Podcasts about PL

Finance doesn't have to be a mystery—it can be your greatest advantage. In this episode of the Machine Shop MBA series, we sit down with Jon Hughes, Erik Skie, and Mike Estes from CliftonLarsonAllen (CLA) to unpack the financial principles that separate high-performing shops from those that just get by. Together, they dig into how manufacturers can transform their accounting systems from mere compliance tools into strategic assets that fuel growth. From understanding capacity and pricing to mastering forecasting and job costing, this conversation bridges the gap between the shop floor and the balance sheet. CLA's experts explain why simplicity often beats complexity, how to avoid “bad business” when chasing volume, and why aligning cost structure with capacity utilization is the secret to consistent profitability. They also explore how automation and advanced equipment investments change the financial equation, why separating costing from pricing is essential, and how the best-run shops use forecasting not just to plan—but to learn. Whether you're running a $3M job shop or a $30M operation, this episode gives you the tools to make smarter financial decisions and build long-term resilience. Segments (1:03) Recapping Nick's trip to EMO in Germany (1:52) Meet the guests: Jon Hughes, Erik Skie, and Mike Estes from CLA (4:38) Grow your top and bottom-line with CLA (7:06) Keep it simple: Capacity vs. demand (the key to unlocking consistent profitability) (9:19) Why labor is effectively a fixed cost in modern manufacturing (12:21) When increasing capacity is a smart risk and when it's not (15:08) Activity-based costing and why not all machines should share the same rate (16:38) Why we love Phoenix Heat Treating for outside processing (17:47) How to price automation and capture its true value (20:30) Separating cost from price & matching pricing strategy to niche and capacity (25:06) The danger of underutilized automation and inflated rates (27:09) How customer communication improves quoting accuracy and margins (28:38) The “death spiral” of bad quoting assumptions (30:57) Understanding your cost structure vs. chasing perfect accuracy (32:46) Material-heavy jobs, overhead allocation, and avoiding double-dipping (35:25) Demystifying EDM technology with Methods Machine Tools Bill Burba (49:17) Forecasting and budgeting: why they matter beyond the numbers (52:35) Linking your business model to your P&L for smarter decision-making (54:23) How to use forecasting to test your assumptions (56:05) Killing unprofitable jobs (“deselecting customers”) and improving mix (1:01:10) Meet us at Top Shops 2025 in Charlotte, NC Resources mentioned on this episode Grow your top and bottom-line with CLA Why we love Phoenix Heat Treating for outside processing Get more information about EDM technology from Methods Machine Tools Business Model Canvas Meet us at Top Shops 2025 in Charlotte, NC Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

How do you stay “patiently aggressive” when the freight market keeps throwing curveballs? What's the right balance between playing offense and protecting your cash flow? In this episode, James Currier is back to discuss how the smartest players in the freight game are moving right now, expanding into new services like dedicated haul and final mile, locking in smart contracts instead of chasing spot rates, and seizing M&A opportunities while others retreat.  We dig into why financial discipline, detailed P&L reviews, and strong vendor relationships are the real game-changers in today's volatile market. From navigating tariffs and rising insurance costs to understanding when to buy, refinance, or wait, you shouldn't miss this conversation on strategy, resilience, and growth for carriers and fleets who are ready to win!   About James Currier James Currier is the Chief Revenue Officer at Finloc USA, where James leads the sales team across the country in a relentless pursuit for increased market share in the equipment finance field. After starting his professional career as a Business Analyst in the healthcare field, James came to realize that his passions were best suited to dealing with people and organizations aiming for growth. After a two year contract was completed with Fraser & Interior Health Authorities in British Columbia, a career change ensued and James has not looked back since. Combining the analytical fundamentals learned in healthcare and a natural gravitation towards people and business development, James has thrived in a sales career since 2012, leading, managing, and training dozens of people over the past several years. Subsequent to the completion of a >$400MM acquisition at his previous company, James made the jump to Finloc where he was first tasked with hiring and redeveloping the Ontario, Canada market. James was then assigned to manage the US division for Finloc as a player/coach, originating new asset-based financing opportunities and finding, attracting, and training new talent. James has worked in an exceptionally diverse range of roles since the age of 15, starting as a minor hockey league referee. His openness to new experience has allowed James to experience positions as a head of high-profile security, high-adventure whitewater rafter guide, Corporal in the Canadian Armed Forces Infantry Reserve, business analyst, VIP/Private security operative, personal support worker, guitar teacher, and sales leader. As a well-versed hobbyist who enjoys learning and new experiences, James enjoys coaching/playing/watching hockey, swimming, guitar, hunting, fly fishing, boating/canoeing, cycling, hiking, woodworking, motorcycling, reading, DIY projects, and evening walks with his wife, 2 boys, and golden retriever.   Connect with James LinkedIn: https://www.linkedin.com/in/james-currier-clfp-232b0842/?originalSubdomain=ca  Email: james.currier@finloc.com  

Man Utd end Anfield drought as Liverpool blip deepens. Rick Edwards is joined by Clinton Morrison & The Telegraph's Luke Edwards to review the weekend's Premier League action. Hear from Ruben Amorim, Arne Slot and Harry Maguire. Also catch up with Nottingham Forest midfielder Ryan Yates after Ange Postecoglou was sacked. And is Spurs' stadium too nice? Hear from Thomas Frank.03:00 Ruben Amorim INTERVIEW 04:05 Arne Slot INTERVIEW 19:15 Harry Maguire INTERVIEW 27:30 Postecoglou sacked 29:20 Ryan Yates INTERVIEW 36:25 Will we see Ange again in the PL? 37:30 Who do Forest turn to next? 40:15 Arsenal three points clear at the top 43:00 Thomas Frank INTERVIEW 46:00 Mateta takes it easy on the corner flags5 Live / BBC Sounds UEFA Champions League commentaries: Tue 2000 Arsenal v Atletico Madrid, Wed 2000 Chelsea v Ajax.

Welp! We're almost finished our 3.26 private league (Path 1) and it's only natural to compare games when you jump from one game to another. So this episode is all about our builds, hardcore deaths, and comparisons between GGG's games. We hope you're enjoying our Path of Exile 1 PL, if you're playing, and the same wishes towards any of your PoE 2 experiences! Thanks, as always, for your support! We appreciate you taking the time to listen in.(00:00:00) Welcome to Forever Exiled(00:21:45) Transition into Path of Exile talk(00:25:12) Patch 3.26 impressions and changes(00:32:08) Skill balance and meta builds(00:39:55) Atlas tree reworks and favorite maps(00:47:20) Loot drops, RNG, and trading frustrations(00:54:45) Community leagues and private events(01:00:10) Minion builds and summoner adjustments(01:09:30) Performance and technical polish in PoE2(01:18:05) Looking forward to next league and closing thoughtsForever Exiled Info:www.foreverexiled.comPatreonTwitter @ForeverExiled82Path of Exile WebsiteWrecker of Days Builds ListDiscord...FE Merch StoreFE Nexus Store

Jeżeli podoba Ci się odcinek możesz nas wesprzeć w serwisie 

Jeżeli podoba Ci się odcinek możesz nas wesprzeć w serwisie 

Jahrzehntelang war sie Chefredakteurin der BUNTE. Patricia Riekel hat Karrieren geprägt, Schlagzeilen verantwortet und gelernt, was Macht wirklich bedeutet. In dieser Folge spricht sie offen über den Moment, an dem man loslassen muss. Darüber, wie sich der Ruhestand anfühlt, warum Aufmerksamkeit zur gefährlichsten Droge unserer Zeit geworden ist und weshalb wahre Stärke im Loslassen liegt. Wir sprechen über: * Warum sich der moralische Kompass mit der Zeit verändert * Wie man lernt, sich neu zu definieren, wenn man nicht mehr im Job steht * Grenzen zwischen Nähe und Distanz im Beruf * Und wann der richtige Zeitpunkt gekommen ist, um zu gehen Ein Gespräch über Erfolg, Werte und die Frage, was bleibt, wenn kein Job mehr da ist. Timecodes: 00:04:14 Gesprächsstart 00:07:30 Einblicke in die frühe Journalismuslaufbahn 00:13:15 Aufmerksamkeit als stärkster Treiber 00:16:11 Ruhestand, Identitätskrise und wie man damit umgeht 00:34:42 Macht und Mitgefühl 00:38:21 Freundschaften mit Prominenten und journalistische Verantwortung 00:52:14 Lieblingspromis und absurde Interviewsituationen 01:02:06 Ratschlag für die Zukunft  Werbung: Vodafone Sicher dir jetzt hier das 5 Jahres-Versprechen und noch mehr Gigabyte in den GigaMobil M-Tarifen. Adobe Jetzt das neue Adobe Acrobat Studio testen! Baby got Business Bootcamp Kompakt. Effizient. Topaktuell. Das 10-Wochen-Online-Programm ist der Wissens-Boost für alle Social-Media-Professionals, Creator:innen und Gründer:innen. Starttermine 2026: 5. Februar, 4. März, 17. September oder 7. Oktober. Jetzt⁠⁠⁠ ⁠⁠hier⁠⁠⁠⁠⁠⁠⁠⁠⁠ einen der begrenzten Plätze für die neuen Termine 2026 sichern!  In der Folge erwähnt: Patricia Riekel Bunte Magazin Heidi Klum Vicky Leandros Angela Merkel Podcastpartner: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Hier⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ findet ihr alle aktuellen Supporter unseres Podcasts & aktuelle Rabattcodes. Hier findest du mehr über uns: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠TikTok⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Impressum⁠⁠⁠⁠⁠

Confira na edição de Os Pingos nos Is desta terça-feira (14):O presidente Luiz Inácio Lula da Silva (PT) ignorou a orientação de aliados e pediu que Mauro Vieira (sem partido) e sua comitiva também defendam o fim das sanções contra autoridades brasileiras no primeiro encontro com os Estados Unidos. A reunião entre o chanceler e o secretário de Estado americano, Marco Rubio (Republicanos), deve ocorrer nos próximos dias, em Washington. Dependendo do andamento da conversa, Lula e Donald Trump podem ter um encontro ainda no fim deste mês, na Ásia. O chefe do Executivo foi orientado por aliados a focar a negociação apenas no “tarifaço”, para evitar que Trump faça exigências políticas em troca da retirada das taxas. Lula, porém, já afirmou que quer tanto o tema econômico quanto o político sobre a mesa desde este primeiro diálogo.O presidente do Senado, Davi Alcolumbre (União Brasil), é apontado como o maior obstáculo da oposição no Congresso, por barrar diversas pautas da direita. Além da anistia geral e irrestrita, o líder da Casa também travou a PEC da blindagem e se aliou ao governo em votações de interesse do Planalto. Alcolumbre, eleito com apoio da oposição, tem acumulado desgastes até com aliados do Centrão na Câmara, que cobram do presidente da Casa, Hugo Motta (Republicanos), uma retaliação.O projeto que prevê redução de penas para condenados por tentativa de golpe pode nem sair do papel. A proposta deve atravessar mais uma semana sem votação na Câmara, pela quarta vez desde a aprovação do regime de urgência da anistia. O texto prevê benefícios tanto para Jair Bolsonaro (PL) quanto para os presos pelos atos de 8 de janeiro, mas a resistência de PL, PT e outras siglas do Centrão pode quebrar o acordo entre os Poderes. Além da divergência política, há incerteza no Senado, onde parlamentares temem novo desgaste, como ocorreu na análise da PEC da blindagem.Você confere essas e outras notícias em Os Pingos nos Is.

Ist die Meinungsfreiheit bedroht? Ja, wobei zugleich zu sagen ist: Gesetze muss man dafür gar nicht ändern. Meinung kann man wunderbar steuern, wenn man viel Geld hat und dieses sich mit politischer Macht verbindet.Während Rechte immer noch so tun, als sei die Welt in einer linken Meinungshegemonie gefangen, sieht die Realität gänzlich anders aus: Gerade konsolidiert sich die Medienlandschaft neu, dabei fällt immer mehr Macht in die Hände jener, die auch Donald Trump unterstützen. Der inzwischen zweitreichste Mann der Welt, David Ellison, soll künftig das US-amerikanische TikTok mitsteuern dürfen. Sein Sohn krempelt gerade Hollywood um. Und auf den Plätzen 1 und 3 stehen Elon Musk und Mark Zuckerberg, die seit einer Weile erbittert gegen linke Positionen kämpfen. Die Meinungsfreiheit ist bedroht, aber anders, als die Rechten es behaupten. Mehr dazu von Ole Nymoen und Wolfgang M. Schmitt in der neuen Folge von „Wohlstand für Alle“!Termine:Am 23. Oktober stellt Ole seine Neuerscheinung in Berlin vor:https://www.rosalux.de/veranstaltung/es_detail/DYHTL/auf-der-suche-nach-der-gestohlenen-zeit?cHash=bcea6a4dde723ed537f4a2b8799faf5b Am 27.10. ist Wolfgang in Berlin zu Gast: https://www.rosalux.de/veranstaltung/es_detail/Z8EQD/wie-cool-koennen-linke-sein?cHash=7e6fd90fab8cb5fe18f1b1f83e145f54Am 3.11. treten Ole und Wolfgang in Essen auf: https://www.literaturdistrikt.de/programm-2025/ld25-festivaleroeffnung-nymoen-schmitt/Unsere Zusatzinhalte könnt ihr bei Apple Podcasts, Steady und Patreon hören. Vielen Dank!Apple Podcasts: https://podcasts.apple.com/de/podcast/wohlstand-f%C3%BCr-alle/id1476402723Patreon: https://www.patreon.com/oleundwolfgangSteady: https://steadyhq.com/de/oleundwolfgang/aboutQuellen/Literatur:NYT-Artikel über David Ellison: https://www.nytimes.com/2025/07/25/business/media/skydance-paramount-david-ellison.htmlDavid Ellison bei Paramount: https://www.ft.com/content/b0771100-9180-4a73-adb4-38595aa8c15cDer Deal mit Bytedance: https://www.economist.com/business/2025/10/02/bytedance-will-be-better-off-without-tiktok-usOracle und der TikTok-Deal: https://www.bloomberg.com/news/articles/2025-09-24/tiktok-deal-why-oracle-has-a-key-roleDie Nähe zu Trump: https://www.forbes.com/sites/forbeswealthteam/2025/09/25/the-web-of-billionaire-pals-partners-and-trump-supporters-taking-control-of-tiktok-us/“The Economist” über die neuen Medienmogule: https://www.economist.com/business/2025/10/01/americas-newest-media-moguls-the-ellisonsWie wurde Larry Ellison so reich? https://www.zeit.de/digital/2025-09/gruender-oracle-larry-ellison-usa-technologie-vermoegen/komplettansicht#cid-77609067Wo stehen die Ellisons politisch? https://www.handelsblatt.com/technik/it-internet/oracle-larry-ellisonwird-zeitweise-zum-reichsten-menschen-der-welt/100154446.html

The Next Level Revenue Formula with Kyle Mealy   Business growth doesn't have to be complicated. In this episode of Profit Answer Man, I welcome back Kyle Mealy, Fractional Chief Revenue Officer and author of The Next Level Revenue Formula. Kyle has helped small businesses double their top line and, in many cases, 10x their profit by applying simple math to sales and marketing.   We dive into the new world of GEO (Generative Engine Optimization), niching through the “Snow Globe Economy,” and the power of his Revenue Cascade framework. This isn't abstract theory—it's practical math that shows you where your leads are leaking, how to align your EOS scorecards, and how to make sure revenue actually turns into profit.   Key Lessons from Kyle:  GEO > SEO. SEO alone won't cut it anymore. Buyers are finding answers through AI-driven engines and social platforms. To win, you need to focus on thought leadership, trust, and influence where your niche actually lives. The Snow Globe Economy. Kyle calls today's business landscape a snow globe—self-contained worlds where ultra-niche companies thrive. The key is to niche by problem. Even if your product isn't narrow, you must get crystal clear on the specific problem you solve better than anyone else. The Revenue Cascade. Sales and marketing aren't separate—they're two sides of the same coin. Kyle's Revenue Cascade simplifies lead flow into measurable stages. By tracking conversion at each step, you quickly see where leaks are happening and where to focus your efforts. ROASS vs. ROAS. Traditional ROAS (Return on Ad Spend) ignores profitability. Kyle's upgrade—ROASS—puts revenue on top and marketing + sales below. If your operations eat up the rest, you could be running at break-even or worse. This simple math makes sure “growth” isn't draining your profit. Scorecards That Predict Cash. Many EOS scorecards track metrics that don't correlate to profit. Kyle emphasizes designing scorecards that align directly with your P&L and forecast cash flow 8 weeks out. Done right, your scorecard becomes an early-warning system for profit and growth.   Key Takeaway: Profit doesn't come from more tactics—it comes from simple math. By mapping your buyer journey with the Revenue Cascade, calculating ROASS to protect margins, and aligning your scorecard to predict cash, you can stop guessing, plug leaks, and scale your business with clarity and confidence.   About Kyle Mealy: Kyle Mealy is a small business Fractional Chief Revenue Officer. His clients have achieved an average of 35% year-over-year top-line growth, with many experiencing 10x profit improvements.   Links: https://www.readyforthenextlevel.com/ ENRG - https://enrg.life/   Conclusion: As Kyle reminds us: “Measure first, strategy second.” Too many business owners chase tactics—Facebook ads, new sales hires, trade shows—without knowing the math behind them. When you build your Revenue Cascade, calculate ROASS, and align your scorecard with profit, you stop guessing and start scaling with clarity. Profit isn't magic—it's math. And when you know the math, you win the game of business.   #ProfitFirst #CashFlowFix #RevenueCascade #ROASS #GEO #SmartScaling #BusinessProfit #OwnerPay #BusinessClarity #ProfitMindset   Watch the full episode on YouTube: https://www.youtube.com/@profitanswerman Sign up to be notified when the next cohort of the Profit First Experience Course is available! Profit First Toolkit: https://lp.profitcomesfirst.com/landing-page-page  Relay Bank (affiliate link): https://relayfi.com/?referralcode=profitcomesfirst Profit Answer Man Facebook group: https://www.facebook.com/groups/profitanswerman/ My podcast about living a richer more meaningful life: http://richersoul.com/ Music provided by Junan from Junan Podcast Any financial advice is for educational purposes only and you should consult with an expert for your specific needs.

Confira na edição de Os Pingos nos Is desta segunda-feira (13):O Judiciário rejeitou o pedido da defesa e manteve a prisão domiciliar e todas as medidas cautelares de Jair Bolsonaro (PL). Segundo o STF, além do suposto risco de fuga, a soltura do ex-presidente coloca em xeque a ordem pública e a aplicação da lei penal. A defesa de Bolsonaro havia argumentado que, como ele não foi denunciado pela Procuradoria-Geral da República (PGR) no inquérito que apura a alegada coação de Justiça, não haveria mais justificativa para manter as restrições à sua liberdade. O presidente nacional do PL, Valdemar Costa Neto (PL), causou polêmica nas redes sociais após afirmar que Jair Bolsonaro (PL) só ganhou a eleição presidencial de 2018 por conta do atentado que sofreu. Durante participação em podcast, o cacique declarou que aquele pleito seria vencido por Fernando Haddad (PT), mas devido à facada, Bolsonaro "ficou conhecido no Brasil e no mundo e, consequentemente, venceu o pleito". A fala de Costa Neto gerou revolta de internautas, que relembraram a popularidade e ascensão do ex-presidente antes mesmo do atentado, além de diversos pedidos para que o líder da direita e sua família rompam definitivamente com o PL e busquem outro partido. O senador e presidente do PP, Ciro Nogueira (PP), afirmou que a atuação de Eduardo Bolsonaro (PL) nos Estados Unidos causou um prejuízo gigantesco para o projeto político da direita nas eleições de 2026. De acordo com o parlamentar, antes das ações do deputado em relação às sanções americanas, o pleito estava "completamente resolvido". Ciro ressaltou que também não saberia o que fazer caso seu pai estivesse sendo injustiçado, mas justificou que Eduardo criou uma narrativa falsa sobre as medidas e que toda a situação envolvendo o "tarifaço" fez Luiz Inácio Lula da Silva (PT) se aproveitar do conflito para retomar sua popularidade. Você confere essas e outras notícias em Os Pingos nos Is.

Jedes Jahr fallen in der EU Tonnen an Elektroschrott an, die wichtige Rohstoffe wie Platin enthalten. Um unabhängiger von Exportländern wie China zu werden, sollen Metalle und seltene Erden nach Plänen der EU-Komission mehr recycelt werden. Mrasek, Volker www.deutschlandfunk.de, Forschung aktuell

Delyth Lloyd is joined by former Wales midfielder Dave Edwards, Wales defender Tom Lockyer, and 5 Live commentator Alistair Bruce-Ball to reflect on Wales' 4-2 loss to Belgium in Cardiff. We also get reaction from the Northern Ireland camp as they lose at home to Germany. BBC Sport's Emma Sanders joins the pod to discuss Chelsea captain Millie Bright and her retirement from international football. Football correspondent John Murray gives us the latest from the England camp ahead of their match against Latvia on Tuesday, before we hear from Thomas Tuchel and Jordan Pickford. And finally, we get the latest as Cape Verde qualify for the World Cup!Timecodes: 00:38 Reaction to Wales 4-2 Belgium 10:22 Ethan Ampadu interview 13:09 Craig Bellamy interview 14:43 Northern Ireland lose to Germany 16:50 Captain Trai Hume interview 18:26 Michael O'Neill interview 21:05 Emma Sanders on Millie Bright's retirement 23:40 Thomas Tuchel interview 26:51 Correspondent John Murray joins the pod 30:00 Jordan Pickford interview 34:34 Cape Verde qualify for the World Cup5 Live / BBC Sounds commentaries: Tue 14 Oct 1945 Latvia v England in WCQ, Wed 15 Oct 2000 Chelsea v Paris in UWCL, Sat 18 Oct 1500 Man City v Everton in PL, Sat 18 Oct 1500 Crystal Palace v Bournemouth in PL (Sports Extra), Sat 18 Oct 1730 Fulham v Arsenal in PL, Sun 19 Oct 1400 Spurs v Aston Villa in PL, Sun 19 Oct 1630 Liverpool v Manchester United in PL.

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM 

Jeżeli podoba Ci się odcinek możesz nas wesprzeć w serwisie 

O zavedení nástroje na monitorování online konverzací v rámci boje proti dětské pornografii (tzv. Chat Control) měli ministři vnitra rozhodovat na úterním společném zasedání v Lucemburku. Plán Dánského předsednictví Rady EU ale před pár dny ztroskotal, když se ukázalo, že Chat Control stále nemá dostatečnou podporu. Podle šéfredaktora serveru Lupa.cz Davida Slížka neexistuje žádná kompromisní varianta. „Není možné nabourat šifrování jen trochu, jen pro jeden účel,“ říká.

Die 18-jährige Studentin Alice Sebold geht spätabends durch den Thornden Park. Plötzlich hört sie Schritte hinter sich. Ein Mann tritt aus der Dunkelheit und greift sie brutal an. Alice überlebt. Schwer verletzt schleppt sie sich zurück in ihr Studentenwohnheim. In den frühen Morgenstunden spricht sie mit der Polizei, durchsucht Fotos möglicher Täter. Doch der Mann, den sie beschreibt, ist nicht dabei.Fünf Monate später begegnet sie ihm dann auf der Straße und die Räder des Rechtssystems beginnen sich zu drehen. Ein Verfahren, ein Urteil, ein abgeschlossenes Kapitel. Zumindest scheinbar.Denn viele Jahre später macht Alice ihre Geschichte mit dem Buch Lucky öffentlich. Als das Buch verfilmt werden soll, tauchen erste Fragen auf. Über Erinnerungen, über Wahrheit und darüber, ob die Geschichte, an die alle glaubten, wirklich so geschehen ist.Heute erzählen wir euch den Fall von Alice Sebold und Anthony Broadwater, zwei Leben, die auf schmerzliche Weise miteinander verbunden sind und davon, wie ein einziges Verbrechen mehr als ein Opfer hinterlassen kann.Inhaltswarnung: Explizite Gewalt, Sexualisierte Gewalt, Justizskandal, RassismusDiesen Fall haben bereits live in der Thalia Universitätsbuchhandlung in Rostock aufgeführt. Es war ein wundervoller Abend, danke, an alle, die dabei waren

Jeżeli podoba Ci się odcinek, możesz nas wesprzeć w serwisie

How often do you say, “I don't have time?” This is a common excuse we hear from property management business owners and their teams. The truth is, we all have the same amount of time. In this episode of the #DoorGrowShow, property management growth experts Jason and Sarah Hull discuss the myth of not having enough time and the true issue: having the wrong priorities. You'll Learn [01:28] Time: The Biggest Excuse for Staying Stagnant [06:02] You Don't Make Money on Bad Clients [10:20] Building Trust with Clients Without Overcommunicating [19:35] Finding the Bottleneck in Your Business Quotables “Don't optimize for the wrong things. You have to make sure you're optimizing for the right things.” “We all have the same amount of time every day.” “The issue is not time. The issue is priorities.” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript   Jason Hull (00:00) most of you listening have some properties and some owners in your portfolio that are losing you money. Your operational cost on them is higher than   you being able to pull profit on them.   All right, we are Jason and Sarah Hull, the owners of DoorGrow, the world's leading and most comprehensive coaching and consulting firm for long-term residential property management entrepreneurs. For over a decade and a half, we've brought innovative strategies and optimization to the property management industry. At DoorGrow, we have spoken to thousands of property management business owners, coached, consulted, and cleaned up hundreds of businesses.   helping them add doors, improve pricing, increase profit, simplify operations, and build and replace teams. At DoorGrow, we believe that good property managers can change the world and that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management, business owners, and their businesses. We want to transform the industry, eliminate the BS, build awareness,   change perception, expand the market, and help the best property management entrepreneurs win. Now, let's get into the show. All right, so what are we chatting about today? Sarah? Time. Time. Time. Why are we chatting about time?   And this is where most people mess it up because it's so precious here's the little captain's face   It's precious. Okay, Captain for those listening is a little dog that we have. It's one of our dogs. Okay, so the reason we're talking about time is because time is one of the biggest excuses that we get. Are you working and growing your business? I just don't have time. Or have you been making the calls that you need to make to get your business growing? I don't have time. I'm so busy. I'm so overwhelmed. And so it's everybody is out of time.   Nobody has time. Nobody's so busy. There's a meme that it's old, but it's like classic. Ain't nobody got time for that. Ain't nobody got time for that? Yes, you do. So time, time is an issue. Why is time an issue? We all have the same amount of time every day. We get a whole new 24 hours the next day, every day. The issue isn't time. And we've talked about this, think, before, but the issue is not time. The issue is priorities. You're prioritizing the wrong things. And one of the things we've noticed   with clients. We just recently wrote for our clients a time optimization playbook for property managers. It's got some brilliant stuff in it. A lot of it from her brain, some of it from my brain, and it's really good. But one of things we've noticed, Elon Musk has these principles for how he goes and optimizes businesses. He's made businesses way more efficient. When he came into Twitter and rebranded it to X he cleaned house, thousands of   wasteful employees that were just bloat and not really contributing to code, not really updating it. One of his key principles is don't optimize for the wrong things. You have to make sure you're optimizing for the right things. And a lot of people are optimizing when they should have been cutting stuff out first. So they didn't ask the question, should we even be doing this thing at all? And most property managers we find are optimizing for the wrong thing.   They are optimizing for how do I take every phone call from every tenant and how do I take every phone call from every owner and how do I please everybody and do all this stuff that I have to do instead of what?   Instead of saying, should I even be talking to these people at all? Your owners don't really want to talk to you. They really would love if they could just trust you to do your job and do it well and not have to talk to you. Like that's really what owners want. When they feel anxious because they don't trust you because you aren't doing a good job or you've set incorrect boundaries or you haven't made them feel safe from the beginning or you onboarded them poorly, they now feel anxious. They want to talk to you all the time because why?   They now believe they need to manage the manager. They're trying to manage you. How ridiculous is that? They hire you to manage their property and then they manage you to manage the property. They just traded their job for another job instead of offloading it to you. so we need to optimize for the right things. And so we need to start questioning things. And so some of the things we'll have people do is we'll have them audit their time by doing a time study.   And ours is a little bit different. It focuses on identifying the five currencies of time, energy, focus, cash, and effort, which is a framework I got from one of my mentors, Alex Charfen. And so the idea of the time study showcases all of these. It shows all of these. Sarah's, used to say it didn't show cash, but Sarah was like, you should add cash. And so now it has the money piece in it too.   just said.   You're trading your time. Right. And this is thing I to my clients all the time. I say, if your time was worth, let's just call it a low amount like $50 an hour, you just traded $50 an hour for $13 an hour. It was not a good trade. Yeah. Of course it wasn't. Not a good trade at all. were you doing those things? Instead of using $50 an hour time to do $50 or $100 or $1,000 an hour work, you're using $50 an hour time.   to do $13 an hour work, you have to just look at the things that you're doing and place a dollar sign next to them and then kind of compare that with what your pay rate is and what you want your pay rate to be, not just what it currently is. So I just said, just put a dollar sign next to them. And we did. We updated it. So you might be thinking, how do I deal with all my tenants and all my clients? And maybe you should be asking   Should I even have all of these tenants, properties, and clients? After all, a lot of our clients, when they first come to us, are not making money on every property. They're losing money on some of the properties. They're losing money on some of the owners that they're dealing with. If you actually ran a P &L, a profit and loss statement on every individual owner, every individual unit that you manage, some of them in your business are losing you money. Would you manage for free? Would you do it for free?   People came to you, hey, could you do this? You won't make any money, but I'd like you to manage this anyway. I'll pay you nothing. You would probably say no to that, right? If they came to you and said, hey, I would like you to manage this and you will actually lose money, but it benefits me. Would you do it? You're like, Jason, that's stupid. But right now, most of you listening have some properties and some owners in your portfolio that are losing you money. Your operational cost on them is higher than   you being able to pull profit on them. And so it's the 80-20 principle. 20 % of your properties and 20 % of your owners probably cost you 80 % of your operational costs, right? They're eating it up. So one of the principles we share recently, we've been sharing at some of our Jumpstart sessions because we onboard clients in person. We have them come out to our Jumpstart sessions is this idea of, well, do you remember?   The Hamburglar. Do remember the Hamburglar? The sneaky, shady guy with the bands and over his like this little thing around his eyes and he's sneaking around stealing burgers, right? Well, there is a burglar sneaking around your business and you can't even see him. He's invisible. And he is the interruption burglar. He's just sneaking around stealing money and time throughout your business all day long.   the interruption burglar. One interruption costs between, depending on the studies, you look at 18 minutes to maybe up to 26 minutes of productivity and your team members and you are getting interrupted constantly throughout the day. And then they have to like reset their mind, get back into the flow, get back to what they were doing. But if they're just dealing with interruptions all day long, you are losing probably half the amount of labor that you should be getting.   This is why Sarah was able to run her business so efficiently when she was a property manager and why some of her clients have just as many doors as her, but they have a whole team. A huge team. Yeah. They have a whole bunch of people. Between me and my assistant. And they're not making much money. I didn't even have one full-time equivalent. And you were working maybe 20 hours a week. You had 60 to 90 % profit margin. And these were C-class difficult properties, right?   But Sarah optimizes. She optimizes for the right things. I hate wasting my time. Yeah, she values her time. biggest pet peeve out of everything in the world is wasting my time. So Sarah values her time. One thing Sarah did not give out, Sarah did not give out this magical check that all of you tend to give out to all of your clients and your tenants.   This is this big, giant, glowing golden check that says, steal all of my profits, call me anytime. And you give this to tenants, every tenant and owner, you give them this blank check to steal all of your profitability. I had a client come to me once with 600 units and he was making zero dollars in his business. How is that possible? That's exactly what I asked him. said, there's a previous podcast episode, you can check it out.   It's with Preston Brown. I think he was out in New Mexico and he had 250 units that probably they shouldn't been in his portfolio out of the 600. He fired them. It's almost half. Then he fired half of his staff. Now you think, oh, maybe his workload, his got kind of half. No, it went down dramatically like 80-20 rule. Like he had way more profitability available. He was making a lot of money then. He had a healthy business. So   It's not just about doors. It's about profit. It's about optimizing for the right things. There's no point going and getting more doors if your pricing is terrible, if your time is messy, if you don't have priorities set correctly. Okay, so what else do we run into with clients with time that we'd like to share here with the audience? I think the biggest thing that they tell themselves is just, I'm so busy.   Yeah.   piece of the business they're focused in, they always just say, my God, like I'm just so busy and I can never get everything done. That seems to be the thing that we hear again and again and again. I mean, we even had, he's a former client, but he had asked me several times. We were actually helping him implement his daily huddles after he hired a new team because he completed an acquisition. And he said, okay, what we're gonna track on the daily huddles.   He wanted a 98 or 97 % call answer rate. Optimizing for the wrong things. And I went, okay, I won't say his name, but I said, that's the worst idea I've ever heard. And he's like, no, it's really important that we answer the phone every time that it rings or almost every time that it rings. Because if we don't answer the phone, then people won't trust us because they can't get ahold of us. And then that shatters everything that I'm trying to do and everything that I'm trying to build.   And I think the big misconception is that those two things go hand in hand. For people to trust me, I must always be available. For people to trust me, I must be at their beck and call. For people to trust me, I must get back to them immediately. Okay, well some are freaking out right now. Some are going, I don't believe what Sarah's saying. Because the number one reason in most studies why people supposedly, why they leave property management companies is   a lack of communication or poor communication. Correct. But I think that's a red herring. You can over communicate, and we've had clients do this too. So you can over communicate. You can tell your clients every little single thing that you are doing in whichever method or manner you feel like is appropriate. So you can call them, you can text them, you can send them emails, you can have your system automatically send them notifications.   You can do whatever, but you can tell them, we did this today, and we did that today, and we did this many showings, and we got this many leads, and we're working on this many applications, and this 10 a call, and we did this, and this, this, this, this, this. Can we agree that that is excellent communication? Sure. Do you think that doing that though makes somebody more likely to trust you? I would argue that it doesn't. I would argue that it makes them   less likely to trust you. And the reason is because you're inviting them to babysit you. You're inviting them to be a watchdog. You're inviting them to question you and want to micromanage and monitor. And go, ⁓ what is Jason doing today? What did Jason do on my property today? How many of my tenants did Jason talk to you today?   ⁓ What about how many showings did Jason do today and then if all of a sudden? Well, why wasn't there a showing at my property today Jason? I don't understand now. It seems like he's not doing anything, right? So you're you're training people the wrong way by over Communicating with them and you are teaching them to not trust you because they are inherently Question you   So I love this because the idea in these surveys and a lot of people at NARPM and people in property management have said, communication is key. We answer the phone, which is cool. Answer the phone. You still don't need to optimize for reducing the phone calls. How do we eliminate as many as possible? And so I think it's a red herring. I think it's a false idea that communication is the number one reason because there's something that comes before communication.   and that is you set bad expectations, you set poor boundaries, that leads to anxiety in the tenants and the owners, and then communication becomes this crazy thing that they need more of instead of being able to trust you. The lack of trust is the real problem. It's not communication. There's plenty of investors out there that have good property managers that do not want to talk to them ever.   I just had Dustin Heiner on a previous episode of our podcast. Very savvy investor. Every investor listening to this should probably listen to that guy, a really good friend of ours. He goes and finds a property manager first before he finds a property and he says, I will even pay them a little bit more if I have to because I don't want to ever have to talk to them. I don't want to have to deal with the property. I want to be able to trust them to do job so I can just live my life. He wants it to be passive. He's a good investor.   You're creating bad investors and you're making them anxious by not setting healthy boundaries and setting expectations and making sure that they can trust you. And so they trust you less and less over time because they're anxious. And then what happens? Then they have to and call more and more and they have to babysit more and more. And then they have to watch over your shoulder and then they want more reports and then they want more communication. then it's this constant. And then you have to hire more people. Now they need more.   And now that they've had more, now that they're more anxious and they trust you even less, now they want more of that. And you're just getting in this cycle that's eventually going to be the death of you and your team and perhaps your entire business. It gets worse because yeah, you have to build out this whole team of people you don't even need. You hire a bunch of extra people and these people are not, like if you're hiring that many people, you can't afford to pay them all super well. So you're not getting the most amazing people.   And these are the frontline people that are dealing with your tenants and owners. And then they're frustrated with them because they don't have all the answers and they don't sound confident and competent. And so then they want to talk to you. And so you're getting escalations constantly. And so now you're having to talk with them even more to calm down the anxiety because Susie at the front desk had no clue what they were talking about. And then all of a sudden you have this whole team that's not capable of running the business without you.   So now everything is still coming to you, but you're paying everybody to do things and it doesn't matter because they do things, they fail, people aren't satisfied and they still go, yeah, but I'm still putting out all the fires all day. You're right, you are. And that's because of how you are training people. And you know you have the wrong team if one of your key questions is, why won't my team just think for themselves? If you constantly are asking that question, why won't they just think for themselves? It's because you.   have bad leadership. You've set it up incorrectly and you have not created the right team. You've built the wrong team around the wrong person. You're showing up as the wrong person. You're over involved and you have not been able to create, but you created the wrong environment. And that started with picking, know, setting up the game incorrectly with tenants and owners and not setting good boundaries and not setting good expectations. And it doesn't even mean that you have bad clients. No. It doesn't mean you have bad clients. You're making them bad.   bad properties, doesn't even mean that you have bad tenants, it just means that you're training them to treat you that way. And you're allowing them to treat you that way. And then you're wondering why it's so hard to manage them and why everyone goes, Sarah, how is it possible that you ran 260 units and you were part time? I just don't understand how it's possible. And most people wouldn't understand how it's possible because they're making so many mistakes.   with their time and throughout their entire day, that almost the entire day, I would be willing to bet that about 80 % or more of the average property manager's day is bullshit. Yeah. Complete bullshit. So that's why when you're spending most of your day doing stupid things, yeah, no wonder why I can outwork you. And it's not even hard to do. It's just hard when you're trying to do everything.   And it's hard when you're not training your team, your clients, your tenants. They're all like puppies. You just, have to train all of them. If you want a dog that's going to go to the bathroom outside, you've got to train it. If you want an owner that's going to trust you and not question you and not consistently bother you and wonder what's happening on my property today, you've got to train them to do that.   And some of them may have come to you with those intentions. And then because of how your system is set up, you broke that. And now they're just used to, okay, well, they're gonna tell me every day or every once a week. Now I'm gonna get on a phone call once a week. Here's our weekly call. Here's my weekly email. Yeah. There's several other things related at a time. One that I'll...   related to what Sarah's talking about is if your goals are too low, like your goal right now is a shitty goal, like your goal is survival, or how do I just deal with all this time? That's an awful goal. That goal yields really terrible results. That's not a goal that's going to get you to think differently. It's not a goal that's going to get you to innovate or find a better path or to be able to grow and scale dramatically faster. That's a really low level goal. And so it doesn't raise the floor high enough. And so you're dealing with all this low level garbage in your business.   And that relates to priorities. Time is not, everybody has the same amount of time. It's not about time. It's about prioritization, as we mentioned at the beginning. And so you are intentionally filling your, uses a golf ball analogy. Do you want to share that? No. No. Okay. Well, I'll just, but basically you're filling up, you're filling up your day with all of the riff raff and the little stuff instead of prioritizing the main thing. And so I'll share this.   You need to figure out what your biggest bottleneck is. Anything other than that, there's only one bottleneck in your business. There's always one. It's one at a time. That's your biggest constraint is the bottleneck. And you have to always focus on what is the bottleneck that I need to be dealing with right now. I recently heard Alex Hermosy talk about this and there's lots of different leaks and lots of different constraints in the business, but   You need to figure out where is the biggest bottleneck. That's the priority. You need to prioritize the right things. Right now you're prioritizing the wrong things. Go back, find a previous episode where I talk about the six core functions of business. That will help reveal to you which of those six is the priority. And then you can figure out where's the bottleneck inside of that area of the business, that constraint. These are like six children you need to feed and take care of. And I guarantee you've got your fat healthy favorite. You keep shoving.   food down its throat, and then you've got the other kids that are starving, emaciated, sitting in the corner that you're neglecting. And that means you're not prioritizing the right thing in the business. You're being a bad steward over your own business. And so you've got to make intelligent decisions based on where's the constraint, where's the bottleneck. And that's how you should prioritize your time. And the rest has to fit elsewhere. And you need to set boundaries for your own time because you're not productive.   as often as you're working if you're working a ridiculous amount of hours. Some of your hours are probably a tenth as productive as some of your early morning hours where you're sharp and you're working on things effectively. And so it's not about more time. It's about prioritizing and it's about being more productive and more effective. Some say working smarter instead of harder. And so if you would like to do that, reach out to Sudorgo. We can help you with that.   little bit more about bottlenecks and speaking of bottlenecks, a lot of property managers they end up telling us that maintenance is probably I would say arguably the biggest bottleneck in their entire business because everyone seems to struggle with maintenance and unfortunately it is part of being property manager but it's definitely the most time-consuming yeah   What if you could cut that workload by up to 85 % and even some of our clients have gotten up to 95 % automation for their maintenance coordination? that's exactly what Vendoroo has achieved because they've leveraged cutting edge AI technology to handle nearly all of your maintenance tasks. That's right.   From initiating work orders and troubleshooting to coordinating with vendors and reporting, the AI doesn't just automate, it becomes your ideal employee. It learns your preferences and executes tasks flawlessly, never needing a day off and not quitting. This frees you up to focus on the critical tasks that really move the needle for your business, whether that's refining your operations, expanding your portfolio, or even just taking a well-deserved break because we all need one of those.   Over half the room at last year's DoorGrow Live conference signed up with Vendoroo right then and there. One year later, they're not just satisfied. They're raving about how Vendoroo has transformed their business. Don't let maintenance drag you down. Step up your property management game with Vendoroo. You can visit vendero.ai slash door grow. That's vendero.ai slash door grow today to make this the last maintenance hire that you're ever going to need. All right.   There's the word from the sponsor. Okay, so yeah, there's a lot of different time hacks that we could get into. You know, we help coach clients on this all the time. It's always this constant excuse, oh, I don't have time to work on growing my business. If your business isn't growing, it's dying. And if you're just burning yourself out on the hamster wheel, thinking you're making progress, but you're not, and there's no focus on growth, that's a really   stressful drain. That's a really terrible goal. That's a survival goal. We've got to get you dreaming bigger. We've got to get you seeing bigger. We've got to get you prioritizing better. We've got to get you eliminating a lot of stuff that you're prioritizing and that you're optimizing for that doesn't even need to exist. There's a lot of work in your business right now that doesn't even need to exist. It's just being created because of bad boundaries and bad set up.   If you'd like some help with this, reach out to us at DoorGrow. Anything else you want to add about time? I would say time is not something that you feel like you have a plethora of as a property manager. Then that tells me there are some shifts that you can make, relatively simple shifts that you can make in your business. I will admit I was bored as a property manager. Yeah. Running.   260 C-class properties, I was part-time. I was bored. That's why I'm here at DoorGrow That's how I convinced her. I was like, you got some time? Come help us optimize things Most property managers don't say that they're bored throughout the day and don't go, geez, what am I going to do for the next eight hours? I have no idea what to do. If you would like to figure out how you can run your business in only a few hours a week, that's definitely something I can help you with and it's super fun for me.   I like helping people optimize their time because I know that I can make you a lot more money. And that's exciting for me. I like making people more money. So if that's something that you're struggling with, and if you feel like, hey, I would really love to learn how I can be a part-time property manager, making a lot of money and not pulling my hair out, not hitting my life, then contact us. We can chat with you.   our sales team would be very happy to answer any questions that you might have. this is one of the biggest things that we can do for you here at DoorGrow is clean up your time and then you get to use that time to make more money, yeah. To make more money. Perfect. So if you feel stuck, stagnant, you want to take things to the next level, visit us at doorgrow.com. Also join our free Facebook community. You can get to that by going to doorgrowclub.com.   We only let in business owners and property management companies. And if you want tips, tricks, ideas, and to learn about our offers, subscribe to our newsletter by going to doorgrow.com/subscribe And if you found this even a little bit helpful, don't forget to subscribe and leave us a review. We'd really appreciate it. It helps us out until next time. Remember the slowest path to growth is to do it alone. So let's grow together. Bye everyone.  

Jeżeli podoba Ci się odcinek możesz nas wesprzeć w serwisie 

1. Vláda má rozpočet, ale nie konsolidáciu. 2. Koaličný festival grobianstva. 3. Plán na ruské drony je, že žiadne nepriletia.

Nesta edição do podcast cinematório café, nós conversamos com o diretor Maurilio Martins, da Filmes de Plástico, sobre "O Último Episódio" (2025), primeiro longa-metragem solo dirigido por ele, que acompanha a jornada de amadurecimento (o famoso coming of age) de três amigos na periferia de Contagem, em Minas Gerais, no início dos anos 90. Mais do que uma entrevista com detalhes sobre os bastidores da produção, o programa fala sobre a nostalgia da época em que a história se passa, estilo cinematográfico, a influência de Hollywood e a importância de haver mais filmes para crianças e adolescentes feitos no Brasil. - Visite a página do podcast no site e confira material extra sobre o tema do episódio - Junte-se ao Cineclube Cinematório e tenha acesso a conteúdo exclusivo de cinema Confira a minutagem em que cada assunto é abordado: 00:03:58 - O início de tudo: como a vontade de fazer o filme surgiu 00:13:29 - A parceira com Thiago Macêdo Correia no roteiro 00:17:48 - A trilha sonora criada por John Ulhoa e Richard Neves, do Pato Fu 00:22:17 - O videogame como referência na música e na imagem 00:28:26 - A influência de Hollywood e importância de haver mais filmes para crianças e adolescentes feitos no Brasil 00:40:46 - Estilo de direção e ritmo na construção das cenas 00:49:41 - Como Matheus Sampaio foi escalado para viver Erik 00:55:24 - As escolhas por Daniel Victor e Tatiana Costa para os papéis de Cassinho e Cristão 01:09:16 - O convite inesperado para Camila Morena interpretar a mãe de Erik 01:14:50 - A direção de arte e a produção de objetos de época 01:27:33 - A narração e a ponta de Maurilio e do filho no filme 01:31:35 - Os próximos projetos Situado em 1991, "O Último Episódio" é inspirado nas memórias de Maurilio Martins, que nasceu, cresceu e ainda vive no Jardim Laguna, bairro periférico de Contagem onde a história se desenrola. O filme retrata experiências comuns da adolescência: o nervosismo do primeiro amor, o desejo de demonstrar mais coragem do que se tem e os laços de amizade que se fortalecem nas pequenas aventuras. O protagonista de "O Último Episódio" é Erik, um garoto de 13 anos que tem uma paixão platônica por Sheila e, para se aproximar dela, diz ter em casa uma fita com o lendário “último episódio” do desenho "Caverna do Dragão". Com a ajuda de seus amigos, ele busca uma saída para a enrascada em que se meteu, vivendo uma intensa história de amadurecimento. O elenco principal de "O Último Episódio" é formado por Matheus Sampaio, Daniel Victor, Tatiana Costa, Camila Morena, Rejane Faria, Maria Leite, Daniel Jaber, Babí Amaral e Leonardo De Jesus, com participações de Gabriel Martins e André Novais Oliveira. O roteiro é assinado por aurilio Martins e Thiago Macêdo Correia. A trilha sonora é outro destaque do longa e foi composta por John Ulhoa e Richard Neves, da banda Pato Fu. O lançamento é da Malute Filmes e da Embaúba Filmes. O cinematório café é produzido e apresentado por Renato Silveira e Kel Gomes. A cada episódio, nós propomos um debate em torno de filmes recém-lançados e temas relacionados ao cinema, sempre em um clima de descontração e buscando refletir sobre imagens presentes no nosso dia a dia. Quer mandar um e-mail? Escreva seu recado e envie para contato@cinematorio.com.br.  

Kiera shares specific tips for how practice owners can gain consistency, confidence, and calm in their day-to-day unsteady of chaos and surprise at the unknown.  Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:01) Hello, Dental A Team listeners. This is Kiera and today's a fun day. ⁓ think how to get more stability and predictability in your dental practice. I think this is a zone where people don't know how to have stability, predictability, growth, and how to do that in a consistent way. so ⁓ some practices feel like it's like a freaking rollercoaster. Like your systems are wild and it's like, what?   flavor of the day should I be choosing? I fix my system? Should I go for a new patient? Should I be working on my P &L? And I think that that's just like what people do. And they're like, how do I get this stability? How do get this predictability? Now I heard this quote and then I tried to find this quote. So I'm just going to tell you, because I love it. I don't know if it's real or not, but I'm just going to say it's real. They said that Walt Disney said, and I love Walt Disney and I'm obsessed with Disney, but they were able to create predictable magic with systems behind the scenes.   And I think about that for practices of like, can I help you create predictable magic, predictable cashflow, predictable, ⁓ profitability, predictable, like new patients. Well, it's through the systems behind the scenes and the team that's in place. so today really working on that of like how we can go from chaos and like whack them all of like, and I feel like I do this too in my company. just so you know, I don't think anybody's ever perfect at this, but I think we can actually cut out a lot of these pieces for you to create less chaos.   more predictability, more predictable magic in your practice ⁓ to give you that consistency, confidence, and calm in an owner's life rather than the chaos and the surprise and the unknown of will I be able to make it next month? Will I be able to make it in six months? I think for me as a business owner, is the hardest part of being a business owner is that unpredictability. so trying to give you more, ⁓ more predictability and stability. So if you're tired of   the revenue swings, you're tired of the no show surprises, you're tired of the last minute team drama, like you're just tired and exhausted of that. This episode's for you. This is where today we're gonna really go into our mission of positively impacting the world of dentistry with tactical advice ⁓ from experts who do dentists and team consulting. We've been there, we've done it, we've done it multiple times, we've run it in our own practices. ⁓ Every single consultant on our team has had to have a proven track record of going through exactly what you go through.   coming out on the other side with ease and grace. So that's what we're here for and so I'm gonna just break it down into a couple quick steps for you today of just some different things that can probably help you create some more predictability in your practice to create more stability and to get you out of that, like I said, the revenue swings and no-show surprises. Now, this isn't something that's going to come easy. This isn't something that happens overnight. ⁓ I have a sign up in my kitchen that says discipline equals freedom. This is a disciplined act.   This is what the high achievers do. These are not the small practices that are doing this. And it's the, like, I feel like it's investing. Someone once told me investing is like vanilla ice cream. It's not sexy and nobody gets really excited over vanilla ice cream, but it's predictable and it's always good. And that's what I feel this is like, let's create your practice into the vanilla ice cream practice where it's not sexy. It's not flashy, but it is predictable and it's stable for you. And then from there, like add the sprinkles, add the toppings, add the chocolate. Like you can make vanilla ice cream awesome. It's a great base and a great foundation.   So today I wanna help you create that in your practice. So step one is a daily and weekly rhythm. ⁓ I found that structure is something that's so paramount. Even my mom, like there were seven kids in my family and my mom had to create structure. Like I remember summertime, a lot of parents hate summertime because their kids have no structure. They enjoy school time, there's structure, there's a rhythm, there's something that they can count on. Kids go to school at this time, kids come home at this time, there's predictability in there. And so for you within your practice, let's kind of take what we do.   in parenting and in growing up. And let's apply that to your practice because the same principles apply. And so having these different pieces ⁓ in place of how teams communicate, of how we review performances. So it's a cadence. Like I hate remembering things and I love cadences. just a couple key strategies on this daily and weekly rhythm would be morning huddle. And in morning huddle, morning huddle is one of my fastest ways that I'm able to create stability and structure within a practice if it's a good one. So we're looking at patient.   patients, goals and priorities. And we're doing it consistently and we're looking for opportunities. So a great morning huddle, Kristy and I were talking the other day and she said, I can add 10 to 15 grand to most practices just with a great daily huddle. And I love that because I agree with you. If you use a huddle strategically, it's like, why do team members like in basketball or football, why do they huddle? They huddle to win the game and that's what your huddle should be. So we have our daily morning huddle to look for opportunities to prioritize, to align, to make sure our goals are actually where we want them to go.   Then after that, we have a weekly leadership and team meetings. We're looking at our numbers, resolving obstacles. We literally teach our teams traction style ⁓ L10 meetings so that way you can run it. So we're talking about our data, any of our numbers that are off-track or an immediate issue. We teach you how to solve issues. We teach you how to rate a meeting. So they're very effective and efficient meetings using data. So we're not just sitting here like vomiting our problems. You vomit the problems, yes, but we're also going to have a strategic way of how we solve them.   And then this way we're able to catch our problems earlier. So between those two things of a daily and a weekly, so we're having a daily huddle that's focused on strategy. It's focused on winning. It's focused on opportunities. And then we have a weekly leadership. So your leadership team gets together and departments. And I know you might be like, that's so many meetings. It's fine. You're welcome to do that. But I'm like, if you want to know how the big players are hitting, like I'm talking the practices I work with that are 20, 30 million annually. This is what they're doing. And at a small level on a big level, this works.   When I had one team member, did leadership meetings every single week because I figured we need to start, like that's a big practices to do. That's a big organization to do. So why am I thinking I'm so small not to implement that? When you do this, you typically will see a 10 to 20 % increase in revenue and decrease in overhead. You'll increase your schedule. Like just doing this, you'll look for opportunities. Your schedule will start to get hit more consistently because we're tracking it. We're tracking it every single day. And people like don't love to talk about this, but I'm like,   I also don't love working out, but I want the six pack abs. So it's choose your heart. Like would we rather sit there and like hope and pray and want to have it? Or are we going to start to put in some of these daily practices and weekly practices that work for other ones? So that way you can have more predictability. I promise you what, where your focus is, like where energy goes, focus flow, like where focus goes, energy flows. Let me get that one right. Where focus goes, energy flows. So if I'm focused on the numbers, I'm focused on the things we should be doing. I'm focused on solving problems sooner.   That's where my energy is gonna go. So we're gonna start to like, if you read the book essentialism, they talk about like, don't spin your wheels on a million things, spin your wheels on the most important things and laser focus on it and get everybody rowing in the same direction, you're ultimately gonna grow so much faster. So when we're doing these little pieces, this is what it is. So I would, if I was you, add these meetings into it, but I would make sure my meetings are powerful and impactful. I wouldn't just do meetings for meeting's sake, meetings need to be done with intentionality. Number two is tracking.   Leading metrics, not just lagging ones. So a leading and a lagging, I really hate these, they're really hard for me, but it's leading ones are things we have control over, lagging is the outcome at the end. So for example, like pre-appointment, how pre-appointed are our books? What's our unscheduled treatment? What's our AR aging? What's our same day conversions? What's our diagnosis rate? Like all those things are leading measures that will help us know if our outcome is going to actually get met. So if we're looking at pre-appointment, like,   how many patients in our database are pre-appointed for appointments versus how much re-care and reactivation do we need to do? So it's these two things like, if I wanna schedule full, I can pre-appoint, I can reappoint, I can look at all those different pieces to make sure my schedule's full. Schedule full is the outcome, the pre-appointment, the reappointment, all of that is a leading measure that's going to help me get to my outcome. And then we wanna actually look at those. So, ⁓ and a lot of times it's like, we want to hire somebody.   Well, let's think about the leading metrics that would help us. It's how many ads did we place and how many interviews did we perform? Those are things we have control over. I don't have control over if I hire somebody or not. I don't have control over the candidates that come to me, but I do have control over how many ads I place and how many interviews I perform. So let's track that versus tracking somebody being hired. Let's track how many reappointments we have and pre-appointments we have. Those are things we can control versus as our schedule full.   I still want to track both. Those are still important, but we have, your team can influence the leading measures. They can't necessarily influence the lagging ones. And if we have great leading measures that we're tracking, our lagging outcomes should actually be hit. Then we look at those in our weekly meetings, not just at the end of the month. And then this way, like it's a KPI scorecard that the whole team's looking at and they're watching. So when we do this, what you find is our reappointment. Like, so in office, when they start tracking their reappointments,   And we started doing it consistently. go from 80 % to 85 to 98. And people are like, but Kiera, I already do this. We're already doing it. And I'm like, great, then let's just make sure that the data proves what you're already doing and you're getting the gold stars for what you're already doing. What's crazy is when you start tracking these little things, your practice, that's gonna get a lot better. And it's crazy to how quickly it does. So if I was in your shoes, I would look at where are my gaps and where are the things that I felt, like I said, the...   the schedule gaps. So what could I do if I've got gaps in my schedule that would be leading? Well, it'd be how many outbound calls did we make and how many patients did we get scheduled off those outbound calls? Those are things I can control. So this is on my re-care. Tiffanie, she used to make her practices call 50 patients a day. I am not exaggerating that. I think it was actually a hundred. Like it was so many, cause she's like the more I have to have so many outbound calls cause she had tracked it. I have have this many outbound calls in order to have my schedule stay consistently full.   I can't just call when I need an opening. I need to be constantly putting those phone calls out there so patients are calling me back and I keep my schedule full. That's something. So when you're looking at like, well, I'm so tired of the cashflow dips. I'm so tired of the schedule gaps. My question is, what are you doing proactively? Like those are the systems behind the scene that create the predictable magic. I guarantee you Walt Disney's not like, you know, we should have fireworks. Well, no, there's all these systems in play before they even get to firework show.   to make sure the firework show is a success. So for you looking at what are the predictable things I should be doing. So the way you break this down is what are the three big stressors I have? And then what are leading measures that I could add into place to prevent that? So instead of me looking at the end of my PNL and be like, well, shoot, I don't have money. Could you look at your bank account every single day? Could you look at your PNL every single day?   could you look at your diagnosis and your production? If you want to produce a hundred grand, you've got to be diagnosing 300,000. That's something within your control. You could start to say, am I diagnosing $300,000 a month? I break that down to how many dollars I need to do a day. I watch my daily production diagnosis. I work with my hygiene team. I integrate Overjet or Pearl as AI solutions to it. That's how you can start to move this one forward for you exponentially rather than hoping and praying that we're hitting our cashflow at end of the month.   That's how you start to be a more strategic, getting out of that chaos into consistency and predictability. And then step three would be like building capacity plans. when I look at this, sometimes we like, so back at the beginning, I mentioned to you, said, are you tired of the revenue swings, the no show surprises, the last minute team drama? Well, cool, this is around like the team culture and all that. So.   People and time are gonna be a big piece for that. So based on our production goals and where we want to go, based on where we are currently and in the future, I need to start planning and projecting out how many team members do I need for the production? How do I have block scheduling to make sure that I'm not having like up and down months? How can I forecast out on my schedule to see when are my down months? When are my up months? When are people taking vacations? How can I proactively plan for this?   And then we're going to plan PTO and hiring proactively. So when I'm projecting out with a practice, we're literally at like September. ⁓ So convenient timing of this podcast to release for you. I'm looking ahead to say, okay, let's plan out our entire year time off. When are we having meetings? What are the highs and lows? What are the peaks and valleys within our production? And how can I stabilize that? So I'm not having these huge swings in a practice. How can I either plan for providers to be there, not have as many providers off? I'm looking at past history.   How can I prevent sucked timber and have slammed dunk timber? Like what are the different things when I know I've got those lows? What could I do two months earlier to make sure that I'm not having these like high and low months and then I'm proactively doing these pieces. So if I need to hire or I need to do these different, I need to have a different schedule. Like a lot of you are out two weeks in December. So why are we setting our September goal the same as our say October goal? They're not, they shouldn't be the same. You should figure out what is my goal. So if I'm trying to produce   let's say 3 million, well, I'm not gonna do 3 million divided by 12 months. It's gonna set me up for massive failure. I'm also not gonna do it by 52 weeks. What I'm gonna do is I'm literally gonna look to see, let's say there's only 45 weeks that we're going to have, and let's say I'm gonna then do that by 12 months. Well, now what I've gotta do for there is if that's the case, I need to be producing every single month, okay? So what I did is I did 3 million, and I'm gonna do that by about 45 weeks, okay? Then I'm gonna divide that by 12.   And I'm gonna say, all right, this is what I need to do. So my 3 million divide that by 45 weeks, that gives me 66,666 per week. Now I'm gonna divide that by four days. I need to be producing about 17,000 a day for 45 weeks. Notice I took out some of our low weeks. We have 52 weeks in a month. So I just gave you seven weeks where that's gonna hit your December holidays, it's gonna hit your November holidays, it's gonna hit your ice days in February, that's gonna hit it.   And instead of just doing it haphazardly like that, you actually can proactively plan this out. We have a tool for this where you can plan this. When are people out? What do I need to do? And then based on the growth that I'm also gonna project for our business, based on my diagnosing, all these leading measures, how many team members do I need to have and when do I need to hire them? How you doing? Because that was so many words and I hope you took it and I hope you took notes on it.   because what this will do is it's actually going to create a roadmap for you for next year. It's going to create a way for you to have predictability. This is going to prevent those revenue dips. We've helped you already with scheduling gaps by being with leading measures and then with your team, like staffing issues, making sure we have enough team members. If we know we are always down an assistant, rock on, let me project that out. Let me figure out what I need to produce for that. That way I can hire an additional assistant without having it be chaos on me. These types of things, if I know I've got maternity leave coming out.   How can I proactively do it? What if I hired another hygienist? But I actually build this whole plan out as best as I can. Usually I do mine in September, August, September, October is when I start working on mine to have it ready to go for the next year. I always want to throw up when I look at how much it's going to be. And then I like go to work and figure out how we're going to make this happen. But that helps you be more proactive. So I would look to see these three things. One, do I have a daily and a weekly rhythm? That was the easiest thing and making sure that those have opportunities.   and looking for that and strategizing with that. Then having leading indicators, not just outcomes. And we're tracking that collectively as a team and in every department. And then we're creating this strategic plan and forecasting and projecting out. So that way that's in place. Those three little things right there are going to help you have so much more stability and capacity within your practice that you will just be able to sleep better at night. Like as a business owner who's done this, as a consultant who's done this for offices, as consultants who do this for offices, these are things.   that are so helpful for you. Like this is not just luck. I say create your own luck, create your own magic and do it through the systems behind the scenes. But the discipline there is required. The accountability to yourself and to your team is required. Sometimes when I listen to podcasts or I have coaches come in, I'm like, that feels hard. Well, it doesn't have to be hard. You don't have to do this on your own. Buying a practice did not mean you had to be a CEO and an operations specialist and a CFO. You don't have to do all these things.   What you do need to do is hire people that are smarter than you that know how to do this. And if you don't know how to do it, it is your opportunity and in my opinion, obligation as a CEO to either figure it out or I love the book, Who Not How, who knows how to do this that can help me and my team. And then I vet them, I interview them, and then I execute and I hire them. That way you're able to grow. So if this is something that I think resonates, like you're like, I want predictable and profitable practices.   I want to get rid of the stress and the chaos. want to get rid of the highs and the lows. Reach out. This is what we do. We build systems to scale and sustain. We create the predictable magic with the systems and the team behind the scenes. We teach you how to have the disciplines. We teach you how to have an effective morning huddle. You don't have to do this alone. People are always like, dentistry feels like an island. And I'm like, only if you want it to be. It doesn't have to be. You can be with all the other doctors. You can be with all the other people. We have a community of doctors that get together.   We have teams that get together. We have trainings across the board. We work with your practice individually and connect you with other people so you can learn from other people. You don't have to do it. So stop guessing, start growing predictably, start having more predictability and less chaos. This is what we do. So if this feels fun for you, reach out. Hello@TheDentalATeam.com. If it feels terrifying and intimidating because you're like, feel like I should know this, drop the ego and realize it's okay. None of us know what we're doing. Everyone's in your same boat.   Everyone doesn't know how to figure this out. Some choose to get help and some choose to swim it out and figure it out on their own. Both are correct methods. It's just what's method, Beth, for you. And if I was you, I would at least book the call, see what people could do and see if you could help me get more predictable, predictability in my practice. Because the biggest thing as a business owner that creates the most amount of stress are those upswings, those downswings. And when I have more stability, when I know more consistently, when I know what it's going to be,   I'm able to navigate those highs and lows a lot better because I know the long-term outcome. It's not like a shotgun, like, like scatter. It's like, my gosh. It's like, all right, got it. I can weather this. And I also have somebody who can keep me stable. I have coaches and they help me keep my stability there. So reach out. I'd love to help you. Hello@TheDentalATeam.com as always. Thanks for listening and I'll catch you next time on The Dental A Team podcast.  

Confira na edição de Os Pingos nos Is desta quarta-feira (08):O Congresso Nacional rejeitou a “MP Taxa Tudo”, Medida Provisória considerada crucial pelo governo Lula. Com a derrota, o aumento de impostos que renderia R$ 17 bilhões em 2026 foi barrado.Após o revés no Congresso, o governo de Lula (PT) pode “atropelar” o Legislativo e aumentar impostos por decreto. O STF já reconheceu a autonomia do Executivo para elevar a alíquota de tributos extrafiscais, como IOF e IPI, sem necessidade de aprovação parlamentar.O advogado Martin Luca, ligado ao presidente Donald Trump, alertou o governo Lula sobre as negociações do tarifaço e reiterou que os Estados Unidos exigem mudanças do Brasil.O presidente do Senado, Davi Alcolumbre (União-AP), deu um duro golpe na oposição ao afirmar que “não há clima” na Casa para votar o PL da Dosimetria — projeto que prevê a redução de penas para os envolvidos nos atos de 8 de janeiro.O Centrão iniciou a punição de ministros que se recusaram a deixar o governo Lula após o rompimento oficial. O ministro André Fufuca (PP-MA) foi afastado do partido, enquanto Celso Sabino (União-PA) corre risco de expulsão do União Brasil.Você confere essas e outras notícias em Os Pingos nos Is.

General Manager Leslie Ludlow (Westhaven Golf Club; previously Sahalee, The Club at Snoqualmie Ridge, Spanish Hills) joins Tyler to unpack a career arc that moved from elite athlete to sales leader to multi-property operator, driving double-digit revenue growth and culture change along the way. Leslie shares how “data over drama” wins boardrooms, why feedback cultures accelerate teams, and how women can move confidently into leadership even when they don't “check every box.” From tactical wins (spouses-as-stakeholders, visibility in the first 90 days) to mindset shifts (apply anyway, servant leadership, athlete competitiveness), this episode is a masterclass for current and aspiring club leaders. Visit Bloom Golf Partners here. What you'll learn Data > drama: How to arm your board conversations with facts (utilization, compaction, P&L drivers) to speed alignment. Revenue first: Why “you can't save your way to a budget” and practical levers to grow top line across golf, aquatics, rackets, F&B, and membership. Feedback culture: How to normalize real-time coaching so performance improves and emotions de-escalate. Women in leadership: Applying when you don't meet every criterion, earning the benefit of the doubt, and navigating legacy perceptions. 90-day trust plan: Visibility, presence, and quick wins that establish why you're in the chair. Spouses as stakeholders: Simple hosting and gifting strategies that defuse off-course politics and build support systems. Athlete mindset at work: Compete, take clear feedback, and move fast from mistake → improvement. The “benevolent dictator” model: What it is, when it works, and why clarity + care beats consensus without direction. Career pivots that compound: Translating sales, training, and operations into a GM toolkit. Courage & clarity: “If you win, you win. If you lose, you learn”—how to make bigger moves with less fear. Bloom Golf Partners Research Links Connect with Leslie Ludlow (LinkedIn): https://www.linkedin.com/in/leslieludlow/

Welcome to another episode of the best Arsenal podcast out there! This week Seun and German Dan run through the latest Arsenal news including 7-game PL review Stocks rising

Plötzlich ging es ganz schnell: Am späten Mittwochabend deutscher Zeit verkündete Donald Trump über seinen Kurznachrichtendienst, dass Israel und Hamas einem Friedensdeal zugestimmten haben. Alle Geiseln sollen freikommen und die Kämpfe im Gazastreifen enden. Und doch ist der Deal nur ein erster Schritt in dem neuen Friedensprozess in Nahost. Welche Fallstricke noch lauern, welche Rolle Donald Trump bei den Verhandlungen spielte - und wann die Geiseln endlich wieder zu ihren Familien kommen, darüber sprechen Wim Orth und WELT-Nahostexperte Daniel-Dylan Böhmer in "This is America". "This is America" ist der Podcast zur US-Politik, in dem wir nicht nur über, sondern auch mit Amerikanern reden. Wenn Euch der Podcast gefällt, dann lasst gerne eine Bewertung für uns da. Feedback gerne auch an usa@welt.de Impressum: https://www.welt.de/services/article7893735/Impressum.html Datenschutz: https://www.welt.de/services/article157550705/Datenschutzerklaerung-WELT-DIGITAL.html

Mit Stimmen zum möglichen Verbot von Begriffen wie "Veggie-Wurst" und zum Ende einer beschleunigten Einbürgerung. Zunächst aber geht es um die Pläne der Bundesregierung zur Drohnenabwehr in Deutschland. www.deutschlandfunk.de, Presseschau

Mit der aktuellen unseriösen Drohnen-Panik betreiben interessierte Journalisten und Politiker eine intensive „Strategie der Spannung“. Mit dieser unbelegten Meinungsmache soll die Zustimmung der Bürger zu skandalösen Plänen bewirkt werden: exzessive Aufrüstung, neue Polizeibefugnisse oder gar die Ausrufung des politisch folgenreichen „Spannungsfalls“ in Deutschland. Manche Bürger aber bleiben wach – und reagieren mit treffender Satire aufWeiterlesen

Russ, Andy Knott and Pete in the Pod Squad this week for further reflections on Chelsea, a review of the draw at Molineux - for once we DIDN'T win there! - and a look at how the PL is shaping up so far. Plus a word on Worthing's loss of manager Chris Agutter. Stand or fall!   UTA!  Hey, Peter, leave those refs alone! @BrightonRockPod on BlueSky (and Twatter) brightonrockpodcast@gmail.com Part of the Sport Social Podcast Network that can be found in all their glory at this rather suitable address: www.sport-social.co.uk  Please follow us for automatic downloads of new episodes and if you want to make us really happy please rate us five stars on Apple and any other platforms that provide the opportunity to do so! Why not write a review while you are at it?! ;0).  All this helps our rankings and improves our chances of getting exciting guests onto the show. Also we are now on Patreon, so if you happen to be inclined to extreme acts of generosity we'd greatly appreciate any monthly donations, great or small, to help us run the pod as well as we can. Go to www.patreon.com/BrightonRockPod for details and to sign up. NB Our content will remain freely accessible to all listeners regardless. Humble thanks! Learn more about your ad choices. Visit podcastchoices.com/adchoices

The FC crew react to news that Villarreal and Barcelona are set to play a LALIGA match in Miami this December and explain why they have reservations about the event. Plus, the guys criticize Manchester United after Jim Ratcliffe said Ruben Amorim needs 3 years to prove himself. The guys also revisit yesterday's conversation about whether Erling Haaland is one of the best strikers in PL history. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Jeżeli podoba Ci się odcinek możesz nas wesprzeć w serwisie 

This week on Skip the Queue, we're stepping into the turret and turning up the tension, as we explore one of the UK's most talked-about immersive experiences.Our guest is Neil Connolly, Creative Director at The Everywhere Group, who have brought The Traitors Live Experience to life. With over 10 million viewers watching every betrayal, backstab and banishment on the BBC show, expectations for the live version were nothing short of murderous.So, how do you even begin to transform a TV juggernaut into a thrilling, guest-led experience? Let's find out who's playing the game… and who's about to be banished…Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is Paul Marden.If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website SkiptheQueue.fm.If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on LinkedIn. Show references: The Traitors Live website: https://www.thetraitorslive.co.uk/Neil's LinkedIn: https://www.linkedin.com/in/neil-connolly-499054110/Neil Connolly is a creative leader of design and production teams focused on development, production and installation of live theatre, entertainment, multi-media and attractions for the themed entertainment industry worldwide.Neil began his career as a performer, writer, producer & artist in Londons alternative theatre/art scene. It was during this time Neil developed a love and passion for story telling through the platform of interactive playable immersive theatre.Having been at the vanguard of playable & immersive theatre since 2007, Neil had a career defining opportunity in 2019 when he devised, wrote & directed an immersive experience as part of Sainsbury's 150th Birthday Celebrations. Making him the only immersive theatre & game maker in the world to have HRH Elizabeth Regina attend one of their experiences.In a distinguished career spanning 20 years, Neil has brought that passion to every facet of themed entertainment in the creative direction and production of attractions such as; Handels Messiah, Snowman & The Snowdog, Peppa Pig Surprise Party, Traitors Live, The Crystal Maze Live Experience, Tomb Raider Live Experience & Chaos Karts, an AR go-kart real life battle. Other clients and activations include: Harrods, Sainsbury's, Camelot/The National Lottery, Samsung, Blenheim Palace, Land Rover and Warner Brothers.Neil has worked across 4 continents for many years with private individuals; designing, producing and delivering live entertainment on land, sea & air. A world without boundaries requires freethinking.Neil is currently working with Immersive Everywhere on creative development of show and attraction content for projects across U.K, Europe, North America & Asia. Transcriptions:  Paul Marden: This week on Skip the Queue, we're stepping into the turret and turning up the tension as we explore one of the UK's most talked about immersive experiences.Paul Marden: Our guest is Neil Connolly, Creative Director at The Everywhere Group, who've brought The Traitor's live experience to life. With over 10 million viewers watching every betrayal, backstab and banishment on the BBC show, expectations for the live version were nothing short of murderous. So how do you even begin to transform a TV juggernaut into a thrilling guest-led experience? Let's find out who's playing the game and who's about to be banished.Paul Marden: So, we're underground. Lots of groups running currently, aren't they? How did you make that happenNeil Connolly: Yeah, so now we're two floors under us. There's a lower basement and some other basement. So the building that we are in, there's a family in the 1890s who owned all of the land around Covent Garden and specifically the Adelphi Theatre.Paul Marden: Right.Neil Connolly: And they wanted their theatre to be the first theatre in the UK to have its lights powered by electricity. So they built their own private power station in this building. Like, literally like, all this, this is a power station. But unfortunately for these the Savoy had taken to that moniker, so they quickly built their important institution. The family had this building until the 1980s when the establishment was assumed through the important UK network.Neil Connolly: And then it was sat there empty, doing nothing for 40 years. And so the landlord that is now started redeveloping the building 10 years ago, added two floors onto the top of the building. So now what we're in is an eight-storey structure and we've basically got the bottom four floors. Two of which are ground and mezzanine, which is our hospitality area. And the lower two floors, which are all in the basement, are our experience floors. What we're looking at right now is, if you look off down this way to the right, not you people on audio, but me here.Neil Connolly: Off this side is five of the round table rooms. There's another one behind me and there's two more upstairs. And then I've got some Tretters Towers off to the left and I've got my show control system down there.Neil Connolly: On the floor above me, we've got the lounges. So each lounge is connected to one of the round table rooms. Because when you get murdered or banished, one of the biggest challenges that I faced was what happens to people when they get murdered or banished? Because you get kicked out of the game. It's not a lot of fun, is it? Therefore, for me, you also get kicked out of the round table room. So this is a huge challenge I face. But I built these lounge concepts where you go— it's the lounge of the dead— and you can see and hear the round table room that you've just left. We'll go walk into the room in a while. There's lots of interactivity. But yeah, super fun. Neil Connolly: But unfortunately for these the Savoy had taken to that moniker, so they quickly built their important institution. The family had this establishment until the 1980s when the establishment was considered through the important UK network.Paul Marden: Yeah. So we've got 10 million people tuning in to Traitors per episode. So this must be a lot of pressure for you to get it right. Tell us about the experience and what challenges you faced along the way, from, you know, that initial text message through to the final creation that we're stood in now.Neil Connolly: So many challenges, but to quote Scroobius Pip on this, do you know Scroobius Pip? Paul Marden: No. Neil Connolly: Great, he's amazing. UK rapper from Essex.Neil Connolly: Some people see a mousetrap and think death. I see free cheese and a challenge.Neil Connolly: There's never any problems in my logic, in my thinking. There's always just challenges to overcome. So one of the biggest challenges was what happens to people when they get murdered or banished. The truth of the matter is I had to design a whole other show, which happens after this show. It is one big show. But you go to the Lounge of the Dead, there's more interactivity. And navigating that with the former controller, which is O3 Media and IDTV, who created the original format in the Netherlands, and basically designing a game that is in the world and follows the rules of their game with some reasonable adjustments, because TV and live are not the same thing.Neil Connolly: It takes 14 days to film 12 episodes of The Traitors. Paul Marden: Really? Okay. Neil Connolly: So I was like, how do I truncate 14 days of somebody's life down into a two-hour experience and still deliver that same impact, that same power, that same punch?Paul Marden: Yep.Neil Connolly: But I knew from the beginning of this that it wasn't about time. There is a magic triangle when it comes to the traitors, which is time, space, atmosphere. And time was the thing that I always struggled with. I don't have a Scottish cattle show, and I don't have two weeks. No. So I'm like, 'Cool, I've got to do it in two hours.' So our format follows exactly the same format. We do a breakfast scene, then a mission, then a roundtable banishment, then there's a conclave where the traitors meet and they murder somebody. And I do that in a seven-day structure, a seven-day cycle. But it all happens within two hours around this round table.Neil Connolly: I'm the creative director for Immersive Everywhere. We're a vertically integrated structure in the sense that we take on our own venues. So we're now standing in Shorts Gardens in the middle of Covent Garden. So we've leased this building. We've got a lease that is for a number of years and we have built the show into it. But we also identify the IP, go after that ourselves, we capitalise the projects ourselves. We seek strategic partners, promoters, other people to kind of come involved in that journey. But because we're also the team that are licensing the product, we are also the producers and I'm the creative director for that company. So I developed the creative in line with while also getting the deal done. This is incredibly unusual because other producers will be like, 'Hey, I've identified this IP and I've got it.' Now I'm going to approach a creative agency and I'm going to get them to develop the product. And now I've done all of that, I'm going to find someone else to operationally put it on, or I'm going to find a venue to put it on in, and then I'm going to find my ticketing partner.  But we don't do that. We have our own ticketing platform, and we have our own database, so we mark our own shoulders.Neil Connolly: As well as other experiences too. Back, we have our own creative industry, we are the producers, we are the female workers. So we cast it, we hire all the front of house team, we run the food and beverage, we run the bars. The operations team is our operations team because they run the venue as well as the show at the same time. So that's what I mean. We're a vertically integrated structure, which means we do it, which makes us a very unusual proposition within... certainly within the UK market, possibly the world. It makes us incredibly agile as a company and makes us to be able to be adaptive and proactive and reactive to the product, to the show, to the market that we're operating in, because it's all under one roof.Neil Connolly: This show started January 24th, 2023. Right. It's very specific because I was sitting on my sofa drinking a lovely glass of Merlot and I had just watched... UK Traitors, Season One. Yep. Because it came out that Christmas. Immediately I was like, 'Oh my God, this is insane.' And then I got a text message that particular night from our head of licensing, a guy named Tom Rowe, lovely man. And he was like, Neil, I'm at a licensing event with some friends of mine and everyone's talking about this thing called Traitors. I've not watched it. Have you watched it? Sounds like it might be a good thing. And so I sat back and drank my Merlot. And about five minutes later, I text him back and I was like, Tom, get us that license.Neil Connolly: And then I sent him a bunch of other details of how the show in my head would work, both from a commercial standpoint, but also from a creative standpoint, because I'm a commercially minded creative. Right. So I instantly took out my notebook and I started writing down exactly how I thought the show was going to do, the challenges that we would face and being able to translate this into a live thing. But I literally started writing it that night. And then he watched the first episode on the train on the way home. And then he texted me the next morning and he was like, 'I love it.' What do we need to do? And I was like, 'Get us in the room.' Two days later, we were in the room with all three media who own the format globally.Paul Marden: Okay.Neil Connolly: So we sat down and then they came to see one of our other shows and they were like, 'Okay, we get it now.' And then that was like two and a half years of just building the show, getting the deal done and facing the myriad of challenges. But yeah, sometimes it just starts with the text message.Paul Marden: So they get to experience all the key parts of the TV.Neil Connolly: All the key beats. Like right now, I'm holding one of the slates. They're not chalkboard slates. Again, this is... Oh, actually, this is a good challenge. So in the TV show, they've got a piece of slate and they write on it with a chalkboard pen. This seems so innocuous and I can't believe I'm talking about this on a podcast.Neil Connolly: Slategate was like six months of my life. Not in its entirety, but it was a six month long conversation about how we do the slates correctly. Because we do... 48 shows a day, six days a week. And those slates will crack. They will bash. And they're kind of a bit health and safety standards. I was like, can't have them. Also, they write on them with chalk pens, white ink chalk pens. But in the TV show, you only do it once a night. Yeah.Paul Marden: And then you have a producer and a runner.Neil Connolly: They just clean them very, very leisurely and set them back for the next day. And I was like, no, I've got to do a whole bunch of roundtable banishments in two hours. So we talked a lot about material, about style, literal viewership, because if you take a seat at the table. Yeah. If you're sitting at the table here, you'll notice that we've got a raised bit in the middle. If I turn mine around, the other person on the other side can't see it. So I was like, 'Okay, cool.' So we had to do a whole bunch of choreography. But also, the room's quite dark. Yes. At times, atmospheric. Yeah. In that magic triangle time-space atmosphere. So anything that was darker, or even that black slate, you just couldn't read it. And then there was, and then I had to— this is the level of detail that we have to go into when we're designing this kind of stuff. I was like, 'Yeah, but I can't clean off these slates with the white ink because everyone will have to have like a wet cloth chamois. Then I've just got loads of chamois around my venue that I just don't need.' And so then we're like, 'Oh, let's use real slates with real chalk.' And I was like, 'No, because dust will get everywhere.' I'll get chalk just all over my table. It'll just ruin everything. It'll ruin the technology that's inside the table because there's lots of hidden tricks inside of it. Paul Marden: Is there really? Yeah, yeah, yeah.  Neil Connolly: There's loads of hidden tricks inside the table. So after a while, going through many different permutations, I sat down with Christian Elenis, who's my set designer and my art director. And we were, the two of us were nearly in tears because we were like, 'We need,' and this only happened like.Neil Connolly: I would say two, three weeks before we opened. We still hadn't solved how to do the slate, which is a big thing in the show. Anybody who's seen the show and loves the show knows that they want to come in, they want to write somebody's name on the slate, and they want to spell the name incorrectly.Neil Connolly: Everyone does it on purpose. But I wanted to give people that opportunity. So then eventually we sat down and we were like, Christian, Neil. And the two of us in conversation went, why don't we just get a clear piece of Perspex, back it with a light coloured vinyl. And then Christian was like, 'Ooh,' and I'll make it nice and soft and put some felt on the back of it, which is what I'm holding. And then why don't we get a black pen? And we were like, 'Yeah,' like a whiteboard marker. And then we can just write on it. And then A, I can see it from the other side of the table. Thing one achieved. Two. Every marker pen's got an eraser on the top of it. I don't know why everyone thinks this is important, but it is. That you can just rub out like that, and I'm like, 'There's no dirt, there's no mess, and I can reuse this multiple times, like dozens of times in the same show.' And I know that sounds really weird, but that's the level of design I'm going to need.Paul Marden: I was just about to say, and that is just for the chalkboard. Yeah. Now you need to multiply that. How many decisions?Neil Connolly: How many decisions in each game. But also remember that there are eight round tables in this building. Each round table seats 14 people. And we do six sessions a day. So first ones at 10 a. m. Then we do 12, 2, 4, 6, and 8 p. m. So we do 48 shows a day, six days a week.Paul Marden: I love the concept that these are shows. This is not this is not visitor attraction. This is theater repeated multiple times a day for multi audience is concurrently.Neil Connolly: And I've just spent five minutes describing a slate to you. Yeah. But like, I haven't even got— it's like the sheer amount of technology that is in the show. And again, theatrical, like, look above our heads. Yeah. You've got this ring light above every seat. It's got a pin light. There's also microphones which are picking up all the audio in the room, which again is translating to the lounge of the dead. Every single one of the round table rooms has four CCTV cameras. Can you see that one in the corner? Each one of them is 4K resolution. It's quite high spec, which is aimed at the opposite side of the table to give you the resolution in the TV. In the other room. Then you've got these video contents. This is constantly displaying secret information through the course of the show to the traitors when they're in Conclave because everyone's in blindfolds and they took them off. They get secret instructions from that. There's also a live actor in the room. A live actor who is Claudia? They're not Claudia. They're not pastiches of Claudia. They are characters that we have created and they are the host of The Traitor's Game. Right. They only exist inside this building. We never have them portrayed outside of this building in any way whatsoever.Neil Connolly: They are characters, but they live, they breathe— the game of Traitors, the world of Traitors, and the building that we have designed and constructed here. And they facilitate the game for the people. And they facilitate the game for the people. One actor to 14 people. There are no plants, even though everyone tries to tell me. Members of the public will be convinced that they are the only person that's in that show and that everyone else is a plant. And I'm like, no, because that would be insane.Neil Connolly: The only actor in the room is the host.Paul Marden: 14 people that can sit around this table. How many of them are in the same group? Are you with your friends or is it put together where there are other people that you won't know in the room? If you book together, you play together.Neil Connolly: Yes. Okay, so if you don't book 14 people... Ah, we also capped the number of tickets that you can purchase to eight. Right. So you can only purchase a maximum of eight tickets unless you do want a full table of 14, at which point you have to then purchase a VIP package because you are booking out a whole table for yourselves. The game doesn't work if there's less than 10 people at the table. So there has to be 10, 11, 12, 13 or 14 people sat at a round table for the show to actually happen, for it to work. By capping the number of tickets that you book for eight, then that guarantees that strangers will be playing together. And that is the basis of strangers. Yeah, yeah. Like, you need to be sat around a table with people you know, you don't know, that you trust and you don't trust. Yeah. Fact of the matter. And do you see people turning on the others in their own group? Every single time. People think genuinely, and I love this from the public, you would think that if you're turning up as a group of eight and a group of four and a group of two, that the bigger group would just pick everybody off to make sure that someone in their group gets through to the end game.Neil Connolly: I'm sure they think that and they probably plot and plan that before they arrive on site. As soon as this game starts, gloves are off and everyone just starts going for each other. We've been open nearly two months now. I have seen, like, children murdered of their mothers.Neil Connolly: Husbands murder their wives, wives murder their husbands. I've seen, like, three generations—like, we get, because it's so intergenerational, like our lowest, the lowest age that you can play this is 12. Right. And then it's upwards. I've seen three generations of family come in and I've seen grandkids murder their own nan.Neil Connolly: Absolutely convinced that they're a traitor. Yeah, yeah, yeah. 100%. Or they banish them. Like, it's just mental. I've also seen nans, who are traitors, murder their grandkids.Neil Connolly: Like, and this is in a room full of strangers. They're just like, 'No, I'm not going to go for Barbara, who I met two hours ago in the bar. I'm going to go for my own grandson. It's mental.'Neil Connolly: The very, very first thing that I always think about whenever I'm creating an experience or whenever I'm designing a show is I put myself in the position of 'I'm a member of the public.' I have bought a ticketNeil Connolly: What's the coolest thing that I am going to do for my money? What is my perceived value of my ticket over actually what is the value of that ticket? I wanted to give people the experience of knowing what it was like to be sitting in one of these chairs at this table and feeling their heart. The pounding in their chest and I mean, the pounding in their chest, that rush of adrenaline from doing nothing— from sitting in a chair and all you were doing was sitting in a room talking to people and your heart is going.Neil Connolly: Because you're either being accused of being a liar. And trying to defend against it. And trying to defend against it. Or you actually are lying and you're trying to whittle your way out of it. And that feeling is the most alive that you will ever feel. Not ever. Like, I'm sure they're... No, no, no. But, like, give people that opportunity and that experience, as well as, like, access to the world of traitors and the law and everything else. But also, it's like any other theme park ride. People go on roller coasters because the imminent fear of death is always there. Yeah. And you feel alive. You're like, you've got such a buzz of adrenaline. Whereas, arguably, we do exactly the same thing as roller coasters, but in a much more longer-drawn format and multiple times. Yeah. And people do feel alive. When people walk out of the show, you see them go upstairs to the bar, and they are... Yeah.Paul Marden: You've said to me already that you don't use the word 'immersive,' but you know, I'm, I'm, I'm sat. The company is called 'immersive' everywhere. I'm sat behind the scenes. Okay. I'm sat in the room and the room is hugely convincing. It's like the highest fidelity escape room type experience that I've ever sat in. It feels like I'm on set, yeah, yeah. Um, I can totally believe that, in those two hours, you can slip. I sat on a game. It was only a two-minute game at iApple, but I was being filmed by one of the team. But within 30 seconds, I'd forgotten that they were there because I was completely immersed in the game. I can believe that, sitting in here right now, you could forget where you were and what you were doing, that you were completely submerged in the reality of the land that you're in.Neil Connolly: Yeah, 100%. Like, the world does not exist beyond these worlds. And for some people, like, I have my own definition. Everyone's got a different definition of what immersive is. I've got my own definition. But... I can tell you right now, as soon as people enter this building, they're in the bar, they're kind of slowly immersed in that world because the bar is a themed bar. It's done to the same, like we designed and built that bar as well. But as soon as they start descending that spiral staircase and coming into the gameplay floors, into the show floors, they just forget the rest of the world exists. And especially when they sit down at this table, it doesn't matter. I'm sat next to you here, but you could be sat at this table with your loved one, strangers, whatever. The gloves come off and just nothing exists apart from the game that you're about to go through.Paul Marden: You've been open now for a couple of months. More success than you were anticipating, I think. So pre-sales went through the roof? Yes. So you're very happy with the results?Neil Connolly: Yeah, yeah, we were. Yeah, well, we still are.Neil Connolly: We were very confident before we'd even started building the show, like the literal structural build, because we did very well. But then that set expectations quite high because I had a lot of people that had bought tickets and I was like, 'OK, I need to put on a good show for these people. And I need to make sure that they get satisfaction relative to the tickets that they bought.' But I don't feel pressure. I do feel anxiety quite a lot. Creatively? Yeah. I mean, I meditate every day.Paul Marden: But you've created this amazing world and you're inviting people into it. And as a creative, you're opening yourself up, aren't you? People are walking into the world that you've created.Neil Connolly: Yeah, this was said to me. This is not something that I came up with myself, and I do say this really humbly, but it was something that was said to me. It was on opening day, and a bunch of my friends came to playtest the show. And they were like, 'Oh, this is your brain in a building.'Neil Connolly: And I was like, 'Yeah, I hadn't thought about that.' But yeah, it is my brain in a building. But also that's terrifying, I think, for everybody else, because I know what happens inside my brain and it's really quite chaotic.Neil Connolly: But, you know, this I am. I'm so proud of this show. Like you could not believe how proud I am of this show. But also a huge part of my job is to find people that are smarter than me at the relative thing that they do, such as the rest of my creative team. They're all so much smarter than me. My job is vision and to be able to communicate that vision clearly and effectively so that they go, 'I understand.' The amount of times that people on the creative team turn around to me and go, 'Neil, that's a completely mental idea.' If people are saying to me, 'No one's ever done that before' or 'that's not the way things are done.'Neil Connolly: Or we can do that, but we're going to have to probably invent a whole new thing. If people are saying those things to me, I know I'm doing my job correctly. And I'm not doing that to challenge myself, but everything that I approach in terms of how I build shows is not about format. It's not about blueprints. It's not like, 'Hey, I've done this before, so I'm just going to do this again because I know that's a really neat trick.' I go back to, 'I made the show because I wanted people's heart to pound in their chest while they're sitting in a chair and make them feel alive.'Paul Marden: Is that the vision that you had in your head? So you're articulating that really, really clearly. Is that the vision that you sold to everybody on, not maybe day one, but within a couple of days of talking about this? No, it was day one.Neil Connolly: It was day one. Everyone went, that's a completely mental idea. But, you know, it's my job to try and communicate that as effectively and clearly as I can. But again, I am just one man. My job is vision. And, you know, there's lighting design, sound design, art direction, there's game logic. We haven't even gotten to the technology of how this show works yet, or how this room works.Neil Connolly: Actually, I'll wander down the corner. Yeah, let's do that. But, like, there's other, like, lots of hidden tricks. Like, this is one of the games, one of the missions. In the world and the lore of the show, the round table is sacrosanct.Paul Marden: Yes.Neil Connolly: Traitors is the game. The game is in other people. I can do so many missions and there's loads of missions and they're really fun in this show. But the game is in other people. It's in the people sat on the other side of the room. But also I wanted to do a thing where people could interact directly with the set. And so I designed one of the missions to be in the round table itself.Neil Connolly: So there's a course of these moon dials, which you basically have to align through the course of it. And there are sensors built into the table so that they know when they're in the correct position. How you find out the correct position is by solving a very, very simple puzzle and then communicating effectively to a bunch of strangers that you just met.Neil Connolly: And the sensors basically read it all. And when that all gets into position, the lights react, the sound reacts, the video content reacts, the whole room reacts to you. So I wanted to give people something tangible that they can touch and they make the room react to them. Yes, it's. I mean, I've designed, I've got background in escape rooms as well, right? Um, so I've done a lot of that kind of stuff as well. So I wanted people to feel in touch, same, but like, there's more tangible props over here. Um, yeah, that is a model box of the room that we are stood in, yeah. Also, there's an exact replica of it on the other side of it. There are very subtle differences between it, and that informs one of the missions. So that is two model boxes in this roundtable room. There's one of these in every single roundtable room. So there's 16 model boxes of the show that you're stood in on the set. And again, theatre. It's a show. But it's one of the missions, because I wanted people to kind of go, 'Oh, there's a live actor in front of me.' I'm having fun. Oh, look at all these lights and all the sound. Oh, there's a model box over here. That's in theatre land and blah, blah, blah. But that is also a really expensive joke. It's a really expensive joke. And there's other, like, lots of hidden tricks.Neil Connolly: Let's go look at backstage. Yeah, yeah, yeah, absolutely.Neil Connolly: I say backstage, like how we refer to it or how I always go. I use 'I' and 'we' very interchangeably. Like right now you're on the set. Like you're on the stage. Yes. We're just wandering around a long corridor. There are round table rooms off to either side. But like, you know, there's a green room upstairs where the actors get changed, where the front of house team are, where the bar team all are. But as soon as they go out onto the show floor, they're on stage—yes, completely. We'll very quickly have a look at the gallery—yes, show control. Hi, Robbo. Do you mind if I stand in your room for the purposes of the audio? I'm talking to the technical manager, Thomas Robson. We're recording a podcast.Paul Marden: Robbo, oh yeah, okay. My mind is absolutely blown. So you've got every single room up on screen.Neil Connolly: Yeah, so that's great. There's 164 cameras—something like that. But every roundtable room has four cameras in it. Each camera is 4K resolution. So we've got cameras on all of them. We've got audio into those rooms. That's two-way, so that if show control needs to talk directly to them, they just press a button here and they can talk directly to the room itself. Mainly just like, stop misbehaving, we're watching you.Neil Connolly: We've then got cameras into all of the lounges, all of the show spaces, all the front of house, all of the bar areas, the mezzanine and back of house. And then you've got QLab running across all of the different shows. We've got backups on all of these screens. So if one... of the computers goes down, we can very quickly swap it in for a backup that's already running. We've got show control, which is, there's a company called Clockwork Dog, who, they're an amazing company. What COGS, their show control system, is doing is pulling in all of the QLab from sound, all of the QLab from lighting, and also we built our own app. to be able to run the show. So there's a whole logic and decision tree based on the decisions that the public do through the course of the game. So yes, there is a beginning, a middle, and an end in terms of our narrative beats and the narrative story of the show that we're telling people. But also that narrative can go in. Hundreds of different directions depending on the actions and the gameplay that the people do during the course of the show. So, you haven't just learned one show— you have to learn like You have to learn a world, and you have to learn a whole game.Neil Connolly: Like, there's the server, stacks, which we had to build. You had to network and cable the entire building. So we have built an entire new attraction, which didn't exist before. And also we're pulling in information from the front of house system which is also going into the show itself because again, you put your name into the iPad when you arrive on site and then you tick a box very crucially to say, 'Do you want to be selected as a trader? Yes or No.' Because in the game, it's a fundamental rule. If you say no, you cannot be selected as a traitor by the host during traitor selection. That doesn't mean you can't be recruited.Paul Marden: By the traitors later on in the game. So you could come and do this multiple times and not experience the same story because there were so many different pathways that you could go down.Neil Connolly: But also, the game is in other people. Yes. The show is sat on the opposite side of the table to you because, like, Bob and Sandra don't know each other. They'll never see each other ever again. But Bob comes again and he's now playing against Laura. Who's Laura? She's an unknown quantity. That's a whole new game. That's a whole new show. There's a whole new dynamic. That's a whole new storyline that you have to develop. And so the actors are doing an incredible job of managing all of that.Paul Marden: Thanks, Robbo. Thank you. So you've worked with some really, really impressive leading IP, Traders, Peppa Pig, Doctor Who, Great Gatsby. What challenges do you face taking things from screen to the live experience?Paul Marden: Challenges do I face? We're wandering here.Neil Connolly: So we are in... Oh, we're in the tower.Neil Connolly: Excellent. Yep, so we're now in Traitor's Tower. Good time for you to ask me the question, what challenges do I face? Things like this. We're now stood in Traitor's Tower. Paul, let me ask you the question. Without the show lights being on, so we're just stood on a set under workers, what's your opinion of the room that we're stood in?Paul Marden: Oh, it's hugely impressive. It feels like, apart from the fact you've punched the fourth wall out of the telly, it does feel like you're on set.Neil Connolly: It's a really faithful reproduction of the set. So that's kind of one of the challenges is managing the public's expectations of what they see, do and feel on site. So that I don't change the show so that people come and play the game that they're expecting to play. But making reasonable adjustments within that, because TV and live are two very, very different things. So first and foremost was making sure that we get the format right. So the game that people play, which informs the narrative of the show and the narrative structure of the show. Breakfast, mission, round table, conclave. Breakfast, mission, round table, conclave. I've designed a whole bunch of new missions that are in this, taken some inspiration from missions that people know and love from the TV shows, whether that's the UK territory or other territories around the world. And also just other stuff is just clear out of my head. So there's original content in there. paying homage and respect to the world that they've built and allowing ourselves to also play and develop and build out that world at the same time. Other challenges.Neil Connolly: This is not a cheap project. No, no. I mean, the production quality of this is beautiful. Yeah, yeah, thank you. It is stunning. When people walk in here, they're like, 'Oh my God, this is... High end.' I am in a luxury event at a very affordable price.Paul Marden: Thank you. And then we're going back upstairs again. Yes. And in the stairwell, we've got the crossed out photos of all of those that have fallen before us.Neil Connolly: No, not quite. All of the people that are in this corridor, there's about 100 photos. These are all the people who built the show.Neil Connolly: So this is David Gregory. He's the sound designer. This is Kitty, who is Immersive Everywhere's office manager. She also works in ticketing. That is Tallulah and Alba, who work in the art department. Elliot, who's our lighting designer. So all of these people are the people who brought the show to life.Paul Marden: Amazing.Neil Connolly: And we wanted to pay homage to them because some of them gave years of their lives to building the show from literally the inception that I had in 2023. Through to now and others are the people who literally spent months of their life underground in these basements building hand-building this set and so we wanted to pay homage to them so we got all of their photos we did the iconic red cross through it yeah and we stuck them all up in the corridor just because we thought it'd be a nice thing to do.Paul Marden: You're in the business of trading and experiences and that ranges from art exhibitions to touring shows. There's always going to be a challenge of balancing innovation and profitability. What is the formula? What is the magic formula?Neil Connolly: I believe, first and foremost, going back to what I was telling you earlier about us being a collaborative organisation. We are not a creative crack that has been used for the show. We are also the producers of the show. And to make my point again, I'm a commercially minded creative. So I actually sit down with the producers and go, 'Okay, cool.' There are 112 seats in the show.Paul Marden: Yep.Neil Connolly: Therefore, how many shows do we need to do per day? How many shows do we need to do per week? How many shows do we need to do per year? Therefore, let's build out a P &L. And we build a whole business plan based around that.Paul Marden: By having everybody— that you need in the team— makes it much easier to talk about that sort of stuff. It makes it much easier for you to design things with the end result in mind. You don't have a creative in a creative agency going off— feeding their creative wants without really thinking about the practicalities of delivering on it.Neil Connolly: Exactly. So you've got to think like, literally, from the very, very beginning: you've got to think about guest flow. You've got to think about throughput. You've got to think about your capacities. Then you've got to basically build out a budget that you think— how much, hey, how much really is this going to cost? Yeah. Then you build out an entire business plan and then you go and start raising the money to try and put that on. And then you find a venue. I mean, like the other magic triangle, like the traitor's magic triangle is, you know, time, space, atmosphere. That's how you do a show. Like with my producer's hat on, the other magic triangle is show, money, venue.Neil Connolly: The truth of the matter, like I make no bones about it, I can design shows till the cows come home, but I'm always going to need money to put them on and a venue to put them in. Also, I want to stress this really important. I use the words 'I' and 'we' very interchangeably.Paul Marden: It's a team effort.Neil Connolly: You can see that in that corridor. I am not a one-man band. I am the creative director of a company. I am a cog that is in that machine, and everybody is doing... We are, as a team... I cannot stress this enough. Some of the best in the business are doing what we do. And everyone is so wildly talented. And that's just us on the producing side. That's immersive everywhere, limited. Then I've got a whole other creative team. Then we've got operations. Then we've got... It's just mad. It's just mad, isn't it? This is a job. Who would have thought, when you were at school, this was an opportunity? Not my principal or my maths teacher.Neil Connolly: So, sorry, just to balance the kind of economies of scale. That was the question, wasn't it?Paul Marden: Well, we were talking about what is the formula for making that an investment, but you know, the authority here is the effort you've put in to do this feels high, but at the same time, you have to find this thing. There is a lot of investment that goes into the front.Neil Connolly: But that comes back to creatives. Caring and I'm not saying the creatives don't, but I care. I care about building businesses. Yeah, not necessarily like building my own CV, like there's so many projects that across our desks. I'll be like, 'Yeah, that'd be really fun to work on.' But do I think that I can make that a touring product? Can it be a long-running location-based entertainment sit-down product? Can it be an art shop? Like you've kind of got a balance with what do you think is just creatively cool versus what can we do as a company that is a commercially viable and financially stable product? And so all that comes through in terms of the creative, but also in terms of the activities of how we run the building, how this model realizes. Because if you think about it, let's make Phantom of the Opera run in the West End. Yes. The show is very obvious, with many casts on a room, away, fruit team away, terrace, it's a big activity. If they haven't sold half that away, they have to use the whole show and play all those people.Neil Connolly: But if they haven't sold half that away from one of my shows... I only have to activate four of my rooms, not eight of them. Therefore, I don't have to call in four actors. I don't have to call in a bunch of the other front of house team and I can scale in the operations on the back. It's an entirely scalable process. Flexible, yeah, yeah, yeah. Oh, 100%. But also, like, we've got eight rooms here. If we decide to take this to another territory, and that territory demands a much higher throughput, then instead of eight rooms, I can do 20 rooms, 30 rooms. As long as we know that the market is there to be able to kind of get people through it.Neil Connolly: I love this show and I'm so proud of it. The main reason why I'm proud of it is when the show finishes, let's go into one of the lounges. Have you been into one of the lounges?Paul Marden: I've had a nose around a lounge.Neil Connolly: There are different shapes and sizes. We won't go into that one. We'll go into this one down here. That one, that one. It's always such a buzz when you're stood in the bar and the shows kick out, and you see tables and tables of 14 people going up into the bar.Neil Connolly: Area and before they've even gotten a drink, they will run straight over to their friends, families, strangers, whoever they were playing with in that table of 14, and instantly be like, 'Right, I need to know everything that was going on inside your head, your heart, and your soul over the last two hours of my life because this was my experience.'Neil Connolly: And they'll just go, and they'll be like, 'And this is what I was thinking.' And then I thought it was you because you did this and you touched your nose in a weird way. And then I thought you were sending secret signals. And then everyone's like, 'No, that's not what I was doing.' I was just trying to be a normal person. And they were like, 'Well, why did you say that thing?' It sounded super weird. And they're like, 'That's just what I do.' And it's just totally mental. And then they all get a drink from the bar. And we call it the bar tab chat.Neil Connolly: It's another revenue stream.Neil Connolly: I do talk about this like it's a show. And it is a show. You've walked around, do you think it's a show? Completely. I talk to established houses all the time. Like, you know, the big theatres of the land. Organisations that are national portfolio organisations who receive a lot of Arts Council funding. The thing that they want to talk to us about all the time is new audiences. They're like, 'How do I get new audiences through my door?' What can I do? And I'm like, 'Well, firstly, make a show that people want to go and see.'Neil Connolly: Again, they're like, 'But I've got this amazing writer and he's a really big name and everyone's going to come because it's that name.' And I'm like, 'Yeah, that's wicked. That's cool.' And they can all go pay reverence to that person. That's really wonderful. Whereas when you look at the attractions landscape or the immersive theatre landscape or like anything like... Squid Game, or The Elvis, Evolution, or War of the Worlds, which has also laid reality, or any of that kind of stuff, across the landscape, it is nothing but new audiences. Yeah, yeah, yeah. It is nothing but actual ticket-buying audiences.Neil Connolly: And they come from all different walks of life. And what I love is that they do come in to this experience and we hit them with this like secret theatre.Neil Connolly: And they're like, 'Oh my God.' And often it's a gateway to them being like, 'Oh, I didn't realise that.' Maybe I'll go see a Western show or maybe I will go to the National Theatre and see something. Because that's the level of archery. Because those organisations, I love them and I've worked in a few of them, but those buildings can be quite austere, even though they're open and porous, but it's still very difficult to walk through that threshold and feel a part of it.Paul Marden: Whereas coming in here, coming into an event like this, can feel like a thing that they do.Neil Connolly: Because it's the same demographic as theme park junkies. People who love going to theme parks love going to stuff like this because it's an experience, it's an otherness, it's an other nature kind of thing. Because modern audiences want to play and do, not sit and watch. But we all exist in the kind of same ecosystem. I'm not taking on the National Theatre.Paul Marden: Gosh, no. I always talk about that. I think the reason why so many attractions work together in the collaborative way that they do is they recognise that they're not competing with each other. They're competing with sitting on your backside and watching Netflix.Paul Marden: Yeah, yeah.Paul Marden: Our job for all of us is to drag people away from their screens and drag people off of their sofas to do something. And then that's the biggest challenge that we all face.Neil Connolly: I think then that kind of answers the question that you asked me earlier, which I didn't answer. And I'm very sorry.Neil Connolly: is about identifying different pieces of IP. Like, yes, we largely exist in the world of licensing IP. And how do we identify that kind of IP to be able to translate? Not just how do we do it, but like, actually, how do we identify the right thing that's going to... How do you spot the winner? Yeah, exactly. Yeah. And that is one of the biggest challenges to your point of we're talking directly to people who consume arts, culture and media and technology in a slightly more passive way, whether that's just at home and watching Netflix and then bringing that to life. In a very, very different way. If you have a very clear marketing campaign that tells people what it is that they're buying and what they're expected to see or do on their particular night out, because that's what modern people really care about, what they do with their money. Yeah. And they want to have a good night out. And I'm in the business of giving people a good night out. We also happen to be murdering a lot of people in the course of the show.Neil Connolly: Still a good night out. Still a good night out. But I'm in a place where the dead sit. Yeah, exactly. Lounge of the dead. And like, you know, this is a really cool space. Oh, it's just beautiful. You know, we've got the telephone really works. There's lots of information that comes through that. The radio works, that does different things. The TV screen on the wall, that has the actual live feed into the round table room that you've just left. And there's other little puzzles and hints and tricks in this room, which means that after you've been murdered or banished and you come to the Lounge of the Dead, you're still engaged with the game to a degree. You just don't directly influence the outcome of the game. But you're still involved in it. You're still involved in it. It's super fun. Oh, and you can have a drink in here.Paul Marden: I don't let people drink in the round table. Even more important. What's this?Neil Connolly: The dolls, the creepy dolls. What this is, this is the void. Creatively speaking, this is where all the gold goes when people win or lose it. And the creepy dolls are from the TV show. Ydyn nhw'r un gwirioneddol o'r sioe? Felly, gafodd studio Lambert, sy'n gwneud y sioe tebyg, llawer o brops o'r sioe tebyg i ni eu rhoi ar y ddispleiddio yma. Felly, mae gennych chi'r Dolls Creepy o'r lles 3 yno. Rydyn ni'n mynd i fyny. Yn ôl yma, mae'r peintiwch Deathmatch.Paul Marden: Which is from season three.Neil Connolly: And they get the quill and they write the names and got the quill upstairs. We've also got over here, the cards that they used to play the death match with. Excellent.Paul Marden: So you began your career in theatre. How did that evolve into the world of immersive live experiences?Neil Connolly: Life story. I am the son of a postman and a cook. And if you haven't noticed already, I'm from Ireland. There was no theatre in our lives, my life, when I was growing up. And I stumbled into a youth theatre. It's called Kildare Youth Theatre. And the reason why I joined that is because there was a girl that I really fancied.Neil Connolly: She had just joined this youth theatre and I was like, 'Oh, I'm gonna join that as well' and that kind of opened the world of theatre for me. At the same time, I then got spotted by this guy, his name's Vijay Baton, his real name's Om, but he converted to Hare Krishnanism in the 90s. And he set up a street theatre company in Ireland. He just taught me street theatre. So he taught me stilt walk, he taught me juggling, he taught me how to build puppets. And so I spent years building puppets with him and going around Ireland doing lots of different street theatre while I was a teenager. And doing street theatre and doing my youth theatre and then kind of all of that kind of came to a head when I had to decide what I was going to do with my life. I applied to go to drama school. And I applied to two drama schools. One was Radha. Didn't get in. Didn't even get an audition. And the other one was Rose Bruford. And they took me. And the reason why they took me— I probably wasn't even that good. But on the day that I was auditioning to get into Rose Bruford was the same day as my maths exam for my final exams at school. You call them your A-levels, we call them the leaving certificate.Neil Connolly: And while all of my friends were back in Ireland doing their maths exam, I was in an audition room pretending to be a tree or the colour black.Neil Connolly: Who knows? And they kind of went, 'Well, if I fail my maths exam, I don't get into university in Ireland.' Like, it's just a blanket thing. And so I was like, 'I literally sat across the panel' and I was like, 'eggs, basket.' And they were like, 'cool.' So they let me in based off of that. So I got a classical training. Then what happened is I came out of university. I was living with two of my friends, Natalie and Joe. And we had our own little production company called The Lab Collective. And we just started making shows. In weird ways, we joined a company called Theatre Delicatessen. Let's get away from this. Yeah, yeah, yeah.Neil Connolly: So Theatre Deli was a company set up to take over disused spaces in London and convert them into art spaces.Neil Connolly: Basically legalised squatting. It's the same as like a guardianship. But we weren't living in the buildings. We were just putting on shows and we put on art shows, we put on theatre shows. We did Shakespeare for a while. We wrote our own work and we just did lots of really, really cool stuff. And I worked in music festivals, classically trained actor. So I was trying to do shows. I did a lot of devising. I also joined an improvisation group. And kind of through all that mix, like those years at Delhi, which was making these weird shows in these weird buildings, were very, very formative years for us. The Arts Council wouldn't support the kind of work that we were making. We were like, 'Cool, how do we get space?Neil Connolly: How do we get or make money to support ourselves? And what are the shows? There's the magic triangle all over again. Space, show, money. And that's your apprenticeship, I guess, that brings you to here. Yeah, yeah, yeah. And like, again, I make no bones about it. 10 years ago, I was selling programs on the door of the Royal Festival Hall while doing all of that stuff. So in one of the Theatre Daily buildings, we did a show called Heist, which is you break into a building and steal stuff. That's what the public do.Neil Connolly: And a bunch of us did that. I mean, it's so much fun— kind of doing it. And off the back of that, somebody else basically tried to chase down the crystal maze. And then they went away, and then they called me up and they were like, 'Hey, I've got the rights. Do you want to make the crystal maze?' And I was like, 'Yeah, sounds like fun.' So I got involved with that, did that for a while. And then, from there, this is the end of a very long story. I'm so apologised. Yeah, from there, all of those different things that I've done through the course of my life in terms of operations, designing experiences, being a creative, understanding business.Neil Connolly: Building a P&L, building a budget, talking to investors, trying to convince them to give you money. All of that stuff kind of basically came together. And over the last few years, like the wildest ride is that pre-2020.Neil Connolly: We were just a bunch of people doing a bunch of weird things, making weird shows and weird attractions in kind of different ways. And then that year happened. And I don't know what happened, but literally every single major studio, film, TV production, game designer, licensor in the world, suddenly just went— brand extensions, world extensions, and they all just started calling us. And they were like, 'Hi, I've got this thing.' Can you develop it into a thing? Because I need to extend my brand or I want to build a world and extend that for the public. And we were like, 'Yeah, okay, cool.' And we were just lucky, serendipitously, to be in the right place at the right time. To be those people that people can approach. And we're always, we're very approachable.Neil Connolly: As you can tell, I talk a lot. And, you know, so the last five years, it's just been a mad ride.Paul Marden: So look, Neil, it's been amazing. I have had the most fun. Last question for you. What's next? Are you putting your feet up now because you finished this? Or on to the next? Neil Connolly: Very much on to the next thing. So we're already in production with our new show, which is called Peppa Pig Surprise Party. And that is opening at the Metro Centre in Gateshead next year. Oh, how exciting is that? It's very exciting.Paul Marden: So quite a different demographic.Neil Connolly: The demographic for Peppa Pig is two to five year olds. It's been a really fun show to design and create. To go back to a question that you asked me very early on, there is no blueprint, there is no format. I have embraced the chaos tattooed on my arm. And always when I approach things, any new show or any new creative, I am thinking of it from a ticket buying perspective: 'I have paid my money.' What is the coolest thing that I can possibly do with that money? And so therefore, I'm now looking at families and, like, what's the coolest thing that they can do for that ticket price in the world of Peppa Pig?Paul Marden: Let's come back in the new year, once you've opened Peppa Pig, let's go to Gateshead and see that. That sounds pretty awesome to me. I reckon there's a whole new episode of Designing Worlds for two to five-year-olds that we could fill an hour on.Neil Connolly: Oh yeah, 100%. It's a totally different beast. And super fun to design.Paul Marden: Oh mate. Neil, it has been so wonderful having a wander around the inside of your crazy mind.Paul Marden: If you've enjoyed today's episode, please like it and leave a comment in your podcast app. It really does make it so much easier for other people to find us. This episode was written by Emily Burrows from Plaster, edited by Steve Folland, and produced by Sami Entwistle from Plaster and Wenalyn Dionaldo. Thanks very much. See you next week.  The 2025 Visitor Attraction Website Survey is now LIVE! Dive into groundbreaking benchmarks for the industryGain a better understanding of how to achieve the highest conversion ratesExplore the "why" behind visitor attraction site performanceLearn the impact of website optimisation and visitor engagement on conversion ratesUncover key steps to enhance user experience for greater conversionsTake the Rubber Cheese Visitor Attraction Website Survey Report

Part 2 of podcast guest Dr. Lauryn Brunclik (of She Slays the Day podcast fame) and her conversation with Kiera. In this follow-up to Becoming Business Savvy with a Clinician-First Mindset, the pair discusses seeking other revenue streams to obtain financial freedom. The chat includes fixing your pricing structure, living below your means, understanding the spender and saver mindsets, time management, and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners, this is Kiera and welcome back to part two of my chat. If you liked part one, you are going to absolutely love this. I am so excited and I can't wait to dive right in.   Kiera Dent (00:10) Lauryn, I'm very curious. Like you've talked about it at length. Like what do people do? Like what's the how, how do we get into this?   How do we have multiple streams because agreed all eggs in one basket? gosh. It's, ⁓ to me, that's like just a ticking time bomb. Like one bad day, one bad patient, one bad procedure. Like it's just going to explode because you're sitting like you're sitting on the edge of fear all the time to where you are in like cortisol adrenaline, like you are pumping. And then what you do is you go into complete shutdown because you can't handle it anymore. So your body and your system literally like just shuts down on you. You become apathetic to life.   Dr. Lauryn B (00:23) Mm-hmm.   Kiera Dent (00:44) things aren't exciting for you anymore. You become very numb to walking through the world. And it's like, I feel like the world of color goes into very like gray. It's very subtle. It's like, it's, there's no, there's no life left. It's just, are living life, but you're not actually being and living day in, out. So what are some tacticals? Like I'm so curious. I love to hear that.   Dr. Lauryn B (01:04) Well, so,   I mean, ultimately what you have to, I'm no cashflow expert. My husband would like laugh, not, he wouldn't laugh. He'd just be like, what's she gonna say right now? So like cashflow will multiply the more you start putting your money to work, okay? So it's very, very, step one is simple. It's exactly what you said. You have to have cashflow coming from your clinic.   Kiera Dent (01:14) okay.   Dr. Lauryn B (01:33) You have to. Like, you need to spend less money than you are bringing in. Okay?   Kiera Dent (01:42) Ooh, love that. Ding, ding. All right, great. Got it, team. Got it all.   Dr. Lauryn B (01:45) Like, so it's   it's simple. what did you say? Like you said, there's only three ways to make it happen. Like lower your overhead. Yep. Yep. See more people. Yep.   Kiera Dent (01:50) There are, either cut your costs, increase what you're producing. like for how many patients you're seeing and   or collections, because a lot of times you're producing enough, but we're not collecting the money that we're actually producing. that then costs, people are have no money. And I'm like, you have 500,000 sitting in your AR that's not collected. So you actually have money. You just have a broken system of how to collect it. And to your point, my husband said this very early on when I started that company, he said,   I care, don't lose money. He was like, yeah, I'm not going to give you any rules, any parameters. He's like, just don't lose money because that's going to cause a lot of strain on us. And I thought about that a lot. It's like, ⁓ I guess that's a great, a great plan. Like it's really been a good thought for me. But it's like, if you are going to lose money on having a business, go be an associate for someone else. Like it's a hobby at that point. It's not a business. So I'm like, if you're not going to have your business make money for you, like truly no judgment.   Dr. Lauryn B (02:24) Thanks, husband.   Yes.   Kiera Dent (02:44) go honestly be an associate, go work for someone else so you're taking home a paycheck. When owners are working for themselves and making less than they are as an associate, I'm like, we have a big problem here. And now you're mad because you got way more problems. You can't just clock in, clock out and leave for the day. And I'm like, that's actually not a business. That's a hobby. And it's a bad hobby. You have no freedom. No, it's delusional. No.   Dr. Lauryn B (02:57) Mm-hmm.   And they're like, but I have the freedom when I'm the owner. You don't have freedom? can't afford a vacation. what? You have   no freedom.   Kiera Dent (03:11) Stop lying to yourself just because you own a business. People are like, I wanted this texture, have more time. And I'm like, yeah, tell me how that's going for you. Probably not great. All right, so we gotta have a business that actually cash flows. Simple stuff.   Dr. Lauryn B (03:16) How's that working for you? Yeah.   Yes, so step   one is very simple, but not is you have to fix the pricing structure, the collections, your payroll blow. You need to look at the profit margins of your clinic. Very easy, very difficult, but very easy.   Kiera Dent (03:37) And they're   industry specific too. I don't know how it is in chiropractic, but I know in like dentistry, we say right now, even with all the things like I want 30%, we're talking all things, fringe benefits, 401k. Like 30 % for payroll, 25 to 30 is about average. And we aim for, I don't know how it is in chiropractic, but I aim for a 50%, not including doctor pay, 50 % overhead in dental practices, 30 % of doctor pay, because I'm like, that's what you're gonna get paid as an associate. It's like, let's at least pay you that.   Dr. Lauryn B (03:45) No, that's pretty yeah, that's pretty healthy. ⁓   Kiera Dent (04:04) And then hopefully we've got a 20 % profit, but that profit debt services click in and that's a real fun zone and taxes. Like I love it. No, you're not getting your W two people are not taking taxes out. You own this business. All that money comes to you. So do not get trapped in that like tax trap. but like, like that's a very simple formula and you look, what is my supplies? What are my rent? Like, what are all those things? And if you figure out the benchmarks, then you know, which one am I bleeding money on quickly fix that hole. So we stopped bleeding it again.   It seems so hard. And you and I are on the other side of that equation saying, no, actually it's like real simple. You just look at it real quick, figure out what it is. You can build your practice to support whatever numbers you need, or we cut. Usually it's easier to increase production and collections than it is to cut. But a lot of people are just overspending in ridiculous ways that I'm like, no, no, no, no, no. Like I have a practice, I looked at their numbers. They shouldn't giggle. I did giggle, because I was shocked. They're like, here, we have no money.   And I was like, all right, send me your P &L. Let's take a look at it. So I did. Year to date, they produced 528,000. So they're doing about 85,000 per month is what I calculated when I ran the numbers. But when I looked at their take-home pay, they're taking home, so it's 528. I'm super happy for them. Like don't, there's no judgment on that. They're taking home 250,000 of that 528 is going to the doctor, which again, I'm happy that they're taking home the money. But what's happening is the practice is not producing enough for that.   They're running all their kids through it. They're running their cars through it. They're running everything through it, which again is not a bad thing. But if you don't have cash in your business to hire people, I was like, we're a little off on the percentages.   Dr. Lauryn B (05:37) Yeah. One of my favorite things to teach people   is because people are like, I just want to learn tax strategy. I want to learn tax strategy, tax strategy. And you're like, okay, here's the thing about tax strategy is you can only do tax strategy. Can't see I'm doing air quotes here. If you have money that you don't want to give the government, if you are spending   Kiera Dent (05:47) you   Mm-hmm. Air quotes, I see them.   it.   Dr. Lauryn B (06:06) much as you make and the government's like, yeah, you're good. You don't know anything. Like there's no strategy to be had. Strategy can only apply to profits. you know, like to money you've made. So, so that's where it's like, okay, I get that you really want tax strategy, but like you're, you don't need strategy yet. You just need to create more.   Kiera Dent (06:09) There is no tech strategy. ⁓ That is a tech strategy. No.   Yes.   You   just need money to then pay taxes on. Then we can talk about what it's gonna be. Yes.   Dr. Lauryn B (06:37) Yes, then we can talk strategy.   But yeah, so like that's where it starts. The next hard part, and this is where I kind of touched on like, we went into this career because we believed this career was gonna take care of us while we took care of other people. And so everybody's got a little different version of what that means. ⁓ What car they think they should be driving.   Kiera Dent (06:42) That's a point.   Ready.   Dr. Lauryn B (07:06) once they have made it, what ⁓ their house situation should look like, how many vacations, their spouse, if they're buying their spouse, designer bags and things like that. Like we have in our head once we make it, what life will look like. And so after you fix your cashflow thing, the next thing is like,   you gotta kind of continue to live below your means for a while. Because if all of a sudden you've fixed your profit margins and you have an extra $30,000 flowing into bank accounts a month that does not have a job, like, you're just like, we're gonna move into a bigger clinic, we're gonna hire another doctor, we're gonna do this. And all of a sudden that...   Kiera Dent (07:58) Let's go!   Dr. Lauryn B (08:04) that potential, but like you have to have money in excess to build wealth upon. If you fix the first problem, which is we don't have enough money, okay great, now you have enough money, and then instead of building wealth, you buy a Birkin, which I still keep sending my husband all of the memes and reels that like Birkins are apparently, you know, they are also   appreciating, they're beating the S &P. So I'm just saying maybe a Birkin was a bad example because that would be an investment. ⁓   Kiera Dent (08:36) See?   I why not? think there's a   lot we could probably justify in the investment realm. Like it's fine. I'm here for it.   Dr. Lauryn B (08:46) Right, right. But   no, you know, if it's like one of those things where if you just lifestyle inflate after you fixed your cashflow issue, what's going to happen is, is you're going to still be, you're going to have like golden handcuffs where you're like, well, yeah, the clinic is bringing in 1.2 and like, yeah, I do keep 350 of that, but I still.   like I'm paying off my student, because your student loan payment now is increasing and like this and like your mortgage and all of this stuff. And you're gonna, you have the potential if you're not careful to feel just as squeezed financially, even though you've gone to the next level of salary and income, but you can still feel that exact same financial scare. And so like that's another thing where it's like, okay, you have to figure out,   the balance for you and your spouse because like my husband, ⁓ my husband is definitely, so this is from Garrett Gunderson. He's a really great financial wealth advisor. don't know if he's in your guys's world. Yes. Okay. Yes. So he was on my podcast and he was talking about how basically within all the   Kiera Dent (09:53) I love him.   Definitely. We love him.   Dr. Lauryn B (10:04) that he's coached people through, there's basically, he used a different word, but right now I'll just call it the the saver and the spender. Okay.   Now the spender tends to be the visionary, the CEO. It tends to be the person that's like taking the risks to build the things. They're like, we had a record year, we're   reward ourselves, we're gonna do this, we're gonna do this, life is fun, this is great, this is like a... And then they often marry a ⁓ saver that is just like...   I don't need all of that. I don't need another vacation. I don't need a fancier car. I don't need this. ⁓ And it can actually make them very uncomfortable that, you know, so my husband is, we'll call it   saver. ⁓ And we go, I mean, our travel budget a year is insane.   we should definitely be putting that towards crypto and like buying a duplex and like building more. But   Kiera Dent (10:57) you.   But why? But why?   Dr. Lauryn B (11:04) If someone told me like, no, no,   no, here's the plan. You get one trip a year and then we're gonna just like   all of this money and then you can start around 45, like, know, and then at 50, it'll open up a little bit more. Like, I'd like, well, that's no fun. I don't want that. And so you have to figure out, because there's a ditch on both sides of the road, right? And so you have to figure out like, when do you want to retire?   Kiera Dent (11:28) Mm-hmm.   Dr. Lauryn B (11:33) Like what is that number? What is that freedom number? How much money do you need coming in in like passive investments? Like how much do you need your crypto portfolio to be doing? Like your real estate portfolio. What's that number of monthly income or annual income? And when do you want to get there by? And this is going to be so dependent on whoever you're talking to.   if you're 50 and you're like, I want to get there by 55.   and you're starting,   not great. Like, yeah, okay, you know what? Your travel budget, you just need to not worry about that for five years. Like, you got some work to do. But like, if you're sitting here at 35 and you're like, I'd like to retire by 50, and like, I still wanna take our kids on some vacations, but I do think we should be, you know, then you just gotta pick where are you pinching pennies? Like, because you gotta pinch them somewhere. So like, maybe it's...   not designer handbag season. Maybe it's not getting the newest vehicle. Maybe you'd rather live in a bigger house, but drive a more reasonable car. Whatever it is, maybe you have no problem giving up vacations, but you need that pool in your backyard. Again, there's a ditch on both sides. think that as this couple, you need to come together and figure out.   that equation where even after you're getting some of these doctor luxuries that you've worked hard for, there's still money left over that is being invested wisely.   Kiera Dent (13:13) love Lauryn that you talked about Garrett Gunderson and I love that there's the saver and the spender in every relationship because this happens like it's a real thing. ⁓ And I love that you talk about like, okay, one step one is like, you got to make money and you got to keep the money. So it's like, make the money and keep the money. I have like, okay, if we could just follow that. Jocko Willings, he's got a quote. This is like discipline equals freedom. And it sits in my kitchen, which I think is a very smart place to stick this sign. I see it all the time. And I'm like, that really is step one is like discipline on this.   Dr. Lauryn B (13:28) Make the money, keep the money.   Kiera Dent (13:43) And I think that there's like, one of our consultants, says, choose your hard. And I think about this, like both sides have a hard, like spending all the money has a hard of like being broke. Saving the money has the hard of you've got to actually put like parameters in place. So both have it. But for me, I'd rather sleep at night knowing I've got money in the bank rather than like sitting there wondering how I'm going to make payroll. Like to me, that's the hard I would rather choose. I would not rather not choose the other side. So I'm going to be disciplined there. And then,   I really started working on and I heard at a conference about like just an easy way. Cause my husband, I'm the spender. He's the saver. And it's really thrilling for me because I felt annoyed. I felt like I was dragging him like an anchor. Like we were going on vacation. We're buying the cars and like, don't like cut my wind out of my sails. Like I was so angry about it. So we actually had to make a vision board of both of us. Like what are his dreams and what are my dreams? And we like co put it up on the wall. It literally sits in our bedroom. And it was one of the best things I ever did because he wasn't able to see what inspires me and what I'm excited about what   what's important to me. And I was able to see what's important to him. We also figured out like what's our BAM, our bare ACE minimum as a couple and where we want that. And then when you're talking about like the savings, I really found this awesome principle where it's kind of like, ultimately, what does it actually cost you to get to financial freedom? And when I did this exercise and I do it with a lot of clients, you can actually break it down. like, what does that like, bougie, whatever life you want that to look like, what does that look like? What's your mortgage? What's your HOA? What's the internet? What's the utilities like?   What's our groceries? What's our food bill? What's our children bill? Like how many cars do we have on this? And like literally build that out to what's like my highest end. And then you actually scale it back down to basically like, what's my security bucket? Like for me to just survive, like you said, like the monks, like what is it for me? Like scrap it all down. Let's go back to dental school. Let's go back to chiropractic school. Like when I was at my like most broke, but I could scrap like you guys, can top around and like a boss, like I know I could get through. So like, what is my like minimum amount?   Then what I do, so basically taking that all the way up to my financial freedom, like where I've got money making money, it's a money making machine for me. And then how do I actually break that down? So I've got security, then I've got like growth, then I've got independence, and then I've got freedom. And then beyond that are like your prosperity and your legacy buckets. And so when I look at this, it's like, you basically just chunk it down. And what I mean, I'm such a nerd, I really am. I've like learned to fall in love. I like took that amount of like total dollars.   Then I looked at like, how much money do I actually need to make? What tax bracket am I in? How much do I need like pre and post tax? Like again, total nerd side on my side. But then I was able to look and I'm like, okay, for this practice, I know that for them to be like, just baseline, they need to be making about a hundred grand a year. Like that's pre-tax. So we know like we're to take tax out. We can survive. That's like our security. Then our growth goes up to 202 post-tax. Then our independence is at like 553. Well, now I know my mile markers of what I need to do. And I also have those parameters. you said, where am I going to penny pinch?   This does not mean that I don't have certain luxuries, but it means that I'm like, it's like a gradient and I'm able to see what I'm working towards. And I remember my CPA, he told me once he said, Kiera, it actually becomes a lot easier to make money. And like once you, like in a few years, once you've bought a few of the things that you really are looking for, and I was like, you're full of it. Like, I don't believe you for a second, but it's true. Like as you evolve.   You buy the things you want, you get the house that you want, you get the car that you think you want, you get the designer bags, like it's not all overnight. And then you're like, wow, I have a decent amount because I've learned to make the money, save the money, not spend everything that I've got. I'm able to then plan for these purchases that I want. I love Profit First, Mike McAllags. He's like my fangirl central every time he's on the podcast. I like just love him so much, but I'm like, okay, then I have buckets. have my travel bucket. And you're right, Mike, my travel.   Dr. Lauryn B (17:18) yeah. Sweep account. Sweep! ⁓   Kiera Dent (17:28) amount, that's something that fuels me. So we pump money into a travel fund, but we have those to where I now have budgets and our clients have budgets and you can have budgets. And it's not for me, clients have even told me that's more freeing than it is otherwise, because they actually know I can spend this money guilt free and go on the trip. can go and buy this car guilt free because I have the money.   Dr. Lauryn B (17:46) Mm-hmm.   And that's probably really   helpful for your spouse too. A lot of times the saver spouse, like it's hard for them until there's like an act, like that's the permission they need of like, no, we ran the numbers and we like this amount of money was proportionally taken and it's there. It's only to be spent on this. And they're like, okay.   Kiera Dent (17:52) Thanks.   Yes.   Yes.   Okay. And then the spender feels good because they're not just blowing all the money. So it's on this like, it's a good balance, but I love it. Like it's very simple. And now I'm very curious, Lauryn, because you've talked about like not having your business as your only asset, like that's cash flowing for you. Once we've got a simple, we like make the money and we keep the money like check that off. Then we go into these like, I love the idea. There's a ditch on both sides of the road. So which one are we going to do? We figure out like, what do need today? What are my future like?   Dr. Lauryn B (18:28) Mm-hmm.   Kiera Dent (18:41) kind of nice purchases that I want to, how do I build up to these other ones that I can save for? What's my total number? Like I know my number for financial freedom is psychotic. When I look at that, it really is. I actually have it.   Dr. Lauryn B (18:51) Is it really? Because I'm   interested that you said that because most people when they do that exercise are kind of like, ⁓ it's surprising to them that it's actually not higher. like, so.   Kiera Dent (19:12) Well, let me just clarify.   Let me ask this for you, Lauryn. What I found is for me to hit like my security, my vitality, my independence. Like we're talking like pretty much up to freedom. I'm actually it's good. Like we're there, but my absolute freedom, like where I never have to work another day in my life for me, that number, that number is a little more extreme. That one, but like even looking at it now, cause when I told you, I'm like, it's psychotic. I just pulled the spreadsheet up. What's fun though is I built this.   Dr. Lauryn B (19:30) ⁓ okay.   Yeah. Okay, the like I quit number, the like.   Kiera Dent (19:42) gosh, I like I should honestly look, I think I built this spreadsheet, I'm going to we're gonna hold everybody I know you're like on pins and needles, I'm just gonna scroll back to when I actually made this. It's on Google Sheets, you can go back to like when it was built. So I built this and I think this is really just telling for people I built this in 2022. So May 13 2022 at 1026 am is when I built it. We're now recording this in 2025. So we're only talking just over three years since I originally built it.   I told you Lauryn that my number for absolute freedom, we're talking like I put it all because I have a jet in there. I have a charter jet. I have a private like I put all these things like it was just I have like I want to   Dr. Lauryn B (20:17) You have a jet in there? Okay, well most people when   they do the exercise the way I have them do it aren't putting jets in there. I love you, Kiera. Okay, we're gonna stay friends because I want on that jet. Kiera error.   Kiera Dent (20:25) Like I'm telling you this is my absolute freedom. This is the absolute absolute like here is living this life I mean girl you can come cuz I just like   I wanted to see like what does this look like and I want to have like I don't want to retire in a retirement home I want to live in a villa like I've got some pretty lofty things in this like we're talking I went for like   Dr. Lauryn B (20:41) Right. Did you put the pilot   costs in there too or does that just come with a jet?   Kiera Dent (20:45) So my husband actually wants to be a pilot. So that's already like built in. So I've got like that. I also have friends that are pilots like, you know, yellow, we're gonna have that. Thank you, thank you. So on that, and I actually went through this, like I built it the first time, but we're talking three years. And I look at that to have that absolute freedom. The annual income pre-tax would be 4.6 million, which that can sound like an outlandish number. However, based on where the business is now, it's not that outlandish. And that was just a short.   Dr. Lauryn B (20:49) Okay. Okay. Okay. The jet makes a little more sense now, but yeah, got it.   No, it's doable.   Kiera Dent (21:15) three year period where I'm like, I mean, we got a jet, I got play money. mean, guys in-house chef, live in nanny, we've got all the cars, I've got my Lambo, I've got chartered flights in there, like you name it. And I look at this and I often assess because Kiera three years ago wanted some of these things and Kiera today might look at that and be like, know, I actually don't want these things, but this is what I'd rather. I'd rather like buy a house for my parents or I'd rather do this, but you will shift and change.   Dr. Lauryn B (21:16) And that's got a freaking jet in it.   Kiera Dent (21:45) But it's so crazy because when I look at that, I'm like, all right. So I know if things get tight in the business, I know, all right, rock on. Like pre-tax, we need to make a hundred grand. Like easy. We can handle that. We can create that. We can figure that out. That's it. Again, just a math equation. But then when you look up and you scale up, it becomes so much more doable and realistic. And then for me, I don't know how you feel, Lauryn. It's like, now the number doesn't feel like, got it. I know actually like what I'm working towards. I know how I can now do the math equation. It's not like I have to make   500 million to be free. It's like, no, I need this money because it will now go into investments. It will go into other places. I know how much that's going to generate for me. I know how much it's going to estimate grow. And I don't know. It just is pretty magical. So I'm very curious. Like, what are your other revenue streams that you recommend when we're looking at this and we're building that financial freedom? We're looking at like, okay, I kind of am. I'm hoping that people listening to this podcast are putting like dots together. Like, okay, got it. Like make the money, keep the money.   Dr. Lauryn B (22:17) Mm-hmm.   Hmm.   Kiera Dent (22:38) figure out how I'm gonna spend it, but not overspend it and still keep the money so I don't pinch on that side. Then I'm gonna look to see where I ultimately wanna get in my life. Now, like what are some other things like if we're there, how did you get it to where you weren't just reliant on your business anymore?   Dr. Lauryn B (22:52) So first I will say that none of this is any tax or legal advice and you must talk to your CPA or whatever. Yeah, here's my little disclaimer. I am not an accountant or anything, a lawyer or anything like that. So right now, so I just interviewed someone on crypto. So I am really, really lucky that my husband, he's a very early adopter. And so   Kiera Dent (22:58) This is true our little disclaimer there guys go talk to people that are not   Dr. Lauryn B (23:21) We have been pretty involved in crypto for   Kiera Dent (23:26) Which is why you said   do crypto like all the things like I should be putting this in crypto not going on trips. I now get it. All right, go on.   Dr. Lauryn B (23:33) So I just interviewed someone on my podcast who's like a crypto investor and like some of the predictions that the crypto people, the crypto people are saying about   going to happen with crypto, what could happen with crypto in the next five years,   4.6 million would be easy. So like if our current crypto ⁓   Kiera Dent (23:55) Chump change, like truly, truly.   Dr. Lauryn B (24:01) account like amount that we have invested   did even a fraction of like what like we'd be we'd be pretty   pretty pretty good even if that doesn't happen in five years if it like takes 10 so crypto for us   Kiera Dent (24:08) Mm-hmm.   Dr. Lauryn B (24:14) and like i said i just i knew that like that was the thing that for him but like i just really got i got off this interview and i was like how much did you invest last month we need   double it we need to like and he's like yeah   This is so exciting. Like I have been priceless. I've been really obsessed with a Cartier watch lately. Like a real like, and so I have was, I'm already   Kiera Dent (24:28) That's where he'll spend there, Lauryn.   Dr. Lauryn B (24:37) about my 2026 vision board because I'm in Enneagram three and we do weird   like that. And so I I was like, I want to go to Switzerland and   Kiera Dent (24:41) I love it.   Dr. Lauryn B (24:46) want to   to Switzerland and buy a Cartier watch. Cause that's where they're made. And like, and now I'm like, you know, maybe we should   Kiera Dent (24:52) Yeah.   Dr. Lauryn B (24:56) delay, that would be better put into crypto. And he's just like, this is the saver husband is just like, this is the greatest thing in the world. So anyway, so that's one bucket. ⁓ And you know, he spends a good amount of time each week, each day monitoring. So I won't even call that passive. I think that crypto can be a lot more passive depending on how you do it. I'm not going to get any deeper into the waters here because we are at my like limit of understanding of crypto.   Kiera Dent (25:02) He's loving it. Okay, so crypto. Okay.   Okay, perfect.   Dr. Lauryn B (25:24) I know   that you can   very active in investing and there are ways that can be much more passive. ⁓ So real estate, obviously   think that real estate is the secret of the wealthy for decades and decades and decades and it's not such a secret anymore. It comes with its own things. We both experienced 2007. I luckily had just gone into school, but there are people who lost their asses in 2007 with real estate. So not foolproof. Also,   Kiera Dent (25:50) only.   Dr. Lauryn B (25:54) not incredibly passive. We throw the word passive around way too much in this, but I will say where the majority currently and where we're like next year, how I'm getting to 3 million and this and that, a good percentage of it is very, very active in the personal brand coaching side of things.   Kiera Dent (25:56) I would agree on that. You gotta have a lot of doors, lots of doors, lots of time.   I agree.   Dr. Lauryn B (26:22) I have built and have continued building. ⁓ so, you know, podcast, sure, that makes some money, but like where very actively, where I spend more time on than in my clinic is in the online space of coaching courses, programs, webinars, membership. And that's when you find, and here's the thing.   is like every dentist listening, every chiropractor listening is like, okay, so I need to coach other dentists. I need to coach other chiropractors. And it's like, no, what I'm saying is, is online, there is a lot of money that can be made. It's not easier, but it's also not harder. It's its own hard. I just solved a different problem for someone. So I had the business that we solve this problem. And then I figured out a way. So we talked about the financial.   Kiera Dent (27:05) Right.   Dr. Lauryn B (27:18) freedom, but then I figured out the time freedom that I wasn't needed there all the time. So I could sit and go, what's another problem that I can sell a solution to?   Kiera Dent (27:33) Okay, let's like pause there. I'm very curious. How did you get, how did you solve the time solution? Like guilt free, like walk me through. I know it's like a pile whole nother episodes. Like do it in like a chunk or probably close to time.   Dr. Lauryn B (27:38) God, that's.   Yeah, well, I mean,   you ultimately, you pay for your time. So like, I am not collecting as much money from my clinic as I could if I was there doing the service. Like, that's just kind of obvious. ⁓ So I am paying for doctors that I wouldn't need a doctor. I could get rid of an entire doctor's salary if I just worked full time.   Kiera Dent (27:59) Right.   Dr. Lauryn B (28:10) I could also get rid of my amazing and well-paid director of ops. So this was a big game changer for us is so like, you may have a doctor on staff that's like your clinic director. You know, they're really in charge of like patient care, whatever, things like that. I recommend having a not office manager, a director of operations.   Kiera Dent (28:25) Thank   Dr. Lauryn B (28:39) Okay, like this is not an office manager. A lot of time your office manager is like by default, the person who's been with you the longest. Like we hired in a specific skillset that was going to be my eyes, ears, hands, feet, pretty much everything except my visionary brain.   Kiera Dent (28:40) Nothing.   and   Dr. Lauryn B (29:03) She does HR meetings, she does hiring, she does firing, she monitors stats. I meet with her once a week and I get reports. I pay her pretty well. And like honestly, she needs another raise and so does my other doctor. Like, so this is what's hard.   Kiera Dent (29:17) Yeah.   So let's just break it down. I   don't wanna know exactly what your Director of Operations gets paid, but let's give a range so people understand, because I think people don't realize what we're paying for that. So are we talking? Okay, perfect. And for some of you, might hear like, yes. And I would say that that, I would say it's probably 60 to 150 penny upon, for dentists, the size and practice, like I have seen that come through. So again, looking to see where it is.   Dr. Lauryn B (29:27) Probably 60 to 90 grand.   depending on your city and things like that.   can.   and   especially like if you're running multiple clinics. Yeah.   Kiera Dent (29:44) Yes. So   when you said that though, when we were talking about the audacious number and we're like, Hey, 4.6, like it seems so, but you're like, it's really big. But I think if people were to hear that and think K 60 to 90, if I were to pay somebody 90, but not have to do all the meetings, not all the hiring, not all the firing, what is your time worth? Go to Dan Martell, buy back your time. He's one of my favorites. Like what is your dollar per hour when you're doing dentistry or when you're doing chiropractic?   And could you hire that out? Like how many hours could you do or use your visionary brain to grow the business, grow other things? Well, yes, that's a great salary. It also, think when we put it with your time, I think a lot of people could see that on a balance sheet of a very good investment because I think time is one of your greatest assets. So again, I just want to highlight because a lot of people may think it's like 200.   Dr. Lauryn B (30:26) Mm-hmm.   Well, and I'm in a circle back.   So, cause I said, there's like the two different reasons you're burning out. Although I've listed like 17 at this point. You you've got the person who just wants to care for people and they have to run a business. And then you've got the person who's like, I've solved this. So like, I don't remember who said it, but they basically said there's like two types of people. And this is a really great question to ask when you're hiring. It's one of my favorite questions. ⁓ Are you the type of person?   Kiera Dent (30:39) Yeah   Dr. Lauryn B (30:57) who wants to solve the same problem every day and get more efficient and faster and better at solving that puzzle, or are you a person who would rather have a brand new puzzle every day and figure out   to solve that puzzle? There is no wrong answer here. You are not a less than person because people hear that and they go, oh.   I wanna be the exciting person. And this is why so many people end up in entrepreneurship that shouldn't is because they hear the air quotes, right answer there. the exciting answer is I want a new puzzle. Most people are not psycho like   if you   that you're that person, when you're really, this is totally cool to be like a more efficient problem solving, like same puzzle. But that's what a business is.   Kiera Dent (31:49) Yes.   Dr. Lauryn B (31:50) after a   certain point, you are solving the same problem. And so I literally couldn't. I couldn't, so like, yes, I could say like, well, I had the option of not spending that money on salary and just like stepping into my practice even more and being that director of ops and being that, I couldn't. I was done. At this point, this had been like 12 years.   Like, this is really more more recent. I've been in practice 15 years. So it was really more like three years ago that I was like, I can't, I want to. And I feel like a bad person that I'm like, I can still be the visionary. I can still check in and I still love hands-on patience. Like, ⁓ but like we need to hand this baton to somebody better because I will die if I have to keep hiring and doing some of this stuff.   Kiera Dent (32:47) You   How did your team and doctors take that? Because I think people are so scared of like, well, why does Lauryn get to go have one or two days in the office and we're here five days? Like, did you have any of that backlash? Like, how did that go?   Dr. Lauryn B (32:50) And so.   they're continue, you know, like, yeah, your people are people are people. And we can't, we can't, as if I don't get, my husband has to talk me off a ledge, you know, once a month about like, can you believe, like, we, they're just humans who are also living their experience and wanting more money and like seeing you live abundantly and feeling feelings of jealousy. Like you can't cure anybody who says like they've cured jealousy.   from their team culture, they are lying. So like feelings of jealousy and greed, these are natural human emotions that your staff is going to go through. And so, you know, I would say that more recently as we, because like we're talking about like, hey, the clinic numbers are not good enough for...   Kiera Dent (33:36) Yeah   Dr. Lauryn B (34:00) abundance and bonuses and raises. We've told you what we need the clinic numbers to be at in order for raises to happen.   Kiera Dent (34:06) I hope everybody listening   just heard how she was a CEO and she told them, these are what the numbers are. This is what we have to do. It's not, me give you bonuses and pay you more in hopes to get that number up there. Like rewind that, listen to that over and over and over again, because you have to have this team needs to see that. Otherwise, this is how you don't make the money and keep the money. You make the money and you pay more money and you're broke. Go on.   Dr. Lauryn B (34:27) Yeah, and for the first, that's   how I got to the worst, the best worst year of my life, you biggest revenue, but worst income was because we had been giving raises based on like effort and like they're working really hard. They deserve a raise. So an employee can deserve a raise, but there's not money to give them. So like we're simultaneously this year dealing with like, hey,   I wanna give raises, but like it's gotta be here and we're close, but we're not there. They simultaneously see me just fucking killing it in the online space and spending, because also like in the personal brand, like I coach healthcare providers how to launch a personal brand. And so like I talk about like, hey, I got a $2,000 affiliate check. We invested $13,000 from crypto. If you go find me on Instagram @DrLaurynB, you will see like,   My posts are about abundance and what a personal brand can do for you and how like the behind the scenes of like, yeah, we are, we're talking about diversifying income. Like this is how much our real   portfolio made last month. People want to know that, but my staff sees that. And so they're like, well, she rich. Why is she trying to tell us   she can't give us, why is it? And so, so like even literally this month.   Kiera Dent (35:45) that we don't have money. because the business, the business.   Dr. Lauryn B (35:52) We're in like calm, kind, one-to-one conversations having to be like, you know, but I will say my husband and I, like, this is like real life. These are conversations that literally happened like a week and a half ago where I came to my husband because prior the clinic was all the money. It was all the money. It was the biggest thing. It was really in the last two years that things switched.   where it was like, now my clinic is like, when do we call my clinic my side gig? Because I'm literally making four times as much on this personal brand in digital space. ⁓ And so we realized that,   Kiera Dent (36:20) Yeah.   Mm-hmm.   Dr. Lauryn B (36:32) there isn't money for raises that they want. There isn't money for bonuses. But can I,   Lauryn Brunclik.   who loves my employees, can I give them, can I shower them with birthday presents and anniversary presents and Christmas presents? Can I buy them lunch because they saved my ass because I came in late from a podcast recording or this or that? Yeah, because Lauryn can, like the personal, like we are fine. We are rich, great, this is great.   But like my head was so like the only money from a business mind that we can spend is the money that's allowed. And it's like, no, no, no, no. Now we're entering a whole new ball field where it's like, you know what? I can, but it's not gonna come from bonuses and raises. Those come from clinic performance. And so we are kind of going like, okay, FYI, this isn't coming from chiropractic. This is coming from me.   Kiera Dent (37:30) Right.   Dr. Lauryn B (37:41) loving and appreciating all that you do in this clinic so that I can. So what does this look like? You take a week off and you go golf the greatest like golf whatever courses and like you just like have this bucket list thing. This looks like you showing acts of appreciation, bringing gifts, buying them dinner, like whatever it is like.   showing appreciation for your staff that they are there so you can live your best life. They were there so you could leave early and go watch your kids dance recital. So like, although our natural instinct is to only show them that we appreciate them through raises and bonuses, and that's what they want. So like anytime you can do it. ⁓   Kiera Dent (38:38) I agree.   I agree. I feel like both.   Dr. Lauryn B (38:40) Sometimes   you have to figure out more creative ways to show your appreciation to them that they are doing that so you can't.   Kiera Dent (38:49) I love that. Wow. Lauryn, this is such a fun podcast. think like to put a pretty bow on this. What would you say if a doctor, your listeners, my listeners, if they're listening to this, what would you say would be like, wrap up takeaways from I mean, we have gone the gown. I love this. I felt like we were on the most random road trip of like we were going to this stop going to this one.   Dr. Lauryn B (39:08) I'm not sure if we took this entire transcript   and uploaded it to AI. It would be like, no, you guys are amazing. Here's your silver thread.   Kiera Dent (39:17) That would be amazing. So what would you say would be kind of like key takeaways or things that maybe we didn't get to that you just feel like listeners, business owners, those running the day to day clinic, whether you want to be on whichever side of this burnout coin, if you want to be there and serve the patients but are sick of doing the business, if you're on the side of like, gosh, I like just want to run the business and do other things outside of this, like looking at the burnout, looking at the generations that we're going through. I mean, we went the gamut of   from investments and passive income to appreciating your team as you as a person rather than the business. Like so many fun, different like ideas and aha moments. Any last thoughts you wanna add to put a pretty bow on today's podcast?   Dr. Lauryn B (39:57) All well, that's a really hard question, but you're lucky I actually do have something to say. was like, oh God, okay. All right, so was listening to a podcast this morning. Simon Sinek had Arthur Brooks on, and Arthur Brooks is, I don't know, political science, behavioral science, I think behavioral science. And he just very briefly in the interview said that like,   Kiera Dent (39:59) I know. Hey, good, good.   Dr. Lauryn B (40:21) It's human nature that we go through a reinvention of our career and have to reinvent ourselves every seven to 12 years. And that's just, that's gonna happen. So from the time that you graduate high school until the time that you retire, you're going to need to reinvent yourself multiple times. And the more that you fight that, the more that you, you you're at that seven year itch or whatever,   and instead of embracing reinvention, whatever that looks like for you, maybe you're bringing on new services into your clinic. like, it doesn't need to mean you need to lean out at that point, but you might just need a little, like, re-ignition, a reinvention of your brand. ⁓ The more that you fight that and go, I shouldn't feel this way, what's wrong with me? Like, like if you're sitting there broke and you're just stuck,   in a place of instead of reinventing yourself into this wealthy, healthy doctor that you know you can be, but instead you're like, God, I'm 39. I don't have my shit together. I should be making more money. I should, like, the more you just sit in this, what's wrong with me? It's just gonna torture yourself. I truly believe that people, you know, let's say they get 12 years into their career.   I believe that there are ⁓ too high of a percentage of people that literally just plan on embracing the suck the rest of their career instead of reinventing themselves for something joyful and abundant. And that just makes me so sad. So that's what I would say is my final thing is if you feel wherever you're at in your career, if you're feeling this, like this is your permission. It's not from me, it's from Arthur Brooks. He's some smart.   Kiera Dent (42:17) Yeah.   Dr. Lauryn B (42:18) Like you were smart enough to be on Simon Sinek, all right? He's giving you permission. This is not just a unique thing. This is human nature. And so figure it out. What does reinvention look like for you? ⁓ And just start doing the work.   Kiera Dent (42:35) Lauryn, that was absolutely beautiful and I hope people listen. I hope they take action. They take advice. ⁓ Because I think what you just said is so freeing and so beautiful. So I really hope people don't just listen, but actually take action. So Lauryn, I love this today. It was so fun. How can people get in? It's a great time. I'm like when we in person, I guarantee you'll be someone we will be fast friends in real life. Like just loved having you on here today. How can people get connected with you? How can they see your   Dr. Lauryn B (42:51) We should meet up in real life.   Kiera Dent (43:03) life again, I believe like when we watch other people we become like them. So it's like, I want people like you. I want people that are abundant. I want people like this is what the podcast is for. This is why we bring people together. How can people get connected with you if they want to know more about you see what you're doing? How can they   Dr. Lauryn B (43:07) Mm-hmm.   yeah, and if you   related to this, you'll love my Instagram, because this is everything that I talk about. So it's @DrLaurynB and Lauryn is with a Y. So ⁓ Instagram is definitely the place I hang out the most. Send me a DM if you listen to this. Like I am in my DMs all the time. And I would just, yeah, that's the best place.   Kiera Dent (43:34) I love it. We are millennials. Instagram's our jam. We're not on Snapchat, all right? It's Instagram, okay? It's gonna be that way forever. But Lauryn, I loved it today. Thank you for joining me. Everyone here, I hope you picked up nuggets. I hope you take action. I hope you truly commit to living your best life. And as always, thanks for listening and I'll catch you next time on the Dental A Team   Dr. Lauryn B (43:37) This jam. Yeah.  

Welcome to Sales & Cigars—where the only smoke we blow is from cigars. This week, Walter sits down with Rocky Lalvani, the numbers-savvy entrepreneur behind Profit Comes First and the Profit Answer Man podcast. Rocky is on a mission to help business owners truly understand the business of business—from P&L and cash flow to aligning sales compensation with long-term growth. If you've ever had a killer sales quarter but still couldn't figure out where the money went, this episode is for you. Rocky breaks down how to build wealth, why market share is won in tough times, and what business owners need to do before turbulence hits. In This Episode: • Why so many business owners don't actually understand their own numbers • The difference between revenue, profit, and cash flow (and why it matters) • What Rocky learned from growing up in an immigrant family obsessed with money strategy • How your relationship with money shapes your business decisions • Why “cut costs” isn't the only play—and what to focus on instead • Aligning your sales comp plan to drive profit, not just gross revenue • Planning for a downturn before it happens—emotion-free decision-making • Real talk on what freedom actually means for most entrepreneurs Critical Ideas: • Market share is earned in bad times—don't freeze, take action • If your team doesn't understand profit, your comp plan is working against you • Your sales team should be aligned with your operations team, not at odds • Salespeople will follow the money—so incentivize the right behavior • You need to understand why your clients buy—not just what they buy     Connect with Michael Cole and Next Level Technician: • Website: https://profitcomesfirst.com/ • Free Book: https://profitcomesfirst.com/the-profit-blueprint • Profit Answer Man podcast: https://profitcomesfirst.com/podcasts/   Connect with Walter Crosby and Sales & Cigars: Website: Helix Sales Development LinkedIn: Walter Crosby Instagram: @wcrosby248 Facebook: Helix Sales Development     Share Your Thoughts: We'd love to hear your feedback and experiences! Drop us a line and join the conversation on social media using #SalesAndCigars. Never Miss an Episode! Join the Sales & Cigars community by subscribing to our podcast and YouTube channel: Subscribe to the Podcast: Apple Podcasts: Subscribe on Apple Podcasts Spotify: Follow on Spotify ...and wherever you listen to podcasts! Subscribe to Us on YouTube: Stay updated with our latest video content by subscribing to our YouTube channel. Hit the bell icon for notifications on new uploads! YouTube: Sales & Cigars Channel Stay in the loop: By subscribing, you'll get instant access to new episodes, insightful conversations, and bonus content designed to elevate your sales skills and more. Keep savoring those cigars and stay sharp in sales! Until next time, keep listening to Sales & Cigars—the podcast where the only smoke we blow is from cigars.

Debbie Feldman literally grew up in hotels—her father founded Embassy Suites—and she's since worn almost every hat: GM, asset manager of a 45-hotel portfolio, and co-founder of TCOR Hotel Partners. She's led high-profile repositionings (hello, Fairmont Copley Plaza) and recently teamed with Hotel B School to build a pragmatic course on hotel investment. Susan and Debbie talk about buying basics, budget brass tacks, and booking blend.

Scorecards, Not Gut Calls: How to Run Profitable Weeks with Austin McMillan   Build a Profitable Business Buyers Can't Resist   Most business owners dream of selling one day—but the reality of what buyers actually pay can be sobering. In this episode of Profit Answer Man, Rocky sits down with Austin McMillan, founder of Flywheel Financial, to break down how investors truly evaluate businesses, why contractual revenue beats hype, and how Profit First and a handful of simple ratios can transform your company into a business worth buying.   Key Lessons from the Conversation:  Buyers Value Contracts, Not Stories. When Austin worked on acquisitions in the landscaping industry, he learned buyers cared far more about signed contracts than the stories in a P&L. Relationships matter, but recurring revenue is what sets your valuation. Reflection: How much of your revenue is secured by contracts vs. one-time sales? Your Books Tell the Truth. Clean, accurate financials can instantly raise your sticker price. Many owners think they'll get a big payout, only to find sloppy accounting drags down value. Reflection: If you had to sell tomorrow, could you prove your profit? Profit First is a System—Not a Straitjacket. Austin loves Profit First because it forces owners to prioritize profit—but he stresses that you must adapt the allocations to your business, not force your business to fit the book. Reflection: Where do your Profit First allocations need adjusting? Obsess Over the Labor Efficiency Ratio. For every $1 in total labor costs (including admin, taxes, contractors), service businesses should aim to generate about $2 in gross profit. This simple ratio is often the fastest lever for boosting margins. Reflection: What's your current labor efficiency ratio with and without owner labor? Run on a Simple Weekly Scoreboard. Instead of drowning in a 100-line P&L, Austin runs his firm with five weekly metrics: Sales activity (lead generation), New client onboarding experience, Operations consistency, Cashflow & receivables, Customer service response time (the “Queen Bee” role). This keeps the team aligned, accountable, and focused on leading indicators that drive real results. Reflection: What five numbers would tell you if your business is winning or losing? Fix Process Before People. If a metric stays in the red for three weeks, Austin first checks the process before blaming the person. Only after validating the process does he shift focus to coaching or replacement. Reflection: Where might broken processes—not bad people—be costing you profit?   Key Takeaway: A business that runs on clean books, clear systems, and a handful of key ratios isn't just more profitable today—it's more attractive to buyers tomorrow. Stop guessing by your bank balance. Start running the scoreboard that investors (and your future self) will thank you for.   About Austin McMillan: Austin McMillan is the founder of Flywheel Financial, an accounting firm that helps business owners scale with financial clarity and build companies of lasting value. He believes healthy businesses create healthy families, and healthy families create healthy communities.   Links: https://www.flywheel.financial/ Instagram: https://www.instagram.com/austindmcmillan/   Conclusion: At the end of the day, buyers don't purchase your hustle—they purchase proof. Proof in the form of recurring contracts, clean books, efficient labor, and systems that keep a business running smoothly. Austin reminds us that profitability isn't just about bigger numbers on the top line—it's about clarity, discipline, and building a machine that works whether you're in the office or not.   The businesses that win—whether you keep them or sell them—are the ones designed with profit and process at the center. Start small: track the right five numbers, implement Profit First in a way that fits you, and focus on turning every $1 of labor into $2 of profit. Do that consistently, and you'll create a business worth keeping… and worth buying.   #ProfitFirst #CashFlowFix #BusinessProfit #FinancialClarity #SmartScaling #LaborEfficiency #Scorecard #ServiceBusiness #BusinessValuation #OwnerPay #EntrepreneurFinance #RevenueLeaks #SystemsAndProcesses #SmallBusinessGrowth #ProfitMindset   Watch the full episode on YouTube: https://www.youtube.com/@profitanswerman Sign up to be notified when the next cohort of the Profit First Experience Course is available! Profit First Toolkit: https://lp.profitcomesfirst.com/landing-page-page  Relay Bank (affiliate link): https://relayfi.com/?referralcode=profitcomesfirst Profit Answer Man Facebook group: https://www.facebook.com/groups/profitanswerman/ My podcast about living a richer more meaningful life: http://richersoul.com/ Music provided by Junan from Junan Podcast Any financial advice is for educational purposes only and you should consult with an expert for your specific needs.

Want to grow your profits every quarter?

Lauren Livak Gilbert has been trying to get a CFO on the podcast for over a YEAR. It's one of the most pivotal relationships you need to have to drive success and manage in tough times, and she finally found one who was ready to talk omnichannel turkey. Matt Putra, CEO at fractional CFO firm Eightx, joined the podcast with tough advice and a passion for building a bridge between finance and the business to make the P&L shine.

In today's episode, Stephanie Lawkins, Vice President of Educator Success at Curriculum Associates, joins to share how rethinking professional learning (PL) to create a more personalized approach creates a much stronger outcome and experience for educators. Instead of long, generic sessions, we explore how role-aware design, data, and smart recommendations can make every minute useful and energizing.Stephanie talks through practical moves, ranging from using i‑Ready insights to shape agendas, building sessions that start with a shared focus and then branch into choice-based breakouts, and closing with concrete plans teachers can implement tomorrow. We discuss pathways that respect unique contexts while keeping a common thread—clear outcomes tied to student impact.If you're ready to trade one-size-fits-all professional learning for a strategic, teacher-centered model, this conversation offers a blueprint you can start using right away. Read the blog: CurriculumAssociates.com/blogFollow us on Twitter: @CurriculumAssocFollow us on Instagram: @MyiReadyHave feedback, questions, or want to be a guest? Email ExtraordinaryEducators@cainc.com to connect with us!

In this episode of our Survive & Thrive series, we're going back to the basics when it comes to maintaining a financially stable market. While grant funding feels unstable and uncontrollable, when your passion meets profit, you're prepared to weather even the most unpredictable of storms. A strong P&L around the core function of supporting farmers and incubating small businesses is almost like tent weights for your market operation.    Listen as we discuss doing the math on: Venue Equipment Operating costs Staff Marketing This episode of Tent Talk, the Farmers Market Podcast, is supported by the Catamaran Resort Hotel & Spa.

Jeżeli podoba Ci się odcinek możesz nas wesprzeć w serwisie 

On this episode, Patrick and Ted begin with Liverpool's 2-1 loss to Chelsea. What's going on with Mohamed Salah, can they replace Trent Alexander-Arnold's output and how much of this is on Arne Slot? Then, Barcelona's defense collapses against Sevilla as Hansi Flick's high press unravels. Are young stars being pushed too far in today's game? Finally, Frank Lampard's Coventry City are flying at the top of the Championship, but is this the real deal or just a hot streak? Plus: Manchester United regress to the mean, Spurs flirt with hope, and Ted announces his new role in women's football. Enjoy! Timestamps: 00:00 – Intro: 00:34 – Liverpool's slide continues: what's wrong under Arne Slot? 01:08 – Salah's dip in form & Trent's absence felt everywhere 01:58 – Expected goals don't tell the whole story 02:42 – Liverpool's attack disappears after strong start 03:29 – Salah's output vs. effort — should he defend more? 04:15 – Losing Trent's passing lanes & creative control 05:10 – Szoboszlai, Wirtz & the missing playmaker debate 06:07 – Salah's age curve and when to rotate your star 07:21 – Slot's tactical growing pains vs. Klopp's legacy 08:43 – Liverpool's xGD and title race math 10:11 – Arsenal, City & Newcastle comparison 11:35 – Injuries piling up across top teams 12:21 – Barcelona's 4–1 collapse at Sevilla 13:07 – Flick's high press crumbles, xG tells the story 13:59 – Teenage stars overplayed, injections at 17 15:06 – Barça's brittle midfield & tired defenders 16:22 – Why hybrid pressing models are failing 17:54 – Flick's big challenge: adapt or persist? 18:40 – The “COVID generation” of chronically injured players 19:42 – Same minutes, higher intensity – fatigue crisis 20:37 – No summer breaks, endless tournaments 21:31 – Arteta's “peak-speed” training & data-driven recovery 22:27 – Can player protection actually work? 23:12 – Leicester 15–16 lessons in high-intensity balance 23:54 – Coventry City under Lampard: from chaos to control 24:48 – Insane xG, one of the league's best defences 25:39 – Lampard's tactical maturity: less chaos, more structure 26:31 – Same squad, new identity 27:25 – Peak-age players driving the run 28:08 – Betting models underrating Coventry 28:52 – Why reps matter for young coaches 29:43 – Could Lampard get a big job again? 30:26 – Patrick's early verdict on Lampard's evolution 31:05 – Manchester United regression to the mean 32:19 – United vs. promoted sides: results fooling fans 33:14 – Cunha & Buemo's overperformance collapse 34:06 – Bruno Fernandes & bad shot selection 36:02 – United look better, but not good enough 36:42 – Spurs creeping up the table again 37:20 – Villa grinding wins, Newcastle grinding harder 38:09 – Everton's resurgence and Palace chaos 39:02 – Patrick's soft spot for Everton 39:42 – Jack Grealish & emotional PL moments 40:19 – B-roll setup: Patreon, Man Down, and hair chat 41:08 – Halloween costumes & beard debates 42:31 – The horror of bearded men unbearded 43:52 – Beard trimmers, body vs. face guards 45:25 – Ted's Copenhagen trip & secret projects 46:17 – Ted's new Crux Football role announced 47:41 – Inside the women's game: NDAs, strategy & growth 49:19 – Prize money, TV deals & tactical evolution 51:12 – Women's football 100x smaller but rapidly growing 52:58 – Age curves, data gaps & scouting unknowns 54:42 – New audiences, sponsors & culture shifts 56:09 – Football as a vehicle for change 57:36 – Montpellier project & future ambitions 58:54 – Jobs in football

Der Lange sitzt in seinem Garten. Der gefällt ihm zwar ganz gut. Aber die Hecke könnte größer sein. Er düngt sie. Plötzlich steht eine grüne Wand aus Gras vor ihm. Und nun? Aus der OHRENBÄR-Hörgeschichte: Die ganz alltäglichen Abenteuer des Langen und seiner Freund, 2 (Folge 1 von 7) von Hubert Schirneck. Es liest: Gerd Wameling. ▶ Mehr Hörgeschichten empfohlen ab 4: https://www.ohrenbaer.de/podcast/empfohlen-ab-4.html ▶ Mehr Infos unter https://www.ohrenbaer.de & ohrenbaer@rbb-online.de

Harry Symeou looks back at Arsenal 2-0 West Ham in the Premier League. We react to Arsenal going top ahead of the international break after Liverpool failed to regain top spot after a defeat at Chelsea. We talk Odegaard's injury, Zubimendi's contribution, Rice's goal vs his former club (again), Saka marking 200 PL games with another goal, Timber's evolution, Gyokeres' value and loads more. Sign up to support us on Patreon: https://patreon.com/thechroniclesofagooner?utm_medium=unknown&utm_source=join_link&utm_campaign=creatorshare_creator&utm_content=copyLink - Arsenal 2-0 West Ham highlights - Arsenal 2-0 West Ham goals - Arsenal 2-0 West Ham analysis - Arsenal 2-0 West Ham reaction #arsenal #afc #premierleague Learn more about your ad choices. Visit podcastchoices.com/adchoices

W tym miesiącu dla naszych Patronów przygotowaliśmy odcinek poświęcony temu, jak II wojna światowa wpłynęła na Polskę. Analizujemy, jak głęboko zmieniła nasz kraj, jakie procesy społeczne, gospodarcze i polityczne zapoczątkowała oraz z czego wynikały te przemiany.Jeżeli podoba Ci się odcinek, możesz nas wesprzeć w serwisie

Von der ersten Idee bis zum fertigen Kurs auf der Plattform – in dieser Folge nimmt dich Content-Chefin Sonja Kriegel mit auf eine Reise durch den gesamten Produktionsprozess bei wehorse. Erfahre, welche Herausforderungen es mit sich bringt, die Vielfalt der Pferdewelt abzubilden, was einen guten Trainer ausmacht und warum das Drehen mit Pferden ganz anders ist als bei anderen Filmprojekten. Sonja teilt persönliche Anekdoten von Drehtagen – von Drohnen-Crashs in Tschechien bis zu magischen Aha-Momenten mit Trainern wie Peter Kreinberg und Ingrid Klimke. Außerdem sprechen Host Christian und Co-Host Sonja darüber, was Reiten so besonders macht: Die Arbeit mit einem Lebewesen, das lebensbegleitende Lernen und die Notwendigkeit, immer offen und reflektiert zu bleiben. Ein authentischer Einblick in die Arbeit hinter den Kulissen von wehorse – und ein Plädoyer dafür, über den Tellerrand zu schauen und von verschiedensten Trainern zu lernen.

Jeżeli podoba Ci się odcinek możesz nas wesprzeć w serwisie 

Join Adam McKola and Joe Smith for another edition of Uncensored, will Ruben Amorim be SACKED?! Looking back at what Adam had 'Seen't' at Manchester United and more!... Become a member! - https://www.youtube.com/channel/UC7w8GnTF2Sp3wldDMtCCtVw/join Chapters: 00:00 - Video start 02:39 - McKola seen't it 05:22 - Ruben Amorim 10:02 - Confidence 13:57 - PL proven manager? 23:52 - Aura in the job 29:00 - State of the squad 31:03 - McKola's hobbies and DIY 41:02 - Who we want to win the league Stretford Paddock has content out EVERY DAY, make sure you're subscribed for your Man United fix! - https://bit.ly/DEVILSsub