Podcasts about kpis

On this episode of HALO Talks, host Pete Moore sits down with Larry English—former NFL player, real estate developer, and now the mind behind Mind Body Mastery and the Union Capital Company. Larry opens up about his journey from achieving his childhood dream of playing in the NFL, to facing the tough transition into business and entrepreneurship. He shares the pivotal realization that his champion mindset and focus on health, once honed as a pro athlete, was just as essential in the world of business. Larry talks about the importance of optimizing the "operator behind the business," using a data-driven approach to health and performance that goes far beyond "typical" fitness routines. Learn how a life-changing moment—watching the film "Concussion"—sparked his commitment to longevity and cognitive health, leading him to invest heavily in cutting-edge wellness strategies. Now, Larry helps executives and entrepreneurs unlock their peak potential through personalized, high-accountability programs that blend science, discipline, and mindset. Don't miss this inspiring conversation that proves whether on the field or in the boardroom, true performance starts with taking care of yourself first. You'll gain actionable insights on building sustainable vitality, avoiding burnout, and playing the long game in health and business. On the hidden cost of ignoring your own health as an entrepreneur, English states, "As business people, we don't debate or second guess the fact that we need to know our numbers in our business. We need to know our KPIs . . . we need to watch that P&L like a hawk. We need to know our conversion rates and cost per acquisition, leads, how many leads we're bringing in . . . all these things, right? But then we look at our health and we think that it's supposed to just happen on its own, intuitively, by happenstance? And that's just not the case." Key themes discussed Transition from NFL career to entrepreneurship and business. Importance of health optimization for business performance. Data-driven approach to personal health and performance. Mindset shifts after major career setbacks. Accountability and structure for lasting personal change. Defining success and fulfillment beyond financial achievements. A few key takeaways:  1. The Importance of Optimizing the "Operator" (You!): Larry emphasizes that just like in sports, your personal health and performance as an entrepreneur or business professional are crucial to overall success. He points out that many professionals fail to recognize that a performance mindset and maintaining health are just as important in business as they are in athletics. 2. Lessons from Professional Sports Transition to Business: Larry draws direct parallels between elite athletics and building a business. He discusses how data-driven approaches, discipline, and having a clear playbook are not just for sports, but equally vital for high-performing business leaders. Just as athletes track performance metrics, business leaders should monitor their KPIs—and their health metrics. 3. Facing and Overcoming Burnout: Burnout isn't just a result of overworking. As Larry puts it, “your operating system is busted.” After leaving the NFL, Larry learned the hard way that abandoning a health-first mindset led to a decline in vitality and performance—even as he achieved success in real estate. His story illustrates the need to reset and refocus on personal well-being for sustained high achievement. 4. Data-Driven, Holistic Optimization Programs: Larry's program is built on a holistic, science-based approach. It includes training, nutrition, biomarker optimization (via bloodwork), supplementation, and lifestyle supports. Success isn't just about willpower; it's about a system that offers expert guidance, accountability, and customization to each client's needs—so that health goals can directly power professional and personal ones. 5. Seeing Setbacks as Setups for Transformation: One of Larry's most powerful reflections centers on how a major business deal falling through led him to reconsider his true purpose. Rather than letting the setback define him, it pushed him to pursue his passion for helping others optimize their lives. He now uses the lessons—and the systems—that helped him transition from NFL athlete to successful entrepreneur and coach as a blueprint for others who want to “win the war, not just the game." Resources:  Larry English: https://www.linkedin.com/in/larryenglishmindbody     Mind Body Mastery: https://mindbodymastery.com/training  Prospect Wizard: https://www.theprospectwizard.com  Promotion Vault: http://www.promotionvault.com HigherDose: http://www.higherdose.com

In this episode of Do The Work | Mindset Mastery... I looked around at our momentum and realized how far we have come. But here is the truth. Growth is never without pain. The market will expose those who do not adjust. It will reveal who is willing to adapt, learn, and push through. I had to remind myself that the grind never stops. And even in the tough moments, I cannot forget the promises I made to myself when I was down. That is where the fire comes from. The story This week I reflected on how the tide of the market exposes everything. When the tide is high, everyone wins. But when the tide goes low, you find out who has the mindset to keep going. I compared it to my own journey. From being recognized as a top agent, to building teams, to running one of the largest brokerages in the state, every level required me to change. It required me to sharpen my skills, build new systems, and keep showing up even when the industry shifted. And that is exactly what is happening now. Many agents are walking away, but many of us are growing faster than ever because we stay in the fight. What shifted The shift happened when I stopped wishing someone else would fix my problems. I used to want someone to run my ads, handle my follow up, or even train my agents for me. But no one is coming to save you. The moment I took full responsibility for my business was the moment everything changed. I became a better trainer, a better communicator, and a better leader. I learned to simplify the game and help new agents close quickly. That ownership made all the difference. The same goes for how we handle trauma. Pain can keep you stuck, or it can push you to grow. I call it post traumatic growth. I lived it after surviving a shooting. Paulina lived it after hitting rock bottom and then selling fifteen million in one year. The difference was a decision to flip the switch. The lesson The lesson is simple. Stop waiting for someone else to fix your life or your business. Take the pain, take the pressure, and use it as fuel. The growth will come when you own every part of the process. Put it to work Track the only KPIs that matter: appointments, commitments, escrows, and closings. Stop wishing for help and start building your own process. Decide today to flip the switch and turn pain into power. Conclusion The market will always test you. It will expose who you really are. Do not waste years wishing someone would come fix things for you. Take ownership and swing the pendulum in your favor. The power is already in you. The only question is what you will do with it today. Reader engagement questions What promises did you make to yourself during your toughest moments, and are you living up to them? Where in your business are you still waiting for someone else to take responsibility? How can you turn your current pain into the power that fuels your next level of growth? Notable quotes "No one is going to come in and fix your business. No one can run it better than you." "The power came when I stopped asking why me and started asking what now." "Pain is no longer pain when you decide to turn it into purpose." Follow A.Z. Araujo on Social Media: Instagram: @azaraujo Facebook: A.Z. Araujo TikTok: A.Z. Araujo YouTube: Do The Work Podcast   For Real Estate Agents in AZ: Learn more about Do The Work Coaching and A.Z. & Associates: dothework.com/azaa   Upcoming Events: If you're a real estate brokerage owner, sign up for one of our upcoming events. Visit: dothework.com bigmoneybrokerage.com Join my mailing list for updates!   New Do The Work Gear: Check out the latest DTW and Do The Work Gear! Hats, shirts, journals, and more: shop.dothework.com

In this insightful episode of the EisnerAmper Dental Podcast, host Tony Davis is joined by dental industry specialists Erick Cutler and Morgan Hamon to explore how EisnerAmper empowers dental practices with robust financial reporting and strategic tax planning. Drawing from their extensive experience in accounting, advisory, and business consulting, the trio discusses how tailored financial insights can help dental professionals make informed decisions, optimize profitability, and stay ahead of regulatory changes. Whether you're a solo practitioner or part of a growing DSO, this episode offers valuable guidance on elevating your practice's financial health. Tax Planning for Dentists — actionable tax strategy and financial reporting advice to help dental practices improve cash flow, measure the right KPIs, and stay audit-ready.

If you're looking for real-world strategies to strengthen your team, tighten your numbers, and elevate your guest experience, this episode of the Restaurant Rockstars Podcast is packed with actionable ideas. Jamie and Leo show that when you combine strong systems with leadership and creativity, you can build restaurants that thrive—even in the most competitive markets. If you're looking for real-world strategies to strengthen your team, tighten your numbers, and elevate your guest experience, this episode of the Restaurant Rockstars Podcast is packed with actionable ideas. Jamie and Leo show that when you combine strong systems with leadership and creativity, you can build restaurants that thrive—even in the most competitive markets. What You'll Learn in This Episode: • Why cross-training is an investment, not a cost • How to hire for personality and train for skills • The key financial metrics to track weekly, not monthly • The importance of menu costing and timely price adjustments • Simple ways to build morale, recognition, and culture • How to mentor managers through shadowing and hands-on training • Social media and influencer strategies that drive new business • Why “experience” is the new standard for hospitality Listen now to hear Jamie and Leo's full story and discover the systems that keep their restaurants strong, profitable, and built to last. Show Notes & Transcript: https://restaurantrockstars.com/audio/episode-456-restaurant-systems/ Thank you to our sponsors: • The Restaurant Academy: Everything you need to know to optimize profits, maximize sales and train your team in restaurant fundamentals! https://restaurantrockstars.com/joinacademy/ • The Birthday Club – Everyone celebrates their birthday! Get new and repeat business, fill your tables, and boost sales with Birthdays: https://jointhebirthdayclub.com/BirthdayRockstar/

Today's guest is Joe Lang, Vice President of Service Technology and Innovation at Comfort Systems USA — a leading national provider of mechanical, electrical, and plumbing building systems services, with more than 45 operating companies across 170+ locations. Joe shares insights on managing data complexity in large field service operations — from translating tribal knowledge into clean, usable data to building internal tools that treat technicians like their own customers. He explains why cleaning data too early can slow progress, how AI tools can gradually align terminology across legacy teams, and which KPIs matter most when moving from reactive to predictive service. This episode is sponsored by Aquant. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business' podcast!

At the recent scope 3 innovation forum in Amsterdam, Tilmann Silber, head of net zero at Barry Callebaut talks with Ian Welsh about the current challenges in tropical supply chains. They discuss insights on supply chain resilience, on-farm adaptation strategies and the evolving role of KPIs in proving impact. They explore how brands and suppliers can collaborate to manage risk and co-invest in solutions. We'll be continuing the conversation at the Scope 3 Innovation Forum USA, taking place in Washington DC on 3-4 December 2025. Join the likes of Ulta Beauty, Colgate-Palmolive, KFC, Mars, BIC, eBay, Volvo Group, IKEA, Verra, United Airlines and many more. Click here for information on how to get involved.

Most designers are comfortable in the world of known problems—we talk to users, gather insights, iterate based on feedback. But what happens when you're designing for a future that doesn't exist yet? When you're creating products for people who haven't been born, or technologies that might not emerge for years? Today's guest has spent decades designing for the future, a space where design specs are ambiguous at best. Nick Foster led design at Google X where he worked on over 200 moonshot projects, from flying machines to nuclear fusion. Nick has written a provocative new book that provides helpful guidance on how we might approach designing for the unknown. In Could, Should, Might, Don't: How We Think About the Future, he argues that we've fallen into predictable patterns of thinking that are actually making us worse at anticipating what's coming next. We chat with Nick about why most futures thinking falls into one of four problematic categories, and the importance of ethics in designing for the future. We also talk about the hidden dangers of "numeric fiction" and data-driven predictions, what he learned working with PhD scientists who had never met a designer, and why Silicon Valley's obsession with KPIs is killing long-term thinking. Bio Nick Foster RDI is a Futures Designer based in Oakland, California. He has spent his career exploring the future for globally renowned technology companies including Apple, Google, Nokia, Sony and Dyson. As Head of Design at Google X, he led a team of designers, researchers and prototypers developing nascent technologies such as brain-controlled computer interfaces, intelligent robotics, stratospheric internet balloons and neighborhood-scale nuclear fusion. Despite the ambitious nature of much of Nick's work, he's well known for his down-to-earth and occasionally irreverent approach to the future, and in 2013 he coined the term Future Mundane. In 2018, Fortune magazine described him as ‘one of the world's foremost leaders in speculative design' and in 2021 he was awarded the title Royal Designer for Industry - the highest accolade for a British designer - in recognition of his significant contributions to the discipline. He's also an accomplished writer and public speaker, producing multiple books and sharing his thinking about the future with audiences across the globe. *** Premium Episodes on Design Better This ad-supported episode is available to everyone. If you'd like to hear it ad-free, upgrade to our premium subscription, where you'll get an additional 2 ad-free episodes per month (4 total). Premium subscribers also get access to the documentary Design Disruptors and our growing library of books: You'll also get access to our monthly AMAs with former guests, ad-free episodes, discounts and early access to workshops, and our monthly newsletter The Brief that compiles salient insights, quotes, readings, and creative processes uncovered in the show. Upgrade to paid ***

In this episode, Tiffany tackles the real reason so many business owners feel lost—because they don't know which numbers actually matter. If you're tired of flying blind in your business, this one's for you. Learn the 5 essential KPIs that go beyond vanity metrics to reveal your true business performance. From your current ratio to customer lifetime value, Tiffany breaks down each metric, why it matters, and how it ties directly to tax savings and wealth planning. This is about building a real business—not an expensive hobby. Whether you're a seasoned entrepreneur or just getting serious about business strategy, this episode will help you make smarter money decisions and reduce your tax burden.   Next Steps:

En este episodio analizamos cómo la presión de Washington reacomoda la política mexicana y las tensiones dentro de Morena. Revisamos el inminente cambio de declaración de Ismael “El Mayo” Zambada en EE.UU., el repunte de México como proveedor clave por la guerra arancelaria y los movimientos diplomáticos de Trump con Zelenski y Putin. Vemos la rebaja de precio de Ozempic, la exigencia alemana para bajar aranceles automotrices, el deterioro del ánimo de los constructores de vivienda en EE.UU., las elecciones en Myanmar, la multa a Google en Australia, la derrota del MAS en Bolivia y el plan cripto para turistas en Tailandia. Incluye el Libro del Día.Este episodio es presentado por STRTGY. Implementan IA que funciona: diagnóstico para detectar ROI, implementación ágil en semanas y medición continua con KPIs. ¿Quieres resultados reales y escalables? Visita su página web y agenda una conversación para acelerar tus casos de uso de IA hoy mismo con el equipo de STRTGY.Este episodio es presentado por STRTGY. Implementa IA con resultados: diagnóstico estratégico, implementación ágil y medición de KPIs para lograr impacto desde el primer trimestre. Convierte pilotos sueltos en valor real para tu negocio. Agenda una consulta y conoce casos de éxito: visita su página web.Recibe gratis nuestro newsletter con las noticias más importantes del día.Si te interesa una mención en El Brieff, escríbenos a arturo@brieffy.com Hosted on Acast. See acast.com/privacy for more information.

In this episode of the Small Business PR Podcast, Gloria opens up about a $5,000 business event that left her with more questions than answers—and why she believes it's time for small business owners to redefine success on their own terms.After investing in travel, accommodations, and the ticket itself, she expected a transformative learning experience. Instead, she was met with high-pressure sales tactics, lack of diversity, and a singular definition of success rooted only in revenue and acquisition.If you've ever felt out of place in the “bro marketing” world—or wondered whether scaling at all costs is really worth it—this episode will resonate with you.Why Growth at All Costs Is Not the Only PathGloria shares what she experienced at the event:Diversity gaps: out of 120 attendees, she was one of just a handful of women and women of color.Sales-driven agenda: the entire conference centered on selling businesses to private equity, not holistic growth.Pressure tactics: upsells, velvet ropes, and exclusivity designed to push a $20K offer.Redefining Success Beyond RevenueThrough this experience, Gloria reflects on a deeper truth:Success isn't always measured by 7-figure topline revenue.Impact, balance, and freedom are equally valuable.Small businesses can thrive by focusing on relationships, healing, and alignment—not just numbers.Takeaways for Small Business OwnersQuestion the spaces you invest in: Does their definition of success align with yours?Redefine growth: Expansiveness, healing, and time with family can be just as valuable as financial KPIs.Bring humanity back to marketing: Customers crave authenticity, not templates or pressure.Final ReflectionThis episode is not about calling anyone out—it's about opening a conversation. Gloria invites you to think critically about the business gurus you follow and the strategies you adopt. Is it your definition of success—or someone else's?

Discover how a Fractional CMO can unlock your business's growth potential by providing high-level strategy and streamlining marketing efforts.   In this episode of Sharkpreneur, Seth Greene speaks with Draye Redfern, CEO and founder of Redfern Media. He shares his insights into the changing role of fractional leadership in marketing. After facing the challenges of running both an agency and a CMO service, Draye explains how fractional CMOs help businesses improve their marketing efforts while giving owners the ability to stay in control and promote growth.    Key Takeaways: → The benefits of using a fractional CMO to bridge gaps in marketing expertise. → How minor adjustments in marketing can drive profound business growth. → The importance of understanding KPIs and high-level strategy in marketing. → How fractional leadership brings both strategy and accountability to a business. → The challenges and rewards of transitioning from full-service agencies to fractional support.   Draye Redfern is the CEO and founder of Redfern Media, a marketing and consulting agency that helps businesses redefine their marketing approach with systematized processes and automations, turning prospects into loyal clients and brand ambassadors. He also founded Fractional CMO, which provides executive-level marketing strategies and resources without the cost of a full-time marketing director. Over the past decade, Draye has assisted clients across various industries, including top Instagram travel accounts, personal development psychologists, and SharkTank entrepreneurs. During the COVID-19 pandemic, his success led him to create the Recession Flywheel™, a 7-step framework that helps businesses improve their mindset, security, offer, team, marketing, sales, and financials.   Connect With Draye: Website Facebook LinkedIn Learn more about your ad choices. Visit megaphone.fm/adchoices

"The secret of happiness is to see all the marvels of the world and never forget the drops of oil on the spoon." - From The AlchemistFor entrepreneurs: The secret of success is to see all the marvels of your vivid vision while never forgetting the practical realities of running your business.In this special episode, Bradley shares his powerful presentation from the 2025 Two-Day MBA event on "The Oil and Spoon Mindset." Drawing from Paulo Coelho's The Alchemist, Bradley explores how successful entrepreneurs must balance big vision with practical execution - carrying both the "oil" (operational focus) and appreciating the "palace" (grand vision) simultaneously.The Vision Foundation:Everything is downhill from your vision - Every business decision flows from the clarity of your vision.Essential components: Dream outcome, 3-year vision, 1-year objectives, 90-day priorities.Most entrepreneurs struggle with the "vision paradox" - carrying big dreams while facing daily frustrations.Before you can master the oil and spoon mindset, you need to know where your business currently stands. Are you carrying too much oil and missing the palace? Or dreaming big without operational focus?Take the Business Architect Scorecard and discover exactly which areas of your business need attention to achieve sustainable growth.Get your free assessment at: scale.blueprintos.comThis comprehensive scorecard will help you:Identify gaps between your vision and execution.Understand which operational areas need strengthening.Create a clear roadmap for balanced growth.Build the foundation for carrying both oil and palace effectively.Don't let the vision paradox hold your business back. Take the scorecard today and start building a business that scales with both clarity and operational excellence.Thanks to our sponsors...BlueprintOS equips business owners to design and install an operating system that runs like clockwork. Through BlueprintOS, you will grow and develop your leadership, clarify your culture and business game plan, align your operations with your KPIs, develop a team of A-Players, and execute your playbooks. Register to join us at an upcoming WebClass when you visit www.blueprintos.com!Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch.Club Capital is the ultimate partner for financial management and marketing services, designed specifically for insurance agencies, fitness franchises, and youth soccer organizations. As the nation's largest accounting and financial advisory firm for insurance agencies, Club Capital proudly serves over 1,000 agency locations across the country—and we're just getting started. With Club Capital, you get more than just services; you get a dedicated account manager backed by a team of specialists committed to your success. From monthly accounting and tax preparation to CFO services and innovative digital marketing, we've got you covered. Ready to experience the transformative power of Club Capital? Schedule your free demo today at club.capital and see the difference firsthand. Make sure you mention you heard about us on the Above The Business podcast to get 50% off your one time onboarding fee!Autopilot Recruiting helps small business owners solve their staffing challenges by...

Want a quick estimate of how much your business is worth? With our free valuation calculator, answer a few questions about your business, and you'll get an immediate estimate of the value of your business. You might be surprised by how much you can get for it: https://flippa.com/exit -- In this episode of The Exit, Alan Franks, founder of the Business Planning Institute, reveals how business owners can maximize value and achieve financial independence before selling. He stresses that most owners don't know their company's worth, let alone track it, and warns against relying solely on business income, which can trap you in a “lifestyle business.” Franks advises selling in the maturity stage, before growth stalls and expenses rise. His approach to boosting value is “good business planning with a deadline”: create documented systems, KPIs, and a management team that allows the business to thrive without you. He emphasizes transferability by developing an internal successor, which protects value in emergencies and attracts buyers. From a tax perspective, he highlights strategies like opportunity zones, deferred sales trusts, and 1031 exchanges to reduce capital gains and income taxes, particularly for owners with real estate assets. Franks' final takeaway: treat success as a team sport. Build and maintain an A-level roster of advisors, align them with your goals, and continually reassess to keep your business and exit plan on track. -- Alan Franks, CFP®, CLU®, CFBS®, is the founder of the Business Planning Institute and author of Empowered Money, dedicated to helping individuals and business owners create financial plans that fuel their fullest lives. Alan has built a career in financial planning, where he combines investments, risk management, and strategic business planning to serve clients nationwide, including business owners, tech professionals, professional service providers, and striving retirees. Based in Atlanta, Alan is known for his comprehensive, team-oriented approach that aligns personal and business finances, builds enterprise value, and creates sustainable wealth. Passionate about impact, he works to ensure clients not only grow their assets but also achieve the freedom, presence, and purpose they value most. Website: https://thebusinessplanninginstitute.com/ -- The Exit—Presented By Flippa: A 30-minute podcast featuring expert entrepreneurs who have been there and done it. The Exit talks to operators who have bought and sold a business. You'll learn how they did it, why they did it, and get exposure to the world of exits, a world occupied by a small few, but accessible to many. To listen to the podcast or get daily listing updates, click on flippa.com/the-exit-podcast/

En este episodio de El Brieff analizamos el giro de Donald Trump al respaldar un plan de paz para Ucrania con cesiones territoriales y la respuesta de Europa antes de la reunión de Zelensky en la Casa Blanca. Revisamos la ampliación del Tren Maya hacia Guatemala y Belice, el despliegue de 4,000 marines en el Caribe, los datos económicos de China, el estancamiento del tratado global contra plásticos y el acuerdo de BlackRock con Aramco. También cubrimos novedades en IA, viajes y regulación: el revés de DeepSeek, el caso Siemens Gamesa, el “Modo picante” de Grok, la nueva búsqueda de vuelos de Google, Corea del Sur y la inflación PPI.Este episodio es presentado por STRTGY. Implementa IA con resultados: diagnóstico estratégico, implementación ágil y medición de KPIs para lograr impacto desde el primer trimestre. Convierte pilotos sueltos en valor real para tu negocio. Agenda una consulta y conoce casos de éxito: visita su página web.Recibe gratis nuestro newsletter con las noticias más importantes del día.Si te interesa una mención en El Brieff, escríbenos a arturo@brieffy.com Hosted on Acast. See acast.com/privacy for more information.

Welcome to Day 16 of the Double Your Profit Series — the go-to series for contractors, home service owners, and small business entrepreneurs. Today, we're diving into one of the most powerful performance drivers in your business: Creating a Culture of Accountability.

What's up, Badger Nation! Today, we have Sam Lee from Trivium joining us again. We'll be diving into the evolution of product videos — from starting with simple static images on your product pages to creating videos that are repurposed for Sponsored Brand campaigns.Sam will share his insights on how these videos evolve, what works and what doesn't, and who should be thinking about moving up the marketing funnel — from Amazon DSP and online video to streaming TV.If you've ever wondered how to make your product videos work harder across different platforms, this episode is for you. We'll see you in The PPC Den!

How to Scale Beyond 7 Figures Through Strategic Business Acquisitions and Creating Maximum Value Here's what drives me absolutely crazy - I watch brilliant entrepreneurs work themselves to death chasing organic growth while missing the strategies that could multiply their wealth overnight. Everyone's obsessing over marketing tactics, but they're ignoring the playbook that the ultra-wealthy have been using for decades. In this episode, I sit down with Richard Parker to expose how buying businesses at lower multiples and integrating them into higher-multiple operations literally manufactures instant equity. We dive deep into the six factors that determine premium valuations and how cross-pollinating customer bases creates geometric multiplication of wealth. Richard Parker is a serial entrepreneur and acquisition expert who has bought and sold countless companies, with some investments reaching $200 million. He's worked in family offices for ultra-high-net-worth individuals whose names you'd instantly recognize, helping them multiply wealth through strategic business moves while actively doing deals himself. What I love about Richard is he doesn't just teach theory - he shows you the exact frameworks that separate those who build nice businesses from those who create generational wealth through strategic acquisitions and premium exits. KEY TAKEAWAYS: When you buy a business at a lower multiple and fold it into your higher-multiple company, you create instant wealth - this "accretion" strategy is how public companies have built empires for decades. Strategic acquisitions aren't just about revenue - you're buying proven IP, marketing systems, client databases, and the ability to cross-pollinate offerings between customer bases for geometric growth. The six factors that determine premium valuations: unique competitive advantage, founder independence, multiple revenue streams, 50%+ monthly recurring revenue, sub-5% churn rate, and comprehensive data intelligence. As your business scales past the million-dollar mark, you can't fly by sight anymore - you need instrument navigation like a pilot in the clouds, with metrics measured to decimal points and KPIs for every employee. Recurring revenue (contractual subscriptions) commands massive valuation premiums over reoccurring revenue (historical customer patterns) - the difference between predictable cash flow and hopeful projections. A-players deliver 10:1 ROI with minimal management, B-players give 2-4x but need guidance, and C-players often break even or lose money when you factor in opportunity costs and your management time. The wealthiest entrepreneurs don't extract every dollar for lifestyle inflation - they live below their means and reinvest profits at 4-5x business multiples, knowing every dollar becomes $4-5 at exit. Don't let loyalty bankrupt your business - if someone isn't the right fit, letting them go benefits everyone, including giving them a chance to find where they can truly thrive. Growing your business is hard, but it doesn't have to be. In this podcast, we will be discussing top level strategies for both growing and expanding your business beyond seven figures. The show will feature a mix of pure content and expert interviews to present key concepts and fundamental topics in a variety of different formats. We believe that this format will enable our listeners to learn the most from the show, implement more in their businesses, and get real value out of the podcast. Enjoy the show. Please remember to rate, review and subscribe to the podcast so you don't miss any future episodes. Your support and reviews are important and help us to grow and improve the show. Follow Charles Gaudet and Predictable Profits on Social Media: Facebook: facebook.com/PredictableProfits Instagram: instagram.com/predictableprofits Twitter: twitter.com/charlesgaudet LinkedIn: linkedin.com/in/charlesgaudet Visit Charles Gaudet's Wesbites: www.PredictableProfits.com

We love to think of ourselves as chief problem solvers. And yes, problems do pop up constantly - team turnover, underperforming employees, operational hiccups. It's part of the gig.But here's what takes real humility to admit: Sometimes we're the ones inadvertently creating the fires we're so heroically putting out.You'd never intentionally start fires in your business just to be the hero. But when we overcomplicate things, we create problems that only we know how to solve. We become the only one with the "proper fire extinguisher equipment.Thanks to our sponsors...BlueprintOS equips business owners to design and install an operating system that runs like clockwork. Through BlueprintOS, you will grow and develop your leadership, clarify your culture and business game plan, align your operations with your KPIs, develop a team of A-Players, and execute your playbooks. Register to join us at an upcoming WebClass when you visit www.blueprintos.com!Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch.Club Capital is the ultimate partner for financial management and marketing services, designed specifically for insurance agencies, fitness franchises, and youth soccer organizations. As the nation's largest accounting and financial advisory firm for insurance agencies, Club Capital proudly serves over 1,000 agency locations across the country—and we're just getting started. With Club Capital, you get more than just services; you get a dedicated account manager backed by a team of specialists committed to your success. From monthly accounting and tax preparation to CFO services and innovative digital marketing, we've got you covered. Ready to experience the transformative power of Club Capital? Schedule your free demo today at club.capital and see the difference firsthand. Make sure you mention you heard about us on the Above The Business podcast to get 50% off your one time onboarding fee!Autopilot Recruiting helps small business owners solve their staffing challenges by taking the stress out of hiring. Their dedicated recruiters work on your behalf every single business day - optimizing your applicant tracking system, posting job listings, and sourcing candidates through social media and local communities. With their continuous, hands-off recruiting approach, you can save time, reduce hiring costs, and receive pre-screened candidates, all without paying any hiring fees or commissions. More money & more freedom: that's what Autopilot Recruiting help business owners achieve. Visit https://www.autopilotrecruiting.com/ and don't forget to mention you heard about us on the Above The Business podcast.Direct Clicks is built is by business owners, for business owners. They specialize in custom marketing solutions that deliver real results. From paid search campaigns to SEO and social media management, they provide the comprehensive digital marketing your business needs to grow. Here's an exclusive offer for Above The Business listeners: Visit directclicksinc.com/abovethebusiness for a FREE marketing campaign audit. They'll assess your website, social media, SEO, content, and paid advertising, then provide actionable recommendations. Plus, when you choose to partner with them, they'll waive all setup fees.

Fired in 3 days, Dario Furman rebounded to bill $6.5M. Learn his recruitment growth strategies using relationships, niche focus & AI. Fired three days into his first recruiting job, Dario Furman could have walked away. Instead, a bold “second chance” email to the CEO got him rehired and launched a 17-year executive search career placing 500+ professionals and billing $6.5M at StevenDouglas. In this episode of The Resilient Recruiter, Dario shares how resilience, relationship-building, and smart use of AI helped him become one of Florida's top billers. You'll learn how he turned candidates into loyal clients, outworked his competition, and built a sustainable desk focused on quality, not transactions. You'll discover: The comeback story that began with a “second chance” email. How Dario became a top 3 national biller within a year. Overcoming fear of business development and calling C-suite decision-makers. Turning long-term candidate relationships into client revenue. Why did he “MPC'd” himself into StevenDouglas? Leveraging niche focus, KPIs, AI tools, and warm introductions to boost results. Automations that enhance, not replace, human connection. About Dario: Dario connects top-tier finance and accounting talent with South Florida's leading companies. Since joining StevenDouglas in 2014, he's placed 387 professionals with an 8% falloff rate, generating over $6.4M in fees. Fluent in English and Spanish, he combines modern recruiting tools with an old-school relationship-first approach. People and Resources Mentioned: James Cairns on LinkedIn ChatGPT  Herefish  Quil AI Connect with Mark Whitby Get your FREE 30-minute strategy call Mark on LinkedIn Mark on Twitter: @MarkWhitby Mark on Facebook Mark on Instagram: @RecruitmentCoach Subscribe to The Resilient Recruiter

Hello, and welcome to another episode of The Blueprint Podcast.   In this Hall of Fame episode, we sit down with one of our Property Entrepreneur Masterminders, Steve Hammond, Director of New Home Company, to explore his transformative journey over the past three years within the Property Entrepreneur community. From a business owner caught in the weeds to a strategic leader with a high-performing team, Steve shares how PE gave him the blueprint to “get out of the way” and let his business thrive.   Thanks to Property Entrepreneur, Steve gained clarity around building a world-class team, implementing national-level systems and processes, and learning to measure what truly matters. With the support of the community and framework, he has appointed a new Project Manager and Finance Manager, developed a full operations manual and SOPs, and introduced a Director's Dashboard that drives better planning and accountability through clear targets and KPIs.   Steve's mindset has shifted dramatically. He no longer sees himself as the hero who must do it all. Instead, he has embraced being a leader - one who delegates effectively, empowers the right people in the right seats, and communicates with confidence. These internal shifts have helped him overcome perfectionism, restructure his operations, and create a business that is designed for growth, sustainability, and freedom.   Throughout his journey, Steve and his company have been recognised both within PE and beyond. New Home Company was nominated for Networking Event of the Year, won Development of the Year, and Steve himself was voted Whitebox Mentee of the Year by fellow mentees—reflecting the high regard in which he's held by peers and partners alike.   Beyond business, Steve has made a significant impact in the charity space. As a top fundraiser for Get Up and Give Back, he personally raised over £20,000, while inspiring his network to raise tens of thousands more. His approach to fundraising mirrored his approach to business: focus on team spirit, gamify the process, and raise the standard. These efforts not only supported meaningful causes but also showcased the power of leadership, culture, and purpose.   Steve's advice to entrepreneurs is simple: if you're still stuck in the day-to-day, it's time to build a world-class team, implement scalable systems, and measure what matters. And most importantly—get out of your own way.   Success and failure are both very predictable.   I hope you enjoy.   This isn't a theory. It's a proven Blueprint.  

Re-releasing a DAT listener favorite! The Dental A-Team is seeing a lot of burnout across practices we visit, so Kiera's here to offer tips about delegating. Just because you can do a bunch of tasks doesn't mean you should. Kiera provides DAT insight on the best/easiest way to delegate, how to fill the time you've delegated out, and what the delegator and delegatee should absolutely not do. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript Kiera Dent (00:05) Hey everyone, welcome to the Dental A Team podcast. I'm your host, Kiera Dent, and I had this crazy idea that maybe I could combine a doctor and a team member's perspective, because let's face it, dentistry can be a challenging profession with those two perspectives. I've been a dental assistant, treatment coordinator, scheduler, pillar, office manager, regional manager, practice owner, and I have a team of traveling consultants where we have traveled to over 165 different offices coaching teams. Yep, we don't just understand you, we are you.   Our mission is to positively impact the world of dental. And I believe that this podcast is the greatest way I can help elevate teams, grow VIP experiences, reduce stress, and create A-Teams. Welcome to the Dental A Team Podcast.   Dental A Team listeners, this is Kiera and you guys I hope today is a great day for you. I am car casting today I am headed down to see my parents for a little bit today and Decided you guys know me when I drive between that Nevada, California state line I love to podcast if you have not heard about the time I was headed to my little sister's graduation and I was Car casting with a microphone. They have an agriculture check   point and go take a listen to that one. If you don't know which one that is, email us Hello@TheDentalATeam.com guys. just want to say a massive, massive, massive thank you to all of you who have been stepping up, taken on our review challenge and honestly leaving us reviews. I've seen you guys posting on our Google reviews to help deadly team. Get the word out. You've also been posting on Apple, Spotify, YouTube. I have been seeing those and I just want to say thank you. Shout out today. I saw Annie.   had posted and gave us a massive five star review and Annie, thank you. There's so many of you that have been listening in. Brooke Birdie saw your review as well on iTunes. And I just want to say guys, number one, it feeds my ego. So thank you. I am a words of affirmation girl. So that definitely is the best way to give back to me and make me feel like a million bucks. That's number one. So if you really want to make my day, please leave us a review and just tell us how great we are. I would love that. And number two,   Thank you guys for helping us help more practices. We have actually been seeing an upward trend on our podcast downloads. That is kudos to you guys. ⁓ Massive, massive, massive boosts on our downloads. And I just want to say thank you to all of you for doing that, because this is helping us help more practices. You know, when I started working at the dental college, the dean asked me why I wanted to take on this position. And I said, you know, I want to find a way to positively impact the world of dentistry in the greatest way possible. That's honestly why we   I did my job at the college and then that's also why I decided to ⁓ take on and work with the consulting company. And then that's why we started the podcast. So you guys, the only way for us to reach every dentist in the world is by you guys helping spread this. I think that that's the way we'll be able to positively impact the world of dentistry in the greatest way possible. So guys, keep hitting those downloads, keep leaving us review, keep sharing these.   When I see you guys on social media platforms where you're sharing our podcasts with people, it's been so helpful. So thank you guys for taking that on. So today's topic is how to delegate. I know I've chatted about this a few other times, but it's just been coming up more and more. And I know a lot of offices are struggling. I'm seeing more and more burnout amongst team members and owners. And so I thought that this would be a very applicable topic for you guys today. So basically number one, when it comes to delegating,   We've got to look to see what is the reason for delegating? Are we trying to find more time for ourselves so that way we can be more balanced? Are we trying to grow team members into another position? Or are we just trying to ensure that all team members are being utilized throughout the day? Maybe you have another reason you want to delegate, but oftentimes I find that the number one reason we don't delegate is because we're concerned about losing our place in our job.   and the value that we're bringing to the practice. When in actuality, I think it's let's get people into their zone of geniuses so we can work more effectively and consistently together. So for me, I think one of the best and easiest ways to delegate is for everybody just to do a brain dump on the tasks that they're doing day in and day out. Now the reason I like a brain dump rather than a time journaling is because oftentimes those things that we put on a brain dump are going to be the things that we can actually think about.   that are for for for front of our mind. So those things tend to be the ones that are consuming the most of our time. There might be other things on there that we don't think about, so you can always add back to this list. But what I really love to do is I love to brain dump all the information and then after I brain dump, I go back through, you guys know if you don't know, my favorite color is pink, and I go back through with a pink highlighter and I literally look at all the tasks that only Kiera can do. A lot of times the tasks that I'm doing are not things that only I can do.   Or if they are only things I can do, I might need to train. So for example, I used to be the only person who could podcast on our team. So we decided, Hey, the consultants actually have a lot of great information that they could be sharing. And it doesn't necessarily have to just be Kiera. So we decided to start training the consultants to see could the consultants ever podcast if something were to ever happen to me. And the answer is yes, I trained them about the microphones. I taught them how to podcast. taught them how to do cadences, but I realized.   That was something that only Kyra could do before, but you guys, I am looking to try and have a baby. We've been talking about this forever, but guys, don't worry. I'm a walking bag of, I feel, lethal hormones right now. We are starting the process of IVF and ⁓ if you haven't done it, that's great. Congratulations. If you have gone through it, please send me help because I literally feel like a lethal bag of walking hormones and don't even know how to control myself right now. It's like one minute I'll be fine. The next minute I'm bawling my eyes out. And I heard even after you have babies,   this doesn't go away. I don't, I don't quite know what to do. But the bottom line is our team had to be able to start delegating things to our other team members that they could do just as well, if not better than me. But that also came up with, I had to realize I needed to start training. So delegating, we've got to look at like, what's our ultimate goal. So for me, my ultimate goal was I wanted to ensure that Dental A Team could continue to grow, bless people's lives, positively impact the world of dentistry in the greatest way possible. And for me,   to also be able to be a mom. So in order for those two things to happen, I had to start delegating and utilizing it. I realized I don't delegate that much. I like to swoop in and save the day because I think I can do it faster and better. Well, the answer is yes, I theoretically can, but that doesn't mean I should. Okay, I'm going to say that again. Well, yes, I theoretically can do everything potentially faster and better. That doesn't mean I should because what that does is that actually means that I'm a one man team.   rather than a multiple person team. So I want to have all of the people on my team working super well. And I want to ensure that they're all able to do the task. And it's not just me. So I would say that you guys are going to be able to start looking for your why of why you want to delegate. So once you have figured out your why as to why you want to delegate and the plan,   Then we go through, like I said, and you highlight all the tasks that are actually tasks that only you can do. Like I said, some of those tasks that only you could do, maybe if you trained, you could actually get those tasks passed off your plate. But I really like you guys to ensure that you know exactly why you want these tasks to be completed, why you want to delegate. I think having a strong why helps you realize that that's what you're actually going to do rather than it just being a wish that you're hoping one day will come true.   Like I said, I'm not a great delegator and I realized that because I like to swoop in, save the day, make everything better and theoretically I can do it better, faster. However, I can't ever grow the company. I can only grow as big as I can grow. So realizing that sometimes delegation also will be an avenue for growth for your practice is one of the best pieces of advice I could ever give any of you. So realizing that when you delegate, you allow other people to blossom and shine, you allow yourself to blossom and shine and grow to a larger scale.   Now I will say some people I watch them delegate and then they get lazy. They will pass all their tasks to other people. They'll grow everybody else, but then they forget to grow themselves. So when you delegate off of your tasks, say if you're an office manager and you get a front office lead and then you get a clinical lead, well, sometimes you as an office manager, no longer know what you should do. This is where you start diving deep in the areas. Maybe you don't know. Let's talk about the business aspect. What are the financials of your practice? What about overhead? Do you know how to adjust that?   You're going to start thinking like a business owner. Also go to your dentist and figure out what's on their plate. Have them brain dump and look to see what tasks you can take off immediately and what tasks you need to learn and grow into. So making sure as you delegate, you don't get lazy. You don't pass too many things there. Also before you delegate, I want to make sure that you've built an admin time into your schedule. So doctor time, you can have that as CEO time. You can have it as admin time. You can have it as golden time. I don't care what the heck you call this time, but it's set block time every single week in your schedule.   Oftentimes the practices all notice that they'll want to hire somebody else before they put in this admin time. I chatting with a front office team. Typically we like to have one front office team member per doctor, unless it's a solo doctor, then I for sure want two front office people just so we avoid any temptation of embezzlement or fraud or anything of that nature. So what happens is a lot of times people feel like they need to get more people upfront, but they don't realize you can delegate tasks that would actually make the patient experience better. For example,   chairside treatment plans on an iPad, taking fluoride payments in the hygiene operatories that make it so much faster and easier for every single person in the practice. What about tasks like insurance verification? That might take a long time and it might actually be cheaper to outsource that. So looking at that, but also before we even consider that, I want to see, you actually doing ⁓ that admin time every single week?   And if you're not, that might be a critical place to start before we even start delegating. Because a lot of times, a lot of those projects that we want to delegate, if we just had one or two hours in a week where it was dedicated, not interrupted time, we could actually crank a lot of those things out and be super hyper productive. So for me, I have a business focused time. I have a three hour block every Wednesday from 7 a.m. to 10 p.m. My team knows, do not even think about scheduling something there. Don't do it. It's not good for you or for the business.   So that is my blocked golden time and I work on big project items. So for me specifically, I work on, I'm looking to bring in a different position in our company and I'm mapping that out, talking to mentors, figuring it out, writing job descriptions for it. Other things like I'm not going to use that time to podcast. As much as I love to podcast, I have that built into my schedule in another place. I'm not going to use that time to answer my emails. Instead, I'm going to use that time to work on high level.   most productive projects. For some dentists, that's where you might be designing cases. So getting all that ortho completed or designing those cosmetic cases that you know you need to get completed. That's where we're going to be able to have a much more successful and productive schedule if you actually block that time. For office managers, this time might be where you actually go through your one-on-one employee check-ins. It also might be where you work on maybe sign development or looking at all the KPIs.   and figuring out what KPIs need to be adjusted, doing a deep dive on the numbers. For billers, this is the time where you call on those collection calls. You work on your AR, that's the deeper projects, the ones that have to have a ton of time dedicated to solving them and figuring them out to get them paid. That's where we utilize this time. For our scheduling team, this is the time when you call all those unscheduled re-care calls. Same thing for treatment coordinators. We call those unscheduled treatment lists.   Just think of every person did this. ⁓ I forgot the clinical team. Let me give the clinical teams some ideas. Don't want to let you guys feel left out. So for our clinical team, we might want to give them some block time to maybe get those crowns or those ortho cases done. This might be the time that our team actually orders for the practice. It could be the time ⁓ for a lead hygienist. This might be the time that you create like the perio protocols or review the numbers on your hygiene, on your hygienist and see.   How is their fluoride ratio? How are their perio numbers? This is the time when you'll deep dive in there. It's not the time we dedicate for sharpening scalars. This is the time where we literally are maximizing and doing those high level projects that will move the practice forward. Hey, Dental A Team listeners. You guys have heard the early bird gets the worm, right? What does that even mean? Well, it means that the early bird is the person who maximizes on benefits.   optimizes their practice and they take advantage of great deals. So guys, right now, this week, last chance to save on Dental A Team's virtual team summit. It's all about optimization and execution with an emphasis on full team. And then Saturday is all about leadership. So guys, don't miss out. You know, you're going to come. So you might as well pop on over to TheDentalATeam.com snag those early bird tickets, because once they're gone, they're gone and you'll be paying more for the same event. So head on over to TheDentalATeam.com.   Snag your early bird virtual summit for April 22nd and 23rd, and I'll see you there. So again, before we ever delegate, I want you to make sure you have that time built in. After that, I want you to figure out why you want to delegate. What's the bigger purpose as to why you want to delegate these tasks. Then what we do is we come up with a game plan of, fantastic. This is what we are going to delegate. This is how we're going to delegate. This is why we're going to delegate.   then we actually have to delegate. Okay? So we have to delegate guys. That's part of the game. That's what we have to do. Now people get really nervous to delegate because why? We don't want to what? Dump on somebody else and make their life stressful. Well guess what? They might already be doing half of what you're doing and if it just was their project, you might make their life a lot less stressful. Let's just pivot that a little bit. Also, we might be able to do things like, ⁓ we might be able to find efficiencies.   I will tell you if I give Shelby a project that I've been working on for quite a while, Shelby is way more efficient and organized and structured than I am. And so she usually can come up with a better way of doing it than I can. That's going to create ease and efficiency for our entire team. So when we go to delegate, we can check in with people, ask how much time and say, hey, here's the list of items. First and foremost, you can have a team meeting and be like, here are all the items up for grabs. Who wants to own this section? Now.   I say to team members who are being delegated to one of the number one ways for you to lose confidence in your practice, the person who's delegating to you is by not following through. If you say, yeah, I'll take that on, but then you never actually do it, I do not want to delegate to you again. I lost trust. So when people do this, I'm going to say you've got to own it with integrity. So if I say, yes, I'm going to take this on, I don't care how I've got to remember it. I don't care how I need to figure it out.   my job because I committed, I'm going to own this process. I'm going to own the fact that I need to do this because I committed to it and I own my word. It's not accountability. You don't your office manager following up like, okay, Kara, I know you said you take on ordering. Did you get it done? The answer is yes, the office manager should still do that. But me as a person who took this on, I need to have an attitude of ownership in my practice where I don't need somebody to come follow up with me.   check in because I know when I say I'm going to do something, I will fall through a hundred percent. So team members, leaders, everybody listening, check yourself. Are you a person who actually owns your word, takes ownership of the things that you commit to doing with your job, with your personal life, all those areas. Do you actually take ownership of it? Do you take ownership of your health? Do you take ownership of your happiness? Do you take ownership of your financial wellbeing? Do you take ownership of the schedule if you're a scheduler?   Do take ownership of making sure every doctor hits goal every single freaking day if you're a treatment coordinator? Do you take ownership as an office manager that you will continually hit a minimum of a 10 % growth rate every single year and make sure that your team is super happy and content? As a doctor, do you take ownership that you are going to produce and increase your clinical skills so you can be the best provider that there ever was? As a hygienist, do you own that you should be producing 3.3 times   or 3.5 times your pay or 3.0, I don't care guys, choose your number and stick with it. There's a million of them. Minimum three, maximum 3.5 and less your fee for service. Then I for sure, for sure, for sure, for sure want you to be producing at least 4.5 times your pay. Okay? Do you take ownership that it's your job, not the scheduler's job to ensure you're hitting your production every single day, that you're mixing your schedule, that you're maximizing, that you're getting a 98 % reappointment percentage?   Assistance, do you own the fact that you should not be getting up in a procedure to go get something because you didn't set up your operatory? Do you own your job? Do you own that you should be looking for same day treatment you can add on because you look at their treatment plans. You don't just robotically do what's on the schedule. You actually proactively look for things and own that as your job. Okay, so if you're not there, let's start there. That way when people come to you to delegate to you, you know that you can count on yourself to.   own whatever is coming to you to delegate. So then once we delegate, we pass it off. We have to make sure we've got clear expectations of when we want people to follow back up with us. So for example, I passed a task to Shelby. I wanted to find out a report on our consultants. That was something guys that was on my to-do list for about nine months. Yes, nine months and I did not complete it. So I decided this is something that is not just a Cura only task.   Shelby is probably much faster and could probably get this done faster for me. So what do I do? I pass it to Shelby. I asked her, Hey, this is what I need done. What do you need help with me? I gave her all the resources and tools so she could actually execute on it very well. And then I asked her, okay, what will you need from me? ⁓ she told me, and then we said, what date could you get this completed by? Shelby had to methodically think about, Hmm, this is going to take me a while. I have a lot of tasks on me. I think Kiera, I could get this done by the end of Q1.   does that work for you? So that means March 31st. And I said, totally no problem. We put it in, we have a task organizer. We utilize a CRM. So it's kind of like your guys's Dentrix open dental. And it's where all of our clients are housed. Plus it's where all of our tasks are housed. So we have it there. Shelby and I put the deadline on there. And then when she gets it done, she checks it off. If you guys don't have a task manager or things that these projects, I would suggest you get one. For practices, I've seen the software Asana or Trello.   or Google Docs all work really, really well when we're assigning out a bunch of projects and needing to have deadlines on them. So those would be the ones. Some offices love Basecamp, other offices love monday.com. For me, Asana is probably your easiest, fastest one to set into place. Or a simple task manager, ⁓ Google Docs is honestly going to be your easiest one. And then just make sure you review it every week and check it off. We noticed with our team, we were delegating. Our team was taking ownership of it.   However, we didn't have a consistent follow-up process. And I would say that's the next piece of delegation that oftentimes fails in a practice is we don't follow back up. So for us, we just said it as Friday morning at our morning huddle. We pull up the task sheet and we pull up our Asana board. And we go through every single task that should be done and everything headed up for the next week to make sure our team stays responsible and they don't forget. And we have a consistent follow-up process. So that way it's not sitting here thinking, well, I'm sure Shelby will do it.   We actually have a set process in our company where we follow up every single week. That was because we realized we were passing out tasks. Our team was doing a great job. But then we all kind of would get sidetracked and forget what we had committed to doing. And we need to have a place where we could have everybody aligned. So those are some of the key pitfalls that I see with delegation. Those are some of the solutions that I've seen work well. But at the end of the day, we can sit here, we can talk about it, we can create solutions, all these different things.   But what really is the number one piece is actually doing it and then following up. Those are the two most paramount pieces with delegation. I will say having a strong why is going to make you delegate faster and more consistently than just talking about it until I decided, Hey, I'm getting pregnant. Hopefully fingers crossed. I didn't really see the need to delegate. Yes, I did for my own mental sanity, but until I had that why.   And other times when I've opened up a second practice, instantly I've got a strong why that I need to delegate these tasks so that way all the information can come back to me as a regional manager and I'm not having to micromanage or check in all the time with my team. Guys, there is a different between micromanaging and checking in. Checking in, keeping track of all the projects is not micromanaging, period. Micromanaging is where it comes sit over your shoulder and tell you how to do your job. That's micromanaging.   but checking in with you to ensure that you're actually doing your projects, that's just called running a business. That's called running a team. That's making sure all the team is growing in the same direction and the team knows the set expectations. So guys, try delegation. I see it happening. You can make your team work so much more effectively and efficiently. So I suggest, one, get a list of all the things that could be delegated. Two, let's pass it out to the team and ask people who can own it. Three, let's make sure we have a set time of where we can actually follow up as an office.   and ensure all projects and tasks are being completed and done. And four, create a culture of ownership where when we say we'll take something on, we own it, we don't drop the ball. I want to sing this song to you guys like, we own it. You can go look it up. I didn't do it justice and I'm not going to sing karaoke for you guys. However, get your team to own it, delegate, rise everybody up, make sure that you guys don't have a set process for it and realize how much more effectively your team can operate when all of us are working together.   growing the company in the way that's best for the company to grow. All right, guys, as always, so much love to you. Thank you for being a Dental A Team listener. I super appreciate it, guys. So thanks for listening, and I'll catch you next time on the Dental A Team podcast.   that wraps it up for another episode of the Dental A Team Podcast. Thank you so much for listening and we'll talk to you next time.  

SEO metrics face a critical shift with AI search features. Kevin Indig, growth advisor and former Shopify SEO Director, explains why measuring AI overviews and AI mode performance now outweighs traditional rankings. He recommends tracking position one visibility as a key signal for AI overview inclusion, while using keyword rankings as directional indicators rather than primary KPIs.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Welcome back to the Evolved Radio Podcast! Today, I've got a really fun and insightful episode lined up for you. Dustin Puryear and I are diving into the “Peter Principle.” that all-too-familiar scenario where someone keeps getting promoted for being good at your job, but eventually land in a role where you're suddenly feeling out of your depth. We chat about the common traps people fall into on the career ladder, why owners and managers struggle to let go, and how the difference between delegation, abdication, and micromanagement shapes the success of your team. Plus, we'll dig into practical advice around KPIs (you know I love talking dashboards), the most common mistake managers make when promoting team members, and even some hard-won lessons from the front lines—including what happens when someone has the courage to step down from a role that isn't the right fit. Whether you're thinking about your own career path, building a team, or just love some good management strategy, this episode is packed with practical takeaways you can start using today. Let's jump in!

Industrial Talk is onsite at Xcelerate 2025 and talking to Gary Wood, Customer Success Manager at Fluke Reliability about "You reliability journey today into the future". Scott Mackenzie interviews Gary Wood, a passionate industry professional and Customer Success Manager at Fluke Reliability, at the Accelerate 2025 event in Austin, Texas. Gary shares his journey from a military background to a career in manufacturing, emphasizing the importance of personal connections and team buy-in in maintenance and reliability. He discusses the challenges of implementing and sustaining condition-based monitoring (CBM) systems, the role of technology in improving asset management, and the necessity of demonstrating return on investment (ROI) to executive leadership. Gary also highlights the evolving capabilities of CBM tools like Azima, Connect Assets in enhancing predictive maintenance and reducing downtime. Action Items [ ] Reach out to Gary Wood on LinkedIn to connect and learn more about Fluke's solutions. [ ] Explore the use of condition-based monitoring and Azima technology to improve asset management and maintenance practices. [ ] Prepare financial data and "receipts" to demonstrate the return on investment of a reliable maintenance program when presenting to executives. Outline Introduction and Technical Issues Scott MacKenzie introduces the Industrial Talk podcast, emphasizing its focus on industry professionals and innovations. Scott mentions the current event, Accelerate 2025, and the technical issues faced during the broadcast. Scott humorously suggests using older versions of technology to resolve issues. Scott introduces Gary Wood, highlighting his passion and experience in the industry. Gary Wood's Background Gary Wood shares his background, mentioning his military service and his father's influence in the manufacturing industry. Gary describes his career progression from a maintenance technician to a plant manager. He emphasizes the importance of learning and the relationships built throughout his career. Scott and Gary discuss the long-standing issues of maintenance, reliability, and asset management in the industry. Challenges in Maintenance and Reliability Gary talks about the current state of the industry, noting that people are less focused on internal improvements. He stresses the importance of personal connections and care within maintenance teams. Gary shares his experience with a technician who was initially resistant to change but later became a dedicated team member. Scott and Gary discuss the necessity of creating a culture of pride and focus in maintenance and reliability. Gary's Role at Fluke Gary explains his role as a Customer Success Manager at Fluke, focusing on implementing and nurturing CMS systems. He describes the importance of taking clients through the future and adapting CMS systems to their evolving needs. Gary discusses the challenges of preventing pencil whipping and the importance of internal strength and KPIs. He emphasizes the human factor in maintenance and the need for continuous improvement. Creating a Reliability Culture Scott asks about creating a reliability culture within an organization. Gary shares an example of a successful transformation in a Michigan-based company. He explains the importance of explaining the benefits of new technologies and gaining team buy-in. Gary highlights the...

Can You Really Spot a Great Company Before Everyone Else Does? In this episode of REady2Scale, Jeannette Friedrich sits down with Lee McCabe, Partner at Claymore Partners and former executive at Meta, Alibaba, and Expedia. With deep experience in both technology and private equity, Lee shares how to uncover high-potential companies, particularly those hiding in “boring” sectors, by focusing on digital transformation, data-driven operations, and overlooked growth levers. Whether you're an investor, operator, or advisor, you'll gain practical insights into how leading firms are building value not just through financial engineering but through smarter marketing, better tech stacks, and operational efficiency. Key Takeaways: - Why old-school industries hold untapped value:Digitally underserved sectors like B2B and consumer services are ripe for disruption and value creation. - The power of a functional tech stack: Many businesses lack proper data infrastructure. Building a connected, insight-driven stack is step one to scaling sustainably. - What digital value creation really looks like:Private equity must shift from passive ownership to active operational involvement, especially in marketing and data analytics. - Lead generation is the real business: CEOs in services should view themselves as running lead generation engines. Conversion begins with optimised websites and media spend tracked to ROI. - AI hype versus reality: AI is not yet the silver bullet for most companies. Without basic data systems in place, AI becomes a distraction rather than a solution. - How to avoid data overload: Focus on the 10 to 15 KPIs that truly drive performance instead of drowning in dashboards and vanity metrics. - The real role of marketing agencies: Good agencies tie marketing spend directly to revenue and profitability instead of reporting on clicks and impressions. - Advising today's private equity investors:Future-leading firms will use defined operational playbooks focused on digital execution from day one rather than relying on traditional financial levers. - The compound effect of small steps:Lee shares his philosophy for building an extraordinary life: take consistent action every day, even when the direction is unclear. Recommended Resources: Book: The Predator's Ball by Connie Bruck Podcast: Pivot and All-In Connect with Lee McCabe: Find him on LinkedIn Are you REady2Scale Your Multifamily Investments? Learn more about growing your wealth, strengthening your portfolio, and scaling to the next level at www.bluelake-capital.com. Credits Producer: Blue Lake Capital Strategist: Syed Mahmood Editor: Emma Walker Opening music: Pomplamoose *

What if your KPIs are hiding your true impact and that's why you're not getting promoted? Most CSMs are tracking what leadership asks and missing the real proof that moves careers forward. If your best work is going unnoticed, you're not alone. That's why in this episode, I reveal the three high-impact metrics I personally used to score raise after raise (including how I built a 200k IC role from scratch), the “invisible work” you should start logging today, and how to create your own bulletproof folder of receipts for interviews, promotions, and layoff protection. Hear the small, simple experiments that can lead to company-wide change and find out how to capture the magic that really sets you apart.You'll learn how to turn invisible effort into undeniable evidence, make your value pop in every review, and protect yourself from layoffs or missed opportunities. Want to know the "receipts" no one else is collecting but every leader cares about? Press play now and get the edge you deserve.

Kevin chats with Nick Retzmann, Chief Growth and Product Officer at Vaibe, to explore how gamification can transform warehouse employee engagement. Vaibe offers a software-as-a-service platform that connects to existing systems, turning daily operational KPIs into fun, team-oriented challenges. From increasing pick rates to improving safety compliance, Vaibe creates an environment where employees feel recognized and motivated. With labor shortages, retention struggles, and competitive hiring markets putting pressure on warehouse operators, Nick explains why investing in engagement is no longer optional. Instead, gamification can make work more enjoyable while driving measurable gains in productivity, performance, and retention.Get your free ID Label sample right here. Find EPG at IntraLogistex Miami in September! Follow us on LinkedIn and YouTube.Support the show

When I hired my very first team member, I thought I was setting myself free. In reality, I was just paying someone to help me hold all the hats I was still wearing.About one year into my business, I brought on a Virtual Assistant striving to be an Online Business Manager. She was a jack-of-all-trades, and worked well for a time. That was the beginning of overpaid and underqualified hires – and me clinging on to them out of “loyalty”. It would take me until my first 7-figure year to realize I had no CRM, no real data, no systems and no team equipped to run the business without me.Since then, I've built something entirely different. A team that knows the mission, owns their roles, meets clear KPIs and makes decisions without me hovering. New sales team members and account managers are fully trained and integrated in just seven days.In this episode, I'm sharing exactly how I went from bottleneck to leader, the hiring mistakes I'll never make again, and how to build a team that runs your business, so you can finally step out of the operator role without the whole thing falling apart.–Join our Fit Pro Business Secrets Made Simple group over on Facebook for exclusive resources, trainings and help as you're growing your online fitness business. https://www.facebook.com/groups/fitprobusinesssecrets/  Follow Taeler on Instagram. https://www.instagram.com/taelerfit/Learn more about working with Taeler, whether you're just starting your online coaching business or scaling to multi-6/7-figures. https://taelerdehaes.com/ 

In today's episode, Dr. Killeen breaks down the essential KPIs every dental practice should be tracking to stay healthy and grow. From weekly pulse checks like production and case acceptance to deeper monthly dives into overhead and AR, he shares how to build a simple, effective dashboard—and why reading your numbers is one of the most important skills a leader can develop.To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.

Ready to rethink your approach to emotional intelligence and business growth? In this episode of Predictable B2B Success, host Vinay Koshy sits down with Ramiro Velasco, an engineer-turned-entrepreneur and expert in helping brands break into the booming Latin American e-commerce market. Ramiro's journey from a reluctant leader to co-founder at Goavance is filled with candid insights on why emotions aren't just “soft skills”—they're ROI positive and essential for driving team performance, authentic client relationships, and lasting customer loyalty. But Ramiro doesn't stop at theory. He peels back the curtain on what it takes for foreign brands to succeed in Latin America, where cultural nuances can make or break a market entry. From wrestling with self-driven leadership to hands-on lessons about empathy, localization, and navigating both logistical and emotional barriers, this conversation is packed with actionable ideas for anyone in B2B, B2C, or just looking to scale efficiently—and humanely. Curious if your company's ready for Mexico's surging e-commerce opportunity? Wondering how to foster emotional intelligence in your team for measurable business impact? Get ready for a refreshingly honest, sometimes unconventional, look at growth in 2025 and beyond. Some areas we explore in this episode include: Emotional Intelligence in Organizations – The role and value of emotional intelligence in leadership and team management.Ramiro's Entrepreneurial Journey – His transition from AMZ Advisors to founding Goavance, and the challenges of entrepreneurship.Entering the Latin American E-commerce Market – Barriers and strategies for international brands launching in Mexico and Latin America.Cultural Localization and Marketing – The necessity of localizing marketing strategies for Latin American audiences.Empathy as a Business Asset – How cultivating empathy benefits both client relationships and internal teams.Understanding Local Consumer Behavior – Insights into shopping habits, search patterns, and expectations of Mexican consumers.Market Research and Intuition – Combining traditional data with local experiences and observations.Key E-commerce Metrics – Focusing on customer satisfaction, repeat purchase rates, and meaningful measurements beyond standard KPIs.People-Centric Leadership – Leading teams with empathy, open dialogue, and servant leadership principles.Adapting Business Models Over Time – How Goavance shifts strategies and operations as the market evolves and competition grows.And much, much more...

Most urgent care CEOs stay far from the weeds of marketing. But what happens when a leader decides to master it—and uses that knowledge to drive clinic growth, improve patient access, and lower acquisition costs?In this episode, Michael and Nick sit down with Brent Kell, CEO of Valley Immediate Care, a nine-location urgent care group in Southern Oregon. For over two decades, Brent has not only led operations but rolled up his sleeves to run and refine his own marketing—blending geofencing, Google Ads, and innovative patient communication strategies to deliver measurable ROI.From targeting sports tournaments and tourist hubs with hyper-local ads, to integrating AI voice and SMS systems that answer calls, book appointments, and reduce no-shows, Brent shares exactly how he's using data to guide every marketing dollar. He also opens up about the KPIs that matter most, how to calculate your true cost per patient acquisition, and why the human touch still matters in a digital-first strategy.Whether you're an urgent care operator, a healthcare marketer, or a leader looking to better connect operations and patient growth, this conversation delivers proven, actionable tactics you can adapt right now.

231: I never thought someone 5,000 miles away could out-compete local land investors, but Ciaran Sheil does it 40-50 times a year, all without setting foot in the U.S.

If the operator isn't putting real cash in, Jeremy Dyer is out.

After 33 years of redefining retail, Anthropologie has mastered creating stores that serve communities rather than just selling to them. Mindy Massey, who oversees stores across North America and the UK after 26 years with the brand, reveals how they've shifted from conversion to connection—empowering 10,000+ employees as community curators while maintaining authentic relationships at scale. Her insights offer a masterclass in why this approach matters more than ever as younger generations reshape retail expectations.The Multi-Gen EffectKey takeaways:Amplification over transformation: Anthropologie didn't reinvent their service strategy—they amplified 33 years of authentic relationship-building with better tools and deeper community integration. "I would say more than transformation. It's been like amplification... Our service strategy has always been built on a foundation of genuine connection." - Mindy [02:52]Wide lanes, strong guardrails: Success requires high accountability and clear brand standards while giving local teams wide creative latitude to serve their specific communities. "We do provide guardrails. But the lanes are kind of wide open for a localized approach." - Mindy [06:41]Authenticity drives KPIs, not vice versa: The brand prioritizes genuine relationships over metrics, trusting that real connections naturally generate better business outcomes. "The authenticity of the relationships is what drives the KPIs versus the KPIs driving the relationships." - Mindy [09:26]Ordinary to extraordinary: Every element, from yarn window displays to finance team creativity, embraces the philosophy of transforming simple materials into unexpected beauty. "So much of our heritage is steeped in making the ordinary extraordinary. You find something really simple and you make it super innovative." - Mindy [13:36]In-Show Mentions:Tricia Smith (CEO, Anthropologie)Rockefeller Center store holiday displayAssociated Links:Learn more about EndearCheck out Future Commerce on YouTubeCheck out Future Commerce+ for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Dan Malloy unveils a game-changing tool for your client advocates: the practice bot. Discover how this innovative AI-powered system is transforming sales training and driving unprecedented success on the service counter. Here's what you'll learn: - Orchestrate Sales Success: Learn how to get your entire team, your "orchestra of client advocates," to "sing the same song" in unison, reflecting your business's unique vision and culture in every customer interaction. - Develop "Muscle Memory" for the Counter: Just like professional musicians or athletes, your service advisors need "muscle memory" to confidently handle customer conversations. Discover how daily, consistent practice with a bot can make effective communication feel natural. - Conquer the Price Shopper: Understand the "killer" impact price shoppers have on closing rates (e.g., dropping from 81% to 42% for oil changes, or 35% to 17% for tires). Learn how the practice bot and Dan Malloy's approach equip your team to handle these crucial conversations without immediately giving a price. - Embrace AI for Data-Driven Growth: Explore how AI goes beyond traditional "keyword spotting" to analyze calls, score performance automatically, and provide invaluable "language KPIs." Understand how this data on communication directly drives your traditional business KPIs and profitability. - Mandate Daily Practice: Learn why the best companies are making bot practice mandatory, just like opening the store or running batting cages, and how it fosters a high-level, professional team. Dan Molloy, Molloy Business Development Group. Dan's previous episodes HERE Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Follow on Facebook:

Your job title hasn't changed. But your responsibilities have. In today's episode of the Spin Sucks podcast, Gini Dietrich breaks down what it means to be a Visibility Engineer—and why communications pros are now at the center of AI-driven brand discovery. You'll learn: Why 95% of AI citations come from non-paid sources (and how to get yours included) How to translate traditional comms skills into strategic AI visibility What new KPIs matter—like citation velocity, AI brand summaries, and misinformation risk How to use the PESO Model to engineer visibility across search, summaries, and smart assistants Plus, we'll share a “day in the life” of a visibility engineer and give you a tactical roadmap to start applying this thinking inside your own org. Join the Spin Sucks Community for deeper discussions: ⁠⁠⁠https://spinsucks.com/spin-sucks-community⁠⁠⁠  Follow Spin Sucks on LinkedIn, TikTok, and Instagram for weekly tips.

Erik Christiansen is the Co-founder and CEO of Justuno, a conversion optimization SaaS platform. With over 20 years of experience in e-commerce and tech, he specializes in sustainable growth and product development. Before co-founding Justuno, Erik scaled Sierra Snowboard from $0 to over $20 million in annual revenue.  In this episode… Many website visitors leave without purchasing, and abandoned carts represent millions in lost revenue for e-commerce brands. Even as traffic and ad spend grow, conversion rates often stagnate, and customer acquisition costs continue to rise. How can online retailers capture more value from existing website traffic? According to e-commerce expert and entrepreneur Erik Christiansen, improving on-site conversions can unlock immediate revenue gains. His three-step revenue approach, which includes capturing, identifying, and converting leads, prioritizes real-time engagement, visitor segmentation, and actionable promotions. Additionally, techniques like cart abandonment campaigns, shopper preference pop-ups, and high-quality SMS collections boost conversions and strengthen margins by maximizing the lifetime value of each visitor. In this week's episode of the Up Arrow Podcast, William Harris chats with Erik Christiansen, Co-founder and CEO of Justuno, about driving revenue through smarter on-site conversions. Erik also discusses creative cart abandonment strategies, the difference between vanity metrics and meaningful KPIs, and why hands-on entrepreneurship builds resilience.

What SaaS metrics and financial metrics really matter when you're scaling toward your first $1 million in ARR? In episode #305, Ben Murray breaks down the essential numbers to track using his Five Pillar SaaS Metrics Framework. From building a strong accounting foundation to tracking investor metrics like retention, bookings, and gross profit, this episode gives you the tools to set your business model up for scale and eventual company valuation growth. Whether you're a founder, CFO, or finance lead, you'll learn how to implement the right KPIs before you cross the $1M mark, so you can confidently present metrics to your team and/or investors and operate with clarity. What You'll Learn: SaaSfy Your Accounting Foundation Why your accounting system (QBO, Xero, etc.) needs a SaaS-specific structure. How a clean P&L improves your ability to track revenue, margins, and KPI's. Track Bookings Data Early Why executed contracts (new ARR, expansion ARR, and contraction) are one of the most important SaaS numbers. How bookings feed your go-to-market efficiency calculations and help measure sales ROI. Retention Is Key Gross revenue retention, net revenue retention, renewal rates, and logo retention — and when each matters most. How retention signals product-market fit and impacts valuation. Other Metrics to Watch Gross profit, EBITDA, cash flow forecasting, and cash runway. How do these connect to financial strategy and your long-term investor metrics? Why These Metrics Matter Before $1M ARR: Creates a financial systems foundation for scale. Equips you to benchmark your performance against peers. Builds a data story for fundraising and valuation discussions. Avoids costly gaps in financial modeling once growth accelerates. Resources Mentioned"

Send us a textIn this episode, Rick and Megan explore key metrics that matter, the significance of tracking KPIs, and the necessity of actionable data. They highlight the importance of simplicity in data tracking and the need to assign clear responsibilities to team members, ensuring accountability and driving business growth.You will learn-Measuring performance is crucial for improvement.Assigning numbers to team members fosters accountability.Simplicity in dashboards leads to better decision-making.Actionable data is more important than just collecting numbers.Avoid overcomplicating data tracking systems.Focus on metrics that truly drive business growth. Reach out to us at info@atomicstoragegroup.com

From defying conventional PR tactics to crushing KPIs, the Bospar team navigated Intel's RealSense launch with precision, leading to:2.2 billion reach4X website traffic increase90-day LinkedIn goals hit in 12 hoursCoverage in CNBC, Reuters, TechCrunch, Fortune, and more!Eric Chemi chats with RealSense's Mike Nielsen and the PR and Social Media experts who crafted the winning strategy for this high-stakes spin-out.

In this special solo episode, Bradley explores the core concept behind the "Above The Business" podcast name and shares why stepping back from day-to-day operations is crucial for entrepreneurial success. He discusses the evolution from working "in" the business to working "on" the business, and ultimately to getting "above" the business for true strategic perspective.Bradley uses the powerful analogy of being in an airplane at 30,000 feet, where perspective shifts dramatically and you can see your place in the world differently. This elevated view represents the mindset shift needed for effective business leadership.Becoming the Architect of Your BusinessTransitioning from "Rainmaker" to "Architect" identity.The importance of designing and systemizing your business for growth.Creating emotional detachment while maintaining strategic oversight.The Importance of Having a Business BlueprintBradley emphasizes that successful architects use blueprints, and business owners should too. Key questions to ask yourself:Do you have a clear business blueprint you're following?Could you print it off or email it as a PDF?Is it organized in a way that allows you to easily categorize new ideas and strategies?Does it include your operating system, roadmap, and personal leadership development track?Upcoming EventsTwo-Day MBA: The Mindset of an EntrepreneurTuesday & Wednesday, August 12th & 13th, 2025, from 10a - 12p CST each day.Register: MBA.blueprintos.comFeatured Speakers: Chad Cannon, David Peterson, Bill Coletti, and Bradley HamnerFocus: Different perspectives on entrepreneurial mindset.Replay Access: Email support@blueprintos.comThanks to our sponsors...BlueprintOS equips business owners to design and install an operating system that runs like clockwork. Through BlueprintOS, you will grow and develop your leadership, clarify your culture and business game plan, align your operations with your KPIs, develop a team of A-Players, and execute your playbooks. Register to join us at an upcoming WebClass when you visit www.blueprintos.com!Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch.Club Capital is the ultimate partner for financial management and marketing services, designed specifically for insurance agencies, fitness franchises, and youth soccer organizations. As the nation's largest accounting and financial advisory firm for insurance agencies, Club Capital proudly serves over 1,000 agency locations across the country—and we're just getting started. With Club Capital, you get more than just services; you get a dedicated account manager backed by a team of specialists committed to your success. From monthly accounting and tax preparation to CFO services and innovative digital marketing, we've got you covered. Ready to experience the transformative power of Club Capital? Schedule your free demo today at club.capital and see the difference firsthand. Make sure you mention you heard about us on the Above The Business podcast to get 50% off your one time onboarding fee!Autopilot Recruiting helps small business owners solve their staffing challenges by taking the stress out of hiring. Their dedicated recruiters work on your behalf every single business...

Send me a messageSupply chains are responsible for the majority of global emissions, yet they remain the hardest to decarbonise. In this episode of the Sustainable Supply Chain podcast, I sit down with Saskia van Gendt, Chief Sustainability Officer at Blue Yonder, to explore how data, AI, and end-to-end visibility are changing that equation.Saskia brings two decades of sustainability experience across government, retail, and manufacturing. We dig into the urgent challenge of Scope 3 emissions - why they make up 60%+ of global carbon output, why they're so difficult to measure, and how regulatory pressure is finally starting to unlock action.We discuss how AI-powered supply chain platforms can optimise sourcing decisions on the fly, set carbon budgets, and reduce waste, from manufacturing to reverse logistics. Saskia shares real-world examples, from cutting a million transport miles in South America to reducing food waste by 15% through demand-supply optimisation.We also cover the overlap between resilience and sustainability, the impact of tariffs and CBAM, and how leaders can align sustainability targets with operational KPIs. The big takeaway? Sustainability isn't a compliance box, it's a strategic advantage for retailers, manufacturers, and logistics providers willing to integrate it into core supply chain decisions.If you're a supply chain leader looking to make measurable progress on emissions reduction, waste management, and resilience, this conversation is packed with actionable insights.Elevate your brand with the ‘Sustainable Supply Chain' podcast, the voice of supply chain sustainability.Last year, this podcast's episodes were downloaded over 113,000 times by senior supply chain executives around the world.Become a sponsor. Lead the conversation.Contact me for sponsorship opportunities and turn downloads into dialogues.Act today. Influence the future.Support the showPodcast supportersI'd like to sincerely thank this podcast's generous supporters: Alicia Farag Kieran Ognev And remember you too can Support the Podcast - it is really easy and hugely important as it will enable me to continue to create more excellent episodes like this one.Podcast Sponsorship Opportunities:If you/your organisation is interested in sponsoring this podcast - I have several options available. Let's talk!FinallyIf you have any comments/suggestions or questions for the podcast - feel free to just send me a direct message on LinkedIn, or send me a text message using this link.If you liked this show, please don't forget to rate and/or review it. It makes a big difference to help new people discover it. Thanks for listening.

In this episode, I speak with Shiri Mosenzon Erez, Chief Product Officer at commercetools, a global leader in enterprise composable commerce that supports thousands of retailers in hundreds of countries, enabling tens of billions of dollars in revenue annually. Shiri's career journey has taken her from consulting into her first product role at Tesco, through product leadership at Ocado, and now leading at a scale-up with a global enterprise footprint. We cover a lot, including: What commercetools does: An API-first, composable commerce engine powering online trade for major global enterprises and manufacturers, enabling flexibility, resilience, and constant uptime for B2C and B2B commerce. Composable commerce explained: Allowing customers to mix and match best-of-breed components across the commerce value stream or opting for "pre-composed" solutions built on the same composable foundation. Strategic focus in a flexible platform: How the team decides where to build, buy, or partner, using value stream mapping to prioritise and avoid being pulled in too many directions. AI and agents in commerce: From data tagging to conversational assistants and dynamic pricing, Shiri shares early enterprise adoption patterns and the role of commercetools' MCP layer in letting customers plug in the agents they trust. Product team structure: A 55-person product org spanning UX, product management, and close engineering partnerships, with domain-focused teams and a strong CPO–CTO pairing model. Balancing explore vs exploit: Encouraging teams to pivot to higher-value domains when propositions mature, and celebrating decisions to stop work that's no longer impactful. Customer-led vs strategy-led delivery: Using proactive roadmap communication to align big customer requests with company strategy and KPIs, turning reactive asks into collaborative problem-solving. Technical and business balance in PMs: Moving from a largely technical PM base toward a mix of skills, with growing focus on business value and direct engagement with business stakeholders. Leadership approach: Shiri's focus on connecting product strategy to company strategy, advocating at the executive level, and ensuring her teams feel purpose, autonomy, and mastery in their work. Check out commercetools Check out commercetools's website: https://commercetools.com/, or their careers page: https://commercetools.com/careers/jobs. Connect with Shiri You can connect with Shiri on LinkedIn: https://www.linkedin.com/in/shiri-mosenzon/.

Bradley candidly shares some frustrations he has been experiencing in business, and how he is leading himself first through the challenges.The Bottom Line: When you make changes or set new goals in business, it will ultimately start off rocky. But if you persevere through the frustration and challenges, you will win.Ready to master this entrepreneurial mindset and outlast business challenges? Join us at the 2 Day MBA - our upcoming live event! Register at https://mba.blueprintos.comUpcoming Event AnnouncementMindset of the Entrepreneur WorkshopDates: August 12-13 (Tuesday-Wednesday).Time: 10 AM - 12 PM Central.Format: Virtual, two-day event.Cost: Free.Registration: mba.blueprintos.comThanks to our sponsors...BlueprintOS equips business owners to design and install an operating system that runs like clockwork. Through BlueprintOS, you will grow and develop your leadership, clarify your culture and business game plan, align your operations with your KPIs, develop a team of A-Players, and execute your playbooks. Register to join us at an upcoming WebClass when you visit www.blueprintos.com!Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch.Club Capital is the ultimate partner for financial management and marketing services, designed specifically for insurance agencies, fitness franchises, and youth soccer organizations. As the nation's largest accounting and financial advisory firm for insurance agencies, Club Capital proudly serves over 1,000 agency locations across the country—and we're just getting started. With Club Capital, you get more than just services; you get a dedicated account manager backed by a team of specialists committed to your success. From monthly accounting and tax preparation to CFO services and innovative digital marketing, we've got you covered. Ready to experience the transformative power of Club Capital? Schedule your free demo today at club.capital and see the difference firsthand. Make sure you mention you heard about us on the Above The Business podcast to get 50% off your one time onboarding fee!Autopilot Recruiting helps small business owners solve their staffing challenges by taking the stress out of hiring. Their dedicated recruiters work on your behalf every single business day - optimizing your applicant tracking system, posting job listings, and sourcing candidates through social media and local communities. With their continuous, hands-off recruiting approach, you can save time, reduce hiring costs, and receive pre-screened candidates, all without paying any hiring fees or commissions. More money & more freedom: that's what Autopilot Recruiting help business owners achieve. Visit https://www.autopilotrecruiting.com/ and don't forget to mention you heard about us on the Above The Business podcast.Direct Clicks is built is by business owners, for business owners. They specialize in custom marketing solutions that deliver real results. From paid search campaigns to SEO and social media management, they provide the comprehensive digital marketing your business needs to grow. Here's an exclusive offer for Above The Business listeners: Visit directclicksinc.com/abovethebusiness for a FREE marketing campaign audit. They'll assess your website, social media, SEO, content, and paid advertising, then provide actionable recommendations. Plus, when you choose to partner with them, they'll waive all setup fees.

Culture isn't something you build later, it's happening right now, whether you're aware of it or not. In this powerful episode, Dr. Angela Jackson joins George to break down how intentional leadership can make or break your team's energy, retention, and trust. If you're building anything with people… This one's a masterclass.What You'll Learn:Why culture is always being created, whether you're intentional or notThe hidden ways leaders shape employee experience and retentionHow to recognize and reverse “quiet quitting” inside your businessThe role of empathy and flexibility in building high-performing teamsHow to build a win-win workplace that drives innovation and resultsPractical strategies to empower team ownership and close the communication loopThe difference between transactional perks and meaningful benefitsHow to intentionally develop managers and “culture carriers” in your organizationKey Takeaways:✔️Culture is created by default or design, choose wisely.✔️60% of employees feel their bosses don't care about them.✔️Startups often unconsciously build zero-sum workplaces.✔️Quiet quitting happens when leaders aren't listening.✔️Retention and results start with empathy and agency.✔️Reimagine benefits around what actually matters to employees.✔️Great managers are made, not born, train them intentionally.✔️Give team members ownership and a voice in innovation.Timestamps:[00:00] – Culture is created whether we intend it or not[04:00] – What entrepreneurs get wrong about culture[06:00] – The “quiet quitting” epidemic and what causes it[08:30] – How to hire for complementary strengths[11:00] – KPIs for culture: where to begin[14:30] – Culture carriers and manager training[18:30] – Leadership mistakes: hiring for potential with no support[21:00] – Practicing culture in 1:1 relationships[23:00] – Boundaries, burnout, and leading by example[26:00] – Why “throwing money” at problems doesn't fix culture[29:30] – Ownership mindset: every employee as a leader[32:00] – How to close the loop and truly listen to your team[36:00] – Flexibility, empathy, and benefits that actually work[38:00] – How culture impacts business outcomes[41:00] – Wrap up: start small, lead intentionallyYour Challenge This Week:Share your biggest insight from today's episode on Instagram and tag us!Start a conversation with your team—what kind of culture are you really creating?Grab Dr. Angela Jackson's book The Win-Win Workplace and begin applying at least one principle this week.Connect with Dr. Angela Jackson on Instagram, Facebook or LinkedIn.For more real, tactical wisdom and behind-the-scenes lessons, follow George on Instagram: @itsgeorgebryantJoin The Alliance – The Relationship Beats Algorithms™ community for entrepreneurs scaling with trust and connection.Apply for 1:1 Coaching – Ready to build with sustainability, impact, and ease? Apply here.Live Events – Get in the room where long-term success is built: mindofgeorge.com/event

Learn how to hire A-players who deliver 10x ROI, build an employer brand that attracts top talent, and avoid the costly mistakes that drive elite performers away. What if I told you that the difference between hiring an A-player versus a C-player could mean the difference between a 10-to-1 ROI and barely breaking even? In this episode of Beyond Seven Figures, I sit down with executive career strategist Debra Boggs to explore the critical differences between A-players, B-players, and C-players in the workplace, and why most business owners are unknowingly sabotaging their ability to attract elite talent. We dive deep into the common mistakes entrepreneurs make when trying to hire top performers, including dragging out lengthy hiring processes that lose the best candidates and misunderstanding what truly motivates A-players beyond compensation. Debra and I also tackle the crucial issue of title-role misalignment - where companies hire a CMO but expect them to write email copy - and explore the real reasons why A-players leave organizations and how to prevent it through proper career development and engagement strategies. Plus, we discuss the importance of having a compelling vision that makes top talent want to join your mission, even if you can't pay the highest salary in the market. Debra Boggs is an award-winning entrepreneur and nationally recognized expert in executive career strategy. As CEO of D&S Executive Career Management, she has built one of the country's premier firms supporting senior leaders in navigating complex career transitions, landing board seats, and maximizing compensation in competitive markets. After launching D&S from the ground up nearly a decade ago, Debra scaled the business into a seven-figure firm with an elite team of experts serving high-level professionals around the globe. Her proven methodology has helped thousands of executives secure leadership roles at the world's most notable companies. Debra's thought leadership has been featured in Forbes, Fast Company, Newsweek, The Washington Post, The Wall Street Journal, and dozens of other media outlets, and she's a sought-after speaker for national conferences and private leadership events. KEY TAKEAWAYS: Hiring A-players can bring up to 10x the return compared to B or C players. Long and slow hiring processes can push top talent away to faster-moving companies. A strong employer brand helps attract the best candidates even for small businesses. Vision matters more than salary for many A-players who want to be part of something big. Clear job titles and KPIs prevent hiring the wrong person for the role. Retaining A-players requires growth opportunities and strong leadership support. Culture and alignment with company values play a big role in keeping top talent. Asking your team about their personal and career goals helps build loyalty and trust. Growing your business is hard, but it doesn't have to be. In this podcast, we will be discussing top level strategies for both growing and expanding your business beyond seven figures. The show will feature a mix of pure content and expert interviews to present key concepts and fundamental topics in a variety of different formats. We believe that this format will enable our listeners to learn the most from the show, implement more in their businesses, and get real value out of the podcast. Enjoy the show. Please remember to rate, review and subscribe to the podcast so you don't miss any future episodes. Your support and reviews are important and help us to grow and improve the show. Follow Charles Gaudet and Predictable Profits on Social Media: Facebook: facebook.com/PredictableProfits Instagram: instagram.com/predictableprofits Twitter: twitter.com/charlesgaudet LinkedIn: linkedin.com/in/charlesgaudet Visit Charles Gaudet's Wesbites: www.PredictableProfits.com

How to Break Free from Founder-Led Operations: Ral West's Six Principles for Entrepreneurial FreedomIn this episode of The Thoughtful Entrepreneur, host Josh Elledge interviews Ral West, founder of Ral West: Livin' The Dream, a business coach and serial entrepreneur who helps six- and seven-figure founders step out of the day-to-day grind. Ral shares how she and her husband went from being tied to every task in their business to building systems that gave them true freedom. She breaks down her six principles for entrepreneurial freedom and explains how founders can delegate with confidence, build teams that thrive, and create businesses that support the life they actually want.Ral West's Six Core Principles for Scaling Without BurnoutRal West knows firsthand how easy it is for entrepreneurs to become the bottleneck in their business. Her six principles offer a practical, proven roadmap to shift from overwhelmed operator to empowered owner.The journey starts with building robust systems. Ral emphasizes that without clear, repeatable processes, founders stay stuck handling every detail. She recommends documenting even the smallest tasks and investing in tools like SOPs, automation platforms, and video training. Next, she encourages founders to measure and track data relentlessly—what gets measured gets managed. Setting up dashboards and reviewing KPIs regularly keeps the business on track and reveals areas for improvement.One of the biggest mindset shifts comes through leveraging your time through delegation. Ral explains that true growth comes when founders stop doing everything themselves and start empowering others. She outlines how to delegate with structure, train your team effectively, and release the fear of imperfection. From there, it's critical to intentionally shape your company culture, develop your team, and deliver exceptional customer service. When these principles are in place, the founder becomes the visionary—not the workhorse.About Ral WestRal West is a serial entrepreneur, business coach, and founder of Ral West: Livin' The Dream. With decades of experience building and exiting multiple businesses, she now helps high-earning entrepreneurs reclaim their time, build systems, and scale their companies sustainably.About Livin' The DreamRal West: Livin' The Dream is a coaching and mastermind brand that equips entrepreneurs with tools to scale their businesses without burnout. Through small-group programs, personalized mentorship, and practical business systems, Ral helps founders design businesses that serve their lifestyle—not the other way around.Links Mentioned in this Episode:Ral West on LinkedInRal West: Livin' The DreamEpisode Highlights:The six principles for escaping founder-dependency and reclaiming your timeHow to build systems that let your business run without youWhy delegation is the key to sustainable growth (and how to do it right)Ral's advice on letting go of sales and building a strong teamA roadmap for founders ready to trade burnout for freedomConclusionRal West's story is a powerful reminder that you don't have to be everything in your business to make it succeed. By building systems, empowering your team, and intentionally designing your operations, you can create a business that gives you both profit and freedom. Whether you're buried in sales calls or wearing every hat in your company, this episode gives you a clear path forward—one that leads to entrepreneurial freedom on your own terms.Apply to be a Guest

In this episode, Jeff Smith and Shawn Rider break down the importance of tracking the right KPIs in business. They discuss how focusing on the right metrics, such as profit, effective hourly rate, and customer retention, can lead to a more stable and successful business. From revenue to employee retention and ROI, they explain why vanity metrics can be misleading and how business owners should focus on the KPIs that truly drive growth. Don't miss out on understanding which KPIs matter most for your business success.Timestamps: [0:00] - Introduction: Importance of KPIs in business[1:10] - Defining Key Business Metrics[3:30] - Tracking Profit and Effective Hourly Rate[5:00] - Customer Retention: A Key KPI to Track[7:00] - How to avoid vanity metrics[9:00] - Building a System to Track KPIs[12:00] - Conclusion and Why You Should Start Tracking KPIs Today Key Takeaways:Tracking the right KPIs is essential to business success.Focusing on metrics like profit, effective hourly rate, and customer retention drives growth.Avoid vanity metrics that don't contribute to your business's bottom line. Resources:Tactical Empire Community: Join our community for more tips and discussions on KPIs and business growth.Book Recommendation: Operation Wealth by Jeff SmithInfinite Banking: Learn more about this strategy for building wealth.