Normal: An ADHD Success Story | Jessica McCabe | TEDxBratislava - YouTube Business Made Simple Extra Focus by Jesse J. Anderson Field Notes | Memo Books, Notebooks, Journals & Planners The Library Community TaskForge | Obsidian Tasks Made Easy From Strength to Strength by Arthur Brooks Dark Age by Pierce Brown Somebody And The Three Blairs by Marilyn Tolhurst Lake of Souls by Ann Leckie

Every developer has war stories about a project that went sideways—too many abstractions, tests that didn't catch what mattered, or a late-night deploy with no rollback plan. In this episode, Matt and Mike dig into the seven biggest mistakes teams make when building web apps and how to avoid them. From over- and under-engineering, leaving hard problems until the last minute, and wasting time in low-impact areas, to skipping security basics, ignoring observability, and neglecting CI/CD, we cover the traps that derail projects. Along the way, we share practical strategies—like building for 10× growth (not 100×), using tracer-bullet proofs of concept, scoping by impact, and shipping behind feature flags. Whether you're launching your first SaaS or scaling an enterprise app, these lessons will help you build faster, safer, and smarter. Show Notes: https://www.htmlallthethings.com/podcasts/top-mistakes-that-developers-make-when-building-a-web-app-and-how-to-prevent-them Powered by CodeRabbit - AI Code Reviews: https://coderabbit.link/htmlallthethings Use our Scrimba affiliate link (https://scrimba.com/?via=htmlallthethings) for a 20% discount!! Full details in show notes.

Tue, 26 Aug 2025 15:30:00 GMT http://relay.fm/focused/237 http://relay.fm/focused/237 Everything is Figureoutable, with Max Roberts 237 David Sparks and Mike Schmitz Max Roberts is a podcaster, video editor, and technical writer who joins us to talk about using AI in the writing process, video games, and the importance of staying curious. Max Roberts is a podcaster, video editor, and technical writer who joins us to talk about using AI in the writing process, video games, and the importance of staying curious. clean 5025 Max Roberts is a podcaster, video editor, and technical writer who joins us to talk about using AI in the writing process, video games, and the importance of staying curious. This episode of Focused is sponsored by: Incogni: Take your personal data back with Incogni! Use code FOCUSED with this link and get 60% off an annual plan. Zocdoc: Find the right doctor, right now with Zocdoc. Sign up for free. Indeed: Join more than 3.5 million businesses worldwide using Indeed to hire great talent fast. 1Password: Discover SaaS applications, automate lifecycle management, and optimize SaaS spend. Guest Starring: Max Roberts Links and Show Notes: Deep Focus: Extended ad-free episodes with bonus deep dive content. Point of Curvature Max Frequency Max Roberts Video Essays Max's Podcasts Obsidian Field Guide (Plus Edition) Practical PKM Hybrid Cohort Google NotebookLM ChatGPT Grammarly Claude Lex.page ‎Singin' In the Bathtub by John Lithgow How to ADHD by Jessica McCabe How to ADHD | YouTube Failing at Normal: An ADHD Success Story | Jessica McCabe | TEDxBratislava - YouTube Business Made Simple Extra Focus by Jesse J. Anderson Field Notes | Memo Books, Notebooks, Journals & Planners The Library Community TaskForge | Obsidian Tasks Made Easy From Strength to Strength by Arthur Brooks Dark Age by Pierce Brown Somebody And The Three Blairs by Marilyn Tolhurst Lake of Souls by Ann Leckie

In this episode of WCG Talks Trials, Cristin MacDonald, Doug Mayer, and Tyler Bye discuss how Software as a Service (SaaS) solutions are democratizing the clinical trial landscape. Learn how SaaS platforms are enabling organizations of all sizes to leverage cutting-edge technology, improving collaboration, standardization, and data security throughout the clinical research process. The team shares the benefits of adopting SaaS, practical insights for successful implementation, and highlights the pivotal role of technology partnerships in supporting innovation and research efficiency. Tune in to discover how your organization can optimize clinical trials and accelerate research impact with SaaS technology.

In this episode of SaaS Fuel, host Jeff Mains sits down with Ghazenfer Mansoor, CEO of Technology Rivers, to explore how artificial intelligence (AI) is revolutionizing SaaS development, scaling, and operations. With a background in healthcare and custom software, Ghazenfer shares his "10x Blueprint," unpacking the frameworks and mindsets founders need to leapfrog the competition without falling into the common trap of feature overload. The discussion covers the shift from feature-chasing to outcome-driven innovation, managing compliance in healthcare SaaS, harnessing AI-powered development tools, and the enduring importance of process, customer discovery, and balancing customization with scalability. Ghazenfer also teases his upcoming book on building mobile apps people truly love and use daily.Key Takeaways00:00 AI-driven Work and Digital Transformation06:53 "Stand Out with Unique Solutions"08:52 "Prioritize Unique, Problem-Solving Feature"12:51 "Expert-Led CRM for Service Growth"16:24 "Streamlining Processes with AI"17:28 Rapid AI-Driven Healthcare App Development21:23 Unexpected SEO Leads Evolution24:27 Streamlining Processes: Execution Challenges30:44 Decades in Mobile App Development31:54 "App Growth and Engagement Strategies"36:43 Business Transformation and AI VisionariesTweetable Quotes"Diagnose the bottlenecks first. You don't want to bring AI into everything without knowing where it's needed." — Ghazenfer Mansoor"Building endless features is a trap—solve one real problem your customer has, and do it better than anyone else." — Ghazenfer Mansoor"Customers don't want features; what they want is outcomes." — Jeff Mains“AI is not just about moving faster. It's about creating more efficiency and value in your business.” — Ghazenfer Mansoor"Software isn't static. It's a living system that needs continuous care, iteration and a keen eye on what's next." — Jeff Mains"Now software is being built by architects and AI agents. The old playbook is obsolete." — Ghazenfer MansoorSaaS Leadership LessonsStrategic Use of AI:Use technology to remove bottlenecks, not as a blanket solution.Prioritize Ruthlessly:Launch with a core differentiating feature; add bells and whistles only when customers truly demand them.Champion Process:Systems and processes are key—both for internal efficiency and for client delivery.Adapt or Be Disrupted:Stay ahead on innovation (like leveraging AI), or risk being left behind as industry shifts accelerate.Listen, Then Lead:Customer discovery is critical—sometimes you must show users what's possible, not just build what they say they want.Build for Iteration:Treat your product like a living system—plan for ongoing evolution, not just a single launch.Guest ResourcesGhazenfer Mansoor:gmansoor@technologyrivers.comhttps://technologyrivers.comhttp://facebook.com/techrivershttps://www.linkedin.com/in/gmansoor

Text us your thoughts on the episode or the show!In this episode of Ops Cast by MarketingOps.com, powered by The MO Pros, hosts Michael Hartmann, Mike Rizzo, and Naomi Liu speak with Dean de la Peña, VP of Identity, Data Strategy, and SaaS at Resonate.Dean discusses the role of predictive intelligence in marketing and explains how brands can utilize more comprehensive data signals to enhance audience targeting and personalization. He also outlines the importance of identity resolution and data structure in building effective campaigns.Topics covered include • How to apply predictive consumer intelligence to marketing workflows • The value of identity resolution in campaign planning • Practical approaches to scaling personalization based on real dataThis episode is intended for marketing operations professionals looking to improve their use of data in audience engagement.Episode Brought to You By MO Pros The #1 Community for Marketing Operations Professionals Visit UTM.io and tell them the Ops Cast team sent you. Join us at MOps-Apalooza: https://mopsapalooza.com/Save 10% with code opscast10Support the show

ITPM Flash provides insight into what professional traders are thinking about in the markets RIGHT NOW! In this episode, Edward Shek dives into the cracks forming in the SaaS business model and what it could mean for major players like Salesforce (CRM). From commoditization of code and AI-driven efficiency pressures to the dominance of hyperscalers swallowing entire markets, the moat around many software companies is vanishing fast. We look at examples like GoDaddy, Wix, and Duolingo to show how pricing power is collapsing, before turning to Salesforce itself—where slowing growth, high CapEx, and a reliance on efficiency gains raise big questions about valuation. With the market crowded on the long side, we explore a November put spread structure that targets a 20% de-rating and a potential 450% return if the bear case plays out.

How did an AI agent help 4x the productivity of collections teams? Dave Ruda, VP of Product at Billtrust, visits LaunchPod to share how his team built a collections AI that transformed drudgery work into high-impact outcomes. Dave shares how his team: * Reduced average email handling time from 8 minutes to just 2.5 minutes * Built an AI agent that categorizes and prioritizes collector workflows to maximize efficiency * Designed a “human in the loop” system to ensure trust, personalization, and better customer outcomes * Developed a learning loop that adapts to each collector's voice and scales across email and voice channels Links LinkedIn: https://www.linkedin.com/in/druda/ Billtrust: https://www.billtrust.com/ Chapters 00:00 Introduction 03:18 Billtrust's AI Journey 05:10 "Human in the Loop" 06:22 Billtrust's FinTech Solutions 09:54 Challenges in Collections 13:04 Agentic Email Functionality and Automating Email Processing 17:19 Building a Learning Loop To Better Understand Customers 19:05 Empowering Product Managers With AI 24:33 AI Governance and Future Prospects 27:39 Concluding Thoughts and Future Plans Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPodPodcast)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guest: Dave Ruda.

Byron Deeter is a Partner at Bessemer Venture Partners, and one of the most renowned SaaS investors. Byron has led 19 unicorn investments, including IPO successes like ServiceTitan, Procore, Twilio, Box, Gainsight, Intercom, DocuSign, SendGrid. His portfolio includes eight companies that have gone public. Insane.  Agenda: 00:00 – Why are the stakes in AI higher than ever before? 05:20 – Is defensibility in AI gone for good? 07:40 – Do margins even matter when backing the next Anthropic or Perplexity? 09:50 – How does Byron think about future dilution when investing in AI today? 12:10 – With 40% of venture money going to 10 deals, is there any point investing elsewhere? 13:40 – Is vertical SaaS dead? Is there any point when the large players can own it? 18:00 – Will AI shift from the tech budget to the human labor budget and unlock trillions? 21:10 – Are we entering the era of billion-dollar businesses built by 10 people? 25:20 – Is treble-treble-double-double now too slow for AI companies? 33:10 – In today's AI gold rush, is it better to scream the loudest or just build the best product? 41:10 – What specific growth rates are best in class, good and not good enough today?  55:00 – Is venture now just a game of scale — Chanel vs. Walmart?    

BIO: Dr. Gilbert A. Guzmán is a business strategist and systems thinker. He is the founder of IntraQ AI, a SaaS solution designed to eliminate knowledge gaps within the workplace, and the author of Atomic Impact: Systems for Transformative Productivity.STORY: In 2012, Gilbert envisioned a portable charger vending system for airports, universities, and theaters—a “Redbox for power.” He over-engineered, over-researched, and waited for “perfect”—while another company launched the same concept. By the time he moved, they dominated airports with a first-mover advantage.LEARNING: Jump in and get things going. Don't be afraid to fail. Iterate, and get your product to market. “Don't be afraid to iterate. Maintain the course, and you'll see your product through.”Dr. Gilbert A. Guzmán Guest profileDr. Gilbert A. Guzmán is a business strategist and systems thinker. He is the founder of IntraQ AI, a SaaS solution designed to eliminate knowledge gaps within the workplace, and the author of Atomic Impact: Systems for Transformative Productivity, which you can get for free using the code: Stotz.With a doctorate in business and experience leading large teams, he helps organizations boost productivity through practical systems built for real-world constraints. His work bridges people, data, and technology for lasting operational success.Worst investment everIn 2012, Gilbert envisioned a portable charger vending system for airports, universities, and theaters—a “Redbox for power.” Users would rent charged batteries and return them to kiosks for reuse.Ironically, Gilbert is a very impatient man, but when it comes to business ideas, he takes his sweet time, sometimes too long. This is exactly what happened with the portable charger idea.Gilbert over-engineered, over-researched, and waited for “perfect”—while Fuel Rod launched the same concept. By the time he moved, they dominated airports with a first-mover advantage. He invented the wheel but didn't roll it.Lessons learnedJump in, do what you need to do, stay up late, work hard, do the research, and get things going. Ultimately, everything will come to fruition.Manage your risks.You can earn back cash, but you can't earn back lost time.In startups, a bad launch always beats no launch. Waiting for no flaws means 100% flaw: no product.You can't be a risk-averse leader.Andrew's takeawaysMVPs beat masterpieces because if you're not embarrassed by the first version of your product, you launched too late.The market doesn't care who invented a product—it cares who shipped it.Actionable adviceDon't be afraid to fail. Iterate, get your product to market, and find out if it makes sense and is relevant.Don't get scared of the big names, the Googles of the world, and think that they will crush you.You don't have to be horizontal. You can go vertical. You can find a niche and dedicate your time to it.Gilbert's recommendationsGilbert recommends his e-book Atomic Impact: Systems for Transformative Productivity (remember to use code Stotz for a free copy).He also recommends visiting his

In this episode, Jeff Francis, Vice President of Finance and CFO of Nebraska Methodist Health System, shares insights on the top trends shaping healthcare finance, including AI, cost management, and denials prevention. He also discusses strategic growth initiatives, workforce optimization, and his vision for the system's future.This episode is sponsored by  Altera Digital Health (https://www.linkedin.com/company/altera-health/). Learn more about Paragon®, their cloud-native SaaS solution designed for rural, critical access and community hospitals here: https://www.linkedin.com/products/altera-health-paragon%C2%AE/

In this episode, Skye is joined by Matt Verlaque, SaaS founder, entrepreneur, and author, to unpack how to scale a business when your brain is wired for big ideas and fast starts, but struggles with structure.From leading startups to building founder-focused systems, Matt shares the powerful rhythms, habits, and metrics that have helped hundreds of founders go from feeling overwhelmed to fully in control of their businesses.What we cover:The 5 numbers every ADHD founder actually needs to trackHow to scale without nuking your team or yourselfMatt's system for turning random thoughts into repeatable strategyChaos management for the hyperactive executive Family, boundaries, and surviving the startup tornadoConnect with Matt:Follow Matt on Instagram: @mattverlaqueExplore The Precision Method: Precision.coCheck out the bestselling book Software as a Science: Unlock Limitless Recurring Revenue Without Losing Control. Co-authored with Dan Martell, Johnny Page, and Marcel Petitpas: softwarebook.comP.S. If you feel like the bottleneck in your business and life feels like chaos, click here to apply for a call with me. We'll discuss your struggles and explore systems to support you in growing without the overwhelm.

Healthcare payments consume between $650 billion and $1 trillion annually in billing and insurance-related costs—an amount comparable to the entire U.S. Defense Department budget. At the heart of this staggering inefficiency lies a fundamental problem: when patients receive care, nobody actually knows in real-time whether the insurance will pay for it. Mike Desjadon, CEO of Anomaly, spent nearly two decades in healthcare payments before building a company to solve this core issue. In this episode, we explore how Anomaly is creating "payment assurance" for healthcare—bringing the same real-time payment certainty that exists everywhere else in commerce to an industry desperately in need of it. Topics Discussed: The massive scale of healthcare billing costs and why precision is impossible at this scale How the complex coding system (ICD, CPT, revenue codes) creates a "ridiculous Rubik's Cube" of payment determination Why healthcare lacks payment assurance while every other industry has real-time payment certainty The fundamental information asymmetry between providers and insurers that drives administrative waste Anomaly's approach to using AI and machine learning to predict payment outcomes early in the care process The strategic decision to focus exclusively on providers rather than serving both sides of the market   GTM Lessons For B2B Founders: Avoid "Annual Curiosity Revenue" in favor of deep customer relationships: Mike warns against chasing what he calls "ACR" - contracts driven by curiosity about new technology rather than real value. Instead of racing to accumulate surface-level customers, Anomaly focuses on 1-5 anchor customers where they forward-deploy engineers and dedicate leadership attention. As Mike explained, "I'd rather take a much smaller amount of those trusted pitches... find me 10 of the right conversations, don't find me a hundred surface level conversations." In healthcare's 14-month sales cycles, shallow relationships burn runway without building sustainable growth. Match your go-to-market strategy to industry realities, not investor expectations: Healthcare's long sales cycles and conservative nature require a fundamentally different approach than traditional SaaS growth models. Mike structured Anomaly's capital and hiring strategy around 14-month sales cycles rather than trying to compress them. "If you know that it's a 14 month sales cycle... being realistic about those timeframes and those capital structures, you just make sure your plan on burn matches your plan on strategy." This meant hiring customer success and engineering talent before traditional sales roles, aligning team composition with the actual customer adoption process. Segment ruthlessly based on transformation readiness: Not every healthcare organization is ready for transformative technology. Mike emphasizes the critical need to identify whether prospects are "looking for transformation" versus "looking to automate an isolated process." He shares that distinguishing between these segments determines the entire sales approach. Organizations seeking transformation are willing to work through implementation complexity for substantial outcomes, while those seeking automation want predictable, incremental improvements. Misreading this distinction leads to failed sales cycles and misaligned product development. Use forward-deployed engineering as a competitive advantage: Rather than traditional customer success managers, Anomaly deploys engineers directly to customers during implementation. This approach proves particularly valuable in AI/ML applications where the technology is rapidly evolving and customer needs aren't fully defined. Mike notes, "Having engineers in that has been hugely valuable for us because we're able to really quickly deliver value, very quickly deliver outsized value." This strategy enables rapid iteration, builds deeper technical trust, and often leads to expanded contracts through demonstrated capability rather than traditional sales pitches. Build category credibility through case studies, not connections: In healthcare, having impressive investors or warm introductions matters far less than demonstrating proven results with known organizations. Mike emphasizes, "What you need in healthcare is slapping six case studies down the desk... show me the six organizations that I know that you work with that are going to tell me I should work with you." This insight drives Anomaly's entire early-stage strategy—prioritizing customer success and measurable outcomes over rapid customer acquisition, building the credibility foundation needed for future sales acceleration.     //   Sponsors: Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. www.FrontLines.io The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe.  www.GlobalTalent.co   //   Don't Miss: New Podcast Series — How I Hire Senior GTM leaders share the tactical hiring frameworks they use to build winning revenue teams. Hosted by Andy Mowat, who scaled 4 unicorns from $10M to $100M+ ARR and launched Whispered to help executives find their next role. Subscribe here: https://open.spotify.com/show/53yCHlPfLSMFimtv0riPyM 

Andrew bootstrapped Wrike and grew it from 0 to a $2.2B exit by doing the exact opposite of what every startup book tells you. No pivots. No talking to customers before launch. No narrow niche. Just 17 years of relentless focus on one problem while everyone else was pivoting every 18 months. In this episode, he breaks down exactly why bootstrapping saved his company (and why VC would have killed it), why he ignored customer development and just built in a bunker, and how manning the support phones himself became his secret product development weapon. Now building Zencoder (AI coding agents), he shares why the future isn't about replacing developers but making every human "superhuman" at their job. This is mandatory listening for any founder questioning conventional startup wisdom.Why You Should Listen:Grew to $2.2B with no pivots for 17 years while competitors kept "failing fast"How he doubled revenue every year from $0 to $100M+ ARRWhy manning support phones himself was better than any customer development processWhy copycats helped Wrike grow fasterThe future of AI agentsKeywords:Wrike, Andrew Filev, bootstrapping, 2 billion exit, product market fit, SaaS, Zencoder, AI coding agents, no pivot strategy, collaboration software00:00:00 Intro00:03:30 Moving to Silicon Valley from Russia to build for millions00:10:06 Going all-in after previous side projects failed00:11:27 Why he never pivoted once in 17 years00:18:47 Launching without talking to customers first00:24:12 Manning support phones and discovering the real roadmap00:29:01 When Microsoft Project, Basecamp, and Jira were the competition00:34:31 The only job definition—double the business every year00:54:16 Why Developers won't be replaced, and become superhuman01:01:57 The $2.2B exit and making employees' dreams come true01:04:36 Finding product-market fit at Zencoder vs Wrike01:06:55 Focus on people—everything traces back to themSend me a message to let me know what you think!

On this episode of The Six Five Pod, hosts Patrick Moorhead and Daniel Newman discuss the tech news stories that made headlines this week. The handpicked topics for this week are:   Intel and Government Investment: Extensive coverage of Intel's recent developments. A debate on the U.S. government stake in Intel and its implications.   Chip Advancements: Discussion on China's progress in computer and chip manufacturing. Analysis of China's indigenous chip acceleration efforts.   Market Dynamics and Economic Outlook: Examination of current market conditions and Fed Chair Powell's comments. Insights on potential interest rate cuts and their economic impact.   Tech Earnings and Company Performance: Analysis of recent earnings from Palo Alto Networks, Zoom, and Workday. Discussion on challenges and opportunities in the SaaS market.   Nvidia's Upcoming Earnings Report: Predictions and expectations for Nvidia's financial performance. Long-term outlook on Nvidia's market position and growth potential.   AI and Cybersecurity Trends: Exploration of AI's role in enhancing cybersecurity measures. Discussion on Palo Alto Networks' position in securing AI infrastructure. For a deeper dive into each topic, please click on the links above. Be sure to subscribe to The Six Five Pod so you never miss an episode.  

Dave Sobel interviews John Harden, the director of strategy and technology evangelism at Auvik, discussing the evolution of SaaS management and its growing adoption in the industry. Since Auvik's acquisition of SaaSlio in 2022, the company has invested significantly in engineering efforts to enhance its SaaS management capabilities. Harden highlights the increasing need for visibility into SaaS applications due to rising cybersecurity threats and the growing importance of AI in business environments. He emphasizes that many organizations are now recognizing the necessity of understanding their SaaS assets, particularly in light of the proliferation of AI tools.The conversation delves into the different ways organizations are consuming AI, with smaller companies typically using AI through SaaS applications, while larger organizations may develop their own models via APIs. Harden explains how Auvik's SaaS management platform provides visibility into both categories, allowing businesses to monitor AI usage and manage potential risks associated with shadow IT. He also discusses the recent release of SaaSOps, which enhances visibility and integrates with popular tools to provide deeper insights into API usage and license management.As organizations begin to shift back to on-premises servers due to the high costs associated with AI workloads, Auvik has responded by introducing server management capabilities. Harden notes that this new feature allows for comprehensive monitoring of on-premises infrastructure, ensuring that businesses can effectively manage their IT assets regardless of where they are hosted. This adaptability is crucial as companies navigate the complexities of their IT environments, whether they are utilizing cloud services or traditional on-premises solutions.Looking ahead, Harden expresses optimism about the growth of compliance and governance, risk, and compliance (GRC) solutions, which he believes will foster stronger relationships between managed service providers (MSPs) and their clients. He emphasizes the importance of asset visibility in achieving compliance and cybersecurity goals, as well as in developing AI strategies. By continuing to expand its asset visibility portfolio, Auvik aims to support MSPs in meeting the evolving needs of their customers in a rapidly changing technological landscape. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Dan Berger built Social Tables into a SaaS success story with $20M in recurring revenue and more than 6,000 customers. He sold the business for $100 million.  But after raising $27M in venture funding and navigating liquidation preferences, his personal payout was just under $20M.  In this week's episode of Built to Sell Radio, Dan reveals the surprising math behind his deal and shares the emotional highs and lows of walking away from his company. 

This week, we discuss the US backing Intel, SaaS staying power, and AI's impact on deep work. Plus, Matt Ray's moving tips and more kolache talk in the after show. Watch the YouTube Live Recording of Episode (https://www.youtube.com/live/M2X6BtjZbIY?si=KljG_2Jtxt3kQ0Wf) 534 (https://www.youtube.com/live/M2X6BtjZbIY?si=KljG_2Jtxt3kQ0Wf) Runner-up Titles It's all in your head Little brother podcasting Chaos Monkey Inspections “Let's face it, everything runs on computers now.” AI - Army of Interns Rundown Intel SoftBank Group and Intel Corporation Sign $2B Investment Agreement (https://group.softbank/en/news/press/20250819?utm_source=newsletter&utm_medium=email&utm_campaign=newsletter_axiosprorata&stream=top) Lutnick says Intel has to give government equity in return for CHIPS Act funds (https://www.cnbc.com/2025/08/19/lutnick-intel-stock-chips-trump.html) Trump Administration Discusses Taking 10% Stake in Intel (https://www.nytimes.com/2025/08/18/technology/intel-trump-government-stake.html) The Return of Software (https://cloudedjudgement.substack.com/p/clouded-judgement-81525-the-return?utm_source=post-email-title&publication_id=56878&post_id=171007535&utm_campaign=email-post-title&isFreemail=true&r=2l9&triedRedirect=true&utm_medium=email) Pro (https://newsletter.cote.io/p/the-long-slog-to-enterprise-ai-roi)mpting is easy, people are hard. (https://newsletter.cote.io/p/the-long-slog-to-enterprise-ai-roi) J (https://blogs.vmware.com/tanzu/accelerating-enterprise-application-upgrades-through-legacy-dependency-migration-spring-application-advisor-1-4/)ust updating your Java version gets people's hearts racing (https://blogs.vmware.com/tanzu/accelerating-enterprise-application-upgrades-through-legacy-dependency-migration-spring-application-advisor-1-4/). Deep Thinking Will AI Usher In the End of Deep Thinking? — Plain English with Derek Thompson (https://overcast.fm/+1LedSb-rY) Will AI Usher In the End of Deep Thinking? - The Ringer (https://www.theringer.com/podcasts/plain-english-with-derek-thompson/2025/08/06/will-ai-usher-in-the-end-of-deep-thinking) AI coding tools may not speed up every developer, study shows (https://techcrunch.com/2025/07/11/ai-coding-tools-may-not-speed-up-every-developer-study-shows/) Measuring the Impact of Early-2025 AI on Experienced Open-Source Developer Productivity (https://metr.org/blog/2025-07-10-early-2025-ai-experienced-os-dev-study/) Relevant to your Interests Apple returns blood oxygen monitoring to the latest Apple Watches (https://www.theverge.com/news/759158/apple-watch-blood-oxygen-redesign-import-ban-wearables-smartwatch) The AI Investor (https://www.tiktok.com/t/ZT69d8Hok/) Apple's Wallet app just made Amazon returns easy, and more is coming (https://9to5mac.com/2025/08/15/apples-wallet-app-just-made-amazon-returns-easy-and-more-is-coming/?utm_source=dlvr.it&utm_medium=threads) Cognition Cinches About $500 Million to Advance AI Code-Generation Business (https://www.wsj.com/articles/cognition-cinches-about-500-million-to-advance-ai-code-generation-business-f65f71a9?gaa_at=eafs&gaa_n=ASWzDAir99K7QB0w1qonPhka9OP5_gxNN3faR__k1W2X3c_uht4Qw8-iBUc3YSXEbGs%3D&gaa_ts=689f1c5d&gaa_sig=4Lrf1ofr1zz-ygVncMeYKnNpfY3K1CdSTmju81iOmlFVF1i-8ZVX_-sF2ax6KLj7oItxxLPZGMfWZ9m4BC8JPA%3D%3D) Three weeks after acquiring Windsurf, Cognition offers staff the exit door (https://techcrunch.com/2025/08/05/three-weeks-after-acquiring-windsurf-cognition-offers-staff-the-exit-door/) Nonsense Interview with Senior DevOps engineer 2025 (https://www.youtube.com/watch?v=rXPpkzdS-q4) Conferences SpringOne (https://www.vmware.com/explore/us/springone?utm_source=organic&utm_medium=social&utm_campaign=cote), Las Vegas, August 25th to 28th, 2025. See Coté's pitch (https://www.youtube.com/watch?v=f_xOudsmUmk). Explore 2025 US (https://www.vmware.com/explore/us?utm_source=organic&utm_medium=social&utm_campaign=cote), Las Vegas, August 25th to 28th, 2025. See Coté's pitch (https://www.youtube.com/shorts/-COoeIJcFN4). Wiz Capture the Flag (https://www.wiz.io/events/capture-the-flag-brisbane-august-2025), Brisbane, August 26. SREDay London (https://sreday.com/2025-london-q3/), Coté speaking, September 18th and 19th. Civo Navigate London (https://www.civo.com/navigate/london/2025), Coté speaking, September 30th. Texas Linux Fest (https://2025.texaslinuxfest.org), Austin, October 3rd to 4th. CF Day EU (https://events.linuxfoundation.org/cloud-foundry-day-europe/), Coté speaking, Frankfurt, October 7th, 2025. AI for the Rest of Us (https://aifortherestofus.live/london-2025), Coté speaking, October 15th to 16th, London. SREDay Amsterdam (https://sreday.com/2025-amsterdam-q4/), Coté speaking, November 7th. SDT News & Community Join our Slack community (https://softwaredefinedtalk.slack.com/join/shared_invite/zt-1hn55iv5d-UTfN7mVX1D9D5ExRt3ZJYQ#/shared-invite/email) Email the show: questions@softwaredefinedtalk.com (mailto:questions@softwaredefinedtalk.com) Free stickers: Email your address to stickers@softwaredefinedtalk.com (mailto:stickers@softwaredefinedtalk.com) Follow us on social media: Twitter (https://twitter.com/softwaredeftalk), Threads (https://www.threads.net/@softwaredefinedtalk), Mastodon (https://hachyderm.io/@softwaredefinedtalk), LinkedIn (https://www.linkedin.com/company/software-defined-talk/), BlueSky (https://bsky.app/profile/softwaredefinedtalk.com) Watch us on: Twitch (https://www.twitch.tv/sdtpodcast), YouTube (https://www.youtube.com/channel/UCi3OJPV6h9tp-hbsGBLGsDQ/featured), Instagram (https://www.instagram.com/softwaredefinedtalk/), TikTok (https://www.tiktok.com/@softwaredefinedtalk) Book offer: Use code SDT for $20 off "Digital WTF" by Coté (https://leanpub.com/digitalwtf/c/sdt) Sponsor the show (https://www.softwaredefinedtalk.com/ads): ads@softwaredefinedtalk.com (mailto:ads@softwaredefinedtalk.com) Recommendations Brandon: America's Team: The Gambler and His Cowboys (https://www.netflix.com/title/81725526) Matt: IKEA delivery Coté: Patagonia Nomad Volleyball shorts (https://www.bergfreunde.nl/patagonia-nomader-volley-shorts/), Terravia Tote Pack 24L (https://eu.patagonia.com/nl/en/product/terravia-convertible-tote-bag-backpack-24-liters/48814.html?srsltid=AfmBOooGcq2Uw8_xrjrS5zA7KsPGMTDxtUJd1n7YPU-gF-d4BgDNYaJF). 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Jason Brigham's journey is a testament to the power of transformation and purpose in the professional landscape. With over 20 years of experience across diverse industries such as healthcare, pharmaceuticals, and SaaS, he has emerged as a strategic consultant dedicated to helping organizations enhance their sales and marketing operations. Initially starting in computer science, Jason's career took several pivotal turns, leading him from IT support to hospitality, and eventually into the dynamic world of digital marketing. His passion for innovation and operational efficiency has allowed him to empower mid-market businesses and mission-driven organizations to navigate the complexities of the digital age. As the founder of GUNA, Jason focuses on enabling brands to achieve their goals through tailored digital marketing strategies. His approach emphasizes the importance of understanding the human element in business, ensuring that technology serves to enhance, rather than replace, the personal connections that drive success. By partnering with nonprofits and organizations committed to social change, Jason has found renewed purpose in his work, aligning his professional endeavors with his values of integrity and community impact. If you are interested in networking or exploring how digital transformation can elevate your marketing efforts, Jason invites you to connect. Whether you are a business seeking strategic marketing insights or guidance on optimizing your sales and marketing processes, he is open to conversations that can lead to meaningful collaboration. Visit www.guna.co to reach out and start a dialogue about how you can leverage innovative strategies for lasting success. For the accessible version of the podcast, go to our Ziotag gallery.We're happy you're here! Like the pod?Support the podcast and receive discounts from our sponsors: https://yourbrandamplified.codeadx.me/Leave a rating and review on your favorite platformFollow @yourbrandamplified on the socialsTalk to my digital avatar

This week on More or Less, the crew dives into the shifting narratives around AI (Finally everyone is getting on Sam's wavelength), the reality of LLM business models, and why infrastructure may not be the gold rush everyone thinks. We debate the hype cycles, the authenticity crisis in startup pitches, and the pitfalls of meme coins in the creator economy. Plus, is Burning Man over, and what can Taylor Swift teach us about brand-building in the internet age? As always, join Jessica Lessin, Dave Morin, Brit Morin, and Sam Lessin for an unfiltered, insider take on what's really happening in Silicon Valley.Chapters:0:40 – Intro and Silicon Valley Homecomings6:40 – AI, SaaS, and the Changing Narrative12:10 – The AI Moment: GPT-5 and the Plateau14:40 – AI Slop and the Devaluation of Content19:40 – OpenAI: From Hype to Sober Reality21:40 – The Problem with Narrative-Driven Startups24:40 – Marketing vs. Product: Who Really Wins?26:40 – Lying, Manifesting, and Silicon Valley Ethics30:40 – The Tower of Babel: Founders vs. VCs vs. AI36:40 – Burning Man: Has It Peaked?39:40 – Polyamory, Netflix Tropes, and the End of Media Originality43:40 – Meme Coins, Crowdfunding, and Creator Economy Pitfalls54:40 – Taylor Swift, Internet Fame, and Brand Lessons for StartupsWe're also on ↓X: https://twitter.com/moreorlesspodInstagram: https://instagram.com/moreorlessSpotify: https://podcasters.spotify.com/pod/show/moreorlesspodConnect with us here:1) Sam Lessin: https://x.com/lessin2) Dave Morin: https://x.com/davemorin3) Jessica Lessin: https://x.com/Jessicalessin4) Brit Morin: https://x.com/brit

In this episode of the FNO: InsureTech Podcast, we welcome Kyle Geoghan, Co-Founder and CEO of Indemn, for a deep discussion on the real-world impact of generative AI in insurance. Kyle shares his trajectory from early days in a family insurance agency, through his experience at CoverWallet, to launching Indemn in 2021. The episode details how Indemn began by building an MGA for event insurance with Markel—where nearly 95% of its direct-to-consumer operations rely on AI agents—and how the firm is now focusing primarily on its core SaaS platform. Listeners gain a data-driven understanding of how Indemn's technology automates quoting, underwriting, broker support, and especially broker portal workflows, as well as Kyle's evidence-based view of industry adoption. Key Highlights Kyle traces his roots to his family's Long Island insurance agency, starting at age 12 and later moving to digital innovation at CoverWallet before co-founding Indemn. Indemn was launched in 2021 as a generative AI company for insurance. It initially operated as an MGA selling Markel-backed event and wedding insurance, introducing an AI agent model—at EventGuard, approximately 95% of customer interactions are handled by AI agents. As part of a strategic pivot, Indemn is selling the EventGuard MGA subsidiary to devote greater resources to SaaS technology enablement for carriers, MGAs, and broker networks. Indemn's platform supports AI-driven quoting, stepwise underwriting, certificate generation, and status updates. Broker portal assistance is a core use case, enabling agents to receive accurate, real-time answers to underwriting and product questions, reducing repetitive workload by 30–40% for underwriters and CSRs. Adoption patterns show most consumer users are comfortable with AI workflows, while a majority of brokers also warm to this model over time—particularly when embedded in broker portals with feedback mechanisms for user trust. Kyle notes that, historically, insurance industry adoption has been cautious; however, he identifies late 2022 and 2025 as crucial milestones, with 2025 predicted as a year of significant scaling in generative AI deployment across the sector.

What do Michael Kors, Blue Nile, and Typeform have in common? More than you'd think. Daniel's OUT, Tamara's IN. She's joined by Kevin Branscum, a brand leader who's worked across fashion, luxury, and B2B SaaS. Together, they explore why the best brands aren't built on features or functions but on feelings, cultural awareness, and creativity. What can SaaS and B2B Marketers learn from fashion CMOs? Turns out, there's a similar connection between people and software beyond just its practical use. Research should go beyond product usage into the real lives of customers. And, Brand can (and should) be an “always on” refresh. They also dig into how to avoid the copycat trap of competitor marketing and why taste might just be the most important marketing skill in the AI era. If you're a marketer who wants to build a brand people actually connect with, this episode is for you. Follow Kevin: LinkedIn: https://www.linkedin.com/in/kevinbranscum/ Follow Tamara: LinkedIn: https://www.linkedin.com/in/tamaragrominsky/ Sign up for The Marketing Millennials newsletter: www.workweek.com/brand/the-marketing-millennials Daniel is a Workweek friend, working to produce amazing podcasts. To find out more, visit: www.workweek.com

Eoghan McCabe is the founder and CEO of Intercom, a customer service platform that has successfully pivoted to become an AI-first company with its agent product, Fin. After stepping away from the CEO role in 2020 due to health issues, Eoghan returned to find the company's growth had stalled. Just one month after his return, ChatGPT launched, and within six weeks, Intercom had a working prototype of what would become Fin. In this conversation, Eoghan shares the brutal reality of transforming a late-stage SaaS business valued at multiple billions into an AI-first company that's now growing faster than most public software companies.We discuss:1. Why Eoghan believes most late-stage companies won't survive the AI transition2. The “founder mode” transformation that required firing 40% of staff and resulted in 98% employee satisfaction3. Why having “nothing to lose” is the ultimate advantage in AI transformation (and why comfortable companies will fail)4. How Intercom transformed from a plateauing SaaS business to an AI-first company growing at 300%+5. How Intercom's pricing evolved from “the most hated in SaaS” to a model that charges just $0.99 per resolved ticket6. The cultural transformation required to compete with AI-native startups7. How 12 years of therapy and a period of “ego death” shaped Eoghan's leadership approach—Brought to you by:Great Question—Empower everyone to run great research: https://www.greatquestion.com/lennyWorkOS—Modern identity platform for B2B SaaS, free up to 1 million MAUs: https://workos.com/lennyDX—The developer intelligence platform designed by leading researchers: http://getdx.com/lenny—Transcript: ⁠https://www.lennysnewsletter.com/p/how-intercom-rose-from-the-ashes-eoghan-mccabe—My biggest takeaways (for paid newsletter subscribers): https://www.lennysnewsletter.com/i/170710700/my-biggest-takeaways-from-this-conversation—Where to find Eoghan McCabe:• X: https://x.com/eoghan• LinkedIn: https://www.linkedin.com/in/eoghanmccabe/• Website: https://eoghanmccabe.com/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Introduction to Eoghan(05:00) The state of Intercom(09:53) The decision to pivot to AI(12:33) Why Eoghan is "anti-bot" in customer service(16:19) Pricing strategy evolution(19:26) Implementing the AI transformation(26:11) Cultural and organizational changes(31:18) Surviving a coup attempt(40:05) The future of AI and business(45:11) AI's impact on jobs(48:44) AI and human creativity(50:26) The importance of young AI talent(55:00) The cultural shift in AI adoption(58:00) Personal growth and leadership(01:04:34) Intercom's success in producing product leaders(01:11:05) Intercom's unique company culture(01:14:11) Lightning round and final thoughts—Referenced:• Intercom: https://www.intercom.com/• Fin: https://fin.ai/• Des Traynor on LinkedIn: https://www.linkedin.com/in/destraynor/• The art and science of pricing | Madhavan Ramanujam (Monetizing Innovation, Simon-Kucher): https://www.lennysnewsletter.com/p/the-art-and-science-of-pricing-madhavan• Pricing your AI product: Lessons from 400+ companies and 50 unicorns | Madhavan Ramanujam: https://www.lennysnewsletter.com/p/pricing-and-scaling-your-ai-product-madhavan-ramanujam• Brian Chesky's new playbook: https://www.lennysnewsletter.com/p/brian-cheskys-contrarian-approach• Behind the founder: Marc Benioff: https://www.lennysnewsletter.com/p/behind-the-founder-marc-benioff• Anthropic co-founder on quitting OpenAI, AGI predictions, $100M talent wars, 20% unemployment, and the nightmare scenarios keeping him up at night | Ben Mann: https://www.lennysnewsletter.com/p/anthropic-co-founder-benjamin-mann• Fergal Reid on LinkedIn: https://www.linkedin.com/in/fergalreid/• How Perplexity builds product: https://www.lennysnewsletter.com/p/how-perplexity-builds-product• Yosi Amram's website: https://yamram.com/• (Nathaniel Russell) Ego Death Now: https://heythereprojects.shop/products/copy-of-nathaniel-russell-space-is-a-place• Daniel Kahneman: https://en.wikipedia.org/wiki/Daniel_Kahneman• Palantir: https://www.palantir.com/• Stripe: https://stripe.com/• Revolut: https://www.revolut.com/en-US/• Paul Adams on LinkedIn: https://www.linkedin.com/in/pauladams• What AI means for your product strategy | Paul Adams (CPO of Intercom): https://www.lennysnewsletter.com/p/what-ai-means-for-your-product-strategy• Which companies accelerate PM careers most: https://www.lennysnewsletter.com/p/which-companies-accelerate-your-pm• N26: https://n26.com/en-eu• Notion: https://www.notion.so/• Coinbase: https://www.coinbase.com/• True Detective on Max: https://www.hbomax.com/shows/true-detective/9a4a3645-74e0-4e4d-9f35-31464b402357• 28 Years Later: https://www.imdb.com/title/tt10548174/• Trainspotting: https://www.imdb.com/title/tt0117951/• 28 Days Later: https://www.imdb.com/title/tt0289043/• Fellow: https://fellowproducts.com/• Porsche 911: https://www.porsche.com/usa/models/911/• Making Meta | Andrew ‘Boz' Bosworth (CTO): https://www.lennysnewsletter.com/p/making-meta-andrew-boz-bosworth-cto—Recommended book:• Nuclear War: A Scenario: https://www.amazon.com/Nuclear-War-Scenario-Annie-Jacobsen/dp/0593476093Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. To hear more, visit www.lennysnewsletter.com

Krishna Surendra is the CEO of HR Cloud, a human resources software company that offers tools for recruiting, onboarding, employee engagement, performance management, HRIS, and internal communications — all designed to automate HR processes and enhance workplace culture. He joined HR Cloud in 2016 as Director of Engineering, advanced to Chief Technology Officer in 2018, and took on the role of CEO in 2021. With a background in computer science, he brings deep technical expertise and leadership to his role. Under Krishna's direction, HR Cloud continues to scale its offerings in employee engagement, onboarding automation, and HRIS solutions to drive productivity and retention in organizations. In this episode… Many organizations struggle to deliver a seamless and engaging employee experience from hiring to offboarding. Generic HR tools often fail to adapt to unique workflows, resulting in inefficient processes, poor communication, and disengaged staff. How can companies modernize their HR systems to be both efficient and deeply human-centered? Krishna Surendra, an expert in HR technology, shares strategies for building customizable, automated HR workflows that span the entire employee lifecycle. Krishna emphasizes the importance of gathering ongoing customer feedback, prioritizing modules based on real demand, and integrating with existing systems rather than reinventing every feature. He also outlines practical ways to increase engagement — such as two-way communication channels, spot recognition with rewards, and adapting solutions for unique use cases like deskless workers or younger staff who prefer SMS notifications — while avoiding common onboarding mistakes like failing to document processes or track task completion. In this episode of Inspired Insider, Dr. Jeremy Weisz interviews Krishna Surendra, CEO of HR Cloud, about transforming the employee journey through adaptable HR software. Krishna discusses using customer-driven product development, enhancing engagement through recognition and feedback tools, and integrating with payroll systems. He also shares insights on prioritizing new features, addressing unique client needs, and lessons learned from build vs. buy decisions.