Podcasts about voice commerce

In this episode, we dive into the insights shared in the article E-commerce Trends 2025 to uncover the trends reshaping the e-commerce landscape:AI-Powered Personalization:How advanced machine learning and data analytics are transforming the customer journey.Real-world examples of brands using AI to tailor experiences at scale.Immersive Shopping Experiences:The role of AR/VR in creating engaging virtual storefronts.Predictions for how these technologies will expand accessibility and convenience.Sustainable E-commerce Practices:Meeting the growing consumer demand for eco-conscious shopping and green logistics.Examples of businesses embracing circular economy models and carbon-neutral initiatives.Advanced Logistics Innovations:The impact of same-day delivery, autonomous vehicles, and drone technology on last-mile delivery.Why efficient logistics will be a critical differentiator in 2025.Global Expansion and Localization:Overcoming challenges of cross-border e-commerce with localized content, payment systems, and regional marketing strategies.This AI-generated discussion captures the essence of what the future holds for e-commerce. Whether you're a business leader or a curious consumer, this episode offers actionable insights to stay ahead of the curve.Resources Mentioned:Read the original articleAdditional references for deeper insights on AR/VR and sustainability trends.Subscribe to our podcast for more future-focused content, and visit our website for in-depth articles that prepare you for what's next in commerce.

This episode explores the ecommerce universe, discussing game-changing trends, how to stand out, and key strategies like SEO, email marketing, and the importance of a seamless customer experience. Tune in for these vital tips to elevate your online store and boost your sales.Find out more by following us!IG: @thewritemixx, @talklikeabrand, and @colormybrands.Learn about our business and brand ecosystem at Colormebrand.com

Explore the dynamic landscape of the retail industry where technology and innovation are shaping the future of shopping. This deep dive into the world of retail technology uncovers how RFID, Augmented Reality (AR), smart stores, and more are transforming how businesses operate and how consumers shop. Learn about the benefits of RFID tags in tracking inventory, improving accuracy, and reducing theft. Discover how Augmented Reality is changing the game by allowing customers to virtually try on clothes and visualize furniture in their spaces. Delve into the world of personalized shopping experiences, where customer data leads to tailored recommendations and loyalty-building strategies. Understand the convenience and efficiency brought by Smart Stores, with their cashierless checkouts and smart shelves. Voice Commerce and contactless payments are making shopping quicker and more secure, while Artificial Intelligence optimizes pricing, inventory management, and customer support. Join us as we explore these innovations and more, illustrating how businesses that embrace these changes are staying ahead of the curve and meeting the ever-evolving consumer demands. Stay informed and competitive in the fast-paced world of retail innovation!

Purpose-built e-commerce CRM with Marketing Automation and Voice Commerce. Turn your online store into a sales machine. edrone, an Autonomous eCommerce Cloud, is the first eCRM designed for eCommerce. We provide advanced Marketing Automation solutions that are easy to install based on our algorithms. Connect with Michal

Cześć! Dzisiaj moim gościem jest Michał Blak z edrone. W dzisiejszym odcinku będziemy mówić o przyszłości ecommerce, o różnych technologiach, o tym, co nas czeka za rok, dwa, trzy a może nawet za 5 lat. Będziemy rozmawiać o voice commerce, czyli wyszukiwaniu głosowym, czyli czymś, co robimy zwykle naturalnie a do tej pory wciąż działa to słabo.Dzisiaj tylko krótko słowem wstępu :) Myślę, że będzie ciekawie - Michał ma kilka niespodzianek, nie tylko ecommerce'owych!Materiały do tego odcinka dostępne na stronie: https://convertis.pl/71/Zapraszam na rozmowę!Zanim zacznę, to bardzo gorąco zachęcam Was do zapisania się do newslettera na stronie https://rozmowynazapleczu.pl. Dzięki temu żaden nowy odcinek podcastu Wam nie umknie, a dodatkowo dostaniecie najważniejsze newsy o ecommerce z Polski i ze świata.Zapraszam do odsłuchania innych odcinków podcastu Rozmowy na Zapleczu:https://convertis.pl/kategoria/podcast-ecommerce/

SEO para E-commerce é uma estratégia fundamental para impulsionar as vendas. Segundo a pesquisa SEO Trends, lojas virtuais brasileiras que investem nesse tipo de estratégia atraem 13,2 vezes mais visitantes e conquistam 5,7 vezes mais clientes. Quintuplicar o número de clientes é um sonho para qualquer loja virtual, por isso, neste episódio, revelamos as melhores dicas e táticas para criar um plano de SEO e entrar no topo das buscas. E mais: vamos falar também sobre a tendência do voice commerce: que são as compras feitas por voz via Alexa, Google Home e até mesmo a Siri. Participam do episódio: Fernando Souza, Analista de SEO Sênior na Vindi Maria Silvia Vieira, Estrategista de Conteúdo na Vindi Links do episódio #56 sobre SEO para E-commerce

In this Talking Shop Shorts episode, we revisit our season one interview with former Procter & Gamble executive Milan Turk. Voice commerce is growing and retailers are figuring out how best to handle transactions and returns via Voice. You can listen to the full interview here.   Three steps to staying in the know: Hit like and subscribe wherever you listen to podcasts to make sure you're first to find out when Season 2 of Talking Shop drops. Sign up to our mailing list at vixenlabs.co to find out when our next research findings are available Follow us on social media @Vixen_Labs on Twitter, Vixen Labs on LinkedIn and @vixen_labs on Instagram.

Der E-Commerce ist vergleichsweise ein recht junger Markt und dennoch einer der größten. Stetig ist er im Wandel und es kommen immer wieder neue Chancen, Player oder Herausforderungen auf E-Commerce Unternehmen zu. Heute geht es darum, wohin sich der E-Commerce Markt in Zukunft hinentwickelt. Hinterlasse uns gerne ein Feedback oder auch wünsche für spannende Themen auf: Instagram: @kevinhelfenstein www.kevinhelfenstein.de

Shilp Agarwal, Co-Founder/CEO of Blutag joined me to discuss the state of voice commerce.  Blutag works with retailers to help them build voice-powered interfaces for devices powered by automated assistants like Alexa or Google Assistant.  Clients include Bloomingdales, L'Oréal, and Fresh Direct. Investors include the Amazon Alexa Fund, Vulcan Capital, Act One Ventures, AET Fund, Techstars Ventures, Chris Cunningham's C2 Ventures, and Progress Ventures. This interview is the fifth in the Startups of NRF series.  I'll ask each of the startups exhibiting in either the Innovation Lab or Startup Zone the same 8 questions listed below.  Tell us about your company the problem you are solving? The “pigeonhole” question:  Where does your solution sit Where are we in the adoption cycle for this technology? What is the message you're sharing at NRF? How do you see 2022 shaping up? What advice can you offer budding entrepreneurs? What skills that you use now that you wish you paid more attention to? How do we get in touch with you? Give it a listen and let us know what you think? Podcast Guest Shilp Agarwal, Co-Founder/CEO  Blutag https://blu.ai  Podcast Hosts Jeff Roster Twitter https://twitter.com/JeffPR LinkedIn https://www.linkedin.com/in/jeff-roster-bb51b8/ Website https://thisweekininnovation.com Brian Sathianathan Twitter  https://twitter.com/BrianVision Website https://www.iterate.ai Podcast Website https://www.podbean.com/pu/pbblog-f8asf-af2782 https://thisweekininnovation.com Apple https://podcasts.apple.com/us/podcast/this-week-in-innovation/id1562068014 Spotify https://open.spotify.com/show/2QDqTUnt6jebdRHbRzSTJN  LaunchPadOne https://www.launchpaddm.com/pd/This-Week-in-Innovation?showAllEpisodes=true  Listen Notes https://lnns.co/2QPSfnizE5K     #Shopify,  #Magento, #nrf2022, #StartupsOfNRF,  #innovation, #intelligentmirror, #Startup,  #Startups, #Retailers,   #retail, #retailers, #thisweekininnovation, #DigitalTransformation,#retailtechnology, #retailtech, #futureofretail , #retailtrends, #emergingtechnologies, #podcast, #retailpodcast, #unifiedcommerce, #socialcommerce, #mobile, #VentureCapital, #VC,  #Founders, #Entrepreneurs, #Gartner,#unifiedcommerce,#socialcommerce,#5ForcesOfInnovation,#ArtificialIntelligence , #AI, #cloud, #data , #conversationalai, #InternetOfThings,  #IoT, #machinelearning, #Blockchain, #LowCode. #Data,   #pos, #loyalty, #livestreaming, #SaaS, #metaverse,     

En el episodio anterior hemos hablado de las predicciones para este 2022 que se aproxima. Son tantos los cambios que se vinieron produciendo y se producen que queremos que los emprendedores de nuestra comunidad de Wizards of Ecom no se queden sin ninguna información fuera del tintero. Para ello, extendemos con este nuevo episodio lo que pronostica el año que viene, en un debate con Alfredo Borjas, Customer Success Manager de SellersFunding, y Francisco Valadez, Account Manager de My Amazon Guy. Continuando con el episodio anterior, es inevitable dejar de hablar sobre el fenómeno del crecimiento exponencial que produjo la pandemia en el mercado electrónico y que llevó a muchas personas en el mundo a volcarse a la compra online. “Actualmente, de todo el retail en Estados Unidos, ya el E-Commerce representa el 15 por ciento. Hace dos años estábamos en 13 por ciento. Estamos creciendo muchísimo más rápido de lo que se estimaba. Se espera que para el 2025 ya estemos en 24 por ciento con un trend de crecimiento que no para”, remarca Alfredo y agrega: “Los usuarios han aumentado. Estamos hablando de 295 millones de usuarios en social media, que están accediendo a muchas de las plataformas de compra y están interactuando con algún tipo de transacción online”. Esto trae aparejada la activación de los vendedores que vieron esta ola de compras online como una oportunidad única. Por ese motivo, según Alfredo, “este año los negocios gastaron 40 millones de dólares en lo que se llama social media advertising y en influencer advertising”. Los influencers tienen un gran vínculo de proximidad con sus seguidores ya que se relacionan fácilmente con sus vidas y, a menudo, asumen el papel de expertos y asesores en algo concreto. Claramente, las marcas tomaron este recurso para aumentar sus ventas. “Estos influencers están creando sus propias marcas que también se están contabilizando dentro de esta gran gama de productos y servicios que se están vendiendo online. Se está esperando que este mercado crezca muy agresivamente el año que viene, basado en que hay una gran relación entre los influencers, los productos y sus audiencias. Vamos incluso a estar viendo nuevos sistemas financieros para soportar estos canales de venta, estos influencers y sus audiencias”, asegura Alfredo. Tal como informamos, estos generadores de opinión se sumaron a la alta competencia dentro del E-Commerce. “La competencia se está incrementando cada vez más y eso se ve con números muy fácilmente. El Costo Por Clic (CPC) está incrementando en todas las categorías”, subraya Francisco. Son tantos los vendedores que eligen este tipo de “empleo”, que muchos frenan su deseo de vender online por miedo a no poder vencer a la competencia y entran en un error, porque estamos en el mejor momento para emprender.  Es un arduo trabajo luchar con nuestros competidores, pero hay tácticas que se pueden utilizar para facilitarlo. Una de ellas, además del uso de influencers, es vender bajo la estrategia de omnicanalidad, es decir, desarrollar la marca a través de diferentes canales (email, redes sociales, sitio web, etc.). “El tema omnicanal es para ser exitoso afuera y en Amazon. Es un movimiento que tiene que ser muy organizado y parejo porque uno repercute en el otro. Inclusive en Amazon, el algoritmo está valorando mucho más el tráfico externo”, afirma Francisco. “Ya no es sólo el juego del PPC y el SEO, ya no es una cosa aislada, es un tema holístico y eso es lo que hace que puedas tener mayor oportunidad de ser exitoso en Amazon”, destaca. Esto no implica solamente abrir los canales y dejarlos abandonados, sino que deben estar acompañados por contenido de valor para los usuarios. Hay maneras de llegar a las audiencias de manera orgánica, creando contenido para generar ese tráfico deseado. Antes no era un tema de importancia para los vendedores, pero hoy la sociedad exige que la marca esté rodeada de historias que generen emoción e identificación. “Existe el fenómeno del ‘one time buyers', que básicamente es cuando los clientes compran una sola vez, pero es porque los sellers no tienen esa comunicación con la persona que está del otro lado”, expresa Alfredo. Por su parte, Francisco acentúa en que “hay herramientas para hacer engagement con el cliente, como brand story, que está disponible para la mayor parte de los sellers en Amazon”, y añade: “La gente ya no está nada más a la expectativa de una foto y un precio, sino que quiere una historia alrededor de la marca”. Para saber cómo llegar a los clientes, hay que capitalizar la data de los consumidores para volverlos recurrentes, porque de nada sirve crear contenido si no sabes quién es tu comunidad. “Hoy ya no es querer vender un producto, es querer venderle a una persona con ciertas características y tener muy bien puesta la foto del consumidor. Tenemos la ventaja de que Amazon nos da muchos datos en Brand Analytics que podemos usar para nuestra estrategia dentro y fuera de Amazon”, informa Francisco. El presente también trae consigo otros cambios, como los precios altos causados por la pandemia. Al alza en las tarifas se le suma la falta de stock y el incumplimiento hacia el cliente. Es una situación que hoy se busca evitar mediante la producción regional y nacional. “Vamos a ver muchos productos que no conocíamos entrando al mercado o que ahora van a ser fabricados en Latinoamérica, suplantando la situación de China”, avisa Alfredo.   “También hemos visto una inversión gigantesca en el tema de supply chain, que creemos que va a empezar a surtir efecto en el Q3 y Q4 del año que viene. Este problema del shipment va a persistir hasta que estos nuevos sistemas estén on place y esto no vuelva a pasar, porque una de las cosas que se está estudiando a nivel ingeniería, administración, supply chain management es cómo atacar estos problemas en el futuro y una cosa es la megaautomatización de la industria, que ya está parcialmente automatizada, pero vamos a ir a los próximos pasos y eso va a tener un tremendo impacto en la economía en general”, relata Alfredo. La escasez de suministros que se está viviendo en todo el mundo no sólo no tiene la intención de acabar pronto, sino que además está dejando claro que ninguna industria está a salvo. Francisco asevera que “del impacto logístico no hemos visto ni siquiera la mitad de lo que está pasando”. Entonces aconseja “no hacer ninguna publicidad porque sabemos que va a llegar un momento clave en las próximas semanas donde habrá out of stock”. Como bien informábamos anteriormente, la producción regional y nacional tiene en la mira a países como México que, según Francisco, tienen “una demanda de manufactura como nunca habíamos visto”. “Los vendedores no están viendo sostenible a largo plazo seguir con China, a pesar de los bajos precios que puedan tener, porque volar unidades no vale la pena”, plantea Francisco. A pesar del panorama actual, no todo es gris. Ahora los vendedores cuentan con la experiencia de verse afectados por las cadenas de suministro, consumo y demanda y eso los ayuda a estar preparados ante cualquier inconveniente que pueda surgir en el futuro. “Uno de los fenómenos que estamos viendo es vendedores de Amazon y del E-Commerce muy experimentados haciendo compras del Q3 y Q4 del año que viene, porque se están preparando para que no vuelva a pasar lo que pasó este año donde no ha llegado toda la mercancía que necesitaban tener para las épocas altas. Es curioso porque vamos a empezar a ver vendedores mucho mejor preparados año a año, con más proyecciones anuales”, resalta Alfredo. Esto trae consigo “una depuración importante de los sellers que son de vocación”, tal como anticipa Francisco. Siempre el camino correcto es cuidar la salud de nuestra cuenta en Amazon. “Nosotros hemos visto a gente que tiene más de 10 años en Amazon que ha sido suspendida por meses, por hacer técnicas ilegales y no haciendo caso a las recomendaciones que da Amazon en base a las políticas internas”, alerta Alfredo, mientras que Francisco agrega: “Es un riesgo que no vale la pena correr. Es muy tentativo para los sellers, sobre todo los nuevos, querer ganar reviews, estar buscando por donde tener más exposición”. “Se está profesionalizando la industria a distintos niveles, no sólo del vendedor, sino también de todas las herramientas que ya se están utilizando. La venta online es muchísimo más sofisticada, y hemos visto que los brick-and-mortar… los típicos mom-and-pops que venden en retail… o se adaptan al nuevo sistema o básicamente no van a estar en su negocio en los próximos años porque ya la gente no sale de su casa a comprar un producto sin saber exactamente a dónde va a ir”, añade Alfredo. Por otro lado, un recurso que cada vez pisa más fuerte es el Voice Commerce, aquella tecnología con la cual los usuarios, a través de comandos hablados, pueden ejecutar tareas en sus dispositivos electrónicos. Sin lugar a dudas, esto representa una oportunidad muy valiosa para las empresas, negocios de comercio electrónico y marcas para posicionar sus sitios webs a partir de las optimizaciones hechas para el Voice Commerce. Para Alfredo, “esto es otra cosa que tienen que tener muy en cuenta los vendedores, saber cuáles son los canales en los que esto está teniendo éxito”. No hay nada que se pueda planificar a largo plazo, porque los cambios están pasando tan rápido que los planes que tienes para cinco años no te van a servir. No obstante, quedan cosas que se pueden proyectar, como la parte financiera del emprendimiento. “Mucha gente que empieza en este negocio hace compras con tarjetas de crédito o elige compañías que te prestan dinero a un costo gigantesco que va contra tus ventas. Recomiendo que es mejor tratar de conseguir ese dinero de otra manera, quizás con la familia o amigos. Comprometer lo mínimo posible las finanzas personales si están empezando de cero”, asesora Alfredo. En el caso de las personas que sí tienen la capacidad de arrancar con un presupuesto, nuestro invitado hace hincapié en “tener bien en cuenta la temporalidad y los productos que están comprando, y básicamente tratar de mantener esas finanzas muy claras, teniendo en los costos finales la tasa de inflación y los precios de las importaciones”. Con un plan estratégico efectivo, es posible hacer una buena inversión en inventario para evitar la falta de stock y obtener ventaja en relación a los precios. “El just in time va a ir perdiendo mucha fuerza. Los sellers que tienen en su poder inventario para una cantidad de meses, tienen mejor desempeño”, recalca Francisco, aunque advierte que “no deben ir por productos de rápida exposición y fugaces”: “Muchos quisieron vender mil cosas relacionadas al covid. Hay historias de éxito, pero también liquidaciones o inventario que luego tuvieron que donarlo”. Este 2022 viene con muchos cambios dentro del E-Commerce, por lo que habrá que ser resolutivos y adelantarnos a cualquier problema que pueda surgir. Las empresas deberán avanzar a un ritmo acelerado y adoptar las tendencias de las que hablamos en este episodio si quieren realmente satisfacer las expectativas del consumidor digital para seguir siendo relevantes y convertirse en grandes jugadores de la industria.

Voice shopping is a gratifying act. As humans, we love to talk about what we want and like, and voice enables us to do so effortlessly. It also simplifies tedious payment and return procedures. To tell us more, we have invited former Procter & Gamble Executive Milan Turk on our podcast.

Shopping nowadays is a gratifying act. But voice shopping is even better. Because it satisfies the human need to ask for what we want, to talk about what we like, and to do so effortlessly.  Sure, voice shopping is here to make transactions, complicated returns, and other tedious procedures easier for everyone. However, voice plays another fundamental role in our shopping experience: it's natural, it's personal. To explain more on how voice can change the future of shopping around, we've invited Procter & Gamble ex-Executive Milan Turk on this eighth and last in the VCI 2021 series episode. Listen now! Don't forget to download our full VCI 2021 report for a comprehensive analysis of the most recent voice user trends in the UK, US and Germany,  And follow us on social media for unlimited tips and insights on voice:  @Vixen_Labs on Twitter, Vixen Labs on LinkedIn,  and @vixen_labs on Instagram.

Dos años después de lo previsto, pero a comienzos del próximo 2023, Google ha anunciado el final de las cookies de terceros en su navegador Chrome. Esto puede suponer un serio revés para muchas estrategias de marketing que hoy utilizamos. Para estar preparados, debemos centrarnos cada vez en el dato, pero no de cualquier forma, en el dato inteligente que nos permita reaccionar en tiempo real en un mundo cada vez más velozmente cambiante. Este hecho, unido al auge de los marketplaces como uno de los principales canales de venta, hacen que cada vez sea más determinante que nos destaquemos en exprimir el dato: ese petróleo del siglo XXI. Y de nuevos canales hablamos también en este podcast, en concreto de canales auge como Voice Commerce, Social Selling (en nuevas redes como TikTok o Twitch), Visual Search, Liveshopping, etc. Nos acompañan en este podcast: Javier Moreno, Director del Área Digital Experience de VASS Javier Morago, Director de Digital Commerce de VISEO Alberto Martín, Lead Solution Engineer de Salesforce Commerce Cloud Andrés Gómez, Principal Solution Engineer de MuleSoft ¡Arrancamos!

Welcome to another episode of The Speechly Podcast! Today I am joined by Kim Conti (Head of Product) and Will Hall (Chief Creative Officer) of Rain Agency. In the conversation, we explore the best opportunities for Voice UIs in Mobile and Web Ecommerce experiences. We start by looking at the Voice Search Feature in the Sephora Mobile App and then branch off into a wider discussion. In this discussion we dig into the following topics: - New types of data that come with Voice User Interfaces - The importance of Multi-Modality for Voice Commerce - Categories that are best positioned to take advantage of Voice Commerce - And much more on why brands should be starting to explore Voice Commerce today I hope you enjoy this conversation with Kim Conti and Will Hall of Rain Agency on the Speechly Podcast! Follow Speechly: Speechly.com Twitter - @SpeechlyAPI GitHub.com/Speechly LinkedIn Follow Rain.Agency: Rain.Agency Twitter - @RainAgency LinkedIn

Voice Commerce and Search There have been tremendous changes in the way we have been communicating with our devices. Touch-sensitive devices are now gradually becoming obsolete, with more people turning to dictation and voice-based commands. Chatbots for Customer Concerns and Conflict Resolutions Companies around the world are increasingly deploying chatbots on their apps and online stores. Immersive Technologies When we say immersive technologies, we mean two of the most underrated and underutilized tech concepts – Augmented Reality (AR) and Virtual Reality (VR). The Inevitability of Analytics One of the significant reasons why eCommerce is a phenomenon today is because of the capabilities enabled by analytics and Big Data. Headless Commerce This might sound a little technical, but it is unavoidable. Headless architecture is where you decouple the frontend and backend from each other. People who should listen to this show are entrepreneurs digital marketers, career coaches

Pete Peng is the founder and CEO of Jetson, the "Shopify of Voice Commerce". Jetson is a platform that enables businesses of any size to easily sell products and services through voice interfaces using AI technology. On this episode, Pete and Zack discuss how Jetson can help restaurants, how it was funded, and Pete's upcoming appearance on a business-centered reality TV show. Thanks Pete!

Mit dem Parlograph erfand Thomas Edison eines der ersten Diktiergeräte und damit den ersten Sprachassistenten seiner Art. Von der ersten Sprachaufzeichnung 1877 hin zu Sprachnachrichten in Chat-Apps und mittlerweile Sprachbefehlen an smarte Home-Assistenten war es ein langer Weg. Dennoch: Die Alltagshelfer, wie wir sie heute kennen, sind eine junge Errungenschaft in der digitalen Welt. Mithilfe von künstlicher Intelligenz können sie mittlerweile sogar auf komplexe Anfragen reagieren, doch sie bergen noch viel mehr Potenzial auf dem Weg unseren Alltag zu erleichtern.Wie die Prozesse dahinter aussehen, welche Arten von sprachbasierten KIs es gibt und was die Macht der Sprache bedeutet, verrät Gunnar Lahmann, CEO und Co-Founder von inside VOICE, im Gespräch mit Host und Moderator Oliver Kling.Denn hinter Voice steckt weit mehr als nur ein Hype.

No episódio de hoje temos a segunda parte da participação do Conrado Caon, CTO da Adventures, Inc no evento Aquário Casa Firjan, falando sobre as aplicações de tecnologias de voz e como as marcas podem se inserir nesse mercado pioneiro.

No episódio de hoje temos os melhores momentos da participação do Conrado Caon, CTO da Adventures, Inc no evento Aquário Casa Firjan, falando sobre as aplicações de tecnologias de voz e como as marcas podem se inserir nesse mercado pioneiro.

How sonic branding could ease voice commerce security concernsBy Eric Seay marketingdive.comThis audio is available in the UK, US, Canada, Australia and India as a Flash Briefing on @amazonecho devices and the #Alexa app (even without a device), as well as Spotify and Apple Podcasts and Google Podcasts.Search for “The Smart Speakers”. The links referred to are at: https://www.thesmartspeakers.com/links Also check out my 28 Day Flash Briefing Briefing - a step-by-step course in building a better briefing for your brand or business or self. It's available in the Alexa Skills store https://bit.ly/Peters28DayFBB Produced by Peter Stewart (@TweeterStewart) #voice #voicefirst #voiceAI #smartspeakers #Alexa #flashbriefing #WomenInVoice #AI #VUI #FlashBriefing #FlashBriefings #podcasts #technology #AlexaLive #Echo #smarthome

How sonic branding could ease voice commerce security concernsBy Eric Seay marketingdive.comThis audio is available in the UK, US, Canada, Australia and India as a Flash Briefing on @amazonecho devices and the #Alexa app (even without a device), as well as Spotify and Apple Podcasts and Google Podcasts.Search for “The Smart Speakers”. The links referred to are at: https://www.thesmartspeakers.com/links Also check out my 28 Day Flash Briefing Briefing - a step-by-step course in building a better briefing for your brand or business or self. It's available in the Alexa Skills store https://bit.ly/Peters28DayFBB Produced by Peter Stewart (@TweeterStewart) #voice #voicefirst #voiceAI #smartspeakers #Alexa #flashbriefing #WomenInVoice #AI #VUI #FlashBriefing #FlashBriefings #podcasts #technology #AlexaLive #Echo #smarthome

How sonic branding could ease voice commerce security concerns By Eric Seay marketingdive.comThis audio is available in the UK, US, Canada, Australia and India as a Flash Briefing on @amazonecho devices and the #Alexa app (even without a device), as well as Spotify and Apple Podcasts and Google Podcasts.Search for “The Smart Speakers”. The links referred to are at: https://www.thesmartspeakers.com/links Also check out my 28 Day Flash Briefing Briefing - a step-by-step course in building a better briefing for your brand or business or self. It's available in the Alexa Skills store https://bit.ly/Peters28DayFBB Produced by Peter Stewart (@TweeterStewart) #voice #voicefirst #voiceAI #smartspeakers #Alexa #flashbriefing #WomenInVoice #AI #VUI #FlashBriefing #FlashBriefings #podcasts #technology #AlexaLive #Echo #smarthome

Bahubali Shete founded TinyChef in 2016 (originally known as Klovechef) as an IoT-plus-voice interactive cooking experience and pivoted to an ML-based and software-only solution two years later. That move led to the company's Sanjeev Kapoor Recipes becoming the number one Alexa skill in India for cooking and the default first-party solution for Amazon in the country. TinyChef Alexa skills are also available in the U.S. and Canada and recently implemented the new Alexa Shopping Cart beta for in-skill voice commerce transactions.  We discuss Shete's journey to 1 million users, the success of his voice commerce initiatives so far, and the behavior of users when employing voice apps for cooking and meal planning activities. 

How sonic branding could ease voice commerce security concernsBy Eric Seay marketingdive.comThis audio is available in the UK, US, Canada, Australia and India as a Flash Briefing on @amazonecho devices and the #Alexa app (even without a device), as well as Spotify and Apple Podcasts and Google Podcasts.Search for “The Smart Speakers”. The links referred to are at: https://www.thesmartspeakers.com/links Also check out my 28 Day Flash Briefing Briefing - a step-by-step course in building a better briefing for your brand or business or self. It's available in the Alexa Skills store https://bit.ly/Peters28DayFBB Produced by Peter Stewart (@TweeterStewart) #voice #voicefirst #voiceAI #smartspeakers #Alexa #flashbriefing #WomenInVoice #AI #VUI #FlashBriefing #FlashBriefings #podcasts #technology #AlexaLive #Echo #smarthome

دانانی نمرە لەسەر خێرایی نوسین لە زانکۆکان (5:19) یەکەمین تەلەفۆنی زیرەک بە دێبیانەوە لەلایەن پاینفۆنەوە. (11:55) وا پێشبینی دەکرێت لە ساڵی ٢٠٢٢ تەنها لە ئەمریکا لە ڕێگەی بازرگانی دەنگیی (Voice Commerce) بڕی ٤٠ ملیار دۆلار بفرۆشرێت. (21:50) مەترسییەکانی کۆکردنەوەی بێشووماری زانیاریە تایبەتیەکان وئەپی تیندەر وەکو نموونە لە زنجیرەی (Connected: The Hidden Science of Everything) (27:36) کێشەی تێکەڵکردنی پیتەکان لەنێو زمانەکان. پیتەکان لە وڵاتەجیاوازەکان چۆن دەناسرێتەوە؟ (44:36) چیدی گۆگڵ پشتگیری API کڕۆمیۆم ناکات. (54:27) سامسۆنگ بۆ ئەو ئامیرانەی نوێکردنەوەیان بۆ نانێرێت دەتوانی خۆت lineage بخەیتە سەر. (1:04:26) بەشداربووان: هاوکار خەلیل ڕێبین سەربەست سیامەند نەریمان بڕوا سەلام لەم شوێنانە ڕاژە کراوە: ————————————————————————————————————— لەسەر تونئین، کە یەکێک لە گەورەترین سەنتەر و بۆدکاستی جیهانییە: http://tun.in/pigDz یاخود لە ئایتونسی ئەپڵ کە بە فەرمی ڕێگەی داوە: https://tinyurl.com/chawg-itunes یانیش لە کەناڵی چاوگ لە یوتوب: http://www.youtube.com/c/ChawgOrgCast http://Facebook.com/chawg http://Twitter.com/chawg ————————————————————————————————————— واتا، لەسەر هەر مۆبایل و سیستەمێک بیت، دەتوانی بە ئاسانی گوێبیستی پۆدکاستەکە ببی و بەردەوام ئاگاداری ئەڵقە و نوێکارییەکانی بیت. #ChawgPodcast #chawg #پۆدکاست #چاوگ #فیزیا #مێتافیزیک #چاوگ #پۆدکاست

Q Division talks with Scot + Susan Westwater, Co-Founders of Pragmatic Digital, and Co-Authors of the book; Voice Strategy, Creating Useful + Usable Voice Experiences. Topics discussed - Voice Commerce vs Voice Assistants, Consideration for Voice Strategies, Use cases for shopping and engagement, Voice Ux and Post COVID trends. https://www.pragmatic.digital​www.qdivision.us

Esse episódio está super especial porque nele, Conrado Caon apresenta um projeto incrível da Adventures.Inc em parceria com a Domino's com o lançamento da opção de pedidos em voz. Para apresentar a novidade ao mercado, Jojo Todynho é a dona da voz que vai conversar com os clientes por 45 dias a partir de 11 de janeiro e atender os pedidos de pizza da maior rede do mundo. Pede sua pizza aí e vem ouvir esse episódio!

Neue Technologien werden den Einzelhandel der Zukunft stark beeinfluss und bieten große Chancen. Diese bestehen darin, einen Mehrwert für die Kunden zu schaffen, indem man die Vorteile von stationärem und online-Handel verbindet. Das Kundenerlebnis und die Aktivierung zum Kauf rücken in den Fokus. Als Beispiel hierzu können Spiegel genannt werden, die den Kunden vermessen und über Augmented Reality passgenaue Outfits anbieten. Darüber hinaus ist der Kampf um die letzte Meile weiter in vollem Gange. Es gibt bereits umfassende Tests im Zusammenhang mit Drohnentechnologien oder autonom fahrenden Vehikeln. In diesem Kontext sollte man auch das Thema Nachhaltigkeit diskutieren. Wir haben das hier kurz und kritisch angerissen. Darüber hinaus haben wir diskutiert, inwiefern Smart-Speaker und Voice-Commerce die Bedeutung der Markenbildung von Unternehmen beeinflusst. Gemeinsam mit Prof. Dr. Jana-Kristin Prigge, Inhaberin des Lehrstuhls für digitales Marketing und e-Commerce an der Julius-Maximilians-Universität in Würzburg habe ich über diese Themen und Fragen gesprochen. Folge direkt herunterladen

Neue Technologien werden den Einzelhandel der Zukunft starkbeeinfluss und bieten große Chancen. Diese bestehen darin, einen Mehrwert fürdie Kunden zu schaffen, indem man die Vorteile von stationärem undonline-Handel verbindet. Das Kundenerlebnis und die Aktivierung zum Kauf rückenin den Fokus. Als Beispiel hierzu können Spiegel genannt werden, die den Kundenvermessen und über Augmented Reality passgenaue Outfits anbieten. Darüberhinaus ist der Kampf um die letzte Meile weiter in vollem Gange. Es gibt bereitsumfassende Tests im Zusammenhang mit Drohnentechnologien oder autonom fahrendenVehikeln. In diesem Kontext sollte man auch das Thema Nachhaltigkeitdiskutieren. Wir haben das hier kurz und kritisch angerissen.  Darüber hinaus haben wir diskutiert, inwiefern Smart-Speakerund Voice-Commerce die Bedeutung der Markenbildung von Unternehmen beeinflusst. Gemeinsam mit Prof. Dr.Jana-Kristin Prigge, Inhaberin des Lehrstuhls für digitales Marketing unde-Commerce an der Julius-Maximilians-Universität in Würzburg habe ich überdiese Themen und Fragen gesprochen.Folge direkt herunterladen

Neue Technologien werden den Einzelhandel der Zukunft stark beeinfluss und bieten große Chancen. Diese bestehen darin, einen Mehrwert für die Kunden zu schaffen, indem man die Vorteile von stationärem und online-Handel verbindet. Das Kundenerlebnis und die Aktivierung zum Kauf rücken in den Fokus. Als Beispiel hierzu können Spiegel genannt werden, die den Kunden vermessen und über Augmented Reality passgenaue Outfits anbieten. Darüber hinaus ist der Kampf um die letzte Meile weiter in vollem Gange. Es gibt bereits umfassende Tests im Zusammenhang mit Drohnentechnologien oder autonom fahrenden Vehikeln. In diesem Kontext sollte man auch das Thema Nachhaltigkeit diskutieren. Wir haben das hier kurz und kritisch angerissen. Darüber hinaus haben wir diskutiert, inwiefern Smart-Speaker und Voice-Commerce die Bedeutung der Markenbildung von Unternehmen beeinflusst. Gemeinsam mit Prof. Dr. Jana-Kristin Prigge, Inhaberin des Lehrstuhls für digitales Marketing und e-Commerce an der Julius-Maximilians-Universität in Würzburg habe ich über diese Themen und Fragen gesprochen. Folge direkt herunterladen

Der digitale Wandel hat dieThemen Marketing und Handel in den letzten Jahren spürbar verändert. DigitaleMedien und Kanäle ergänzen die traditionellen Prozesse und Geschäftsmodelle.Der Corona-Schock hat den Fokus auf e-Commerce und digitales Marketing nochmalverstärkt. Im Podcast spreche ich mit Prof. Dr. Jana-Kristin Prigge, Inhaberindes Lehrstuhls für digitales Marketing und e-Commerce an derJulius-Maximilians-Universität in Würzburg darüber, was „Digitales Marketing“eigentlich ist und über die Zukunft des Einzelhandels.  Digitales Marketing ist dabeiein ganzheitlicher Ansatz und umfasst eine breite Palette an Themen, von derWerbung über Social Media und weitere Online-Kanäle, über dieSuchmaschinenoptimierung (SEO, SEA), Email- und Influencer-Marketing bis hinzur Konversion und Integration in den Bereich e-Commerce.Darüber hinaus haben wir die Interaktion zwischen Offline-und Offline Marketing und Commerce diskutiert. Unter dem Strich steht dieErkenntnis, dass der stationäre Einzelhandel nicht aussterben wird, vielmehrmüssen Unternehmen versuchen das Kundenerlebnis und Aktivierung stärker in denFokus zu stellen und in das hybride Geschäftsmodell zwischen Online- undOffline-Handel zu integrieren. Neue Technologien werden hier in der Zukunft eineimmer größere Rolle spielen, von der künstlichen Intelligenz bis hin zumAR-Spiegel.  Das gesamte Interview ist in drei Episoden geteilt. Im zweiten Teil wird es noch einmal vertieft um das Thema(e)Commerce, Voice-Commerce und die Bedeutung von Markenbildung (Branding)gehen. Wir sprechen zudem über das Thema der „letzten Meile“ und Logistik. Imdritten Teil geht darum, wie es gelingen kann, Digitalisierung und Technologiegreifbar zu machen. Das Zentrum für digitales Experimentieren in Würzburg setztan dieser Stelle an und bringt Wirtschaft und Wissenschaft in konkretenUse-Cases zusammen. Jetzt viel Spaß beim Reinhören. Wenn es Euch gefallen hat,freue ich mich über konstruktives Feedback. Vergesst auch nicht den Podcast zuabonnieren und zu weiterzuempfehlen. #Arbeit #Bildung #Zukunft #eCommerce #Retail #Einzelhandel#Marketing #DigitalMarketing #Marketingforthenow #futureFolge direkt herunterladen

Der digitale Wandel hat die Themen Marketing und Handel in den letzten Jahren spürbar verändert. Digitale Medien und Kanäle ergänzen die traditionellen Prozesse und Geschäftsmodelle. Der Corona-Schock hat den Fokus auf e-Commerce und digitales Marketing nochmal verstärkt. Im Podcast spreche ich mit Prof. Dr. Jana-Kristin Prigge, Inhaberin des Lehrstuhls für digitales Marketing und e-Commerce an der Julius-Maximilians-Universität in Würzburg darüber, was „Digitales Marketing“ eigentlich ist und über die Zukunft des Einzelhandels. Digitales Marketing ist dabei ein ganzheitlicher Ansatz und umfasst eine breite Palette an Themen, von der Werbung über Social Media und weitere Online-Kanäle, über die Suchmaschinenoptimierung (SEO, SEA), Email- und Influencer-Marketing bis hin zur Konversion und Integration in den Bereich e-Commerce. Darüber hinaus haben wir die Interaktion zwischen Offline- und Offline Marketing und Commerce diskutiert. Unter dem Strich steht die Erkenntnis, dass der stationäre Einzelhandel nicht aussterben wird, vielmehr müssen Unternehmen versuchen das Kundenerlebnis und Aktivierung stärker in den Fokus zu stellen und in das hybride Geschäftsmodell zwischen Online- und Offline-Handel zu integrieren. Neue Technologien werden hier in der Zukunft eine immer größere Rolle spielen, von der künstlichen Intelligenz bis hin zum AR-Spiegel. Das gesamte Interview ist in drei Episoden geteilt. Im zweiten Teil wird es noch einmal vertieft um das Thema (e)Commerce, Voice-Commerce und die Bedeutung von Markenbildung (Branding) gehen. Wir sprechen zudem über das Thema der „letzten Meile“ und Logistik. Im dritten Teil geht darum, wie es gelingen kann, Digitalisierung und Technologie greifbar zu machen. Das Zentrum für digitales Experimentieren in Würzburg setzt an dieser Stelle an und bringt Wirtschaft und Wissenschaft in konkreten Use-Cases zusammen. Jetzt viel Spaß beim Reinhören. Wenn es Euch gefallen hat, freue ich mich über konstruktives Feedback. Vergesst auch nicht den Podcast zu abonnieren und zu weiterzuempfehlen. #Arbeit #Bildung #Zukunft #eCommerce #Retail #Einzelhandel #Marketing #DigitalMarketing #Marketingforthenow #future Folge direkt herunterladen

Der digitale Wandel hat die Themen Marketing und Handel in den letzten Jahren spürbar verändert. Digitale Medien und Kanäle ergänzen die traditionellen Prozesse und Geschäftsmodelle. Der Corona-Schock hat den Fokus auf e-Commerce und digitales Marketing nochmal verstärkt. Im Podcast spreche ich mit Prof. Dr. Jana-Kristin Prigge, Inhaberin des Lehrstuhls für digitales Marketing und e-Commerce an der Julius-Maximilians-Universität in Würzburg darüber, was „Digitales Marketing“ eigentlich ist und über die Zukunft des Einzelhandels. Digitales Marketing ist dabei ein ganzheitlicher Ansatz und umfasst eine breite Palette an Themen, von der Werbung über Social Media und weitere Online-Kanäle, über die Suchmaschinenoptimierung (SEO, SEA), Email- und Influencer-Marketing bis hin zur Konversion und Integration in den Bereich e-Commerce. Darüber hinaus haben wir die Interaktion zwischen Offline- und Offline Marketing und Commerce diskutiert. Unter dem Strich steht die Erkenntnis, dass der stationäre Einzelhandel nicht aussterben wird, vielmehr müssen Unternehmen versuchen das Kundenerlebnis und Aktivierung stärker in den Fokus zu stellen und in das hybride Geschäftsmodell zwischen Online- und Offline-Handel zu integrieren. Neue Technologien werden hier in der Zukunft eine immer größere Rolle spielen, von der künstlichen Intelligenz bis hin zum AR-Spiegel. Das gesamte Interview ist in drei Episoden geteilt. Im zweiten Teil wird es noch einmal vertieft um das Thema (e)Commerce, Voice-Commerce und die Bedeutung von Markenbildung (Branding) gehen. Wir sprechen zudem über das Thema der „letzten Meile“ und Logistik. Im dritten Teil geht darum, wie es gelingen kann, Digitalisierung und Technologie greifbar zu machen. Das Zentrum für digitales Experimentieren in Würzburg setzt an dieser Stelle an und bringt Wirtschaft und Wissenschaft in konkreten Use-Cases zusammen. Jetzt viel Spaß beim Reinhören. Wenn es Euch gefallen hat, freue ich mich über konstruktives Feedback. Vergesst auch nicht den Podcast zu abonnieren und zu weiterzuempfehlen. #Arbeit #Bildung #Zukunft #eCommerce #Retail #Einzelhandel #Marketing #DigitalMarketing #Marketingforthenow #future Folge direkt herunterladen

O episódio de hoje do Voice Playbook traz um pedaço da participação do nosso CTO da Adventures.Inc, Conrado Caon, no evento ProXXIma. Nele, foi abordado diversos assuntos envolvendo tecnologias de voz, com destaque para o Voice Search Engine Optimization que são as estratégias para as pesquisas no ramo, o Voice Commerce eliminando diversas fricções, a experiência de consumo e a amplitude do desse mercado em ascensão. Vem conferir!

Voice commerce: the state of playWe've been speaking about the potential of voice first devices to change shopping behaviour and drive sales and engagement for a while. I wrote about it in the Harvard Business Review over a year ago. Yet, we're not seeing a huge amount of use cases executed. So are people actually using their voice assistants to shop? And, if so, what can brands do about it?Vixen Labs commissioned a unique, UK-centric consumer research report to understand the current state of play when it comes to voice shopping. What assistants are people using? What are the using them for? How are their shopping habits changing and what role is voice playing? And, crucially, what does it mean for brands and those with something to sell? Co-founder and CEO, James Poulter, returns to the podcast to share all.SPONSORED BY THE CONVERSATION DESIGN INSTITUTECompanies around the world are looking for conversation designers, a rare breed of people to help them advance communication between people and AI. That's where we help!Conversation Design Institute leads in training and certification for Conversation Designers, Conversational Copywriters, and AI Trainers. Our human-centric workflow has proven itself around the world. Our certificates ensure you create winning conversational experiences.As advocates for the Conversation Design profession, we continue to work closely with tech partners, agencies and other key players in the industry. With this support, Conversation Design Institute is well on its way to becoming the number one platform in conversation design.Save 25% with code CDI972VUX25OFFFIND OUT MORELinksDownload the Vixen Labs Voice Commerce ReportConnect with James on LinkedInFollow Vixen Labs on Twitter See acast.com/privacy for privacy and opt-out information.

The Barcelona Virtual Flash Briefing with the latest Marketing, Business & Tech innovations from Europe. Also available on Spotify, Apple Podcasts, Podbean, Periscope, Soundcloud & by using Amazon Alexa-enabled smart devices. Hosted by Paul Fleming, together with Anna Hernández. Interviews with leading European Entrepreneurs, Voice-related News, Smart Data Tips and cutting-edge Case Studies from Europe. With this 25th Episode of our two year-old podcast, we update you on the latest status of Voice Commerce – especially relevant given the growth we've seen in e-Commerce during the Covid lockdowns. You can find more information, resources and links on each Flash Briefing podcast on our blog at: blog.bvirtual.com

Voice shopping market size in 2020: $22 billion expected. In 2025: $164 billion predicted. That is a 645% increase. Why? There will be more opportunity to shop by voice with digital wallets from Apple, Amazon, Google, and PayPal connected to 2.7 billion devices handling payments. Those devices will mainly be smart speakers, connected TVs, and to a smaller degree, connected appliances. Data via Juniper Research's Smart Home Payments report published 9/11/2020. See acast.com/privacy for privacy and opt-out information.

No vigésimo episódio do Voice Playbook, o Conrado Caon, CTO da Avellar, aborda temas super relevantes com base em notícias atualizadas sobre voice tech. Dentre eles, projeções da Juniper sobre assistentes digitais e smart speakers, compras por voz através das smart Tvs, os usos mais desejados das tecnologias de voz e ações de voice commerce em parceria com os esportes. Vem conferir!

The one where the boy take bets on what happens with the WeChat + TikTok ban, discuss if Voice Commerce is essential during COVID and review the latest study on the "Best Brands" during COVID.

The one where the boy take bets on what happens with the WeChat + TikTok ban, discuss if Voice Commerce is essential during COVID and review the latest study on the "Best Brands" during COVID.

Charlie Cadbury is the Chief Executive Officer of Say It Now, the award-winning voice technology company, who have teamed up with digital advertising exchange DAX to enable people to respond directly to radio advertisements using their smart speaker and only voice commands to donate to their chosen charity.

Terry Tateossian and Peter Peng sit down to discuss the future of voice commerce. Peter speaks with us about how voice could be the future for e-commerce as it continues to be an increasingly popular tool for generating sales. Peter and Terry dive in on topics of sonic branding, voice eCommerce and startup life during COVID-19. This episode is one that cannot be skipped. Peter Peng – LinkedIn Jetson.Ai

This episode features Aaron Quinn, Founder and CEO of eHouse Studio. We focus on the current state of ecommerce in relation to the customer experience. We discuss how the pandemic has affected merchants and where their priorities should be moving forward to capitalize off the unknown future. We also talk about what's next in ecommerce, particularly how voice commerce could be a major channel in the near future. Connect with Aaron on https://www.linkedin.com/in/aaronquinn/ (LinkedIn) or https://twitter.com/aaronquinn (Twitter). Check out https://www.ehousestudio.com/ (eHouse Studio). Read about https://www.ehousestudio.com/blog/ensure-your-ecommerce-brand-has-a-voice-in-voice-commerce (voice commerce).

Peter Peng is the founder and CEO of Jetson, the Shopify of voice commerce. It is voice-first marketplace technology that adds true commerce capabilities to voice assistants such as Alexa and Google Home by enabling multi-step conversations, which allow you to explore a menu or catalog, customize products, and transact them in a natural and unconstrained way. Jetson also enables businesses of any size to easily sell products and services through voice interfaces using Jetson's end to end platform. Jetson is the only voice commerce platform today that has full on turn-key capabilities. Peter has worked at a number of IoT startups, and led the 2014 Google Glass integration into a smart lock platform and as well as the Alexa integration into the same platform. Peter has a passion for taking companies to the next level with artificial intelligence. Connect with Peter Peng Jetson Invest in Jetson with Microventures Facebook Instagram LinkedIn Some of the Topics Covered by Peter Peng in this Episode What is Jetson? How COVID-19 has re-invigorated the Jetson team Why Peter created Jetson Why they started with food ordering and what other industries they have since moved into Figuring out their target customers and creating different types of accounts Where Peter got direction and guidance as he started Jetson The process of getting pre-revenue funding and getting investors through regulation crowdfunding and MicroVentures How Peter views growth and customer acquisition for Jetson Why Peter focuses on being product- and brand-centric Peter's advice for successful sales What's next for Jetson The story behind Jetson's logo How Peter sees the future of AI A typical day for Peter How Peter finds a work-life balance and why it's so important to him Peter's book recommendations What Peter would have done differently looking back Links from the Episode Brandable Square Shopify Delivery.com Amazon Pay Cognitive Code MicroVentures Good to Great, Jim Collins Crossing the Chasm, Geoffrey A. Moore Traction, Gino Wickman

In this episode of The Payments Show Podcast, I spoke to Peter Peng who is the Founder and CEO of Jetson. Jetson is a Voice AI Platform for Commerce which enables consumers to order anything by simply speaking to a smart speaker or mobile device. The payment system is powered by the Jetson Pay Digital Wallet.Summary of topics discussed:1. Jetson Pay Digital Wallet for Voice Payment2. Conversational Commerce3. Voice as a Natural Interface for Convenience and Speed4. Voice Templates5. Backend Training for Branded SEO Keywords6. Jetson Voice Marketplace for Discoverability7. Start Selling in Minutes8. Selling Complex Products9. Privacy, Security and Authentication10. The Future: Blockchain and Cryptocurrency10m Highlights Version: click hereDetails:- Recorded on 01 Jul 2020- Host: Satwant Phull, Founder of Digital Money Lab- Guest: Peter Peng, Founder and CEO, Jetson[Next Steps]- Get in touch with Satwant: digitalmoneylab.com - Jetson: jetson.ai [Support the Show]Buy Bitcoin and receive $20 cash bonus! Bitstamp is the original global cryptocurrency exchange. Buy instantly with a card: bit.ly/3mQTk9AExchange 150+ different cryptocurrencies Exchange and purchase over 150 cryptocurrencies with Changelly: bit.ly/2YlimDzFee-free Overseas Currency Transfer Get a fee-free currency transfer for you or your business with Wise: bit.ly/3DJBBGUDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show (https://www.buymeacoffee.com/satwant)

Meet Patrick Givens. Patrick brings a "user-led, tech-enabled" approach to building transformative products, brands, and businesses for clients ranging from Fortune 500's to new-to-world startups. For the past four years, he led VaynerSmart, VaynerMedia's Innovations & Emerging Technologies division which he founded in 2016. There he spearheaded the extension of VaynerMedia's pioneering social media and digital marketing into emerging channels such as Voice-first conversational A.I., connected retail and interactive packaging. He's also had the opportunity to speak to audiences around the world about topics such as Conversational Marketing, Sonic Branding, and Ethical Innovation. For business inquiries, connect with Patrick on LinkedIn: https://www.linkedin.com/in/patrickgivens/ Chapters 00:00 Sabir welcomes Patrick Givens 16:31 Voice Commerce; It's More Complicated Than You Think 19:42 How to Leverage Smart Voice Technology 22:55 Is Paid Voice Search Beneficial for your Business? 25:01 Optimize the Shopping Experience Using Voice Tech 27:47 Why Marketers Have the Wrong Approach to Voice Technology 37:59 Context is Everything for Voice Technology 34:00 Should You Invest Time and Effort into Voice Commerce? 39:14 The Complexities of Smart Voice Technology 42:41 Is Voice Tech the Future? 44:50 Industries that Will Benefit the Most from Voice Technology 46:23 The Ways You Can Use Voice Tech for Your Business 51:12 How Voice Tech Can Make Life Easier --- Support this podcast: https://anchor.fm/sabir-semerkant/support

Beim Aufbau eines E-Commerce Unternehmens darf die Technologie zu Beginn kein Thema sein. Es muss der Kunde in den Fokus gestellt werden. Also welche Bedürfnisse hat der Kunde? Wer ist überhaupt unser Kunde? Und welches Leistungsspektrum braucht unser Kunde? Und schlussendlich noch eine Mitbewerberanalyse. Aber auch organisatorische Themen sind für die Strategie relevant. Und sobald die Rahmenbedingungen, also die Strategie steht, kann man sich an die Technologie machen. Auch die Art der Strategie, ob Multi-Channel oder Omnichannel, spielt eine Rolle. Wobei heute eine Omnichannel Strategie sicherlich erfolgversprechender sind als klassische Multi-Channel Strategie. Auch über „Click & Collect“, die Marktplatz-Situation in der Schweiz, Voice Commerce und die Weiterentwicklung des E-Commerce haben wir gesprochen.

In this episode, Teri shares a recording of his recent webinar where Brian Roemmele spoke about some of his ideas and visions for what our world is going to look like using voice technology after the current Coronavirus pandemic.Brian is the man that actually came up with the term “Voice First” and he’s often referred to as the Oracle of Voice and the Modern Day Thomas Edison. He is a scientist, researcher, analyst, connector, thinker, and doer. Over the long winding arc of his career, Brian has built and run payments and tech businesses, worked in media, including the promotion of top musicians, and explored a variety of other subjects along the way.He actively shares his findings and observations across fora like Forbes, Huffington Post, Newsweek, Slate, Business Insider, Daily Mail, Inc, Gizmodo, Medium, Quora (An exclusive Quora top writer for: 2017, 2016, 2015, 2014, and 2013), Twitter (quoted and published), Around the Coin (earliest cryptocurrency podcast), Breaking Banks Radio and This Week In Voice on VoiceFirst.FM that surfaces everything from Bitcoin to Voice Commerce.Key Points from Brian!Where he sees voice making the biggest impact in times like these with the Coronavirus pandemic.How voice technology will change healthcare and life in general as we know it for the better.Brian’s Predictions On The Future Impact Of VoiceWe are going to see a redesign of public interaction surfaces (like over the air hand gestures) and more things interacting with voice.Our devices will also become an interface actuated by voice or touch to open doors, choose locations and elevators, open car doors, and a number of similar things, because people will be galvanized with the thought that there could be some dangerous virus years after the Coronavirus.He recently studied a lot of information about the 1918 pandemic and he was able to dive into the mindset of what happened after the pandemic to determine what changed in society. He was able to come up with some of the similarities between that pandemic and the current pandemic, and determine just how society today will change after the Coronavirus pandemic is over.One of the discoveries that were made after the 1918 pandemic was that copper surfaces had an immediate response in devitalizing or deactivating viruses.Certain minerals and metals also devitalize viruses and bacteria through something called Contact Kill which has been widely known for hundreds of years. People in Sumerian times were actually using silver and copper utensils, which some people saw as a sign of wealth, when in reality the utensils actually killed viruses and bacteria, and made their food more presentable.Brian feels that hospital surfaces and beds should have a copper alloy coding to safeguard against viruses and other pathogens.He thinks that there will need to be a way to diagnose people through voice, and how he sees that happening is through different bio-sensors that will be put on a person when they walk into a hospital and start diagnosing them before a medical attendant gets to see them.He insists that that those biosensor devices must not be on the internet in any way so that they’re never compromised. Those devices will be tuned to a user’s personality, outlook, goals, motivations, and they will notice changes in someone’s sleep patterns, and other things that serve as an early warning system.Brian has looked at several studies on Coronaviruses and realized that there are several early warning systems like sleep pattern disturbances, digestive pattern disturbances, change in temperature, change in heart rate variability, change in blink rate, and other things.There are a number of signs of any virus within a human body, and one of those things is a change in someone’s temperature gradient. If one has a voice first device on them, it can be notified of their change in temperature and take the necessary action.The Catalyst to Overhaul MedicineThe Coronavirus pandemic will be the catalyst to overhaul medicine and Brian highlights the fact that times of crisis are the only times in history that anything changes.He predicts the hospital room and points of contact will change because of the amount of attention we have put on the Coronavirus.He highlights the importance of self-sufficiency within countries in order to ensure that people don’t find themselves in the same kind of trouble they’re in right now with the Coronavirus pandemic, and he feels voice first technology will be a great start towards that.Monitoring People’s Vital Signs to Predict PandemicsBrian says with proper human telemetry, a physician can figure out the health of a person.There are other signs people can use to determine if someone has a virus or whether they are ill.He actually has a voice first AI with cameras that can determine that someone presents like they’re sick.He highlights the fact that if people’s health could be monitored electronically, then we would have an early warning sign of an oncoming pandemic. People are not very good observers of their own health conditions and even with the current healthcare systems no one is ever really sure whether a diagnosis is exact, but with a system of telemetry, we can have accurate diagnosis.It all boils down to being able to collect tons of data that is voice first. A great scenario would be someone asking their voice first device how they are doing, and the device would tell them exactly what their health is like.The Roaring 20s That Will Come Out Of The Current PandemicSociety will be re-organized and there’s going to be more telecommuting.Companies will not need to have a lot of their employees going back to their work stations because they will see a need for them to work from their homes as long as they can do their work. Technology is going to inform that.With properly designed voice devices for the corporate environment, work mates will be able to easily communicate with each other from their different locations.Brian walked into one of his companies in the early 2000s, asked most of the employees to go work from home, and productivity exploded as a result.Before the 1918/1919 pandemic, the average person was not interested in the telephone and the radio, but after the pandemic, they were very interested in both technologies because they were technologies that connected people through strong and meaningful communication.He predicts that as a result of the Coronavirus pandemic there will be a release of productivity, creativity, and socialization. He feels voice technology will lead the way in that.Links and Resources in this EpisodeThe Comprehensive Flash Briefing Formula Coursewww.VoiceFirst.ExpertBrian Roemmele on TwitterBrian Roemmele on QuoraBrian on Linkedin See acast.com/privacy for privacy and opt-out information.

This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro As voice-assistant technologies become more frequent in many different industries, questions of its influence on those industries themselves become more pertinent. Today’s guest is Krish Velkar from Ogilvy, who joins us to discuss his recent master's dissertation which explored the influence of voice assistants on the purchasing of FMCG products (fast-moving consumer goods).In this episode, we discuss the history of voice technology and the ways people are beginning to use it more frequently in India as well as globally. Krish gets into what voice tech promises for accessibility, speaking to his grandparents’ adoption of smartphones due to the intuitiveness of voice tech as a UI. He speaks about the idea of low and high involvement purchases, and where voice purchasing is most effective.We then get into Krish’s actual research, and he takes us through the hypotheses, methods, discoveries, and insights that can be found in his dissertation. He talks about the surveys he made regarding the buying process and the likelihood of repurchase using the Ariel detergent virtual assistant. He also discusses ways companies can optimize the voice-assisted experience, stressing the value of early brand adoption and more anthropomorphic chatbots. We could be looking at significant developments in the FMCG retail space over the next few years, so Krish’s research couldn’t come at a better time. Tune in to hear more about it. Highlights● Available at http://bit.ly/voicetechpodcast-ep059 Quotes from the show[09:33] In a few years people will have a dependent relationship with some sort of assistant[10:04] In India someone says, ‘I love you,’ to Alexa once a minute.[34:18] It takes a long time to reach the stage where a consumer associates a brand to a product categoryLinks to clickVoice of the Car Summit

There are over 150 million Alexa devices in use today.  Google has sold upwards of 50 million of its Google Home devices.  While most devices are used primarily to listen to music or play games or control appliances like lights and heat and air…voice commerce is on the rise too. In this episode, I interview Anmol Oberoi the Founder and CEO of Emitrr - a voice-first SaaS Platform.  We dive into voice commerce use-cases that are making an impact now. We also talk about where voice commerce is likely heading in the near future.  Here's a quick look at what we discuss: How games and quizzes through voice can benefit ecommerce companies What voice skills to develop and launch first and how to use customer feedback to make sure you'll have high adoption rates What are the most popular voice skills that customers want right now  How voice can build loyalty and put a “fence” around your top customers keeping competitors away How smart devices with screens like the Echo Show and Google' Nest Hub might make the biggest shopping impact right away

Dem Megatrend Sprachassistenten gehen wir in der zweiten Episode von „Resonance“ nach. Vier mögliche Szenarien beschreiben die Zukunft von Voice Commerce. Hören Sie rein, um zu erfahren, wie Sprachassistenten unseren Alltag im Jahr 2030 verändern. Unseren Jahresbericht finden Sie hier: https://www2.deloitte.com/de/resonance-jahresbericht

Beim 21. OMT-Podcast steht der Begriff Voice Commerce im Rampenlicht. In einer knappen Dreiviertelstunde erzählt Gastredner Gero Wenderholm alles über Ängste der Kunden, Möglichkeiten und die ersten Schritte, um im Voice Search richtig durchzustarten. Viel Spaß beim Reinhören!

Today we have Bart Mroz, the co-founder, and CEO of Sumo Heavy, joining us. Voice-activated assistants are at the cutting-edge of commerce right now. Earlier this year, Bart compiled some interesting consumer research at Sumo Heavy, about shopping behavior and voice-activated assistants, like Alexa. He found that most of the respondents to his survey still use voice-activated devices regularly, despite recent reports about potential privacy breaches. Tune in now, to find out more. Learn more about Sumo Heavy Connect with Bart on LinkedIn Learn more about Payoneer’s Capital Advance Win a copy of Kiri's book, Amazon for CMOs! All you need to do is write a review of this podcast in iTunes, Stitcher, or wherever you listen to this podcast, take a screenshot of the review that you wrote, and email it to Kiri at kiri@bobsledmarketing.com or send it to her on LinkedIn.

Talking about voice commerceBy Barb Mosher Zinck diginomica.com This audio is available in the UK, US, Canada, Australia and India as a Flash Briefing on @amazonecho devices and the #Alexa app (even without a device), as well as Spotify and Apple Podcasts and Google Podcasts.Search for “The Smart Speakers”. The links referred to are at: https://www.thesmartspeakers.com/links Also check out my 28 Day Flash Briefing Briefing - a step-by-step course in building a better briefing for your brand or business or self. It's available in the Alexa Skills store https://skills-store.amazon.co.uk/deeplink/deviceType=app&shdp/B07N75H7HM?are&refSuffix=ss_copy PLUS The Friday Flash Briefing Briefing my weekly email newsletter on the skillset, the mindset and the marketing to building a better Briefing. Sign up at www.voiceworks.info Produced by Peter Stewart (@TweeterStewart) #voice #voicefirst #voiceAI #smartspeakers #Alexa #flashbriefing #WomenInVoice #AI #VUI #FlashBriefing #FlashBriefings #podcasts #technology #AlexaLive #Voice19 #Echo #smarthome

Talking about voice commerceBy Barb Mosher Zinck diginomica.comThis audio is available in the UK, US, Canada, Australia and India as a Flash Briefing on @amazonecho devices and the #Alexa app (even without a device), as well as Spotify and Apple Podcasts and Google Podcasts.Search for “The Smart Speakers”. The links referred to are at: https://www.thesmartspeakers.com/links Also check out my 28 Day Flash Briefing Briefing - a step-by-step course in building a better briefing for your brand or business or self. It's available in the Alexa Skills store https://skills-store.amazon.co.uk/deeplink/deviceType=app&shdp/B07N75H7HM?are&refSuffix=ss_copy PLUS The Friday Flash Briefing Briefing my weekly email newsletter on the skillset, the mindset and the marketing to building a better Briefing. Sign up at www.voiceworks.info Produced by Peter Stewart (@TweeterStewart) #voice #voicefirst #voiceAI #smartspeakers #Alexa #flashbriefing #WomenInVoice #AI #VUI #FlashBriefing #FlashBriefings #podcasts #technology #AlexaLive #Voice19 #Echo #smarthome

Host Paul Barron sits down with Anmol Oberoi, the chief executive officer of Emitrr. The platform offers businesses the opportunity to create and publish storefront apps on Alexa and Google Home. Barron and Oberoi explore voice adoption concerns and the possibilities for voice command interfaces in the restaurant and hospitality industry.

In this episode, Teri welcomes back Brian Roemmele, the “Oracle of Voice” and the “Modern Day Thomas Edison.Brian is the consummate Renaissance man. He is a scientist, researcher, analyst, connector, thinker and doer. He is actually credited for having come up with the term “Voice First”. Over the long, winding arc of his career, Brian has built and run payments and tech businesses worked in media, including the promotion of top musicians, and explored a variety of other subjects along the way.Brian actively shares his findings and observations across fora like Forbes, Huffington Post, Newsweek, Slate, Business Insider, Daily Mail, Inc, Gizmodo, Medium, Quora (An exclusive Quora top writer for: 2017, 2016, 2015, 2014, and 2013), Twitter (quoted and published), Around the Coin (earliest cryptocurrency podcast), Breaking Banks Radio and This Week In Voice on VoiceFirst.FM that surfaces everything from Bitcoin to Voice Commerce.Key points from Brian!Medical transcription devices and how the new release of the Google Recorder is a huge leap forward in the future for medical transcription.Google RecorderIt takes real time voice and transcribes it into the new Pixel 4 phone. It's all being done completely local to the device, meaning that the device can be in airplane mode, have no SIM card or WiFi, and the device will still do phenomenal speech to text.The device is a Google search engine built inside of the storage of the voice speech-to-text files that one creates.It’s an assembly of a lot of technology that has existed in the market, but done in such a way that it is unique and more useful.Voice transcription has been around since the 70s, but the ability to file the transcriptions in a meaningful way hasn’t been around for a long time.The Google Recorder is much more simplified than using a desktop or laptop.The device is currently just a freeform database. It’s not a physician fill-out-the-patient-form with your voice solution, it’s a notes solution.Google doesn’t yet know what they have with the Google Recorder.Tackling the Issue of Voice Dictation/Medical TranscriptionThe amount of paperwork physicians have to handle takes up more than 60% of their time.The problem with the existing medical transcription devices is that they’re designed for engineers to solve the problem and human factors are not built into the system.Brian works from the solution backwards. He believes that the best solution would be a device that doctors wear which talks to them.It will probably be in their ear and will have a microphone. It might also have glasses and give visual feedback.Scenario: A doctor visits their patient and asks the patient for permission to use the transcription device which is covered by HIPAA laws and deletes the audio file after full transcription, but the text remains. At some point, after say 30 to 50 years of patient interactions, the database will be the entire notation of the patient. It will be legally okay for a physician never to fill out a form again, because the database itself will maintain the continuity of that patient.The solution will be physicians being able to fill out notes in real time as they are talking to the patient. The intelligence will be built into the intelligence amplifier (the device) and it will extract the notes necessary to fill out the forms without a physician directing it.Brian says that if he was at Google, he would make it the size of a gum stick pack, put it with a really good set of headphones (one in one ear and one charging at any one time). It would have a light to demonstrate that it’s on. Patients would be aware when it’s recording.He believes that Google can do that today with a standalone device, but they don’t have the AI to support it.The device must not use the cloud or a network to store the patients’ data. It must instantly transcribe to a hardened local system.Links and Resources in this Episodewww.VoiceFirst.ExpertBrian Roemmele on TwitterBrian Roemmele on Quora See acast.com/privacy for privacy and opt-out information.

On today's episode, we are joined by Anmol Oberoi, Founder of Emitrr - a voice commerce platform for eCommerce merchants and also an Amazon Partner for voice commerce. We talk about, Core voice commerce concepts and why now is the right time for eCommerce merchants to start adoption.  Amazon's Alexa's current dominance in the voice space Quantifying voice commerce outside of Amazon's domain The convergence of voice and display screens with devices such as Echo Show Current limitations of Alexa outside of the home environment Stages of the customer journey, merchants should consider voice commerce Best practices for designing voice UI? The current size of the voice commerce space and what lies ahead in the future Anmol also talks about five fundamental pillars to your voice commerce strategy, Focus on the user as real estate is limited  Environment and context awareness There is no hierarchy in Voice Linguistics Focus on delivering short responses It is a tactic and strategy-packed episode!   ----------- FACEBOOK GROUP...CONTINUE OUR CONVERSATION The eCommerce GrowthAccelerator Mastermind Facebook Group has just launched. It is a community...    ✔️ for founders and experts passionately involved in eCommerce  ✔️ for the truly ambitious wanting to make an impact in the markets they serve ✔️ for those willing and open to help and share with other members   Here is where to apply to join the Facebook group >>http://bit.ly/ecommercefb

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voice summit AI day one (official). focus is on the Voice Commerce. #VOICE2019 #RoadToVoice . Hey Google, talk to Aperture Science" . Reflection: * Aperture Science * "Hey Google, talk to Aperture Science" Voice First Tech "hey Google, Talk to Voice First AI" voicedrycleaner.com LinkedIn: goo.gl/h8GdnM Instagram: goo.gl/5ypZke  Facebook: goo.gl/bzr2Pp  Twitter: goo.gl/sdyjwK  YouTube: https://bit.ly/2F8eTwt  . Pat "Sweets" Sweetman Instagram: goo.gl/i3ufET  LinkedIn: goo.gl/PyPFMW . Leave Feedback: "Alexa, Open SurveyLine" .   When prompted, use Name/Code: "voice 1st podcast". --- Send in a voice message: https://anchor.fm/voicefirstai/message Support this podcast: https://anchor.fm/voicefirstai/support

Sam Sethi talked with James Poulter about: Voice Commerce, Voice SEO, Internationalisation and Creating & Branding Alexa Voice Skills.

Join Mastercard's CMO and the chief executive of the WFA as they share results from the largest voice commerce research conducted to date focused on users thoughts and experiences of voice assistants. This session will address the implications of the research results for global brand owners as well as announcing an exciting new global initiative for clients looking to increase their knowledge and influence in this area. Speakers include: Raja Rajamannar, WFA President & Chief Marketing & Communications Officer and President Healthcare, Mastercard Stephen Loerke, WFA CEO Frederic Colas, Co-Founder and CEO, Fast-up Partners Moderated by Jen Faull, brands editor of The Drum

Entenda mais sobre uma das mais interessantes inovações do e-commerce: a compra por voz (Voice Commerce). Entrevistado: Rodrigo Martucci Rodrigo Martucci é a maior referência de Inbound Commerce no Brasil e o pioneiro a trazer a metodologia para o país. É formado e mestrado pela Universidade de Massachusetts e já realizou workshops em Boston sobre influencer marketing e marketing digital em geral.

In this episode, we discuss the Siri announcements from WWDC19, the Alexa announcements from reMARS and the Future of Voice Commerce report.WWDC AnnouncementsAlexa ConversationsAlexa Cross-Skill ScenariosThe Future of Voice Commerce report See acast.com/privacy for privacy and opt-out information.

Voicesell Raises $4M for Voice Commerce

After being published in the Harvard Business Review with the article, How voice could change the way we shop, Kane gives a high level overview of the piece in a presentation to those who attended the General Assembly event, Voice Commerce: the future of shopping? See acast.com/privacy for privacy and opt-out information.

An Alexa Skill Will Change Your Flat Tire as Urgently Shows New Path to Voice Commerce and Roadside AssistanceGet the Voice Marketing Flash Briefing on Alexa:1) Click "Enable" here: http://bit.ly/beetleflash2) Say, "Alexa, Flash Briefing."Subscribe on Apple PodcastsEnjoy this? Please leave a review on Amazon to help others find the show! Thank you. See acast.com/privacy for privacy and opt-out information.

Nutella tests out voice commerce with first sampling push in the USThis podcast is also available in the UK US Canada Australia and India as a Flash Briefing on @amazonecho devices and the #Alexa app (even w/out a device). Search for The Smart Speakers. ‪The links referred to are at: https://www.thesmartspeakers.com/links ‬‪Produced by Peter Stewart (@TweeterStewart) ‬‪#Voice #voicefirst #smartspeakers ‬Source by Seb Joseph, digiday.com

In dieser 6. Ausgabe von "KI im E-Commerce" beleuchten Daniel Höhnke und Tim Schestag die Übernahme McDonalds von Dynamic Yield, Daniel spricht über seinen Trip nach London zum Dotdigital Summit, die BVG hat einen Ticket-Bot gelauncht, Lidl veröffentlicht den LIA Chatbot und Wallmart steigt in den Voice Commerce ein! - Merchant Day (03.05.2018) in Hannover - OMR (07.-08.05.2019) In Hamburg - Shopware Community Day (23.05.2019) in Duisburg

The sun is shining in South London! And Geraint and Will are talking about Voice again. Coming up: - Skill of the Week "Paloma's Bedtime" - Voice Assistants and Audio Content - Siri Acquires Pull String - New Forecasts about Voice Commerce - Stats About 3rd Party Google Actions (or lack thereof) ...and of course our weekly Head-to-Head.  Don't miss out. 

In this episode, Teri welcomes Brian Roemmele, “The Oracle of Voice” and “The Modern Day Thomas Edison”Welcome Brian Roemmele!Brian is the consummate Renaissance man. He is a scientist, researcher, analyst, connector, thinker and doer. He is also referred to as the “Oracle of Voice” and is actually credited for having come up with the term “Voice First”. Over the long, winding arc of his career, Brian has built and run payments and tech businesses, worked in media, including the promotion of top musicians, and explored a variety of other subjects along the way.He actively shares his findings and observations across fora like Forbes, Huffington Post, Newsweek, Slate, Business Insider, Daily Mail, Inc, Gizmodo, Medium, Quora (An exclusive Quora top writer for: 2017, 2016, 2015, 2014, and 2013), Twitter (quoted and published), Around the Coin (earliest crypto currency podcast), Breaking Banks Radio and This Week In Voice on VoiceFirst.fm that surfaces everything from Bitcoin to Voice Commerce. He recently spoke at the 2019 Alexa Conference about where voice technology is going and introduced some of his incredible ideas.Where Voice Technology is goingThe talk he did at the Alexa Conference was dubbed “The Last Interface” and was based on the term “What if?”The Last Interface refers to the last interface that we will have with technology.We type to computers because they cannot understand our volition and our intent.Computers are already intelligent enough with current technology to take a user’s context and present to them the information that they are searching for. That’s the premise of The Last Interface.Intelligence AmplificationBrian presented this idea by searching through history how we developed the concept of why we speak (why we developed language). He found that we did it because our brain got too large.Humans had to offload memories into archival systems which became known as writing. Typing is an example of an extension of an archival system which means we are storing the things that we can’t pass on generationally on an offloaded system. Computers took over that and now we archive in systems and places like websites, Google, PDFs, and others, but it’s still an archival system and it still doesn’t transmit the volition and intent of an individual. The short term aspect is what Brian calls “The Intelligence Amplify”He doesn’t fully believe in the concept of AI (Artificial Intelligence) because he doesn’t think we can fully define what intelligence is in humans and where it comes from, and therefore, we cannot artificially create it in any way, shape and form that is human like.We have been trying to amplify our intelligence by archiving our world and our stories, whether they be allegorical, mythological or “factual”. Factual is as we see it today. All of our facts today will 1,000 to 10,000 years from now look allegorical to people because they will not be facts any longer, they will be seen as primitive.The Intelligence Amplify takes in everything around us. How this works; in this world, with the technology that exists today, the moment you’re born to the moment you die, is a device that will have a camera and a microphone. Assume that it has the highest security you can ever imagine and it never goes on the internet (it has no internet connection). It’s recording everything you’ve ever seen, everything you’ve ever read, every comment you’ve made, every comment you’ve heard, and everything is archived. All those things will be presented to you as the basis of your AI to derive context and to understand not only your paradigm (how you make you as you because you are the sum total of the experiences, good and bad, that define us as human beings), and so it starts amplifying your intelligence.During his talk at the 2019 Alexa Conference, he pointed out that the human being discards (exformation) over 99% of everything that comes through our senses.With The Intelligence Amplify, the best of us can be amplified.The Wisdom KeeperWhen we die, everything is thrown away, but not in the world of The Last Interface, because the next stage is called The Wisdom Keeper.The Wisdom Keeper (your Wisdom Keeper) is important because it is the sum total of all of your experiences, the essence of your experiences. Every human being has some wisdom to contribute to the world.A person’s Wisdom Keeper will be their testament, who they were.Listener Questions Do you feel that society is actually ready for what Brian has described (The Last Interface, The Intelligence Amplifier and The Wisdom Keeper)Will we ever be ready for the scenario that Brian is describing?Will this happen by default (is it already happening)?Use the Twitter hashtag #AIC66 to tweet your responses to the questions. Feel free to ask Brian a question and I will curate those questions and ask them to Brian at a future date. List of resources mentioned in this episode:The User Illusion: Cutting Consciousness Down to Size Other Useful resources:Voice in Canada: The Flash BriefingComplete List of Alexa CommandsReviews of top Alexa Skills in CanadaAlexa-Enabled and Controlled Devices in CanadaTeri Fisher on TwitterAlexa in Canada on TwitterAlexa in Canada Facebook PageAlexa in Canada Community Group on FacebookAlexa in Canada on InstagramPlease leave a review on iTunesShopping on Amazon.ca See acast.com/privacy for privacy and opt-out information.

In this episode, Teri welcomes Brian Roemmele, the “Oracle of Voice” and the “Modern Day Thomas Edison. Brian is the consummate Renaissance man. He is a scientist, researcher, analyst, connector, thinker and doer. He is actually credited for having come up with the term “Voice First”. Over the long, winding arc of his career, Brian has built and run payments and tech businesses, worked in media, including the promotion of top musicians, and explored a variety of other subjects along the way.Brian actively shares his findings and observations across fora like Forbes, Huffington Post, Newsweek, Slate, Business Insider, Daily Mail, Inc, Gizmodo, Medium, Quora (An exclusive Quora top writer for: 2017, 2016, 2015, 2014, and 2013), Twitter (quoted and published), Around the Coin (earliest crypto currency podcast), Breaking Banks Radio and This Week In Voice on VoiceFirst.fm that surfaces everything from Bitcoin to Voice Commerce.Key Points from Brian!The future of Voice: The Last Interface, the Intelligence Amplifier and the Wisdom KeeperWhere Voice Technology is goingThe talk he did at the Alexa Conference was dubbed “The Last Interface” and was based on the term “What if?”The Last Interface refers to the last interface that we will have with technology.We type to computers because they cannot understand our volition and our intent.Computers are already intelligent enough with current technology to take a user’s context and present to them the information that they are searching for. That’s the premise of The Last Interface.Intelligence AmplificationBrian presented this idea by searching through history how we developed the concept of why we speak (why we developed language). He found that we did it because our brain got too large.Humans had to offload memories into archival systems which became known as writing. Typing is an example of an extension of an archival system which means we are storing the things that we can’t pass on generationally on an offloaded system. Computers took over that and now we archive in systems and places like websites, Google, PDFs, and others, but it’s still an archival system and it still doesn’t transmit the volition and intent of an individual. The short term aspect is what Brian calls “The Intelligence Amplify”He doesn’t fully believe in the concept of AI (Artificial Intelligence) because he doesn’t think we can fully define what intelligence is in humans and where it comes from, and therefore, we cannot artificially create it in any way, shape and form that is human like.We have been trying to amplify our intelligence by archiving our world and our stories, whether they be allegorical, mythological or “factual”. Factual is as we see it today. All of our facts today will 1,000 to 10,000 years from now look allegorical to people because they will not be facts any longer, they will be seen as primitive.The Intelligence Amplify takes in everything around us. How this works; in this world, with the technology that exists today, the moment you’re born to the moment you die, is a device that will have a camera and a microphone. Assume that it has the highest security you can ever imagine and it never goes on the internet (it has no internet connection). It’s recording everything you’ve ever seen, everything you’ve ever read, every comment you’ve made, every comment you’ve heard, and everything is archived. All those things will be presented to you as the basis of your AI to derive context and to understand not only your paradigm (how you make you as you because you are the sum total of the experiences, good and bad, that define us as human beings), and so it starts amplifying your intelligence.During his talk at the 2019 Alexa Conference, he pointed out that the human being discards (exformation) over 99% of everything that comes through our senses.With The Intelligence Amplify, the best of us can be amplified.The Wisdom KeeperWhen we die, everything is thrown away, but not in the world of The Last Interface, because the next stage is called The Wisdom Keeper.The Wisdom Keeper (your Wisdom Keeper) is important because it is the sum total of all of your experiences, the essence of your experiences. All that data will be stored on your person in form of a holographic crystal memory.Every human being has some wisdom to contribute to the world.A person’s Wisdom Keeper will be their testament, who they were.Holographic Crystal MemoryThe breaches of people’s personal data like emails, pictures and others, and having that data leaked out to the greater public, will lead to some sort of rebellion to the idea that we will all have our privacy reaped apart.We are made to be private because that creates the dignity of an individual.The cloud has proven itself to be ineffectual to store even a few emails. Brian is not advocating for storing everything in the cloud, he just advocates that we are going to do it regardless, but hopes that people will be guided on it.When we have an intelligence amplifier in the wisdom keeper world, the penalty for hacking this non-internet connected device without the permission of an individual will be equivalent to a murder one charge.With current technology, we can store 15 to 20 years of a person’s life easily. These devices will eventually go smaller.In future, we will have holographic crystal memory. Crystalline structures are incredibly stable for holding information over long periods of time. We are using nano-doping within crystals to create the substrate that allows us to store information.The sum total of our experiences will be stored in holographic crystal memory because it will sustain over the ages. It is the survival archival system that will have the throughput, bandwidth, and storage system (petabyte capabilities) to store every single waking and sleeping moment of a person’s life.Links and Resources in this EpisodeThe User Illusion: Cutting Consciousness Down to SizeDr. Teri Fisher on TwitterDr. Teri Fisher on LinkedInPlease leave a review on iTunes See acast.com/privacy for privacy and opt-out information.

Argumente für ein wettbewerbsfähiges und wertebasiertes Europa im digitalen Zeitalter Am 24./25. Januar trafen sich zum fünften Mal Händler, Zahlungsverkehr-Experten, Dienstleister und Branchenkenner um sich für zwei Tage über den Status Quo, die Entwicklungen und Trends im Zahlungsverkehr auszutauschen. Insgesamt 175 Teilnehmer waren dabei um sich im historischen Soho House in Berlin zu treffen und gemeinsam zu diskutieren wohin die Reise im Payment geht. Mastercard, Google, Adyen, Wirecard, TLGG, SumUp, myToys, BVG, paydirekt, adidas, Deutsche Bank, MediaMarktSaturn, mytaxi, Otto Group, ADAC, Conrad Electronic waren nur einige der Unternehmen die auf der Payment Exchange vertreten waren. Auf den Panels oder als aktiver Zuhörer, auf der Payment Exchange trafen sich wieder einmal viele der wichtigsten Vertreter der gesamten Branche um sich auszutauschen und in Dialog zu treten. Auf insgesamt acht Panels wurde mit Branchenkennern und Branchengrößen über Themen wie Payment im Mobility, PSD2 und die Möglichkeiten für Händler, Status Quo im Mobile Payments, die Entwicklungen im Voice Commerce, Instant Payments und Instant Credits, Zukunft im Zahlungsverkehr, die DSGVO und ihre Folgen für den Handel oder Fraud Prevention & Protection diskutiert. Abgerundet und erweitert wurden die Diskussions-Panels mit Vorträgen und Erfahrungsberichten u.a. der Deutschen Bank (Michael Koch) mit Apple Pay oder Argumente für ein wettbewerbsfähiges und wertebasiertes Europa im digitalen Zeitalter (Christoph Bornschein). Genau diese Keynote, die so spannend wie speziell war, wollen wir euch heute in ganzer Länge präsentieren. Was ist eine erstrebenswerte Zukunft mit den Werten der Digitalisierung umzugehen und wie kommen wir hin zu diesen Werten? Wie können wir unsere Zukunft mit der Digitalisierung zu gestalten? Wo sind unsere eigenen Stärken, wo unser Inventar um die Digitalisierung voranzubringen? Der digitale Wandel wurde zu lange als nächste Optimierungsstufe verstanden, nicht als die umfassende Umwälzung von allem, die er darstellt. Dafür haben die wenigsten einen Plan oder auch nur eine Zielvision entwickelt. Andererseits: An immer mehr Stellen wird klar, dass es mehr braucht als die Digitalisierung althergebrachter Prozesse – nämlich ganz neue Prozesse, neue Ideen, neue Unternehmen. Digitalisierung funktioniert nicht in kleinen Schritten, die Unternehmen müssen sich radikal ändern. Isolierte Maßnahmen und Innovationsabteilungen reichen nicht. Viele der großen Umwälzungen vom Umbau der Wertschöpfungskette bis zur Branchenplattform sind im Kleinen nicht umsetzbar. Erfolgreicher Wandel entsteht in einem gesunden Verhältnis zwischen treibenden und beharrenden Kräften. Christoph Bornschein, 1983 geboren, ist gescheiterter Jurastudent und laut Handelsblatt einer der 100 klügsten Köpfe Deutschlands. 2008 mitgründete er TLGG, eine erfolgreiche Agentur für digitales Wirtschaften. Die Agentur berät Bundesministerien und Dax-Unternehmen bei der Digitalisierung. Aus dem Gründertrio wurde in nur zehn Jahren eine renommierte Digital-Business-Agentur mit 180 Mitarbeitern in Berlin und New York. Im Zusammenspiel der Gründer ist Bornschein dabei der global präsente Lautsprecher. Er berät internationale Konzerne, Marken und Organisationen, Medien und Ministerien. Er liest, schreibt, hört zu, redet und reist viel, hat ein gutes Gedächtnis und oft recht. Sein wichtigstes Thema bleibt die Digitalisierung, die er in allen Facetten in Politik, Gesellschaft und Wirtschaft beobachtet, erklärt und vorantreibt. Wir danken unseren Sponsoren: - FinCompare - Mastercard - smartsteuer

Einen kurzen Einblick in die PEX19 haben wir euch in dieser Woche schon gegeben und wie bereits erwähnt wollen wir in gewohnt bekannter Manier euch einige Inhalte für die Daheimgebliebenen nicht vorenthalten. Am 24./25. Januar trafen sich zum fünften Mal Händler, Zahlungsverkehr-Experten, Dienstleister und Branchenkenner um sich für zwei Tage über den Status Quo, die Entwicklungen und Trends im Zahlungsverkehr auszutauschen. Insgesamt 175 Teilnehmer waren dabei um sich im historischen Soho House in Berlin zu treffen und gemeinsam zu diskutieren wohin die Reise im Payment geht. Mastercard, Google, Adyen, Wirecard, TLGG, SumUp, myToys, BVG, paydirekt, adidas, Deutsche Bank, MediaMarktSaturn, mytaxi, Otto Group, ADAC, Conrad Electronic waren nur einige der Unternehmen die auf der Payment Exchange vertreten waren. Auf den Panels oder als aktiver Zuhörer, auf der Payment Exchange trafen sich wieder einmal viele der wichtigsten Vertreter der gesamten Branche um sich auszutauschen und in Dialog zu treten. Auf insgesamt acht Panels wurde mit Branchenkennern und Branchengrößen über Themen wie Payment im Mobility, PSD2 und die Möglichkeiten für Händler, Status Quo im Mobile Payments, die Entwicklungen im Voice Commerce, Instant Payments und Instant Credits, Zukunft im Zahlungsverkehr, die DSGVO und ihre Folgen für den Handel oder Fraud Prevention & Protection diskutiert. Abgerundet und erweitert wurden die Diskussions-Panels mit Vorträgen und Erfahrungsberichten u.a. der Deutschen Bank (Michael Koch) mit Apple Pay, Argumente für ein wettbewerbsfähiges und wertebasiertes Europa im digitalen Zeitalter (Christoph Bornschein) und Empfehlungen zur Zusammenarbeit zwischen Konzernen und Start-ups (Peter Borchers). Mit Letzterem wollen wir heute anfangen. Peter Borchers hat zahlreichen Corporates geholfen, erfolgreiche Start-up Programme aufzubauen. U.a. war er CEO von Allianz X, Gründer und Leiter von hub:raum (Telekom) sowie mehrere Jahre im Digitalbeirat der Bundesregierung. Heute berät er CxOs namhafter Unternehmen beim Aufbau digitaler Businesses. Wir danken unseren Sponsoren: - FinCompare - Mastercard - smartsteuer

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Allan Porras CEO de 4Geeks nos platica de vCommerce en este nuevo podcast. El comercio de voz es una de las tendencias que tienen mayor empuje en estos años debido al gran cambio que generará en la experiencia de los usuarios. Además la gran cantidad de dispositivos basados en voz que manejamos en el día a día nos da muchas oportunidades para investigar y crear y conectar software fácilmente como lo vimos en el Geek Hour #3 de Google Assistant. Recuerda que puedes enviarnos tus dudas y comentarios en el formulario de contacto. --- Send in a voice message: https://anchor.fm/geekhour/message

In this episode, Teri welcomes Brian Roemmele, a scientist, researcher, analyst, connector, thinker and doer. He is referred to as the “Oracle of Voice” and is actually credited for having come up with the term “Voice First”. Over the long, winding arc of his career, Brian has built and run payments and tech businesses, worked in media, including the promotion of top musicians, and explored a variety of other subjects along the way.Brian actively shares his findings and observations across fora like Forbes, Huffington Post, Newsweek, Slate, Business Insider, Daily Mail, Inc, Gizmodo, Medium, Quora (An exclusive Quora top writer for: 2017, 2016, 2015, 2014, and 2013), Twitter (quoted and published), Around the Coin (earliest crypto currency podcast), Breaking Banks Radio and This Week In Voice on VoiceFirst.fm that surfaces everything from Bitcoin to Voice Commerce.Key points from Brian!The exciting aspects of a true voice first personal assistant.A Thought ExperimentWaking up from being born there is a device which your parents and family agree to have on them at all times.The device is highly secured and not connected to the internet and it only sends and brings information.It records the story of your life in audio and video imagery that you will probably never look at.That will be the beginning of your voice first assistant (voice first, not voice only).It becomes a memory system for you. Throughout your life you’re going to refer back to it in simple commands like, “Alfred, was I on March 22, 2037 at 3pm”The only way all that works is if there is a form of highly regarded privacy. None of the information in the personal assistant will be on the cloud or in the internet.You are a 49 year old father of three and you are driving along in your self-driving car and unfortunately the car decides to drive off a cliff due a glitch in the program. What’s left is phenomenal; your voice first personal assistant.There will have to be rules and laws of how that information will be stored or erased.A program might be there to eliminate all those things that you don’t want your children to have raw access to, but you will want them to have access to the sum total of what your knowledge and experience was. That will form the book of your life.That book of your life might generate into a hologram or embodied in a robotic system.When your son turns 28 years old, he might turn to your essence (your voice first assistant which is still there) and say, “Dad, I’m getting married today and I need some advice. How did you do it?”The voice first assistant can respond as a third person and in the first person and advise him based on your experience.What we will have is the ability to audit memories that these people have allowed to be audited and be able to have conversations with those memories.The Voice First RevolutionWe will be using our computer in a much different way.Social media will look a lot of different that it does today.We will look things up but we will be asking for the best results.Voice commerce (shopping) will be a massive industry just web commerce and mobile commerce really made the internet.Advertising will be much more different. We are not going to be interrupted or allow our experiences to be adulterated, but we will seek out experts and influencers that we have concluded through our smart assistants that will have researched on our behalf.The Meaning of Voice First Health to BrianElderly people are becoming isolated because of the reality of societal existence as we are today. We used to live communally as big family but now we separate ourselves.The elderly don’t get to speak very often because nobody wants to talk to them anymore.Voice first technology will enable the elderly to at least create some dialogue and ask questions. The technology is extending their usable lives. They are able to inform themselves, reach out into the world, get access to podcasts and get access to information that they would not have had access to because the user interface is not getting in the way.Links and Resources in this Episode Voice First Revolution with Brian Roemmele (Part 1 of this Interview)Brian on TwitterBrian on QuoraDr. Teri Fisher on TwitterDr. Teri Fisher on LinkedInPlease leave a review on iTunes See acast.com/privacy for privacy and opt-out information.

In this episode, Teri welcomes the "Oracle of Voice", Brian RoemmeleWelcome Brian Loemmele!Brian is the consummate Renaissance man. He is a scientist, researcher, analyst, connector, thinker and doer. He is also referred to as the “Oracle of Voice” and is actually credited for having come up with the term “Voice First”. Over the long, winding arc of his career, Brian has built and run payments and tech businesses, worked in media, including the promotion of top musicians, and explored a variety of other subjects along the way.Brian actively shares his findings and observations across fora like Forbes, Huffington Post, Newsweek, Slate, Business Insider, Daily Mail, Inc, Gizmodo, Medium, Quora (An exclusive Quora top writer for: 2017, 2016, 2015, 2014, and 2013), Twitter (quoted and published), Around the Coin (earliest crypto currency podcast), Breaking Banks Radio and This Week In Voice on VoiceFirst.fm that surfaces everything from Bitcoin to Voice Commerce.Getting into VoiceInitially thought he would be a physicist. Studied physics very early.He had a love for physics, astrophysics, astrobiology, mathematics, computers and a lot of other things.As a young boy he had friends whose parents worked at Bell Laboratories and that was how he saw a voice synthesizer for the first time.He was always interested in astronomy. The physics, mathematics and computer programming aspects of it was coming to play. He was always thinking what the technology would look like in the future. He started writing what he calls the “Voice Manifesto” which is now “Voice First” and it was based upon what he was seeing taking place and what he started to see as a true AI-informed personal assistant.He had to put a lot of that work to the side as the technology in the early 90s wasn’t there to achieve the things he knew they needed to achieve.He went into payments because he developed some of the first point-of-sale systems and later on some of the first payment systems that integrated with online shopping carts.The Voice RevolutionWe are in the embryotic stage of the voice first revolution.Because the computer was so dumb and so slow when it was invented, we had to invent a new way to communicate with it. We developed the keyboard and then the mouse.Steve jobs informed the first major revolution in computer-human interaction with the graphical user interface which liberated the human from having to remember a series of commands to inform a computer to do something.The next liberation was the touch screen.He had predicted that we would ultimately end up talking to our computers and they would understand us in a very practical way.Voice will be the way we do things.Anybody can increase their creativity by a huge margin just by talking to a recorder while they’re walking around to document their ideas. To be really good at it one can use Siri text-to-speech recording on the iPhone or the Android equivalent.It’s called a revolution because we are finally going to be liberated from being tied to the machine, and being the end project of a Google search. We can find 12 Billion results in a half a second on Google but we still have to sort it out.Amazon naming their assistant Alexa and Google not naming theirsWe tend to anthropomorphize anything that has human characteristics.If it has a female quality voice we are going to call it a “she”The female voice is a voice of authority because it’s the very first sound we hear before and after we are born.When we hear the female voice we assign it authority. Research shows we perk up when we hear our mom’s voice and our mom can command us to do things that no other human can do even at an older age.List of resources mentioned in this episode:Personal Voice Assistant with Brian Roemmele (Part 2 of this Interview)Brian on TwitterBrian on QuoraOther Useful resources:Voice in Canada: The Flash BriefingComplete List of Alexa CommandsReviews of top Alexa Skills in CanadaAlexa-Enabled and Controlled Devices in CanadaTeri Fisher on TwitterAlexa in Canada on TwitterAlexa in Canada Facebook PageAlexa in Canada Community Group on FacebookAlexa in Canada on InstagramPlease leave a review on iTunesShopping on Amazon.caThe Alexa Conference, presented by VoiceFirst.FMuse promo code ALEXAINCANADA for 20% off See acast.com/privacy for privacy and opt-out information.

eCommerce enables businesses to engage with a global audience. Voice Commerce builds on the foundation of eCommerce by creating a new context where people shop. Voice creates new context for people to shop. Voice First helps businesses realize the potential of voice on Google Assistant, Amazon Alexa, and Siri. Get Started: VoiceFirstTech.com/voice Pat "Sweets" Sweetman: Instagram: www.instagram.com/sweetmantech/ LinkedIn: www.linkedin.com/in/patricksweetman365 --- Send in a voice message: https://anchor.fm/voicefirstai/message Support this podcast: https://anchor.fm/voicefirstai/support

Welcome to episode 12 of the Voice for Voice! We're going to be taking a look at how Virgin Trains' Alexa Skill has been going (HINT: very well). Argos and Google Home have integrated! This is huge news for Voice Commerce. We'll be taking a look at what this means for the Great Voice War with Alexa, and for Argos' competition with Amazon. Congratulations to Drawerz! You have won Skill of the Week with the 'Hurricane Center' Skill, a voice-app that gives real-time updates on storms in the Carribean. Finally, our head-to-head between Google Home and Amazon Alexa...who is Roald Dahl?      

The one where Jo + Mo go throw down on the recent report from "The Information" that claims only 2% of the 50 million Alexa smart speaker owners use it to make purchases. In this episode things get a little too personal...

The one where Jo + Mo go throw down on the recent report from "The Information" that claims only 2% of the 50 million Alexa smart speaker owners use it to make purchases. In this episode things get a little too personal...

According to a recent study conducted by audio and AI company Voysis, more than half of voice commerce is conducted on mobile phones with assistant programs like Siri or emerging platforms that are enabling audio conversions.However, the rise of mobile voice sales is also a result of retailers investing more heavily in voice-activated mobile apps and technology, according to Ryan Macinnis, director of marketing at Voysis. See acast.com/privacy for privacy and opt-out information.

In Episode 8 spreche ich mit Volkmar Vogel. Er ist der Kopf des „Voice Assistant“ Teams bei REWE Digital und verantwortlich für die Umsetzung des REWE Alexa Skills bzw. der REWE Action bei Google. Er spricht über die Herangehensweise bei REWE, Funktionen der Voice Apps und teilt seine Sicht auf die Entwicklung rund um Voice Commerce!

We're bringing you a bonus episode - we sat down with Kiri Masters of Ecommerce Braintrust Podcast to talk about the proliferation of voice and voice commerce - and how it's changing the perception of what a brand is and how they engage their customers. To listen to the WHOLE thing head over to ecommercebraintrust.com and listen to Episode 19!

Voice is dominating commerce experiences: but is it kitsch or is it kismet? What separates retailers who are implementing voice strategies? Ryan MacInnis of Voysis joins us to talk about how to give your brand a voice in a world spoken by Alexa. Plus: Facebook Fiona and Aloha - one more smart speaker / tablet to contend for our attention.

EP117 - Listener Questions Amazon launches"Ship with Amazon" Listener Questions Q1: Amit Agarwal- Thanks for the amazing podcast. What is the future trend in pricing ? EDLP or coupon based pricing? Most new retailers will adopts EDLP, promotions aren't as effective in the age of transparency, but it's very hard for existing promotional retailer to switch.  Eventually we'll get to more dynamic, personalzied pricing.  Every Nanosecond Low Pricing #ENLP! Q2: Kiri Masters - What are the coolest or smartest things that brands and retailers are doing with voice commerce? And, what is within reach for smaller brands who don't have a $200k+ budget to drop on developing skills, etc. Where are we on the maturity curve? Transactions are limited to recurring and replenishment purchases, so Pizza places and Starbucks have the early lead.  Brands like Patron and Tide have made good use of voice skills for top of funnel marketing.  Small brands should think about voice for on-site search, and voice SEO on search engines.  It's VERY early in the maturity curve. Q3: Patrick Paroline - Hi guys I love the podcast listen to it every week. When the numbers say that e-commerce revenue is up 17% does that include Amazon? If so what would be the e-commerce industry revenue increase if you took out Amazon? I believe you guys said that Walmart.com growing and 60% and Amazon at 30%. Would this mean if you removed these two companies then e-commerce as a whole is contracting Good question!  If you take the top 3 retailers out, e-commerce growth is very modest:   2017 GMV 2018 GMV 2018 Share YoY Growth Amazon $177 $230 49% 30% eBay $35 $37 8% 5% Walmart $15 $24 5% 60% Other $173 $177 38% 2% Total $400 $468   17% Most e-commerce data is based on or correlated to the US Commerce Dept data, which is somewhat suspect.  Jason and I both believe the total market is probably a bigger, which means "Other" is probably bigger, and growing faster than 2% but still much slower than Amazon/Walmart. Q4: Ari Nahmani - Mobile payments in 2018 - can we hear more about Android Pay / Google Payments API, Apple Pay, W3C Payment Request API, etc? Do we have any data that shows that when implemented properly, these things truly reduce the 'mobile gap'? Apple Pay and GooglePay have loyal but small user bases.  Paypal and Pay With Amazon have proven that digital wallets do improve conversion.  W3C Payment Request is great, easy to implement and likely to improve conversion, most sites should have it on their roadmap to implement. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 117 of the Jason & Scot show was recorded on Thursday February 15, 2018. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. New beta feature - Google Automated Transcription of the show Transcript Jason: [0:25] Welcome to the Jason and Scott show at this is episode 117 being recorded on Thursday February 15th 2018 I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scott Wingo. Scot: [0:40] PJ's women walking back Justin Scott show listeners, will Jason's covellite Newsweek to our couple things want to cover before we jump into listener news we warmed up the old Facebook page which, is my responsibility and I have to have a met a couple that I have not been very active posting to our listeners there so one of my New Year's resolutions I know it's so late for those here. Late February is to try to be more active on there and then gauge hook so we are going to be able to handle on some pretty great listener questions so we got today. I before you jump into that you have a new gadget on here about. Jason: [1:19] I did I'm a very romantic guy so for Valentine's Day I got my wife a apple home pod. Scot: [1:25] Wow nice that will last longer than a dozen roses. Jason: [1:30] Yeah it will although I don't think it was a big hit I think she appreciated the gesture and my super artistic wrapping you can you can't even imagine how impressive that was. But the homepod itself I wasn't personally very excited about like I had read a bunch of mediocre reviews as we talked a lot about on the show I have a house full of Alexa devices. Extra Alexa devices at the moment. [2:01] Into the really wasn't anything I was looking forward to in a homepod but my wife is heavily steeped in the Apple Echo System she had mentioned it a few times. And she is very heavy Apple music user so I figured okay well you know what I mean it's present for her she's been talking about so we'll we'll go ahead and get one and I'll surprise her. And I'm sorry to report that all of the mediocre reviews we sort of experience first-hand right I guess. [2:33] Like I don't think Siri is as useful as as Alexa in general and the version of Siri on the the. Homepod is kind of a dumb down version of Siri so it was kind of annoying it seems to understand us a less than. [2:49] Then the Alexa does I will say the audio Fidelity is great like the audio it's definitely a higher-quality speaker than any of my Alexa devices which are all Amazon first-party ones I don't have any of the. [3:00] The third party speakers sounds great but the voice interface sucks and it's it's just not compelling to have this. [3:09] Extra Gadget in your house just to play One music service. [3:16] And so I think even my wife whose Apple fangirl and kind of disposed to like their stuff I don't think she likes it enough to keep. Scot: [3:25] Man do you have the so I've read a lot of people that compare it to the Sonos Sofia what their name is for the one with Alexa. Jason: [3:32] I think it's the soonest one that has Alexa in it and I played with it. I haven't had it in my house and I think those are mixed bag so I could this has really good audio quality in general I actually have a bunch of Sonos speakers. [3:49] And people are saying that it's comprable audio Fidelity to the homepod if anything it's maybe, a hair lower-quality there's some pretty sophisticated auto-tuning in the Apple speaker that I'm not sure the Sonos matches but that sentence is a hundred bucks of alas, you know it's it's debatable whether it has worse audio Fidelity and it supports Alexa and there soon going to add Google Assistant to it as well so way better value way more utility the only reason I even bought one. [4:23] Is it actually Amazon slightly neuters all the third party speakers so, the only music service that the third party speakers. Port is Amazon music which is mostly what we use in my family on the Alexa devices but if you're a Spotify or Pandora user and you know there's a very good. Spotify experience on the on the indigenous Alexis I think I think that might be what you use if I remember right. [4:52] Spotify got yep good sapientrazorfish clients so we certainly like Spotify. [4:59] But they're the the. [5:04] Amazon doesn't currently make that available on the 3rd party speakers that have Alexa in it which isn't like clearly an intentional way to disadvantage the speakers. Scot: [5:14] Directions to Sonos I have also a Sonos system and it's pretty agnostic you know so I can like being Spotify to it XM radio I think it'll do Apple music. Jason: [5:26] I think it will and. Scot: [5:29] Just weird that that one is going to be like almost a step back for them. Jason: [5:33] Well so whistler's check me on this but I think the actual case the Sonos one speaker is a Sonos speaker and so it actually runs the Sonos firmware and you can use the Sonos app so so you can run Spotify. Using the Sonos app on your Sonos one speaker what you can't do is use Alexa voice commands to play, Sonos to play Spotify music on that Sonos one. Scot: [5:58] Look up a lot about the speaker Market here and then I've seen reports that the homepod is leaving white rings on Aaron's furniture did did it also damage your furniture. Jason: [6:11] So it is not where we have it on Formica desk so it may be a little safer but so it's not on like a nice piece of wood furniture but I have seen the same report it is, the speakers both slightly smaller than I expected it to be I mean it's it's it's about the same height as my Alexa's and it's a little fatter and I expected it to be. [6:33] Maybe taller but it's it's super heavy for its eyes like it's very it's very dancing it's because it has this big subwoofer in the bottom then I guess it's just now putting so much low. Low energy that it's moving around a little bit and it has like this white rubberized. Donut on the bottom of it and apparently when that thing moves around it it's leaving a mark. Scot: [6:59] So you're just about the same size as the old the original XO kind of the cylinder or more like the little one that has like a felt kind of filter. Jason: [7:07] Yeah I know so it's the same height, patches I'm staring at them side-by-side it's it's like a touch shorter than an original of Alexa cylinder it's much it's much better than Alexa in fact it's it's. [7:25] Diameter is probably like at least twice twice the diameter of the Alexa. Scot: [7:31] Well. Jason: [7:32] And it does have a weird it it it's also covered in fabric but what's it weird it freaked me out the first time I picked it up it almost feels like you can Dent it it almost feels like it squishes in a little bit. [7:44] And then it seems like it it restores it's ya. Scot: [7:48] Yeah that makes you were either going to punch her thumb through the thing you don't want to do that. Cool thanks for that Gadget experience report it wouldn't be a Jason Scott show without some. Amazon news new your margin. [8:15] Okay this one dropped it was bad timing for us from a podcast perspective cuz we recorded our show last Thursday, Idol episode 116 and then sure enough Friday morning so big amazon news dropped and this is Amazon you know. It's not clear if it was, leader what happened but yeah they've been working with some third-party sellers for this full-on delivery service that's called ship with Amazon so it's going to Pilot in La it looks like and articles I read said. It's going to roll out in 240 cities pretty quickly and the reason that makes sense is prime now is in 40 cities and Prime now built this super like. 299 car delivery Network called Flex So reading those tea leaves you know what I'm thinking is happening here is. [9:05] Amazon started Flex to work with their 40 Prime now the foeman centers which are a different footprint than their normal. Fulfillment centers then they started doing some deliveries out of traditional fulfillment centers with their own network of flex drivers and also. Actually Amazon employees and whatnot and then now it looks like they will offer to third-party sellers the ability to ship with Amazon where if you were a third party and La let's say you were. I'll pick on my friend Jackson who's I-84 city has a big Warehouse in LA and someone in La bought one of those products they could get that product in 2 hours and an Amazon driver would come to his Warehouse. Pick this up and take it to the customer and so that would Leverage The flexnetwork so. [9:52] That's pretty nursing and you know I we've been talking a lot on the show it was my 2017 prediction that I react for this year that Amazon will get more into dolak Direct Delivery and here you see yeah it's it's not. [10:06] That hard to jump from that part of the Venn diagram to hey you. Retail RX Nordstrom's here's your fulfillment centers we can help you deliver as well and then you can even adjust that product into the. Burgeoning Amazon Fulfillment system network with airplanes and everything and effectively have a full-on FedEx UPS competitor. Jason: [10:31] Yeah and I think that's something that that you in particular but we've we've discussed on the show a number of times that that that seems like a likely play for Amazon to make. Scot: [10:44] Yeah it is there since internet retailer and I'll put in there this cuz I know you how I feel about surveys but they did a survey of I think it was 200 retailers and when I looked at, the size of sellers you know, you know and it but then like a good a third of them were more larger retailers and I are 500 types awesome like 70% said they would, it was either strongly try or are we. [11:10] Only 30% said they wouldn't use an Amazon shipping service in the 70% said half of that 70% said it would have to be a bit cheaper than current offerings and I think it's very very interesting. [11:22] This holiday, probably not because usually impacted but next year's come you're very interesting because I know you said when you draw the lines of the amount of shipping needed out there and what's available Amazon will it consumed most of it and you know seems like Amazon's read those tea leaves and is finding a release valve with this new ship with Amazon program. Jason: [11:44] Exactly and you know a couple of things kind of come to mind, the day before and a podcast we we had talked about some of their seller fulfilled FBA programs and including a new program where they were putting their own software and customers warehouses in, clearly like those two pieces of news are at least partially related you can imagine if a bunch of. Shippers are running Amazon software to manage their shipment and you know that that, Doppler could take that shipping method and and you don't have sort of a biased towards Amazon shipping service. Scot: [12:27] Yeah yeah it's good if it's going to be interesting to see how this plays out and then you know a lot of people will say, well you know this route is unprofitable that routes and profitable I was kind of stuff but you don't have me watch Amazon kind of decompose other markets pretty quickly they were the prophet is so don't go and you know it there. Their profit is your profit is their opportunity right so they're going to go and they're going to find the routes that are most profitable for third-party shippers and they're going to pull those in the house cuz it'll by Logic if it's. Probable for for the shipper it will be. Amazon will have the best savings by cutting that Loop out so so so we really interesting to see what happens when they start doing this you know you can only look at it from a low Amazon just overdid 1.1% of volume because that .1% of volume could be like, 8% of margin of the deal that people have one with Amazon supposed to be really interesting to watch the positioning here. Jason: [13:26] Exactly I think like they think they don't have to completely match, UPS and FedEx is Network to disrupt them right if they just take some of those most profitable deliveries and bring those in-house you know that that can create enough of an inflection point that causes some new unique paying for UPS and FedEx and I think, I don't think Amazon wakes up in the morning and goes how can we ruin UPS is life and I think they're more thinking about how they can make their own lives better you know this, saw some of their their Peak demand problems that solves like controlling one of their fastest growing expensive lines which is shipping and in the long run you could imagine then building all kinds of. Reverse Logistics services that UPS and FedEx just might not be that interested in but that are. Really important customer experiences for e-commerce right like so easier returns. You know you you hypothesized that hey there's a bunch of warehouses that are all all the Feeling by Amazon and they all have Amazon software in there like Amazon could have literally trade a new Marketplace. For warehouse capacity and sort of flex store Amazon Goods in other people's warehouses that are running their software you know you in a two-sided Marketplace exactly. Like they do for for 3rd party selling so so lots of interesting new things that could evolve from here that make the super interesting. [14:55] A couple of things like that that I had to point out, I do feel like you have been talking about this for an awfully long time I know calling Sebastian was one of the first analyst to talk about this but I did have to chuckle a little bit like I feel like the entire all of Twitter broke their arms congratulating themselves. Predicting this. [15:14] And I'm not sure like that you know it you had to be the cleverest person in the world to predict this 3 months ago that Amazon would eventually try to monetize this like you have given that that's the model they've. They followed with so many other things so I did I do think it's funny I may be made a joke that like the only person on the planet that didn't fully predict this is the CEO of of ups that kind of had a. Last year that we don't believe that there is for Amazon strategy is to do it themselves and the reason we believe that is is we have this huge infrastructure we're investing in technology we have a great Mutual relationship with Amazon. Like you don't obviously that was a bad day at UPS when when Amazon when SWA week. And coincidentally enough this is the month when our friends at FedEx and UPS do their annual rate increases and so this year if you're a shipper. You're the base UPS and FedEx rate went up by 4.9% so that's a huge. [16:17] Operating expense for most e-commerce business is to absorb mini which are struggling to be profitable already. Now they're their operating costs are 5% more and oh by the way most of the shipping went up even higher because. FedEx and UPS are really design for business-to-business shipping so they're highly optimized for taking package it Parcels 2. Businesses their least efficient at deliver at residential deliveries and so a number of years ago they introduced a surcharge. For residential deliveries to kind of compensate them for the for the the greater expensive this home deliveries and those surcharges went up its kind of, on a sliding scale so it's there's not an exact number but the surcharges went up like 8%. [17:05] So very meaningful increases from FedEx and UPS and it's cool you know they're there. Maxed out on capacity they're not growing as fast as demand is growing and so they're trying to you know maximize the value of the capacity they have by charging more. Scot: [17:21] Yeah yeah and a couple other interesting facts so FedEx says no one customers more than 3% of their volume so that you know a lot of people read that and say that's kind of where Amazon is Amazon definitely sends, you know the most between faxing UPS to UPS and UPS says Amazon's about 10% of their volume so it's not cataclysmic for any of these guys. [17:45] To go to go to lose some of the Amazon business what would I think everyone underestimates though is Amazon just kind of you know. [17:53] Picking these very profitable businesses and offering them even if it doesn't involve Amazon it all eventually and then that's going to be your just like cloud computing you can you can host Netflix host you know on 8th and it's like. [18:06] Competitor using their Cloud infrastructure which is the old world off on the world doesn't make any sense at all, but enough for Netflix economically are so attractive they're willing to do that and you don't so what if I don't know, I don't Walmart would never do it but what if Macy's start Cent shipping ring what Apple started doing deliveries using Amazon Network you know that starts to get. [18:29] Pretty interesting and mind-bending of what some implications are. Jason: [18:33] The apps absolutely I will look like, minor props like UPS and FedEx are well-run companies like there's they're smart to be making the most they can on the capacity they have and props to them for not having a huge customer concentration problem is that in most B2B business as you you have a much bigger concentration problem then your largest customer being 3% of your business. Scot: [18:57] Yeah cool so that was the big news let's make sure we will make sure we cover these listener questions so let's jump into him. [19:10] Questions questionnaire questionnaire questionnaire questions Jason we got for really meaty questions, and it was good news for me three of them were really in your alley and one is mine so let's ask you the first question so this is from admit Agarwal and he says thanks amazing podcast so clearly am it has impeccable taste, and and is awesome to begin with and he wants to know what's the future Trend in pricing everyday low pricing or coupon base. Pricing?? So maybe. You know I know your ninja live on this but maybe give us a 101 on What is edlp what's it mean online and then where do you think kind of retail pricing goes in and eCommerce pricing. Jason: [20:00] Yeah, so so edlp is an acronym for everyday low prices in the retail Echo System the retailer that then most. Support cdlp unit it literally is sort of kind of their their core value proposition is Walmart so in in general they they very aggressively try to get, prices on all their goods as low as possible and in general the pricing does not fluctuate a lot based on sales and promotions. Scot: [20:30] The idea is the consumer doesn't have to worry that they're getting low price they just kind of know and and all automatically roll it back if if target has toothpaste at a buck you know you can count on Walmart to do a quick roll back and I'll be at like $0.99 so. Jason: [20:45] NN light they don't make as big a deal about it being their cultural diversity different reason Costco is a great example of edlp like they, Costco literally has hard rules for the merchant about, the maximum margin they can take on a product so when the price to them goes down they they are literally mandated to pass that price on to the, the customer and so you know and you don't answer I walk through Costco looking for sales you your condition that everything in prayer and Costco is a. Consistent like you know good deal based on volume and and all these things and in so. Those are the kind of retailers that are on the edlp side of the spectrum for a long time JCPenney was the poster child for promotional pricing and they still are very promotional but what made in the poster child is. When the former retail Guru from Apple Ron Johnson went to JCPenney he tried to change them from their highly promotional pricing strategy. To essentially edlp and said that that really raise the profile of how promotional. [21:53] JCPenney had been before but you know I would argue Macy is very is very promotional. And you know frankly most of retailers is pretty promotional said that the outliers are there. They're the largest retailers in in North America are the edlp retailers these new hyper aggressive grocery stores like Aldi and Lidl are also a deal. [22:20] So what's the future. I think the future is edlp like a if you just do a survey of the most successful retailers. They're edlp another and this is straining the definition of edlp slightly but another hyper successful retailer that edlp is Apple. [22:40] Like not not very promotional like the low price isn't particularly low. [22:46] You know it's very rare that they have deals and when they have deals they're not very deep. Very very consistent pricing and you've never seen a sale sign has never popped up anywhere in an Apple Store. So you work at all this successful retailers they're all edlp you look at a lot of the struggling retailers there more promotional. [23:08] You know I'm not sure that's that's a complete causation vs. correlation the reason I say that you DLP is the future pricing is. Because of digital disruption right like thanks to all the research we now do online and you know are huge access to information and the fact. [23:28] That you know there are no more secrets in the world anymore we've shifted from this world of what I call Price office gation where you essentially. Only saw the prices the retailer wanted you to see and when they did this kind of like fake is was pricing where they show you a low price high price Market out and show you a low price. You have no way to know that that high price wasn't really the price that was offered yesterday. Until you would believe the retailer today you read some app or some blog or you get some some. Email newsletter, and you you know exactly what retailers are playing what games with pricing until you we now have work this emerging world of perfect transparency. And in the world a perfect transparency promotions just aren't as effective. As they they used to be a lot of the the promotions rely on the psychological tricks that don't work as well when the customer is fully armed with all the information and who has a better deal. And how much more or less you're paying than the best deal in all these sorts of things so I sort of feel in general that transparency is. Forcing the world to edlp the most successful retailers are edlp and then I have to throw a huge caveat out there as. Both Macy's in the distant past in JCPenney more recently have proven to us. It's next to impossible to transition from being a promotional retailer to and edlp retailer. [24:58] So when customers are accustomed to those promotions they punish you when you try to make that transition and no return that I'm aware of his been willing to stick with. That transition long enough to make it work, so they all have tried taking an early hit and kind of reverted to the original pricing model in the same things are the plays out every holiday season when retailers, rely on promotions to sell more over the holidays and to comp against last year when they were also promotional in so we like most retailers that like. Have a history of promotions become addicted to those promotions and so far it's proven to be a almost unkinkable addiction so, don't expect to see a bunch of retards Sayo Goldberg said edlp beats promotional pricing so we're going to switch, I think you're going to have to wait for those business models to those retailers though to sort of expire or turn out and you'll see the majority of new retailers emerging and it's really all the Disney DeBrands adopting. Much more edlp pricing strategies and then the one big caveat on all of this is the new replacement for promotions in this edlp world because, personalized Dynamic pricing right so we're just starting to see this but in lieu of a one-size-fits-all 30% off on these deals. [26:29] Are all the custom offers you're going to get when you abandon something in your car that's based on, your unique shopping behavior in your past purchases and all the evil data that the marketers have collected about you and so you know I think Amazon's a perfect example of a highly dynamic edlp, pricer. Scot: [26:52] Yeah yeah the it's interesting because someone asked me Walmart, Cyprus NASA you know how do you think about Amazon in a DLP DLP world and I think of it as like every nanosecond low pricing right so full disclosure one of our futures at Channel advisor is every pricing engine and worship to these things and this is a very popular functionality for sellers cuz once you get to scale, you literally cannot keep up with the marketplace it's effectively a stock market for products on Amazon every, every sin is constantly repricing and sometimes it's up sometimes it's down. So this is why you know the Amazon bookstore doesn't have prices because they may find the, book that you're looking at 5 minutes ago lowered his price somewhere and they want to lower that price in a physical world you you can't change prices that quickly because the infrastructure just not really quite there yet so. [27:49] What is that do so. [27:52] Select Plus use Walmart to pick on them so they're they're edlp but then online they're going to be competing with Amazon so do you have these periods of time where your online prices are are very kind of more dynamic in your storage cuz of the, the nature of the the store being slow to be able to change prices. Jason: [28:09] Exactly that is the common practice right now is that very few really Progressive retailers have adopted what I call Universal pricing which means. They are for the same price to you regardless of Channel. Because they're edlp in the stores and they are there more to your point that you know there more Dynamic then daily online and then in the case of. [28:38] Walmart specifically like you can even think about the you know as as they sort of Jetta fi the value propositions at Walmart right, where you know jet will give you a custom discount based on your purchase as you're buying a bunch of stuff from this particular fulfillment center, so I'm going to make other purchases from that fulfillment center cheaper, or you're buying products from this particular vendor on the make other purchases from that vendor cheaper or you know that you opt out of some of the optional cost. And those sorts of things a big version of Walmart adopting that strategy more more globally is when you order something online from Walmart. And you're willing to have that item shipped to the store instead of to your home. Walmart has a very efficient delivery vehicle for delivering items to store and so. You're some of that savings that they're getting by not having to use UPS there now passing on to the customer and so the the ramifications of that. Greater Dynamic pricing online and then the definite ramifications of the personalized pricing online that your Point University retards have tried to do. Personal product pricing in in store. Has resulted in there being some unfortunate price fragmentation where you know there are now. Multiple prices at at Walmart right and I I feel like that's a imperfect compromise that Walmart has to deal with because. [30:07] Technically part of edlp should be it's the same low price everywhere. But because they're trying to offer this Dynamic pricing in this personalized offer system the pricing is different and. [30:20] Frankly getting more complicated not less because if you order online groceries and you're going to do curbside pickup. [30:28] Should you pay the same price for someone to walk around that store and pick all those items for you as someone that bought them in the store and did the work them self like you could you could you don't argue. That there should be a different price for curbside pickup in a different price for delivery and in general we've learned from the psychology of consumers that they don't like paying fees so they'd rather those cost be. Built into the the product prices but then that means wait a minute there's an online price at Walmart on a grocery pick-up price at Walmart and an in-store price at Walmart and you know that it flies in the face of the, original Sam Walton edlp premise so it's a it's a tricky clean world at the moment in the long run, I think stores figure out how to get more dynamic in the store and then we get back to more Universal pricing in the same offer everywhere and, you know that my colleagues are laughing at their wissen to this right now because I'm famous for every year pretty thing that this is going to be the year when we start to see much greater adoption of electronic price tags in electronic bag tags. Because retailers need to get more dynamic in the store and daily repricing is no longer Dynamic enough in these electronic back tags are the way to do that and every year I predicted in it it never seems to happen. Scot: [31:50] 101 interesting outcropping of this that I find really fascinating and if we run into this a lot of Channel visor is. All this this topics that we talked about create and efficiencies in the system and when you have in efficiencies they can get to be pretty wide you have. Product like all product arbitrageurs so for you it was classic example is. The arbitraging between offline and online so someone will become an expert at something like a lot of these guys are involved in the sneaker world so that they'll have a really good idea of what you know. Every line of Nikes and Adidas and whatnot are worth more than they know that like Footlocker and the the stores they do their markdowns on Thursdays. [32:34] So the lineup at the campout look at there and they will literally load up car loads of these things. Take him to Warehouse sell them on eBay and Amazon for like 30% milk. I brought that because you know the store is inefficiently running this algorithm and there's these people that that are taking advantage of their their you know. [32:54] Whatever I would argue it's inefficient because they're they're arbitraging and getting the value from that in efficiencies. And then you know it gets even more crazy because there's people that will look at the inefficiency between Market places like eBay Amazon and Walmart and no actually take still discover a product on, what's a eBay bid selling for 30% more on Amazon that it does for eBay for whatever reason maybe eBay search engines kind of wonky or something there's a variety of reasons these things happen, that should take that product list on Amazon never touch it and then someone buys on Amazon and they'll go then go buy it on eBay and then ship it. To the Amazon consumer so it's like a zero inventory Arbitrage that you can do and then they are. [33:43] Adult for this kind of thing so most people build custom soccer for that but I've run into folks they're doing hundreds of millions of dollars in gmv, and you know what you take fees out and stuff it's not usually look at it but they can maybe make five to 10 points if they pick their arbitrageurs right so these are these are $109 businesses usually without any employees that are run by robots that sit there and and do Wall Street level arbitration on products between stores Market places and things like that it's pretty, pretty wild funny when you think about it. Jason: [34:16] That's I think that the crazy high-volume version of that below volume version I think it is pretty common it's a common side hustle for college kids, to do the online or offline to online Arbitrage there now I like three or four mobile apps that you can literally install on your phone, go scanning go skin skus that are on sale in these retail stores or even better go to stores that are having bankruptcy liquidation sales and apple tell you in real-time what products are profitable, to buy from that store and go list on the marketplaces in the App Store, darn polished and sophisticated they factor in like all the FBA handling and return rates and everything is pretty sweater. Scot: [35:02] Scream isn't, well we could go on for pricing for the whole show but we have more questions this will probably be a short ones that's hope so but will first of all thanks for that awesome question that was great hopefully we kind of dug into the the Rita we're looking for question number to this one's also for you Jason what are the coolest or smartest things that brand retailers are doing with voice Commerce, and what's Within Reach for smaller Brands who don't have a hundreds of thousands of dollar budget to drop on developing skills and in that kind of thing and where are we on the maturity curve so it's kind of three questions in there so so I guess question number one is what are some cool skills you've seen that the show what brands are doing with the, The Voice Commerce guys. Jason: [35:43] I'm not that I want to answer your question but I want to take one step back and sort of highlight like a lot of times when people talk about, voice Commerce they're talking about actually doing transactions you know so like you know Alexa order batteries type. Type of experiences and that certainly is one element of voice Commerce like I would point out there's a lot of other parts of voice Commerce there are. Marketing tools and so a lot of the skills in the Alexa echo system that are skills that are published by a brand are actually more marketing tools. [36:19] Primarily trying to drive more interactions with the brands and more brand awareness and more brand Affinity than they are sell a specific product like you know immediately and so, when you say What brands are doing the really smart things I actually think, voice voice transactions are relatively nascent so it's pretty small like in general we think there's probably 30 million of these devices and in North America right now so it's you know addressable Market compared to the, 190 million households online is smaller you know 8. [36:57] Small majority so maybe more than 50% of those those devices, have ever been used for a voice transaction and that certainly isn't the most common way that those households do transaction so the total number of transactions on voice there's no good data out there but, but our guesstimate sorry that it's pretty low and so I'm not sure I point to any brand other than Amazon and say hey good job, selling a bunch of stuff directly from your voice interface so that the, the ways that voicing most interesting are from one of these marketing things and so, there are clever things Patron has a great skill for helping people explore in the stuff discover new cocktails that all conveniently enough. Can be made with Patron tequila, but it's a relatively sticky skill that has like a high, active user rate that helps Patron build a brand once once that skill you know gets into the Zeitgeist of those homes it's hard for another brand to come in, you know with an alternative Bartender app right and like to me one of the Marquee examples of this is the tide stain app which is kind of clever, you know you if you spill some pomegranate seeds on your table cloth and now you've got this pomegranate stain and what's the best way to get that stain out is it. Vinegar as a club soda how should you pretreat away what should you do so this app gives you advice on how to to treat all the different stains. [38:34] That you might come across and it's branded by tide and remind you to use, tide products to help laundry all this thing so I think some of those kind of brand Affinity apps are the smartest apps then you know there are a few categories were voice, transactions are more common so I think the the Pizza Hut app is a good example of a highly recurring, consistent, transaction that people tend to do obviously in my personal Echo System the the Starbucks voice ordering app would be most useful, because I travel so much I go to so many different Starbucks that it's actually not super useful in my household but, for many people I'm sure that the the Alexa app to trigger a Starbucks mobile order in and pay is is, a relatively high volume app so I think those are awesome good ideas I would also remind users that, there's a significant amount of voice search going on so Microsoft has 20% of all Bing searches are boys I don't know what the Google percentages is probably not as high because it's not built in the Everett. Every Google device but every laptop is running Google but. It also is probably as a meaningful number and then more more e-commerce sites are building voice as an interface into their own website so if you're, a brand that has Shoppers shopping on your own e-commerce site and they're heavily mobile users it off and is easier to say a search query then to type it on a mobile phone. [40:09] And so you know we're starting to see some meaningful adoption. From voice search on your site and so when you say like hey I'm a smaller brand I can't afford the investment the patron or Procter & Gamble made in there. They're Alexa skills. And I would highlight is that she not that expensive to build a skill it's pretty expensive to market the scale which both patronen and Procter & Gamble do quite a bit of. Some of the the lower-cost ways to implement Voice or it's it's pretty inexpensive to have a third-party partner add voice search to your existing, e-commerce search platform and it's super low cost to start doing some voice SEO to start optimizing your keywords for the things people say, into being instead of the way the things people type so I think it's still super early days I think voice is. A more useful tool for marketing than it is for actual transactions I think in the long run we're going to see boys shoes for a lot of transactions but it's going to be a specific type of transaction which are those. Replenishment Auto fulfillment type orders I think you can use voice a lot to add and delete things from. Your regular shopping list so you're going to say Alexa cancel this week's groceries because I'm going to Mom's house for Thanksgiving. You're going to see a lot of those kind of things but I don't think you're going to order brand name dresses in specific sizes with particular Prince from, you know your favorite dress designer via voice cuz I just think saying all those attributes and knowing the. [41:44] The unique brand terms for each each designer is is super unlikely. Scot: [41:52] I saw this reminds me of a funny cartoon I saw the other day where someone says to the Alexa Alexa order me a Kleenex and it says ordering Amazon basic tissues and their said they spell out Kleenex and Alexa again says tissues and then they're like, Amazon Kleenex and it's like I don't understand what you're saying. Jason: [42:11] I think that that ironically that could drive pups to be the second best selling facial tissue online because. [42:20] Little problem with the synonyms at the moment but yeah it's and it's it's going to be for that replenishment stuff there's going to be huge fights to be the default brand and lots of interesting stuff but that's probably a whole separate show on voice Commerce that we should do sometime. I want to get to our third question which is from Patrick per line. And Patrick says hi guys I love the podcast to listen to it every week thanks very much Patrick I do too when the numbers say that he Commerce revenues up 17% does that include Amazon. [42:54] If so what would be the e-commerce industry Revenue increase if you took out Amazon I believe you guys said that walmart.com is growing it at 60% and Amazon at 30%. Would this mean that if you remove those two companies then e-commerce is a whole is contracted. Scot: [43:11] Oh yeah thanks. Jason: [43:12] Can I have that has math in it so I'm proposing you answer that one. Scot: [43:15] Yeah thanks Patrick for the question that it is a very good question and this is one that I've spent a fair amount pondering so let me let me talk to you. Talk you through some of it I'm go this pretty quickly will will put some stuff in the show notes if I lose you anywhere so first of all. You know what what's interesting is there's a lot of sources for the data so that's one of the big variabilities in this whole thing so you have the four sources I track and I'm sure there's more but the the four main ones are comscore US Census Bureau, Forster and emarketer. What are things you always notice is the comscore US Census in Forester tendo line with each other they'll be in the ballpark so silver example they'll say. 2017 e-commerce the United States was around anywhere between 380 and 420 billion but any marketable say 800. And to emarketer is very inclusive of everything so I think they actually put cars in their tickets grocery. [44:16] You know Events maybe even hotels or something so so you know when you're looking at these data sources it's important to understand what's in there and what's not, I tend to like the comscore the Census Bureau in the forest one because they they do not throw the kitchen sink in there and it makes kind of thinking about this a lot easier, so what I did is I took the Census Bureau data and I'm and if you look at 2016 they say us e-commerce was 359 billion and if you look at 2017 415 but I'm such a difference of 56 billion and to your point, you're 16% growth so so. [44:55] That's it that's an important number so 56 billion increase your rear in the United States was 16% growth now let's look at Amazon. Amazon's 2016 Revenue was 135 billion. And in 2017 was 177 billion that's the global number so you have to Amazon's pretty much right down the middle of domestic and non-domestic, and she have to give it a chops and it half and we do that you get the US is 68 billion in 2016 and 2017 88 million that's a difference of 20 billion or 30% growth which you correctly called, and so you'll get that number that 20 billion and we had our 56 billion for overall Commerce then that means Amazon drove 36% of that growth. [45:41] Then if you took if you took Amazon out then the remaining piece crew 10%. So that's interesting number. [45:51] But this is the common thing that I think happened to allies numbers longtime listeners will know that Amazon's revenues are essentially, Banner reported cuz the third-party Marketplace and so we at the Jason Scott should like to look at the DMV so it's kind of Handy is I took the. Total Amazon numbers and I cut them in half to get to the US will you can effectively just kind of double them again to get ballpark GMB it's little bit more than that but this will this will make you feel a little bit better because it under reports Amazon app, I believe so when we do that we're back to kind of you know. Amazon's gmv in the u.s. for 2016 being a hundred and thirty six billion then 2017 was 177 billion for difference of 41 billion okay so I think that's the real number that we look at for Amazon and again. E-commerce grew 56 billion Amazon Groove 41 billion now you have all you're left with is 15 billion coming from other places or 4%. So so you're kind of left you know what that tells us is that and learn if he Amazon grew 30% then the rest of world group had to grow 4%. [47:03] Just kind of fact check that when you look at eBay they just reported their 2017 numbers they grew kind of around 4 to 5% in the US so kind of lines up right, do we have Walmart at in there I think they're growing at 60% and then they want to go to 40% Jason you can fact check me on that one. Jason: [47:21] Yeah I think it's like last week orders were like 60 62 and then 50. Scot: [47:26] Yes now what I think is going on is Walmart's actually pretty tiny in the world were talking about that you know of eCommerce so you have something like three or four percent of Walmart sales are online which is there for near Blaine dollar. Global retailer so there's really not moving the needle quite fast is fastest of the other things were talking about so it's what's going on here. The way I like to think about it is let's build a pie chart and and this pie chart is a $400 pie chart that's the 2017, yo i e Commerce so of that Amazon's 177 billion or 44% of the pie growing 30% eBay is 35 billion that's their us GMD. X autos and that's 9% the pie growing 4%, Walmart is 15 billion ish growing or 3% the pie growing 60% actually put the pool table will put in the show notes and where you left with isn't other bucket, that is about 173 billion which is a pretty big slice of Titans looking like 40% of the pie but it's only growing if you do the calculus. It can it has to be flat to effectively 2% because of the growth that has been soaked, now what are things that doesn't jive with that is you have Target growing pretty fast while the omni-channel guys are going fast even some of the e-commerce platforms the report like Shopify. They're growing their igmp like 20 or 30%, now they don't report a sings Versailles so that that's a little tricky so they're they're actually kind of getting new customers in there and it's not apples to oranges but you know what's interesting is when I talk to all these data providers and I say. [49:04] Two things are going on here the the you know there's someone is really losing a lot of Cher and I do think you have that going on so a lot of these stores you know we had more stores close last year than ever before. And the dirty secret of closing stores is when you close doors and let's say you're you're serious you know when they've closed. . 1000 stores decorative had one Fury Commerce business and the same is true for all these other folks that have clothes stores and whatnot so that's where a lot of the loss is coming from but it still doesn't a hundred percent at up, I'm so there's there is a group of folks a lot of them work for the state of companies and what would they believe is happening is the US Commerce data. Under reports vastly the size of e-commerce and the growth of it and then what happens is. Comscore and Forrester correlate to that data so there's this Theory out there at and I'm not the guy to solve this is a kind of. Delete it because it doesn't add up for me when I when I use the numbers I just got to watch you through it just doesn't add up so someone would have to be losing like you know that tree down like 60% year-over-year e-commerce businesses aren't big enough to really. With a needle on what we're talking about here so so that's that's kind of. [50:16] The most prevailing Theory amongst people and it's not really talk about much just kind of funny it's like this dirty behind the scenes secret of e-commerce there when talks about that shows and things but they don't really write about it and, it would they believe is the US Department of Commerce data Vasily under represents the size and growth of the e-commerce market so, there you go. That is an interesting Theory I have no way of proving or disproving it but it it's kind of I end up Landing there because I can't make the math work. Jason: [50:46] Yep and I I-10 the split that baby so I would say I do agree and strongly suspect the US Census Data under report e-commerce and like, you know just a couple datapoint Spitzer to be aware of the methodology that you have senses uses is pretty underwhelming and just they just weren't designed to track e-commerce into essentially they're sending surveys to a bunch of businesses, and asking them what their, the revenue was and those businesses decide whether they respond to the survey in the same businesses don't respond every time and then the US Census uses a bunch of Black Box math that they don't disclose, to convert you know the percentage of respondents into. AAA National number and oh by the way the US Census doesn't even report e-commerce they report what they called non store sales which was originally, catalog sales which are still in this number, but essentially it's it's what they call everything that's not in a store and nobody gives the people responding to the survey any official definition so you know if Target is shipping 70% of their e-commerce orders from the store, they may report all of those sales and their their store sales versus non store sales there's there's all kinds of room for, messiness in the methodology and I will tell you that some reasonably credible Economist have looked at the US Census Data over time, and flat-out found some glaring inconsistencies and they've written to the US Census asking for clarification and not got very satisfactory answers back and so these guys would say. [52:27] That there's just too much Black Box math it's impossible to reverse engineer in the US Census there's some funny stuff going on, and so it's it's easy for me to believe and by the way we should have them on the show one one time to defend themselves but, it's easy for me to believe their numbers are perfect and SharePoint everyone wants to index to US Census Data so a lot of the other day two sources are based on US Census Data so I tend to believe e-commerce is growing, is a little bigger Pi then then what a lot of these data sources say and I also believe that directionally your pie chart is still right, that that Amazon has a Lion's Share of that that growth and so you know you factor out the the three or four biggest players in the e-commerce Market, and the rest of e-commerce is not growing particularly fast and I have this recurring conversation with all these specialty retailers they're talking about their online and they're you know saying how how dare you know, trailing the industry average and how concerned they are for their jobs and I'm pointing out that they're actually dramatically outperforming their peers. [53:35] One last question that we may not have time for a detailed answer but I think we can probably give the high-level answer and then maybe we'll revisit it. Scot: [53:44] This one is very much in your wheelhouse and I feel like this is going to take you an hour to answer so let's see how this goes. Jason: [53:52] A challenge I like it. Scot: [53:53] Okay so this is from Ari and he says mobile payments in 2018 can I'd like to hear more about Android pay. Google payments day. I guess Apple pay w3c payment request API and etcetera do you have any data that shows that when implemented properly these things truly reduce the mobile Gap. Jason: [54:13] And so it is the short answer. We'll do it deeper dive in upcoming show on mobile payments in general there's no, great public data to show the conversion rate from, true mobile wallets like Android and Google pay him now merge so we'll just call Google pay and Apple pay, they're the number of people that use it as a small percentage of total transactions it does appear that that that highly loyal user base do have a much higher mobile conversion rate but there's an argument correlation or causation, you know one of the rare users that using Apple pay online because you had the strong Affinity with apple and you're buying a lot of stuff from Apple probably and so is it you know, is it higher conversion rate because you're using Apple pay or are using Apple pay because you're super loyal frequent purchaser, that was Apple right so it's at the moment those are lower friction experiences there's some evidence that they have better conversion rate but it's all an adult and it's not a huge piece of the whole payment pie. The there is absolutely some reasonably credible data out there that conversion rate is better with PayPal than without PayPal that's the most ubiquitous. Digital wallet in North America and you know it's a lower friction checkout experience and so I think we have lots of evidence that every time we take the fields and steps out of checking out, convergence better when those customers are already in the PayPal ecosystem and that's offered as a payment option conversion goes up. [55:51] That makes sense to me and we we see it in the date of a lot of her private clients so that makes me think all these mobile wallets have a future or they can get enough users, and then the one thing you listed that I'm most optimistic about of all of this is there's one thing that's not an actual payment while it's a payment technology and you rightly called it out as the w3c payment request API, this is an open standard that they the HTML consorcia and essentially published that says, let's have some better functionality in the browser to safely enter payment information on behalf of customers when they shop and let's let's tokenizing letting you know not store it as. As some sort of insecure text on the on the PC and some way but let's make it really easy to fill out this form fields for payment. And they've gotten really good adoption on that API it's now rolled out to all the browsers and so we're starting to see a lot more retailers adopted and. Two good things happen when a retailer uses this API for their checkout experience, in particularly there mobile checkout experience number one that checkout experience becomes more consistent and follows a standard convention from site to site so if all Sites use the exact same check out flow and gooey, users get better at checking out and they're more comfortable with it and so it it actually reduces friction it increases what we call for dents, and and you see better conversion rate and. [57:24] That because this this a p i can store all the information that gets entered in that field & Auto in Iraq for you it essentially dramatically reduces the time needed to check out and so once you've used it once, it becomes much faster and easier to check out on any e-commerce site anyone in the web that leverages. This API so it's it's one of the things I highly recommend the clients and said easy implementation and everyone should be implementing that that payment request API and their, in their checkout experience in particular their mobile checkout experience so. I'll leave it at that for now but like the at the high-level there's not a great public data source. To show the mobile wallets work but, you can take my word for it that I've seen it in my individual clients that in general at it does have a measurable effect and for sure if you're interested in improving your mobile conversion rate you absolutely out of look at that WC3 payment request API and implement. [58:27] And with that it is happen again we perfectly wasted an hour of our listeners time, so now that Scott has redoubled his efforts on Facebook we highly encourage you to keep the dialogue going on Facebook again all these questions came from Facebook which was awesome so. If we said some stuff is wildly wrong which I suspect Scott did and I didn't be great great to discuss that on Facebook we'll see you over on that page. You can obviously find a spoof on Twitter were pretty active there and as always if you enjoy the show or learned anything or it's helped help you, you're triggering anyway the way you can repairs for all that hard work as you can jump on the iTunes give us a 5-star review, it's really one of the the primary drivers of SEO and I'll help other people discover our podcast and it makes us feel good about ourselves so. With that I will leave it until next time. Scot: [59:26] Thanks everyone for joining us. Jason: [59:28] And until next time happy commercing.

We sit down with Brett Curry of OMG Commerce and discuss how Voice and other tech will change SEM forever

This week the three amigos discuss a wide variety of topics, from the €500 Note to voice interaction and the impeding voice commerce as well as the post US Presidential election discussion.

Voice-Commerce ist in aller Munde. Dabei ist das sprachgestützte Einkaufen oftmals eher hinderlich als vereinfachend. Wenn es nach Amazon geht, dann bestellen wir in Zukunft direkt in unserer Wohnung – per Sprache über Amazon Echo. Das Gerät hört auf Zuruf mit und nimmt Bestellungen auf. Auch im Bereich Chatbots und Messaging gibt es Ideen, Verkaufs- und Transaktionsprozesse direkt einzubinden. Das Einkaufen im Netz soll schlicht einfacher werden. Print-Chefredakteur Luca Caracciolo diskutiert mit t3n-E-Commerce-Redakteur Jochen G. Fuchs die Vor- und Nachteile der als „Voice-Commerce“ benannten Ansätze und wagt einen Blick in die Zukunft.

Wir hatten ja schon angekündigt, dass der Blog Paymentandbanking.com und somit auch der FinTech Podcast breiter aufgestellt werden. Die ist daher die 1. Ausgabe die mit dem “erweiterten” Podcast-Gastgeber-Kreis gestaltet wird und die erste Folge ohne mich (André). Dieses mal haben Jochen, Kilian Thalhammer und Rafael Otero den amerikanischen Payment Experten Brian Rommele zum Thema Voice-Commerce und Voice-Payment zu Gast. Sehr visionäres Thema und vor dem Hintergrund der aktuellen Apple Entwickler Konferenz sehr aktuell ! Gleichzeitig werden wir nun auch internationaler. Dies wird der erste Podcast auf Englisch, da wir einen sehr interessanten Gast gewinnen konnten. Worüber haben wir gesprochen: 00:10 Einführung und Vorstellung Gast Brian Rommele 11:00 Einführung Voice-Commerce 30:00 Voicepayment und Implikationen auf bestehende Zahlanbieter 50:00 News der Woche