Podcasts about customer journey

In dieser Folge des Onlineshop Geflüster Podcasts schauen wir uns an, welche drei typischen Fehler dich in der heißen Phase vor Weihnachten bares Geld kosten können – und wie du sie vermeidest. Ich teile meine Learnings aus unzähligen Q4s mit D2C-Brands, gebe dir konkrete Tipps zur Kampagnenplanung und zeige dir, wie du das volle Potenzial aus deinem Onlineshop rausholst. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin Wenn du sofort tiefer einsteigen willst: Hol dir mit unserem Onlinekurs die kugelsichere Komplettanleitung für profitable Meta Ads im eCommerce.

With over two decades of experience helping small businesses thrive, John dives solo into this episode to explore how AI is revolutionizing the buyer's journey. He breaks down the stages of his signature "Marketing Hourglass" framework and shares how businesses must adapt their strategies in an AI-driven world. Tune in to learn how to future-proof your marketing by aligning with evolving customer behavior, embracing self-service tools, and doubling down on authenticity and trust. Today we discussed: 00:00 Introducing Christine Perkett 00:09 The evolved buyer journey 02:29 Reintroducing the Marketing Hourglass as a flexible customer journey mode 03:43 How AI interrupts and reshapes journey stages like know, like, and trust 04:55 Recommendation engines and the rise of self-service experiences 06:12 The need to rethink SEO: focus on questions, not keywords 06:50 Combining digital efficiency with emotional, human-centered marketing 08:33 The journey is already changing—are you adapting?   Rate, Review, & Follow If you liked this episode, please rate and review the show. Let us know what you loved most about the episode. Struggling with strategy? Unlock your free AI-powered prompts now and start building a winning strategy today!

In dieser Folge des Onlineshop Geflüster Podcasts schauen wir uns an, warum gute Werbeanzeigen allein noch lange nicht ausreichen – und weshalb viele Onlineshops trotz starkem Creative und passablem ROAS nicht auf die nächste Umsatzstufe kommen. Ich erkläre dir, was wirklich hinter stockendem Wachstum steckt und worauf du stattdessen achten solltest, um deinen Shop nachhaltig erfolgreich zu machen. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin Wenn du sofort tiefer einsteigen willst: Hol dir mit unserem Onlinekurs die kugelsichere Komplettanleitung für profitable Meta Ads im eCommerce.

Watch on YouTube: https://youtu.be/j7L91zT_YzE Benni Lickfett is the Global VP Breakthrough Innovation, Digital & Ventures at spirits and beer leader Diageo (Guiness, Smirnoff, Johnnie Walker…). In this conversation, recorded live at SMG and ADWEEK's Retail Media Summit UK, you'll hear about how rethinking consumer journeys, deploying AI-driven personalization, innovating beyond the bottle, bringing tech into heritage brands, and staying ahead in fast-changing spaces like travel retail, martech, and sustainability.  Tune in to hear about:  What "Breakthrough Innovation" means at Diageo and how Benni's team operates beyond the bottle. Benni's unconventional background and how his startup and consulting experience shaped his role today. How consumer behaviour and the traditional marketing funnel have evolved in recent years. Leveraging technology — martech, AI, data and personalization — to enhance the end-to-end consumer journey. How Diageo prioritizes innovation, balances build vs partner models, and stays ahead of emerging trends. More  Follow us on Instagram: https://www.instagram.com/fmcgguys/ Follow us on LinkedIn: https://www.linkedin.com/company/fmcgguys/   Audio Mixing by Modest Ferrer Voice Acting by Jason Martorell Parsekian Disclaimer The views and opinions expressed in this podcast are those of the individual guests and do not necessarily reflect the views of The FMCG Guys (Dwyer Partners SL) or its partners. The FMCG Guys make no representations or warranties about the accuracy, completeness, or suitability of any information discussed, and accept no responsibility for any decisions or outcomes based on this content. Listeners are encouraged to seek their own professional advice before acting on any of the topics covered.

Find the full episode transcript and apply to Rhonda's 5-month VIP Mentoring program here.Are you hoping to attract just any client for your coaching niche?There's a significant difference between a client and an IDEAL client.Ideal clients:·      Are “seekers” who are already actively seeking solutions in your niche.·      Have urgent problems that your offers are designed to solve.·      Know they want to hire you BEFORE the Discovery Call.It's easy to enroll these clients because they are 100% ready.You don't have to sell, convince or perform to hear YES!The difference is in their sense of urgency and certainty.How can you make sure you are attracting IDEAL clients?Create a JOURNEY from where they are in that time of active seeking directly to your business “front door.”That's what I help coaches create from scratch with VIP Mentoring. OPENINGS NOWAnd it makes your business a lot more fun than what you're likely doing now to attract clients.It also brings YOU a deep sense of certainty in your direction and value.I'd love to hear from you. Stay inspired and make things happen! - Rhonda Hess, Prosperous Coach Rhonda Hess helps new coaches leverage their zone of genius into a profitable coaching niche and launch with confidence. For VIP step-by-step support apply for Rhonda's VIP Coaching Business Breakthrough Program here and she'll be in touch to invite you a discovery call. Or if you're stuck on your coaching niche, grab a Nail Your Niche Strategy Session with Rhonda here.

In episode 495 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Joe Cano, senior vice president of digital commerce at Lowe's, a FORTUNE® 100 home improvement company. Cano details the company's approach to personalizing the digital shopping experience for both DIY homeowners and professional contractors (1:45). He explains how Lowe's uses real-time data and artificial…

In dieser vierten Ausgabe des AOM DSP Snacks tauchen Florian Vette und Florian Giulio Votta ein in die Frage, wie Marken ihren Einstieg in die DSP strategisch klug gestalten – doch vorher bringen die beiden frische Einblicke vom Amazon Frame the Future Day mit: Wie verändert die neue Werbelogik auf Prime Video den Markt? Warum sehen 93 % der Nutzer Werbung – und was bedeutet das für Marken? Und welche Rolle spielen QR-Codes, non-skippable Ads und Amazons eigene Inhalte dabei, Video noch näher an den Sales-Funnel zu rücken? Danach gehen Florian und Florian in die konkrete Praxis: Welche Fragen müssen Marken klären, bevor eine DSP-Kampagne überhaupt geplant werden kann? Wie entscheidet man zwischen Awareness-, Consideration- und Performance-Zielen? Und welchen Einfluss haben Devices, Zielgruppen-Signale und die Customer Journey auf die spätere Umsetzung? Zum Abschluss betrachten die beiden die wohl wichtigste Erkenntnis: Wie holen Marken ihre Zielgruppe wirklich dort ab, wo sie gerade steht – und warum unterschätzen viele Unternehmen noch immer, was mit der DSP eigentlich möglich wäre?

Heute widmen wir uns einem Thema, das derzeit niemanden in der Branche kalt lässt: Künstliche Intelligenz in der Customer Journey. Moderator Alexander Bernert diskutiert gemeinsam mit Tilo Franzen von der DEVK und Jens Kohne von Cologne Intelligence, wie weit KI im Versicherungsalltag tatsächlich angekommen ist, welche Praxiserfahrungen es bereits gibt und wo die Technologie noch an ihre Grenzen stößt. Die Runde beleuchtet, wo KI im Hintergrund schon fast unbemerkt Prozesse automatisiert, wo sie dem Menschen noch nicht das Wasser reichen kann – und warum Empathie und Vertrauen in der Branche weiterhin ganz klar Menschensache bleiben. Freut euch auf praxisnahe Einblicke, kritische Reflexionen und einen Ausblick darauf, wie KI die Kundeninteraktion der Zukunft verändern könnte. Viel Spaß beim Zuhören!Schreibt uns gerne eine Nachricht!Dieser Podcast wird von msg unterstützt. Die msg Gruppe ist führender Anbieter im Versicherungsmarkt für moderne Systemlösungen. Von Automation- über KI- und SAP- bis hin zu modernen Kommunikations- und Vertriebslösungen. Die msg bündelt moderne Technologien mit tiefem Branchen Know-How. Folge uns auf unserer LinkedIn Unternehmensseite für weitere spannende Updates.Unsere Website: https://www.insurancemondaypodcast.de/Du möchtest Gast beim Insurance Monday Podcast sein? Schreibe uns unter info@insurancemondaypodcast.de und wir melden uns umgehend bei Dir.Dieser Podcast wird von dean productions produziert.Vielen Dank, dass Du unseren Podcast hörst!

In dieser Folge des Onlineshop Geflüster Podcasts spreche ich darüber, warum Shops, die ausschließlich auf Umsatz optimieren, sich langfristig selbst ins Aus manövrieren. Ich zeige dir, worauf es stattdessen ankommt, welche Metriken du wirklich im Blick haben solltest – und wie nachhaltiges Wachstum wirklich funktioniert. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin Wenn du sofort tiefer einsteigen willst: Hol dir mit unserem Onlinekurs die kugelsichere Komplettanleitung für profitable Meta Ads im eCommerce.

This episode, Kathryn digs into the art and science of customer experience with Bennett Fox-Glassman, SVP of Customer Journey at Macy's. Together, they explore how listening, context, and authenticity shape memorable interactions in modern retail.Guest Quotes“One of our first focuses was taking stock of what was working and what wasn't. And in our CRM programs, when we looked at them, we believed we could actually get more by sending less, which was maybe counterintuitive at first, but in fact, we have. And so it used to be that it was Tuesday and so everybody got the coats email, and now we are much more attentive to where you are in your journey. So if you recently bought something at home, for example, we wanna be talking to you about how do you style it and how do you complete that room. And that becomes our priority over talking to you about the fact that it happens to be Tuesday.”Episode Breakdown[01:42] Alchemy Unveiled: Rewiring Around the Customer[14:13] From Nuggets to Campaign Gold: Power of Iconic Moments[21:00] Gold Rush Round: Bennett's Bumper Sticker WisdomLinks & Resources:Links & Resources:Connect with Kathryn: https://www.linkedin.com/in/kathrynturnoff/Connect with Bennett: https://www.linkedin.com/in/bennettglassman/?skipRedirect=true Learn more about Macy's: https://www.linkedin.com/company/macy/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In dieser Folge des Onlineshop Geflüster Podcasts geht's um das neue Meta Update „Andromeda“ – und warum es für deine Werbeanzeigen ein echter Gamechanger sein kann. Ich erkläre, was sich dadurch im Meta-Ads-Algorithmus verändert, worauf du jetzt bei deinen Creatives achten musst und wie du deine Kampagnen zukunftssicher aufstellst. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin Wenn du sofort tiefer einsteigen willst: Hol dir mit unserem Onlinekurs die kugelsichere Komplettanleitung für profitable Meta Ads im eCommerce.

In der dritten Folge geht es um das, was die DSP erst wirklich stark macht: Daten. Florian Vette und Florian Giulio Votta steigen ein mit der Frage: Wie können Firmen ihre Kundendaten anonym zusammenführen, ohne persönliche Informationen preiszugeben? Und weshalb verändert der Data Clean Room die Art, wie Marken ihre Daten nutzen können? Darauf baut die Amazon Marketing Cloud (AMC) auf – das Analyse-Tool, das DSP-, Sponsored-Ads- und organische Daten zusammenführt. Wie entstehen daraus Zielgruppen wie Warenkorbabbrecher, Nutzer mit Videokontakt oder Lookalikes der wertvollsten Kunden? Und was passiert, wenn man die gesamte Customer Journey sichtbar macht statt nur den letzten Klick? Zum Schluss werfen die beiden einen Blick auf Analysen, die Marken wirklich weiterbringen: Path-to-Conversion, Overlaps, Event-Analysen rund um Prime Day und Black Week. Was verraten diese Insights über Budget, Timing und Media-Mix? Wenn du wissen willst, warum datengetriebene Entscheidungen der Schlüssel zu jeder erfolgreichen DSP-Strategie sind, ist dieser Snack genau das Richtige für dich.

In dieser Folge des Onlineshop Geflüster Podcasts teile ich mit dir drei richtig starke BFCM-Hebel, die fast niemand nutzt – und die dir dieses Jahr helfen können, noch mehr aus dem Q4 herauszuholen. Ich zeige dir, worauf du achten solltest, damit du im Black Friday Chaos nicht untergehst, sondern gezielt und profitabel skalierst. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin Wenn du sofort tiefer einsteigen willst: Hol dir mit unserem Onlinekurs die kugelsichere Komplettanleitung für profitable Meta Ads im eCommerce.

Christine Russo, host and creator of What Just Happened, continues to explore brand marketing strategies that work in a retail everywhere world. Russo selected her guest Jenny Coates to discuss the non linear shape of the customer journey and how marketers can build clarity and connection in an environment defined by fragmented attention and unpredictable discovery.Throughout the conversation, Russo frames the modern customer path as a system without a single entry point. Consumers discover brands through social platforms, micro influencers, video, email, word of mouth and AI driven search, and often arrive through side doors rather than the digital front door. Instead of a predictable funnel, Russo emphasizes that today's journey moves like a pinball machine, with brand touchpoints acting as the paddles, bumpers and signals that keep the customer engaged and moving.The discussion highlights why authenticity and consistency are now the most important tools for marketers. Russo examines how brands must be prepared to meet customers wherever they land, how weak touchpoints break momentum, and how retention depends on keeping customers inside a living ecosystem rather than treating purchase as the end of the relationship. They also explore the tension between the human desire for linear frameworks and the nonlinear reality of modern behavior, and the need to build a structured internal plan that still accommodates nonlinear engagement patterns.The episode reinforces Russo's point of view that discovery, engagement and loyalty are no longer sequential steps. They are continuous loops shaped by content quality, channel readiness and the strength of a brand's experience across every entry point. By breaking down how marketers can operate in this environment, Russo continues to lead conversations that map the new rules of brand building in a retail everywhere world.

Marketing im Kopf - ein Podcast von Luis BinderIn dieser Folge wird über verschiedene Unternehmen gesprochen, da Markennamen genannt werden, handelt es sich um UNBEZAHLTE WERBUNG!In dieser Folge: In der heutigen Podcastfolge von Marketing im Kopf geht's um das Buy-Grid-Modell, das erklärt, wie Unternehmen Kaufentscheidungen treffen. Vom ersten Problem bis zur Lieferantenbewertung. Wir sprechen über die drei Kaufarten, die acht Phasen des Beschaffungsprozesses und darüber, warum es fürs Marketing entscheidend ist zu wissen, wer im Unternehmen wirklich mitredet. Vom Techniker bis zum Management.____________________________________________Marketing-News der Woche:Wohin sich Media-Budgets 2026 verschiebenDas neue OWM-Trendbarometer zeigt, dass viele Unternehmen für 2026 mit stabilen oder sinkenden Media-Budgets rechnen, zugleich aber stärker in Wirkungsmessung, Daten und KI investieren wollen. Kampagnen müssen sauber getrackt, klare KPIs festgelegt und Tests entlang der Customer Journey eingeplant werden, statt nur das Budget hochzudrehen.Konsumlaune im Minus: Weihnachtsmarketing wird selektiver⁠Das HDE-Konsumbarometer meldet für November eine sinkende Stimmung, und auch das GfK-Konsumklima bleibt deutlich im Minus. Für Händler und Marken bedeutet das: Weihnachts- und Sale-Kampagnen funktionieren nur, wenn sie klaren Mehrwert kommunizieren, zielgenau ausgesteuert werden und nicht ausschließlich auf Rabatte setzen. Digitale Werbung und Social-Media-Marketing sollten stärker auf Nutzen, Orientierung und Vertrauen einzahlen.⁠Purpose-Marketing: Haltung als Prüfstein für Marken⁠Purpose ist keine schöne Überschrift für Imagefilme, sondern ein Maßstab für tägliche Entscheidungen. Wer in Social Media und Kampagnen große Worte macht, aber im Produkt oder beim Service anders handelt, riskiert Vertrauensverlust. Der Purpose muss sich konkret in Angeboten, Customer Experience und Performance-Kampagnen zeigen. Sonst bleibt er ein Buzzword.Fakeshops buchen Anzeigen bei Google & MetaLaut einer aktuellen Analyse des Verbraucherzentrale Bundesverbands schaltet rund jeder zweite Fakeshop Werbung bei Google oder auf Meta-Plattformen. Für Marketing-Teams stellt sich die Frage nach Brand Safety, seriöse Tracking-Setups und transparente UX.____________________________________________Vernetz dich gerne auf LinkedIn: ⁠https://www.linkedin.com/in/luisbinder/⁠ Instagram: https://www.instagram.com/marketingimkopf/Du hast Fragen, Anregungen oder Ideen? Melde dich unter: marketingimkopf@gmail.com Die Website zum Podcast findest du hier. [⁠⁠⁠https://bit.ly/2WN7tH5⁠⁠⁠]

Introduction to Customer Journey, with Neil Wilkins at Cambridge Marketing College"From Awareness to Retention — how to choreograph meaningful customer experiences that drive lifetime value."This session introduces the customer journey as a living process rather than a funnel — one that moves through mindsets, emotions, and actions. You'll learn how to map customer behaviours, stimulate trust, and design interactions that grow lifetime value.Session OverviewBy the end of this session, you will be able to:Understand the three core journey phases — Awareness, Conversion, Retention.Recognise customer mindsets within each phase.Design actions that move customers forward.Connect these steps to enhanced Customer Lifetime Value (CLV).More content like this at Cambridge Marketing College http://marketingcollege.com

Even the most well-intentioned brands have friction hiding in their customer journeys — small moments that quietly push ideal customers away. In this episode, Inclusive Marketing and Customer Experience Strategist Sonia Thompson reveals her Friction Finder Growth Audit framework to uncover and fix the hidden friction blocking your customer experience and limiting brand growth. Get the Inclusion & Marketing Newsletter -- www.inclusionandmarketing.com/newsletter

Send us a textUnderstanding your Amazon customer journey is crucial for sales growth. Learn how to analyze awareness, consideration, and purchase stages to optimize your strategies with the help of My Amazon Guy's expert insights. Discover the steps you can take to fine-tune your advertising and customer targeting for maximum success.Get your hands on the Ultimate Q4 Playbook for Amazon sellers and crush this holiday season! https://bit.ly/46Wqkm3Book a strategy call to dive deeper into your customer journey analytics and unlock real growth for your brand: https://bit.ly/4jMZtxu#AmazonSales #EcommerceGrowth #CustomerJourney #AmazonAdvertising #brandgrowth Watch these videos on YouTube:Use Brand Analytics to Increase Sales https://www.youtube.com/watch?v=HnUKZXZ9uEk&list=PLDkvNlz8yl_b9RMGmU9XeqkI9D7QDOAI8&index=4Simplify Amazon Listing Compliance https://www.youtube.com/watch?v=ArGPygUCFpk&list=PLDkvNlz8yl_b9RMGmU9XeqkI9D7QDOAI8&index=11-----------------------------------------------Plan your best sales season yet with our 2025 Ecommerce Holiday Playbook: https://bit.ly/4hbygovStop wasting ad spend,download our PPC guide and run campaigns that actually convert: https://bit.ly/4lF0OYXFix what's burying your listings, download the SEO toolkit sellers rely on for rankings: https://bit.ly/3JyMDGoDon't wait for chaos, grab the Amazon Crisis Kit before your traffic or rankings take a hit: https://bit.ly/4maWHn0Timestamps00:00 - Amazon Data & Customer Journey01:10 - Understanding the Amazon Customer Journey Funnel02:20 - Analyzing the Awareness Stage: Key Metrics03:40 - Identifying High Potential Customers in Consideration05:00 - The Importance of Add-to-Cart and Wishlist Data06:15 - How to Optimize Your Amazon Sales Funnel for Better Conversion07:30 - Comparing January vs. March: Key Data Shifts08:45 - Improving New-to-Brand Purchases with Targeted Strategies10:00 - Retargeting Strategies for Repeat Customers on Amazon11:15 - How to Leverage Customer Journey Data to Grow Your Brand----------------------------------------------Follow us:LinkedIn: https://www.linkedin.com/company/28605816/Instagram: https://www.instagram.com/stevenpopemag/Pinterest: https://www.pinterest.com/myamazonguys/Twitter: https://twitter.com/myamazonguySubscribe to the My Amazon Guy podcast: https://podcast.myamazonguy.comApple Podcast: https://podcasts.apple.com/us/podcast/my-amazon-guy/id1501974229Spotify: https://open.spotify.com/show/4A5ASHGGfr6s4wWNQIqyVwSupport the show

Wie gelingt Kundenzentrierung in einem Konzern mit über 10.000 Mitarbeitenden und jahrzehntelanger Marktführerschaft? In dieser Folge spricht Jonas Rashedi mit Kevin Schmidt von Rittal über die digitale Transformation im industriellen B2B-Marketing. Kevin gewährt Einblicke in den Aufbau internationaler Prozesse: vom Aufbau von Buyer Personas bis hin zu digitalen Self-Service-Touchpoints wie dem Rechenzentrums-Konfigurator. Er zeigt, wie ein komplexes Ökosystem aus HubSpot, SAP C4C und Salesforce zusammenwächst – und warum die Integration dieser Tools die Grundlage für echte Kundennähe bildet. Ein zentrales Thema: Wie verändert KI das Informationsverhalten im B2B – und was heißt das für Suchstrategien, Touchpoints und Content? Kevin liefert praxisnahe Antworten auf große strategische Fragen. MY DATA IS BETTER THAN YOURS ist ein Projekt von BETTER THAN YOURS, der Marke für richtig gute Podcasts. Zum LinkedIn-Profil von Kevin: https://www.linkedin.com/in/kevin-schmidt-b92818246/ Zur Webseite von Rittal: https://www.rittal.com/com-en/ Zu allen wichtigen Links rund um Jonas und den Podcast: https://linktr.ee/jonas.rashedi 00:00 Einstieg & Vorstellung 04:00 Rittal & die Rolle von Kevin 10:00 Personas & Customer Journeys im B2B 18:00 Konfiguratoren & Self-Service 24:00 Marketing Automation & CRM-Verknüpfung 32:00 Lead-to-Order: Prozesse & Bewertung 40:00 Zukunft von KI, SEO & CDP im B2B

Die Strategy Map ist ein Instrument der strategischen Unternehmensführung.Sie ist die grafische Logik der Strategie.Diese Folge ist für Ingenieure, die im strategischen Management arbeiten oder arbeiten möchten - egal, ob Gesellschafter, Geschäftsführer, CEO, COO, Werkleiter, technischer Leiter, Werkleiter oder vergleichbare Führungskraft im oberen Führungskreis.Show Notes:>> No Zero Days | Buch für Ingenieure: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠nozerodays.de⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠/buch⁠⁠⁠⁠⁠⁠⁠⁠⁠>> Mentoring für Ingenieure: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠engineer-alliance.de⁠⁠⁠⁠⁠⁠⁠⁠⁠>> Crashkurs: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠engineer-alliance.de⁠/crashkurs⁠⁠⁠⁠⁠⁠⁠⁠⁠>> Tim Schmaddebeck auf LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Hier klicken⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠>> Buchempfehlungen: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠mentorwerk.de/buecher⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Stichworte zur Folge:Strategy Map, Strategische Unternehmensführung, Systems Thinking, Unternehmensstrategie, Business Strategy, Generalisten-Denken, Cashflow Management, Profitabilität steigern, Liquiditätsplanung, Kostenstruktur optimieren, Financial Strategy, Kundenbegeisterung, Customer Journey, Zielkundenanalyse, Positionierung im Mittelstand, Angebotsentwicklung, Branding & Reputation, Prozessoptimierung, Lean Management, Skalierbare Abläufe, Marketingstrategie, Vertriebsprozess, Operations Excellence, Customer Success Management, Organisationsentwicklung, Leadership für Ingenieure, Unternehmenskultur, Wissensmanagement, Strategischer Sparringspartner, Thinking Sessions, Whiteboard Workshop, Strategieberater, Strategieberatung, KMU, Balances Scorecard

90 % deiner Verkäufe werden unbewusst entschieden. In dieser Folge erfährst du, wie du diese stillen Ja-Momente erkennst, bewusst gestaltest und so mit viel weniger Aufwand, aber deutlich mehr Wirkung verkaufst. In dieser Folge erfährst du:Warum 90 % aller Kaufentscheidungen schon fallen, bevor jemand rational über dein Angebot nachdenkt. Wie du die unbewussten „Ja-Momente“ auf deiner Customer Journey erkennst und gezielt stärkst. Welche vier Fragen sich jede potenzielle Kundin unbewusst stellt und wie du sie mit Leichtigkeit beantwortest. Wie du Dringlichkeit schaffst, ohne Druck aufzubauen. Warum ein klares Ergebnisversprechen dein stärkster psychologischer Hebel im Evergreen-Verkauf ist. Viel Spaß beim Hören und jede Menge Aha-Momente! Enjoy the journey & create your own adventure!

Thomas Ötinger spricht mit Andreas Riekötter, Geschäftsführer der IFA Media Analytics in Köln, über messbare Handelswerbung. Andreas kommt aus dem LEH, kennt Prospekt und POS genauso wie Logistik und Customer Journey. Sein Credo: Erst den Kunden verstehen, dann planen, dann machen und am Ende ehrlich auswerten. Print oder Digital? Beides. Entscheidend ist die Verzahnung der Kanäle und der richtige Moment im Alltag der Kundinnen und Kunden.

In dieser Folge des Onlineshop Geflüster Podcasts spreche ich darüber, wie du dir bis zu 80 % Förderung für unsere Beratung sichern kannst – direkt vom Staat. Ich erkläre dir, für wen das gilt, welche Voraussetzungen du erfüllen musst und wie der genaue Ablauf aussieht. Wenn du überlegst mit uns zusammen zu arbeiten, aber noch einen relativ kleinen Shop hast, ist das deine Chance. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin Wenn du sofort tiefer einsteigen willst: Hol dir mit unserem Onlinekurs die kugelsichere Komplettanleitung für profitable Meta Ads im eCommerce.

https://www.linkedin.com/in/christophkarger/https://www.linkedin.com/company/gotonetworkhttps://www.linkedin.com/in/breitinger/Summary (AI) In dieser Episode von Go To Network spricht Christoph Karger mit Max Breitinger über die Zukunft von Customer Centricity, Automatisierung und Sales Prozessen – und warum viele Unternehmen zwar digitalisieren, aber dabei den Kunden aus dem Blick verlieren. Max verantwortet als Global Process Owner bei Cosmo Consult die Digitalisierung der Customer Journey – und erklärt, warum Technologie, KPIs und AI nie den menschlichen Faktor ersetzen dürfen. Im Gespräch geht es um die unbequeme Wahrheit: Viele Sales‑Teams designen ihre Prozesse, als wären sie für sich selbst – nicht für den Kunden. Christoph und Max sprechen über Anreizstrukturen, die kurzfristige Deals fördern, aber langfristige Kundenbeziehungen verhindern, über den richtigen Einsatz von KI im Sales und darüber, wie Customer Success zur echten Growth Engine wird. Eine Folge für alle, die Sales nicht weiter automatisieren – sondern besser machen wollen. Takeaways Nicht jeder Deal muss gewonnen werden – nur die richtigen.Kurzfristige Abschlüsse schaden, wenn Kunden danach churnen.Customer Success ist keine Service‑, sondern eine Wachstumsrolle.Zu viele Touchpoints verwirren den Kunden – weniger ist mehr.Incentives müssen langfristigen Erfolg belohnen, nicht Volumen.Digitalisierung und AI sind Werkzeuge, keine Entscheider.Gute Automatisierung entlastet – schlechte entfernt den Menschen.Sales braucht Frameworks statt starre Prozesse.Die beste Pipeline ist Teamsport – Sales und CS gehören zusammen.Der Kunde steht nicht im Prozess – er ist der Prozess. Sound Bites „Nicht jeder Deal muss gewonnen werden – nur die richtigen.“ „Customer Success ist kein Therapieplatz für Probleme aus dem Sales.“ „Wir bauen Prozesse für uns, nicht für unsere Kunden – das ist das Problem.“ „Digitalisierung ohne Empathie ist nur Automatisierung.“ „Sales braucht mehr Menschenverstand – nicht mehr Tools.“ „Frameworks geben Freiheit – Prozesse nehmen sie.“ „Der beste Automatisierungs‑Trigger ist immer noch gesunder Menschenverstand.“ „Customer Success entscheidet, ob Umsatz bleibt oder geht.“ „AI kann Daten lesen, aber keine Kunden verstehen.“ „Der Kunde ist König – aber nicht immer im Recht.“ Chapters 00:00 Begrüßung – vom Running Gag zur echten Folge 01:20 Was macht Max Breitinger eigentlich – und warum Customer Centricity mehr ist als ein Buzzword 03:30 Die unbequeme Wahrheit im Sales – nicht jeder Deal muss gewonnen werden 05:30 Kurzfristige Incentives und ihre Nebenwirkungen 07:40 Warum Customer Success die entscheidende Rolle für Wachstum ist 10:20 Zu viele Touchpoints – wie wir Kunden im Prozess verlieren 13:30 Customer Journey Design – Ideale Prozesse gibt es nicht 16:00 Die neue Rolle von SDRs – Awareness statt Cold Calls 20:00 Was Automatisierung leisten kann – und wo sie aufhören muss 26:00 Digitalisierung vs. Persönlichkeit – das Spannungsfeld im Sales 30:00 Warum der Mensch immer die letzte Entscheidung treffen sollte 35:00 Frameworks statt Prozesse – Freiheit für gute Seller 38:00 Pipeline ist Teamsport – Sales und CS müssen zusammen arbeiten 41:00 AI als Werkzeug für Effizienz und Relevanz 44:00 „Der Kunde ist König – aber nicht immer im Recht.“ 46:20 Wo du mehr von Max findest – LinkedIn

In dieser Sendung geht es um den Markt für Elektroautomobile. Wir zeigen, warum dieser Markt nicht nur ein Autothema ist, sondern ein ganzes Ökosystem ist, bestehend aus dem Fahrzeug und einer Vielzahl an weiteren Serviceanbietern. Wir sprechen über die Marktreife auf allen Ebenen, die wirklichen Pain Points in der Customer Journey und welche Touchpoints Hersteller, Händler und Ladeinfrasturkturanbieter priorisieren müssen, um neue Kunden zu gewinnen.▿ Alle Links und mehr Informationen findest du auf der Website www.cx-talks.com und in den ►Shownotes auf Spotify (Abonnenten des Podcasts), Apple ("Website der Episode"), alternativ auf https://cx-talks.podigee.io

„Ich suche einen Laubbläser.“ Ein einfacher Satz, den wir in zwei KI-Systeme eingegeben haben: ChatGPT und den AI Mode von Google. Zentrale Frage: Welche KI liefert die bessere Kaufberatung? In unserem Test haben wir genau hingeschaut. Wir erkennen große Unterschiede: Bei Produkten, Empfehlungen, Links – und im gesamten Aufbau der KI-Antwort. Für die Arbeit an KI-Sichtbarkeit ist das entscheidend – auf mehreren Ebenen. Aus Marketing-Sicht müssen wir verstehen, wie die Systeme reagieren – um darauf unsere Strategie anzupassen. Wie läuft die Customer Journey ab? Gibt es Gemeinsamkeiten und Unterschiede? Auch aus Markt-Sicht ist so eine Analyse wichtig: Je besser ein System antwortet, desto eher wird es sich durchsetzen – mit entsprechenden Folgen für den Marktanteil der jeweiligen Systeme. 📈 Mehr Charts und Analysen zur Episode 🎓 GEO Academy 👋 Fabian auf LinkedIn 👋 Benjamin auf LinkedIn

In der neusten Folge vom OMT-Podcast diskutieren Stefan Fischerländer (stefanfischerlaender.de) und Mario Jung (OMT GmbH) die dramatischen Veränderungen im Suchverhalten und die Herausforderungen für SEO in Zeiten von TikTok, Instagram und KI-gestützten Sprachmodellen wie ChatGPT und Perplexity.

Zum YouTube Video: https://youtu.be/z5NjxHi3HyM In dieser Folge des Onlineshop Geflüster Podcasts geht's um eine unterschätzte Sache, mit der viele 6-stellige Onlineshops jeden Monat bares Geld verbrennen. Ich verrate dir, woran es liegt, wie du dieses Problem erkennst und welche Hebel du nutzen kannst, um deinen Adspend effizienter einzusetzen. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin Wenn du sofort tiefer einsteigen willst: Hol dir mit unserem Onlinekurs die kugelsichere Komplettanleitung für profitable Meta Ads im eCommerce.

How do brands create customers who stay for years or even decades? In this episode, we break down the model behind lifelong loyalty, emotional connection, and trust-based customer experience - the kind that drives repeat revenue, referrals, and real brand love. Our guest is John Boccuzzi, Jr., CX leader, speaker, author of The Art of Seducing Your Customers, and President of ISG Research. With 30+ years studying how companies build trust and deliver memorable customer experiences, John shares the frameworks and stories that prove: CX is not a cost center — it's a growth engine. You'll learn:The #1 factor that determines whether customers returnWhy customer experience is more emotional than operationalThe “Ruth Story” - how one pair of glasses changed John's entire view on CXHow to scale empathy, trust, and personalization across big organizationsWhat brands get wrong when implementing AI in customer experienceThe future of CX and what will matter most in the next 12 months If you lead customer experience, marketing, service, brand, or product, this conversation will reshape how you think about delivering value.Watch Next: https://www.youtube.com/watch?v=rgNCaTYkXCE&t=1864s Key Moments:0:00 Meet John Boccuzzi, Jr.3:20 What Customer Experience Really Is5:20 The “Ruth Story”: Creating Emotional Loyalty10:10 Why Having a Point of View Builds Trust15:15 Training Teams to Deliver Great CX18:55 Scaling Emotional Customer Experiences23:30 How AI Fits Into Customer Experience29:55 The Power of First Impressions33:25 How Brands Stay Relevant Today37:15 Make the Customer Journey Simple42:55 The Future of Personalization49:15 Common Misconceptions About CX50:27 A Trend to Bet On (That Isn't AI) –Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode, Vassilis and Marc explore things that caught their attention over the last couple of weeks. Key stories they highlight include:Ehrenberg-Bass Is Probably Right. Until It Isn't. A piece by G Douglas Why marketing's old rules still work in a new world, by Mark Pritchard 7 Focus Areas as AI Transforms Search and the Customer Journey in 2026Love Over Clicks, by Paul WorthingtonFor the marketing moment, Vassilis goes into his experience at the Millennium Alliance, CMO Forum, while concluding with the 'Ad of the week' where Marc details Skip the Dishes latest advertising campaign, highlighting its innovative approach to storytelling and brand positioning.Enjoy the show!TakeawaysEhrenberg-Bass principles are evidence-based but should not be dogma.Creativity is essential in marketing, even in established categories.Mark Pritchard emphasizes timeless marketing fundamentals.AI is reshaping customer journeys and search behaviours.Brand love can lead to economic durability.Skip the Dishes campaign cleverly uses storytelling to eliminate conflict.Marketers must adapt to AI's role in their processes.Emotional surplus can create pricing power for brands.Consistency in brand messaging is crucial across channels.The future of marketing involves collaboration with AI.Chapters00:00 - Introduction to Marketing Insights02:43 - Ehrenberg-Bass Institute and Marketing Principles05:33 - The Importance of Creativity in Marketing08:19 - Timeless Marketing Lessons from Mark Pritchard11:05 - AI's Impact on Search and Customer Journey16:21 - Navigating the New AI Landscape22:00 - The Concept of Brand Love and Emotional Surplus27:26 - Marketing Moment: CMO Forum Insights33:08 - Ad of the Week: Skip the Dishes Campaign

In this episode of Talk Commerce, Brent Peterson interviews Rytis Lauris, CEO and co-founder of Omnisend, a marketing automation platform tailored for e-commerce. They discuss the importance of retention marketing, the evolution of Omnisend, and the various touchpoints available for customer engagement. Rytis emphasizes the effectiveness of automated campaigns and the role of AI in enhancing marketing strategies. The conversation also touches on the future of e-commerce, the necessity of human involvement in automation, and the importance of standing out in a crowded market.TakeawaysRetention marketing is crucial for online sellers.Automated messages significantly increase email order rates.Combining multiple communication channels enhances customer engagement.AI tools are transforming how marketers operate.E-commerce is expected to continue growing significantly.Automated flows should be utilized for every customer journey touchpoint.Marketers need to adapt to the changing landscape of AI.Human creativity remains essential in a world of automation.Brands must maintain their unique voice to stand out.Omnisend offers presets to help businesses automate effectively.Chapters00:00 Introduction to Omnisend and Rytis Lauris02:39 The Journey of Omnisend05:16 Omnichannel Marketing Strategies08:01 The Power of Automation in Marketing10:51 AI's Role in Marketing Tools13:41 The Future of E-commerce and AI16:11 The Human Element in Marketing18:46 Closing Thoughts and Shameless Plug

In this week's episode of Better Business, Better Life, host Debra Chantry-Taylor chats with Sarah Thomas, an email marketing automation expert who reveals how smart, personalised emails can outperform social media and transform customer relationships. Sarah shares her journey from managing data systems at Debenhams to helping businesses craft meaningful automations, from welcome sequences to post-purchase follow-ups and re-engagement campaigns. She explains why success isn't about list size, but about clean data, segmentation, and connection. Listeners will learn how to audit their customer journeys, implement high-performing automations, and focus on metrics that truly drive conversions. With open rates up to 40%, compared to social media's 3%, Sarah proves that email remains the most powerful tool for turning subscribers into loyal customers. If you're ready to ditch generic blasts and start building relationships that convert, this episode is your step-by-step guide.    CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ____________________________________________         GUEST DETAILS: ► Sarah Thomas – LinkedIn: https://www.linkedin.com/in/sarah-thomas-9417493a/ ► Tierra Marketing Co. Website: https://www.tierramarketingco.com/ ► Free Resources: Media Kit: https://media-kit-sarah-tierra-marketing-co.tiiny.site/ Email Growth Blueprint: https://www.tierramarketingco.com/email-growth-blueprint      Episode 244 Chapters:    00:00 – Introduction and Background   01:36 – Early Career and Email Marketing   04:18 – Challenges and Importance of Data   05:30 – Customer Life Cycle and Email Automation   11:44 – Mapping the Customer Journey   13:24 – A/B Testing and Metrics   32:32 – Case Studies and Real-World Examples   32:57 – Practical Tips and Tools   33:10 – Final Thoughts and Resources 

In this episode, Katie breaks down how our nervous system and customer journey are more connected than we think, especially as Manifestors. Using systems, tools, and tech intentionally helps us stay regulated and consistent across both rest cycles and creative urges. She walks through each phase of the customer journey from attraction to expansion and shows how to design two sets of systems: one that keeps your business running on autopilot while you're resting, and another that helps you turn on the faucet when you're in a creative surge. You'll learn how to support your energy instead of fighting it, create client experiences that align with your natural rhythms, and avoid common pitfalls. The episode will include tangible free resources. About Katie: 5/1 splenic Manifestor - Embodiment Architect & Astrologer Katie MacLachlan is the Founder of Be Good Guide, where she helps entrepreneurs create businesses and lives that feel as good as they look through strategy, systems, style, and the stars. Visit Katie's website: www.begoodguide.com Connect with Katie: Instagram @begoodguide -- Visit our website: www.themanifestorcommunity.com Connect with us: Instagram @themanifestorcommunity New: We've just released Build Like A Manifestor — a free 3-part audio series designed to help Manifestors remember their true rhythm in business. Listen in to discover why consistency isn't your path, how to recognise the seasons of your urges, and what kind of containers actually support your energy. Check it out: Build like a Manifestor

Send us a textThis new Amazon feature offers unparalleled insights into tracking customer journeys, allowing sellers to understand customer behavior and product performance. With detailed analytics, you can now measure customer acquisition costs, lifetime value, and new customer rates. By utilizing this data, you'll be able to optimize your product listings and advertising strategies effectively, ensuring continued growth for your brand. This powerful tool brings data-driven decision-making to the forefront of your business.Ready to elevate your Amazon sales? Let's discuss how these features can transform your brand, book a strategy call now! https://bit.ly/4jMZtxuCrush your Q4 goals, download the Q4 Selling Playbook built for serious Amazon sellers: https://bit.ly/46Wqkm3#AmazonSales #CustomerInsights #EcommerceGrowth #BrandAnalytics #AmazonAdvertising #AmazonSellers #SalesGrowthWatch these videos on YouTube:Use Brand Analytics to Increase Sales https://www.youtube.com/watch?v=HnUKZXZ9uEk&list=PLDkvNlz8yl_b9RMGmU9XeqkI9D7QDOAI8&index=4Simplify Amazon Listing Compliance https://www.youtube.com/watch?v=ArGPygUCFpk&list=PLDkvNlz8yl_b9RMGmU9XeqkI9D7QDOAI8&index=11-----------------------------------------------Relying only on Amazon? Download the DTC GrowthStack and start scaling your brand your way: https://bit.ly/4p7TyqjStop wasting ad spend,download our PPC guide and run campaigns that actually convert: https://bit.ly/4lF0OYXDon't wait for chaos, grab the Amazon Crisis Kit before your traffic or rankings take a hit: https://bit.ly/4maWHn0Timestamps00:00 - Introduction to Amazon's new feature for tracking customer journey00:30 - Viewing customer data for new and existing customers01:15 - Understanding customer lifetime value and acquisition costs02:00 - How to calculate new customer acquisition cost02:40 - Analyzing search channel performance and conversion rates03:00 - Understanding search impression conversion rate for Amazon products03:30 - Insights on customer behavior for new vs. existing customers04:00 - Tracking how products perform over time and top performers04:45 - Discussing Amazon's data on add-to-cart numbers vs. purchases05:10 - Wrap-up: How this feature can improve Amazon listings and sales----------------------------------------------Follow us:LinkedIn: https://www.linkedin.com/company/28605816/Instagram: https://www.instagram.com/stevenpopemag/Pinterest: https://www.pinterest.com/myamazonguys/Twitter: https://twitter.com/myamazonguySubscribe to the My Amazon Guy podcast: https://podcast.myamazonguy.comApple Podcast: https://podcasts.apple.com/us/podcast/my-amazon-guy/id1501974229Spotify: https://open.spotify.com/show/4A5ASHGGfr6s4wWNQIqyVwSupport the show

B.D. interviews Stacey Brown Randall, who he likes to call the referral ninja.Feeling stuck when it comes to referrals? Want to finally unlock the secret to consistent, high-quality business growth—WITHOUT having to awkwardly ask or pay for leads? The “Referral Ninja” herself, Stacy, just dropped ALL the gold on our latest episode of Grow, Sell and Retire!Tune in as Stacy shares:

Discoverability isn't “just SEO” anymore. It's the entire customer journey.   VML's Chief Discoverability Officer, Heather Physioc, joins host Lacey Peace to unpack how AI search, LLM overviews, social media channels, and agentic assistants are rewriting how customers find, trust, and choose brands. We cover: the rise of zero-click results and GEO (generative engine optimization), why trust + authority beat content volume, connecting your content supply chain, and where to invest next. Practical, human-centered—and way beyond keyword stuffing. Key Moments00:00 Meet Heather Physioc, VML's Chief Discoverability Officer7:33 What Is a Chief Discoverability Officer?10:07 Discoverability's Role in the Modern Customer Journey13:00 The Biggest Gaps in Marketing and CX Today17:00 From 10 Blue Links to AI Overviews: The Timeline of Discoverability22:00 How AI Overviews Are Changing Search Behavior23:45 Three Shifts Defining the AI Search Revolution27:45 Is This the Death of the Website?28:40 Can We Track What People Search on LLMs?30:53 Does SEO Still Matter in an AI-First World?33:17 What Platforms Actually Matter Most Right Now37:00 Building Trust and Authority in the Age of AI Content40:30 The Content Supply Chain: Why Brands Struggle to Connect the Dots43:33 The New Metrics That Actually Matter for Discoverability45:26 Ad Buying and Sponsored Content in LLM Search48:05 The Next Challenges Every Brand Should Prepare For50:00 AI Assistants and the Rise of the AI Buyer54:25 The One Fundamental Truth About Human Search Behavior –Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Kate Assaraf is a serial entrepreneur and the founder and CEO of Dip Sustainable Hair Care, building a 7-figure beauty brand without Amazon, big-box retailers, or influencer gimmicks. Kate is also a Forbes columnist, and a mom of two who proves that entrepreneurship and motherhood can coexist without burnout—by prioritizing presence, purpose, and smart business choices. Kate has been featured in Allure, Cosmopolitan, Modern Salon, and The Unwash, was named NJ's Mompreneur of the Year (2024), and was honored as a “Woman of Courage” by Insigniam Quarterly. She's passionate about helping other moms in business build profitable brands without sacrificing their families, values, or sanity.

Send us a textIn this episode of Imperfect Marketing, I sit down with Sara Nay, CEO of Duct Tape Marketing, to dive deep into the connection between business strategy, marketing execution, and the evolving role of AI.Sara shares her journey from intern to CEO over her 15 years at Duct Tape Marketing and offers powerful insights on why strategy must always come before tactics and technology. Together, we explore how small businesses can future-proof their marketing and teams in an ever-changing digital world.The Foundation of Effective MarketingWhy business strategy must drive marketing strategyThe “Marketing Strategy Pyramid”: business, marketing, and team strategy layersHow to align marketing goals with revenue, mission, and valuesThe Role of AI in Modern MarketingWhy AI is a tool, not a replacement—and how to introduce it without fearCommon mistakes businesses make when adopting AI without strategyExercises to help teams identify tasks AI can support vs. areas to develop human strengthsShaping the Future of Marketing LeadershipThe growing divide in the marketing industry: AI adopters vs. AI skepticsWhy agencies and consultants must shift from execution to leadership and strategyHow AI allows more focus on creativity, empathy, and critical thinkingMapping the Customer JourneyIntroducing the Marketing Hourglass: know, like, trust, try, buy, repeat, referHow businesses can identify gaps and opportunities along the customer journeyWhy great client experiences naturally lead to stronger referral businessLessons Learned in MarketingWhy “more” is not always better when it comes to channels and tacticsThe importance of focusing on what works and making it sustainableHow simplifying your approach reduces burnout and creates consistent resultsKey Takeaways for MarketersStart with strategy before adding tactics or tools.Use AI to support—not replace—human creativity and leadership.Focus on where your audience is and what's sustainable for you.Great client experiences lead to natural referrals and long-term growth.Connect with Sara Nay:Links to Book: Unchained: Breaking Free from Broken Marketing Models: How Small Businesses Can Finally Take Control of Their Marketing, Lead with Strategy, and Scale with AI: https://unchainedmodel.com/Amazon: https://a.co/d/6aLtopFLinkedIn: https://www.linkedin.com/in/saranay/Whether you're a small business owner overwhelmed by technology or a marketing consultant navigating the rise of AI, this episode will help you rethink your approach and focus on what truly matters.

Send us a textAI is reshaping how businesses manage their locations, from adoption challenges to AI Overviews in Google Search, to the renewed importance of citations and directories. Mike Blumenthal, Greg Sterling, and Ana Martinez from Uberall discuss AI's role in visibility, customer journeys, and local SEO strategy.Subscribe to our newsletters and other content at https://www.nearmedia.co/subscribe/

Send us a textIn this conversation with Rita Berry of Rita Berry + Co, we unpack how female-founded service businesses can scale with a strategy-first, data-driven approach. You'll hear how to map your customer journey, pick one high-impact metric, and use simple weekly tracking to fix bottlenecks fast. We also talk about the power of relationship marketing for high-ticket services and how data helps you hand off marketing beyond the founder. Stick around to the end for Rita's free assessment to find your biggest growth lever—and my action steps so you can implement this week.Shownotes (ALL THE LINKS): https://jenvazquez.com/297-scale-with-data-not-gut-strategy-first-for-female-founders-with-rita-barry/FREE MASTERCLASS: Step into the future of small business marketing! This free masterclass helps entrepreneurs cut through the noise, simplify their strategy, and focus on what truly drives results. https://www.crowdcast.iFREE The State of Marketing for 2026 Masterclass FREE Masterclass for Photographers

Everyone's talking about AI, but here's the truth — it won't replace people and it won't replace critical thinking. The real competitive edge comes from using AI to inform and elevate your customer's buying journey. On this episode of Cracking the Code, David Holt sits down with Brigham Dickinson, President and Founder of Power Selling […] The post AI That Builds Better Customer Journeys first appeared on My Contractor University | Dashboard.

The 10 Minute Personal Brand Kickstart (FREE): https://the505podcast.courses/personalbrandkickstartWhat's up, Rock Nation! Today we're joined by Sabri Suby. He's a serial entrepreneur, Shark Tank investor, and founder of King Kong, the digital agency that's generated over $7.8 billion in sales for clients.In this ep, Sabri breaks down the psychology behind brands people obsess over: why scarcity and friction actually make your product more desirable, why the first sale should start a relationship (not end it), and how premium positioning attracts better clients with less stress. We dive into cult-like brand building, the mistakes that keep most businesses broke, and how to craft offers so powerful that customers beg to pay you.If you want to stop selling like everyone else, learn the blueprint luxury brands use to command premium pricing, and build a brand that customers line up for, this episode is your exact playbook.Check out Sabri here:https://www.youtube.com/ ⁨@SabriSubyOfficial⁩  https://www.instagram.com/sabrisuby/SUSCRIBE TO OUR NEWSLETTER: https://the505podcast.ac-page.com/rock-reportJoin our Discord! https://discord.gg/xgEAzkqAvsKostas' Lightroom Presetshttps://www.kostasgarcia.com/store-1/p/kglightroompresetsgreeceCOP THE BFIGGY "ESSENTIALS" SFX PACK HERE: https://courses.the505podcast.com/BFIGGYSFXPACKTimestamps: 0:00 - Trailer1:15 - What Luxury Brands Know About Buyer Psychology2:18 - Lessons Small Businesses Can Steal from Rolex & Louis Vuitton5:54 - Designing a Premium Customer Experience8:39 - Why Showmanship Creates Loyalty10:37 - Learning from Luxury Hotels & Concierge Services12:20 - The Difference Between Cheap Clients and Premium Clients14:36 - Artlist15:28 - Do Waitlists Still Work in 2025?17:58 - Sales as Seduction & Playing Hard to Get19:37 - $2K Gyms and the Power of Environment22:24 - Information Asymmetry: How Luxury Brands Control the Sale24:43 - Why Higher Prices Need More Friction27:54 - Qualifying Buyers and Saying No to Clients30:59 - Personal Brand Kickstart31:23 - Why Your First Product Should Be Free33:20 - Building a Product Suite Around One Problem34:29 - Scaling Pains: Leadership and Fulfillment at 100+ Employees37:52 - How to Inject Vision and Energy into Your Team41:13 - Sell What They Want, Give What They Need45:14 - Funnels That Actually Work in 202549:00 - The Future of VSLs in an AI World51:18 - Sabri's Content Flywheel Strategy53:56 - Paid Ads Metrics That Matter55:56 - Building a Customer Journey that Converts58:46 - Why Most Agencies Stay Small1:02:32 - The Moral Obligation to Sell if You're the Best1:06:28 - Copywriting: It's Not How You Say It, It's What You Say1:08:19 - Why Scarcity and Friction Increase Desire1:11:20 - Selling the Dream vs. Selling the Work1:16:46 - How to Make Customers Beg to Buy1:20:56 - Shark Tank1:26:02 - The Economics of High-Ticket Offers1:29:40 - Sabri on Organic Content vs. Ads1:35:25 - Why Status Is the Ultimate Currency1:40:59 - Consulting for 5051:47:49 - Advice to Your 18-Year-Old SelfIf you liked this episode please send it to a friend and take a screenshot for your story! And as always, we'd love to hear from you guys on what you'd like to hear us talk about or potential guests we should have on. DM US ON IG: (Our DM's are always open!) Bfiggy: https://www.instagram.com/bfiggy/ Kostas: https://www.instagram.com/kostasg95/ TikTok:Bfiggy: https://www.tiktok.com/bfiggy/ Kostas: https://www.tiktok.com/kostasgarcia/

Hey CX Nation,Here's the first CXWeekly Update from CXC in a long time!This week's episode I walk through some ideas, goals & CTAs that I've learned from the 5 years of building CXC.Don't worry we have a ton of amazing guest interviews coming down the pipeline over the next couple of weeks.Part of our goal at CXC is to create more customer focused business leader content, including short episodes like these ones that are digestible, actionable & most importantly entertaining & valuable for all of you.Full candor, we also wanted to celebrate our 5 year anniversary of building CXChronicles. We are approaching 300+ episodes of customer focused business content, we've worked with almost 150+ companies across the world helping them make customer & employee happiness a habit & we are now partnered with some of biggest players in software & technology including Salesforce, Hubspot, Intercom, Zendesk, & Freshworks to name a few. If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.You know what would be even better?Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Zu meiner Show anmelden:https://whatnot.com/invite/supergraf In dieser Episode des Kassenzone.de Podcasts sprechen wir mit Isabell Weiser, Head of Collectibles, Europe bei Whatnot, einer Plattform, die Live-Shopping-Formate revolutioniert. Isabel erklärt, wie WhatNot es geschafft hat, über 3 Milliarden Dollar GMV zu erzielen und welche Möglichkeiten die App für Verkäufer und Käufer bietet. Ich teile meine eigenen Erfahrungen und Fragen zu diesem einzigartigen Geschäftsmodell, das für viele Menschen, einschließlich mir, noch relativ neu ist. Wir beginnen mit Isabels Hintergrund und ihrer Rolle bei WhatNot. Nachdem sie die App selbst installiert hatte, war ich fasziniert von der Philosophie hinter Live-Shopping und wollte mehr darüber erfahren, wie die Plattform funktioniert und welche Kundenreise sowohl Käufer als auch Verkäufer durchlaufen. Isabel erläutert, dass WhatNot nicht einfach eine weitere Verkaufsplattform ist, sondern ein interaktiver Marktplatz, der das Einkaufserlebnis in die digitale Welt bringt, indem er das Gefühl eines physischen Marktes inszeniert. Isabel führt uns durch die klassischen Customer Journeys auf Käufer- und Verkäuferseite und erläutert die Funktionsweise von Live-Stream-Auktionen. Die Interaktivität, die es Käufern ermöglicht, direkt mit Verkäufern zu interagieren, spielt eine zentrale Rolle. Das Gespräch dreht sich dann um die verschiedenen Kategorien, die auf WhatNot verkauft werden, von Sammelkarten über Sneaker bis hin zu Mode. Es wird deutlich, dass der Community-Gedanke eine große Rolle spielt und dass WhatNot sich von anderen Anbieter durch die Spezialisierung auf leidenschaftliche Käufer in Nischenmärkten unterscheidet. Partner in der Folge: https://linktr.ee/kassenzone Community: https://kassenzone.de/discord Feedback zum Podcast? Mail an alex@kassenzone.de Disclaimer: https://www.kassenzone.de/disclaimer/ Kassenzone” wird vermarktet von Podstars by OMR. Du möchtest in “Kassenzone” werben? Dann https://podstars.de/kontakt/?utm_source=podcast&utm_campaign=shownotes_kassenzone Alexander Graf: https://www.linkedin.com/in/alexandergraf/ https://twitter.com/supergraf Youtube: https://www.youtube.com/c/KassenzoneDe/ Blog: https://www.kassenzone.de/ E-Commerce Buch 2019: https://amzn.eu/d/5Adc1ZH Plattformbuch 2024: https://amzn.eu/d/1tAk82E

On this episode of Game Makers, we explore three critical topics: how Delta Force's mobile revenue soared past PUBG's by 75% , why the "Take-Two Mafia" thesis is a myth centered on the wrong company , and a powerful framework for fixing your recruiting process by treating candidates like customers.In this episode, you will learn:MACRO: How Delta Force's monetization and LiveOps strategy led to a 6x revenue spike, and what its 97% revenue concentration in China means for Western studios.ALPHA: Why the popular "Take-Two Mafia" thesis is flawed and how the timeline points to Peak Games, not its publisher, as the true source of a mobile gaming "mafia effect".GAME DEV: How to apply the "Customer Journey and Touchpoints" concept from Tony Fadell's book Build to your candidates to create a recruiting process that attracts and wins 10x talent.Episode Timestamps:(02:20) Macro: Delta Force vs. PUBG Mobile Analysis (11:40) Alpha: Debunking the Take-Two "Mafia Effect" (22:30) Game Dev: Optimizing the Candidate Journey For charts and a full transcript, subscribe to our newsletter at: https://www.gamemakers.com/ Follow Game Makers and subscribe for more insights into the business and craft of making games.

Hey CX Nation,In this week's episode of The CXChronicles Podcast #267, we welcomed Michele Shane, SVP Business Development at UJet.CX based in San Francisco, CA. UJET is a next-generation cloud contact center platform that leverages AI to modernize the customer experience. The UJet.CX platform & services embed intelligent automation at every touchpoint, empowering agents, optimizing customer journeys, and transforming operations into real-time insight engines.In this episode, Michele and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that Michele & her team think through on a daily basis to build world class customer experiences.**Episode #267 Highlight Reel:**1. Human-centric approach to CX & growing your business 2. Power of people over technology & building your vision 3. Slow is smooth & smooth is fast 4. Importance of constant feedback from customers, employees & builders 5. Taking action on the right bits of customer feedback Click here to learn more about Michele ShaneClick here to learn more about UJet.CXHuge thanks to Michele for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & contact center space into the future. For Apple & Spotify podcast listener friends, make sure you are following CXC & leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks to name a few) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Be one of our Pioneer users of the recently launched CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future. Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

If you're on the fence about franchising—or expanding your portfolio—this one's for you. We break down who actually wins in franchising, the real traits of top owners, why “required service” beats “sexy concept,” and how to play the long game with guardrails, data, and community. Michael Wagner, president of Roof Scientist at Homefront Brands, joins me to unpack (kidding

In this episode, I dive deep into what it really takes to build a systematic marketing strategy for your veterinary practice—one that goes way beyond just running ads or posting on social media. If you've ever felt overwhelmed by all the marketing options out there, or wondered whether your efforts are actually bringing in new clients, you're not alone. I break down why marketing isn't just a collection of random tactics, but a strategic process that should consistently attract, nurture, and convert new clients for your practice. I walk you through the three core functions every veterinary marketing system needs: attracting attention, building trust and credibility, and prompting action. We'll talk about how to get your practice noticed—whether that's through SEO, PPC, social media, or community events—but more importantly, how to move beyond just being seen. I share actionable tips for building genuine trust with pet owners, from leveraging reviews and testimonials to creating educational content and nurturing relationships through email and text sequences. We also take a closer look at the most effective marketing channels for veterinary practices, including how to optimize your Google Business Profile for local SEO, when to use paid ads for quick wins, and how to make the most of organic social media to build community and loyalty. Plus, I'll give you practical advice on crafting offers, setting up follow-up systems, and tracking the metrics that actually matter so you can measure your ROI and keep improving your results. By the end of this episode, you'll have a clear, actionable framework for aligning your marketing tactics with the client journey—so you can stop guessing, start seeing real results, and turn your marketing from a source of stress into a powerful engine for growth. Whether you're just getting started or looking to take your practice's marketing to the next level, this episode is packed with insights and strategies you can put to work right away.

This episode of The Copywriter Club Podcast is another guest-less show. It's just Rob sharing a few thoughts about the importance of creating customer journeys for the products you write for so you're actually addressing your customer's needs and not just your clients. Click the play button below, or scroll down for a full transcript.   Stuff to check out: The Copywriter Club Facebook Group The Copywriter Underground Research Mastery   What we talked about: Transcript is underway...

Are most brands still designing customer journeys, or are they just trying to keep up with where their customers are leading them? Agility requires a willingness to meet your customers where they are—not just where you wish they'd convert. In an era where the consumer journey can begin and end on a social platform or anywhere in between, brands must be fluid enough to engage meaningfully across channels while still connecting the dots behind the scenes. Today we're going to talk about the changing consumer journey and why a connected ecosystem that includes social commerce, audience targeting, and measurement is now table stakes.To help me discuss this topic, I'd like to welcome Janna Navarro, VP, Brand & Media Strategy at Wpromote. About Janna Navarro Janna has two decades of experience spearheading brand evolution across sectors such as automotive and quick-service restaurants. As VP of Brand, Media & Consumer Strategy, she leads with an integrated approach to digital-first marketing. Before Wpromote, Janna led teams at CPB, collaborating with brands like Domino's Pizza to leverage data-driven decision-making and new media. Her experience also includes working with GM on its Cadillac EV line. Janna Navarro on LinkedIn: https://www.linkedin.com/in/jannatopolewski/ Resources Wpromote: https://www.wpromote.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company